Mercedes-Benz of Fayetteville

Great Certified Pre-Owned Car Buying Experience!

I recently purchased a Certified Pre-Owned 2014 Porsche Cayman from Porsche of Fayetteville and was extremely happy with the experience. I truly benefited from Paul LeClair's years of experience in the industry and his specific knowledge of the car and the Porsche line. I initially worked with Paul online and over the phone from 150 miles away. He was professional and patient with me through the process, was prompt in responding to me and continually had my best interest in mind. The car was presented in mint condition and every detail was taken care of. The Certified Per-Owned car I purchased was beyond my expectations. Porsche and Mercedes Benz of Fayetteville proves that car buying can be a positive experience. I have no hesitation endorsing this dealership and the folks that work there.

Went in for 911 service-left with a new Panamera

Everyone was exceptionally nice and helpful. I brought in my 911 which I really loved for an oil change. I left with a new Panamera. I wasn't there to buy a new car, it was the furthest thing from my mind. I hpjust wanted to see what was available. I can't say enough good things about how the purchase went and how easy the process was. Kudos to Rachel Ross, she was wonderful and for sure it was the best and most fun car buying experiences I have had, and I buy a lot of cars. Not to say the other sales people weren't great. Everyone was very helpful and courteous.

Kevin Williams

Very pleasant experience with Mr. Moore and Mr. Lance

New. Ar purchase

We had a great experience buying our new car. The dealerWas great.

Carla Council

The Mercedes-Benz staff always welcomes me and makes me feel right at home. The level of care is exceptional and I know they have my best interest at heart. It goes without saying, I am most appreciative of all they do for me and for the community.

A very good day

My salesperson she was very helpful and friendly and took her time with me to find me the right vehicle that fit my needs

Great Salesman T. Moore! Stress-free transaction

I went to see what they had to offer (used). Salesman Tomori Moore was wonderful. He was professional,knowledgeable and fun to deal with. Lance in financing was great and got us a good %rate. I recommend this dealership. This was my 2nd purchase from this establishment.

PreOwned 2013 Cadillac

Mr. Moore and the sales management team go out of their way to ensure the customer is satisfied with the purchase!

Review

Salesman provided great customer service and went above and beyond to get everything set up.

Sales individual William Knott

Overall I enjoyed my experience with this dealership.

Purchasing a new vehicle

The dealers were very helpful,consider,and very patience with me .This was a very positive experience.

Mercedes Benz of Fayetteville

Friendly staff, great dealership, will go here again when looking for a vehicle.

Review from Harrison & Paulette Noe

Jerome The salesman was awesome very professional and went beyond the call to answer all my questions!!

2017 C300 Coupe

Julie and her team delivered an exceptional experience as I went through the process of purchasing my new 2017 C300 Coupe. Julie went above and beyond to satisfy all wants and needs, keep open lines of communication, and lead a seamless buying process. With service of this quality, I believe a long-lasting relationship with Mercedes-Benz has just begun.

Paul D. Flemings

Very smooth operation. Everything went as well as can be expected and the customer service was OUTSTANDING. Gerome was a great salesperson and he made sure that i understood the entire process and made sure I was comfortable. Gerome was easy to talk to and very cordial and manner able. I would recommend him to others in the market for a new Mercedes Benz

Retired Educator

This was a great experience and the best part was the customer service from the sales team, especially Jerome and Greg for finding the right car we requested.

Retired

My visit was only an inquiry of the GLC SUV from a loyal MB client who knew I was shopping for a SUV. The Mercedes was not on my list because I prefer BMWs and still do . However, after spending less than 30 minutes in conversation with Mr. Stover and a test ride I drove away in a 2016 GLC 300. I'm not a push over when it comes to purchasing vehicles. I knew what I wanted (quality, color and amenities) and I knew what I could afford.I've never negotiated a car deal within 30 minutes and truly get what I wanted. This experience was the exception. The professionalism of Mr. Stover, the sales and finance managers were not intimating or pressuring they were more like doctors who knew how to take care of their clients. The entire experience exceeded my expectations because of the customer service,the safety features of the vehicle and its quality reputation.

Every staff personnel was excellent!

No matter who helped us, everyone was on the same page and helped us with our needs. Donathan and Nicholas in sales up to Greg the Sales Manager; exceptional service.

Remote purchase of GLK 350

Purchased a GLK 350 sight unseen. Nick Caterino was awesome. Answered our questions and guided us thru the process. Easiest purchase I have ever made!!

Diane Deering

This was my second purchase And the Salesman knowing my personality from before worked with me the way I wanted to be worked with. I will be back for my next Porshe purchase and hope he is there and if not that he will let thenext person know me and I want buy a car and not waste time.Robert Lee recognized quickly my likes and dislikes and moved me quickly thru the process

My car

The very best car I ever owed.The sale person was so professional and friendly.The Manage Mr.Greg were super nice unbelievable.

Buyer

The experience that we had with picking out a car to getting the financial part was taken care by the staff in an exceptional way. Would like to say thanks to Jerome Howard.

Exceptional Experience

Bottom line...best car transaction I've ever had. Thank you Donovan!!

New car buying experience

Marty Warren was an exceptional salesman to work with on our purchase of a new Mercedes. We would definitely come back to him when we are in the market for another Mercedes.

Mercedes Benz C 300

This is the best service we have had at any Mercedes dealership. Our sales rep went out of her way to make the process smooth and successful. We decided on Friday and received our new car delivered to our home on Saturday. Everything was done to accommodate and satisfy us Aplus plus plus.

2015 Black GLK350

Experience was exceptional. We were treated with upmost respect from the time we drove onto the lot. Our salesman Nick was great to deal with and left me feeling like I made a friend. I would definately recommend Mercedes Benz of Fayetteville. Nick was a good guy to talk to and was very knowledgeable about the product he was selling.

I would go back this dealership for next purchase!

Exceptional customer services andEveryone provided me with good information I asked for.Two days later, I ended up going back there and leased a car I wanted!!

Splendiferous Service

Paul is an exceptional sales talent with an unparalleled personal touch.I stopped in to see how he was doing and something caught my eye. He was off work. I returned the following day and he treated me like a king as usual. He shared precautions and the history of the vehicle. I love the way Paul is always dollar wise and penny smart. He has the unique balance of being able to work in the best interest of the company and the customer simantaneously. Upper management was hands on and very personable as well! This was my second purchase and a very warm experience.Kudos to all four gentlemen involved. Special thanks to the Bluetooth genius!

Great customer service. Fantastic staff.

Great experience here, did not get rushed like other dealerships. No pressure from the sales representative. Management and staff were very helpful, friendly and cordial.

Service with a smile

Jerome and Daniel were awesome. They provided excellent service while assisting my wife and I during the purchasing process. These gentlemen went above and beyond in my opinion to make us feel welcome and answered all questions we had. We are very pleased with our purchase and look forward to always being a loyal customer at Valley Mercedes in Fayetteville, NCCharles and Hellena Leonard

Best Online Experience

I did a long distance purchase this week with Rachel Ross and we completed just yesterday. Rachel made the entire experience seamless from start to finish,. She was prompt on all paperwork. . .. followed up every step of the way. . .and wen above and beyond in my opinion in picking up my husband at the airport since he flew down from Philadelphia to pick up the car. She was pleasant, professional and very service oriented. All sales people should have the same customer service orientation as Rachel. I'm just sorry that I don't live in the Fayetteville area so that I could continue to be a customer.

Bob D

Julie was through in explaining all the feature o the vehicle. Did not pressure. Pleasant experience in a relaxed atmosphere.

Great experience

Service was great as always this was my second car from this dealership .Mr Tomari Moore was is a great asset to this dealership .I would recommend all my friends to visit him .

Car buyer

My salesperson Donathan was outstanding! Buying process was seamless.

Excellent Car Buying Experience....

From start to finish, my experience was excellent. Even my husband, who is a former car salesman was impressed with the no pressure demeanor that the entire dealership showed. I met the entire staff who welcomed me with open arms, and they all worked with me until the deal was done and all my needs were met. I will definitely buy from this dealership again and will recommend them to all my family, friends and clients! By the way, did I mention that I absolutely love my new Benz!

Wonderful

Mr Caternio worked patently with me and helped me find the vehicle I was looking for and needed. I am totally satisfied with my purchase. Great sales guy

Great experience overall

Donathan was a pleasure to work with. Easy going and did not apply pressure in any way. Very little haggling required for me to get the vehicle that I was looking for at the price point that I desired.

A car buying experiance

Sales person was very helpful in teaching us the virtues of Benz. His polite and caring manner was much appreciated during the protracted buying process. Thank You Mr. Gordon King.

Excellent service

Mr. Nick Caterino provided amazing service. He is very professional, cordial, and approachable. Heand the staff at Mercedes Benz of Fayetteville helped make my dream come true. I highly recommendthis dealership to others. Everyone was so friendly and professional. Mr. Caterino, I thank you!!!

Mercedes SUV buyer

Robert Lee was my sales associate and was more than helpful, his years of experience really came and helped us decide on the vest vehicle and modem.

A Pleasure

Buying my MB was easy and a pleasure. iThe sales team was knowledgable and provided cleat guidance on all of the options available. I choose the European delivery option which allowed me to see the level of detail as well as the unique processes involved in construction of such a fine vehicle. I'd highly recommend this if you have a few days to enjoy your car on the autobahn and enjoy the artwork of a MB as much as I do. Truly a worthwhile option if you are a car guy.or even if you are not.

Buyer

Knowledgeable and friendly. Marty Warren is superb!

Williamson Car Purchase

Thank you Mercedes of Fayetteville, NC for making our car buying experience enjoyable.

Purchase a used Vehicle

Julie has now sold two vehicles to me in the Past two months. (Thank you Julie). She's extremely kind and patience.

Joyce Mainor

The sales associate was extradionary, he was pleasant to work with and if and when I need another car I will come to him again. The fianc manager kind of insulted me, I bought a certified check in there for over 19,000.00 and he said when it clears everything an be processed. Now I've worked in banking for over 13 years and I know certified funds don't bounce. It made me feel like I was trying to pull something over and that's not how I roll. If it wasn't for my sales associate I would have went to another dealership, my sales associate was fantastic I know I'm not putting his name down here because his card is at my house and I don't want to misrepresent him, but you know who I'm talking about. He was off the chain, I will be looking for another car soon and I will come back tohim. I feel your finance manager needs to know everybody are not crooks. He did say it was a ring going around with certified checks and I find that very hard to believe. I know Banking from top to bottom. Because of my sales agent I will recommen Mercedes of Fayetteville he was awesome. Tomori Moore is his name I just remembered it and he was Awesome.

Not very friendly

Went in today to speak with finance manager. I was told he was busy and I had to wait. I asked how long and then I was told until he finished doing some paperwork. Seems to me like a customer should come before paperwork...

Purchase of vehicle

I was at this dealership after my 2009 E550 broke down on I-95 in Wade, NC. As a walk in without any appointment I was accommodated and treated very well by Jamal. My elderly dog was also treated fantastically by the service department! While at the dealership I decided to purchase a vehicle and traded in my E550. Julie Rutgers was my sales person and did an excellent job process my sale.

Review

Nick Caterino has done fantastic job, he was very courteous and provided all possible help.

Allen and Linda

We are very please with the service and attention given purchasing and deliver process of our new Mercedes.

Mr. Robert J. Manuel

I had been looking around to buy a new car for several months. I was surprised when I went to have my old car worked on to see the deals Mercedes Benz of Fayetteville, NC had. So, rather than having my old car worked on, I traded and purchased a brand new 2016 CLA 250. I was even more surprised how fasted they got all the paper work together and got me the car I wanted and out the door. I was very happy with the deal. I didn't have to waste all day there. It was less than 2 hours and I had signed the papers and pull off the lot. If you want to drive the best car made and don't want to waste a whole day to purchasing it. I advise you to go to Mercedes Benz of Fayetteville , NC. Asked for Tomori Moore, he will take good care of you.

My Mercedes-Benz of Fayetteville Experience!

My experience at the Mercedes-Benz dealership in Fayetteville was remarkable. It was my first time ever purchasing a vehicle in the rain. They provided umbrellas and great customer service! If you are making a purchase please ask for Nick. He is a very fine salesman! My overall treatment certainly deserve a 5 star rating.

Ward Faulkner

Purchased new GLC300 thru Donathon Stovey, who provided excellent service and understanding of BMW product line. I felt so fortunate to have the opportunity to work with him in my purchase.

Exceptional experience at Mercedes-Benz of Fayetteville.

The entire buying process was stress free and all of the employees at the dealership made me feel like they truly appreciated my business. My sales person, Donathon Stover, was fantastic! Donathon went above and beyond to make my car buying experience enjoyable. I highly recommend doing business with Mercedes-Benz of Fayetteville.

Proud owner of a new Mercedes

The best dealership in town!!! Small dealership but HUGE results!! Will certainly be doing business with them again!

Worth the drive to this Porsche Dealer, 5+ Star Service

Best experience I have ever had buying a New Porsche/Mercedes, and I have had many over the years. The follow-up and service manager are top rate. I would highly recommend you make the drive to Fayetteville, N.C. ! I did from Pinehurst 45+/- mile. It was well worth the trip! 5+ Star dealer....

5+ STARS,Worth the Drive Great Service and Pricing

"5+ Star" Service, well worth the drive from Pinehurst, N.C. to buy my new 2017 Porsche. I love it very much, and this dealer plays no games. It is all black and white no gray areas the way buying a new auto should be.Great experience and Staff is very knowledgable about what they sell.

Review

We had a great experience and are very happy with our new vehicles.

Excellent Customer Care!

My salesperson made every effort to attend any questions or concerns I had during the decision-making process and the subsequent purchase of my vehicle. I felt that everyone at the dealership was genuinely interested in providing a positive and high-touch atmosphere. Over the course of time I was at the dealership, I witnessed - more than once - the sales people happily assisting each other in various tasks. I did not detect any negative competitiveness between coworkers; that alone yields a great business environment for both the customer and the sales staff. Regarding the actual purchase of my vehicle, I felt I knew exactly what I was getting and that it met my needs and not that of a corporate quota. I was introduced to features and models that I was not aware of while not feeling up-sold or overwhelmed with options. My salesperson stayed on track the whole time and only offered to show me those vehicles that answered my specific criteria. While I did wind up spending more than I had originally planned, it was still well within budget and I walked away with a solid sense of value for money. The next time I'm in the market for another Mercedes, I will definitely return here for more of their top notch service.

Mercedes-Benz of Fayetteville

Friendliest, most down-to-earth folks in a car dealership I have ever met! Even bought us a pizza while we waited!

Teacher

I went in to have my car serviced and my husband spotted a new car for me. I didn't have any plans to trade or sell my current Mercedes for about 8 years, but Nick and Donathon made the whole process very easy. We didn't have to go shopping anywhere else. We were very pleased with the customer service.

New purchase from MB Fayetteville.

Nick exceeded my expectations in every aspect of the transaction.

Jeep purchase

The only complaints I have are they could have replaced the windshield due to cracks, secured the carpet on the floor, and had the alignment done.

Car Purchase

Julie, our salesperson was outstanding. I was unable to be at all meetings but she walked my wife thru the process. All I had to do was come in and sign the final paperwork.

GREAT Experience! Great Service. Great Communicati

Outstanding Service, and experience. One of the Best experiences I have had in securing a car. Great communication, Great service and delivery with a smile!

Larry Lamvaster

Always a pleasant experience at this dealership!Great professional staff in all areas!I always lease.

survey

Overall rating 5 stars. Customer service was outstanding and the buying process went smoothly.The staff was very friendly and courteous. I was please with the handling of the process from beginning to the end.

Knowledgeable, Friendly, Appreciate our business

Dealing with The Mercedes- Benz of Fayetteville dealership was a very good experience for us. They really acted liked they appreciated our business. The salesperson, Ms. Rachel R. had a lot, a lot of patience with us. She was extremely good. Very knowledgeable and very friendly to us. We thank God for her. I would recommend the dealership to others.

Vehicle Replacement

I've been going to the Mercedes Dealership for several years now. My wife was involved in an accident and the 2015 MB was a total loss. I went to the dealership and my experience was exceptional. The people are friendly and the time it takes to get in and out of the buying process is flawless. I'll remain a loyal customer.P.S. They also have good snacks!

very nice dealership

this is a very nice dealership. everything was in order when I arrived from out of town to pick up my new car. the car was ready, the salesman was extremely thorough and informative. I would definitely recommend this dealership.

First Mercedes purchase

They were great and easy to work with. Everyone was helpful and patient with the car buying process. This was our first new car purchase and it could not have gone smoother. Would highly recommend to anyone in the area.

Michelle

Michelle Pez was excellent! She helped me find the right car that I was looking for.

at the car dealership

My time at the dealership was pretty good. they had wi-fi available; television, snacks and drinks.

Easy buying experience

The Mercedes-Benz of Fayetteville staff was very knowledgeable, professional, and responsive. After contacting them through our credit union (USAA), we were given a personal point of contact. Answers to our questions were quickly answered and when we came to test drive, they were standing by and ready. Our salesperson was very well schooled on all the options, technology and performance of the model we were inspecting andf ultimately purchased. The sales manager was quick to make a decision and deal! We had all paperwork done and were out the door in under an hour from the time I said "we will take it, its a deal". I would deal with them again and recommend them to others in the market for a Mercedes.

Mrs.Shakir

Nick was awesome. He understood what I wanted and made every attempt to help me.

Glk 350

My sales lady was great! They let me take the car home for a week because my wife works out of state. They made the best out of what little time we have.

New car

Great experience very satisfied with my purchase, I love my new purchase

Review

Donothan stover was absolutely the best! He was a great person to work with. Great experience! Greg was super nice also.

Great Mercedes dealership

Excellent experience. Smooth process. Very receptive to my needs.

Dr. Hyacinth Joseph

Excellent experience by the most professional staff. Thank you so very much

Mercedes Fayetteville is fabulous!

Don and Marty are terrific! They made things so easy!

Mercedes-Benz of Fayetteville?

Could not ask for anything more!!! Thank you Nick Caterino

Pleasant, sincere, and friendly staff.

This was a very good experience. I spoke with the staff several times before making the trip down to Fayetteville. All of the conversations and the personal encounters were far more pleasant than any of my other car purchasing experiences. Very professional staff.

Terry Spell

Excellent service. Attention to detail. Quality delivery experience

Pleasant staff and all friendly.

Our experience came off without any problems and was excellent experience. All staff was helpful, friendly and answered all our questions. We have not had such an easy process and treated with all respect and wanted our business.

Robert Antone

It was truly a great buying experience. They explained all of the features of the car and took their time. I was very impressed. This is the 6th vehicle I have purchased from Greg Dudak. Just a very good guy.

Steven and Nichole Hunt

Our purchasing experience was absolutely wonderful! My salesman, Mr Donathan, teamed with the Sales Manager, Mr. Greg, discussing multiple options driving a mutual decision that was acceptable by all parties. They actually listened to my buying objectives using their expertise of their product and inventory helping to reach a decision based on facts and not "pie in the sky" sales tactics.

Great Sales Experience

Outstanding support from Paul LeClaire. He was patient throughout the ordering process. Expertly captured the special features I wanted and translated that into an accurate order. He kept me informed throughout the process and delivered an awesome car exactly like I wanted. I will definitely return in the near future. I will also strongly recommend Paul and the rest of the staff to my friends. Thank you.

Mercedes-Benz of Fayetteville

Super dealer ship in Fayetteville NC ! If buying a car ask for Marty!!!

Love My New GLC300

I was extremely pleased when I went to the dealership and told them exactly what I wanted and they provided superior service. My time was limited and they made it happen quickly. I highly recommend this dealership and will continue to use their services. Thank you personally to Lucinda, Greg and Cary for making this a pleasant experience! I would give 10 stars if there was an option! LOVE LOVE LOVE my new GLC300!

Symphonie Smith

Mercedes-Benz of Fayetteville, NC offered the best service in both Sales & Service. I had my previous Mercedes serviced here & was always treated very well. When the opportunity came to purchase a newer car, I couldn't have chosen a better team. I look forward to remaining a part of the Mercedes-Benz Fay, NC Family.

Great Group of people

This was one of the best experience ever purchasing a car...

Betty shaw

Excellent staff, excellent facility, wonderful experience , made us feel welcome ... Didn't judge us

GL 450 Mercedes-Benz

Dealership was very friendly. It first time every brought car and it take less then 3 hours, and didn't feel anyone trying to pressure me. The salesman was very help and knowledgeable about the vehicle. Once he found out the car was a gift for my wife, he took the time to explain the car equipment to her and helped her set it up.

CLA250

It was a good experience and a good customer service.

Tremendous people at that store

Great dealership, great car, great people. Could not be happier

Recent purchase. The best experience I've ever had.

My latest purchase at Mercedes-Benz of Fayetteville was by far the best experience ever. From Don to Donathan, they make you feel like a million bucks when you do business with them. I highly recommend anyone to just give them a shot and you won't be disappointed.

Great car buying experience!

The best car buying experience I've ever had! Robert Lee, the salesman I worked with, was terrific along with the rest of the staff. Gave me an above market value on my trade and a great deal on the car I was trading for. The facilities are excellent with plenty of refreshments. I will definitely do business with Porsche Mercedes of Fatetteville and Robert Lee again!

Mr. Danny R Ellis

Had a great experience purchasing my E350. Had a great salesman.Would definitely buy another vehicle from him..

New Car Purchase

The buying experience was fantastic. We were just inquiring about a car and Lucinda teamed us up with Martyna. She was so great and we actually fell in love with the 2nd car she showed us. The financing was painless and could have actually left the lot with our car that day. We opted to pick it up the next day. Lance gave us the options and incentives that we qualified for. I was blown away by the final monthly payment. Very affordable. We already own two older Mercedes and we love them. The service we received at the Mercedes Benz of Fayetteville was by far an Exceptional experience. Thank you, Lucinda, Martyna, and Lance.

Mercedes of Fayetteville North Carolina

The buying experience at Mercedes of Fayetteville North Carolina was the best Brian experience of a vehicle that I've ever had . Not only was a sales person knowledgeable helpful non-pushy but so was the entire staff in his absence. From start to finish the in tire process was great, just when I thought the customer service was complete as the purchase of my new C 300 the sales person told me to call if we had any questions and they we were now part of the Mercedes family. Great experience!

Great service

Came in for Schedule A service. Donna was very helpful with getting me scheduled before a road trip. I will definitely bring my vehicle back for service.

Mr Charles Donau

Excellent sales experience I felt confident like I was the only customer. I would return to this dealer in the future.

Excellent professional and trustworthy service

Since I have been in this area, I have used the Mercedes Benz of Fayetteville dealership for all of my service needs. I am the proud owner of three Mercedes Benz vehicles, which I am very meticulous with when it comes to maintenance. This dealership has been the best that I have ever done business with. Jamie Johnson with the service department has always ensured that my service needs were promptly taken care of and followed up with, but most of all his friendly and professional attitude is most appreciated. From scheduled maintenance to major parts replacement, I know that I can trust the entire service team at Mercedes Benz of Fayetteville. Let me also say that the team of certified service professionals who perform the services take pride in their work. When your car is returned, it is clean inside and out. There will never be the smell of residual oil or grease burning off for days after the service has been completed. They are thorough and precise with troubleshooting and always ensure that the repair is done properly the first time. They take care of your machine as if it were theirs and it will always come back to you ready to perform and be relied upon. I fully trust this team of dedicated professionals with my Mercedes Benz vehicles and I would recommend their services to my friends and family.

CAR PURCHASE

EVERYTHING WAS GREAT NICK CATERINO IS GREAT SALESMAN HE WENT THE EXTRA MILE TO ENSURE THAT WE WAS PLEASE WITH THE CAR WE SELECTED . HE WILL BE HIGHLY RECOMMENDED TO FAMILY AND FRIENDS FOR FUTURE PURCHASES OF A FINE AUTOMOBILE.

yet to pick up the car

have not even seen or had the car delivered;will definitely know when and after the car is delivered; this review is very premature

MB OF FAYETTEVILLE - SIMPLY THE BEST

Keeping in line with what is important to me (quality, service, comfort), i visited the MB dealership in Fayetteville, NC. I was greeted with smiles, immediately tended to, informed of the process and treated exceptionally well. The process was implemented seamlessly and my car drives like a dream. This is my first MB but with what I have been through with other vehicle makes, dealerships and service I already see the difference and appreciate that when purchasing a MB you are purchasing more than a vehicle you buy into a culture. Thank you MB of FAY.

Dr. R. C. Sueur II

I'm continuously delighted with the outstanding service!

Purchase of a new Mercedes GLE 350

Excellent Salesmanship, Friendly and listens to the customer's wants and needs. I would use him for future sales. The Staff worked promptly to ensure the sale was completed in a timely manner. While I had a great deal, the staff found a much better deal, they cared. Again, thank you for a great team.

Mr. & Mrs.

We were truly impressed by the remarkable service at Mercedes Fayetteville. Donathan did a superb job making us feel comfortable and confident in the test drive, his knowledge of the Mercedes car line and his patience while we did our own calculations at his desk. We loved our buying experience from the moment we stepped out of our car and into the doors of the dealership. We would highly recommend this dealership to anyone!

Great experience

The staff was friendly and made you feel comfortable. Marty Warren was very knowledgeable about the car I was purchasing and explained everything well. Justin in finance was equally thorough in explaining all the paperwork and additional warranty plans available.

Leased a New 2016 Porsche Boxster

Exceptional dealership!! Exceptional people!!The entire team was beyond outstanding throughout the entire process of leasing my new car!! My awesome new Boxster was delivered yesterday!!! I would highly recommend Porsche of Fayetteville!!

Love my Boxster

Have purchased many automobiles both new and used, but this is my first Porsche. With that in mind, Paul Leclair, the Porsche Ambassador, walked me through every aspect of the car, including its Certified Pre-owned warranty.Due to some scheduling issues on my end, Paul agreed to meet me at the dealership for a test drive on a Sunday. Much appreciated.Have only had the car for a week, but if the rest of my experience with Fayetteville Porsche measures up to my experience so far, I'll be a happy camper.Thank you Paul.

2007 s550

Overall good dealership. One problem was the rsales manager changed agreed upon trade price for my vehicle $500.00 once he found out the car payment I was looking for. I did not want to haggle because I drove from greensboro to buy car and I had my family with me. Salesman was great. Finance guy was ok.

Glenn Hayes, 2005 CLK320

Great service department, professional staff. We were kept informed on the repair being made on our car.

Everyone should own a Mercedes at least once

My wife and I recently retired and this was our first experience with the brand. I was very happy with how we were treated and in the buying process.

Great Service, Atmosphere, Personel!

Excellent Customer Service. Process of making appointments is easy. A pleasant atmosphere, all personnel are knowledgeable and pleasant. My service rep Donna is patient, kind and went above and beyond to keep me informed. Thank you.

Mercedes Benz of Fayettevile

I am extremely satisfied the way I was treated with Mr. Stover. He was patient, reliable and handlemy concerns with professionalism and was very knowledgeable about my concerns. Explainedevery thimg in detail with me. He has the up most respect for his clients and I would not hesitate to recommend him to family members, friends , neighbors or others I come in contact with. I wouldrate Mr. Stover overall a 10.sincerely.Talphaline McAlister Ford

New SUV

My wife and I was very please with Mercedes- Benz of Fayetteville.

Mercedes Benz of fayetteville

A pleasure to work with, always polite, always accommodating

New car purchase

Mercedes-Benz of Fayetteville makes purchasing a new car an easy process. This was our family's fifth car from this dealership. The sales and service that we receive MB Fayetteville keep us coming back even though we live in another city. Our experience with service has been exceptional.

Great buying experiance

I enjoyed the whole process. Car was exactly as described on the internet. Nick Caterino was a pleasure from the first phone call to saying good by a few days later. Its been a long time since I had a good experience at a car dealership. The only complaint was that they were three hours away, but I would make the trip to buy another car. Thanks to everyone.

Mercedes-Benz of Fayetteville

Overall, my experience was great. The only thing I would suggest is to make sure loaner cars have enough gas in them to allow people to get to their destination and back. Other than that, the staff was very courteous and professional and my service was great.

Dana, service department

I was very pleased with the service I received. Everything was ready when I arrived. Everyone was accommodating.

Gary Jones

Mercedes-Benz of Fayetteville was extremely helpful. I called and explained my situation with my wife's car, and what I needed. they provided me a loaner car until they did a thorough inspection of my car. the service dept. was great "the 2 D". completely put my mind at ease. thanks

First experience at Mercedes-Benz of Fayetteville

I was greeted at the counter with a smile. The Service person had my papers for my appointment. He went over the service with me. Before the service was complete, he went over the work being done and what needs to be done in the future. The service on my vehicle was completed in the time I was given in the beginning. I am completely satisfied with my first experience.

Customer Survey

The work was adequately done and service representative, Debbie, is experienced and very accommodating.

President

Excellent service, everything was done as promised.

Purchase of a vehicle

Donathon Stover is an asset to your sales force. This is my third purchase from your dealership and I was very pleased with the professional approach and sound answers provided by Donathon. My wife and I found his time and effort with us made our decision much easier and with sound confidence in our purchase. I also want to recognize the excellent service provided by the service mgr., Michael Thomas, His and Donathon services will continue to be a major reason for our continued relationship with Mercedes-Benz of Fayetteville.

Mercedes-Benz of Fayetteville nc

I had been searching on line for a GLA 250 and saw one advertised at Mercedes Benz of Fayetteville. I called to inquire and was connected with Nick Caterino. Nick was very courteous and provided all the answers to my questions. I was happy with his professionalism and decided to fly there to see the car. Nick picked me up at the airport. I saw the car, test drove and decided to purchase it. I perceived Nick to be very helpful, honest and professional during the entire purchasing process. I was very happy to have him as a salesperson. I plan to call Nick for any of my future purchases. Nick is the primary reason I bought my car from this dealership.

Mrs Theresa Frett

I would definitely recommend Donathon Stover to all of my friends and associates .He is an outstanding representative at the Fayetteville Dealership.He listened very carefully and sold me the car that I wanted. He made an outstanding first impression--he greeted me with a smile when I walked in the dealership. I appreciated that and I have spread that to friends on Facebook . My husband, Colonel Darwin Frett was impressed with the service

B1 Servicing

The experience was great. They were prepared for me with a rental car as soon as I arrived and my car was done by lunch time.

Mercedes Benz of Fayetteville is Exceptional

Excellent customer service department. I have never had such good care, service and quality from any other car dealership or company.

10,000 mile service

My appointment was at 10:00 and they were ready for my car when I arrived. The service was prompt and friendly. The waiting area was clean, nice and stocked full of refreshments.

J. Finnerty

Car was picked up, repaired and returned in one day. Loaner car was outstanding.

Review of Auto purchase process.

MS. Hooper was very helpful in all respects. She showed us a variety of auto's and listened to our comments, answered our questions and was helpful throughout the process without being pushy. The financial process was thoroughly explained and took a minimum of time. Overall experience was excellent.

Ssalesman, Donathon Stover " Man of Mercedes Benz"

This was an awesome seamless experience, Mr Donathon Stover, knows about Mercedes Benz Cars, he made this a seamless purchase, he was very detail with all instructions and left us with , " What a wonderful salesman" . Mr. Stover has certainly taken his salesman training to heart, he knows the right buttons to push, he uses a great method to insure all that you have everything you need to drive away with confident that it could not have been presented and sold by anyone, anywhere any better. Mr. Stover is truly an asset to the Mercedes Benz Family of wonderful people in this awesome office in Fayetteville, NC. Mr. John Lance Koegel was so helpful with the financing, he went beyond the call of duty to find me an excellent rate, even when he had given me a very good rate, what a team of Quality gentlemen you have assembled. Thanks Donathon and John, Job well done!!

Porsche of Fayetteville

Porsche of Fayetteville went out of their way to see that I was completely satisfied.

Mercedez Benz of Fayetteville

On 10/26/2015, 8:00 am appointment, I took my 2014 E350 in for B service. While I waited in waiting area, I asked Linda Jorden if there was a black-on-black 2016 E350. She then passed the info on to a manager. He checked the lot and returned and said that he did have an E350 with the feature I was looking for. He sent Jim Alley to work with me, and he pulled the E350 around to show an explain all the new features on the car. He took my ID and about 20 minutes he had a payoff quote and a bank to finance me and between 12:00 Noon - 12:15 I was on my way back to Mount Olive, N.C. The Salesman, Manager, and Finance Manager both continued to work for me to get an even lower interest rate, after I had already been approved and drove my E350 home. It does not get any better than that.

Well Done

Having service done there was about as professional as it could get.

Service

Debbie is an excellent, friendly service department worker. She helped me every time I visited the service department.

Mr. & Mrs. Back 2015 GLA 250

Bought a GLA 250 for my wife Elizabeth. The entire process was great! Donathon Stover was very professional, and a pleasure to work with. I would, and have strongly recommended Mercedes Benz of Fayetteville!!! The entire staff was friendly, outgoing, knowledgeable and has made my Wife and I very happy and pleased with our purchase. If Mercedes Benz awards a dealership some type of recognition for outstanding service, then my vote for 2015 would be for Mercedes Benz of Fayetteville !!!Joe BackMaster SergeantUnited States Army, Special Forces (Retired)

Registered Dental Hygienist

Donna, Debbie, Gerald, Marcus and Colton were awesome and very professional!

Lynn clark

Service was great and staff is always a pleasure!!!

Mercedes of Fayetteville

I actually took my car in for annual Service B. I asked one of the sales associates/reps if they had a black on black 2016 Mercedes E350. The manager looked around, found one on the lot. He then sent a sale rep over to show me the car. He got my name and information and before I knew it, a finance person informed me that I was approved! By 12 Noon, I was headed home driving a 2016 E350. The deal and offer I have received!

A-service review

Everything was great, I have no problem with the service.

Type A1 service on 2010 E350

Check out person did a really great job. She really went the extra mile tocomplete the required service

This was not my first time for Buy R Service.. The folks tha

Not my first time there, I new what to expect .. Several of the folks know me there and when they see Me they speak.. The salesperson that sold me the GL450 saw me and came right out and started a conversation I like that made me feel like part of FAMILY.. Only my fourth MB. THIS ONE I WILL PUT ON MY FB PAGE , MB got it right this time, great auto for someone with small kids safety is outstanding ..Mrs. Nikki and Mrs. Debbie is to be a great example of Professionalism .. Thanks Guys always my Dealer.. Keep up the great work..

Sales

Jim was very professional and helpful. He guided me through the car buying experience without any unwelcomed pressure. He made personal connections to make me feel at ease . The entire team was very nice and a pleasure to work with.Lance was very professional aswell he was a pleasure to speak with and sign paper work he showed me some options to help save me money on my future vehicle care.

MyPorsche

Excellent salesman, process and delivery. Best price for car anywhere around NC.

Job well done.

The Job was done well and will be going back. The wait time was a little long but the atmosphere made it worth while. First time going and was not bad overall.

excellent experience all staff very helpful

The team did a great job Paul was very helpful and extremely courteous. Paul followed up with me between visits and after the sale as appropriate.

Excellent, this should be the model for car dealer

Excellent, this should be the model for car dealer

A Top Notch Dealer

It was a great buying experience. Cudos to Marty Watren. He was exceptional.

Mercedes

This was not our first car from Mercedes Benz we had a trade in the sales lady was very nice in walking us thur looking at different Vehicles than test driving it I had receive a letter in mail saying only 20.00 more would be added to ur car note the Manger Aprove just what letter read that was great but when we over to the finance Dept somethings he was saying to me concerning the paper work was not true and I knew it was not so I walk out so my wife call Mercede dealer in Raliegh did not mention any thing about Fayetteville Dealer and the gentleman gave me what's knew was true I let head mgt no so he had us to come on back in seethe Finance Mgt so we walk out please only one thing I forgot to do is our payment date the next week finance Mgt gave wife the number to call and they taken care of what we needed .

The Greatest Service

I could not have ask for any better service at this location . Mercedes-Benz of Fayetteville has my seal of approveal

Service was Great

Overall very satisfied with the service and Donna was excellent

C300 VISIT

1st time visit and wonderful experience. JJ was couteous, professional and very helpful.

Awesome place

Buying process was easy. Salesperson was great! Visit them today!

Mercedes Flex B service.

Excellent expiriemce! I usually don't really care about the overall experience but my time is very valuable. That being said, I was in the dealership a grand total of under 30 m which was awesome!!

Great Deal - Terrific Experience

Your company made my trade-in and purchase experience easy and the staff really cared about what my needs were in a quality automobile. Many thanks to the staff, especially Mr. Dudek and Lucinda Stanley.

A deal I could not refuse.

My dream car was sitting on the lot calling me as I drove by I went inside and now she belongs to me. Gotta give her a name.

Seat cover were replaced under warranty.

Debbie Wheeler and the rest of the team were very responsive when we showed them some tears in our front seats. They replaced the covers at no charge under warranty. Very satisfied!

Awesome experience. Great personalized attention as always.

Great service. Great visit. Leah's feels like I'm among friends. Great personalized attention and service as always. Very easy to schedule work and to pick up as well

Incredible people to work with

I initially went to this dealership based on an offer I got in the mail to trade my 2013 GLK for a new one with a big discount. I left the dealership with a GLA instead because my wife thought this was the vehicle she really wanted. After several days of driving she told me that the GLA lacked in alot of areas that she was used to in the GLK. I immediately took the vehicle back to the dealership and they were able to get me out of the contract and into a new one with a 2015 GLK. I was very impressed with everything they did to do this and I cannot say enough as to how much I appreciate their efforts. My wife is now 100% happy with her 2015 GLK. Thanks MB of Fayetteville. I will definitely come back to do business with you again.

ALWAYS a joy to do business with Debbie Wheeler!!!

ALWAYS a joy to do business with the service department. Especially Debbie Wheeler. She is a true assist to your company. Friendly, love her smiles and she makes it fun even when you are upset about you car.....she will make you laugh! Just what you need at the desk!! And Marcus....wow what a great guy and great service!!!

Andrea Stiles

Marty Warren is without a doubt the best Mercedes representative around. The dealership did not have the car I wanted on the lot so Marty went out and found the car for me and had it delivered to my door. He gave me a great price and the car is perfect! When Marty tells you something, you can trust what he says and he does not over-promise. He made this process easy, professional and painless. Now I have a beautiful, perfect car that meets the specs I requested. I can't thank you enough Marty.

Smaller dealership = More personal touches

From my sales representative (Donathon Stover) to the Sales Manager, Greg Dudak, and even including the phone receptionist (name unknown), I felt like I was given their full attention. Each question (and there were many) that I asked received a thorough response. After acknowledging that one of my prime deciding factors for a car would be how my golf clubs fit in the trunk, Donathan guided me through various options--some worked, some did not. An important point worth mentioning is that although my husband was with me during the discussions Donathan and Greg both talked directly to me. They acknowledged that I was the decision maker and not my husband. Other women will understand my making this point.My husband and I are fortunate to know the new owner of this Mercedes dealership. He owns several franchises in the Pinehurst area where we reside. His honesty, personal integrity, and desire to serve the customer are what have made him a successful businessman. My guess is that employees who work in his franchises witness his character on a daily basis and will be loyal over the long term. This is a plus for the customers who purchase or lease from this dealership.

Purchase of a Pre-Owned Vehicle

The experience that I had with the dealership overall was good. I can say it seem to be better under the new management. This is the third vehicle I have purchased for the dealership in a little over 18 months. The process was much better and the sales manager and finance manager was a pleasure to work with.

Best service I have ever experienced

The staff took care of me and even went out of their way to drop of my car to my job since I could not leave.

Mercedes-Benz of Fayetteville

My wife was very, very please with the customer service from salesmen Donathan. Yes will be back again. Thanks for everything Fayetteville of Mercedes-Benz of Fayetteville. We are very happy

Great customer service

I visited Mercedes of Fayetteville to purchase some windshield wipers and while there Chris approached me and offered me some water. From there he showed me the certified pre-owned inventory and I found a GLK I liked that had more features than the GLK I was driving. I purchased the new GLK and thanks to the sales manager I got the same rate and payment as I had on my old GLK. I will be returning to Mercedes of Fayetteville for future purchases.

Porsche Service

Andy is a "goldmeister" Porsche tech with unsurpassed knowledge and care for his customers. Best I've ever seen!! Thank you.

Outstanding

I drove to Mercedes dealerships in Charlotte, Lake Norman area, Cary and Raleigh to test drive the new 2015 S550. I stopped by Mercedes of Fayetteville to look at two S550's they had in stock. Greg Dudak, Andy Harnsberger and Donathan Stover provided excellent 'Red Carpet Service' for my lease/purchase. Outstanding!

Always courteous and very accommodating.

I've just found that any correspondence that I've had with this dealership has been a pleasure. They honor any agreements made and always do a superb job. I've already recommended them to several friends.

Would Not Going Anywhere Else

I just purchased my sixth MB from longtime salesman Marty Warren. He is the reason I return to MB of Fayetteville. I appreciate the friendly, knowledgeable service I have received throughout the years of working with Marty and the entire dealership team. I will be back.

Exceptional!

The staff is always prepared to receive you for your service appt. They are courteous and knowledgeable. I always appreciate the estimate and discussion about the work that will be completed. They always remember to make you feel special by calling you by your name like old friends. I appreciate their sense of humor and then making you feel like it is more than a service visit.

Very helpful with older car.

debbie at my fayetteville was top notch in her help on my car. I have an older car, 99 e430, which has around 265k miles on it. Had to get a rear diff. Which was not readily available. Debbie was in constant contact with me about y car and different ways to speed up our process. A short time later I had my car back in my hands looking better than when I dropped it off. Thanks Debbie. Will return.

Repair

Repair was completed much quicker than I expected, even with parts being ordered. Great staff here at Mercedes-Benz of Fayetteville. They were very professional. We felt welcomed here. We were kept up to date on the repair work of our vehicle. Special thanks to Terry!!!

Excellent Service department

The service team is outstanding. The team is very respectful, courteous, and engaging. The facilities were very clean and everyone was tremendously friendly the entire time I was there. I would highly recommend this team of professionals.

Exceptional Customer Service and Professionalism

Everyone at Mercedes-Benz of Fayetteville provides quality work and excellent follow through on all services and products provided.

Outstanding Service

My wife and I have purchased multiple vehicles from this dealership over the years and we have our vehicles serviced here. We were aware of the dealership because we used to live and work in Fayetteville. We now live in Durham, NC. It's a 100 mile journey that takes 1.5-2 hours to make. If we don't feel like driving to the dealership they will have a truck come and pick up our vehicle and drop off a loaner. Why do we do this and bypass other MB dealerships much closer to us? Even though MB of Fayetteville is a smaller dealership than others the people their are friendy, courteous, and professional. We have received excellent service from the purchase of vehicles through the servicing. The service department is simply outstanding. The service advisor Debbie Wheeler is second to none.

Awesome Experience!

Wonderful experience and I would defiantly recommend Mercedes-Benz of Fayetteville to anyone looking to step into a life of Luxury.

Very Friendly and Responsive

The service was excellent and would reccomend this dealership to anyone that is interested in purchasing a Mercedes.

Love my CLA

My wife and I were shopping for a car and Donathan Stover, our sales rep, was very patient and knowledgeable. I thought my wife wanted another E320, but noooo, she wanted a CLA 250 and Don had the perfect car! She has not stopped smiling!!! Everyone was super professional and worked with us to get us out of the office quickly. Previous car buying experiences had me in the dealership for over four hours, but I believe we were out in about two (after deciding on the car, of course!) Thanks for a great experience and when it's my turn for a new car, we will certainly be back....

Excellent!