Mercedes-Benz of Houston North

Mercedes of North Houston

I have never had more than a pleasant experience than what I had at Mercedes of North Houston. The place is a very nice and eviting dealership. My salesperson Joshua Trenary was superb in the work he did for me. I love the fact that I got approved before I visited the dealership and that everything was already prepared for me. This was by far the best car buying experience I've ever had. I will always recommend people in the market for a new Mercedes to Mercedes of North Houston.

Dr Paten

Jason did an excellent job as usual. The team in the service department is true professional

Detailed work was unsatisfactory

My car wasn't detailed when I picked it up after purchasing my new used Black E-Class Mercedes. This is my second car from Mercedes Benz North. Whenever I would bring my C Class MB in for service they made my car look like a new car. I am so disappointed with the way my car was given to me after purchased.

Service

None.. I should be able to submit my this survey with or without a comment!

The best of the best

I am 66 years old and have bought many cars in my time. I use to just hate car dealers salesman and especially sales managers. From the moment I inquired about a 300 E Series to the time I drove it off the lot this was the professional group of people I have ever had the privilege of working with. The sales team at Houston North is absolutely the best. My salesman J Frazer I would recommend to anyone interested in buying the best auto on the market. I drove 360 miles to make this perches.

Mr.andy

Very professional - good info on work to be performed.

Mercedes Benz North -- dealership &service

Everything about this dealership has been an extremely pleasant experience. Our Service Advisor, CHRIS MONTOYA, has gone "above & beyond" in making the Service Department an outstanding feature of the dealership. Our CLS550 is now 8 yrs old and preforms like new. We are both 78 yrs old and feel 40 when we drive this automobile. Thanks Mercedes North and Chris Montoya!!!. Service Dept. deserves "10 Stars".

service

Great service. The employees were friendly and courteous the entire visit. The facility was clean. The snacks were great. We were offered a loaner car

Awesome.....

Best Mercedes dealership to do business with in Texas from the top manager down to the Consierge .Everybody including my salesman , Dutch, was awesome and great to do business with. Very impressed indeed!

Straight forward and friendly sales and service.

Very pleasant experience and good advice without pressure. Definitely found a new MB dealer to work with!

Ms. Richardson

My service advisor for Recedes was wonderful.\, he explained everything and return my car in less than 24 hours.

Mercedes benz north

Yaya at Mercedes Benz North was fantastic to work with. He was very knwlogable, kind and considered. We love our new slk 350

Saul Sellinger

Superior service, it's the only place I'll bring my car to get serviced

Customer

This was one of the best experiences I have had with this Customer Service department. The visit before this had almost cause me to drive to the southwest dealer but I thought I would give it another chance and was very glad I did. Carlos was very professional, understanding and clear on what I needed for my vehicle.

Mr. K Sun

Friendly dealership and staff. They were very attentive.

Land Range Rover at Mercedes Dealership

Amazing facility at Mercedes Benz North...Great dealership, excellent sales person and finance staff. Because I purchased a non-Mercedes, non-CPO vehicle, there were some gaps in the process and what I received. Joshua has great customer service skills and the Finance person, made the extra time spend, well worth my while. I would suggest to an interested buyer to use this organization for CPO or NEW vehicle purchases. I would recommend them to a friend or family member.

Mercedes Benz of Houston North

My salesman was superb. He quickly discovered what I was looking for and found a car with all those requirements and so much more. He was friendly, professional, intelligent, thoughtful and easy to communicate with. He put me at ease when he trained me on the functions of the car and during the test drive. He responded clearly to every question. His knowledge base was very impressive. He represented the dealership brilliantly. The dealership itself is beautiful and super clean and the other employees are very professional.

Buying new Mercedes

Excellent service exceeded my expectations. The sales associate Joshua is excellent

Best dealer experience ever

We just recently purchased a used vehicle from Mercedes Benz North and this was by far our best experience at buying a car from a dealership. Our sales guy Travis was very helpful and not pushy in any way. The car was exceptionally clean when we drove it and also after the purchase.

Oil change

Worse service ever never going to go back with them

Terrible experience to buy a new car

Terrible experience to buy a new car. The staff is trying to help and doing the job. The manager does not respect the clients. I would not recommend anybody waiting time there.

Service

Friendly seamless and efficient. Car was serviced for service A and completed on time.

Tires

Great and friendly service . I would come back to this dealer for car service

Service

Gaby is ALWAYS top notch service. No issues. Alex the shuttle driver, always professional and on time.

CPO Mercedes

Very accommodating with the buying process. Helpful staff.

fleeks

Excellent ,excellent, excellent, excellent, excellent. Excellent.

Love it.

We stopped only to look. We left with a MB. The experience was great. I took it in for service and that was also great. the loaner car was ready and they had my car ready before it was supposed to be. From the GM to the wash rack guys, everyone is friendly.

Mercedes sale

My sales agent and the finance people are super Great! I love the service!

Holcomb E-350 repair

I appreciated the service received at Mercedes Benz north. Donald was great. Thank you.

Unsure

Think we should have gone to another dealership..salesman ace as if he was preoccupied..was it because we wanted to purchase a CPO? Didn't go over anything on the car..we had to ask questions...no extra key, no wheel lock, no manual..we had to go online to learn things about our purchase..when we called to inquire about extra key, we were told ,"yeah we couldn't find the other key." If we hadn't inquires we would not have been told about a second key..we could continue but what good would it do..

Mercedes Benz Houston North

We purchased a 2017 SUV and were very satisfied with the attention to detail and customer service. Thank you! We are enjoying the quality of the vehicle and will look to MB NH for future purchases.

Used car purchase

I just purchased a used Mercedes and my dealings with Joshua Trenary couldn't have been better. I highly recommend him.

Purchase of two Mercedes

It was an excellent experience working with Jim and Gordon. They were very helpful and accommodating throughout the entire process. It was a very warm and vibrant feeling throughout the purchase and even after. They both ensured everything was as it was supposed to be after we left the lot and checked on my wife and I. I would recommend this place to anyone looking to purchase a new or used Mercedes.

Mercedes Benz

Joshua Trenary and his team made my first car purchase a great experience.

Fabulous

Kept me updated on progress of my vehicle and held a loaner form in the event I needed to leave.

Facilities

Good service facility. People are friendly. Lot's of goodies and entertaining stuffa!

Mercedes Car Service

Went on line to make service apt - easy. Showed up at selected time - ever body was very friendly and folks were there to help. Requested my normal service, repair my seat that would not adjust and to complete the inspection. Folks at the desk were helpful. Loaner car was great. Individual that showed me the loaner car was great. Picked up the car the next day and noticed on my way home that the inspection was not done. A copy of the insurance card was on my dashboard but no inspection. Could not come back as I was already on my way home to Houston from The Woodlands and the traffic going the other way was bumper to bumper. I called the service rep and he asked me to come in the next day at no cost. It is 42 miles from my home so I was not going to go out of my way to receive the no charge. I went to an inspection vendor in Houston. When I picked up my car on the day - the service rep did not go through what was completed - maybe we would have caught it before I went on my way. The service rep did return my call and offered me a card to pay for my need to go to another vendor to get the inspection done, which is good customer service.

Great experience

Great environment. Sales team was great and very helpful.

Excellent Service as Always!

We have never had an issue or concern. Always provided with exceptional service!

Great customer service.

Great customer service. Car was serviced in a timely matter.

Good selection and service

Good experience , fast service and attentive. Xoxo

Buying the mercedes benz c300

Perfect five stars Awesome service and highly recommended!

2017 E300 from Mercedes north houston

Good experience. Process was relatively quick and sales person was very informed and accomodating

Beware - Biocides in automobiles...

Here is my story about purchasing my car not even 2 years ago. I would like to share my experience. Thank you,Debbie Below is the brief version:Beware of Mercedes of North Houston - Biocides in their automobiles!!!These are highlights of what has happened at Mercedes of North Houston, and Mercedes Corporate. This is how we were treated after my family has purchased over five cars from Mercedes in the last several years.2014 Mercedes GL 450 purchased almost two years ago for $80,000.00.Since then, ongoing problems with the car include warped rotors, broken strut and shock, air conditioning not working properly, leak in the engine coolant system, and a leak in the engine itself which took six weeks to fix.Largest problem - Odor being emitted from the car that cannot be fixed. One of service managers, Jason informed me that he traveled to Germany to discuss the problems with the odor in these automobiles. They had two ways to potentially try and reduce the odor, but could not eliminate it. I was told by service management that a Biocide was injected into the air conditioning system to try and reduce engine mold. When the Biocide cures, this odor is emitted (This could take up to a year). ***Note: Biocides can cause asthma and breathing difficulties!!!An excerpt from EPA:Also, the U.S. Environmental Protection Agency (EPA) does not approve biocides for mould remediation applications and cautions against using disinfectants and sanitizers in ventilation systems.About 6-8 months after I purchased the car, I began having breathing difficulties. I saw several physicians including internists, hematologists, oncologists, pulmonologists, etc. I even went to Mayo Clinic (one of the top hospitals in the country). I spent about a year dragging around an Oxygen tank, yet none of the doctors could attribute my breathing difficulty to anything related to my body. Nobody could explain why my Oxygen had dropped to 85%.Mercedes called us in for a meeting. My husband and I went and met with Pete (sales manager) at Mercedes of North Houston. Not five minutes after we sat down to discuss the situation, he told us that he has 20 sales people on the floor, and doesnt have time to sit and discuss this with us.After relaying all the information to Mercedes, and Mercedes Corporate, they told us they would be willing to give us $40,000 as a trade for my automobile, and $9,500 toward the purchase of a new car ($3,000 from corporate, and $6,500 from Mercedes of North Houston). How insulting considering I spent $80,000 on the car, and a tremendous amount of money on medical bills this past year and a half.These are highlights of what has happened at Mercedes of North Houston, and Mercedes Corporate. This is how we are treated after my family has purchased over five cars from Mercedes in the last several years.Thank you,Debbie Beaty Sent from my iPad

Mercedes Benz North Houston

The facility provides a very pleasant atmosphere. All the staff we had transactions with were polite and helpful.

mercedes benz/auto nation

outstanding service provided by sales, gm and finance

Service Experience

Great service very nice and friendly place, they are professional and answered all my questions and a very detailed service sheet of my vehicle about now later things that need to be a dressed thank you.

Mercedes Benz North Houston

I wanted to take a moment to recognize a manager at Mercedes Benz of North Houston. His name is Frank Reed, and he is absolutely amazing. His ability to connect with his customers is top notch. He is genuine and takes his time with you. This is something I haven't noticed in the car buying world. When I first met him, I was upset with another sales guy. He called me up after I left, got me back into the dealership, and took time with me. He never made me feel like he was trying to get a sell. He asked the right questions, and he helped me find something that met MY needs and MY price. I've now bought 4 cars from him, and I have had 2 friends buy vehicles from him as well. I've never been to anyone else since buying from him the 1st time. He goes above and beyond with customer service and I highly recommend you go and check him out for yourself! He won't disappoint!

OUTSTANDING Customer Service

Christine Ramirez (Mercedes-Benz of Houston North) provided an exceptional buying experience. My Mercedes had a recall and was no longer safe to drive. Her concern for my safety and budget was extraordinary. Christine?s patience, understanding, and determination to please the customer was well received. She not only met my expectations but she exceeded them. If you are looking to lease/purchase a vehicle and would like to work with people with integrity?call Christine Ramirez. You will not be sorry...Thank you Christine and Mercedes-Benz of Houston North Leadership Team.

GLE43 Coupe

Love Gordon- he went over and above to find the right fit and pricing for me and that is why I am a repeat Client! Thank You

My service experience

My car was fixed quickly. I was given a loaner to do errands. Jason was great. Tried other dealerships but came back home. will never leave again.

Mercedes Benz North

Salesman Marco was very good. He was knowledgeable and accommodating.

Service A

Service A was quick and service advisor kept me informed of progress while I waited. Many amenities while waiting. Check out was fast.

Mercedes Benz experience

Gordon Barnes at Mercedes Benz north is amazing! He did a great job helping me get into my new Mercedes. He is very kind and very knowledgeable about their product, and I can't thank him enough. If you buy a Mercedes from him you won't be disappointed

Happy 2017 SLC Owner

I decided to order a 2017 Mercedes opposed to buying a car off the lot. That was the best decision I made because it is truly my car. However I was not too sure about the sales person experience until I was placed with Vernon Gatlin. Vernon made the entire process a wonderful experience. He is hands on and a great communicator. If you are looking to buy a Mercedes Benz, please check-in with Vernon at Mercedes Benz North...you wont regret it!

Mercedes repair E-350

Excellent service and follow upMr. Lerry very professional and on timeKeep up the good work ???

Great, Prompt and Consistent Service

Needed damaged tire replaced before leaving on trip. Made service available with accurate estimate of time required. Service was great, prompt and staff very friendly.

Mercedes Houston North

The Service and Service Personnel were both excellent. Very easy appointment process and timely responses. The cost for services rendered was too pricy.

Marko at Mercedes Benz Houston North

Marko made my buying experience very comfortable and was available to answer all my questions and doubts. A+ all the dealership! Thank you!

Great service as always

The service and the people at Mercedes North are always superb!

Purchasing my first Mercedes Benz

The first "good" experience when buying a car (6 in total). Very professional and cordial appointment. Did not have to negotiate much for a fair price. Facility is excellent!

ML350

All staff members that we worked with were courteous, knowledgeable and answered all of our questions patiently. The whole process of car buying was a pleasure!

United CSR

Service was really good, I recommend to my friends and family to go North Mecedez Benz

Service department-beware

Since you have a limited amount of time I will simply summarize my experience in the first two paragraph. My wife's vehicle (2013 ML 350 4 MATIC) was rear ended and the repairs were completed by a shop that was recommended by the insurance company. I was disputing the amount of damage my vehicle sustained. The adjuster and I were clearly disagreeing so I needed the service department at MB to confirm that the vehicle was malfunctioning due to the wreck (or simply tell me it was normal wear and tear). I needed the mechanics to look over my vehicle and its previous repair and maintenance records to confirm my suspensions . Not only did they not do what I asked them to do but they also did not provide me with the paper work that I needed to give to the insurance company represenative. When I arrived to pick up my vehicle I noticed that not only did they not have the paper work I requested but the maintence advisor could not be bothered to come out and brief me on what was done and why. At this point I was so frustrated and rushed for time I decided I would just call Managment to explain what my concerns were and how they could have been addressed to ensure I would be a repeat client. The service manager was more concerned with defending the service advisors actions then address the actual problems. At this point I fully understood all the negative review and why so many people were so passionate about their issues with this dealership. Chances are if you are reading this there is no way you will use this location for your MB needs because unlike me you did your homework first. The full review below; complete with names and actions described in more detail. I did not purchase a vehicle at this location however since I purchased my vehicle in anther state I used them for the maintenance on my ML 350. Let me start of by saying there are positives to my experience here for example when I turned my vehicle in they were ready and waiting for me and they even provided me with a loaner free of charge. Nothing else about my experience with their service department was positive. I will walk you through what happened to me when I went there for a simple service of my vehicle. I went up there on a Thursday and spoke with the receptionist that sits in the back left hand side of the building she was very and even called a service advisor over to hear what I wanted to have done to my vehicle. I explained to Mr. Davis, Steven that I was rear-ended by a truck that was going about 45 miles a hour and I had just got my vehicle back from the shop. I explained to Mr. Davis that I noticed that they had not repaired all the damage to my vehicle. I then explained to him that I would like for them to look at the mechanics of the vehicle and any body damage that would be considered mechanical and let me know if anything else was damaged and not repaired. I thought this was fairly straight forward since I had only purchased the vehicle about five months ago and I know that the dealership where I purchased my vehicle kept really good records. After I explained all that to him he scheduled me an appointment on the very next Tuesday. I arrived about 10 minutes early and waited in line for about 10 minutes at which point Mr. Davis came outside and had me reexplain what my issues were (this I am sure is normal since they deal with so much traffic) which I did in detail. I made sure he understood this was due to me being rear ended so he would know what to look for. He started off by making sure the specific items (for example; exterior gas take door) I was complaining about were malfunctioning. I was confused by this because I did not think anyone would make this up since it cost money to have your vehicle repaired. Then he said something that caught me of guard after I told him the electronics in my vehicle at random intervals were acting funny when switching between tasks he responded by saying "Well if they don't malfunction while I am inspecting it there is nothing I can do." I could not believe he was essentially refusing to repair it just based on what I was telling him. Most shops will fix things sometimes just so they can charge you. Since The damage was due to the accident I would not be paying for it I was not concerned. After about two days I called and asked about my vehicle they told me I could pick it up later that day so I hung up and waited to hear back from then which I never did. So I went up there the next day and found out my vehicle was ready (thank goodness) for pick up. When I went to pay the bill I found out that my vehicle was still under warranty and I did not have to pay for the items that they ended up repairing. Now it made sense why he was giving me reasons not to fix the items I was concerned about. Now I did not approve the repairs they made to my vehicle and normally I would be happy about this but since it was due to a accident I did not want them to repair it until I spoke with the Ghieco. I wanted Gheico to see items malfunctioning so they could do their own inspection of they were so inclined to. I had also requested the dealerships inspection paper work for my vehicle when they received it so I could prove to Gheico that my vehicle was in perfect condition prior to the accident. I was not provided this paper work they did not explain any of the repairs on the vehicle on my invoice and Mr. Davis did not come out to explain to me what had been done to the vehicle and if it was in fact due to the accident. This tells me that he did not listen to what I asked him to do or even bother to pretend like he had listened to my very specific request. Mr. Davis made no effort to provide me with the information and documentation that I really needed for the accident. Look if I owned a Honda or a Toyota I would be completely fine with this type of behavior from the service department staff but the fact is that when you own a vehicle that cost around $60,000.00 you expect a different level of care and service. At the end of the day I am willing to pay that for the vehicle not because I think the vehicle it self is worth that amount of money but because the service you receive after your purchase is worth it. Prime example MB offers a concierge and emergency service button in the vehicle and it is for this exact reason that people pay an additional fee every year to have those services active and available. Short story Long if you value your time and sanity do yourself a favor and conduct your business else where.

Thieves! Internet buyers and local beware of this crap hole!

G class CPO was far from a CPO. lights burnt to plastic. Oil leaking like a running faucet. Carpets torn. Lights in door sips don't work. Filthy vehicles when you get a good look at them. DONT BUY ADDITIONAL WARRANTIES BECAUSE THEY LIE AND SAY THEY ARE 100% REFUNABLE. 100 dollar piece of junk. Got rid of it after two months and now they keep 3k from my maintenance and windscreen warranty. Even though I had a year of CPO before my warranties kick in. We covered some of the employees mistakes because they didn't want to get fired You guys are THIEVES!! Should be ashamed !!!

My service advice Jason Fleeks is awesome.

I had a great experience, all my question was answer. My car was ready when they said it would be.

Customer-Friendly

From the sales person to the financial manager to the concierge, I felt like they were truly interested in me and my needs.

Great Services

Service is outstanding at this facility. I did not have an appointment and they were able to accommodate me anyway. I actually stopped by to schedule an appointment since I was in the area. my car was delivered in a timely manner even though I asked them to take their time. Car was nice and clean. I highly recommend this dealership.

Best Dealer Service Ever Experienced

Mercedes North Houston have completely changed my opinion of German car dealers in general, and Mercedes dealers in particular. These people are courteous, helpful, and they LISTEN to their customers. Have been particularly impressed with Larry Emery, who is knowledgeable about the cars, and has bent over backwards to accommodate us on every occasion

Car Owner

Made appointment, Excellent service, no issues **********************************************

Friendly and efficient

I leased a car from this dealer. Sales person contact and finance agent were both friendly, efficient and great to deal with.

Mercedes-Benz of Houston North

Fantastic experience using Mercedes-Benz of Houston North. Very friendly customer service experience from everyone. Your sales person will stay in close contact with you even after your purchase to make sure you?re a satisfied customer. Go treat yourself to a new Mercedes-Benz at Mercedes-Benz of Houston North ask for Vernon Gatlin or Jaja Anele.

Fantastic customer service/ fabulous SUV/ fair $$$

We recently bought a Mercedes G350 and were highly impressed not only with the quality of vehicle purchased, but also the customer service provided by Mercedes Benz of Houston North. We are totally impressed with our purchase. The SUV drives great and has great features for both luxury and safety. We were thankful to have met Manny as he was super knowledgeable about Mercedes vehicles and could easily explain how they worked. We like that he still contacts us to follow up on our purchase and to offer his assistance with anything we need. We would definitely recommend Mercedes Benz of Houston North to friends and family.

Great service

Professional staff, knowledgeable, fair and ethical.

A Frustrating experience

A FRUSTRATING DIARY OF POOR SERVICE & PRODUCT WITH MERCEDES BENZINTRODUCTIONAfter all the promises ? an escalated investigation, a report in 5 days from the 1st June. By the 1st July ? nothing.5 e mails asking me to tell Mercedes assist, Mercedes North Houston how wonderful they are - - nothingIs Mercedes assist a 24/7 organisation?EVENTS26th May ? Arrived home, put car into ?park? Warning ? do not shift gear ? go to Mercedes garage.27th May Gearbox would not move out of ?park?.Rang Mercedes North Houston, explained situation and would need a tow of some sort. MBNH put me through to Mercedes assist.Explained situation with my car, they would see what could be done but weather situation was dreadful due to floods. Accepted that and sympathized. They would get back to me.28th Saturday. No contact arranged hire car as needed transport.29th Sunday. No contact.I had at least expected the car to be collected and taken to MBNH over the weekend 30th May ? no contact ? Memorial Day.31 May. No contact, rang MB Assist ? no record of call on 27th May, they would get someone there.Automated call from MB ? had my call been answered, responded no. Telephone call, what was the problem ? nothing arrived although automated call saying 11.00 to collect car(?)Tow truck arrived ? know the problem, brought out booster battery ? not the problem. Tinkered around and released park brake through petrol cap. Couldn?t move out of park and could not deal with the car with the tow truck he was driving.Called Mercedes Assist spoke to Tony ? would need a flat bed (Activity number 1421267716). Waste of time sending tow truck! S Class too low.Flat bed truck arrived. Driver had to be in Humble by 14.00. Lowered bed and tried to winch car from garage. No good. Changed angle of pull and put skids under wheels. Car skewed across garage with skids in place making towing angle even worse and very close to garage door.Disconnected towing gear ? he would have to go but ?would be back later ? he would fix it. NO SHOW ALL AFTERNOON/EVENING1st June. Rang Mercedes Assist. Everything OK, car collected and at MBNH?No it was not, still sitting in my garage -OH!!Arranged for collection ? need special equipmentFlatbed arrived, removed rear wheel and fitted spacer/freewheel to disable diff(?)After a lot of effort by us both we were able to move the vehicle out of the garage from the bad angle tow truck No. 2 had achieved during his efforts.Spoke to MBNH they would get into repair until Thursday ? all being well collect Thursday afternoon. Requested a loaner to get rid of the hire car. Agreed, dropped off hire car ($392)Call from Mercedes Assist ? the Escalation Group ? my situation had been ?escalated?. Complained about costs and lost time valuable to me. Promised report in 5 working days. NOTHING.2nd June. Call from MBNH unable to get software correct and would need to speak to Mercedes.3rd June. MBNH called (Donald Hutchins) car readyI advised that due to lost time Tuesday & Wednesday would not be able to collect until Monday. ($1,3720 for labour and new ISM unit)6th June. Collected vehicle all good.Costs ? hire car.Repair ? accepted, not a new vehicle.My costs 2 days hourly paid consultancy waiting for tow service(s)To add to my Mercedes Benz woes:-Several months ago received an e mail from MB saying ?last chance to update your SATNAV? and in April paid 264.56 for 22015/2016 update. Travelling up the Grand Parkway (99) noticed ?off mapped road? (as did my old setting)Rang 1-888-628-4483 and spoke to a person called Norman who was apparently in Norway, explained the situation, he would look into it and someone would get back to me. .

Great Service, Friendly and Knowledgeable Salesman

Mr. Jaja helped us through the purchase of my E400 Coupe. He was very knowledgeeable about all the specs of the car and made the purchase trouble and hassle free. He also worked with us to get a mutually agreeable purchase price.It has been my best car buying experience to date.

Great customer service

My new service Jason was very helpful in getting my car serviced. Excellent customer service

Mrs. Wang

I had wonderful experience during shopping my new Mercedes-Benz car. The sales representatives are very professional in terms of show me around to introduce different car models, internal designs. Also very patiently answered each question and concern that I had prior my decision. Properly followed up each of my visit and paid full attention during my visit. I really appreciated it.

Great service

GreatMarlo was greatFinance Dept was greatSelection was great

Great experience

I recently purchased a Mercedes from Chris Harris and the whole process could not have been nicer and easier. Everyone was nice and there was no pressure at all to buy. It was really enjoyable. I was in and out in under 3 hours. Their location is impeccable. I really love the car and would not hesitate to buy again. I have bought many cars in the past and this was as easy as it gets. Once again, THANK YOU!!!!!

Excellent Service

Had an excellent service experience from the time I dropped my vehicle off until the time I picked it up. I would highly recommend Mercedes North to anyone looking to purchase a vehicle.They are absolutely the best!!

Mercedes Benz North Houston, TX

Service has always been great. If there is something I'd like to see improve is clearer explanation of charges and why that approach was taken. Otherwise, the service has been overall great!

Great experience at Mercedes Benz North

Excellent attention to detail, very knowledgable and careful to assure car met personal preferences. Recommendation is highest marks

Great service

It was great, completed in a timely fashion. The staff was ver professional.

nice job

very simple very easy.loaner car was better than my real car........what fun

Excellent service

Excellent service and kind and considered attention from all employees involved in the maintenance appointment. Great work!

GLE Coupe

I took delivery of my 2016 GLE450 coupe on 6/4/16 and it was worth the wait. Working with Ashlye at Mercedes Benz North was a positive experience. She is professional, knowledgeable about USAA benefits (plus for me), fun and honest. The honesty part was important to me because she explained very feature to me, which allowed me to make a decision based on my needs. So glad I got park and lane assist - worth every bit. During the two months of waiting on my car, she checked on me periodically and provided production updates. Hands down, I would buy my next Mercedes from her and will be referring her name. My overall experience with Mercedes Benz North was a positive and I didn't feel intimidated. Everyone there was very welcoming. I am expecting the same type of treatment when I take my car in for service.Hands down Mercedes Benz North is the way to go and ask for Ashlye Jones- Dudley. :)

Mercedes-Benz of Houston North

My wife and I stopped by MB of Houston North on her birthday just to look but not buy. We had our Lexus ES 350 for 9 years with very few problems, but the trunk failed that day and we learned of an airbag recall. Marko M was more than helpful in explaining each of the models and focused on our needs in a car and getting us into the right car. We drove the C-300 and were very impressed with the performance, the roominess for the size of the car and safety/conveniences. We were sold. Got a good value for our trade-in and were satisfied with our settled price. Marko M is one of the most helpful sales associate we have encountered. We haven't experienced MB of Houston North's Service, but the buying experience and model selection they have put a big smile on our faces.

Good experience

Bought a new GLC class. Walked through all the features of the car, followed up appropriately, was a good overall experience. No pressure environment either. Bought from Marko.

Feedback

Very pleased, and plan to come back. Service manager very helpful

Great Service

Good experience and great service at this dealership.

Purchase of my car.

Entire process went very well. Sales staff was very informative, even for me buying a preowned car. Was like buying a new one.

Worst place to buy

MB North Houston does not appreciate return customers. Purchased a vehicle, returned 3 months later unhappy with vehicle wanting to trade in on newer more expensive vehicle. They wanted to give me 8k less than I paid 3 months earlier

Service Department

Friendly service with customer amenities to relax while you wait.,

Worst dealership

Wanted to give me 8k less than I paid 3 months earlier when I tried to trade to a newer more expensive vehicle. Was dissatisfied with first one

Very bad experience for purchase new car

My mom just purchased my new GLS450 at 8:00 p.m. April 12, 2016, when my father and I go through the bill of sale, we found there are extra services which been added to our bill. My moms English is not that good, and the Finance Manager name Frank Castaneda didnt explain all packages clearly to my mom. He just pushed my mom to sign all paperwork to sell all additional packages which my mom didnt know they are additional cost. We went to the dealership to meet the Finance Manager in the early morning on April 13, and required to cancel all Protection packages and maintenance packages which my mom didnt understand they are additional cost for us. He didnt help us out, and he said the paperwork already send them out. There is nothing he can do. However, the dealership has 3 days cancel policy, and I send him a email to require canceling all protection packages and maintenance packages which we dont need on April 13, 2016. He never responded me on email, and never helped us out. I called him a lot of times, he always said that he will find someone called me back to deal with it, but no one call me back ever. We are your client, and we are loyal customer with Mercedes Benz. You cant do that because we are ASIAN FACE or we are CHINESE. Please cancel the services, we didn't authorize to add these services to our new GLS450, my mom don't think fully understood what the Finance Manager were doing that night, nor the Finance Manager explained to my mom completely.

Great service clean facilities

The service representative was very helpful and informative. He was kind an courtesy he waited with me till the warranty department called to approve my claim.

Great experience

Easy to make appointment and the quick service will bring me back over and over again!! A nice clean car is a plus!!

Courteous service

Regular service. Advisor courteous and listened to issues I had with vehicle. Prompt service

GOOD SERVICES

It would be nice if the supervisor sit me down and walk me through what they did to the car. I am a woman and I feel like they treat women like we don't know any thing about cars. That's exactly right. That's why I took my car to where I trust and expected the professional treatment.Providing the free shuttle is very helpful for customers.

N. Houston. MB Dealer

Good Job. They did as per diagnoised. This repair was under warrantees. I have had okay experience with this dealer in terms of mechanical work and the car runs like the 1st that I bought it from them

not honor warranty after 15 hrs/ Lied about Factory warranty

Hello I purchased a vehicle on March 15th 2016. This purchase was made at the Mercedes-Benz of Houston North located 17510 North FreewayHouston, TX 77090. The vehicle was given to me with 40k. I was told that the car was under the 50K factor warranty. The next morning on March 16th I notice that the backlight on the car was blinking. Stephanie called me at 11am the same day and I also reported the issue to her as well. She did advise for me to come in that day for service to take a look. I did let her know that I made an appointment with Infiniti since they are the manufactures. She said that was fine but update her as I go along. I arrived at my appointment with Infiniti on March 19th at 9am. Ashley from services advised that I no longer had a factory warranty and that the warranty expired on October of 2015. In that case infinity wasnt able to help me on my issue. Immediately emailed Stephanie with this email:She called me around noon (same date) to let me know that service is refusing to look at my car and she will bring it up to management Monday. She also noted that she will contact me Monday for an update on if service could look into my issue.I received a call from Eriek Griggers on Monday March 21 and received an email asking about the detail of the issue. My service request included the following: The original request was to have the entire car inspected.Here are the issues: *brakes are squeaking and rusted*seeking a full inspection regarding the brakes, tires, fuel etc. *When accelerating, the car Also chokes up a bit*clock light blinking when the car illuminates in dark placesEriek Griggers advised for me to come in to drop off and I did as he requested.I dropped my car to the Mercedes-Benz of Houston North dealership on Tuesday March 22nd. I received a call from Ashley from Infiniti on Thursday March 24th and she advised that the car was in their possession. She mentioned that she couldnt validate my warranty due to Mercedes Benz\ AutoNation not completing my paperwork. She mentioned that I should have an answer soon. I received a call from Stephanie Costillo on Friday and she mentioned that my car was not covered under warranty and that I would need to pick up my car. She also implied that all of my other issue were resolved except the backlight issue. I advised that my only issue was the back light. The issue was reported the next day which should have been resolved with no question. Dashley from Mercedes Benz called at 3/28 today and she mentioned that this issue is covered under the Auto Nation factory warranty however they refuse to fix or pay because it is not a Mercedes Benz certified Vehicle.STATEMENT FROM ASHLEY IN SERVICE Dashley Williams Internal Service AdvisorMercedes-Benz of Houston NorthAlso, the warranty you were asking about is an Autonation 60 day warranty starting the day you purchased the vehicle we tried everything we could to get them to cover the issue but unfortunately they would not. While in the frustration of trying to receive help. My family and I have relocated to Alpharetta Ga. 2 days after receiving the car back, I received a check engine light as well as other services. This tell me that the request given to Eriek was not performed even though they were all aware that I was in the process of driving 900 miles out of state. Unfortunately I was forced to rent a car to drive 900 miles due to the dealership being closed.Due to the possible electric issue, I am in fear of my life as well as my family. We have ruled out that this issue isnt a small fuse but could be bigger and dangerous. Service to remedy this issue was denied even though 2 warranties could fix this issue. This company has committed fraud in pushing a car Purchase with issues and promised that the factory warranty was in place. I do have the paperwork from Service that falsely stated that this car was under factory warranty.I was also denied to return the car because theres a 2 day warranty even though the issue was reported 15 hours laterThis process has been frustrating and all I desired was commitment from all parties. I was sold into a car with false advertisement from the seller as well as the finance department. I mentioned continuously that I wanted a car under the factory warranty based on my constant traveling in the future. Both department promise that everything was covered under the factory warranty.I have currently created reviews under all Mercedes Benz and AutoNation regarding this issue for immediate help and to spread the awareness as well seek help in resolving this.I have consulted with a lawyer and I was requested to plead with the company for the appropriate customer service. I will send this information as much as possible to receive a response. My request is to gain support in fixing this issue. Please respond before 5/13 for the next step in resolving this issue and legal action will not be taken. I am requesting compensation to fix the clock and or whatever service needed to resolve this issue. I would also like to know what can be done to satisfy the false advertisement regarding the Factory Warranty. Im not sure of what could be done but I am open minded to see what justifications could be made.Here is my information below:

Mrs bakhit

I bring to them my car for diagnostic. Because it have start delay . They recommend to change the ignition start . After that they charge me extra for new key which is uncessary as my old two key work good . Bad experience .extra charge for uncessary part . Not recommended this location.

They don't call back...

never leave comments just because it requires extra effort to do so and sometimes I don't think its worth the time however in this situation Im quite un-impressed on what a "Mercedes-Benz" customer experience should look like(First time ever leasing a Mercedes). The problem was not with the service that Edward provided however it was with the finance department. There was a check that was to be ran on a certain day however per Frank if the Funds were not available on that date (I was doing a distribution of funds) to just CALL and let them know so the check wouldn't be ran. Well I called left voice messages for Frank and Mr. Kingsly I also spoke to Edward that Wednesday 3/30 to inform Frank...well the check was ran I had a return check in my account however that is not my point...my point is that THEY NEVER RETURNED MY CALL. WHY???? You would think Mercedes-Benz would deliver a great customer experience even after you made the purchase of a new car. If who ever replies to this comment...my point is NO ONE EVER RETURNED MY CALL, TILL THIS DAY. Car was leased on 3/24 and we are now 4/6

Great Service

My service guy Jason Fleek is amazing. Always my make visit a pleasure. Jason always find ways for you to save money and explain in details what is needed or expected.

Return Customer

Second purchase at MB North Houston. Great dealership that makes the complete car OWNERSHIP experience a testament to MB reputation.

service

people working in the dealership are well trained to what they do. thanks

The Best Used Car Buying Experience I've Ever Had

When I first contacted MB of Houston North I thought it highly unlikely that we would end up buying. We live in San Antonio and the 3+ hour drive isn't my idea of a good time, but Travis Lewis was so professional and honest that we really had no doubt that we'd be driving home in our GL450. The GL is perfect and we are both very pleased. I told Travis as we were leaving the dealership -- "You are by far the best used car salesperson I've ever met!"

Great service

I'm very thankful with Mercedes -Benz of Houston north and specially with Tarek Yauhari for their great service. They treated me and my daughter like part of their family. I will defently consider Mercedes-Benz of Houston north for my next purchase

Dealer Review ... MB

Excellent buying experience hassle freevery friendly

New Vehicle

Pleasant experience..Still would have preferred a full equipped C300 with back up camera....

First Class People

From the time I walked in to the time I left I was treated like royalty. Nice job getting my wife's car ready for her surprise Travis and his manager. Great group of guys! Thanks!

Great experience!

I purchased a smart car last November. I went in without an appointment but was promptly helped. It was my first time leasing a car so the associate walked me through the whole process and made sure I understood everything. Very friendly, accommodating, and I'd recommend them.

Easy purchase

George Buchanan is a very good salesman. Enjoyed the process.

Excellence in costumer service

Like every time to visit the dealer was easy and fast .The selection pretty good , so many option available and the attention from the sales person really good .

Great, friendly service

Very nice facility, salesman was great. No problem in getting a great price on car.

Great Experience

I had a great experience at the Mercedes -Benz of Houston North. I have to give credit to Jim Fraser. He was very professional and extremely helpful. Before I even got to the dealership to purchase my car, Jim answered my emails and all my questions over the phone. He also has followed up after my purchase to see if I had any questions/issues with my car. He made my car buying extremely stress free. I would definately recommend this dealership.

Very Great Service from the entire staff.

The service is Great. One of the easiest transactions I have ever done. Travis is a Great sales person to deal with, and the finance man is very good.

Great service

Very friendly staff. My purchase was easy my sales person work with me to get the best deal.My automobile drive very smooth.handeling is excellent..color.is eye catching.i could not have purchase a better automobile . Very please with my choice to have purchase a mercedes-Benz. GLC3000 4 mat.

Excellent Sales Team - thank you MB North Houston

I saw a vehicle on line at this dealership and the man that helped me Frank did a very good job very professional and went out of his way to make the buying experience a very very good one - thank you Frank - we will definitely buy more cars from you!

Lawrence & Denise Smith - Larry Emery Service Rep.

Service was excellent, Repairs were done as requested.Service Rep. did a job well done, he saw to our every needVery courteous, friendly and ultimately efficient in his job duties goes above and beyond his job dutiesThank You Larry Emery

Yearly State Inspection

I was at the dealership for a yearly state inspection and the staff was very helpful as usual

Overall Service with Purchase

My overall purchase experience was excellent. Easy fast, and the staff was very courteous, specifically Trent Hamilton my salesman.

Excellent, professional service

I had a wonderful, knowledgeable, service rep.named Isaiah Martinez. He took care of my wife car as if it was his wife, or Mother's car. He had great concerns about the situation I had came I for and took care of me immediately. Thanks Mercedes-Benz of North Houston for having him on your team. He's a GREAT asset.

Great sales staff and manager?

We purchased a great SMART car from a very helpful and caring sales staff. Ryan an Saaf were both extremely helpfull with good followup. We love the Art car and gives 42 mpg highway and 32.2 city, with plenty of power for freeway driving with new turbo engine. It is very small but extremely large inside and from back or front view very visible, therefore you are seen by other drivers.This beautiful Mercedes Swatch Art car will even fit into my garage in my 38' 5th RV Toy hauler. Normally I carry my Harley Davidson there but the Smart cal will also fit. Great to carry with me in the winter.Plus the Smart car is orange and black to match Harley Davidson color scheme of the inside of my RV. Plus it matched my shoes!

Wonderful car buying experience

This was the most seamless car buying experience. Christopher Taylor, my salesman, was exceptional. No high pressure but a keen focus on customer service. I dont expect to go anywhere else EVER!!!!

Very Happy

Everyone I dealt with was helpful and professional. John Nguyen, my salesperson, and Pete Pieternelle, the Sales Manager, were absolutely the best. Definitely a dealer I can trust, and recommend!

Mercedes GL 450 Purchase

Friendly and willing to listing and work with the Client

Awesome experience...highly recommended

I purchased a 2013 Mercedes Benz C250 Coupe. The salesman, service and experience was awesome. Everything was smooth sailing. Great job Mercedes Benz of North Houston!

Very supportive sales experience.

Purchased a Mercedes E350 after looking at an add on the computer. The used car staff and sales manager were very friendly and helpful throughout the entire process. Any issue we had was addressed immediately. Thanks to the friendly finance manager as well.

Great customer service!

I purchased a MB C300 2015, and the experience was really great. They are very courteous and profesional.

Nathaniel James

We came to the dealer and it was a great experience . We found what we needed. We want to thank Mr Travis Lewis for all the help. I have purchased 4 Mercedes from him and each time he help find what i am looking for and gets me the best possible deal... thanks

C300 Mercedes

Our story started back in October, 2015 when we went looking for a new car. Our objective was to find a small luxury car with ventilated seats. Much to our surprise when you start out looking many small cars have lots of goodies on them but only a very few have the ventilated seats, which in Houston is pretty much appreciated!George was very good about reviewing each of the models we thought we might like and did not pressure us to make any decision. We had informed him that we were going to about three other dealers and no decision would be made today. When we decided on the final three, George was helpful and gracious. The car was ordered and in December we finally got to pick it up. Just beautiful!

Happy Customer

Perfect. A different experience than I have ever had dealing with a dealership. The people are friendly, respectful, willing to be of help, willing to answer many questions but no overbearing. Thanks. Joe Nabors was the best. So helpful and willing to go the distance.

New E350

Everyone was very professional from start to finish. Will be buying future cars here.

Always first class

This was my second purchase from Mercedes Benz of Houston North. It was an excellent, easy buying process. I've always had great customer service in the sales and service departments. First class all the way!

Platinum service

Warm and professional welcome as well as a speedy service process

Great Buying Experience

I made an entry on the website and was immediately contacted. Went in to get my car appraised and bought a new car. Mr. Nabors and I had a great rapport Best buying experience ever.

Great buying experience

If you're in the market, give Dutch a call. We were very limited on time and Dutch went out of his way to make everything as easy as possible. Other dealerships should visit M.B. North Houston and take notes.

My experience at Mercedez North

Overall everything was great. I just wish that I was informed about the extra packages that are available for car coverage earlier and not at the end after purchase . But other than that, everything else was all good. I was very pleased

Friendly, considerate, and thorough job!

My experience was very good!Everyone was very kind and considerate. They made sure the problem was completely repaired before releasing my SUV.Ray and Tracy were excellent!

Excellent service

I was very pleased with working with Gordon Barnes. He was very helpful in answering all of my questions. I feel that Mercedes-Benz of Houston is very fortunate in having him as a sales representative.

Upscale and beautiful showroom!

I appreciated the time and effort that Ryan Maia took to find the car that suited my needs. The process was painless and I appreciate the professionalism. I am very happy with my new GLA 250 and would recommend Mercedes Benz of Houston North to friends and family.

New GLE

This was my 1st new car in 10 years. Everyone was very friendly. My sales person Jaja made an apointment with me and was ready with what I wanted to see when I arrvied.

Always will be back to Mercedes Houston North

Just purchased another Mercedes GLC addition after having a GL450 over the last year. The purchase, followup, service, and terrific support with all the folks will ensure I'll be buying another one in the future.

Great Service

Chris always gets us in and out with great service.

Great car buying experience

We purchased a 2014 Mercedes-Benz E 350 with limited miles. The salesperson, Trenton, was very professional, knowledgeable, and helpful, He listened to our needs and concerns and assisted in helping us achieve desired outcomes.

Excellent service

I have always bought MB at MB Beaumont (in fact I bought 6 MB from them since 1995) and this is my first time to buy another MB at MB Houston and I can say that the service and attention to details here is 200% better than in Beaumont. MB Beaumont will have to learn from the MR JIM FRASER, MS PHYLLIS, and MR JOEY in treating customers. My wife and I will no longer buy any vehicle in Beaumont (frankly, I bought a total of 9 cars from the same dealership since 1995, 6 of which are MB).

Great service, !!

Overall very good experienced!! Dealership was very clean, costumers service was good, sales person excellent. I would definitely recommend this dealership to family and or friends.

2016 Smart car purchasing process

The professionals at the dealer were very accommodating to the point of bending over backwards, to make things more convenient for me. The salesmen I dealt with(3 of them) were not competing with each other, or trying to force a sale on me. They wanted to make sure I got the perfect vehicle for my needs. The finance department was thorough and efficient. The delivery process was easy and seamless. The concierge made sure I knew how to operate all of the vehicles amenities before I left the lot. This was the easiest and most professional experience I have ever had in buying a car.

Mercedes- Benz of North Houston

Had a pleasent over all experience, would recomend this dealorship to others for business.

New GLA-250

Dealing with Mercedes Benz of North Houston was as good as a car purchase can get. There was some confusion regarding the GPS and an incorrect/missing chip that is required but it was taken care of immediately and professionally.

Purchase of used car

Frank provided us with great service. Although, Shawn (who stepped in for Frank "Dutch" while on vacation) did not provide top of the line service and neither did the finance person we worked with to complete the paperwork.

My experience at Mercedes Benz Houston North

Manny was extremely helpful in the purchasing of my car. He was professional. kind ,and considerate. The finance gentleman was very helpful and kind as well. The entire team was wonderful and I would recommend them to everyone.

Great Service...excellent Salesman

I had a very positive expereince at the dealership and my salesman was exceptional

New Mercedes E350

Very Good Buying Experience. Salesperson was excellent in finding the exact features I was looking for in the car.

Friendly Place to do business with..

I bought a GLK350 at MBHN . The buying process was so smooth and all aspects of car performance were explained clearly to me.The paper work was carried out professionally and to MB high international standards. I needed some extra options and the guys at parts & service dpts were very helpful and understanding.I strongly recommend MBNH for all those who appreciate quality service & efficient performance.

Great salesman and finance

Ryan was our salesman for this new car and he assisted us with buying our third Mercedes car. He was very professional and tried his best to meet all our needs. The Finance department worked with us in making our lease go smoothly. The dealership is very clean as well as the bathrooms.

Great service

I tried to purchase a car from another dealer and he gave me the run around. I met with Joseph Nabors and gave my expectations. He kept his word on everything and exceeded my expectations. Felt like I was dealing with a friend instead of a salesman!

Great Experience

Our sales advisor, Jim Fraser, was very helpful but also very respectful of our need to consider and discuss such an important decision. It was surprising to enjoy buying a car, but we did. Jim gave us lots of advice but absolutely no pressure.

Bad work quality.

Bought a 2013 CPO C350 from them. There were at least a dozen scratches on the body. Some of them were like 3 - 4 inches long. Service department did a very unprofessional job in touching them up. They all popped up while I waxed the car.

Great services

Everything went great and fast. Love the service here!!!!

N. G. Creacy

My car was serviced and ready to go in a very short time.

Excellent service

Joe Nabors made this buying experience special. I will be a lifetime Mercedes Benz client !

Amazing!!!

ASHLEY IS AMAZING!!! The experience was absolutely fantastic.

great service

Got me in and out fixed everything and replaced tint on rear windoe

Very Professional service

I was assisted by a very patient and knowledgeable sales person.

BUYER BEWARE

There are only three words that can be used for this dealership and, specifically, Edwin Brazda, Ivan Krunic and Joe Nabors, and that's FRAUDULENT, DISHONEST and INCOMPETENCY. Not only did that get it wrong ONCE, they got it wrong TWICE and tried to cover up what did! The amount of MISREPRESENTATION and DECEPTION that I dealt with from this dealership is absolutely mind-blowing - even my two attorney's were speechless. You all know EXACTLY what you did and you most definitely have not heard the last of this.

Mercedes GLA

efficient process & negotiationwould recommend this dealer

Great Sales Customer Service

Great and excellent customer service in the sales department. Financing department customer service was ok but the financing numbers changed due to an interest rate increase. We had to reconsider the new payment amounts on the spot and the guy handling the contract was "ready to get out of there." Also, because we considered backing out, his response seemed a little unprofessional. Overall the experience with him was ok and good but not excellent quality.

car purchase

Fast and simple. Easy to understand. no hard sell

2008 Honda Accord

it was great will recommend to a friend if need other car will check with you all first

Excelent sales staff

Sales staff was excellent to accommodate my needs...

New Car Purchase

My experience with the service group here keeps me coming back. However, as a result I bought a new car and the process was seamless. No more than 2 hours to view, test drive and close the deal, even though it was 8pm when I left. Needed a few things taken care of the next day and was able to get it back in and resolved asap without any issue or delay.

Great stock and great staff.

My third purchase from this dealership and the experience improves each time. The staff is amazing, waiting on their clients hand and foot.

Buying car

Staff was great to purchase new car. Did not pressure us and dealt with us on price. They could have been a bit more knowledgable on entertainment package to show us how everything works

Jaja Anele and MB Houston North

We moved to Houston 4 years ago. When time to turn in our 2010 MB on a lease (our 4th MB), we had the pleasure of meeting Jaja at MB Houston North. We had enjoyed a good experience previous to our move, but meeting and working with Jaja brought our experience to a whole new level. Jaja is the most polite, respectful, honest and enjoyable car sales representative we have ever worked with! And we have been married over 40 years...and have purchased many cars! He is thorough, thoughtful, honest and his personality and demeanor creates a uncompromised level of trust. We knew from our first experience that Jaja was not only our sales representative, he cared about us as people.We would like to add that entire atmosphere at MB Houston North exudes a most welcoming, pleasant and friendly experience. We are always greeted with everyone we encounter with a smile and the most utmost respect. We believe the environment at MB Houston North brings out the best in all, especially Jaja! Thank you Jaja...and MB Houston North!

Very nice place to get your new car or service

I got my 2 MB there, and had a very pleasant experience with them. I do suggest who want to go there purchasing to try John Nguyen, he is very nice to work with your new car, easygoing and no dealer's tricks like other dealerships.

Great service. Edward Huerta was excellent.

It was a great experience. Edward Huerta spent hours patiently to help us find the right car. I would highly recommend Mercedes-Benz of Houston.

Great Service

I bought my first Mercedes Benz C300 from North Houston dealership. The service and process was smooth with mutual respect. The salesman was friendly and welcoming. They even called me the following week to check how am I liking my car. I would recommend this dealership to a friend and family member. I have not had a repair service yet, so I cannot comment on that and I hope that friendship and good customer service stay like that.

New Vehicle Purchase

Overall car buying experience was very satisfactory.I was well informed on how to operate all the features on the vehicle purchasesd.

Mercedes-Benz of Houston North

I recently purchased my SL 550 through Mercedes Benz of Houston North. Gordon was top notch. He was very professional and prompt in answering any questions I had. This was one of my best buying experiences. Definitely will call him when it's time to buy again.

2007 Porsche Cayman S

Price made me drive from San Antonio to Houston. It was worth the trip. I arrived at the dealership at 945am Monday morning and was on the road just before 11am in my new car. Lightning fast service. Good prices. A+

amazing

Just a wonderful dealership! Have purchased at least 5 cars from them and never a problem! Everytime that I go there everyone is helpful and curtious!

Great Services and Great People!

I am enjoying my E350 AMG! The only drawback is the 1 CD changer versus the 6 CD changer in the one I traded in, but all the other new features make up for it!

Mercedes Benz Houston north

I bought a GLA 200. All the process from buying to instruction was like movie. Thanks to all my friends in Mecedes Benz North Houston

Great Service and Sales Advisers - 100% Satisfied!

100% customer satisfaction? That is exactly what my wife and I experienced at your dealership, and in particular, with Mr. Joe Nabors. My wife and I cannot thank Joe enough for patiently spending hours with us to find us vehicle of our choice, and then providing the follow up care!

Mercedes Benz C-300

This was the first time for my wife to purchase a new car and the sales staff at Mercedes Benz North did a wonderful job making it a pleasant experience for her. It was very important to her that she felt good about the process, the environment of the dealership and the atmosphere they created. The sales staff was very patient with her as she went thru the process of selecting the right car for her and they "gave her face" by agreeing to the discount she requested.

Fantastic Service!