Mercedes-Benz of Flemington

"Another Great Experience"

I have leased eight Mercedes over the past twenty-four years. This is my second lease from Mercedes-Benz of Flemington. Both times I worked with Neil Gerstein. Neil is extremely knowledgeable, courteous, friendly, and professional. I would like to extend my gratitude to Neil, for making it an all-around great experience!

Buying Experience

Vasil Cherepania provided an amazing presentation of the car along with unbeatable price. This is my second purchase at Mercedes-Benz of Flemington. A+ customer service. Keep up the good work

Great Service department and Great people !

Once again, a great experience getting my C400 serviced. The Service and attention that I received from MB of Flemington is always excellent and its a very relaxing experience. Im always greeted with smiles and friendly greetings and have to complement Jami McLaughlin. She always treats me as if I was her only customer ! I feel at home when I go for a visit and the dealership is so clean. I said hello to Chris Squarcia and informed him of how pleased I am with the service department and should pass my comments to Jami. I cannot brag enough of MB of Flemington and will post this review on the other Auto Review sites so folk can know about a job well done.

Another Outstanding Experience at Mercedes-Benz-Flemington

I have purchased or leased five Mercedes over the years, and remain a loyal customer. Mercedes-Benz of Flemington is a top-notch dealership where the entire sales team is friendly, courteous and honest. No pushy sales pitches, just customer focused professionals who let the cars 'sell themselves' and they work with you to provide the best deal possible. My salesman, Vasil, is one of the best in the business who I have worked with since 2012; and if you want to do business with a person with product knowledge and integrity, Vasil's the one to see. Thanks Vasil, and thanks to all of the team at Mercedes-Benz of Flemington!

"Flemington Mercedes Benz is Awesome!!"

My first experience leasing a car on my own! Neil was so helpful and PATIENT with me. Everyone at Flemington Mercedes Benz is friendly and never once did I feel any of the uncomfortable pressure to buy that I have experienced in the past. A great professional atmosphere that made me feel like i was buying a car from family. Bravo Mercedes Benz of Flemington! Thanks for a Great Experience Neil. xo

Great place to get new car.

I leased my first car and had great experience.Vasil- my car salesman was professional and very helpful. I recomend this place to anyone who is looking for new car and great service.

Great Experience.

This has been my third car with MB Flemington. They always provide great and reliable service and I would certainly recommend them to others looking for a Mercedes truck or sedan.

Fantastic Experience at MB of Flemington

I'd like to share my favorable experience purchasing a certified pre-owned vehicle at MB of Flemington. Everyone I met made me feel welcome and comfortable. In particular, Neil Gerstein was very friendly and extremely thorough when explaining the functionality of all options offered on the make and model that I selected. Many thanks, Neil!

amazing

amazing car, sales person, head of sales, service all of it is amazing. entire dealership one of the best, try them and you will agree.

Excellent first Mercedes-Benz experience...

This is our first experience with Mercedes, and it certainly lived up to expectations. Tarissa was responsive and accommodating. The transaction was very smooth. She behaves like a sales consultant. She is friendly and professional. She also pays great attention to detail.

Beyond Expectations

Niel and the entire team were the most exceptional group I have ever experienced purchasing a car. Amazing!! From every aspect they were meticulous with detail and customer service

Transparency and good service

Very easy transaction. I had been to a different Mercedes dealer (Bridgewater) where they were manipulative and used a lot of pushy tactics. When it came time to signing the contract, there were a LOT of hidden (and unnecessary) fees. So I walked out. I had a very different, straightforward and positive experience with Neil and George (GM) at Mercedes-Benz of Flemington. Neil never made me feel uncomfortable or pushed anything, he was always reasonable. I highly recommend them and would readily return in the future.

Excellent Experience

We just love our newly purchased C 300. Tarissa Rinier was very professional and efficient, which we found very refreshing. No pressure tactics. She took the time to work with us to find the right vehicle and followed up promptly on all our questions, which made this purchase very pleasurable.

Great Experience

The MB of Flemington team run a top notch dealership. Special thanks to Neil Gerstein who tirelessly showed me several models, but ultimately helped me select the one that was a perfect fit for my needs and wishes. It was by far the best auto purchase experience I've had.

Thanks Jamie !! Great service once again !!!1

Thanks Jamie from John Stamler !! I hope that someone acknowledges this review and passes my appreciation to Jami McLaughlin. Once again a great visit to Flemington MB, my new home for Service and possible new CLA in my future !!! Jamie is so attentive to the customer needs and always makes me feel at home. She introduced me to a fellow Air Force Vet and salesperson (Gerry Leon) that listened to my future needs an may be able to find a CLA in my price range. This is why customers like myself come back to Flemington MB....

Best in Class !! Jami McLaughlin and Chris Squarcia....

Best in Class !! The Service and attention that I received from MB of Flemington was excellent. I was greeted with smiles and friendly greetings. I must say though, Jami McLaughlin treated me like I was the only customer dealing with MB Flemington. She made me feel right at home and answered all of my questions and concerns. Chris Squarcia showed me the same outstanding attention and a reassured me that I will be treated and serviced like this "always". I am now a MB of Flemington customer for always.

Great dealership!

My ML350 was the second Mercedes I've purchased. I will make this dealership my new home for service and future purchases. Neil was incredibly knowledgable, helpful and easy to deal with. My new ride is awesome! Thanks Neil!

Excellent service department

The service department at Mercedes Benz of Flemington has outstanding customer service. They treated me with the upmost respect. They were professional, attentive and highly efficient. I regret not purchasing my car from this location. Surprisingly they treat me as though I did. I work far from flemington and Rick Sucs knew I was in a rush, he had a loaner car ready for me in record time so I wasn't late for work. He updated me throughout the service of my car and now it drives like its brand new again. I highly recommend this service department and will bring my car back there for any and all maintenance.

Excellent Saelsman!!!!

This is the third Mercedes from Flemington. Neil Gerstein was by far the best salesmen. He worksdirectly for you and goes out o his way to find exactly what you need. Our dealings with him were pleasurable. He is so kind and such an asset to your company. Thank you Neil. Denise Suskie

Wonderful experience

Wasn't sure if I wanted a Mercedes....so I called Flemington Mercedes because a friend at work said call them to see if they had the car I was looking for.....when I called the receptionist gave me Neil Gerstein....I asked if they had the 2017 c300 coupe..he said they will arrive in a few weeks...He was right...he called and I went in for a test drive....First let me say....what a nice man....so friendly,informative and like able...We test drive the vehicle ...a white 2017 c 300 coupe.....Absolutely loved it.....Not a high pressure dealership...just a wonderful experience....When I went to take delivery the owner of the dealership...who by the way is as tall as the Empire State Building was also so nice and personable....Would define toy recommend Flemington Mercedes to all my friends....Thank you again Neil for everything....I absolutely Love my car....

Excellent service

We love our new Mercedes. Neil did an awesome job at introducing us to the GLA 250. He is extremely knowledgeable with the Mercedes and was a pleasure to work with. Thank you for everything, we will definitely be back to see you for our next car.

disappointed

Not very friendly. The receptionist at the front desk didn't greet us, she literally stared at me when I walked over to the front counter and didn't say one word, not even a hello or can I help you? When I asked to for a sales associate she seemed annoyed and asked if I had an appointment. She found someone to come help us, seemed as if I should have been grateful they made the time. The sales associate came out and was initially attentive. Showed us two cars then ended up leaving saying he would "be right back" for another "preferred customer". I stood around for about 30 minutes and waited patiently. Finally he came back and went over details for the purchase of a vehicle. He under valued our trade-in, when I told him that he had a take it or leave it attitude. Maybe he didn't take me serious because I am a young professional, I didn't tell him my profession-a physician. I went to another Mercedes dealer and bought a car that same day. I was fairly annoyed with the experience. I would not recommend them. Disappointed with their service from the front desk to the sales department. Maybe they don't need new customers.Update: Looks like they thought the trade in value was the main or only problem (see their response below). The trade in value was not the main issue, it is the way we were treated. It didnt sit well that I was left for 30 minutes for a "preferred customer". If you have another appointment you should say so and have the courtesy to get another assoicate to assist. Also, your staff at the front desk did not greet us and in my opinion were rude. Good job ignoring the main issue and shifting the blame on the customer "We regret any inconvenience or disappointment that you experienced as a result of the condition of your vehicle" implying we were upset becasue of the trade in only, what a joke. Actually another dealership, a mercedes dealer, offered us 7k for it, which was fair value. The MAIN issue is not the trade in value offered, your customer service is the issue. If you guys were at least courteous I would have considered buying from you no matter the value of our trade in or the price of the car. Price can always be negotiated but when your associates are rude, inattentive, AND attempting to shaft me it was clear we shouldnt do business with Flemigton.here is their response: At Mercedes Benz of Flemington, it is, and always has been our goal to provide the best experience possible for our customers, whether they are purchasing or servicing their Mercedes Benz. The salesperson you dealt with has been with Mercedes Benz for over 30 years, and has a Stellar Record and near perfect survey ratings. Unfortunately there are occasions where we may not meet a customers expectations, such as the value of a trade in. In cases such as yours, where your vehicle had high mileage and had incurred significant damage and a mismatched repaint we cannot offer the same value as a vehicle that is in excellent condition. That is why we could only offer you $5000 for your vehicle instead of the $8000 you would have liked to receive. We regret any inconvenience or disappointment that you experienced as a result of the condition of your vehicle.

Excellent Leasing Experience

I visited back in February to lease a C Class Coupe, and I dealt with Vasil. The whole experience was hitch free and as seamless as it could possibly be. Will definitely go through Flemington Mercedes in the future. 10/10 overall.

Excellent experience

This is the second car we have purchased from Vasil. He is thorough, efficient and honest. We appreciate you help once again, Vasil!Sue and Jack Flaherty

Excellent service.

Responsive. Knowledgable. No pressure tactics. Polite, friendly and honest people. Prompt follow-up on all questions. A definite desire to accommodate the customer's requests. Attractive and clean facility--both showroom and service area. Exactly what you would like to experience at an auto dealership.

Thanks for a great shopping experience!

Thanks, Neil for your help in discussing all our options. Due to your good attitude and efforts we left the showroom with the car of our choice.Regards, G

Neil Gerstein made the deal happen

When searching for that special car you need advice and guidance from a professional. You can search on-line all day and night but when it comes to the purchase you had better deal with a Pro...If not you will regret the entire experience

Stress free & easy

One of the best car buying experiences I've ever had. Neil was very knowledgeable and I never felt rushed or pressured during the process. I drove about an hour to get there because the price was right and the service was great.

Excellent Service

In general, we all have misgivings about car service managers , especially dealing with luxury cars. But there are exceptions. I found one. He is Mr. Rick Szucs at Mercedes Benz Flemington. He is a guy with empathy for his clients and for him their interests and safety are utmost. I would recommend him whole heartedly and you will find out that he is a service manager cut from a different block! A rarity indeed, these days.

Great Experience!

Neil was great and made our experience at Mercedes very pleasurable. He helped us find exactly what we were looking for . We also appreciated his kindness towards our children during our visit. We love our new Mercedes! Thank you!

Gtreat Salesman, clean, beautiful showroom very accomdating

Neil was an excellent salesman with great knowledge of the vehicles Mercedes offers. Our special needs for accommodating a wheelchair were meet and having to view several models before making our final choice! Friendly, but not pushy, and thorough with all the paper work especially the financing. A great experience buying our 2nd Mercedes! Would not return to any other local Mercedesdealer, after having done business with Flemington Mercedes! Tom the tech guy was also very helpful in instructing us with the specifics of the car!Thank you for making this experience a very pleasurable one!John and Pat Tiger

Service without a hassle!

Omg! Thanks for the service! What a pleasant experience. Scheduled appointment with ease. A call made to me about the status of the service. I was able to pick up the car on my hours. Serviced without a problem AND Rick Szucs followed up after I picked up my car to be sure I was satisfied. I would not go for service anywhere else!

An absolute pleasure.

We have had the pleasure of owning or leasing eight Mercedes vehicles, with experiences at dealers in NYC, Long Island, NY, and New Jersey. Leasing our present vehicle from MB of Flemington has ben a pleasurable experience throughout. Everytime we have brought our vehicle in for service we have been treated pleasantly and efficiently by their service staff. The service department, itself, is perfectly designed to allow the vehicle owner to enter and exit comfortably and safely. Our servce advisor, Rick Szucs, was, at once, friendly, personable, knowledgeable and efficient. We were administered to with the greatest respect for our time and schedule. The work was done, as always, quickly and perfectly. The vehicle was then returned to us freshly washed and spotless internally. Thanks again Rick.

Service was excellent as always!

Service was excellent as always! Highly qualified personnel who really care about your needs and concerns. Chris Squarcia, the Service Manager. is very knowledgeable,welcoming, helpful and very friendly. Never recommend unnecessary repair. and I would like to mention another friendly and helpful person. Rick Szucs my service manager. Your dealership is 40 miles from home and I pass another Mercedes Dealership only 6 miles from my home to have my S Class Serviced at your facility!!Great Job by all.

The best car purchasing experience of my life! Thank you!!

This is our 10th or 11th Mercedes Benz and it has been the most pleasurable car buying experience that we have had.George Wilkening, the sales manager, Neil Gerstein, sales consultant and Tom, our concierge for delivery, could not have been more professional, helpful, friendly and thorough!My husband and I are truly impressed with the folks at Mercedes Benz of Flemington, NJ.We will always come to back to them!!Thank you very much!

It doesn't get much better than this

MB of Flemington is one of the best dealership experiences I have used in over 40 years. Rick Szucs and his team have keep my two E Sedans in perfect condition while making the experience hassle free. I drive from Morris county to get service and it is worth every extra minute.

Wonderful Sales Experience

I was very impressed from the minute I walked into MB of Flemington. Having dealt with other dealerships, MB of Flemington is a well run operation with a friendly, knowledgeable staff. My sales rep was Gerry Leon, who answered all of my concerns utilizing his vast automotive knowledge. The sales process was a joy and Gerry is a gem. I highly recommend Gerry and MB of Flemington.LynnA proud E-class owner.

Pleasure Buying My Fourth C Class

I just bought my 4th C Class, a 2016 C300 (others were: 1994 C280, 2004 C320 and 2005 C320). I have been very happy with the car. I had also driven the latest update of the C Class when I would use a loaner, so I knew I wanted to consider it for a fourth time. The reviews (2015 NY Autoshow and Cars.com World Car of the Year) and my own experience told me that a C300 AWD was what I needed. I went with a C300 this time because that car actually had more pep than my very peppy 2004 C320. I had bought the other 3 at Millennium and I left that dealership shortly after it became Open Road. Without going into my reasons for dissatisfaction, I went on the Internet to find out where Jami McLaughlin (my Millennium Service Advisor) had gone. I have been very happy with the service I have received on my 2004 and 2005 C320s, so I went to MBF for my new car. The sales transaction with Gery Leon was another pleasure. I got treated fairly as a good customer because Gerry looked to do right by me as well as the dealership. First class treatment all around. One strong recommendation: if you are not familiar with the C Class, please buy an AWD vehicle because the rear wheel drive version does not handle well in snow (it is great otherwise), or at least it didn't when I drove one from 1994 to late 2003. I have had 2 C Classes with AWD for 10 and 12 years now and the C Class with AWD handles so sweetly in the snow.

Fantastic, Professional, and Efficient Service

After an accident, I needed a car that fit my wants/needs in a short amount of time. I had stopped at a few other dealerships before coming to the Mercedes Benz of Flemington Dealership and found everything I was looking for. Other dealership's associates pushed cars/offers I had specifically said I wasn't interested in and it was a turn off. I had previously been referred to Neil Gerstein and I completely understand why a previous buyer had high reviews for him. He was a great sales associate and understood what I was looking for right away. I had a great experience with Neil and everyone else I encountered at this dealership.

Fantastic Mercedes buying experience!

Had a great experience with the dealership especially with my sales rep Melanie Schrimpe. Had visited at least 5 dealerships covering BMW, Audi, Lexus and another Benz and came out dissappointed each time. Felt customer service levels had fallen dramatically. Thankfully Melanie and the Flemington Mercedes folks set things right with a very pleasant and non pushy experience. Melanie took genuine interest in talking to me, addressing my concerns point by point and at no time pushing me for a close. It was just a very refreshing experience and I highly recommend Melanie and the team at Flemington Mercedes Benz to anyone looking to buy a Meecedes.

Highest Recommendation - A Win-Win Experience

This is my fifth purchase of a Mercedes E350 car. I'm a loyal Mercedes Benz customer. I had the pleasure of working with Neil Gerstein with my recent purchase. Neil was such a professional salesperson. He thoroughly explained all the newest features of this model of car and was patient with me in choosing which features, which color of car, and which option suited me best. I highly recommend Neil. I also tremendously value the care that this dealership has to every detail - from sales, to service. It is truly first class!!!!Karen Giblin

Professional & Welcoming Experience

Thanks to Neil Gerstein, our purchase from Flemington Mercedes was a pleasant, fair and professional experience. The vehicle delivery was hands down the most welcoming experience we've ever had at a dealership. We are happy to be part of the Mercedes family and even happier to have found Neil and the Flemington staff. I

Another excellent experience

This was our 2nd E class lease through Neil, 3rd through the Flemington dealership and 5th in all. The experience just gets easier and better each time. . Neil is extremely knowledgeable, courteous and customer oriented. We love the Mercedes loyalty incentives and in turn, are loyal to Mercedes.

First class service

Neil Gerstein was very helpful and provided exceptional service throughout our buying process. Neil was respectful and not judgmental. It made our buying process a remarkable one. I've dealt with plenty of dealerships and he's tops in our book. Thanks Neil!

excellent service

Chris was excellent! I was treated with respect and top notch personalized service. He is very professional and knowledgeable. I would and have highly recommended this dealership! Thank you!

Chris did above and beyond for me!

Chris was so helpful and knowledgeable. Chris treated me with respect, understanding and caring.I appreciate all the hard work he did for me. He did extra work with out even asking. Great job done!

Product and Service Par Excellence!!

My wife and I bought our first Mercedes Benz from MB of Flemington. Neil G., was our Sales and Leasing Consultant. From the first exchange of pleasantries to the final drive off and everything in between......at no point did my wife or I feel uncomfortable in this dealership conducting business with Neil. Neil, throughout the process was very sincere and straight forward. Period. This is a quality not to be taken for granted especially when making some serious investments, more so when purchasing a Luxury vehicle. The car buying process itself can be quite overwhelming (at least it was for me), as there is always that scope of skepticism in a purchaser's mind. But I did not have any insecurities or doubts when conducting business at the Flemington MB. Neil was an absolute pleasure to work with. He was attentive, courteous, hospitable, kind, understanding and overall just a good man. Not sure if many clients can say this with such conviction about a dealership or it's sales consultants. I am very glad that my first Benz experience took off with such a flying start. And God willing, our next Benz will be coming from Flemington MB as well. To all those on the fence about the choice of dealerships, once you have established the product, now the easiest and no brainer, in my mind is to choose Flemington MB as the place to go buy your favorite car! If you are lucky, who knows, you may get Neil as your consultant. I am sure the others at this dealership are wonderful as well, but since we only dealt with Neil, I can at this point only speak in confidence about Neil and say that your car buying experience will be seamless, stress free and pleasant. I have to mention couple of other staff members that we came in contact with at this dealership: 1. Pamela at the reception desk, Barbara and Tom in service were very pleasant and welcoming and simply gracious. Thank you, Pam, Barbara and Tom. Your eagerness of an Angel to assist, was very much appreciated by us. 2. George W., the General Sales Manager at Flemington- It was truly refreshing to see the GM of this dealership actually walk to us towards the final moments of our dealership visit, to congratulate us on our purchase and to offer his services if need be. I can see the fantastic service "culture" at this dealership is set very well, all the way from top down to the essentials. Kudos to George and his entire staff for running such a marvelous establishment. Good Luck and Cheers! Warm regards,Sai

Successful Car Purchase Experience...

I had a great experience working with Neil on the purchase of a new SLK 350. Neil was very helpful in educating me on the car pre-sale and walked me through all the options. He also helped me with the trade-in of my C350. Great experience and I will be recommend and be back to MB-Flemington for my next car. AGB

Service above and beyond.......

I have just started coming here and am so delighted I made this move. The staff go to extreme lengths to take care of not just your car but you as a patron. I would like to mention my service advisor Mr Bob Wilson, he is so welcoming and helpful, and Chris Squarcia the Service Manager, another friendly, knowledgable and extremely helpful person. This is an amazing dealership and I think I found my home away from home.

excellent service always take care of all my needs

Excellent they took care of all my needs very pleasant experience will continue to do business with them for many years to come they treat you like family

Consistently outstanding service!

I had experience with other MB service locations...this was my second time with Flemington. Had to have a head light bulb replaced. They took me right away. Now I know great service!

Great Experience

I would like to say special thanks to sales team of MB of Flamington by providing an amazing buying experience. Special thanks to Vasil Cherepania who acomplished my requests and provided deal of the Year!!!!!!!!

Leasing new 2015 CLS 400

Outstanding service and very customer focussed. All options clearly explained and first class introduction to the car. I was always kept informed of progress as the correct vehicle was brought into the dealership. I would happily deal with Neil and his colleagues again and I look forward to a similarly high class after-sales experience

Service

Bob was very helpful, knowledgeable and courteous. I especially appreciated the loaner MB.Probability is that because of Bob's outstanding reception I'll be back to buy a newer MB. Must add, however that the service did take a long time.

Great Experience

These folks know what they're doing and do it well. I have been doing business with the members of the service department for more than 20 years -

Efficient and courteous

Jamie is very knowledgeable and upfront. Never recommended unnecessary repair. Overall the service experience is very positive. My main gripe is the cost; I also own BMW cars and Mercedes service is at least 25% more expensive. Also they do not provide 4 year and 50000 mile free service, which makes cost of ownership much higher.

You have a good guy

Neil is the best salesman I ever met. He is friendly, honest, knowledgeable,quick and patient. Highly recommend this guy and hope we meet in life again. I already post the experience in my friend circle and recommend Neil to them all.

Great all around

Very professional guys. Pleasure to work with. They found the car that I wanted quickly and made me an offer I could not refuse. I will recommend this dealership to everybody.

Professional and courteous!

Neil Gerstein was an absolute pleasure to deal with. From the time we conversed via email until the actual signing of our new Mercedes Benz, Neil's professionalism was outstanding in every respect! He even stayed late to accommodate me as traffic kept me from being on time. Everyone I dealt with was anxious to assist me with my purchase. Outstanding service that is unmatched! Kudos to Neil and his tram at Mercedes Benz of Flemington! Chuck Mazza

Neil Gerstein

Neil Gerstein was a pleasure to work with as well was the GM of sales. All around, it was a great experience. I will recommend Neil and MB of Flemington to my friends.

The best expierence I have ever had at any dealership!!!

The service is the best that I have ever had at any dealership ever. The service manager, Ralph Bencivenga is exceptional and he made sure my experience was outstanding.

Great experience

As always I had a great experience with the service department. Jami in service goes above and beyond to accommodate and keeps me updated throughout the day via text.

Excellent purchase and service experience

I was shopping around a car in June 20, 2014. MB in Flemington was the only one dealer who didn't waste my time and was able to give exact quote. I really mean "exact" quote to pennies.I purchased GLK 350 but wanted to have rear entertainment system for my 2 young children. They were able to accommodate that and even customized that for me as this model only came with headset but audio from speakers. My oldest son was only 25 month old at that time and it's not good for him to wear headset. The Sales (Jack Walsh) discussed with his manager and had my entertainment system re-designed without any charges. Now they can watch movies without wearing headset. I will definitely buy my next car here!January 5, 2015 was my first service and I forgot to make an appointment. They were able to service my car without appointment. The waiting area is nice and comfortable. People are friendly too. However it's longer (1 hour and 15 minutes) than what I thought. Perhaps it's because I didn't make an appointment.

Outstanding Dealership

I've had no bad experiences with Flemington. Bought one of my Mercedes cars there and the other at another dealer. Flemington is by far the best I've had work on my cars

Besides price, everything outstanding

Simple oil change....learned the lesson before and went across the street at Walmart to buy the same Mobil 0-40W for half the price. Still paid 115$ for an oil change...other than that, outstanding experience.

Attention to Detail

Working with my Sales Representative, Jack Walsh, was streamlined experience. Every detail was taken care of with ease. Ralph & Jami in the Service Department were very responsive to any questions that I had regarding the return of my lease. It was great to work with these individuals. My overall experience with the dealership was excellent!

Outstanding Dealership

Seriously amazing. Tech was amazing, service writer was super understanding, and they gave me an awesome loaner car. Loved the entire experience and despite my distance, they covered me where the dealership I purchased my pre-owned MB from failed. Without charges.

My Buying Experience

Had an excellent salesman in Vasil and our tech person Joe was awesome. Everything worked out very well and it was a very pleasant experience. Service and knowledge were superb.

"Prime Service"

I felt very much at ease when making my new car purchase. I was given a variety of options to choose from, which made this a fun experience. The sales rep. , Gerry Leon, was very friendly and time oriented. I love my first Mercedes and would recommend this dealer to everyone!

Top-notch car buying and service experience

This place gets it. From the minute you walk in you get a positive vibe, because they know how to treat a customer. Vasil was unlike any other sales person we had experience with. Very genuine and direct. I did buy my CLA from them because they gave me the best deal but what really helped was the positive vibe from the personnel at MB flemington. I have been in twice to service my CLA (rim damage and cracked windshield). In both cases, Ralph and Jami and the service team were great. In the end you can buy a Mercedes from any dealer, but I am so glad I got my car from MB Flemington.

Simple luxury

Thrilled with every part of my experience at Mercedes Benz in Flemington. Terrific service from the moment we walked in. The sales team can make or break an experience and Neil was phenomenal. Such a treat to find the right car for me that suited all my needs! As a first time Mercedes driver I would absolutely recommend this dealer to all!

"Excellent service".

It's a second car we leased w/this dealership and we highly recommend this dealer to anyone who is thinking of buying/leasing a new vehicle. Special Thanks to Vasil Cherepania (one of the sales rep.), he is very professional and friendly.

Purchased car - excellent experience

Excellent experience. Staff was absolutely wonderful and friendly. Would recommend this dealership without any hesitation. This has been the best dealer I have encountered yet, and I have purchased over 15 cars.

My Experience at MB Flemington

I have been servicing my car for almost 5 years so far here. I always had very pleasant experience at this place. I would definitely recommend for my friends.

Service

Overall good experience with service.However car wash needs to do a little better job next time. other than that all was good. thank you

MB Flemington Never Disappoints!

Jami in service and her surrounding team know how to deliver first class service. The level of service is always professional, friendly and done right the first time!

Consistent and Outstanding Service

I have visited many Mercedes Benz dealerships as I have been an avid Mercedes Benz car owner for many years but the service and exemplary care at the Flemington dealership is outstanding. The prices are fair, coupons accepted but the service I receive from Arthur Bongiorno no matter my car issue has been consistent, professional and exceptional. Art goes above his responsibility. His white glove care included consistently contacting my insurance company, sending repeated faxes and all the while letting me know that my car would be fixed to my standards. For service he explains how/why and ensures service is noted by me to keep the car in pristine running order. Art takes the time to provide the level of service expected for a Mercedes and then supersedes that. From Mercedes Service Centers to the Dealerships what I experience at Flemington should be the model across the Country for Mercedes Benz of North America.

Great Service

The Service Department of Mercedes Benz Flemington is just the best. I purchased a car from that dealer many years ago and I have always received the same royal treatment in the Service Department that I got from the Sales guys. I stopped by with a problem. Artie, the service rep, had it examined, determined the problem and scheduled an appointment. All the work was done right the first time and done well. I highly recommend these guys. They care about their customers and are the best.

Lease return & new lease

Great experience dealing with Flemington they always make it painless whether it be sales or service. Always on the ball what they promise is what they deliver no BS!!

Service Drop off

I ended up with a quick trip out of town on the weekend and had to leave car on the Sunday at last minute. They called when service work was done and I picked up when I returned. Work was done and car was in great shape.Thanks

Third Car Purchase at MB Flemington

This is the third car I have purchased from Flemington MB.It is refreshing to have a dealer with whom experience is only getting better. My reason for continued pleasure is the process from sales through servic. Service is what originally brought me to this dealer and then I began making purchases including two ML350s and an E350. Hats off to Vasil and Jami for a good experience.

Lifesaver!

I got into an accident in my C-Class and knocked the right side mirror off. They were able to reattach it and add a new mirror instead of charging me for a whole new one. Just like Arthur had promised, it was done quickly and worked like new. Great service, great people. I definitely feel comfortable going back there again!

great experience in purchasing my new car!

I want to personally thank Neil Gerstein for all his patience with my wife and for making my new car purchase experience better than I would ever imagined. She is thrilled with her new car. He went over all the controls with her and she felt very comfortable with everything before we left. He even commented to feel free to call if we need to go over the controls again. Thank you Neil!!

Very knowledgeable, professional, fair

Purchased a new MB here, working w/Gerry Leon. Gerry is very knowledgable and professional and can get you the car you want. Always fair on pricing and very easy to work with. No hassles. Car is excellent and has exceeded my expectations. Very pleased overall!

The best expeirence I have ever had at a car dealership!

I had a great experience there and would recommend the dealership to all my friends. Gerry is extremely knowledgeable about the product and made sure I understood all aspects of my car and it's features. I left feeling very confident that I made a good choice in cars and dealership!George also went above and beyond to assure that I got the Mercedes of my dreams.Thank you to all that assisted.

great no hassle experience

It was a pleasure to visit the service department. The team provided excellent communication by keeping me informed of the warranty worked which needed to be done on my vehicle. I am very pleased with my first experience with the Flemington Mercedes dealership and service department.

Best experience I have ever had purchasing a car.

Jack Walsh is a very experienced and knowledgeable sales person. He is easy to work with,offered great suggestions and went out of his way to see that I was satisfied.

Great sales person

From the moment I walked into your dealership Vasil was friendly and frankly a maven of what he does. He rolled the red carpet out and represents your brand with passion and knowledge and intensity...which exceeded my expectations on every level. He has a passion for Mercedes and is the single most knowledgable salesman I have EVER worked with. He makes me want to trade in my VW now and switch to Mercedes. Beyond the car, he gave us a tour of the facility and introduced us to key people. I run a medium size sales agency and "the customer experience" means everything to me an if Vasil was graded, he would have scored a 14 out 10. I would love to elaborate on this more...my wife and I came unprepared to several dealerships....our experience at the Infiniti dealer "moments" before we decided to visit the Mercedes dealer, was a complete failure on every level. The customer experience there was possibly the diametric polar opposite of my experience with Vasil. My wife and I had a preconception of Mercedes where we would have had a snobby experience or felt that we couldn't afford a Mercedes...quite the opposite....Vasil made us feel at home and is the epitome of a master sales representative and you should be proud to have this man a part of your company.

First Anniversary

It is always a pleasure to visit the Flemington Mercedes dealership whether it be to purchase a vehicle or be assisted by the service department. The entire staff there in both areas go out of their way to be welcoming and warm, answering the questions of a new owner or meeting the servicing schedule. The service lounge is lovely as well as the complimentary refreshments and other offerings...a great place to wait or opt for a loaner car! Pat yourselves on the back for a job extremely well done!

Service

I was greeted in a professional, friendly manner. Offered coffee asked to wait for a service advisor. I was greeted by Arthur Bongiorno and taken care of within a reasonable time. Arthur was professional and friendly. This dealership has excellent customer service. I would lightly recommend this dealer ship.My car was washed before I left. I would like to thank Jose as well for his friendly smile and kindness!

Awesome service experience

This was not my first visit to the Mercedes-Benz of Flemington - Service Center.I found this one representative about the experience one can have with a car service center, though. Long story short, I had bought new tires online and installed them in one of the recommended places from the online seller. I had to return to that place multiple times (at least 3) since there was a persisting vibration around 75 miles/hour on the highway. I stopped trusting that installer after seeing no improvements so I thought about the MB of Flemington service center to resolve my problem.I got an immediate appointment (very good experience on that aspect, as well), and I appreciated how my request to come first thing in the morning was satisfied.The staff I dealt with, lead by Art Bongiorno, met (surpassed) all my expectations.They showed me what was causing my issue (one of the tires was out of the allowed runout range). Kudos to the master foreman (sorry, don't remember his name) for doing a great job with the explanation.After that, the mechanics did such a good job with balancing the wheels, including the one with the defective tire, that the vibration was barely perceptible anymore. I got copies from the charts that the balancing machine produced to help me get a replacement tire from the online seller. As a matter of fact, at the time I am writing this review, I already received the replacement tire and got it installed, of course, at the MB Flemington service center, as well.All in all I would recommend this service center to any of my friends (irrespective of their owning a Mercedes or not). Also, as I told Mr. Art Bongiorno, as well, I will be thinking a lot about getting another Mercedes as my second car.Thank you,Serban Vasile,Clinton NJ 08809

Mercedes CLK550 starting problem

My car was erratic in starting and my local mechanic and MB dealer could not diagnose the problem. I took it to MB Flemington on my mechanic's recommendation and was helped by Artie. It was a challenging diagnosis but Artie and his guys kept on it and figured out that the computer on the engine had a malfunction. He was very upfront and informed me that it was covered under warranty (otherwise the part would have cost me ~$1500). They fixed the problem and I did not have to pay anything.It was also very useful that the dealership even gave me a loaner even though I did not buy my car from their store. I really appreciated the service.

ABS warning lights

On Friday before Memorial Day, I the ABS warning lights came on. I called the dealership late Friday morning and they looked at the car the same day! The service was fast, efficient and the service advisor, Arthur, was knowledgeable and made me feel like I was a long-time customer. As a life long Benz owner, this was the best and most stress free visit I have had with a service center. My thanks to Arthur and the entire service team.

Horible experince to a disabled returning customer

I am a customer and I believe pocketed my lease pull ahead dollars. The Store Manager and the sales person both "swore" to my face that I qualified and then had MB Financial back bill me months later for 3 full payments, showed me as delinquent and put me in collection. I am currently on disability and a hurricane Sandy victim so obviously I will go back to BMW NEVER buy a Mercedes again in my life and run from this dealer. If it seems to good to be true, it is!

Many Thanks

Gerry Leon was amazing to work with. Even when I was dealing with another dealership that was offering a significantly discounted price for the GL450 I wanted Gerry was amazing and professional in guiding me to get what I wanted & vet the deal even if it meant he lost the sale and I purchased elsewhere. In the end the other dealership's sales rep was not ethical and the price they were quoting was a phantom one. Gerry was fantastic when I came back to him for help in getting my GL450. He made sure I understood the process and build timings. Gerry updated me regularly along the way. Of course, I wish I could have negotiated a better price, but I would much rather work with an ethical professional like Gerry in a heartbeat. I recommend Gerry Leon 1,000%.

Service

Very easy experience service manager extremely helpful completed all work needed on first visit no follow up trip required. This is by far the best Mercedes Benz dealership.

Service C

I have so far been extremely pleased with Fleming MB service. I have had my vehicle serviced here since date if purchase and they have always been professional and courteous.

Great sevice.

I had to bring my car in for a ESP warning on my dash. As soon I walked into service the receptionist smiled and asked how she could help me. Nice way to start. Then Arthur came out and asked me what the problem was and said he would get someone to look at it. The girls at the front desk told me there was coffee or snacks if I would like some. Arthur had one of the technicians look at my car and it needed a sensor. Thankfully he had it in stock, nice surprise, so they fixed the problem. Arthur asked if I had a few more minutes so they could wash my car, and I did. What a wonderful experience. I would highly recommend Flemington Mercedes Benz service. Thank you for no stress..........

GLK250

Nothing more to say.

Tracy J. Martin, President, Martin Insurance Group

The experience was amazing, the professional staff answered every question and they treated me like family. I would highly recommend Flemington Mercedes to anyone!Tracy Martin

GREAT SERVICE!!

Great service!! Reliable and trustworthy!!

Great experience at Mercedes Flemington. Vasil was an...

Great experience at Mercedes Flemington. Vasil was an excellent sales consultant. He was very knowledgable and helpful throughout process. We were very happy overall with our experience. Highly recommend!

Service, facility, experience - A+

I've been going to MB of Flemington for approximately 2 1/2 years for service and have had very positive experiences. Through my experiences, I have developed confidence in Jami Mclaughlin as Service Advisor and in the mechanical expertise of Bill Deneen. The facility and amenities are pleasant and accomodative.

Artie and service staff are always very helpful

Came in on short notice, Artie took care of my needs and made arrangements to come in at a more convenient time for me for some other things I need. Always takes care of me!

GREAT what more can I say

Great service, people, and atmosphere. Every time I go there, the people are so friendly, service is always done on time and I feel like I am not just a number but a valued customer. Thanks for everything. Jami is the best!!!!!!!!!!

Service Visit on Friday, Feb 21, 2014

Service advisor Arthur Bongiorno provided an excellent service to me. I rate him 10 out of 10.He deserves 11 out of 10. Keep up the excellent service at MB of Flemington, NJ. I ran into a pothole and my tire (front/right) was flat. Got 800 number for road service and then went to take care of the tire problem. It was Friday and I had important meetings at work. Arthur came to my rescue and I was able to go to work on time. And my car was fixed. I was amazed with the service advisor Arthur's professional expertise in treating customer like me who had flat tire and important meetings at work to attend. MB of Flemington, NJ is an excellent dealership and the people like Arthur and Vasil makes it the BEST.

outstanding service

Car was done early, clean and ready to go! From setting the appiontment to paying the bill ... everything was flawless

The Best!

I have owned MBs for 20 years and have always dealt with Jami and Joe. Their service has ALWAYS been excellent!

A Welcoming place to do business!

Great people to work with. Efficient, knowledgeable, and friendly. What more do you need?

Excellent Service and Sales

I purchased my car from Flemington MB last May. This was our first time going to the Flemington dealership. I will never go anywhere else. The people in every department are wonderful. As soon as you walk through the doors you know you are in the right place. The attention to detail and the wonderful personalities make this a truly great expereince. Whether you are purchasing or doing your regular service. Everyone knows what they are doing and more than too happy to help.

Superior client service

Truly remarkable service that is competent, trust worthy, professional and friendly!

Excellent Customer Service.

Maureen is an exceptional service person. Artie and Maureen make a great team.

Excellent Service as always!!

Jamie and her team are the best-we are so glad she joined the Flemington team-We've been a Mercedes customer for over 20 years and we've known Jamie for at least 10 of those years and she is one of the best Mercedes professionals of all

Pleasure dealing with Neil. His professionalism made us...

Pleasure dealing with Neil. His professionalism made us feel under less pressure than other dealerships. Answered clearly all our questions and concerns. Strongly recommend him to others..

Service with a smile!

The Flemington MB Service Team continues to gain my confidence! Having serviced all our MB's at another dealership for almost 17 years, we took the final step in 2013 to transition all of our cars to be purchased and serviced at Flemington MB. And today...Christmas Eve 2013, we had another great experience from the service team! From Jaimie as our Service Advisor, Anthony the Customer Ambassador when you pull in the garage, and Anna at the front service desk, customers are treated professionally and with great care. Flemington MB makes us feel like family.

We were so happy with our last experience at MB of...

We were so happy with our last experience at MB of Flemington...and found ourselves fighting over the new GLK...we decided to check out a certified 2011 E350 4matic that had just come in to the showroom. Vasil took great care of us, once again, and sent us home in it the next day. To get the car looking prefect, they back ordered a part for us. It came in as promised, was expertly installed, and looks great!! I can't call it a repair, because it's like new. Thanks again to the great folks at MB of Flemington.

beautiful E class

We purchased a new GLK a couple months back...and enjoyed the process so much we purchased a certified 2011 E350 4matic (in time for the snow) from our salesman,Vasil, as well. We cannot stress enough how professional, courteous, and friendly everyone is at MB of Flemington. They recently made a repair we requested at the time of purchase (the part was on back order) and couldn't be more pleased with the service department...from scheduling, to the quality of the loaner, the communication, and most importantly the impeccable condition of the car and the repair craftsmanship. You guys are great! Anyone looking for a MB in Bucks, Hunterdon or Mercer needs to seriously consider Flemington 1st... or as a 2nd comparison...you will notice the refreshingly personal friendly service and sales experience. And, if you're looking at BMW and Audi, make sure you compare the MB GLK and E class...they hit that "just-right" spot between them in ride, handling, luxury, features, performance and to my surprise, price...and they beat the pants off them in service!

Great place for service and sales

The dealership is excepional in every way possible. This includes all personnel and management, sales and service. The dealership goes out of its way to help me and they are meticulous in what they do and want to be in every way possible. My recent service was minor, but they had other more changling issues in the past, and the staff knew what had to be done, and performed it in a professional and timely manner. I'm proud to be their customer.

Great Service

My experience at Mercedes Benz of Flemington was outstanding. Maureen Tucci was very helpful and I was treated great and with professionalism. I would recommend coming here for all your needs!

To Whom it may concern : Are you looking for a Dealer...

To Whom it may concern :Are you looking for a Dealer who does not Pressure you & is willing to help you find the right Vehicle & Options that suits your needs , look no further than Flemington Mercedes Benz ! I was fortunate to work with a salesman , Neil Gerstein , who was outstanding , Helpful & Patient in my selection for my 2014 Vehicle + working within my dollar parameters for the Purchase Price& Trade in Allowance . The GLK Model that was our Selection turned out to do every thing that we wanted plus more & we are very happy with our choice .The dash panel reminds me of an Aircraft Display by indicating every detail that you wanted to know about the Auto & Outside the Auto - the Back Up Camera should be a must for every Vehicle Sold . Another point , Neil was there when we needed help after we left the Dealer on the Feature Operations , both over the Phone & Visit to the Dealer with no restraints on time required .The Dealer also have a nice Staff to assist you in all Area's as required to maintain your Vehicle . We have been working with the Dealership for several years & can say they treat you as Family . The Service Dep't is fair on any repairs & will furnish a loaner Car when required at no charge . If you can wait for a minor repair , they have a nice waiting area with free refreshments & a working room if you need it .Dan & Carol

Just the best place to go for service...I have been...

Just the best place to go for service...I have been driving MB's since 1979. These folks are the most talented and attentive I have ever found - Jami know her stuff and always helps me with my emergency repairs.

Wonderful and easy process Neil was a great guy to deal...

Wonderful and easy process Neil was a great guy to deal with we will def be back and send more people to mb of flemington

Great Experience!

Bill Dineen always services my car. and always does a great job. I would not trust my car to anyone else. Jamie McLaughlin always arranges the appontment & schedules a loan car for me. SHe handles everything in a quick and very professional manner. I just became a customer at Flemington, and I intend to lease another Mercedes through Flemngton Mercedes Benz this month. I give 5 stars on all above categories.

Great Buying experience

It was a pleasure to deal with our salesman , Neil Gerstein , in the purchase of a 2014 GLK 350 4 Matic SUV . I do not like a high pressure approach as in some Dealerships & found Neal patient in helping me pick my New Car & guiding me along the way on the appropriate Options that I would want . He searched Dealers that had exactly what I was looking for ( Since none were in stock ) & took time when I picked up the Vehicle to go over setting up the required input for the Dash Board settings . He also arranged obtaining all the Ownership Details including notifying my Insurance Company on Vehicle Details , which saved me that extra step . I also had a Cruise lined up at the same time I was making the purchase & he said enjoy the Cruise & when I get back we will resume our negotiations . I also liked the Hospitality that was afforded to my Wife & myself during our visit to the Dealer , they make you feel right at home as part of the Family of Loyal customers . Daniel & Carol Campanale

Jack was very courteous and patient through the entire...

Jack was very courteous and patient through the entire process. It was late in the evening and he ensured that we left the dealership completely informed and comfortable driving away in our new car.

Tire Replacement

A damaged tire was replaced immediately and I was provided with a free loaner for the hour or so that I had to wait. In addition my car was retuned washed and vacuumed without a request to do so. Thank You

Excellent service experience

I had ordered a hood insulation piece for my limited production 1990 560 SEC through the parts department, which came in almost immediately, to my surprise. When it arrived, the service representative with whom I dealt offered to have it installed while I was out to lunch, and I took him up on the offer. In spite of the fact that the part that was being replaced was more difficult to remove than anticipated, I was only charged the original price quoted for the fix. I have had previous experiences like this with the service department at Flemington Mercedes, and have always felt they went out of their way to honor the prices and delivery times quoted. What more can one expect?

Jamie's service is excellent

I had a problem with check tire light and Jamie had it fixed right away and had my car washed. She always provides wonderful service. betsy

Best Dealership , Best Service , Best people

I come to Mercedes-Benz of Flemington for all my service needs. Although I live but 2 miles from my nearest Mercedes Dealership,I drive the extra 15 miles for service because of the customer care,the excellent service,and the relationships I have established with all !! ALWAYS A1

I am very pleased with the pleasant personality and...

I am very pleased with the pleasant personality and knowledge given by Maureen.She is professional and explained the pre-paid maintenance and extended warranty info very clearly.I feel that my association with the dealership will be a comfortable experience.These two products are beneficial to the lifeblood of my S 550 4-matic.

Good service, friendly and attentive employees.

Attentive employees, work done in a timely amd professional manner.

great service !

brakes were service. reasonable timeframe to repair. overall great experience.

Jamie went out of her way to make sure everything was...

Jamie went out of her way to make sure everything was taken care of. Jamie is extremely knowledgeable and friendly, she is a perfectionist at her job. George, Tony and Rick stop at nothing to get things taken care of. Anna in service is so extremely helpful, polite and efficient, making your visit smooth and stress-free, she knows her job and does it well.I recommend Flemington Mercedes to anyone who wishes to purchase a car at a dealership that truly cares about their customers. From your first meeting and purchase, to every maintenance you have done. You won't find any other dealership like Flemington Mercedes.

I called about 8:45 AM to speak with Jami. Was she able...

I called about 8:45 AM to speak with Jami. Was she able to perform my first "A" service on my 2013 GLK350 that morning? She said that it was possible and if I waited it would be about an hour and 20 minutes including car vacuum and wash. I arrived about 9:00 AM, and waited in the service lounge with Wi-Fi so I could use my tablet to accomplish some required work. The receptionist offered coffee while I waited. In exactly on hour and 20 minutes later my freshly cleaned GLK350 was delivered to the service lounge door.All this and I had a $100 coupon that reduced the cost of the service.

I know that bringing my car to this dealership I am...

I know that bringing my car to this dealership I am getting the quality of service I am looking for. I have complete confident in my advisor, I accept her recommendation regarding my car, she is very thorough in explaining what service is needed. The staff is very professional, customer service is pleasant, and the dealership is very clean. I worked in Warren New Jersey and lived in the Bridgewaters area for many years, now I live in the northeast area of the poconos. I am closer to several other dealership but I prefer to drive the extra distance to come to the Flemington location. I will admit the trust I have in my advisor is a major reason for for me to continue coming to Flemington, Thank you for letting me share my experience.

Fantastic service and communication!

Couldn't ask for better treatment. Everything was just as I expected it would be. Thanks!!

Service department is very accommodating and explained...

Service department is very accommodating and explained all of the details very clearly. Clean facilities and friendly people. Will definitely make this my home dealership.

Thanks to Jami the Steering Angle Sensor replaced.

I assume this review was for my wife's Mercedes service performed yesterday.

Love this dealership- I come from all the way from...

Love this dealership- I come from all the way from Easton, PA! Vasil is wonderful and I will be referring all of my friends. Love my new car!!

I have been here many times with 3 different MB's...

I have been here many times with 3 different MB's since Flemington opened. Although personnel have changed, service here has always been exemplary. Very nice facility, great reception staff and the service has been accurate, efficient and priced fairly. My overall experience with Mercedes has been very satisfactory. It is the reason I have 3 of them. 2 are older and one is an ML CDI. Service is the overall indicator as to the potential longevity of ownership to me.So far so good.

Lightbulb changed on the spot

A connection issue of my cell phone via blue tooth and a light not working was on the spot fixed in 20 minutes at no charge. Just love the service.

service B--20,000 miles 2012 ML350

As always, customer service was prompt, courteous and easy to deal with.

great service

went in for a repair covered by the warranty... they kept me informed, had it ready when promised; clean and perfect.

I received nothing but all round friendly and...

I received nothing but all round friendly and professional service from everyone I have been in contact with at this dealership. Much better than the service available from the other multi-franchise dealerships in Flemington.

THE BEST MB DEALER IN THE AREA

As always they treat you as part of the family. They cater to all your concerns from the service adviser to the ladies behind the service desk A Plus to all thanks again

Review

Jamie was very helpful and helped with all the questions I had. She was patient, professional and honest. Looking forward to seeing her again.

Overall good experience and so far car is driving nicely....

Overall good experience and so far car is driving nicely. I would come back again and would recommend your dealership to my friends and family.

Some other local MB dealers offer a VERY different buying...

Some other local MB dealers offer a VERY different buying experience. If you are looking for unpretentious honesty and a quick-to-the-point encounter where you are the "customer" and no one forgets that...Flemington is the place to purchase your next MB. It is, after all, about great cars at a fair price and not a Las Vegas simulated environment with loaner cars from Enterprise. Am I right?Nancy, the receptionist, was so warm and welcoming, she jumped up and met us at the door and cared for us until a sales rep was quickly available. Vasil was what you expect: knowledgeable, genuine and professional. He was also friendly and fun and respectful of our time. In the end, when indecision was about to set in after a long day between Doylestown and Flemington Audi, BMW and MB...he closed the deal.Oh, and great cars too!

Brought car in for brake lights that were out. Repair was...

Brought car in for brake lights that were out. Repair was done quickly.Wife treated very well by Jami and receptionist.Very nice courtesy that dealer offers free WiFi since my wife was able to do a little work while she waited.

Customer Service

My car was scheduled for Service A. I called the dealer and no loaner cars were available until the end of the week and I was leaving for vacation on Thursday so that wouldn't work. Jamie my service contact - who happens to live near me - offered to have Mercedes pick up my car and drop her car off. She then returned my car at the end of the day and drove her car home. The service was completed however when I turned on my lights at night it indicated that my front left head light was out. I returned to Mercedes the next afternoon and my car was immediately brought into the shop and the light replaced at no charge to me since I had to come back. An excellent experience !

AN EXCEPTIONAL EXPERIENCE!

I have been to your dealership before. Each time I visit friends in that area, I tend to need coolant or always something but must say that this past experience was exceptional. Thank you very much!!

Wam, friendly atmosphere

This is the second car purchased from MB Flemington. Gerry Leon is a pleasure to work with, really knows his product and the overall experience was very enjoyable. I would highly recommend this dealership.

I just picked up my new 2013 GLK last night, courtesy of...

I just picked up my new 2013 GLK last night, courtesy of salesman Paul Semhon. Paul did a truly superb job from my initial contact with the dealership, through delivery of the vehicle. I had contacted two previous dealerships while searching for a particular color and option combination, and had been told by both that it wasn't available anywhere. Of course they encouraged me to come in and settle for one off their lot. However, when I (fortunately) spoke with Paul at Flemington, he made it his priority to find me exactly what I wanted. He was persistent and it paid off -- he found the exact vehicle scheduled for production in Germany, and worked a trade between dealers to get it for Flemington's inventory. The extra effort earned him this sale and likely a few more in future years. Paul also went the extra mile during delivery of the car last night, sticking with me for several hours going over all the features of the car and especially the electronics (he stayed long past his scheduled quitting time, which I greatly appreciate). Paul differentiated the Flemington dealership from the rest of the local "pack", and created a delighted customer.

Great service, courteous and helpful staff.

Always a pleasure to deal with Artie and Barbara. Very professional and accommodating.

MISTER

EXCEPTIONAL SERVICE. TIMELY AS PROMISED. SMILEY AND VERY PLEASANT PROFESSIONAL SERVICE!

I was looking for a CPO c-class and saw some that i liked...

I was looking for a CPO c-class and saw some that i liked at the MB Flemington location. From the first time I went in to the time I drove the car off the lot, the whole process was stress free and I'm happy with the purchase. I didn't feel like I was getting lied to or hassled like I felt at most car dealerships. Paul Semhon was the salesman who took care of me and went above and beyond to actually save me money even AFTER the contract was signed and the sale was made! Sounds crazy, but true.

Pamela weidel

***** on every aspect of service , far surpasses any service on any car we have ever owned!

Another Satified Customer

When I first walked in, I felt a bit uneasy in buying a new car, however, my salesman made the process of purchasing a new vehicle simple and pleasant. Everything was what I expected from this dealership and beyond. Keep up the good work MB of Flemington

I recently was at MB of flemington for service on my 2007...

I recently was at MB of flemington for service on my 2007 R350. Staff was friendly and helpful. Artie was great to work with and very knowledgeable.

Service Dept MB Flemington

It has always been a pleasure dealing with the staff of MB Flemington. Thank you Jaime for the good service.

I needed one of the parking lights to be replaced. I...

I needed one of the parking lights to be replaced. I called the service department with less than an hour before closing. I was told they would accomodate me that day if I could come in within the next 20 minutes. Since I live only 5 minutes away, that was perfect. So I came in and they replaced the light. I was very pleased.

Tire change

Service g completed in the time promised. My car was then cleaned free of charge and I am completed satisfied.

A+ Dealership and A+ Service I wish I lease all my...

A+ Dealership and A+ Service I wish I lease all my cars from this dealership from day one. My lease price is great!!!! Everyone is super nice.

This was my third MB car I purchased, second from this...

This was my third MB car I purchased, second from this dealership. As previously, the overall experience was excellent. Gerry, my sales representative, was very helpful, courteous and respectful. The entire process of model selection, test drive, getting familiar with the car and indeed the entire purchasing process was easy and pleasant. I will be happy to recommend Gerry and this dealership to my friends and colleagues.

From my arrival until my departure, I was treated like...

From my arrival until my departure, I was treated like royalty. Anything I needed or wanted was given w/ a smile. I will definitely return!

The entire staff that we came in contact with during a...

The entire staff that we came in contact with during a service visit was excellent. Friendly, informative and professional. Service consultant Art Bonjiorno was exceptional. He kept us informed and explained service being done and our options and costs. Well done.

I live more than an hour from Flemington, but decided to...

I live more than an hour from Flemington, but decided to stop in at the Mercedes dealership there to see if they carried a particular vehicle with a unique color. Before even entering the showroom I met the extremely gracious and personable Tony in the parking lot, he warmly welcomed me to the area, and assured me that he had an outstanding salesperson who would assist me in any way possible. That was the understatement of the year!!I was then introduced to Mr. Gerry Leon, who invited me to sit down and discuss my needs with regard to a new car for myself. Explaining that my husband and I do not usually drive each others cars, and therefore it would be me making the choices/decisions for this purchase, he took the time to show me the GL450 that I had expressed interest in and spent all the time that I needed to familiarize myself with the various purchase options. I was so extremely impressed with Gerry that I arrived home and asked my husband to return with me to see the vehicle that I was potentially interested in purchasing.Upon our return, we took a test ride, and once again sat with Gerry to go over the necessary steps in order to move forward. He patiently answered all of our questions, and it was entirely because of him that we made the decision to purchase a car there in Flemington. There are not enough adjectives to describe his attributes! He patiently worked with me to make sure that I understood and received all of the various options on my "wish list" and from that day forward until my car arrived, Gerry kept me updated and informed every step of the way. I was not forgotten after the sale was made, but instead was treated with continuous courtesy and respect.On the day we picked up the new car, Gerry also took the time to introduce us to the various staff there, the receptionist offered us very welcomed cool beverages on a very hot day, and the manager as well took the time to visit with us. I also can't begin to thank Gerry for the tutorial that he gave to us prior to leaving. There was a tremendous amount of information that Gerry carefully took the time to go through with me so that when I drove out of the dealership, I felt very comfortable handling such a very special car!I could not be more thrilled with the GL450 and with the Mercedes-Benz dealership in Flemington. So much so that now my husband is considering a GLK from there as well. In our 40 years of marriage, we have purchased a great many vehicles, shared some of the "interesting" showroom stories with Gerry, and would be very remiss if we did not encourage anyone who is looking for exemplary service in every way from visiting this dealership to witness "excellence" from beginning to end for themselves. It was our delight and privilege to work with everyone there!! With sincere gratitude and appreciation,Gordon and Lynne Moore

Mercedes Owner

Service was completed in the time promised and at the cost agreed to. My car was then cleaned free of charge and I am completed satisfied.

I find that Mercedes service in general is on the...

I find that Mercedes service in general is on the expensive side, but Artie did his best to get me a good price. Barbara was friendly and helpful, as always

Their reception is great and facilities are modern and...

Their reception is great and facilities are modern and fresh! They provide awesome service and their staff are very friendly and helpful. Will not hesitate to do recommend these guys anyway!

Service was excellent as always! Highly qualified...

Service was excellent as always! Highly qualified personnel who really care about your needs and concerns.Your dealership is 23 miles from my home and I pass another Mercedes Dealership only 3 miles from my home to have my vehicles serviced at your facility!! Great job by all.

Receptionist Barbara Haig makes you feel welcome as soon...

Receptionist Barbara Haig makes you feel welcome as soon as you walk through the door. She greeted me by my name and immediately offered me coffee. She call Arthur Bongiorno, the service manager and he cam out to greet me right within 1 minute. Arthur reviewed the service that was to be performed and offered me the option of taking a loaner car or waiting for the work to be completed. I decided to wait since he assured me it would be done within 2 hours and the dealership has a first class waiting room. The car was ready including a car wash within 1 1/2 hours. Arthur then went over everything that was done and asked if I had any questions. He gave me his business card and told me to call him directly if I needed anything in the future. All dealerships should operate like Flemington Mercedes Benz and employ individuals like Arthur Bongiorno and Barbara Haig.

Although I live in New York, I drove almost 2 hours to...

Although I live in New York, I drove almost 2 hours to purchase a vehicle from Gerry. He made my buying experience easy and very enjoyable. I purchased a 2013 ML350 4MATIC, my first Mercedes ever. I was tired of the pushy sales people in NY, all they wanted to do was sell me a car I didn't want. Gerry on the other hand was able to locate the vehicle of my dreams and offer me a great price, he also was able to lock in a great finance rate for me. My wife loves the new car and we are very happy we purchased a Mercedes from Mercedes Benz of Flemington. We will recommend everyone to Gerry.

Service the way it should be

The service writer got the information correct and the technicians did the job right. I've been to several MB dealers and Flemington has been the best experience for me. I drive a few miles more to use them and I believe it is worth it - so far. On both of my MB cars.

Great Place, Great People

Flemington Mercedes provided excellent customer service We purchased two cars that day. The customer service is outstanding. Attention to what the customer is looking for and dedication to provide that vehicle. Overall very pleasant experience, no pressure, just a group of lovely people providing a wonderful car. Every individual we came into contact was just a delight. We met the entire team and couldn't have been more impressed. The facility and it's employees shines like the cars. I've already recommended to two friends and a family member. I highly recommend Mercedes of Flemington

Gerry Leon is an exceptional salesperson. He treated us...