Mercedes-Benz of West Chester

4.4
Overall Rating

Customer Service: 4.2 Buying Process: 4.8 Quality Of Repair: 3.7 Overall Facilities: 4.8


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Used car

4.3
Soopirsport on 09/19/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 5.0

Used sales rep was polite and accommodating. Facility is top notch


Great service! First class experience

5
J on 02/02/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was in the market for a new car. I was told by a family member to try Mercedes of West Chester. Great experience. The sales staff was friendly and made me feel like a guest rather than a customer. The showroom was very busy and I can see why. Keep up the good work MB of West Chester. You have a customer for life!


Lousy service experience

2
Won't be back...that's for sure. on 09/25/2014

Customer Service: 1.0 Quality Of Repair: 1.0 Overall Facilities: 4.0

My wife and I dropped our Mercedes ML450 off for a routine oil change and tire rotation at around 9:30 am and were told "they'd call us as soon as it was ready." We spent the day meandering about West Chester as we were visiting with friends who were kind enough to pick us up from the dealership and show us around the historic center of town. At around 6:00 pm I began to wonder what was taking so long for a basic oil change and tire rotation so I called the dealership. "Oh it's just coming out now sir...come on in and get it." We had our friends drop us off only to find that the car wasn't actually ready, and had a number of service issues that weren't brought to our attention until we arrived back at the dealership. I was very upset having been made to wait all day, call to confirm it was ready on my own, and then come to find that I was lied to and the vehicle wasn't really ready but they were ready to sell us on services we had no interest in having performed. I'll stick to my local dealership thanks...avoid this disappointment. Don't expect a call when your car is ready either...they're too busy selling folks on additional service their vehicles likely don't even need.


mr. david kudish

5
dkripper on 03/14/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

great experience in buying & courteousness of whole facility & of Faz


Great experience. Highly recommend.

5
Bryan on 09/17/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I drove 60 miles to another state to purchase a used vehicle, sight unseen, at Mercedes-Benz of West Chester. Mike McMahon was great to deal with and went above & beyond to make it happen. The facilities were excellent and everyone we met were very professional. I highly recommend them.


Incredible buying experience!

5
MB lover on 08/20/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Looking for a used car can be difficult! Not so with the friendly and professional service at West Chester,PA Mercedes! I drove two and a half hours to look at a car there and was never sorry I made the drive. From the moment my husband and I entered this elegant showroom we were treated with respect! Everyone we encountered was most willing to help in whatever way possible! Yes, we bought the car and love it! We believe we got the best deal in all ways! Thanks!


$50,110

Mileage: 15

Color: White

Transmission: 7 speed Automatic

Body Style: Sedan

City: West Chester, PA

Engine Type: 2.0L I4 16V GDI DOHC Turbo

$47,760

Mileage: 2220

Color: White

Transmission: 7 speed Automatic

Body Style: Sedan

City: West Chester, PA

Engine Type: 2.0L I4 16V GDI DOHC Turbo

$47,320

Mileage: 3779

Color: Gray

Transmission: 7 speed Automatic

Body Style: Sedan

City: West Chester, PA

Engine Type: 2.0L I4 16V GDI DOHC Turbo

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