Mercedes-Benz of St. Charles

service

They did annual check up. All's good but I have two concerns I'm not happy with.#1. They didn't reset my clock etc., when the shut down the system on the car.#2 I CANNOT GET THE SUNROOF TO OPEN> cannot find if they put it in a lock mode,etc., can someone PLEASE CALL to walk me through getting it to open. Theresa Albanese630/334-0887. I should be available Monday or Tuesday from 12-3.Thank you.Theresa Albanesetgand3atsbcglobal.net

Quick

I only called about the problem, they had the parts a week after. I was still able to go to work while my car was being fixed... convenient

Problem with acceleration and routine maintenance

I was treated with respect and every consideration. They were very accommodating and helpful. I appreciated having the problem explained to me so it wouldn't happen again. It was very helpful that I was given a loaner to drive while they serviced my car.

Great people and great service

Could not have a better experience, I love the Mercedes and the people that go with it. In this world today it is great to have people that show respect and appreciate customers.

Outstanding Customer Service!

My husband and I bought our Certified Pre-Owned vehicle here and could not be happier with the quality of care - from all the employees in the service department and especially Carol, in sales. She is such an asset to this dealership...going above and beyond to make sure you are completely satisfied with your buying experience. I so enjoy taking my car in for service and visiting with her...she is not only knowledgeable, but a true friend!Thank you!J. Lamb

Easy and efficient

Everyone I dealt with was prompt and courteous. I would not hesitate to refer friends or family to this dealership and service department. Thank you

In for service

Quick and courteous, knowledgable,a pleasant experience,Mark Matuszewski seemed to be very knowledgable in regards to model of vehicle I had service.Over all pleased with the service.

Excellent

I would have to say that my experience, albeit for service repairs on my car, was exceptional. The service, the environment, the whole package. Not sonething generally said about repairs at a car dealer.

Good, friendly, knowledgeable

Excellent service team, They do outstanding work.I thought it was a little pricey for what I had done to my car and it might be a little far for me to drive in the future.

What more can you ask for!

I have purchased 4 vehicles from Saint Charles Mercedes Benz. The customer service is second to none, I have built a great relationship with the team. In fact I purchased the entire service team lunch to thank them for their relentless efforts to make me comfortable. I can not stress enough on how easy it is to work with a great team both Steve Heinking service manager is a gem and Mark Matuszewski wow what can I say he makes me feel as though we have been friends for ever. Mercedes Benz has two gems in both Steve and Mark.Keep up the great job team!!

I couldn't be more satisfied

Mark Matuszewski was fantastic. Positive, energetic, professional. Mercedes Benz of Chicago does a really nice job of ensuring customers are happy. I was totally satisfied.

Andrew Sofiakis's most excellent assistance!

I was searching for a MB ML 350 and Andrew sorted through their huge inventory of SUVs to help me find the perfect one. When we buy our next E class for my wife I will certainly call Anndrew! Thank you so much!

40000 mile maintenance

I received outstanding maintenance support scheduling the appointment, dropping off the vehicle, status updates, and notification that the vehicle was ready for pickup. When I dropped off the vehicle, service went over the standard maintenance items, the additional items I wanted checked and reviewed other potential maintenance items (all of which were determined not to be due at the 40k level.)

Service A

Outstanding Service! Very easy and comfortable experience. The loaner was a great convenience as well. Top notch dealer from GM, sales to Service. Highly Recommend.

Overall good service

Overall good service. Service manager worked with the extended warranty and kept us updated on the progress. Considering that between my deductible and the extended warranty payment the cost of the repair was around $3,000, it would have been nice if my windshield wiper fluid refill was included in that price. The windshield fluid indicator light was on when I picked up the car.

Service B

Normal Service B. Also did a great job cleaning my GL 350 for summer time. Mercedes Benz of St Charles does a very good job.

Top notch

Great service team. As always Mark in service is a pleasure to deal with. The entire dealership is there for you, to do anything in there power to make you happy

Service B

Service was great !!!Everyone did a great job Service person and the helpers were awsome My car was washed and cleanedThey also VIP SERVICE my car I will definitely be back for more service

Perfect from start to finish

I purchased my 2016 E350 at a different dealership and have had disappointment after disappointment from the dealership. The car is GREAT. I decided to take my car for the 10,000mile service A to Mercedes-Benz of St. Charles and the service was top shelf. Every aspect made me feel special from the moment I checked the car in to the time I picked it up. The cost for the service was even less than the other dealership. Mercedes-Benz of St Charles has a new customer and a big fan in me.

Fantastic service!

Love this dealership! The staff and service are excellent!I would recommend them to anyoneThey really take care of you and your car.Thank you

Engine Light on dashboard

Excellent service and very goid customer setvice. I enjoyed to bring my car for service at St Charles Mercedes Benz and particulary from Mr Carig Falkenthal

Years of great Service

I have been using these guys for years. They have all been great. Fast high quality service. This last time I worked with Dean and he was great.

Love this Mercedes Team !

This is a beautiful dealership with a great group of people! Efficient, smart, caring and knowledgable - takes one team to know one, The Cindy Banks Team!

Excellent Service!

Steve, Dean and Dave are an unbelievable team! The best service available in the Chicagoland area. I drive by 3 other MB dealers to have my car serviced at MB of St. Charles.

routine service check

very kind and thorough and explain everythingeasy to make appt and called when ready to be picked upalways have car available for loan also

Top-Notch, Expeditious, Friendly

I brought my car in for a check-up. Staff greeted me immediately and gave me a loaner. Erv promised to have my car ready by 2:00. It was serviced, washed and ready for pick-up at 1:00. Consistently top-notch, friendly, knowledgeable service from management (Craig Falkenthal) to sales (Zach Smith) to service department (Erv Janicki).

Fast, efficient, knowledgable, professional

Driver side seat would not adjust. I was anticipating a costly parts and labor repair. It only took 30 min for a software fix and cost $75. Whew!

Quick, honest answers.

Erv was very helpful in explaining what was to be done and answered my questions directly. I asked about Winter tires and he explained their storage policy.

Quick, efficient, friendly and helpful service!

Mark and the service staff were friendly and helpful, the service performed was thorough, and the loaner car was a great help. Very good experience.

Great service

Derek was very helpful. Fixed what I needed fixed no questions asked. Very cheap in getting new parts too. Fixed in a good amount of time. Well done job.

Repeat internet customer. Happy a second time !!

Purchased a CPO 2014 ML350 over the internet from Carol and St Charles MB back in Feb 2015. Great experience back then. Recently started looking for a CPO GLK for my wife. Searched the internet and came across one with the options my wife wanted, and had to laugh. There it was, right back at MB St Charles !! BTW I live over 500 miles away from this dealership, and I had NO questions or reservations as to purchasing from them again. As always, Carol was efficient and quick on getting back to me with the details and answers to my questions. A couple of back n forth emails and I was ready to buy, again !! Credit app and the whole process was timely and smooth. Flew up on a Saturday morning, they picked me up at the airport, I checked out the car, signed the papers, and was on my way driving home. Questions were answered, and request were fulfilled timely. I agree it is unusual that I have now purchased two MB CPO vehicles, totally over the internet, from a dealership over 500 miles from my home, but they had what I was looking for, answered my questions timely, and could not of been friendlier and more professional in handling the process from afar. Wife is now happy, so I am happy too !! Who knows, I may be right back there for my next MB purchase in a few years ?!? :-) Highly recommend the dealership and Carol !!

Outstanding Buying Experience

We went to Mercedes-Benz of St. Charles to purchase our Mercedes ML350 based on a recommendation from a friend. The dealership was everything that I was told. The salesman was very patient and knowledgable and afforded us the opportunity to look at our leisure. He handled all the paperwork efficiently and the price was outstanding! We will return for all our future vehicle needs. The vehicle was readied for us while we were completing the paperwork and paying. All features were thoroughly explained prior to us leaving the premises! It was the best vehicle buying experience that we have had in many years!

It was good

Everyone at this dealer is very nice especially Erv! He has been our service rep for 3 years now and jumps through hurdles to help you!

Very professional and curteous

Dean was awesome - very step of the way starting with the scheduling to getting me a loaner, to explaining the Scheduled B service - a pleasure working with him

Helpful and friendly customer service

I highly recommend Mercedes Benz of St.Charles if your in the market for a new vehicle. Carol made the experience of buying a car hassle free and fun. Carol also went above and beyond from the moment we walked through the door through delivery of our new car, providing legionary customer service.

Service

It is very difficult to reach the service dept by phone to make an appointment. It required 3 phone calls and multiple "on hold" messages.Once the appointment was made, the actual service was excellent.

In and out repair

Mark was a great help getting my vehicle fixed fast. Car looked better than ever with a great wash. Thanks again for all the good work. Jayson

excellent service from Erv in the service dept.

Erv J. IS OUTSTANDING REGARDING COMMUNICATIONS, KNOWLEDGE, and overall personality! he has been very helpful when it comes to decision making on a wonderful 15 year old vehicle,

Engine light on check

Representative was courteous and professional. Work was done in a timely manner. A courtesy car provided when unforeseen problems occurred. When the work was completed my car was returned washed and cleaned.

Quick,easy service visit

Irv had a loaner car readily available when I checked in and was prompt in returning my vehicle at the time I requested which was very helpful!

Warranty work

Dean was great and helpful on explaining what was needed. John the porter took good care of getting my car, cleaning up the exterior, and even cleaning the inside windows. Greatly appreciated!

Another great service experience

As always, I was taken care of very well. In fact I kind of felt bad that I kept the loaner vehicle for an extra day due to my schedule. Everything was done on my car, and the technician came out to talk to me and tell me all of the things that had been done.

Excellent service

Excellent service Dean was so helpful, enjoy the good service that we got. Dean does not sell unnecessary service and he is upfront and honest with the service that is needed.

recall

service recall was uneventful and finished rapidly. service agent was knowledgeable about the recall and promptly arranged the service.The repair was done quickly and the car was washed.

can't beat 'em

Top notch service every step of the way. Detailed explanation as to what was needed, the cost and time of getting it done and a call prior to work being started. Friendly, knowledgeable people every step of the way.I know my car will get the best service from the best people so I continue to bring it back whenever anything needs to be done. Other places may be cheaper, but no place is better.

Simply the Best

St. Charles Mercedes-Benz took the pain out of shopping for new cars it was an enjoyable experience and everyone there was outstanding! I purchased an Certified pre-owned ML 350 from Joel May and it has exceeded my expectations. Mr. May was very professional, with a excellent support staff that was FIRST CLASS, Mr. Scott Anderson's review of all the bells and whistles was superior to anything I could imagine, he was excellent! SIMPLY THE BEST, WOULD SUM IT UP!

Outstanding Service

Dean Pontrelli was once again great on updating me on the status of what was wrong with my car, estimated cost to repair, timeframe to repair and called me to let me know it was done and followed up to ensure I was happy. And he made sure to have my car nice and clean for me when I picked it up...something I appreciate! He is always upbeat and professional, and a positive reflection on MB!

Great internet purchase experience !

Carol and Zach were great to deal with. I called about a CPO ML350 from almost 600 miles away. They answered any and all questions timely, sent photos, and made the transaction very smooth. I flew up, they picked me up at the airport, and we went over the car and the transaction. A pleasure to work with. Signed papers and drove home that evening. ML is exactly as they said. Highly recommend them for local or Internet sales. Good people.

Great service experience

Stopped in for regular service on my GL550. Erv always expedites, gets me out of there quickly, gives me necessary updates & gets it done sooner than promised!

great purchase experience

I had a great experience with my recent purchase at this dealership. My salesman, Wayne, was professional and hepful. Best of all there were no surprises. I would not hesitate to recomend St Charles Mercedes to my friends.

Thoughtful

Requested a car for loaner - weather was frigid and VERY windy. Erv pulled up in a C class vehicle and, upon consideration of my height and the horrendous weather, asked if I'd be ok in it. I didn't think I would and he changed it to the large SUV. Felt very safe driving the loaner while waiting for my vehicle to be serviced. That small yet thoughtful question from Erv made my day! Of course, my own car, after being serviced, is good to go for another year.

Positive Service Experience

I had a check engine indicator light come on and the service department took me in on a Saturday morning with no appointment. The technician did all of the diagnostics and found everything to be normal, so he cleared the code. He then explained to me what he had done and said that if the light should come on again to bring the car back in for further evaluation. Very efficient service and a positive experience.

Exceptionally Pleased

Exceptionally pleased with my recent service visit. Timely follow up, complete updates, deep knowledge/expertise, attention to detail, pleasant interactions. A relatively long distance for me to drive (further than a half-dozen MB dealers), but worth it knowing my car and I are in such great care.

Positive Experience

The purchase and vehicle delivery experience was fantastic. The vehicle was delivered as promised and all questions addressed. I would highly recommend this dealer to others.

Buying A Car

It was a pleasant . Professional all the way. Everyone took time to go over important features of the car and service as well. They made the whole experience the way a car should be purchased.No Hassle !

Steve Heinking, Excellence in Service!

I have never been to an auto service center like this. Steve Heinking and his staff treat you like family when you walk in the door. I have never had a situation in which they haven't given every attention to detail to make my experience the best ever. I don't like handing over the keys to my vehicles, but I can rest assured that when I pull into MB of St. Charles, they will do everything in their power to make things right.

Service

Great costumer service, work done in time as they promise, as soon I arrive to the dealer they had the loaner clean and ready to go, they call me next day to let me know the car was done. Thanks Dean Pontreli for the great costumer service.

Purchase of car

Overall very happy with Scott and will recommend him. I do feel that I had to fight for the best price on the car and trade..was hoping that would be different than other dealers but found this dealership to be like everyone else in that regard. Had a rough experience with one sales person (don't recall his name) who was attempting to help me when Scott wasn't there. He clearly didn't want to help and didn't appreciate how he spoke to me. I think he acted that way because he knew he wasn't getting the sale. I bet that if he was my sales person and getting the sale he would have been friendlier. All this said while this isn't the BEST car buying experience I've ever had I AM happy overall with the car, the price, the dealer and my sales person.

Excellent Service Manager that's Irvin

Irv the Service Manager that took care of my car is one of the best service manager I've ever had the pleasure of working with in the 20 years that I've owned Mercedes Benzes. His honesty, attention to detail and put customer first attitude is unmatched. Excellent Service Manager that's Irvin!Thanks,Eric Yarbrough

Exelente Service 5 Stars.

Excellent sales team, I'd to thanks Andrew Sifiakis for take care my needs over the phone, also like to thanks Wayne Anderson for his kindness of doing business with me, I'm very happy with my purchase (2014 - CPO - E350 4MATIC).

Great Experience

Great first time experience with Mercedes-Benz of St. Charles. Tim Calleja and Craig Falkenthal were professional and provided a great experience! I will be a repeat customer.

Wonderful.

Steve ,Erv and their team made my first time visit to St Charles Mercedez benz a great experiece. Coming from California and looking for a dealership can be a little stressful. Even though I don't live in St Charles and had other choices, it was worth the drive. YSRyan.

Great Agency to Work With..........

Have purchased a car here before. This time the entire experience was easy and seamless. The young man they sent to deliver the car was knowledgeable and accomplished the transfer in record time.All in all it was a pleasure to deal with this agency.

GM truly cares about customer service

We purchased a pre-own E350 and realized that there was a vibration when breaking. I contacted the general manager Craig Falkenthal and he spoke to service, they set up a time for us to bring in the vehicle. They provided a loaner and handled the repairs. We are very pleased and will be customer for a long time. Dean Pontrelli in service was great, very professional , made sure we were satisfied and happy with the results. My wife and I are very happy with the service experience.

Wouldn't go anywhere else

Having my car serviced at MB St Charles is like having a friend in the industry. Dean communicates from start to finish and goes the extra mile to make sure I understand each step and what to expect. I appreciate that I feel I can trust everyone with my car and my business.

OUR BRAND NEW CAR

MY HUSBAND AND I WERE VERY PLEASED WITH OUR WHOLE EXPERIENCE! CAROL OUR SALESPERSON, WAS VERY KNOWLEDGEABLE AND ANSWERED ALL OUR QUESTIONS.WOULD DEFINITELY RECOMMEND

Warranty work

Fantastic warranty work. Loaner car offered not requested. Did I say fantastic service and customer service. I live in Belvidere over an hour from this location, but would gladly make the drive again.

Quick Service

Immediate response to my problem with follow up service to be done this week to determine what other maintenance will be needed to fix my car.

Outstanding Service...

The folks in the Service Department at Mercedes-Benz of St. Charles do a great job, and make the service experience easy and convenient. Service is outstanding; things are done right the first time... and they return your vehicle to you when promised. This Service Department is the only one that I trust to maintain my Mercedes. Highly recommended!

The screw that ended the life of my tire

Jack met me with roadside assistance and was as pleasant as any person could possibly be. Dean had my tire ordered and car repaired by 4pm the same day. To top it off, my car was detailed back to new for value added to my service experience. All I can say is I was a very happy customer. Thank you guys!

Exactly what I wanted

We've been coming to St. Charles for service for years, so when it was time to get a new car we were hoping that we wouldn't need to go anywhere else. We were going from an ML to a C, I had a specific list of what I wanted, and Zach found the exact match (all the way in Iowa). Zach was very straightforward with us, also explaining everything in great detail. It was our first time leasing, he made us comfortable with the process. Compared to previous car purchasing experiences at other places, this was a very straightforward and easy business transaction - exactly what I would expect from a Benz dealership. We're really happy with our new car and will not be shopping anywhere else.

NEVER BUY A VEHICLE FROM THIS PLACE

NEVER BUY FROM THIS PLACE. I dealt with sales associate, Andrew, and sales manager, Joel, about purchasing a used BMW. I agreed on a price and notified them that I had purchased my plane ticket to purchase the car the next day. I received a call from Andrew the next morning who tried to add additional fees to the sale. I then asked to speak with his sales manager, Joel who called me back five hours later and told me they sold the vehicle to another buyer for more money. Joel told me that his sales associates do not have the power to sale cars and that he is the only person that does. He also told me that he would not reimburse me for my plane ticket. DO NOT SHOP HERE!

EXCELLENT EXPERIENCE, thanks to Andrew Sofiakis

Today, we purchased an ML 350 SUV. Andrew was our salesman. He is an excellent asset to your sales team. He was extremely professional, courteous, friendly, knowledgeable and a very patient sales associate.He excels in his customer service qualities. The time he spent teaching us the computerized system of our car was fantastic. He was very persistent in getting the deal put together. Thank You, Andrew

Great service

Dean P. always listens to my concerns and makes sure I'm comfortable with any work that's to be done. Him and his staff are always very friendly when I come into the shop.

Very pleased

We had a very pleasant experience from start to finish and would recommend them to anyone . Can't say that all of our experiences with other dealerships were this nice.

GREAT!

Always friendly and helpful. I was told what would need to be done, how long it would take, possible problems that might occur and the price. I always drop in and let Mark Matuszewski know my problem with my Doge Sprinter and we set up a time that is good for both of us and discuss all of the above. I arrive settle in to you lovely waiting room and relax while I wait for the job to be done. It is always great service.

great salesperson

Carol my salesperson ,very nice and very helpful. would buy from her again , no problem. she explain the service and parts process also the free wash for my car.

Starting to Sound Like A Broken Record

Never thought it would be possible to "like" going to get your car serviced - but the folks here manage to make that statement possible. Service is great, always courteous, not enough they can do to make sure you understand the work being performed as well as timing it will take to do it. My car is nearing 130,000 miles and I really believe it will easily go 100,000 more. The team of Erv / Hector are rock stars of car service. I have owned many different makes and models of cars over the years and I can honestly say the car and the service at Mercedes Benz of St. Charles is THE reason I will stay a Mercedes owner. This last service visit they walked me through all of the repairs and explained them in a manner I understood - which is always appreciated. I highly recommend giving these folks a call.

GLK350 2014

It was a great experience buying first MB. The sales person Carol is a very knowledgeable and friendly. Financing person also a very friendly and honest. This is just a start. Thank you.

I had the spring clean-up offered and was very pleased.

My 2000 s500 looked like a new car. I complement the crew who did the work and Mr. Katz (my advisor) who took care of me when I arrived.

C class 40,000 mile service

I knew the 40,000 mile service was expensive going into it. But I think a lot of the things serviced in it help the car stay trouble free in the future. Erv made the experience enjoyable Joe Wettengel

Very Easy To Work With

I recently purchased a C300 from Mercedes-Bemz of Saint Charles. The salesman we worked with, Joel May was very knowledgable and helpful through the process. After we purchased the car he spent quite a bit of time explaining the functionality of the options (e.g.sat nav, radio, controls, etc.) and the experience was very streamlined.I went to that dealership because one where I had purchased another car was not so good, the saleswoman continually had to ask someone else about the options and the service was spotty at best. Consequently, I took my otner Mercedes to Mercedes-Bemz of Saint Charles when it opened. It is a well run and well managed dealership that is very service oriented.I highly recommend them.

It was a pleasant experience from start to finish. We...

It was a pleasant experience from start to finish. We would definitely recommend the dealership and people we worked with. We look forward to a long relationship with Mark and Mercedes Benz

Excellent service

I thought this car dealership was the best I have seen in Illinois! Total pros. Kind,thoughtful and sincere! Joel May was very patient and knowledgable. Loved the sales force.

Excellent customer service everytime. The customer...

Excellent customer service everytime. The customer service representatives are very knowledgeable and always willing to go the extra mile for you. When I bring either one of my Mercedes-Benz in for routine scheduled maintanence, I know that when I return to pick it up my car is not only clean but a very knowledgable service representative will explain to me what exactly was done to my car and if anything else was needed or recommended.Thank You!

I am very pleased with the look of my new running boards...

I am very pleased with the look of my new running boards on my ML-350 that replaced the stock rocker panels. I was pleased that Tony in your parts department extended a small courtesy discount to help defray the cost of this optional parts add on. The quality of the work performed was exactly as I hoped for.Erv was friendly and helpful in my request to keep the old parts, and I appreciated that he explained the work that was done.You have created a "home-like" atmosphere at your center. You do well by making friends out of customers.

Carol made the buying process very special. She is...

Carol made the buying process very special. She is personable, professional, and an excellent salesperson. I am in sales and always appreciate seeing a salesperson with a solid sales process and selling skills. Carol is top notch. The delivery process was smooth and Craig gave the dealership a feeling of being part of a family. I also purchased a few items from Jimmy in Parts. He is a car guy like me and those are the people you enjoy dealing with when buying accessories. I will buy again from this dealership.

This visit was only my third, but as in previous visits,...

This visit was only my third, but as in previous visits, the staff in service exceeded my expectations. Fast, efficient and friendly. What's not to like?!

It was the coldest day during the polar vortex - I...

It was the coldest day during the polar vortex - I dreaded bring my car in but really need to and I had scheduled it - everyone was in a great mood and just pulling together to get through...with the cold the parts took much longer to get and I was without my car much longer than expected - however each day I was called and updated - with an apology (which was kind but I did have a loaner) I just truely appreciated the honesty and consideration of my time given daily.

I keep coming back because Dean Pontrelli makes my...

I keep coming back because Dean Pontrelli makes my experience as smooth as possible. We live in the same town that is 45 minutes from St. Charles Mercedes so he picks my car up and brings me a loaner then drops it off after the service is complete. That is what I call A++++ Service.ThanksErik White

I have the given the ratings above because I thought the...

I have the given the ratings above because I thought the customer service I received was FANTASTIC! I did not have an appointment but my window was stuck and it was very cold outside. Dean was very empathic and found someone to drive me to work so that I would not be late and had my car repaired by the end of the day. He then had someone pick me up. I could not be happier!

I bring both of my Mercedes to St Charles for service and...

I bring both of my Mercedes to St Charles for service and have always had a great experience. This location is not the closest to work or home, but I take it there anyway.

Mercedes-Benz of St Charles has been my choice for the...

Mercedes-Benz of St Charles has been my choice for the last fifteen years in purchasing new vehicles for my family. I have found their service to be exemplary. The employees of Mercedes-Benz of St Charles are professional, courteous and competent. I will continue to purchase and service my vehicles at Mercedes-Benz of St Charles due to the personal relationships I have developed with Craig Falkenthal and his staff.Sincerely,Terrence J. Bachner

This was the best experience buying a car ever!! Andrew...

This was the best experience buying a car ever!! Andrew was great to work with. We felt we received wonderful service and got a great deal.

The team was very welcoming and efficient. Every promise...

The team was very welcoming and efficient. Every promise was kept and they were very helpful in informing me about all aspects of the purchase and options with out being aggressive. They acted in a professional way and provided excellent service. Everything was delivered as agreed to.

Earv was wonderful from beginning to end. He was so...

Earv was wonderful from beginning to end. He was so accommodating with a loaner car. I would recommend Mercedes of St Charles to my friends and family.

Excellent Service, I gave St. Charles Mercedes all 5 star...

Excellent Service, I gave St. Charles Mercedes all 5 star ratings because they are simply the best dealership around. I have bought many cars from many different dealers, they are without a doubt the easiest to work with.

Good experience.....great service! Thanks Carol. I came...

Good experience.....great service! Thanks Carol. I came to shop and ended up buying. I am enjoying the car. I will recommend this dealership to others.

I had been shopping for a slightly used car for about 2...

I had been shopping for a slightly used car for about 2 months and I had searched high and low. I considered MANY makes, test drove several of them, and I had my eye on a 2013 GLK for sometime. I test drove one and had a less than desirable experience at a much closer Mercedes Benz dealership (in Chicago, where I live). So it was with some hesitancy that I phoned MB of St. Charles to inquire about a GLK they had advertised on their website. Carol Bucaro answered my call and she had the perfect mix of niceness and professionalism...and she actually LISTENED to me. After being played by many auto salespersons in the past 2 months (especially the MB folks in Chicago), her genuine professional demeanor was refreshing to say the least. Perhaps more importantly, she followed through with an email that outlined the package of the car I was interested in, and within a day, I got a detailed record of all estimated costs (including my expected trade-in value, money down, monthly payments at 60 months as I requested) that we had discussed over the phone. Wow, something in writing...and to my liking. Carol understood that my coming into St. Charles was a good 45 miles for me, and that she didn't want to waste my time. I had heard things like this from other salespersons recently, but I decided to take a chance and pay her a visit. I'm certainly glad I did.My visit was quite surreal in several ways. First, I got to take a look at the 2-13 GLK while my vehicle was inspected for its trade-in value. The 2013 GLK I looked at looked really good to me, and I have to admit I had visions of seeing key scratches, finding out there was some accident, that the Premium Package was missing several essential qualities, etc. (or some other problem) on the way to the dealership. Why? Because I had some false promises by other salespersons; especially the folks at my local MB dealership in Chicago. I was a bit leery going to St. Charles because of the "Premium Package" that was advertised; and that such packages are advertised on the internet at other dealerships even though one finds out that they are NOT complete packages. However, the GLK I was purchasing was LOADED; it had everything as advertised (and a couple extra bells/whistles) and the only thing missing was a sunroof (which I knew going in). Second, I quickly found out my car was worth what I was told over the phone; no problems there. Third, I was asked if I wanted to proceed with the purchase, and off we went. They were making changes right there and then; no games. Fourth, the actual quote of my monthly payments was a few dollars LESS than the estimates I received via email. I met with Gene Woods to discuss financing, and quickly discovered I qualified for 1.74% financing (a quarter point better than my lender's rate). Gene was very informative and made some good recommendations regarding service options and extended warrantees that made sense to me. It didn't hurt to learn that he rescues dog in his spare time (I'm a big dog lover, and we quickly exchanged some pics of our "boys"). I might add that I had considered getting an after market remote start installed, something that costs about $1400 (through the iPhone). However, Gene informed me that I may NOT want to get this option because it typically causes problems with the electronic system. Imagine that; dissuading a customer from spending money out of concern for the customer's best interest. Most others would tack on as much as they could in order to get a few dollars more on the purchase/finance. By the way, I just remembered that the MB sales manager in Chicago told me that my taxes would be approx. $4400 on a 2013 GLK that was listed for about 40K. However, Gene pointed out to me that my taxes (I live in Chicago; they're high!) are not based on the listed price, but on what I owe after down-payment and trade-in...which was CONSIDERABLY less than what the Fletcher Jones folks told me!Professionalism (not the pretentious fluff), honesty, prompt and legitimate service, graciousness, and a down-to-earth personal touch sums up my two hours at this dealership. I won't hesitate to contact Carol and Gene in the future. I hope they'll be around in the next 4-5 years when I consider upgrading to a newer model.Lastly, let me say a few things about me. I'm an academic and I engage in scholarly research and teaching. I tend to take a critical view on things. I've owned VWs for over a decade, and my local VW dealership lost my business because to put it succinctly, they were not straight-forward with me recently and I was displeased with VW's customer service. I've never been into status symbols, and frankly, I kind of thought Mercedes Benz was just that...until I did some research and discovered the 2013 GLK (used/low miles) with the options I got was the perfect car for my needs. After driving it for a couple weeks, I couldn't be happier. Like all my friends who own MBs have told me, it is a "solid" ride, and I think it's the smartest car I've ever driven. It's definitely worth paying a little more.In closing, Mercedes Benz of St. Charles won me over, and I look forward to doing business with them in the future. If you live in the city, it would be well worth the trip.

A wonderful purchasing experience. Andrew was...

A wonderful purchasing experience. Andrew was professional, knowledgeable, and fun. He took all the time I needed to teach me the features. I highly recommend Mercedes Benz of STC and specifically Andrew.

Fast, Friendly, & accepting of my child while we...

Fast, Friendly, & accepting of my child while we wanted! They paid attention to my questions and tried to handle all by request. We will be back for future service needs!

Good people, best dealer I've been to, would do it...

Good people, best dealer I've been to, would do it again. I would recommend this dealership to anyone looking for a MB, price not bad either.

I Had to have the next warranty service done. I went in,...

I Had to have the next warranty service done. I went in, waited while I had the work done, and left. Nothing else to report.

the service as always, was great. I was in and out. I was...

the service as always, was great. I was in and out. I was able to get a loaner car so it did not affect my day at all.

Having just taken delivery on my new Mercedes E350...

Having just taken delivery on my new Mercedes E350 Cabrolet and thinking about what a wonderful experience I had dealing with Craig Falkenthal, Mark Saltzman, and Gene Woods. I just had to write a quick note to say thank you to everyone involved From start to finish the entire new car process was completely smooth and seamless. The new facility is state of the art and the service and warm comfortable atmosphere makes the new car buying process a big WOW !!! I was shown several different models and given the opportunity to drive several different cars to test the various feathers that I was looking for. Presto, the E350 cabrolet was eveything that I was looking for. Once the selection was made,, I was given a great , fair deal. Everything was handeled in a smooth and professional manner..I drove out of that dealership with the top down and a big smile on my face. :-)) What a great experience. Thank you to everyone involved. You certainly will get my future business. My best regards. Dr Ted Gehrig

As always - five star service. Work performed and...

As always - five star service. Work performed and timeliness of work always sets a bar other dealers can't meet. Car is always returned clean and folks always make sure they have taken care of all items to my satisfaction. Great job - once again !

Great service. My husband and I truly enjoyed the...

Great service. My husband and I truly enjoyed the experience of getting a new car. Carol, Craig, Gene and everyone at the dealership was super helpful and very professional. Overall, it was a very pleasant experience. We will continue to bring our car to that location for servicing and we will recommend the place to our family and friends. Thank you Mercedes of St. Charles!

My vehicle was recently purchached as Used and is still...

My vehicle was recently purchached as Used and is still under warantee. I called and scheduled an appt to come in so the vehicle could be looked at., etc. Erv ensured my vehicle was examined bumper to bumber and patiently addressed my questions, concerns etc. Very nice guy!

First time at this dealer ship and was greeted by Joel...

First time at this dealer ship and was greeted by Joel May never once did my wife and I feel any pressure to buy. We both enjoyed the time there so much we ended up buying 2 vehicles. WE both feel that Joel May and also Gene Woods are a valuable asset for the dealership for giving us such a pleasurable experience. THANK YOU SO MUCH, Michael Raess

Very Friendly and Customer Service oriented dealership....

Very Friendly and Customer Service oriented dealership. Pleasure to deal with. I highly recommend this dealership to anyone who owns Mercedes Benz or is considering purchasing one.

I recently bought 2010 MB E350 coupe from St. Charles Did...

I recently bought 2010 MB E350 coupe from St. CharlesDid my homework and based on online reviews and low miles car available went for a test driveLet me tell you i was not disappointed , they have a good choice of fresh after lease 2-3 years MBCarol was very helpful , i drove 2-3 MB and my choice was a coupe ! Carol supported me with all my requests , all records and manuals , nothing to expect more Love the car and thanks Carol for a great job , 5 starts dealer

We feel totally confident when we bring our vehicle to...

We feel totally confident when we bring our vehicle to Mercedes Benz of St. Charles. Our car is in great hands. Dean, the Service Advisor, did a wonderful job of educating us on what services are coming up and the associated approximate costs for them. We are so grateful and feel like we can plan forward appropriately. We are very grateful for Dean's customer service and the dealership overall. Our only comment for improvement was the wait (40 minutes) between arrival for service and meeting with a Service Advisor. With that being said, it is a wonderful, comfortable atmosphere to be in while waiting. The lounge is a wonderful, clean space with a news channel on the tv and a beverage counter too. Thank you!

I was greeted with a kind caring attitude. Erv brought...

I was greeted with a kind caring attitude. Erv brought Derek the tech out to visit with me to discuss my concerns and they both made me feel like I was in good hands. Car was done the same day and I am very happy with the outcome and the sense of honesty. I hate nothing more than going to a dealer and feeling being taken advantage of. You have a great staff and I will be back hopefully later than sooner.

Excellent experience at Mercedes Benz of St Charles. ...

Excellent experience at Mercedes Benz of St Charles. Easiest car purchase experience I have ever had, no hassle purchase, no back and fourth. In and out in 45 minutes. Definitely recommend MB St Charles for a car.

I recently purchased a CPO Mercedes sedan from this...

I recently purchased a CPO Mercedes sedan from this dealer. We thought there should not be any issues with the car since it is certified. After we brought the car home, we noticed that the engine has a very annoying clicking noise. I called the dealer next morning and told them about the issue and my concern. They asked me to take the car to their service department. After leaving the car in their shop for overnight, the following day they called me and told that there was nothing wrong with the car. I asked them to explain to me why the engine has the clicking noise which most other cars do not. They kept telling me "you will be fine, nothing is wrong with the car, blablabla....". I spoke with the service director, who is just a talker. I even spoke with their general manager. But the GM just telling me "we have signed the contract, you can not return the car". All these guys they just care about their sales and DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL. Buying a dream car from this place turned out to be a NIGHTMARE! I strongly recommend NOT TO BUY from this dealer.

Carol and Graham crossed every T and dotted every I. Best...

Carol and Graham crossed every T and dotted every I. Best experience I ever had with any dealer. It was a very fast and easy transaction, got every thing done quickly and got me on my way. Beautiful car as described, Graham told me on the phone I would not be disappointed and he was right. Thank you very much for a great experience. Terry Laramore

I was very pleased with the repairs. I would have liked...

I was very pleased with the repairs. I would have liked to receive a call from service dept, indicating what was wrong with the vehicle & when to expect it to be ready for pickup. I was thrilled that the service dept did contact my insurance company & arranged for all the needed repairs to be covered by my Smart contract.

Warranty Service on my Smart Car. Fast Reliable service...

Warranty Service on my Smart Car. Fast Reliable service department. Free loaner car was given while mine was in the shop. Parts had to be ordered but arrived following morning.

My experience was great. Everything went very smoothly....

My experience was great. Everything went very smoothly. Everyone was extremely friendly. I love my new car. I would recommend this dealership to all my friends.

Great experience, beautiful store, knowledgable sales...

Great experience, beautiful store, knowledgable sales persons, and great product. I have purchased several cars from this dealership and I am continually pleased. I recommend it to my friends.

Being a first time Mercedes Benz owner I was extremely...

Being a first time Mercedes Benz owner I was extremely pleased with the service. I will continue to bring my R-350 to this dealership for service. Thanks so much.

This was my first time at MB of St. Charles. Andrew was...

This was my first time at MB of St. Charles.Andrew was very open to my questions, and answered all of them. I was just browsing that day.I came back on their next business day to purchase my new vehicle.Gene was very easy to work with and got us financed quickly. They made purchasing a new vehicle a breeze. No hassles - No back and forth negotiating - No having to see a manager for approval of the deal.New vehicle meets my needs & requirements.I have recommended to some of my friends that they visit the dealership.

Hello Joann - overall a fairly good experience, a mior...

Hello Joann - overall a fairly good experience, a mior snafu due to Erv being n vacation. With a qualitative twist, my experience could have been even more enjoyable. All in all I sensed an unnessary 20min delay from beginning to end. Made it seem to me as if your large firm did NOT know what was going on end-to-end. Feel free to contact me to learn more details. Thanks much for this survey outlet.Hosea Brooks SLK Owner

I am very satisfied with my new E350 4-Matic Coupe I...

I am very satisfied with my new E350 4-Matic Coupe I purchased from Mark Saltzman, and would/have recomend him to my friends and family

Steve was excellent and did a super job explaing what...

Steve was excellent and did a super job explaing what service recommendations were needed. Service tech very helpful in decribing items he viewed during inspection.

Always get prompt friendly service! The tech was...

Always get prompt friendly service! The tech was extremely patient & helpfull in answering the many questions we had about sound system & towing. Even educated us on things we didn't know about our Sprinter! Thank you

Car returned in pristine condition, service performed as...

Car returned in pristine condition, service performed as promised; always feel welcome. Pleasant, relaxed interaction with service (Erv) and sales (Mark). I was sorry I didn't have time to see Craig.

Very professional attitude and execution of the...

Very professional attitude and execution of the transaction. Car was immaculate and the tutorial was very efficient. No hidden costs or surprises at closing. Left with a comfortable feeling.

Mark was terrific to work with. Work was completed...

Mark was terrific to work with. Work was completed quickly and completely. In and out without wasted time. Totally satisfied with my experience there at MB of St. Charles.

Easy to use dealership - close to my house and service...

Easy to use dealership - close to my house and service personnel were very curtious and expremely prompt when I pulled in - will continue to bing my car there for service.

Sales associate was knowledgeable and did not use high...

Sales associate was knowledgeable and did not use high pressure sales tactics, etc. I am an experienced buyer, know what I want, and make my decisions before entering a dealership. Salesman was respectful of that and did not pull any punches. He was straightforward from the beginning and easy to deal with. Dealership was beautiful and very accommodating to clients/car owners. Purchased a different Mercedes a month ago from a different dealership but would have purchased from this sales associate/dealership if we had known the experience would be this easy/pleasant.

Erv Janicki is always a pleasure to work with; he takes...

Erv Janicki is always a pleasure to work with; he takes car of his customers with utmost respect and honesty.Erv is the reason I take my car to St. Charles Mercedes Benz, from the moment you drop the car off to when you leave he keeps you informed about what needs to be done to your car, estimated time and cost, to thanking you for your business. Truely a great employee.Service completed is always done in a timely manner and am satisfied with the work done.

Everyone was very pleasant. Explained what the service...

Everyone was very pleasant. Explained what the service entailed and was on-time based upon the estimation. Nice group of people.The place was very clean. The waiting room had coffee and water and a TV to make the time go by faster. And it was fun to look at all the new cars in the showroom.

Was in and out in 30 minutes. Faster than Jimmy Johns....

Was in and out in 30 minutes. Faster than Jimmy Johns. Dean was exceptional and very professional in handling the repairs to my new car

prompt and curteous service. No "up sell" b.s....

prompt and curteous service. No "up sell" b.s. Have always gotten me right in and got the job done and done right. Good, down-to-earth people to deal with

Excellent experience overall with great customer service....

Excellent experience overall with great customer service. Andrew and Craig we very professional and enjoyed Craig's sense of humor. I would highly recommend this dealership and is a role model for others to mirror.

Bringing any car I have ever owned in for service has...

Bringing any car I have ever owned in for service has never ranked high on my to do list but the team of Erv and Hector absolutely make it pleasant. They fully explain all the work that was completed, and when needed always tell me what should be worked on next. Car just went over the 100,000 mark and your folks have certainly kept it running fabulously. Even past visits when the repairs involved a great deal of work and a couple of days to complete - progress was always reported and done in a manner exceeding my expectations. Your customer service exceeds many other shops I've been too and keeps me coming back.

Steve in service was so helpful and friendly. He helped...

Steve in service was so helpful and friendly. He helped me to the fullest and gave me the best options for my car. Very professional and awesome experience! Thanks!

Great people to buy from! A+ all the time.definatly the...

Great people to buy from! A+ all the time.definatly the best dealership is any make I have ever worked with. Fantastic service and honest people.

I came in for an A service, was seen in a timely manner, ...

I came in for an A service, was seen in a timely manner, car was ready when promised. I had an addition issue when I left. I returned ASAP and the problem was solved . Nothing but praise for the service team!

fast, friendly, professional, and quality service. It...

fast, friendly, professional, and quality service. It makes me proud to own a Mercedes Benz. My car was ready in the expected time frame. Very efficient. Thank you to all!!!

Great service and very accomodating. Loved the loaner!...

Great service and very accomodating. Loved the loaner! The car was clean and in great working order. The whole experience was very pleasant and quick.

Happy with overall experience and process.Visited another...

Happy with overall experience and process.Visited another dealership the day before and did not receive the overall attention that I got from St Charles dealership.

The key had broken for my Sprinter van. Steve Heinking...

The key had broken for my Sprinter van. Steve Heinking handled the problem by ordering a new key and then asking to have it covered under warranty. The part arrived and an appointment was set to have it programmed. It was done while I waited . Thanks for the fast service. Dave Niedzielko

Erv and steve were very helpful and done great job...

Erv and steve were very helpful and done great job ,Excellent service in great price,Will recomment my friends ,I hope i would have the same experience in future RegardsHassan Tahir

Mercedez-Benz of Saint Charles has provided me one of the...

Mercedez-Benz of Saint Charles has provided me one of the best car buying experiences ever. I'm so glad that I found this dealership and next time I go look for a car, I will start and end with them. They have extremely reasonable pricing and their willingness to work with you is astounding. I had the honor of meeting and working with the GM for my purchase and he is a truly incredible man. Don't think twice about dealing with MB of Saint Charles, just do it. They are fantastic!

I recently found out that there was a new mercedes...

I recently found out that there was a new mercedes dealership in st charles, il. I had just bought a used mercedes and had a lot of questions so I stopped in to see the place. The manager Steve Heinking was extremely helpful, he offered to have my car washed and went through all the information and history of my car. I asked them if they could give my car a quick look over because I wanted to make sure I bought a good car and they found a small leak from a suspension part, and a loose lower joint. They had the parts available and fixed it for me in 2 hours. The price was really good and they quoted me less because to replace both parts there was "overlap" so they took a lot of labor cost off. I have never heard of a dealership doing that. Steve and especially the technician were very honest and helpful. I was a little worried pulling into the dealer and left feeling very good. I cant explain the relief of knowing im not being taken or ripped off. These are very good people and I wouldnt hesitate to go back anytime I need something.

I have been buying Mercedes for 12 years from the same...

I have been buying Mercedes for 12 years from the same dealer, they are literally located a block from my home. I went comparison shopping at Mercedes of St. Charles which is a good hour drive from me, not only did I receive an awesome deal, way better then the one I got from the dealer that I have been dealing with for 12 years, they treated my wife and I with such respect, we felt like we owned the dealership. Everything about Mercedes of St. Charles was a breath of fresh air, we were not rushed, all of our questions were answered, and the sales team even compared the 2 vehicles we were thinking about buying, without trying to talk us out of the vehicle that was not theirs. We were not seen as a sale; we were seen as people who were out to buy a family SUV and were treated as if we were their family. In todays economy we are all looking to get the best deal, so please look at Mercedes of St. Charles or any of the dealerships in the Resnick group, you will not be disappointed.

Wonderful sales staff! Everyone was polite and helpful! ...

Wonderful sales staff! Everyone was polite and helpful! They are working out of a temporary location right now, but they are building a brand new state of the art dealership across the street. The manager actually drove me over and gave me a tour of the new dealership! They move in to the new location sometime in March 2011 and let me tell you, it is really going to be an amazing place!