Mercedes-Benz of Foothill Ranch

First time Mercedes owner!

Having over 30 years in automotive experience, never have my wife and I owned a Mercedes. The experience from the moment we walked into the dealership, I cannot say enough about the experience with the entire staff. True professionalism, customer service at a whole other level and a "willing to please" that extends above the norm.

Highly recommended

Great experience working with MB Foothill Ranch team. Warm, straight-forward, high efficient! Ken Hojati offered every assistance I needed while no pushing for anything unnecessary. Ian Hsu also helped to make the transcation smoothly. Highly recoomended!

Our visit to Foothill Ranch MBZ

We were very impressed of their professionalism with down-to-earth customer interaction. It was totally hassle free and very pleasant.

Alex is great.

Buying our car with Alex was easy, straight forward and informative. Great dealership - hope the customer care is equally as good when needed.

Great experience

Got my C-300 and super satisfied with their service Nickole Rocket and her manager Kekoa Dapitan are really helpful

Easiest car purchase ever

Could not be more satisfied, Frank is the by far the easiest car salesman to work with. This is the Fourth purchase of a Mercedes and without doubt the best

Mister

After purchasing my first Mercedes (S550Coupe) from this dealer last October, and dealing with Frank Moayed and Ken Hojati, I immediately went back to them when my wife needed a new car. Frank helped us make the right decision, and quickly found the C300 we wanted and had it in our driveway the next day. Frank is the best; he is knowledgeable, professional, friendly and makes sure you are treated like you are the only customer in the world. Don't waste your time going anywhere else.

President

excellent service and price, so i am asking for another vehicle's possible deal.

great car buying experience

Ken hojati at foothill ranch mercedes benz was very helpful, informative and not pushy. We felt very comfortable and well taken care of during the buying process. Ian in finance was also fast and not pushy. Would definitely recommend as well as buy from foothill ranch again!

Jack Croft / MB of Foothill Ranch

I needed to replace my old MB C-300 and went to MB Foothill Ranch recently. It was a great experience to meet Jack. He listened to what I wanted exactly for my new car and found the new C-300 with the right features. In the sales process, he was professional, honest, and courteous. The after-sale service has been excellent. I would recommend him to any one who needs a new car.

Exceeded My Expectations!

I had shopped around for 3 months and finally found a vehicle I wanted to purchase at MB of Foothill Ranch, however, when I called the next day the car had been sold. Immediately Dustin kicked into action and emailed me pictures and information on alternative vehicles that matched what I was looking for. Before I knew it I was driving down to the dealership for a test drive of the GLA250. When I arrived I was truly blessed to be given the opportunity to work with Jack Croft. He's a great listener and took the time to show me the key features and options available. A couple days later I was back at the dealership ready to make a deal and when Jack took me to the car he had in mind for me I was blown away. He could not have picked a more perfect car for me. The car had everything I was looking for and then some. The entire negotiation process was easy piesey and Ian, the financier, was quick and professional. Thank for to MB of Foothill for Dustin, Jack, and Ian. Together they made me a customer for life.

My new GLC 300

Frank made my experience anazing..it was fast, honest, through and the best car buying experience I have ever had...this will be my new dealership. I have owned many Mercedes before and bought from other dealers...but Foothill is the best!! So, professional!! Even the young man Chris who got my car ready for me was so polite and professional. The finance gut, Ian was awesome!! Love this dealership

Ken Hojati / MB of Foothill Ranch

After visiting half a dozen MB dealerships around LA/OC, this was by far the best dealership experience I had. Ken Hojati is amazing. Straight-forward, honest, upfront, yet flexible enough to negotiate price. I walked out with exactly what I wanted at the price I wanted. He still provides immediate customer service to me weeks after purchase. Ken is who I will buy my car from for many years to come. The best.

Karim Elshaabini / Mercedes-Benz of Foothill Ranch

I have leased and purchased countless cars at numerous dealerships over the years and my very best experiences have been with Karim Elshaabini and Mercedes-Benz of Foothill Ranch. I recently leased a new GLA250SUV from MB of Foothill Ranch and this was the second vehicle I leased from this dealership in the past year and Karim Elshaabini helped me with both transactions. I could not be happier with the professional, courteous service provided by both the dealership and Karim. In fact, I was so pleased with my first experience, including the extraordinary service they offered after the transaction, I decided at that time I would be returning when I needed another car. My second experience was just as good and I am already planning on returning again. This dealership is not close to my home and I pass by several other dealerships driving to Mercedes-Benz of Foothill Ranch and I will continue to pass right by all other dealerships because I prefer working with Karim Elshaabini and Mercedes-Benz of Foothill Ranch. Thank you very much Karim and thank you very much Mercedes-Benz of Foothill Ranch!

MB Foothill Ranch is awesome

Mehran assisted us professionally and we decided to get a GLE350 from him because of his excellent service. His General Manager is very helpful. I would highly recommend this MB dealership!

Miguel ponce

Perfect place everyone is awesome and helpfull love it and will definitely buy here again and won't stop referring Thank you all

My first car

I was really satisfied with Mehran's Consistency, Persistence and Customer service. We looked over some options for me witch concluded in my first ever automobile purchase. The vehicle he presented me was in my price range. It was also a vechile of my liking, style and taste witch was a huge plus. my needs and wants were meet and i would definitely recommend this dealership and the car sales man to my family and friends. I cant wait to go back to Mehran for my updrage a couple of years from now.

Great Customer Service

I was looking for a newer vehicle because the one I owned was purchased 14 years ago...so I did some research and found MB Foothill by doing a search on Costco Autos. Their dedicated sales staff contacted me within hours and stayed in contact while I traveled for business. Once I was finally able to make an appt, Mitch Segal was awesome! Very knowledgeable about their car line. He was patient during the test drive process as I wasn't sure exactly what I wanted in a newer vehicle. Mitch explained the current deals they were offering on the new v. certified used vehicles and was able to answer my questions. While we waited for the finance dept to become available (~3 hours), we talked about different TV shows that were interesting, a little about our families, etc. I appreciated that Mitch wasn't pushy and did say "this is your party, I'm just attending" which was humorous considering he's a salesman...So Kudos to MB Foothill for making the car buying experience a breeze!

Fast & Great Service

I recently purchased a 2015 C300 from MB Foothill Ranch. The service provided by Mitch Segal was exceptional. Mitch was very considerate of my time, budget and overall vehicle needs. I will definitely use this dealer as my preferred dealer because of the excellent customer service I received.

Overall Great Experience - Used Car

I would like to thank Omar Malek for taking his time to help my wife & I look at and test drive the used cars on their lot. Originally we went in to look at a used Land Rover, however the car did not have a 3rd row seat that we were looking for. There were several other cars on the lot that we tried, however they just were not what we wanted. That being said Omar was very professional and took his time explaining every car and took us on 3 test drives. I wish there was a used vehicle we could have purchased from him, however because of this positive experience, Mercedes Benz of Foothill Ranch will be our first stop next time we are in the market.

Great Customer Service

We had an excellent buying experience at Foothill Ranch Mercedes-Benz highly due to the great customer service of Ken Hojati. He was very knowledgeable and very patient with excellent follow up. I highly recommend this dealership.

Great Service all around --- 5 STARS

John Harnett was an excellent and honest salesman. My best car buying experience to date --- I definitely plan to go back to John at Mercedes Foothill Ranch. Great Service all around --- 5 STARS.

Classy friendly neighborhood dealership

Conrad and the team at the Foothill Ranch Mercedes Benz dealership made our dreams a reality by accomodating all our needs and putting together an unbelieveable deal. These guys truly are sata claus. It could not have been a better experience

"AMAZING LISTENING CREATIVE AND PROFESSIONAL"

OMAR and KEN were amazing individuals and ambassadors of the Mercedes-Benz brand and of their Dealership, especially softly and with class and respect to support my dream to be a MB owner. Even on a rainy evening it was a bright and painless stress-free negociation. I absolutely delight driving my new CPO 2014 Steel Grey C-250, despite wanting a lighter shade - I fell in love with this deeper shade. Perfect. The class quality of this fine example of engineering, sporty, powerful, poised and luxurious is so easy to enjoy - it FEELS awesome. I love to drive, and the fun-factor is definitely a 10/10, the engine 10/10, with a profound certainty of safety, control, power and FUN - it is a driving experience car for those who love to drive. Having the 3-point Star on the car is serious COOL factor too. Healthy, honest and strong business ethics is all about people and relationships and open communication, with transparency to make a great deal become a strong WIN-WIN. My hats off to both Omar and Ken for taking care of me and making me feel welcome. Dina my initial contact was very cool yet persistent in a gentle way. I was honored to meet your Sales Manager Kekoa late at night to ensure our deal was secure for everyone. Even the necessary paperwork handled by Ian was exceptional, easy to follow and painless, yet thorough and speedy that evening after closing. Definitely an positive experience I invite anyone serious to own a Mercedes, go speak to MB Foothill. Ken and Omar even made sure I returned to get the car fully detailed to complete the buying experience for me. Thank you and Merry Christmas and wishing you BYE 2016 (BEST YEAR EVER) to all your team. Michael R.

First class team

Mitch was great, no pressure just information to make informed decisions. He's extremely customer service oriented and goes above and beyond. First class service all around. It's was even an enjoyable experience.

Great experience!

Thanks to Karim for his customer service skills. He helped me patiently to find the car that I like. I recommend this MB dealer before trying others in OC.

5 STARS / 100% Satisfied

If your looking for a five star experience when buying a New or Used Mercedez Benz your going to want to stop by mbfoothill.com and speak with Alex Salcido or Ed Ismail. It was such a great experience that I wanted others to know my story. Even tho it was after hours and the store was technically closed any questions or concerns that I had they were able to address them. Once I got to finance the gentleman that helped me made sure the processes was very streamlined and smooth. After owning the car a week I can say that I am 100% satisfied. Great Job MBFoothill! -Ira PerformanceOne

Great Service with Conrad Cave

I just recently leased a brand new CLA250 from Mercedes-Benz of Foothill Ranch and I must admit - it was the quickest, easiest experience I've ever gone through when it comes to car dealerships. I worked with Conrad Cave and would highly recommend him to anyone interested in Mercedes. I have to admit, when we walked onto the lot I had zero plans to walk away with a new car because I didn't believe it was within my budget but Conrad was able to work with what we had and went above and beyond to make sure we got what we were looking for. I can't say enough positive things about my experience there, from the test driving, exploring all my options, bringing over my ideal car from their sister location, getting the deal I needed, to signing the lease papers. Everything went incredibly smooth and I am forever grateful to Conrad for keeping things easy-peasy! He is the best!!!

Memorable experience with Frank Moayed

Buying an first car for your 16 year old can become a daunting task, but thanks to Frank Moayed of MB Foothill Ranch for making the process seamless and a memorable one with our CLA 250. Frank was exactly the polar opposite of a stereo type car sales man that you dread of, someone who would pretend to like you and be your friend and start pushing you to make the decision, rather Frank worked with us patiently identifying each requirement and helping us with process of elimination narrowing our search to what we were looking for. He spent lot of time with us, letting us try different models and learn about our requirements, I admire Franks patience and his genuineness in presenting the right information and going that extra mile in making sure we got what we were exactly looking for. Sale or No-Sale Frank demonstrated an selfless unbiased view as a true adviser that made the buying easy as we knew he was working in the interest of the buyer. Frank I am taking time to write this because you truly deserve it. Best Luck.

Jack Croft Rocks at Mercedes-Benz Foothill Ranch

Jack Croft made my buying experience the best I've ever had in all of my car buying experience combined over the pass 30 plus years. He is very attentive, very efficient & caring about every detail of the process. Mercedes-Benz of Foothill Ranch has some of the best cars & awesome services I've seen & it's very, very lucky to have Jack Croft in its team.

Great Service from John

John & the MB Foothill Ranch team rocks! Got a B-Class .... He was friendly, knowledgeable and always eager to help!

Nasrin123

was in 2 different Mercedes Benz dealership before going to foothill ranch. when i got there i was really frustrated and wanted to give up on getting Mercedes. but i went there after work just for checking out. I asked the receptionist who was so welcoming for C class and she told me will ask someone to help me. Rob Chianese came and he took me for the test drive and gave me a piece of mind that we try our best to make you happy. He is so professional and told me i don't want to promise you now i will check with bank and will give the same price that you want. I went home and a day after he called me and said has good news. I was telling myself this the game and he is doing the same that other dealers did. I didn't go there that day because i wanted to go with my cousin who knows everything about car. Long story short, we went to foothill ranch and Rob was prepared with everything exactly with the same numbers that i asked for and they didn't even ask for one more penny. He is the best sales man I've ever seen in my life. I recommend Rob to everyone who wants to have a excellent experience for getting they dream car. He doesn't try to sell you something that is not necessary.

Exceptional service!!

Awesome customer service. The moment you walk in, you are helped right away. They do not pressure you to buy. Omar was great, he knew exactly what I wanted and made sure he found the perfect vehicle. The process was easy, fast and hassle free. if your looking for a Mercedes, I would recommend that you come here first. They will take care of you. I would like to that Mitch, Omar, and Ian for their excellent service!! I love my new GLA 250!! Thank you

Great Experience

I leased a beautiful new GLE 350 this weekend, working with Mr. Jack Croft was a pleasure. He was courteous, professional and helped me get my wife the perfect SUV at a price we are comfortable with. I highly recommend Foothill Mercedes

Great experience

Just got done dealing with Jack Croft. He was informative, patient and a pleasure to deal with. He knew his product very well. He also answered my questions via email or text in a timely fashion. While of course he wanted to make a sale, he did not pressure me at all. Very professional throughout the entire process. When I came in to pick up the car and finish the paperwork, Jack made sure the experience was quick and well executed. The car looked great, was filled with gas, and expertly detailed. All of the paperwork was taken care in less than 45 minutes. Jack was also great in terms of getting my insurance copied and put in the car. I am quite pleased that I interacted with Jack and the Foothill team. I look forward to my continued relationship with Foothill Mercedes-Benz.

Great service

Mitch Segal and John Harnett were fantastic to work with. They both have excellent product knowledge. They spent as much time as we needed and did not use any high pressure sales tactics. They worked hard to get the best price for us and after we purchased spent as much time explaining how everything works, I highly recommend both of them. Tait

Excellent Service

Jact Croft was great and worked very hard for us. Overall treatment by management and staff was very good too.

Great car buying experience at Foothill w Harnett

Smooth transaction and great product delivery. Mr. Harnett helped to to identify my desired vehicle and promptly offered me a quote so I can plan my budget accordingly. Every personnel at this location are welcoming no matter what the circumstances are. The customer care was fair and unconditional.

Very Easy to Work With

Worked with Conrad on leasing a new Mercedes GLK for my wife. He was so easy to work with. We never felt any pressure to make a deal. He was understanding, negotiated fairly, and paid attention to our needs. I would recommend him to anyone.

Mercedes-Benz of Foothill Ranch - Simply The Best!

Frank Moad is an exceptional sales professional who delivers superior customer service! We have leased several cars from Mercedes-Benz of Foothill Ranch and would highly recommend this dealership for your automotive needs.

Professional and highly recommended

We purchased a 2015 C300 and met Mitchell Segal who a fleet manager at MB of Foothill Ranch to help us. Mitch is great overall. I would highly recommend to see Mitch for any lease or purchasing.

Frank was Great!

I went to Frank to help with my lease of the ML350. It was a very easy and simple transaction. He really understood what I wanted and delivered a head of schedule. I turned in the 2013 and received a brand new 2015 and a reduced monthly payment. Unbelievable. Thank you Frank!!

Great buying experience

We purchased a GLA250 and the buying experience was great. John Harnett took time to explain everything and we are extremely happy with the purchase. We currently own a Porsche Boxster and have owned all types of Audi's before. You can't go wrong with MB of Foothill Ranch and with John. We will highly recommend both to all our friends.

Excellent dealer!

The best experience to buy one car! Very nice people and very friendly! I love this dealer Especial to John Harnett excellent and nice person!

Wow, was that ever an easy process!

My wife and I dropped by the dealership late on a Saturday afternoon to begin the shopping process for a new car to replace her 2006 E350. Thought we'd get an idea of what was available. We walked out a couple hours later and got into our newly acquired 2012 E350. Our salesperson, Frank, was helpful, friendly, honest, and worked with us to make the deal we needed. Great experience.

Thanks Jack!

I spent about a month and a half researching the C class. My first dealership stop was Foothill Ranch where I was greeted by someone named Omar. For whatever reason he handed us off to his associate Jack. Slightly awkward that they do this without any explanation but I'm glad he did because I felt much more comfortable working with Jack Croft anyways. I visited Jack a few times before finally returning back to him a month later to purchase my C300. I had visited 3 other dealerships and dealt with plenty of salesmen over the internet and in person during my process. When I finally figured out what I wanted exactly and the price point I was comfortable with spending, I specifically went back to Jack to purchase from him. I did not feel pressured while working with him and I appreciated the space he gave me while I needed to think about it or do my research. I'm in sales myself so any one that tried to use pressure tactics on me turned me off completely. As a young professional female I also was extremely weary heading into this process as I knew the majority of the salesmen would try to take advantage of me OR they wouldn't invest and/or take me seriously because they didn't think I was a buyer. Thank you Jack for finding the perfect vehicle for me and for being quite the opposite of everyone else I had worked with. Foothill Ranch should know they have a great employee on their hands.

Honest and friendly service department

David G in the service department is outstanding. He takes great care of us, getting our car taken care of quickly and efficiently. He is consistently warm, friendly and welcoming. We always know we can trust his opinion and service. Thank you for having such a great guy on your team!

Thank you Mercedes-Benz of Foothill Ranch!

I am very happy with the level of customer service offered by Mercedes-Benz of Foothill Ranch and I am especially happy with my new C300. Karim is an excellent salesman and helped make the transaction simple, quick, and stress free. Karim also went over all the features of the new car, helped me set up all the important settings, and he continues to help still today if I have questions or need assistance. I have not needed service yet, however I am looking forward to having my new car serviced at this dealership. The facility is fairly new with all the latest equipment. The waiting area is very comfortable and there are windows separating the waiting area from the garage so you can see your car being serviced in the spotless garage. Thank you very much Mercedes-Benz of Foothill Ranch! I am now a loyal customer.

OUTSTANDING SERVICE!!!

David Gover is the Man!!!! He gives Rock Star Service, The Service Dept is amazing from the moment you drive up to the moment I leave, everything we discuss is spot on from the price to the repair....He makes the whole process of checking in your vehicle easy and quick...if you should read this thanks Dave....

David Gover is the one to see in service

Thanks to David Gover in the service department!! I wouldn't take my car to any other shop. Most people say that taking a car to be serviced at a dealership is crazy since the prices tend to be higher, but I don't agree at all. I find their prices reasonable and I never feel like David is trying to sell me something or purposely try to make me buy something my car doesn't need. As long as I own my car, I will be visiting David Gover at MBFH.

First class service from John Harnett

I just purchased a pre-owned C-250. It was a great process. I had purchase a Mazda not too long ago. At that place I was not treated well. At Foothill Ranch Mercedes, John Harnett treated me very well and gave me first class service. I will send my friend to him. "jith"

already recommend to family an friends

Great experience at mercedes benz foothill ranch. The building structure is amazing. There is a store inside to buy merchandise nice seating area they even offer complimentary coffee.The staff here is unlike the typical carsales persons trying to rip you off. They are friendly, personable and make you feel like family. When it got to the paperwork they try to get you the best deal possible. I traded in my 06 nissan altima and got a great deal for my down i didnt need to put any cash down. There are also a great selection of cars not just benz but others too. I got my infiniti here and i love it. Ed Ismail helped us out so much. I will return for my next car which they are holding for me in their showroom. THANKS ED!

Service with Integrity

I just took my GLK350 to MBZ Foothill Ranch to get tire pressure checked & fixed. I also had them check a wiggling problem in my steering wheel; possible wheel alignment issue (so I thought). Turns out it was not an alignment issue but rather, a warped rotor which would also require new front break pads, about $600+ cost. Aaah! The problem that I had with this, is that I had just changed the very same set of rotors and break pads less than 6 months ago. My service advisor, David Gover advised me that the problem was caused by after market wheels installed in my car. I pointed out to them, (David and his manager Ron) that it had the exact same wheels when I had the rotors and break pads replaced back in April (almost 6 months ago) and felt that I should have been warned then. David discussed the matter with his manager Ron Godin. David called me soon after and advised me that MBZ Foothill Ranch will replace my front rotor and pads at no cost to me. I was very impressed with the way MBZ Foothill Ranch put the customer's concern ahead, unlike most company's CYA (cover your a-s) approach to save a few bucks. Never once did they put me on the defensive. My service advisor, David Gover and Service Manager Ron Godin turned a problem into a huge sigh of relief. I would give MBZ Foothill Ranch way more stars than just the 5 STARS that this site would allow because integrity is priceless. Rest assured everyone that if you ever take your car to MBZ Foothill Ranch for service, you are in the hands of very capable and honest advisors. I have never written a review for a car dealership before. However, my experience today has compelled me to do one. Thank you David and Ron and MBZ Foothill Ranch!

WORST EXPERIENCE EVER

It was truly the worst car buying experience ever. Felt like they were doing me a favor. Rude, dishonest and careless customer service. Felt like I was buying a car from a corner used lot shop. Salesman never returns calls and if he does he has no resolution. Not my first Mercedes but definitely my last due to this dealership. I rather spend 70-80K at another dealership any day.

Great People

Great selection, great service and great prices. I have bought many cars in my lifetime and this experience was, by far, the best I ever had. Ask for the General Manager, Greg Roberts. He will definately take care of you.

Customer servise is terrible.

I called Mercedes about a vehicle I am interested in purchasing, after talking on the telephone with a sales associate he promised me he would return my call to discuss further details about such vehicle. After waiting for a couple of days for him to return my call I decided to email him just to remind him that I am a serious buyer. After a couple more days I am still waiting for any kind of response and still nothing I am very disappointed and fill like I have been mislead my Mercedes.