Mercedes-Benz of Westwood

"Fantastic buying experience & excellence services Wilson"

We recently bought a GLC from MB Westwood workng with Wilson Sanon. He was helpful, honest, took all the time we needed, responsive, good with followup and went above and beyond in several ways. He made our buying experience thoroughly enjoyable - he is a pleasure to work with,we will highly recommend him to new buyers!

Upgraded from a BMW to a Mercedes-Benz

Samir Masiha from Mercedes-Benz of Westwood was the best salesman I've ever dealt with. He was very professional, friendly, and informative when I was picking out my car. Would recommend to anyone looking for a place to purchase a Mercedes.

Upgraded from a BMW to a Mercedes-Benz

Samir Masiha from Mercedes-Benz of Westwood was the best salesman I've ever dealt with. He was very professional, friendly, and informative when I was picking out my car. Would recommend to anyone looking for a place to purchase a Mercedes.

Great Team - Great Price

Sam Peterkin at Mercedes-Benz of Westwood is an excellent sales consultant and I would highly recommend working with him. Informative but not pushy, Sam was very attentive and I never felt that he was trying to over sell me on a feature, color or model. It was clear that the entire team was dedicated to maintaining the loyalty of a return customer (I was trading in my 2012 C300) and committed to going the extra mile to ensure I was satisfied with my purchase (features and price point!). Sam and Shawn worked with me to find options that fit my preferences and requirements (the list was long) and found me the perfect car in my budget.Im truly grateful to this team who stayed after-hours to close the deal on my 2016 GLA 250 so I could pick up the car the very next day. Jason was extremely well-organized in processing the financial/business matters with whip-fast efficiency. Jerry was also very kind to ensure my entire experience went well when I picked up my car by checking in with me personally before I left - I have to say that the wine gift was an excellent final touch to an already great experience.

Wonderful Experience

I had such a fabulous experience at Mercedes of Westwood. Samir Masiha was a pleasure to work with. He took his time and helped me find my perfect car. He went above and beyond my expectations and made buying a car, which can sometimes be stressful and aggravating, a seamless and enjoyable experience. He was so helpful and attentive to my every need. I highly recommend buying your next car here- no complaints at all!

Amazing Experience!

I recently purchased a brand new 2016 MB GLC300 from Mercedes Benz of Westwood. First time buying a new car and first time owning a Mercedes. It was one of the BEST car buying I have ever experienced. Everyone weve met was very nice and friendly. Thomas Parker was our Sales Associate, who is very professional, knowledgeable, and always cheerful. Did his best to find the colors and options we wanted. Showed us some awesome and useful features on the car that we would otherwise overlooked. Answered any questions/concerns we had and prompt with calls and emails. Also called to follow up after delivery to make sure we were happy. Shawn Ramos was the General Sales Manager, worked to get us the price we wanted. Trisha Winski did our financing. It was very quick and no hassle. She explained everything very well and was not pushy to sell us anything we didnt need. Will definitely recommend Thomas Parker to all my friends and family who will be looking into buying a Mercedes Benz.

Awesome Customer Service

I have a c-300 looking to change into GLE jeep. I love the knowledge Chris Essor has about the vehiclehe help me make a good sound decision. Can't wait to pick up my Jeep! Will do business with him and give referral as well.

Great experience

I worked with Chris Essor. Very professional and knowledgeable. I will refer this dealership specifically because of the experience I had working with Chris. He's a great sales person.

Buying experience

It was my first time buying a car I was a little nervous being alone and all not knowing much about cars, I knew what kind of car I was looking for a C-class .A salesman by the name of Chris Essor came to assist me he was very patient and friendly. He made sure I left out a happy customer and I was. Thank you Chris Essor.

WHAT AN EXPERIENCE!

I had to write about my experience at Mercedes of Westwood,. EVERYBODY was so kind, courteous, and above and beyond friendly. My salesman: Tom Parker, was extremely knowledgeable, patient and dedicated. I was never rushed into making a decision. Not even when a new customer walked into the dealership.I absolutely LOVE my new to me 2014 GLK but the service is what sealed the deal. from my Salesman to the Business Manager all the way to the General Manager.The service after the sale is what blew my mind. I received calls asking if I had any questions or concerns and if there was anything that they could do to make me happy/happier. Truth is, I am and was very happy with the entire experience.If and when my friends or family are looking for a new car I will refer them to Mercedes of Westwood and I would highly recommend Tom Parker. He will be the well dressed knowledgeable, salesman ready to assist. Thank you all for such a pleasant experience that I will never forget!Robin

Purchased pre-owned E-class

Purchased a pre-owned vehicle from Thomas Parker. Thomas was great to deal with. I am very happy with my car. He was generous to throw in free weather mats for the car because he had them at home from one of his other vehicles. Thomas was sick during the time I was supposed to pick up the vehicle, but still made sure to handle my title, registration, etc and came in to deliver the car to me. He has been responsive to me if I have had any questions about the car after purchasing.

Terrible car buying experience

Have attempted to buy a Mercedes here 2X now, and I won't waste time again. I presently own my fifth Mercedes, so clearly I am in the market and love the brand. Thomas Parker from sales attempted to help us, told us we were "too big" for the GLA, and after some discussion we put money down on an ML. We later found out the ML had a title issue and we would have had to use a loaner until that was sorted out. I got a better deal down the road, a one year younger ML with AMG sport features with less mileage and the same price. This is where it got sticky: I couldn't easily get my $1,500 deposit back, although was charged they had to cut me a check. On the third day of waiting I was yelled at by a manager saying "You broke the deal! I told you I would call when it was ready." I requested a call from the GM Dennis, but that never happened. I ended up being sent to Honda dealership three towns away for the check. The experience was disturbing and hostile. Clearly the respect level isn't there for customers, whether actual or potential. Service here is good, I will continue to get my vehicles serviced here that I buy elsewhere.

Purchased Certified Pre-Owned Mercedes with Frame Damage

BUYER BE AWAREAbsolutely the WORST experience I have ever had with a car dealership. I purchased a "Certified Pre-Owned" Mercedes from Mercedes-Benz of Westwood and later found out the automobile was involved in a car accident and sustained frame damage. Furthermore, the car was fixed in their collision center and re-conditioned for resale at their facility in Westwood. None of this was disclosed at the time of purchase and was later found out when a CarFax was run on the car when I was trying to trade-in at another dealership. I spent alot of time at Mercedes-Benz of Westwood to reconcile this matter and they have been less than accommodating. Most of my conversations took place with the general manager (GM) and the sales manager. I am now in litigation with Mercedes-Benz of Westwood for consumer fraud to right this wrong as they sold me a vehicle that was supposed to be "Certified Pre-Owned" (NO FRAME DAMAGE is well documented in the CPO definition).Please do yourself a favor and do not purchase a vehicle from them as they are not operating on a trustworthy level including operating within the limits of the consumer protection laws of MA.The only reason they get a one star rating is because YELP wont let me post my review unless it is rated.-Concerned Consumer

Herb WHO? MBenzWestwood/JoeRodriguez are awesome!

I was a longtime Herb Chambers customer--not any longer. Mercedes Benz of Westwood has really proven to me that it is the best to do business with when purchasing vehicles in the area. When you go there, do yourself a big favor.....wait/actually INSIST to see salesman Joe Rodriguez, because I have never encountered another salesman that goes above and beyond like him. What a pro. I believe this so much, that I recently purchased (2) 2016 Mercedes GLE 350's from Joe/MB Westwood. I am an extremely discerning customer and treat people the way I wish to be treated/professionally. Joe was there at every turn and really steered everything the right way behind the scenes for us. The dealership could not have been nicer and Sean the sales manager is awesome! BTW - I never right reviews.....but I feel compelled to do so in this case! MB Westwood/Joe Rodriguez....the best!

Unbelievably bad...

I am the type of person who will be very loyal to the dealer if they are good to me. I am the type of person who can purchase multiple cars at a time after knowing the fact that the dealer does truly in fact care for me. Sadly, this dealer hasn't done that. The salesman I dealt with was rude. He kept on making up reasons for why he couldn't do something. And when I was interested in purchasing my vehicle, he did not seem interested. I would not come to this dealer again and I would not recommend this dealer to anyone. Now I am thinking of purchasing a brand new S class and boy am I avoiding this dealership.

Great Purchasing Experience

The Sales Rep (Jeff Ravelo) was very helpful and straight forward. Chris Sanner, Sales Manager worked very hard to get the lease deal I wanted on my New 2016 Mercedes E350. Very honest and helpful staff.

Returned 500SL dirty after service

I've bought almost 2 dozen cars from this dealership and it's former Clair Mercedes. This time I brought in a year old SL 500 with 2000 miles for a " B" checkup. When I returned to pick up the car I never saw my service rep and found the car dirty, including dirty rags on the passenger seat.I think it's time they understood there are other dealerships in the area and I'll bet THEY don't return customers cars in this condition!

One more Prime dealer who lowballs you on the trade-in

I recently went to MB of Westwood shopping for a CLS63 vs an E63 AMG. The SA Quan Dao in his introduction boasted about their transparency. I drove both vehicles, the SA was very courteous and did take the time to show me all the features of the vehicle. However they kept delaying the disclosure of the trade-in allowance of the vehicle I brought to trade in presumably to butter me up to see if I would bite on their ripoff offer and after asking 3 times they finally disclosed what resulted in hindsight to be a intelligence-insulting lowball that made the whole deal crumble. I had gone to Prime Porsche in the past and had a similar experience where their trade in offer was way below what dealers in the same market area were willing to pay (about 15-20% less with Porsche), which leads me to conclude the issue of lowball trade in allowance is specific to Prime. They tried to justify by saying they use autotrader, which is a lot of BS, since their offer is not even competitive with the dealers near them. They offered me 10K less (or 25% less) on my trade in than a dealer about 20 miles from them offered me without haggling. Taking the time to show you the cars and trying to justify an unrealistically low trade in value made me feel they were out to rip me off, which I corroborated when I was able to get a completely different trade in allowance on a dealer in the same market area. If you are dealing with them or any other Prime dealer and have a trade in, beware, with so many other dealers in the area I would strongly suggest you shop around because after two experiences with Prime where they were so far off on the trade ins I have to conclude this was not an isolated incident and part of their business practices. I have bought 4 Mercedes, 5 BMW's, and three Porsches in the last 10 years, all new, and they will not be seeing me again because of their penny wise/dollar fool approach. I ended up buying two vehicles, an E63 AMG and a CLA beater after being offered a competitive trade in allowance and new vehicle price lower than MB of Westwood from a nearby competitor.

Mercedes C 250 coupe, 2013.

Hi my name is Matthieu Delisme I bought a Mercedes C250 coupe 2013 last week Feb. 26, 2015. The experience was excellent in addition I had a very good experience Salesperson Raymond Otudoh, he is very knowledgeable about Mercedes and very professional, Jason Wong the Business manager very good also and How about TRISHA WINSKI? the finance director she is unbelievable very professional, she is a good listener and she goes over and beyond to make a customer Happy and to keep him for life, especially in the circumstances that I was. I will definitely refer people to MERCEDES BENZ OF WESTWOOD GOOD JOB GOD BLESS!Matthieu Delisme 617-2725380mdelismeatcomcast.net

couldn't be happier with the service department!

I showed up without an appointment due to an ignition problem on Jan 2nd when they were completely booked. The couldn't have been more helpful and after hearing my sob story about how I live on Martha's Vineyard and how difficult it is for me to get off island, they took the time to help me out. I felt awful to trouble them, but the whole service staff made me feel completely welcome and found the time to fit me in to their busy afternoon to try and diagnose my car's problem. Ken Black was particularly helpful and I really appreciate the effort he made to help. To this very minute I have no idea what's wrong with my car, but I am blown away by their willingness to help me out. I am officially a customer for life at Mercedes of Westwood!

Thomas Parker.

I bought a 2012 C300 last week. I love the car and the price was right!! Thomas Parker was an outstanding salesman who went above and beyond. I will purchase my next Mercedes from this dealership.

Good experience with MB of Westwood

The salesman I used at MB of Boston, Thomas Parker, had recently switched to MB of Westwood, and I was happy to follow him there to work on a new deal. The negotiations, transaction and sale were easy and stress-free. Follow-up after purchase has been great. I will definitely use Thomas and MB of Westwood again for future car purchases.

Love the service I received!!

I would have to say the process was very pleasant for me. Chris Essor the sale manager there made sure I understood my options what would work for me and what maybe not be a good idea at this time. I have leased a lovely C300 and it's an adjustment but, I feel good about the services Mr. Essor rolled out to me. He was very knowledgeable and pleasant to deal with. I appreciate the AWESOME service I received. Many thanks to you Chris Essor hope to do business with you again. My other car buying experiences from other dealerships don't even compare to the classy job Mercedes at Westwood does. To the entire teamat Westwood thank you!

beware!

My husband and I purchased a car with Mercedes-Benz of Westwood a couple of days ago. The sales person was friendly and easy to deal with. However, when it comes to the finance person (or the person you close the deal with), he was very pushy and wanted you to sign everything he puts in front of you. He tried to sell us a lot of service products such as restoration/ding protection, tire, extended warranty, etc. He spoke very fast and when you ask for written description of these items, he does *not* provide any and repeated his description very quickly. He kept shuffling papers in front of my husband to sign. There are many limitations and conditions on these service products (e.g., not protected if the damage is caused by an acorn). Generally, these service products are *not* provided by Mercedes and there a lot of fine prints! Some of his oral descriptions (e.g., lifetime warranty etc.) do *not* match what the service contract says! Beware! Read everything you sign, *especially the back*. Further, when it comes to the purchase contract, the clause for the liquidation damage is *unconscionable*. It essentially indicates that it would take your deposit which is the same amount as your *down payment* if you breach the contract, e.g., when you do not want go through the sale after signing the contract. I refused to sign the liquidate damage clause and the finance person got really annoyed and asked his manager to come in. When I indicated that I want to think about the whole purchase further, they backed down. In the end, I did not initial the liquidated damage clause and signed with the note indicated that we agreed that the liquidated damage clause does not apply. Be very careful with everything you sign or initial. Ask for a copy of everything in the folder they keep, including any worksheets.

JunePurchase

My husband and I purchased a car with Mercedes-Benz of Westwood a couple of days ago. The sales person was friendly and easy to deal with.However, when it comes to the finance person (or the person you close the deal with), he was very pushy and wanted you to sign everything he puts in front of you. He tried to sell us a lot of service products such as restoration/ding protection, tire, extended warranty, etc. He spoke very fast and when you ask for written description of these items, he does not provide any and repeated his description very quickly. He kept shuffling papers in front of my husband to sign. There are many limitations and conditions on these service products (e.g., not protected if the damage is caused by an acorn). Generally, these service products are not provided by Mercedes and there a lot of fine prints! Some of his oral descriptions (e.g., lifetime warranty etc.) do not match what the service contract says! Beware! Read everything you sign, especially the back.Further, when it comes to the purchase contract, the clause for the liquidation damage is unconscionable. It essentially indicates that it would take your deposit which is the same amount as your down payment if you breach the contract, e.g., when you do not want go through the sale after signing the contract. I refused to sign the liquidate damage part and finance person got really annoyed and asked his manager to come in. When I indicated that I want to think about the whole purchase further, they backed down. In the end, I did not initial the liquated damage clause and signed with the note indicated that we agreed that the liquidated damage clause does not apply.Be very careful with everything you sign or initial. Ask for a copy of everything in the folder they keep, including any worksheets.

A Truly Outstanding Experience!

I was looking for a certified pre-owned Mercedes, and visited with multiple dealerships in the area. I'm highly particular about the colors and condition of my cars, and knew it wasn't going to be easy to find the perfect car. When I first arrived at Mercedes-Benz of Westwood, I was immediately greeted by Samir as I looked at their vast selection of pre-owned cars. His knowledge of the cars and inventory is very impressive, but most importantly, Samir listened to my concerns, and addressed them perfectly. He was incredibly patient as we test-drove several cars, and did a great job pointing out all the features and benefits of each one. After an afternoon of test-driving, I just needed a little time to consider my options. There was no pressure at anytime to "buy now", and Samir did an incredible job following-up with me as I pondered my choices. On my second visit to the dealership, later the same week, Samir found an even more impressive car for me to see, that had just arrived off-lease. Sure enough, the colors and condition were absolutely perfect. There were no games during the negotiation process, and they gave me a fair value for my trade-in. Trisha in finance was also incredible. The process was quick and painless, and she expedited the paperwork and registration very quickly. Like Samir, she is also a very experienced professional, who is kind, caring, and honest. She made what is typically a stressful and nerve-racking experience to be fast, fun, and even enjoyable!I'm rarely a person who writes reviews, but my experience at Mercedes-Benz of Westwood has been nothing short of truly outstanding. If you're looking for a new or CPO Mercedes, I'd definitely suggest getting in touch with Samir. He's the most professional person I've ever had the experience of working with at a dealership; and most importantly, he listens to your needs, and addresses them 100%. A big "thank you" to Samir, Trisha, and the whole team at Westwood for making this an incredible car-buying experience!

Great Experience

I went to this dealership to custom order a CLA and I was assigned to Vincenzo Pintone. He is by far the best car salesmen I have ever dealt with. He is great and friendly. And he went out of his way to show me the features of the car that I m purchasing. He made the car shopping fun and enjoyable.

Great Dealership

Relaxed business experience, treated the way customers should be treated.

A Pleasure to work with

I have purchased four cars from Mercedes Benz of Westwood. They make the entire process easy and transparent. They explained the lease in a way that makes sense. With all of the previous cars that I have purchased they made the experience a pleasure.

Great buying experience

The lease of my current Mercedes expired and I had to go through the daunting motion of replacing the vehicle. The buying process was made easy thanks to the excellent service by Vinny Pintone who was knowledgeable about the product,efficient in the sales process and offered a great value. There was no need for me to shop anywhere else. In addition the business manager and vehicle return department rounded off a great purchasing experience.

My interaction with this dealership was the worst...

My interaction with this dealership was the worst customer service experience of my entire life. I dealt with a very rude salesperson by the name Chris Essor. His behavior towards me could only be described as indifference and nonchalant. I must confess that after notifying his superiors of my encounter, they tried a great deal to regain my trust and confidence in their dealership but the damage had already been done.

Great experience at Mercedes-Benz of Westwood

My husband and I recently leased my third mercedes from Mercedes-Benz of Westwood. Chris Essor was a pleasure to work with. He obviously enjoys his job. He went above and beyond helping us find the car we wanted. I can honestly say that it was a fun experience and we love the car. We found Chris to be very professional and personable. He listened to want we wanted and worked to help us reach our goal. We returned to this dealership because we have always been satisfied. The service department has always helped when we needed to bring a car in for service. Jason Wong, in the financial department, helped us with the paperwork and made the entire experience stress free. These two men and the pleasant service department are true assets and are what make customers want to return.

Great experience buying my new car, great staff...

I have just purchased my first Mercedes Benz at Mercedes-Benz Of Westwood and it would be impossible for buying a new car to be a more enjoyable experience. I have shopped other Mercedes Benz dealership's, however, at Westwood, I was treated without pressure, and found everyone I dealt with to be extremely nice and helpful. My salesman was extremely one of the nicest I've ever dealt with and things could not have gone any smoother even when dealing with the fiance department. I would "HIGHLY" recommend Mercedes-Benz Of Westwood. Sincerely, Susan J. Milano

execellent service

I own 4 cars from MB Westwood 3GL-450 and recently I bought S-550 2014 awesome car. Peoples working at MB Westwood is very competent in their profession. I am using this dealership for quite a while and had a wonderful experience. The people working in service and sales are very friendly and professional.

Warren Grant

To all interested future buyers , make prime Mercedes of westwood your #1 choice for all your car and suv needs ! I was treated by Stefan as if I was a long time friend . He made a 2 car buying experience a pleasure . No question was avoided or overlooked , not your typical car salesman . Stefan Viktorov made us feel welcome and comfortable ! Prime offered more for the trade on 1 of the cars than the Cadillac dealer that sold the car new ! That really won us over , then we came to terms on a GLK 250 . Thank you Prime Mercedes and Stefan for making this a pleasure ! Warren Grant

John & Chris Benedetti

The salesmen Aldo Morelli was excellent. There to help us. Showed how the car worked,he took time to do all the things needed to do in buying a car, not just the big things but the little ones that mean a lot. Took the time and showed us how things worked. He showed us how to use the Nav. Offered coffee & goodies it was the best car buying experience that I had. Just a great salesmen.

Prime MB dealer

Chris was helpful, polite, and made the purchasing process easy. The dealership had a great selection of cars and SUV's.

I purchased a new E350 coupe back in May of 2013. I was...

I purchased a new E350 coupe back in May of 2013. I was pleased that they were able to prep the car for delivery the very same day. Additionally, I was pleased that I was able to get the dealership to quote me a very competitive price through email, which saved me from the usual "come on down" shenanigans. I think buying a car should be a succinct process, and that's exactly what happened at MB Westwood.

I purchased a 2005 MB SL 500 convertible in June of this...

I purchased a 2005 MB SL 500 convertible in June of this year from MB of Westwood. The car had approximately 48,500 miles on it at time of purchase. After driving the car 4 months and about 4,000 additional miles I began to experience transmission issues to the point where I coild no longer drive the car.Because I live 30 miles from the dealership I towed it to a local MB dealership. After 3 weeks it was determined the car needed $4,800 in transmission repair work. I authorized the work and I contacted MB of Westwood to ask for some help with this expense because I only owned the car 4 months and only put 4,000 miles on it. Though I never expected them to pay for repairs I was expecting some reasonable relief from that dealership. I was and I am shocked that the answer was a very quick no. In addition I was told that I knew I had purchased a car that was not certified due to its age. Needless to say with the MB reputation I was very surprised at this response.Though my experience with the salesman was good I would defintely not recommend MB of Westwood to anyone for purchase of a new or used vehicle. When you spend the kind of money for a car like this I dont think it unreasonable to expect reasonable consideration in a situation like mine. This is just another example of being sure you do your homework and look at these reviews before purchase. MB of Westwood has not earned my respect and should get yours either. For anyone interested in further information call me at (978) 473-1600

Went out of my way to do business here.

Having shopped here with a friend I returned two months later to buy my own '14 E350 4matic. The dealership didn't hound me and let me browse at my own pace. They were fair with my trade but more importantly acted like they truly wanted and valued my business every step along the way. I have plenty of Mercedes dealers closer to me so going there was a little bit of a hike, but I felt it was worth it to be taken care of so well. A shout out to Oksana who was/is a class act and was a true professional.

Great service

Still super excited about getting my first car. Oksana Anderson was very patient to answer every question, also gave me a ride from home to their dealership. Their service covers almost everything, including get registration and plate. so i was just sit there, signed all my paperwork and wait for my car to arrive. I had a wonderful experience there, so I highly recommend this dealership.

Vinny took great care of me in my purchase of my R350. ...

Vinny took great care of me in my purchase of my R350. He is honest, likable and has great customer service skills. He made the overall buying experience pleasant and hassle-free. I will certainly recommend him to my friends and family in the market for Mercedes-Benz vehicles in the future.

Delightfully easy buying process

I just bought a 2014 GLK last week from Mercedes Benz of Westwood. I stopped there initially on a Saturday afternoon and was immediately greeted by a salesman, Joe Z. We took a GLK out for a mini test ride (my choice I didn't want to go far) and he explained all the benefits of owning a Mercedes. I explained I was still in the decision process but was impressed with this car. I shopped other manufacturers the next day in addition to test driving a Mercedes at a different dealership. I actually decided to make an offer but the dealership was so unprofessional I walked out. The next day, Monday, I emailed Mercedes Benz of Westwood explaining I was ready to buy and had encountered an unpleasant experience at a different Mercedes dealership. I provided them with what I wanted for options. Roxie immediately contacted me and we negotiated a price. She was a total pleasure to deal with! I then went up to MB of Westwood for my trade in value and decided on a 2014 vehicle instead of the 2013 I had negotiated. Joe Z took over as we had originally met him two days earlier and I was able to negotiate a great deal with superb assistance from Steve B, the sales manager. I picked up my new GLK the next day and am loving my new car!!!!! I would definitely recommend this dealership!!!!

Class Act!

Just purchased my third car from the team at Mercedes of Westwood. From sales to service, they handled every challenge over the years to my complete satisfaction. A true class act!

My husband and I planned on purchasing a GLK350 4 matic...

My husband and I planned on purchasing a GLK350 4 matic from this dealership. We thought the price we were offered was on target. Turns out the car we were buying did not have any of the features we thought we were purchasing. We felt great amount of pressure to purchase add on's like extended warranty on car and tires. Jason Wong the business manager led us to believe that we would have a lot of problems with the Mercedes and buying the extended warranty would be the only way to avoid very costly repairs. We opted out of purchasing the car and lost confidence in the Mercedes Brand. The Sales manager Dennis Wilson was really great and tried to make up for our negative experience. Our confidence in the character of the dealership could not be restored. We went to another dealership, had a fantastic experience, and bought the car from them. Price was not the deciding factor, as both dealerships matched each other in price. The customer service at Herb Chambers in Natick was far superior than prime. High integrity of the Herb Chamber staff is what won our business.

Excellent sales and service

Came to this dealership to take a look at a fully loaded CPO GLK350 that was priced to sell. Upon entering the dealership I was greeted by sales rep Jim Tully. He was hospitable and engaging with honesty during the whole sales process. There was no pressure and all my options were laid out on the table. During the process management came by and introduced themselves. Everybody was friendly and nice. After agreeing on numbers we were introduced to finacer Pablo Taveras. Again one of the most pleasant dealership experiences. Pablo was quick to get the best possible financing. Also he was a great guy to deal with. He wasn't lying when he said best customer satisfaction. Since purchasing I have gotten call backs from Jim and Pablo with answers to questions after purchase. This my wife and I first Mercedes and we highly recommend westwood.

Best price and best service!

MB of Westwood offers the best pricing on all Mercedes vehicles and also provides the best service! The GM was personally involved with the purchase and made sure the deal worked out.

Had a wonderful experience at Mercedes-Benz of Westwood....

Had a wonderful experience at Mercedes-Benz of Westwood. I didn't feel pressured into buying something I didn't want, I was helped immediately and given their undivided attention. This was my first purchase and they made it as seamless as possible. Raymond Otudoh was a pleasure to work with.

I took my 2012 ML350 in for my yearly maintenance in...

I took my 2012 ML350 in for my yearly maintenance in January of 2013. Ever since I got my car back things haven't been the same. I took my car in for Service today because of the following.1.) Car has stalled 3 times, since I got it back from service. I brushed it off and thought it was a fluke.2.) Embrace does not work all the time anymore. I have to shut off the car a few times and start it back up to get it to work. Still not a big deal, it's minor.3.) Moisture and trigs in my passenger side headlamp assemble. Now this is major, which is what put me over the top and made me decide to bring it in. Come to find out, the caps that are on the back of the headlamp assembly for the low beams are missing. ON BOTH SIDES! Call me crazy, but that is just odd. They were definitely there when I brought it in, because I have not had any issues. I just noticed them this past week, because it has been very rainy here. Because they are missing, it is not covered under factory warranty. No one wants to fess up to how the caps went missing, unless someone stole them. But who would go through the hassle go through the fender, remove a panel, then take the cap? Plus I park my car with the wheel straightened all the time, which makes it nearly impossible to get at it. Now Erwin is telling me that the passenger side fender and bumper do not line up and that it looks like it is been in an accident. He asked me, "Did your roommate or someone use your car and get into an accident and then take it to a body shop to get fixed?" Ummm...no. No one touches my car. Clearly they are pulling straws and trying to divert the cause to something else that is astronomically bizarre. There is salty taste in my mouth, just like the taste of swallowing water when swimming at the beach.

I suffer from OCD, and Westwood always gives me peace of...

I suffer from OCD, and Westwood always gives me peace of mind. I also love both our C280 4 Matic & E350 4 Matic. Although our cars live at the same address, one is low mileage the other high mileage. Dealers love the high mileage one because you need to replace everything every week. Westwood Mercedes stood out to me because they truly don't push stuff you don't need. Both our cars are on a Service Plan tailored to the needs of how each car lives. I receive outstanding Service, and truly feel apart of a family. They always give me a complete diagnostic of how the car is, and what may be coming down the road. I get complete value, and feel great paying my bill every time.

Getting a car repaired can be stressful, John Pope and...

Getting a car repaired can be stressful, John Pope and Tyler Black make that process so easy and so accommodating. From the ease of scheduling, to the updates given during the repair process, I am very happy to have my car serviced at Mercedes Benz of Westwood. They always go above and beyond, and I appreciate the effort and professionalism. Recently I hit a pothole and damaged my tire, they got me in the next day, and that helped me a ton given my busy schedule.

We dealt with Tyler Black in the service department for...

We dealt with Tyler Black in the service department for an inspection and license plate installation on our Mercedes. Since we are new to the state, we needed this done. Tyler was extremely helpful and knowledgable and quite frankly provided the best service we have ever experienced in a car dealership. I am also not someone who praises people for simply doing their job. Tyler went above and above and deserves the recognition.

Thanking Oksana for being patient with us. She was very...

Thanking Oksana for being patient with us. She was very friendly and, I recommend this dealer and ,recommend Oksana. She is a high 10!!I had been a costumer for Lexus for years , but I dont like the inside of the new RX350, so I went to Mercedes to compare the SUV. No comparation, Oksana was right, I LOVE my new ML350 Mercedes Benz. Plus this dealership didn't want to loose me as a costumer. You have me now. No more Lexus. What a difference in cars. Thank you

Our experience at Mercedes-Benz of Westwood

On April 13 my husband Frank and I left Mercedes-Benz of Westwood a very happy couple, We leased a beautiful 2013 C300. Our experience started with me going to the dealership alone and being greated by Ronny Vikstrom. After being with Ronny only a few minutes I knew I was with the right person. He was such a gentleman and we hit it off right away. I fell in love with the Polar White C300 and the next day I brought by husband meet Ronny and see the car. It was inevitable that we would drive out of the Westwood dealership two days later in our new Mercedes-Benz. I have Ronny to thank for the professional way he handle us and his passion for making our experience such a pleasant one. I would recommend my friends and family in a heartbeat. I have never dirven a car so quiet and smooth. I just love it. Thanks to all who made this possible Jeanne Skehill

It was a great experience. Ronny Vikstrom is very...

It was a great experience. Ronny Vikstrom is very knowledgeable, personable, and easy to work with. He spent a lot of time with us and we never felt rushed. I would recommend Ronnie and this dealership to everyone.

1 of the best auto purchasing experiences I've had....

1 of the best auto purchasing experiences I've had. No pressure, knowledgable, friendly and delivered a nice product....and i'm tough to sell to.

Mercedes E350 4Matic

The sales person, Will Smith, yes he is that cool, was extremely knowledgeable about the vehicle almost as if he was the previous owner. Answered all questions immediately and without hesitation. A credit to his profession.

My dealings with leasing a new SLK 250 from Merecedes...

My dealings with leasing a new SLK 250 from Merecedes Benz of Westwood were excellent. The sales team, especially Ronny were great to deal with. There was no pressure tactics or games played and closing the deal was very easy. I would highly recommend this dealership to anyone!

Will was a great help and is an asset to his profession....

Will was a great help and is an asset to his profession. Very knowledgeable and helpful in every way. He worked very hard to get me the deal I wanted

From beginning to end, my wife and I were treated with...

From beginning to end, my wife and I were treated with the utmost respect. We had arrived late in the afternoon after visiting another MB dealer on the north shore. I explained what I was looking for and also explained the run around I just received at the other dealer, so I wasn't very pleasant. But Chris took his time, explained the various models, price points and had someone look at my 2003 e320 for trade. After some time we were purchasing a 2011 E350, an absolute beauty. We could not be happier. From Chris to Mr Wong in financing we couldnt of had a better experience. I look forward to our next purchase.

Bought Used Mini Cooper-Great Experience

I had an excellent experience with the salesman, Vincenzo P, and all the people who were involved in the process. Vincenzo took the time to teach my teenager how to drive a manual transmission successfully. This was no small feat, and he did it with professionalism, patience, encouragement. and sense of humor. We will always remember Vinny for these attributes. We actually bought a different car, an automatic, so that anyone could drive it if need be. Vinny found the right car at a sister dealership that same day and we bought it the next day! Everyone involved in the process made it so easy for us and I appreciated that so much! We had lunch "on the house" in the dealership before we had to do the paperwork, saving us from keeling over from hunger during the process. All the employees were fast, efficient and courteous. I really appreciated the level of customer service with everyone who helped us and greeted us with a smile. Overall, we had an excellent car buying experience. Thanks, Vinny and everyone at Mercedes Benz of Westwood!

Very friendly and helpful staff

Debby Lee was my salesperson. I am sure all are nice, but some people have the ability to be helpful where it matters. She was so well organized, particular about every little thing, every document in its place and ready and more than anything else, available and willing to answer any and all questions at any time of the day before and after the sale. Even after the sale, she calls regularly to this date to make sure everything is going good with the car and suggesting what are useful and practical additions - like the all weather door mats for example. Guess at the end of the day, people make all the difference.I am more than happy with the dealership and will be more than willing to recommend it to anyone - definitely will not let my friends who are in the market for a Mercedes go anywhere else.

It was a great experience....from Scott the sales manager...

It was a great experience....from Scott the sales manager to Ronny the salesman and Pablo the finance guy. Car is great and im having fun playing with all the new featurs. Thanks again.Christine

I made 3 appointments with the dealer. Went in twice for...

I made 3 appointments with the dealer. Went in twice for the same problem to be fixed, wasted two mornings to find out they ordered the wrong parts after all. The first time they informed me they don't have the parts in stock, despite this being the second appointment I made with them about this issue, and the second time, after having me wait for 1 hour they informed me they have bad news, as they ordered the wrong parts. Not to mention calling and not having my calls returned and trying to make a complaint with the Service Manager who's voicemail recording service wasn't working. Completely unprofessional and misleading! I wouldn't recommend the Mercedes Benz of Westwood to anyone, friend or stranger.

This is the second vehicle I leased with Mercedes Benz of...

This is the second vehicle I leased with Mercedes Benz of Westwood and my experience continues to be outstanding! I had the opportunity to work with Ronny on my most recent lease. I was not even sure if I was going to lease again and had it not been for Ronny pursuing the sale, it would not have happened. He contacted me a few months before my lease was up. Encouraged me to come to the dealer to see what they could offer. He had a great car and between him and the General Manager, we were able to come to an acceptable price and make it happen. Ronny was great. He is very knowledgable, helpful, accommodating and "wicked" nice! MB of Westwood has lovely facility and it is just a pleasure to do business there. The General Manager, Dennis Wilson and Jason in the Finance Department were great to work with as well. Overall, if you are going to buy a Mercedes in the Boston area, Westwood is the dealer you need to use!

Great and Informative Buying Experience

Ronny Vikstrom was my sales associate. Ronny made me feel very comfortable with the entire process and I learned a great deal about Mercedes Benz automobiles, how they compared with the past, and with their present competition. In so many ways small and large, the accessibility, congeniality, and transparent manner in which these guys conduct themselves is truly exemplary and something that enhances the car buying experience. I found their service dept to also be very helpful and thorough down to the smallest detail. I am very happy with my sl 550 purchase and the aftercare that has been tremendous.

Overall, a very good buying experience! We were...

Overall, a very good buying experience! We were particularly pleased that Ronny was a able to bring the car that we saw online to Cape Cod for us to inspect initially. Would have preferred not having to go to Westwood to finalize the purchase, but understand some of M-B limitations in selling CPO cars at satellite Prime locations like Hyannis. Also felt that the process of paperwork preparation and execution could have been done faster since we had an established appointment. Seemed like nothing had been done in advance of our arrival to pick up the vehicle.

I purchased my first Mercedes from Bill Perry. He was...

I purchased my first Mercedes from Bill Perry. He was extremely knowledgable and very easy to work with. Bill laid out all my options with both facts and personal experience from his many years in the industry. I would be very happy to work with Bill again in the future.

An outstanding salesman in an outstanding Dealer. I...

An outstanding salesman in an outstanding Dealer. I wouldn't hesitate to recommend Ronny to anyone looking for 1st class service, accomodation and sincere friendliness!Thanks to all your employees that helped with my automobile purchase.....

Best Decision I made

I looked on the Web a lot and was surprised that most of the advertised mercedes benz on the internet were already sold when I got to the dealership and they only leave them up on the web to get you into their dealership. I went to MB Westwood and it was how you should be treated getting a car. David Shoberi was really nice and found me the perfect car and didn't force me into something I didnt want. He tailored the perfect car at a great price with an amazing warranty and Jason in the finance department got me a great rate on my loan. IF YOU WANT A MERCEDES THIS IS THE PLACE TO GO! Dont mind some of the other salesmen who try not to help David help me find the right car. Find him and he will get it done for you like he did for me!

Great experience of leasing a new MB! Very friendly and...

Great experience of leasing a new MB! Very friendly and professional atmosphere, comprehensive guidance and "walk-through" the new model CLS550 4matic vehicle. I would certainly highly recommend this dealership to others.Stan Mikulski

great experience from sales to finance dept. i had a...

great experience from sales to finance dept. i had a great overall experience with knowledgeable staff. they were able accommodate my needs and gave me a great deal.

I recently bought a GLK with the help of Ronny Vikstrom. ...

I recently bought a GLK with the help of Ronny Vikstrom. He was extremely knowledgeable, professional and always available for my needs. This is my first experience with MB of Westwood and I expect the service will be great ongoing. I can recommend Ronny in sales because he was a gentleman and very helpful.

The customer service at MB of Westwood is truley...

The customer service at MB of Westwood is truley exceptional. Our salesman Ronny Vikstrom went out of his way to help us find, finance and pick up my car. Ronny even drove to my house (a half hour away) on his own time to help me pick up my new car when I did not have a ride to the dealership. The managers, salespeople and admin staff are polite and genuine. The professional demeanor and atmosphere of MB Westwood is an industry rarity. I would advise anyone considering getting a new car to call Ronny Vikstrom at Mercedes Benz of Westwood.

I bought my C300 from Ronny Vikstrom. I love my car! My...

I bought my C300 from Ronny Vikstrom. I love my car! My experience was great from start to finish with you personally, as well as with Mercedes-Benz of Westwood. I highly recommend you to all my friends and family.Wishing you great sucsess at Mercedes-Benz of Westwood.SincerlyChristine Eliopoulos

I felt as though they could have cared less about me. Any...

I felt as though they could have cared less about me. Any good salesman is all about the customer. They seem very stuck up. I was very upset when I left and will trade my car in at another dealership so I won't have to deal with a Mercedes again. They really treated me poorly.

We were very happy with the service and attention to...

We were very happy with the service and attention to detail provided by Will Smith. He has been excellent with the post sale follow-up. We would go to him again. We also used this dealership for service on our previous car and we will continue to use them for service on this new car.

Quan was very knowledgable and friendly. He didn't...

Quan was very knowledgable and friendly. He didn't pressure us and made us feelvery comfortable. He helped us find the right car for our needs at the best Price.

The sales associate and financial manager were very...

The sales associate and financial manager were very professional and easy to work with. They understood where I needed to be in order to make the deal happen and they found a way for it to work.

Just bought my first Mercedes Benz and absolutely love...

Just bought my first Mercedes Benz and absolutely love the car. Worked with Will Smith at Mercedes Benz of Westwood. Very professional and great salesman. Got a great deal and the Mercedes that is perfect for me. We were greeted right away at the dealership and made to feel very welcome. Had the opportunity to test drive a couple of different models and we left feeling we had made the perfect choice. Would highly recommend visting Will and Mercedes of Westwood.

My first contact with Prime Motors was very pleasant. A...

My first contact with Prime Motors was very pleasant. A misunderstanding occured with the delivery date however. It took 8 weeks, 4 weeks longer than I wss promised. Disappointing. Additionally the negotiations re the final cost were rather rigid.

Great experience. Will Smith offered us numerous options...

Great experience. Will Smith offered us numerous options and made our shopping experience relaxing and enjoyable. His follow up was timely and helpful. I highly recommend this dealership and Will Smith!

I enjoyed working with Will and highly recommend that you...

I enjoyed working with Will and highly recommend that you ask for him if you visit the dealership. I first met Will approximately three months before I bought my car. He kept in touch with me and then worked hard to secure the car I wanted when I was ready to buy. He was easy to deal with and very knowledgable about the different models and options. His follow through was impressive but not pushy. Overall I had a terrific experience and would definitely work with Will and buy from the dealership again.

Will was great to work with. My husband and I showed up...

Will was great to work with. My husband and I showed up five minutes after the dealership closed on Saturday night. Will took the time to talk to us and see what we were looking for even though they were closed. We made an appointment to come back the next day. Will listened to what we wanted and helped us find the perfect car. He was attentive to us even after the deal. He was flexible and helpful. Definitely go see Will to buy your new car!

Will was excellent in acquainting me with the features of...

Will was excellent in acquainting me with the features of the new model and later trying to get me the best deal possible on a 2013. He succeeded, I didn't even know that I was looking for a new car, and I am thrilled with the deal I got and with the new car. Jason was great in the business office, reviewing available maintenance programs and making certain not to sell me more than I needed. The atmosphere is always friendly and positive, this is the third new car I've purchased from them and well worth the trip outside the city.

The sales experience was great! Will is very...

The sales experience was great! Will is very knowledgeable, personable, and easy to work with. The buying process was a breeze, as was the financing, delivery, etc. Will was extremely attentive in following up, explaining features to me, and making sure I was 100% satisfied with everything.

When you drive into the service bay you are greeted and...

When you drive into the service bay you are greeted and directed to the service desk immediately. The service desk then introduces you to your service advisor to dicuss your auto service. All of the above is done quickly and professionally.Tyler was excellant in getting corrected my vehicle's tire TPMS issue.I am completely satisfied with his service.

Trading in

I traded in my car and got a fair deal the only down side is that it took 2 hrs. But the car I bought was delivered in excellent condition

I bought a 2010 GL 450 from Mercedes Benz of Westwood...

I bought a 2010 GL 450 from Mercedes Benz of Westwood about a month ago I bought the car and it had a scratch on it so they put touch up paint on it. Never dried the same color and when I asked them the whole time they were doing it they said yes it would dry the same color! ya it didn't my nephew could of done a better job painting it. I have brought it in to have them fix which they told me they could..NEVER happened I have been leaving messages since Aug 6th for the manager Chris Palmer never has called back so then I decided to call and ask for the GM his name is Dennis. NEVER returned a call!! This place has got to be the worst I have ever seen for customer service...I would recommend going elsewhere if you want a Mercedes.

I worked the Ronny Vikstrom and had a very good...

I worked the Ronny Vikstrom and had a very good experience. He was very accommodating, answered all of my questions and was genuinely concerned about my satisfaction with the buying experience. He was engaged and has impressed me more after the sale than during the sale process. He has come in on his mornings off to meet me at the dealership when I picked up my car and once when I dropped it off for an inspection sticker he jumped in the car and expedited the service and got me on my way in less than 30 minutes.He took all the time I needed to introduce me to the features of the car and to personnaly program my phone into the command system. He walk me through the Navigation system and explained how to program my garage door. When I explained to him that I was having trouble with the garage door he emailed me directions.Ronny's commitment to service earned my satisfaction and I am sure he will be there in the future to ensure my satisfaction and repeat business. I am not certain I would have received this attention elsewhere. I haven't with BMW, Lexus and VW (my three previous cars). Ronny has been an excellent representative for MB and the dealership.Chris Eaton

David is a great guy. Pleasure working with him. Pablo in...

David is a great guy. Pleasure working with him. Pablo in finance was also very nice and extremely helpful. Overall very professional and a great experience.

Great purchase experience

These guys were really accommodating. Actually listened to what I was looking for and what my concerns were. I had to go on business and needed to put the process on pause. They waited patiently and then picked it up right were we left off. I really appreciated that.

My First Benz

After a month or so of doing my "homework" on a the lease of a Mercedes C300 4MATIC, I chose Mercedes of Westwood. Most of it had to do with the attentiveness of Georgina Stavropoulos. She was very friendly and made the experience very personable. Georgina while working with Shawn, her Sales Manager, were able to get me an incredible lease deal that all my friend's are jealous of and Trish in Finance made the paperwork fast and easy also. I would absolutely recommend the whole MB of Westwood "experience" to anyone in the market for a Mercedes.

Jess K

I worked with Georgina at MB of Westwood.The experience and service was amazing! She is extremely helpful and knowledgable. I highly recommend working with her.

GEORGINA IS AMAZING

I was looking for a used car and Georgina Stravropoulos was amazing! She went about and beyond to help me find what I was looking for even though they did not have what I wanted in stock. She was great to work with!

Highly recommend!

I was looking for a new car after driving an Audie for years and was told by a friend to head here. I was helped out by a sales rep named Georgina. Not only was she super nice, but she worked with my price range without trying to make me spend more. Her honesty and genuine want to help me made car shopping less of a chore and more fun! Now I love my new car, and highly recommend this dealership!

NICK MAZZEO IS A GREAT GUY! I JUST PURCHASED A PRE-OWNED...

NICK MAZZEO IS A GREAT GUY! I JUST PURCHASED A PRE-OWNED VEHICLE FROM THERE AND HAD A GREAT EXPERIENCE FROM BEGINNING TO END. I HAVE WORKED IN THE AUTO BUSINESS SO I KNOW WHAT TO EXPECT, THEY COULDN'T HAVE MADE IT EASIER. NICK DELIVERED THE CAR TO MY HOUSE W/ THE PLATES ON IT & A FULL TANK OF FUEL. IF YOU GO TO MERCEDES OF WESTWOOD, PLEASE ASK FOR NICK. YOU WILL NOT BE DISAPPOINTED! THANK YOU NICK!

Great and honest service

I was recommended to MB of Westwood by one of their sales agents Georgina, and I explained that I wanted a simple and quick purchase because I know what I want and I do not like all the sales pitches. True to her word I received a great deal that was direct and to the point and I got everything I was looking for. They were amazing - true to their word and a quick!

General Manager.

Excellent customer service and a very professional sales team, the person who did take care of us, his name is Tony Avalos, very honest and had a lot of knnowledge of mercedes Benz in general, very well prepared for it. Definatlelly I will come back.

After months of searching online for a car that met my...

After months of searching online for a car that met my needs I found one at Mercedes of Westwood. I called and made an appointment, they called back to confirm the morning of the appointment. When I arrived Jessica had the car parked up front and waiting for me. Although it was not a Mercedes she had taken the time to familiarize herself with the features and functions and was able to answer questions and comparisons to "equivalent" Mercedes models.She was not pushy at all during the sales process and simply worked to get a deal that made sense for both myself and the dealership. The trade-in/pick-up of the car was smooth and went as fast as a financial agreement can be expected to take. She has followed up a couple times since then and also arranged appointments for me for some aftermarket work that I wanted performed. I will certainly call her again when I'm ready to go through the process again myself and also plan to start with her and Mercedes of Westwood for my wife's next car in the spring.Jason Beard - Hopedale

Most Pleasant and enjoyable Car-Buying Experience

I had the most incredible car-buying experience at the Mercedes-Benz of Westwood. I never ever had such enjoyable car-buying experience in all my life. From, sale representative, David S., finance department, service department, management staff, and the entire staff and team members at this dealer, I was allowed to choose my car, test drive any car that I wished, and provided me the price that I did not needed to negotiate. The price was right on target that I wanted to pay. David S. Was very easy going guy, polite, knowledgeable about Benz, BMW, and other luxury cars and provide me with best advises. He knew in and out of the Benz technical aspects. He provided technical consultation on different models of Benz. David never put me in pressure, he left me alone to make decision when I needed, left me alone to think about my purchase for as long time as I wanted, never pushed me. At all other dealers that checked on route 1, sometimes, the whole dealer staff jumped on you and pushed you. I felt I am in an ... experience at the Mercedes-Benz of Westwood. I never ever had such enjoyable car-buying experience in all my life. From, sale representative, David S., finance department, service department, management staff, and the entire staff and team members at this dealer, I was allowed to choose my car, test drive any car that I wished, and provided me the price that I did not needed to negotiate. The price was right on target that I wanted to pay. David S. Was very easy going guy, polite, knowledgeable about Benz, BMW, and other luxury cars and provide me with best advises. He knew in and out of the Benz technical aspects. He provided technical consultation on different models of Benz. David never put me in pressure, he left me alone to make decision when I needed, left me alone to think about my purchase for as long time as I wanted, never pushed me. At all other dealers that checked on route 1, sometimes, the whole dealer staff jumped on you and pushed you. I felt I am in an interrogation room with 10 other people. In Mercedes-Benz at Westwood, no came close to me except David S.; once I purchased the car, the whole dealer came forward introduced them and provided support from service to training and so on. They took care of me just like a family member. On Saturday, I took my car for a car-wash; again, everyone greeted me just like a family member. Anyone wanted to buy a car and wanted to have the most enjoyable experience, you MUST go to Mercedes-Benz of Westwood located on route 1. They have cars at different prices where anyone can afford buying it. If you want to have an enjoyable and no pain car buying experience, just go to Mercedes-Benz of Westwood on Route 1, 425 Providence Hwy, Westwood, MA 02090.

Just bought a beautiful slightly used C300

This dealership was EXCELLENT! I worded with a fantastic sales rep Jessica Madych. Her customer service is bar none! She knows these cars inside and out and was a pleasure to deal with. Not pushy at all and EXTREMELY honest! I can't say enough about everyone there that I dealt with. The Sales Manager, Scott, went out of his way to make sure I had a first rate experience. I'll be back! LOVE the car!!!!!!! Jason B

Jessica was great to deal with. She was exremely...

Jessica was great to deal with. She was exremely responsive and demonstrated excellent follow up. She made sure I was comfortable with all the features of the car and followed up not once, but 3 times to make sure I didnt have any questions. Overall experience was very smooth from turning in my previous car to buying the new one.

I just had a FANTASTIC experience here. After reading all...

I just had a FANTASTIC experience here. After reading all the great reviews about Jessica Madych I asked to work with her in finding a great slightly used C300. This lady knows her business, isn't pushy at all, listens to your concerns and interests, and delivers. I drove out of there today with an absolutely gorgeous car, stress free, and got an excellent deal. Jessica has been doing this for 15 years and is truly a wealth of knowledge about every aspect of the car. She's also an incredibly nice, honest, and delightful person to work with. Couldn't be happier!Jason B of Boston

Looking for a Pre-owned car

Very friendly and helpful ..I would recoomend this dealership

There are far too many stereotypes when it comes to car...

There are far too many stereotypes when it comes to car sales: most derogatory. Gladly, none are evident at Mercedes-Benz of Westwood, Massachusetts. This is a class act from the moment you walk on to the property. As well, one often feels uncomfortably primed to deal by an onset of salespeople each in competiton with the other. Not here! The low key and professioanl culture of this dealership is that they are present to assist when and if you as the customer wish to express interest. I think I could have toured their showroom indefinitely without ever having to feel the need to justify my presence.My wife and I had the great fortune of being introduced to Jessica Madych. We learned she has fifteen successful and seemingly enjoyable years in the business. This was evident from her first breathe. I cannot stress enough to anyone reading this entry that if you seek a luxury car [new or used], do yourself a favor and call her in advance and schedule an appointment. She is not only a delight but she knows her craft. Cars are my weakness. I have owned nearly 60 in twenty-nine years. Way too many of those transactions tainted my passion and often left me, quite frankly, stressed, frustrated or exhausted. Working with Jess, and those who support her was like working with friends. If seeking another car, and know I will soon, I would look forward to calling her again.

Knows the product very well and can show benefits. Was...

Knows the product very well and can show benefits. Was comparing another make of vehicle and did not bad mouth or disparage that manufacture. Very professional and thorough.

This dealership and staff was so impressive that I drove...

This dealership and staff was so impressive that I drove 4 hours each way (on 3 occassions) to purchase a car from them, and I will again when its time to buy again. The professionalism, follow up, committment to excellence, and accomodations made on my behalf to earn my business were unparrelled. From strong pricing on my trade, in to providing a loaner vehicle for an extended period of time, and to meeting deadlines and obstacles even during a hurricane, I must say there is nothiing this dealership could have done better in handling my purchase experience. Any business is only as good as it's people and this dealer is blessed to have Jessica Madych. She is tenacious, reliable, consistent, honest, extremely educated in the product line, and was dedicated beyond my wildest expectations. There are good sales people, top sales people, and then there are rare folks like Jessica. Jessica worked tirelessly during my purchase which whick took over a week given the out of state requirements, and she worked even harder after the sale. Jessica called me every day during my first week of Mercedes ownership to make sure I was ok and getting use to the cars features knowing I was coming from years of driving Lexus vehicles. She followed up in the morning, evening, and even on her off days to see if there was something I needed. She exceeded all expectations and guaranteed that I will see Jessica first before I ever buy another car in the future. If I didn't live so far away I would hire Jessica in a heart beat to help my business grow. As a person who manages sales people, owns a business, and sold products/services for over a decade I can honestly say that Jessica is a priceless resource for Mercedes of Westwood. Thanks Jessica.Dave D.

I have been a service customer with Prime Mercedes...

I have been a service customer with Prime Mercedes Westwood for my two previous cars and decided to purchase my new E350 BlueTec here. I was able to drive away the same day with a great car at a very good price. Jim Briggs was a pleasure to work with, straightforward and knowledgeable. Looking forward to my next purchase. Paul Alves

I wanted to buy a 4 seater convertible but was not sure...

I wanted to buy a 4 seater convertible but was not sure which make and model to pick. I was considering MB CLK350, BMW 330i, and Audi. I was on my way to the BMW dealer when I saw the MB dealer and decided to stop by. Nick Mazzeo introduced himself and was very frindly, curteous, polite and detailed when answering my questions. I was very impressed with his service, I did not feel pressured which is a big "turn off" for me. He was able to show me a 2007 CLK550A which I fell in love with. Before I made a decision I wanted to see the BMW, so I went to the BMW dealer. Lets just say I was not treated well or curteously. That poor experience w/ that specific dealer made it real easy for me to stick with MB. The following day Nick Mazzeo appropiately called and emailed me to offer me more information and to set up a day to bring me the car for a test drive. After driving the CLK550A and after the perfect experience I had with Nick Mazzeo/MB dealer I decided to buy the car.I was very impressed with my overall experience and I will defenitely buy from them again. By the way I love everything about the car (it has been 2 months since I bought it, it drives soooo smoothly??

All too common the car buying process is characterized by...

All too common the car buying process is characterized by the slick salesman and sales manager in the corner office that you dont see. Unfortunately, this process doesnt improve much as you move up the price scale. MB of Westwood broke that mold for me. The salesperson and the sales manager were very pleasant, very relaxed, and never an ounce of pressure. They were always very responsive to discussions on the phone or email. A very professional firm that I would highly recommend.

Good Customer Service

Friendly Salesperson,Not Pushy,and great Selection of cars

Let me start by saying that I despise the car buying...

Let me start by saying that I despise the car buying process immensely and being on the younger side it was difficult to find sales people at the higher end car dealerships to take my husband and I seriously. This was not the case at Mercedes Benz of Westwood. Steve Avellino took the time to answer all our questions and allowed us to go on test drives of multiple vechicles till I found exactly what I wanted. There was no pressure to buy at anytime and when we did find what we wanted the whole process was excuted quickly and efficently. Overall we are happy with what we got for our money and have faith that any problems that may arise in the future with our vechile will be taken care of in the same professional manner as the sale was conducted. I would recommend Merceds Benz of Westwood and Steve Avellio to family and friends in the future and will be back when we're in the market to purchase/lease again.

The sales experience here was pleasant enough. My rating...

The sales experience here was pleasant enough. My rating has nothing to do with the sales team, but everything to do with the service department. I think one should consider the service experience you're likely to receive from a dealership when considering a car purchase. I can't imagine a worse customer experience than what I've consistently received at the MB Westwood service department. I called with a question concerning a part that had failed (rear shock) - the reason for calling was that two independent mechanics encouraged me to do so assuring me that the shocks shouldn't fail this early in the car and that despite being outside the factory warranty, it was something MB should fix. The phone call went well enough with the rep telling me that I'd need to come in so they could assess the situation. After taking time off from work to bring the car in, the response I received in person couldn't have been worse. I was informed that there was NO CHANCE they would consider covering the repair (and implied I was an idiot for even considering the idea.) Also, they wanted $150 to simply look at the vehicle and estimate the cost of repair (something both the independents I work with do free of charge.) When pushed, the quote for the shock job was 40% higher than the quote I received from two independents (a local shop and a place in Waltham that specializes in MB.) Needless to say, I left and won't be coming back from either service nor future vehicle purchases. If you want an honest, polite service experience - call your independent or find another dealership. This place is a thieve's den.

Jessica was so wonderful! The moment I walked, I went...

Jessica was so wonderful! The moment I walked, I went and asked to speak to a salesperson, and within seconds Jessica introduced herself to me. Jessica is friendly, outgoing, professional, respectfl, kind, courteous, I could go on forever. She made this experience so wonderful for me. I had been searching for a car for months, and dealt with many salespeople at various dealerships, but I knew immediately, that the Mercedes-Benz Westwood dealership was the right place for me. Jason, the Finance Mgr., Tom, the people at the front desk, the people in the Registry office - everyone was great. I would highly recommend this dealership, and have already begun spreading the word about Jessica and her team!!!

A companys reputation is not generally based from...

A companys reputation is not generally based from customers praising companies but from those complaining about them; but the true reputation of a company is how they handle problems. This being said I would enthusiastically recommend Prime Mercedes and the Prime Group to anyone. What a great team. At Prime Mercedes I purchased a pre-owned Lincoln Navigator that after I took it home I found had a few issues- none related to Prime. Prime sent out the car to Lincoln to be fixed. After I had the car for a few more weeks there were a couple more issues- again none related to Prime. I wrote out a complete list of the problems and Tom Hamilton the pre-owned manager at Prime Mercedes made it his mission to make sure everything was done satisfactory to me. Tom was attentive, professional and very accommodating. Im the CEO of a very busy company and I dont have time to waste on getting a car fixed. Tom didnt waste my time, on the contrary he took the situation in hand and made sure I was completely satisfied. Again, I would enthusiastically recommend Prime Mercedes and the Prime Group to anyone.

If their is a custermer sitting at a desk and the...

If their is a custermer sitting at a desk and the salesperson is not there, it would be a freinderly atmosphere if they would smile and a nod of the head. Some of the staff did so but the majority looked and gave no idercation you were there.Pricing is always a problem no one is satisfied with the price.

I was very happy with my sales consultant Hamid...

I was very happy with my sales consultant Hamid Shobeiri.His effort to meet my needs for leasing my car was outstanding.I highly recommend him and your dealership to my friends.If the rest of up coming services are as good as this,you would have a customer for life!

David was congenial and helpful. He worked with us to...

David was congenial and helpful. He worked with us to find us a great deal on a new Mercedes with no pressure. He doesn't do e-mail, but he is very responsive by phone.

Hi had a wonderful experience from the moment I walked...

Hi had a wonderful experience from the moment I walked through the doors. Steve was a great help & a pleasure to deal with. I will definitely recommend Prime and Steve to family and friends that are looking for a new automobile. Thank you for a great buying experience!

The issue I had was with Jason in finance, I was quoted a...

The issue I had was with Jason in finance, I was quoted a price for an item and then when we got the paperwork a few days later it was a different number and when we brought it to his attention he said that the increase was due to it being a different car. When we got home after delivery we went on the website and found out that we were correct in the first place and contacted Jason. While he admitted he made a mistake, it should have been corrected when it was first brought his attention. The best bright spot was Trisha in finance she was great and made the experience worth it. Emily or sales rep is great face to face, but after leaving the showroom she is still learning, but has a great upside. Overall I would recommend this dealership to friends and family.

Just the right amount of attention. I hate when a...

Just the right amount of attention. I hate when a dealership won't leave you alone to consider your decision. Prime does a great job with it. I also find that their follow-up is appropriate. Overall, it is just a great experience that I recommend. Not at all pushy.

I'm a 3rd time buyer at this dealership and having owned...

I'm a 3rd time buyer at this dealership and having owned many cars in my life and purchased at many variuos dealerships, this is my favorite one and I would not go anywhere else.It's the people who make the differancere and being in financial sales for many years myself, I can pick up very quickly if someone is trying to "sell" me, or if they care enough to "help" me. The people at Mercedes Benz of Westwood (Prime) really do care and are "several cuts above" the inductry norm.Highly suggested.

This is my second transaction with this dealership....

This is my second transaction with this dealership. Jessica is extremely knowledgable, friendly and professional. I went back because of my positive experience with my first transaction. I did not know much about Mercedes, Jessica is a font of knowledge. She also takes care of any/ all details with a smile. A true pleasure. I cannot recommend her enough

The most positive car-buying experience I have ever had. ...

The most positive car-buying experience I have ever had. Very friendly and knowledgeable sales person. I will definitely recommend this dealership and Employee to all of my friends and family. There were a couple of minor repairs needed on my car and when I brought it back Jessica and the whole maintenance team treated me like a Queen.Usually I dread going to a car dealership for any reason,but not anymore!

We have been long time customers of Wagner Motors but in...

We have been long time customers of Wagner Motors but in shopping for a new car I decided to price them against Westwood. I am thrilled I did because my experience with Westwood was amazing. They gave me their best price, played no games, were extremely reponsive and helpful before and after the purchase. I can only imagine how easy they have made servicing the car! I can honestly say we intend to only use Westwood from now on and to highly recommend this dealership to friends and family.

Jessica was a pleasure to deal with during my dealer...

Jessica was a pleasure to deal with during my dealer experience. I traded a 2008 S 550 4Matic for a 2011 GL 450. She was extremely knowledgeable about the vehicle and its performance characteristics. She worked closely with me to understand my expectations and worked with the GM at the dealership to present me a deal that was within my expectations. Jessica is customer focused and attentive to details. I plan to go back to Jessica in 2 to 3 years when I am ready for my 5th Mercedes Benz.The service department has worked on my cars since 2003 when I bought my 1st Merecedes. They are prompt, friendly and efficient. My cars are always in better shape when they leave the dealershiup than when they went in.Richard Puccio

I visited the Westwood store a few weeks ago and was...

I visited the Westwood store a few weeks ago and was greeted by Jessica Madych, although the dealership seemed very busy, but she took her time explaining the upgrades that Mercedes has made since my last purchase in 2008. Jessica was very professional and answered my questions with ease. I am very pleased with my service here and will send all my friends and family to go see Jessica and the great team at Mercedes Benz of Westwood.

From the moment we stepped into the dealership almost two...

From the moment we stepped into the dealership almost two weeks ago, we felt the overall experience at Mercedez-Benz of Westwood was highly professional. Besides being extrememly friendly, Jessica knew every aspect of the car and has been on top of everything since we left. We've recieved follow-up emails and phone calls explaining the process to us. Our only regret is that we don't have the car as of yet.Getitng the title has taken longer than we thought, but we realize that things like this do happen. The way the dealership has handled themselves has gone far beyond our expectations.

My salesperson, Alan Schockett, was great to work with...

My salesperson, Alan Schockett, was great to work with from start to finish. He was very knowledgeable on all of the cars, and was able to give me a full understanding of the leasing process. Everyone I worked with at Westwood Mercedes made this an all around easy buying experience. I hope to continue doing business there for a long time to come.

Drove from Kingston, MA (40 miles). Greeted by Peter...

Drove from Kingston, MA (40 miles). Greeted by Peter Charlebois who answered all our questions with utmost courtesy and patience. We test drove the E-class and left to think about it. We checked prices at several area dealerships, and got the best price from Peter. We ordered our car at the end of December 2010 and they promised delivery in 3 months. However, the car was received in two. Peter went over all the features with us as well as the various services which Westwood offered in their Service Department, and as usual was very well informed and courteous. Jason Wong was a great help in clearly explaining the various financing options, and helped us choose the best option for our needs.We highly recommend Westwood and Peter for your next MB car.

It is good to know that Service Excellence is still...

It is good to know that Service Excellence is still alive and being practice on an ongoing basis. I wanted to give recognition to the great staff of Westwood MB, especially to Christine Jones. Even thought I did not get a chance to purchase a car at this time, Christine was there every step of the way to make sure that I had the necessary information to purchase the right MB model that would have met my needs. I look forward to purchasing my next car from her and the great staff at Westwood MB.

Just wanted to give recognition for the great staff at MB...

Just wanted to give recognition for the great staff at MB of Westwood. My dream car was originally a BMW 645, but when I found out I was pregnant, I realized this was not the car for me. Figuring that I would still buy a BWM, I went to the dealership only to be quickly turned away by a sales associate. When he realized that I did not know what I want, he said, "I have some paperwork to do, but you can just go browse outside." Hearing this, I simply went outside, got into my nice beat-up Camry, and drove off....never to return to this dealership again. After 2 months of searching for a car, I stopped in at MB of Westwood where I was approached by Peter Charlebois. I explained to him that I did not know what I want and instead of telling me to "browse," he went over all the cars that suited my needs. I test drove a C class, but still was not sure if that was the car I really wanted. Without feeling any pressure, I told him that I would think about it and return. I then realized that I wanted an Infiniti, but it took several weeks to find out the exact price it would cost me. When I called on the day I decided to finally buy the car, I was told that they would no longer sell it to me for the price we originally discussed. I therefore decided to buy it from a different Infiniti dealership, but somehow stopped at another MB dealership on the way where I finally found the car that I wanted. Although the staff was very helpful, I felt very pressured to make the decision on the spot and just wasn't sure of the interior color of the car. To make a long story short, I came back to Westwood to work with Peter once more. I bought my E350 within 40 minutes and I will never regret the decision. The staff has been great and a year later, Peter still stops to talk with me everytime I'm there. Can't wait to buy another car from him!

This is the second G class that I have purchased from...

This is the second G class that I have purchased from this dealership. The sales and service experiences are absolutely world-class and, honestly, I cannot think of a better overall level of satisfaction that I could possibly have on both fronts. The sales and business teams go above and beyond what would be considered "acceptable" to make the process of vehicle selection, finance, prep, and delivery an extremely personal, warm, and bespoke experience. Also, I have been using the dealership for the servicing of my first G class since I took delivery in 2007, and every interaction has been beyond pleasant and exceedingly efficient. It is refreshing to know what to expect whenever I call for an appointment and/or arrive for service: EXCELLENCE.

We bought 5 new cars in the last 10 years. This is by far...

We bought 5 new cars in the last 10 years. This is by far our best experience. From start, everything went very smoothly. We got our price settled via a few emails. We came and signed. They set a very high standard of customer service, especially Peter. We cannot thank and praise them highly enough and definitely recommend anyone to Christine and Peter if you want to purchase a car.

The sales person was so accommodating in my several...

The sales person was so accommodating in my several visits to the show room. She arranged for me to test drive the vehicle even before I showed any interest in the vehicle. The wife was given the utmost consideration for her comfort during the entire time. Detailed explanations of the numerous features were provided to both. Once the decision to purchase was made, Ms Madych arranged to have the new vehicle preparation completed immediately for me to drive the vehicle home that day. Several hours were spent with me trying to explain all the features. Although being an owner of Mercedes vehicles for many years, the upgrade to this model was over whelming as far as operating the many features available. She advised that although there appears to be an information overload from this initial session, her availability to further explain features would be available to me at my discretion. Newly acquired floor mats were taken from the parts department and installed per my request with minimal delay. The entire process was both exciting and pleasing.

Buying the C-class at Mercedes Benz of Westwood with...

Buying the C-class at Mercedes Benz of Westwood with Emily was quick and easy. Everything was handled perfectly - we couldn't be happier with the whole experience and the car! Emily was extremely pleasant and helpful and we really enjoyed working with her.

I went to Mercedes-Benz of Westwood to just look at the...

I went to Mercedes-Benz of Westwood to just look at the new 2011 E-350's. I was greeted by Jessica Madych and from the moment we started chatting I knew I found my new "Car Girl" Jessica was very helpful and patient with me and answered ALL of my 10000 questions. She took her time in showing me all the safety features and I could not be happier with my new car. I will tell all my friends and family to go to Mercedes-Benz of Westwood and to ask for Jessica!!Thanks to everyone who helped make this one of the best buying experiences I have ever had!

Emily did great job, locating exactly the car I wanted...

Emily did great job, locating exactly the car I wanted during difficult Thanksgiving period when MB's supply-chain information systems came up short with inaccurate information as to delivery dates. She was quite knowledgeable about the car.I insisted on doing business with her on the basis of my first visit to the showroom.

My dealer was extremely friendly and knowledgeable and...

My dealer was extremely friendly and knowledgeable and made me feel very comfortable when browsing the sales floor. She didn't make my visit feel forced but was just there for whatever questions I had, and she answered them perfectly. I highly recommend Mercedes of Westwood and this sales associate specifically!

I had a GREAT experience at the Prime Motor Group's...

I had a GREAT experience at the Prime Motor Group's Westwood Mercedes dealer. One night, after a long day at work, I decided to test drive the ML350. I buy a lot of new cars, usually on impulse every 2-3 years. However, this time I decided to do my homework and test drive as many midsize SUVs before I made a choice. I had driven the Lexus RX, Cadillac SRX, Acura MDX, the Lincoln MKX and others... That evening, when I walked into the dealership, I was greeted by Ned Gompper. From there my experience was nothing but a pleasureable one. Ned asked me what I was looking for and he pulled up an ML 350 for me to test drive. From there, I was hooked. I had never driven a Mercedes. As stated above, I buy a lot of cars and this purchasing experience was better than all. It was smooth, low pressure, no hassles and they delivered on their commitments to get the vehicle I wanted... Ned was outstanding! I hope this note will entice others to test drive a Mercedes and don't forget to ask for Ned... Tell Ned, "Your Friend Ken sent you"!!Note: Ned did warn me, once I own a Mercedes, I will not want to drive anything else!

We had a wonderful experience at the Westwood Mercedes...

We had a wonderful experience at the Westwood Mercedes dealer. Ned made looking for a certified pre-owned car a unique and easy process. We were able to test drive and view a few different cars and narrow down our selection quite easily with Ned's help. The service was outstanding, and we look forward to continued work with this dealer for future services. We would definitely recommend this dealer, and Ned personally, to anyone we know in the market for a pre-owned or new car.

The process took entirely too long. I have dealt with...

The process took entirely too long. I have dealt with several of their competitors over the years and will never deal with them again. Prime is the most friendly, fair, customer oriented and honest with a keen eye to customer satisfaction. That is the reason I am a repeat customer.

Working with Jessica Madych, Sales representative at...

Working with Jessica Madych, Sales representative at Mercedes Benz of Westwood, we found her very professional, knowledgeable, ready to explain in details the sales process at this dealership. She was very accommodating and eager to assist us as customers, she is a person that we would easily label 'CUSTOMER CENTRIC", which you do not find now days in the era of internet. She made our transactions smooth and in timely fashion and as my wife said that buying an auto is not something that one is looking forward to go through the dealing and wheeling but this experience with Jessica and Mercedes-Benz of Westwood it was a memorable which we can verbalize to our friends and associates.KUDOS TO JESSICATony C.

I recently bought my 2nd SL 550 from Mercedes of...

I recently bought my 2nd SL 550 from Mercedes of Westwood. Alan was very helpful and made me a good deal and was very helpful in showing me the new features of the car.Trisha Winski was very professional and made the process of the paperwork very easy to understand. She was very instrumental in helping me choose to buy my car there. I have recommended other people to purchase cars there,

At first, my car was quoted at needing $300 work to fix...

At first, my car was quoted at needing $300 work to fix its problem. It was a simple kick down switch that needed to be done. I authorized Irwin to do the work. Then I went to pick the car up and I had a bill for $700. I held my breath and kindly paid the bill trusting the problem had been fixed. My car was misdiagnosed and after doing $700 work to the car and having the same problem,Irwin assured me the problem would be fixed after having 1 more thing fixed. He was wrong. I spent $1000 and still no results. The car is still having the same problem. I have called Irwin several times, he won't return my calls to help fix the problem. It has been over 2 weeks and nothing. It seems like the only way to get thru to these guys is by having my attorney sending them a letter. This dealership isn't even affiliated with the Better Business Bureau, I wondering why?

I Have purchased 2 vehicles from this dealer. Both...

I Have purchased 2 vehicles from this dealer. Both purchase experiences were good.However, the last three times I have taken 1 of the vehicles in for service, the experience was terrible. First visit was to fix a problem, and detail the vehicle. The detail job was below standards. They fixed the primary problem, but not entirely. Problem continued to exist. I was also told that they would take care of the poor detail job, never happened!I felt like I was being treated in a low quality auto dealership.Although sales (When I informed them) asked what he could do, Service offered no resolution.Will not purchase, or use this dealership again.Watch out for their Service Department. Way below expectations!!!!!After several tlephone conversations with the service manager, I decided to return with the vehicle. The work was performed, as promised. I was satisfied and will return. I will revisit review once I have had additional positive experiences.

The Mercedes-Benz of Westwood dealership has some of the...

The Mercedes-Benz of Westwood dealership has some of the worst customer service I have ever experienced; their dealers are liars and deceitful; their managers are unhelpful; and they do not care about their customers. I purchased (attempted to purhcase) a Mercedes-Benz C300 Sport 4-matic on 3/23/2010. The sales rep, Peter, told me that "Mercedes is telling us that an ETA for your car will be 8-10 weeks, depending if you want a 2010 or 2011." I have the quote in writing. For 2.5 months, Peter avoided phone calls and e-mails - often taking weeks to get back to me about questions pertaining to my order. Peter failed to keep me informed of my status eventually disappearing on May 24th (as of the date of this complaint, 6/17/2010, I still have not hear back from him despite e-mails and phone calls). Despite my telling him I wanted a 2011, he went ahead and had a 2010 built. But the build had not even begun until 6/2/2010, 9 weeks after I placed the order! The estimated delivery to the US for my build was now late July instead of mid-to-late May, a full FOUR MONTHS after I placed my order and TWO MONTHS longer than quoted. I spoke with Peter, another sales rep, and Peter''s manager. They offered me no compensation. No rental cars. No deals. No savings. Not even an apology or admission of error. Instead, Peter stoppd responding to e-mails and for all intents and purposes, disappeared. Service and poor communication were the only common denominator at this dealership. When I asked to speak to a manager, I was instead transferred to another sales rep. I sent this rep a detailed e-mail outlining my interactions with Peter and he said he would read them and get back to me. He did not. Typical "service" at this place. I eventually called him back a week later. He admitted he had not read his e-mails but would do so and call me back in 15 minutes. He did not. I called him back the next day and was transferred to another "manager" (who knows if it was actually a manager). The manager''s name is Chris Hardy. I told him I either want my deposit back, want a 2011 as promised, or would be willing to negotiate a price on the 2010 that I didn''t order. He simply said "so you want your deposit back?" This showed, among other things, how unwilling this dealership is to provide proper service to their customers and do anything to compensate me for the fact that I have been without a car for so long. 95% of my interactions with Peter Charlebois are in writing. Several times I asked to know my model year, VIN#, arrival date, etc. It literally took two months before Peter had an answer: and his answer was that my car would not be here for another two months!

After visiting other benz stores I shopped Westwood on...

After visiting other benz stores I shopped Westwood on line. They were very upfront, gave me all the info I was looking for even their best price on a C300 sport. I went in and saw Chris Palmer. He was great to deal with! I will always do business there and recommend them to others! They are a no games dealer!

At the beginning of the March, I was looking for a...

At the beginning of the March, I was looking for a preowned certified all wheel drive car. I was having a difficult time finding the right car. So, I went to see my friend, of 12 years, Mahmoud. I explained to Mahmoud. What I was looking for. So, we logged on to cars.com. I had just gotten off the phone with Inskip. The car no their web site was sold. Mahmoud had gone off to do something. David Rosenberg, the owner of Mercedes Benz of Westwood, asked me what I was doing looking for a car on the internet in his showroom. I explained to him. I was looking for a G35X. Mercedes Benz of Westwood is owned by Prime Motor Group. They have an Infiniti store in Hanover. After, we looked on at the internet inventory at Prime Motor Group. David made a phone call to the Infiniti used car manager and inquirered about availability of used cars not on the web site. He had the car. I described. That night I test drove and purchased the car. About 10 days later, my friend Orelia was telling me about purchasing a Camry. Orelia had been looking at cars on the internet for about a year. We looked at the Prime Motor Group's used car web site. We saw an aceptable car. I spoke to Mahmoud about it. Later that night ,at Prime Toyota, we looked at the car and test drove it. Orelia purchased the car. Once again, pricing was no problem. Pablo, in the finance office, was straight, and most helpful. Another excellent experience at Prime Motor Group. As a result of both these purchases, it makes me want to go back to selling cars. David Rosenverg runs an excellent business.

Best car buying experience I've ever had (In and out in...

Best car buying experience I've ever had (In and out in under 1 1/2 hours)! The total experience with Mercedes of Westwood, including the experience with Peter Charlebois and Trisha Winski, was flawless. The dealership is spotless. The attention to customer is unparralled and most importantly, there were no tricks or gimmicks. There is no question where I will but future Mercedes.

Chris Palmer was a great salesman! The people at Prime...

Chris Palmer was a great salesman! The people at Prime Mercedes of Westwood worked with me to get the car I wanted, especially Trisha Winski. I left there with the car I wanted for an affordable price. The customer service was excellent! All sales associates were very friendly. It was a great experience and I Love my new car!

The total experience with Mercedes of Westwood and Peter...

The total experience with Mercedes of Westwood and Peter OMalley in particular is one that I will never forget. The dealership is spotless. The attention to customer is unparralled and finally Peter OMalley is the most charming and thoughtful salesperson I have ever met. I view him as a friend albeit not one that I socialize with and there is no question where I will but future Mercedes.

Mahmoud was a terrific salesperson. Very professional,...

Mahmoud was a terrific salesperson. Very professional, very knowledgeable and extremely friendly. He completed the financial negotiation with much dignity and respect. His patience with us on delivery, walking my daughter and me through all of the controls for our 350 GLK was excellent. He made a BIG difference for my wife and I as to selecting the GLK vs an RX 350 from Herb Chambers. I have owned one MB, 3 BMW's and a Lexus. I thought Herb Chambers did a very nice job two years ago when we leased our 1st Lexus but Mahmoud did Prime proud. I expect I'll remain a MB customer for years to come as a result of his handling of our new lease. I expect that after sale care will be just as good as how we were treated in the sales process. Thanks!

Having worked with Steve Carrigan in the past at Clair...

Having worked with Steve Carrigan in the past at Clair Audi I was thrilled that I was able to reconnect with him at Prime MB, Steve is a master when it comes to understanding his customers needs, he is thoughtful and always puts the customer first. Steve is always a head of the ball, he is able to anticipate, he truly instills confidence as you make a rather large purchasing decision. He also is truly a fan of Prime and all it represents, I felt like I was buying the "best car in the best dealership".The VIP service is incredible. Hats off to the new management for recognizing talent and utilizing it.

Ned did a fabulous job of helping us select a car fitted...

Ned did a fabulous job of helping us select a car fitted with all the options we wanted and was very patient with us as we were fussy about the options and color. He was an excellent communicator all along and was prompt and curteous in all of our meetings. We felt he was a strong advocate for us as we negotiated with the dealership. He really delivered a deal with very competitive prices and plenty of little extras. He partnered up well with Trisha in the documentation area to make the closing very clear and pleasurable. Trisha was unbelieveable - she sought out a fleet discount with USAA that saved me an additional $2,000. I'm an experienced, fussy car buyer and I felt like I was dealing with pros. I love my new MB and truly would gladly refer others to share the same experience.

This is by far the best dealer I have ever purchased a...

This is by far the best dealer I have ever purchased a vehicle from. I worked with Peter O'Malley, one of the best salesman I've ever met. He made sure I got the vehicle I wanted, even if that meant trucking it from another dealership. I also worked with Jason Wong, who was also very attentive and returned my emails/voicemails promptly. I wouldn't think twice about purchasing another Mercedes from this dealership, this dealer is top notch. Thanks MB Westwood!

This is my second purchase through Prime Motor Group and...

This is my second purchase through Prime Motor Group and I have had nothing but positive experiences. I have never seen a sales team go above and beyond as they have. I wasn't the easiest customer and had a few problems with financing, but they were able to fit me with the perfect car and price. Thank you - Rob Kelleher, Karen Fisher, and Trisha Winski. I will never buy a car from anyone else!

Great Service, went to a great length to find a car and...

Great Service, went to a great length to find a car and payment plan that suits me by all means. Delivery was great. Efficient staff made same day delivery (when it was actully a short day) possible so I can drive home a new Mercedez Benz for new year. Thanks MB of Westwood.

Thank you MB of Westwood for my 2009 CLS 550!!! I was...

Thank you MB of Westwood for my 2009 CLS 550!!! I was greeted by Mark Fraihat when I stepped into the showroom and from that point forward, the experience was the best I have ever had in purchasing/leasing an automobile. Mark was extremely professional, respectful of my time, thorough, and a pleasure to do business with. There was never a time where I felt like he was "selling", which was much appreciated. MB of Westwood is a first-class operation, and I look forward to purchasing and servicing my automobiles there in the future.

I'VE PURCHASED SEVERAL VEHICLES FROM THIS DEALERSHIP IN...

I'VE PURCHASED SEVERAL VEHICLES FROM THIS DEALERSHIP IN THE PAST. I ALWAYS RECEIVE THE SAME GREAT SERVICE FORM TRICA WINSKI IN FINANCE AND MY SALESMAN CHRIS PALMER WHO I FOLLOWED FROM ANOTHER DEALERSHIP.I TRAVEL THIRTY MILES EACH WAY BECAUSE OF THESE TWO AND I HAVE ANOTHER MERCEDES DEALERSHIP(CHAMBERS MOTORCARS) FIVE MINUTES FROM THE HOUSE.

Chris Palmer did a great job at matching me with the...

Chris Palmer did a great job at matching me with the ideal vehicle. He listened to my requirements and walked me through the process in a professional manner. I had spoken with another sales agent in a different MB dealership, no comparison to the great service Chris provided. The car is beautiful. I would send my friends to Chris for their MB purchase.Thanks again!

After having probably the worst time of our lives...

After having probably the worst time of our lives shopping for a new car, we stopped for a while discourged to say the least. Complition of some on-line research led us to Mercedes Benz of Westwood Ma. As it turned out it was the best move we could have made, and we ended up with the car and deal that we wanted. Our Sales person Lindsay Ciavattone was Knowledgeable about her product, listened to our concerns, and made this the best car shopping trip that we have ever experienced. Trisha Winski, one of the dealerships business managers helped us complete the rest of the deal with a minimum of fuss. The expertise and courtesy of these two people towards their customers should be noted by other dealerships and copied. Thanks Ed & Pate'

Lindsay was very efficient and to the point. She was...

Lindsay was very efficient and to the point. She was knowledgable and responsive to our buying requirements. She made the car buying experience a pleasant one. She followed up with us after the sale to make sure we were satisfied. I would recommend her and the dealership to anyone.

My total experience with Mercedes Benz of Westwood was...

My total experience with Mercedes Benz of Westwood was excellent. This is the second car I have bought from them (the other was in 2003)and I have always had my vehicles serviced there over the past 7 years and have never been disappointed.My recent ew purchase was with sales person Steve Carrigan. He was exceptionally knowledgeable, helpful and forthright in his approach. He did an excellent job start to finish. Ms. Winski handled the closing and also did a very fine job.All in all I was extremely pleased with my experience and would recommend this dealership to anyone.

Jack Flecther was a pleasure to deal with. No pressure...

Jack Flecther was a pleasure to deal with. No pressure and willing to work with me on price. Came thru on all promises and made buying the car a very enjoyable experiance and very smooth trasaction. The car was delivered as promised and in perfect order.

I had researched the market value of my trade in and knew...

I had researched the market value of my trade in and knew what car I wanted. What I needed was a dealer that could give me the price I needed to make it happen. Chris Palmer was that person. A pleasant, professional salesman who knows how to do his job and do it well. It was a joy to finally culminate the deal with the 3rd dealership that I had gone too. Chris had all the paperwork ready for me to execute and get the car quickly. Although all the other dealer's contacted me and wanted to "match the price", they had had there chance. I don't play games and had made that clear to all. I guess only Chris believed me! I would highly recommend prospective customers to Chris Palmer of Westwood Mercedes.

UPDATE # i really don't know who reads these posts? i've...

UPDATE # i really don't know who reads these posts? i've only written two in my life. it just so happens to be the same dealer in three days. purchased mine on monday, i was so impressed i purchased one for my wife on wednesday. dealt with the same two remarkable people with the addition on Desi who was GREAT. Tricia had all the paper work completed when i arrived, ever hear of sign and drive!!!! she will be the boss some day. chris palmer, the same, made the deal happen, to my advantage. but as i said in my earlier post i've been dealing with chris for fifteen years now and i'm always satisfied. these two speak volumes for the owners of mercedes of westwood. desi handled all the paparwork and again great to work with. i hope this review helps someone who is looking for a mercedes, it's sure worked for me, TWICE in one week.

Highly professional, friendly and knowledgable sales and...

Highly professional, friendly and knowledgable sales and finance staff, providing timely and very useful feedback during sales and finance process to make the whole process very comfortable. Very nice inventory of vehicles and options. Some sales staff is willing to go even further to bring great value to the overall sales to earn the business of customers and establish good interactions for future business.

Best pre-owned purchase experience ever! This is my...

Best pre-owned purchase experience ever! This is my third purchase from Mercedes-Benz of Westwood. All their staff go above and beyond to ensure their customers are completely satisfied.Paul was very knowledgeable and took care of every concern. The car was delivered as promised in pristine condition. I would highly recommend this dealer for high quality, well priced pre-owned vehicles.

My overall experience at Prime Mercedes of Westwood was...

My overall experience at Prime Mercedes of Westwood was excellent. Steve Carrigan (V.I.P. Programs Director/sales consultant) and Trisha Winski (Business Manager) were knowledgeable, responsive, curious, and listened to my needs. They were true professionals and enjoyable to work with.My positive experience started with my first phone call to the dealership through taking delivery of my new vehicle. The entire process was hassle free and both individuals were easily accessible via phone and e-mail unlike many other establishments that sign a purchase agreement, to then have back room staff process the transaction.Our family has purchased many Mercedes, BMW, Lexus, and Audi vehicles over the past decade, and this was hands down my best experience. I would highly recommend Prime Mercedes and Prime Motor Group

This is the first Mercedes-Benz for us and our purchase...

This is the first Mercedes-Benz for us and our purchase experience was fantastic! Zhubin Shobeiri provided us with a tremendous amount of information and convinced us of the superior quality of MB. Prior to coming to the dealership, we had been looking at purchasing a BMW 5-series. Zhubin's enthusiasm and knowledge about MB combined with his exceptional customer service skills convinced us that MB was the right choice for us and that we would be in excellent hands at the dealership when it came time for service. This has been the single most positive auto purchasing experience we have had (significantly better than when we purchased our BMW X5 several years ago from a Boston dealership) and we would undoubtedly recommend this dealership and especially Zhubin to our friends and family who are thinking about purchasing a car. Zhubin is a tremendous asset for the dealership and MB!Sincerely,Mojtaba & Eileen Ghavidel

I recently purchased a C300W4 from Prime. While the...

I recently purchased a C300W4 from Prime. While the facility itself was extremely impressive the quality of service and attention to detail are the factors that helped influenced me to purchase from Prime rather then other local dealers. Among the appreciated steps they took for me was the fact that the did not push a comparible car in their inventory (that another dealer was trying to do), they tracked down the model with the exact features that I was looking for from other dealers. To summarize they went above and beyond to be sure I was completely satisfied.

I believe in the trickle down theory. From the people...

I believe in the trickle down theory. From the people that answer the phones to everyone that we encountered it was professional, friendly, and with a attitude of doing whatever it took to please us. Tom Silva is an outstanding manager that we look forward to dealing with many more times in the future. We will happily refer friends, family clients etc. to Prime. Alan Schokett was wonderful. Curtious and knowledgeable and again doing whatever he could to make us happy.

Mercedes-Benz of Westwood is an excellent dealer with a...

Mercedes-Benz of Westwood is an excellent dealer with a great staff. Everyone was extremely professional and friendly. I did not feel pressured into picking the specific vehicle I purchased, instead the sales staff made sure I would be happy with my purchase. I was given a tour of the service department and I would highly recommend this dealer.

Paul and the dealership made the entire process simple...

Paul and the dealership made the entire process simple and hassle free. I have been shopping for a car for three months, and this was the most pressure-free experience I've had at any dealer. I am happy with the car I purchased, and I am happy with the overall experience.

My experience purchasing the 350 GLK at Meredes-Benz of...

My experience purchasing the 350 GLK at Meredes-Benz of Westwood was absolutely flawless! From the minute we first drove up to look at cars we were greeted and given a thorough tour of the cars we were interested in. Lindsay Ciavattone was our Sales representative. We were pleasantly surprised with how knowledgeable Lindsay was regarding the over-all vehicle specs and if she didn't know the answer to a question she followed up on it immediately. The entire staff was very professional, not pushy, and went out of there way to serve us. We decided to special order our car and Lindsay followed up with us several times during the wait just to touch base and give us a status on the order. Jason Wong who is the Finance Manager got us the best deal possible without us even asking - he was excellent, excellent to deal with! Then there was the registration of the car. I had issues with the RMV (No fault of Mercedes-Benz of Westwood) updating my name change so they were not able to register the car until I resolved it. The dealership didn't want me to wait to get my new car so they let me take the car home with dealer plates until I was able to take care of it. Lindsay even called us on her day off to follow-up with us to make sure we were all set! Whenever we had questions and I e-mailed Lindsay and Jason, I received a response instantly. I cannot say enough about the level of service we received throughout the process. I highly, highly recommend you to purchase your new or used car at Mercedes-Benz of Westwood - they are by far the best around and you will not be disappointed!

My wife and I had been searching for the perfect family...