Mercedes-Benz of Gainesville

Professor

All aspects of service has been extraordinary. If you like personal service it does not get any better than what you will receive at GNV Mercedes. Mike Potteiger was better than excellent working me through their busy schedule and some instances not charging for quick fixes. Matt Sloan has been very attentive since our last purchase. Scott Stephens, the best popcorn popper in GNV, is always available when we are in the far reaches of the ranch with a flat tire or dead battery. These are guys you can depend on every time.

Utmost Unsurpassed Service

Personal service is delivered by all that I have had the pleasure of working with over the decades. More recently Mike Potteiger in the service department has been most helpful on the decision making process with the E350. Mathew Sloan has gone out of his way in preparing the groundwork for a new acquisition. Scott Stephens has been with me for over a decade. No matter what could happen in the far off distances to the ranch I know Scott will be there for me. Scott went to great lengths to find just the car I will purchase going forward. Besides he is as good a corn popper you will find in Gainesville! If you like unsurpassed personal service this is the team!

Poor customer service regarding refund of warranty purchased

We purchased a GLK350, the dealership had used it as a service car for one year. We decided to purchase an expensive warranty for the car. After some time we decided we needed a bigger SUV and nothing was available at the dealership. We were told the value of the refund entitled to us and were advised that it would take approximately 4 weeks to receive. We traded in and notified Gainesville on August 29th that we no longer had the car and have still not received the money. Calls are made to the dealership to sales managers, they are slow in contacting us so we called the corporate office and were advised the dealer had the money October 1st. Sales was wonderful, service satisfactory, but this situation is unsatisfactory and we would never deal with them again. We are taking about a $2000 refund, very surprising for a quality car manufacturer such as Mercedes to not satisfy their customer. Loved our car, would purchase another in the future, but not from Gainesville.

My First Mercedes!

My first impressions of this dealership, upon entering, we're very warm, welcoming, and relaxed. Matthew had the Mercedes ready for the test drive when we arrived. He took extra time, going over the many features. Never at any time felt pressured. Very personable. And financing (my least favorite part ) was essentially stress free. Thank you for a positive experience

Purchase of Certified Mercedes

No high pressure sales. Spent extra amount of time reviewing features. Very concerned about customer satisfaction in sale and follow up concerns.

Great buying experience

Had a great time at Mercedes-Benz of Gainesville.Mathew Sloan made the process of buying my first Mercedes a pleasant experience.

Excellent experience!

We were looking online for pre owned car and came across one that caught our eye. We called the dealer and Angela Monroe was communicating with me back and forth regarding condition of the car and loan application. She sounded very honest over the phone and we have basically sealed the deal before physically seeing the car /we leave 2 hours away/. I had to depend on Angela's opinion and honesty regarding this vehicle condition. We were very pleased upon arriving to meet Angela and just to confirm that this vehicle looked exactly as Angela had described. Very honest and professional approach. We left the dealership with a new car. We would like to thank Angela Monroe and the team to make this happen.

Good online communication

I made an online inquiry about a used car through cars.com. I got a timely response and helpful followup to my questions.

Very Satisfied with MB of Gainsville

We felt that everyone we dealt with in the show room was very friendly, helpful, and professional! George Bush did a great job of showing us the car and all of it's features, and was especially helpful in indoctrinating us to all of the new technology. George introduced us to the service manager, the business manager, and the sales manager, and we received a warm Mercedes Benz welcome from all.

The poster child for Excellent Customer Service!

A salesman (Curt Curtis) can help you purchase the car that fits your needs and he did a great job. However the service department will keep you coming back to the dealership. They are the people who inevitably sell you your second, third automobiles. Alonzo Strickland and Scott Stephens (Asst. Svc Mgr and Svc. Mgr.) are successfully selling me my 2nd and 3rd cars.All of the Mercedes Benz of Gainesville employees have always exceeded our expectations. We will go no where else to purchase our next automobile.

SMART CAR

RON CAMPBELL IS AWESOME, GREAT EXPERIENCE AT THE DEALERSHIP, VERY FRIENDLY. LOVE THE SMART CAR

An Excellent Dealership

I have been having our Mercedes serviced at Gainesville Mercedes for some years and just recently traded in our old car and bought a new one so I can comment on both service and new car purchase. I have in the past been skeptical of dealerships but I have to say that Gainesville Mercedes has been excellent in both service and in the new car purchase experience. I have found both service and sales staffs to be excellent in their knowledge and in their desire to be helpful. I could not be more pleased with both aspects car ownership and I would recommend the dealership to any and all.

Service review

We have had a great experience with Gainesville Mercedes Benz. We went there only looking and comparing prices and left with a brand new vehicle that was never even considered. I bought a Mercedes, something I never thought I would buy and I love it. It was priced very affordable and had way more options than any other vehicle I was shopping for. My sales rep was amazing. Very knowledgable, friendly and thorough. I was made to feel very comfortable and it was a great experience. I recently had my Mercedes serviced and it was just as great an experience. They delivered me a similar loaner and picked mine up, serviced it and returned it to me detailed inside/out in a quick time frame. I will definitely shop there again and highly recommend the entire dealership from sales to service.

Great Car Buying Experience!

Matthew Sloan made my car buying experience GREAT! I had been looking for a car for quite a while and he always kept an eye out for the car/price range that I was wanting. I know have a car that I just LOVE, and feel that I got a good deal. Everyone at the dealership was courteous and friendly. If you are in the market for a good deal and great people I definitely recommend MG of Gainesville, and ask for Matthew, he'll take great care of you!

Doesn't get any better . Ron Campbell is Excellent

Ron Campbell gave us the best of service. Worked hard to get us a fair price. Very professional. Excellent communication & follow up.This is the guy to ask for. Excellent facility, very good selection and fair prices.

Excellent

All personnel we encountered were friendly and helpful. We bought vehicle thru Matt Sloan-knowledgeable, professional, friendly, sincere. Excellent follow through on our requests-very comfortable doing business with him. Business mgr also great. Altogether, a seamless operation.

Great experience

Bob was a great salesman to buy from. Had no issues or hassle from this dealership while purchasing my new car.

Jeff Baltzer MD

Courteous and friendly staff that welcomed us as part of the family. We took a vehicle in for service and ending up purchasing an auto with financing. The entire process was painless and the staff treated us like they were happy to see and assist us. We have made this our Mercedes Benz dealer of choice for our service. Thanks again. Jeff and Mary Ann Baltzer

Accommodating

Everyone was very friendly, welcoming. Curtis helped me get the car right for me. I was impressed by how quickly everything moved. I started with an inquiry of a preowned vehicle and wound up with a new vehicle.

Service

Valet Service is fantastic! We live 1.5 hours away. This service makes the process effortless and saves us time!

Purchase 2016 SL550

We visited Gainesville Mercedes to test drive and price a new car. Sales Rep, Eric Corley answered all our questions about the car and possible financing alternatives in a very straightforward manner. ( No magic up his sleeves, ) The trade-in offer exceeded the offer from another dealer. We purchased as we felt we had found a "good" dealership, offering a good price.

Outstanding customer Service

Customer service was impeccable. Staff stated below ensured that I was 100% satisfied with the service that was rendered. Their main objective was to make sure that there were no complaints regarding my overall experience.

RIPPED OFF!!!!!!

My Review of Mercedes-Benz of Gainesvilleanthonylaw8/21/2016Reason For VisitService"RIPPED OFF!!!!!!!"My Mercdedes SLK was in the Gainesville dealership for repairs from damage caused from striking an object in the roadway. The repairs required that the entire dashboard be removed from the car, in the process the technicians destroyed the glove box but put the vehicle back together anyway and did not mention anything about this to us. After we had the vehicle back several weeks we noticed the damage that was done, we immediately contacted the dealership about the problem along with another issue we were having that was not related to the damage. Mercedes picked up the vehicle and took it to the shop, once the dealer looked at the car the service advisor called me and stated that the damage to the glove box was not covered and that they had seen similar issues with other vehicles, this was done while they attempted to get the dash out of the vehicle, it looked as if someone took a pry-bar and bent a the frame of the box along with the glove box door. The adviser stated the cost of the box was $800, I told him the damaged was caused by them but he would not admit it. Instead he said he would work on getting the cost down for us which he eventually did, however he wanted us to pay the labor, $165.00, reluctantly I agreed but reminded him that they caused the damage but I agreed to his terms just to get the item repaired. Not only has Mercedes of Gainesville lost a customer it is very possible that we may never guy another Mercedes from anyone.

MB of Gainesville Sales (& Service, too)

I've purchased several new Mercedes from Larry Nero at MB of Gainesville during the past 10 or so years and everything about the sales process has been flawless & professional. I would never consider taking my business to any other MB dealer! Same goes for their service department!!!

Buyer Beware

Don't be fooled by the other positive reviews. My family and I recently purchased a used car from MB of Gainesville. Indeed it was a good car for what we thought was a fair price. However, MB of Gainesville is lacking in the area of customer service. Our car did not come with a spare key or owner's manual. Both of which were listed on their own "Items Owed" form prior to us leaving the dealership. To date, neither has been received. No return calls or follow up from the manager/designee leads me to believe that an alternate route needs to be taken for MB of Gainesville to make things right.

MB of Gainesville Service Department

We just had our first service performed on our E350 and were very pleased with their attentiveness and quality provided. From the service telephone to arrange for pickup of the vehicle to the delivery of our loaner from Michael to the final delivery of our car right to our driveway, it was all first class and friendly. Kudos to to Scott Stephens and your service staff. Glad we made this purchase at your dealership.

Great place to buy a car!!!!

Angela and Gary are the bomb!!!!! They really make the entire car buying process easy. They put my wife and I both on cars the same day!!!! On!y went to replace her Smart care but Angie helped get us a great deal on a second car we just couldn't pass up!!!! Thanks for all your help!!!!

Mercedes Benz of Gainesville is Top Notch!

Top Sales help and information!! Our salesman was a real pro who was able t help us in all areas! Thank you Mercedes Bez of Gainesville!!

MBS of Gainesville

Execellent! Go see Freddie and Matt they are great!!

good experience overall.

Bought a new Mercedes GLS. Everyone was courteous and helpful. Also purchased four year maintenance agreement for the vehicle. Will be interesting to see how I feel in several years.

Mercedes E550

My rep was attentive to my needs and find a perfect car on the lot for me. I am was very pleased with his professionalism.

Curt Curtis made it easy to find the car I wanted!

Very professional staff, everything about the dealership is first class

Great Service!

I had recent repair in which they had to order a part which come from overseas. Despite the shipping distance, they kept informed about what was happening with my car. They went to great lengths in discovering the cause of the problem and conducting multiple tests to Essie that the repair workd. Great job! Thank you.

Sales

Bought a used vehicle and my salesman Larry Nero is the best! Very professional and knowledgable ! Would recommend this dealership.

Used C Class

Eric Corley made my dreams come true. He even delivered the car to Jacksonville himself for me! He was great! Gary in financing didn't stop trying until he got me the lowest interest rate possible. They are kind and true to their words.

service in acquiring a used vehicle in exchange fo

great service...especially our sales guy Mathew Sloan...no hassles...patient and respectful...

Great service

Eric is the best car salesman I have excperienced so far. Friendly (I know that is not alway a good treat in a salesman), honest and actually putting my interests first when providing what turned out to be great advice

Outstanding Service all around!

What a pleasure to deal with Curt Curtis and Gary. These people are true professionals who made buying a car a truly enjoyable experience. There was no pressure, only competence and kindness.They did exactly what they said they would do by giving me a fair trade for my BMW and got the transaction done swiftly and easily. Curt called us en route to make sure we weren't lost and madeus feel right at home at their impressive Mercedes-Benz dealership. When we arrived the vehicle detailed and tied up with a bow with the red carpet down! If you are interested in dealing people who have integrity, years of experience and outstanding products and services, then Mercedes-Benz of Gainesville is the place for you to go!

Outstanding service

Outstanding service department. Totally satisfied.

Smart car purchase

Recently purchased a smart car from the Mercedes-Benz of Gainesville with the extraordinary help of sales consultant Matt Sloan. His demeanor and knowledge of the vehicle he was selling and respect and customer service was awesome.

Excellent services

Great all around service, Service Tech Zo Strickland was awesome , made everything simple, that's what I like simple, and Manager Scott Stevens was very helpful in arranging the service as well

Service and Sales

I experienced great service and my salesman Mat was excellent.

Enjoyable Car Buying Experience

Before our visit to MB of Gainesville, I contacted the dealership by phone to inquire about a previously owned vehicle offered for sale on the dealer website. I spoke with a very friendly and knowledgeable sales rep Erik Peebles who answered several questions I had about the vehicle. I communicated several more times with Erik by e-mail and phone with additional question and Erik's response was immediate and helpful. We visited the dealership to view the vehicle and found a very clean and modern facility. Erik was very pleasant and made us feel welcome. The vehicle was top notch and just what we wanted. We were very pleased with the deal we received. Thanks to Erik and MB of Gainesville for making this the best car buying experience ever. Also, thanks to Gary Martin in the Finance office who explained and completed the final paperwork.

Service was great; buying was not.

My buying experience was not good because I made the mistake of checking a car out on the day my husband was diagnosed with Alzheimers. I initially felt the finance dept. took advantage of the situation. However, when I was hit with a $650 bill, I informed the service dept. that I had a prepaid maintenance plan. A loaner was driven to my home 50 miles from the dealership, my car was driven to the service center and brought back to me with no charges. I think I'm being won over.

Outstanding dealer

I am leasing a C300, and my entire experience with this dealer has been incredibly positive. From the courtesy at the time when I first entered their fantastic premises, to the helpfulness when I twice stopped in for service, I have only accolades for their staff and general manager. Frankly, I cannot imagine a better dealer to conduct business with. (And the coffee they serve--especially espresso--is an added bonus.)

Excellent experience

I leased a CLA 250 after multiple visits and conversations with salesman George Bush (not the former President). Originally I had planned to purchase a used CLA 250 from another dealership. However, because I was in the Gainesville area, I wanted to test drive one. I made it clear to George that I did not intend to purchase a vehicle from him and just wanted to test drive the car. His response was "no problem. Let's go." As I test drove the car, George went over all the features and I was impressed with his knowledge of the car. I had researched the CLA 250 for months and he knew things about the car I didn't even know. George put zero pressure on me to buy the car and didn't hound me after my visit. I kept calling George with additional questions even though I didn't intend to buy from him. He always had an answer. After doing more research and deciding to lease a new one, I asked George to give me his best price. After dealing with more than 6 dealerships, George had the best price and I went with him. To my surprise when I went in to the finance office, the agreement was identical to the one we had negotiated. There was no funny business. If you intend to purchase from MB of Gainesville. Ask for George. You won't be disappointed.

new lease

this was the first time to lease an auto. and it will not be the last. Ken Davis and Angela Monroe were outstanding. They made us feel like old customers and we were more than satisfied with their help. If we are still around in three years they will be the ones we will lease from again.

Best Mecedes Buying Experience Yet

After a terrible experience with BMW down state, I experience the best buying experience yet with Erik Peeples in 40 years! I had a MB but was playing with going with the other German company but the way I was treated at Gainesville MB by Erik has made me a MB owner for life. Gary who handled my paperwork also made me feel like a valued customer.

Buying a new car made easy

I was in the market for a new Mercedes. My daughter had been referred to Mercedes Benz of Gainesville about a year ago where she bought her most recent Mercedes. She was treated so well with price and service I decided to use them also. I knew the car I wanted and gave them a call. We worked out price and details over the phone. I was driving to a tennis tournament on a Thursday with friends and only had a few minutes available to stop and talk. I saw the car, took a test drive and was on my way within an hour. I gave them the go ahead to wrap up the sale and picked the car up on my way home on Monday. All was ready to go. Papers ready to sign, salesman Ken Davis had time blocked out just for me. On the road again quickly. Life is good. A very easy experience. Also thought I got a very reasonable price on the car. Definitely will use them again. Rick

A Great dealership, Ask for Matt Sloan

Had my first experience at MB of Gainesville and I was very pleased. Matthew Sloan took care of making sure I found the vehicle that I had in mind. I left with a new MB and could not be pleased more. Thank you!

Patti from Atlanta

We have had a few MBs in the past and yet this was the most pleasurable experience of all! I have been looking for a particular car for over a year and when it came through at MB of Gainesville, I was stressed about conducting a purchase out of state! Larry Nero was awesome to work with!!! From the moment the transaction begun it was painless and that is saying a lot with the car business. We left feeling like we were taken care of, even called us on the drive home to see how we were liking the drive! Would definitely buy from MB of Gainesville and recommend Larry Nero again!!!

MB Gainesville is the best dealership in my book

I traveled for business from Pensacola FL to Tampa area every week from Jan. to May. There were emergency services I needed during my trips and MB in Gainesville literally saved my life twice so I could go home safely. I can never thank those folks enough, especially Tim and Ian. Thank you guys!!!

GLA 250

This was my first ever MB and my experience was nothing short of OUTSTANDING! Matthew Sloan was an awesome sales person he took me through the car from top to bottom and made sure i understood everything before i made my decision. This was the most fluid transaction i have ever had plus the interest rate was much better than my banks. I just wanted to say thanks to all of you especially Matthew!

A dealer that puts the Customer 1st!

Where to start...I guess where I started. I am father overseas, 8500 miles from my son, and a need for a car. Literally spent over 3 months on the net, over 100 vehicles checked, dealers in Gainesville contacted, and nothing panned out. Primary reason, Dealers did not want to work with me 8500 miles away, some wanted me to look at other cars than the one(s) I was interested in, some never responded. Then, on a Monday night, I found a car at Mercedes of Gainesville. It was clearly a one of a kind find. Immediately, I contact Mercedes of Gainesville by e-mail. The next morning, an immediate response from a salesman with a sincere desire to help a customer. Son went by, checked the car, test drove the car, and I had a sales quote sent to me while my son was still there. I replied that the car was wanted, but, it would take me another day or two to transfer funds. Absolutely no concern on the salesman's side. The car was held. On Thursday afternoon, my son owned and drove off the lot in his new (used) fully registered car. The salesman, well this was Mr Nero. This experience was beyond expectations for customer service. Mr Nero was a gentleman with a desire in his heart to work with me, the customer, despite my long distance restriction, and better yet, he worked with my son through this transaction. From the first e-mail response, it was clear to me that all my months of searching was coming to an end and that this transaction in the hands of Mr Nero allowed me not to have any worries or concerns. He was willing to help. Words are not enough to express my gratitude for Mr Nero and his handling of this sale, as well as his interaction with my son. On behalf of my son and I, THANK YOU very much! God Bless you!

Great experience

I bought a car from Erik Peebles recently and had a great experience. He was able to get me everything I wanted and more. Would highly recommend him anyday!

MB of Gainesville - Ken Davis

Ken Davis expertly assisted me through the leasing process. He was extremely knowledgeable and answered all of my questions. Moreover, I never felt rushed or pressured during the process-- which left a lasting impression. Interested in a Benz? Ask for KEN DAVIS!!

MB Gainesville

The experience we had purchasing our new MB vehicles was great. Angie is amazing. She is knowledgeable, friendly, and honest. She is able to read people well to help identify what may be more appropriate to meet your needs. Gary was also friendly and worked hard to get the best deals possible. We left very happy, maybe even a little spoiled (more spoiled).

Great purchase experience.

Our sales associate was Angela and I can not speak highly enough of her and the experience we had. She is very knowledgeable and patient to work with. Also worked with Gary, one of the Business Managers and he also was just as helpful. I would definitely recommend this dealership for anyone's vehicle purchase.

service of 2002 CLK55AMG

Dealership offered knowledge and professional service during maintenance. And my restoration of this high performance car. I live 80 miles away so don't get there very often but find them good with advice

Great sta

Loved the way I was treated. My car had to be ordered and Angie, my sales associate, was great at keeping me updated on the status of the order. The entire car buying experience was the best I have ever had!

This is not a place to take your car

Only if your repairs are under warranty.otherwise stay clear from them. The parts department does not carry hardly any parts and the service department is all for the money. The service advisors work on commission so the more they sale the more they make. The service manager is another story. Penny pinching to say the least . You will never see me again. You won't last too long with this kind of Bussines practices .

Good shopping experience

We just bought a C450 through the sales named (Bin Xu?), who helped a lot through the process. He was patient but yet efficient. He gave us a good deal, comparable to our dealers we talked to. Would recommend anyone to this dealership and find this particular sales.

Always the best service

I love Mercedes-Benz of Gainesville, FL. Nice people, and nice facility. They go out of their way to take care of me and make sure I have a loaner vehicle when I have to leave my GLK. A huge plus is that Michael Potteiger the Assistant Service Manager always stays in touch with me throughout the day by texts, and phone calls. Thank you so much for all that you do for me. Annette

Best service and repair appoinment

The dealership did a door to door delivery and left me a beautiful new Mercedes to drive while my car was being serviced. Everyone I had contact with was professional, courteous and very excited about giving me excellent customer service. The assistant service manager was excellent and called me several times through the repair and service process to keep me informed and knowledgeable regarding the costs and extent of the repairs and service. I continue to return this dealership because they consistently give me this kind of service and courtesy. My car was finished at the predetermined time and was delivered to my door in beautiful condition. What a great experience this service appointment was.

best and timely experience have ever had

First purchase of a Mercedes, have to say from beginning to end of sale it was a painless, timely experience. Literally from walking in to driving away it took about an hour. We did most by email. Larry Nero was very professional and answered all questions. Finance also went flawlessly. Thank you to all, we will definitely recommend this dealership to friends and family.

Best car buying experience

My wife and I recently purchased our second vehicle from Mercedes Benz of Gainesville and couldn't be happier. Thanks to our impeccable sales person Larry Nero and the amazing staff at this dealership they have gained customers for life. If you're looking for a great vehicle and the best customer service in the industry then look no further. Mercedes Benz of Gainesville is the only place to go.

Great service, once again

Once again our service manager, Mike, covered all the bases and delivered outstanding service.

Excellent

I have bought and leased all my cars from Mercedes Benz of Gainesville since 1995; I live 2.5 hours away and by-pass Orlando, Tampa and Lakeland to do so. My last visit was no different than all of my visits during the last 21 years. Excellent. The staff from sales to service are very well trained, knowledgeable and above all very customer oriented. My hat is off to Scott Stephens, Mike, Dillon and of course my sales-friend Ken. They are all great folks and I now consider them family.

See Matt Sloan when buying at Gainesville Mercedes

I purchased a Mercedes today with the help of a very friendly and professional salesman named Matt Sloan. I would certainly not hesitate to involve him in the purchase of my next vehicle, and highly recommend him to anyone planning on visiting Gainesville Mercedes Benz!

Ask for Matt Sloan in Sales

Recently purchased an SLK from Matt. He was very professional, organized and a pleasure to work with. I highly recommend him for his sales professionalism. He reviewed the entire functions and operations of the car I was interested in and eventually purchased. I will definitely use Matt when purchasing my next car.

New Mercedes Purchase

Purchased my first Mercedes on January 2, 2016. Worked with Ron Campbell through the entire process. He is very knowldegeable, friendly, professional and genuinely cares about his customers. There were no problems or hassles during the purchase process and I am very satisfied with the way Mercedes Benz of Gainesville treats their customers. I would highly recommend MB of Gainesville and Ron Capmbell in particular. In fact, we had such a great experience, we went back and worked with Ron to purchase our second Mercedes in mid-February!

Superior Service and Customer Relations

My wife and I are snowbirds. We reside in Ocala, Florida for six months and Robinson, Illinois for six months. My first association with this dealership was when I brought my 2009 Passion Smart Car in for service. Everyone I came in contact with were cooperative, knowledgeable and above all made me and my wife feel like the two most important people at the dealership that day. That was my first visit and I was so impressed with the service that I brought my vehicle back for the next service it needed. I had not met George Bush when I was at the dealership, However approximately a year after my last service visit he contacted me via email in regards to the purchase of 2016 Smart Car. Throughout the last year me exchanged emails on several occasions. I am more than glad that he contacted me as the initial contact resulted in our purchase of a 2016 Smart car. The contact also turned out to be one of the best car buying experience the wife and I have ever had. At the age of 74 I don't get around like I use to. I advised George of my condition and he went out of his way to make everything as convenient for me as possible. Even bringing the outlying vehicles close to the showroom so that I wouldn't have to walk so far to see what was available. George was a pure pleasure to work with making me feel like someone special and at this point I must say he is special, an asset to the dealership. When the paperwork was completed by Gary Martin their outstanding and very nice Business Manager. George took us to our new car and went over everything with us, even insuring that my cell phone was mated with the car. Over the years I have purchased several vehicles, I never ran into a dealership like Mercedes Benz of Gainesville or sales staff like George Bush. I have always wanted to own a Mercedes Benz I just might return someday and let George Bush make me a deal.

Extremely helpful sales consult

My husband and I went to Mercedes-Benz of Gainesville on our first day of car shopping. Angela Monroe was our sales consultant. She was very helpful without any sales pressure. She answered all of our questions in an honest, truthful way. She was very informative and knowledgeable about the cars. She was very professional, with a warm caring personality. She understood when we said we were not ready to make any decisions. We later returned to buy a car. She made the entire process very pleasant. She went over the car's features at length, and patiently answered all of our questions. She was never rushed, spent a lot of time with us. I have never had such a happy car buying experience. Everyone there was pleasant and helpful.

Terrific experience!

This is the 2nd time we have purchased a car from Mercedes of Gainesville... Both experiences were stress free, very professional, quick and easy!!!! All details were covered and then some. This is a terrific dealership and would recommend it to anyone!Larry Nero sold us both cars and his work ethic is exceptional!Rachael, in finance, is in a class by herself! Very efficient, looks out for the customer, and is so easy to work with! A class act!

Great Experience

Had a wonderful experience working with Erik Peebles to purchase my first Mercedes. Erik made it very easy to get through the process. Everyone I came in contact with at this dealership was very friendly and professional.

World class service

The service as Mercedes of Gainesville was completely awesome and above my expectations. Sales associate Angela Monroe was extremely professional, prompt, and fulfilled every promise she made. It was a pleasure to deal with Mercedes of Gainesville once again. We have made multiple purchases from the dealership and each time the experience gets better and better.

Shopping Experience

My wife and I went in on 02/01/16 to view a car seen on line. Very shortly after our arrival, Larry Nero came out and greeted us in a very professional manner. He paid attention to our needs and was not pushy in any way. We told him about the cars we wanted to see and he took us to them. After inspecting both cars, we test drove them and made our decision. The sales process was very speedy and each person involved in the process explained the various options we had. In the end, after a total of about 3 hours, we drove out with our new car happy as a lark. Thanks Larry, Antonio and Garry. You are an asset to Gainesville Mercedes-Benz. Keep up the great work.

Mercedes of Gainesville

this was my second negative service experience in a row. I called for a price on 2 tires, mounting, balancing and alignment... I was quoted a price, and told that is the TOTAL... I even told them that I was shopping this price against another service dealer for Mercedes. The service writer, Mike said that the other dealer would hit me with hidden fees and he had quoted me their complete price, which was about 80.00 less than the other dealers. I was also told that it would take an hour or a little more to install the 2 tires. I was there 3 HOURS and wound up being charged another 37.00 in their hidden fees!

Ocala resident buys Mercedes in Gainesville

I have had both a Mercedes and an Audi and in both situations dealer service was more than an hour away. I was never going to put myself in that position again, but after stopping by Mercedes-Benz of Gainesville I changed my mind. I was told when I need service, Mercedes-Benz of Gainesville will send someone to my home in Ocala, with a loaner, pick-up and return my car without any additional fees. Because I will never need to leave my home and drive to the dealer for service, this actually works out to be better than had I purchased a car locally.

Excellent Dealership

Great service. This dealership is excellent. I received a loaner vehicle and their tire prices were competitive with tire retailers.

BEST BUYING EXPERIENCE !

If driving a long distance to buy a car seems foolish, then you will miss out on a fabulous experience. I never experienced such professionalism and courtesy as I did at MB of Gainsville. From the moment I met Matthew Sloan to the time he handed the keys over on our purchase, I knew I picked the correct dealership to visit. His knowledge of the features and their added safety contributions were amazing. Their service departments' prep and complete attention to detail is without comparison. Regardless of the driving time, I will return to MB of Gainsville for all my automobile needs. Thanks Matt for a really pleasant experience.

Service department

We received exceptional service!! We were properly informed on what repairs were needed. They gave us a loaner car and delivered my car when repairs were done. Amazing!

Excellent

Rachel & Kurt - excellent work ethics - professional - AWESOME!

Great customer service

We just bought a Mercedes Benz E350 at MB of Gainesville. Our shopping experience was excellent. Matthew Sloan gave us his undivided attention for several hours, helped us test drive a few models, and guided us to help us choose the best vehicle for our needs. He is very patient, knowledgeable and his customer service skills are excellent. This is the third certified used vehicle we have purchased at this dealership and each experience has been excellent.

Best car buying experience!

We just purchased our second MB from Matt at Mercedes-Benz of Gainesville and both times it was a pleasure working with him (and his colleague George helped in the process as well). I have had negative experiences at other Mercedes dealers (and walked out of one in anger), so the experience at MB of Gainesville really stands out as a positive one. Matt was informative, helpful and very courteous, and he did not delay the looking/gathering information process or the actual process of purchasing a car. Service on our cars has also been excellent there as well - polite, efficient and not overly priced. I highly recommend them!

T. A. Scott

Great service......I feel spoiled. I have been doing business with Gainesville Mercedes dealer since 1983.

One of a KIND!

After looking for about a month I finally made my decision to go with the GLE350 SUV. I was overall impressed the customer service, follow-up, follow through, and just the pure and genuine kindness of everyone at the Mercedes dealership in Gainesville. I had a memorable experience and not only was the buying experience effortless, I had my first car wash 2 days ago and it was maybe a 20 minute wait and they did a great job. Thanks so much everyone at the Mercedes dealership!

Great customer service!

Excellent customer service; courteous and friendly staff.

Excellent customer service

Great customer service! Curt Curtis, Freddy Gonzalvez and Chris Baynard went out of the way to help me find my next car. Very knowledgeable, friendly and courteous staff. I bought from them in the past and will definitely go back in the future. They found the car I wanted and had it shipped to the dealership in a couple of days. Awesome folks!

Annual Service

I scheduled the annual service with MB of Gainesville. The process was easy, the service prompt and the work was done on time. Ed recommended 2 additional service items which made sense both adding to the time required but they still completed the work earlier than expected. The car was washed and vacuumed and ready to go when I came to pick it up. The loaner car made it possible for me to complete several errands. This was the second service on my new E350 delivered by MB of Gainesville. I am very pleased with the service and support.

Best in the business

I defected from the BMW camp in 2002 and went to the local Mercedes Benz dealer and was met by Mr. Ken Davis. He showed me a 2000 Certified pre-owned silver S430. I fell in love and totally forgot about BMW. I drove that until I came in for scheduled service and Ken showed me a black 2004 CPO S500. It is still the best looking car I've owned. The same thing happened in 2012 when I bought a silver 2009 CPO S550. As long as Ken is in the business, I'll buy my cars from him at Mercedes of Gainesville. I can't say enough good things about him. He even let me borrow his personal E class when a dealer loaner wasn't available. When I need service, I always call Dillon Hastie in the service department. He always ensures I have a premium loaner to drive while my car is being serviced in their hospital clean service department. He told me they give just a little more special attention to S class owners, but everybody gets treated with respect and courtesy no matter what you own. Best car from the best dealer...it's as simple as that.

Wonderful Service Experience

Always quality service.......makes service easy and not a hassle......returns car clean. I can't say enough good things about Mercedes-Benz of Gainesville. We have been purchasing cars from them since 1983, We presently own a 550S and a GL550...love them.

Great Service

My CLS 550 B1 repair was handled completely and my car was completely cleaned upon its return. Great service and responsiveness from Ed my service writer.

Great Service

I had damaged all 4 of my rims on my Mercedez 2011 E350, insurance company replaced them , but the experience that was provided by service manager Scott Stephens was excellent, but I give the my all thankfulness to assistance service manager Frank Arango, this guy was Awesome, he diffently deservices a raise, he made the transition very smooth , so thank you Frank for all your help, definitely recommend Mercedez-Benz of Gainesville

My recent purchase

Had a great experience with Erik Peebles. He was very patient an understanding to needs and expectations. I'm very satisfied with the outcome of the price and the vehicle that he help me get into. I would recommend friends and family to visit Mercedes-Benz of Gainesville.

Great buying experience

After looking for about a month for a good deal on a used 2015 GL 450, I found a great option with MB of Gainesville. Eric Corly was very quick and helpful giving me all the information I needed to make my decision. They were also interested in my trade in car, they even pointed out the tax savings on my trade in, something I didn't know. Finally I bought the car and I could have been in and out in 60 min if it wasn't I asked for something extra be done on the car. The whole process was very smooth.

Excellent Dealer

Being in the automotive business for over 40 years you never really know what professionalism is until you see it from the other side.Purchasing a vehicle from this facility and dealing with the type of sales associate that helped my wife and myself ,we would have never thought the transaction would be so pleasent. Thanks especially to Curt Curtis.

Typical great service experience!

This is one of the reasons I continue to buy cars from Mercedes of Gainesville! The people make it great! Always knowledgeable and courteous with no hassles! Thanks till next time!!

Service

if you want great service for your Mercedes, go to MBG. I purchased my car new in 2010 been getting great service for five years. Recently drop my car off 11/8 with the assistance of Frank Arango, very helpful...The problem was fixed perfect. Very friendly, make you the customer important!

service department

Their service department was the very best. They picked up my car, did the service needed and returned it the same day. I would never go anywhere else.

Premier Customer Service

I had my wife's MB CLS 550 that was leased in another state serviced under warranty at this dealership last Jan. for an ongoing electrical issue. They arranged to have the car picked up, a NEW loaner dropped to me, and then delivered our vehicle back to us. And by the way - WE LIVE 50 MILES FROM GAINESVILLE! I just leased a new MB SL550 from them because of their service. I had a tire issue driving it back to Florida. Same level of commitment and service again. It's nice to see a dealership that gets it! If you're going to buy/lease a new/used vehicle, there isn't a dealership I would recommend over this one.

Good buying experience

Erik Peebles was very professional to deal with, answered all my questions and was very pleasant. Since this was an internet sale I relied on him for honest answers.

Damage to my CLA250

I took my new CLA250 in for its first free car wash and the paint was damaged on the driver's rear bumper when it was finished. I called Scott in service to let him know and he got it repaired at no cost to me. he even made sure I has a loaner car to drive while it was being fixed! Thanks, Scott! You are the best! My car looks brand new again!

A Great Experience

I purchased a 2010 Camaro from M-B of G which was shown on CarFax. The salesman, Larry Nero, was a total professional, friendly, knowledgeable,and made my car buying experience an absolute joy. Not only would I recommend M-B of G, but I would suggest you seek out Mr. Nero as your salesman.

Great service and personnel

Service was quick, efficient and the serviceman was very nice and helpful. My first time to use road service and I was pleasantly surprised by the quick service.

Great deal, great sales experience

We just bought our second new car from MB of Gainesville, with the able assistance of Angela Moore. She is our "go to gal" there. She handled the sale without running us around to a sales manager, etc. The process was quick and efficient.

Fast and friendly

Fast and friendly service! They let us shop at our own pace and were very attentive once we had questions.

AC Service is bad!

Had a bad experience with the AC service of Mercedes Benz of Gainesville. My 2003 Mercedes C240 has an AC Freon leaking problem for a few years. In December 2014, a service adviser told me that with $1, 000+ service fee, they could fix my AC problem completely. He also told me that I would have a one-year AC warranty. With his oral promise, I let this dealership repair my vehicle. In May 2015, the AC system had little or no Freon again. So I drove my vehicle to this dealership. This time, another service adviser told me a different story. He said since my vehicle is very old, there could be multiple problems in the AC system. The previous $1,000+ repair fee is only used for changing the AC motor, and they "partly" fixed my car. This time, they found it is the compressor that leaks Freon. Since their "warranty" only applies to the AC motor, in order to fix the AC system, I need to pay them another $1,000+ for changing the compressor. To sum up, in December 2014, Mercedes Benz of Gainesville charged me $1000+ for changing a useless motor without fixing my AC problem completely. I did pay them the service fee for a comprehensive AC checking, but they did not report all the problems on my first visit. I feel that they are not trustworthy: Either the first service adviser made some overpromise when he tried to sell their service, or the second service adviser defaulted their AC warranty.

Bad AC service!

Had a bad experience with the AC service of Mercedes Benz of Gainesville. My 2003 Mercedes C240 has an AC Freon leaking problem for a few years. In December 2014, I came to Mercedes Benz of Gainesville. A service adviser told me that with $1, 000+ service fee, they could fix my AC problem completely. He also told me that I would have a one-year AC warranty. With his oral promise, I let this dealership repair my vehicle.In May 2015, the AC system had little or no Freon again. So I drove my vehicle to this dealership. This time, another service adviser told me a different story. He said since my vehicle is very old, there could be multiple problems in the AC system. The previous $1,000+ repair fee is used for changing the AC motor. This time, they found it is the compressor that leaks Freon. Since their "warranty" only applies to the AC motor, in order to fix the AC system, I need to pay them another $1,000+ for changing the compressor.To sum up, in December 2014, Mercedes Benz of Gainesville charged me $1000+ for changing a useless motor without fixing my AC problem completely. I did pay them the service fee for a comprehensive AC checking, but they did not report all the problems on my first visit. I feel that they are not trustworthy: Either the first service adviser made some overpromise when he tried to sell their service, or the second service adviser defaulted their AC warranty.

ONCE AGAIN....OUTSTANDING!

Once again........outstanding service and follow thru. Always first class at MB of Gainesville.

Great experience!

Thoroughly professional. No pressure. Honest and helpful.

Service Experience was excellent!

Took my new Mercedes in for it first check-up... Making the appointment was easy, the waiting area was comfortable, my service guy Mike was great to deal with... THANKS!

Shopping experience

This was the most enjoyable car shopping my wife and I have experienced, and it's our first luxury car purchase. Went to a BMW dealer in Ocala where we weren't taken seriously and decided to check out Mercedes of Gainesville, where they practically rolled out a red carpet for us. Big thanks to Angie and Freddie for such a pleasant experience!

Mercedes Benz of Gainesville is my dealership !

I purchased a certified pre owned E350 and brought it to Mike Potteiger for a few minor issues that I found during and after the purchase, Mike put me in a loaner and took care of everything, gave me daily updates on my car until it was ready for pick up. Mike has been my service advisor in the past and I highly recommend him and Mercedes-Benz of Gainesville for service and sales.

outstanding experience

We just bought our GLE 350 2016 from here. Mr Ken Davis provided excellent service through out the process. The business manger spent a lot of time helping us understand the financial arrangements too. I loved the whole experience and will recommend to anybody

Outstanding service

The service department and service advisor Mr. Ed Garlin was outstanding in meeting all my requests. Went well beyond all requirement to exceed outstanding customer service. If I was still in business I would love to have employees like Ed.

EXCELLENT COMMUNICATION AND PROFESSIONAL WORK

WOULD RECOMMEND FACILITY TO ANYONE. THE EMPLOYEES WERE COMPETENT AND COMMUNICATIVE. WOULD RECOMEND THEM TO OTHERS.

excellent

no hustle, integrity, ease of deal, closing process smoothest & shortest

Facilities and service was excellent

Service personnel as well as the facilities are excellent, I am pleased with my new car.

Dr. von Garvisch

Excellent service, courteous and very professional. Mr. Michael Potteiger did an outstanding job.

MB of Gainesville Always a 10!

Been with them since 2007 and from buying to processing and the ever important customer service and repairs have not had a bad experience. Always truthful. always reliable. I had a minor damage to my cup holder (really nothing major) that required replacement and they even offered to wash my car for a cup holder replacement!

Exceptional Service

Our experience with Mercedes-Benz of Gainesville has always been a pleasant one. With the exceptional service and friendly staff team. We feel confident that we will have a continued relationships with the team at Mercedes-Benz of Gainesville in service as well as future purchases. We would most definitely recommend this dealership!

Great salesman and wonderful service department

We are very happy with the integrity and professionalism of both the sales and service departments. The entire experience was wonderful.

Top notch Mercedes Benz dealer

Recently, I purchased a low mileage Mercedes Benz C350 Coupe 4MATIC from a local used car dealer here in Ocala. My vehicle has better than half of the warranty remaining, and I found a couple of items that needed attention. Mileage wise, it was a toss-up between Mercedes Benz of South Orlando and Mercedes Benz of Gainesville. Being just a few miles closer, I chose to take my vehicle to Mercedes Benz of Gainesville for the warranty work. From the time I walked in the front door, I was treated with extreme courtesy and respect. This was a bit surprising because I didn't purchase the vehicle from them. Initially, Client Advisor Ron Campbell assisted me, and got me familiar with all the features on my vehicle, then introduced me to David Taylor, a Service Representative at the dealership. Dave assisted me with my concerns, spoke with the Service Manager, and got me scheduled for a service appointment. He even arranged for me to have a loner vehicle while mine car was in service. Service repaired my vehicle overnight, did an outstanding job, and I was back in my vehicle the next morning. I've never been more pleased with an automotive dealership in my 66 years on this earth. Mercedes Benz of Gainesville has secured my future purchases for a new vehicle.

GREAT SERVICE

Curt Curtis did a great job helping us with our purchase. The financial staff (Rachael ?) was excellent too. Strongly recommend Curt, Rachael, and M-B of Gainesville.

Mercedes Benz Service

Mike Potteiger is an outstanding Customer Service Representative for MB of Gainesville. He is both responsible and responsive to my service needs. He understood all my requests and clearly explained the scope of work and related costs. He is a key member of their service team.

stranded but received the very best of care...

I recently had mechanical problems while visiting family in north Florida and my car had to be towed to Mercedes-Benz of Gainesville since it is the closest Mercedes dealership. From the very first phone call with service advisor, David I received courteous and accurate information and prompt service.When my car was ready, I had no way to get to the dealership to pick up the car and David arranged a driver to pick me up even though I was over an hour from the dealership. Driver Michael Bain arrived to pick me up promptly and made me very comfortable. I cannot say enough nice things about these two gentlemen!What could have been considered a very frustrating trip was actually a pleasant experience, thanks to David,Michael and Mercedes-Benz of Gainesville!

Wonderful Buying Experience

I had a great experience buying my GLA 250 from MB of Gainesville. I dropped by unannounced the first time-the sales reps were very courteous and professional in accommodating me and finding someone to help me with the various options. Over my three visits to the dealership and a few phone calls in between, I had the keys to the car with the exact specifications I had wanted. Angela Monroe (sales rep) was excellent and Gary (finance) was very efficient! Would definitely return back here for my next purchase!

Wonderful Experience

We were assisted by Matthew who was very professional and friendly. We were actually at the dealership for service but Matthew greeted us and after talking with him we purchased another vehicle. Our entire experience with Matthew was A-plus. We would definitely recommend our family and friends see Matthew when they are interested in purchasing a vehicle.

Wonderful Experience

I had a great experience buying my GLA 250 from MB of Gainesville. I dropped by unannounced the first time-the sales rep were very courteous and professional in accommodating me and finding someone to help me with the various options. Angela Monroe (sales rep) was excellent and Gary (finance) was very efficient! Would definitely return back here for my next purchase!

VIP Expereince

I recently purchased a 2015 ML 350 from MB of Gainesville, FL. I couldn't have been more pleased with the entire purchase experience from the initial contact with Mr. Larry Nero who guided m through the process. They were very responsive to my initial questions prior to arriving to the dealership. Once at the dealership the experience was amazing- between the several other MB dealerships including Nashville, TN and other metro one's I have dealt with I would rate MB of Gainesville, FL as THE BEST. Thank you for making the purchasing my new MB am memorable one. Would HIGHLY recommend this dealership!!!

Revieww of Mercedes-Benz of Gainesville

We recently purchased a 2015 Sprinter at Mercedes-Benz of Gainesville. We had previously owned a Sprinter purchased through a Dodge dealership in Tampa, so we were very familiar with the product, but not with the new power train, the BlueTec system nor with the "space age" sound/phone/GPS system. Sales Associate Matthew Sloan made this the easiest of the 25 or 30 car purchases we have made. He was knowledgeable of all systems and features and provided us with a thorough tour/demonstration of the vehicle. He was neither pushy nor insistent through either of our two visits and guided us on fairly long test drives during both as opposed to "around the block" test drives we have received from other car dealers. Matt made us one offer before accepting our counteroffer, and then the service kicked into high gear. Next, Matt introduced us to the document preparation person, a very personable and efficient young lady,who handled the closing paperwork very quickly. Then it was on to the service department to meet the Service Manager who answered some technical questions about the BlueTec System for us while a technician corrected an alignment problem I had detected during the test drive. We were also encouraged to bring the vehicle in weekly to be washed at no expense to us for as long as we own the vehicle!!!!! If you've ever washed a Sprinter, or even contemplated doing so, you understand what a perk this is. As we live 65 miles away, it is unlikely that, we will return for a wash weekly, but we will most certainly take advantage of this program at every service interval as well as anytime we visit Gainesville. My wife notes the cleanliness of the building and grounds including the bathrooms, waiting area and service area. Throughout the purchase experience, the folks at this dealership were responsive, courteous, knowledgeable and efficient. Kudos to management for running an excellent business.

Consistently great

Fantastic service! Picked my car up and left a loan. Provided excellent service on my 2014 SL550 and returned the vehicle when promised.

GREAT SERVICE.

This visit was my first for service. I received a phone call every day to advise me what was going on. When I picked up the car, it was freshly cleaned inside and out. The staff was very pleasant and courteous. I could not have been more pleased.

Excellent experience!

Matt Sloane was awesome throughout the purchase of our 2015 Certified Pre-owned M-class. We are thrilled with the car, and we are pleased that Matt has stayed in touch since our purchase. The entire organization is very professional.

Great doing business with

Great doing business with. This was my second purchase and was as smooth as the first.

they're polite, professional, focused, and value my time

i had a difficult problem with my night vision on my 2012 S-350.they fixed it three times, including replacing the camera, then theelectronic module. during these repairs, i went out of warranty.this dealer honored my situation, and did not charge me forthe last event. they also pick-up and deliver 96 miles. and gave me a new E-350for my loaner car.

ML350

Purchased new & serviced by MB of Gainesville. Superb service at all levels. I needed tire replacement & followed their recommendation. Perfect results, great ride. This visit & previous visits for routine maintenance all have gone smoothly without any issues. The loaner car is always clean & ready. First class dealership.

Excels in customer service

Our experience at this dealership was wonderful with each and every employee that we came in contact with from the second we entered the door.. Our salesperson, Angela Monroe was extremely helpful in finding the right vehicle for us.. She was very patient and was very focused on our individual needs as a couple. They worked hard to earn our business and did not take it lightly.. I highly recommend this dealership and Angela Monroe.

Sales - Erik Peebles

While our GLK was in for service, we chatted with Erik Peebles who answered all our questions regarding leasing a new Mercedes. Erik was knowledgeable, professional, and followed up by email and phone. He set the standards high with diligence and dedication to our auto needs.

Fantastic experience

We purchased a low priced used (not Mercedes) vehicle and were treated just like we were purchasing a new $50,000 vehicle.

Great Experience

Angela Monroe was very helpful in fulfilling our desires in a vehicle. Impeccable professionalism! Would strongly recommend this dealership and salesperson. Quality dealership and employees.

Got me into the right car!

Angela Monroe was so very helpful. She answered all of our questions and followed up with us after the purchase. We have been very satisfied with the car and the work by the service department for oil change, etc. We have recommended the dealership to our friends and will continue to do so. Great doing business with! Thank you to all involved.

Mercedes-Benz of Gainesville TOP NOTCH

I bought a Mercedes several years ago from Ken Davis at Mercedes-Benz of Gainesville and the experience was excellent then. This time with Ken, and the entire Gainesville staff, it was even better than I remembered from the first time. GREAT TO BE BACK IN THE MERCEDES FAMILY!

Excellent Service

I receive superior service with every servcie visit. Mercedes-Benz of Gainesville is outstanding.

Fast & Hassle Free Buying Experience

Great sales experience. First time distance buying (outside of my local area of Orlando). They had the product I was looking for at the right price. Erik was able to provide up front pricing and trade-in assurances that they followed through with, when I made the trip to Gainesville. One of the quickest and easiest buying experiences I've had with any dealer. I'll definitely look to them for my next car purchase.

Wonderful service department!

The secondary air injection sensor in my C-Class has become a problem again not even a year after purchasing a new one. Mike Potteiger, my service rep. has been great in getting me hooked up! I'm taking it in again on Tuesday and they already have a loaner ready for me! MBG is fantastic in every single way!

Best car dealership ever! Won't be going anywhere else!

We have purchased two Mercedes from Mercedes Benz of Gainesville. I have NEVER been to a car dealership that makes a car buying experience so fun, yes I said fun, and pleasant! Matt Sloan is an amazing laid back guy and never makes you feel any pressure or discomfort. He is honest and always looking out for the best interest of his clients. You know you have a great sales person when you come back for your second car and get a big hug! From the time you arrive to the time you leave everyone you will encounter is happy and trying to make sure you are as comfortable as possible. They really make you feel special regardless of what vehicle you are purchasing. The dealership has an amazing selection of new and used vehicles at the best prices around. We drive down from Tallahassee, where we actually have a Mercedes dealership because of the outstanding sales and service. I can't speak highly enough of this dealership and recommend it to everyone!

Last minute service woes

I am a snowbird,and was unsure of my air conditioning woes. Talked to service rep Mike P. And he suggested I drop it by. He knew I was leaving in a few days and fit me in and was more than helpfull. I will return to this dealership if I ever need a car or service.

Service

I always get great service and a warm welcome when I go to Gaineville Mercedes Benz. My service writer which is Dillon Hasting is the best, he keeps me informed and I love it!

Great experience

Great experience at Mercedes- Benz of Gainesville Tony M from Gainesville Fl | March 20, 2015 Mr.Curt Curtis and the financial manager Miss Rachel made the experience of purchasing my first Mercedes Benz a E-350 one of the best experience I ever had with purchasing a car. Mr. Curtis was very professional and took the time to explain every little detail about the car. The financial manager Miss Rachel was very up front and knowledgeable. Over all excellent representation of the company from every department .

Excellent Service

Check disc pad indicator came on so i checked with a couple of independent garages for pricing. Called MB of Gainesville and their price was competitive. Having a dealer do the work for a slight upcharge is a no brainer. Work was performed promptly and professionally.

Great Customer Service

We had a repair on a warranty item on our 2011 GLK 350 4 matic to replace the windshield washer pump and it was fixed. The next week after it quit working again. My husband called Dillon and he had a representative from MB of Gainesville come to our home in Inverness and drop off a 2015 GLk350 loaner and took our vehicle to Gainesville to diagnose the problem. It turns out that there is specific chemicals to put in a MB vehicle. If it is not used then a build up of gunk occurs and the washer pump will not work. Dillon communicated what was needed and the cost for the repair and we agreed to the service. Overall great communication and service!

Great experience at Mercedes- Benz of Gainesville

Ken Davis and the financial manager made the experience of purchasing my first Mercedes Benz a 2015 E-300 one of the best experience I ever had with purchasing a car. Mr. Davis was very professional and took the time to explain every little detail about the car. The financial manager was very up front and knowledgeable. Over all excellent representation of the company from every department that I was introduced to.

Service appt & Pre Owned Certified Car purchase

We had a service appointment for my husbands 2007 E550. Michael I., our tech, was EXCELLENT! Timely in communicating the status of our car during the day. AND, called the insurance company 3x (at his suggestion not ours) to confirm coverage for a couple of the repairs. Michael is an asset to the Gainesville MB facility. While waiting we walked through the pre-owned vehicles. We sought a salesman, Ron, and again, awesome MB employee. He knows the bells and whistles of the products very well. We ended up trading my Ford (which I had no complaints) for a 2013 ML350. It is a dream to drive. Rachel in financing knows her job well, very upbeat and guided us through the warranty choices and the financing process with ease. AND she did it in under 30 minutes. No spending 3 hours in the dealer for this transaction. AWESOME!

Thanks Matthew Sloan!

Bought my first car here and it's a mercedes :) Matt did everything he could to get me in that car and I don't have the words to say how much I appreciated him and the financing staff!

It has been 8 years of excellent service!

Started with MB of Gainesville in 2008.............8 years of outstanding service and follow thru. Always helpful.....sales....service....parts....I have never been disappointed with this dealership.

Scheduled Service

You will never find a bunch of nicer people than at Mercedes-Benz of Gainesville. Dillon and Michael, always have a warm and friendly greeting on the phone and in person. They know who I am when I call and they know my vehicles. Scott, the service manager, has a hands on attitude about every aspect of the service and the entire dealership. It is not uncommon for Scott to find me and make sure everything was done to my satisfaction. The service is one of the reasons I have been buying my Mercedes here since 1995.

wonderful service

We were on vacation in Florida in our Sprinter Motor home. We developed engine power problems while going through Gainesville. I contacted Mercedes-Benz of Gainesville, and described the issue. Service said to bring it in and they would work us into schedule. When we got there the took the motor home to garage area and within a couple hours had the problem fixed. Everyone was friendly, the waiting area was comfortable and we would definitely advise anyone to do business - buying or repair - with this facility. Great company!

Superb service!

MB of Gainesville has been excellent in all respects on my multiple visits for service. The representatives are friendly, courteous, and knowledgeable. The facility is clean and well stocked with amenities. It would be difficult to imagine a better service experience.

Service

We recently had a check engine light come on in our sprinter motor home. After speaking with Mike Innocent, we brought the vehicle in for repair and was very satisfied with the level of service we received. I live almost 2 hrs. from the facility and Mike kept me informed of the progress of the repair and when the motor home would be ready.

First time buyer!!

LOVE my new Mercedes!!! Working with Curt Curtis during the sales process was great. We had to special order my car, and it arrived ahead of schedule!! The final transactions were professionally handled as was the orientation to the new car. I would buy again and look forward to having the car serviced at Mercedes-Benz of Gainesville.

1st time buyer, well treated by dealer

I am well pleased with this dealer, everyone I met was extremely knowledgeable and helped me greatly in getting my new CLA. The car was not on site, but at the east coast port. The car arrived one day later, amazing! I will continue to use this dealer for all my needs.

Friendly

Best dealership I have ever bought A car at. They made me feel special. Curt is an awesome sales person. We will defiantly be back. Thank you MB of Gainesville . I LOVE my car

Quick service

I took my car in for a recall service...The staff was very good to me. They explained to me the work they would perform on my car and gave me an estimated time frame of completion...Everyone was friendly and helpful...

Great service

Was able to test drive a loaner I had my eye on while getting my car serviced

Great sales department and staff.

Eric Peebles did an excellence job with the sales experience, Would highly recommend this dealership.

Best customer service ever!!

I would like to thank Matthew Sloan, Scott, Phil, and DJ for exceptional customer service. I went in to get my 08 E350 tire looked at and walked out with the 2011 model. Wasn't planning on buying but the gentlemen listed above really rolled out the red carpet for me. I think the dealer closes at 7 and we didn't leave until after 8pm. They made sure that before I left I was satisfied with my purchase and knew how to work everything from the COMAND system to the simple radio. I can definitely say I will be back for my next purchase!!

Excellent service experience

First time servicing my CLK550 at this dealership for a B service. Great experience. Was also having a slow leak in one tire that I have had for over a year. Another dealer could not find the problem at the last service so I had been just adding air and checking it often. They found the problem. Everyone was great.

Excellent Service

I have been a mercedes customer for many years now. The service I receive from Mercedes of Gainesville has been excellent from start the finish. I always deal with salesman, Ken Davis, who has always been kind, professional, and committed to providing us the best car for a price we can afford. My wife and I are loyal customers due to the extrodinary service we receive year after year.

great service

Bought my ML 350 about 6 month ago. The car was in stock as a four-wheel drive. The Sales Rep called me and said that the same car was available as a two-wheel drive for less money. Living in Florida ... we don't need a four-wheel drive and he saved me several thousand dollars. Went for the first oil change yesterday and got very personal and friendly service. I recommended MB of Gainesville to many of my friends.

Quick and Professional

After learning of our situation (stuck retractable hardtop), Mercedes of Gainesville sent one of their technicians to our house after business hours on the same day we reported the issue. Ian persisted until he found the cause and corrected the problem. I can honestly say I've never seen that kind of service and I'm 57 years old!

Excellence-

I had an appointment January 10, 2015, I was getting a notice about the parking lamp needed checking, which i never knew had 2 bulbs on each side, till Dillon explained to me. The locks on the door had a problem. I was in and out in no time, everything was explained to me in detail. I really don't mind waitng in the waiting area, i make new friends and i love greeting the staff, which are all do friendly. I am always treated like a Queen. When I think of MBOG I think of EXCELLENCE!!

My service spot

I brought my new-to-us SLK-55 in for my first oil change, which was quickly done. The service advisor, Mike Potteiger, went through the car's service records with me to let me know which periodic maintenance operations had been done and when, so I could avoid repeating them unnecessarily. He also assured me that the original owner had been meticulous about maintaining the car, so I am now confident that I have made a good purchase, which I appreciated. I will have all my future service done here, as I did for my previous Benz.

Please to deal with

I bought my C300 before relocating to Florida, MB of Gainesville has service my car since moving to The Villages. They provide excellent service and I have never disappointed me.

Great Price + Great Service = Happy Customer

Roger Daigen made sure the buying process was as quick and smooth as possible. We have never been in and out of a dealership so fast. I would highly recommend Roger Daigen and Mercedes-Benz of Gainesville to anyone who is looking for a great car and great service.

Helpful sales consultant

Curt Curtis was extremely helpful with our first MB purchase. No pressure, highly consultative, and friendly.

Buying proces easy at MB of Gainesville

Since most paperwork was completed ahead of time, upon reaching dealership at appointment time, process was straightforward and simple. Matthew Slone was very knowledgeable and helpful. I would buy from them again.

Outstanding

Outstanding people at mb of gainesville. I could not ask more from Matthew, Larry and Rachel. My buying experience took 3 days because of personal issues from my end and they were very understanding and worked with me all the way through. I purchased a beautiful car and highly recommend this dealership.I will do more business with them knowing I have friends there.

Gainesville MB won my Business

I shopped for over two months for a new vehicle and was looking at 6 different brands. When I contacted MB of Gainesville and spoke with Larry Nero he was a gentleman and was nothing but professional to deal with. He gave me a grate price and we moved forward. He had the perfect car for me and within a matter of a few calls and emails we came to an agreement and the deal was done. I took my family to the dealership and my three sons and my wife and I had a great day at the Gainesville store and made a great new friend in Larry! I will send my friends there and will do any future business with Larry from now on! Thank You Gainesville MB and Larry Nero! Sincerely, Philip J DeVita and family!

Great service experience

I moved to Gainesville a year ago and have taken my car to them for service twice. The facility, service tech, and overall experience have been excellent. The prices are far better then my old Mercedes dealership in Atlanta and I feel like I get great value. I have not bougHta car from them yet but if it is anything like their service department, I am looking forward to doing so.

Out of towner

I live in Jacksonville, FL, but the last time I was in Gainesville, the transmission gear selector linkage failed in my S600. I had the car towed to MB of Gainesville, and they received the car around 12:00. The car was ready 8:30 the following morning saving me a trip back to Jacksonville to wait for the repair. I greatly appreciate their fast service!

Great Service, salesperson and facility

We brought out RV in for service and ended up purchasing in new SUV. Service was great as always. Our salesperson Curt was outstanding, no pressure, very knowledgeable.

Great facility... nice and clean

The facility is great and sales people are very friendly. In service, ask Mr. Innocent.

I like Mike!

Michael Innocent introduced himself when I took my RV in for an oil change, and my wife and I liked him instantly. He is personable, articulate, and professional. This was the first servicing of our Sprinter RV and we are very satisfied. I attempted to select 5 stars for each rating category but the website repeatedly reduced my selected rating.