Mercedes-Benz of San Antonio

Great Service and excellent car dealer

When Buying my Mercedes, I felt confident about my decision and it was because my car dealer, Mr Agustin Romagenoli is not only an excellent car dealer but also an excellent honest advisor. .When I go back to Mercedes I would ask for him again

very poor service and rude

I brought my smart car in on a check engine light issue for gas lid. I called and got a appointment and was told " we check it out". When I arrived the guy took my key and said we call you when we got to take a look hopefully sometime tomorrow. I was shocked nobody even mentioned that I had to leave my car much less leave it for days. I said well I didnt expect that. The guy than said " you do realize that when you drop a car of for repair you have to leave it" he patronized me. I assured him even so I am a female I am well aware of how these things work. I was told "checked out and had a appointment for a specific time" I asked if I can have a loan car if I have to leave mine. I was told..well you should of made reservations for that at least 2 weeks in advance! Well first of all my check engine light was not on than and second nobody told me my car even had to stay there. Like I know 2 weeks ahead of time there will be something wrong with my car! The guy was terribly rude and made it sound like I am an idiot. I requested not to ever have him again as a service rep. I told him I wanted it checked out and hold off on repair if repair is necessary I would have to make arrangements first as far as a loaner than. I got a ride home. I called 5 hours past my appointment time I had received no call..and was told oh yeah thats been done..we couldn't find anything. Im glad but I was a day without a car when it was done and nobody called me. Horrible service..I will rather drive to georgetown if I ever need repair or anything.

Great experience!

Everyone was very professional. Every question I had was answered before I even asked. The salesman that took care of me (Maurice Locklin) was extremely knowledgeable and patient with myself and my family. My parents were actually looking to buy an Infiniti, but after speaking with the sales rep, they left with a Mercedes also! It's always important to think highly of your company, but often times people degrade their competition to achieve that. This sales rep didn't have to do that to win us over! Very professional. The rest of the staff was very attentive and helpful with everything we needed, especially with my little one! It's always hard car shopping with a child, but they made my life easier. I highly recommend buying from here, great experience.