Mercedes-Benz of West Chester

Used car

Used sales rep was polite and accommodating. Facility is top notch

Great service! First class experience

I was in the market for a new car. I was told by a family member to try Mercedes of West Chester. Great experience. The sales staff was friendly and made me feel like a guest rather than a customer. The showroom was very busy and I can see why. Keep up the good work MB of West Chester. You have a customer for life!

Lousy service experience

My wife and I dropped our Mercedes ML450 off for a routine oil change and tire rotation at around 9:30 am and were told "they'd call us as soon as it was ready." We spent the day meandering about West Chester as we were visiting with friends who were kind enough to pick us up from the dealership and show us around the historic center of town. At around 6:00 pm I began to wonder what was taking so long for a basic oil change and tire rotation so I called the dealership. "Oh it's just coming out now sir...come on in and get it." We had our friends drop us off only to find that the car wasn't actually ready, and had a number of service issues that weren't brought to our attention until we arrived back at the dealership. I was very upset having been made to wait all day, call to confirm it was ready on my own, and then come to find that I was lied to and the vehicle wasn't really ready but they were ready to sell us on services we had no interest in having performed. I'll stick to my local dealership thanks...avoid this disappointment. Don't expect a call when your car is ready either...they're too busy selling folks on additional service their vehicles likely don't even need.