Mercedes-Benz of North Haven

4.7
Overall Rating

Customer Service: 4.8 Buying Process: 4.9 Quality Of Repair: 4.9 Overall Facilities: 4.9 Quality Of Work: 4.7 Friendliness: 4.7 Pricing: 4.4 Overall Experience: 4.5


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Service

5
Marie-Luise Meyer on 11/21/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was very satisfied with the service and efforts made to meet my needs. I would recommend the dealership to family and friend without questions.


Excellent Service Dept

5
Loyal Customer on 11/14/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mike Jordan is the best! We are loyal customers for all scheduled maintenance, even after the warranty has ended. The Service Dept gives great customer service and does high quality repairs. Complimentary loaners are new MB vehicles.


Pleasant, timely, and through.

4.6
Mymercedes on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

As stated above I was given a through explanation as to the work to be preformed and upon completions a summary of work completed. All employees are friendly and attentive. I also love how clean it is


Excellent Service

4.6
rmr on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Excellent experience as usual as I service all 10 of my cars there. The technician who services all of my cars, Kevin Johnson, is highly professional and knowledgeable and because of him I am very comfortable in bringing my cars for service to Mercedes-Benz of North Haven.


Wonderful Experience

5
MPS on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We love our new Mercedes. From initial contact to the moment we took delivery, every interaction with the dealership was positive, friendly, and professional. They truly make you feel like part of the family and we will definitely be buying our next vehicle from MB North Haven.


Good Service Department

4.7
Mark Sapilan on 10/16/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Bought a used E350 from this dealership several years back. Car is solid, but the finance guy was a little pushy when it came a service contract (in truth, however, he is supposed to be) discussion but his scare tactic did not work. His "schtick" about the $5K it would cost me to replace the Comand display was a nice try though. The overall buying experience was good and Lionel in the service depart is outstanding....make sure you keep that guy.


Best Dealer!

5
Ryan Torello on 10/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Many thanks for your great service! I have been working with them for several years now and it has always been a pleasure!


Mr William M Rosem II

5
Mr William M Rose II on 10/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is my third purchase from this dealership, I've serviced my vehicles here and have been satisfied with the end results, including a buy back of a 2013 MB Wagon.


What a great sales experience. Paul rocks!

5
Dr. Ed on 09/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The entire experience was outstanding. I initially started to explore European Delivery at another MB dealership but they seemed to not really understand the process and tried to just sell me a car they had coming in. I called MB of North Haven, spoke with a manager, was referred to an amazing sales person (Paul) who knew all about the European Delivery process and even had experienced the Sindelfingen factory tour himself. He knew the answers to most of our questions - and for any he couldn't answer, he contacted the European Delivery team. He was also able to assure that our new car would be built and ready for us during the very narrow window of time we had already planned to be in Europe. The sales experience and the European Delivery experience couldn't be better. They put us up in a great hotel, provided transportation to the factory, fed us some outstanding meals, and we drove off in our beautiful new car to explore the castles of Germany. We returned the car to the German drop-off location then were able to track its travels across the ocean. We had the name of the ship, knew what other European ports it visited, and received a call from the dealership when the car arrived at the US port of Baltimore. It took a couple more weeks to clear customs and get to Connecticut. Then we enjoyed another great delivery experience at MB North Haven. We would definitely do it all again - and hope to, someday. We tell everyone we know how great it was.


Customer

5
M Susco on 09/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mark Kline made shopping & purchasing a new car from Mercedes Benz of North Haven very enjoyable. He answered all of our questions & is very professional. He has made himself available to us for any additional questions or concerns. I highly recommend shopping for a car at Mercedes Benz of North Haven and working with Mark Kline.


What is this?

5
Bud Bouchetr on 09/17/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This dealership continues to provide us with the highest quality and most responsive service we experience anywhere.


It's all about customer service

5
Gladys Mayfield-Addison on 09/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I wanted to purchase a new Mercedes but ended up falling in love with a used Mercedes the purchase was easy but there were a few things I requested that I didn't receive,once I picked up the car it unfortunately had an issue which of course made my dream car quickly a disappointment I decided to place a call to the General Manager Todd B.right away I was impressed that he made my issue a priority and by the end of the day arraignments were made for my vehicle to be dropped off to the service department, early the next morning Bobby from the service department touched bases with me he notified me every step of the process,I picked up my vehicle today and once again I feel like I have my dream car! I was in sales for years and I know the importance of customer service I am totally pleased and plan to be a devoted replete customer.


Mercedes of North Haven

5
Andrea on 09/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The best!Bob , my service rep is so helpful and will go the extra mile


Many thanks!

5
bostonwhaler on 09/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Many thanks to my extended family at MB North Haven...you guys rock! Always a pleasure working with all of you and will see you soon!


Read my Review before you do business with these people.

1
Mark Gracia on 08/22/2016

Customer Service: 1.0 Pricing: 1.0 Overall Experience: 1.0

August 22, 2016To Whom It May Concern:On October 21, 2013 I purchased a Certified used E-350 4 Matic sedan WDDHF8HB1AA219797 from Mercedes Benz of North Haven, CT for $33,900 the with 38,343 miles.I drove the vehicle 49,646 miles over the next 33 Months changing the motor oil and filter every 8,000 miles with Mobil 1. I was NEVER informed by the staff of Mercedes Benz of North Haven that the transmission fluid needed to be changed every 40,000 miles when I took delivery of the car or any point thereafter. If I had been notified during the delivery process or any point thereafter that the transmission needed this service. I would have it performed to avoid the catastrophic financial event of ($6,288.68) that I have just suffered due to the poor training of the Mercedes Benz sales associate and their service department. There were two reasons I purchased a Certified Mercedes Benz from North Haven Mercedes Benz the first is because I bought a 1991 300 D in 1995 form Mike Mauro at his Hamden, CT location with 34,000 miles and drove it to 283,000 miles. I had an excellent experience with Mike and the vehicle. The second reason was the 100,000 mile Certified Warranty that was misrepresented during the sales presentation the associate kept stressing the 100,000 mile drive train aspect of the warranty and made no mention of the two year limit. To summarize: I have been mistreated and victimized by both Mercedes Benz of North Haven and Mercedes Benz USA in this transaction. I feel Mercedes Benz USA and Mercedes Benz of North Haven should issue a refund of my hard earned $6,288.68 with an apologue for all the nonsense I had to endure because of the poorly trained staff at North Haven Mercedes Benz.Respectfully,Mark M. Gracia 509 Oak Ridge DriveCheshire, CT 06410203-272-0000


CPO E350

5
e350 on 08/11/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a great experience start to finish. From internet manager, sales rep, manager and finance department. Great selection and fair pricing, love the new car already!


Most outstanding sales experience

5
Elizabeth McKay on 07/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We recently purchased a vehicle from PJ- We can't express our satisfaction enough. He was so professional- without any pushy sales techniques- very helpful, knowledgeable and courteous. Also the dealings with the finance and sales manager made our buying experience one if the best ever. We will definitely recommend this dealership to our friends and family!Fran & Liz


Customer

5
Bud on 05/25/2016

Customer Service: 5.0 Overall Facilities: 5.0

MB of NH performed all services efficiently and on time to meet my specific schedule requirements, coordination by Service Rep Robert Geffert was outstanding and very much appreciated


CT customer

4.7
CT customer on 05/25/2016

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Very happy with service. I used the valet service & it was wonderful.


Pleasant Experience

4.8
larryt on 05/18/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have purchased many new vehicles over the years, and this was by far my most pleasant experience. Everyone I dealt with was respectful and professional. Signing of sales documents was easy.


CLS550 - Tire covered under road hazard

5
Ctmacc on 05/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brought my CLS550 in for a tire due to it being defective and the service advisor(Scott Taylor) was quick to take photos and document the tire so the road hazard insurance would cover a replacement. Fully satisfied with the professionalism and courtesy at MB of North Haven......Regards..1Stunna.


What's this?

5
Debora Graves on 05/05/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Working with Peter was a pleasure. I came in to test drive the GLC 300 and got exactly what I wanted and probably more, which is even better. Thanks Peter. Debora


Thomas & Deborah Hustek

5
Thomas M Hustek on 04/22/2016

Customer Service: 5.0 Buying Process: 5.0

We purchased a pre-owned 2014 E-350. Zachary Spillane was extremely helpful and was a pleasure to deal with.


New class 300

4.2
Evan and Gwen on 04/19/2016

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

We went into the Dealership to just look at a used car and we ended up buying a brand new 2016 300 because of PJ who is an excellent salesman... Extremely knowledgable about all the cars .Generally my husband dislikes car shopping PJ made our experience really great. PJ is a true gem and We will return to see PJ for our next car purchase.... He is a class act.,,


Brand New Cla 250- IN LOVE

0
Angelica on 04/02/2016

I bought a brand new 2016 Cla 250 from the Mercedes Benz of North Haven and I could not be any happier! PJ is a GREAT salesman. He worked with us, was flexible, has great time management, and has a wonderful personality! He is a professional with a comforting personality to make the buying process go smoothly and efficiently! I can not thank PJ enough!!!!


Mister

5
Amenuve on 03/24/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Excellent attention from staff at the facility. Made the purchase process easy. Took time to provide answers to all our questions


Battery replacement

4.8
Bud on 03/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

you recognized the time constraint my wife, State Senator, was under and performe the necessary work in an expedious and professional manner. We have been a customer for many years and always appreciate the way you handle our maintenance and repair needs.


A service

5
Jim on 03/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very good service. in and out within one hour. Thanks for the fast service.


Outstanding experience

5
GRH on 03/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Outstanding service and care... Michael Jordan handles my service needs and in all honesty... I couldn't perceive of a greater level of careThey have earned my trust


A pleasurablle experience

5
Aussie on 03/02/2016

Buying Process: 5.0 Overall Facilities: 5.0

PJ was simply excellent. From the start at responding to our first call after hours to the delivery of our C300 he was consistently helpful, informative, and honest. i would recommend him and this dealership to anyone. This is the second Mercedes I have purchase from North Haven despite having a Mercedes dealer in my home town (Fairfield).


Satisfied Customer

5
Dawn Miceli on 02/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Love Chip Attwood and will always be a loyal customer of his. He is a gentleman, has profound knowledge of his product, so to speak, and I believe he looks out for me.


Hassle free purchase

5
Craig on 01/31/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They have a very friendly and helpful staff. They were not pushy and they offered me a fair price up front. This is the second Mercedes I have purchased from this dealership There are two Mercedes dealerships closer to my home but I knew the buying experience in Northhaven would be a pleasant one.


A nuisance repair was delt with

5
Tony on 01/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience with top rated techs...I never thought a dealership would be so concerened over such a minor issue..I'm glad I went there.


Mercedes Benz of North Haven

5
Stacy Fontana on 01/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Exceptional from start to finish. Courteous and professional.


Extremely pleased with the service I received

5
Rod Tomey on 01/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mercedes Benz of North Haven is terrific. After using another MB dealership, I (thankfully) discovered Mercedes Benz of North Haven. Every aspect of my buying and service was absolutely terrific. They have certainly earned my loyalty and I will most certainly return for future service and purchases.


CLS 550

5
Doug on 01/05/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent repair service. Friendly atmosphere. Quick service.


We keep coming back because we love the car and the service!

5
ppolke on 12/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We love the Mercedes car, and the service has always been wonderful!Can't think of any other dealer we would like to do business with.Peter Pierce is always a pleasure doing business with.


Good Service

5
Tom Pruchnicki on 12/06/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

GREAT people!! Completed fast and done well. Well qualified dealer.


Friendly, professional, patient staff.

5
Jazzy Jas on 12/02/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Salesperson, Darryl L. Eason, was very pleasant and professional from the greeting he gave my friend and me, to the delivery of the keys and supplies after the purchase was completed. The managers who assisted gave just the right amount of additional information, when needed, which I appreciated to help us make my decisions. We were treated with respect throughout the process. Thanks to all.


Another great experience

5
Erin and Stephen Mullin on 11/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is the second vehicle we purchased with the help of sales representative PJ Zamani, and there are not enough positive words to describe the experience, PJ, and all the staff at Mercedes Benz of North Haven. PJ has great knowledge of all the vehicles and spent as much time with us as we needed to decide on the right vehicle for us. He has a true, caring attitude. We also want to comment on the amazing service department. We had two maintenance visits with our last car and were impressed with the knowledge and attitude of each person we met. Overall, another great buying experience and we would definitely recommend this dealership (especially PJ!) to anyone looking to treated fairly and with respect.


Mercedes-Benz North Haven

5
A.J. Hedge, Jr. on 11/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Received excellent service from this dealership. I am thoroughly pleased with the entire process from buying to servicing the car.


quick and good business

5
nick.wirelesschoice on 11/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Liked doing business with Mercedes benz of North Haven.i was there only to get a best price quote for 2016 luxury c300 4matic but ended up closing the deal in less than 3 hours. dealt with new salesman Darryl. it was Darryl's first sale . Congrats!He is very good . negotiated the price with his sales manager and closed the sale without any standard delays. Sales Manager Matthew Della Vecchia is excellent . Very quick in closing sale.overall very good experience.


Customer's review of services

5
SUARA ADEDIRAN on 10/21/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent services and very cordial workers. My car was well serviced and was well cleaned after the service. I was given very useful and expert advice by the service guy in charge of my car. I did not have to wait for too long before I had my car back. Overall, the quality of service was very superb.


Easy and relaxing experience!

5
Lovelydae on 10/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was putting off buying a car because I didn't want to deal with all the decisions of selecting a new car! This dealership had a very laid back environment! The deal was smooth and fast! They were very efficient! My salesman Anthony was the best! He answered all my questions and very patient! I would definitely recommend North Haven Mercedes Benz to all my friends and family!


Very pleased. Mike Jordan is great!

5
Lois Johnson on 10/01/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always a pleasure working with Mike Jordan! Dealership is very clean and enjoyable to visit. Good coffee too...


AWESOME! AWESOME! AWESOME!

5
Louise on 09/27/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Thank you PJ Zamani for finding me my dream car! I couldn't ask for a nicer experience buying a vehicle from the first conversation to finally driving away with it! Your new showroom looks fabulous and my daughter loved the snacks and water! Thank you again for all of your help, I know I'm not the easiest consumer to deal with and trust me when I say I'm sending everyone I know in the market for a new car your way!


M C Grice

5
MCGrice on 09/22/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

wonderful experience, knowledgeable technicians and professional cusumer service


Very relaxing

5
Bruce on 09/18/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience buying my new Mercedes and a lot of it was due to my salesman, Anthony Canada. He made me feel like I was the only person in the whole building and he listened to what my needs were in buying a new car. I would return to the dealership again if and when I decide to buy another new Mercedes.


Mercedes Benz of North Haven

5
Jeff Torello on 09/16/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Dealership was high quality and integrity throughout the entire service process.


New car dream comes true.

5
KEITH MURPHY on 09/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great place clean professional 5 stars across the board


Great Service

5
Noeline on 09/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We recently purchased a GLK 350 at Mercedes-Benz of North Haven and had a great experience. Our sales associate PJ was courteous, knowledgeable and extremely helpful throughout the process. We will definitely recommend Mercedes-Benz of North Haven to our friends and relatives.


Jacqueline Daniels

5
Jacqueline Daniels on 08/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service as always was very happy that they worked with me on the service price since I am currently out of a job.


Excellent service Department worth the drive

5
David S. on 08/16/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very impressed with the professional and thoroughness of my service. The facility is clean, closed circuit TV monitors the service area, technicians are well trained and my service was done in a timely manner in accordance with my briefing on what was to be done and on time. I was informed of all items as it progressed. Waiting area was roomy and comfortable. My service advisor, Scott, was an important part of this. I have not had such good service from a car dealer before. I am comfortable and confident in this service facility and will drive the 35 miles to use them over my closer, local dealer which I was not impressed with and will have my services done here.


Vehicle Owner

5
Chris Vernicek on 08/13/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Lionel always take great care of me, which i appreciate. He understands my time being valuable, and that I cxan trust hm with service recommendations.


Scott Taylor and Crew were AWESOME !! Also Steve Higley !!

5
Maxx on 08/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had my car towed in for a shifting problem and it was Taken care of perfectly and on time !! I did call another Mercedes dealership and was given a bit of a run around and am Very Happy i came to Mauro Motors.


Excellent service would highly recommend

5
Stevens on 08/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We appreciated the knowledge and genuine sincerity of the person we were working with who (Mr. Mannix) gave us time and space to think through what we wanted.


Service

4
Gerard C on 08/06/2015

Customer Service: 5.0 Quality Of Repair: 2.0 Overall Facilities: 5.0

After repair noise is still in the engine for 4 - 5 sec after start, but is nor rattling


Repeat Customer

5
Pat on 08/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Proof is in the longevity of the relationship. Great experience; hence I am a repeat customer. Most importantly, I value an honest approach to business. MIssion accomplished


Great service

5
Ben on 08/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The overall service is excellent, my advisor did a good job of updating me.My loner car was ready when I got there.Everyone was friendly


SERVICE

5
Pasquale on 08/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service department and Service Advisor Michael Jordan were extremely helpful. The overall experience was pleasant and profesional at the same time. Always a good experience !


Great sales person, great service

5
albvital on 07/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience working with Peter Pierce when I purchased my Mercedes. I recommended him to my friends who bought a Mercedes and were very happy with him. I have visited the dealership several times for servicing and their prepaid services deal is the best thing I have ever done and it saved me a lot of money. Michael Jordan was the one who told me about this deal. He's also the customer service rep that I go to. This is one of the best dealerships I have ever dealt with. I thank them for everything they've done for me.


Excellent experience

5
a VERY satisfied customer on 07/13/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We were introduced to the sales dep't. by Scott Taylor who has given us superb service for many years dating from previous car dealerships. Scott introduced us to the sales dep't. and your fine sales manager and PJ Zamani took it from there. PJ helped immeasurably to make our purchase of a 2016 350 as smooth, pleasant and positive as possible. You should be congratulated for having such excellent personnel.


Phil Kilbride

5
Luke on 07/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Phil was great, had not intended to buy a car and he offered great assistance and wasn't overly aggressive in marketing, which for me was a relief from the usual sales team at most dealerships.


Phenomenal customer service

5
AD on 06/24/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am a returning customer of MB No. Haven and have worked with Matt DellaVecchia two times to lease two vehicles. Matt is extremely professional, thorough, organized, and helpful. He is dedicated to providing superior customer service and meeting the needs of his clients. Matt always checked in to update me and to make sure things were running smoothly and that I was happy with the progress. His commitment to making sure his customers are happy and comfortable is impressive. I highly recommend working with Matt and his team at Mercedes Benz in North Haven.


Superb customer service. Excellent experience.

5
Allison on 06/24/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am a returning customer of MB No. Haven and this was my first time working with PJ Zamani and I was extremely impressed by his dedication to providing an overall excellent experience with leasing my new C300. PJ made the process effortless and seamlessly took care of all of the details so that I could secure a new lease within less than 1 month. He was always available and provided prompt answers to all of my questions. PJ was extremely accommodating of my schedule and implemented ways to help get the deal done - but he was never pushy or overbearing. Using a thorough process, he helped me identify exactly what was important to me in a vehicle and exactly what I was looking for before he put together a perfect package that I am extremely pleased with. And most importantly, he did it all with a smile and was a pleasure to work with. I strongly recommend working with PJ and the MB No. Haven team!


Purchased GLK-350

5
Mike14 on 05/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Every person I encountered when purchasing the car was extremely friendly. Employees went out of their way just to introduce themselves and say hello. Anthony Canada was incredibly knowledgeable, respectful, and never pressured me to buy the car. He made me feel extremely welcome as if I was part of the Mercedes family. I strongly recommend working with him if you are interested in a Benz. Frank from financial is also very nice and knowledgable and paperwork took no longer than a half hour.


A Well Run, Modern Dealer and my superb salesman!

5
David Speigner, a very satisfied customer on 05/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just had to write a short review so you would aware of what a professional, gentlemen and very customer centric sales rep. PJ Zamani is. We are returning customers, driving 30 miles south even though there is a closer, local dealer. We first went to MB of North Haven when a family member was purchasing a new ML-350 from MB North Haven. I was so impressed the quality, performance and features of the vehicle and with Mr. Zamani's attention to his customers, his comprehensive knowledge of the Mercedes product line as well as his single minded devotion to customer happiness and satisfaction. When it came time for a new vehicle, I thought of our experience with this gentleman. I do not like looking for a car because I dislike pushy, aloof salesmen. PJ was friendly, personable, and happy to see us even after being away a few months. He he gave me the space and time I needed, he was polite, answered ALL my questions completely and thoroughly. I called and asked him to find me a certified pre-owned clean M Class and he delivered. What a beautiful vehicle I was able to purchase, in superb condition, well appointed and just what I wanted! My overall experience was excellent. I cannot recommend a sales professional or dealer higher. P.J. is excellent in staying in touch with his customers, be it by email, phone or text and eager to help and make the buying experience, quick, professional and comprehensive. I cannot recommend an auto sales pro higher. The dealer is very neat, modern, clean has an excellent new and certified pre-owned inventory of many MB models and I was impressed by the professionalism, thoroughness and organization of Mr. Frank Sartiano, the sales manager when it came time to sign the papers and take delivery. Again I am impressed with the quality and engineering of Mercedes-Benz and now even more because of the excellent customer service from Mercedes-Benz of North Haven and PJ Zamani . I purchased a beautiful, certified pre-owned ML-350 from P.J. and my name is David Speigner from Marlborough,


Excellent

5
gfour on 04/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have purchased 5 vehicles from this dealer over the years. They have been consistent with their sales and service.. Excellent dealer. Their facility is allways clean & spotless.


car purchase

5
John Brangi on 04/27/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Experience was flawless and sales associate was top notch.


Bought ML350 Mercedes from North Haven, Ct.

5
John Pelletier on 04/13/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I had a very good experience at North Haven Mercedes Benz. We lease a ML350 SUV. It was delivered on time, the orientation was good and my wife likes the car. Thank you


PROFESSIONAL DEALERSHIP

5
Ralph Rao on 04/10/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Professionalism at its best. Specifically, Peter Pearce, Paul Kilbride and Frank Sartiano. Great buying experience, with no wasted time. Highly recommend this dealership, regardless your driving distance. First class experience!


CUSTOMER SERVICE

5
Lillian Vazquez Cavallo on 04/08/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

i Just had to write this short note so that you would be made aware of what a Gentlemen and Gem Mr. PJ Zamani is. I have had my car for two years and i hated to go out looking for a car because i hated pushy salesmen. However PJ was fantastic when i showed up at your lot, he gave me the space i needed, he was polite and my overall experience was excellent. i tell my husband all the time when i go to upgrade i will call PJ directly ahead of time to make sure he handles my sales. Again i love the Mercedes Brand and now even more because of the excellent customer service i found in PJ Zamani . FYI i had purchased a GLK350 and my name is Lillian Vazquez Cavallo from Wolcott, CT.


Great Service and Friendly

5
Frank on 04/06/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always went to another Benz dealer but had a great experience with the lease of my MB Gla and C300. Matt was a great salesman. he was not pushy or false. Id go back again!


Mercedes Purchase

4.8
mercedes444 on 04/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Another great experience working with Matt Dellavecchia when we purchased our Mercedes.Matt goes above and beyond to make sure you are well taken care of and completely satisfied with your purchase.


Unexpectedly great service!

5
Jenny J on 04/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I stopped by on a whim, with literally 10 minutes to spare between appointments, to see if Mercedes-Benz of North Haven had a fully loaded 2015 C Class to test drive, and was met by a smiling Paul Kilbride who was courteous and understood what I was needing/wanting. He listened, and he heard. He followed up immediately via email with the details of the car of my dreams and worked with us to make it a reality. The service was outstanding and follow up with questions was excellent. And by the way, he treated us both with respect. We are most impressed and will surely spread the news. We are delighted to welcome "Cinderella" into our family!


Enjoyable Buying Experience

5
Allan & Penny on 04/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

After 2 leases and 2 purchases I can highly recommend Paul Kilbride and Mercedes of North Haven. We have known Paul for many years and his knowledge and trust are why we know own a ML 350. Everyone we have dealt with has been enjoyable and I have only good to say about Mercedes Benz of North Haven and Paul.


matt Dellavecchia

5
bill c on 04/03/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently purchased a new S class at mercedes benz of north haven. I would highly recommend matt dellavecchia as a sales consultant. He is extremely knowledgeable and helped us find the best car and options for us. Not pushy at all. The service is outstanding. Matt takes a personal touch to make sure everything is satisfactory and goes way above and beyond what i have ever experienced with a automobile sales consultant.


Great experience, beautiful car

4.7
KMW on 04/02/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I bought a used Mercedes from MB of North Haven in February and had a great experience. I saw the car I was interested in online and made an appointment to go see it. I got stuck on an unexpected work call and the salesman was kind enough to set me up in an office while I conducted my business. The overall buying process was seamless and very fast, with both the sales team and finance department making sure I was happy and informed the whole time. All in all, I am extremely happy with the car I bought and the service I received at MB of North Haven. I plan on being a customer for a long time.


Great Service from PJ Zamani - Love my new GLA250!

5
Rachel_GLA-250 on 03/28/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

At MB of North Haven, I had by far the best car-buying experience. PJ Zamani was incredibly knowledgeable, helpful and patient with both myself and my husband. He made the process easy and still follows up with me to make sure I am having the best experience with my new GLA-250. I would highly recommend purchasing a vehicle from MB of North Haven and working with PJ.


Service Department Lacking

3.2
lynn321 on 03/10/2015

Customer Service: 2.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 2.0

The first time I had my car serviced without issues. The second time I went to the service department they were unorganized. I had to wait over 1/2 hour for a loaner car. The third time I had a scheduled appointment with a loaner car. When I arrived I was told that they did not have a loaner avaialable but would offer a shuttle. My place of employment is 25 miles from the dealer, therefore, that was a problem. When you call to schedule an appointment for service they do not call back. The voice message states that they will call back in 48 hours. What kind of service is this from Mercedes Benz? My expectations are much more for the price of the cars! This is not the first Mercedes dealership that I have encountered problems with their service departments. My next car will be a different brand.


Service of MB Truck

5
RST on 03/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Many thanks to all the staff who make the process so easy!


Another Great Service Experience

5
LanD on 02/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Used MB of NH previously for the first time to address a service issue. It was such a good experience that we went back for the scheduled service. Service staff were friendly and courteous, wait time expectations were set and accurate, service completed and our car returned washed and vacuumed. We'll be back!


E 350 Mercedes Benz

5
Franklin E Rutledge on 02/09/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service representative was very knowledgable and frank. They performed all services according to my expectation and more.


C300 purchase

5
Janice Martin on 02/08/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great experience with PJ! We are repeat customers, and always have a wonderful experience purchasing cars at North Haven! PJ was very professional and incredible to work with! We love our new car!! Thanks again!! A++


car service

4.7
Elizabeth Frank on 02/02/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

The service I received was very good. All my fluids were topped off and the tires inflated for the winter.


Car repair

5
Paula Knight on 02/02/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service my car received was professional and thorough. I am extremely pleased with the repair on my car.


Owner

5
Ken dobuler on 01/25/2015

Customer Service: 5.0

Use valet service. Delivered loaner returned serviced. Can't be better. And my car was cleaned as well. Exceptional service from mike Jordan


Purchase CPO E350 4Matic

5
Billil70 on 01/24/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Fantastic experience and a great deal. Salesman Don Shepard is beyond compare. The price of the CPO E350 and the money I received for my trade was untouchable. I am so satisfied, I will certainly be back for my next car.


Marie-luise Meyer

5
Marie-Luise Meyer on 01/02/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was very satisfied with the service. However the wait time was much longer than expected


Customer Service Screw Up

2
jdpuglisi on 12/03/2014

Customer Service: 1.0 Friendliness: 2.0 Pricing: 4.0 Overall Experience: 1.0

Made (and confirmed) an appointment to inspect/test drive a specific CPO Mercedes Benz. Drove/sat in traffic for 2 hours only to find out they had sold it. I had reconfirmed the appointment earlier in the day. Sales staff blamed each other for not calling to tell me the car had been sold. Honestly not surprised the car sold because it was fairly priced.


service

5
Damion on 12/02/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everything went very smooth, loaner provided. Very good service, highly recommend.


Great service

5
Lola Arcaya-DeLucia on 12/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent service. Punctual, Service Superior. Very Satisfied! From appointment scheduling to return of vehicle everything was handled professionally and to my satisfaction. I highly recommend Mercedes Benz New of North Haven


great experience

5
USWNT on 10/13/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Never thought I would be able to own Mercedes. I worked with PJ, and he was just wonderful. He answered all my questions and was not pushy at all. All the staff was friendly and they made me a fair offer for my trade in and a great deal on the car I purchased. Anytime I had a question, PJ helped me out. It was a stress free experience.


Mr john clifford

5
John p Clifford on 10/02/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very pleased with recent service and lease of new vehicle. Due to time constraints sellers rep came to my office to complete transaction. All very helpful.


A first-class experience

5
Mike Butler on 08/20/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everybody from the greeter to the service adviser to the cashier was exceptionally friendly and welcoming, and took care to assure that all my questions were answered and all expectations met. The loaner car was a beautiful brand new Mercedes, which was impeccably clean, and my car was returned to me freshly washed and vacuumed. The service work was completed ahead of the promised time, and I was notified promptly. I received a follow-up call the next business day to fin out if I thought everything was all right. This is a very professional upscale operation with a down-home personal touch.


Customer service experience

4.5
Silvio Becchetti on 08/20/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

It was a breath of fresh air to finally experience a sales and service department that really appreciated your business. My prior purchases at other dealerships was not might I say as pleasant. Max Hardy in sales was very understanding and helpful in what type of car I was interested in. Not trying to persuade me like other dealers I've been to, in trying to push more expensive cars at you to buy. Max took the time to show me how to work the features in my CLS 550. He is the most pleasant and understanding salesman that I have dealt with in years. Service Advisor Bob is exceptional in his field. He made sure any issues I had with my car were corrected immediately. I would say he went beyond the call of duty, in making sure I was content with the repairs made to my CLS. I live in Fairfield county, and through friends that have bought their vehicles here and at BMW, I will pass on this pleasant experience to my family and friends as well.


New Car Review

5
Ryan Torello on 08/20/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thank you so much for always treating my like a part of your family!


Excellent experience.

5
DREY7273 on 08/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent service- very professional. Michael Jordan set me up with a prepaid service plan that was very economical & saved about 50% of my projected maintenance costs over the next year.


First Time Buyer

5
Dana Perillo Stango on 08/19/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Top notch all the way! What a great team at MB of North Haven. This was the easiest auto purchase I I have ever made. No numbers games. Everything is transparent. My salesman, Don Shepard, was outstanding. I could not have asked for more!


The wait time was longer then I expected.

4.8
Rekcc on 08/19/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I gave a good mark for price, because it just seemed more than I expected. All in all it was a great experience, and I was satisfied.


Great Service

4.8
Ralevine on 08/19/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Valets were exceptional, Service Superior. Very Satisfied! From appointment scheduling to return of vehicle everything was handled professionally and to my satisfaction. I highly recommend Mercedes Benz New of North Haven


Great Car, Great Sales Associate!

5
G. Berg, M.D. on 07/19/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The experience was excellent from beginning to end. The car I selected,(CLA 250), was perfect for my needs and wants. With the help of my sales Associate, I was able to customize the car to fit all of my preferences and everything that was promised was delivered on time. The entire experience, my sale associate,(P.J. Zamani), and the dealership, (Mercedes Benz of North Haven), exceeded my expectations and in fact added significant value to my buying experience. I would recommend this dealership to anyone in need of an exceptional car, friendly service andprofessionalism.


Mercedes-Benz of North Haven

5
William Petrino on 07/19/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My purchase of my new Mercedes was indeed a positive and satisfying experience. The staff and especially my sales associate Charlie Mannix made it easy and informative. I am extremely happy with the help from Mercedes-Benz of North Haven and would highly recommend them.


air conditioning repairs

5
Danial E McGowan on 07/18/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

my service advisor Bob Geffert did what 2 other dealers in South Carolina , and Florida either couldn't or didn't have the capacity to fix this problem while I was away..Thanks Bob for getting this done and dealing with an after market warranty company... Dan McGowan


Very Satisfied Customer

5
BenzGal on 07/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you for making a routine service so pleasant. All staff are courteous, friendly and helpful! They really know how to take care of their customers there.


Great experience

4.6
Bmahr on 07/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Very happy with overall service. People were very nice. I liked having the car washed and then vacuumed. The cost was a little high though.


I trust them

5
Connecticut MB owner on 07/15/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been using this dealership for 37 years and even though there have been changes in ownership the quality of service has always been very high. On the few occasions when they have had to keep my car longer than they planed they express sincere concern and make certain that I have a loaner car. I trust them.


60000 miles service for Mercedes c300

5
Erin bumanglag on 07/15/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I'malways Iimpressed when i come to the dealership to have my car serviced.


Mr. Carlo Saraceni

5
Carlo Saraceni on 07/15/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I only had a front bulb replaced which took approximately a total of 15 minutes. The customer service and attention paid to my issue, albeit minor, went very well. Overall, I was very pleased. I would anticipate that future service needs will be met accordingly.Thank you.


Mercedes-Benz of North Haven Service Department

5
Rich Link on 07/14/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Best service ever, Bob took in my car before the scheduled 730 appointment. Kept me informed on the work being done and parts coming. Can't say enough good things about this service department.


Judy Pilicy, SmokeEasy Cigar Parlor, Watertown Ct

5
Judy Pilicy-Sprano, SmokeEasy Cigar Parlor on 07/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had the opportunity to work with PJ at North Haven Mercedes Mauro Motors. What a great sales person. Thank you for you commitment and patience. Truly a pleasure. Don't loose this one - he's a keeper. We will certainly be back to work with him again in the future. Thanks again Judy P.S. Love the car


Maria Fournier

5
Maria & George Fournier on 07/02/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always excellent service


Emergency Service

5
tpanczner on 07/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tire blow out at 5:15 pm on I- 91. Limp it into the dealer and even though the service is closed they took care of it for me right away. I was back on the road in 1/2hr.


Very satisfied

5
markinct on 06/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

MB of North Haven has always treated me well in service. Their prices are reasonable compared to other delerships and I appreciate their servie coupons (unlike New Country in Hartford which is ridiculously absurd in their prices. That said, I did change service advisors because my advisor last year said I needed a new battery because it did not pass some test and a year later, I have not had any problems with my battery. I think he was just trying to sell me a battery.My current SA is very knowledgeable and friendly. Thank you Mauro Motors.


Service experience

5
Joe on 06/26/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service dept! Mike always does a superior job!


Service

5
A.M on 06/26/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Bob took time out to help me. He was courteous and funny ( bob's trademark ).Excellent job


Service

5
Ron on 06/26/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Staff are very knowledgeable about cars and identify what's needed and repair efficiently.


Mrs. Joyce S. DeCesare

5
Joyce S. DeCesare on 06/25/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been a customer of Maura Motors for over 25 years and I have never been dissatisfied with the quality of service both my late husband and I have received during this tenure. One of the first employees we met was Michael Piccolino and to date I still rely on his assistance and judgment. We have become dear friends resulting in making many referrals to him and Maura Motors. Michael introduced us to Peter Pearce whom I have dealt with when I purchased my last three Mercedes. Both men are patient, knowledgeable and accessible. Also it is a pleasure to deal with Michael Jordon in the Service Department. He is always so accommodating and trustworthy. Overall my experience has been enjoyable giving it a 5 star rating.


Delighted by the ease of purchasing my new BENZ!

5
RAW30 on 06/25/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was totally delighted by the associated at MB North Haven. The process and the ease of signing paperwork through learning about my new C300 was exceptional.


Service for Mercedes Benz 2002

5
Trish & John Evenwel on 06/25/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Our experience was delightful. We were greeted on arrival & ushered into the lovely waiting area in North Haven, CT. Check in was quick & smooth. We were greeted by Michael Jordan whom we worked with many times. His expertise and knowledge is commendable. It's like seeing an old friend. He is thorough in explaining all aspects of any work needed or suggested. We rely on his judgement & have had no regrets. Michael is an asset, no, an integral unit at Mercedes Benz of North Haven. Such professional help keeps us coming back year after year, car after car. Michael ensures very satisfied & loyal clients.


Service

5
Matthew Kowal on 06/25/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent customer service


Service

5
Ianate on 06/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Extremely professional staff. Very informative on service needs. I wish I brought my other Mercedes here for service. Mercedes has a stigma for being over priced on service, but I have from rates reasonable. Mercedes Benz of North Haven will be the only one to service my vehicles.


Unpleasant Experience With Mercedes Benz Of North

1
Car Buyer on 06/20/2014

Customer Service: 1.0

On May 16, 2014 I enter Mercedes Benz Of North Haven to purchase my third vehicle from them with in the last ten years. Met a salesperson, told him I was a repeat customer & wanted to look at a E350 Sport 4matic. I was interested in a 2013 in which we started the process. I was trading in my prior car which I purchased from them. They offered an Ok trade on it so we moved to the cost of the car in which we settled on a price. We then filled out a bill of sale and I deposited the car $500.00. The sale was in the range of 50k or a little more. The price & trade of the car was acceptable to me because of the incentives Mercedes Benz was offering at this time. There was a two month payment credit, maintenance for two years & unlimited mile warranty for four years on the vehicle if financed through Mercedes Benz which I did. I was all set for pick up the next business day and was comfortable with the deal. I received a call from them in the morning of my pickup telling me that I would not be receiving the incentives from Mercedes Benz on the 2013 e350. I explained to the caller, my salesperson explained the whole process took a deposit and wrote up a bill of sale and you expected me to still purchase this car minus the incentives. The salesperson made a huge error. He no longer works there and I never heard from any senior manager to apologize or please come back in to just make this sale right. This was my third vehicle buying from them totaling over 125K. This is how they treat steady loyal customers who has done business with them for ten years ? Really hard to believe that they would let someone walk away who was spending over 50k with them. I took my business to Lexus & purchased a 2014 GS-350 sport. I received impeccable service from another dealership. I would like to express to other consumers, If you plan on buying a vehicle from Mercedes Benz Of North Haven, please pay good attention to the deal you make & hope it does not happen to you as this bad experience had happened to me at this dealership.


Great Experience

5
Lori S. on 06/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Paul was awesome! This was the most enjoyable car purchase I've ever had, quick and easy!


New car purchase

5
Bill H on 05/30/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Was assisted in the purchase of my new C300 by PJ Zamani. PJ listened to what I was looking for, asked appropriate probing questions, then set out to find a vehicle that met my buying criteria. Excellent job, great outcome!


Highly Recommend PJ

5
JC on 05/16/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

A special thank you to PJ Zamani. PJ is absolutely wonderful. His patience, dedication and enthusiasm made our car buying experience a pleasure. He was very receptive to all of our questions every step of the way. We are so grateful to have had a salesperson as excellent, patient and pleasant as PJ assisting us throughout the car buying process. We HIGHLY recommend PJ.


A Service Feedback

4.7
Charlie Carroll on 04/28/2014

Customer Service: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am happy with my last experience.


S300

5
JJP on 04/24/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great place to do business with. Very nice staff,friendly, knowlegable,and great price


E -350

5
Rick B. on 04/23/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is my 3rd e-350 from MB of North Haven, and there service Dept. is top notch!


Very happy and completely Satisfied

5
Michael on 04/23/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I am a repeat customer at this Dealership and with the same Salesman. My Salesman, Charlie has always been very professional, courteous and helpful in helping me acheive purchasing my desired vehicle. Along with the rest of the Mercedes of North Haven LaunchTeam, Charlie made my family and I feel very special throughout the whole sales process and delivery.I strongly recommend this Dealership, as they show they care about satisfying their customers.


Mercedes Benz c240 Service

4.8
joecorr on 04/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Our experience with Mercedes-Benz of North Haven Service Center was exceptional from the Shuttle Service to the Loaner Car to accommodate our repair needs. Over the course of the last 3 months our Mercedes-Benz C240 has been in the Service Center 3 times andis now running beautiful. Thanks for the fantastic service!


No buyers remorse --totally satisfied!

5
Dave on 04/18/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

PJ was very patient with us throughout the buying process. We felt no pressure. He guided us on the specs of each vehicle to help us arrive at a decision. He offered his continued support even after the purchase which truly made us feel like valued customers.


Customer

5
Suzanne risley on 04/16/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very good experience.


Never give upon your dreams!

4.6
Holiness on 04/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I had a very respectful experience with my purchase my first Mercedes Benz, And will do return business at Mercedes-Benz of North Haven sincerely Bishop Adom Hilliman of Truth Tabernacle ministries in east Hartford Connecticut.


Buyer

5
John Redmond on 04/15/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very smooth transaction. The salesperson spent as much time with us as we needed. The financial office was very professional.


Service Department Mercedes-Benz of North Haven

5
Mariann Rollins on 04/15/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Dealt with Mr. Michael Jordan who was very cordial. Quite the gentleman and when I requested a specific time for service to be completed, Mr. Jordan advised that he did not see a problem. He advised the service dept of my request and the car was delivered on time.All of the service staff at the dealership are very knowledgeable and courtious. It was a very easy service appointment. My auto was washed and returned very clean.


Delivery of G550

5
Ryan Torello on 04/15/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thank you so much for an another amazing car and experience!


Good Service

5
gf on 04/14/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Michael Jordan always delivers good service and follow up.


One happy custoemr

5
MichelleTalbot2014 on 04/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I enjoyed working with Peter Pearce very much. He is the "Mercedes Benz" experience. I couldn't have imagined feeling as special as I do every time I get in my vehicle, and it all started with Peter. He took his time to go over the entire vehicle in detail. He was professional, friendly, funny and extremely knowledgeable of the vehicle. I wouldn't buy a vehicle in the future from anyone but Peter.


Service B

5
Pwezenski on 04/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very pleased with the quality work, Service Rep. Richard Geffert was very professional.Over all I was very happy with work performed on my car.


ML 350

4
cwmdreb on 04/11/2014

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Good, but expensive.


Great Dealership

5
Art on 04/09/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

A great experience in purchasing my Mercedes.


They really care about customer service

5
Ecosmart on 04/09/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Warm welcome, immediate service intake followed by having regular updates and a comfortable waiting area make North Haven Mercedes a great place to bring your car.


The best dealership!!!

5
KristinBachmann on 04/09/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have used this dealership for several years. They are always professional, consistent and do great job. I highly recommend this dealership to all my friends and family!!!!


ML350BTC

4.7
AMBFT on 04/07/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

My wife and I purchased a CPO ML350 BlueTech from MB of N. Haven. Our salesperson PJ Zamani, facilitated the purchase. His no pressure approach was refreshing, which demonstrates that he understood us. He delivered on his promises and we purchased the vehicle. We shopped other dealers and other luxury makes and PJ was the most down to earth person we encountered. He was a real pleasure.


Mrs

5
Carta on 04/06/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Friendly staff. Clean lounge. Valet service.


2011 Mercedes C 300 4-Matic

5
wmmonnie on 04/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is probably the most efficient and client orientated purchase I have ever made. From my initial phone contact with Charlie Mannix late on a Saturday until I picked up my Mercedes the following Monday afternoon, the process was flawless. In addition, the Mercedes I purchased is the finest looking car I have ever purchased. The vehicle looked as if it had just been driven off the factory floor even though it had over 27,000 miles on the odometer.Thank you Charlie Mannix and the staff at Mercedes-Benz at North Haven for your helpful service and no hassle purchasing experience.Regards,William (Bill) M. Monnie


Very Good Experience!!!!

5
Freda on 04/01/2014

Customer Service: 5.0 Buying Process: 5.0

Great experience and the salesman who helped me, Max was phenomenal. He went above and beyond the call of just his job........


Very informative (explained what was being done),...

5
jpodesva on 03/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very informative (explained what was being done), helpful, and pleasant. Called when vehicle finished and did not have to wait. Car was washed which I liked.


Car

4.8
Franklin E Rutledge on 03/24/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was so pleasant dealing with everyone at this dealership. Everything was upfront, and plus that cleaned my car unexpectantly.


mercedes benz of north haven

5
Judy O'Hare on 03/23/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service was prompt, efficient, and problem was resolved.


Purchasing my 2nd vehicle from Mercedes-Benz of No

5
Frederick D. Apuzzo on 03/22/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was the 2nd purchase for me at Mercedes Benz of North Haven and again the experience was extremely comfortable. The staff especially Adam Fox and my sales person, Max Hardy were both very accomadating,polite and easy to deal with. Very satisfied with the deal agreed upon for my vehicle and the delivery process went very well. I look forward to future business with this dealership.


Car Service

5
Linda B Blackmon on 03/21/2014

Customer Service: 5.0 Overall Facilities: 5.0

I was very pleased with my experience; the service people were very pleasant and provided high quality service. This was evident from the time I drove my car in the service department, to the lady behind the desk (Nicole) to the gentleman that took my information and to the time I left.Linda Blackmon


My current lease expires soon and wanted information on a...

5
richardlevy on 03/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My current lease expires soon and wanted information on a replacement vehicle. Spoke briefly to Chip Attwood and extensively to Mike Piccolino the sales manager who was extremely knowledgeable about the product line. His information was very useful enabling me to reach a decision. This dealership, lead by Mike Piccolino, Adam Fox and Chip Attwood, has always been friendly, courteous, helpful and has made my car buying experience pleasurable since my first mercedes CLK in 1998. Mercedes automobiles represent the best. Mercedes Benz of North Haven, CT epitomizes the best in Mercedes dealerships.


I have given this rating because I had a great experience...

5
macutkiewicz on 03/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have given this rating because I had a great experience when I visited Mercedes-Benz of North Heaven. The stuff was very friendly and professional. I would recommend this dealership to everyone.


We went to Mercedes-Benz of North Haven on 3/15/14....

1
shagufta on 03/17/2014

Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 1.0

We went to Mercedes-Benz of North Haven on 3/15/14. Today is Monday, Still we are upset because of Michael Piccolino, sales managers discourteous, imposing, ill-mannered behavior, which forced us to walk out. Even our 10yrs old son felt the resentment. For more details email at shagufta92atgmail.com. Though sales person Paul was very good and professional.


Max & Adam made my wife and I feel very confortable ...

4.3
magicmurray on 03/15/2014

Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Max & Adam made my wife and I feel very confortable A relaxed atmosphere. We liked the idea that the dealership is a family owned business and that any problems that we may have in the future will be taken care of.


WARM AND WELCOMING AT MBNH

5
JaneyD on 03/13/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just bought my first Mercedes, a C300 4Matic, through PJ Zamani at Mercedes-Benz of North Haven. PJ made the experience so enjoyable and easy. He was kind and low key, but at the same time very enthusiastic, as if he were cheering for me as I drove away in my new car. I have bought a lot of cars in my life, but never has a salesman made the experience more enjoyable. Go PJ!


Michael Jordan is my service rep. I find him to be very...

5
MB52 on 03/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Michael Jordan is my service rep. I find him to be very Knowledgeable and respectful. He completely answers my questions. I feel he is an asset to Mercedes Benz service department. So far I am very satisfied.


MBNH Never Disappoints

5
easheehan on 03/07/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Even though I live in the Hartford area, I have purchased several Mercedes from MBNH and always have them serviced there. The level of professionalism consistently meets or exceeds expectations and is exemplified by service representative Lionel Reid who on several occasions has gone to great lengths to make my service experience both successful and convenient. The 35-minute drive from Glastonbury is well worth it.


Much better than New Country

4.3
Disappointed with New Country on 03/06/2014

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 4.0

Chip Atwood was a pleasure to work with - made the buying experience easy / good! Visited New Country twice beforehand - they weren't familiar with the vehicle and couldn't help put the options in the car i wanted. Very very difficult to get anyone to help when i was ready to buy. Not sure how anybody has the patience to deal with New Country the decision to use MB of North Haven was a no brainer!


We have never felt more at ease in purchasing a car from...

5
iezzif on 03/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have never felt more at ease in purchasing a car from a dealership. I did not feel pressured or played with by any member of the team. Paul was very respectful and accommodating. He knew the product inside and out and gave a great orientation to the features of the car throughout the entire sales cycle.I'm a Director of Sales for a tech company and know all the tricks of the trade. Paul was very professional and let the facts of the car speak for itself. I didn't have to be "sold", and Paul didn't stoop to that level. Adam was also very generous in giving us a free detail because of a small ding that they could not get out during the prep. Other than that, the car was delivered to us in immaculate shape!I will definitely buy again at North Haven MB and have no problem recommending you to my friends. As a matter of fact, our daughter will be coming in soon to return her lease and get an upgrade.


CLA250 Purchasing Experience

5
Len Mitchell on 03/03/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I admit I was a bit nervous as I always am when leasing/buying a vehicle. I was lucky that I chose Mercedes-Benz of North Haven and their top notch staff to put me at ease. PJ Zamani greeted me at the door and what a smooth experience it was from there! He showed me the two models I was interested in (a 2011 C300 and a 2014 CLA250). PJ was extremely thorough in detailing all the major features and differences of the two cars. It was evident that PJ had a genuine passion for the cars and he knew pretty quickly which one I preferred. After test driving, I decided to go with the CLA250. Once the paperwork was signed, just about the entire staff came up to to congratulate me. That just put a great finish to an awesome buying experience. A lot of times the salesman is interested in you up until you drive away from the showroom and then you don't exist in their world any more. Not so with PJ. I told him I was making a trip to MA with the car and he followed up with me to find out how I enjoyed the car and my trip. He has been more than accessible to answer the many questions I've had about the seemingly infinite features the CLA250 has. Thanks again PJ and crew at MB of NH. You definitely made the whole experience special.


I had worked with Chip Attwood in 2010 when I purchased...

5
rcgiordano on 02/27/2014

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had worked with Chip Attwood in 2010 when I purchased my C300 and had a positive experience, so I decided to return and work with him again when I wanted to get another vehicle.Chip's knowledge and experience made the selection of a CPO E350 an easy decision. The great incentives and a good match to what I was looking for were all offered by MB of North Haven.


Door closing mechanism was broken when seat belt was...

5
rdighello on 02/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Door closing mechanism was broken when seat belt was closed in door. Stopped by the dealership without an appointment and service representative arranged to have vehicle fixed within 30 minutes. Great work and greatly appreciated.


My Most Outstanding Car Dealership Experience

5
Dr Vincent DiCola on 02/16/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Over Christmas I purchased my first Mercedes, an E 350, from Mercedes Benz of North Haven. It is an incredible car but my experience at that dealership was even more outstanding.They were professional, courteous and made every aspect of the transaction simple and easy. I have had the good fortune to own a number of different European Sport sedans over the years and I have never experienced the quality of service that I received there. I traded in my last European sedan for my new Mercedes and everything was taken care of seamlessly and with absolutely no fuss. My sales associate Matt Dellavecchia was most knowledgeable, informative and helpful. He offered to come over to my house to program the garage door opener with the new Mercedes so that they would be compatible. The service department remained open at the end of the day to perform a small service when I had been running late with appointments. I was treated by everyone there from the phone receptionist to the service technicians to my sales team of Matt Dellavecchia and Adam Fox with courtesy, respect and concern for my needs. I cannot say enough about my experience at Mercedes Benz of North Haven.


Overall great experience. It was pleasure working with...

5
Kellyreo2 on 02/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall great experience. It was pleasure working with Michael Jordan. He helped switch over my kids car seats and it was easy. Communication was great as well.


I had to replace my car key. There was some delay in the...

5
aurelia2 on 02/05/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had to replace my car key. There was some delay in the Parts Department. When one of the servicemen , Bob Geffert, saw me sitting in the lounge patiently waiting (40 minutes) he took the initiative to find out what was the delay. He then assumed the responsability of expediting the task. His concern and kindness was very reassuring and made my experience exceptional. Upon completion, realizing I had no car to get home, he arranged for one of the parking attendants to drive me home.In addition, Paul who is head of the Parts Department was extremely courteous, helpful, and accommodating.I highly recommend Mercedes Benz of North Haven.


I purchased my E350 from Mercedes Benz of Fairfield and...

4.8
rwtomey on 02/05/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I purchased my E350 from Mercedes Benz of Fairfield and had them service the car until this year. Based on comments from two of my friends, I decided to try MB of North Haven. Scott and Bob won me over......permanently. I am now a MB of North Haven service customer exclusively. They are both great to work with...................


Awesome Dealership

5
FredB on 01/29/2014

Customer Service: 5.0 Buying Process: 5.0

This was my first time buying a car from Mercedes of North Haven and it was a very pleasure-able experience thanks to our salesman Charlie Mannix. Charlie was very personable, knowledgeable and courteous through the whole buying experience.The rest of the sales staff was equally courteous, friendly and helpful. The vehicles we were interested in were very reasonably priced, in exceptional condition, loaded with incentives and the dealership even lowered their price from an already reduced price to make a sale. What more could a shopper want, I will definitely be visiting this dealership again when I'm ready for my next Mercedes Benz!


Customer service was great. unfortunately, check...

4
chunhuili on 01/26/2014

Customer Service: 5.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Customer service was great. unfortunately, check windshield washer fluid light was still on after service. I sent it back and it was fixed after they added ore antifreeze into it.


Very friendly and comfortable experience. While waiting...

4.2
kstolecki1 on 01/26/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 4.0

Very friendly and comfortable experience. While waiting for the vehicle the sales person that sold the vehicle to be made contact with me making sure all was satisfactory.


Great Service

5
Satisfied Mercedes Owners on 01/25/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

North Haven Mercedes demonstrates consistent excellent service. Peter has sold us four Mercedes Glad Bob is back in the servicer department.


Engaging and knowledgeable

5
Repeat Buyer on 12/27/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I found the entire buying process for a certified used car at Mercedes Benz of North Haven to be a pleasant experience. Our customer service representative, PJ was very engaging, personable and knowledgeable. Moreover, he proved effective in getting the process closed to everyone's satification.


Definitely a 5 Star Experience

5
Erin and Stephen Mullin on 12/17/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had the wonderful experience of purchasing our first 2014 Mercedes Benz E350 from Mercedes Benz of North Haven. Our sales representative, PJ Zamani, had great knowledge of the vehicle and its features. He was patient with us while we researched other vehicles to compare to the E350. He was also very flexible with his hours to meet with us later in the evening. Each person we met was very polite and kind. The facility and staff deserve more than 5 stars! Overall, this was a terrific buying experience and we would strongly recommend this dealership; especially PJ Zamani.


Enthusiastic and Helpful Salesman

5
Lorraine on 11/20/2013

Buying Process: 5.0 Overall Facilities: 5.0

I just drove off the dealearship lot with my new CLA250. P J Zamani was the salesman who went to great lengths to find me the specific car I wanted in a short amount of time. He was sincerely enthusiastic about the car that he found for me. You could tell that he really loves the car he sells. He made my buying experience a pleasure.


CLA250 lease

5
paul h on 11/16/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

PJ was the saleman I delt with and the service was very good. I shopped around for the best lease price and they matched the price. PJ evan came to pick me up so I did not need a ride to get the car delivered. Price was good, service good, everyone friendly


First of all let me say that my service adviser Lionel...

2.2
hemi06 on 11/16/2013

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 2.0 Overall Experience: 2.0

First of all let me say that my service adviser Lionel Reid is wonderful!! He was not my service adviser for the first visit but was for the second visit.Went in for repair of heated seat a few months ago as well as some other work including an exhaust rattle and the round emblem they put on the back of the car was peeling and wanted it replaced (it was their advertisement). I also had some concerns about a bent rim that the car had when I purchased it as Certified Pre-Owned and I felt it should not have passed this way. I was told there was no problem with the heated seat even though it was not as warm as the passenger side and there was no problem with the exhaust. They did not replace the round emblem but instead put on a new license plate frame (another advertisement) which was perfectly fine and did not need to be replaced and did not do anything with the obviously deteriorated round emblem. They said they would get back to me on the rim (which they never did and I replaced it on my own more on this later).I brought the car home and during the weeks following I had it detailed by the body shop I use. When I picked up the car the body shop pointed out some "no so professional" repairs to the car as well as the bumper being misaligned, some body work on the right rear quarter panel and front hood. He replaced the rim at this time and it cost me over $300. When he pointed out the bodywork I saw that it was not quality work and went back to the dealer for an explanation.The dealer agreed that the work was not up to par, the had sent it out to their body shop when they took it in for trade and will send it back to them to get fixed. They offered to give me a service credit for $500 to compensate me for the rim; I told them I would let them know after the repairs were made. I also complained about the heated seat, exhaust rattle and some other things. They would fix all of these issues when they repair the body work in a few weeks.I had purchased a infra red heat reader and took temperature readings of both heated seat while on high and warmed up. I took photo's of these readings. When I dropped the car off at the dealer with these photo's and showed them so there were no issues. I also had take a video of the car exhaust rattle and gave it to them. They had the car for one week and when I picked up the car I was not happy with the body work completed. While it was better than before it still in my opinion was not up to par. I told them that I did not expect to see any prior evidence of the repair. What it looks like they did was do their best on buffing and wet sanding but not doing anything past that. It may have to be repainted and they did not want to do that. This is still an open item with them. I was told that the reason why the exhaust was rattling was there was a bracket missing on the exhaust by the bumper (probably never replaced when they originally fixed the bumper). Funny they did not find this the first time. They said they replaced the drivers side heated seat grid. When driving home decided to give the new heated seat a try. The light went on for 3 seconds and then shut off, I did this several times and it did the same thing. It does not work at all now. I contacted the dealer who will take the car back in but this now will be the third time it had to go in for this work. Don't they verify that things are working correctly prior to letting the car go. Their service work has really been bad lately and I probably will never go back except for warranty work.I do have to say when they did give me the car back it was immaculate, they detailed the inside and out. I could not find a speck of dirt or dust inside the car and the paint really shined. But the paint issue is really bothering me. It did not show up on car fax because the dealer paid their body shop to do the repairs. Which when I went to the body shop prior to meeting with the dealer they told me the bumper repair was shoddy and I would need a new bumper. They also told me the paint repair on the right quarter was not good and no way should it have passed as a Cetified Pre-Owned. The body shop wanted to charge me $1,600 for a new bumper. As it turned out this body shop is the one who did this "shoddy work" in the first place. I am still working with the dealer on getting this resolved and hope it will have a happy ending.


Good Car buying experience

4
Suket on 11/13/2013

Customer Service: 4.0 Buying Process: 4.0

It was a good car buying experience. Sales staff was courteous and helped to get a good deal. I would had been delighted if couple of things would had been taken care of but never the less it was a good buying experience. Peter responded promptly and answered all questions.


I have been a Mercedes brand loyal customer for almost 20...

1
ynovitskiy on 11/01/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I have been a Mercedes brand loyal customer for almost 20 years and always was proud to have a such great car. Also, I always had outstanding customer service by several Mercedes dealership. At 2007 I purchased a new Mercedes car from this dealership and my problem began from the first step especially in the Customer Service Department. I don't want to describe a technical ongoing mistakes done by unprofessional staff. I want to share my bad experience by Service Management. For years I came to do a service there and Service Manager never said me Hi or recognized me as a valued customer. The end of my disaster experience there was when the Customer Service Manager enforced me to leave a building when I tried to explain him that I am not satisfied with service. I never heard that it is possible that a customer was kicked off the service company because it was a bad service. I sold my Mercedes car immediately and turn to great Lincoln brand. I can't believe what is the difference with the customer service of these two brands. Mercedes- arrogant and cold, Lincoln - friendly and warm. I don't suggest to have deal with this dealership if you don't want to be enforced to get out of a building, to pay over price for bad technical service and see rude and arrogant attitude from the branch staff.


Excellent

5
Dr. Sarah on 10/30/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was my first car-buying experience (after a long frugal run of driving the 14-year-old hand-me-down car that my parents purchased when I was in high school) and I wanted to go all out - so I ordered an SLK through the European Delivery Program. This process is obviously a bit more involved than simply choosing a new car off the lot, but Matt was incredibly patient and helpful throughout and made sure everything was perfect, which is exactly how my car turned out! I have never experienced such outstanding service with any other dealership - I can stop by any time I want and they will wash my car inside and out free of charge (and the job they do is infinitely superior to that of any car wash). When I got a flat tire driving through construction on my way to work in the morning, they mobilized quickly, came to my garage at work, and had my tire fixed before noon. Everyone at the dealership is so friendly and knows my name - I feel like they genuinely care about me and it's not at all about how much money they can squeeze out of me (which I have certainly experienced at other dealerships, especially as a young woman who they incorrectly assume knows nothing about cars :) Finally, the facilities were recently renovated and the showroom looks fantastic!


Pricing and condition of Certified Mercedes

3
Disappointed Mercedes Owner on 10/20/2013

Customer Service: 3.0 Buying Process: 1.0 Overall Facilities: 5.0

My wife and I happen to stop by as this dealership to look at various Certified Mercedes for our son. We werent very happy and neither should anyone else be at what we found Various models had the following Various body parts missing Various body parts broken Rust We have never seen certified Mercedes in these conditions being shown on a Mercedes dealership lot. We have been purchasing New Mercedes for the last 20 years. Mercedes like to advertise that before a Mercedes can be called certified it must pass through a vigorous inspection. Apparently this is not the case at this dealership. To top this off they are asking in some cases 9,000.00 more than others Mercedes dealers. We drove an extra 60 miles and purchased the car we were looking for our son. This Mercedes Dealership did spend the time preparing their cars for certification. If this dealership is cutting corners on certification what else are they doing?


A great experience

5
New Car Buyer on 09/30/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

PJ was fantastic. He showed a lot of knowledge and enthusiasm for the product, but then knew when to lay back and let the car sell itself, thus avoiding the dreaded "hard sell." A firm handshake when we met, and another to close the deal. A great experience.


Shopping for a car

5
Madelaine Pecci on 08/24/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was shopping for a car at North Haven Mercedes Benz and PJ was a great help in finding the perfect car for me. He was very detailed and new a lot about the car itself and the North haven dealership. I am very satisfied with the my new 2014 E350 Sport and the service. Thank you again to PJ and the staff at North Haven Mercedes Benz.


Great service

5
SkerdiCT on 08/21/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just bought a used car at Mercedes-Benz of North Haven. I was really impressed with the way how they behave with a costumer . Especially Mr Zamani , he really went above and beyond for me . I contacted him by e-mail requiring some details about on of the cars that they have in inventory and he was able to make me decide just exchanging e-mails without even seeing the car .Well at the end I went to see the car but I already have decided before and now I am happy and driving a car that I dreamed . I want to express my thanks to them for this experience that I have . I would really recommend them and don't forget you can really buy a car even online with Mr Zamani or the other guys ,which save you a lot of time.


Purchase at Mercedes Benz of North Haven

5
Troy Ferrucci on 08/20/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently purchased a brand new 2014 Mercedes E-Class sport from Mercedes Benz of North Haven and I was very impressed with the service and support I received from the entire Mercedes Benz Staff especially from my sales representative PJ Zamani. His professionalism and knowledge of the vehicle was on point and led to my decision of making the purchase. The dealership was also going through a major upgrade and renovation to their facility during my visit which by now is completely finished and a must see for incoming customers. Keep up the great work PJ and everyone at Mercedes Benz of North Haven. Thanks, Troy


Aslam Siddiqui

5
Aslam Siddiqui on 08/20/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

PJ Zamani was an excellent salesman, very professional and went above and beyond to help us get the best car and deal. He was able to find a car that match almost my exact requirements, very helpful and communicated very well for purchasing E-350. After several test drives, we were able to narrow down the perfect model for us and got a great deal to top it off. Everyone at the Medcedes Benz of North Haven did a wonderful job helping us feel welcomed and guiding me through the process of finalizing the perfect car that I was looking for. I am extremely very happy and have already recommended this dealership to a few friends! I will definitely be coming back in the future too.


xxxxxx! xxxxxx! xxxxxx! DO NOT BUY ANYTHING FROM THEM....

1
mmusaugurlu on 08/13/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

xxxxxx! xxxxxx! xxxxxx! DO NOT BUY ANYTHING FROM THEM. They are the worst dealer ship ever. I went there twice to find out how much they will give me for my trade in which is 4 months old BMW X1 and they refuse to give me a number, this was the first problem. than third time when l went there sales person MATTHEW DELLA VECCHIA treat me so bad, in the middle off conversation he told me he is going to lunch and he will call me after it. What kind off sales person do this, this was so disrespectful and he was xxxxxx. His manager was even worst than him. AGAIN DO NOT SHOP FROM THEM. I bought so far 5 car from their other company which is BMW North Haven, l was their regular costumer but not any more.


The staff is very friendly and helpful, especially...

5
GraceFiocco on 02/27/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The staff is very friendly and helpful, especially Anthony Canada. He went above to provide excellent customer service and assisted with any questions that I had. I really appreciated the dedication that he demonstrated to ensure that I was a happy customer!


Paul was very personable and patient and we felt at ease...

4.8
pbc123 on 02/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Paul was very personable and patient and we felt at ease . excellent personality and knowledge about the car. Paul was very patient and understanding helping us through the various options .


Great price! Great service! They were very patient and...

5
Sfrione on 12/19/2012

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great price! Great service! They were very patient and listened to my needs and wants in my new vehicle! I love mb of north haven and of course Matt and Anthony ... I will be back :)


For the excellent professionalism conducted during the...

5
moorej2 on 11/28/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

For the excellent professionalism conducted during the purchasing of my 2013 GLK 350 SUV from Mr. Anthony Canada and two other staff members of North Haven Connecticut.


The team at MB of North Haven are great people. The...

4.6
reviewer11 on 11/26/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

The team at MB of North Haven are great people. The entire experience of buying my first car was enjoyable. The team out there is very professional and the customer service is by far out of this world. If I ever have any issues or questions with my car, I have found that I can reach out directly to Anthony and he responds in minutes with a solution, who I can reach out to, etc. It's really great to know that I have that connection with someone directly at the dealership who can essentially be on call as I get to know my new car. Both Anthony and Paul Kilbride (my direct salesman) were great and I recommend not only the dealership, but also reaching out to them for great customer care.


WENT IN FOR A BASIC SERVICE AND WAS GREETED BY SCOTT AND...

5
JOHNNYNITRO on 07/31/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

WENT IN FOR A BASIC SERVICE AND WAS GREETED BY SCOTT AND HELPED WITH ARRANGING A LOANER VEHICLE.THE WHOLE PROCESS WAS REALLY QUICK AND THIS IS WHAT I WANTED TO GET IN AND OUT AND TO WORK.MY ADVISOR SCOTT TOLD ME HE WOULD TRY FOR 11AM AND CALLED ME AROUD 10 TO LET ME KNOW IT WAS COMPLETED AND READY FOR PICK UP.COULD NOT ASK FOR ANYTHING MORE.I WAS SURPRISED AT ARROIVAL THEY HAD MY CAR WASHED AND A VALET DROVE IT UP FOR ME.ANOTHER GREAT NOTE AS I GAVE MY INFORMATION FOR THE LOANER I COULD SEE THEM PUTTING A SEAT COVER AND FLOOR MAT IN MY CAR!!!!GREAT JOB


I actually left a very good review for this dealer before...

2.8
flushingcustomer on 07/25/2012

Customer Service: 2.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 3.0

I actually left a very good review for this dealer before (when we just bought the car) , you could see it from the history, but after about one month after we bought the car from them, I have to come in to write another follow up review to caution everyone. North Haven is a dealership that would treat you very well before you buy the car, however, once you bought the car, then good luck to you. I feel I am dealing with the same people but with totally different attitude after purchasing the car from them, almost as if you are dealing with complete different group of people. We are from New York, all the way to North Haven to get our 2nd Mercedes for my wife, just because the car has all the options that she wants. After buying the car from North Haven, we were happily waiting for our New York Registration and Plate. They charged us $300 for New York registration and kept telling us they would get it very quickly and send it to us. However, we waited and waited, now with one month almost pass by, we never got our registration and plate. Even worse, the inside car handle for the drivers side stop functioning after only 4 times usages of the car within one month. We call and left many messages, but no one would answer or reply the phone calls. (before you buy the car, they pick up the phone or call you right away) We only received the phone call from Frank the business manger about 5 days before our temp plate expire and notifying us that my wifes driver license already expired. (Apparently, they did nothing for almost the whole month) Now, our temp Connecticut will expire in two days, and they still do not reply or call us back. Like I mentioned before, once you made the purchase from them, good luck to you. They seem only wanting to do one time transaction or business. I guess they do not need constant multiple streams of incomes or the repeated business from their customers.


I had been working with another Mercedes dealer and...

4.8
selang on 07/24/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had been working with another Mercedes dealer and decided to give my business to Mercedes of North Haven because of the outstanding customer service that they had provided to me.


Peter Pearce was wonderful. He spent a great deal of time...

5
wilson1111 on 07/23/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Peter Pearce was wonderful. He spent a great deal of time explaining the car features to us at pickup. Our experience at North Haven was our best experience ever buying a car. We're absolutely delighted with our new car!


Worst mechanics ever.I brought Cls 500 car was pulling to...

1.6
El1978 on 07/22/2012

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 1.0

Worst mechanics ever.I brought Cls 500 car was pulling to the right, front right side was higher then left 3 inches. So they replace $2.700.00 worth of parts on front and finally they found out problem was on left rear spring was crushed so front right side was 3 inches lifted.now they want another 32 hundred for rear suspension . Do not go there!


I have indicated these high ratings based on the...

4.8
minoter on 07/19/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have indicated these high ratings based on the excellent responsiveness received by your service department.The service department is proactive in identifying and solving service challenges.


Every aspect of the service was professional, courteous...

5
robert yurick on 07/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Every aspect of the service was professional, courteous and prompt. I want to thank Micheal Jordon for his excellent advise. I would highly recommend Mercedes Benz North Haven.


$30,584

Mileage: 24503

Color: GREEN

Transmission: Automatic

Body Style: Sedan

City: North Haven, CT

Engine Type: I4

$33,795

Mileage: 42520

Color: BLACK

Transmission: Automatic

Body Style: Crossover

City: North Haven, CT

Engine Type: V6

$25,995

Mileage: 30473

Color: RED

Transmission: Automatic

Body Style: Sedan

City: North Haven, CT

Engine Type: I4

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