Mercedes-Benz of Warwick

Fantastic Customer Service

Excellence and professionalism all around. Friendly and knowledgable Sales Consultant Jacob, gracious and thorough Business Manager Lex, and accommodating and persistent Sales Manager Erich make a fantastic team. I was pleasantly surprised at the high level of customer service I experienced here. Thank you for making my car purchase an effortless and pleasing experience. I will definitely recommend Mercedes Benz of Warwick. They have made a concerted effort to be competitive and want your business.

Top End Salesman

I recently purchased an older CLK500 from this dealership. The salesman was fantastic. If it wasn't for his help and professionalism I would be in court today fighting Penske. Instead the salesman came through like a champ. Nick Wilding helped work things out and as a result I convinced my significant other to buy a car from the same dealership but only from Nick.

Doesn't Know How to Treat a Customer

To begin, I buy a new car every year or two, so the sales experience is tolerable for me. My wife however, absolutely hates the experience. I currently drive a Mercedes-Benz and wanted to get my wife into one also. We entered the dealership, and although there was only one other customer, we waited 20 minutes without being approached. Finally, I poked my head inside a manager's office and asked if there was anyone to help us. A salesman was sent over. I mentioned my MB and how I wanted my wife in one. The salesman asked if I bought mine there, and when told no, responded with "Why not?" (more on that later). We described the car we would be interested in; color is non-negotiable, options can be. The salesman went to his desk and looked at his inventory. He told us there was nothing in the Northeast in that color, but he did find one. He said it would take a week to get it, and printed out the details. He then went into the managers office, and came back with the dealership's best price. Except, we have to act immediately as it's the end of the month. When told we wouldn't buy a car sight unseen, and that we haven't even had the chance to test drive a similar car of that model, the salesperson crumpled up the paper and said "forget it then, you're not serious". Why would we buy a car we haven't driven, haven't seen, and would have to pay for in full at least a week before it arrives. We were serious.....about walking out of this place! Now the salesman and you know why I didn't buy mine there, why my wife won't be buying hers there, and why you shouldn't buy yours there either.

Absolutely friendly environment.

From the moment that my wife and I were greeted by Nick Wilding we both agreed that our future dealings would be a stress and hassle free shopping experience. So we decided to stay and keep browsing the lot for the vehicle that we wanted. We needed no reason to shop any where else. He made our first meet and greet comfortable, that my wife immediately called her sister on the phone and bragged about Nick for her to come down and shop for a vehicle also. We soon heard that she and he husband also purchased a vehicle from Nick within one day. With Nick's commitment to both our families, your Warwick store has customers for life. He has continued to follow thru with us and made sure any previous noted cosmetic issues were corrected. As a Full time American Soldier it is a pleasure to do business with your Sales department.

Great service

Brought my CLA in for "service A". Manny checked me in, he was professional and courteous, told me the wait was an hour or so. The waiting area was very modern and clean, I grabbed a complimentary coffee, spoke to my salesperson for a short time and before I knew it, the car was ready. The service was completed on time, it was raining outside so I requested to not wash the car. I am very satisfied with the service experience, would recommend it for anyone needing service on their Mercedes Benz.

AWESOME

This was the best experience I've ever had buying a car. It was well worth the hour and half drive from home to deal with your staff. Mercedes-Benz of Warwick ROCKS.

Inskip Smart Car

Everytime I need your services all is great! The waiting room is clean and comfortable, the staff is courteous and attentive and I feel like if I was their most important customer! Thank you.

Outstanding Service

I continue to receive A One service from Mercedes Benz of Warwick, RI. They truly know how to satisfy a customer. I had some issues that were addressed under the leadership of service manager Matt Braun to correct and Matt not only explained the causes so I would understand, he followed up with any warranty or recalls to aid in the expense to repair. Again, I repeat, I am truly satisfied with my experience at Mercedes Benz of Warwick, RI.

Great Service and Purchasing experience

A no pressure shopping experience. John Canning never tried to up sell us beyond what we were looking for. He fully explained all of the many, many, many excellent options that are available in Mercedes cars. He was fully knowledgeable about each car just by walking up to it. He really knew what was in inventory and was able to steer us in the right direction. We are so happy with our purchase and would recommend him to everyone. We will also be back for a second vehicle when we are ready.

Very professional experience!

I had a great experience at MB of Warwick. Jeremy, the salesperson was very profession and went over and above expectations. He had a great deal of knowledge of the car, features and value. He went over the car at length so that we knew how to use the features, and gave us a full tank of gas! If that wasn't enough, he had us follow him to a nearby restaurant, that was tricky to get to, which was fabulous by the way! I have no complaint at all. Our treatment was superior in every way! Rocco, the financial manager was fantastic as well! He was very sensitive to our budget, giving us discounts on extra services to keep us under budget! We got a fantastic deal, great money for our trade, and got us into a beautiful car for less money tan we had hoped! I will go back, and never buy from another dealer!!

John Canning was easy and pleasant to deal with.

Bought a CPO GLK with John as my sales rep. John was very friendly, super knowledgable about not only new models, but older ones like I was looking at also. I found him very accomodating especially when I switched from looking at C-class to GLK's in the middle of things. This is the second MB my wife and I have purchased at this dealer, and probably not the last.

Great experience thoughtful and trustworthy sales person

We were immediately greet and helped by a very. Friendly and knowledgeable sales person. The car we wanted was not available but Bill said he would find it and within 24 hours he did. The financing was easy and the whole experience was excellent with the exception of their detailing department. When you buy a preownwned car you expect it to be 100% and the detailing did not meet my expectation. I highly recommend the dealership and my salesman Bill Germano.

Great place honest people!

If you in the market for Mercedes this place is for you and if you need great sales professional you should talk to Bill Germano this guy is the sharp and honest individual he will help you with everything you ask, great personality! will do business with him again. Thanks Bill

Very Good overall experience in getting a CPO Mercedes

My wife and I wanted to get a CPO Mercedes and we had either a 2012 - 2013 c class or glk in mind. We worked with Bill Germano, and he worked with us over two days (weekend) to test drive various c-class cars, the particular glk that we were looking at, and even a few e class vehicles. Bill was patient in answering all of our questions and was able to provide very helpful information. It was a long process (because we were somewhat indecisive) but he never pressured us into making a decision one way or another. He was great in allowing us to drive several types of cars which allowed us to confirm our choice. The negotiation process ran smoothly and we were able to come to financing terms that worked well for us. He did give us what I consider a fair discount and some extras. I think we walked away with a good deal and a great car.I look forward to buying my next car from here and working with Bill again. He was very helpful and very easy to work with.

Flawless purchasing transaction

Purchasing experience was very easy and enjoyable. Sales consultant Harold was very efficient and reliable. He located me a CLA250 with the exact options I desired that was at the dock in Baltimore, diverted it to MB of Warwick. I picked it up yesterday, less than 10 days later. Go see Harold, he was very knowledgeable, efficient, and had a sense of humor! Like the MB ad states..."The best, or nothing"...describes my purchasing experience at MB of Warwick

My lease experience

Probably the best around. Go see Harold you won't be disappointed. The whole process was quick and hassle free. My CLA250 is great

Buy Your Mercedes from Another Dealership

Mercedes of Warwick is in a big auto mall. When spending $70K on a new car, a consumer wants and expects to be treated in a "high-end" manner. Honestly, I felt like the entire process was just a transaction, from the purchasing to the financing. Nothing special. Some of the people (not all) do not act in a professional manner - very surprising. I like the car, but not the experience. Bottom line is that the Warwick Dealer has to find a way to be "boutique." They should check out some of the other dealers in their own mall and see how it is done. You will definitely get a very nice car from Warwick, but the overall experience was a let down.

Into a new lease in no time...

Pleasant, yet efficiently businesslike, Frank and Rocco moved us into the new vehicle in no time. Your entire staff went out of its way to make the experience from the start of the search to the drive off the lot a good one. Thanks!

Wonderful Experience!

Franco in the Internet Sales Department was responsive and friendly. Sam Horn in Sales was a pleasure to work with. I will definitely buy from them again.

Stay Far Away From This Dealership and Bill Germano!!!

My wife and I went to this dealership to test drive a few Mercedes C300's. We were met outside by Bill Germano who seemed pleasant at first but he quickly became annoying. He kept going on and on about how great Mercedes was but yet when we finally got to test drive the vehicle (which took us listening to him for a half hour) he told us he drive a Porsche. Hmmm if Mercedes is so good why would you drive a Porsche??? Anyways, once we were done test driving the car I started to talk to him about their prices. He told me that they could only take hundreds off the price not thousands so basically I should leave if that is what I was looking for. I explained the cars were online for thousands less. Then he started going on and on about how the cars were certified preowned. I explained that didn't mean anything to me cause the vehicle was only 2 years old and had 20k for miles (plus the rear window curtain on the certified vehicle we test drove didn't even work). He then told me that I know nothing about cars if I thought that. I told him your not going to sell cars to people by insulting them and we left. I would stay far far away from this dealership and Bill Germano.

Fantastic Service

Fantastic. Purchased running boards for my wife's GLK and had them installed on Christmas Eve for a surprise Christmas gift. Brett made sure all of the notifications were sent to me only so as not to tip off my wife. Customer service was exceptional and the fact that they could be done on Christmas Eve was amazing. Brett is tyhe man.

Excellent options, very affordable!

I was very surprised at how affordable the Certified Pre-Owned Mercedes was. I was even more surprised at the excellent financing rates offered for used car financing. I was happy with the extended warranty. Also and most importantly, my sales consultant, Kerry Santagata, was amazing. She made us feel very comfortable, she was knowledgable and very accommodating. This purchase was the most pleasant experience I have ever had when purchasing a car! Thanks Kerry!!!

DaisyLoves Red

It's a beautiful friday and I think I'll just stop by a few dealers to "just look" at some new cars I'm greeted by what I think might be a 15 year old sales man/ boy. I guess it's me getting older !! Well , turns out Chandler Quintin was obviously not 15 and one of the most personable and honest car salesman I've had in a long time. I must say everyone there were very nice and efficient and patient. A young man by the name of Brian helped to explain all the new gadgets. I think he was 15 too!! Great experience !! Thank you Especially you Chandler !!

They write their own positive reviews when business is...

They write their own positive reviews when business is slow! They do not greet you. If you'refinancing anddont havecash inhandif richtheytreat you like your nothing to them. Frank was suppose to call me back when more 2012 c300 came in week went by I look on their site and there's 6 new ones I call him he says refresh my memory. Oh yea they only hit the lot 4 days ago? Really then I come in to look at them all the paperwork we did when we initially went in disappeared they lose it. If you have a trade in and or financing be prepared to bring food and drinks we were there 2 hours and 45 minutes and didn't even see the car yet all paperwork. They do a customer interview which takes 1 hour itself telling you about their company etc. Their so full of it you don't have to believe me go in and see for yourself how fake these reviews are!

Frank Merino was very attentive to my family needs. He...

Frank Merino was very attentive to my family needs. He took time to show all the details of the E-350 that we were interested in and did while entertaining my two young sons. I would definitely recommend buying a car from Frank.

Frank was very helpful and informative during my purchase...

Frank was very helpful and informative during my purchase of an ML350. I came in already thinking I was going to buy a BMW SUV, but after my test drive with him I changed my mind to buy the Mercedes instead. He helped show what a great car the Mercedes was and he is a great guy. Even after purchasing the car he spent an hour showing me all the ways the customize the car to my needs...where another salesperson might just hand you the keys. He went above and beyond and I look forward to working with him in the future.

We received a call from Frank Merino about upgrading our...

We received a call from Frank Merino about upgrading our lease on our Mercedes sedan. After visiting Frank, my husband insisted that I return with him the following day.Reluctantly, I did and I met the most gracious salesman. Frank was honest, helpful, and funny. He informed us completely about the newer car and its' features. He taught us things about both Mercedes and our particular model that we had not known. He was extremely knowledgable and never pushy. After leasing a newer model for my husband, he promised to locate exactly the car I want, when we are ready. We look forward to dealing with Frank in the future.

'86' Corvette

Out of curiosity I went to view a 1986 Chevrolet Corvette. I was amazed that this prestigious lot (best of used vehicles)would have what amounts to as a project car for sale. It was taken in as a trade and should have gone directly to salvage. Engine and exhaust very noisy. Interior looked water damaged. This was my first time looking at this generation of corvette and did not like the interior set up anyway.

In June, I visited Mercedes Benz of Warwick to test drive...

In June, I visited Mercedes Benz of Warwick to test drive a 2012 GLK 350. Frank Merino, my sales person, was extremely professional and helpful as I considered this car. I told him I was still shopping around and that I was also considering waiting for the release of the 2013 GLK350. Frank politely wished me good luck and then dropped me a couple of emails and a phone call during the two months that followed to see how I was doing. Finally, in August, I decided I wanted the 2013 GLK350 because it offered many improvements, particularly in mileage economy. I popped over to the dealership unannounced only to find Frank was not available at the time. His colleague, Frank Giorgi, took me for a test drive in the 2013 and I loved it. However, I told Frank Giorgi from the start that Frank Merino had been working with me. This was never a problem between the two colleagues. Frank Merino took over as soon as he was available, but the dealership never had me wait. I was impressed that the staff understood my time is valuable. They simply filled-in-- a practice I'm sure is mutually agreeable for all involved. Also,I was able to negotiate an agreeable price by doing my homework and researching my new car's actual value at Cars Direct and at Kelly blue book for my trade-in price. My husband never felt he had to come in to negotiate for me. He and I were pleased the dealership treated me with all due respect as an independent and educated woman. I ordered the vehicle of my choice straight from Germany, and believe me, it was worth waiting for. Ever since I got my car a few weeks ago, Frank Merino has been checking in with me and showing me how to use all the latest electronic gizmos that came with my car. I feel very comfortable stopping by the dealership at any time with questions. It has been just great doing business with this dealership. Oh, did I mention my last car was purchased there 11 years ago? The service was excellent all eleven years, so I did not hesitate to return!

An excellent experience!

After a total loss of my Mercedes due to a flood I went shopping for another. My Sales Associate was Kerry Santagata and she made the experience fast and fun! Both of these are very important to me. The service at Mercedes of Warwick is unbeatable. The service manager arranged for a loaner car while the insurance company adjuster took time to see if the car was a total loss. I can't say enough good things about this dealer. They understand customer service.

Frank Merino treated me like royalty from the moment I...

Frank Merino treated me like royalty from the moment I walked in the door. He is so sincere and passionate about his relationship with his customers. I was upfront with him right away about not knowing exactly what auto make I was interested in buying but wanted to try the ML350. While he possesses great expertise and passion about Mercedes-Benz automobiles, what he wanted most was to facilitate and ensure that I got the best auto that I needed and wanted, regardless of the make. I admit I was skeptical at first but then he connected me with the best sales reps at the other dealerships, bringing me to the dealerships and introducing me. Frank is the absolute best - a real professional. Also, Frank makes car buying quite fun because he's very relaxed and fun. He loves his family, his work, his friends, and his customers - this is why he is so good at what he does and is so fun to be around.After trying out the BMW, Lexus, and Infinity, I made the decision to buy the ML350. From there, I was treated with utmost respect and dignity during the price negotiation process on the new car and my trade. Frank was quick to escalate the negotiations to the manager, Shane Reed, and then to the GM, Richard Hauke. The whole negotiation process went smooth and was hassle free and I got a really good deal. Once negotiations were complete, I was placed in the capable hands of Lex Penza for financing where I got a fantastic loan rate, term and add-on products. Frank and Lex put me on the phone with my insurance company and I got that quickly squared away.Lastly, if you buy a car from Frank, the VIP service does not stop at the end of the sales transaction. He sincerely requests to be the first point of contact to the dealership for everything regarding my new auto so that he can ensure that I get connected to the best service throughout the life of my auto. I am thrilled to be driving the safest and most beautiful car for me and my children. And I have the peace of mind in knowing that Frank's watching out for me and my best interests with regards to my automobile.If you are in the market to buy a new Luxury auto, you MUST visit Frank Merino at Mercedes-Benz of Warwick.

I brought my new "used" Mercedes SL600 for an...

I brought my new "used" Mercedes SL600 for an oil change and inspection.Service Advisor Brett was more than friendly, went gaga over my car as others commented on it.He also gave me a shuttle ride back home. He was friendly and professional the entire time. When I got there for my appointment Brett knew who I was, even though 1st time, and was ready for me. No waiting at all.Soon after a service tech said hello and then another came along, talked to me about my car, and then politely said she was going to move it forward a bit.By the time I left to be driven home, they had already pulled my car into the bay for oil change and inspection.The car was finished in about 1-1.5 hours, they gave me a complete list of other items I should think about moving forward with parts and labor $$ included.However there was no pressure to spend $$ now, and SL600 passed inspection with flying colors !Brett then couldn't thank me enough for bring my new Benz to Inskip for service !Sincerely, John AndersonRealtorPrudential Gammons RealtyEast Greenwich, RI886-6100-X325

We looked at new and previously owned vehicles both...

We looked at new and previously owned vehicles both outside and in the showroom for quite some time. We were never approached by a sales person. No one ever spoke to us though several employees walked by us. This is the second time this had occurred in this location.I am still waiting for some one to call me or something .Be for I have to call Mr Roger.

My new used Mustang convertible

A great experience at Mercedes-Benz of Warwick. Staff, especially Jordan, was very knowledgeable, unpretentious or aggressive. They even delivered my car to me in Connecticut with a full tank of gas! A bit slow on the permanent registration/plate process, but I would definitely deal with them again.

All the people I have dealt with have been most helpful...

All the people I have dealt with have been most helpful and have gone out of their way to explain any questions I may have. This includes the service writers, parts dept. personnel,and of course the sales dept......

Outstanding customer service from Doug Hall and Mike...

Outstanding customer service from Doug Hall and Mike Montri and Richard! Purchasing our Mercedes was a such pleasurable experience due to the wonderful treatment we received at Mercedes Benz of Warwick. Doug was professional, friendly and honest. We were planning on the purchase of either a Mercedes or another BMW, and felt no pressure from Doug. He seemed to truly care about our satisfaction in the purchase of a new car. Doug's courteous manner great personality certainly played a big part in our decision to purchase the Mercedes! We had some things to take care of after the purchase, and Doug and other staff members were most helpful. Doug even drove to our house and personally put on our plates after registering our car. Superb service at Mercedes Benz of Warwick! Two very happy customers here!Michael & Becky Bray

Frank Merino of Warwick Mercedes-Benz is the...

Frank Merino of Warwick Mercedes-Benz is the personification of the phrase Customer Satisfaction. His knowledge of Mercedes products and services is exceptional and matched only by his devotion to making the customer experience a happy event.Over the past 3 months I actually purchased two new Mercedes-Benz vehicles from Frank. Initially I bought a C300. Although the C300 is a formidable automobile it just was not substantial enough for my needs. Initially both my wife and Frank attempted to convince me that the E350 class was the better choice. They were correct!So I contacted Frank a few months later. He diligently worked to maximize the C300 value while he upgraded me to an E350. Frank quickly located the car of my dreams and I was driving my new E350 a few days later.Given the integrity of salesmen like Frank Merino I highly recommend Warwick Mercedes-Benz. More importantly we consider Frank Merino more than a car salesman. We now include Frank as a member of our extended family. Hes a person of high values and someone you can trust to act in your best interest.Regards, Robert Koch

My husband and I recently purchased a Mercedes Benz C300...

My husband and I recently purchased a Mercedes Benz C300 from Frank Merino. Everything about the purchase was top-notch. Frank is a wonderful Sales Consultant, very knowledgeable, personable and fun. As my husband said, Frank's the real deal. His test drive of the vehicle really encouraged my husband to decide to purchase a Mercedes over a BMW. Michael Montri,the manager was also very helpful. We really feel we got not only a great deal but a superior car. I am 100 percent happy with my experience at Mercedes Benz of Warwick and Frank Merino made himself a lifelong customer. Jeanne and Edward DiOrio

My husband took me today to Inskip Mercedes in Warwick to...

My husband took me today to Inskip Mercedes in Warwick to buy me a used Mercedes as a Chrismas gift. Since Mercedes has always been my dream car,I was thrilled to settle with an older model with 95 thousands miles. As soon as we meet Frank Merino, he showed us a C300 white Mercedes in mint condition with under 24 thousands miles and worked so hard to give us the best deal of the month to save us thousands of dollars on the purchase. My husband and I could not beleive it. Frank Merino is a kind and honest dealer.I recommend every future Inskip Mercedes customers who read my review to ask for him. He gave us an impeccable service. My husband and I both beleive Frank is an ASSET to Inskip Warwick and represents Mercedes-Benz with the Class it deserves.Elisabeth B.12/29/11

I walked into the dealership looking for a specific used...

I walked into the dealership looking for a specific used car with mileage, color & options requirements and a maximum price that I wanted to pay. Brad was the first to approach me, took my information, and did not try to sell me something else. Luckily for all of us, the very car that I was looking for was traded in the next day. Brad immediately called and put the deal together in just minutes at the exact price that I had hoped for. It was probably the easiest used car purchase I have ever experienced.

Went in to look at 2003 Mitsubishi 4x4 that was...

Went in to look at 2003 Mitsubishi 4x4 that was advertised. Had been looking around for a while trying to find a decent one at a good price. Went in early on a Saturday morning and Brad met us before we could hit the showroom. We had plannned to visit a few other dealerships. We NEVER got there. Test drove the Mitsubishi and Brad said that he would give us a deal and have the car ready for us in a few hours. We sat down he gave us a price and within minutes we were signing papers and very happy with the deal. We had previously been to over 20 different dealership in Mass and Rhode Island. Brad was enjoyable to deal with. But the story doesn't end here;

My wife and I came here to purchase a GL550. We actually...

My wife and I came here to purchase a GL550. We actually scheduled a time to meet on Saturday. We drove 2 hours to this dealer. Even with an appointment the purchase took over 5 1/2 hours with 2 toddler running around. All we did is wait. First we waited for them for over an hour to decide what our trades were worth. Then we waited for the loan office to run credit, another half hour (our bank had already closed because they were so slow). Then we waited another hour for a finance person to become available. If that wasnt enough when we finished with the finance person they figured out the car was not prepped. Add another 2 hours. The salesman actually tried to make us feel bad that they held the car (on deposit) for 2 weeks. Even though we tried to get there a week earlier. When they finally drove the car over to us for delivery it had no gas, no plate and no headphones for the entertainment system. We were told they could have headphones and remotes for us on Monday though. Really? Were 2 hours away! After some butt chewing they scrounged up hardware but still couldn't figure out how to make it work. How's customer supposed to do it if they can't? This is a $90k car. This stuff should have been ready tested and working when we got there. We did have an appointment after all. This is a luxury car dealer I shouldnt these guys be bending over backwards for me? Nope, not here. Instead I felt like I was bending over. These guys need to do some benchmarking at local Paul Masse Chevy. That was actually a pleasurable experience! All I can say about this place is STAY AWAY! These guys are not qualified to sell luxury cars. Oh and buy the way all the dealers in that little area are under the same lousy management! This area actually at includes a BMW, Lexus, Audi, Porsche and Bentley Dealer. Michael Montri should loose his job over our experience! We left angry upset disappointed and feeling like we wasted $90k. This was not at all a luxury buying experience instead it was rather frustrating, irritating and insulting. I am actually disgusted by these people!

i WAS TREATED WITH THE RESPECT, HONESTY, AND DIGNITY i...

i WAS TREATED WITH THE RESPECT, HONESTY, AND DIGNITY i HAVE COME TO EXPECT FROM ANY DEALER SELLING HIGH-END AUTOS....INSKIP SATISFIED ME EVERY STEP OF THE WAY. THE SEVERAL GENTLEMEN I DEALT WITH WERE PREPARED, FOCUSED, AND MOST HELPFUL IN GETTING ME THROUGH THE PAPERWORK AND ON THE ROAD. THEY MADE IN DIFFICULT TO GO ELSE WHERE, AND I DIDN'T!

As part of my first experience in owning a Mercedes Benz,...

As part of my first experience in owning a Mercedes Benz, our sales consultant, Frank Merino, made our purchase a pleasurable one. In fact, everyone at the dealership was friendly, courteous, and attentive. I'm convinced my next car will be another Mercedes Benz, and I will return to Mercedes Benz of Warwick to purchase it.

I enjoy the service from Frank, he's really helpful for...

I enjoy the service from Frank, he's really helpful for everything I'm looking for, I have no problem to pick the right car

Mercedes Benz of Warwick was great. Frank Merino is a...

Mercedes Benz of Warwick was great. Frank Merino is a great person, has a wonderful personality, makes you feel comfortable and tells it like it is.

this is my wifes fourth ml, and they have really come a...

this is my wifes fourth ml, and they have really come a long way since 1998. our last one was a 2007 and it was a great car. we were just going for lunch and i spotted this beautiful white ml parked in front of the showroom. when I looked at the sticker and saw it was a 2012 my wife had to have it. we have bought a lot of cars but dealing with Frank Merino was a pleasnat and very helpful experience. Frank went over all the financing options we could chose from . his knowledge of mercedes vehicles was very impressive. Inskip should be very proud and thankful to a representive such as Frank selinng there cars.

The major reason for my purchase was the honesty and...

The major reason for my purchase was the honesty and enthusiasm of your able sales consultant Mr. Frank A. Merino. Frank's product knowledge and eagerness to answer all our questions was refreshing. He has a passion for his product and soft sales touch that endears him to prospective customers. Frank should be recognized for his devotion to both Mercedes and the customer. He is the embodiment of the phrase The Mercedes Experience.

Everything was great until the paperwork was signed......

Everything was great until the paperwork was signed... Attention to detail from this point on was not what I would have expected from a dealership of this nature. Very disappointed in the customer service, took many phone calls from me to square a few issues away. Filled out survey that Mercedes Sent... Never received a call from them either.

My experience was very satisfying. All questions were...

My experience was very satisfying. All questions were answered to my satisfaction, and I left with my new car with complete knowledge of the ins and outs of all the features.

Several family and friends have purchased a number of...

Several family and friends have purchased a number of Mercedes Benz and BMW's from Inskip Auto Mall however my recent purchase this past weekend was by far the best experience I have ever had dealing with a sales consultant. I worked with Brad Sollitto who exemplifies the meaning of customer service and what it takes to win the customer's trust and confidence when making such a large investment. I look forward to referring more friends to Brad and more importantly to doing business again in the future. Thank you Brad - you ROCK!!

My experience with Derek and Inkip was excellent. The...

My experience with Derek and Inkip was excellent. The customer service throughout the sales process was top-notch and the followup since my purchase has been very good. I would recommend Inskip and specifically Derek to anyone.

My husband and I were just browsing when we met Frank...

My husband and I were just browsing when we met Frank Merino at Mercedes Benz of Warwick. He was so thorough, knowledgeable and enthusiastic about Mercedes that I am sold on the brand and we are now first time proud owners of a certified used 2009 Mercedes. The customer service was absolutely top rate. I really had no intention of buying a car that day, never mind a Mercedes but thanks to Frank Merino I don't know if I would ever drive any other car!!!!

Excellent effort by whole team at Inskip. From General...

Excellent effort by whole team at Inskip. From General Manager Mike to sales rep Frank, to trade in rep John, to business manager Lindsay. Overall great experience.

We found the experience at Mercedes Benz of Warwick...

We found the experience at Mercedes Benz of Warwick exceptional. We loved dealing with Frank Merino, he was very informative and professional. He made our decision on buying our first mercedes easy. He was very helpful in adressing all of our concerns. We felt the dealership was a five-star dealership, and that Frank Merino was a five-star salesman. We loved the experience and would reccomend it highly to anyone that is looking for exceptional quality and service.

Mr. Frank Merino is truly a great asset to your team!!!! ...

Mr. Frank Merino is truly a great asset to your team!!!! I called the morning of 8/13/2011 and spoke with Mr. Merino. I made an appointment for 11:30AM and Mr. Merino greeted me at the door and might I add, very professional. I went into your Mercedes Benz location to test drive an Audi Q7 and let me just say that I was so impressed with not only the vehicle but also with Mr. Merino. Needless to say, the/(my) Audi Q7 was in my driveway by 6:00PM that same day!

Mr. Merino was very knowledgeable about all of the...

Mr. Merino was very knowledgeable about all of the Mercedes vehicles on the lot. He was much better than most all sales consultants I have ever worked with. He gave us an excellent test ride while pointing out all the road handling abilities of the car. Mr. Merino also had a very pleasing and honest personality. He had the perfect combination of enthusiasm and trustworthiness. He comes across as a salesman with a unique combination trying to finding the right car for you without being high pressured.. In my opinion he is a born salesman. He is a straight shooter and I hope he is there when it comes time for my next Mercedes. Good luck with your future career, Frank and you should be a model for the rest of the sales team. Thanks for your help. You made me a Mercedes customer for life! I would rate Mercedes Benz of Warwick as in the top 1% of all dealerships. In this day it is so refreshing to deal with a company that still uses old time values of customer satisfaction while maintaing honesty and pride in a job well done. I have already started spreading the word about my experience and strongly recommending your dealership and Frank to my friends.Thanks, Robert Buckhaults - Newport RI

Wonderful experience all around - sales team very...

Wonderful experience all around - sales team very knowledgeable and helpful. Let us spend a lot of time trying different car seat configurations and test driving, which led to our decision to purchase the GL 350.

Very professional and friendly team. I had received...

Very professional and friendly team. I had received multiple quotes from nearby dealers, and Mercedes of Warwick matched it to the dollar. Took same day delivery, and the car came out sparkling in the sun. Car runs great, I'm very happy with my purchase and experience.

Frank and staff were very responsive to my calls and...

Frank and staff were very responsive to my calls and emails. In one day we were able to close the deal and I was on a flight from DC the next morning to pick-up the vehicle. Thanks for making car buying fun again. Kenneth

Frank was very professional & courteous from the...

Frank was very professional & courteous from the moment my wife & I arrived, through the sale and follow-up. We road tested two vehicles before making a final decision. Frank was very helpful during the process and we never felt pressured. This is our second Mercedes from this dealership.

From the second we stepped onto the dealership we were...

From the second we stepped onto the dealership we were greated with warmth & hospitality. The Salesman & GM were absolutely fabulous, kind & made us feel 100% confident on our purchase. We weren't even out of the parking lot before we said to each other we would definately be back here to by another vehichle in the future.

Harold was super to work with. Not pushy, very friendly,...

Harold was super to work with. Not pushy, very friendly, patient and informative. He went out of his way to be sure that we where happy with our purchase and addressed all of our concerns. The entire staff was helpful and friendly. It was an extemely pleasant experience!

I HAVE NEVER BEEN TO INSKIP MERCEDES. I HAD BEEN LOOKING...

I HAVE NEVER BEEN TO INSKIP MERCEDES. I HAD BEEN LOOKING FOR A USED MERCEDESTHAT WAS WITHIN MY PRICE RANGE. I FOUND ONE ON-LINE & CALLED TO SEE IF IT WASSTILL AVAILABLE. BY CHANCE, MR. GORMAN IS THE ONE WHO ANSWERED MY CALL. UNFORTUNATELY, THE CAR I SAW ON LINE HAD BEEN SOLD BY THE TIME I ARRIVED. MR. GORMANSHOWED ME ANOTHER ONE EXACTLY LIKE THE ONE I WANTED. WE DISCUSSED PRICES AS IT WASHIGHER THAN THE CAR I CAME TO SEE. MR. GORMAN TOOK ME INSIDE & SAID LET'S SEE WHATWE CAN DO FOR YOU. I WAS NERVOUS ABOUT SUCH A BIG PURCHASE, HOWEVER, MR.GORMAN PROVIDED ME WITH FINANCE OPTIONS. I NEVER FELT PRESSURED AT ALL DURING THE ENTIRE CONVERSATION. HE LET ME TALK TO FAMILY IN PRIVATE BEFORE MAKING THE FINAL DECISION.MR. GORMAN WAS FRIENDLY & KNOWLEDGEABLE ABOUT THE CAR.THE DAY I TOOK THE CAR HOME, MR. GORMAN HAD EVERYTHING READY FOR ME. HE TOOK THE TIMETO SHOW ME SOME OF THE FEATURES BEFORE I LEFT & WAS VERY KIND TO GIVE ME ALL WEATHERFLOOR MATS FOR MY CAR AS A GIFT. THIS IS NOT SOMETHING I EXPECTED BUT IT WAS VERYTHOUGHTFUL WHICH SHOWS THAT HE CARES ABOUT HIS CUSTOMERS.EVERYONE LOVES THE CAR & SAID I MADE THE RIGHT DECISION. IT TOOK ME A LONG TIMETHAT DAY SO "THANK YOU" MR. GORMAN FOR YOUR PATIENCE WITH ME.

Most enjoyable and stress-free car purchase ever. The...

Most enjoyable and stress-free car purchase ever. The showroom and service areas are immaculate. The process was relaxed. I did not feel pressured. The paperwork required to purchase the vehicle was simple and straightforward and again presented in a stress-free manner.

The transaction was quick and easy.I was able to complete...

The transaction was quick and easy.I was able to complete most of the deal over the phone and Harold had all the necessary paperwork prepared and the vehicle ready to go when I arrived. I traveled from massachusetts because they had a particular vehicle in stock and was able to trade my vehicle in and leave with the new Sprinter in the same morning.The parts/service department was very helpful. I had questions about modifications I am making to the van and the answered quickly and accurately

The entire experience was well beyond my expectations....

The entire experience was well beyond my expectations. From the initial review of the basics;price,mileage,cpo overview,the experience was straight forward and no nonsense. I had researched price ranges of the used GL450 and the price of the car for the low miles and overall condition was very reasonable. The condition of the car spoke for itself with only 19k miles. Harold,the salesman was well informed in all aspects of the transaction and the car itself. Once my decision was made the transaction was quick,accurate and friendly and I drove the car home within a few hours.Michael the sales manager was visible and helpful in overseeing the transaction and very effectively positioned Inskip as a place you want to business, with a nice balance of business and non business discussion.I had to return to the dealership the next day to pick up a few things and I had a few questions on the equipment and I received immediate assistance from the sales staff and service crew in programming my Bluetooth and setting up the nav. My experience has made be a huge advocate of Inskip and the Penske presence is obvious in the overall professionalism of the buying experience. Inskip has definitely found a balance between fair pricing for a quality product and the friendliness and helpfulness of a very helpful sales team. Michael,the GM is very hands on and visible,which created an impression not found in most dealerships I have dealt with in the past. They have definitely made a very positive impression and I highly recommend them to prospective customers!

Because of the excellent service, and was treated very...

Because of the excellent service, and was treated very kindly and special.I am extremely happy with my new used 2008 Mercedes and theexcellent way they handled my purchase. The pricing was origianaly a littlehigh for my financing expectations, and the manager and I agreed on pricing and terms that were in keeping within my budget.

I have never had to work so hard to purchase a vehicle....

I have never had to work so hard to purchase a vehicle. Our sales person was professional and courteous. The finance manager was rude and arrogant. The GM was not able to follow through on promisees.They have missed delivery deadlines twice and we weren't informed of the delay until we showed for delivery. I have had to constantly follow up on there commitments to find out the ball has been dropped.The registration of a new vehicle in Ma is very difficult and time consuming.I would strongly discourage Inskip Motors. If paperwork wasn't sighed a week ago I would have gone to another dealership. ( And I still don't have my car)

While I had done extensive research on my own, through...

While I had done extensive research on my own, through the internet, friends who own Mercedes and by visiting several dealerships, I found the sales person, Derek Cimini, had the best interest for me and the dealership at Inskip Auto Center. It was located much further away from me, and so after Derek gave me the information I wanted on the car there, I thanked him and said I wasn't willing to come that far to get a car, when I could get the same car in at least three dealerships in my immediate area. He didn't push me or get frustrated, he just came back to me the next day with ways he could make it easier for me to purchase the car there, by offering to deliver the car to me. This indeed did help me, and I appreciated not only his resolution in the end but his consistent follow up through out the process. Other dealerships sales people were helpful while I was in the showroom, but none had the follow up that Derek did. Even after the purchase and delivery was concluded, he emailed me the next day to check in and see if I was enjoying the car. Being in sales myself for over 20 years, I know how important the client relationship is, and he never made me feel like it was about the sale of the car but more importantly that I was happy with the car. I still have not heard from the other sales people who did not make the sale.

We purchased our car from Inskip, in Warwick ,Rhode...

We purchased our car from Inskip, in Warwick ,Rhode Island. Harold Gorman was our sales representative. Mr Gorman was probably the BEST sales person my husband and I have ever delt with. His knowledge of Mercedes Benz was outstanding. He mad us feel welcome and like we were family. He Provided us with all of the fact of Mercedes and let us make our own decision without any sales pressure. When we pick our car up, he explaned all the options and how to use them. Although Mercedes provides you with so many options, It will take me a while to know them all! I will definately recommend any one I know looking for a new car to visit Inskip and definately see Mr. Gorman. Thank you for making purchasing a new car such a pleasent experience.Carol & William Murphy

The lease on my current vehicle was expiring so my wife...

The lease on my current vehicle was expiring so my wife and I visited Inskip late one Saturday afternoon where we met Harold Gorman. Although it was late in the day he took the time to show us several SUV's, let us test drive them for as long as we needed and compared each vehicle to the other not only as to price but also as to features and driving characteristics. When we picked up our new vehicle Mr. Gorman had the vehicle ready and again took the time to answer all of our questions. On both occasions we never felt rushed nor pressured. Needless to say we are quite happy with the purchase of our R350 and would certainly recommend Inskip and in particular Mr. Gorman.

I contacted three relatively local dealerships in search...

I contacted three relatively local dealerships in search of a 2010 MB C 63 AMG. I received a quick reply from two, one being INSKIP; I began corresponding with Derek Cimini and immediately located two vehicles equipped as I had requested. We quickly came to terms on the second choice and the vehicle was transported to the dealership. I was able to purchase the vehicle equipped with more options and priced below my expectations. And I had done my research, I knew the dealer invoice and MSRP before hand.It was a hassle free experience with no hidden costs. Derek and his co-workers responsible for my purchase were very professional and considerate of the customer. I've always dreaded having to deal with car salesmen. Most of the time they try to push their own agenda and do not listen to the needs and wants of the customer.This was not the case at INSKIP and I will be using Inskip for sales and service going forward.

I contacted Inskip when an order placed with another...

I contacted Inskip when an order placed with another dealership was delayed for two months. I was unhappy that the salesman never told me about the delay. I called Inskip and spoke to Derek Cimini. From the outset Derek Cimini was extremely helpful and professional and did an outstanding job finding another car for me and a very fair price.

While shopping the market for a GLK I stumbled upon...

While shopping the market for a GLK I stumbled upon Inskip mercedes-Benz in Warwick RI. I found the Manager of Inskip, Michael Montri, to be the most fair, honest,and pleasant person to deal with during this process. I've always dreaded buying cars so put it off as long as possible. The choice making and above all the negotiating has always been difficult. This pleasant experience has changed that, and I will be using Inskip for sales and service going forward....finally anxiety-free.

My experience with Harold Gorman and the General Mgr. Mr....

My experience with Harold Gorman and the General Mgr. Mr. Montri has been positive and I would certainly refer people to Harold b/c of his professional nature and warm demeanor. The facility is very clean and the entire staff is pleasant and customer oriented.

I was so very disappointed when I returned to Inskip to...

I was so very disappointed when I returned to Inskip to attempt to order a new vehicle. My previous experiance with my current vehicle could not have been so different. I fully expected that this experiance would be just as pleasent as the first time. Inskip is supposed to be a USAA Certified Dealer and is supposed to honor the price discounts and incentives that are exclusive to USAA customers. This was not the case at all. Right off the bat, there was a $1200 price difference from the list price that I downloaded from the Mercedes Benz website. Then when they presented me with a price for my trade-in there was a $9,000 price difference between KBB, NADA, and Edmonds. My current vehicle was purchased at Inskip, serviced at the inflated service prices at Inskip, and is in excellent condition. What was obviously going on was an attempt to deflect the "certified price" that they were supposed to honor and replace it with a price that would satisfy their obvious greed. This is "old style car sales" at it's best. I know. I used to be in the business and watched this kind of bait and switch all the time. I guess they mistook my enthusiasm about a new vehicle for stupidity. As much as I love my current Mercedes, this experiance has left me very unhappy with Inskip Motor Group. I would not return there in the future for either a purchase or maintenance services, and would not recommend them to anyone else.

My wife and I were in the market for a new car and...

My wife and I were in the market for a new car and visited many dealers around the state. We recently visited Inskip Mercedes Benz by way of reference from a friend. The staff was very friendly and extremely helpful. I will make specific mention to Jack DeFonseca, who guided us through the entire process with painless ease. After the completely satisfying experience, we drove a Mercedes Benz off the lot that very same day. I highly recommend the trip.

Both salesmen were gentlemen to negotiate with. They...

Both salesmen were gentlemen to negotiate with. They were fair and tried to do whatever would make the deal work.I have been a customer of Rick's for many years and I would follow him wherever Mercedes places him - he is just that good. I am also pleased with the service dept. They are very courteous and considerate of your time.

Everything about my experiance was outstanding. Not only...

Everything about my experiance was outstanding. Not only does Mercedes make an outstanding vehicle, but the people they employ are second to none. The process was was actually enjoyable. The salesman and the sales manager answered any questions we ahd and never seemed frustrated with me asking a million questions. When you buy an expensive vehicle you expect to be treated like a king and i was.

I usually hate the process of buying a new car. I...

I usually hate the process of buying a new car. I contacted Dan Lawler at Inskip Mercedes via email and told him what I was looking to buy and provided him with my trade details. He contacted me immediately with the exact car I was looking for, a price range for my trade that made sense and answered all my questions. I made my appt. the next day, arrived to the new car started and waiting for me to drive. I received more for my trade-in than expected and a nice discount on the car I wanted. I was at Inskip for less than two hours and drove me new Mercedes home. Completely love the no nonsense approach and the respect for my time. I highly recommend Dan and Inskip Mercedes if you are looking for a pleasant car purchase experience.

There is not enough good things to say about...

There is not enough good things to say about Inskip-Mercedes. We have purchased our vehicles from Mercedes for the last 10yrs and have never thought of going anywhere else. We are always treated with the upmost respect,service, & curtsey. When we ask for something there is never hestitation. In the last 2yrs we have bought a new C350 and used CLK320 Mercedes from Daniel Lawler at Mercedes and we are very happy with the vehicles and the price we paid. As long as Dan continues to work there we will always go to him to purchase a vehicle and send him REFERRALS. P.S. The service department is also great Manny Correia has been great to us for anything we have needed. Great Service! Great Car Washes! Great FREE Loaners!THANK YOU MERCEDES FOR MAKING US VERY HAPPY WITH OUR VEHICLES AND SERVICE!!!! I AM SURE WE SHOULD BE THERE AGAIN TO PURCHASE ANOTHER CAR :)

I purchased a used 2008 Ford Mustang Premium GT "Bullitt"...

I purchased a used 2008 Ford Mustang Premium GT "Bullitt" at a very reasonable price considering there are only 7,700 of these "Bullitt" version produced. Dan worked with me on the price without the usual back and fourth management approval process. I explained that I was very uneasy about leaving a deposit on the car due to a bad previous experience at a different dealer years ago. He was very accomodating about this. Dan allowed me to drive the car without leaving a deposit all the way back to Franklin Ma. so that I could get a inspection from my mechanic friend. This was a 90 mile round trip. Upon returning, the General Sales Manager Jon Narcessian informed me that two other perspective buyers came in to look at the car and were turned away. I thought this was awesome considering I didn't even leave a deposit. I am very happy with my purchase and since these cars are very difficult to find and future collectibles, I feel very lucky to have found one at Inskip Mercedes Benz. When the time comes to replace my everyday car, I will certainly consider Inskip.

Bought a pre-owned Mini Cooper S Convertible that Dan had...

Bought a pre-owned Mini Cooper S Convertible that Dan had listed on Ebay motors. I've always been very cynical about car salesman, and very dubious about buying a car sight-unseen. Dan went above and beyond to make me comfortable. He arranged a free full inspection check at the mini dealership next door, arranged for me to be picked up from the providence train station, expedited and paperwork and even made sure that I had a full tank of gas when I left the lot. It was a perfect transaction. Most importantly, the car is FANTASTIC!!! Love it! Well worth the trip from NYC. Thank you!

Excellent dealer to service with. Same day service, nice...

Excellent dealer to service with. Same day service, nice facility and extremely professional staff. Prices are competitive and quality of work is always top notch. Would highly recommend to anyone. I have dealt with Manny and Matt- both are extremely knowledgeable about MB.

I have been in 3 Mercedes dealerships in the last month -...

I have been in 3 Mercedes dealerships in the last month - and this one was spectacular. I am not prone to hyerbole but these guys were head and shoulders above the rest. They honored their internet prices, they honored their drive-in coupon, they honored their internet coupon, and they gave me FULL KBB for my trade-in that Then, when I inspected the car after it was cleaned up I noticed seat belt and a few minor problems - I got ZERO argument from the service department and they ordered the parts right there and will come get the vehicle and leave me a loaner car [this is an 80 mile trip each way]. Plus, ANY service or repair I need, they'll come pick up my car. NO other dealer has EVER offered this - we've both 5 vehicles from the local megacomplex dealer in Hartford CT [Porsche, Jeep [x3] and Saab] and I cant get them to drive me home, a distance o 16 miles. I 'tried' to first buy a CLK350 for my wife at a dealer in CT. They took 48 hours to return a call to answer a question. Then I made an offer, which they sais' they could not do,' with no counter. 2 weeks later, they lowered the price to below my original offer = did they call me? Nope - so I called again and it was like no one knew who I was and they refused to pay me the price they quoted my 14 days earlier for my trade - not a couple hundred but $1000less.Inskip was STRAIGHT up - honest - no hard sell.look, I do lots of negotiating as part of my job and know how to do it - you cannot do a deal if you try to make someone lose money on a deal. Used cars are simple - they buy the car wholesale, mark it up a little, and try to earn a profit maybe on the car or financing. These days everyone's internet prices is generally the price since it's designed to get you in. Also, getting KBB for your vehicle, including options and low mileage adjustment, is rare. So, I got full trade value for my trade and got $700 off their asking price - everyone is happy. People have to earn a living and if in a negotiation you come at it expecting to get the other guy to lose money you are not going a deal. Keep that in mind as you shop.

I hate car dealerships in general. Finding someone you...

I hate car dealerships in general. Finding someone you trust is difficult, and even then, you never know. I bought a new Mercedes from Inskip, and although Chris wasn't my salesperson (I think he is a manager there), he was courteous, respectful, and extremely well spoken. My wife didn't feel spoken down to (as often happens to women at a dealership), and he answered all of our questions succinctly and completely. The Inskip organization is lucky to have him, and he is one of the reasons we will continue to buy our cars there.