Mercedes-Benz of Honolulu

Excellent service as always

As always, excellent customer service. Dropped off our vehicle, which was quickly taken in, I was out of there in a few minutes. The shuttle service was ready and waiting, as promised. Great communication regarding the progress and completion of the service. Pickup was quick as well, exactly how I like it! Appreciated the option to pay online prior to picking up the vehicle.

Excellent

Totally satisfied with overall service,Charly my salesperson had been very helpfull ,friendly,detailed and thorough and respectful of want you wants in a car

Customer Service

Drop off appt was very fast & professional. Advisor did a very good job, answered all of my questions & Kept me informed, through out the service process. And pick up process was also very fast & professional. Great Team at mercedes.

No complaints

Was in for regular maintenance. As usual they go beyond my expectations. Speedy and friendly service. I'm completely satisfied. I have no complaints. Everything on my list for them to check was checked off and i left a happy camper.

Above And Beyond

I brought my car in for Service A2. Kimo is my new service advisor and he is WONDERFUL! He' s super friendly and kept me apprised of the status of my car. The following morning when I picked up my car and returned the loaner, the young men working in the garage insisted on transferring the contents of the trunk (scuba gear and tanks) from the loaner into my GLK. I have always received good service at MB of Honolulu but this visit was truly exceptional! Keep up the good work!

They listen and improve.

I moved to Hawaii four years ago and was appalled by the service. I made several complaints and suggestions. Four years later, the issues were fixed! Good job!

Pleasant

Except for 3 days of waiting for service on my car, all other services were excellent! Driving up to check in my car, customer service was friendly. Prepared the loaner quickly too. Overall, very good services

First Class!

Always super professionalism never ever an issue. My car came back riding 100 percent like new and very clean as well. The waiting room is first class as well.

I had a good experience.

Jeff is a great advisor. He always goes out of the way to help out. He is very professional, kind and courteous. My work was done on time.

Absolutely Impressed

I booked my appointment on-line and received an email reminder as well as a phone. The check-in, shuttle drive, service, and check out was great. I had my ML detailed there for the first and was very impressed with the result. I really liked the text updates, emailed invoice and service summaries and online payment option. All of the service members that I interacted with were courteous and professional.

Above & beyond!

Craig Hironaka always provides me with excellence customer service and makes sure I leave happy with my 2015 CLA250. He takes care of my needs and is always sure to follow up.

Unscheduled vehicle repair by Mercedez-Benz of HNL

This service was an unscheduled repair. Service personnel were total professionals. Mechanical issues were diagnosed promptly. Repairs were completed on-time with high quality work.

excellence

Good service, however the wait time is long, It takes more than one hour to wait for the processing and transfer to work. End up I was late to work.

Always great customer service!

Purchased my 2009 MB C300 in 2012 from the dealership and Craig has been my SA for the past 4 years. He is always friendly, extremely helpful and knowledgeable.

Service Advisor Jeff DeCorte is Great

Jeff DeCorte has been my service advisor for quite a few years. He listens and follows through with my requests. He is a true Service professional.

Customer Satisfaction Guaranteed!

This dealership consistently delivers what is promised and ensures that customers are satisfied with services rendered. Even after service was completed and issues addressed, Craig still does a follow up with customers to make sure that everything works they way they should. Kudos to Craig Hironaka, who makes this dealership shine!

Great customer service

Great customer service. Tripp addressed my issues with my vehicle and kept me informed through the entire process. While the service took longer than initially planned, the use of a service loaner made it a non-issue.

Excellent worrk but took a long time

Craig Hironaka did a wonderful job in getting my car worked on. Especially after there was a foul-up in receiving an appointment call from a safety inspection appointment person.. Unfortunately the work took a long time. The wait did not bother me because the lounge was vey comfortable.

my service adviser was outstanding , craig hironaka!!

I made my appointment a month in advanced. When I arrived everything was ready (loaner car and paper work ) I was in and out very quickly.' Part of that great service was provided by the young lady that handles the loaner cars, I'm sorry I cant remember her name but she is ALWAYS ready to go. Craig Hironaka is my service adviser and he also is always ready to go with outstanding customer service. That being said the rest of my experience is less than great, its down right terrible!!! This is what I see from my side. I see you taking in car after car after car and I'm not sure if these people have to wait as long as I have had to wait but if they do I'm sorry for all of them. I have not and continue to not understand why it ALWAYS, ALWAYS takes so long. I guess when you have a Monopoly on sales and service of M. B. we are just expected to wait. We are a captured customer once they have our car. I have waited as long as three weeks plus, not just once but several times. I recently waited 15 day for four light bulbs to be changed. Then when they are completely finished they return a car that looks like it has been sitting in the corner for weeks. Which it probably was. I'm referring to the car wash. If you cant do it right (they have never been right) then just don't do It. If you want to throw in a courtesy car wash, do it right !! I would feel a little less negativity towards the whole thing , the waiting issue, if I was presented with a clean car. after all I brought it in clean That would lessen the pain of waiting and the paying. PRICES ARE ABSOLUTLY REDICULESS. When there is no other place to go I guess you just have to cough it up no matter how crazy. In closing I want to say again that Craig Hironaka , my service adviser, does it all right . so much better than the lady adviser I once had. The only reason I keep coming back is because of Craig. if not for him I'm gone. Last of all is I hate when I get my car back and the seats,mirrors and radio have all been changed

Exceptional

My service advisor(Kimo Maukala) provided me with excellent service,he's very professional and welcoming. He kept me updated about my car and even went as far as getting me a loaner while my car was being serviced,I didn't expect to get a loaner because it was fairly busy,but Kimo happily accommodated me with one, with that being done I was able to get on with my day,make it to a doctors appointment and my boys were able to go to football practice. Thank you again Kimo for all your help!

Excellent service

Went to have valve on spare wheel replaced. Received excellent customer service, even got free car wash, multi-point inspection and shuttle. I would come back to this dealer again.

Always excellent - above & beyond service.

Always excellent service with a professional team and excellent follow up during and after services performed. My car is in great shape thanks to the Mercedes Benz of Honolulu team. I enjoy going there as I am always treated with utmost respect and care.

service

Warren Ishii is a nice and helpful representative. The service is fast and smooth and Warren Ishii explain to me what service I need next

Very Timely

Want a better deal on my next lease. I was a novice and was impulsive when I contracted my agreement. Informed by knowledgeable people I was screwed. But next time, will stay loyal but will insist of negotiation. Best to all at HMB.

I had a great experience and was completely satisfied.

I was given a loaner to use and I felt that the service department addressed all my concerns and kept me updated regarding the repair.

Service experience Mercedes Honolulu

Jeff DeCorte is an excellent service representative. Fair and clear on work to be done on car. Pretty smooth service experience. Would go back again.

Outstanding First Class Service

Mahalo to Mr. Warren Ishii for his Awesome Outstanding help, assistance, and service. The shuttle drivers were top notch professionals as well. Thank you for the First Class service as always!

Very satisfactory experience

My service at my dealership is exceptional. My service writer always takes care of us. The dealership is modern, clean and welcoming. No further comment needed

I Love Mercedes-Benz Honolulu!

I have been a Mercedes-Benz owner for over 20 years and not once have I been dissatisfied with how the service is handled from the sales floor to the service department! The quality and service of Mercedes-Benz far surpasses any other car in it's class! When the new GLE came out, I knew that I had to have it! Dale Payson assisted me from start to finish and he upholds the Mercedes-Benz high quality customer service standard! He listened to our needs, has extensive knowledge in Mercedes-Benz cars and history, has a great personality, quick to respond and has great follow up! I highly recommend Mercedes-Benz of Honolulu and ask for Dale! Mahalo to Mercedes-Benz Honolulu and Dale for making my experience an exceptional one!

Air Bag Maintenance

The entire team exhibited professionalism. My service adviser Jeff was extremely competent and insured that my experience was pleasurable and he was sensitive to making the process convenient..

Happy Customer

I received good service whenever I have my car serviced.It's all about people and how they go out of their way to be so helpful.. The service is great,

Fenomenal experience

This my very first time ever buying a Mercedes Benz car and it was truly great. Lito was the sales man that helped me and he was great he explained any tough questions I had to ask and he was very friendly. I've bought a few cars in my life but this truly one to remember given that I am young and many dealerships I've been to have token advantage of me because my lack of knowledge on buying cars but Lito treated me like family. Thank you again Lito for all your help.

Bill Harris

Bill Harris helped us graciously through very step in picking out the right car specific to my needs. I love that he gave me the courage to buy a "red" car!!!! I am very appreciative.

Had a flat tire, called Robert Lee.

Manny & Robert made replacing my flat tire painless. I was at work within an hour of stopping on the side of the road with the spare put on & going to the Mercedes dealer to drop off my car.

service dept.

through my wife's first maintenance check up time length of service, communications with customer, and reasonable price...Jeff Decorte's excellent job was one of the reason to stuck with Mercedes Benz of Honolulu.

Craig is the best!

We love your service on our 2 cars. May buy another one too. Craig makes everything so easy when we bring one in for service!

Easy and worry free. No pressure

Our experience was wonderful from our lease turn in into getting a new lease . Kanoe has and will be our salesman for years to come. We always get VIP treatment from him and his entire crew. Lauren did an excellent job explaining in detail all aspects of our new leased car. She was very patient with us. I would recommend them and MB of Honolulu to all my friends.

Jeff DeCorte took care of everything!

I know we all get a bit anxious when our car gives us problems...this past week my car did just that. I called Jeff DeCorte to explain my cars symptoms. I had my car towed to Mercedes Benz of Honolulu. After a short while I received an estimate (reasonable) for the repair. My car was ready for pick up the very next day. Jeff DeCorte also made sure my safety inspection was complete at no charge.Mercedes Benz of Honolulu has never let me down. Fast, Fair and Excellent service.

Warren Ishii is amazing!

I made special arrangements with Warren Ishii to drop my car off late and pick it up the next day on my way to work. Warren was waiting for me and expedited my loaner. I was in and out within minutes. I was notified the next day by Warren that my car was completed, ready, and waiting. When I arrived, Warren had my car parked conveniently, washed, and ready. He had the paper work for my signature ready for me, and I was in and out in 5 minutes. He even held open my door and waved as I departed. Wow, where do you ever find that kind of efficiency and service in this day and age. My car is pretty much problem free but I am almost regretting it as I want to experience more of this kind of "Warren Ishii Service"! (The young lady who handles the loaners is also a superstar! Is her name Jen?)

My experience was easy and excellent.

The service was easy and fast. Warren got my car ready within one day and answer my questions. Specially, the loaner help get through the day easy. Good job!

Helpful and courteous

There was a long list of options to choose from and a flurry of emails before my car arrived to work out a fair deal for both of us. At the end of the day it was all good and I'm satisfied with the outcome.

The human interaction makes all the difference

I cannot say enough about Warren Ishii, he is simply the BEST!Knowledgeable, experienced, thoughtful, patient and kind, Warren's interaction and "style" allow me (and I imagine all of his clients) to engage in honest conversations, asking whatever is on my mind, even the most elementary questions. Moreover, to me, Warren's integrity is very obvious and I trust his honesty. It makes my Service experience worthwhile and educational. When I said to him, my tires are different, the rear tires are wider than the front. He simply replied, yes they are staggered. I now have increased my automotive vocabulary. I really appreciate him!

Scheduled service check

The professionalism and commitment to customer service displayed by Craig Hironaka this time and every time I have had to service my vehicle has always exceeded my expectations. I have considered buying another vehicle but am conflicted if it is not a MB as I know the service standards will be lower there than at MB of Honolulu.

Purchase of previously owned GL 350

This was our second purchase of a vehicle at Fletcher Jones Mercedes. We were looking for a new car for my husband and saw this great family SUV for my grandchildren. So after a little discussion with my daughter and son n law we negotiated. We are now arranging to ship to Nevada. This was a preowned certified Mercedes that came with low Milage and warranty. We also liked the availability of extending the warranty and the service package that we purchased. Besides our salesman Dale Payson who the purchase easy as possible. We will see him again for a car for my husband.

excellent result. very satisfy.

I bring safety check my C250. Craig Hironaka take care excellent .Every year I feel drive new car. Thank you very much, CRAIG.He is the excellent employee for your company.

Absolutely efficient and informative. Craig was awesome!

Craig gave me exceptional attention and service. The kind of service everyone who owns a Mercedes comes to expect without abusing. He is so knowledgeable on every front. I often want to know about what's new and what I should drive next...because he also drives Mercedes he has the info I need to make or comtemplate a decision. I have been with Mercedes since 2006. I keep thinking about switching to something less expensive but the quality and service keep me coming back!!Great job Mercedes!!Roberta Christensen

Best way to buy a new car

My husband and I were in the market for a new car and had just been at a competitor dealership prior to coming to Mercedes-Benz. Needless to say the other dealership did not impress and we left there with a very poor taste about car salesmen and new car buying. We arrived at the Mercedes-Benz dealership a little early for our appointment, but was immediately greeted by Kui. He was warm and friendly and answered all of our questions. He was extremely knowledgeable and helpful without pushing us into something. He was able to find the right car for us. From the showroom to the excellent staff, the quality and standards shine through.

Wonderful Service Experience... friendly, efficient, helpful

Jeff Decorte, my service advisor is so friendly while being efficient and knowledgeable. He works with a confidence and professionalism that makes your service visit an excellent experience. The shuttle driver was so helpful and courteous. A really nice experience all around.

Excellent Experience

I got my dream car with the help of LITO and PAUL and I'm looking forward to see you on next visit for my car service.

Service

Aside from the performance of a car, service is key for me in choosing the right vehicle.Jeff has been doing an outstanding job and I am very pleased.

My service manager Many Cabral was excellent

My service manager Manny Cabral gave great service and went above and beyond when he assisted me when my key needed to be reprogrammed after the service

Excellent customer service

Craig went above and beyond his obligations, diagnosing a long-standing problem and fixing it for me in an economical manner. He also got me a great deal on new tires. He was very knowledgeable and helpful.

ML Review

Mercedes Honolulu was extremely service oriented. Highly trained staff. Clearly, they aimed to please the customer. They ensured that you were informed about every aspect of the car. They even had a seession on how to use each and every remote, display, and option.

Awesome customer Service

Awesome Customer Service!Warren Helped get my cars back on the road. I came in with a bolt on my tire, I got it replaced asap! Thanks for the great service Benzo! Thanks warren, ill be coming to you.

Great experience from Service Dept

Jeff DeCorte is terrific! He is professional, friendly and efficient. My loaner was on time and my service was handled swiftly. Having 2 jobs I appreciate that respect of other people's time.Thank you!M Duffy

Excellent Service

I have been using Mercedes-Benz of Honolulu for about six years servicing our cars. They seem to be getting better all the time. Customer attention, scheduling, quality -- all exceptional.

Syncing the new Key

Very welcoming staff. Manny is very knowledgable about the key I purchased and so my older key for my car. He taught me how to change the batteries for my keys.

Awesome Service

My service rep. Manny was awesome even when it came to a minor set back in getting a safety check.He solved the situation and everything was resolved

Great customer service

Our sales person Kanoe Robinson is the person to see if you want a great experience and service in buying your next Mercedes Benz.Very knowledgeable about the product, no pressure, and we got a great price as well!Would recommend him to anyone who asks.Everyone is friendly and courteous at the dealership. Overall a great experience that will keep us coming back again and again.

exellent service

whenever I see Mr. Craig Hironaka, I feel so happy.he provides excellent services and I feel very comfortable all day.His attitude to his clients are super!thank you always.tsuyako

Great service!

Outstanding service and very fair pricing! Service was fast and they did an great job washing my vehicle after. I would highly recommend going to the dealership and not a local random auto shop.

Great Customer serivce

Got a great experience with service writer Graig, always helpful, friendly, and most importantly, caring about his customer and happy with what he does. The workshop was clean and I did not have to wait too long to get my loaner car and getting back to my office.

Craig is the best!

My service manager, Craig is always willing to go above and beyond for my car and me! The annual service went very smoothly, and Craig is always so accommodating and care about my family. This is the reason I stay with Mercedes Benz.

GREAT SERVICE. NICE ATMOSPHERE.

I worked with Kui and he was really patient, courteous, and outstanding salesperson. Great sense of humor. It took a while to get my new SMART 2016 but it was worth the time.

Outstanding service - Honolulu Mercedes

Jeff DeCorte my service advisor is professional, courteous, efficient, and outstanding. Honolulu Mercedes runs a efficient service operation. Staff is well trained as everyone is courteous and professional.

Very pleasant couple of hours.

Watched a couple of DVDs and had a great cup of coffee and a Danish. Doug Krummel quickly checked me in and quickly checked me out when the work was done.

service

Warren Ishii,he was the one who helped us . And he was so kind for us to take care what we need. He gave us a loaner too. Hopefully for the next maintenance, we still can afford it. because 2 years ago, my husband brought the car for service, but somebody told him that we have to pay $2,200.00. And my husband brought the car home back because we cannot afford it. We just go to Midas to change oil. But this time, I received an email that our car needs service from Mercedes Benz, so I call and I asked everything how much the cost if we can afford. Well, I think we can afford the quote that he gave it to me,thats why we brought the car in there. And I'm so glad that Warren Ishii was able to help us. Hopefully in the future please give us a good rate for the service of our car. Thank you very much Sir.From: Esther and Nelson Corpuz

It was truly a wonderful experience

The people was pleasant and very friendly. Chris Farmer took very good care of me and he was excellent! I was able to look around comfortable and was not hounded by sales people and I really liked that. The sales floor was clean and roomy. The sales people were very knowledgeable and very helpful.

very friendly and efficient

Friendly and easy. I can't go without a car so the loaner is important and my time is precious. The dealership made things very easy for me. They were able to help me identify my needs.

The Best Customer Service!

With my first purchase of a Mercedes, I was nothing but impressed with each member's care throughout the buying process. From test driving to financing and showing all vehicle capabilities, I was taken aback by the length that Mercedes goes to show their customers that they care.

Emergency Service

Thank you so much to Mercedes Benz of Honolulu and especially Kimo! My battery died and I had to have my vehicle towed in with no appointment. Not only did I get my car back the same day, my safety check was done, car washed and I was shuttled to and from work. Kimo kept me updated during the day and made a frustrating situation better!!!

Everything went smooth; in and out in good time,

I brought my car in at 9am, and the service center was packed.But Jeff took care of me and I got my loaner pronto.I was in and out in 20 minutes.MarvelousJimmy

First inspection and service of a recently purchased SUV

Jeff approaches my vehicle's service needs and analysis as if it were his own vehicle, communicating clearly options for repair and the scheduling of those repairs. Jeff inspires the trust of his customers in his professional judgment and demeanor.

Excellent serivice visit.

Was rapidly greeted by Jeff my service advisor. All information was already on his iPad and signed it and waited for the shuttle to take me home. Later in the he called as well as the shuttle driver to pick me up to return to the dealership to pick up my car.

The ease to schedule service and the excellence in service.

From the prompt and friendly greeting on arrival for service to the professional service and care by Jeff Decorte is a tribute of Mercedes excellence in customer care. Overall I am very pleased.

A very pleasant car service appointment experience.

Warren was very professional in his dealing with me. He was thorough in explaining what he will do with the car and kept me up breast with the status of the car.Shuttle pickup and dropped was excellent. They were there on time as promised. A very good experience.

Friendly staff

Check in was quick. Staff was friendly. Got my loaner car right away. Service was great and quick. When I got my car back nothing was missing this time. Awesome Job.

How many is too many?

This car marks my fifth purchase from Fletcher Jones Mercedes with Bill Harris. I have considered many other cars over the years, Audi, BMW, Tesla. With Fletcher I always ask myself the same thing before I move on.... Superior cars, superior service, Why go anywhere else?

Love Mercedes Benz & will never drive anything else!

Craig Hironaka provides the most excellent service. Charlie & Mark McMurray best sales persons. Although other makes/cars catch my eye I am loyal to MBenz because of these men. My fifth MBenz (third CLS550) - just when you think the CLS550 is the best of the best - the redesign is even better & more beautiful - simply amazing!

Excellent customer service in service department

Craig was my service advisor years ago when I bought my first Mercedes. He was wonderful then and wonderful now. He made sure all of my requests were made and went above and beyond to ensure my car was working at its best! Craig was efficient and kept in contact with me throughout the entire process.

Excellent Service Representative

Craig Hironaka as usual is an exceptional representative for Mercedes Benz Hawaii. He scheduled maintenance for our two cars... first one done and second one in the shop as we speak. Unrelated to the service, I just asked Craig to check on our ML 350 Takata airbag replacement, I've called your office a few times and most recently to a gal that said it was on the recall list and no parts available for replacement. I just want Mercedes Benz to know that I contacted the company about the recall and want it corrected as soon as possible. If someone other than Craig should handle please pass this on to the proper person/department. Don't lose Craig... thank you. Gary Furuta

Emergency

Craig was the best. I was stressed out and he made me feel like there was no more worries. I got to the airport on time. He kept me updated the whole way and I pick it up tomorrow. I will definitely say a big Mahalo

Programming new key for Smart Car

We were made to feel very special even though we didn't have a high-end vehicle. The service was very personable by all, and Jeff Decorte delivered the service in a very timely manner.

Excellent Service

Service was excellent. The service consultant was very helpful. I was a little late with my appointment but they were accommodating. They kept their promise of the time the car service will be finished. I just wish I could get a loaner next time so I don't have to arrange for rides when I pick up my car.

two thumbs up

Fast and friendly. Quality work. I received my van back before ETA. Cuong walked me through issue at hand and gave me estimate for parts and labor before proceeding with work.

Safety inspection and service

Been dealing with dealership since arrival on Oahu, excellent service manager, grateful for the rapport and length of service with same manager, true of sales service as well.

recall completion

Thanks to Jeff and the crew fir quick and efficient service. I sporeciate you all getting me out in time for my pm shift. Mahalo nui loa

MBZ GL450 service

Jeff did a great job in helping us get our GL450 back on the road. Fortunately we had the Zurich extended warranty which paid for the repair.

Make Howard Bishop President

Our experience at Mercedes Benz was great. Howard treated us great and was super professional. We can see why your business does well, and it's because you have sales people like Howard Bishop. We hope to someday return for a Mercedes-Benz. Aloha,Scott and Makiko

Thank you to Warren

Brought my CLS in for B1 service and found out that the air suspension wasn't not working properly. They needed to order parts and Warren arranged for a loaner from enterprise because they had no loaner cars available. Since they had to order parts they had the car for about 1 week so it was a great help for me.Thank you Warren

Warranty Extension

I was having problems with my fuel pump and received the warranty extension for that part, thanks to the excellent service my vehicle was done in a day!

**2008 E350 MB Wagon**

I couldn't ask for better customer service. Warren has to be the best Service Tech in the business.Totally stress free shipping our cars to and from Honolulu.

Excellent customer service.

We are a Mercedes Benz customers since 2004 These are 3rd Mercedes Benz car we owned., Due to customers service and quality of excellent uncomparable from other dealership that is why we love to buy Mercedes Benz.

Awesome

They did an exceptional job with my car and gave my C350 a nice bath. I would recommend this dealership to any of my friends.

Welcoming

Came in due to a factory recall. From my first call of scheduling the appt to paying for any other work I requested...every person I came in contact with made me feel welcomed. I requested a loaner which helped tremendously as I have important appts through out the day. I had my daughter with me when picking up my car and she texted her husband as we were waiting in the lobby to let him know this place was "SO" friendly! Note: they are in the market to buy a new car.Mahalo,

Recall review

From schedule to completion the crew is amazing. Scheduling was convenient for me. I was offered shuttle service in which I accepted, nice friendly driver, vehicle returned in eta expected. Returned to me much cleaner than when I dropped it off. Juliana is great!

Excellent Service

Craig Hironaka coordinated the service in a timely, courteous, and professional manner. Craig has been my service representative for many years, and his professionalism, together with Mercedes quality product, is the reason I have continued to do business with the dealership.

Outstanding

Chris Farmer did an outstanding job staying on top of my every need to accommodate my timeframe as well as providing exceptional service.Lauren Lum did an outstanding job in walking me through the instrument panel as well as educating me on what the new Mercedes is capable to do.

Outstanding

My name is Lorraine....I made an appt for my carMBenz 250 2015 for my first car maintainance service.... I was so impressed with the first employee by the front entrance how he greeted me.... Then followed by the dispatcher who was also great...very courteousMy service advisor Juluana was outstanding and very attentive to my needs....I had a loaner waiting for me....This visit was great... Good excellent teamwork!!!!

Exceptional service

Very professional yet personalized service. Every concern was addressed and resolved. All repair work needed and done were explained clearly. Car was very clean when picked-up.

Easy and fast

Like the title. The use of a loaner provided the greatest ease of scheduling a service appointment as well as having a rep that listens well and translates for mechanic staff.

Exceptional experience has become the standard

Every person involved with the service experience is exceptionally professional and courteous. They take the time to have a genuine conversation with you and provide you with honest feedback and prompt updates. I unhesitatingly recommend Mercedes Benz of Honolulu to everyone I speak with about vehicles.

Speedy Excellent Service, job well done!

From service consultant's quick response in completing service order form to car delivery upon completion. Service performed in an efficient and professional way. 100 percent satisfaction! I shall request Julianna as my service consultant again on my next visit. Keep up the good work.

Better Communication Needed

Been doing business for 20+ years. Internal communication needs some improvement. The delivery and explaination details of my new vehicle by Ms. Lum was super. Can't wait to fill out her survey.

Beyond EXCEPTIONAL!!!

From the moment you drive into the dealership we loved that we were greeted by valet. Upon entering the showroom everyone was attentive and just wanted to help us all at the same time, which was awesome! Kanoe who has been with Mercedes for 19 years was awesome. He didn't rush us into buying anything and made us feel at home. He asked us what make and model we were interested in and took us directly to one that was available for a test drive. He explained where all the features were located and made it easier for us to test drive the vehicle. The color vehicle that we wanted in red was not available on the lot but he got one from the warehouse ASAP for me and it was more than I expected in the most happiest way. As soon as I said "I want it!" He had it washed, gassed up, and ready for me to take home. He made the paperwork so very easy for us that only required signatures. He explained everything that was included with car from the exterior to the interior and I was lucky that I got the sports package. He made us feel very comfortable that we shared stories and laughed. Even though we were in a rush, Kanoe made other arrangement should we not have enough time for going over in more details about the car features, he made time the next morning for us to come back with the new vehicle for other questions and even got us an appointment for having the car tinted at a very great price. We hope he and the staff enjoyed the donuts we brought and we look forward to future business with Mercedes of Honolulu! Respectfully,The Happy Bohanon's!

very good

The SA, Konrad Trapler is very personable and very knowledge with the car features. He spends a lot of time with his customers to help us choose the car.

Service Experience

The service was truly exceptional! John Le was awesome! Even your shuttle driver (Ato) --- very friendly! Wish every car dealer will be like yours. Much Aloha~

Fixed problem

Unknown reason why car engine was not performing correctly. Kept me updated and always informed me as to the status of my car being repaired.

Good service

Service was good informative and quick...didn't need to wait longer than I was told and rob kept me updated on progress so went smooth

Brake rotors

I am always treated like royalty by Jeff De Corte and really appreciate that. I am disappointed in MBUSA because it's unbelievable that my rotors had to be replaced twice in 51,699 miles. I recently purchased a 2014 SLK55 AMG and sincerely hope that MB has done a better job of making their rotors more reliable. My last car before buying my 2003 E320 was a Lincoln Mark VIII and the rotors didn't have to be replaced until I had near 70,000 miles on the vehicle. I contacted MBUSA but in no way should my complaint be considered to be against Jeff.

John Le

John Le is a wonderful. He is very detail orientated. The new use of a seamless electronic system eliminated any wait from drop off to loaner car to pickup. He replies to emails almost instantly. My car was fixed and returned within hours.

Great Service

The service provided to me was excellent.My brake pads needed to be replaced andjob was done to my satisfaction.Mr. Ishii was prompt, thorough and answered all my questions.He made sure that job was done properly before I picked up the car.I left happy knowing, I will be safe on the road!Thanks Mr. Warren Ishii!Great job!

Excellent Service

We have always received great service but this most recent time, was exceptional. John Le's customer service and constant dedication to ensure we were informed at every step of the process was truly appreciated. Thank you and keep up the good work!Claudia and James Granata

Great overall experience

I always get great customer service at MB Honolulu. Friendly people. Always leave happy. Glad i bought a mercedez benz. Love coming back when i need to.

Excellence

We always receive excellent service whether we buy or lease and your entire staff should be commended for their helpfulness. Chris has always been very professional when working with us..

Nothing compare to BMW

I'm previous owner of BMW 750 LI and every time I come to Benz dealer I'm more than impressed. Car itself is nothing compare to BMW but again their service and professionalism is the the best. Special thanks to Mr. Farmer and Juliana, my advisor!

improve

I think that you guys canbetter the carwash provided, I feel like a $25 or $30 carwash should include vacum thanks thanks thanks thanks thanks

2015 Mercedes-Benz 350GLK Demo

As I wrote last week in connection with my recent lease of a 2016 Smart Car Prime, Kelsey, Lito and Paul were also extremely helpful in helping me to make the necessary arrangements to lease a 2015 Mercedes-Benz 350GLK demo several days ago.I also want to commend the General Sales Manager, John Shreve, for his personal involvement. Without his willingness to accommodate my specific needs, I'm quite sure there would't have been a deal to lease the second car from your dealership. Mahalo nui loa!

Excellent customer service.

If all cars were created equal I would buy my car at Mercedes every time because the service is outstanding. The sale man provided excellent service. The staff provided a comfortable atmosphere. Job well done. Aloha Wayne Kim

"Excellent Customer Service Representaive of MB"

Craig Hironaka "as always" took care of my vehicle with a friendly attitudeand besides answering all my questions and concerns, he help me on solvingother issues with my car.I consider Craig an Excellent worker and knowledgeable service representative. Great service experience.

Great Help

Craig always does a great job answering questions, and helping me with various issues. He also showed me how the car will give me my tire pressure and other information. He also told me how to help my husband who just got a new battery at Mercedes, and didn't know how to reset his windows. He even took me to see one of the gals in the sales department who explained how my phone connection works. I was having problems. I really appreciate this extra help. That's what makes it 5 star.

Great Service as Always

All of my experiences at Mercedes-Benz of Honolulu have been wonderful -- FANtastic cars (I'm leasing a SMART car) -- GREAT service -- friendly and courteous staff who go out of their way to assist. Keep up the good work.

Yearly service check

Craig Hironaka at Mercedes service is THE BEST! He takes good care of my car to the point where I just don't worry and he's there when I need new tire, service, diagnosis, free safety check and always washed car when finished! Courteous, listens, he's the man!

Service A

Doug was my guy . Very nice , got me in quick, out quick ,My only thing, is my rims were dirty . My car was washed , but the rims ..... meh Maybe its my fault.other than that, great job

purchase of maintenance

Paul was very nice and professional. The receptionist was very welcoming and offered water or coffee. Brad, my salesperson remembered me from my purchase in July.

Konrad was the reason for the sale

I was set to buy a car at a different dealership literally the very next day I visited your dealership. I just went to Mercedes to do some due diligence. Konrad stepped in, was knowledgeable, friendly, persistent, and researched not only what I wanted but what the competition had available. He was the reason I didn't buy go through with my original purchase. He deserves whatever highest award you guys give.

So happy I left the 'Dark Side' aka BMW!

Everything this dealership does, it does with the customer in mind. From purchase to service I am sold for life. As a recovering/former BMW owner I can say without reservation, I will never, ever leave Mercedes or this dealership again. As a comparison--BMW always wants to sell you something when your car is being serviced and they never ever have a loaner car unless you buy something. Mercedes is zero pressure to buy anything and always a loaner. BMW service agents are disrespectful. Mercedes are genuinely kind and helpful. In Hawaii BMW and Mercedes are across the street from each. Save time. Skip BMW. Mercedes are all around better cars, built to last but when they need routine service they treat you right. Thanks Mercedes-Benz of Honolulu!

Tire replaced

Glad that I was offered to purchase the rim and tire maintenance package. Very useful. Craig Hironaka took very good care of me. Thank you all!

Always Satisfied

Entire process worked smoothly from scheduling through delivery. I can always rely on Jeff DecCorte to give me good advice and best service. This time it was just an inspection but I received the usual excellent service as on other visits.

Service

It was very good service with Juliana. Just hope that they can fix my car problem next time with the part that is on the way.

Great Service Experience

Graig Hironaka does a great job in following up on the work being done and providing updates. I have never been disappointed. He goes the extra mile.

Had been a very pleasant experience.

Howard is a very experienced professional. He moved the whole purchase process very smoothly and efficiently, attended to every details, and with great courtesy and nice smiles through out the process. It was truly a pleasant experience in working with Howard.

Annual auto check up service

MB of Honolulu has great staff and they always provide excellent, timely services. A shuttle was provided for me from my work place to the dealer's location so the whole experience was very smooth and convenient.

Very satisfactory

Even though I don't have a loaner the shuttle brought me homeat Makakilo and I also given a good discount,thank you so much!

Great Service

Quality of work was great. But, I had to wait 3 and a half hours just to get 1 new tire!!! I went on a Saturday and they were very busy and it seemed like only 1 or 2 service guys were working. Maybe put more employees on weekends for faster service.

Service

My tire had a razor blade in it and I brought the car in to the dealership to get it looked at. The razor hadn't pierced the tire where it was leaking air but after they assessed it I was told to replace the tire. From the time that I arrived until I was finished everything was professional and pleasant.

Smart car services.

After I pick up my smart car and drive every day and I found something wrong about audio system.It cuts out for a second then return normal often. (every 15-20 minutes)I made appointment smart car service department and they find out any problem of audio system.I hope this problem not come back again when I drive myself.Mr. Decorate take care of my smart car very well in this time.

good service department

I was very impressed with the service advisor, Julianna. She was extremely knowledgeable, efficient, considerate and thorough, which made the entire experience quite pleasant for me. It pretty much went flawlessly and the turn around time was the best I have ever had.

Annual service

Service person was excellent. Busy day, but took good care. Look at the needs of my car and recommended the service I needed. Very pleasant and easy to work with. I would want him to be my service agent on my next visit.

Wonderful Service Experience

I was thankful for my Service Advisor, Jeff, and the Shuttle Driver, Otto, they were a pleasure to work with. Will be bringing my car in for future service appointments.

I am always impressed with the service I receive

I am always impressed with the service we receive in the service and parts department. I really love to visit with Juliana my service rep. She is always friendly and takes the time to make sure everything is done right the first time!

service

This service was done in record time. Tony is a great service advisor! I look forward to work with him again. Good Job Mercedes Benz Honolulu!

SErvice Advisor

Warren Ishii has been our service advisor for years. We appreciate his attention to detail and his adherence to on time appointments. While Warren was on leave we were reassigned to Stephanie Simon. We are very impressed with this young lady. My wife and I both had our cars taken cared of by Stephanie at the same time. Charming, energetic, understanding and patient. And she knows her products.We wish Warren a speedy recovery but now have a delightful alternative in the service department. Mercedes Benz of Honolulu has been our best automotive experience for the past 23 years.

Maintenance visit and bought a new car too!

Took car in for a warning message. As usual, Craig Hironaka, my service advisor, was helpful and very efficient in taking care of matters. While waiting, I wished to speak with Wendy regarding a warranty issue. She was with customers. So, looked at new cars in showroom. Guess what! With Kelsey Millner's great assistance, ended up buying a new car! It is probably on the ship to Hawaii now!

Buying a certified mercedes

I walked into the dealership without appt. I wanted to trade in my car. Robyn was assigned to me and got right on it. Within an hour I had the paper work to my new used certified SUV. I checked on the car and told me they were ficin breaks and put on new tires. I was supposed to come back at 5pm to pick the car up. Robyn set my phone for me and and explained the dashboard etc. we ended up telling for an hour. He invited me to call him anytime I had questions or needed help with the car. He thanked me for my purchase. Robyn is a great salesman. He is not pushy he just helps you find what you are looking for and explains everything so you make informed choices. I would work with him anytime and recommend him to anybody wanting to purchase a Mercedes in Honolulu.

GLK 350 Annual Service

My annual service involved a major problem but through Warren Ishii's efficient action, it was taken care of and resolved to our satisfaction.The whole process from scheduling the appointment, requesting a loaner and receiving the car in a clean condition was above My expectation. It's always a pleasant experience to have it serviced at Mercedes Benz of Honolulu.

A+ for Me

Went in for regular maintenance. As usual they treated me very well. Car was ready earlier than estimated time. Picked up my car nicely washed and clean and was out the door in a flash. These guys are the best!!

Excellent service

Craig is excellent at customer service! He is friendly, helpful and most importantly, knowledgeable about the specific car. He also know the specific needs of the customer.

all went well

Charlie, finance person, all were knowledgeable . Liked the C-300, a demo, but near new at somesavings. Dealership clean, upscale shows class. Like the. MB USA ads state, the best or nothing. Shall lease my next one from Charlie, and MB Honolulu. Mahalo, Peter.

My first experiment and the best one at a Benz-dealership

The saleman Marc Mcmarray is really into his job. He explained in details and showed his knowledege on Mercedez Benz CLA 250. He spent his 4 hours on his customer without showing any frustration, or tireness. Also, I had a great experience learning about the car this morning. She shows great knowlege about her Mercedez's and great explaination without confusion her customer.I will definitely come back for my second Benz. Thank you for your great services.

Exceptional

Excellent service, quick and knowledgeable. Craig was an amazing service manager. An appointment was set quickly and a loaner provided which made it incredibly convenient for me.

2nd maintenance (20,000 miles)

We made our appointment way ahead. Was supposed to get a loaner car. Was told none was available. So they ended up driving us home. And next day, they delivered it to us. Since we had a second car, we were not inconvenienced at all.

As usual, everything was great, thanks to Warren.

Warren has been my service advisor for several years, through several M.B vehicles. He has always provided excellent assistance with everything I've had to have done. I can count on and depend on Warren to get things done properly, and I hope he'll be there for me with my next M.B. vehicle.KMTanaka

Service representative

Julianna Parks was extremely courteous and friendly when speaking to her About the service needed on my vehicle. She was easy to talk to and I would rate her a 10 for customer service. The service performed on my vehicle was done quickly and proficient? GREAT SERVICE ALL AROUND.

Excellent service and always courteous

Outstanding overall service and courtesy. Minimal waiting time. Outstanding knowledge and concern of problem. Friendly courtesy driver and counter personnel, and knowledgeable. Everyone seems to know their job and enjoy it.

Recall for Mercedes

The staff at Mercedes are the best! Friendly and accommodating at all times. Always enjoy stopping at the service department for the pastries and water.

Superior service

I recommend Warren Ishii for being an exceptional service representative. He took me on time and arranged for a loaner car. He reviewed all services the mechanic provided.

GREAT SERVICE CONSULTANT

Jeff De Corte from my first 10,000 mile service to this last one at 50,000 miles has always been very professional and knowledgeable. Being a former auto and truck mechanic and repair shop owner I feel very good dealing with Jeff. I will be there for my 60,000 mile service or for any other work I may need.All the staff personnel that you encounter are very friendly.

clear, concise, economical, transparent, professional

my service rep communicated clearly what needed to be done each step of the way.he was very concise and did not waste anybody's timehe made sure all repairs were done in the most responsible, economical fashion with an eye for the future not just to quick patch the moment.he made sure I knew what every step was going to cost and how long it would take.he spoke clearly, articulated well, stayed absolutely on topic, did what he said he was going to do.flawless, as always. MB Honolulu has great DNA. I've used them exclusively for the past 10 years. They are the best!

Surpassed my expectations!

A shopping experience commensurate with the type of vehicle purchased - met and exceeded all my expectations! Kudos to the entire team from sales to finance. I will be a Mercedes Benz of Honolulu customer for life now that I know what I've been missing :) I mean it. Customer service and attention to detail has been superlative. I could not recommend higher - Quon, Kui, Beka, Wendy and Angie. I was treated even better than at my own bank and believe you me I let them know it too. My MB ownership history goes from a CLK430 to a CLK55 to now a CPO E350C. I just love the body style and uniqueness of this particular model. With luck I will have an S65 someday! Mahalo Nui Loa Mercedes.

Excellent Customer Service!

Kudos to Stephanie promptness, friendliness, and professionalism. Superb job! Thanks to the two drivers' great personality, friendliness and wearing those smiles on their faces at all times!

Completely satisfied with my experience once again.

I now consider Mercedes Benz of Honolulu the standard to which all others dealers will be compared to. Every aspect of the dealership adds to the service that I consider well above average.

Excellent Service!

As always, Craig is very efficient and helpful.... does everything with a smile. I was a "waiter", but didn't have to wait too long. Was in and out before you know it! I am in good hands with Craig when I take my car in for maintenance/service.

Exceptional service

Jeff was great to work with and made our service experience easy. We were provided a loaner and the repairs were made sooner that expected.

Service

Hi service was great and so was Jeff the advisor. Got a car to loan and I forgot my garage door opener in the shade visor?? would like to get it back please.AlohaTim Gutierrez

Truly a hassle free experience, and I appreciate it.

It was hassle free, and timely. I was given a beautiful loaner while my car was being serviced.Kanoe Robinson took car of all the scheduling of my service appointment, and then contacted me on my cell phone, which is very convenient,Mahalo, Kathy Winston

Craig is fantastic!

We're had a great experience despite a delay in getting the party needed because our wad pin back order Craig went out of his way to make sure we had a great experience, while we're hoping we don't have any more troubles soon, we know we are well looked after.

Love my new vehicle

Nice showroom to purchase a new vehicle with a great salesperson. I have had a Mercedes since 1979 and have seen much improvements to sales and service.

Professional, courtesy

Felt comfortable, not pressured, they answered all my questions. They made me feel good about my buy and I felt confident. Everyone there were very nice and courtesy.

Great Service Experience!!

My experience w/ the service department was awesome once again. From scheduling to closing was a smooth experience. Jeff De Corte is an exceptional Service Advisor. Very nice and personable guy. Truly, an awesome job by the whole service team!! Thank You!!

Fast and excellent service!

Excellent service adviser Jeff! He always does wonderful job and makes us happy!!! Job was completed on time and on budget as promised! Again team great job!

S550 Purchase from FJ Merceds Benz of Honolulu

The entire sales experience from the beginning to end was first rate, extremely professional, no pressure, very friendly, all the financial details were in writing, there were no deviations, taking delivery of the car was a red carpet experience. The amount and the level of customer service that goes into the vehicle purchase experience, from window shopping to driving it off the lot, has not been experienced anywhere else.

Wow experience!!