Mercedes-Benz of Tucson

Great Dealership

This is our 6th car from Mercedes in Tuscon. They go out of the way to make things happen and make the car buying/leasing experience absolutely painless. We love dealing with Jason and Gregory. The service department is top notch.

Great Dealership and Sales Associates

Sales team went above and beyond for me to make the deal happen. They were patient andexplained everything. I would recommend this dealership to anyone in the market for a Mercedes.

Outstanding service

my rep Steve was outstanding in taking care of getting my service done even though I was from out of town and didn't have an appointment. great job.

New GLE 400

Excellent experience. Just took delivery of a new GLE 400. Alan Pollack, our sales representative did a great job! One of the easiest auto purchases we have had.

Best service!

I do not know why people go anywhere else. Mark, Evan, Brandon, Steve Lopez technician, Best service experience. Right parts right service for your vehicle. Thank you everyone, Thomas Dwyer

Bought A Certfied Used SUV

Professional, pleasant staff. I told them I didn't want to negotiate over: asking price, trade in value, nitrogen in the tires, staff trips to the the DMV, admin fees, cost of the bottle of water drank... I said "let's just discuss a single price that I pay for driving out of the dealership with the car with a three year warranty." And that is what they did. During the negotiation there were a I few standard feints by them explaining how "remarkable" the new car was and some somewhat disparaging comments about my trade in -- but otherwise a good discussion. We quickly reached a reasonable range. And when I mentioned my willingness drive up to Phoenix to check out their competitors inventory, they made the final adjustment to the price and I happily signed a check.I was pleased with the price, pleased with the car and pleased with the entire process.

Unexpected air con work

AC unit in my 240 stopped working on Saturday, called Rich Van Sickle on Monday dropped the vehicle off on Wednesday. Rich kept me advised of status and the repairs were completed ahead of schedule and below the estimate. I have no complaints and will continue to bring the car to MB of Tucson for repairs and maintenance.

Outstanding service

I brought my Mercedes in for warranty Mark made sure all was in place to correct theproblems. Mark has been my service advisors since 2008 always excellent service. His knowledge of the product is also excellent ensureing that I get what I need. Absolutely outstanding / excellent service.I would highly recommend servicing my friends Mercedes and using Mark as a Service Coordinator

Fantastic Service!!

Mark Schofield is a fantastic service advisor and went way above and beyond in helping me out. It was late in the day and I got a call from my wife about a flat tire. I called Mark to get advice and guidance for roadside assistance. Since I did not have a spare, they recommended I actually take it to the dealer. I called back and talked to Mark and he agreed to wait for me so he could take a look. He not only waited himself, but also asked a technician to stay around in case he had a replacement tire available. Unfortunately he did not, but then he went the extra step and got me set up with a loaner car to last through the night and next day. Mark showed excellent customer service by simply helping me out with repairing a flat tire. He then went WAY above and beyond by taking care of every single issue this whole ordeal caused. To top it off, this was my first time in for any service at all! Mark took perfect care of me the whole time, just like I was an old friend. He had me back up and running within the time frame he estimated. You cannot go wrong by asking Mark to take care of you and I cannot thank him enough!!

B1 Service Thank you Rich for the great service.

I have dealt with this dealership several times over the last 5 years and with two different Mercedes vehicles. I have had good experiences each time.

Service for e-320 & suv ML

I had two vehicles serviced; E-320 (100,000 miles) & SUV ML (40,000). Both were done same day and got a loner for the day. Great service on each.

Quick Quality Repair

I had an issue with the steering wheel not adjusting up or down. Rich explained what he thought the problem might be, and he was right. An hour later I was on my way, a satisfied customer. The work was covered by the vehicle warranty.

Great people! Great Service

Have been using Mercedes-Benz of Tucson for services for the past 5 years. Rich is always great and the service is wonderful. Would not use anyone else.

Wonderful service experience.

Had a problem covered by warranty and they did a fabulous job repairing the car. Mark Schofield kept us informed, provided loaner car, and was a joy to work with. Would recommend them. Dave Griebel

Best Service Ever! Love these Guys!

I am a long standing customer of Mercedes-Benz of Tucson with 2 Mercedes in my garage... I needed a quick service immediately following a long holiday road trip and took it in without a call or an appointment. My normal Service POC, Steve Shumaker was on vacation so I was a bit concerned that I might not get the great customer service I usually get. Allen Pollack (Sales) and Mark Schofield (Service) really took care of me! In fact I was so impressed with the way I was treated that I'm going back this afternoon to look a another new car. This is the way customer service is supposed to be!!! FIVE STARS OVERALL!!!

Jason Gates

Jason is of a dying breed. He is always a man of his word and has the best customer service in the industry. He makes every purchase a positive event and truly cares about your individual needs long past the sale. I would be hard pressed to purchase from anyone else.

Always superior service

A marvelous dealership where the customer is treated royally. MB Tucson offers about as hassle-free an experience as you can get in a city populated largely by idiots, run by imbeciles, and governed by morons.

Exceptional service a customer service

I have been driving Mercedes for over 30 years. Mercedes of Tucson is superior in all aspects to all other service departments that I have used.

Excellent service

Great service I was here for my tire change as it has some bubbles and I didn't have road hazard warranty but the service manager said he will do it one time which was awesome

3rd car from this team

This my third new E Class in the last 5 years. I've dealt with this team of professionals each time and have been more than satisfied each time,

So Happy with my Purchase, EXCELENT service!!!

it was totally worth the trip to Tucson!! The costumer service is brilliant, I honestly can't say enough about Max Corella He was great and he listen of what i want and he pleased me!!! i got my new C300 and i love it! i had a wonderful experience and imlooking forward to the future with them!!! Thank you so much!

Service

Brought my vehicle in for repairs on 11Nov15 (Veterans Day). Awesome service by Mr Shumaker and VanSickle, and couldn't ask any more. They went up and beyond what I expected and did a great job of getting my vehicle repaired and returned to me in an expedited matter. Mr. Shumaker was who I first talked to problems with my vehicle and Mr VanSickle is the one I picked my vehicle up from. All of the repairs were covered by the extended warranty and I can't thank them enough. Great job guys, truthly professional people and organization. Rene Vasquez

Exceedingly above expectations

The travel to this dealership to purchase our new vehicle was well worth the trip. We were pleasantly satisfied with each employee we encountered. The dealership exceeded our expectations of buying a new car. Jesse was very informative and patient; he even answered my questions when he was not at work. He mentioned, "welcome to the family" when we purchased the car; I definitely felt the kinship. Greg was very pleasant and hospitable. Lisa was very informative and thorough in providing essential information about the car; the emailed videos were a great touch. Oh and the car, it is spectacular. It drives amazingly, and has features essential for any trip. This Mercedes is a CAR; I question what have I been driving for decades.

Great Experience

I had my E500 in for an oil change and ended up needing a gas tank, for most that would sound like a bad day but not really. The warranty was extended to 15 years so it's covered and they have me in a loaner at no cost. Having had the car for 9 years I am always amazed at the quality of service I have received nationwide. I just relocated to Tucson, they don't know me there however, they have treated me as a valued guest and gone above and beyond. The gas tank took 6 weeks to receive from Germany and I was updated regularly on the progress and provided the loaner the entire time. When I got my car back there was a minor issue with the ashtray door sticking, not sure how it even happened, they repaired it no charge and without making me feel uncomfortable for having brought it to their attention.I am a loyal Mercedes fan not only because of the quality of the product they provide but also because of the culture of customer service that they have created. This holds true here in Tucson with Rich, Jill, James and the many others I have had contact with at the dealership, they strive to exceed rather than meet a customer's needs, Thank you!

Great Service

I had my E500 in for an oil change and ended up needing a gas tank, for most that would sound like a bad day but not really. The warranty was extended to 15 years so it's covered and they have me in a loaner at no cost. Having had the car for 9 years I am always amazed at the quality of service I have received nationwide. I just relocated to Tucson, they don't know me there however, they have treated me as a valued guest and gone above and beyond. The gas tank took 6 weeks to receive from Germany and I was updated regularly on the progress and provided the loaner the entire time. When I got my car back there was a minor issue with the ashtray door sticking, not sure how it even happened, they repaired it no charge and without making me feel uncomfortable for having brought it to their attention. I am a loyal Mercedes fan not only because of the quality of the product they provide but also because of the culture of customer service that they have created. This holds true here in Tucson with Rich, Jill, James and the many others I have had contact with at the dealership, they strive to exceed rather than meet a customer's needs, Thank you!

My experience

I am the proud owner of a new E Class. This is my fifth Mercedes. My experience at Mercedes Benz of Tucson was nothing short of phenomenal. The people at this dealership really take pride in what they do. It shows.

Great personal attention for knowledegable Mercedes owners

I am amazed the difference between customer treatment at different MB dealerships. You can throw all the lattes and Danishes at me you want but as a MB owner, I assumed the first priority would be excellent customer attention -not so. However, Rich Van Sickle at MB of Tucson provided just that kind of personal attention. Rich returned all my calls promptly and made sure that all my technical questions were answered. His follow-up is great-something we always hope is compatible with the high-end product we're bringing in for service. Thanks Rich - I'll gladly drive 3-1/2 hours to do business with someone who's professional and attentive!

Very professional

Jason worked with me to purchase a new GLA and he made it an excellent experience. He was informative, caring and very professional. I recommend him to anyone interested in purchasing a new car. He is an asset to this Mercedes Dealership.Max and Jesse made this an excellent car buying experience as well. They have a great rapport with customers which puts people at ease when purchasing a vehicle. I recommend them wholeheartedly!

Service

We are first-time M-B owners and this was our second visit to M-B of Tucson. And just like our previous visit, the customer care, support, and service were nothing less than OUTSTANDING! Steve Shumaker, Service Advisor, was prompt, courteous, and professional. His down-to-earth personality is a very welcome and refreshing trait that my wife and I do not usually experience when dealing with other high-end establishments. Steve not only hears what our concerns are, but actively listens (pays attention) and as a result resolved our concerns in an expeditious manner to our utmost satisfaction. Thank you for going above and beyond and making our visit a pleasurable one.

Excellent Buying Experience

Adrian was wonderful in guiding us through the purchase process. Very knowledgeable of his product and made us feel most welcome as prospective buyers and then very valued as new car owners. You and't miss with Adrian.

Excellent advice on prepurchase private-sale inspection

Accurate tech inspection of a possible private purchase revealed deferred maintenance equal to 25% of sellers price. Service manager provided superb advice. Expert resource. This dealer provided service well beyond expectation at a very reasonable price.

Mercedes Family Dealer

I have used Mercedes Benz of tucson since 2006 when I came to town with my 2002 S55 AMG. I have had the Team service (4) MBs I have owned. I purchased a car from them in 2014 which is a CL63 AMG. Exceptional Leadership and Service environment.

Great buying experience!

Just purchased a car from Mercedes of Tucson and it was such a different car buying experience from previous purchases. Pleasant sales people, not pushy, honest and helpful, fair prices on the purchase and the trade-in appraisal. Everyone was so nice to work with! What a great team!

Great dealership, make you feel comfortable and relaxed.

I recently purchased a new Mercedes Benz from MB of Tucson and they made the buying experience really pleasurable. The sales person (Allen Pollack) was extremely knowledgeable about the product and had a relaxed, no pressure sales style. Allen worked hard to craft a competitive deal, and made me feel great about my vehicle selection. If you are looking for a new Mercedes Benz and you appreciate excellent customer service ask for Allen Pollack. Im sure you will enjoy your buying experience as much as I did.

Excellent Customer Service!!

The customer service at MB-Tucson was one of the best I have experienced. Max, who worked with me is an amazing guy. Helped me get all the information I needed and arranged to experience the car before I decided. The experience was different from normal stores in the sense the people at MB-Tucson were there to help me get what I want instead of getting the sale. Max and Greg helped me get what I want and gave good advice too. It was great talking to Brian, the manager whom I met the first day I visited the showroom too.Even if I move, I would rather get my next car from here, because the people here are really great.

Very comfortable professionalism

Very good experience at MB of Tucson. Greg Welch was the point man in helping me find my dream SUV and took care of my husband and I through the process. Thank you, Greg! Greg Hart (finance) was so kind in tailoring our financing to exactly what we needed/wanted. Lastly, our concierge, Kristin Jones was awesome in showing us how to enjoy every thing our SUV offers - which is jaw dropping. I have never felt welcome in an auto dealership before but this team really did make us feel like we had just joined a very nice club (which I guess we have). These people are passionate about cars and are die-hard Maercedes-Benz affectionados. I love my GLK350 and actually look forward to going back there for maintenance!

Purchasing a hard to find GLK

I just moved to Tucson from NY, where there were 6 dealers within 25 miles of my house (Mercedes of Tucson is about 35 miles from my new home in Saddlebrooke). Since they don't have local competition I was a bit worried about what to expect. I was very pleasantly surprised. They were competitive and my salesperson Natasha was knowledgeable. She was not only well informed about the vehicle we wanted but the history of Mercedes Benz. The equipment we wanted on the GLK was hard to find (my NY dealers weren't able to) but she did and ordered it for us based on phone calls from NY before she met me or got a deposit. The rest of the staff was also very helpful. Kristen who delivered the car spent over an hour going over the fine points of the the vehicle and Greg Hart was a pleasure to work with, which I don't usually say about the finance guy. We love Mercedes automobiles and hope this will be the beginning of a long term relate ship.

Driving a fabulous convertiable 2015 E 550

Jason Gates, Sales Manager and Eddie Martinez, Floor Manager, provided concierge service from securing my new car, to getting the lease, to answering all my questions promptly and professionally. Considering I live in Scottsdale and no one would assist me up here I was pleasantly surprised to find such a professional team of people, which also included the internet sales manager Bruce Canterberry in Tucson to answer all my questions making me feel appreciated as a customer of theirs. I will be their client for life in all my cars in the future and will refer them to all my friends and work associates when securing a new or used car. I am in real estate and delighted to have my new car which was delivered to my door.Respectfully submittedSherrie Bellamy, CLMS,GRIServing all your real estate needs

Service above and beyond ...

Something special happened this past Monday. I own a 2007 RED Mercedes SL-550. My dream car. I named her Ruby Red and I really take care of her. Last week I realized that my retractable hard top would not retract. "Ruby Red" couldn't "let her hair down". I called Chapman Mercedes on Saturday and they promptly scheduled me in for service first thing Monday morning. I arrived and the car was in a service bay before I could brew my coffee. I noticed through the observation windows into the shop that the tech working on the car was the same one who worked on my service the previous week. In a short time, the auto top was working, the car was washed and ready to go. I took the time to introduce myself to the tech and thank him for who he was. 30 minutes later, at a local Starbucks, I decided to "let Ruby Red's" hair down and the retractable top stopped and jammed half-way down. No up, no down. I quickly called my Service Advisor and he quickly got Aaron on the phone. Aaron asked several questions of me and Evan dispatched Aaron to the rescue. 40 minutes later, Ruby Red was on her way home ... fixed good as new. What was special was Aaron and how he handled the delicate situation. I am retired from management with a major airline. If Aaron was not so happy with his job and highly skilled in his trade, I would have persuaded him to shift careers ON THE SPOT. I hope Chapman realizes what a total positive asset that they have hidden in their "back room". This man is worth his weight in gold to your organization. Thank you Aaron. I salute you. You turned a sour situation into an absolutely positive experience. "Way to go, young man!"

Warranty and Service Excellence

Amazing service from exceptionally qualified staff. Natasha, my salesperson, continues to reach out to me frequently to check on my satisfaction with my CLS 550. Always pleasant, professional, and ready to assist, Natasha makes it easy to decide where I will buy my next Mercedes and to whom I will recommend friends and acquaintances by their vehicle from. Steve has been a service champion for both my Mercedes vehicles over the past year and a primary reason why I now believe the extended vehicle and wheel/tire warranties are a much better investment than I originally thought. Everything written suggests that they aren't a good value, but I disagree wholeheartedly. Each time I bring my vehicle in for service, Steve assesses, documents, and then makes sure all my vehicles needs are addressed before I drive off the premises.

Best Service Ever

I have dealt with auto dealers across the USA over the past 60 years and have never experienced such outstanding service as this team provided.

A great dealership to do business with

I purchased a used S500 from MB of Tucson in November 2014. It carried a warranty but I was a little worried as I live outside of Denver and was not sure how a dealer warranty would be handled out of state should something go wrong. well, I soon found out as the car suffered an air conditioner failure on the trip back to Denver. I contacted MB of Tucson and they said to take it to the local dealer and they would take care of the charges. I did and they did but beyond that, the dealer in Westminster Colorado did not fix the entire problem but MB of Tucson again stepped up and took care of it by reimbursing me for the final repair carried out by an independent shop here in the Denver area. I would be happy to purchase another car from this dealer and would highly recommend them to anyone that is in the market for a new or used quality car.

Great outfit to do business with.

I purchased a used S500 from MB of Tucson in November 2014. It carried a warranty but I was a little worried as I live outside of Denver and was not sure how a dealer warranty would be handled out of state should something go wrong. well, I soon found out as the car suffered an air conditioner failure on the trip back to Denver. I contacted MB of Tucson and they said to take it to the local dealer and they would take care of the charges. I did and they did but beyond that, the dealer in Westminster Colorado did not fix the entire problem but MB of Tucson again stepped up and took care of it by reimbursing me for the final repair carried out by an independent shop here in the Denver area. I would be happy to purchase another car from this dealer and would highly recommend them to anyone that is in the market for a new or used quality car.

Excellent service

Received excellent service from the sales team below mentioned, very satisfied with the purchase and lease of my vehicles, definitely will go back to the dealership in the future

they take care of other deals customers A++++++

I bought my CPO 2012 C250 at a dealer in Texas. I needed services done on my car, so I took it to Mercedes of Tucson. I live in sierra vista, and I needed a loaner. I call on a Monday, and told me to bring it up the next day. With my old BMW it took a week to get an appointment, and they would not give me a loaner since I did not buy new form them. I brought it up the next day, and they were out of service loaners, but they had a Dodge Challenger from enterprise waiting for me at no cost. I had that for 3 days, and I got a call form them that they had a loner to put me in now. So even if they are out of loaners they put me in a car at their cost. Mark my service adviser was great, and about 6 days later I had 3 things or warantee and my Service B done. The only reason it took so long was the fact that the parts were coming in from the east cost and it was shut down due to a blizzard on the entire eastern seaboard.Not only that but they DETAILED AND WAXED my car for only $75, that is unheard of.

Great Dealership

Absolutely brilliant service as usual; but then again I have always received very high quality service at this dealership that I didnt expect any less this time.Staff are super professional and attentive. My car was collected at my work place with a loaner and when I went to pick it up, it was washed and cleaned in and out! They made the whole experience worthwhile of owning a Mercedes.

Great Service

I truly enjoy my experience each time I have my Mercedes serviced. They are extremely pleasant. I want to thank personally Mark Scholfield for his professionalism.

New 2015 C Class

After tolling 118,000 miles on her 2005 E-320, my wife decided to spring or a new 2015 C Class. Her salesman, Tom Chance, was extremely helpful, very professional, and went above and beyond to secure the right vehicle for her. He personally came to the house to set the garage door opener and has followed up by telephone to see how she is taking to the new car and if any additional "tutorial" is needed or wanted. Kristen Jones was also vey professional and extremely competent technologically. A very positive experience indeed

Mercedes CLS 550 (new)

I have been working with the Tucson Mercedes dealership for a few years on my existing Mercedes, and have been very happy with the organization on the maintenance/repair side of the house. I had the same expectation on the sales side and because of the efforts of the Sales Consultant Natasha, and the rest of the supporting cast I was not disappointed. "Professional, courteous, tactful, and knowledgeable"...these and many more superlatives appropriately describe the people you will deal with at Tucson's Mercedes dealership. With Natasha (and company) you can add "friendly, warm, and candid". It was a long day of negotiating and getting everything just right for the delivery of my vehicle, but I hardly noticed the time as I was engaged by staff in a useful, productive, process the whole time. This is a great country...you can buy your car almost anywhere these days, i.e., at a dealership or online. I would HIGHLY recommend Natasha and the staff at Tucson Mercedes Benz for the best experience; and the best vehicles on the market.

Shady Sales Attempts--My Experience

I found them on Tues. and by Thurs. I still couldn't get answers. So that's your first HINT!They have a 2013 Mini Cooper Countryman that fit most of all my needs. I spoke with Max at Noon and still couldn't get answers by Thurs. Gave 1 Star because u have to give something!!Its a long story but the short of it is that I live in FL and they are in AZ. And yes I was hesitant about purchasing a car across the US but the reviews say they are 4 1/2 Stars. So I did research and was told by Max that they also have a MINI dealership, so I felt much better. They also told me that the owner was on the board of Mercedez Benz for the USA 1 of only 8!As of 36 hrs later I still couldn't get answer to my questions. Todd the manager heard me on the speaker phone upset so called me and all he wanted to do was "MOVE ON" Major thing was they wouldn't give me a price out the door then when they did they added taxes. But out of state delivery/sale has NO taxes. When I called him on it he said he said they would absorb it I said he wanted to BS me not absorb as we contacted the state and city of Tuson AZ and they said we are exempt even gave us a number to call if there was issues. Watch out of state delivery for 2% City TaxAsked me to give him 45 minutes and he would call me back ----Never Happened

CLS 550 (new)

I have been working with the Tucson Mercedes dealership for a few years on my existing Mercedes, and have been very happy with the organization on the maintenance/repair side of the house. I had the same expectation on the sales side and because of the efforts of the Sales Consultant Natasha, and the rest of the supporting cast I was not disappointed. "Professional, courteous, tactful, and knowledgeable"...these and many more superlatives appropriately describe the people you will deal with at Tucson's Mercedes dealership. With Natasha (and company) you can add "friendly, warm, and candid". It was a long day of negotiating and getting everything just right for the delivery of my vehicle, but I hardly noticed the time as I was engaged by staff in a useful, productive, process the whole time. This is a great country...you can buy your car almost anywhere these days, i.e., at a dealership or online. I would HIGHLY recommend Natasha and the staff at Tucson Mercedes Benz for the best experience; and the best vehicles on the market.

Great People

Adrian was the person to go to, could not have done it with out his help, like a new brother taking care of family, (inside joke with him)

What happened?

This dealership used to be one of the best anywhere. Over the past year, the service department has become one of the worst. It isn't enough that they don't "have time" to help anyone, but some of the new service advisors are very untrustworthy. They tack on needless repairs that cost too much. It may be a reflection of the times, but this is ridiculous. They have turned a respected brand into a nightmare by providing awful service.I will think twice before buying a Mercedes Benz, only because I live in Tucson. They are the only dealer in the city, and the service is beyond reproach.

Mercedes Tucson is why we no longer drive Lexus!

We drove Lexus for over 10 years but got tired of the poor service from the local Lexus stealership. This is our first Mercedes and our first problem (entirely our fault so no details here!)Steve Shoemaker in service was awesome in promptly taking care of our issue, even offering to send a loaner car to our house and hour away. Everyone at the dealer including sales and the loan office were very helpful when we bought our car.Highly recommended!

Tom chance lied

Recently my husband contacted a sales person by the name of tom chance to make a trade from a 2014 glk to a 2015 glk with a set price to trade tom told my husband he had to be there before closing that day or there was no deal (we live in phx) it was 4:30 and he told my husband to be there by 6:00 so my husband dropped everything to make the 100 and some odd mile drive down to Tucson during the corse of paper work the price was upped by $2000 which was probably planned all along due to the fact that there was no obvious reason as to why the price was $2000 more and also because during the drive my husband spoke over the phone 3 different time to tom and the price did not change so my husband made the 2 hr drive for tom to laugh in his face when he questioned the reason for raising the price I am convinced it was done as a cruel joke and I would advice anyone going to buy a mercedes to go to a diffrent dealership or ask for a diffrent salesperson TOM CHANCE defiantly gives car sales people a very bad name he is untrustworthy and a liar I can't express to people reading this review enough my husband drove 120miles for tom and his friend to have a laugh at his expense I'll never forgive or forget this affront

Tom Chance- Sales

Tom realized I made a mistake in leasing a new C250 - For 10 years I drove a ML350 SUV and was not use to a sedan. I tried driving and adjusting the seat to no avail. I told Tom of my problem and Management went so far to put seat covers. I loved the GLK SUV and Tom and personnel allowed me to trade in the C250 and found a lovely GLK350. Greg Ash handled all the financial end and Tom made me a very happy Mercedes owner. After 35 years owning a Mercedes I knew they would help me. The Tucson facility is beautiful, and the service is excellent. It is like visiting family. They even have soft drinks, pastries, and very lovely personnel. Thank you Tom. You are my hero.

Service Division: Evan

Evan has always provided outstanding service. I highly recommend Evan as your Service Representative. Evan vast experience with MB will provide you with answers and also those questions you may not have thought to ask. Tucson MB has been an excellent after sale provider and the staff has always been outstanding in every way. I appreciate Evan's service.

expedited treatment of convertible roof not working

MB of Tucson immediately arranged a technician to examine my stuck convertible roof. They even invited me to the garage area (which was amazingly clean and organized) to show me that they could not duplicate the problem. I was ready to go within 30 minutes w/o charge.Great example of fantastic customer service.

Service experience

My ML is the 8th Mercedes I have owned in my life. My most recent experience with Mercedes in Tucson is the ultimate reason why I will always own a Mercedes. Mark Shofield, my service adviser is the very best. He is professional, available, and even a bit funny. I know that when I bring my car to the dealership for service the experience will be A+. Can''t beat every point of contact from the lady who answers the phone, to the young man who shuttles me back to work, to Mark, my service adviser. All very professional and downright nice. Also, I really appreciate the communication during the day as to what is happening to my car and when to expect job completion. I watch my friends who do not own a Mercedes always leave their dealerships angry ...I can honestly say, if they owned a Mercedes and had Chapman as their dealership and Mark as their adviser, that would never happen. I sometimes feel like I am their only customer, that is how great their customer service is. Thank you Mercedes. what an A+ experience at Chapman Mercedes! A very thankful customer, Barbara McFadden

Appreciate the Care!

I love my car and I really appreciate the care my car and I was given at a recent service. Mark and Scott were thorough and accommodating. Mark kept me informed throughout the whole process. My daughter and I have tried other service options for our cars but nothing beats Chapman!

Review

Rate every category a 5+. Customer service and our sale s representative were outstanding. Franz Baviera went above and beyond our expectations. He even drove all the way to Gilbert, Az to set the garage door opener and bring us the the second key to the car, The buying process was smooth and easy, no hassles. Over Excellent

Chancellor

Rich was friendly. Extra helpful in my situation Went out of his way to help me. I was very impressed. Great dealership and excllent experience. Most of all the work was done in exact time he promised.

"Wonderful Experience"

This is my first Mercedes. My sales person, Greg Welch, brought the vehicle to my home and left it for a day!......Talk about a test drive!......Now that's customer service!Pricing, financing, delivery, follow up, all, the best experience I've had purchasing a new car!Since my purchase, I have returned for scheduled maintenance and the attention to customer service is continuing right thru the service department!Mercedes Benz of Tucson has made my purchase a wonderful experience!

Great Experience

I was so happy to have Rich as my service advisor. Rich has been my service advisor for more than 20 years. His care for me and my new Mercedes is nothing short of phenomenal. I could not be happier with the experience at MB of Tucson. The team of Greg Welch and Rich VanSickle is unbeatable.

Quality Service

We are single owners of a 1984 Mercedes 300 SD purchased new. Gets 32 mpg city/highway even though it weighs like a tank. Chapman Motors does all servicing after moving to Arizona owing to management of Chapman Motors and most importantly service advisor Ev Stark and chief master mechanic Ken Tolzman !!!! On a scale of 1-10 they are a 12 UNTOUCHABLE !!! We had the steering lock froze in Green Valley recently. Called Mercedes for Life free towing, they picked up the car, brought to Chapman on Grant after hours. Next morning Ev called and discuss procedures to repair. They expedited repairs, serviced car, found diesel leak and repaired and advised tires checking badly because of age and leaking fuel damaged right motor mount. Tires are ordered and will schedule motor mount replacement. Drive car to N.C. annually after Ken checks it out. Ken, Ev and car have never failed us. Such service and personnel spells MERCEDES (the best). This car will easily go another 30 years. It is truly a lifetime car purchased new in 1984 and will be a lifetime car for our children. Thank you for the privilege of providing this review !!!!

Consistency

Scott Perkins has been the service manager in Tucson since about the time I moved from Salt Lake City to Tucson. He manages a superior department. The service group at Ken Garff, Salt Lake City Mercedes Benz, had frequent management turnover, poor leadership, and the technicians, that serviced my Benz for about 10 years, did not respect their supervision/leadership.This group is top notch. Ken Tolzman has looked after my S500 for 8 years and has been excellent in every respect.

What service !!!

I came around 11:00 am was told there was a three hour wait . Stephan is who we purchase the SUV from a year ago Came over to me and said give me your keys !! With in 20 min he came back and said your car is ready to go !!! WOWWow !!! What service !! That's Stephan Michallet

Owner

I was very happy with my purchase of a C-250 at Mercedes of Tucson, I felt that I was a valued customer at every step of the process. The facilities were superb and the maintenance department was very modern and up to date. Even after the sale, my sales representative was interested in my experiences and called a couple of timesIto ensure that everything was still up to my expectations. i would strongly recommend Mercedes of Tucson to anyone wishing to own a great car and have a stress free experience in the purchasing process.

Consistent Service

I have used MB of Tucson for many years - the new location is quite the Taj Mahal. Steve Schmacher is a new advisor for me, if he is as thorough and follows through asl my previous advisor (Jason Cowdry) did I will be satisfied. Over all very statisfied with MB of Tucson!Only issue with Mercedes Benz dealer service is cost is certainly not on the low or average side - one pet peever - everytime you want to update your Navigation data base the ONLY OPTION is to purchase a new CD for $250.00 which is of no value once you install it - absurd when Mercedes could easily contract to have it done for much less and/or sell an update when in for service at a much lesser amount - also, I purchased one last year and it did not even have MB of Tucson new location on it - NOR did a brand new courtesy loaner I used yesterday - still has the old address - you would think Mercedes could do better.

Rich Van Sickle, Service Advisor was knowledgeable,...

Rich Van Sickle, Service Advisor was knowledgeable, friendly and discussed in detail the service I needed. He answered all the questions I had. The service was done in a timely manner. There were no surprises as to price or other aspects of the service. The next day I was unsure of one item. I was granted a test drive with the Service Manager. He graciously assured me that everything was done correctly, and I went away happy.

Awesome experience

This was my first time purchasing a car out of my home state; Allen Pollack made this the easiest experience ever. The dealership gave me a very good deal on my purchase Allen made absolutely sure things went smoothly, they even set up the transport for me. The car arrived about 2 days after all papers were signed, even the transporter they picked was super nice and professional. The car arrive in beautiful condition no hidden surprises. I am recommending these guys to everyone I know who is looking for a car or truck.

We took my husbands car in for routine service but while...

We took my husbands car in for routine service but while we were there they quickly also attended to an issue with my Mercedes GLK and gave it a great car wash inside and out! Greg also offered to arrange body work on my car while I am out of town. Always great service at this Mercedes dealership!

Mark Schofield, service manager, provided outstanding...

Mark Schofield, service manager, provided outstanding service when I need to do a routine service that was due on my car. His service was first rate. Mark came into Tucson Mercedes to fill in for Jason Crowley who left to start his own venture. I appreciate that Jason introduced me to Mark to be my new service manager. I look forward to working with Mark, thank you Mark.

Evan S is the best! MB of Tucson always takes care of us...

Evan S is the best! MB of Tucson always takes care of us - have purchased multiple vehicles and have all our service done with them - wouldn't go anywhere else ...

This M/B dealer and their work force is absolutely great....

This M/B dealer and their work force is absolutely great. Very professional, accomodating and the work is done in a timely manner.If you have a M.B. you should feel very comfortable and assured you will be treated professionally and the cost will be reasonable.

Jason Cowdry is the first Service Advisor at...

Jason Cowdry is the first Service Advisor at Mercedes-Benz of Tucson that I have found to be professional and communicative. As well, the Service Technician, Franco Macias, who has serviced my car on previous visits, has always been attentive, professional, and communicative. After previous service experiences at MB Tucson, the lack of good communication between Service Advisors and me, the return visits and errors on quotes, I'd decided it would be better for me to drive to Chandler for MB Service, where I was acquainted with the manager. Distance was a deterring factor, and so I decided to give MB of Tucson one more chance. This time I selected my own Service advisor, rather than be assigned one as in the past. I request Jason Cowdry as advisor, and then asked him if either Franco Macias or Mark Holz were available for servicing my car. It was the best service experience ever, and that included my Mercedes being washed and delivered to the front driveway as beautiful as new. I drove off happy and pleased that I had given MB of Tucson another chance.

Customer service on the drive was excellent. Megan...

Customer service on the drive was excellent. Megan helped me with a courtesy car and was very efficient. Jason is always personable. The work was done as promised by mid-afternoon. It is a pleasure visiting the dealership.My only constructive comment might be that when a customer brings in his or her Mercedes for service and you have a courtesy car of equal or better class and you are interested in the customer thinking about buying new or upgrading, you might give them a courtesy car that would entice them to step up. Just a thought.

Service exceeded expectations! Service was completed in...

Service exceeded expectations! Service was completed in less time than expected. Quality of car wash was excellent. Evan Stark was cordial and knowledgeable. Waiting area was clean and comfortable.

I have purchased new and used Mercedes from this...

I have purchased new and used Mercedes from this dealership for over 18 years... before it was Chapman. My sales contact is Dale; a good and honest man. Like the Cheers Pub, I enjoy visiting and hob nobbing.This dealership has steadily improved over the years, and few luxury dealerships can match the quality of service and the efficacy of the sales staff.Bill Tiley

An unexpected blowout required immediate service. The...

An unexpected blowout required immediate service. The Mercedes Service Department was there when I arrived unannounced. They understood the problem. Determined that two tires needed to be changed. They found the tires in 24 hours (my tires are a unique size). The tires were ordered after obtaining my approval. They were mounted, balanced and the car was ready a few days later. They provided me a loaner care throughout the repair period. The service representative, Steve, and each employee encountered were pleasant, friendly and helpful. I don't think I could have had a better service experience, anywhere!

best best dealership!!

hi! my name is youn. i bought 2011 ml350(brand new) i love car and great great! service & so so nice staffs! they makes a 100% happy!! i love this place! thank you so much "John hornback!!!"

I was very hesitant in going to this dealership, but...

I was very hesitant in going to this dealership, but after my purchase I would recommend them to any one looking for a fair deal and the utmost professionalism. Both Brian DeCook and Greg Welch keep me informed when my car would arrive in Tucson.

I went into the dealership thinking it was going to Be...

I went into the dealership thinking it was going to Be a all day ordeal like all the other dealership And boy I was wrong .this dealer ship not only Got me the car I wanted but they were fast I think It was a three hour deal this is the best dealershipHands down I will be back in the future I recommendThis dealership highly .ask for Rudy and salesmanAnd Brian DeCook sales manager .

I purchased a used SLK350 in October 2011 from Marc...

I purchased a used SLK350 in October 2011 from Marc Narosny. During the negotiation, he agreed to have the service department go through the car and tighten up any rattles, however once the deal was done, the Service Manager decided it was not necessary and would not be done since I was purchasing an "Internet Special" and they were not making enough money on it. The dealership also, unknown to me, only decided to give me a 6 month registration on the vehicle, instead of the standard and customary one year. When Mr. DeCook, the Sales Manager, heard of my experience, he apologized profusely and offered a complementary top notch detail job next time I brought the car in. Well, I just got back from bringing it in for service. I reminded about and requested the promised detail job when I made the appointment and again to my service adviser, Tina Griffith, when I brought it. Well, when I got it back, they had simply washed the outside. When I asked Ms. Griffith about it, she said she forgot to tell them to do the detail job. My only offered option was to simply wait another hour and have them do it then.Very disappointing for a high end, supposedly customer service oriented dealership. Love the car, extremely disappointed in the dealer.

I drove from Phoenix

I WAS TOLD BY 3 PEOPLE MERCEDES-BENZ OF TUCSON HAS LOWER PRICES THEN THE PRICES IN PHOENIX. THEY WERE RIGHT $1,600 LESS THE THE LOWEST PRICE IN PHOENIX AREA. (DELIVERD TO MY OFFICE.

Tina was great to work with. She was courteous and...

Tina was great to work with. She was courteous and informative. She had a loaner car ready before she even told me that my car would need to stay overnight.

Excellent new facility in all respects. Service is...

Excellent new facility in all respects. Service is outstanding and customer amenities are excellent. Large inventory of new autos is impressive. This may well be the best physical dealer facility I have visited and service matches.N

I was welcomed on time. Got a tour of the fab new...

I was welcomed on time. Got a tour of the fab new facility. When additional work was needed, Jason called. I approved. He took care of details. Work was done on time.My only complaint is that the retractable top still makes some unusual noises.Overall, good experience (tho a bit costly).Raphael Gruener

purchased a CPO vehicle with brand new tires on it, put...

purchased a CPO vehicle with brand new tires on it, put on by the dealership before it was purchased by me. had a flat yesterday, but no warranty on the tire.it was my understanding that the manufacture of the tire, in this case, the continental tire should have provided warranty. just because it was cut on the shoulder, telling me that it has to be replaced at close to $450 was not very pleasant. FYI, i had the vehicle for only 17 days.in addtion, a local tire store could have done the job at less than $300.although the service is to die for, but i thought this was a little bit out of line since the owning of the vehicle was less than 30 days.please send me an reply...i appreciate your time.

Rich took me right in on short notice. He was able to...

Rich took me right in on short notice. He was able to work with my warranty coverage to make sure repair would not cost me anything. He reviewed all existing warranty coverages with me. Repair was done quickly. I even received a car wash.I have never been disappointed at MB.Scott Percy

GOOD AND HONEST PEOPLE!!!!!

I drove 150 miles to this dealer with my wife and four kids,I bought my CPO E350, not only I saved a lot of money on financing (1.7APR) but I saved time during the whole process. Tom is very honest and kind,Greg from finance took his time to find how I can save money.Im very satisfied with my experience.I would definitely recommend this dealership.It is worth driving 150 miles to have such a good experience. The facilities is extremely nice and clean.God bless you guys!!

I had taken my car to be serviced in Los Angeles on...

I had taken my car to be serviced in Los Angeles on Monday, February 27, 2012 (they resealed the oil gasket as there was a small oil leak). The next day I was driving from Los Angeles, California to El Paso, Texas on my way to my uncles funeral and during my drive the oil level light had come on. I called back to Los Angeles and explained to them what had occurred at which point they explained that everything was ok, that I should stop by a Mercedes Dealership and explain to them what work they had done and that it was probably the Oil Level Sensor that need to be replaced of the electrical wire need to be checked. Since I was on the road had idea where the closest Mercedes Benz dealership was, they gave me the name of the closest Mercedes Benz dealership which was Mercedes Benz of Tucson as well as the address. I arrived at Mercedes Benz of Tucson and pulled up to the service department area and waited as every other Mercedes Benz dealership I have been to the service team would come out and meet you. No one came out so I proceeded inside to speak to someone. I stopped a gentleman that was walking by and explaind to him that I needed my car serviced at which he directed me to a desk where Mrs. Tanya Griffith, service advisor was sitting. I explained to her what had occurred and explained to her what had been explained to me about the oil level sensor. She stated that they could look at my car at which point I gave her my infomation, she went outside got the mileage information. She showed me the waiting area and said she would let technician know the information that I had explained in reference to the oil level sensor. About an hour later she came back and stated the technician said it was a leak in the cam and that it was not the sensor. I explained to her that whatever needed to be done I wanted to make sure it was taken care of since I still have a six hour drive and I did not want anymore lights coming on. She stated it would be taken care of. Once my car was ready I paid and upon my walking out with Mrs. Griffith I stated everything is taken care of and no oil level light will be coming on and she stated yes. With that I set forth on my journey and everything was going great about an hour out of Tucson, the oil level light came on again. I immediately called Mrs. Griffith back and told her what had happened, she said let me talk to the technician and I will call you back. I continued driving she called me back about 30 minutes later and explained that she had talked to the techinician and he stated that it probably the oil level sensor of which I was very upset. I explained to Mrs. Griffith that what she just told me is exactly what I first told her when I had arrived and that she and the technician said no it was something else. I explained that I was driving and now I have this light on again, which is exactly what I had stopped by Mercedes Benz of Tucson. She knew I was upset and apologized saying that at this point she was sorry that she failed me and that she was going to speak to the Service Manager Scott. By this time I was in Lordsburg, NM, I recieved a call back from Mrs. Griffith at which point she asked if I would like to speak to the Service Manager at which point I spoke to Scott. Being in management myself I got the usual we care but then he goes into this tangen about how the technician went by process of elimination. I explained to Scott that I had specifically told Tanya Griffith upon my arrival what the techinician in California had explained about the oil level sensor that was disregarded instead I was told it was something else and here we were with the same problem. He then started trying to say something about the work I had done in California at which point I explaind to Scott, regardless of what had or had not been done, my oil level light came on, I stopped at Mercedes Benz of Tucson to have that taken care of, I was assured it had been taken care of and obviously it had not since it was on again. He asked when I could go back to Tucson from El Paso, Texas. He said he would get this taken care of and explained what needed to be done. Which is the OIL LEVEL sensor. He stated he would get this taken care of then I get a price quote for $320.00 additional dollars to get this taken care of on top of driving 6 hours. This is ridiculous, being a Manager myself in a service industry never in a million years would I allow anyone of my staff members to provide the level of customer service that I recieved from Mercedes Benz of Tucson, I am going to do everything in my power to make sure that people are aware of the incompetence and lack of customer service I recieved at Mercedes Benz of Tucson. You all should be ashamed!!!!

Everything was great. Great customer service staff, quick...

Everything was great. Great customer service staff, quick pick up of the temporary car and grateful for the service to have a temporary car while mine is being worked on

You cant imagine having to wait 3 hours for paperwork, a...

You cant imagine having to wait 3 hours for paperwork, a headlight that didn't work, paying additional fees to get registration, no detailing...the list goes on

Courteous & Professional

I purchased a C-class from Will Nies. He was very professional, polite and knowledgeable. He made the entire process a breeze. He located the exact color and options I requested in my C250 Sports Sedan. He also came to my house the next day to connect the homelink system to my garage door remote. I would definitely recommend Will to my family and friends.

Only diwrcfmazsappointment is that Evan Stark does not...

Only diwrcfmazsappointment is that Evan Stark does not seem to be the service advisor assigned to my new car and I specifically requested him because of my previously superior service from him.

Having been a previous Mercedes owner, I was pleased that...

Having been a previous Mercedes owner, I was pleased that the service was at least as good as it was fifteen years ago, better in fect. What was most important is that my wife is a new Mercedes owner, and her happiness is paramount to me. She was extremely happy with the total staff's professionalism and helpfulness from the cashier to Greg Hart in the finance department, but most of all she was very pleased and comfortable in knowing that Rich would assure her vehicle was taken care of properly and in a timely fashion, and it was! We look forward to our regular visits to your new service facility for scheduled maintenance, but know if there are unscheduled instances when we need to come in, your service people, and Rich in particular, will take good care of us. Thank you.Tatiana & Gary Gutierrez

Our first time to Mercedes Benz of Tucson since...

Our first time to Mercedes Benz of Tucson since purchasing our used E320. Everyone we dealt with at the entire dealership was fantastic. Rich Van Sickle was outstanding.

I'm really impressed with Chapman Mercedes from the...

I'm really impressed with Chapman Mercedes from the outstanding buying experience with Tom Reesing, the service department, and the parts department. Michelle in parts was most helpful and of course Tom is the best. What more can I say except I'll be back. You have a customer for life!Jerry Coon520.299.9808

Rich is always helpful, responsive and prompt. The work...

Rich is always helpful, responsive and prompt. The work was done timely and he reported on its completion the minute it was done. I was leery about coming to the dealership originally based on its prior ownership (although I previously owned a MB I purchased and had it serviced at Phoenix Motor, not the Beaudry-owned Tucson dealership). Friends from Phoenix told me to try Chapman as they had had good dealings with Chapman.

As we told our bookkeeper when she suggested we find a...

As we told our bookkeeper when she suggested we find a less expensive repair and maintenance service, we will continue with your company because of its excellent customer service.

Our experience with MB of Tucson has been nothing but...

Our experience with MB of Tucson has been nothing but outstanding. We recently purchased an SLK 300. Our sales consultant was John Scott. We had been looking for a new car and were considering Volvo, BMW & Mercedes. I had been to several dealerships in Tucson & scheduled a full day with my wife for car looking. I was interested in looking at a beautiful SLK 300 I had found on line at the dealership Web site but did not really think it was in our price range. John called me back promptly and we scheduled an appointment late that afternoon. We looked & drove a number of different cars that day with this SLK being the last. John was great , easy to talk to , knowledgeable & gave us any information we wanted without being intrusive or pushy. As he said later after the deal " I think the car sells itself ". My wife drove it & fell in love with it as did I. Her last words before she had to run off for an appointment was " make it happen ". John made us a fair offer on our trade & the price on the SLK was reduced so we could make the deal on our dream car. We purchased the car the next day with the sales & financing process going very smoothly. Greg Hart is the finance manager & he went through all the paperwork with me & very effectively answered all my questions. I have had a few questions since & John has always quickly gotten back to me & seen to it that I was taken care of quickly & efficiently. Obviously we are very excited about our new MB & would highly recommend MB of Tucson, sales consultant John Scott & others that helped us purchase our beautiful new Mercedes. Steve Hoge

Hi, After noticing my ML350 was displaying a -600 along...

Hi, After noticing my ML350 was displaying a -600 along with a wrench I took it to the dealer to make sure everything was ok. My service advisor explained to me it need maintenance and recommended a variety of things needed to be done. I immediately noticed some that we could pass on due to recent service or the wipers for instance functioning well which could lower the cost without compromising the cars optimal performance. This conversation took place right in front of the office, he invited me to go inside and check what types of service has been done and proceeded to mention them... meanwhile I was lost and just agreed.(I would have felt more comfortable leaving my car if I had understood) When it comes to my vehicle I want to make sure I keep up with all the needed maintenance to ensure I have a reliable and well maintain vehicle for years to come, I was advised about some upcoming maintenance and I truly appreciated that. I think that my advisor is professional not very much of a friendly individual. I also think I feel more comfortable with him now than when he was first assign to us.I would love to have been advised in detail everything that was done to my car, from the type of oil used to what the outcome would have been if we wouldn't have had it replaced, I honestly feel a little rushed never the less I love that I'm provided with a loaner while my car is been serviced and I can continue my daily routine without any mayor interference!Thank you Mercedes Benz of Tucson!

I had two times within 2 weeks to have warranted service...

I had two times within 2 weeks to have warranted service because of a battery and vacuum problem. I just dropped in not expecting anything but information and one time Rich fixed it while I waited and the other time Rich loaned me a car and had my car ready the same day. Amazing!We have owned Mercedes for over 30 years and we will continue to own Mercedes. Service is a huge part of our satisfaction with Mercedes.Thanks.Nan Arena

Excellent service. It is really great to schedule via...

Excellent service. It is really great to schedule via the internet. Keep up the great work. The overall experience was above and beyond my expectations.

Love Mercedes-Benz of Tucson. Service is outstanding and...

Love Mercedes-Benz of Tucson. Service is outstanding and prompt. Staff is friendly and helpful and attentive to the customers needs. I would highly recommend this dealership.

Rich in service is excellent as is the entire team I came...

Rich in service is excellent as is the entire team I came into contact with for service.He explained my service to me and the courtesy car woman was friendly.

i gave the rating because they deserve it. jason goes...

i gave the rating because they deserve it. jason goes out of his way to help with any questions i have and ricardo did a good job.

Really appreciate the friendly and professioanl service...

Really appreciate the friendly and professioanl service proved by Rich Van Sickle on my two recent visits to your dealership. Rich did a great job of describing, in laymans terms, exactly what was done and why. He is a real asset to your business. I would certainly not hesitate to recommend your dealership to my friends and neighbors.Best wishes for continued success in your new location. Doug Crawford

I had an urgent situation with a power window that failed...

I had an urgent situation with a power window that failed and was stuck open. So I called Steve S. in Sevice early Friday afternoon and Steve was able to get me in and the repair was completed promptly while I waited. It was a great convenience that I was able to get it taken care of right away and I did appreciate Steve's efforts. My only concern was the cost, which at $405 seemed a little high for replacing a window regulator. I have had similar repairs on other cars at a cost of about $275 or less. I don't understand why the cost is that high, but overall I was satisfied with the service.

Jason explains the service needs of the vehicle clearly....

Jason explains the service needs of the vehicle clearly. He is candid about required repairs and will inform us about unncessary repairs. Jason guides us through the service requirements of the vehicle so that the vehicle will perform as designed. Jason knows his business and he is approachable as a person. We appreciate the fact that Jason responds to his e-mail and phone messages. We travel for about 2 1/2 hours to Tucson for vehicle service. Jason welcomes us as people and ensures that we are comfortable for the day while the car is in for service. Jason explains the repair requirements and then reviews the invoice prior to payment. He also updates our contact information when there are changes to the information.Jeff & Claudia Lind

The car was ready as promised. Sales man was very...

The car was ready as promised. Sales man was very informative and helpful. I believe I received an excellent deal. Received all the new updates for the 2011 model.

All of the persons at Mercedes-Benz of Tucson were very...

All of the persons at Mercedes-Benz of Tucson were very courteous, friendly, and helpful. I am most pleased to have an association with them. This dealership is outstanding which gives me a great deal of confidence in owning a Mercedes-Benz and depending upon them for service and support!

I was driving home form an appointment and the ESP...

I was driving home form an appointment and the ESP warning came on. I went directly to the Dealership, described the problem to Jason and he immediately got my car into the sevice dept. Then he set me up with another vehicle and I was oon my way home within 15 minutes max. He called me a short time later, described the problem with the cost to repair. The part had to be ordered and he told me it would be in in the morning. I received a call at 2 P. M. the next day telling me my vehicle was ready. That is why I gave the dealership all the very highest marks. BECAUSE THEY EARNED IT!!!!!!!!!!!!!!!!!!!! Thank you.Sincerely, John Detroit

My service rep is excellent. He always sees that...

My service rep is excellent. He always sees that everything is taken care of with my car, and I have complete confidence in him. It's always a good experience to visit your dealership.Thanks,Pat Margeson

The repair of my car was timely and thorough. My service...

The repair of my car was timely and thorough. My service representative, Evan Stark, was attentive and continued contact through the entire process. The experience was wholly satisfactory.

Thank you, Scott, for your time and assistance. We...

Thank you, Scott, for your time and assistance. We appreciated your knowledge as well as Steve's. He was great. Tari Wright/Jerry Smith

Rich and Eric were very courteous and professional in...

Rich and Eric were very courteous and professional in both setting up the appointments, providing a loaner vehicle, and following through on finding the rattles and vibration noise I have been having with the vehicle. We are hoping that the issue is now resolved.

I expected the expensive regular "oil +...

I expected the expensive regular "oil + service" but the highly advised trans flush was a shock since i just bought the car CPO less than a year ago. All wtty items (Oxy sensor, auto hatch sensor, broken window switch, and seatbelt latch) were fixed perfectly.... and even the minor wtty quibbles like the loose passenger window weather stripping and drooping driver side visor were fully addressed.... all is well! And the loaner car made it essentially painless. thx Bill

I've been driving MB for over 25 years and this is one of...

I've been driving MB for over 25 years and this is one of the best dealerships I've been to. Mr. Schumaker explained all of the details of my service and went above and beyond taking care of me and my vehicle. He got me a loaner and the rest of the staff did a great job getting me in and out. The service performed appears to be very thorough and complete.

Prompt, courteous, reliable, service. Attention to...

Prompt, courteous, reliable, service. Attention to detail. What you expect from a world-class dealership. Somebody at Mercedes is not paying attention if you insist on twenty five words or more. Brief is better. RDB

I have never been unhappy with the service at the agency....

I have never been unhappy with the service at the agency. Everyone is friendly and efficient. The waiting room is comfortable, and they are good at giving loaners. It is a job well done.

My Service Advisor noticed a problem with the car after...

My Service Advisor noticed a problem with the car after it was serviced and returned it to the bay for a quick easy repair. Good catch on his part, it probably saved me a long drive back for repair after I noticed the problem.

Rich Van Sickle has always made me feel welcome. I moved...

Rich Van Sickle has always made me feel welcome. I moved hear from New Jersey four years ago and had no idea where to take my cars for service. I researched the web and found your dealership. I was fortunate enough to have Rich assigned as my Service manager. He is always pleasent and accommdating.

The best experience by far of purchasing an automobile. ...

The best experience by far of purchasing an automobile. John was very curtious, professional, timely, suggestive, thoughtful, engaging, and made sure that no time was wasted waiting at the dealership. Jason was exceptional as well. He was very thorough in explaining all the features in the vehicle and how to use them. He insisted that he is available 24/7 to help with any problems. I really appreciate that as I am a sales person as well.thank you.

Jason always offers great service. He is attentive,...

Jason always offers great service. He is attentive, quick, HONEST and informative. I have always been pleased with the service department, since the day I bought my new car. Service is part of the reason I cam back to Mercedes after buying a Jaguar in between owning several Mercedes. I was unhappy with Jaguar (Royal) service.

The service at your dealership has always been very good....

The service at your dealership has always been very good. I like having Evan as my service advisor. Everyone with whom I've come in contact has been polite and helpful. I certainly do recommend your dealership, and appreciate the wonderful service over the years.

The dealership came to pick up my car at my house. It was...

The dealership came to pick up my car at my house. It was a service call for a repeat problem. The car would not start when they came as I had not driven it for 3 weeks. Harry called the roadside assistance service & they arrived within 20 minutes. I was very pleased with all the help and service.

We had a tire giving us issues (nail), we went to...

We had a tire giving us issues (nail), we went to Discount Tire and they said a previous repair was done wrong and the tire needed replacing. We took the car to Chapman Mercedes and talked to Jeremy. After they looked at it they called and said there was no previous repair done on the tire. Jeremy had the flat fixed for free and replaced a burnt out brake light at no charge. Jeremy was over the top friendly and said it was the second tire that day that Discount Tire had said needed replacing. Seems that Discount was drumming up business. I love how Mercedes Treated me. I whole heartily endorse this dealership and I'm looking forward to many years of working with them.TerryTucson, AZ.

The problem with my auto needed three visits to repair. ...

The problem with my auto needed three visits to repair. I understand it was an unusual issue. Jason, who always is a pleasure to work with, made it a workable inconvenience in that he had the loaners brought to me. Every other experience I have had with M.B. of Tucson has always been delightful, whether purchasing the two automobiles or service. I commend all of you.

The sales and service teams have all been exceptional. ...

The sales and service teams have all been exceptional. Always cater to my needs with quick and accurate information. From minor problems that they have fixed on the spot to "extra" services offered after my purchase. Especially love the loaner vehicles available during service visits. Makes it so easy.

Evan and John Smith are the reason I come to the...

Evan and John Smith are the reason I come to the dealership. I have an option of going to many many places for service but choose your dealership because of the oustanding service and attention to detail diven to my car by Evan and Smitty. Quite simply,if they were to leave I would look for another place to service my vehicle.

The service was done in a timely manner. Rich my service...

The service was done in a timely manner. Rich my service advisor took the time to explain the services that were needed for my vehicle. I was able to get a loaner car while my car was being serviced which was very important. The dealership was clean and well maintained.

As Usual, my service experience with Mr. Van Sickle was...

As Usual, my service experience with Mr. Van Sickle was subperb! I could not ask for any better treatment than what I receive. My vehicle was serviced in a very timely manner and to my complete and total satisfaction. I have never been made to feel more proud of my ownereship experience than I have with Mr. Van Sickle as well as the entire staff at Mercedes Benz of Tucson!Thank you for making me feel very proud to own a Mercedes Benz and for treating me with the utmost respect, courtousy and dignity!David Ginsberg

Summary: Gentlemen, all. As well, each has been...

Summary:Gentlemen, all.As well, each has been knowledgeable, efficient, effective, considerate.Attitude begins at the top with the leadership of the manager. I expected integrity and courtesy in character and business matters; I wanted respect in the attention and care of my car; I looked for fairness and honesty in the expenses related to service and maintenance. As always, I am very lucky. I received what I expected, wanted, and looked for.

My experience with Mercedes has been very satisfying. ...

My experience with Mercedes has been very satisfying. The staff are all very helpful and give full explanations for the services needed. I had to bring my car the day before the service was due, because of my work schedule. Stacey was very accommodating in making sure that I had a car to use until my car was complete. All listened to my questions and concerns. I was in and out in just a few minutes. Thank you for all of your help.Cindy

Everyone is very friendly and accomodating. Facility is...

Everyone is very friendly and accomodating. Facility is excellent. I did not purchase this Mercedes from them but intend to purchase my next one there. Their service department is quick, clean and efficient. They fixed my problem right and the first time.

Just great when your on the top you still make it better....

Just great when your on the top you still make it better. I have purchased twoM-B's in the last two years from Mercedes Benz of Tucson and in both cases it was the best car buying experience I have had in more than 40 years of buying cars Period. They understood my needs and wants found the cars my wife and I wanted and us into them. The R Class for her and a little C-300 Sport for me. Brian in sales along with his team just make it fun to buy cars. As for service you can't beat MB Tucson and Steve Shumaker. They know what to do and when to do it they keep my cars factory new all the time. Service is why I brought the second car in two years from them. When you talk NO BULL they mean it. They put Customers first and always first.

Evan is a great asset to your agency. I have been...

Evan is a great asset to your agency. I have been working with him for 7 years and have always found him to be personable, friendly and most importantly efficient. Mercedes-Benz of Tucson has a real gem in Evan. Also, Stephan is another great asset. We love our Mercedes.Judge Gary A, Bartick

I really appreciated being able to call with a problem...

I really appreciated being able to call with a problem Friday evening and getting in for service Monday. I drove up and was greeted by multiple people and was given a free loaner. I was in and out of there in 10 minutes. I couldn't come back easily that night when my car was ready for pick up and it was no problem to bring it back the next day. Again I was greeted by multiple people and my car was immediately brought around. There was no line at the cashier and my paperwork was ready. This urgent service went as smoothly as possible. I was also pleased at the low cost. I also recently had two burned out tail lights and dropped in to have them replace. They were replaced immediately at no charge and this was really nice.

My salesperson went out of his way to find a vehicle in...

My salesperson went out of his way to find a vehicle in my price range with all the features I needed ( answering all my calls and daily visits to view cars). All other staff I encountered were extremely customer-service oriented :) This was the 2nd time purchasing a vehicle from this dealership and I'll definitely be back in a few years. Thank you!

I was treated great by all employees. Stacy made special...

I was treated great by all employees. Stacy made special arrangements for me to have my car towed in after-hours and she had a Loaner Car waiting.Rich VanSickle kept me informed on my service and had the car running the same day.Excellent Service experience.

I always feel that I am treated extremely fair, that they...

I always feel that I am treated extremely fair, that they truly have my best interests at heart, and that I am taken care of! Can't imagine dealing with any other dealership so therefore I will just keep coming back to Mercedes! And one more thing, I love my car!

While Having to replace a major transmission component...

While Having to replace a major transmission component and a fuel tank does not speak well for an E350 with less than 60K, your company warranteed half the cost. I appreciate what Steve Shumaker and Scott Perkins did for me. Your Thomas Chance has also been a very responsive salesperson. He did follow up on my visit looking for an E350 - the car I now have.

We have been coming to Mercedes Benz of Tucson for almost...

We have been coming to Mercedes Benz of Tucson for almost 17 years. We have found them to be friendly, competent, and willing to go the extra mile. We had a "special" service need that wasn't within their normal scope of operations but Scott in the service department was more than willing to accomodate us. Great people to work with, professional demeanor,excellent service, and always a pleasure! They can be assured that when the time comes, we'll be back for another new car! In the meantime, we know that we can always count on the service department. Thanks guys!

Initially, received very poor service at this dealership....

Initially, received very poor service at this dealership. I am pleased with customer service has improved tremendously. My service manager Rick is always professional, knowledgeable, courteous and diligent. He certainly has restored my confidence in the service department.

Rich was handled my service very professionally. I...

Rich was handled my service very professionally. I appreciated getting the loaner while they worked on my car. It took a little longer than I expected or was told (2.5 hrs versus 1.5 hrs). I was told at 11:45 that they were washing my car and it would be ready soon. After inquiring a few more times it was finally ready at 12:30. He implied that there must have been sand all over the floor but I had the car detailed a month earlier and it was pretty clean inside and out. Overall, I was satisfied with the service.

Svc on 1/25 - 1/27. My main complaint is that the...

Svc on 1/25 - 1/27. My main complaint is that the odometer reading was reported incorrectly, adding 20,000 miles. This shows as major discrepancy on Carfax. There is a lax attitude about correcting this at this MB Dealer level. I am unable to sell or trade this car until this is fixed!This MUST be addressed in a more urgent manner!SincerelyRichard J. Young

I think it's a great dealorship. Pleasant surroundings,...

I think it's a great dealorship. Pleasant surroundings, great coffee, competent staff who obviously care. I have been a customer since I moved to Tucson and have always been happy. The people seem to have high motivation to make us happy customers and it shows.

~~~~~~ Tom Reesing was very patient in dealing with...

~~~~~~Tom Reesing was very patient in dealing with all of our questions regarding the purchase of our new GLK. He continues to take the time with us and continues to make us feel special after the sale. He is a credit to the automotive sales industry and particularly to Mercedes Benz of Tucson.~~~~~~Craig Reyes has a great deal of patience and is very attentive to the customer needs and represents the parts department professionally and personably.~~~~~~Greg Ash was a pleasure to work with and provided us all of the options available and explained them thoroughly in completing the paperwork on the sale.~~~~~~Rich Van Sickle continues as our Service Advisor and continues to provide professional service and takes the time to go over all of the details when our vehicle is in the shop.~~~~~~

Cause of a damaged windshield was coincidental to...

Cause of a damaged windshield was coincidental to scheduled service. Scott diagnosed damage to windshield and settled the manner in a satisfactory with the customer. I appreciate the speed at which the work was done, the personal attention, and the professional manner in which the conversation was had.

Everything was great except on thing. I called 1 week...

Everything was great except on thing. I called 1 week ahead of time to ensure that I would have a loaner ready and I asked for a Mercedes because I had errands to run and did not want to wait around. When I arrived at the dealership, there were not any Mercedes cars available, nor for that matter, any loaners available. I had to wait about 20-30 minutes for a car. I had thought that calling one week ahead of time will ensure that a Mercedes was "put aside" for me knowing that I had requested one. My last visit I was told that it was on a first come first serve basis as far as the Mercedes cars were concerned, that's exactly why I called and made my appt. with plenty of time to ensure getting a Mercedes. Other than that, everything was okay.

My service tech that came out to my ranch yesterday was...

My service tech that came out to my ranch yesterday was very professional, clean, & helpful. He did as I asked & was very pleasant to dela with. I had a question on coverage, he made a quick call and took care of it without an attitude. Customer Service was his goal & he did it with style which is why we are now Mercedes of Tucson customers. Thank you to Jason Gates, Service Mmanager Scott & Road Side Service Tech that assisted me yesterday. Regards, Brayton Jett-Smith & Richard Smith

I was accepted in service without an appointnment. The...

I was accepted in service without an appointnment. The repair was accomplished quickly and the even washed my car. Jason Cowdry always makes me feel like a VIP when I come in for service. Jason takes the time to explain the problem and the fix to me each visit.

Mercedes-Benz of Tucson is THE friendliest dealership...

Mercedes-Benz of Tucson is THE friendliest dealership I've ever worked with. "My" salesman (John Scott) was the greatest. No high pressure sales pitch and very caring, courteous, and friendly. I can't say enough good things about this dealership. When I'm ready for my next car, this is where I will go!

It is always a pleasure to do business with Mercedes. I...

It is always a pleasure to do business with Mercedes. I was in and out quick. I was treated exceptionally well by both Rich and my sales consultant Stephan. It feels like family. I will use no other dealership for the service of my 2008 Mercedes-Benz C300.

We had a broken air conditioner in our new car (2009). ...

We had a broken air conditioner in our new car (2009). We were helped immediately and kept up to date on the repairs. We were given the use of a courtesy car and when repairs were completed our car was returned, fixed, washed and no cost to us. Thank you for the great service. We will always return for service and future purchases form Tucson, Mercedes.

Both Carlos and Dale were exceptionally knowledgeable,...

Both Carlos and Dale were exceptionally knowledgeable, friendly and helpful. They were patient and assisted with any questions. Going above and beyond, Dale was kind enough to leave his own car at the dealership and personally deliver the vehicle to my residence. He then proceeded to offer his services if I needed assistance with programing the garage door opener in the vehicle.

My wife and I have owned a '06 SLK 350 & a '07 G500...

My wife and I have owned a '06 SLK 350 & a '07 G500 since new and have our service performed only at Mercedes- Benz of Tucson. Further we have had the pleasure of dealing exclusively with Jason as our Service Advisor.He is an outstanding representative for your dealership and continuously reflects the MB vision of World Class product quality & service.

Service has always been great at this dealership. Rich...

Service has always been great at this dealership. Rich Van Sickle should be commended. He always takes my car in for minor services even when I don't have an appointment. Everybody is very friendly and pleasant. From the time I bought my vehicle from Renee, going through several maintanence appointments and now to the present I have nothing but good things to say about Mercedes Benz of Tucson. The only con that I have is the extremely high prices for regular maintanence. To me, it seems like price gouging for some routine services. Combined with the lack of free regular maintanence up to 50,000 miles it becomes a expensive venture to maintain a Mercedes. If Mercedes brought free maintanence back I would have absolutely no negative criticism to give. Overall, excellent dealership.

John Scott has provided, and continues to provide, an...

John Scott has provided, and continues to provide, an extraordinary experience for myself and my wife through constant quick resonse to our every need, and outstanding follow-up. Your service department has also been excellent in the speed and effectiveness of their service. Your dealership well exceeds evenvmy former experience with Lexus services!Charles Rorie

The service team at Mercedes-Benz of Tucson are AMAZING!...

The service team at Mercedes-Benz of Tucson are AMAZING! The whole staff is very welcoming and knowledgeable. They always have the answers to my questions. Its a joy knowing I have a service team such as the one at Mercedes-Benz of Tucson behind me, in my time of "auto" confusion...

Jason is alway great, very helpful, knowledgeable and...

Jason is alway great, very helpful, knowledgeable and nice. Everyone is always offering me water or coffee and is very friendly.I think it was Priscilla the cashier who is funny and friendly and provides your organization with fabulous customer service. Everyone from the greeters to the service people, sales guys wandering around and cashier area are always just so pleasant and really make me feel welcome as a customer.

Rich is always pleasant, helpful, and friendly and makes...

Rich is always pleasant, helpful, and friendly and makes me feel at home when I take my car in for service. He always makes sure that I will have a loaner if the job is expected to be 2 hours or more, and is usually very accurate in estimating the amount of time a visit will take. He is also always sure that I leave with a clean vehicle. With the outstanding waiting area, with freshly ground coffee and baked items if you are hungry, widescreen TV, and daily newspapers, it is a pleasant place to spend up to 2 hours, and you don't mind the wait.All of the employees I have encountered, from the cashier to the loaner vehicle attendants, have been very friendly.

great job - thanks for the professional work in a...

great job - thanks for the professional work in a nonpressure environment.Selection of vehicles was excellent.Thorough review of various options to purchase and/or lease vehicle. Always in my best interest re. the options.Staff very friendly and knowledgable not only regarding your product but others - did not speak negatively of other makes/models.

Location is VERY inconvenient as I live in North Oro...

Location is VERY inconvenient as I live in North Oro Valley.Justin is "excellent" Handles problem and communicates well with customers.Car has been to dealership 3 times for the "check engine" light. So far, have spent over $300 to solve a problem relating to the emmisions!2005 SLK with 8000 miles!!!

The service took about 10 days but I was provided a...

The service took about 10 days but I was provided a loaner vehicle & I was kept up to date as the service and parts ordering progressed by Jason. I was pleased with the work that was done.My car was clean when I picked it and the check out process was quick.

Excellent sales and service. Dale is the best. He always...

Excellent sales and service. Dale is the best. He always takes very good care of us. I would suggest a friend buy at this dealership. Good price points and service. Looking forward to their move to a new location. Will continue using this dealer.

Very helpful when calling for information. Providing up...

Very helpful when calling for information.Providing up to date information about the service or repair that is being performed.Providing pricing information before preforming repairs.Evan is such a pleasure to work with, always friendly and very knowledgeable.No hassle loaner vihicle policy and efriendly attendant.

Evan Stark and Eric Foster have taken care of us since...

Evan Stark and Eric Foster have taken care of us since 2002. They have always done a wonderful job.The detail guys always send our cars back nice and clean.I like your waiting area. The Starbucks coffee is great. It is the little things that count.Sometimes we just stop by to say hello to Evan and Eric. It is always a pleasure to come into the dealership.Thank you to everyone.

For the first 10 years or so my S500 was service at Ken...

For the first 10 years or so my S500 was service at Ken Garff MB in Salt Lake City, where I purchased it. There was quite a bit of turnover in the service group during that time-particularly the service manager position. The technicians grumbled to me about it quite a bit and their quality of talent was quite variable, too. The really good techs like Lonnie Birkenfeld left the dealership because of the issue with poor mangers and turnover.Scott Perkins has been at Chapman in the 5 years I have had the car serviced there and he is very keen with a stable group of talented guys. Little turnover that I can see and NO GRUMBLING about him whatsoever.

Friendly, prompt service. Charges as per estimate. Rich...

Friendly, prompt service. Charges as per estimate. Rich and Scott were very helpful in explaining exactly what was happening to my car and what to expect in the future. Work seems to have been done in a very professional manner and the car was returned on time and in beautiful condition.

Have always been satisfied with the service at Mercedes...

Have always been satisfied with the service at Mercedes of Tucson. This visit was for a tire rotation. We also had our E350 detailed at that time. This gave us the opportunity to take out one of the SUVs to test drive before we move forward with a purchase.

It was very easy for me to get appointment after calling...

It was very easy for me to get appointment after calling Rich by phone. Rich Van Sickle always treated me very well and I always been very happy with his services. This Mercedes dealership is not aggressive to try to sell me something I do not need. In addition to my yearly service I asked for information on how to interface my Blackberry with my E320 Bluetec. Rich explained what is required to enable this function, including the costs. When I express my interest, Rich added installation of a Bluetooth puck to my current appointment and by the end of the day it was sucesfully completed. The service technician also paired my phone with the new car Bluetooth, while I was watching to learn it for the future.

I was quite impressed with the unpretentious attitude of...