Mercedes-Benz of Nashville

Great Sales, Great Dealer, Great Price.

I bought a new GLA250 in Mercedes Benz Nashville. It is a great experience. I don't want to waste my words praise how nice is a MB car among cars of comparable price since everybody knows it. I just want to recommend a sales person: Isabella. I can always reach her when I want to. It seems like she works 24/7. She offered a great deal to me, and explained to me very well about all functions of the car. I've heard that MB Nashville offers greatest deal among all MB dealers. I think it is true as least among all the places that I asked.

Nothing but the Best

We had the most incredibly wonderful experience when buying our 2017 Mercedes Benz. From the moment we met Bea and Jan...our purchase was seamless. Who could say that about buying a car? We just said it...Thank you ladies for your professionalism and patience...we put you through your paces and I feel that it couldn't be any better.

Awesome!

We're from Sweden but we live in Nashville now and buying a car in another county with a different language can be tricky. We met with Beatrix Mohsenin and she was awesome. She helpt us with everything you can imagine! Perfect service and we love our new car!

Customer Review

Thank you for the recent service on my Smart Car. We will be able to use our gps on our upcoming cruise destination!

Excellent service

Our 2016 Sprinter repair was done well. The vehicle now works better than it ever did.

Customer

just purchase a new 2017 250 GLA love the dealership and the fiance people. Every thing went great, they went over the car with me show me how to work the different devices of the car the speed and advantages of being a Mercedes Benz owner. Cooper and david was awesome. got my payment were i need them and it wasn't alot of back and foward. . Gave me the best deal the first time around. .Iam sold. Mercedes Benz for Life.

Service Department needs a serious overhaul

We traded our 2013 Corvette for a 2013 SL550 at this dealership, and the buying experience was fantastic, Jim Sheridan was awesome. Exactly what we expected from Mercedes Benz. I wish I could say as much for the service dept. During the test drive, it was discovered that the rear console cover was missing and the dealership agreed to replace it. Someone from the service dept came and looked at the car to determine what part to order. We purchased the car and made an appointment 3 weeks out to have the cover replaced and the navigation map updated. When I arrived for the 10:00 am appointment the service dept was completely empty, (Not a sole in sight). Eventually Trey showed up, found me in the computer and said, Oh, "Stacey handles used cars" let me take you to her. After bring paraded back and forth numerous times, it was determined that Stacey was "not here yet". Finally we arrived at the gentleman's desk that handles loaners , only to be told "I'm working on something else, I can't help her". Trey took me back to his area and handled the loaner car himself. Trey advised that Stacey would call me when she arrived. At 4:30 pm I had heard nothing from Stacey so I called her to get the status, Once again Stacey was not in the building. The person that I spoke with told me that the part had not been ordered and that they would have to keep my car 4 more days until Tuesday. At 4:45 pm Stacey finally returned my call, and was nice enough to bring the car around so that I could come by and retrieve my glasses and garage door opener. Had I known that it would take 5 days for this repair I would have scheduled it for another time. I don't want to sound unappreciative, as I do appreciate the loaner, but I prefer my own car, and the courtesy of some type of communication would have been great. In complete contrast, one week prior to this fiasco, while traveling, I had a need to visit the Mercedes Benz service department in Pineville / Charlotte North Carolina. Everyone was pleasant, professional and helpful. I understand that we are all bound by the people that we can find to employ, but perhaps your service department leadership team should visit Charlotte location for a period of instruction.

Great Experience!

Bought our first Mercedes from Patrick Simms. We had a great experience with Patrick, who was very courteous and knowledgeable about the cars. We experienced a very easy buying experience with no high pressure sales pitch. The only problem we encountered was a problem with the store's email system. They were emailing us and we were not receiving them, causing us to wonder if they really wanted our business. I hope they get this glitch with the email checked. I certainly would recommend this dealership and especially this young man to work with for your purchase!

Service on Mercedes Benz 2013 GLK350

Mr. Robert Posey, Assistant Service Manager was awesome taking care of our car for its scheduled maintenance. This is our first Mercedes and he has been so helpful with service/maintenance. I called about a month ago about a rock busting front shield and he advised me on which company and the exact windshield to purchase. A true professional and very friendly. Thank you.

Always great service!

Purchased first Mercedes from the in 2012. Have new one I bought in Huntsville because of availability. But continue to use Mercedes Benz of Nashville in Franklin. Have always been happy with my service and treatment.

Mercedes-Benz, the best or nothing!

Considering a car to keep for 10 years or longer? Your choice should be the Mercedes-Benz! With so many models to choose from how do you know which one is for you? Bea can help you make that decision. And she will be there to answer any questions after the sale. So which one will you choose?

These guys are awesome !!!!

Richard helped me quickly find what I needed...The sales/management/ finance teams are amazing !!They sincerely try to help you find what you are looking for..Give them a call.. you will not be disappointed...

Big disappointment

Big mistake buying a vehicle at night. Next morning when I looked it over,I was not happy with things I didn't notice that night. Just 2 days after purchase, my car has to be TOWED back to dealership! I understand things can happen even with new vehicles, but this isn't something you expect from a high end vehicle only days after purchase. The only good thing I can say about this dealership, is that Lerome and Jon in service were very friendly.

Online buyer from other states.

Never negotiable the price. Online customer isn't priority than walk in customer. Quick processing to purchase once they approve me.

Great experience. Highly recommend.

Great dealership. I knew what I wanted coming to the dealership, although I had never met any of their staff in the past, they were very welcoming. For the first time, I enjoyed purchasing a SUV without gimmicks or haggling. Thanks so much.

Poor service

Called service department for trouble with sprinter. Was advised to bring it in and they would look at it in 3-5 days. Wouldn't set appointment. This is unacceptable and not the kind of service expected from mercedes. Have dealt with several other dealers and Nashville is by far the worst. On twi previous seevices also had problems. The first time was for routine service. Took 6 hours for service that should have taken 2. They said it took 2 hours to remove air filter. I did it in 7 minutes. The second time needed tires. Coirdinated ahead time so tires would be on hand. When dropped vehicle off was informed it may need to stay overnight because they didn't have the tires. This is a pattern which has only gitten worse these past two years. Have attempted to speak with leadership, but they will not return phone calls.

Great service rep

Trey Billingsley provided exceptional service and personal attention during a service and subsequent follow-up repair. We were very satisfied.

Service

Robert Posey did a great job. He followed up on additional needs.

Very Nice Used Cars

Great guys to work with, and a really easy visit and buying process. Didn't expect to see nice older or higher miles cars there, but felt good knowing the ones they do have are of high quality.

great place and very helpful

great customer service and very informative. Xavier Darden and Brigg Stoll, both we're excellent help and will be referred to friends.

Outstanding young man, Kirt Khun.

Our experience was good. Everyone was so helpful and friendly. Kirt was our salesman and he is outstanding so nice and considerate. We would definitely recommend your dealership to other people.

5th Class - 2nd leaser - Jim McCullugh the best!!

Jim "Mac" Mccullough is a terrific sales associate - took lots of time with me, while I changed by mind mid-stream! Very patient, very knowledgeable, very good deal on a 3-year lease. Love my new E300!!!!

Love the Service.

I have taken my car to this dealership for almost 10 years and the service is always excellent. From the service advisors to the shuttle drivers, all my contacts have been A+. I trust my service advisors (Trey and Gary) to know what is required and to make recommendations. I really couldn't ask for more in a service program.Linda D

Great Service

My experience was seamless. My advisor Nic Howard was very friendly and welcoming. Service provided here is excellent and most importantly i liked the direct access to the advisor thru a text message. Nic has done a great job in arranging a pick up ride for me with a short notice.

Awesome Vehicle Purchasing Experience

Kirt Kuhn is an awesome sales representative. This is my 8th vehicle purchase from Mercedes Benz of Nashville with Kirt as my sales representative. Kirt is professional and knowledgeable about Mercedes Benz vehicles and the company's financing options. Kirt is conscientious about the customer's needs while meeting and or exceeding their expectations. I would highly recommend Kirt Kuhn and the Mercedes Benz of Nashville dealership to anyone looking to purchase a vehicle.

Mercedes of nashville

excellent review. Could not have been better.Asst Nic Howard was superior in his handling of the 30,000 Mtce checkHe was very accurate and through, very cordial and is a professional. I look forward to the next time!.

Excellent Customer Service

Recently had the need for an emergency repair when my car stalled on I-65 S. I contacted Roadside assist for a tow; I called Rob Posey, my service advisor and let him know that I was on my way with my car being towed. I was accommodated immediately upon my arrival. By 9:00 am the next day, the car was diagnosed, I was contacted; by 1:00 p.m., my car had been repaired and I was on my way. MB of Nashville is always ready for business--that's the best way to be.

Mercedes Benz of Nashville

Always excellent service. Over and above professionalism.

Mercedes of Nashville Service Review

My service experience with Mercedes of Nashville was totally favorable from start to finish. My Advisor ( Nic Howard) was waiting when I got to the dealership, got me processed in and out with a loaner in no time flat. I was totally pleased with my service experience.

Barretts

This is the fifth Mercedes we have purchased. We have always been very pleased with the Mercedes staff.

Horrible

Horrible service. No loaner cars. Driver forgot about me for over 45 mins.

Great Service

Mr Nic Howard took excellent care of me when I took my Benz E350 in for an annual service. He set me up with a loaner car while mine was being being serviced. I was able to make it to my appointments with no issues. Thanks Nic.Fred

Exceeding customers expectations in a pinch

Had what could have been a major issue while traveling through the area with my Sprinter Rv. Called and was promptly advised to bring to dealership where I was greeted and RV was repaired that day so I could continue on my trip. Gary Patel was professional & accomdating to my schedule.

Best service

best customer service i got from them, will go to them every time we had to do service to our car,

Making the best out of the situation...

I came in to check on the suspension of my car. It was raising and lowering randomly and was worrisome. My rep, Stephen Horvath, was fantastic. I was given a loner car while they deciphered the problem. When the issue was finally discovered, Stephen was in touch with me detailing the problem and what needed to be done to fix it. He was thorough with descriptions and pricing. He also informed me of a brake pad issue that they also discovered. I came back to the dealership when he informed me that my car was ready. Unfortunately, once I got to the dealership, Stephen told me that he didn't feel comfortable giving me back my car----he notice that it had dropped an inch or so and was curious if it was truly fixed thoroughly. I appreciated his candid approach and willingness to accept their part in the situation. He upgraded my loner and was incredibly apologetic and gracious. It turned out that there was, indeed, something missed. They fixed it at no charge to me----because they had missed it. I came back to pick up my repaired car and it was washed and ready to go! Things happen and mistakes get made, and I understand that. But it's how you handle them that makes all the difference....Thanks Stephen!

Amazing Dealership!

Alena is awesome! This is the 3rd Mercedes we have bought from this dealership and the customer service is always above par. But Alena has been the best to date. She is very easy to work with and makes sure to go the extra mile. She works with you over time to make sure you get the car that you want. She knew what my husband wanted and made sure to call us as soon as a car came in that fit his needs. And of course she was spot on! We walked out with the car that very same day. This dealership values its customers and does whatever they can to keep them. It's always the most stress free buying experience. Keep up the good work!

service not performed by charged

I called and scheduled a service B for our R350 Bluetec. That process was easy and the service department worked with me to get the drop-off time I needed. That where the good ends. I'm not to concerned with the cost of the service, but more so with the quality of service provided. Within two months of the service the Adblue warning came on. I looked back at the service record and it stated that they drained and filled the Ablue tank. There is no way possible that this could have happened and the light coming on so quickly. We have tried several time to talk to the service department and keep getting the run around. We have left messages and no one has returned our calls. At first we called twice a week and spoke to the service secretary (which she transferred me to the service person responsible for our account). Then I started calling everyday for two weeks, I continue to wait to speak to someone. As this is the only dealer in this area, I will be forced to take the vehicle to a non-Mercedes repair shop. This wasn't the only issue, we purchased two new tires and now have issues with the tire pressure monitor. We didn't have issues prior to this. These things make me doubt the quality of service that was provided or if it was provided at all.

Tom and Shirley Quarantello

We had an excellent experience in every step of the buying process. 5 star.

professional employees and excellent dealerhip

Our sales representative, Roman; service representative Gary; and business manager, Kim were all very helpful and efficient. We are quite satisfied with the car and the dealership

Great Service and Sales department

This dealership is amazing both in their sales team and the service department. You are always treated with amazing care and respect

Wonderful to deal with!

Who knew that buying a car would be so easy? MB of Nashville had a great selection of cars and our sales rep (David Goodwin) was knowlegable and very helpful. See for yourself and you won't be disappointed.

Perfection in every area

One word sums up Jan Crick and Kevin Taylor and the entire dealership...."Perfection"

Star service at MercedesBenz of Nashville

Wonderful help from Steve at Mercedes of Nashville. Dropped the car and went on my way. Notified when service was completed, and communicated with me during the process, so I was informed at all times.

Service

I've used the service center several times with different vehicles with mediocre customer service, but all repairs were top notch. I recently took the G63 in for a few warranty issues and Robert provided by far the best customer service I've ever received in a service center. He was kind, professional and communicated extremely well. Thank you Robert!

Top Notch Service

Wonderful experience buying my first Mercedes Benz(not to be the last), sales staffer Jan and finance manager Kim made the experience likable and seamless, and that's the first time I have ever said that about purchasing a vehicle lol. Would highly recommend.

Best service person

good fast service,GOOD DEALERSHIP,The sales staff were knowledgeable & were honest pricing for service.

Very nice facilities. Personable sales and staff

The sales staff were knowledgeable and were honest about pricing and availability. The pricing was in line with my research on average paid, and the sonic pricing was good. My sales person extremely helpful and very pleasant to work with.

New to Mercedes

Leased a 2016 GLA 250 for my wife and we were extremely impressed with the customer service and sales process. Kirt Kuhn was our Product Concierge at Mercedes Benz of Nashville. He was very thoughtful and thorough from the moment we walked into the showroom. He took the time to answer all of our questions and took my wife for a test drive even though it was late in the evening. He met with her again over the next couple of days with appraisals and working out the features on the vehicle to find the one she wanted. When we went to pick up the vehicle, it was all ready to go. Kim Underwood had all of the financial papers ready and had us through the process fast. She worked with us prior to our arrival so that everything was in order and ready for signatures. She explained everything in detail, yet in a very simple and informative way. She made sure we had all of our questions answered. If you are looking for a new vehicle, we would highly recommend you go by Mercedes Benz of Nashville and ask for Kirt Kuhn. You will definitely be in good hands from start to finish.

Best Experience

I cannot express how impressed I have been with the customer service that I have received from Lola Mashburn, being a female who knows nothing about cars, I feel so comfortable dealing with Lola and she does not make me feel like a idiot. Thanks again Lola for the great service.

Service tries to sale you parts via service.

Unfortunately our automobile broke down between Nashville and Huntsville. Mercedes Benz of course towed our car for free to the nearest dealer but unfortunately it was closer to Nashville than Huntsville. Basically I bought a lot of parts (thousands of dollars) via service from the Nashville dealer and unknown to me all the problems the car had were not corrected. After I drove the car home from the Nashville dealer. The car would not start and the fluid leak was still there. This time it went to the Huntsville dealer and they corrected all problems for $200-$300 total. I did give the Nashville dealer 1 star since they paid for the $200-$300 total. If you live in Nashville, I suggest driving to Huntsville for your service. I know one Nashville customer who did when I ran into him at service while he was returning a Mercedes loaner car provided while his car was in the shop. He was very happy and I would be too if I did not have to go without a car and my service was done right.

Great Experience

This my first Mercedes, I have driven my Lexus for 9 years and it was time to get a new car. I did my research and decided to go with the C 300 for many reasons. I am very happy with my purchase and with the buying experience. Every one was so nice and friendly, especially Vincent and Joseph who stayed with us through out the whole process. LOVE MY NEW Car!

Excellent service

We have always had great service at Mercedes Benz of Nashville and our 80,000 mile service was as expected. Trey Billingsley gave us excellent attention and provided all the information about this service call ahead of time. Thanks everyone!

80,000 mile service

I have owned six Mercedes over the past 40 years and Mercedes of Nashville has the best service department. With the growth of the surrounding area, the dealership has changed and expanded their service department to meet the needs of their customers. This is the only dealership I would give a 5 star rating.

I keep coming back!

I've been dealing with these folks, on and off, since I ordered my first M-Class in 1998. They treat me like an intelligent woman, valued customer and friend even though I'm not buying the most expensive car on the lot (and strayed to BMW for a few years). But that's their secret - they build and maintain relationships. I highly recommend them.

Great concern

I CAME IN WITH A CONCERN ABOUT A PROBLEM THAT HAD DEVELOPED WITH MY CAR.TECH NIC HOWARD AND ANOTHER TECH SOON DISCOVERED THE PROBLEM AND I WAS ON MY WAY WITH A COURTESY CAR WASH AND MY RADIO STATION BACK IN PLACE.

service department

Service dept was attentive, and took care of the problem with a professional attitude/aptitude. There was an issue that developed, and Mr. Howard was open, honest, and stuck to his word which made a big impact, and made a very positive experience.

Mercedes serviced at this dealership was excellent

Eric was is one of the best service tech at MB of Nashville. He really made me proud again to drive a Mercedes. The service department makes a dealership and more like Eric the start will continue to grow and the sales will shine between them. Thank You Eric

Great service on recall item

Great dealer, we have purchased 3 Mercedes from them and will continue to use them.

Best Car Buying Experience in Nashville

I bought a new cla 250. I had dropped my partner off to have normal service on his mercedes. I looked into the cal 250 and just had to drive it. Xavier Darden was an amazing help. I never planned to purchase a car on that day. The facilities are clean and all of the staff are great. Cooper was also very helpful during the transaction. I highly recommend this dealership.

Excellent Service Department

I have my Mercedes serviced at this dealership and they are excellent. Gary Patel always takes great care of me. Highly recommend.

Highly recommended

Good dealership and the sales person Vince Quarantello did an awesome job. Thank you!!

Best service, customer care, and buying experience

Our recent service experience at Mercedes-Benz of Nashville was outstanding. They went out of their way to address even the minor issues with our new Sprinter Crew van even though it is considered a commercial vehicle by Mercedes-Benz. I can only say extremely positive things about the service, parts, and sales personnel there. Their Service Manager Gary Patel and their Service Technician Michael Wolf were excellent to work with and went out of their way to take their time to provide information and explain all the details of what and why they were doing to our new Sprinter. In the future it will be well worth making the 100 mile drive from Huntsville to do business Mercedes-Benz of Nashville. Unfortunately people too often comment on line about negative experiences and do not take the time to comment on positive experience. Because of Michael Wolfs and Gary Patels professionalism, I am taking the time to share and recommend the service of Mercedes-Benz of Nashville. They were very knowledgeable and extremely generous with information explaining in detail everything they could do to our new Sprinter.

Great customer service, exceptional service team

Everyone was exceptional with exceptional customer service. We will definitely go back again!

Purchase used car

Looking.for a used car was easy. Greg Miles made it a great experience

Great service and customer care

While driving to Nashville on I40, my GLE350 SUV had the engine symble illuminate amber. I called Mbrace and they assured me that I could continue to Nashville and have it serviced without damage. Upon arriving at Mercedes of Nashville, I was greeted by Lola in the service department. I explained my circumstance and problem. She had it back in service and repaired within 2 hours. It was an O2 sensor. I was on my way in no time at all. Lola was very professional and conscientious thus a very positive experience. This Mercedes dealership is fortunate to have her.

Wonderful Car Buying Environment

Mercedes Benz of Nashville has the best service department environment that I have ever experienced. I think of it as the "red carpet" service experience. The minute I roll into the garage, I start feeling like a celebrity. Everyone is so attentive and knowledgeable.

Great Experience

I am 68 years old and this was the best car buying experience I have ever had.

Great Service

I've avoided buying a new car for more years than I care to say, but my experience at Mercedes-Benz Nashville makes me wonder what took me so long! The total experience from beginning to end was delightful--the people at the reception desk, the salesmen, the financial advisers, etc, have all gone a long way to lift my cynicism about buying things! At Mercedes, the team understands the good offices of a well-honed public relations effort. If you go, ask for Kurt!

First time purchasing car at dealership!

I purchased my first car (from a dealership) two weeks ago and I was extremely nervous! I had never had a car note. I never had to go through the process of buying a car like that. I always felt like dealerships were pushy and always out to make sure they came out on top. But at Mercedes-Benz of Nashville, I didn't feel pushed. AT ALL. I bought a 2013 Altima and the price was unbeatable! Brad was AWESOME. He was laid back which made me feel better and if didn't know the answer to my question, he found out ASAP. Even though they were busy, I never felt rushed and when Brad had to multi-task I never felt forgotten. When I notified him of a problem with my door, he got me in immediately. After dropping off my car, they fixed it immediately and I know Brad was a big reason for that. My first car experience was perfect! I have told all my friends to go there!

Service Dept is Getting Better

With a de facto monopoly for MB in the Nashville market, I think that they slid by for a long time...especially in the service dept. Overbooking, slow turn around on simple service jobs, loaners not available or not kept clean, "complimentary washes" taking forever, poor communication, not respectful of client time, etc. etc. BUT...lately, I have noticed improvements in most of these areas. So, compliments to them on the effort! Waiting facilities are still lacking for a luxury car dealership...but...one step at a time. Keep it up!

First class service - Excellent Experience

Worked with Manager Cooper Hopkins and Patrick - these guys are the real deal. My wife and I drove from Atlanta to purchase our MB and WOW! this team knows how to make you feel important. They were waiting for us at the door, greeted us by name, and provided the best buying experience we've ever had. I would definitely recommend buying a car from Cooper/Patrick and MB of Nashville.

Great Buying, anticipating/hoping similiar service

I found my buying experience at Mercedes-Benz of Nashville to be an outstandingly good experience. David Goodwin was the Sales Representative that really helped my wife I get the Sprinter Crew Van we had been considering buying for over a year. We first met David last year while looking at Sprinters. He was very helpful by letting us test drive and thoroughly examine their Sprinter Vans last year. We visited other Mercedes Sprinter dealers in the south east, but because David had gone out of his way to help I wanted to give him my business this year when we finally decides to get a Sprinter. There is a very long lead time to get a Sprinter with specific equipped like I wanted and David was familiar with what I wanted. When we went back in February he spent a lot of time searching the Sprinter inventory throughout the US and all the in-process Sprinters. David found the only Sprinter Crew Van probably in existence that was very close to exactly what we wanted. He continued to work with us and get the van shipped to their location in a very timely manner. My wife and I picked up our new Crew Van last week and David continued to devote his time and introduced us to the Sprinter Certified Technician and the Service Manager who were also very helpful with my special request. The guys understand my unique request to take care of activating a special feature in the Sprinter's software and made an appointment for me to bring the van back in and work with Mercedes to take care of my request. I consider this outstanding customer service typically not found anywhere else. So far I can't say enough good things about my positive experience at Mercedes-Benz of Nashville and David Goodman who was excellent to work with. My wife and I have experience with several dealers selling premium cars, so far we are very pleased with M-B of Nashville. We were not treated like a "mark" and someone to be taken advantage of by the sales staff. Wray

Mrs Creech

Nic is our service rep. Nic is awesome!!! Very helpful on advising repairs. Very helpful on a rental for me while my car is in service.

Gptmom

So easy - called for first service appt. picked date and requested loaner. Got reminders for appt. have purchased 2 times from mercedes. Nic took such good care of me. That is why I have a mercedes and not bmw or infinity or Lexus. Nic gave me his phone number that goes directly to him to leave messages . Cannot say enough about this dealership! Really nice service for an old lady! Nic is great!!

Great service as always!

We have trusted Mercedes-Benz of Nashville with our vehicle for more than 20 years. They always do an excellent job in the service department. Mr. Jeff Mullins is fabulous - communicates throughout the repair process, and always lets us know what's going on.

Easy car buying experience

I purchased a used car from dealership in under 1.5 hrs total time. The salesman, Jim Sheridan is first class and made the experience smooth and pain free. I would definitely recommend buying a car from Jim and MB of Nashville.

Hume Family- Gamaliel Ky

This is the second Mercedes we have purchased. Even though we live in Ky we came back to nashville because of the customer service. Can't say enough about Tony M.- from the initial texts and emails to the actual purchase and all the followup- professional and super nice. We appreciated that so much. Also detailing us about the car and the financing process super simple- again due to excellent customer service- we were approved before we ever left kentucky! We are enjoying the car and again thanks- Perry and Kim

Great Dealership!! Very nice facility.

Purchased our 2016 Mercedes SL550 in December our sales representative Tony Manderang was excellent he answered any questions and stayed in contact with us. I would recommend Mercedes of Nashville to anyone looking to purchase a new Mercedes.

Great Service

This dealership has always been very helpful, courteous, explained in detail what needed to be done to the car. Nic was super & personable he was well informed of what was being being done to the car and kept me informed all day as the car was being serviced. I have no problem going back or giving a verbal review to anyone. The Bass family.

Felt devalued as a customer

Service was poor. I had a flat tire and was only 3 minutes away. I called the dealership and i got bumped around. Someone could have said help is coming.I did not have a phone and had to borrow someone else's to make the call and had to make several as they did not call the roadside help on my behalf. Lost 1 hr in the process. roadside help technician was great and got me going in a few minutes. Had problems with the dealership as they made me feel devalued as a customer. Arrived at the dealership at 11:30 am and attendant said that they were busy and I had to wait till 12:30pm as the technicians were on break. at 12:30pm, was still waiting. it became 2:30 till I did not get any attention. when I got pretty upset as there were folks that came after me and were helped. I was surprised that the attendant did not make any efforts to log me in. Finally, at 2:30pm Lola Washburn took all my details and asked me to leave the car to be serviced. She was empathetic and considerate. i was given a loaner car and my car was ready by the end of the day. I am diabetic and was not feeling well. The 3 hour wait was grueling. I had only a tire to be replaced. They had it in stock. It could have taken less than 1/2 hr to fix. I wasted nearly 1/2 a day just to get a tire fixed and a lot of aggravation.

Great Service, as always!

We've purchased 3 cars from this dealer and have pretty much had the same service advisor (Jeff Mullins) for 15+ years. Nothing wrong with the purchasing process, but it is the service that keeps us coming back.

Nilda Cobos

NIC HOWARD IS THE BEST! Nic is always polite, direct and informative. Our experiences gets better and better.

Great Service

What a Great Place. Our Service advisor, Robert Posey, was great. Gave us an average time it would take, and it was done. Then we asked him to explain some of the tech stuff and he did in layman terms. We come from a generation where Radio was an option and AM . AM/FM was much more $$. He was very patient and helpful. Great Place

Great place

The service we experience is always super. Robert Pose is always available and willing to answer any question I have about my warranty or service. I will continue to be a local customer to this dealership and highly recommend it to others.

Kirt Kuhn

I found an SL500 that I was interested in and Kirt did everything in his power to make sure I was able to purchase this vehicle. Being a lifelong sales representative myself I really appreciated his professionalism. He followed up on every single detail and when I went to take possession of the car it was absolutely flawless. Couldn't have asked for a better experience. And the GM, Harold, was amazing as well. I have nothing but good things to say about both of the gentlemen.

Best Dealership and Saleman and sales expierience

2 reviews 5.0 star rating 1/9/16 I never thought that I would enjoy any kind of experience at a car dealership, especially when purchasing. There was absolutely no pressure. Our salesman, Roman, was a charm. He answered all our questions Told us the truth about the Mercedes we were considering purchasing. He told us of programs available and what cars were in our price range. when we found a car we liked, He didn't give the most common statement Put a Deposit NOW it May Not be HERE LATER. Which is always a CROCK. He is a GREAT salesman with absolutely NO pressure. We spoke for the next few weeks and ended up purchasing a Mercedes from him. First time we've ever purchased a car and felt good with the deal we made. Thank you Roman If you go to Mercedes of Nashville, See Roman, tell him Vito sent you

Great service!

Robert Posey is my service advisor and he is fantastic. He has helped me many times and is always knowledgeable, practical and attentive. I just retrieved my auto from another service that was, as usual, excellent and prompt. I have also recently purchased a car from this dealer. Jim "Mac" McCullough was our salesperson and he was excellent. I'd recommend him and this dealership.

Outstanding sales personnel & facility

This is the second new Mercedes we have purchased from Mercedes of Nashville. We have been pleased with the sales and service personnel. I would highly recommend this dealership to anyone. They are professional, fair and thorough. Most of all they want you to be pleased with your purchase. Our sales persons, Kirt Kugh, and Mike Francis, were outstanding. We were able to work to an agreement and their follow-up after the sale has been tremendous. After 10 years of dealing with this dealership, I feel a connection and loyalty.

Kirt Kuhn Super-Salesman

You could not ask for a better sales experience than I had with Kirt. His knowledge, professionalism, and dedication to making things easy for the customer made acquiring my vehicle in the midst of the Christmas-New Year holidays effortless. Thanks to Kirt and his team for making our New Year start off with a new ride in the driveway!

Star-Quality service

This is my first experience with this company. It won't be my last!!! When I found the vehicle I wanted at another dealership, Mercedes Benz of Nashville went to work right away to get it transferred to their inventory. That was December 30, 2015. In spite of holiday financing delays and problems with the other dealer, this company made things happen that put this vehicle in my driveway the next day! They made my New Year happy. The team at Mercedes Benz of Nashville is highly professional, well-organized, easy to get in touch with, and thoroughly trained. If every business operated in this fashion, the world would be a better place.

MB Nashville is about customer relationships

I've bought an ML, a C, and an E from MB Nashville. Why do we keep going back? It's the people. It starts with H2 at the top, is evident in the purchase process with Brad and team, and the service experience with Gary is ALWAYS exceptional. We won't shop anywhere else as long as they're there to take care of us.

Excellent Service!

I received excellent service from Mercedes Benz of Nashville. Robert Posey was my service manager and took care of my E350 service needs. Robert provided timely updates to keep me informed. I will definitely return to have my car serviced. Because of the service I received, my next MB purchase will be from this dealership.

Perfect once again!

Once again, Gary Patel took wonderful care of us and our G wagon!

Always great service

As always, I received excellent service from MB of Nashville. Robert Posey was my service manager and took care of my E350 quickly for me. I travle over 70 miles to get taken care of by this dealership, and they do not let me down.

Wonderful Experience

I was looking to trade in my 147K mile Toyota SUV for a newer C Class Mercedes. My representative, Chris Hayes, was extremely helpful and patient as I test drove a handful of vehicles on the lot. After going back and forth on a couple, I ended up purchasing a 2014 C Class 240 Sport. Chris made the trading process really easy for me and was a huge advocate for my trade in car value, which helped me tremendously. I definitely felt like I was getting a great deal on a great car. Everyone that I spoke with was super friendly, accommodating, and professional.

Service Center

Jeff Mullins always does an excellent job. He gets my car in quickly and takes care of it as if it's his own. Tremendous asset to the company!!! Also bought a new car. Jim Mccullough is the best!!!! Took great care of us. Wonderful experience.

Great service

Easy buying process & fast friendly service, great service advisors.

Always a great experience

Almost 240K on my 2005 M-class. M-B of Nashville has serviced this truck since it was new and if you jumped in it now and drove it, you'd think it was a 50K vehicle. Wonderful vehicle, serviced wonderfully!!!

Great experience

I had been looking for a used, low mileage C250, white with tan interior for months! After my first sales person left the dealership, the second one never returning my call, I hit jackpot with Patrick at Mercedes Benz of Nashville. He and Chris both helped show me the call and were great. Because of my work schedule I could only pick up the car on a specific day. Although it was Patrick's day off, he came in to walk me through every gadget and button on the car, even helping me load my radio stations.

Great Experience start to finish!!!!!

I was not the easist customer since I was looking for a very specific model and interior over the phone. Bradley and Allison were fantastic to work with and made sure they found the exact model/trim vs, trying to sell a different car. High degree of trust with the team.

Mercedes of Nashville

My wife & I have dealt with Mercedes of Nashville for years. Both of us have found the entire staff to be professional, knowledgeable, courteous, and helpful. I really don't think anyone could ask for more.

Over the top in service, Robert Posey!!!

Every time I take my car in for service at the Mercedes dealership in Cool Springs Nashville, I know my car will have the best care as Robert Posey is the best service guy there is!!! I feel he goes beyond what is necessary to make his customers happy with their car! The dealership is comfortable and everyone is great to work with. I can say for sure, other luxury dealerships "DO NOT" have what this dealership has in Customer Service and I feel they have the best employees that all really care!!!

Excellent athmosfere clean and pleasant service

My experience with Mercedes Benz of Nashville was absolutely wonderful. Everyone that assisted me from Mike Francis, who walked me through the process of selecting the car I wanted . Chelsey Bain, who contacted me immediately upon selecting my new Mercedes. I am particularly grateful that due to my coming down with the flu and could not make my purchase appointment, they held my car for over a week until I was well enough to come in. Thanks so much to Harold Hamilton, General Manager and his friendly, accommodating and professional team. I am absolutely delighted with my new car and would highly recommend Mercedes Benz of Nashville! Warmest regards, Graciela Rojas

make new car purchase a great experience

I highly recommend Mercedes Benz of Nashville. Great people and great customer service. Just purchased my third car from them and would not look at any other mb dealer. Brad Synder is the greatest.

my one and only visit to Nashville Mercedes

I have bought 6 or 7 Mercedes Benz. I will never buy or have my car serviced at this dealership. The service assistant was nice but the service, amount charged, etc. was absolutely terrible. i will never go back.

Worst Car buying Experience ever

Took 5+ hours and was not shown the operational features of the vehicle. Received the new vehicle on reserve, out of gas.

Used Lexus GX-470 2009

This is the best dealership I have ever bought a vehicle from in 30 years of buying vehicles. I was so impressed with their no pressure approach and easy financing that I am going to by my next car from them and will continue to be a future customer. I expected to be held there for hours but my wife and I walked in and out within an hour with the Lexus. I went online on Thursday and found the Lexus at this dealership. That night I filled out the finance application and Friday I called and asked to test drive the SUV on Saturday. I drove there on Saturday and my application had been approved and drove home with the Lexus the next day. I was waiting on the shock factor and it never came. The price that we agreed on was the price that I paid and it stayed that way through the whole process. That is the first time that's ever happened to me. Normally, the price gets higher the longer you are kept waiting and then when I get to the point of signing the paperwork its $ 1000 more than what You agreed on. NOT at this dealership. The price never changed and I am still amazed at the honesty and professionalism of this dealership. If I were reading this, I probably wouldn't believe it but I am real and this is all true. Try this dealership and see for yourself. They don't pressure You at all. If you want to buy it cool and if You don't cool. AWESOME DEALERSHIP and stress free process all the way to the end. Sincerely, Paul Fontenot

Great Dealership Experience!

After my last Mercedes was totalled by another driver, I came to Mercedes-Benz of Nashville and met Mike Francis. He was very patient and helpful in showing me several cars that I was interested in. Compared to other dealerships/car brokers, I found the vehicles at Mercedes-Benz of Nashville to be in the best shape, clean, and with better certification and warranty options. While I had not planned to purchase a new car before the accident, Mike made the process easy and was very accommodating.

Disappointed

Disappointed and frustrated. I paid for the car's service and waited for 30 minutes before going back in to see why my car had not been "brought around" to the front for me to leave. Went to cashier and no one there. The person from Parts had to find someone. Then, it took another 13 minutes for them to find my car and bring it around. There was no complimentary wash. The person made no apology for the terrible service. Just got out of my car and walked away. I bet I noticed at least different service people milling around and no one could help. I hope the service the technicians gave were better. I suppose I will find out.

First Service or new ML350 -

Brought it in and was told might be 2 1/2 to3 hours. about 1 and 1/2 hour later advised it was clean and ready to go. No complaints!

Another satisfactory experience.

Trey was super helpful scheduling the appointment to my needs. Jimmy treated my wife well when she delivered the car and kept me informed about the work and arranging pickup. The service cashier position met my needs only with extra prodding by me but then met my request fully. Thank you for another satisfactory experience.

Bad experience...

My Wife & I went into Mercedes-Benz of Nashville yesterday (10/10/15) with the intent of purchasing one of two vehicles they had listed online. Upon arriving, we walked around for a few minutes without anyone coming to see if we needed help, which isn't exactly a bad thing, but not what I expected. Finally, we decided to go find someone. Unfortunately for us, we found Jim "Mac" McCullough. Jim never introduced himself, nor asked for my, or my Wife's, name. We told him what we were looking for, and he proceeded to take us on a wild goose chase around the parking lot, never once making conversation. We then went inside to look up the cars. Turns out that neither one was ready to be sold, though they had them both listed online. Jim, again not even knowing my name, proceeds to go on about why they have to do that. He said the cars would be ready in a week, and I could come back at that time. He then gave me his business card, which I promptly left in the lobby. While leaving, there were two sales guys standing by the front door, and when I went to leave, I said "Have a good one fellas", to which they just looked at me and kept on talking to each other. My Wife and I then went to another dealer in Franklin and happily bought a C250 that day... You couldn't pay me to go back to Mercedes-Benz of Nashville.

Bad experience...

My Wife & I went into Mercedes-Benz of Nashville yesterday (10/10/15) with the intent of purchasing one of two vehicles they had listed online. Upon arriving, we walked around for a few minutes without anyone coming to see if we needed help, which isn't exactly a bad thing, but not what I expected. Finally, we decided to go find someone. Unfortunately for us, we found Jim "Mac" McCullough. Jim never introduced himself, nor asked for my, or my Wife's, name. We told him what we were looking for, and he proceeded to take us on a wild goose chase around the parking lot, never once making conversation. We then went inside to look up the cars. Turns out that neither one was ready to be sold, though they had them both listed online. Jim, again not even knowing my name, proceeds to go on about why they have to do that. He said the cars would be ready in a week, and I could come back at that time. He then gave me his business card, which I promptly left in the lobby. While leaving, there were two sales guys standing by the front door, and when I went to leave, I said "Have a good one fellas", to which they just looked at me and kept on talking to each other.My Wife and I then went to another dealer in Franklin and happily bought a C250 that day... You couldn't pay me to go back to Mercedes-Benz of Nashville.

Not a pleasant experience... At all.

My Wife & I went into Mercedes-Benz of Nashville yesterday (10/10/15) with the intent of purchasing one of two vehicles they had listed online. Upon arriving, we walked around for a few minutes without anyone coming to see if we needed help, which isn't exactly a bad thing, but not what I expected. Finally, we decided to go find someone. Unfortunately for us, we found Jim "Mac" McCullough. Jim never introduced himself, nor asked for my, or my Wife's, name. We told him what we were looking for, and he proceeded to take us on a wild goose chase around the parking lot, never once making conversation. We then went inside to look up the cars. Turns out that neither one was ready to be sold, though they had them both listed online. Jim, again not even knowing my name, proceeds to go on about why they have to do that. He said the cars would be ready in a week, and I could come back at that time. He then gave me his business card, which I promptly left in the lobby. While leaving, there were two sales guys standing by the front door, and when I went to leave, I said "Have a good one fellas", to which they just looked at me and kept on talking to each other. My Wife and I then went to another dealer in Franklin and happily bought a C250 that day... You couldn't pay me to go back to Mercedes-Benz of Nashville.

Fantastic Service

I had to replace my keyless key fob and Gary Patel was easy to work with and took care of it with little hassle. I showed up to my appointment an hour early and he was able to work me into the schedule which was nice. I'll use the service department again for sure.

Mercedes-Benz Nashville

Great cars great people been part of the "family" for over 10 years.

Great service! Clean facilities!

Robert Posey had been our service advisor in the past and has always gone above and beyond. So when our current service advisor was on his day off, we asked for Robert to fix an oil leak. We did not have an appointment and could not get a loaner, so we had to leave our GL 350 at the dealership. It was ready the next day all washed and cleaned. I think they need more loaners though.

Great Service Department Experience

I had a wonderful experience with Jimmy as my Service Advisor. He took the time to talk with me at length regarding maintenance issues on my beautiful 2006 MB E350 Station Wagon. Jimmy was patient, thoughtful and helped a great deal with the whole process. I am grateful to have such a wonderful Advisor! Thank You. Don Dey

Great service but DIRTY LOANER

I have had been dealing with this MB dealership in Nashville for 15 years, and most times I do need a loaner vehicle. I usually have to wait 10-14 days to get one which is no problem, but they have ALWAYS been clean and a full gas tank until this time. I could not believe it when Nick opened the door and the floor mat was dirty and even worse on the passenger side. At least the seats, dash and back seats were clean, but then he mentioned that the tank was about 3/8 full so I could bring it back the same way. He did mention that the detailing that I had requested may not be done until the next day, since they were short a guy. So I really think this is a temporary problem, since I read another review stating the same problem.

Customer Service Comment

The customer service representatives are amaziing definately a 10 out of 10. Did feel like the cashier in the parts section was slightly cold and rude not as friendly as the entire service staff. I will say one thing. they do need to do something about the loaner vehicles! My loaner vehicle was filthy smelled like someone had a cat in there and stale smoke. The floor boards back and front were disgusting and I truly did not want to drive that vehilce. My clothes smelled so filthy and was quite embarassing sitting next to my CEO during a huge meeting. Please please please clean your loaner vehicles!

Good Service they need to improve financial side

My agent "Vince Quarentillo" and his manager has done exceptionally well to convince me to buy this car. I appreciate their hard work. But at the sametime MercedesBenz Financial has done every effort for not to purchase this car. They need to improve a lot...... after all they are selling their own product

First bad experience with MB of N

Took my car in for one of those problems that ruins your drive. MB of N found a computer code and made the repair. It did nothing to repair my problem, however, and I took my car back. Here is where the problem starts. I explained my engine problem in as much detail as possible and emphasized that the car needed to be driven by a service tech. I was given a loaner that was filthy on the inside and outside, it had this strange odor, as if someone had stored their dog in the car for a couple of weeks and the smell of smoke was emphasized by the cigar butt in the ashtray. Not a good start. After a couple of days, I received a call telling me that they could not find my problem after extensive driving and that I could retrieve my car. I went to the dealership, paid for a minor cosmetic repair and began to wait for my car. After 55 minutes and one inquiry, my car was finally delivered. The car was extremely dirty, which was strange since my service receipt clearly showed that my car received a "complimentary wash." The first thing I noticed when I opened my door was the dirty handprint on the inside door handle and the dirty footprints on my brand new carpeting. I began my drive home. At the first red light, my engine began missing again. Apparently they did not drive all the way to the first red light past the dealership. Would I recommend this dealer to a friend? Yes, but now I would have to add a caveat.

Excellent service

Gary Patel and his team did an excellent job as always with the service of our G wagon.

IT JUST DOESN'T GET ANY BETTER....

Here's a first. I called to get a new key, both purchased and then programmed. Short notice - my fault. While I won't comment in detail on the very favorable experience with the Parts Department, they too were exceptional. Now, the Service Department and programming. Bottom line - BEST I'VE EVER EXPERIENCED. Now, why. 1. THEY GAVE ME OPTIONS. Said: "It would be best to leave the vehicle, but they could work me in". 2. THEY SET EXPECTATIONS, BASED ON MY CHOICE. "Could be all day, based on others scheduled, and ahead of me." 3. THEY INSURED I WAS COMFORTABLE, AND CONFIRMED EXPECTATIONS. Waiting area was well considered, whether for a short, relaxed wait or for someone needing to get work done. 4. AND THEN, THEY EXCEEDED ANY AND ALL EXPECTATIONS. About 90 minutes later, the Service Manager stepped in and said I was ready. He had cautioned me when I arrived that it could be late afternoon before they could get to it and importantly, that was the expectation set before I arrived that day. 5. RESULT. My wife needs a new vehicle. Now, Mercedes is back on the list because of this level of Service. It's worth the drive!

First Experience

This is our first mercedes benz and first time to take it for service. Employees were very friendly and a very nice clean dealership. A great experience and staff seem to care about their customers. Thanks!

As always a great experience.

Meticulous attention to detail by the AMG tech, Derrick.

positive experience

Great service! Gary and his team did a wonderful job.

Great Service for a First Time Mercedes Owner

Everything was good, starting with excellent communication with our representative, punctual service start time, customer communication during the service, to pick up. We have owned several luxury cars and felt that we were being herded through the service department. MB Nashville was a relaxed experience.

Service on my GL450 2015 Mercedes Benz

Excellent and very friendly service. They went out of their way to help and please me as a customer. Thank you! Highly, highly reccommend it!

Service work

I was in for service on our ML350 and it was a good experience. I live 2 hours away from the dealership so I wanted to be sure everything went smoothly. Gary Patel was excellent to work with. He kept me informed thru the process and arranged for me to get dropped off at another appointment and picked me up when that was over. Great Job Mercedes of Nashville!

Great Service

I always receive great service from Mercedes of Nashville but my new Rep, Brien was just excellent. Carl the driver who took me home and back to get my car was also great and a pleasure to ride with. I have been using this dealership for over 12 years and multiple Mercedes that I.ve owned. Great team and service all around.

Always a pleasant experience

Keep up the great work. Service writers and technicians are the most competent I have encountered.

Great Service; quick response; helpful with detail

Nic Howard was quick to respond with a loaner and getting the repair work underway. He went the extra mile to make sure our ML is ready for our next trip. We would ask for him again when service is needed, and highly recommend this dealership.

Great service! Attention to detail was great.

While attending a Mercedes Benz club event, where we were meeting at the dealership to take a caravan to the Jack Daniels distillary in early March, my 59' 220s broke down. I drove it to the dealership,parked it, and went in for a brief meet and greet. Upon getting back in the car, it would not start. I tried everything that I could think of , but nothing. So,I had it pushed to the service area to see what they could do. It took three months! Don't get me wrong, I'm not complaining. The thorough process that mechanic Derrick Davidson took uncovered many problems and potential problems. To correct these took locating hard to find parts, ordering them and waiting for their delivery. Service technician, Jeff Mullins kept me informed along the way of all problems and estimates for the repair. I have owned this car for 37 years and it never left me stranded. It is as if it knew it needed attention, and stopped where it could get it. I am very happy with the results, and would recommend the service facility highly. In retrospect, it was lucky that I did not make it to Lynchburg that day!

Service Center

I didnt want to rate my experience because I felt after someone read this entry they could decide for themselves. I brought my car into the Mercedes Dealership located in Franklin, Tn on 29 May 2015. My appointment was for 9:30am and I arrived a little early around 8:40am. I was greeted by a gentleman and then told were I could wait. I brought my car in for a new key FOB and to have the check engine light reviewed as it was on. I sat in the waiting room completeing some work and didnt give much notice to the time. I then realized it was 10:35am and I wandered out to the service area to ask if I could have an update concerning my car and I noticed it was still in the same spot I had originally parked it two hours earlier. At this point I asked one of the reps and he asked if I spoke to anyone concerning why I brought my car into the shop. I told him that I spoke with a gentleman when I arrived and that he took my keys and for me to wait in the room they have in the dealership. I was then told of the rep who would be handling my car and I met with him in his office. At this point he didnt even know that I dropped my car off for an appointment. I informed him of when I arrived and he walked out with me to my car and let me know when it should be completed. He said it should be done around 4:30pm and I asked how that is possible. He said I could bring it in for another day but I dont have the luxury of wasting my vacation days to come in and have my car worked on. Plus I am an hour away from the dealership so its not an easy task to drop on by throughout the day. I told him I will sit here at the dealership until it gets completed. So here I sit right now as I type up my current experience at the Mercedes dealership.

$8K rip off

SL 65 2007. Went in for a routine service and advised needed $8K work..agreeded..picked up..brakes and steering had issues. Took back..on way home check engine light..went into limp mode..do not use this dealer..they are not reliable people. Ron Pickard Savannah Tn. 731-926-4008

As Easy as Buying a Pair of Shoes

Bought a 2013 Mercedes-Benz Certified Pre-Owned E350 listed on the Internet and worked with Emilio Vivaldi, Internet Sales Manager. Emilio picked me up at the Nashville Airport and took me to the dealership, where we closed the purchase in slightly over an hour. Everyone I came in contact with was friendly, knowledgeable and personable. The E350 was detailed and ready to go when we arrived at the dealership. Emilio gave me the key (fob) and told me to look it over and drive it while he went inside, which I did. He gave me a brief tutorial about the many features on the car and answered all my questions. Emilio then handed me off to Alison to take care of the financial aspects. She, too, was both friendly and efficient, and the paperwork took a bit less than fifteen minutes. As I drove toward I-65 South, I reflected on just how smooth and easy the transaction was--from start to finish. Never was there the slightest hint of uncertainty or the questioning of the credibility or professionalism of the people I dealt with at Mercedes-Benz of Nashville. I commend them one-and-all and very much appreciate their making this buying experience as easy as buying a pair of shoes!

Fantastic experience

Our experience with Mercedes-Benz of Nashville was excellent. They have a wide inventory and some of the most knowledgeable staff I've encountered. We live out of state and had to return to take delivery of our vehicle. Jan was the best, coming in on her day off to accommodate our schedule and even remembering our kids' names. Anita made the whole process quick and easy. They demonstrated expertise and professionalism to the very definition. We will certainly consider returning for our future vehicle needs.

Great Dealership

The salespeople here are very upfront and transparent and wonderful. We love our new 2006 Prius that Richard helped us buy!

Smooth Service Scheduled & Done!

As usual, courteous appointment setup, drop-off and pickup. No complaints!

Mercedes Benz of Nashville

I had a wonderful experience with getting my 2015 C300 at Mercedes Benz of Nashville in Cool Springs. My rep Brad Snyder and General Manager Harold Hamilton gave me all the attention I needed and made my decisions easy based on the criteria I gave them. They even put the Mercedes cross hood ornament on my car even though they don't come with them anymore. A nice touch and an example of them going the extra mile to make sure I was happy. Great job guys.

Promptness, cleanliness, and attention to detail

Having purchased several high end autos of various types, we keep coming back to Mercedes-Benz of Nashville with the knowledge we will always receive the utmost in professionalism throughout the process of buying and service

Superior Service Always

Timely and dependable service with Gary, he is good with communication and clear about all expectations.

Bad Experience with Service Dept

We bought a new Mercedes from this dealership for a Christmas present and was pleased with the sales agent BUT the Service Dept is not as customer friendly. We had a knot to come up on the left front tire the size of an egg. The service rep immediately said it was our fault saying that we had hit a pothole. Amazing to me how they were able to see this as there was no damage to the wheel itself and we knew we HAD NOT hit a pothole. The rep refused to believe us and said that the tire was not covered under warrant with only 3400 miles on it. Because of this person I will not ever but another Mercedes. I thought when I bought this car for my wife that I would be getting an exceptional vehicle that came with an unpeckable service but this is not the case. They were only interested in looking out for themselves and believed us to be liars.

Good experience in buying new car!!

Negotiations were a breeze compared to other dealerships. Salesman very knowledgeable about product. He was good at working toward our pre-stated goal on vehicle and cost.

Great service

Great job by the staff at Mercedes-Benz of Nashville. I would definitely recommend working with them even if you didn't purchase from them. They're a well-oiled machine over there.

10+ years of the best service

I have owned Mercedes vehicles for quite a while now and have always had them serviced at Mercedes of Nashville. While I haven't always purchased my Mercedes from this dealership they have always made me feel like a special customer in Service. I have recently begun purchasing my vehicles from them because of the great relationship I have with them. To say that I am happy with this dealership would be an understatement. I not only have a trusted advisor for my car, but great friendships as well. Jan has been wonderful during the purchase process and Nic has been my trusted service advisor for a while now. Thank you Mr. Hamilton & Mr. Hudson for taking the time to put together a top, class leading team!

service needed by out-of-town Mercedes owner

I was in Nashville for the SEC basketball tournament. I live in Lexington, KY. After the Thursday evening games on the way to our hotel near the Opryland Hotel I ran into a pothole - destroying the right front tire. The small spare was put on, and I called this dealership on Friday morning. I spoke to someone in 'parts' who told me my size tire was in stock, and then was transferred to 'service'. Julie was kind to 'get my information', and told me they were pretty full on Friday, but maybe could work me in on Saturday. I arrived at the dealership about 7:45 am on Saturday for their 8:00 opening. While checking me in I was told that week they had 43 instances of tires damaged by potholes on the Interstates around Nashville. Nic, the Assistant Service Manager came to tell me the back tire was damaged as well - so I told him to replace both. About 11:00 am he came to tell me all was fixed. They made sure the 'tire pressure' signal on the dashboard was 'reattached', checked other places under the car for damage, and washed the car. The service provided was excellent; the people were very friendly, caring, and helpful. And, I was able to get to the noon game in the SEC basketball tournament. This was an A+ experience.

Fantastic Emergency Service

We were on a trip from Florida to Minnesota in an MB E350 when we hit pothole on Hyw 24 outside of Manchester, TN.. The tire blew out -we called the MB dealer in Nashville to see if they could get us in for a replacement tire - The were completely booked the next day but were able to get us in, replace our tire with a matching one and get us on our way in 2 hours - they were absolutely fantastic in their service, We can not thank them enough for the quality workmanship and their ability to accommodate us in our emergency - Thank you so much - I would recommend their service group to everyone !!!

Great service and staff is very helpful

Thank you for making my car maintenance appointment so easy. Everyone was nice and helpful. The dealership facility is very clean, and the staff take very good care of you. It is a pleasure to recommend this dealership.

Top notch professionals

Whether it is service or sales, count on M-B of Nashville to exceed expectations.

Service

The customer service was excelent and they had my loaner car ready to go and when I picked up my car it was cleaned and detailed.

Another great experience

Having purchased my vehicle from the dealership, I was there for warranty repair. Being met in the service area when you arrive by a service representative is very nice. In my case, it was Trey Billingsley who was very helpful since my service rep was out sick. He managed my case while I was out of town until Brian Campbell returned, who then picked up and made sure all was taken care of. He even noticed I was due soon for scheduled service and recommended getting it done now which saves me another trip to the dealership. All in all, a great experience again.

best place to bring your Mercedss

the best service for your car iam very happy that I went there.

Car Service

Outstanding service, Curtis was great!!!!!!! Could not have been better.

Great Experience

This is the second car i have bought from this dealer in a year. The service and sales staff provide the most comfortable buying experience possible. No hassle, no pressure, fair price. I was able to make my purchase in less than an hour which is unbelievable when buying a car. I will buy more cars from this dealer in the future. Happy Customer in Brentwood.

Best car buying experience, Kirt is the BEST!!!

My husband and I recently purchased a GL450. We were just "going to look" and fortunate enough to meet Kirt. He was very nice and accommodating, showed us all the options and features of the vehicle; even called to check on us the next day! We love love love the car, and cannot wait to make another deal with Kirt in a few years!!

Brien Campbell is a great service advisor!! Goodn

Awesome experience this week at MB Nash. Brien In Service is a big Help

Great Service as Always

We have had great experiences with the service department at Mercedes-Benz of Nashville consistently for the past five years. Keep up the great work.

Kirk is the best at what he does!

My husband and I just recently purchased a certified preowned GL550 and love it. The car is wonderful, but our sales representative, Kirk Kuhn, is by far the most gracious, accommodating and knowledgeable sales representative we have ever had the experience with which to work. Mercedes-Benz of Nashville has a true gem on its staff, and we greatly appreciate all his hard work and continuous support. If you decide to purchase a Mercedes in the Nashville area, make sure you ask for Kirk. Thanks Kirk!

Bought used car

Kirt K. was great, best experience buying a car I have ever had!!!

Great Service!

I would definitely recommend this dealership to any of my friends.

Service Dept.

Gary Patel and his staff were great to work with and service was outstanding!

Worst customer service

Seems like the front desk lady chose a wrong job. She don't greet, ask you why you are there and even if you take the initiative and ask for a salesman, still you will have to wait for ever.When I went to buy my car I had to wait for about 35 minutes by the door before an agent was assigned. The receptionist has a bad attitude and she treat you like you came to borrow money or something from her.

Excellent Service and Buying Experience

Mercedez Benz of Nashville specifically Gary Patel in service and Greg Myles in sales are first class and second to none. I would highly recommend to anyone as I have purchased 2 cars from them and the overall experience is excellent! Dan Wall

Great Car Buying Experience

I recently bought a C300 for my wife for Christmas and worked with Jan Crick who helped me to make it a surprise. Needless to say my wife was excited when she found the Mercedes key in her stocking. I would definitely recommend working with Jan to buy a car. She made the whole experience one of the least stressful car buying experiences I have ever had and was very patient with me as I kept her busy looking at many vehicles. Thanks Jan....

Service Department second to none

To say that Mike in the service department went beyond the call of duty would be an understatement. Not only did he earn a customer for life, I also made a friend. It is a nice feeling to now that quality service from a dealer exists in the Nashville market. Our C300 couldn't be happier.

Xavier Darden was super !

I made a call on a car in this dealership's used inventory at 2 pm on a Saturday after Thanksgiving. I live 25 miles away so wanted to ensure all things could be handled that day if I drove down to look at a specific car. He walked me through the online credit app to ensure they would indeed be able to meet my financing needs. Xavier had the car ready to go when I arrived and it was the easiest time buying a car out of the 8 car purchasing experiences I have had in my lifetime. The fact that they showed me what was given for the vehicle and what was done to ensure it was up to their standards certainly was a plus. This dealership works from a True Price model, no haggling, no sales manager with a piece of paper throwing numbers out until your mind is nearly numb.

Second to None

This dealership is second to none. They have gone far and above what I would expect out of any other dealer. My wife drives an E350 we purchased at MBZ of Nashville and we have had it serviced there, continually since the purchase. The service department has consistently provided for and met our expectations. Coming from an automotive manufacturing and legal background I am what you might call picky, overbearing and somewhat demanding when it comes to cars. I have been nothing but pleased with the whole dealership. The BEST!!!!

New customer

Recently purchased a new GLK 350. The salesperson Kirt was very professional. The overall buying experience was not stressful. We are looking forward to establishing a good customer service relationship. We would recommend Kirt as well as the Nashville MB dealership.

Satisfaction.

Great place to buy a car- had wonderful salesman,James McCarthy,who was so helpful and professional.second car from dealership,Mercedes of Nashville,and will recommend them to anyone who doesn't want to be pushed into buying a car. Great job to all.

Excellent Service

After 13 years of owning an Acura we needed to replace our primary car. Looked at Lexus, Acura, Audi and Mercedes. Hands down, the Mercedes was the best car, best value and has exceptional service. Now we wished we had bought a Mercedes years ago.

Quick and Painless

I recently had my car serviced at Mercedes-Benz of Nashville. It was quick and painless! Gary is my assigned service provider. He responds promptly, keeps me informed, and gives a very personalized experience. For example, he asked me about my recent wedding and other life events that he had remembered previously discussing with me. He always keeps me informed about the issues and costs associated with fixing my car, and I never feel taken advantage of. He accommodated some last-minute requests of mine in under ten minutes, as I had called him to tell him I was on my way to pick-up my car, but I decided I needed new wiper blades and my phone reprogrammed. Would definitely recommend Mercedes-Benz of Nashville to anyone looking for honest, personal care.

Absolutely great service

My service on November 21-26 of 2014 was one of the best I have ever had before. Mr. Billingsley acted in the best possible professional way. His attitude to the job was exemplifying and I would definitely recommend him to my friends.

great service

Early on a recent Saturday evening, we experienced a sudden blowout of a tire on our ML350. Although the dealership was closed, their message gave me a phone number for MBUSA service. The representative there took my information promptly and arranged for a complimentary service call in just over an hour. The serviceman from the dealership changed the tire and got me back on the road. On Monday morning, Amber took my call at the dealership and made arrangements for my tire and wheel repair even though their appointment calendar was full. Brian Campbell met us when delivering the car and coordinated the repair and return of our vehicle. The phone message I had left on Saturday got routed to our sales representative, Greg Miles, who also followed up with us. Overall, lots of folks were looking out for us which is why we continue our relationship with Mercedes Benz of Nashville.

These folks are just plain good.

I recently purchased a 2011 E550 that, as some used cars do, had a few slight issues. The attentive responsiveness of MBZ of Nashville, in standing behind their product, has been thorough, complete, and without falter. Moreover, it has been done with a gracious level of hospitality and discernible concern to make it right. From sales through service, these folks are just plain good.

Great and prompt service

We had a dashboard warning for "BRAKE", went straight to the service department. They drove us home and called later with our options. Our car was ready for us the very next morning. Thank you

Service Department goes beyond expectations

Jeff Mullins went out of his way to help us while our car was being serviced. I am glad he is on your team and look forward to it when it is time to have our serviced again.

outstanding service

I've had the car serviced elsewhere but return here from now on. They do it right and the first time,everytime.

These folks are the best in the business.

What can you say about an organization that always "hits the mark"? My M-class just hit 221,000 miles and no one has turned a screw on it except for Mercedes-Benz of Nashville. Jim McCullough is a true sales professional and Bill Hudson has assembled a group of top-notch technicians, I trust them totally.

Recent Purchase of Mercedes CL500

A few days ago I purchased a Mercedes CL 500 from Mercedes Benz of Nashville in Cool Springs, and am very pleased with the vehicle and service. My saleslady is Jan Click and she was absolutely a pleasure to work with and the car is awesome. Everyone at this dealership is very friendly and I can tell that detail and great Customer Service is a priority. I highly recommend this dealer if you are looking for a car.

Great experience overall.

Overall a great experience with service and sales staff. Very courteous. went out of the way to get my repair done free of cost. Definitely recommend these guys.

MERCEDES BENZ OF NASHVILLE

I recently purchased my first Mercedes Benz with the MB of Nashville and am so thankful for their professionalism, efficiency, and customer care. I had sub par car buying experiences in the past and was pleasantly surprised by MB of Nashvilles car buying process; primarily my detail oriented sales representative James McCarthy. James took the time to demo special features on cars I test drove, located "my" Mercedes, with my list of specifications, and took the time to follow up with me as to how I was doing with my new Mercedes. Remember the best or nothing; go buy a Mercedes Benz from James McCarthy at MB of Nashville!

Amazing Car Buying Experience

I used their website first, which is terrific, found the car I was interested in and chatted with James McCarthy about it. I finally (hesitantly) went by to see about a trade. James was very open and honest about all the details and when we didn't strike a deal immediately he did not keep calling or bug me. Texting works for me and that is what he did. We went back and forth for a few days and finally got close enough to make it work. The best part is that he delivered my certified pre-owned Mercedes like it was a brand new car on the showroom floor. He took the time to go over all the intricacies of the car and showed me how to work everything. I could not have been happier and more pleased with my purchase. The finance lady was very pleasant as well! I would recommend the dealership and James McCarthy especially - he's awesome!

Best car-buying experience ever!

We recently purchased a very nice 2007 Buick Lucerne from the used car selection at this dealership. We had chosen the car sight unseen on the internet because we lived some distance away. Sales Representative James McCarthy was more than happy to meet us half way to test drive the car. We discussed our plan to come to the dealership in a few days and complete the purchase, which we did. It was very simple and stress-free. The car has been a pleasure to drive on my new job which includes many hours in the vehicle each day. We would definitely purchase from this dealership again and would request Mr. McCarthy as our salesman.

Integrity, easy to work with

Roman Chortyk worked with me over a series of months until I found the right vehicle at the right price. I have owned four Mercedes Benzes. My purchase experience has never been easier, or quicker. Roman is the best sales rep I have ever worked with; but everyone at the dealership was helpful. I like my E 350 more and more each day. Driving, has again become a pleasure.

A customer-oriented dealership!

I have been driving a Mercedes-Benz car for many years and recently bought a new vehicle. The servicing of my car has always been by the Mercedes-Benz of Nashville dealership. This has been so because of my need to have a reliable car. There hasnt been a time that I was disappointed in the servicing of any vehicle. The quality of work performed is always complete, thorough, and satisfying. My Service Advisor, Jeff Mullins, specializes in ensuring that the performance of my vehicle is nothing less than the best. Because of his outstanding customer-relations skills, and his ability to be genuine, the Service Director Bill Hudson, made deciding on a new vehicle easy. He is a good listener and targets the need toward satisfying his customers. The Mercedes-Benz of Nashville dealership must be commended for being a professional team!

Absolutely the Best Team in the Business