Mercedes-Benz of Greenway

2013 ML 350 service

Customer Service Representative Jessica Naegele is friendly, knowledgeable, efficient and is an asset to Mercedes-Benz of Houston Greenway

Pathetic non proffetional attitude

I bought my certified pre owned Mercedes S class in 2014 from Mercedes Greenway in Houston, I also bought an extended warranty on the vehicle .Recently a week ago I called the Mercedes greenway to enquire about my warranty that how much time or miles I have left on my car , so that I can add more warranty, that's where I encountered the worse customer experience of my life , I called and tried talking to Christne an operator to give me someone who can help me with a simple question on how much time I have left on the warranty , just wanted to be proactive . First she would toss me around to a voice mail , I called back again and explain that I really need to talk to someone who can answer a simple question for me on the warranty, but somehow the phone will disconnect mysteriously, I called back again and she said there is no one available in the finance department, to me that was kind of odd, NO one available in finance dept!Anyway she took my number and she said she will have someone concerned call me back soon, I gave her my cell number, name and the vehicle details.I also told her that I have another quote from outside on the warranty that iam working on , and wanted to see the rates for a new warranty from Mercedes . But against her words I recieved no call from Mercedes of greenway for a full 24 hours. I was shocked , I called back again after 24 hours and raised my concern with another operater Cynthia , same thing first she will make me wait for minutes and the phone will disconnect , then when I called back maybe the 3 Rd or 4 th time , I got a tired of this attitude of the greenway people. I told her today no matter what happens or how many times I call , I am going to get an answer to my very simple question .Then she finally transferred me to this one gentleman Kevin in the finance department, this guy turns out to be another character, as soon I told him my concern that I have trying to ask a simple question and some new quote on my vehicle warranty, he responded with an attitude , saying , Sir I am with some customers, and the only reason I picked up the phone was because I had to., and it's rude for him to talk to me while the customer in front of himI told him Mr Kevin first of all I don't that you were with a customer and surely I don't want to cut in the line , but I have been leaving my number and no one has the curtosey to call me back, I told him my question and gave him my name and number and vehicle details , he said and promised to call me back as soon as he is done with the customers Infront of him.BUT NO CALL!!!!It's been 4 days and I have not recieved any call from anyone from Mercedes of greenway , such level of poor customer service is shocking , it been almost a week and I have not gotten the answer to my query.I wish I had not bought a car from them, they are all so nice when you are buying a car from them but are truly non proffetional when it comes to after sales service. I will never , never recommend any of my friends to go to this dealership, and I have a tons of those. . Today I will personally go to Mercedes of Sugarland to ask the details that I need. I don't want to deal with Mercedes of Greenway , ever again.Irfan Fazal

Great CPO buying experience

Had to replace my car pretty quick due to being in an accident and was looking at CPO inventory in and around Houston and Dallas. Really wanted a 2014 0r 2015 E350 with lighting package, white exterior and leather and Lauren Leal in their internet sales division was very prompt in getting back to my questions. The car must have just been added to the inventory, Lauren confirmed its features and availability and I reserved it online for 48 hrs with a refundable $250 deposit. Joseph Garcia called me an hour later, introduced himself as the salesman who is going to be helping me and gave me additional info on the vehicle. He sent me the auto packet as requested which had all the info on the vehicle including carfax, service records, CPO inspection and maintenance work done on the vehicle. Kept me updated on the CPO certification process, detailing, cosmetic work and met him Friday morning to look at the car and hopefully pick it up. Car was still being worked on for cosmetic reasons and when it was ready, both Joseph and I were not satisfied with the final results and instead of making me wait another 2-3 hours, he arranged for a E class for me to use for the day and promised me he will call me when it is done right and then I can come by to pick it up. As promised, he called me the next day, said it looked perfect now and so drove down, exchanged keys and was out the door in 5 min. Things do go not as planned and I always look at how the seller responds to those situations and Joseph Garcia and MB of Greenway came thru with flying colors. They even honored the 0.9% interest rate that I mistakenly stated as being offered by MB- I was wrong.Would not hesitate to recommend them or use them again.

GL Purchase

The staff especially our sales man John Paul Puente, was very professional and straight forward. He was very patient. We had a great experience. This is our second car from this dealership and both experiences were amazing.

Purchased GLE350 from Mercedes-Benz of Greenway

Sales guy Harshad Patel was very helpful, he was not very "pushy or forceful". Explained very well all my questions about features, had excellent knowledge, he let me make my own decision in what features I want and let me take my own time.

MB Greenway

My fiance and I recently bought a new E 300. Rokan the salesman was very knowledgable and friendly. The facility was immaculate. The sales process was fast and easy. They even had Mohammad, a member of the tech team, sit in the car with us to show us how to use the technology/features. Overall I think it was the best car buying experience we've had.

BMW-7 at MB Greenway

We bought a 2011 BMW 7 series and had a great experience. The facility was very clean and the entire process was as efficient as possible. The best part was the sales man was very knowledgeable and did not pressure us at all.

Great customer service...

Great customer service, from sales to financing. Very helpful and no hassle.

Great job

David Griffin was the most cordial and professional seller that we ever met. I could have bought a car from a few different locations; however, David Griffin's customer oriented sale approach showed to me that he was the guy that will work for us to get the best deal possible. He researched, negotiated and DELIVERED. My wife couldn't be more happy with her new Mercedes with all details that she wanted and for the price that I wanted. David worked with us, negotiated for us and made the transaction smooth and relaxing. We will look again for David to buy a second car in the near future. Thank you for your dedication and great work. Jacob and Kristen

Great Experience

Navid was such a pleasure to work with. He is very knowledge and helpful. THANK YOU NAVID!

TIRE REPAIR

THE SERVICE EXPERIENCE WAS GREAT. THE ISSUE WAS RESOLVE.

Greenway Mercedes

Excellent customer service by Stephen. All staff courteous and helpful. work was excellent

Car service

Exceptional as always, thorough, efficient, accommodating & meeting all expectations

Greenway Mercedes-Benz

Excellent, easy transaction! Surender made the entire experience of purchasing a car a pleasure!

Great customer service

We just completed our 3rd consecutive lease of a Mercedes Benz through Navid Showai at Mercedes Benz of Houston Greenway. We continue to return due to the quality of the individualized service we receive. Navid is a conscientious, thorough, and dedicated sales specialist who put together a deal that met all of our needs. We plan to return to Mercedes-Benz of Houston Greenway and Navid when this lease is up.

Mercedes Geeenway - E350 repairs needed

I needed to get my car repaired due to some engine problems so I took it to Greenway Mercedes. Though it was a pretty big job that took over a month my service advisor Jessica N. made sure I was taken care of with a loaner car and updated me everytime she had information. I've taken my car twice to get repairs and both times Jessica helped me and hands down she is awesome. Great customer service!

Keith made buying my 1st Mercedes-Benz SUV easy!!!

Keith Williamson is very helpful and informative. He made my experience delightful and easy. His follow-up to address all of your concerns is spectacular. He truly wants you to be comfortable and has great patience in the process of buying your new Mercedes Benz. I highly recommend everyone to ask for Keith Williamson when purchasing your vehicle from Mercedes-Benz of Houston Greenway!

Extremely helpful and easy to work with.

I could not ask for a more enjoyable buying experience than working with Autonation. I highly recommend to be your Mercedes dealer!

Greenway Mercedes

Shad and Delara are the most facilitating and knowledgable professionals.

Mercedes-Benz 350 GLK

I am satisfied with Mr Harshad Patel service. He did excellent job.

Mercedes GLE

Mike was very easy to deal with and did not exert pressure.

Great!

Great experience! Don't hesitate to ask for Jay Gomez! You will be an great hands!

Mercedes s550 purchase new

sales man was friendly and spent quite a bit of time showing us various Mercedes Benz models. Negotiated a deal for the s550 and ended up buying the car.

They will squeeze every dime they can out of you

Leased a new car. Had to pay extra for maintenance plan. Every time I go in for scheduled maintenance they find something that costs an extra $600. In a year and a half I've put 10k miles on the car.

Smooth and Easy

Smooth and easy process. Got a new Mercedes-Benz GLC300

Jerry Jow

Jerry Jow has been servicing my E class diesel since it was new and it runs great.

review of mercedes benz sale

excellent service Leigh Bennett outstanding I have purchased 8 t0 10 Cars from him.

Chris Polumbo

All staff very courteous and attentive. The wait time was minimal. Very pleased with service.

B1 service on my 350e mercedes

Wonderful! On time, Mike Walsh is very attentive and explains everything perfectly and returns calls and always is helpful!

GLC300

When we visited Mercedes-Benz of Greenway, they did not just match our pre-approved car loan from bank but they offered us a much lower rate! Nory was very accommodating to us from start until we drove our new car home?

MB service

Thanks for working me in when I appeared on wrong date

Amazing

Our experience with Brad B. was excellent. He listened to our wants and needs and worked with us to identify the right car. Will, an amazing manager, was able to offer a good number for us. We would definitely do business with this team again.By the way, we had shopped other MB dealers in Houston and no one else even came close to Greenway.

Toyota Corolla 2012

Awesome! Very caring about the customers needs and requirements.

Excellent !!!

Thank you Mohammad Damra for all the extra help I my first experice getting my first Mercedes . I will return to you in the future . Took the extra steps to make me feel 100% confident in my purchase .

customer

My experience was great, I was greeted when I arrived and quickly serviced

Service , inspection for car

Jerry Jow has been our/my service advisor since owning Mercedes. He is always extremely knowledgeable, helpful and pleasant to deal with. I highly recommend him and the facility at Houston Greenway.

Recent purchase of Mercedes

Nory Zaree was very helpful in assisting me to select a Mercedes. He did not only organized the test drives of the car that I wanted very efficiently, he also surprised me with a better option that I did not think of. He is very pleasant to work with and highly professional.

Car buying experience

I have been buying cars from MB greenway for over 10 years now, this is my 5th car. My experience with Mr Seyed has always been pleasant.

GL Service

We have used the same Service Writer for number of years at dealership and have been very happy with his attentiveness and quality care. I am writing a review because we waited an extra hour for our vehicle to be finished. Our vehicle was almost finished with cleanup wash and due "in about ten minutes". We waited. Our vehicle was misplaced and finally someone found it and drove to delivery area. I was appalled to find grease in mats, on inside of door, seat. Our Service Writer was not too happy about it either, but did clean the grease up for us. There was additional grease from repair techs dragging their feet through vehicle that I found when arriving home. I feel the mess these guys leave is deliberate. Amazing how many people can get in vehicles without leaving such a mess behind. Unbelievable for a Mercedes service call. The price of a new battery was ridiculous at $530.00. I need to explore other options in vehicle maintenance.

MR CLARK

FRANKIE WAS GREAT TO WORK WITH. ALWAYS PROMPT AND EFFICIENT.

review from my latest car shopping experience

Awesome experience. I bought a 2017 GLS .Got all the information I needed from Ryan Ismail to make a good decision. Excellent service!! Would definitely recommend to anyone

Awesome

The service agent Javier is the best. I'm totally satisfied.

mercedes benz of greeway

The service advisor Kevin is always so efficient and on time. Had inspection done and was done very quickly while I waited. Very Happy with service

2016 c300

Jay was awesome to work with. Definitely would recommend it to others to come here and get their vehicle as well as for those looking for good customer service.

Repairs

Exceeded expectation and will continue to use the dealership and their facilities

Future service on my 2016 CLS63 AMG

Chris Palumbo was great! Very kind and explained the process clearly on how my vehicle would be serviced.

GLE 350

The experience at Greenway Mercedes was top notch. Mr. Sorkin was very professional yet very personable. He explained everything very clearly. The manager and Mr. Sorkin helped us to see advantages of leasing and purchasing.

Review of our GLE 350 experience

Excellent and very informative. The manager was pleasant and very personable. He explained the advantages of the lease program and so did our salesman.

New GLE

Great service; excellent help in identifying personal needs for purchase

Houston Greenway Mercedes

Sam Mirza was very knowledgeable and helpful. I was fortunate to meet him as my salesman.

Very pleasant buying experience.

No pressure selling because they know they have the best deal in the region. The customer who makes a good research will definitely buy at this dealership.

Greenway Mercedes Service Dept Review

Very pleased with Greenway! I have tried all local Mercedes Dealerships, Woodlands, Sugarland, Norteven Greenway. Found Greenway to be the best!

Mrs. Matson

The service team at Mercedes Benz Greenway is always a pleasure to work with.

Mercedes GLC Purchase

We had great service and found the staff to be very knowledgeable. They have followed up several times since our purchase by phone and email to check on our satisfaction and answer questions that have come up. The online tutorials were great for explaining how to use everything the car came with.

Excellent service!

Our experience was top notch! Feras Maayah and Mike Maidenberg went above and beyond to help us. We are thrilled with our new purchase, and will definitely be back.

Chris palumbo

Excellent service and great attitude and washed my car and was on time with my repair

Murray Kalmin

it was a great experience. My appointment was right on time and the work was done promptly. I will definitely use this dealership again for my service.

Service for 2007 550s

Got me in with little notice and had service done prior to estimated time

Car service atGreenway

Had car serviced. Service was prompt and loaner car available. Easy in and out. Car repairs quickly.

Best expirience ever by Rik Hambright

A friendly and professional experience. They really take care of their customers. The best car buying experience I've had ever. I would definitely recommend them to anyone looking for a Mercedes Benz.

Mercedes-Benz Greenway--you can't go wrong!

I had a great experience with a purchase of my new Mercedes Benz GLC300 SUV. My salesman was Jay G. and he was fantastic to work with--very friendly and attentive, and did a great job in getting me an exceptional deal on my vehicle! I couldn't have asked for a better salesperson. He went the extra mile and this was not your typical pushy sales experience whatsoever. Buying a car can be a stressful experience, and I really can say that it was not that way with him nor at the dealership. Their selection far outrivals other Houston competitors and if they don't have in stock what you're looking for, they will work to locate it for you. The managers were nice and professional and tried to work with their customers. I have bought previously from MB-Greenway, and but my last experience, while good, does not compare to the experience I had this time around. If you want to purchase a Mercedes Benz, this is the place to go!! I am a very picky and discerning buyer, and am not easily impressed, but can truly say they have earned my business 100%. Thank you guys for a great experience!!!

New MB GLC purchase

The whole buying and financing process were very easy. However the preping and detailing process of the car can be better improved. When we brought the car home, we found some scuffs marks on the plastic part above the wheel on the driver side, dashboard was not throughly clean, some black fingerprints on the slider under the sun roof. Brought the car back to the dealership and the repair man left so they promise to take care of the scuff marks when we pick up the license plate in a few weeks. Make sure to check your car throughly before driving off. We were too excited and forgot to do so.

Excellent

It was very smooth and we had a very good experience in buying our first mercedes

Easy deal with Steve Sorkin

I wanted a very simple transaction for getting a new C450 AMG so I emailed every dealer in the area with the deal I wanted, and MB Greenway won my business. I ended up ordering a car through Steve Sorkin who is very straight forward and accommodating. He called the factory and got us the car made despite production ending! He really went the extra mile to keep us happy on our trade in too. Very pleased with the whole experience overall.

Car service

Service was very good. Service advisor explained very clearly what was needed and the estimated cost

Mercedes

Mike Maidenberg Is a great representative for your company! He was excellent . We are very pleased with all his help throughout the entire transaction.

Service A

I brought my car in for service A. I was met by a courteous and prompt valet staff and quickly greeted by a service advisor. Everyone was efficient and friendly as they worked to get me a loaner car to drive for the day. I received a call just a few hours later letting me know my car was ready. Pick up process was quick and painless, and again, everyone I encountered during that process was great - service advisor, cashier, valet. Very satisfied with my service all around!

Doctor

Very satisfactory. A little slow in the loaner car area, but the staff was very nice.

Auto Nation Review

My service person, Mike Walsh, provided excellent and courteous service as always.

New Car Purchase

First time car purchase. Everything was very smooth. Rik Hambright was very helpful.

GLE 450 Service

Had to go back a second time for window repair. I have a paint chip on the spoiler from a slight touch to a ceiling in a parking garage. I was told upon purchase that that Mercedes has so many coats of paint copared to others, yet a slight bump peeled them all away with no way to touch up. I was told to go to a body shop for a scratch literally a quarter of a penny big.

Service

Michael Welch is the best! Great service advisor. AA

Mercedez Benz - service Experience - Marcos

Dear Sirs,Your Employee Marcos, took very good care of our car ( Mercedes Benz E-350). he is excellent at Customer Service and very diligent. I will always contact him for my car services.Juan & America Malave

Service

Great service. My car was serviced quickly and was returned back to me in pristine condition I'm

Chris Palumbo - Mercedes Benz Greenway

Both my car and my wife's car needed service/repairs at the same time . Very efficient .. communicated constantly about the status of the repairs ..did a great job

Mercedes Greenway Service

Always professional and thorough. Kevin Graves, service advisor, is top notch in his knowledge and communication. The technicians are well trained; doing it right the first time.

new car

The person assigned to help me get new car settings didn't know how to set everything up. For instance how to turn on setting for mirror fold, interior/exterior lighting, lane assist, backup camera, radio system.. The finance person had a very unfriendly attitude and was very short with answers when I asked questions.

GLE 350 survey

Excellent service was provided by this dealer. A relaxing environment was also shown by the dealer.

car ac repair

great experience the problem was fixed in a timely manner

McGriff

Service is great but prices are too high. This is a company car; if ti was a personal car I would take it somewhre else for service and parts.

Great service

Took car in for check engine and b service. Good communication. And easy in and out service. Also I got a great loaner and may even buy it!

Satisfied Customer!!

I just bought my 2nd car from this dealership. Our sales associate Carlo was EXCELLENT! He got me the car I wanted at a very fair price. Kevin in finance got me a great APR and was super nice! They were both very informative. Answered all my questions and got me exactly what I wanted. I definitely recommend considering them when you're shopping for a new car!

Exceptional Service

I searched on line and submitted my interest in the C300 and within a hour this dealership called me and told me they had exactly what I was looking for. I visited the dealership that day and was very pleased with the facility, their location, and the prompt attention I received. The salesman was very nice, did not pressure me, and. Was able to get me through the buying process in record time.

Service

Experience was pleasant. Jay Kohn is always very helpful and professional.

Great Service!

The staff is great, from start to finish. Fast and friendly.

ML 350 Service

Service done in a timely manner. A great service experience

30K Service

I had a 30K mile service preformed. The service rep, Javier, was very helpful and I got my car back the same day. No problems since. Service is a bit pricey, though.

Excellent Service

The service was EXCELLENT!! From the time I called they told me to immediately bring it in and they would look at it today. The representive met me and had it repaired within an hour and half. I was worried about needing a loaner car but everything was done so quickly. I was completely satisfied and grateful they took care of the problem immediately. Thank you!

Great car

Good serves, nice people, and great car! I will be back!

Car purchase

Great service they made sure that purchase Elias as smooth as possible and they even work with me on how the vehicle work. I would only wish they explain the maintenance price about the vehicle before running my credit.

Mercedes Greenway SERVICE DEPT - STEPHEN ALMOND

the excellent quality of service provided by stephen is the reason i go back again and again to MB greenway.He is methodical and meticulous in his approach to ensure your investment in Mercedes remains as good as when you first purchased your vehicle. i would recommend him 110%

Great service representative and facilities

Jay Kohn always does a greatr job; gives us good service; is extremely efficient and helpful.Zack Clement

Focused on customer satisfaction.

We stopped at this dealer to look at Mercedes GLE, but after looking at all the models in their large showroom, we chose a 2017 E-class. I thought I was in the market for an SUV, but seeing the styling and the features of the all new E-class, I test drove one and was sold! The sales team did everything possible to get us the best deal, and the finance department knocked it out of the park with an unbelievable low interest rate. I would definitely recommend this dealership for your automobile purchasing needs.

Great customer care start to finish.

Problems arose quickly. Kevin Graves was able to get my car in and secure a loner without an appointment. Communicated well all the way through. Repairs delivered as promised. Teamwork from reception to return was excellent.

Great service

Mr. Kohn took care of my service problemquickly and accurately and kept me aware of the progress of the work.

A very good experience

The Greenway dealership is a wonderful facility and the sales person Sam Mirza did a wonderful job. The selection of the car and the processing of the sale went smoothly and the followup communications were excellent

Geophysisit

It was burnt oil smell inside a car and it was fixed.

Great service

I purchased my Mercedes S550 from this dealership 6 years ago and I have my car serviced at the same dealership since then. I have been very pleased with my service Rep Kevin Graves (the same rep for the whole 6 yrs, that's very unusual) and the service he and the dealership provided. He communicated with me through e-mail & phone calls to keep me posted with the repair status and costs. I always get my car fixed satisfactorily and timely. On my last visit, Kevin went above and beyond by letting me use his computer and printer to print out the insurance card for my loaner car, he makes me feel like a valued customer. Thanks, Sophie

customer

Mr. Feras Maayah and Mr.Ryan Ismail, are Pleasants, wonderful, good personality and a very good dealing with both of them. I enjoyed very much working with them. again they are very helpful, very hones and very good people to deal with. thank you for both of the for helping me and my family choosing the cars we like.

Great service in a great location

Have been coming to the Greenway Mercedes Location for two decades now. They have always taken great care of me no mater how large or small the problem has been. I highly recommend this dealership.

No customer service

I am in the market for a sports car they had in stock so I contacted them via email. My inquiry about the car was to see the carfax and physical photos of the vehicle as all they had on their website was a generic stock photo. Carfax was sent however I was told on he 11th of july They would get photos to me. 3 days went by and no photos but the GM sends me an email to find out about my experience. I stated my concern about the pictures and he assured me I would be sent them that night. 3 more days go by and nothing still. Do not waste your time with Greenway. Even their GM couldn't pull through to get something so easily done. No excuses.Look elsewhere.

Nice service

Efficient and fixed my issues in one day smoothly.

Great service advisor

Frankie always does a great job handling my service appointments and warranty repairs. Very courteous and knowledgable about the repairs and gets my car back to me on time as promised. Highly recommended.

Don't Waste Time

I meet a salesman Steven Sorkin and he as dump as hill and did not know the business at all. I waste my time by appointment with him. You think to buy a exspenvieCar will get a respected. No in this dealer, they tread you like.a bump. I buy my car at another dealer the same day.

Jerry, as always, is outstanding in his service.

A piece plastic on the inside right door has come lose. I asked that it be re-glued, but was told that the entire panel had to be replaced to insure a one year warranty on the work. Guys, to replace the entire panel is over kill when the new panel has the same plastic piece glued to the new panel. why can't the old panel just be re-glued?

Mr. Robin

Great experience. Every was perfect. Ready on time. Good follow through.Kevin Graves does a good job.

Flexible service

Worked with me on brake service for best solution . Then detailed car after service.

Unforgettable experience

Only stopped to see new E300 in person and drove off in one of my own. WOW!!! They had the exact one for me.

Survey

Employees were personable and timely. They were happy to assist me when I left personal items in the loaner car.

Service

Javier Mendoza was very friendly and helpful. Thanks

Nice Place

I did not receive a car fax ...Everything was right......I was in need of a car, ours broke I wonder if i could receive a write up of the repairs to the 2006 230 so i can show the family that is was a very intense repair.......some do not believe us

Great car buying experience

This was the best car buying experience I've had. Ryan Ismail made it quick and easy. No back and forth nonsense. Made me very like he and Mercedes value my business. Then I headed over to the finance dept., where Max made this process so enjoyable. Overall, I felt like I received a great deal on my vehicle and excellent customer service! I will definitely recommend this dealership to others.

Ordering new car key

Excellent service. No wait in line. Helpful service.

Exceptional Service

The service experience was exceptional. My service advisor Mike Walsh took my car in as soon as I arrived and once I arrived to pick it up the same day, I received it in a few minutes. The valet team offered bottled water while I waited, which was a nice touch.

BEST DEALER FOR MERCEDES-BENZ atGREENWAY

VERY GOOD DEALER , THIS IS MY 7 CAR FROM GREENWAY ,SALES PERSON WORKED VERY HARD GET BEST DEAL ,RETURNE LEASE CAR WAS VERY EASY

Clean Building

I enjoyed my time at the dealership. They were fast and easy plus the place was clean

Totally unhappy

Unfortunely in all the years I have had a Mercedes this was the worst experience ever. It began from calling customer service to ask a question and schedule to actually picking up my car. The day I picked up my car I explained that I had a plane to catch however, after I made a payment it took almost thirty five minutes before my car was given to me. The people outside were arguing with each other and just open the door and walked away. Lastly when I arrived home to drop off my car and looked in the back the floor board was off and the panel was on the seat. It clearly defines the poor quality of service. I will switch dealerships for future repairs even if it is inconvenient as a customer.

Routine Vehicle Maintenance

As any Mercedes Benz owner knows, repairs can be quite costly but necessary. The Service Department clearly communicates repairs needed, recommendation and what could happen if these routine services are not performed as and when required.Although, the service repairs were a bit more than I anticipated, it was worth the expense and the vehicle runs like the fine precision machine it is designed to be!!

Excellent service

First time in for a one year service on my 2015 MB. Excellent service and attention. I used their shuttle service instead of a loaner or waiting there. Really like this option. The shuttle drivers were not notch.

Mark Keilty

Working with Mark Keilty was a pleasure. He always answers his phone and returns our calls. Purchasing my new GLS450 was easy and swift. I recommend Mark Keilty - 5 star !

Efficient maintenance services

Took my E350 in for routine maintenance. Very efficient check-in process and was able to get loaner car for the day. Will continue to use them for service.

Great Experience - Greenway MB

Bought a 2016 MB GLE 350 (actually leasing) after coming in to purchase a pre-owned 2015 ML 350 (after 42 month lease on 2013 ML expired); great staff at Greenway MB Houston, very helpful in the process. Great sales person, wonderful finance guy - very honest & informative. So picked out a 2015 ML 350 to purchase, negotiated purchase deal and then when I was in finance, I changed my mind and instead did a 42 month lease on a new 2016 GLE 350.

My Experience at Dealership

Anna is my service manager. She is very pleasant and remembers her client's name. I am very happy with her performance. Only one thing did not make me very happy. I am not sure whether Anna has anything to do with it. Time estimate for the repair was not right. So I spent almost whole morning and part of afternoon there. If I would have known this, I could have gone home and taken care of my personal chores on Saturday morning. I wished the dealership had a paid (or complimentary) snack bar. When repair takes that long and you pass through the lunch hour, it is not very comfortable feeling. You serve light snacks which are not enough for lunch time appetite.

Great Experience!

Just great serviceFriendly personnelGood customer facilities

Overpromise and underlivered

Cam in with my 2015 GLA for "A" service, a basic oil change and general inspection. Took car in at 2:30 PM told to wait they needed 1.5 hours. At 4 PM service not started. When I asked what was going on did not get answer and NO APOLOGY! Asked for rental car and was approved. At 5:30 PM got text that car was ready. Why tell me that service takes 1.5 hours and to wait and charge me +- $300? Arrived next morning at 10:30 AM and waited 20 minutes for car to be brought out.

Not sure what this means??? Title of what??

Mercedes Greenway is GREAT!! They always take care of their clients. My service advisor Mike Walsh is the BEST!! He always helps me when I need something and has great customer service.Thanks Mike!

Expectations Met!

I enjoyed my experience/service! The male who processed my loaner was excellent and very nice! Bridgette provided the professional quality service that I expect from a MB Dealer! I also purchased my Mercedes and it's extended warranty here! When I need anything for my Benz, Greenway will be my first call! Thanks Greenway...

Great services!

Friendly and efficient! Sales rep. always very responsive and knowledgeable!

Good Service

My service rep.. was very attentive to detail., and kept me informed about my car.

Preowned Purchase

Joseph Garcia helped us with the purchase of a preowned car. We got exactly what we wanted at a competitive price and the service was outstanding. Very smooth transaction. Thank you!

Great service

Excellent salesman and very helpful. He's an awesome man I'll recommend more people to him in future.

Buying Nightmare

Firstly, I was sold a vehicle that has a different odometer reading on the vehicle than is on the car fax report. Secondly, the vehicle has no manual. I had to go through several hoops to get a manual. Lastly, I cannot hook up with MBRACE. All these are items I expected a dealership this big to get ready for a first time purchaser. Even after completing the sales transaction, I allowed a whole week before picking up the vehicle and basic things I needed to operate the vehicle was not provided.

Great purchasing experience

We have a pleasant time with the purchase of a POC car. Throughout the process, Mr. Surender Kamnani is very professional and knowledgeable , extremely considerate and patient, he took care of every issue we are concerned. We highly recommend this dealership, you should ask Mr. S.K as your purchase representative and I'm sure you will not be disappointed.

Great BUT...

I would of given all 5's but the cleaning crew or mechanic turned my auto air to 60 deg. and left it there. I didn't notice it until I was on the freeway and started freezing. Don't touch a customers controls for your personnel use, is how I feel about that.

scheduled service

Jerry Jow is fantastic! He's really great to deal with, and my negative comments below in no way reflect on him and the job he does. My complaint is related to the shuttle service and vehicle delivery. I requested a 5 pm shuttle p/u, but didn't get called or picked up until after 6 pm. I understand that things get busy accommodating other customers, so it would be nice if the driver or dispatcher would call to say we can't pick you up until such and such time, instead of calling 3 minutes before showing up over an hour late. Also, the car wash is a great service feature; and my car was real dirty when I dropped it off. However, they didn't really wash it, so much as smear dirty water around everywhere; it looked like a wash job that your child would do in the driveway.

Car Repair

Great, no issues and all involved were very accommodating.

Great customer service!

Great customer service representative - he went the extra mile to see that I got what I needed.

Very pleased

Went for 30k mi. service and got my car back unwashed/unclean after being told it was ready for me to pick up. I was unable to stay to have it cleaned, so my service advisor gave me a complimentary full detail at a later date. The full detail service experience was excellent -- they even provided a loaner car for me that day. I was very happy that they went above and beyond to make that one thing right. Excellent customer service at this dealership -- there are always many people there in the pick-up/drop-off area to help you.

Great dealership

Was fantastic experience love my salesman super happy

Great Service

Chris Polumbo is awesome! He scheduled a loaner car while mine was having the scheduled maintenance. The only draw back is I was advised the car would be detailed and it was not. Maybe because rain was forecast. Overall Chris is excellent and I look forward to him assisting me in the future!

Rokan is the best!!!

I am a financial advisor and anytime I have a client looking for a MB, I send them to Rokan at MB of Houston Greenway. Rokan is really prompt, he gives me the best deals in town without a doubt. I love this guy. He never lets me down.

Service

Excellent service. Everyone extremely helpful. Very happy with Mercedes and the service.

Excellent service

Everyone was very kind and accommodating from the moment of our arrival. We will definitely return. Thank you, Jay and team, for such a painless experience.

outstanding maintenance service

My service advisor was Kevin Graves. He was very helpful. My service appointment was scheduled at another facility But Kevin got all of the maintenance completed at the Greenway location Thanks Kevin for an outstanding job!

A Pastor

I was very Pleased with everything Mark Meyerson and miss coco were wonderful to talk and deal with .Highly recommended.

My new 2001 BENZ

I started looking for vehicles in March. I met Shad and told him that I was going to purchase a vehicle, but I wasn't exactly sure when. He showed me some vehicles . and gave me some information about it. About a month later I told him that I was ready to purchase the vehicle, From that day he made sure that I was informed. I really appreciate his customer service and knowledge about his product.

Great service!

Came in to purchase a car ended up getting a 2016 C63s AMG. The staff was very nice and helpful. It was a really good experience and was able to narrow my choices down to the right car that fits me best.

Wonderful service, clean and friendly facility

I needed to replace my Benz that had recently flooded in the Houston area. I had purchased my vehicle at Greenway Plaza and had great confidence that they would find me a replacement. My sales person was excellent, knowing our situation he was not at all pushy, like some sales people can be, but had the patience and knowledge to find me exactly what I was looking for. A great experience and I love my new C300 Benz. I will definitely recommend my sales person to everyone I meet. The whole process of purchasing my vehicle was easy, fast and pleasant.

Excellent Service

If you're looking for a friendly, personable and knowledgable salesman, go see Keith Williamson at Mercedes Benz Greenway. Keith found us the perfect ML 350 and we were able to take it home the same night. He was thorough in explaining all the features and it's clear he loves the product he sells. The finance guy (Tireek) took care of us as well.

Expense Report Request

I greatly appreciate the service work that was done.

Great service!

I always get great service at Greenway MB. It is close to my work and they are very nice about picking me up and dropping me off.

Outstanding! Service adviser went above & beyond.

Outstanding! Service adviser went above & beyond! She deserves a raise, jewel of MB organization.

Great services

Very good experience. My 5th car from this dealership.

Great services

I bought a Mercedes ,GLA. Every part of the sales process was excellent

Great service

great experience , from start to finish ,Mr.Kelvin grave my service advices was so helpful , to the peoples at the car loan department were so nice and respectful . the best service I've gotten lately.

Great costumer service

The only reason I didn't do 5 all around the where having some changes in there shadulle department.

Great service

In my life this time it is Very great service for 10k maintenance service. I am very happy for the experience. I like recommend this dealer to my friends.

Eddie And Brenda Brooks

WE truly enjoy working with David Griffin. at Mercedes Bend Greenway/59 Southwest Freeway. ALSO THE FINIANCE MANAGER WILL RICHARDSON. They made it a joy to be comfortable through out the whole process. It has been since 2008 since we bought a car and all of our concern was answer. I would recommend them to everyone I know that is looking to buy a vehicle.

Service - Mercedes

My experience was great on doing a service to my car

Great Service

It was great and fast. My service person Jay Khon is just ?

Rudy Hubbard

I showed up without an appointment and Kevin Graves took care of everything. Great experience.

Great Service

My rim had been scratched alone with a few chips in my paint, service was great.

Great customer service from Heidi!!

Great customer service! We bought the car sight unseen from Kansas City and Heidi Montiel couldn't have been more helpful - from emailing us pictures promptly to answering all our questions & even assisting with the shipping company..I would look forward to doing business with her again.

Excellent Follow-up

I visited the dealership to look at a specific used car and was told by the sale rep that it had been sold but they were still working out the details with the buyer. I gave Michael my business card and said if anything changed and it became available to give me a call. He promised to call me the next morning either way. Sure enough he called the next morning and the deal with the first buyer fell through and he made arrangements for me to come in and test drive the car which I ultimately bought. His follow thru on calling me back demonstrated his commitment to great customer service.

warranty work performed

It took al little longer than promised, but the shuttle service was quick in taking me home and picking me up.

VERY BAD SERVICE AT GREENWAY!!!

I'm a 16 year customer of Greenway Mercedes and Boy was I WAS DISAPPOINTED !! This was the worst customer service I've ever had at any dealer and I've driven many nice cars..... no one could give me an answer on a loaner I was told I needed to talk to many different people no one could make this decision even thou my car was under investigation even Mercedes USA could not give me an answer ! They made me feel like a decision was made by them and my salesman before my car was looked at .............I will be happy and ready to end my relationship with Greenway as soon ASAP.! I hope this helps you in making your decision about buying your next car.

Mercedes-Benz of Houston Greenway-Great Place

Kevin Graves and team is very professional , service was great

Great Service

The service is great, but the service (parts and labor) is expensive. But, at least, you paid for it and you get good services.

Excellent service

Outstanding. Professional and very customer friendly. Really seems to make the customer feel special and appreciated.

Service Maintenance

Services requested were not performed. Service Advisor called to inform vehicle was ready for pick up but vehicle was not ready. Requesting a loaner has been a hassle the past 3 times I've been at the dealer to get my vehicle maintenance.

Mark Keilty was great

Overall very pleased with car and service. Addressed an issue and they took care of it promptly.

Mercedes Benz GLC 300

Great experience! Friendly staff, extremely knowledgeable, and helpful!

G 550

Jay Gomez provided very detailed follow through during our buying and decision making experience. He was courteous, understanding and knowledgeable.The delivery of the G 550 was not as well handled as Jay handled the buying experience. The person in charge of delivering the vehicle was not knowledgeable about many features and kept asking if we had any questions without going through the entire vehicle. We did not worry about the delivery experience since we are pretty savvy about most items on new vehicles and the fact that Jay indicated we would be able to come back anytime for additional training with the shop personnel if necessary. On our own we easily discovered most of the systems on board.

Service A for my CLA 250

Drove in, dropped off my car and picked up the loaner. Very smooth. When ready, picked up my car and it was completed and cleaned. Stephen Almond is a great service adviser.

customer

Excellent service technicianVery knowledgeableKeeps customer well informed

MCB DEALERSHIP

Good.......................................................................

MB Greenway

They always give great service. Not much more to say.

Great service

Everything was excellent. Their dealings was great

Great experience

My car got flooded and totaled so I needed a new car fast. I reviewed car performances on the internet and decided on buying a M-B GLC 300. I called and left a message saying I had a busy schedule and needed to test drive or choose a car on my first visit, which turned out to be successful and lasted no more than 1 hour. I brought my wife on the second day and closed the deal on that day [day 2]. Of course, we searched the internet for the best price and negotiated to have that price matched!

Service on May 10, 2016

The service was excellent, timely response and great team support.

Phil packer

Kevin Graves as always did a great job of getting my car handled. My only complaint was a clumsy sleight of hand by the tire guy. He said I needed to replace the tires I told him I used NTW. He said I'll match his price and give. You road hazard for free. Then he called them reduced the tire price and charged me for the RH.

Great service

Jerry Goggins is our service manager and is very accomodating and delivers excellent service to his customers. Thank you Jerry and Mercedes Benz greenway plaza.

Great service!

Jessica did a fantastic job servicing my SL. There was a lot of work that needed to be done to the car but none where unnecessary. She exemplifies professionalism.Brad The tire technician and the rest of the team or also great.

Great Car Buying Experience

What a great car buying experience!!!!We ad te car shipped to Scottsdale.Rik Hambright, the Sales Manager, was so helpful in this transaction and made the delivery go very smoothly. We recommend this dealership.

Best buying car experience ever

Specific thanks to our sale lady Who noticed us right away and came to assist us when everyone else didnt. We were very satisfied with her customer service skills and how she explained everything to us very throughly.

Mercedes Benz GL450 repair of automatic door locks

Jay Kohn is the best. Always there, always responsive and always trying to do the right thing.

Superb Service

Brad was knowledgeable and helpful throughout our car buying process. He tried to make our experience as painless as possible (as most of us do not want to sit in a car dealership all day!). We are extremely happy with our GLA 250 and highly recommend Brad to others who are interested in purchasing a Benz.

Excellent discount on new car, great salesman