Mercedes-Benz of Midlothian

New SLK

We just leased a new SLK 350. The team we worked with were great. They outlined our options for financing vs leasing and put together a package that was just right for our needs. They made the process simple and quick. This is the 4th vehicle we have gotten from Mercedes of Midlo and it most likely won't be the last.

Purchase

Great salesperson easy to work with on the purchase transfer was easy and pleasant

Great Team

Everyone was very attentive to us and made our purchase very enjoyable. They vehicle was exactly what we were looking for. This is the second vehicle we have purchased here.

Always excellent.

Anytime I have a reason to come in, its always a good experience. Brian is always there to help with a smile on his face. Even if I just drop in with a question, without an appointment.

Mercedes buying experience

Our car buying experience at Mercedes-Benz Midlothian, VA was unlike our previous buying experience 11 years ago. No haggle , no pressure, just pure professional knowledge of their vehicles. We returned 4 times before purchasing our GLC 300, and every time we returned, we were treated with the same respect and again no pressure, just there to be of assistance. However, once it came to working with price, this dealership was willing to assist and meet a comparable price. I would highly recommend this dealership and I am thankful for our salesman, Brandon B.. Love our new Mercedes!

Mercedes GLS 450

Easy process to getting our new Mercedes, really fast building and shipping. Great sales with lots of knowledge of Mercedes. Will definitely purchase here again in the future. Most important Malcolm Moore is the only person I would go straight to!

Outstanding Professionalism and Dedication

It was an absolute pleasure purchasing a Mercedes from this dealer. The entire process was seamless and the negotiation process was completely uneventful. I offered a reasonable price for a great car, and after running the numbers the finance manager accepted the terms. Purchasing a car, new or used, can be a miserable experience. This dealer proves that great customer service, at all levels, still exists. I look forward to my next purchase from MB of Midlothian.

Wheel alignment & recall on 2009 C300 4matic sport

My history with this dealership has been very positive Very good customer service, nice facility and a pleasant atmosphereTheir technicians are top notch to include spare part sales

Schedule A service

I appreciate the accommodating nature of the service and commitment of the people at Mercedes of Midlothian. Kathleen Pierson graciously picked up and returned my 2014 Mercedes because of some of the health issues I have. The service center explained what they were doing and discussed with me an option I needed to consider. I was very pleased with their service and the respect and courtesy that was shown.Bob Bailey

Recent Service

Dropped ML off for 4 tires-brakes and rotors- inspection--Service Mgr. Brian Parker stayed in touch with me throughout the day and was quick to supply estimates and anticipated wait time. Vehicle ready when he said it would be.Well done!D. Fifer

Outstanding!

Buying a car to fit your lifestyle is not an easy task, especially since buying a car these days is sodifferent, thanks to the internet. The Mercedes-Benz of Midlothian made our decision an easy one,thanks to Brandon Beckner who could not have been more knowledgeable and helpful in all wayspossible. Choosing the GLC300 over the Audi, Infinity, and Acura was not an easy one, butthis dealership and the car itself won this 3 week battle of looking for the car of our choice. Thank you for this experience and look forward to a long relationship.

Very satisfied customer

These guys do a fantastic job. Highly recommended!

Mercedes-Benz of Midlothian

I have purchased many cars in my life. Never have I been so impressed. From start to finish. When I purchased this car my salesperson, Kathy Pierson far exceeded my expectations. Her professionalism and knowledge paid off for me. She found the exact car I wanted and I purchased it before it was even cleaned. It was a trade in and she knew it would be the car for me. She was right. The car did have a couple of blemishes that were worrisome. This too, was no problem. The fine tuning department took care of everything.Most recently I brought the car in for the yearly inspection. Not only did it pass with flying colors, it was clean and shiny when I picked it up. I can't say enough about this dealership and the people who represent it. Top notch!

Superb service

I want to let everyone to know how outstanding the serviceI received was. Travis was a pleasure to work with. He kept me informed the whole time. I don'tknow the name of the tech but he delayedhis lunch to complete the repair so we couldget back on the road. Larry the service managerwas pleasant when I explained my issue.Thanks to all. I have passed on to members of my Sprinter forum how exceptional your service was!Many thanks!!!Dan & Toni

Scott and the Maint. Team are outstanding

I appreciate the speed and excellent service rendered by MB of Midlothian. The office staff from the lady with the haircut (Jo) and Amanda are top notch. Thanks for the lady at the front desk (who assisted with my emergency appt) and Natalie for exceeding my client experience expectations.V. Ashley

A true buying experience

Kathleen and everyone else we dealt with at the dealership were exceptional! She made the buying process comfortable and smooth. She was able to answer all of our questions. I will definitely return to this dealership for future automobile purchases.

Exceptional support

always have great service when coming to the dealership. Brian is especially cognizant of customers needs and is always willing to go the extra mile.

Marie Mickie

Great experience ! I was wondering if they were suppose to vacuum the inside of the car after it was washed!

Courteous and to the point

Arrived on time greeted by a friendly associate car went in I waited for about an hour before car was done. Great service and peaceful waiting area.

Service Experience over almost 10 years

Brian Parker is my point of contact with Service. Over the years, he has proven, time and again, that he is expert in diagnosing problems with my ML350 as well as recommending solutions that have, in every instance, solved each issue in a discrete and focused manner. Additionally, he has recommended services that have kept this vehicle running like new. I have come to trust his judgment and now if he suggests something I have no questions other than how much and when will it be ready. In addition to his expertise, he is a good and honest person. His qualities expertise, consideration, compassion, honesty are rare enough that it is surprising when I encounter someone like Brian. Quite frankly, he is the reason I continue to bring my car to Mercedes of Midlothian. He is also the reason that we will buy from this dealer when we replace our ML350 and he will be the person in Service I will continue to contact! His expertise is unsurpassed and his values are exceptional.

Car repair

Yes, I was very pleased with the service as well as the service rep Shaun who took great care of my car.

Very customized on time response and support. Excellent!

I was really satisfied with Midlothian dealership by very customized on time response and support.I bought two MB in success. One lease GLE E350 and one All new E300 ownership.Every experience was wonderful to me who is new comer to US.Special Thanks to Brandon Beckner and Strong recommend!

car in for scheduled maintenance and inspection

I just switched to your dealership as it is closer to my new residence. My new service man is Travis Melton and he is good. He was very personable, business like and helpful. One of the things that really impressed me about him is that when he put me in the loaner car he gave me explicit directions on things I needed to know about this new car that were not the same on mine, so I felt comfortable and confident driving away. That is something one doesn't think about very often, but it is important when it happens! Also, getting in touch with me was a challenge that Travis met with a smile. Between a cell phone and a home phone that were never in the right place that day, he ended up leaving multiple messages all over. I apologized but he took it as all in a day's work - what a man! I'm glad this dealership is on my side of town!

Not sure what title you are looking for

I was pleased with everything, Mr. Travis was very nice and professional.

Betty Packer

Great service from Brian Parker, Wonderful loaner car.

Service rating

I was quite satisfied with service rendered during my last visit to the Mercedes-Benz dealership of Midlothian,VA. I was treated as a valued customer and attributed all associated pleasantries!!

Fantastic Service

They got me in and out and I was able to run errands the rest of my day. I really enjoyed the beverages while I waited. They were very refreshing and timely.

customer

It was a simple replacement item and appears to have been performed satisfactorily.

Thank you Mercedes Benz of Midlothian

My family had a wonderful experience at Mercedes Benz of Midlothian. We highly recommend Brandon Beckner. All of the managers and staff treated us like family as soon as we got out of our car. Our family loves our new Mercedes Benz Metris.

Excellent Dealership

Great dealership. Both the sales and service teams are top notch. Always pleasant, responsive and willing to help you with whatever you need accomplished.

First Rate Dealership

I recently bought a GLE 350 SUV at the dealer a subsequently had a flat tire replaced on another car. In both cases I was entirely satisfied with the experiences. Michael Collins was exceptional..

Always professional and informative.

Always treated with respect and service staff are always knowledgeable about the problems with the vehicle. Sometimes wait times may be longer than expected but that is going to happen.

Car Service

My service advisor, Brian Parker was very polite and explained the issues with my vehicle.Prompt service.

Professional and respectable

Wil Turner was courteous, responsive, and very knowledgeable of the used car I was purchasing (even though it was not a Mercedes). We were able to reach an agreeable price with an absolute minimum of negotiations.

Wayne Booth was an excellent salesperson.

My wife hates the overall experience of buying a car but Wayne was courteous and professional. He allowed her to drive as many vehicles as she wanted and never put pressure on her to buy. He did an outstanding job

Great service department!

The service department is excellent. Exceptional attention from Brian Parker. He has helped us multiple times & has always been courteous & attentive to our needs. The service is performed in a timely manner & they let me know immediately when the work is completed.

Great Service

I was very pleased with the service and courtesy I received from the dealership.

Excellent service

Mr Parker always makes an attempt to provide quick and convenient service. His attitude is always upbeat, his explanations of repairs are broken down in easy to understand terms and he always provides an assurabce of repairs to be made. The dealership provides several clean and relaxing areas to wait while repairs are being completed and even provides snacks and beverages.

Mercedes Benz of Midlothian

Mercedes Benz of Midlothian is THE place to purchase a new or used vehicle. There service is beyond compare.

2016 GLC Purchase

It was a pleasure working with Michael. This is the second time we've bought a vehicle from him. He made the process very easy.

Service Center

Excellent Service and friendly staff- spotless service center!!

Mercedes GLE-350

They were ready for me when I took the car in.Provided me with Loaner car which was necessary.Contacted me when car was ready to pick up.Very pleased with service.

professional and courteous service!

I was very pleased with the service provided. I waited for my vehicle and was ready within the timeframe promised. I would recommend this dealership to family and friends.

Midolthian Mercedes Benz in Chesterfield, va.

Dealership well managed and maintained. Everyone is willing to help and give you any adviceyou may need. Our salesman was really good and we have purchased 2 cars from him. Service manage in the past had been very helpful. And lending a care is especially a goodservice.

"B" Service

Easy in, easy out and very thorough in explaining the service. Courteous and even asked how I would like to be contacted. Text messages worked best for me and it was easily accommodated. MB of Midlothian will be my go to.

Mercedes Vehicle Service

Completely satisfied with the Service Agent Travis and the service.

2014 CLA

I received exceptional service from Mercedes-Benz of Midlothian and Kathleen Pierson. A truly memorable experience. Thank you so much for a hassle-free experience with our purchase.Doug B.Midlothian, VA

Everyone at the dealearship is always helpful and nice.

Told Mr. Hagler and the cashiers that Moore Cadillac dealership in Richmond needs to take lessons on customer service from Midlothian Mercedes. Thank you all for great service every time we come in!!!

Great service

Shaun worked me in for an inspection and routine service on short notice because we were going out of town. . Greatly appreciate his going out of his way to accommodate us. Great job.

New car ML350

Kathleen Pierson is the best customer service person I've worked with. She makes sure every detail is taken care of and she makes the experience stress less.

Great Service Team!

From scheduling my appointment to driving out with my car fully serviced and clean, it was the work of the great team at MB of Richmond. Many thanks for the great folks I had contact with at MB of Richmond and to those behind the scenes I didn't see. I also appreciated the use of a loaned vehicle so I was able to complete errands in the area while waiting for my service to be completed. Thank you MB of Richmond.

New Car

It was the features of the vehicle brought me in, and the lack of hard sell tactics compared to other dealers that kept me there.

Mercedes Midlothian Customer Service

The service department is very helpful and pleasant to interact with on service details. The attention to detail is fantastic! Scott and Brian did a superb job on communication and that is greatly appreciated. Thank you!

Recall for srs system

As usual the service was great. Everyone was very nice and helpful.

Automobile Inspection

I left a message for an appointment to get auto inspected. I received a prompt call-back and appointment. I received the inspection and car wash efficiently. And it was free! I very pleased with my service.

Best buying experience !

I have purchased at this dealership twice now, and absolutely rank them #1 and #2 in my many car buying experiences. Kathleen is very professional and understood what I wanted and it was carried out quickly without the haze of normal car buying. Ditto with finance ! Great group !

Most amazing car buying experience I have ever had!!!

This was the 3rd dealership my husband and I had visited in the last couple of weeks. Michael Collins was, by far, the best salesperson I have ever dealt with. He was able to answer every question and knew the vehicle inside and out.

Wilhemina Elliott

Was very pleased with my service that I received on WednesdayTravis greeted me immediately and took care of my needs.Travis kept me well informed of the progress of my service and outlined everything that I needed to be updated for any additional repairs...

E350 4Matic

Easiest car buying experience I ever had. Great salesman.

My experience

Loved the service. Scott kept me informed every step of the way.

Ron Anis

Travis and all service people are the best. Friendly.

Mr.carl Slayton

Ready when promised. No problem scheduling two days out

Satisfied

Dealership has best customer service around. Everyone from the sales people to the service team makes you feel like a valued customer. I have been to a number of dealerships in the area and none have customer service like Mercedes-Benz of Midlothian.

Great Purchase Experience

I have purchased a lot of cars and this by far was the best purchase experience I have ever had. Very professional through the entire process.

Yearly service

Thoughtful, complete and technically well done yearly service. Coffee was great. Inspection done. Reset my clock. Minimum wait to have car assessed. Worth the cost.

Please Purchaser

Kathleen Pierson is an excellent sales person. Through out my purchasing process, she was very helpful and attentive. She and Rick worked together to get me the best deal possible. Since I live over two hours away, I requested to have as much paperwork completed in advance as to not spend 4-5 hrs at the dealership to complete the transaction. This was the easiest purchase that I've ever experienced.

Great experience

After buying many cars over the course of 25 years this was the best experience ever.

Service

Awesome servicePolite and courteous Excellent 5 stars

Mercedes-Benz of Midlothian

I had a nail in tire -- They fixed it right away. Ryan McClay is the service mgr. I always call. I also had brakes done, since the car was already in there. No one has touched this car but McGeorge, and they have ALL the records

The best dealership I have ever experienced.

I travel one hundred miles to have my car serviced at Midlothian Mercedes because I trust their service dept. I have purchased two Mercedes from them. I wanted to purchased my third Mercedes from them, but after waiting three months for them to find the car I wanted. I went ahead and purchased from another dealership. I blame the salesman that was suppose to be searching for the car I wanted. He never even contacted me. I would have to contact him. He dropped the ball. I don't blame the dealership. I will try to purchase my next Mercedes from them. They are the best.

Absolutely favorably Awesome.

Mr. Steve Williams has been very assessable in everyway to get us acclimated in our new vehicle. E 350, 4 Matic 2014. Any time I have called him, he has always been willing to assist and accomplish whatever I have need of concerning the car. He recently assisted very well in getting connected with Sirus radio system which is awesome and paring up two cell phones to use and talk through the Bluetooth.

Excellent service. My car was finished when promised.

I have never had a bad experience working with Scott Lambert. He is friendly, reliable and trustworthy. I can depend on him to give my car his personal attention.

Great dealership

I was there for 2 hrs but they have a nice TV and coffee and snacks.

Servicing of my car at Mercedes Benz of Midlothian

I approved of service on my car at Mercedes-Benz of Midlothian.

Uber pleased

Seamless level of professionalism from everyone involved with my service appointment. Most appreciative of Herculean effort to keep me and my "07" MB on the road!

Ki Don Han

My Service Advisor, Scott Lambert, always takes great care of me everytime I come in.

GLE 350 4M Purchase

Have owned several MB autos but never an SUV. Doug Mangas and the entire team made my decision to do so an informed, confident, and simple one. The closing process was well organized and seamless. The entire MB Midlothian team are outstanding stewards of the Mercedes-Benz brand.

Therapist

Excellent feedback and customer service. Friendly, caring, people!

Happy customer

The Service was fast and done right and the staff was very kind and the building was very clean and welcoming Will come back again

2008 C Class 300 Owner

Overall, I am please with the service on my C-Class. Work was completed close to the estimated time and the courtesy and professionalism of those who helped me is much appreciated.

Light adjustment

Thank you for your service! Time management skills were excellent. Thanks to Shaun! The staff was customer friendly. Food and drinks were provided as you wait.

Great Experience

Hands down the best experience I have ever had at a dealership!

Good service

I brought my vehicle in for some service work and was dealt with in a very professional manner. Everything was done and ready when promised. This was my first time bringing my vehicle to this dealership and I shall return.

Warranty work

Service personnel were very professional, prompt, attentive and courteous. assured car would be fixed and someone would pick my wife up and bring her to dealership when car was ready.

Excellent experience.

Excellent experience. Wil Turner, sales representative is extremely knowledgeable, gracious, and well schooled in technology. He easily showed me how to navigate the upgraded operating systems of the new vehicle. Everyone I met at the dealership was kind, courteous, and helpful. Mercedes Benz of Midlothian has an excellent and well deserved reputation. I give them my highest recommendation.

Great service

Great Service Brian Parker as always you have gone out of your way to accommodate my family. customers first shows in the type of service you guys provide. Thank you so much!!

MB of Midlothian

I am always satisfied with service on my vehicle from this dealership. Great job and keep up the good work. The cost is always high but I guess you get what you pay for!

Remarkable Service.

This was an excellent experience, I was very satisfied with the overall service. Brian Parker was my service coordinator and he did a superb job. Great work Team Mercedes-Benz!

New to the Mercedes family

My experience with this dealership was top notch. The service was prompt and staff was friendly. I will return to this dealership for all my service needs.

Mrs Arlette Foster

Very good customer service. Resolved issue with bubble on tire. Waited on as soon as I arrived.

Very thankful for a wonderful sales advisor!

Wil Turner was our sales advisor and he worked tirelessly to find us a deal that would work for our situation, Thank you to Ryan also, manager that day, for going the extra mile!!Very nice experience!!!

Mercedes-Benz of Midlothian....my buyin

First ...I liked the fact that I drove up...got out and looked around and a bunch of sales people Did not come running over to "capture me". I found a car I liked, when in the dealership and the front desk person called someone to help me. Steve Williams helped me the rest of the way and at no time did I feel pressured to buy. I love my new car, felt I got a good deal and truly appreciated my salesmen.

First service on New Sprinter

Went in for state inspection. Also wanted them to look into spongy brakes. Both items resolved. This was a new vehicle so my first visit. I will return for service when needed.

Janecareencuthrell Mansfield

Love Scott Lambert. Friendly, helpful, knowledgable, professional young man. Had oil changed, break- line flushed and new break fluid , nail removed from tire and tire fixed. All completed in a timely manner. People all very professional at Mercedes Benz in Midlothian, VA, over a span of 10 years of service.

E3502008

After spending $1465 in maintenance I was disappointed when my car would not start. Apparently someone left the lights on and ran the battery down. I had to return the next day. It had a ripple effect on my schedule, but Ryan made sure he would make it right. The next day everything was in working order, the personal note and ball cap, was a special way of thanking me for my patience. I am a business owner and customer satisfaction is paramount so good job. I understand things can go wrong, and we have the power to correct those occasions.

Service

Thanks for taking me without an appointment and getting me in and out in record time.

Excellent customer service and professional staff

I always have a good experience with this dealership. I something is wrong they fix it and always go out of their to satisfy their customers

Service

The dealership was a pleasure to work with. The service department communicated the status of the car and any additional services that were needed. The car was ready when promised and at the amount estimated.

Excellent service

Brian has been my service advisor for years and he is very knowledgeable and friendly. And I always get my car back nice and clean.

New Used Mercedes and service... FAB *****

FANTASTIC.. Will Turner was the most amazing sale guy ever!!! And Scott in Merc Service was courteous and helpful and very cooperative. Your guys ROCK!!!

Repair service

I was given total service from the service advisor. Each individual that assisted me was very congenital.

SERVICE REPAIR

very good service!!!!! BRIAN PARKER IS THE GREATEST SERVICE WRITER THERE.

What's this?

It took a while, but everything was done to my satisfaction.

My Experience with Midlothian Mercedes Benz Dealer

Very pleasant experience every time. Will go back again.

Mercedes-Benz of Midlothian

Excellent Sales, Finance,Service, Parts Department! Everyone very personable and cared for my every need! Will recommend this dealership to all my friends and family. This is more than a business it's a family.

Mercedes Benz of Midlothian Virginia

I have been buying Mercedes from Ron West & Wayne Booth for many years . They always seem to find a way to make a deal happen. This time they hit it out of the ballpark. They gave me good money for my trade , and even better money on the car I purchased. It was probably one of the easiest car transactions I have ever had ! I refuse to purchase a vehicle without Ron West being involved somehow in the transaction. Great customer service. I have already told many friends about my awesome experience. Before you go anywhere at least give Ron West the opportunity to win your business. If the deal can be put together he will surely find a way to make it happen.

Shaun Hagler made our experiance fantastic!!

I would like to give a special recognition to Mr. Shaun Hagler. He was the most professional and understanding individual that we have dealt with at any of the Mercedes Dealerships we've dealt with. He made our experience with Mercedes of Midlothian wonderful. He is the reason we will be returning to Mercedes of Midlothian in the future.

Always a great customer experience

Can't say enough about this dealerships service department. My service consultant, Scott Lambert, is always on point with what I need and does so with a smile on his face and a spring in his step. It is very reassuring to know that I am always going to be taken care of in a timely fashion, and if not, new arrangements are always communicated in advance and taken care of. I highly recommend purchasing a car from McGeorge and using their servicing department.

Good Experience!

Ryan was very professional, as usual, and the service was great. The service desk was courteous at check out and my car was ready when scheduled.

Ok service, horrible prices.

My service tech was great, but my car is still making a terrible noise after I was told the alternator "sounded funny but nothing seemed wrong with it." I really appreciated that I wasn't pushed into buying a new one. My bill stated that I was quoted for a new alternator, but that was not the case. I feel that $550 for basically an oil change is pretty ridiculous, though. I had been planning on trading it in for a new model (this is my 3rd Mercedes) but now I'm going to look at Lexus instead. The quality of Mercedes just doesn't seem worth the price anymore.

MBofMidlo

This particular dealership is an excellent place to conduct business. They know how to treat their customers and they have a first class operation. My service is conducted with such professionalism each and every time. I have not had to return for additional work. I would recommend MB of Midlothian to anyone looking for the best.

Always professional

I just love love love McGeorge Mercedes they are always professional always on time always knowledgeable would recommend them to anyone love taking my car in for service

Car service survey

Outstanding Job! U sure do know how to take care of your Disable Veterans. Thank U Respectfull Allen Fry United States Navy

Mercedes benz midlothian va.

the service department is best of any I have ever been too.

Chief Executive Officer

I have been driving Mercedes-Benz cars since 1990. I have lived in many cities over the years and have been serviced by many. The folks at Mercedes-Benz of Midlothian are the VERY BEST!!

Fast service. Very friendly knowledgeable staff

Fast and friendly service. Great place. I would return here any time I'm in the area and need service on my sprinter van

Amazing

Best Mercedes dealer and service in central VA area, Shaun is a great service advisor, this dealer is nothing like other dealers, I usually call dealers stealerships, but this Mercedes dealer is surprisingly honest.

Great Experience!!!!

Steven Williams is wonderful. He has done so much to make my car purchase a wonderful and easy experience.

Great experience

Wil Turner was great, listened and put me in a great ride. Not a pushy salesman but cunsultative. Enjoyable experience and I'm quite satisfied with my purchase.

Customer

It took a few days to get an appointment. I did not meet the service advisor, but he was nice over the phone. It appears my car was idling higher after repairs, but I have not had a chance to get back in for them to check due to my work schedule.

"B" Maintenance Checkup

Brian has always been very helpful and eager to please us. He has taken any concerns we have about our car and made it a priority to make it right. He does everything with a smile and continues to be our favorite salesman.

Frances Medlin

Everything was perfect! Our salesman was very knowledgeable of product and helped us pick a vehicle that best suited our needs.

Mr Rob

Outstanding service. Everyone was absolutely a dream to work with, from our salesman, finance manager and used vehicle manager. We will be long time customers of Mercedes-Benz of Midlothian. Thanks for an outstanding experience.Rob & Bronwyn Burnham

Mercedes Benz Midlothian

excellent service from start to finish!Mr Doug Mangas was very thorough, very helpful & very knowledgeable throughout the whole process.the Best experience I have ever had in car buying!

Outstanding Service

The service tech took time with me and was very professional and was happy to help and assistant .. Very nice....Knowledge on everything and patience

Absolutely 5-Star Service

Mercedes-Benz of Midlothian is a 5-Star business. From the time of purchase to now my car's service was efficient, expedient and problem-free. Rarely is anything free but MB of Midlothian provided free state inspection while I waited in the cleanest, quietest best equipped waiting room in our area. The sales and service staff knows how to make you feel confident AND comfortable. My car will not be serviced any where else. Thank you MB of Midlo.

part replacement and software update

EXCELLENT service experience, always. The friendliness of the employees is the reason for driving from North of the river all the way over to Midlothian.Many thanks.

State Inspection, check of coolant reservoir.

I always appreciate the courtesy and professionalism of Brian Parker. His personal interest in the service I need and his explanation of what service will be performed and the cost is clear, concise and very helpful.

1 ST CLASS

SERVICE STAFF ARE VERY PROFESSIONAL. BRAIN PARKER IS GREAT TO WORK WITH. HE TOOK CARE OF OUR PROBLEM AND GOT US BACK ON THE ROAD.

Dead battery

They started it asap and took dealership and I picked t up within couple hours.Great job! Wonderful people to work withi in an emergency" price for service reasonable.

A grateful experience

1st class service! the people at MB Midlothian turned a bad day of being broke down on I95 on New Years Eve, into a good day with "TRULY EXCEPTIONAL SERVICE" . Shaun Hagler looked after us as if we were family. The guys in the shop were right on it, fixed the problem and got us on our way.we couldn't be happier. So glad I bought Mercedes-Benz. So grateful to MB Midlothian.Thank YouRick and Diana Russo

Mercedes purchase

Awesome sales associate, Kathleen Pierson, made the purchasing experience a positive one. She is extremely knowledgeable, professional, and follows through on all accounts.

3rd Mercedes Benz rom Midlothian store in 2 years

Always great service and very friendly people. The parts people are the best I've ever Had the opportunity to deal with.

Service

Service department and staff especially Ryan are very courteous, professional, and explain in-depth about the issues. pricing is fair and appreciate discount. Will recommend the department to other friends

CUSTOMER

I WAS VERY PLEASED WITH WAYNE AS MY CONTACT / VERY POLITE AND EXCELLENTSERVICE / I LOVE MY NEW CAR

Car buying

Steve did everything and more for us. They really worked with us to make this a great birthday gift for my wife. Thank you for making this the best car buying experience ever..

Awesome Experience

First Class from the time we walked through the door, friendly and knowledgeable staff from salesman through Finance. The car buying experience that everyone deserves.

Great service

Excellent service Will recommend dealer to friends

Buying GLK 350

Thank you all so much for working with us and getting us into our new car!Jim & Debbie Longstreth

Pleased

Very pleased with the service I received from everyone. Courtesy and very friendly.Always listened and responded to my request. Pays very close attention to details.

Service

This dealership continues to impress me. After being unsatisfied at other dealerships, MB of Midlothian has set the customer service bar high and they always go out of their way to make me feel valued and well informed.

Professional and personable

Brian Parker (service advisor) is in a league of his own. His attention to detail along with his personable manner make him a real asset to this dealership.

Exceptional buying process and customer service!

I searched nationwide and found your dealership to have a very fair price for the new GLE450. Brandon made my experience exceptional in all areas!

Service Aux. Battery

Excellent service, all questions regarding the aux. battery were clearly answered.

New C 300

Excellent customer service. I would highly recommend this dealership.

Very pleased

Love the dealership. Everyone I have been in contact with is very friendly and informative. This was my second time to the dealership and being a woman I felt that they cared. I will be back for more work.

Client

Wonderful and friendly service.great employees, everything done as promised

Service was greatl,

. I was in for B service, everything was checked out Brian Parker (service advisor) pointed out several things that I was not aware. Your loaner car program is wonderful, I really enjoyed my drive.

It was a very good experience !!!

The staff was very helpful and knowledgeable of the tecnical specification of the vehicle s. Looking forward to visit for the maintenance.

Good prompt and thorough

Expensive. If you drive a MB, you pay. B service is essentially a $500 oil change. However, the car gets a thorough going over and wear items are replaced and the service light gets turned off. The loaner car program is AWESOME though. The service people keep the car reliable and in good shape. I highly recommend the service deportment and Ryan is fantastic.

2016 GLC300 order

From the test drive to the order process, our salesman (Steve Williams) was very friendly and knowledgeable. He made it a very pain free process.

Awesome

Perfect experience , mike Collins is the man if any of you look for a new Mercedes Benz

Excellent customer service!

Everything was attended to as well as some issues I was unaware of,more service centers should be this good!having the review be a minimum of 25 words or it can't be submitted is ridiculous I said all I had to say in 20 words you service rarer should change this most people are capable of making their point with out having a minimum number of words!!!!

Overall, a very good experience.

Good experience, knowledgeable and courteous sales staff. Beautiful facility with a good selection of vehicles. Everything was explained in detailed. No pressure, was allowed to make a comfortable decision.

Rev. Thomas F Shreve

I purchased my Mercedes several years ago from McGeorge and have experienced the customer service and repair-skills of the employees at Mercedes Benz of Midlothian on various occasions. There is a consistent level of interest in the customer from arranging a loaner car, to ccntact by text or phone regarding the work being done, to the message regarding its completion time, to returning the loaner and getting back in my own car.

Fixed nail in tire...

Very attentive service department. I brought car in for routine tire pressure check and service advisor found embedded nail. Fixed while I waited in Showroom. Checked with me several times to let me know progress. Very satisfied and well done !!

great experience...but expensive

Our repairs were done well but I'm still not sure it was all necessary. Have to take their word for it. Mercedes are great but you need a brinks truck of money to keep them on the road. The scheduled maintenance is killer enough--if you have to have any other repair: watch out! The loaner car was superb, though. Never driven a car with that high a retail price tag. It was really fun. Service people couldn't have been nicer, too. Except for the cost, my experience was excellent.

Excellent

I have nothing but positive things to say about the maintenance services received by Mercedes. The staff is extremely professional and the work is the best quality.

Recent service

Ryan was extremely helpful as always. I took my vehicle in for a state inspection and it was a very smooth and easy process. Easy drop off and pick up. Thanks!

Great Job

Ryan McClay did a great job. The reception was prompt, professional, and informative. All interactions were at the expected high level. The atmosphere of the dealership was warm and welcoming.

Outstanding Customer Service and Repair work

Outstanding customer service. Shaun was very courteous, prompt, willing to assist. The loaner car was ready when I arrived so I did not have to spend additional time waiting. The service done on my rim was fantastic. Looks like a new rim. Shaun also had the car washed and vacuumed. Very pleased!!

Two year service

The service was excellent, with one exception.The mechanics in the service department always inflate all my tires to the same pressure!Since my vehicle has two different size tires, the recommended pressures are different between the front and rear. This is stated on the plate on the vehicle.I am unable to get down on my knees, so I can not correct this at home!Otherwise, many thanks.Harold L. Johnson

Outstanding Dealership experience.

As always, outstanding facility, outstanding service.

From Purchase to Service

Mercedes-Benz of Midlothian is completely a one stop car experience for me. My car experience has been exceeded with every single step. Thanks Ryan!

Excellent all around experience at MB of Midlothai

Our experience in purchasing our CPO ML350 Bluetech was fantastic, all around. We worked directly with Brandon Beckner, who is the internet sales manager. Our experience with Brandon was perfect. He was extremely communicative via email and phone/text as necessary and facilitated the entire process on a very tight schedule (driven by daycare pick-up times!). MB Midlo brought in a wholesaler to review our trade-in vehicle with us, which resulted in a value slightly above current Black Book. The prices paid for both the CPO and trade-ins were arrived at fairly and very quickly, and I felt that the staff at MB of Midlothian treated us as well-informed shoppers. The lower score for the facilities is based on a very congested parking space and generally a crowded lot if you wanted to browns from vehicle to vehicle.

Service department

Ryan in the service department always makes me feel at ease and is very knowledgeable about anything I ask about my car. He has been the only service department employee I have ever worked with.

Excellent Service

Everyone was very nice and most helpful. I must say that Wil went above and beyond to ensure that we got what we wanted. He provided status updates right up until I was able to pick up my new car. I would recommend him to anyone wanting to look or purchase a car.

Service Experience 11/9/15

Excellent service provided. The service was prompt and complete. Looking forward to bringing my car back for the 40000 mile service

Sir Carl

My experience with Benz of Midlo was exceptioal. It seems that they are experieced in their field and therefore I like the way that they operate.

Excellent service

Never have problems or delays. Brian Parker is always very helpful when I need my service done or any question I may have about my car

Check up

It was the best it could be. They checked everything and advised that my car was in great condention. Best service ever.

Joanne

Customer service was great. The customer rep was genuine and nice to receive me. The receptionists were nice and very friendly/. Actually, I purchase a trench coat from MB dealership. The salesman was nice, funny and very helpful.

grat service from start

totally pleased from begining to end Brian took care of everything from the start , well done

Mercedes Benz of midlothian

Love going to service my car at this dealership, I have bought 2 cars from them in the past two years and every time the process was smooth and customer service was outstanding.

Brian Parker is the best

Brian Parker always takes care of me and my MB. He knows what needs to be done and has it done when he says it will be done. Brian should be made president of this dealership immediately.

Customer Service Review

Another great job. Ryan continues to be the Gold Standard for customer service.

Service on my CLS 500 Mercedes Benz ....

The service managers were quick in there service to have the CLS500 taken care of ASAP. ,Love coming to the shop for repairs when repairs are needed. Will return for future service , thanks so much . Best regards

Inspection

They are always willing to help in any way they can. The waiting room area that they have for you while you wait for your vehicle is always comfortable and a pleasant place to wait.

service work

good service company, great service people. a little high in price, but rental car is given to you and they wash and clean your car before coming back to you after the service. Best service you can get.

Service experience