Mercedes-Benz of Hunt Valley

The car

Love my 2013 Audi Allroad. It's the perfect transport for me. This dealership could not have been more helpful and supportive ; it streamlined the buying process thoughtfully and intelligently.

2016 Mercedes C300 4Matic Sedan

I had an excellent experience at Mercedes of Hunt Valley. I considered other brands in this segment. The vehicle is only one aspect of a purchase, the personal interaction between the sales, finance and maintenance team is very important to me, and thus far this dealership provides excellent service.

Love Hunt Valley Mercedes

Buying a car has never been an experience I look forward to however my experience with Hunt Valley Mercedes was fantastic! Marshall Sanders went well beyond what he had to making this the best experience buying a car ever! Great people and great atmosphere from everyone! Thank you!!

Valley Motors Mercedes Benz

service done while i waited - all went well - car washed

Superior Experience

Yvonne, was extremely pleasant . My car was in for a check up. My list of things to be done was completed and also they found a bubble in the tire. This was important, as I was leaving on a trip.Yvonne came out an explained everything to me, how much time it would take and what the cost would be. I love this dealership. I have gone here for years.

Class, quality and first rate service

I searched high and low for my Mercedes C class and found two vehicles I like very much on the Mercedes Benz Hunt Valley website. I immediately called and was invited to come see the vehicles the following week. My experience at this dealership was top notch: nothing that was advertised was not delivered: the vehicles were located instantly, and had all the upgrades and packages promised on their website. The prices were marked clearly and my sales rep Yanni was just wonderful to work with: he truly went the extra mile..even came to meet me on his day off to deliver my vehicle personally. This is MY Mercedes dealership now and I will recommend it to anyone wanting a first class experience buying a luxury vehicle with people who know their product, are not pushy and who understand the value of customer service. 5 star treatment here: nothing less, in fact ask the multitude of repeat clients who were in the show room that day: I chatted a 90 year old man at the starbucks coffee station and he said he was here for his 5th Mercedes!

Great Mercedes Benz Experience

I had a great buying experience at MB of HV (now AutoNation), from start to finish it was a class act. The three main folks I dealt with were Joon, Hamid and Joe in service whom all were very accommodating.My purchase was hassle free and Joon and Hamid worked me out a more than fair deal and I did not feel pressured or hassled at all. Within my first week of ownership I received several calls to make sure I was happy. I discovered my AMG pulled a bit to the right on the highway which sent me in to service. The service area was very nice, multiple areas to work or relax, they had a nice starbux machine with snacks and tea. Joe was nice and polite and after waiting an hour he noticed me getting antsy and put me in a loaner to be on my way.I am already considering an SUV to replace my wifes vehicle and I am looking at their inventory as I type this as this was an experience I was very happy with.

Recent purchase Gla 250

Our new purchase Mercedes 250 GLA,we were under the impression that the vehicle had the Navigation already installed.We were very disturbed that it was not.My wife was ready to return the vehicle.I had a discussion with my salesperson, he was able to resolve this issue and set up the necessary install the same day of said conversation.To say the least we are very pleased with his Customer Service.Mr.Jorge Curbera we are very thankful.Mr.&Mrs.Walsch

Hunt Valley Mercedes

It was a very pleasant experience. No pressure from the salesman or General Manager. I came back a few times to look at a couple of cars. Joon the salesman was very patient.

Warning..

GM, sales staff all terrible... Do not communicate to ea other. Waited for 3 mths for a vehicle I ordered only to find out 2 mths earlier, order had been cancelled at Corp level because of product halt... No one bothered to call...

Very easy to buy a car!

Every aspect of buying a car here was excellent. Entire staff was very friendly and willing to spend as much time with me as necessary explaining everything. I would definitely recommend this dealership.

Great Dealership, with knowledgeable staff

The salesman, Joon Park was very nice to work with; he was very knowledgeable about the cars we were considering to purchase, and helped us to decide on one; I would recommend him if you are looking to purchase from this Mercedes dealership. All in all the process ran fairly smoothly, with only a couple of minor hiccups, Having used their service facilities over the last several years, I would say it is very good, and was one of the reasons we decided to purchase another Mercedes.

nice clean dealership

Dealership was easy to find everyone was very nice and helpful

Mercedes CLA 250

I had an excellent car buying experience with Mercedes Benz of Hunt Valley. I drove from Raleigh NC to purchase my Mercedes. When I arrived my CLA 250 was ready, hassle free experience and super customer service!

Great Experience from start to finish

After test driving a Mercedes GL 450 at Mercedes of Hunt Valley in September 2015, I sent a fairly unique online configuration of a GL 450 to 4 different dealers within 30 miles of my house with the disclosure that I would order a custom-build from whichever dealer submitted the best possible purchase price bid. Not only did Mercedes of Hunt Valley tie with one other dealership for the best pricing, the process of ordering the vehicle, obtaining financing, and taking delivery was a pleasure. Special thanks to my sales associate - Marshall Sanders and his sales manager Ricky. Both of these gentlemen were highly responsive and professional.

Great service, highly recommended

This is my forth MB purchase from MB of Hunt Valley. Hamid Kaynama (genral manager), Frank Atai (sales representative), and Abe Ebrahi (sales manager) are super professional, knowledgeable and make the car shopping fun, hassle free and enjoyable. I can't imagine to go anywhere else for my MB shopping. Highly recommended!

MikeD

Great experience. Have purchased multiple Mercedes autos from Marshall at Hunt Valley Mercedes, and they deliver exceptional quality and service.

Prompt Service - Friendly People

It was a good experience. This is the fifth Mercedes I have bought from this dealership.

Good service

We were treated with respect and while the finance guy tried to change our mind to a lease- we bought the car we wanted.

Great experience with at Hunt Valley Mercedes

Bought my first Mercedes and enjoyed the experience with Don Levine. Good discount, great facilities and Don is a very personable low pressure salesperson.

This dealers' service is why you buy a Mercedes

My daughter and I where visiting colleges in the Baltimore area when we hit a tire of the highway. Our car seemed to drive fine but there was debris stuck under the car. My dealer at home in Cary, NC suggested we take it to a dealer since we had another 6 hours to drive home. I contacted Hunt Valley Mercedes who got me in right away. The head of Service, Ken, reviewed my car himself, drove it and made a few adjustments so we could safely return home. He even washed our car. I am so grateful for his care and making sure we were safe. This is the reason why I buy Mercedes cars.

Service is Exceptional

My service advisor Tina Hyatt is exceptional, she provides outstanding service, keeps the customer informed and is an advocate to ensure the client is happy. The service technicians could use some improvements relative to ensuring vehicles are returned to the customer in a manner that is in-line with MBZ of Hunt Valley standards, i.e. seat position, washing the vehicle.

Outstanding Service

Provide an excellent service experience: This dealer show their commitment to MB owners!

Hunt valley motors

Great service and people. Would highly recommend this dealership to others

MB service review

A little pricey but have learned to expect that from MB. Otherwise excellent service

Customer

I was amazed by the quality of service I received. ...very good.

Great Service

Glad that Chris is back! He is one of the reasons I continue to bring in my Mercedes

ECO feature concern with CLA250

My service appointment was scheduled for 10 AM and I was told when I made the appointment that I would be there for about an hour. Timing was exactly as promised. Service staff was very cordial and explained everything thoroughly about my concern with the car.

Team work Makes the Dream Work !

I have purchased two Mercedes Benz from the Hunt Valley location. I have referred two friends to Valley Motors. Since last year one person has purchased a new Mercedes. However, recently my vehicle was in need of immediate repairs, I was confident that the Hunt Valley Service Department could complete any necessary repairs. Initially, it could not be determined whether my vehicle could be repaired. However, service advisor Ms. Hyatt kept me updated and provided me with honest responses. Since I was familiar with the sales team Don Levine and Finance Manager Janelle Wiegand I contacted them with assistance with possible vehicle replacement. The two made themselves readily available to begin the process to possibly replace the vehicle. However, the service team were able to complete the repairs. I would like to thank the entire Valley Motors team for the exceptional customer service.

I love my new car!

I went to the dealership to investigate my "trade-up" options. Don was helpful and patient with my barrage of questions. Janelle is super smart and a whiz with numbers. She cares about making the best deal for all customers.

Friendly, knowledgeable and went above and beyond!

Our sales rep was very patient we did not make a decision right away and he was able to find the right car for us!

Routine Service

I made an on-line appointment and was expected and the service was completed in short order and I was back on the road. Cannot ask for more

Diane

Have had my car only a year and to date, service, courtesy and management experience has been above any I have received from any other Dealer.....ever! Hope it continues under the new ownership Flet the negotistical of the purchase fair and equitable. Hope this too, continues.

Best Dealership

Great experience. Friendly well informed and worked with us to get the vehicle we wanted

Bradford Carney

20ki mile service. Very professionally completed. Convenient round trip ride to work with your very polite shuttle driver..

Routine Maintenance

Tina, my service coordinator was great and kept me updated on my service and what was needed to complete the service repairs. She was very helpful.

MB of Hunt Valley

Great experience. This was my first time at Valley Motors (aside from the used MG my grandfather bought me at Valley in 1973). I would highly recommend visiting their facilities. Great staff.

New car owner

Outstanding dealership to work with. Top quality. Would highly recommend them to anybody.

A Timely Repair

The convertible top stopped working on my SLK, so I just dropped into the dealership unexpectedly. They immediately looked at the problem, traced it to a broken switch, and replaced the part -- all in less than an hour. I appreciated the quick service, and it's great to be able to put the top down again while we're enjoying such nice weather!

Survey

I've owned four cars in my twenty something years of driving.Cadillac,Chevy, Mercury, and a Mercedes. I've never experienced customer service like this. From the time I arrived , professional, friendly,and helpful. The facility was very clean.

Great service

I went in to get my vehicle serviced and I received quality and good customer service.

Customer

Friendly employees. Great service- In and out promptly.

Service

My car was vandelized and the only place to repair the mercedez ignition is through a licensed dealer. From the moment I walked in the door the service manager was negative and disrespectful. When picked up my car is was not repaired to it's original condition. They did not so a full check for electrical damage caused by the ignition being started by a screwdriver and the incorrect voltage being sent through my car. They cost me over 1,000.00 in rentals and insurance battles by not correctly fixing the car. I had a diagnostic done by another company, went back and explained that a fuse was not working properly and it's under warrenty the service manager refused to listen and spoke to me in a very combative manor. I took my car to mercedez of owingsmills and they did a diagnostic and fixed the warewnty problem when hunt valley refused to help me. He blamed my cars issue on age and mileage not the vandalism and pretty much called my car a bucket. I do have an older higher milage car but that's not where the issue lied.

Great service department!

Very good service and repairs done right the first time.

Service

Quintessentially professional. Staff was immediately ready for my car. Greeting me professionally and friendly. Provided me a perfect loaner. Work was done timely professionally.

Masoud

Everybody's so professional the price was great that's was my third car within last three months

Overly Satisfied

I truly enjoyed my overall experience with Mercedes-Benz of Hunt Valley ! This was my third time coming to Mercedes-Benz of Hunt Valley and I never regret coming to them ! They are located approximately 14 miles from my home, while I have two other Mercedes-Benz dealerships that are 6-8 miles from my home I would rather go to Mercedes-Benz of Hunt Valley ! They are always professional, friendly and helpful ! The ambiance is nice, they have great snacks, great staff and they always have my loaner car readily available ! Thank you Mercedes-Benz of Hunt Valley !!!

Perfect from the minute you walk in the door!

This is the way a service experience should be! Seriously - you feel like royalty!!

Jim of Bel Air

When our family gets our car service at Mercedes of Hunt Valley we are made to feel like our customer satisfaction is their main priority. The service is first class and the treatment is as well.

repair

I would rate the repairs but it has only been a day so I do not really know yet

Brief

My experience was satisfying because it was brief and resolute. There was little price haggling. It was a pleasure to purchase this vehicle due to the fact that that the salesperson was on point.

Service

Very friendly and accomadating helped by john hawkins who had everything organized , car was ready on time and loaner was a big help. Car is running great now

Mrs. Laurel Smith

Anastasia and Ken went above and beyond !! Great job

Satisfied Customer

I was given an appointment on the day I called the dealership at the time I requested. I was supplied with a loaner to use while my car was serviced. I was able to drop my car off after work and return the following day after work to pick it up. It was extremely convenient. My sales rep was knowledgeable, professional, accommodating, and friendly. I will continue having my car serviced at Mercedes Benz of Hunt Valley and will request to work with the same rep too.

Well Done Tire Repair

Well done. Simple tire repair. Washed car. Waited a little over an hour.

Car in for 30k service

Service advisor very nice. Called twice to make sure I knew car was ready!

Frank Zarnowski

I have no problems. Firm and sercive are very efficient.FZ

Duranti

Very kind to my daughter fixed the problem and made her feel safewe will use againthank you

fast and very fair price

quick service. came in with a almost flat tire. they fond the screw in the tire and patched it. less that $40 and the car wash was huge bonus. unscheduled but fast.

The Lowest Price of All the Benz Dealers

We searched for our New B Class on WWW.Cars.com site and found it at Hunts Valley M B Dealers. We got it for a low price, in fact it was so low that their software was not accepting the price. They somehow worked it out and settled it for almost the same price they quoted and this buying experience was made wonderful by Rickey and Marshall. And our special thanks to Marshall for driving over 150 miles just for us to sign the documents. They even shipped our car for FREE. Highly recommended dealership for professionalism and great deals.

Homemaker

The service advisor was extremely pleasant. The experience was great. Though I was at the dealership longer than I expected, I was glad a thorough job was done on my vehicle. I would definitely use that dealership again and that service advisor in particular although everyone there appeared equally competent and nice.

Fair-not a good experience

I visited the dealership and the sales person was good by I didn't receive a warm reception by management. I was spoken to like I couldn't understand the process and negotiating a price was a nightmare. I looked online line to read the negative reviews and noticeable recent review . It was the same review I later saw on military message board on base. If I read that earlier along with other reviews, I wouldn't have come.

ML350

I bought a new ML and had it serviced after minor accident that involved steering parts being bent and an insurance claim. The service department was great in getting my vehicle back to normal. I have been going to Valley for years and have been very satisfied.

Ruff start but smooth finish

Although the lack of knowledge by the customer services rep costed me more money then I was prepared to pay by not putting a note on the account as I requested before the work was done. I was overall pleased with the work that was performed.

Courteous service

Courteous, timely and efficient service. I would recommend this dealership to others for servicing of your Mercedes vehicles. Representatives are attentive and thoughtful. They ensure your service is complete to your satisfaction.

Excellent service

I have been working with Valley Motors since 2009, and have found them to be an outstanding team. The warm welcome from the sales department continues to be present throughout. The service department is great, I recently started working with Anastasia Kalambihis, as my service advisor. She is very knowledgable, friendly, kind and always takes the extra step to make the best of your service experience. Overall, working with Mercedes Benz of Hunt Valley is not about that one time sale, but about building life time relationships. I strongly recommend this dealership.

Service

Great service. My service advisor Anastasia was great!

Service Review

Anastasia is wonderful, excellent customer service. One of the best people I have ever dealt with.

Best service Department

Great service!! Always!!Valley Motors service department is the best service dept. in Maryland very courteous On time and they know what they are doing.I have been a customer for 18 years and have never had a problem.We buy our cars at Valley Motors primarily because of the service.

MB service

I had several large items serviced recently on my 10-year old low-mileage Mercedes Benz. Kevin Cousins was very helpful by phone and in person. The repairs were made in a timely manner, the loaner car was ready for me immediately, the price held true to the estimate, and the car was ready when promised. The only small problem was that it was surprisingly difficult to find my service files in their computer system, even though I had been there only a few weeks earlier, and the shared printer made it inconvenient for several intake personnel to work simultaneously. But overall it was a very good (though expensive) experience.

Service

My car was vacuumed and cleaned on the outside after service, however I would have liked to have seen the console and upholstery dusted.

What do you mean title title of what

The dealership is great. The service department is excellent. I won't send anybody to Valley motors because they always come back to me and say they got a better price. I won't send anybody to Valley motors because they always come back to me and say they got a better price. They wanted to buy from Valley motors but there was such a difference in price they didn't think it was worth it

Doctor

Amber has been amazing; extremely professional, knowledgeable , and helpful.

Horrible Experience with Sales/General Manager & Pricing

I visited the dealership because my job has health cases in MD and thought this is convenient dealership, and wife read other reviews from dealer rater. I was interested in a GL450. The pricing offered was $82k which is $6,680 more than Mercedes Benz of Annapolis sold the vehicle. I visited the dealership in person and selected a GL450 (white). The General Manager would not negotiate the price, wanted to hold the vehicle title for 1 year, and was rude via telephone. I was told under the Federal Trade Act and other policies that dealers are authorized because of exporting and Mercedes Benz Corporation is in agreement. My concerns was a safe and secure vehicle with room for 6, third row seating and ability for tv monitors to keep children occupied during travel. The experience from sales management and general management was horrible and I strongly do not recommend this dealership. Mercedes Benz of Annapolis customer service and management was excellent and the MSRP price was $75,820 and out the door was $79, 254.57. Hunt Valley pricing exceeding $87k.(see attached sales quotes provided by the dealership). The sales person davenport was kind and provided good information but the management team was horrible. Because of my concerns with management and statements of exporting, etc I sent a letter of inquiry/concern to MD Office of Inspector General. I am not an expert on FTA or other federal policies.

Exceptional, professional and customer centered.

Marshall and the entire staff at MB of HV were exceptional. I have purchased over 50 vehicles over the last 10 years and have never been treated with this degree of professionalism. The customer centered dealership made this an experience that will certainly have me returning for future MB purchases even though I live in NC. The 8 hour drive is certainly worth this. Dr. Almony

Recent ML250 purchase

Very nice people and experience. Would buy here again. Knowledgeable sales people. Feel like I got a good price although the car was a demo. Very sharp SUV.

Wonderful and expeditious service

Frank our salesperson was absolutely great. Very experience and knowledgeable; he was able to answer all of our questions and manage to make our experience really great. The service department are very good and courteous to our problem and was able to resolving it expeditiously.

Excellent

The staff was extremely courteous and efficient. The time to service my vehicle was very quick. I would recommend the customer service to anyone . Very pleasant experience.

Excellent!

We had a fabulous experience dealing Valley Motors. Ricky, Marshall, and Janelle all went out of their way to make the process of owning our first Mercedes so easy. We love our new GLK 350!

Service trip

Chris explained everything to me and was very helpful, I always have a great experience at Valley Motors when I bring my car in for service. Customer service was great I would recommend to anyone.

Customer Service

The customer service and professional asistance received from the Mercedes-Benz of Hunt Valley is the best I had since returning to the states. The atmosphere has a Germany feel. When my car was service in Germany, I knew I was receiving quaility service. Although my car was beyond repair, due to the high mileage. It was good to end things by receiving the quality service given by Mercedes-Benz of Hunt Valley.Thanks Your the Best!!!Helen Anderson

Exceptioinal Care

I recently had my 2013 S Class serviced due to a pesky engine warning light. The Service manager personally took charge of the issue and after three visits corrected the issue. The reason I am writing this review is that the dealership provided me a loaner car and filled my fuel tank completely in recompense for not being able to fix the problem immediately on the first visit. I have never had such excellent treatment in many years of automobile ownership.. Many Kudos to Stuart Dembo! Many Thanks

Defective Certified Pre-Owned Mercedes-Benz

DO NOT PURCHASE ANY VEHICLE from Valley Motors. Run, do not walk away from this dealer. I purchased a Mercedes-Benz 2010 E 350 Certified on 12/4/13 and the dealer did not disclose the full records for this vehicle. They replaced the headrest on 10/25/13 and did not disclose that in any records I received. I have an exploded driver's side headrest and resraint failure in both right and left headrests. The car is unsafe to drive. Another dealer found a foreign intrusion on the wiring harness and it costs $7000 to repair. The other dealer also replaced the headrest on the first attempt. The second visit had them gut the car to find the problem that was there when I purchased the car. Valley Motors told me it was my problem. I asked Valley Motors why did they not disclose the information? They do not answer. When I asked Valley Motors why did they replace the headrest before I purchased the car? They do not answer. I did not do this to the car. They sold it to me like this and will not make it right. I called and left a message for the owner and the GM called me back to tell me not to call the owner.This is a bad business that can not be trusted.

BEST new car buying experience EVER

Well, I'm actually not sure how to start this review to prevent you from thinking this is a fake review written by the dealer themselves.But NO, I'm not a shill.....I'm a real customer who just leased a fully loaded 2015 GLA250 from Mercedes-Benz of Hunt Valley, with the exact quoted price that I got via emails with Dave DeRose, who got me this amazing deal with the unbelievable price on this hot model that's being sold quickly by MSRP with no discount in the tri-state area.I drove all the way down from North Jersey to Hunt Valley, MD to pickup the car and sign the lease contracts. I was actually worry about the quoted aggressive price in Dave's emails may just be a bait, since the price was just 'unrealistic', according to a local MB dealer who quoted me with almost $150 more on the monthly payment for a GLA250 with similar options in their inventory.But to my surprise, there was actually no surprise on the pickup day... Dave prepared everything before my arrival , from Credit Approval by MB Finance Service to the lease contract printed with the 'unrealistic' price we agreed upon emails. So basically I got the all new GLA250 on the 1st week after it's launch in United States, with a price below the invoice.Believe or not, with the deal Dave offered me, I'm actually paying a low monthly payment on this fully loaded 2015 Mercedes Benz GLA250 compact SUV, lower than most people's monthly payment for a loaded RAV4, and of-course it's 0 down ; )I also want to mention the finance manager, Janelle Wiegand.Unlike your typical car dealership finance managers who always try to let you buy those pricey additional protection & warranty plans as much as possible, Jane actually told me -- 'don't bother with these extra add-on plans, since your're just leasing the vehicle so they won't make much sense for you'. As a result I did't pay any extra money on any unnecessary protection plans, apart from a pre-paid maintenance plan that will actually save money on the mandatory services during the lease. Anyway, the 4 hours drive from North Jersey to Hunt Valley totally worth by any means. If I'll need another Mercedes Benz in the future, this dealership will always be my first choice.And Dave, I'm looking forward to working with you again!-Scott

Edna - car purchase experience

Valley Motors provided a most positive car purchasing experience. David DeRose worked with us in obtaining a ML 350. He was responsive to our interests and it was clear that David was knowledgeable and efficient in his role. The entire process could not have been better.

One of the best buying Exp.

My wife and I lease our first Mercedes from Valley motors back in 2011. at that time our sales Rep was Mack. it was one of the best car buying we ever had and I was sad to hear that he is no longer with the company. He was great to deal with. We returned to valley motors for a new lease as our last one was expiring. We met with Nick this time around. I was vey pleased with the way he did business. Nick took the time share with us the new 2015 Ml350., and all the new technology. we leased the 2015 Ml350. we are very happy with the price and the car. I recommend Nick to any one that is looking for a good deal and a good price on a Mercedes.

Great experience

I brought my car in for service and was taken immediately to a service person, Chris, who took my info, and showed me to the waiting area. Shortly thereafter, Chris returned to tell me what was wrong, how much it would cost, and how long it would take to fix. Everything was taken care of in less time than estimated, and Chris added a credit I had forgotten about to my final bill so it cost even less than originally estimated. And the coffee was great!

Service of used Mercedes

Came into center with bothersome noise. Went on a test drive with service manager. Bottom line, car needed a new transmission. They gave us a loaner car and kept us informed what was happening every day. Could not have been more pleased. Thank you.

Courteous and Friendly

My personal experience at Hunt Valley M-B dealership was something unique and I personally felt that the sales person Nick was doing more than his duties called for. Without knowing the exact showroom hours I arrived at the dealership late and it was already closed but Nick was still there wrapping up his paper work and he still welcomed me and showed me the model that I came to look for. After a couple of days I went back to look for Nick and I test drove the CLA250 and also the AUDI A3 and I finally made my decision to take the Red CLA250 in August 2014. I had the equitable deal and trade-in value of my BMW X3 from Mark, but I valued most was the courteous and friendly staff members there. Nick, please keep up the good work. - ClementC 01SEP2014

Great service experience

On July third, the vehicle tire pressure warning light came on, I drove to dealer, the problem was addressed immediately, new tire was installed within one hour. The service was very efficient.

Great Buying Experience

Patient, kind and totally customer focused buying experience. I would buy from Hunt Valley Mercedes if given the opportunity again. We love Teddy Santos! Kudos

Stratigakos 2003 Mercedes SL500

I did not answer "the quality of work".I just got the car back & have not driven it much at all. The cosmetic repairs, excellent.

Great pkace to buy a car

I had a first class experience in purchasing my car from Shady. He is knowledgeable, personable, and was extremely helpful in his suggestions on purchasing my car. He had Chris and Sam help me with smaller issues with the car for which he was not obliged but went out of his way to assist me. It was worth the drive over from the D.C. area to do business with Shady and Valley Motors. I wouldn't hesitate to recommend him to friends for the same excellent experience.

Great service

Would highly recommend the dealership for service. Havealways had the best experience and always am fully takencare of. Anyone is welcome to ask for my recommendation.

good service

Thank you for being flexible and scheduling the appointment quickly. The next day, 1st thing in the morning really helped keep me moving. Good work.

Lori is the best

I always experience friendly, attentive, professional and punctual service at Valley Motor. My service advisor, Lori Ludwig, keeps me well informed of the service process, and makes me feel like I'm the only one on her long list of clients!

purchased used 2012 mercedes benz C250

This is my second purchase from VM and the sales man Frank and his co worker named Shady have helped us on choosing the car and it was a pleasure to work with them.

Service review

I always return to Hunt Valley MB as I trust that the techs are the best in the Baltimore area. Always good service and qualitypeople in the service dept.

Everthing went wrong except your dealership

Mr. Kimmel was helpful and patient with us. Several things went wrong with my car and it had to be towed. My courtesy car was beautiful and clean for use during Easter. I received two phone calls to keep me informed as to the progress of the work. I sustained a flat on the courtesy car and roadside assistance came and changed the tire. When so many things can go wrong in a day your dealership absolutely does it right.

For 20 years I have come to depend on Al Riggio

When I have needed advice on a new car, trading in the old one, equipment in a new car suitable for my needs, Al Riggio is the man at Valley I turn to. He's helped me buy cars for my mother in Florida as well as locally. I trust his judgement implicitly. I've never ben disappointed. I have recommended him to my friends who have questions about future purchases or those with a general problem. He's helped even if a new car is not in the offinhg.

Exceptional Customer Service

I brought my SLK350 in for normal service and had the pleasure of dealing with Lori Ludwig. Lori provided me with accurate information on my service needs, made suggestions ( no pressure) and was friendly. I have dealt with Lori on two occasions and she is a professional. I picked my car up and Lori greeted me and personally checked me out. Nice unexpected touch. In addition, I have to note Chris Murray as well. Chris was my advisor a previous visit this winter. On the visit mentioned above, Chris noted me standing outside and came out to greet me by name- he remembered me! How great is that. Keep up the good work MB Hunt Valley. Reputation is everything in business. BrendaS.

Lori Ludwig & Stuart Dembo - Excellent Service Experience

Stuart Dembo's team consistently provides excellent service. I was greeted at my car by Lori Ludwig who had my file and reviewed with me the services my car was scheduled for. She was friendly, professional and thorough. Stuart and Lori had a loaner car ready to go and I was out the door with no wait time.Both Lori and Stuart called me during the day with additional information on what the service technicians had observed and recommendations on how to proceed.I was greeted at the door upon my return and my car was washed and ready to go.Great experience - the service at this location is the main reason why I purchased my second Mercedes - they are the best!

I got what I ordered and more!

Was replacing an MB S550 coming off lease with a new S550. Valley guided me through the process of figuring out what I wanted and could afford, then ordered it, and when it came in before my lease was up, helped me transition to the new car and lease seamlessly and without any fuss, and most importantly, without more money from me. Cant wait to order another ne in 36 months or less! Thanks Nick, you did a very professional job, with the upfront order process and then briefing my with the updates to the new car. All in all, a stress free and worry free process.

good job

Very good repairs. but took too long to finish,. needs to glo quicker. i was without my car and with a rental for 15 days. very inconvenient.

Great service

Great sales staff and service staff. Every aspect of my experience with this dealership has been excellent.

Brought car in for 40,000 mile service and check some...

Brought car in for 40,000 mile service and check some road noise. Found alignment problem caused by road hazard which caused extensive damage to undercarriage. Diligent investigation and professional skill fixed problem beautifully. All the time I was keprt informed by Lori and was completely confident in the expertise and ability of the whole team. Lori was professional friendly and very thorough. Thank You

I recently purchased a Mercedes and brought my service...

I recently purchased a Mercedes and brought my service needs to Hunt Valley as my wife has been extremely satisfied with her past five cars. The entire staff were friendly and professional while the quality of the service was speedy and precise. Cleaning the car at the end of the service was a nice touch too.

The experience as always was smooth and seamless. I did...

The experience as always was smooth and seamless. I did not have to wait for anything. Nick listened to my issues and patiently explained what was to be done as well as the results of the service.

Service dept relentless in finding And solving pro

Service Representative , Michael Kimmel did a great job of keeping me briefed on progress. Took some time to find the ultimate cause of the problem! Mechanic was relentless! While expensive, I love my SUV Diesel, 90,000 plus Miles, and delighted to have it back ! Great work !

Excellent service! I was ina rush and service accomodated...

Excellent service! I was ina rush and service accomodated my right schedule. Took my car back right away...in and out with a oil change in 35 minutes.

Tenacious in locating problem

Had an annoying vibration coming from the dashboard. Service department worked, in all, five days to finally locate and correct source. They refused to give up and finally located the problem in the engine compartment with the sound being transferred to the passenger compartment through a support attached to the firewall. They will go to all lengths to make the customer happy.

The service was done in a timely matter.Kim was very...

The service was done in a timely matter.Kim was very friendly and knowledgeable. I dropped my car off at 8:30 and it was done by noon.

Lori Ludwig was extremely helpful and friendly. I...

Lori Ludwig was extremely helpful and friendly.I orinigally came in to get extra coolant and she then arranged a the cars B service in a timely manner.Lori was efficient and very accommodating as I requested the service be completed asap - due a storm coming in the following dayI wa given a 4matic loaner and the car was completed within the day.Much appreciated.

Exceeded expectations

I recently moved from California and have had my MB serviced at a number or different dealerships over the years and MB of Hunt Valley ranks as one of the best. The first person I talked with was the young gentleman that checked me in for service and he couldn't have been more helpful. I'm on the road a lot but plan to schedule my service around my trips to Hunt Valley, MD so that I know my MB will be well taken care of. It has 172k miles and runs great thanks to dedicated MB service centers like this.

Overall

Dealing with Hunt Valley Motors is such a pleasure. All staff members are friendly and supportive. The service is impeccable. Rogelio, in particular, is always extremely helpful and a pleasure to deal with. He always makes my experience a positive one. He is a true asset to your company

The car was very clean. Don gave me an overall tutorial...

The car was very clean. Don gave me an overall tutorial how to use the functions in my new car.. I was very satisfied.. Excellent service!!! Every one was helpful.. Thanks!!!

Outstanding Buying Experience

I had my best car buying experience ever at Mercedes-Benz of Hunt Valley. I requested that the purchase of my GL 450 go as quickly as possible given that it was Christmas Eve, and everyone at the dealership delivered. I completed my purchase quickly and couldn't be happier with the experience and the car. I would definitely come back for future purchases and for service. My salesman, Kyle Dembo, was outstanding.

Great salesperson who was honest and very helpful. Went...

Great salesperson who was honest and very helpful. Went out of his way and helped us get the best possible price and the correct set of options. The actual sale was smooth, nothing unexpected. The process was very efficient. Mr. Dembo spent more than enough time with us to explain and instruct us on all the features.

Lori is great, very knowledgable about the cars - always...

Lori is great, very knowledgable about the cars - always enjoy talking to her because she is passionate about Mercedes, just like her customers. Like my parents, I bought my Mercedes from hunt valley and plan on buying another Mercedes this year from them (my fourth Mercedes) The most recent visit 12/21 did upset me in one regard, I am 26 years old and was sitting in the CLS63 AMG in the show room, checking out the new younger baby Benz for the first time, when I was told that the "base" model was outside and that I was in something called an AMG! I felt like I needed to defend myself by reminding the sales agent that I was the proud owner of multiple Mercedes one of which is a C55 AMG and that my dad owned an SL65 from Benson Mercedes in New Orleans - the CLA is designed for people my age, how rude (of course I did not say this, instead I said, "yes I am aware"). I play with new Mercedes all time, first time that's happened to me.

Excellent

Prompt, thorough and pleasant xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

A Wonderful Place to have your car serviced

I have been coming to Towson Valley for many years and I would not dream of taking my car anywhere else. The employee are always helpful and friendly.

I always receive excellent service at Valley Motors. My...

I always receive excellent service at Valley Motors. My car is always taken care of promptly and the waiting area is very comfortable and clean.

The sales went very smooth, but it was a little slower...

The sales went very smooth, but it was a little slower then I expected. It would be nice to have the paperwork done faster then that.

This service involved a hydraulics part with a history...

This service involved a hydraulics part with a history that resulted in an extension of the warranty to 10 years. My first visit on a Friday afternoon was disappointing, not because it was too late to get service, but because the service writer jumped to the conclusion (before looking) that the message code I referenced probably involved the brake pads and sensor. When I said the pads and sensors were new, he asked where they had been installed and became critical that I went elsewhere, saying they had likely been installed improperly. Only then did he go to my car in the service lane and determine that I was correct. The message related to the hydraulics. I returned Monday morning, and the warranty replacement was promptly performed without incident. I'm not a regular service customer, because my E Class is a 2005, and I often rely upon a local service that I have come to know and prefer for routine maintenance. Of course, this saves money as well which is also important to me. Unfortunately, it has become very clear that my infrequent visits to your facility, and my reliance on another servicer, is resented by your service writers. This is unfortunate and tends to discourage me from using your facility, or recommending it to others.

Everyone was very accommodating. It was very busy when I...

Everyone was very accommodating. It was very busy when I arrived to drop off my car but I was treated very courteously and checked in with a minimal wait. I used the courtesy van for the first time and it was very convenient and kept me from waiting when I could be home doing things. I was kept informed of the progress on the car during the day and was promptly picked up upon it's completion.

E except I think the car wash service could be...

E except I think the car wash service could be betterverything was handled well and in a timely fashion. I am happy with the service

Prompt, knowledable, friendly and overall great service...

Prompt, knowledable, friendly and overall great service provided is deserving of this rating. I would expect nothing less from a reputable Mercedes dealership, especially one located in Hunt Valley. Lori represents your dealership well.

EXCELLENT SERVICE IN A SHORT TIME

it was time for my 2 year checkup according to my dash reminders, even though I only had 8,000 miles on the car. Lori was extremely helpful, and said she would need the car for about 1 1/2 to 2 hours while I waited. I had brought some reading material, thoroughly enjoyed a free cup of of hot cocoa and a free snack while I waited, and, 1 1/2 hour later, Lori gave me the keys and said i was all ready to go. All of the oil change, filters and other such items had been completed. When I retrieved the car, I could hardly believe my eyes. The car had been washed, all of the windows inside and outside were immaculate, the inside had been thoroughly vacuumed, etc. It was like a new car with only the 8,000 miles that I had traveled since I took delivery 2 years earlier. I was amazed at the excellent job in such a short time. Keep up the good work.

The best place to have your car serviced

Great service, they go out of their way yo help you. They completed my service ahead of time. I am so pleased with Towson Valley Motors.

CUSTOMER

EXCELLANT EXPERIENCE. WOULD USE THIS DEARSHIP AGAIN

I was actually interested in an Audi, BMW, Mercedes or...

I was actually interested in an Audi, BMW, Mercedes or Subaru and you literally had 3 of them right there. Was able to test drive and realized I needed the larger car (as apposed to A4 or C300) and the Legacy was nice. But then Mark was able to give me a great price on the E350.

I can back to have the same service that I have...

I can back to have the same service that I have requested 4 month go now I donot have the money to get if fix

From the first phone call scheduling the service, to the...

From the first phone call scheduling the service, to the time it was ready for pickup, every step was handled in a professional and friendly fashion (even the reminder call I received the night before I brought my car in. I would recommend the dealership.

All of my experiences have been positive, Rogelio is very...

All of my experiences have been positive, Rogelio is very friendly and efficient. Work was done satisfactorily. I will continue to use Valley Motors for my service needs.

bjbavar

I was very pleased with the people at Towson Valley, My salesman, Al Ruggerio, was excellent. We have dealt with him for years. They had a young associate, Kyle, who is learning the business, teach me the computerize dash board.

Thank you so much for replacing my tire and getting me...

Thank you so much for replacing my tire and getting me back on the road so quickly. Mr Rogelio D'Almeida's professionalism and kindness made my bad day end good.

My experience working with Mr. Truong was exceptional. He...

My experience working with Mr. Truong was exceptional. He and the staff at Valley Motors/M-B of Hunt Valley are professional, polite and know their business cold. In addition, I found their approach to selling cars highly refreshing. They are not salesman, as much as they are consultants and advisors. I never felt pressure to do anything, while I would add that Mercedes-Benz's essentially sell themselves.

Leased a 2012 C-Class. Worked the deal over the phone,...

Leased a 2012 C-Class. Worked the deal over the phone, they offered a competetive deal. My salesman Quan came over to pick me up, the paper work was done in 20mins and I was brought to the car to drive away. Quan gave me a complete run down of the car, very upfront with all the things I need to know about as far as the lease is concerned. These guys are really good and efficient

Buying a new car has always been a long drawn out ordeal....

Buying a new car has always been a long drawn out ordeal. Not this time. From the minute I walked into the dealership I was greeted and assisted almost immediately. I knew what type of vehicle I was looking for and although there were none available at the dealership, Mack took the time to locate the exact one I wanted and arranged to have it brought to Valley. I did not have to play the normal back and forth negotiating games on pricing. It was the easiest car buying experience I ever had. I would recommend this dealer to anyone looking to buy a Mercedes-Benz.

My husband and I went into this dealership in search of...

My husband and I went into this dealership in search of an R-Class and we wanted to trade in our Honda. Iris, our salesperson, was friendly initially, however, we were very insulted by the way in which she and her manager treated us when we advised we wanted to trade in our van. We were told to go to Car Max to sell our van and then come back since the price they wanted to offer us was lower that what we knew our van was worth. We were also told by she and her manager, that NO OTHER dealership would give us more than what the Hunt Valley Dealership was offering. They were absolutely incorrect. Not only did we secure our deal with another dealership IN the area, but they gave us exactly what we asked for our trade in addition to a better price for our R-Class (with all the bells and whistles).We would definitely NOT recommend this dealership to anyone. While Iris was nice initially, by the end of our meeting, her tone and demeanor came across as very offensive and insulting....and HER manager....all we can say is...his attitude was "Take it or leave it!"So we left it and they lost a several thousand dollar deal. It is shocking that in this day and time....ANY dealership (including Mercedes Benz) can afford to do that.Just because we were in the market for a Mercedes Benz does not mean that we are not concerned about cost and getting the most for our dollar.Thank you,The Lawrence family

On our first visit to the dealership we were ignored. ...

On our first visit to the dealership we were ignored. When I came back I did so after requesting a test drive on line. Received an email from Mack Naslah telling me to stop in for a test drive. I was an email that was generated without ever looking at my request. I drove to the dealership. Mack Naslah had never looked at what I was shopping for and started from scratch. My efforts to give detailed information on line was pointless. Mack Naslah suggested I go to Carmax to get an offer for my trade in. I was not offered a test drive. I called and spoke to the GM of the dealership. Was assured another salesman would assist me. She called and left a message. I called back several times and never heard from her again.I purchased a new 2012 SLK from another dealership who was delightful to deal with.I will not take my car to Valley Motors for anything.. I will travel further to a dealership that treats everyone like a vallued customer.

Let me start by saying my Mercedes rep Harry Levy is why...

Let me start by saying my Mercedes rep Harry Levy is why I bring my vehicle to Valley Motors. He goes beyond my expectations every time & shows his genuine care in my vehicle. On my last visit he told me I could come later in the morning & wait while he replaced some bulbs that were out. That really helped me since I was on many time constraints. George M

They are always helpful and friendly and good service...

They are always helpful and friendly and good service level. Try hard to please and keep customers informed. Good overall experience and quality of customer service.

I had the 52 K service perfomed on my car. Amber...

I had the 52 K service perfomed on my car. Amber Thompson, the Service Advisor was very professional, knowledgeable, and helpful about the service. Amber has been the advisor for previous service work I've had done and has all been very helpful. She's a credit to Valley Motors!Thanks.rick fahlteich

Visited for service - because of Amber Thompson my...

Visited for service - because of Amber Thompson my experience was as "good as it gets" - Amber was friendly, thorough + kept in touch with me....Thanks, Steve

The main connection I have with Hunt Valley Mercedez at...

The main connection I have with Hunt Valley Mercedez at this point is Amber Thompson.She is the main reason I go there because she always takes care of me in an efficient and courteous manner and is a pleasure to deal with

I have been coming here for years. Best Service...

I have been coming here for years. Best Service department I have ever dealt with. Stuart Dembo is the best Manager I have worked with and always a pleasure to deal with

I have been using MercedezBenz of Hunt Valley for many...

I have been using MercedezBenz of Hunt Valley for many years, and have always received friendly and professional service. Amber is on the top of her game, always going the extra mile to ensure that we are happy with our service. She is thorough and always follows through with what she promises. The new waiting area is so comfortable that we now many times wait for our cars to be serviced rather than taking a rental car. Keep up the good work!

I have had the pleasure of doing business with Mercedes...

I have had the pleasure of doing business with Mercedes Benz of Hunt Valley for quite some time. There is absolutely no other dealer that I would consider buying a car from or having my car services by - and the reason - Harry Levy! Dealing with Harry is exactly like dealing with a member of my family. I trust Harry for all of my car buying and service needs. When I have purchased my cars Harry has made sure that the sales person that I have knows me and treats me like royalty - seriously!!!! You can purchase a Mercedes at many dealers on the east coast but I wouldn't even consider it - this is my dealership for life!

Amber Thompson is a great employee with true concerns for...

Amber Thompson is a great employee with true concerns for the customer. She has been my service advisor for my c230 for about 3 years now and is always friendly and eager to lend a helping hand. Overall the dealership itself is by the far best that I have ever dealt with and does a great job with customer service and satisfaction.

I have been visiting this particular MB location for a...

I have been visiting this particular MB location for a few years now for routine and other services. I have been fortunate enough to have worked with Ms. Thompson on many occasions. I am admittedly a worry-wort, but Amber reaasured me and made my service experience as pleasant as possible. Unfortunately,I cannot say that all of my experiences there have been great, but it helps when someone atleast shows some concern about your situation. If you visit Valley Motors for MB service, ask for Amber. I felt better about my car's situation just because of her!

I have never had such personalized service. I have shown...

I have never had such personalized service. I have shown up with a concern about a door not closing or squeaky brakes or bluetooth connectivity problems and Amber has ALWAYS been there with a smile and either her own knowledge or a mechanic to actually fix the problem right there where I parked my car! She is to be congratulated for the wonderful face she puts on the valley motors name.

i HAVE BEEN A CUSTOMER WITH THIS DEALERSHIP FOR ALMOST 9...

i HAVE BEEN A CUSTOMER WITH THIS DEALERSHIP FOR ALMOST 9 YEARS AND PURCHASED 3 CARS FROM THEM. EVERY SINGLE TIME I NEEDED SERVICE OR ANY CAR RELATED ISSUES THEY WELCOME ME LIKE A VIP IN EXTREMELY FRIENDLY MANNER, QUALITY CARE AND SERVICE, COURTESY AND GENEROSITY DURING THE WHOLE PROCESS FROM INITIAL PHONE CALL TO THE CAR PICK UP.WITH GREAT THANKS TO THE SERVICE DEPARTMENT SPECIFICALLY MS. AMBER THOMPSON FOR HER ALWAYS FRIENDLY, VERY EFFICIENT, AND PROFESSIONAL APPROACH AND CONDUCT ALSO MISS HEATHER CONNELLY FOR HER WELCOMING FRIENDY RECEPTION.THE HELP AND SERVICE I RECEIVE FROM THE VALLEY MOTORS MERCEDES DEALERSHIP AND ITS DEDICATED PROFESSIONAL STAFF IS SOMETHING I HAVE NEVER EXPERIENCED ANYWHERE ELSE AT ANYTIME.AGAIN WITH SPECIAL THANKS TO MISS THOMPSON FOR ALL HER GENUINE HELP AND PROFESSIONALISMk TABASSI

Recently I purchased a 2004 Mercedes Benz S 600 from a...

Recently I purchased a 2004 Mercedes Benz S 600 from a doctor in Delaware. The car is a tremendous vehicle with equal parts of power, prestige, style and comfort. However, it is not a cheap date when it comes time to service the car. Because of that, I purchased a 100K bumper to bumper extended warranty. Otherwise, the repairs would be overwhelming. I have also been fortunate to find a smart and savvy service group at Valley Motors to take care of my car on a regular or special needs basis. They help me resolve warranty issues, provide me with a rental car and always treat me with respect. Truthfully, If I did not have these guys in my corner, I would not feel so comfortable driving such an exotic automobile. Thanks, Andy Man

I very much like the service here.I have been a coustmer...

I very much like the service here.I have been a coustmer at this dealership for a manny of years.The reseption here is very friendly. Thankyou.

I had a 2006 C230 and moved here from the west coast and...

I had a 2006 C230 and moved here from the west coast and had gone to Valley Motors for service work on several visits. I have found there service department to be honest and to perform quality work at a reasonable price. I just last month traded in my 06 at Valley Motors on a new C350 and found the Sales Department to be just as easy to work with. I would recommend Valley Motors to any and everyone

Great sales experience and a better service experience. ...

Great sales experience and a better service experience. Ron is a great guy with about 20 years of service at Valley. He is knowledgeable, straight forward, and genuinely a fine man. Cliff, Jen, and Wally in service are the best. They try very hard to accommodate every request and they deliver on what they promise.

Reason for visit was service and abnormal noise during...

Reason for visit was service and abnormal noise during acceleration. Picked up car and still making noise during acceleration. Service manager rode with me and suggested car was making noise since it was a 2005. Requested the car be re-inspected, service representative informs me someone over filled the oil. Explained it was service at their facility at a cost of over $1400 why would I add oil, confused look on the mechanics face. Service person explained I had an oil leak, which was repaired additional $700 and car still making abnormal noise during acceleration. Same day went to Mercedes-Benz of Baltimore, Catonsville (Mr. Ben Perricone)for second opinion, informed them car was making abnormal noise during acceleration, did not mention the fiasco at Hunt Valley Mercedes. Within 30 min they informed me the engine mounts are worn. Drove back to Hunt Valley with new information and was told by the service manager mounts are not broken and there is nothing to fix. Spoke with Mercedes-Benz of Baltimore and they requested I bring the car back to them and they completed work with no charge (over $1000) and problem is fixed. DO NOT TAKE YOUR CAR TO THIS ESTABLISHMENT, THEY ARE CLUELESS AND CROOKS.

This is the worst experience I have ever had with in my...

This is the worst experience I have ever had with in my life. i had a vehicle with a bad computer and since new computer was so expensive we asked if used computer would work. valley motor told me it would work so I purchased a used computer from on line and took it there to get it reprogramed. when I took my vehicle to get it reprogramed they said it couldn't be done and they still charger me. we tried to find out the person who told us that false information, amber said they were fired and we couldn't find that person and still payed over hundered dollars and car is still not fix. had to take it to phoenix motor to get it fix.

This is the worst experience I have ever had with any...

This is the worst experience I have ever had with any customer service facility. The service advisor Catrina Shipley was very rude did not bother to even call me and let me know what was going on with my vehicle. She had a very aggresive tone when i had asked questions about my vehicle. They clearly do not like dealing with customers.I picked up my ML and took it to R&H in owingls mills the treatment fro their service department was 100% better. I live less than 10 minutes from Valley Motors but i take my Car to R&H for service. I will only go to Valley Motors if their is a factory recall that i do not have to pay for.AS A PAYING CUSTOMER I STRONGLY URGE THAT YOU TAKE YOUR MERCEDES TO ANY OTHER DEALERSHIP BESIDES VALLEY MOTORS.

This is the second time I have had service at Valley for...

This is the second time I have had service at Valley for Mercedes E300. The first time I asked them to rotate the tires with the service and they "forgot".This time I left the car for its 13000 mile review. I was called and called them back a few hours later and they told me it was ready for pickup. They changed oil ckecked things over, and rotated tires. $260. After I got home, they called me again. The second service guy told me list of things that should be replaced and asked me if I wanted to have them done. DUH! I told the car was already in my garage! He gave a lame excuse and did not know why someone else told me it was ready. (The recommended parts- because of time, not mileage - over thousand in parts and labor. $600 fuel filter, $500 spark plugs, $400 valve cover oil leak, $300 brake fluid replacement, etc. The vehicle only has 24,000 miles on it.)

Overall, very arrogant and driven by how uch bolld $$$$...

Overall, very arrogant and driven by how uch bolld $$$$ they get from you; can careless whether you will come back or not. Bought three Mercedes cars from them (two ML 500 and one ML 320)over a four year period. I broke down one time and when asked to tow me to their shop and get a loaner they said they can't do it because it will be after 7:00 pm when I get to their shop and they will be closed. Was stranded until R&h ACCEPTED ME AND HAD A CAR LOANER READY FOR ME. R&H SERVICED MY CAR TO MY SATISFACTION AND WERE VERY PLEASANT. Since then, I have taken my business to Herb Gordon in Silver Spring and I am very happy with Herb Gordon. I have bought one 2007 GL 450 and one 2010 C63 AMG at Herb Gordon. I don't knwo what part of "Customer Service" Valley Motors doesn't get!!

Overall favorable experience. The service staff is...

Overall favorable experience. The service staff is friendly and tries to do right. Isuues exsist such as a longer than expected time to diagnosis a problem and in one case, a failed transmission and controller , it took 4 trips to solve the problem. I have been a customer for 20 years and I would go back, although the pricing on new cars is strict.

One of the most arrogant Mercedes dealers I've ever...

One of the most arrogant Mercedes dealers I've ever encountered. Their attitude is that "The customer is always wrong". Repairs are often not completed correctly the first time, often vehicles are kept overnight, because the service department is too busy to complete them in one day. Skill level of most technicians is sub-standard. Not the best.