Mercedes-Benz of Valencia

Awesome car and experience with no pressure

I didn't feel like I was getting pressured into buying a car. My sales person answered my text messages right away.

Great service

Quick service. Friendly helpful staff. Car done before estimated time. There wasn't even a line of cars waiting for service like in every other dealer I've been to

dirty car with leaves in it.

Went to look at a preowned BMW X5 car was in rough shape and filthy inside with leaves and dirt all over the seat salesman didn't even offer to own it. Won't be coming back here.

Great service staff

Everything was good for me. It was fast and efficient. My car was ready the next day, (I brought it in at 4:30 the previous afternoon). The shuttle ride was direct to my home

great over all

excellent service great prices clean dealership outstanding costumer service very friendly did not judge by appearance car was clean at delivery very fast and efficient

Great service

I was able to get an appointment quickly, the work was completed, everyone was very friendly, the waiting room had nice goodies, my cat was returned to me emacculate.

Great service

Friendly, knowledgeable, efficient. Helped me with a loaner on short notice. I will continue going there for my service there

Great service .

Fast and friendly. They had a nice selection to choose from. They made the trade in easy. It was a bit far for me but worth it.

Great Service and clean facility

The hospitality and the care that is given every time I visit is above reproach. The staff there is professional and extremely helpful. I really enjoy every time I visit!

great se

Mr Moussa seem very honest,and helpful in the decision making. I hope the company keeps him as a sales person as he is a great asset

Great service

Great service, courteous and friendly staff. Facility is clean and inviting. Staff is knowledgeable and proud to represent the Mercedes brand.

Excellent service

Everyone is so courteous and welcoming and warm. They were there to service my car and make sure I had what I needed

Great dealership

Salesman David Cardozo was awesome Best experience buying a car very nice dealership everyone was nice great car selection can't wait to go back

Excellent Place to Buy a Quality Automoblie

The People were friendly, very helpful and always willing to go the extra mile to make things right. Proper Attitude come from the TOP.

Great service!!

Mark and his manager really worked with me, and I got a good deal.Finance dept went very smoothGreat cookies, coffee and fruit...nice touchThey filled my tankThey whole experience was pretty quick and painless

Great service and friendly staff

Ease of bring the car in at a moments notice. Friendly professional staff willing to help. Dealership is bright, clean and easy to get to

Valencia Mercedes Purchase

Overall Professional Experience at you Dealership was outstanding. My salesperson Kaz was really a pleasure to conduct business with as well.

Great Service, Friendly Staff

They provide prompt serviceThank you Jesse for taking such good care of me, and making sure that my car was repaired as quick as possible!!

Superior Service at Valencia MBenz

I was greeted promptly and efficiently by Bill, he had us in and out under 10 minutes, I was very pleased with my service visit. The car was cleaned thoroughly and the coffee bar is always a pleasure. Thank you.

Great transaction

Processing speed, pricing, and dedicated delivery personnel.Got more money on trade in than other reputable places. Discount on new vehicle was great despite the fact that they gave me a great deal on trade in... how often does this happen when trading a car in?

Great Place!

Always the best people! Expert service! Great facilities and quick turnaround. Always a pleasant experience. You won't find a better place to buy and service your Mercedes!

Customer service

Received great service and everything that was promised to me, very knowledgeable sales and finance people. Would come back again

Great service experience.

The Service Manager, Ryan is a great guy. He is very courteous and he really makes you feel you are welcome. I also saw the same gesture from all your staff.I truly got the help I want and expect. Me and my car were taken cared off properly as always. I'm really glad and very happy choosing your dealership. Thank you so much. Sam

Excellent customer service before and after buying

Our salesman, Don, was and has been extremely courteous and helpful throughout our sales experience with MBZ Valencia. We would also like to thank Ray for his assistance and after sales support for some of our concerns relating to the vehicle. Both men have been very professional and their candor is greatly appreciated.

Service

No surprises in repairs, loaner vehicle available, service agent was knowledgeable, if repairs took longer than quoted service agent gave notifications

Fantastic Dealership

The overall experience was excellent as usual. The level of professionalism from each person reflects how great Mercedes of Valencia truly is!

Great service

I had the pleasure of dealing with Ryan, i brought the car in to get serviced. After inspecting the car there were other issues, Ryan called went over pricing and I had all the work done. I liked that he had all the pricing and told me what was needed and what could wait. I decided to get all the work done cause i didn't want to be with out my car for multiple days. this process was made easy which is why i am on my 3rd car from you guys.

Thumbs up

Everything was on point. Thank you to everyone who helped make the experience and I will definitely be buying my next Mercedes there

Great service

Jesse our service rep was awesome. Helpful, knowledgeable and arranged for us to get to and from shopping while are car was serviced. Top notch.

Great Service

Service was quick, car was ready when promised. Staff was very pleasant to work with. Renovations on the offices look great.

Exceptional customer service great facility

Thomas at the service bay, always attentive service manager Jesse awesome Positive Solutions to my fix and the overall staff and loners just a great experience

Excellent service

The service advisor Matthew Geisser, is always a pleasure to work with. We are always kept updated on the status of our car when it's in the shop for maintenance.

First experience with Valencia Mercedes

Bill Park was able to get me in for an appointment on short notice and he was very professional.They were able to drop me off at my home while the my car was getting serviced

Unlimited coffee

My service advisor, Matt G. delivers a personalized customer service. He promptly calls back to make sure the job order is placed timely. There is unlimited coffee which is so welcome after a long day at work and am waiting for the car to be released.

Good customer service

The people in the service dept were very friendly & helpful.The dealership was very clean but did not have any snacks for the customers.

Great and efficient staff

The sales rep Jesse is wonderful,warm and nice,good customer service.Thumbs up. The staff in general are approachable and cool headed

Love it

I like the the service. Everybody is so friendly and helpful. Easy in and out. The new facility is very nice and clean.

Great setvice

Service was prompt and I could wait at agency until my car was ready. The rep was very helpful and kept the costPer his estimate.

Fast service

In and out in an hour. Had an appointment: serviced on time: courteous staff: clean waiting area Ann's clean bathrooms

Great Service, nice personnels

I bought the certified car, which supposed to be in perfect shape. The small battery was not functioning properly, also the tier had some defect. They replace the battery right away, but hesitant about the tire, but with the help and courtesy of service department resolved.

Great service

Respectable deal, very nice advisor, quick and great service, good repair quality, Mercedes benz of valencia is the best, i like it

Great service , courteous employees,

All the employees I had contact with were very professional polite, courteous and answered my questions. The facility was clean

Great service, went to great lengths to fix RV

Listened to my warranty issues and installed a fix. Although the work took > 10 days, MB of Valencia provided a beautiful new MB loaner.

great service!

the service consultants,and service seems to be in a timely manner, kept me informed thru the process and the call to say it's ready!

Great service

Mat the from service, was very attentive, and fast, made us feel good.the service was fast and we where very satified

Clean dacility

Knowledge and professionalism of service advisor Matt Geiser. Tool car of my car and myself. Return my calls promptly. Know and understands everything about my car.

Great experience and servicd

Great service!!! Your staff are amazing to work with. They really took the time to explain the car and financing options.

Excellent service

Matt Geisser is Excellent person and he did everything it's ned to be done Thank you so much for excellent service

Mixed experience

Dealing with William was pleasant. He appears to go above and beyond to make sure customers are satisfied. This is the only reason I gave the rating a 10.

Great service

Fast service , nice customer service , the employees were really nice and welcoming and helpful . I did not have to wait too long to get my tire fixed

Great service

Great service, Ryan got me and out within a hour... service at the coffee bar was great.. would recommend to anyone looking to purchase or need service.

Great Staff

Salesperson was very helpful and not pushy at all. He was patient and went over several financing options because of a couple hiccups on my credit report.

Great experience

Cordial, helpful, informative and complete honesty in by being transparency in all the information provided.also, they follow up with ensuring the customer is satisfied

Clean facility

Friendly salesperson No push, experienced staffsThe whole process was very pleasantDefinitely will refer friends to this dealer in the future

great service and making customer feel welcome

I keep coming back bcoz of this service person Jesse Colon. He always do his best to make me feel welcome and very accommodating. Very friendly and a nice person. I wish all people deals in customer service operate like him. He does not say it can't be done without even looking at it. This guy deserves a raise.

Excellent service

My regular contact, Ryan Helquist was always helpful and he took care of our needs (something like malfunction of my new vehicle) immediately.

Fantastic Dealership

No hassle. My sales person Mein was very helpful and professional. Also the facility had a very clean appearance and certainly exceeded my experience.

Amazing and Quick!

William was prompt with communication and didn't miss a thing with detail, it seriously took minutes to buy my new car!

Great service

I loved having a loner car and having that freedom to get my stuff done. My service adviser was Jesse was very helpful.

Great service

We bought a GLC300 from Jordan at Mercedes Benz of Valencia. From the minute we walked in the door to when we left the parking lot 1.5 hours later with our new car, the customer service and our experience was top notch. Jordan did a very good job explaining the myriad features in the car...

Mercedes of Valencia

Jesse was amazing in communication and service, everyone so polite and wanting to make you happy. This dealership rates the best I have been with in over 30 years. Car is terrific!

Awesome service awesome staff.

Matt Is the best customer service liaison I've ever worked with I would gladly recommend him and gladly come back over and over again the service is impeccable

Good place to deal with

Friendly hospitality. I feel at home there. The service department took time and patience to resolve my problem. I like dealing with them; great group

Exelent service, nice people

I loved the way my deal went, without pressure, or false promises from my salesperson claiming deals that they have no control on . salesperson was great

Great service

Matt Geisser is an excellent service advisor. Very knowledgeable and aware of customer needs and concerns. I would recommend him for all MBZ service and repair.

Great service

My Sal es rep Jordan was very professional and helped me with my new car lease. He is very knowledgeable and provided excellent service. I am very happy with my car! Thank you!!

Awesome Service in Awesome Town

Bill was very patient and kind. My husband had a lot of questions and he answered them all with a smile.

Great service, helpful personnel

Great service and clean facilities. High confidence level in Mercedes. Highly recommend Mercedes sales and service to family and friends.

Outstanding Guest Satisfaction!

Very accommodating, professional, and efficient! Very pleased with the service experience from beginning to end! Will definitely be returning in the future! Thank you Mercedes Benz of Valencia!

Good and prompt service

The "ease of service" and friendliness of all I had contact with.Wife's car was returned in very clean and washed condition. Thanks

Excellent service, very efficient, clean facility

My service advisor, Jesse Colon, was very helpful, pleasant and knowledgeable . Everyone in the facility was very friendly.My daughter was with me and she was very impressed with the professionalism of everybody .

Great facility, excellent customer service

I had to reschedule several times due to a busy schedule. MB of Valencia was very flexible and accommodating. Jesse completely understood my time constraints and was able to get me in and out in a very timely fashion. The experience was pleasant and everyone I encountered, cashier, etc. were friendly.

Excellent Service, Amazing Experience

The sales team at Valencia Mercedes Benz went above and beyond to make my car buying experience effortless and truly enjoyable. David worked amazingly hard to find me exactly what I was looking for. Best car buying experience from beginning to end. Driving my dream car.

Great service

My service adviser was really nice they had refreshments and it was labor day weekend so they barbecued for lunch so that was a added bonus .the service was excellent. They said it would be two hours and it was actually sooner they washed my car and my adviser went over with me any recommendations for my vehicle so I appreciate that great job Jesse !

Repair Dept

Jesse Colton is such a delight to work with. He is truly a customer-oriented service advisor. He goes of his way to please the customer.

Great service and friendly staff

Able to accommodate Saturday service and provide a loaner car. Flexible when I had to make a last minute change.

Excellent Service

My service advisor Bill was on point. He made sure that my tire repair service was done the same day, as he did, instead of the projected 2-3 day wait because of the unavailabilty of the tire size in their inventory.

excellent service

Jessie was the epitome of customer service. He was attentive, caring, and knowledgeable about everything. He made our experience accessional and he is the reason I continue to bring my wife's vehicle to MBZ Valencia

Sales and facility

Very quick sales person. Go back to me fast. He was easy to work with and made me feel like he cared about me buying car!

Service Experience

Matt is the best. Honest, diligent and always does what he promises. The process is always so easy and simple.

Great service

Very attentative to my needs, made the process very smooth and simple. I needed to get to work on time and Jordan the sales associate made sure I did. He had my car detailed which I thought was very nice and even put gas in my car. Amazing derive! Would definitely recommend Mercedes of Valencia

Fast drop off

Don't want to write a short story. Now I am a little upset that I am wasting time write. There should be no limit!

Internet fleet manager is the way to go!!

Everything was completed and negotiation via email. No time was wasted. Best deal and awesome customer service. Extremely clean environment. They got me in and out very fast. They even deliver the car to you wherever you live! Every time I drive my new baby I can't stop smiling.

Mercedes Quality that shows!

Hanibal did an excellent job at informing us of everything about the car, and taking care of our needs. He ensured we had every concern satisfied before moving forward and was incredibly patient during our questioning. Our new CLA 250 is amazing and cant wait to come back and buy another. We will definitely come back here again! Excellent Job Hanibal!

There when I needed them the most!

So here's the nightmare scenario: My family and I are returning from our camping trip in Eastern Sierras when my 2011 Sprinter Camper conversion suddenly stops accelerating, limiting the engine to 2000 rpm as we drive southbound on the Grapevine. It's middle of the day with 100 degree temperatures as we slowly exit off on the Magic Mtn Parkway exit. I restarted the van which, oddly enough, restored acceleration and power, but a new problem arose once we realized the check engine light was now on. With another 200 miles to home in North San Diego County, we prudently decided to drive to Mercedes of Valencia to see if they could help. Fortunately for us, the dealership had only 2 months prior installed a Sprinter service team. The service desk immediately directed me to Jazmin Quintero the Commercial Vehicle Service Advisor who, with immediate and complete appreciation of our situation, got the van into service bay for inspection. To make a long story short, the issue involved a series of faulty sensors that needed replacing. While it would take a several days to get parts in house and installed, Jazmin provided us a loaner vehicle and consistently updated us as to the vehicle's status. In addition, I owe a significant debt of gratitude to Tony Rhoads (Shop Foreman) and his team for the repairs and subsequent delivery of my van. Having dealt with so many dealer service centers, I know how fortunate we were to work with such a professional and caring team. Thank you!!!!

Great car buying experience

Good communication both in person and via email, replies were prompt. The pricing was fair with essentially no hassle negotiation. Dealer was up front on all details.

Great service and help with warranty coverage!

Jeremy and the free coffee and loads of magazines and tv. I had a simple B service, but they caught things my EasyCare policy would cover and got it done before it expired in two weeks.

Great dealership

They will stop at nothing to put you in the car you want great place to buy a car deal with Hannibal he's great And Reliable

My GL450 manufacture repair

Fast in and out with the service technician writer Jesse. The complimentary loaner car was fast and easy as well the whole process to drop off and pick up combined was only 20 minutes total for both drop off and pick up

Well taken care of

Jesse's customer service and efficiency, coffee and cookie bar, minimal wait time, clean car and hopefully a good "A" service on our car.

Great customer service

Jesse Colon was very helpful. I was in a bind when I arrived with a dead battery, but no one in the Antelope Valley wanted to replace it and there's no dealer. When I called he told me to bring in the car. The service was quick and efficient and I truly appreciate it.

Maintenance service

All the Staff are always friendly and very helpful. It is always a great experience whenever I take my car there for maintenance or anything else.

EXCELLENT CUSTOMER SERVICE

Starting with my advisor, Matt G, he is by far the best, and the entire staff are excellent. Each time I have been there, they continue to show their commitment to customer service and satisfaction.

Pleasant car buying experience

The sales staff were welcoming and knowledgeable. The car buying experience was quicker and more pleasant than past experiences at other dealers.

Courteous Staff

Courteous staff. Armin (sp) may sales rep was wonderful. Great facility. Lots of inventory. Nice area to sit and wait. Great cookes and coffee.

had a great experience

they were very frindly and nice people, specially my selsman Jordan was very helpful, he answered all my questions, thank you soo much for having an employe like him, he deserves a 100 stars not only 5 or 10!!!

Excellent Service

Mercedes in Valencia had exactly the car we wanted. They made the experience quick. The sales person and the credit manager were very nice and professional.

Great service, clean facilities.

Not too much paperwork, pleasant people to deal with, free water and cookies, got the job done, car washed, pleasant waiting area, got a loaner and finished 3 days sooner than expected.

One Great Dealership

Very Effient, no wasting time, Jesse is a very knowledgable, capable and friendly representative. I've dealt with other Mercedes Service departments that lacked the qualities of the Valencia facility. It's a pleasure dealing with this organization.

Great service and clean facility easy quick in and

First time since the remodel clean facility easy in and out great service rep and fast service when work was complete

Great Service!

Personnel was prompt, personal, professional. When I drove into the service bay, my issue was immediately addressed and followed through to a solution.

Buying Experience

Everyone was friendly, professional, courteous, and patient. I also, appreciated, Kyle for explaining the various systems inside the car and how they work.

Great service

I had an amazing experience at Mercedes Benz at Valencia. William Moussa is the greatest. He's patient, caring, and worked hard to make us feel comfortable and also to accommodate us. He took his time to show us different cars and colors. Overall, William was very helpful.

GREAT CUSTOMER SERVICE

Mr. Mienman took the time to orient us the entire features of the vehicle; the best service we had from a car salesman during the past 25 years. He went above and beyond of what is required of him. Outstanding job ! Thank you very much.

Absolutely phenomenal! From purchase to service!

Always an absolute pleasure! Entire staff is incredibly friendly, helpful & knowledgeable. They will do anything to ensure your complete satisfaction!In particular, Bill Parks, is phenominal! Never a question he can't answer, always makes sure everything is 100% before you drive off after service. Very, very professional, great personable service, always seems happy to see you! It always feels more like I'm coming in to visit a friend, rather than dropping off my car for service. Always remembers every detail of both of my vehicles & is always prepared when I arrive. I have owned everything from Lexus's,BMW's to chevy's. I have never experienced a better service department & certainly never ever had a service advisor as outstanding as Bill. It is always an absolute pleasure to visit with Bill. My Mercedes's are by far the best automobiles I've ever driven & owned,, but the quality of service I receive each & every time from Bill, has made me a loyal, lifetime Mercedes of Valencia customer.! Bill is an incredible representation of what customer service should be all about! Bill really cares about his job, his customers & takes pride in being the best at what he does, & he definitely is.

Took old car in bought newCar

Bill in service is always great and Ammar was a fantastic sales associate also love the cookies and coffee bar LOL

Great Service Department

Jessie in the service department provided a excellent customer experience. The cashier as well as the service technician also provided good customer service I will definitely return for my next Service visit

New Car purchase

Tony Lazarra was incredible in every ability to display awesome customer service, they are lucky to have him! Above & beyond!!!

helpful and courteous

the writer was always on top of the issues. and your entire staff is very courteous and helpful, from the greeters to the writer, everyone

An Absolute Pleasure!!!

The entire experience was great! From our Sales guy, to the Financing guy, to the Delivery guy. Everything was not the "usual dealership" experience.

Great service

Danny was awesome. A true partner through the entire process. He was extremely knowledgeable and willingly shared info both good and bad, likes/dislikes.

Best Experience to Date in buying a Mercedes

Will was professional all the way through. Best experience in buying a car to date. I was in the auto business for 15 years so I have extremely high expectations that were all met.

Excellent service.

Very nice and proffesional. Very nice and friendly staff. Did not waist too much of our time. Excellent service. Wii recommend friends and family.

Great MB dealer

Positive experience at this Mercedes Benz dealer. Salesperson was friendly, not pushy. Would recommend highly, bought a car and will return for service.

Great service

They were so friendly and they explained very well about the car. So that is why I bought this car.

Great servoce, unbeatable deals.

I liked the sales team. They did not play games and offered me a good deal. The whole experience was a pleasant one.

First In Class

I chose Mercedes-Benz of Valencia because the overall customer service experience was first in class. Not once did I feel like I was being pushed or sold. Customer satisfaction felt genuine. I left feeling a part of the team.

Wonderful people-Daniel made it painless!

People were very friendly-not pushy at all. Great coffee bar! Daniel really made it a pleasant experience! Would be happy to purchase a car here anytime!

Greatest dealership

Everyone at this dealership was so friendly, kind and knowledgable. I felt very welcomed and taken care of by this dealership and knew I was in good hands the minute I arrived.

Great Service

Previously coming from Toyota and Hyundai. This was beyond just an experience it was life changing. It was made easy by the sales associate William Moussa that went above and beyond to make sure everything was perfect. He explained in detail what my payments would look like, chose the perfect vehicle to my liking, and had on time arrival. I plan on being with Mercedes for a long time to come because of this experience. -Thank You

Great service

Excellent customer service. Finishing touches of either frequent call backs, status of vehicle and washing are all services that I appreciate and one of the reasons we bought the car

A service on our E250

Very nice experience, dealership provided a loaner vehicle, so our day was not wasted sitting in a waiting room. Although the service was delayed by unforseen issues, our service representative kept me updated on our vehicles progress throughout the day.

Great customer service

I am always treated with professionalism every time I visit Mercedes Benz of Valencia. Salesperson, William Moussa is the greatest. This is my second car I purchased from William. I will purchase from this dealership again.

Excellent experience getting my new E300W

Your sales associate Eduardo Pinto is courteous, knowledgeable and ready to answer any of our concerns. He made us feel welcome and valued as customers. Besides the new showroom is clean, spacious and perfect for looking the models you have on display.

Professional Sales Rep and Beautiful Showroom

Professional, Fun, Fast, Easy, Smooth, Refreshing, Beautiful showroom, and everyone was so nice. David Cardoza, our sales rep, is FANTASTIC!!!

excellent place to purchase a Mercedes !!!!!!!!!!!

Clean facilities, friendly people, and relaxed environment. Excellent place to purchase a Mercedes !!!!!!!!!!! Bought the new c300 coupe 2017!!!!

Great all around help

I loved our sales representative Jordan for helping us get the car in such little time and we couldn't be more happier

Best experience

Daniel medina is the best. I used to buy/lease my cars at Keyes but, I am just tired of the pressure sell and the rudeness of that place. Daniel is patient, knows the product front to back, and made me feel like I was talking to a friend I have known for years as opposed to a car dealership representative. I felt as of I was the most important deal that was happening at that time. Weird to say, but I actually had fun leasing a car.

Outstanding customer experience

Jordan was very helpful and attentive to what I was looking for and meeting my needs. This was the best experience I have ever had with a dealership and salesman

Great customer service

Daniel was fantastic! He really took care of me, helped me out with pricing and found me the perfect car.

Great experience

Easy , simple experience.Btw, I was expecting g a shuttle ride to my office and Bill said lets get you a loaner. Awesome!

Good, clean place but expensive

I liked the salesman, David Cardoza as he was extremely helpful about getting me into a new car. I know he had to go through hoops to make that happen. But I am now in my 3rd Mercedes and still love it!!!

Mercedes Valencia ca

Tim was both friendly and helpful. I had a budget and he was extremely helpful in keeping me within that limit!

Great dealership! Great people!

William Moussa was knowledgeable, courteous and helpful. He found the SL 400 I wanted and had it ready for delivery the next day.

Buying a car at Mercedes-Benz of Valencia

Jason The GM was great and had Hannibal Alexsandros help us through the process of finding the right car for us. Both very willing to help and very professional throughout. Everyone we encountered was friendly. We lived the no pressure attitude.

Daniel Medina is great

Daniel Medina made the experience easy. He had the car pulled up for me, all the numbers were exactly as discussed, and the entire transaction took less than an hour. Best experience.

Outstanding Service

I found Jesse to be an excellent service rep: affable, knowledgeable and intensely concerned with my experience. In my opinion, he is a tremendous asset to your organization.

Extremely Pleased

William Moussa, our salesperson was extremely helpful and professional. We never felt bombarded or overwhelmed which has been our car-buying experience in the past.

Great experience

Daniel Medina made the experience great. The whole experience went smooth and seemless. Daniel really knows his product and is very patient and takes time to explain everything to us.

Good buying experience!

Daniel was awesome, No bait and switch he was very up front about pricing. Kyle was also great in showing us how the use the vehicle. Finance guy could use an adjustment, But other than that Good buying experience.

MB of Valencia AWESOME

AWESOME...Love the car..and the paper work/computer table at the end, was amazing..It took 5 minutes ..I have bought alot of cars never has it been so easy

AAAA+++++

Mark Perlman, the sales consultant, was very knowledgeable, helpful, and overall outstanding. The dealership was clean and the financing process quick and painless.

Great service

Excellent customer service and the they did an excellent job of looking after my needs when I brought my vehicle in for service.

Great service!

My advisor Ryan has always been professional and friendly. I can always count on him to make sure I'm taken care of. Thanks Ryan as always!!!!

Roadside assistance

When I called for roadside assistance, their answers were prompt and explained exactly what they could do to assist me. They came out to assist on time regarding their eta and was professional to detail. The tech that helped me truly embodies the words, 'Mercedes-Benz'.

Ryan's Your Service Professional at Valencia

Ryan was extremely helpful and professional. Ryan makes it a common practice to make me feel welcome, in addition to making sure that I'm well informed about what my vehicle needs done. In the past, I was afraid of being taken avantage of by service reps, but that has never been the case dealing with Ryan. He is definitely an asset to the Valencia dealership.

First Service

Jesse Colon is very efficient, professional and friendly. Giving him the car I felt very safe that the repairs would be taken care of. I like that local is near by.

Beautiful facility, wonderful sales team

Don Lavigne in sales was extremely nice and patient with my situation and went above and beyond to help me out.

Overall

The way we were treated from the moment we walked. Jose Valdivia was an amazing sales person. He was knowledgeable, friendly and caring. I would recommend him to any friend or family member looking for a Mercedes.

Very professional, fast & friendly!

Fast and friendly. I was in and out in no time at all. I was told my car would be ready by 1:00 pm. I was out of the dealership by 1:09.

Great service

The place looks bigger than the last time I was there. The complementary food was great and the service wonderful.

Superb, as expected.

I enjoyed the use of the loaner vehicle and must admit that I found the dealership clean and purposeful; I enjoyed the courtesy and professionalism provided.

You wont beat the down to earth staff

Your dealership was super easy to work with ,we were so happy with the whole process not to mention the wild car we bought .

Service great. Commercial vehicle mgmt. not good.

Regarding the service department:Jazmine, the service manager, took very good care of me and my Sprinter. She is very professional and knowledgeable. Pete was very helpful and kind as well as the service manager who took interest in me and my Sprinter with great concern. Service department gets the 5 stars.Regarding the appraisal of my Sprinter by Gabriel:Gabriel did not call me with the valued amount and I only got an answer out of him by requesting that Jazmine call him to meet with me when I picked up my car from service. It was a very low offer and not getting the attention of a phone call made it worse. Furthermore, during the inspection by the wholesale department my cabinetry got damaged and I am now left with an obstruction during driving until I can get it fixed by my handyman or by your service department if my handyman can not fix it.Appraisal department for buying cars at wholesale gets 0 stars.

Car purchase

Nice place. Hanibal Alexsandros was a pleasure to work with during our sales transaction. Amar explained the tech functions on the vehicle very patiently. Ray walked us through all the paper details and answered all our questions.

Great service

I came in last min with a nail in my rear tires and turned out I needed 2 rear tires replaced so Ryan was able to get someone to handle this situation last min and had a tech and car wash done very quickly.

Great service, friendly employee

We came all the way from central valley to your dealer. it was worth it. Your sales man was really nice ,friendly and helpful. He made us feel so comfortabel and went above and beyond his duty.We got the best deal .

Grate service

It was very nice service to be there and I will look forward to be there again in the future

Awesome and a hassle free service department.

Awesome service! Mr. Jessie Colon from the service Dept. helped me out with both of our cars to get serviced. Very pleasant and hassle free experience. I would recommend Valencia Mercedes Benz to my friends.

Great Job

Jesse was the best Service Advisor I have ever had the pleasure of dealing with. I will deal with him ONLY from now on. Made me feel important but better yet; his communications are flawless and timely.

very impressive show facility

very honest, and professional sales associate. This was my second purchase with him, and on both occasions he exceeded my expectations.

Exceptional service, very professional

Jordan Ibrahim was absolutely the best car salesperson I have ever dealt with. Highly responsive, professional and just a great personality. I will definitely come back to Mercedes Valencia in the future.

S550 - Service

The staff is always friendly and willing to make my experience the very best. We recently moved from Seattle where we were service at Bellevue, WA for our vehicles but I must say, Valencia takes it to another level...

Great car buying experience

Jerry was great he worked out all the details because we traveled from a far distance. My boyfriend loves his Mercedes. Jerry is the best!

Best ca purchase experience ever!

I was sent to Tony Lazzara on a referral and I am absolutely pleased! He took his time with me while showing me multiple vehicles without any pressure, allowing me to make a stress free decision on my purchase. He found the perfect car for me and I drove home that evening in my new MBZ. The most positive new vehicle experience I've ever had and I will not hesitate to refer him to others! Thank you Tony and MBZ of VALENCIA!!!

Exceptional!

Jesse was really friendly and responsive to my needs. He was great at communicating at all times what we needed to do and how much out of pocket to expect. He was fast at expediting a loaner and treated me like a VIP customer at all times.

Great Experience

My sales person Mein Apuya was very knowledgeable and patient. He spent a lot of time to get me the car that I wanted at a price I could afford.

Excellent service in very short notice

We were on our trip to Mammoth and suddenly found an oil low message on our way and needed to get emergency help to see what the issue was. I called the closest MB dealership and Jesse Colon helped us out. He offered to check out our vehicle when it was very close to closing time, noticed that there was an oil leak and gave us a comparable loaner in short notice even with the service computers acting slow etc. He made our trip happen and we are very grateful and were very pleased with his responsiveness and service. He promptly got back to us on the issues that needed fixing and made sure to inform us when everything was fixed.

Always prompt, great c./ service,never a hazel

Promptness, Courtesy. All personnel with the USA culture and language. Always offering either a ride or a loaner, clean and neat place.

Great Service

Ryan always does a great job, i really like the service team and will always bring my car there as long as Ryan, Matt and jasmine are there to take care of me.

Great Experience!!!

My sales person, William, made the car buying process swift and easy. All my questions were answered and all requests were met and exceeded.

Great Service!

Jessie was an awesome adviser. You can tell when someone is truly excited about what they do and it comes through when working with him.

Mercedes Benz of Valencia Excellent Service!

Bill Parks from the service department was very professional and great to work with. The entire team at Mercedes Benz of Valencia truly care about their customers.

Professional and knowledgeable staff

The showroom, waiting room and facilities. The sales person was professional and knowledgeable concerning the car. The sales manager was polite and willing to do what it took to complete the sale

Awesome Facilities and service

Service was quick and very efficient. Good prices and I loved the carwash after the car has been fixed. My car looked better than new.

Great Job Well Done

Matt was great, loved the text messaging. The service was done INA short time and I got a car wash to boot...

Great service

My service rep was Jesus Colon. He was professional and did a great job keeping me up to date on the progress of my car.

First Class Service

Very good personal service. Jordan walked us through the steps in detail and made the experience easy and pleasant. Would recommend this dealership to anyone!

Great experience, no pressure.

Atmosphere was great. No pressure environment, friendly staff. We decided on a purchase during our visit and couldn't be happier. Mark Pearlman was exceptionally helpful in showing us vehicles that were available and got us through the purchase process without any problems. He is a very good representative for Mercedes of Valencia.

Valencia Mercedes - amazing to work with!

Our sales associate listened to exactly what I wanted and was able to track down the car and get it to Valencia Mercedes to make a sale.

Pleasure doing business

This transaction was seamless and truly the best I've ever experienced. My salesperson was a true professional and met all of my expectations and them some!

Best Mercedes Dealer

Mein made the leasing process very easy. He was very honest with me and made what is normally an unenjoyable process, enjoyable.

I love my new C300

My salesman, David Cardoza, was patient and listened to exactly what I wanted. He got me the exact car I asked for at the price I needed. He was amazing and as long as I buy Mercedes, he's my guy!

Service

From being accommodated for a same day service "B" appointment (super awesome) to being greeting very warmly and given a loaner car - it was perfect

Quality service, beautiful facility.