Mercedes-Benz of Marietta
Mercedes-Benz of Marietta
Customer Service: 4.7 Buying Process: 4.8 Quality Of Repair: 4.9 Overall Facilities: 4.8
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Marietta Mercedes Benz pro Karsten Knobloch
Karsten Knobloch made our purchase on a new GLE model car so pleasureable and professional. he lined up three cars for us with the various features we were considering which made our choices so much easier. when the car arrived, he promptly notified me and arranged for another associate to go through each car feature. Other than some delay in getting the car paid for the day of pick up, this was the best experience ever. i will always contact and refer people to Karsten and this dealership!
Pleasant, easy purchase with no issues
Just bought a certified used C class here. Car is beautiful, and was priced well. No surprises with the transaction, no issues, no pressure, nothing unpleasant at all. Very professional organization. Would have no reservations about coming here for my next purchase.
Mercedes Benz of Marietta
We bought a 2017 Mercedes E 300 from Mercedes Benz of Marietta. From the moment we walked into the new, beautiful showroom, we were treated with a positive, respectful attitude from each of the staff that we met. Our salesman was nice and did not "push" a particular vehicle on us. Rather, he listened to our desires and needs and pointed us to the right vehicle for us. The new car manager, Shawn Lim, was highly service oriented and always greeted us with a smile and a "How can we help you?" After we purchased the car, we had difficulty synching our garage door opener with the car software. Kristin Thrasher, products manager, met the challenge and did not stop until the problem was resolved. The answer came in Kwandi Willis, AKA Terrell, technician, who pursued the problem and very confidently righted the software so that we could push a button on our rear view mirror and be assured that the garage door problem had been resolved. We cannot say enough good things about Mercedes Benz of Marietta. Their service is exceptional, and our E 300 sedan is beautiful and comfortable. We are so glad to have Mercedes Benz in Marietta and recommend them to all who need a highly desirable automobile.Bill and Winnie Northington
CORICO COLBERT
They work very hard to get me a deal done... 5 ? service
5 star Mercedes dealership
Excellent sales person named Michael Drew. A very pleasant and easy to work with. Even though I had a minor issue with electronics after the purchase, he resolved the issue very quickly and professionally. I would buy another Mercedes again from him.
Howard from Atlanta, GA
Kagan Scott exceeded my expectations. He was knowledgeable, patient, flexible, and transparent. All the traits one would expect in a superior sales associate!
Honest, Customer Focused Services Dr. Bob Goodell
I had a spectacular experience three times with Sales. Director, Bob Goodell at Mercedes. He is extremely honest and customer focused. I trust no one when it comes to repairs, but he has EARNED my trust. I highly recommend Bob Goodell and will continue to do business with Mercedes because of him! Also, the entire staff is friendly and highly accommodating . Dustin, the General Manager is one of a kind I hear and in meeting him I got a sense of his passion.
Not very impressed with this dealer
Not very impressed with this dealer. The sales person didn't do a good job for me.
New Car Purchase
MBA of Marietta is an great dealership. My saleswoman Naportia was prefect. She communicated frequently through the the process, answering all my questions promptly. I received a great deal on a newly released model. White glove service all the way.
Buying the glc300 Mercedes
Only drawback was that sometimes you had to wait a long time for a sales rep. Seemed to be very few.
Buy a new Benz from Mercedes Benz of Marietta
Very good customer service, the sales people was great, buy from this dealer you will see the different.
Very pleasant experience
OurMercedes of Marietta sales advisor, Sean Reid, was excellent through the entire process. They were honest from start to finish, which is what I was looking for and appreciated.
High reconmended it
I went to different Mercedes-Benz dealers, finally we purchased the car we wanted in Mercedes-Benz of Marietta dealer, I had a really great experience and the best services. Chris was our sales person and Shawn was our finance person. Both very professional, and very friendly to advice us! And I think they are worth a high recommended to my family and friends.
Terrible showroom customer service
I was there on Sunday afternoon. I was seriously considering buying a car that day and went to MB of Marietta because the MB dealerships I am more familiar with are closed on Sunday. I spent 15 minutes inside the showroom and 15 minutes walking around the outside lot and my existence was never acknowledged. I went to the front desk and complained and was told, "I'm sorry. We're short staffed." Unacceptable for any car dealership. Unbelievable for a Mercedes dealer. My advice is don't waste your time going there.
Larry Q. Issac
Larry Q. Issac was outstanding helping me to find the perfect car for me. I also live in Tuscaloosa, Alabama he was understanding about I live out of town. He was very understanding on not to rushed me into buying a vehicle. He listened to what I wanted in a vehicle and stayed close to amount I wanted to spend. I would tell anyone to go Larry Q Issac at Mercedes Benz of Marietta.
Great service department
Sales manager was great, but sales person was not very forthcoming and did not really listen to what our real needs were.
Awesome Experience
It was a 5 STAR experience at this Marietta location. The facility is awesome,the service was truly the best ever and Ms. Bradford was beyond fabulous inscheduling the Service and providing a loaner. She handled ALL details as a professional but at the same time she was so upbeat, friendly and so personably. A delightful young lady who is truly a "gem" and an asset to your Service Dept.....BRAVO !!
Great purchasing experience
I was starting the shopping process for a new vehicle with plans to visit three dealerships along Cobb Parkway. My intentions were to gather information and return to one of them within the next 30 days. I walked in the Mercedes dealership was immediately greeted and requested the salesperson I had spoken with the evening before. I started looking at the cars in the showroom and made the decision to return and consider the GLC 300 within the next 30 days. Much to my surprise the team at Mercedes made it difficult for me to leave with their level of customer service, strategic pricing, and support of making sure the deal was a win-win. I would certainly recommend the Mercedes dealership in Marietta, GA. I've even received calls after the purchase to ensure satisfaction. Laportia and Tom, you rock!
Exceptional buying experience.
Comparing the Mercedes GLA250 to the Audi Q3. Sean Reid is s an excellent rep for MB and answered all my questions. Far superior product to the Audi and a state of the art facility. Love my car.
Optimal Experience!
Awesome experience. Sean was very courteous and professional.
Great Service
It was a very easy and quick process.. The vehicle was clean and ready when I arrived and the salesman answered all of my questions.
Nice facilities and friendly staff.
Very pleasant experience getting my car serviced. Treated very well by all staff at dealership.
Satisfied Customer
My experience was good. I knew exactly what I wanted so it made the process quicker. I negotiated with them and we came to an agreement. Mark, my salesman, was straight up. Which I appreciated because I hate to feel like my salesman is a con artist. Mark was very helpful and went above and beyond for me. I highly recommend!
Will go back!
Close to the house; Friendly; prompt; honest. My first time there. we are definitely planning to use this dealership in the future.
Great Experience
We showed up right before they closed and they accommodated us nicely. My wife loves the new Mercedes. We will be back for a new SUV soon. Thanks
RECOMMENDATION
ON MARCH 28, 2016, I PURCHASED A 2012 C250 MERCEDES BENZ FROM MERCEDES BENZ OF MARIETTA. MY SALESMAN WAS MR. LARRY ISAAC WHO WAS VERY COUTEOUS AND KNOWLEDGEABLE. hE GAVE ME EXCELLENT ADVICE AND WAS VERY HELPFUL THROUGHOUT THE WHOLE BUYING PROCESS. MR. ISAAC MADE THIS A VERY POSITIVE EXPERIENCE FOR ME. I PLAN TO RECOMMEND THIS DEALERSHIP TO MY FRIENDS AND FAMILY.LUCILLE GRANTCONLEY GA.
Great buying experience
Michael Kraman made this the best new car buying experience I have ever had. He knows the vehicle details and the dealership has the best inventory in the Atlanta area.
trade in and buying a new car
Great Mercedes Dealership, friendly and welcoming staff, outstanding and knowledgable sales person, great showroom and lots of vehicles to choose from, that's the place to shop for a new or used Mercedes. Sean Reid well done. You Rock
2013 ML350
A wonderful experience with knowledgable and helpful employees.
Great service
The experience was amazing. The Customer Service is brilliant and the Sales people have good knowledge about the car.
Great car buying experience
Outstanding customer service. Tom Jernigan was a great sales and very helpful in my car buying experience. He was very knowledgeable, patient, and professional. We had a very easy and smooth process. Sean and Eugene were both pleasure to work with too. I am very pleased with my purchase and how I was treated at this dealership. I would definitely recommend Tom.
Great experience and excellent facilities
Excellent customer service, he was very patient, understanding, we drove a long ways and he waited on us and made everything comfortable, I wish others Dealership was like this.
Director of Sales
wonder staff.. very professional .. Great Selection and Price.My Sales Professional was Mark Higgs
Great Experience
Tom was an amazing car salesman who went above and beyond the call of duty when I visited this dealership. I recently purchased a used car at this dealership was ultimately treated with the utmost respect and customer service by Tom. When I spoke to Tom prior to going to the dealership I knew that he had a good spirit and that this was the place for me to go a purchase my car. Tom dotted all of the I?s and crossed all of the t?s in regard to making sure I got what I wanted at a price point that I was able to afford. He is also a family man a has a lovely picture of his family on his desk. He made the buying process palatable explain everything in detail. All in all, I am very pleased with my purchase and how I was treated at this dealership. Everyone was friendly and willing to help. I recommend that anyone who wants to purchase a Mercedes contact Tom at this dealership. You will not be disappointed.
Ms. Marva Whyte
I would recommend this facility, and sales associate to all my friends. Staff have an extensive knowledge of the cars they sell. You not only receive the car but someone sit with you and walk you through all the features of the car. I was too excited with my car and the service. This is the Customer I look for when I have to spend my hard earned money. I pay very close attention to Customer Service I personally give my sales assoicate Portia Gibbs and Kristin Thrasher Customer Concierge a 10+ they exceeded my expectation.Thank you Ladies.
Great customer experience
Very knowledgeable and helpful throughout the buying process. Easy to do business with
Great Sales Man
Tom Jernigan was very helpful in my first car buying experience. He walked me through every process and showed me countless cars until we found the perfect one. Once he helped me find the perfect car he helped me find one in my price range. Overall this was a great experience and I will buy again from the Mercedes-Benz in Marietta again.
Car buying experience
Sean Reid was great, he was very knowledgeable of the type of vehicle my wife and I was searching for. I just can't say enough about the firs class service I received.
Very happy customer!
The experience with Mr Morris Miller was the best. I found him to be honest (rare for car dealers) upfront and forthright. He did everything possible to get me the right car and deal for me. I am excited and would definitely recommend Mr Miller to my friends and family
New facility - very nice
Ask for Karsten - super guy with great service. very knowledgeable and will work hard to earn your business.
Mileage: 19625
Color: Other
Transmission: Automatic
Body Style: Sedan
City: Marietta, GA
Engine Type: 188 hp 2L I4
Mileage: 31607
Color: Other
Transmission: 6-speed Automatic
Body Style: SUV
City: Marietta, GA
Engine Type: 235 hp 2L I4
Mileage: 15
Color: Black
Transmission: Automatic
Body Style: Coupe
City: Marietta, GA
Engine Type: 6 Cyl
