Mercedes-Benz of Easton

Excellent Service!

Eric did a great job finding me a car I liked and could afford. He had to have a lot of patience with me as I'm a very picky person and he came through for me with a car that I'm happy to drive. He was able to answer all my questions and would go out of his way to find the answers. The financial team blew me away with a great loan. I truly walked away with an experience better then what I had expected. I'll be sure to recommend this dealership to anyone looking for a car and Eric specifically. Thank You!

Eric Gray - Best Service

Eric helped us buy our new G55 AMG. He was an absolute professional and even drove to our house to expedite the sale! We will definitely buy from this dealership and with Eric, again. He should get an award!

Excellent service

When I first started looking around for a new car I checked a few different dealerships and met a few different salesman. Eric stood out from all of the rest! He listened to what I wanted, and found the best 'fit' for me. Many of the other salesman seemed to want to push me into what "they wanted" me to buy, rather than listening to what I wanted in a car. He was very "low pressure" and made me feel comfortable. In the end we were able to work out an EXCELLENT deal, and I am very happy with my decision. I would, and already have, recommend him to anyone looking to buy a car, you will have a great experience!

"Excellent Service"

I just had my car serviced at the dealership, I had purchased the vehicle at another dealership near Cleveland. Andrew Culver went above and beyond to fix an issue I was dealing with about my service contract. Malachi Mustafa, I want to thank you for helping me. My next purchase will be with Mercedes- Benz Easton

Eric Gray is the best!

Eric Gray was terrific! He took care of every detail and was very professional ! The whole process was seamless and easy! Oh, and the car is amazing too!

Eric Gray is the Best

I recently purchased a used Mercedes E-Class from Mercedes-Benz Easton. Eric Gray worked with me through the process and was very helpful and courteous. He answered all my questions and worked with me to get the best deal. I appreciate that Eric did not pressure me and worked with me to make me comfortable with the deal. Thank You Eric

Not very honest

Gave us a very low price on our trade-in and was told my the Sales Manager that they would have to put $1000 in it before they could put it on the lot. This was a 2 yr old Prius with 12000 miles, always kept in a garage and immaculate. I wonder why dealers do that???? They lose sales. We bought from another dealer that was very fair and honest.

Top class service

Eric Gray made sure the car was spotless and ready for pick up. He answered any questions we had about the car and if he wasn't sure he found out. It was a pleasure dealing with him and will likely visit him again when it is time for a new Mercedes.

Thank you Eric Gray

Eric showed me what a Mercedes car salesman is about. Eric came out greeted us with a smile and walked us through the process of purchasing my new Mercedes. I will like to give kudos to Chuck Peterson because he worked very hard to give me the best financing deal available and I respect that.

Randy did an excellent job from start to finish!!

Great customer service from start to finish. He was very helpful and patient during my exploration phase of the encounter with great knowledge about the product.He was one of the main reasons I chose this particular dealership.I highly recommend him to all interested parties!!

Exceptional Experience!

I was searching for options on a new Mercedes CLA250 and and a dealership, and eventually found dealerrater.com. I saw so many great reviews on Chris Longnecker at Mercedes Benz Easton and emailed him for an appointment. I was still on the fence about the purchase when I went to see him, but left that day with a brand new 2016 Mercedes CLA250, which I am absolutely in LOVE with! Chris' reviews were spot on; his customer service was exceptional. He was prompt, answered all of my questions, and heard all of my wants and followed-through. Chris did not play games on car prices, packages, etc. I have purchased six cars to-date. This was honestly my first enjoyable experience. I felt respected, heard and most importantly as a woman, I did not feel as if I was being taken advantage of, or spoken to as if I was ignorant of cars, performance, specs, etc. Chris was very kind and didn't push me into a purchase. I would recommend Chris for your new car purchase and would highly recommend Germain Mercedes at Easton. I have been taken my previous two Mercedes here for service and I have always experienced 5star service. After my purchase, the general manager, sales manager and even the business manager all came by to congratulate me on my new purchase! Scott Ragland was very nice and took the time to speak with me about some important safety features of my new vehicle. Both managers made sure I was 100% satisfied with the service I was receiving and checked on me during times when Chris was running around getting my vehicle ready for a test drive, running numbers with the finance team, etc. Even other salesman congratulated me as I walked through the dealership. Everyone was very kind and welcoming throughout the process. I have never had such a minimal amount of anxiety when purchasing a car! If you are in the market for a Mercedes Benz, please stop by to see Chris and the team at Germain Mercedes at Easton. You will NOT be disappointed. I am truly a fan!

Good long-distance sales experience

We were pleased with our experience working with Eric Gray. We purchased a used Sprinter van from out of state, which made the sales process a bit complicated. Eric was in contact with us by e-mail, text, and phone call to answer questions and to try to resolve issues as they arose. We finally agreed to a deal, and made the drive from Wisconsin to Columbus, Ohio and Mercedes-Benz of Easton. Once we arrived at the dealership to pick up the vehicle, Eric spent several hours walking us through the sales paperwork, and then patiently walking us through the features of the vehicle. Overall we were very pleased with the interaction at the dealership. I would definitely work with Eric again if the opportunity arises.The one sour note in all this is that the vehicle suffered a failing temperature sensor within the first thousand miles after purchase. I don't know how common this is for Sprinters, but the occurrence so soon after purchase was definitely an "off" note. This is a used vehicle (around 38,000 miles), which may factor in.

My 1st but not the last Mercedes with Eric Gray!

From the second my daughter and I stepped on the lot, Eric Gray made our car buying experience an event I will remember for a long time. I purchased my very first Mercedes that day and Eric was very professional,knowledgable, and hospitable the entire time we were there. He went above and beyond his job description to make sure I was comfortable every step of the way. Even following up with me days after my purchase to make sure I was happy with my selection. He will definitely be the one I call when it's time for my next purchase!

Treated with respect

I was pleased with the service I was afforded and the way Robert and the rest of the Germain staff handled my questions, and worked with me to arrive at a fair transaction for both of us. Respect in today's environment is especially appreciated - PS: I'm having a blast enjoying my CLS550!

First Smart Car Purchase

I purchased my first Smart a few months ago and I love it. Eric Gray assisted me with the purchase from the start and the process was very smooth and he was great to work with. He did not pressure me, but stayed in contact and was patient and got the car and color that I wanted in 24 hours. I would definitely go back to Eric and refer others to him. He continues to check in and make sure all is well with my car. I feel confident that if I have a problem he will help me solve it.

Broken windshield

I t was great experience until I realized they sold me a mercedes with a broken windshield it was a small crack in the upper left corner that I didn't not see upon buying the vehicle the process went fast and it was raining so when it stopped raining it rained every day for about a week I clean the car notice the crack and immediately contact the dealership and they are telling me its my problem I don't believe this is fair and would like to return the car if they can't make it right I like eric he is a good salesman don't understand Richard his boss not wanting to make this right for the customer it cost Germain $225.00 to replace would you pay thay to retain a customer?

Excellent Customer Service

I would definitely recommend Germain to my friends who are in the market for a new or certified pre-owned Mercedes. I recently purchased a certified pre-owned Mercedes, and Robert made my entire experience, which included approximately three visits, very smooth and entirely stress free. He was very patient and took time to answer all of my questions and explain every detail of vehicle, and the various purchase and maintenance options.

New Smart Experience

Eric did a really great job of helping me handle a situation where my old 2010 Smart car was requiring extensive repairs and was more valuable to trade in for a new 2016 Smart. He helped me price and weigh my options and got me set up with a better outcome and than I had entered into.

Eric and the dealership were both great.

Eric Gray showed us several cars while we were just out kicking tires, thinking about trading in our 2010 C300. Although we were looking for a car 2 - 3 years old, he wound up showed us a 2016 loaner car that had about 3,000 miles on it that they had just pulled into the show room. They were great to work with, and we wound up with that car. Eric did a great job, both there and in following up with us after the sale. Ryan was also very good to work with on the financing end, and got us a great rate.

Awesome+mints and cocoa!

Chris Longenecker was fantastic! We came in on the weekend, it was cold and late - didn't matter. Chris showed us any car we wanted to see, answered any questions we had, (and we had them, trust me!) and didn't scream like a baby when we took turns too fast or real-time tested the brakes.When we finally settled on the car we loved, the sun had set. We may have been the last customers left, but you wouldn't have known it by the way we were treated.Chris Longenecker gave us the full treatment, Ryan Austin took care of the business end, a kind gentleman ensured the car was clean and full of gas, and we were on our happy way.Exactly the way an automobile purchase should be: superior customer service, irrespective of the hour or day on the sales end, and a smooth, swift, transparent transaction on the business end. Oh - and unlimited hot chocolate and hard candies - my grandmother would highly approve!Go in and ask for Chris L., you won't be disappointed!

CarFax Information

Andrew Culver, in the Service Department, ROCKS! I called Mercedes-Benz of Easton because I had some general questions about a vehicle in which I plan to purchase. I called expecting to receive only some general information. However, not only did he supply me with the general information that I was looking for, but he also gave me a complete synopsis of the vehicle's repair history (How often repairs were done, if there was any issues with the car that was not addressed, and etc.).

Purchased a 2011 Silver Mercedes C300 4matic

I had a wonderful customer experience working with Eric on the purchase of my dream car. Eric was extremely professional and accommodating which made the whole experience a great one. Eric has continued to follow up to ensure I was happy with my purchase and my customer experience. I would highly recommend Eric's services and this dealership to anyone and will continue to be a repeat customer myself.

Purchase of a Mercedes R350 with Eric Gray

We had a great experience working with Eric Gray in the purchase of our car. He was very accommodating and easy to work with. We also really appreciated him going out of his way and transferring our car up to our house after the purchase. Thank you!

Purchased White Mercedes e350 4matic

Salesman Eric Gray was very helpful throught the whole buying experience. Followed up next day to make sure everything is fully satisfactory. Sales manager and service manager were very friendly as well

Superb service at a superb dealership

From the moment I walked in I felt welcomed. Eric went out of his way to help me get my Smart Car. I'd go back to him in a heartbeat. He went out of his way to get me he best rate for my car that he could. What would typically be a lengthy process waiting to hear back from the lenders it took him, altogether 4 hours from me walking in to me leaving with a car. I have no doubts that Eric goes above and beyond for his customers. Way to go Eric!

Awesome car buying experience

Levi was the consummate professional - very knowledgeable, friendly and truly a pleasure to do business with. He was no pressure and made us feel very comfortable with the purchase.

Happy with purchase and salesman

Eric Gray recently assisted me with the purchase of 2011 wagon. He was a true professional from start to finish. He answered all my questions and went above and beyond the call of duty assisting my wife with the vehicle. I was 100% satisfied with the kindness and knowledge of the product. I would recommend Eric to anyone looking for a new car.

Anthony is a true pleasure to do business with!

My wife leased a new 2016 CLS 400 4Matic from Anthony. He was a true pleasure to do business with. Very knowledgable, detail oriented with terrific follow up. No pressure and offered logical advice throughout the process. He made us feel very comfortable and we are thrilled with the outcome of our new leased MERC. Thanks for making the leasing process seamless for us Anthony! We appreciate you and your kindness and are happy to call you a friend! Thank you.Elaine Downs

2003 S500 Benz low miles clean

I had a nice experience buying a car from Eric he did a great job of helping me get the car I was interested in over all I would definitely recommend this dealership and most of all see Eric gray

Finding my dream car

I struck a deal with Levi Jacob on a Tuesday and purchased my slk350. Couldn't get back till Saturday as I live in another part of the state. When I showed up Saturday I was greeted by Eric gray. He quickly made me feel at home and got the ball rolling as if he had made the sale. The facility was clean and professionally decorated. I felt as if I was at the rodeo drive L.A. Dealership. Well staffed as I hate to wait for anything. This is the type of treatment one would expect from an appointment only dealership.

Disgrace to the Mercedes-Benz brand!

Out of all my car buying experiences, I have never felt so disrespected and ripped off by a dealership. Mercedes-Benz of Easton is a disgrace to what I know to be a great brand. I was in the process of buying a used car through Eric Gray (sales rep) and Richard Renner (pre-owned sales manager). I live out of state so after we agreed to a price I asked them to start drawing up the paperwork, and I asked Eric if I could put a deposit down to hold the vehicle so that no one else would buy it. At the point I was told by Eric that that was not their policy, but that after speaking with Mr. Renner it was agreed that if they saw proof of financing that we had a deal. I sent them the approval letter from the bank, and then Eric got all the paperwork ready to be shipped over-night. It was New Year's Eve (Thursday) at closing time, so we agreed to talk first thing Saturday (the next day they were open). Eric called first thing in the AM and reassured me it was a done deal and proceeded to get the final info in order. A few hours later, Richard Renner left me a voicemail saying they sold the car to someone else. I called Eric to see what was going on and he had no idea this had even happened and also felt taken by Mr. Renner. Per Eric, he said that there had been another couple that was looking at another vehicle that was similar, but they had been persuaded by Renner to get the vehicle I was in the process of purchasing, which had already been taken off of the lot. I spoke to Renner and asked how this could happen and he told me that because they had not received payment, they sold the vehicle. Basically, what had happened was that he was in the process of selling the vehicle to me at a price a little below the sticker, but in the meantime he saw a opportunity to sell it at the a higher price. On Thursday, I had offered to give Eric my payment info several times in order to put down a deposit, because as I mentioned before, I live out of state so it was impossible for me to physically get the money there before someone who walks in. Also, if I had known someone else was interested in the vehicle, I would have gladly paid more to get the car. I told Mr. Renner I felt ripped off and that what they had done in this situation was "bad business". Renner laughed at my comment and asked what I would have done if you had a loan approval from someone out of state or someone local trying to buy right way. I explained to him that I would honor the deal I had already agreed to, or at least I would have called the person out-of-state to let them know there was another person interested in buying the car before the deal was done. Like I said, I was more than willing to pay more for the car. However, he didn't call me until the car was off the lot. This is not my first Mercedes, and this isn't something I would've expected to happen while going through what I thought to be a trusted brand and a reputable dealership to purchase another vehicle. I felt as though the only thing Renner was concerned with was profits, and not the customer experience. I hope no one else has to go through a situation like this, because there are plenty of other dealerships with integrity that are doing things the right way.

Professional

Anthony was very personal and helpful in helping us select our vehicle. The tutorial was beneficial because the one we purchased was extremely high tech.. Thank you for a lovely experience!We bought a Mercedes GLE 400. Not a Cadillac. Our sales rep was Anthony Montano

buying experience with Anthony Montano

Very pleased with our experience with Anthony...his follow-up was timely and pleasant..the sales process at this dealership was very enjoyable.Thank you

Working with Anthony Montano

Anthony was very helpful and patient while helping my family find a vehicle and working around our busy schedule. We will definitely work with him in the future!

Great buying experience

Mike Gale was fantastic to work with! I previously had a bad experience with this dealership, but because of Mike they have earned my business.

First time Mercedes owner.

I found my car on-line, and found the experience with this dealership to be outstanding! We traded a car, and Eric met us half way on a Sunday morning to make the exchange. He ensured we understand the unique characteristics of the vehicle and had all the required paperwork well organized. He called a couple of days after the exchange to ask if we had any additional questions about the car and if we were pleased. We very much appreciate the ease and professionalism of this transaction, and highly endorse this dealership!

Awesome Experience

We came in late on a Saturday and test drove. He worked for me to get the number I wanted on the car and get me in and out of the dealership quickly. We got the deal done in less than an hour! They even stayed late to get me the car then. I love it!

Buying experience with Eric Gray

We had an excellent buying experience with Eric. He answered all of our questions about the car that we purchased and was extremely helpful with the buying process. Eric knows his product and we appreciated his recommendation and service..

Our buying experience was excellent

We had a good experience when test driving and purchasing our Smart car. Eric was very knowledgable and helpful in the process. We came away with a new vehicle and a new friend. We expect to have a long and happy relationship.Bill and Ruth

A good experience.

It was my first time buying a car and I feel like I was treated fairly, and th at the salesman was very knowledgeable and helpful.

THE BEST salesman I've ever dealt with

Eric knows just about all there is to know about the cars he sells. He makes the entire sales process quick and easy and I would defiantly do business with him in the future! A+++++++++

My 10 month old Mercedes lost power steering!

Needless to say, I was quite surprised when I started my car in the morning only to see a warning light that I had no power steering...since I was just in for service, I contacted my service rep, Raquel Hinkle.Raquel walked me through the process...call MB roadside assistance and have the car brought to the dealership...she then arranged for a loaner car to be delivered to my office! After the car was repaired (software update) Raquel immediately contacted me and arranged for my car to be delivered to me and for the loaner to be picked up.What was initially a major inconvenience turned out to be a great example of what excellent customer service looks like. Thank you Raquel and my longtime sales guy, Mike Gale. Steve Germain, you have two excellent professionals in Mike and Raquel. Thank you.

The best, Memorable experience! Frank Salierno is awesome!

My experience with Germain Mercedes Easton-Columbus, Ohio was awesome. Everyone I came in contact with was friendly, helpful and interested in taking care of me. My sales consultant, Frank Salierno was top notch. He was attentive, professional and caring. He listened to me as I shared my list of things that were important to me and delivered a car that was perfect.I recommend Germain Mercedes to anyone who is in the market for a Mercedes and ask for Frank Salierno! You will not be disappointed!

Very Good experience with car buying

I recently purchased a Mercedes Benz at Germain of Easton. My sales person was Eric Gray. He was professional and very knowledgeable of the car and the process.! was pleased with the overall experience. There was no hard selling or pressure to buy. The process took me a couple of weeks and I made the decision to buy from Eric. Good choice! Wonderful experience! Recommend highly.

Very personal and relaxed!

We just bought our first Mercedes from Mercedes Benz at Easton and were more than pleased with our service! We worked with CJ who was so personal, followed up with all of our questions and really went out of his way to get us the best car for us at the best possible price. We never felt pushed into making a decision.... They were very patient even though it took us a while to decide what was right for us.I love my new car & would highly recommend cj and Mercedes Benz of Easton for anyone in the market.

Very good experience

I enjoyed working with Eric to buy my first Mercedes! He was great and walked through everything. He took time to explain history of the vehicle and special features not easily known. Eric was very knowledgeable about the vehicle and the dealership was easy to work with. Very painless process..I would buy there again for sure...!

Exceptional customer service!

CJ was THE BEST! He educated me, I felt absolutely no pressure, and he went above and beyond to make my buying experience most pleasurable. I would highly recommend CJ to anyone interested in buying a wonderful Mercedes vehicle! Thanks again CJ for your love of Mercedes, and your natural sales approach! Loving my new vehicle!

My wife got her Mercedes!

Very good experience with a down to earth sales approach that did nothing but go out of their way to make this an enjoable experience.

Extraordinary Customer care

CJ. Sexton made my very first New car purchase absolutely amazing. He really listened to my words, made direct eye contact and delivered me my first new car. Not just a new car but Mercedes!! I could not believe the what I was experiencing. I did not feel the anxiety nor the pressure of car salesman. His passion for serving people show through his work. I would recommend CJ to any and everybody. His method of no pressure sales and delivery should be modeled for all sales professionals. CJ is just down right awesome!!

I had very positive purchase experience.

I had very positive purchase experience. Eric was very professional, knowledgeable and patient. It was a pleasures dealing with him. Thanks Eric. Hope to see you in 3 years!Best wishes,Roman Zuravlov

Amazing!!!

First time ever in Mercedes of Easton and it was an amazing experience. CJ was a pleasure to work with, he helped me out so much with finding me a new car and I could not thank him enough. If their was a rating for employees he gets a 5 star in my book! Thank you so much Mercedes of Easton! And CJ Sexton!

My First Mercedes

I really enjoyed working with Eric to buy my First Mercedes! He was great and walked through everything. He took time to explain history of the vehicle and special features not easily known. Eric was very knowledgeable about the vehicle. I love cars and know a lot of research, but Eric was able to give me tidbits I did not know. My experience was great especially when car buying can be so adversarial. Eric was great and I will recommend him to others I know looking for a vehicle.

Straight Forward and Very Professional

Mike Gale was very competent, professional and approachable, he made it easy for me to ask any questions regarding my first Mercedes. He kept all promises he made and in the end I felt it was a win-win deal.

Great Service and Deal

Mike Gale sold me my first Mercedes at his former dealership, and I didnt think I could get better service. I was wrong. The staff at Germain were great, and the new cafe is a nice touch.The deal was superb. I challenged Mike to hit a number I didnt think was possible, and he did it.

1st time experience.....Great

I have purchased several cars from several large dealerships and have not had a salesman that had the attitude of Steve Bennett. He was friendly from the first words we exchanged. I had not had much experience or knowledge with Mercedes, but I knew I liked what they have been producing. After about 10 minutes of taking with Steve he started a test drive, explained what the car was about, there was no issues with the price. There was one problem with getting a second key, but he made everything correct and on point! When the time comes to upgrade my C300, I would love to deal with Steve again. Thanks for everything!

A great car buying experience

We have bought several cars over the years, and it's usually a long dragged out process.But NOT with Mercedes Benz of Easton and CJ Sexton. It was an absolute JOY doing business with them!CJ is the best ever! He went above and beyond with everything! He is very polite, very knowledgable on all Mercedes models, very patient with our indecisiveness (which color), no pressure, very easy to talk with and ask questions, very efficient, he was very considerate of our time (he didn't make us sit in the lobby and wait forever). CJ makes you feel like a friend.I wish everyone we had to do business with was more like CJ and Mercedes Benz of Easton. It would be a much happier world.We want to say Thank You for a wonderful car, we absolutely LOVE it and Thank you for a wonderful car buying experience!We will DEFINITELY be back to buy another Mercedes from you!!!!!!Keep up the great work!

Recommended uneeded service

I recently took my Mercedes ML to. Germain. Of Easton for the repair of the wheel speed sensor which was fixed adequately but the dealer recommended repairs that were estimated at over $5,500 including the following:1) Replacement of my serpentine belt because it had cracks in it. It was replaced only 30,000 miles ago (Dec 2012) and didn't have any cracks. 2) replacement of left and right engine mounts. Both tested and were found to be good.3) Replacement of all four tires that had only 20,000 miles and 6/32of tred left. This was my first time and now the last time I will take any of my vehicles to Germain. When these kinds of repairs are recommended that are not needed it comes down to a matter of trust and that is where I am at right now. I addressed these concerns to the advisor and have not heard from him. What does that tell you? I

Excellent Service!

CJ Sexton was Great! He truly provided the Ultimate Car Buying Experience!CJ you're the Best!!!Thank you CJ, and thank you Mercedes Benz of Easton!

The best car buying experience

Car buying was an absolute pleasure here at Mercedes Benz of Easton. CJ was our salesman, super nice, explained everything to me and my wife very thoroughly. A very smooth and pleasant transaction. We got our first GLA 250 with more than what we wanted at the best deal possible. I would recommend this place to everyone looking to purchase a Mercedes.I wish I could give more stars.

Raising the Bar

Having bought cars at several dealerships over time, this one delivers quality service and products across every indicator: helpfulness, attention, knowledge. Eric Gray helped our family lease a Smart car (our first Mercedes) several years ago. That experience influenced our decision to buy our Mercedes C class this month. Couldn't be happier with the vehicle and the relationship we've developed with this dealership.

Laid back buying experience

I had the opportunity to work with CJ Sexton on the purchase of my Mercedes Benz ML350. He made the experience easy without any high pressure sales tactics. I felt that I was valued not just in this single transaction but as a customer for the future. He was very responsive via phone and text during the buying process. I look forward to working with him again on my next purchase and would recommend him to others as well.

Great experience. Went above and beyond!

The experience exceeded my expectations. I worked with multiple people throughout the process and each individual went above and beyond to make sure I was taken care of. CJ even drove out to a charity golf event I was at to finalized paperwork. Great service!! I also worked with Rich and Levi and both were first class!

Eric is cool

Eric help make this experience very easy and one to remember. Eric also keep in touch post-sale and takes care of matters in a expeditious manner. Great service.

Professional Sales Appreciated

Eric's salesmanship and follow through was impeccable. Enjoyed buying another Mercedes from him. It was a pleasures dealing with such a professional. Thank You

EXCEPTIONAL!

Eric was friendly, efficient, and diligent in taking care of my individual needs. He ensured I had a positive purchase experience from beginning to end. Thank you Eric!

trade ins X 2

We had the greatest experience at Mercedes---traded in 2 Mercedes and leased 2 new cars!Our salesman, made this experience the best we have ever had in purchasing a car----my husbands dreaded experience always, but MIKE GALE, brought car buying and his personal service to a new level for us!! We are now the proud owners of our 5th Mercedes and hope the start of our relationship with Mike will keep us coming back ---he is the best!Can't say enough of his well deserved 5 star treatment of us!

Eric Gray is doing good job sale and freinly

Thank you Eric Gray you are so friendly with us and thank again for all your help I will call you is need a new one for my wife

Excellent experience

I recently bought a new car from Mercedes Benz of Easton. I would highly recommend this dealership to anyone looking for a vehicle. Mike Gale recently moved to this dealership and I'm so glad he did because it's a more convenient location to my home in New Albany! He is such an honest and helpful salesman and is a great addition to this dealership. I have no doubt that he will bring more business to Easton. I'm very content with my purchase and will definitely be returning and telling all my friends to check it out as well!

Awesome Experience!!

It is rare that any first visit to make a major purchase can go so smoothly. From start to finish, I felt welcomed and very well taken care of. CJ Sexton went above and beyond in his efforts to get me through the process from greeting, test driving, answering all my questions and even financing. There was no high pressure selling... it was about educating me on my car of interest. CJ's genuine nature speaks volumes of how to be successful in customer care!

Customer Service at its Best

Its aways easier for people to write a review on bad service but, when it comes to service like I received with CJ Sexton . Its never a problem to say what an amazing time I have experienced with me. I have followed CJ for many years. He sold me my first Mercedes at Crown and now at Germain. He is and has been always someone who is professional, curious, kind , and always with a smile. He goes over and beyond the call of duty of customer service. From showing me what is within my budget to getting me my dream car that as a little guy have always wanted a convertible Mercedes. He made my dream come true this past week. The entire staff has treated me and my partner with respect , kindness, and most importantly as an individual . Not like a number or looking to just make a buck. I will continue to support Germain and CJ with telling everyone that I know how amazing you guys are. I myself am in retail and I have never received such great service. the only way I can sum it up is " YOU GUYS ROCK " !

CJ-Andy and Scott

It is not very easy these days to get an outstanding customer setvice even that you are paying money for it. I can proudly say that my experience with the Easton Mercedes dealer was very unique . I can start with Andy in service always providing advise and never miss a deadline with me that what I call professionalism . CJ a very freindly and honest individual , he made this new purchase a great experience and did not pressure me to buy or to make my decision very quick . I can call CJ my friend which is a big think for me to give someone that title(freind) . But you know behind any good group must be a good leader : Scott a man with a good smile and an assurant hand shake he always tells me we are happy to do business with you and I know that he mean that . Overall I congratulate the Owner for hiring a great team that is honoring the GERMAINE name and reputation .

High level service

Very pleased with the level of service from Germain Mercedes and staff. CJ Sexton was great to work with, answered my questions honestly and helped me find a car that fit my needs perfectly.

Very nice to work with and honest.

Eric must have a lot of brain cells, because he has them packed with knowledge about his cars. Most important, I will use Eric again.

Professional, Personal, Knowledgable

It is rare to find all three of the important elements displayed in an outstanding manner in business. I was lucky enough to come across this engaging young man and ,of course, love my purchase of my first Smart.I am from Cincinnati and my husband and I did not have any issues driving 100 plus miles after meeting and working with Eric.I am difficult to work with at times and very demanding of myself and others when it comes to a work ethic. Eric knows his product, and knows it well. He obviously takes pride in his work, or he wouldn't make sure that he knew everything about the Smart that he sold me.I am thrilled and have already recommended Eric to friends.

Wonderful Experience

Ask for CJ! He is the best! CJ goes above and beyond your expectations by providing personalized service, no pressure buying, and a large knowledge base. Besides purchasing a quality used car at an excellent price, we are thrilled with the quality service we received from CJ..again, ask for CJ!

Class A Experience!

Eric Gray was extremely efficient, professional and friendly in helping me to find the right Mercedes that fit my needs. He took plenty of time with me so that I could make the right purchase. I highly recommend Mercedes Benz of Easton.

Amazing customer service

Had an amazing experience with CJI I am forever a Mercedes customer Will continue to work with CJ as long as Mercedes has him love my car love the experience you guys are absolutely a cut above thank you

Meade Review

CJ was absolutely wonderful to work with. He is efficient, kind, and professional. I described to CJ what I was looking for in a car and he delivered. As a matter of fact, the car and level of service exceeded my expectations. -- Carmela Meade

Phenomenal Salesperson - Excellent Service

Hands down the best car buying experience ever. I found the car on the internet, sent an inquiry, and CJ Sexton responded; I couldn't have gotten a better salesperson. I live in Ga, my bank is in La, and the car was in Oh, talk about an out of town experience. All I can say is that CJ went above and beyond what was necessary to make sure my deal was perfect, from the price, the paperwork, the financing process, as well as transport from the airport to pick up the car. HE IS THE MAN! I am thoroughly satisfied, excited about the car (Violet CLA 250) but more excited about the phenomenal experience at this dealership. Mercedes Benz has a reputation for being the best and CJ Sexton and Mercedes Benz of Easton are the reason why! All I have left to say is THANK YOU! THANK YOU! THANK YOU!

Best Experience Buying A Car, Ever!!

Originally walked into the dealership "on guard" ready to do battle with the sales agents and sales managers, but within minutes CJ put my wife and I at ease. It ended up being our best car buying experience ever! CJ has a calm, professional demeanor about him and places great customer service above all else. We never felt pressured or rushed. Jason Dwyer, the associate sales manager, had a great personality and sincerity that we really appreciated and he was also AWESOME!!! What an asset these two guys are to Germain Motor Company!! I might of offered them a job If they didn't love what they do so much (Ha ha)! Big "Thank You" to these guys! Oh yeah, we love our brand new ride!!!!

First out of town purchase by internet/phone

My husband and I were pleasantly surprised by the ease and comfort in buying our first Mercedes GLK from CJ. It went smooth and comfortable even though we were very nervous. So happy we bought it!, CJ drove it 2 hours to bring it to us and it was exactly what we expected! Thank you for setting up my phone and garage opener! CJ was a gem from start to finish in this very important life decision?? We are very pleased, Thank You!!!

MY FIRST BENZ

IVE BEEN LOOKING TO BUY A BENZ FOR A WHILE AND HAVE DONE MY RESEARCH. VISITED CJ SEXTON ON TUESDAY, MAY 12TH AT 7PM...CLOSING TIME IS AT 8 AND HE WAS MORE THAN WILLING TO WORK WITH ME AND ANSWER SOME QUESTIONS. AFTER ABOUT 1/5 HOURS, WE MADE A DECISION AND SIGNED THE PAPER. READY TO PICK UP THE BENZ NEXT DAY AT 1PM. I GET A CALL THE NEXT DAY BY CJ, INDICATING THAT THERE WAS A PROBLEM....THE AUTO I HAD 'PURCHASED' LAST NIGHT HAD ALREADY BEEN TAKEN THE DAY BEFORE...FOR SOME REASON OR OTHER, THE SYSTEM HAD NOT BEEN UPDATED. CJ WAS DIRECT AND PROFESIONAL AND HAD ALREADY FOUND A SOLUTION. NOT ONLY DID I GET A BETTER DEAL THAN THE NIGHT BEFORE, THE CAR I GOT WAS A CERTIFIED PRE-OWNED, HAD LESS MILES AND IT WAS THE UPGRADED BENZ FROM THE ORIGINAL ONE I THOUGHT I HAD PURCHASED AND THE ASKING WAS ALMOST $6K MORE. CJ RECOGNIZED THE ERROR AND WENT THE EXTRA MILE TO MAKE SURE HE HAD A SATISFIED CUSTOMER.

CJ Sexton

Hello All,I just purchased a GLK from CJ Sexton. This is the second Mercedes I have purchased from CJ in six months. CJ is so warm and friendly - works for hard for you and walks you thru the whole process. John his manager at Germain was also very nice!!! Can't wait to come get my car washed. See you soon!

Travis was spot on!

Travis was very professional and timely with responses to our questions and the deliver of my wife's new car was seamless. Thanks for the positive experience!

Robert DeBolt sold me my dream car

Robert made the purchase of my E350 a truly stressfree experience. He was vey thorough in the explanation of each process. He made sure that I understood all major points during the sales process. This is my third purchase of a Mercedes from Germain. After the sale, he gave me a follow up call and each time I am in the building he always take time to say hi. Robert is a class act and extremely dedicated to his clients. It has been a pleasure to work with Robert and I will be sure to recommend friends and family to Robert when they are ready to look for a new vehicle.

CLS-Eric Gray

I am out of state and flew in to buy a CLS. All the information/paperwork I needed Eric made sure to give me prior. Eric was always very quick to respond to emails or text messages. Until today he still follows up about how my experience with the car is and sends me tips about car functions. Overall, Eric provided me with a smooth, swift and great experience. Would recommend!

always great

always gets things done and on time. can always find time for me and my family the prices are good the people are always responsive and work well together

Mr Dean Evans is the man!

Very pleasant man and persistent man. He takes his time to explain things in details. He even gave me a follow up call. I will surely recommend him to friends and family.Sanmi F

Fabulous Experience

Robert's approach to sales gives an entirely new meaning to "car salesperson". He was knowledgeable, informative, available and kind. The entire process was stressless.

Pleasant experience

As I was admiring the car on the showroom floor, Robert approached me, quite casually, not forcefully. We had a brief conversation regarding the features of that car and a little small talk.It wasn't long that we became as friends and his manager also joined our discussion.It was a pleasant meeting that soon became an agreeable deal. Robert's assistance continued afterward - willing to answer my many questions that followed which tells me that I found a new confidant for some time to come. He and John Streifel represented the Dealership with the utmost professionalism. No hard sell, only respect & courtesy.

The best experience

Best car purchase experience! Dean was excellent to work with. I would recommend Germaine to everyone. I would totally recommend working with Dean Excellent experience

Sprinter Van

We worked with Eric for our 2014 Sprinter and wow. This guy is diligent all the way through the entire sale process. Upfront, honest, I would definitely recommend him for any transaction.

E 350 Lease

I recently had an excellent experience at Germain Mercedes. Really enjoyed working with Chris Anders. Overall, an enjoyable experience. I would highly recommend Germain Mercedes to anyone.

Mike Moore`

Mike is by far the greatest, most considerate service mgr. I've ever dealt with. The service at Mercedes Easton excels anyway, HOWEVER, this gentlemen goes far beyond what one might expect. He has consistently serviced my Mercedes over several years of doing business with the dealership. As far as I am concerned I will continue to do business with this dealership because of this gentlemen's reliability, sincerity, and professionalism of which I insist upon when dealing with any purchase, and maintenance of any high ticket item.

trw THANK YOU!! Smart car

I really appreciated the way Eric worked with us over the phone since we are 3 1/2 hours away.Upon meeting us he went out of his way to make sure we were satisfied with making our purchase.I appreciated his follow up phone calls to see if things are good. We have been telling people that it was well worth the trip.

Out Of State Disaster

I was very nervous about purchasing a vehicle unforeseen besides via internet. Researched and shopped around for months before finally making the purchase of a '13 GLK. What a huge mistake! I will never make a purchase without reviewing the vehicle in person and within a reasonable driving distance. Salesman, Chris Longenecker was very friendly, knowledgeable and helped put my mind at ease. Residing 600 miles away in Charleston, SC from Columbus, OH I was a the mercy of whomever I could get on the phone to resolve the endless issues that are currently still ongoing since the purchase of my vehicle on May 23, 2014 up to todays date of July 29, 2014. Car was not registered in SC , which is an issue because I should have received my tags from SC since 7/5/14. After waiting several days. I visited my local DMV to discovered the car was never registered in SC. No one from the dealership contacted me to inform me that there was a problem. 48 business days (Not including wk end) later no resolution & no tags. 1. Car was not filled with gas. Resolution after speaking with several people & waiting several days, finally received a $50 gift card. 2. Inside of vehicle was not cleaned & photos were sent. Resolution, a real nice sorry (in other words, we can not help because you live 600 miles away.).3. Temporary tags were not sent. Resolution, temp tag was fedex overnight, but incorrect state of OH and not for SC. Resolution, I'm still without tags & proper registration.4. Blown fuse, driver seat does not properly function. Resolution, was told to take to my local dealership.On a positive note the receptionists are very friend and try to help as much as possible when calling with an issue.

Big Thank You !!

I would like to say THANK YOU VERY MUCH to salesman Robert DeBolt.It was a pleasure to buy for Rob, very smooth transaction, flexible and dill able !I could not have had a better experience buying a new car. The entire staff is professional, courteous and honest, which I loved. I'm very excited to be a returning MB owner !Thank you very much Robert !

Unprofessional and Untrustworthy

I have never had a worse experience at an auto shop. I was severely disappointed by the poor service and unprofessional attitudes I received. There were a number of problems with my visit, but for brevitys sake I will focus on the most egregious. The service rep, Eddie Powell, told me that I could combine coupons over the phone. I said, if that was the case, then I would go ahead and authorize a brake oil change on top of the services they had already done, which I would not have authorized without the coupon. When I went to pay, however, Eddie hadn't taken off any discounts. The cashier had to call him back to the desk to fix it. I reminded him that he told me that I could take off both coupons. He turned around and told the cashier to only take off one coupon, probably hoping I wouldn't catch it. Then he walked away. When I pointed out the mistake to the cashier, she had to call him back again. He said he had misunderstood me, even though I had made it clear on the phone. He didnt apologize, and they kept ringing up the bill like nothing had happened. I was shocked, so I asked to speak to a manager. They had me wait a while for the manager, and then Eddie came back to tell me that he had checked with the manager and that I couldn't use two coupons. I didnt want to talk to Eddie, I wanted the manager! Evidently they didn't think I was important enough to speak to the manager. When I finally saw the manager, he was completely unsympathetic that his employee had promised me one thing and then took it back when I went to pay. He treated me like I was a child, repeating that I couldn't use two coupons. I told him that I understood and respected his policy, but it was completely unprofessional for his employee to promise me one thing and then change it when I went to pay. He didnt apologize either. Even without this incident, going to Mercedes-Benz of Easton would have been a bad experience based on how unprofessional Eddie was. Basic things like spelling my name, issuing the correct invoice, or providing half an attempt at explaining the services. Maybe other reps are good at their jobs. Kristi, the cashier, and the courtesy car drivers were nice and other reps seemed much more professional with their customers than Eddie was with me. I will never go back to Mercedes-Benz of Easton.

I would like to thank Mr Eddie Powell service Mngr for a...

I would like to thank Mr Eddie Powell service Mngr for a wonderful service he gave us every time we visited MB easton, he is very accomodating and very professional on his job. Keep up the good work Ed. fr Mr Rey and Emelita Sanchez of Dubli Oh.I highly recommend his service to all the owners of MB.

Every time I take my car in for service, Mike Moore has...

Every time I take my car in for service, Mike Moore has taking care of it. He always does the work I ask for. I'm glad that he is my service representative, I would not take my vehicle to no where else but to Mercedes Benz of Easton.

The service and friendliness of the staff is consistently...

The service and friendliness of the staff is consistently superior. Mike Moore is the best service leader with which I have ever had the pleasure to experience. His professionalism, polish and ability to connect with the customer is exceptional!!!

To whom it may concern: I purchashed a 2014 CLS 550...

To whom it may concern:I purchashed a 2014 CLS 550 Mercedes Benz last year from Germain Mercedes, when I was actually going to do business with my local dealer in Dublin, Crown Mercedes. Needless to say it is easier and closer for me to have my service appointmens in Dublin as well, plus I also have a Cadillac Escalade and have used your service a few times before a few years ago and wasn't pleased. Therefore I had no intentions of using your sevice department for the Benz either. I had been using Capitol Cadillac in Dublin and was going to use Crown for the Mercedes. However I was at Easton shopping and decided to use the complimentary car wash just for convenience purposes. That is where the Service Mananger Mike Moore kindly introduced himself to me, becuase he overheard me telling someone how I couldn't believe I was back here because I was highly dissatisfied with the service aspect of the dealership. At that point Mike made sure he went above and beyond to accomodate all my vehicles service needs. He if very professional, knowledgable, honest, and so kind. Not to mention always accesible and if a voicemail is left returns call in an expidted fashion. Since Mike has become my service advisor, I call him for every minor and major service issue, and well as to order addtional items for car. I have already needed warranty fixes, to schedule A and B services and beyond. It is also hard to find someone with the utmost intergrity and honesty that I don't ever question what he suggest because I trust what he says. I am very pleased and would never think of going anywhere else, or using anyone else as my service manager except for Mike. I have also referred other customers to him as well and they also were very pleased with his service. Thanks to Mike, I am now a satisfied Germain sales and service customer!!! Best regards,Happy CLS 550 Customer

Dealing with Mike Moore has been a fabulous experience. ...

Dealing with Mike Moore has been a fabulous experience. He is knowledgable & courteous & extremely helpful.Mike has taught me lots of stuff related to my car & how to work the bells & whistles.Above all, when I need service he is beyond belief..timing is always perfect. I can't ask for anything more.

What a terrible Service experience! Well, almost. You...

What a terrible Service experience! Well, almost. You see, we are in the expediting business and have a new Mercedes Benz Sprinter cargo van. The Sprinter is great, but unfortunately it does need serviced every once in a while. That's where our complaint lies. Any dealership can sell vehicles, but it takes an excellent dealership (who really cares about the customer, and doesn't just play the part) to follow through with the support needed after the sale. This IS NOT that dealer! We expedite with our Sprinter and it is very difficult to know where we will be on any given day. On Feb. 11th, we scheduled our Sprinter for an "A" Service at 8 A.M. the following morning with Andy Culver (at the time we thought he was just a Service Writer, but his card says Service Manager. Really?) Upon arrival, we pulled our Sprinter into the service lane and were greeted by a very friendly person (didn't get his name) who said that "Andy" was their Sprinter Service appointee and would be "more than happy" to take care of us. Great, right? WRONG!!! When Andy came out, he gruffly asked us for our mileage and what we needed. We told him an "A" Service. He was very customer unfriendly! Not at all representative of the Mercedes Brand we know! He then told us to come inside and he would get additional info as needed. Well, as we were discussing the service (ours was due for an "A", not a "B" Service) he wrongly argued with us that we were due for the very expensive "B" Service. WE WERE NOT, and told him so! Instead of looking it up in the Service Manual (page 4, 1st paragraph) he instead argued with my husband and insisted that we were going to get the "B" Service. By this time, my husband said that he could feel the blood inside him starting to boil so, rather than creating a scene, he calmly said to Andy that we would just go to one of the other service facilities that we deal with. Just for the record, that would be either of the following A+++ dealerships: Mercedes Benz of N. Olmstead, Ohio or Mercedes Benz of Ft. Mitchell, Ky.. Now, believe us, these fine people know how to take care of a customer. We will be contacting Mercedes Benz about our Easton Mercedes Benz experience. We are expediters for heaven's sake! This was not a "pleasure" buy, it was a business decision! Until this episode with Easton, we have had nothing but kind words to say about Mercedes and it's dealers. We still believe that, however, WE WILL NOT be going back to Easton M.B. anytime in the near future!!!

Mike Moore is knowledgeable, attentive, and never pushy....

Mike Moore is knowledgeable, attentive, and never pushy. He not only takes care of my requested service, but sees that my vehicle gets a courtesy inspection and notifies me of any additional needed repairs.

I've delt with many Service Techs over the last 50...

I've delt with many Service Techs over the last 50 years, many have been really good or at least try their best, but I must say that Mike has exceeded them all in his dedication to customer satisfaction and attention to detail. It has been nothing short of a pleasure having him responsible for my car's needs - I hope he will remain my personal contact for a long time to come!

Eric was very friendly and helpful. He has a very...

Eric was very friendly and helpful. He has a very thorough knowledge of the product. I wouldn't hesitate to contact him again for future needs.

My wife had her car towed in after blowing 2 tires due to...

My wife had her car towed in after blowing 2 tires due to a pot hole,When she arrived, Mike Moore was waiting and ready for her with a smile and loaner car to use while hers was in for repair. Mike helped to turn around a bad situation of her blowing two tires in a pothole. Mr. Moore's willingness to help out and go that extra mile for us makes the world of difference. Both my wife and I have been loyal customers of Mercedes Benz of Easton for over 5 years now and will continue to purchase and service our vehicles with them. One of the main reasons we go back is due in part to Mr. Moore's great customer service!Thanks Mike,DanH.

I have been a customer of Mercedes Benz of Easton,...

I have been a customer of Mercedes Benz of Easton, working with Mike Moore for two years. Each time I have needed to bring my car in for servicing, he has been extremely helpful, accommodating, knowledgeable, trustworthy and always gives 110% to make sure my car was fixed and my experience was a good one. He is an excellent Service Manager.Yesterday, was no exception. I brought my car in for service and for a number of different reasons, I decided the age of my car plus the repairs that needed to be done, I asked mike to explore a CPO Mercedes with low miles and upgraded features. Working with Chris Anders, Mike helped me purchase a 2010 C300 4mattic with less than 15k miles close to my budgeted payment. Thank you both!

Raquel Hinkle has coordinated and facilited various...

Raquel Hinkle has coordinated and facilited various service appointments for work I've needed done on my car for the past year or so. She has ALWAYS ALWAYS ALWAYS been extremely professional, beyond courteous/nice/polite/pleasant, above-and-beyond when it comes to customer service, makes me feel welcome and that she really cares about the quality of service I get and the way I am treated. I have never had such a wonderful customer service experience at any other retailer, ever. She is 100% always dependable to take care of me professionally and I always leave happy. She truly raises the bar for striving for customer satisfaction. There is no other place I would even consider for work done on my car. I have returned, and will continue to return, to this location for service specifically because of how easy and pleasant Raquel makes it for me. The way she treats me as a customer is no less than spectacular. HIGHLY HIGHLY RECOMMENDED.

WE want to let the folks at Germain Mercedes know,how...

WE want to let the folks at Germain Mercedes know,how wonderful our car buying experience was,which was due the efforts of Chris Longenecker. We weren't actually in the market for a new car,but one evening,we received a call from Chris,who had apparently kept our contact information,and followed up to see if we were still interested in a C 300.My wife,Niona had a 2007 C 300,which was bought locally,needless to say that experience and the aftermath,was enough at the time to stay clear of Mercedes Benz.We had been talking to a Mercedes dealer in Lexington,Ky.,off and on earlier in the year,but realized the timing and the offered deal wasn't right for us.Chris was more than accommodating,due to the distance(We live 2 1/2 hours away)he was able to go over all the paperwork involved,overnight it to us,so we could complete it and return it ,thus making our arrival and time at the dealership,very efficient.Chris also took ample time in describing the workings inside and out of our new C 300.Due to the efforts of Chris,we were able to take time and enjoy some of the local offerings,returning back to the dealership,and finding our new C 300 ready to roll.Again,we would like thank Chris for all his efforts and time for making the experience so enjoyable.The new car turned out to a belated 25th anniversary and a early 26th anniversary present(Dec.11th,1987).We look forward to dealing with Chris,and all the folks at Germain Mercedes again in the near future.Thank You All,and We hope everyone there has a Merry Christmas and Happy New Year!!!Niona & Kevin Jackson,2011 Man O' War Drive ,Raceland,Ky.41169

Very professional service in the quality of work and the...

Very professional service in the quality of work and the handling of scheduling, drop off and pick up. They delivered the service in the time frame promised. They thoroughly researched my repair issues to insure that my issues were properly and completely resolved.

I called on Friday, November 12, 2013 at approximately...

I called on Friday, November 12, 2013 at approximately 9:05 A.M. to speak with Travis Daniel. I told him I liked one of the E 350s. I asked him to go and doublecheck that the car was in top shape as was described. He was kind enough to do so and called me back within minutes to let me know the vehicle was in superb condition. With that information I told him I was going to call him back about 11am when I had the chance. At 10:29 I called to let him know that I was going to be tied up beyond the 11:00 time frame. I called and left a message on his voicemail at about 11:38. I received a call back from him at about 12:20 P.M. at which time I gave him an offer on the car; I had my money and was going to bring them a cashier check upon consumation of the agreement. He asked if I was going to pick up the car the same day, I said no since I lived out of state. He went to submit the offer and call me back. Not only did it take Travis 41/2 hours to get back with me, he told me someone else was interested in the car and was on the way to look at it. The question that continues to brew in my mind is what transpired during those long hours of waiting for a response? Is there nothing like common courtesy anymore? Worse yet, he comes up with such an ear-shattering news. I write this review because I feel that Travis was negligent and does not abide by the same creed on his profile that states that "you should always treat people the way you would want to be treated." My question to Travis therefore is if he in fact treated me the way he would like others to treat him. I am not discounting that Travis cowld be a good sales person. He has made many people happy I would conjecture, along with the good reviews he may have received from others. However, he did not follow through with the expectations I have of people that represent Mercedes Benz. Nevertheless, I am not agitating that people should not buy from Travis, neither am I saying that people should boycott your dealership. I'm only saying that Travis should make every effort to live up to what he states on his profile page or take it down. The pupose of reviews as you might know is to be more aware of what you do, and how you treat others. We were once Mercedes Benz family and switched over to Lexus. I was at the verge of switching back to Benz, but thank you for helping me stop this move and reconsider if this is a good course of action. I hope this review helps you reconsider how you treat others. Best wishes to you and your future endeavors. Meanwhile, I doubt if Mercedes Benz will be a choice for me. Lexus stands tall and it has stood tall for us for years now.

Coldest day in Ohio, rear window opened and would not...

Coldest day in Ohio, rear window opened and would not close, my wife is disabled, and we're from out of town. Drove in at closing, and they gave us immediate attention. Two or three service technicians started working on the car immediately, they ushered us into the comfortable waiting room, and offered us coffee. We were pretty cold and it was a great experience not only being warm, but the attention we received was fantastic. You do not get this kind of treatment very often. You can't train people to be this courteous, it has to be inborn. They knew how to address the problem and we were on our way in no time. We are extremely thankful to Tim Champ, Cassidy Lowe, and Brian, and all the staff that gave us excellent service and attention. They could have said they were closed and sent us on our way. But they didn't. They went the extra mile and we are very thankful for the way that they turned an unfortunate situation into a very enjoyable experience.I hope they keep up this A1 service! It just can't be excelled.

Andrew goes out of his way to make sure that repairs are...

Andrew goes out of his way to make sure that repairs are completed on schedule with no surprises. He makes sure that things are done right. And his friendly customer service attitude gets two thumbs way up in my book!!!! He has definitely made me feel like a Mercedes-Benz is the only way to go. Knowing that my vehicle's and my needs will be taken care of without worrying about being gouged. I did some repair estimates with reputable shops in my area, and Mercedes-Benz of Easton comes in lower than other repair shops. So the bottom line, you can get your repairs done by the dealer with Mercedes parts for less expensive than the competition. And while getting 5 star treatment. There is no need to look any further.

Customer service at Germain Easton Mercedes Benz is...

Customer service at Germain Easton Mercedes Benz is substandard. A few weeks ago, I called to schedule an service appointment and was told that the scheduler would call me back. Sje never did. Despite the inconvenience, I called the service department again and scheduled an appointment for 7:00 AM yesterday. That was a big mistake. I arrived at 7:00 AM. Unfortunately, a service representative was not around to take my car, at least not anyone on the Mercedes Benz side. I could see customers being waited on across the garage in the Cadillac service department. So I browsed the sticker prices of the MB inventory housed in the garage to past the time. To my astonishment when the service person finally showed up at 7:15, AM, he remarked that the service department opens at 8 AM. Really, why would the service department give me an appointment for 7 AM? Not to mention that customers were being served on the other side when I arrived.Next, the service advisor told me to take a seat (while he got situated, organized or something else - who knows at this point). I was so annoyed and extremely dissatisfied with the front end experience when he called me to the service desk at 7:30 AM. Unacceptable...Germain of Easton has lost my business for good.

Recently purchased 2008 C 300 had a sensor fail that lead...

Recently purchased 2008 C 300 had a sensor fail that lead me to believe I had fuel when I didn't. Car was towed in after hours and dropped off. Only problem was that this was 2 days before my daughter's wedding. I needed my car ! Raquel made sure that my car moved through the process quickly and the car was ready to go in plenty of time !! I was able to get all my wedding chores done on time thanks to this quick turn around !! The wedding was great and everyone loved my car !!!I

It was a pleasure working with your staff. They were...

It was a pleasure working with your staff. They were exremely interested in my being happy with the overall outcome of the deal. Thank you

Amy was amazing in making sure that I was taken care of....

Amy was amazing in making sure that I was taken care of. She went the extra mile to make sure that I had a loaner vehicle as well. She exemplifies all of the qualities that you would expect from a service employee. Thanks for making everything easy and memorable.

I have never written a review and find most salespeople...

I have never written a review and find most salespeople useless. Having said that, my experience at Mercedez-Benz of Easton was exceptional. I purchased a used car and my salesperson was Melisa Greenberg. I found her extremely competent, knowledgeable, personable, sincere, honest, and helpful. Prior to me asking, she provided information about the car, that I would have eventually asked, to help in making my decision to purchase. She provided some prior history of the car, a carfax, and a print out of real market values of the car based on purchase prices around the country for the prior month (both private and dealership sold prices). She explained how the dealership does business by not inflating the used car price. I found this true because of price searching on the internet for other dealers and sellers. I never felt I someone was trying to sell me a car. I was provided the information and help I needed to make a decision in purchasing the car. Additionally, Melisa found financing cheaper than I did with my credit union. The bottom line is, I could not have asked for a car buying experience better than I had. Melisa is the high caliber of person I expect to deal with but very seldom encounter.

This is my second deal in 2 years with Travis. He is...

This is my second deal in 2 years with Travis. He is consistently responsive and thoughtful. He has a good understanding of Mercedes products and services and is good at aligning them with the customer's interest/need. I also appreciate his level of integrity which is sometimes hard to find in the car sales business.

What's to say? People here don't ignore you, but...

What's to say? People here don't ignore you, but they'll leave you alone to dream; they don't push you, AND, when you're speaking with a representative, they don't answer the bloody phone in the middle of your conversation and then pretend that you're not there!By the time my service was done, I felt like I should, and wanted, to be buying another car; like I need another Mercedes -- but the wife wouldn't let me ;-(

Service deptmartment has been great. Tho I have been...

Service deptmartment has been great. Tho I have been having to deal several differt people because of personnel change. I have been a little disappointed with the sales dept. I do not like to be pressured in to a sale. When I do come in for service on my 320 E I alwas look at the new E class. You never know when one will suit me and I'll buy it. But do not pressure me in to it. That is one sure way you will not get a sale from me. One time I was in one of you salesmen had me set for over 30 minutes because he was dealing with another customer on a higher price car than what I was looking at. I think your sales team would do better working has a team. It sets real bad with customers there are only in it for them selves.

Chris Anders did a GREAT job getting me into my vehicle...

Chris Anders did a GREAT job getting me into my vehicle of choice. I have already recommended this dealership and will continue to do so. Thanks so much! I LOVE my new car!!!

I have been admiring Smart cars since they came to the...

I have been admiring Smart cars since they came to the states in 2008. When I was finally ready to make a move and trade in my Hyundai, I found this dealership and inquired first through email. From my first email experience to the final sale of my new 2013 Smart, I have to say that it was been the most pleasant experience with auto salesmen in all my past car buying experiences! Both Eric and Shawn were very professional, answered all my questions and more and spent a lot of time going over fine details of the car and the loan. Even the follow-up via email was fast and extremely polite. I rave about these two to everyone I know and I plan to send as much business to them as possible. The memory will last a very long time of what a wonderful experience it was to walk into the Smart dealership in Columbus/Easton. Thank you Eric and Shawn for treating me as if I were buying a $70,000 Benz.Kelly in Springfield

Overall a awesome dealership both Service and Sales....

Overall a awesome dealership both Service and Sales. Great people, great service, overall a great experience! I highly recommend Germain Mercedes Benz of Easton. I have been dealing with them since they opened at Easton.

the staff was very responsive when i first called and...

the staff was very responsive when i first called and continued to stay in contact. I don't like pushy sales people and they handled it very wellby staying in contact with me. the car is yet to be proven but the transaction was very good.

This dealership provided for an amazing first-time car...

This dealership provided for an amazing first-time car purchasing experience. I visited there twice for several hours in order to buy a new 2013 Pure Coupe Smart car, and the process was extremely smooth. The first thing I noticed is that almost immediately after inquiring into the vehicle, Shawn introduced himself and Eric as the people who would be walking me through the process. A few business hours later, and I had a giant personalized email answering many of my questions including specific examples on lease/financing costs, warranty plan costs, and spec sheets for a few vehicles in question - he even highlighted plans most appropriate to me based on what I had initially told him. On the actual visit, I was able to look around the cars and talk to Eric regarding a number of my concerns with the vehicle; the sales people definitely know the cars inside and out. Of course a salesman has very little negative to say about the car, but he also was very truthful and all of his claims could be verified easily by real-world owners on the Smart car forums (not to mention they were verified by actually driving the vehicle itself!). I was able to test drive the car with little hassle. Eric kept in touch with me throughout the process and was extremely quick to answer any questions that popped up through phone or email. When actually leasing the car, Shawn was able to work with my very short history of credit. As a 24 year old first time car owner, he spent probably a good hour finding solutions that would work for both me and the leasing team - I was still able to drive the car off the lot same day with a larger down payment. As far as pricing goes, the lease special offered on the Smart was incredible - in a 200 mile radius, I couldn't find a better deal as the lot cars had more features than other similarly-priced Smarts at other dealers. Despite being at a really "high class" dealership, I was treated just the same as people buying their extremely high luxury Mercedes vehicles. After leasing Eric spent a lot of time going over the various service aspects of the dealership, giving me a tour and introducing me to people who are in charge at that side of the business. He also spent a substantial amount of time going over everything in and out of the car, even though he did so for the test drive a few days earlier. During the signing process, Shawn did a solid job explaining the basics of the contracts and answering questions more specific to the fine print. All in all, my time here is definitely ranked among the best of customer service I have ever received, and I definitely would want to buy from here in the future. They're fun and pleasant people, and they definitely will go beyond most people to take care of your concerns.Oh, and the Eric is actively involved in the Smart Car of America forum community. I thought that it is a nice little touch, and it definitely helps in his ability to address concerns and provide verifiable real-world examples of why this car is so great to own.

I was very please with everything from the time I...

I was very please with everything from the time I scheduled my appointment to when I picked up my vehicle and it was repaired cleaned and ready to go.

The whole experince was great. They even added some...

The whole experince was great. They even added some items on after the sale. I asked them to keep an eye out for a rare hard top convertable and was so happy that I got a call and was one of the first people to see the auto. It was thousands less than other deals in a 500 mile range had for the same make/model/similar features. That is quality service. Great team.

Your people are tremendous. Amy set me up quickly and...

Your people are tremendous. Amy set me up quickly and courteously. Andy explained everything in detail and I received exactly what I had explained. I bought this car in North Olmstead and decided to have it serviced here based upon the superior care I had received at other Germain dealerships in Columbus (Lexus).

DEALING WITH TIM CHAMP HAS ALWAYS BEEN A GREAT...

DEALING WITH TIM CHAMP HAS ALWAYS BEEN A GREAT EXPERIENCE. HE IS ALWAYS VERY HELPFUL AND DOES A GREAT JOB!!!!!. ANDY CULVER WAS VERY GRACIOUS AND A PLEASURE TO WORK WITH.SANDY MOOREHEAD

Chris is great and had so much knowledge regarding...

Chris is great and had so much knowledge regarding Mercedes. I worked with him in my last purchase and he was the reason that I came back for another car. He is fantastic.

My overall service experience was outstanding. Raquel is...

My overall service experience was outstanding. Raquel is a terrific asset to your organization. The only objection I have is to the extreme cost of service which I assume is not specific to your dealership but endemic to all Mercedes dealerships. I owned 2 Audi's prior to my purchasing this Mercedes and never was charged for routine maintenance. It is likely that the high cost of service will send me back to Audi on my next purchase.

I flew in to purchase a used 2002 SL500. They treated me...

I flew in to purchase a used 2002 SL500. They treated me like a diamond from the time they picked me up at the airport to the delivery of my vehicle. Very professional and kind. Thank You

I purchased my ML350 in February 2012 CPO at a dealership...

I purchased my ML350 in February 2012 CPO at a dealership located up North and was due for the service B. I took my car into the dealership and was told verbally that the service B plan costed $399.00 but with a discount that I had provided I was under the impression that the total cost of my car would be less than $399.00. At that time, Cassidy went over all the items that would be addressed during my service appointment and at no time during the conversation did he mention that some of the items that he was speaking about were additional cost to the service B plan. Nor did he ever say that these items were optional. At the end of the conversation he indicated that I need to sign here to approve the maintenance on the car and no one had even taken a look at my vehicle for an assessment. Unfortunately, I signed the document because I had no concerns since he stated that cost of the service was $399.00.When we returned to the office to pick up the car the total cost of my so-called Service B plan was over $1000. At that time we spoke with Cassidy and then asked to speak to the general manager over our concerns. At first, the general manager would not speak to us stating that there was nothing that he would do on his end. Finally, there was some conversation about the customer service that was rendered and the final total cost should have been verbalized to us at the initial contact point. It was stated that it would cost $399.00 for the required Service B, but at no time in the conversation was the final cost stated to be over $1000 when complete. I understand that the expenses of owning a luxury car will be more; however, I do expect a higher standard of customer service when dealing with the dealership. I was extremely disappointed in the way the whole experience and how it eventually ended. We were not asking for free repairs just a full and complete disclosure (cost included) prior to the maintenance. I have been a Mercedes owner for a few years (various cars) and after this experience I will most likely never purchase another Mercedes again.

I had been interested in the Smart since it was first...

I had been interested in the Smart since it was first introduced not only because of all of the Smart car's features, but also due to the fact that Germain Mercedes Benz of Easton is the only dealer in Columbus and the greater central Ohio area deemed good enough to be a Smart dealer with 3 other MB dealers within an hour's driving time of where I live.A great dealership not only has a good location that's easy to get to, and an incredible facility, but most importantly it has top notch people in the three most important activities that a car dealership needs to be successful...sales, service, and parts.Germain Mercedes Benz of Easton has all of these areas covered with ratings that fair exceed any 5 or 10 star rating system that is available.Shawn Crace and Eric Gray make for a sales team that cannot be matched anywhere that I can think of, and at 64 years of age, and with my new Smart being my 15th car purchase since I was 16 years old, I have delt with nearly three times this many dealerships in making my car purchases.Shawn and Eric spent over 5 hours with me answering all of my questions, letting me test drive cars, examining all of the cars and options that were available of the cars in stock, and finally making it possible for me to finance a new Smart now that I am retired and on a fixed income.The Germain Parts Dept. with the assistance of Jeff Cline and Steve have already helped me with extras for my Smart that make it even more special. Jenny, Joy, and Cassidy in Service have already assured me that I do not need to worry about any service issues that might arise, which they have already pointed out the Smart's are only needing scheduled service....very reliable cars.What more can be said about Germain Mercedes Benz of Easton? How about awesome!

My car was broken into, drivers side window was broken...

My car was broken into, drivers side window was broken and the interior was vandalized. I choose to have the repairs done at Mercedes of Easton. After it took over two weeks for repairs to be completed, when I picked up my car it was still full of glass. I asked that they take it back to have it cleaned once more. Again, my car is still full of glass. I keep finding glass in the sir conditioner vents, cup holders and other various places. The glass clean up is one of the first things I asked be done at the beginning. I would think since they had two weeks to fix the car and spending over $2,000 in repairs, it would come back clean. However, what was fixed was find properly. I was disappointed in the time it took to fix and that my car is still dirty & full of small glass pieces.

I'm a long time BMW owner, and began to fall in love with...

I'm a long time BMW owner, and began to fall in love with the Mercedes C300. I located a used MB C300 at Easton/Germain Mecredes that was of interest to me. Richard Renner was nice to work with and referred me to Chris Longenecker for the test drive/transaction etc. Since the CarFax report had indicated a rear accident, yet, the repair was not documented, I requested a pre-purchase inspection. Chris 'balked' at the suggestion and recommended I use "Certifed Mercedes Service and there are only 2 in town, Crown and us." Against my better judgement, I made an appointment with Easton Mercedes Service, knowing they would be biased on the report. A representative from Service, Andy, called me, and stated that the "car had been inspected at intake and it would not be on the lot if there was damage". I was uncomfortable with this, so, I then made an appointment with Crown for the inspection and guess what? Easton refused to let me take the car there. I should have walked away at that moment.I then requested written documentation of the inspection and the service records. The guys took me in the service area and showed me the rear underside and assured me that there were no cracks or damage as a result of the rear end accident. Chris began drawing up the paperwork and as he did, I noticed one of the mats was torn. He offered to sell me a set of new ones! Seriously?! What kind of customer service is that? BMW is far more customer friendlyMy paperwork was drawn up, the transaction was completed and guess what was missing from the pack of papers I was given? The documentation of the inspection and the service records. I've left a message for Chris, I wonder if he'll follow through.

I would like to put a huge thank you to all of your...

I would like to put a huge thank you to all of your employees! My wife and I were in on Saturday September 8, 2012 to work with Melisa Greenburg and Ian to assist us with the purchase of the 2011 Honda CR-V that was on the lot. From beginning with walking in the front entrance of the Mercedes portion we were welcome by the excellent front desk and from there were taken downstairs where we met with Melisa and Dean in order to get us set up with our test drive. With only being 23 years old and entering a Mercedes dealership was a little weary since we have put off by much lower class dealerships such as Chevy and Honda, but were welcome with open arms and had the best experience of any dealership I have ever entered. Even the other people that were shopping in the dealership were overly welcoming and nice to be around. We cannot thank them enough for the help and we will be sure to return when we are in the market for another vehicle!

Shawn was very helpful through the whole process. I drove...

Shawn was very helpful through the whole process. I drove to this dealership from Cincinnati & he had everything ready & waiting for me. I will definitely go back in the future.

I left my car in the possession of Germain Mercedes...

I left my car in the possession of Germain Mercedes Service in late April 2012. The service agent told me my car would be ready by the end of the week. I had to call each time I wanted to check on the status of my repair, which was not completed until late June 2012 (2 months). On one occasion I called and the receptionist told me she spoke to my service agent who said he would return my call within 15 minutes. I had to call back two days later because I never received the promised call. I was very understanding. I also called to let my service agent know when I was taking trips out of town. I offered to return the car during these travel time periods so Germain would have use of their loaner vehicle, and to ensure their car was not sitting in an airport parking lot unsupervised. The agent asked me to keep the car each time I offered to return it. Unfortunately, I was still driving the loaner car, and waiting for my car service to be completed, when I experienced a problem with severe tire damage on my way home from work. I was driving down a small road at moderate speed when I experienced a tire blow out (during a lane change to enter a busy bridge). I had to drive the vehicle over the bridge and onto a small side road to safely isolate myself from traffic. I contacted Germain Mercedes who referred me to the service center. I explained what happened and asked if I needed to call my personal road side service assistance number. They asked me to call their road side assistance provider and gave me the phone number. I was stranded for over an hour, but the assistance provider did help me by putting the spare tire on the car. I called Germain the next day to see what further action was required for the loaner car. Andy told me my car would be ready by the end of the day, and asked me to return the loaner car when I picked up my vehicle. I complied with these instructions. I thought everything was settled until I was contacted approximately a week ago by my service agent. Andy told me he had tried to negotiate with another manger, but Germain felt I was ultimately responsible for paying for a new tire and rem on their loaner vehicle. I had already given the details of the event during phone calls and drop-off. When I spoke with Andy, I explained that I was not using the car for any unintended purpose, not driving dangerously/wrecklessly, and following the instructions of Germain by calling road side assistance. I did not have this vehicle because I wanted to drive the car. Rather, I was eagerly awaiting the completion of my car repair...which I had to continually monitor on my own. I have never refused payment for service, and I paid for my car repairs in full at the time of service. I told Andy I wanted to speak with someone about the charges because I do not feel it is appropriate to ask me to purchase a tire and rem for their loaner vehicle. Andy did say he would pass along the message, but this issue is still unresolved. I am rating this establishment poorly because of the excessive time for the repair, the poor communication throughout service, and the resulting offense with the loaner car. I am not sure if the tire was poor quality, but this could have happened to the next person driving the vehicle. Germain seems more concerned about adding another charge to my account than apologizing for service and safety issues. My warranty expires in July 2014. I had planned to purchase a new vehicle from Germain at that time. However, it goes without saying, I will not be a customer of Germain for any future needs due to this experience.

My husband and I were extremely impressed with both...

My husband and I were extremely impressed with both Mercedes Benz of Easton and Chris Anders. Mr. Anders got us a great deal on a 2012 C300 and facilitated a quick transaction within a few hours. We have recommended the dealership and Mr. Anders to others and will continue to do so.

It was a pleasure to be a return customer at Mercedes of...

It was a pleasure to be a return customer at Mercedes of Easton. Our daughter leased a new vehicle from them last year and highly recommended we switch brands within the Germain Auto group. We were very pleased with the professionalism Melissa Greenberg demonstrated. She was very friendly, knowledgable, and worked very hard to put together the best deal possible for us. We drove two hours out of our way to use this Mercedes dealership, as there is one ten minutes away from our home here in NW Ohio. We knew we could count on them at mercedes of Easton and they did not disappoint us. We will return in the future and highly recommend Melissa and this dealership to friends, and family.

Bennie Fornash, sales manager, is the reason for my...

Bennie Fornash, sales manager, is the reason for my choosing Mercedes of Easton. He stepped right in while one of his sales associate, who began the buying process was unavailable. I had a deadline and he jumped through hoops to meet it. He is highly efficient. Buying a product or service is about relationship building and he is a master at it. He is a good listener and executes the transaction without prodding. Bennie has helped me buy cars in the past. He is the reason I will always come back to Mercedes of Easton. If he goes somewhere else, I will follow him. Over the years, he is the one who has provided me with the most satisfying customer experience.For Bennie, the customer doesn't end with the sale...Bennie goes to great length to help solve problems after the sale...he is super added value. Rosalie Goodsell

For us first impressions count, this is our third vehicle...

For us first impressions count, this is our third vehicle from this dealership and each visit we were warmly welcomed immediately upon entering the facilities. The reception area is immiculate and tastefully decorated. All the associates that we have had the pleasure of working with provided exceptional service, they were not about selling us any car but rather getting us into the vehicle we wanted. Associates just passing us in the waiting area always greeted us with a pleasant smile and some even stopped to chat for a bit. This most recent visit the first thing Chris did was to find out what we wanted and then worked with us and his manager at not only getting us our vehicle but at an even better price than we had hoped for. He took the time to answer all our questions, we felt really relaxed and never felt hurried, in fact I said to my husband "these guys don't act like car salesmen". I forgot an item in my old vehicle, called Chris and he mailed it to me, that took my trust to an even higher level. Excellent and exceptional customer service topped with honesty. We would more than highly recommend this dealership, it's the only place we will ever go for our vehicles, can't thank them enough for making the purchase of a new vehicle painless and enjoyable!

Raquel Hinkle has always been very helpful, respective of...

Raquel Hinkle has always been very helpful, respective of my time and easy to work with when scheduling for service. I have recommended Mercedes Benz of Easton and their service department to others here at the college.

I came from Maryland and had a problem with my vehicle....

I came from Maryland and had a problem with my vehicle. Right away this dealership gave me more support than the dealership I had been dealing with in Maryland. Raquel was the best service adviser that I have ever worked with. Thank you so very much for your help. The dealership is beautiful, the service is fantastic. If I ever need to purchase a vehicle, I will drive to Columbus from Maryland to do so. Thank you.

I have dealt with Loralee several times since purchasing...

I have dealt with Loralee several times since purchasing my 1st Mercedes at Easton back in 2009. Loralee always has a smile on her face and is very eager to please her customer. Hats off to here and the great job she continues to do. Keep up the great work.!!!!!

I always leave happy and satisfied when visiting this...

I always leave happy and satisfied when visiting this dealership and working with Aaron. He is always willing to help me with any questions or concerns about my vehicle. Aaron is very attentive, courteous and sincere about understanding my issues. His advice is always welcomed. Aaron is a very dedicated and knowledgeable, and he inspires confidence in me as a customer that my car will be serviced properly regardless of whether it is scheduled maintenance or a specific issue. It is people like Aaron who will keep me coming back to this dealership for years to come.

Aaron was very helpful in explaining exactly what service...

Aaron was very helpful in explaining exactly what service was needed. He was knowlegable, friendly and I felt he had my best interests in mind. I look forward to doing business with him in the future!

Raquel Hinkle is the best! She takes care of whatever...

Raquel Hinkle is the best! She takes care of whatever the cars need and anything I ask, she answers with a smile or a laugh, regardless of the nature of the question - she is honest and willing to deliver news that the customer may not want to hear - she does not make excuses for things that happen one way, when she thinks they are to happen another. She is a gem. I have had cars for 30+ years that have needed routine maintenance and big time maintenance. Raquel is the customer service rep who has been the most pleasant, most reliable, and easiest to work with. She has my vote for employee of the year!

Aaron was very courteous and knowledgeable. I really...

Aaron was very courteous and knowledgeable. I really appreciate his assistance. He took the time to help us and answer all the questions we had. Thank you so much!

I made a service appointment prior to having my car towed...

I made a service appointment prior to having my car towed to the dealer. After I made the appointment two things happened. First, I received a confirmation e-mail that my car would be service at 9:00 a.m. on February 1, 2012. Secondly, I was told by the customer service representative that I could come into the dealership at 5:00 p.m. to get a loaner vehicle.At 5:00 I arrived at the dealership and was told by Andrew that the earliest he could have my car looked at would be Monday and that he did not have any loaner cars. I said to him how can that be I have a confirmed appointment for 9:00 a.m. tomorrow. I indicated that my appointment was confirmed before I had my car towed to the dealership. He then had the other assistant service manager verify what I said. When she checked the computer and verified that I had a confirmed appointment hew said I could probably get one of the two things done tomorrow but will not know until tomorrow by 9:30.I was standing in the dealership after 5:00 wishing someone would have told me this when I called at 1:30 so I could have checked with other dealers. I was fortunate enough to find another service shop who can service my car as Germain had said they would do on Saturday, February 11, 2012 but was now saying they could not.I took my car some where else and Andrew did not even apologize.

My 2009 Smart car had mechanical problems while on a...

My 2009 Smart car had mechanical problems while on a cross state trip (going to pick up my Mom for Christmas Eve).I pulled into Germain Smart service/sales in Columbus, Ohio. I decided to trade mine in, then and there, and drove off with a brand new 2012 Smart car. My Mom and I had a great drive and a great Christmas, thanks again, Eric & Shawn. We love the car.

I've bought 5 vehicles in last 6 years and i am coming...

I've bought 5 vehicles in last 6 years and i am coming back again. Last time we were in and out within 2 hours leaving with a new car. I dont worry about anything, we always gettting best deal, best car and best attention during initial sale and thorugh entire lifecycle of vehicle. Don't look any further best sales team with best selection of best cars.

Decided to take my Benz in for service and they did a...

Decided to take my Benz in for service and they did a sweet job. Cleaned it up nicely and told me exactly what was wrong. I then decided to make a trade and get anothet car. Steve Montemarano talked the talked and kept me waiting for around 4 hours in his office and not once come and check on me. He told pretty white lies and empty promises. DO NOT deal with him he is a liar and full of it. Thanks for treating a Veteran of Iraq and Afghanistan of 6 tours overseas like dirt. Avoid that place like the plague.

Andrew was really nice to deal with! He took care of my...

Andrew was really nice to deal with! He took care of my G55 in no time and I had it back on the road the next day! It was one of the best experiences I had in awhile as far as dealer stuff goes! Definitely coming back if I ever have any other issues with a car.

We purchased a 2011 GLK 350 "loaner" from Doug....

We purchased a 2011 GLK 350 "loaner" from Doug. Our experience in working with Doug Horner was exceptional. Doug personafies "customer service excellence". We had a trade-in vehicle and Doug worked with his manager to give us the best possible value for it. Doug's briefing on the accessories was very informative and save me a lot of time browsing throught the owner's manual. When I picked up the car, I was treated with the utmost respect by everyone. Ms Lauralee Trapp and the financial manager were very helpful also. I have owned several Mercedes when I worked both in Germany and in South Korea, but this is the first one I have purchased in the states. I can only think of one word to describe my overall experience with Doug and your dealership..."GREAT"!

I unfortunately had an unpleasant experience with this...

I unfortunately had an unpleasant experience with this dealership. This is the copy of the e-mail I sent to them:Im writing to you today to tell you about my recent experience at Germain Mercedes-Benz at Easton in Columbus, Ohio and express my concerns.On the Friday after Thanksgiving (11/25), my family and I went to your dealership with the intent to buy a brand new ML350. We had some specifications in mind, and we were able to find a vehicle that met our needs. We met the salesman, Travis Daniel, and worked out a satisfactory deal. We signed our papers and paid our deposit, and were promised that the vehicle was to be delivered from an MB dealership in New Jersey within approximately a weeks timeframe. Up to that point, the transaction was reasonably pleasant and perfunctory. As per Travis instructions, we mailed a second deposit payment check (to complete the down payment of $10k) and awaited further communication from him. A week later though, we had no car, and no communication as to what the status of the transaction was. We were told that wed get a call with a status update on 12/5, but that day came and went without a call. We attempted to reach someone in the sales department, but no one was available so had to leave a voicemail. That was to be one of many unreturned voicemails.Finally, on 12/6, nearly two weeks after the sale, we got a short e-mail (not even a phone call) from Bennie Fornash, the sales manager, that the car was unavailable. This was a shock to us, since we had been told nothing at the point of sale that there may be any problems at all with getting the vehicle. We had absolutely no communication from anyone during those two weeks that there were any signs of difficulties getting the vehicle. Although this was understandably a disappointment, Bennie had offered an alternative vehicle in the e-mail that was very similar to the original vehicle we agreed to purchase. This alternative was viable for us, so, despite our reservations, we decided to go ahead with purchasing that car instead.We ran into yet another roadblock here. After we agreed with the purchase of that alternative vehicle, we were told that the vehicle was in fact NOT available for purchase. We were left to wonder, why were we offered a vehicle that we werent even able to buy? At this point, we were tired of the run-around and empty promises, so we decided to cancel the purchase altogether. In the meantime, we found another dealership in our area (Leikin of Willoughby) who were more communicative and willing to work with us and actually come through with a sale.MB of Germain had already cashed the deposit check at this point and promised to send a check back to us for the same amount. Another empty promise. To this date, we have yet to receive a check back from your dealership. We had to make yet another phone call yesterday for the dealership to promise to mail the check back today. No specifics were provided as to the time frame, the delivery method, etc. It remains yet to be seen if this will be yet another empty promise.We understand that, sometimes, a vehicle trade from another dealership doesnt go as planned. We understand that within reason, a customer should have some flexibility of expectations. However, with this long story I just told you, I believe that the sequence of events clearly indicate many problems in the way that the staff at MB of Germain handles a sale. It is inexcusable that, for example, even a $10 purchase from Target.com guarantees me more communication about the status of my purchase than a new car purchase from MB of Germain. The multiple unreturned phone calls and an extreme lack of follow-up (even when they were promised) leads me to believe there are some severe deficiencies in the way that this dealership serves its customers.This was our second MB purchase. We had expected more from a luxury car dealership, and we were disappointed. Not only that, this experience paints the entire Germain franchise in a negative manner. We are a family of multiple BMW and Infinity owners and we were enticed by the conquest cash offer. Unfortunately for this MB dealership, we were treated much worse than we have at multiple BMW dealerships.I believe that in business, communication and feedback is of utmost importance. This is why I took the time to write you today. I hope that my experience will affect some changes at MB of Germain, and hopefully avoid this kind of negative experience for another unwitting customer in the future.Thank you for your time.

Our visit to the dealership was not with an intent of...

Our visit to the dealership was not with an intent of purchasing a car right away. It was more to explore. However, we was pleasantly surprised to find the car we liked. It is usually a long and arduous journey from liking a car and and buying it, due to the uncertainties involved. However, the amiable nature of Brandon Bayer, our Sales Consultant and the alacrity he showed in working with us, whether it is on the pricing or vehicle information, helped us make a best value decision. Brandon is a resourceful and diligent consultant and we wish to thank him for his support.Also, the dealership as a whole was committed to make our buying experience hassle-free, and we certainly appreciate the team's dedication to the customer.We will have continued relationship with MB of Easton, and sincerely hope our wonderful experience continues through the future servicing of the vehicle.We would surely consider buying again from the dealer and would recommend them to anybody who is interested in purchasing a Mercedes.

The rating I gave is based on the excellent service I...

The rating I gave is based on the excellent service I received from the team at Germain Mercedes when I brought my 2002 c240 in to have the back passenger side window and driver side lock fixed. Immediately I was met with a friendly welcome, they took my car in and supplied me a beautiful loaner vehicle so I would not be without transportation. The next day I received an email followed by a call, they went over the information explaining my cars problems and all my options very clearly. When I had a disagreement about a part being covered by my warranty, they were quick to help resolve the issue and actually covered the repair at no cost to me. My car was returned to me in excellent shape with all the problems fixed and a complimentary cleaning. I can't say enough about how pleased I am with the experience I had with the dealership, it is all contributed to the wonderful staff and the efforts they make to provide the best possible costumer service.

I had a great experience at Mercedes Benz of Easton for...

I had a great experience at Mercedes Benz of Easton for my vehicle purchase. I was introduced to Sales Representative, Brandon Bayer. He quickly sat with me and my wife to go over what we were looking for. Brandon listened patiently and worked with our scope of vehicle and price range. There was no pressure put on us at any time during our meeting.After reviewing all of our options, we test drove a one vehicle and were hooked. Brandon explained all of our options from financing to options on the vehicle right then and there.We purchased our first ever Mercedes Benz and were very happy. The funny thing was, we were not in the market for a Mercedes. Brandon made it very difficult for me to walk away.Great service and attention throughout our experence. Many thanks to Brandon and Mercedes of Easton.

My wife took our E-class in for its first maintenance...

My wife took our E-class in for its first maintenance today and we were very disappointed. She had an AM appointment and had expected to not have to wait in the service lobby for long. Instead she had to sit for more than an hour with 2 screaming hungry kids because there were no loaner cars, apparently that serivce was not available and the shuttle was no where to be found. In the end a sales woman had to drive my wife and kids home. I guess they get kudos for that but by that time my wife was already disgusted. I had purchased cars from other Germain dealers before (Cadillac and Lexus) and the service was great and the loaner cars made appointments painless. But this was rediculus. This is the second time this happened to me. The first time I brought the car in to get a daytime running light replaced but I wasn't told there was no loaner or shuttle service on the weekend until AFTER I was at the dealer and essentially stranded. You'd think it was a 30min fix. Instead I finally had to call a nearby relaitive to come and get me after waiting for several hours. Pathetic. An entire weekend day wasted! I'm paying all this money in prepaid service and I get treated like I'm at a used car dealership. Glad this is only a 3 yr lease. No more Germain Benz for me!

Originally found the car on the website and after talking...

Originally found the car on the website and after talking to Doug we decided to visit the lot and test drive. We was greeted with enthusiasm. We discussed the vehicle and took it for a drive and the wife fell in loved with it. At no time did we feel under any pressure to buy. This was our first time of buying a car of this caliber and we left feeling good about what we ended up with. Will visit this dealer again now that the kids are gone and college tuition is done.

TO WHOM IT MY CONCERN, I FIRST FOUND THIS TRUCK ON THE...

TO WHOM IT MY CONCERN,I FIRST FOUND THIS TRUCK ON THE INTERNET I WAS ON BLUE BOOK .COM LOOKING FOR A FORD F250 PICKUP TRUCK WITHIN 2 YEARS OLD IT POPPED UP GERMAIN MERCEDES OF EASTON OHIO HAD THE TRUCK I HAD BEEN LOOKING FOR, FOR MONTHS I E-MAILED BRANDON BAYER TOLDHIM I WAS VERY INTERESTED IN THE TRUCK I WOULD CALL HIM ON MOMDAY AND MAKE ARRANGEMENTS TO VISIT AND LOOK AT THIS TRUCK THE VEHICLE IN QUESTION WAS VERY GOOD CONDITION AFTER WORKING OUT A DEAL RUFFLEY OVER THE PHONE I AM HAPPY TO SAY I AM THE NEW OWNER OF A 2010 F-250 BRIGHT RED I WOULD LIKE TO SAY THANKS TO BRANDON FOR ALL THE HARD WORK HE DID FOR ME AND IF I MAY SAY HE WAS NOT PUSHEY AT ALL ABOUT SELLING THE VEHICLE TO ME. I LIKED THIS IN HIS FORM OF SELLING WHEN I HAD A QUESTION HE WAS ABLE TO ANSWER QUICKLY. THE TRUCK WAS VERY CLEAN THE DAY OF PURCHASING AND FILLED WITH GAS TO DRIVE HOME 120 MILES TO WILLIAMSBURG OHIO, I WOULD HIGHLY RECOMMEND GERMAIN MERCEDES OF EASTON FOR THE WAY THEY TREAT THIER CUSTOMERS ALSO I WOULD LIKE TO THANK KEVIN CROSBY FOR HIS QUICK HELP ON FINICAL PAPERS AND MAKING US FEEL CONFORTABLE WHILE TAKING CARE OF US. THANK YOU VERY MUCH WILLIAM METZGER WILLIAMSBURG, OHIO

I bought my CPO somewhere else because of this dealer. I...

I bought my CPO somewhere else because of this dealer. I guess I did not appear like someone who could afford a C300, he spent all but 5 minutes with me even then he was obviously distracted by a customer who was looking at a car on the lot. The minute the customer approached the door, he told me when I am ready to buy they would always be willing to assist me and bolted. I would have understood if he had previously been dealing with this couple but I watched him introduce himself and ask what they were interested in. I was actually delighted when they verbalized they could not afford what they were looking at.I did talk to Doug Horner who was miles more accomodating even took me on a test drive but I had too much of a bad taste in my mouth to buy my car there.I had previously bought a GL450 brand new in MD with excellent service and this will not be my last Mercedes Benz but he nearly single handedly dropped the brand below Audi and Lexus both of which I have excellent relationships with and will continue to do.It is important to stress to this gentleman that appearance should not be a determining factor in treating customers. It would not have cost him anything to disguise this till I left and he might have been pleasantly surprised at making a sale.

I leased a 2009 CLK 350 two years ago. Last year I had...

I leased a 2009 CLK 350 two years ago. Last year I had gas tank issues and the dealer tired to make me pay for the car through another lease agreement for a different car. I don't understand how a customer who leased 3 cars from this dealership in the last 5 years could be treated as such. I wanted to give the car back and lease a new vehicle without paying for the remainder of the lease for the old car. Why should I pay for a defective car? It also took a few months for the dealer to connect with me regarding this matter. What a awful customer experience.

I came into the Mercedes Dealership at the Easton...

I came into the Mercedes Dealership at the Easton location and I needed some help with my Bluetooth to program in with my radio on my C300 Mercedes and each time that I needed help with this matter Simon Cheung has always been there to help me. Simon is a wonderful and helpful person at the Mercedes Service Easton location. Thank you again Simon Chueng for all you do and have a wonderful and great day.Connie Wood

Purchased a used 2008 e350 mercedes on Tuesday March 28,...

Purchased a used 2008 e350 mercedes on Tuesday March 28, 2011. During test drive realized that floor mats missing, sales person stated would replacce them if not found. When making deal, sales realized one of the keys was missing also, sales person stated he would order that also and would be a few days. (also missing was the manual and navigation DVD-which I received a week later).As of today April 15th I have yet to receive the mats or the key, I have called and made personal apperances to pick up these items but yet to no prevail, always some excuse as to why I don't have. Funny I called the parts department and they said I could have a key on Monday the 18th if brought car today (15th).If this is the way you do buisness I will never purchase another vehicle (new or used) from any Germain Dealership again. I will also make sure that everyone I know and don't know hears how terrible the car buying experience is with you.I spoke with a Sales Manager Shaun King today and he stated that my mats are in the mail and the key should be there Monday. I stated that I will pick it up on tuesday when I have service work done on the vehicle.My situation has been taken care of as April 19 but I still will never buy from the dealership nor will I ever recommend. Terrible customer service.Anne

We found that Shawn was extremely helpful and...

We found that Shawn was extremely helpful and knowledgeable even with the numerous questions we had. We would definetely recommend working with him to anyone interested in purchasing a Sprinter. Thanks for a great experience and we love our new Sprinter 2500 ext.

Brandon Bayer was great to work with on this purchase. He...

Brandon Bayer was great to work with on this purchase. He was very responsive to my inquires, a good listener, and very knowledgeable about the vehicle we purchased. As we live approximately 150 miles from the dealership, he did a great job of giving us a good representation of this vehicle without us being able to physically see the car. Effectively, we were buying the vehicle without putting our hands on it until we drove 3 hours to see and purchase. I would recommend him and the dealership to others.Thanks, Mike

The purchase experience with Shawn Crace was exceptional,...

The purchase experience with Shawn Crace was exceptional, but the service experiences have been less than satisfactory, although they are working to impove in this area. While we would recommend purchasing a new Sprinter from this dealership, we cannot recommend with complete confidence taking it there for regular servicing.

Brandon was very personable and did not exhibit any of...

Brandon was very personable and did not exhibit any of the pressure that can come from a typcial auto salesperson. He was excellent to work with. The only reason I scored Quality of Work a 4 as opposed to a 5 is that the vehicle needed a CV boot replaced, which was apparent upon acceleration during the test drive. However, MB of Easton had the issue corrected and I ended up buying the car. Even after the sale, the dealership and Brandon were very responsive, resolving any questions or concerns that arose.

From the moment my husband and I walked in everyone was...

From the moment my husband and I walked in everyone was friendly and attentive. We were offered a beverage while we waited for Brandon to become available. I walked around the showroom sipping on cappachino while my husband went outside and walked around the yard. Brandon came out shortly and was courteous and appologized for our wait, which was not long. We viewed various vehicles. We test drove the vehicle that we intended to purchase. Brandon and Kevin answered all of our questions. There was a young lady, whose name escapes me, that went over the perks that came with purchasing the vehicle. She was also equally friendly. The entire process was easy, too easy. My husband and I could not believe how smoothly everything went. We literally traded one key for another. We would definitely recommend others to Germain Mercedes-Benz of Easton.

Michelle Johnston was my service advisor and she did a...

Michelle Johnston was my service advisor and she did a great job! I brought my vehicle in for a service and she kept me updated through out the entire process. It needed a couple extra items and she made sure I new exactly what was needed and how long it would take. She was excellent from start to finish. I highly recommend Michelle in the service department and Germain Mercedes for all my service needs.

Shawn was great to work with at the Smart dealership of...