Mercedes-Benz of Temecula

My experience was great!

This was the easiest experience I ever had buying a car.From the salesman to the finance guy, everyone there took care of me with dedication and professionalism.I would go there again

Great service great car Great dealership

My sales person Andreas Bellfardt went above and beyond with great service and very knowledgeable when it came to me buying my 2016 E350 Benz. This is my 2nd car with this dealer ship and it won't be my last. I will recommend them to whoever needs a Benz

A True Gem in the Valley

The warm welcome everyone greets you with tends to put your mind at ease. I had no intention of buying a car yesterday. Instead, I found myself in a brand new 2017, piedmont green with a beautiful macchiato beige interior. What an experience! From beginning to end, I felt Like I was their most important sale in the room!

Highly Recommend

Jason Keck of Temecula MB was great to deal with, wonderful customer service. Everyone there is helpful and responsive, you won't have to deal with "pushy" at this location. Beautiful facility, great experience!

NEW ML400!

This is our second MBZ bought from this dealership. George Mejia is the best! and he'll always be our salesman, and friend! Thank you for your patience through 7 hours of negotiating, and for always being there to take care of us. ALL the staff is very accommodating and we enjoy just stopping in for a cup of coffee and car wash regularly. They treat us family, not just a customer.

Second to none!!!

Edwin was great. Great experience over all. I would highly recommend it. I drove from Fresno and was glad I did it.

Pleasant experience

I usually dread the buying process, but going to the Mercedes dealership here in Temecula was a pleasant surprise. Everyone there is professional and yet friendly. Justin was patient and kind. I feel I can count on returning there with any issues and services that I need and be well taken care of. Thank you so much for the pleasant experience and also the great facilities.

Class A service

This is our second MB purchased from MB of Temecula. As someone who has been in the maintenance field and car industry for 20 years, our purchases were stress free and the staff was top notch. Melanie was front row with us answers all of our communications and a pleasure to deal with. Future buys will most likely be on the horizon.

Great Professional

Sam was very professional and knowledgable, but, this is normal practice at this dealership, you will never have a bad experience.

Great Service!

I took my car in for a check up. Upon arrival, I was instantly greeted by a check in attendant. Super service with a great helpful attitude. My service advisor Ramon Ventura always is a pleasure to work with. No stress, and he's so good with exhibiting excellent customer service. From the moment I arrived to the dealership, to when I picked up my car, Mercedes-Benz couldn't of treated me better. Not only do you have a quality product, you have quality people as well. What's more, I use your car wash several times a month. Your staff is fantastic!

Outstanding experience!

Sam Dalati is one of the best service managers I have ever had the chance to work with. He treated me and my wife with the utmost respect, and explained everything very thoroughly. I would highly recommended Mercedes Benz of Temecula.

CAR DETAILING SERVICE

I HAD MY CAR DETAILED THIS PAST WEEK AND THE RESULTS WERE EXECPTIONAL. RAMONE VENTURA AS ALWAYS WAS GREAT TO WORK WITH. HE ALWAYS MAKES YOU FEEL LIKE A VERY VALUED CUSTOMER.

Review

Justin, very enthusiastic sales person. He helped us to get a more comfortable and reliable car. Thank you !

Great Experience!

I just bought a beautiful used E-350 Mercedes Benz from Justin at this dealership. Justin was excellent in dealing with me. I was very specific in what I wanted, both in vehicle and price and he made it happen! He did so in the most courteous and polite way without any pressure. I met with several other employees at the dealership during this process and everyone was wonderful and friendly even though I kept them past closing hours. I would very much recommend Justin and this dealership to anyone in the market for one of these marvelous vehicles.

Mercedes Benz of Temecula

Mb of Temecula took acceptional care of us. Edwin and the sales crew were awesome to work with. Best customer service out of any other dealership we have been to. I recommend this dealership to everyone.

Excellent buying experience!

Enzo "the italian guy" picked me up from the parking area in a courtesy cart and escorted us to the front of your beautiful dealership. Enzo nailed it with an awesome first impression. We proceeded to review a selection of automobiles which suited my previously discussed requirements, and zeroed in on a 2014 C250 - certified and a great deal! Enzo is very caring and respectful, and offers extensive knowledge of Mercedes products. The overall buying process was very smooth and stress free.

Mr Mills

As always my sales representative Robert was outstanding, a true professional. I wish I could get them to come work for / with me. Finance was super as well. Vincent the sales manager was great as well.

Excellent experience for an experienced consumer!!

I have purchased / leased 5 consecutive Mercedes Benz automobiles, definitely know my way around dealership. The sales people Jason and JC we're friendlyand knowledgeable.Selection( color combinations ) with desired options perfect for me. Looking for a deal on a 2016 ended up with a great deal on 2017 SL . Couldn't be happier with entire process identifying new car, securing great deal, finance( Debbie and Robert), and lease return. Process seamless and staff at each level genuinely friendly and helpful. Facilities new , beautiful and first class..

Experience with Mercedes Benz of Temecula

Bob Crabtree was professional, knowledgeable and non pressure. The experience was excellent!

Best car buying experience in my life!

I intended to simply glance at a car on the lot on Saturday. JC approached and was likely the most helpful Salesman I've ever met. In less than 45 minutes after I said "I'll take it!", I was pulling out of the showroom in my new car. Fast, friendly, knowledgeable, professional and courteous are just a handful of words to summarize these amazing people. I have found MY dealer and they have a customer for life!

Outstanding

My experience was outstanding,Omar was exceptional and superb with his service,I will recommend this dealership to anyone,Totally satisfied,

Service

Car in for B service. Loaner was ready when I dropped my car off and the service was completed in a timely manner the next day as quoted.

Nathan Short. Owner of CLK Installations Inc.

Always great to be part of the MB temecula family.

Great Experience!!!

I am very pleased with the customer service I received from Ed Finely and Arash Himmat. Both were exceptionally helpful and the follow up is the best I have received in purchasing my last 25 cars.

Enzo is the man

They are super nice and always take good care of my family and friends whenever we go! Enzo is very professional and personable . Highly recommend him !

I am very pleased with customer service

Melanie Rhoan was an excellent sale consultant . She had helped and provided the best quality services to me .

Roman Venture

100% satisfied!!!! Mr. Roman Venture was extremely polite and respective individual, representing of the service shop with excellent manner. Best Wishes,Homa Samad

The best

Will never go anywhere else. What a relief to be treated like a customer. Dealer experience was excellent

Excellent Service

Excellent Service from Reception Jonathan's contagious smile. Entire team from every department experience was outstanding. Service with a smile. Very impressed.

Believe the reviews

We have a Mercedes dealership 30 minutes from home, but we drove nearly two hours to have our car serviced in Temecula because the reviews were so compelling. Believe these reviews. This place - and the employees - really are exceptional. Our service rep, Gustavo, could not have been more accommodating. We have a 2014 E350, but we were treated as if we were driving (or buying) the most expensive car in the line! Our long drive was worth the time and effort.

Excellent service, above and beyond

From the moment I arrived, I was treated like royalty. I was catered to like no other dealership I know. This is not my normal dealership. I only went here because it was close to my job. However, they treated me so good, I will not ever go back to my regular dealership. MB of Temecula won my business hands down.

Great Customer Services!!!

My husband and I recently purchased a GLC. From the moment we arrived to the dealership, we received exceptional services from Enzo and the Mercedes staff. Enzo was very knowledgable about the cars. We defiently recommend this dealership and thank you for the outstanding customer services.

Mercedes-Benz of temecula is the place

I just wanted to express my appreciation for the excellent service i received from you guys,most especially from Melanie..always greeted you with sweet smile..It is becoming all too rare these days to find a dealership that goes to such great lengths to satisfy its customers.

Great buying experience

I bought a 2017 C300 coupe over the weekend and I think I am the first in the valley to have this vehicle. It is sporty and fun to drive and looks great. My experience with the team at Mercedes-Benz of Temecula was outstanding starting with the greeting I received when I arrived from the ladies at the front. I had an appointment with Bob Crabtree and he greeted me promptly and was super nice without being that "pushy salesman" that we all think of when we think of the car buying experience. Everyone he introduced me to was professional and polite. It was a great experience. I had to return the next day to drop off the manual and extra key from the car that I traded and was greeted like an old friend. I would highly recommend this dealership.

Excellent shopping experience+excellent servic

Excellent car shopping experience, wonderful service provided by Peter. I see why they have great reviews. Buying and financing was super quick and I've bought 3 cars in 5 Years! Peter was wonderful and I can't thank him enough along with the wonderful man who processed our financial documents. Thank you Guys!

Best car buying experience ever

Super experience. The entire deal was done over the phone with quick response from Edwin. I literally came in and met with Robert Crabtree signed all documents, took less then 15 minutes. They delivers car to my home about an hour later. Easiest car buying deal ever!!!

Quick and painless!

Thank you to Juan Carlos for helping me through the process of turning in my previously leased Mercedes-Benz C250 and getting me into my new C300! You and your team worked hard to get us a great lease going forward and my fiance and I are truly grateful for how quick and painless the whole process was. I can't say anything negative about the experience from start to finish!

fast response to road service

My wife had a flat tire and was on side of the 215 highway near Clinton-Keith. MB of Temecula immediately sent roadside assistance. It was raining terribly hard and the person brought a replacement vehicle for my wife to leave the roadside and drive to the dealership. The car, a C250 was repaired quickly and my wife went back to the Temecula MB dealership to retrieve the car. Always outstanding service from all departments. We always refer friends that are thinking about buying cars to go to MB of Temecula. Our service representative even got a sensor fixed that had been malfunctioning on the engine. This is the only dealership you will ever want to go to for purchases and maintenance. They are truly the best of the best. -Damian & Lanie Farrar

Best services

My wife and I very happy with a new purchased Robert Crabtree very helpful sale man and best services my wife and I would like to recomended family and friends there thank you Robert Crabtree

John, 1st Choice Autoworks

I am the Service Manager at our shop. I have been a Service Advisor for 25+ years. Willie is a top professional in his position at Mercedes-Benz of Temecula. He returns calls and follows up. The experience I had with him was the best. Any of my customers, that we run into like the unique situation that occurred, we will definitely be contacting Willie. We work on all makes and models foreign & domestic. If you have something come up in your used car department, give me a call. I have a great electrical Tech, but we are not licensed to replace the ECM. Thanks again and please tell Willie he did a great job! John Couch

Very pleasant experience

My wife and I had horrible experience with MB of West Covina (the sales manager at West Covina was rude). When we went to MB of Temecula we were half expecting rude services, but it turned out to be the best MB dealer ever! We purchased a C63 AMG and the entire experience was great! We had nothing but pleasant experience with Alex, Deby and Jackie and we will be going back to them for future purchases for sure!

#MERCEDESBENZTEMECULA #1

The BEST in quality service and repair, and overall environment. The staff were warm welcoming individuals who provided me with excellent customer service. Mercedes Benz not only has the best German Engineered quality, it also provides me security

Pat from Laguna Beach

I have been a client of Antony Chandler and Andreas Bellgardt for longer than I care to remember. When I met current General Manager , Antony Chandler, he had recently arrived from South Africa and was a rookie sales person. He has the genuine feel for people that is rare to find and that translates well to a major purchase like a Mercedes. I have sent may associates to him and they agree that they always get the better part of the deal from working with him. I met Andreas while he was working for a boutique German car tuner in Newport Beach. Apart from being an excellent sales person, he is by far the most knowledgeable car person you will ever encounter. That is very important to me as they are incredible machines that he is selling and if you are going to pay this amount of money you should understand just how forward thinking Mercedes engineering is compared to other vehicles in this price range. Nothing compares to these two gentlemen and their cars.

excellent in every way

Thank you so much Temecula Mercedes! I brought my car in for service recently. I live in NC and have been staying in CA for several months. They paired me up with a loaner car and got my service done very quickly. Willie in Customer Service was awesome, so helpful and friendly. Thank you for providing quality at every level!!

Cody was great.

Cody was great. I am a single female and always seem to get the slickest talker. Not Cody. He was there to help. The team was straight-up quickly about the price, and finance and delivery were fast. I was thankful I didn't have to wait long, but they had a nice cafe with TVs and local people to talk with who were in service or also buying cars. The car was slightly used and I found a small oil leak. But they fixed it the same day I called, and had her all washed up and ready in few hours. Pulling into service felt like a nice hotel valet, with two people to guide me. Even when I was in for service, everyone who saw me said hello and asked if I needed anything, offered water, etc. The service advisor, Willie, was great too. I am already looking forward buying my next car there!

Top of the line dealership for MBZ

I was sifting through dealers online to find a clean MBZ C250 certified car for my wife. MBZ Temecula had a good inventory and I found a 2014 with 3488 miles on it. I email inquired about the car and interest in buying it fleet, have my own loan, no trade. Alex, fleet manager replied in a few minutes with his phone so I called and made an offer for the car. He got approval and called back a few minutes later, offer accepted as long as we close the deal the same day. The car was PERFECT, my wife did a test drive, and we bought it . Alex was great, offered water, coffee, very polite and helpful especially with the tech help my wife needed to test drive. The dealership is big, and beautiful, but especially the staff were helpful and friendly.

Replace a flat tire.

Sounds like a basic incident. I hit something on the road on my way to an appointment. That something tore a hole in my tire. I did call AAA and had the spare put on. Called Mercedes in Temecula and they said bring it any time and well get that taken care of. I went in later in the day with no appointment and was taken right away. Had coffee and relaxed in the lounge until the work was done (including a much needed wash). The repair cost was less than the estimate - always good news. Then I road off into the sunset.

Completely satisfied

I have visited this dealership several times since it opened. I have always been greeted warmly by the very friendly and knowledgeable staff. Yesterday, I found a beautiful car for my wife and negotiated an excellent deal. Andreas went over all the features of this wonderful machine with me and on top of that, today spent an hour and a half with my wife doing the same. The facility is beautiful and the customer service at this dealership is simply unsurpassed.

Great buying experience!

I decided to go to Mercedes Benz of Temecula to check out what they had to offer. In the past I haven't had the best experience with some of the dealerships in town. What a refreshing experience to work with David Harvey who was respectful, calm, and not aggressive. He was knowlegeable in showing me the features of the models that I was interested in. I was introduced to the manager, John Teasdale, and he and David worked a great deal with my trade-in, purchase price, and finance terms. I ended up purchasing my first Mercedes! Everyone at the dealership was so friendly and helpful. I was also introduced to the general manager, Antony Chandler, who made sure every step of the buying process went well. Once I completed the paperwork, David and Melanie walked me through all the features of my car. I look forward to the friendly and professional service at Mercedes Benz of Temecula. Eileen K.

Business Entrepreneur

Overall - satisfactory. My experience has always been pleasant with my Service Advisor who is courteous, respectful and professional.

A pleasant buying experience...

I was in the process of buying a new vehicle. I visited numerous dealerships in search of my next car. Some salesman were courteous and helpful, others not so much. I decided to stop and look at Mercedes Benz of Temecula. My first reaction was wow!!! Look at all the beautiful vehicles. A salesman led me to the type of car I was looking for. He was very professional answering all my questions fully. We found one that I liked and in my price range. Even though there were many to choose from. The buying process was very pleasant. They understood my situation and were very easy to work with. I walked out with a beatiful vehicle, satisfied 100% with the purchase. There was no pressure to buy. The selection was vast. The staff was extremely professional. Like their cars, a lot of class . I wont hesitate to go back for my next car.

Thrilled!

Omar was easy to work with, the entire management team was a pleasure to work with; financing, sales, etc. There was no hassle and we didn't feel like we were being "sold" anything. Thank you to Omar for his thorough explanation of the car we purchased, and for going above and beyond to make sure my 7 year old and 5 year old "high energy" boys were entertained. He even took them on a ride in the golf cart to keep them occupied. Thank you to the entire team. It's nice to be back in a Benz again.

Great overall purchasing experience

Everyone at the Dealer was so helpful and offered great customer service as well as great customer satisfaction. The buying experience wasn't as long as I've experienced at other dealerships. It was really no hassle and no high sales pressure. The experience made me glad that I had joined the Mercedes family. I will definitely be purchasing my next Mercedes here. Thank you again. May

Superb dealership!

I'm really not sure where to start, but all I can say is that my experience at Mercedes-Benz Temecula was nothing short than outstanding... My sale advisor George Mejia was an absolute professional... We were in contact for a few months prior to purchasing my wife's new vehicle... In October when I began looking to upgrade my wife's car our family was faced with multiple challenges and hardships that postponed the purchase. Despite that George continued to email and call to see if we were alright and offered words of comfort and prayer. Fast forward a few months when some of the clouds began to clear I really wanted my wife to have her new car so I called George and he literally sprinkled magic on making our wish come true... I can't put his efforts into words!!! Extraordinary!!! The staff bent over backwards for me to ensure that the deal was made... Unlike any other car purchase I've made this one tops them all. I am a military serviceman on a budget and never felt less than a millionaire during this transaction!!! Thank you all... Vincent T., Deby G., and most of all George Mejia for your friendship, compassion, and kind hearts... You have made a believer and loyal customer out of me... God bless you all!

Great experience!!!

I'm really not sure where to start, but all I can say is that my experience at Mercedes-Benz Temecula was nothing short than outstanding... My sale advisor George Mejia was an absolute professional... We were in contact for a few months prior to purchasing my wife's new vehicle... In October when I began looking to upgrade my wife's car our family was faced with multiple challenges and hardships that postponed the purchase. Despite that George continued to email and call to see if we were alright and offered words of comfort and prayer. Fast forward a few months when some of the clouds began to clear I really wanted my wife to have her new car so I called George and he literally sprinkled magic on making our wish come true... I can't put his efforts into words!!! Extraordinary!!! The staff bent over backwards for me to ensure that the deal was made... Unlike any other car purchase I've made this one tops them all. I am a military serviceman on a budget and never felt less than a millionaire during this transaction!!! Thank you all... Vincent T., Deby G., and most of all George Mejia for your friendship, compassion, and kind hearts... You have made a believer and loyal customer out of me... God bless you all!

Service for C350

Contacted the road side assistance to tow my vehicle to the Merecedes dealer in Temecula. Ramon was the service person who was able to give me the diagnostics on my C350. I was able to save some money on the repairs because they acknowledged that I am a Veteran. I really appreciate your professionalism and prompt repairs on my vehicle. I would recommend this dealership to anyone who owns a Mercedes and hopefully will purchase another one in the near future. Thank you for your outstanding service George Miranda Retired USMC

C 250 sport

The entire team was fantastic from beginning to end. We left very happy and confident that we found a dealership that sincerely cared about what was important for us.

Geat service

smooth, easy a good deal ever before. AAAAAAAA++++++++++++++++++++

Great service

Mr. Woo was very helpful and friendly. The process was so easy and everyone was friendly. Everything was 5 stars I couldn't get my phone to work right.

Great Team.

Very impressed with this Dealership and their team. The facility is top notch and their knowledge of Specialized Mercedes Vehicles was unmatched. Overall very glad we could do business and will definitely continue for the years to come. Thank you Vince and the rest of the team!

A truly enjoyable experience

Had been thinking about a new car for my wife for a while. Ran across an ad for a vehicle in San Diego that might work but we were a little pressed for time so we decided to stop by Mercedes-Benz of Temecula and see what they had on the lot. Upon arrival we were immediately greeted by Omar. Our initial impression was that he was friendly and professional, yet not pushy. Because the ad I mentioned was for a late model used vehicle, Omar began by showing us their used selection. After driving a very nice used vehicle I wanted to compare it's features to a new model. Omar showed us the new models on the lot and patiently explained the differences. After gathering all the facts we elected to purchase a new vehicle. With a little haggling we were able to agree on a price and the deal was done. Everyone involved was courteous and professional. With Omar's help, we found the right car for us and my wife couldn't be happier.

Professionalism, Professionalism, Professionalism!

Mercedes Benz of Temecula is a few miles north of the other Temecula auto dealerships on Ynez. As you drive up to the dealership you immediately get the sense that shopping here is going to be a different experience than most other car shopping experiences. I sum this up in one word: Class! Omar Sahar met us at the door; the man clearly enjoyed what he was doing. He asked us what we were looking for, offered us some water and off we went to look at cars. We were looking for a CPO C-250 coupe. Omar showed us the options in their inventory, then we went for the test drive. Omar knew this car inside and out. When we returned, he continued to tell us about the car. We decided on the car we wanted and headed back inside. Everyone we walked past greeted us - it was a very friendly atmosphere. I had already done some research on my trade, so knew the trade-in value. Omar took some information from us and went to check our credit score. While he was gone I did a quick lookup for the expected dealer price for the car. With our great credit score, the negotiation was quick and easy. Omar went to his manager one time and brought back a good price. The appraiser came in right where I wanted him to be on my trade. Fifteen minutes later we had signed off on the deal. Omar dropped us off at financing - 20 minutes later we were done. As we finished signing the papers our car had been cleaned, fueled and was waiting for us. Omar walked us through the features of the car and offered to pair our phones. He welcomed us to the "family" and told us about the complimentary car washes and airport shuttle service. Several managers came over to shake our hands and thank us for our business. I have purchased many cars in my lifetime and can honestly say this was the most enjoyable experience I have ever had. I'm looking forward to our new relationship with Mercedes Benz of Temecula!

Just One Word " Class"

Antony, First off I have to say that Enzo is not only a great guy but he told the time to understand my needs and what I was trying to achieve in buying the S-550. This is the second car I bought from MBZ of Temecula and the 3rd one from Fletcher Jones Motor Group. The dealership is first class and everyone and I mean everyone there is really nice and helpful and you should be proud of your team. I really enjoyed meeting you and seeing Enzo and the team again. Thank you for everything and for setting great standards at your location. Richard T

An Exceptional Experience

Well where do I start? All I can say is... WOW!! I'm truly amazed by their top notch facility. I was kindly greeted by Johnny Cribari after prowling the lot for a few minutes. He asked me what I was looking for and we got right to business. Given my circumstances, I feel like I got the deal I was looking for. No buyers remorse here! Thanks again Mercedes Benz of Temecula. You just earned yourself a lifetime customer.

Best Car Buying Experience Ever

Truly buying my CLS 550 was a super easy deal. I have bought many cars in my life and I must say this was the best ever. From the Salesman David, to the Manger, to Finance, to my delivery specialist; All topnotch people with great personalities that loved what they do. The dealership is beautiful and I will be buy weekly for my car wash. First class car, first class care and first class people!

Indeed exceptional

Staff are very friendly and approachable. Very courteous.

THE best car buying experience, ever!

My husband and I wandered in to Temecula MB while on a lengthy car search. We had been to so many different car dealerships during this search and met some nice sales people, some indifferent sales people and some that treated us as if we were there to waste their time. From the minute we walked into Temecula MB we felt special. Bob Crabtree met us in front with a warm smile and an offer of coffee (which I was in desperate need of, how did he know?). When we told him we were there to look at used cars, he said Great, let me show you what we have! We were stunned as we thought that we were going to be pointed in the direction of the used cars and told to take a look around. He actually opened the cars we were peering into and told us of their special features. When we decided to take one for a test drive he was so patient in explaining all the features and things that differentiate MB from other cars and he actually knew how to work all of gizmos and gadgets that were on the car! My husband and I were talking about two different cars and Bob never, ever made us feel as if we were in a hurry in any way. We felt as if we were Bob's clients for the day! We eventually ended up buying one of the cars which was way before we had planned to as this was just an investigative journey we were on because we fell in love with our wonderful new car. I would highly recommend Temecula MB because we were never pressured but rather we were treated like their best customers throughout the entire process!

Excellent Service

Wow what great service I have owned Mercedes most of my adult life and have experience many Dealership in several States, by far this was the best experience I have had. Keep up the outstanding Service . This was my first visit to your Service Department and my service manager was William Asaro outstanding young man,

The Mercedes difference epitomized...

Truly an enjoyable experience from driving on to the lot to driving off the lot. Sales representative "Enzo" was friendly, helpful and very efficient. Never before has buying a car been easier. Quality product, quality service, friendly staff, what more could you ask for.

Great to do business with :-)

Second time around with this dealership and enjoyed both experiences with our salesman Jason Keck and the whole staff! Very professional on all aspects, it kinda feels like home as everyone is attentive and friendly.

The best car buying experience imaginable!

If I were to imagine the perfect car buying experience that is exactly what I experienced when I recently purchased my CLS550 from Mercedes Benz of Temecula. Starting with my Sales Consultant, Alex Aftahi who competently led me through the sales process without any pressure, to Jeff Johnson, Sales Manager, who graciously and tirelessly worked with me to ensure that I received exactly the deal I was looking for. When all the negotiations were finalized I worked with Deby Galman, Finance Manager. to complete the required paperwork. Often it is when you get to the finance office that the car buying experience becomes unpleasant. Working with Deby set the standard for what getting through finance should be. Deby was professional, efficient, pleasant, answered all of my questions and perhaps most importantly did not apply any pressure to induce me to purchase something other than the vehicle I wanted. Antony Chandler, General Manager, even stopped by during the sales process to introduce himself. Over my lifetime I have purchased many cars. Without exception, my recent car buying experience with Mercedes Benz of Temecula has far and away been the most pleasant. In fact, I don't see how it could have been improved upon, it was perfect. What made it perfect was how I was treated by those people who I mentioned above. In conclusion, I would say that if you are considering purchasing a vehicle, you should give Mercedes Benz of Temecula an opportunity to earn your business, I'm confident you won't be disappointed. Thank you Mercedes Benz of Temecula, Phil Neustadt

Good Quality Service

My wife is very particular person and somewhat hard to please. We worth with JC primarily, and he was very diligent in attending to her needs. After about a month, we finally found a vehicle that suited my wife, and at a good price.

Best buying experiance ever !!!!

I will say this was the best buying experience we have ever had and let me tell you we have bought a lot of vehicles ! Completely stress free, Everyone & I mean everyone was super friendly, Very experienced with great knowledge to any questions, Gorgeous dealership ! Our salesman Omar hands down the best ever !!!! If your in the market for a Mercedes you must go see this dealership !

Great service, friendly staff!

So glad we now have a Mercedes Benz dealership here in Temecula. My service guy Will is awesome. The staff is always friendly and helpful. My service guy keep me inform about my vehicle. Great service, great team! This team really do care about your car.

It was just a flat tire.

I am new to Temecula and recently widowed so a flat tire seemed like a bigger problem than usual. One call to the dealership had a service man at the house and tire changed in no time. The dealership and access road are so new they did not come up on my GPS or my cell app but a phone call got me to the receptionist who patiently gave easy directions to the dealership. Once there the service personnel took over and I was on my way in a loaner car (replacement tire not in stock). The next day I received both a phone call and text that my car was ready for pick up. An easy, no stress fix!

Will keep coming back

I purchased my second Mercedes-benz, a 2012 GL450 from Peter Micheal at Mercedes-Benz of Temecula. Peter was professional, friendly and very helpful. I was so impressed with my experience with Peter because he made me feel so comfortable about my purchase, he didn't push me or try to convince me to purchase something, he knew what I wanted and did everything he could to make sure that was what I got. I want to personally thank Peter for making my car buying experiences a great one. When I'm ready to make another car purchase I will definitely be coming back to Mercedes-Benz of Temecula.

Best service provided when purchasing a new car

I have owned MB many years and have used many different dealerships. This is the first car I buy from the Temecula MB dealership and what a difference. Friendly staff, very quick process and very few papers to sign and be on your way. The facility is beautiful and many staff who look after you all the time. Highly recommended.

Just What the Dr. Ordered

Just went over 200K miles on my 2002 W203 C320 Wagon and took it in for Oil Service at MB Temecula. As always, my service rep, Ramon Ventura carved out an appointment for me on short notice. The service was completed in a short period of time and as usual the complimentary car wash had my old wagon looking like new. Previously, before MB Temecula opened, I took my car to another MB dealership for maintenance and was dissatisfied with the level of service and customer appreciation. It just seemed like the reps were getting stale and that since my car was getting old, it just wasn't in their interests to keep me as a customer. I get just the opposite vibe from Ramon and the rest of the staff at MB Temecula. They are building a strong relationship with me through their service center and when it does come time to move on from my trusty wagon, I know the first place I will look for a new car.

TRAVELING FROM NY TO CALIF AND RV BROKE DOWN

My husband and I were traveling from NY to Calif when our Mercedes Benz Sprinter RV broke down. We were stressed and did not know where to go to get the RV fixed. Our Uncle heard a commercial that the dealership had just moved to this new facility. He dialed 411 since your new location was not in the phone book. We were able to phone your dealership and we had the honor working with Will Asaro Service Advisor. Prior to the tow truck pulling in the yard with our RV Will was calming my husband down. Will explained what the tech needed to do on our RV and provided us with a timeframe. We were asked if we needed a ride or vehicle. We happened to breakdown at a relatives house so were all set on both choices. We were greeted with professional and pleasant employees that always asked if we needed water. My husband has health issues and we needed to be back in NY by Monday(which is a four day trip driving). Will understood what are personal issues were and when our RV needed two special parts both days/times the part runner made special trips to retrieve the parts. Will also provided us tips of the area of things to see and do while we waited for the RV. The day we picked up the RV Will had to leave early since he was sick. We did not get to thank him in person. Will, Thank you for changing our bad situation into a positive. The RV was washed prior to us picking it up. We had it back to NY by Monday for my husbands dr. appointment. The RV drove 2700 miles straight and ran like a top. We can not say enough about your establishment. We have told all our friends and family from Calif to NY.

Best Mercedes-Benz Dealership Around!!!

I purchased my first vehicle, 2014 E350 from Jason Keck at Mercedes-Benz of Temecula. Jason was extremely knowledgeable and helpful. I was so impressed with my experience with Jason that a year and half later I purchased the new 2016 GLE Coupe. My time with Jason and the staff at Mercedes-Benz of Temecula have been phenomenal and I will not go anywhere else!! I want to personally thank Jason for both experiences. The staff at Mercedes-Benz of Temecula are detail oriented, thoughtful and knowledgeable.

The very best place to service your mercedes

This dealership is absolutely remarkable. Whether you purchased your Mercedes from them or not, when you bring your car in for service you are treated like an honored guest. They go out of their way to make sure you are comfortable and there is as little inconvenience or disruption to your life as possible. While there, I have seen people arrive driving everything from late models to classics and every single owner is treated with the same grace and courtesy. The work they do is exceptional and they follow-up to ensure the car is operating to expectancy once you take it home. The mechanics are perfectionists and I can trust that when I have anything done, it is done right and the prices are actually right on par with other reputable automobile services. However, the peace of mind of knowing my Benz is dependable and safe is incomparable, because the little passenger I carry is priceless.

Excellent service all the way !!

I've received nothing but excellent service from MB Temecula ever since. All the staff here are professional, polite, and friendly. Anthony is very down to earth and he always says hi! My mother in law took her car here for repairs and she couldn't believe that they gave her a loaner. She was totally satisfied with the repair and will drive up here again from San Diego. I would definitely recommend MB Temecula to my friends and family.

Great service from start to finish,

Mr. Acevedo was very polite and helpful even though I had a prior problem, brought my old 85 380SE for the first time to the facility, got a loaner and contacted for the review,even though I had none of the service done he explained all that was needed and that they could order the parts at a later time,will continue bringing my new Mercedes for service as needed. Facilities always impeccable and all personnel polite and helpful.

A+ Rating for Mercedes-Benz of Temecula

Since Mercedes Benz of Temecula opened, I have been a faithful customer and I would never have my car serviced anywhere else. I have always received A+ service and this agency is always very friendly and professional. They always go beyond to satisfy their customers. You are not another "number" when you enter their doors or even when you call to schedule a service appointment. Rod Carey is my personal service department contact. From bringing my car in and to the completion of the repair, he is so friendly, professional and follows up by texting me on the status on my vehicle' repair and when it is ready to pick it up. He is truly exceptional and a great asset to Mercedes Benz.

Faith Miko

This is the best dealership I've ever dealt with. The service is wonderful from signing papers was so quick to picking out the right car for me. Alex my sales manager took good care of me. Dealership is so clean. From opening doors for you to greeting you. Everyone is genuinely friendly here.. Unlike other dealerships give you the runaround, not Mercedes-Benz Of Timacula! This is the best dealership I've dealt with in the past 10 years. I will be coming back here from now on to purchase my new vehicles. I'm very pleased with this exceptional dealership. Thank you so much Faith Miko

Exceptional Dealership!

I had visited four other Luxury Car Dealerships, before coming to Temecula MB! This dealership was exceptional from start to finish! They had the exact car I was looking for, right on their lot! The color combo I wanted was very unusual. No other dealership even had this color combo on any of their cars! MB Temecula had it right there. It was The First car I looked into at MB Temecula! I knew immediately that this was "The Car" for me. Our Salesman, Omar, was very knowledgeable, very calm, very helpful and very understanding. He never pressured us, nor rushed us, nor oversold the car to us. He answered all our questions and offered more info, that was specific to this car. He had the Perfect temperament for a car salesman. We felt so comfortable with Omar! We feel we have a friend for life! We expect to have a good and long term relationship with Temecula MB!

Preventive maintenance

Outstanding customer service, professional, friendly, on time ...!

My Benz experience

Everyone made me feel special! This was a first time purchase for me and Peter Michael was very helpful and caring throughout the processs! Jackie Carry was very pleasant and fun while showing me how to operate the features in my new car!

Look NO FURTHER!! :)

Seriously LOOK NO FURTHER!! This dealership is THE ABSOLUTE BEST! My husband and I went in to check out a car we had seen listed online and were immediately greeted with sincere salesmen & women who didn't seem like the typical car dealership vultures! They calmly asked us if we would like a water, soda, coffee or even a latte! I was immediately a fan of this place! We were introduced to Antony Chandler, the GM, who was equally as sincere as the rest of the salesforce. He placed us with Melanie Roane, one of the NICEST, most helpful and patient saleswomen we've ever had the chance to work with! We gave her our budget and exactly what we were looking for and she showed us 2 cars that she thought we would love - and we did, neither of which were over our budget (THANK YOU MELANIE!)! We test drove both and had lots of questions about how certain things worked and she was SO incredibly patient with us, answering each and every question with some pretty incredible knowledge! She really knows her Mercedes! She was NEVER pushy or rude, but rather like a big sister, helping us get into the right car for us and our budget! We actually ended up closing the dealership down, way after their normal business hours in order to finish writing everything up... and she, Antony (the GM), the finance guy and a sweet as can be detailer stayed there until the moment we drove off the lot! It felt a little bit like we were royalty at points! This dealership is not only BEAUTIFUL, it's an incredible experience, from beginning to end! We can't recommend them highly enough!! Aaron & Jill

Good service

The service was great. customer service excellent but the waiting time is horrible.

Awesome Dealership

This is my 3rd Mercedes-Benz purchase from Fletcher Jones and the 1st from MBZ of Temecula. My sales representative "Enzo" was exceptional in all of our communications. The Temecula facilities is amazing! Everyone was very pleasant and professional. Looking forward to my next purchase from Enzo at MBZ Temecula. Thanks RT - Menifee

satisfied

Melanie Rhoan has been very efficient. . Follows through promptly

Absolutely First Class Service

Brought My Wife's Benz to get serviced and repaired and they went above and beyond! Found and fixed problems that could have cost me a lot more trouble and money in the future, but my Advisor Alvaro Acevedo and his team did an amazing job, my wife loves her baby and we left it in the right hands! Thank You So Much! We will be back to buy our next car here!!

Why Call Mercedes-Benz Temecula

This was our first Mercedes-Benz purchase. Our sales representative "Enzo" was exceptional in all of our communications. The Temecula facilities are amazing! Everyone was very pleasant and professional. However, you can't buy a car on just good people. MB of Temecula went out of their way to make sure we got the vehicle we wanted within the price range we were willing to pay. No other dealership within 200 miles was willing to make the same deal. This is the creme de la creme... That is why you need to call Mercedes-Benz of Temecula.!

great service

Mike, my salesperson, listened to what I wanted and found me the perfect car. Vincent was great in getting me good financing. Overall I was treated with respect, everyone was professional and I left as a very happy customer.

Made the Switch

I have been driving BMW for the past decade. Never really thought of any other brands. But, when my friend told me to check out the Mercedes Benz Dealership in Temecula, I'd figure out of courtesy for my friend, I would check them out. He introduced me to Lee Kenniston, who was very friendly and helpful, and really did an excellent job in educating me on the Mercedes Benz experience and what it meant to be part of the Mercedes family. After test driving one of their cars, I was instantly hooked. From beginning to end my experience with Mercedes-Benz of Temecula has been second to none. I highly recommend this dealership, and Lee Kenniston, and look forward to buying my next car with them.

In a Class of Their Own

This is the fifth car that I have purchased from Vincent Troncoso. When I think about my experience over the years, the words Amazing, Awesome, Professional, Honest, Trustworthy, First Class, World Class all come to mind. However, the truth of the matter is that are no words that justly describe what an incredible experience it is working with Vincent Troncoso and the Mercedes-Benz of Temecula team. The reality is that they are in a class of their own, unlike any other. Vincent always works as hard to get me what I want and get the deal done as he would for himself. In December, I purchased a 2015 ML250. Friday, I purchased a 2015 C300. Yet again, I have 2 gorgeous Mercedes-Benz sitting in my garage. Thank you Vincent!

Just overall good service

Im very satisfied with MBenz of Temecula's customer service, parts and repairs. Exceptional car washes for sure, not sure who are doing car washes but man they took care of my Sprinter Van, almost a detailed service. I took one star of the quality of repairs because MB forgot to fix my driver automatic window but I'm for sure coming back to get it done. Probably just really forgotten and then again people are people. Highly recommended!!!

SHOCKINGLY GREAT SERVICE (seriously, read this)!

So I called this dealership a few hours before showing up there, just to tip them off that I might be stopping by and to specify the model of Mercedes that I was in the market for. Well, when I did show up to the Mercedes of Temecula dealership, I was SHOCKED to find that the manager had assembled a whole display lot for me of all the cars on the property matching the description I had vaguely specified over the phone. This is no exaggeration. It was unbelievable. Upon seeing all of the work that had been done on my behalf before my arrival, I was sure that the pressure would be on for me to buy one of the cars --- nope. Instead, the manager (again, not even a sales rep), proceeded to look up a different Mercedes which I had found at a different dealership for a better price. I was expected him to shoot down the flaws of the vehicle once summoned on his computer -- nope again. Instead, he chose to put his company's profits on the back-burner, and found a way to bring one of his cars down to a price I could afford. Yup, this all really happened. Seriously, go to this dealership - you can get a Benz for the around the same financing as a Ford sedan - who the heck wouldn't???

6 stars

Antony Chandler and his team at Temecula are what make Mercedes Benz the brand that has stood the test of time and make these vehicles the favorite for well experienced, wise individuals. I did my deal for a new electric car whist on business in Australia and fiji. I have been buying cars from Ant since his early days at Fketcher in Newport and his service as a Mercedes Benz ambassador has ripened with age and responsibility . If I lived in New York I would still deal with this leader and his team . If gives me no greater pleasure than turning my friends onto MBT and find their opinion to be no different - What a great experience simply buying a car and the impeccable service that comes attached to it ! Well done Ant and team and wishing you all the very best for your future in the Wine valley !

Great Service, Great Staff....Great new Car!

What an amazing dealership! From being greeted right when we pulled up, brought into the owners lounge for a cup of coffee and a water, and a seated in front of a huge flat screen tv. We met with our long time friend and Finance Manager, Deby Galman (more on her in a second) who introduced us to December our sales girl. We were shopping for a car for my wife, and we had our 6 month old boy with us, and December was more then patient. She took the time to let us explore and drive all the models we were considering and educated my wife as we went. We chose the car we wanted and off to Finance. Deby is SO knowledgeable on the different options that Mercedes has to offer and she educated us on their amazing Lease program. She took her time (after hours on her own time) to show us the difference in price to buy vs lease and the benefits of both. In the end we signed up for their 3 year lease program on a 2015 GLK350 and could not be happier. Thank you VERY much to Deby & December as well as the entire staff at Mercedes Benz of Temecula, you just gained a new customer!

An Exceptional Experience

I have been vehicle shopping for almost 2 years off and on. I had visited this dealer before and was impressed with their atmosphere. I went a different direction as I was really looking for a pre owned Audi A8l. After visiting dozens of dealerships and chasing the web listings, I saw a pristine S550 at Temecula MB. There I met Juan Carlos who was not only professional and knowledgable, but patient as the day is long. He was no pressure, a genuinely great guy that makes you feel right at home. After driving the vehicle we left to think about it. The next day we came back and closed the deal. Although I love this vehicle, I bought from Temecula MB simply because of Juan Carlos and the culture of this dealership. Everyone was assisting me with their amenities and even better....they were all smiling from ear to ear. Not an ounce of tension at this place. To sum it up, I bought a great car at a great place from an exception person. JC....your the best and thank you MB Temecula for this exceptional experience....!

Purchase Experience

My wife and I had an absolutely first class experience last Saturday (1/31/2015) at Mercedes Benz of Temecula where we purchased a 2012 certified pre-owned E350. Everyone was amazing and we were treated with outmost courtesy. I would like to thank Michael Hunter, Vincent Troncoso, Jeff Johnson, and of course Anthony Chandler, the general manger, for treating us with such amazing class. If you are in the market for a new or pre-owned Mercedes Benz, I would highly recommend visiting this dealership before going anywhere else, as I am certain you are going to receive an amazing car buying experience. Mike M.

Mercedes of Temecula

Our salesperson Enzo was very helpful and knowledgeable about the SL400 we purchased. Everyone at the dealership treated us very well. The dealership was beautiful, clean and inviting. I would definitely recommend Mercedes of Temecula and Enzo. Thank you Enzo for taking such good care of us. You are a superstar.

Excellent Dealer!!!

I've been getting brand new vehicles since I was 24 years old and I had my fair share of different dealers on many car manufacturers but just this 4th of December I've had the best experience so far, with MB of Temecula. From the beginning, Jason, Mark and Wayne went out of their way to help me get my first Mercedes-Benz and let me tell you, they are simply the best. I had and issue with the car I drove to the dealer and Jason himself was so helpful in getting the car back on line. I highly recommend this dealer.

Welcome Mercedes Benz Temecula

Great Team - I consider myself one tough consumer and while my husband and I have purchased multiple vehicles in our time I have to say the warm welcome, great sense of humor & knowledge of Mercedes brand starting with Bob Crabtree to financing with Wayne we couldn't have asked for more. Weekly car washes in Service Dept under Antony s staff is icing on the cake. Great Deal & outstanding quality. Feeling spoiled.

Outstanding Service and Outstanding People

Our first experience with this dealership was obtaining service and repairs for our 2003 E500. The service staff was outstanding - it was while waiting for the repairs that I met Lee Kenniston. I was in the market for a new Mercedes but at a much later time (months). Even knowing that I was just browsing Lee spent a great deal of time with me going over the entire dealership and the vehicles available. I am a 69 year old retiree that has purchased a number of new cars over the years I am not a novice at this. Lee did not treat me like an idiot nor did he assume that I knew everything. When my wife met him a few weeks later they hit it off and the rest is history. My wife and I are a hard sell. Lee made it easy and we drove off with the Mercedes my wife wanted. The rest of the team was attentive, courteous and very friendly. We enjoyed the experience -- you have a great staff. Thanks Lee

Howard Leonard visit to Mercedes-Benz of Temecula

My service representative, Ramon V., was his usual prompt friendly helpful self. The wait was reasonable, the price as quoted and the repair (transmission service) properly done. I can only hope everyone continues as is (and I don't require too many repair/services, i.e. 2001 auto). Howard,

Great Service and Communication.

This was my first time at MB Temecula. Even without an appointment, Alvaro handled my problem and gave my CL500 a thorough going over. All the people at Fletcher Jones were very friendly and courteous and the facility is beautiful.

Exceptional Service!

This was my first visit to Mercedes Benz and I was dropping off my fathers 2008 Blue Tec for an oil change. As I was pulling up to the dealership, several employees kindly directed me to the Service Department. It was very obvious as you are driving in that everyone gets involved in making you feel important and welcomed! Technician Steve Reynaga arranged for me to meet with Service Advisor Alvaro Acevedo. It was a great meeting with Alvaro as he was expecting me. He was very knowledgeable and professional as he walked me through the service details and service process. Alvaros pride in the facility was very evident as he pointed out all the features of the dealership including the customer service lounges and restrooms. Steve quickly performed the service necessary on my fathers car and called me to let me know that it was being washed and it would be ready shortly. As Steve understands this car is my fathers baby, he thoroughly explained all the service details so I could relay the info to my father. Steves attentiveness to smallest details were greatly appreciated by my father. My father loved how clean the car was inside and out. I would definitely recommend Mercedes Benz of Temecula as each and every employee I came in contact with made me feel valued and that my business was appreciated!

Retired First Time Mercedes Owned

I requested a shuttle to take me home during repairs. I had a last minute change in my plans and I required a loaner. I informed Ramon of my situation and he was able to provide me a loaner at the last minute. Then there is Patrick with is up beat attitude. Always asking me what he can do to make my experience at Fletcher Jones more enjoyable. Cutos to both. I was having problems with my brakes and that was the reason for my visit. I was informed by Ramon that the brakes were warranted for only 10,000 miles. I just returned from a trip and just then went over 10,000 miles. Ramon told me what my cost would be for repairs to the brakes. Since I am retired, the cost for repairs were unsettling. Ramon suggested I contacted Mercedes Benz, USA to see what they could do for me. I did. After Mercedes Benz, USA talked with the service department, they offered me a discount on my service. What more can a service department do for their customers than to take the time to go out of their way to save their customers money. Sincerely, Jimm Vasquez, A Very Satisfied Customer

Great experience

My husband and I moved to Temecula a few months ago and at that time there was no Mercedes Agency here. A few months later, I was so delighted to get a letter letting me know a new one was to be opening soon. I had a problem with my trunk not opening and told my service person Alvaro Acevedo, how much I needed my car inmediately, because I had to attend my son's wedding. He said he would have it repaired inmediately. I left the car in the afternoon and at 8 am next morning he called me to say it was ready. They repaired the trunk, a light, and did a complete B service, washed the car and all in just a few hours. The staff was great and the service excellent.

Bad communication or fake listing?

The car was listed without price. It took several days and e-mails not to get a listing price but get a note that this car is not available and was already sold. Sorry what? Is it a bad internal communication about sold car or just a fake listing to get customer on "hook"? Lost time. Never again with them. I bought my first Infinity within 5 minutes and was named the fastest customer by dealer. I bought a car for my g/friend via internet without inspection trusting to the dealer(car with warranty). Here I could not get a listing $. I see a difference.

My first service experience was exceptional!

A beautiful facility staffed by friendly, courteous employees. From the moment I placed my CLS in "Park" until I put the car in "Drive", everyone at MB Temecula made every effort to make my first visit memorable.

Exquisite dealership 5 Star

This dealership represents Mercedes Benz at it's best. Every person we came in contact with we're exceptional making sure our experience was at it's best. The salesmen Randy Johnson, Bob Crabtree,Enzo Impagliazzo were extremely friendly courteous and helpful. All staff at this facility deserve mention, everyone made sure that our experience was memorable. For the best vehicle buying experience go to Mercedes Benz of Temecula. I highly recommend this dealership.

Wonderful service

I was treated so kindly. Ramon bent over backwards to provide a shuttle to bring me home when you were closing and my car had to be serviced on. Ed and Scott were very welcoming when thy picked me up. The driver who brought me home who was working on Saturday was also so polite.

Impressive!!!

From the moment I walked into the showroom, I was impressed! I was greeted by friendly faces and was shown great hospitality. I purchased my 2014 C250 from Michael (Jonathan) Hunter. He made the experience easy and painless for me. The finance department worked hard to obtain my business without the typical sales pressure. They put me into the car I wanted and made it work in my budget. I look forward to many years of relationship with this dealership.

Purchasing of A New Car

I have recently purchased a new E350, This was a great experience, as the sales department found the car that I was looking for. What impressed me the most, was the follow up after the purchase. " To make sure I was getting the Best Driving experience out of the vehicle" I have purchased in the Past Eight (8) New Mercedes in the past from different dealerships. This was one of the finest sales and finance teams that I have had the pleasure to work with!

Five stars Mercedes Benz in customer service.

I purchased a new ML350 4matic a week ago. Very friendly and hassle free experience.

Purchasing a Mercedes-Benz in Temecula

My wife Lanie and I recently purchased our 2012 C250 from the new Mercedes-Benz in Temecula and it was a wonderful experience. Mr. Jonathan M. Hunter approached us and was so wonderful. We had not planned to buy a car at the time, we were just looking at the new dealership. Mr. Hunter our sales associate was more than exceptional....he treated us like family. He made the purchase of our car possible. We have never had an experience like that, he was aggressively helping us get the car that we wanted, not just what we could afford. He gave suggestions and guidance helping us make good decisions that resulted in our purchase. Mr. Hunter was so knowledgeable but most importantly he was caring. His drive and determination insured we would leave in the car that we wanted and that we would be completely satisfied. We are!!! Mr. Hunter's skills are exemplary and we cannot that Mercedes-Benz of Temecula enough for him. He truly went out of his way assisting us with insurance helping us get a better deal. We highly recommend. Damian & Lanie Farrar.

great service

This a new Dealership and they look it will be a great facility for service for my car. I will not have drive to the Riverside dealership, which is about 50 miles from my home. Great to have a Mercedes dealership in the area.

Engine repair

I had a great experience in the dealership they repair my car in one and provided a complimentary shuttle to pick car up overall verrryyyy happy

Buying experience

We drove down after talking to the internet manager When we got there they switched us to the floor Manager , who gave us perfect service etc. The internet manager never came came out to introduce Him self. That seemed a bit impersonal.