Mercedes-Benz of Buckhead

4.8
Overall Rating

Customer Service: 4.8 Buying Process: 4.8 Quality Of Repair: 4.7 Overall Facilities: 4.9 Quality Of Work: 4.8 Friendliness: 4.8 Pricing: 4.7 Overall Experience: 4.8


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looking for BMW M6

5
Tommy on 10/26/2016

Customer Service: 5.0

Mercedes-Benz of Buckhead was very prompt with the replies to my inquiries and with updated pictures.


Exceptional experience

5
Cherry Log on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The whole process from start to finish was exceptional. We drove an hour and forty minutes to lease our third MB from Mercedes Benz of Buckhead. David Olson and the whole crew made it a pleasant experience.


Excellent experience with no pressure

4.8
Val Napolitano on 09/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Enjoyed the experience. Great product. Very service oriented with courteous follow up.People were waiting on us and made us feel very comfortable..Highly recommend.


Pleased with the service

4
Mett on 08/16/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

Good and quick service. The sales person was great, no pressure intro.


Rude salesman

3
Freckles on 08/13/2016

Customer Service: 1.0 Overall Facilities: 5.0

The sales rep wasn't very friendly and didn't want to discuss any other used cars beside a Mercedes. I chose not to purchase from them because of his behavior. Rude!


Awesome Car Buying Experience

5
happycustomer on 07/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a GLE 350 at this dealership. I worked with Casey. He was absolutely wonderful. He worked hard initially to assist me in getting the deal I desired. He proceeded with working through the few challenges we encountered to find the exact car I wanted. He communicated well with keeping me updated every step of the way. Ultimately, he found me an even better vehicle than I had planned to get initially for the same price!. The entire team was helpful and informative. I plan to be a lifetime customer and would recommend the Mercedes-Benz Buckhead dealership to anyone looking to purchase a vehicle.


Another Satisfied Car Buying Experience

5
Gaylord Michel on 07/05/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was the second car we purchased from MBOB and we were again pleased with the way the process went. We received everything we were promised. Our salesperson, Tom Rees was professional and patient and very accommodating. We were especially appreciative to have Marie, one of the tech people, actually come to our home and go over the operating features of the car. We are really enjoying our new car.


Excellent customer service

5
Mercedeschoice on 07/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am totally satisfied with my Mercedes from Buckhead. Carol Davis's personality combined with her skill and professionalism made my experience superior. Great buy. Carol and the team at Buckhead has earned my trust. When shopping for my next car Mercedes-Benz of Buckhead will be my choice.


Best car buying experience ever.

5
goodmove on 06/20/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We currently own 4 cars and have bought over 50 new cars in our lifetime... And this, was definitely the best car buying experience we have had! The Internet department through Benjamin Wheeler and Ashley answered all our questions and gave us a straight forward super competitive price. We drove 9 hours from Fort Lauderdale, FL to pickup our new C450 and could not be happier. The paper work process was flawless and fast thanks to Mr. Maldonado, and we had the pleasure of meeting the general sales manager, Dominic who made us feel very welcome. Our son will be needing a car in the next couple of months, and for the first time, we are actually looking forward to the car buying experience.If you are in the market for a Mercedes-Benz, anywhere, you owe it to yourself to at least give Benjamin a call.Best regards, Alex & Marlena.


Our Best Car Buying Experience Ever

5
goodmove on 06/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We currently own 4 cars and have bought over 50 new cars in our lifetime... And this, was definitely the best car buying experience we have had! The Internet department through Benjamin Wheeler and Ashley answered all our questions and gave us a straight forward super competitive price. We drove 9 hours from Fort Lauderdale, FL to pickup our new C450 and could not be happier. The paper work process was flawless and fast thanks to Mr. Maldonado, and we had the pleasure of meeting the general sales manager, Dominic who made us feel very welcome. Our son will be needing a car in the next couple of months, and for the first time, we are actually looking forward to the car buying experience. If you are in the market for a Mercedes-Benz, anywhere, you owe it to yourself to at least give Benjamin a call. Best regards, Alex & Marlena.


Great sales experience with Jerry Peek and the F&I

5
Bill P on 06/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great buying experience with Jerry Peek, F&I, and the woman who handled the entire delivery. They were exceptional and gave the best experience in my car buying experience. Great Dealership!


horrible experience

1
Benz1 on 06/04/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Last month I went to purchase a new car, took very long time (8 hours) and after so much wait, bought the car finally. But they didn't handed over the car properly. Not satisfied the way treated and didn't handed over as a brand new. Not satisfied.Paid for brand new car but didn't get that. Please do not trust these people, they won't honor what they have promised. Be aware...


Beware! do not trust them

1
Benz1 on 06/04/2016

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

Last month I went to purchase a new car, took very long time (8 hours) and after so much wait, bought the car finally. But they didn't handed over the car properly. Not satisfied the way treated and didn't handed over as a brand new. Not satisfied.Paid for brand new car but didn't get that. Please do not trust these people, they won't honor what they have promised. Be aware...


Outstanding customer service

5
Mercedeslover on 05/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I do not know where to begin with my experience. From the time I walked in the door the morale was high that had been my second time I've been to this location. I was instantly set up with a salesperson and my day went by smooth as possible Toni and Phillip were very helpful when it came to any questions I had and gave me vital information I needed to know about the vehicle. I'm truly more than satisfied with my experience at Mercedes Benz of buckhead they have and outstanding sales team and I'd like to say thank you one more time for the help you gave me and I live my E350 coupe


mercedes of buckhead very accomodating

5
michael on 05/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

i flew from jacksonville to Atlanta to puchase my 2014 CPO mercedes c300 4matic. got there at 9am and was driving home to florida in 90 minutes. car was beautiful and in tip top shape. best of all, the price was thousands less than anywhere in the country..... believe me, i looked everywhere and on every website.


Finance Agent

4.6
Wiley Carter on 04/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Jonas Hohenfield did an incredible job with regard to financing of my new vehicle. His visible passion for his work and extremely high level for having a customer service skill set, is second to none, speaks volumes. I would not hesitate to recommend anyone to consider doing business with this dealership.


Most memorable car buying experience!

4.7
Christa E on 04/14/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

OMG!! I am a retiree and have made many car purchases in my lifetime; however, none that exceeded my most recent one with Mercedes Benz of Buckhead. The 'family team' of employees along with the most beautifully designed and crafted vehicles at a competitive and affordable price is beyond what one would expect and experience elsewhere. Just stop by to visit even if you're not in the market. No pressure. It will change your perspective on car buying!


Best Car Buying Experience I've Ever Had

5
Trish J on 04/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently researched mid-size luxury SUVs and landed on the GLC 300. My experience in working with the staff at MB of Buckhead was exceptional from start to finish. After my initial visit to the dealership, Jewelian Griffith, the sales associate with whom I was dealing followed up promptly and professionally to answer any questions I may have. She struck just the right balance in educating me about the vehicle without being overly aggressive. When I did finally (it took a few weeks) return to negotiate and purchase the car, everyone I dealt with in the dealership was prompt, courteous and responsive to my questions and negotiating positions. The sales director, Dominic Ford, introduced himself, gave me his card with cell number and told me to call him if I ever had an issue or need --even if I was stranded on the side of the road. The finance team rep, Jonas, was even friendly. Marie Carter the product specialist who took me through how to work all the car's bells and whistles was similarly thorough and friendly. On the whole, my experience was like one would like it to be when buying a car -- pleasant, something I'd never experienced before!


Excellent Experience

5
Rammohan Viravalli on 04/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went and a bought a Mercedes GLC 300 couple of days ago. My Sales Manager David Olson was so courteous and professional we could close the deal in less than an hour.Dave was has immense knowledge on Merc Cars/Options and pricing..no pressure whatsoever and more so he just found the right car for me with the right options ..at the end of the day it was just about the car I liked. The rest of the team in Finance and Product specialist Moses were extremely helpful.The dealership is clean and pretty upscale with a inhouse cafe..I would go back to Merc at Buckhead in 3 years time to get a new car.Ram Viravalli


Ruined my hub and refused to take responsibility

1.6
Gary from Sea Island on 04/11/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 4.0 Overall Experience: 1.0

I purchased a used 2015 ml 350 with new tires. 9000 miles later at a routine service at a different Mercedes dealer I was told that the lug nuts on one wheel had been over tightened, stripped, and ruined the wheel hub - a $1500 mistake. When contacted, MB of Buckhead said it was my car and not there problem.What garbage. Had I tried to change a flat I would have been unable to remove the tire.Crappy service and no sense of responsibility.NOT THE WAY TO GET SATISFIED CUSTOMERSI have purchased 7 Mercedes - this is the first and LAST time I will ever deal with these incompetent arrogant people.IF YOU WANT TO BE TREATED LIKE CRAP THIS IS ONE PLACE THAT WILL FULFILL YOUR NEEDS


MADE IT RIGHT!

3.8
fyoung10 on 04/11/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 2.0 Overall Experience: 5.0

**UPDATE** I wanted to make sure that I posted an update to this last review. After posting this review I was contacted by Mercedes Benz of Buckhead Manager Dominic Ford. He not only insured me this is not the way they do business here at this location but wanted to display that this location is all about customer service. He asked that I come back in to meet with him and others. This experience was NIGHT and DAY again. They were so pleasing. I was set up with a car specialist Moses to walk me through my car and go over the features of my car. He was so nice, thorough, and amusing. He made it fun to learn more about my car and I appreciated that more than ever. I also met with another Manager named Grene Baranco. She also insured me that this is not how they handle business and this location is customer service based and sincerely apologized for what I experienced. They walked me around the service area and showed me everything. I will take my car back there because they showed me a different side and that was an isolated experience that was NOT a reflection of Mercedes Benz of Buckhead and the things they showed me let me know that and I am so appreciative for that. I have heard from some people a few years back that this dealership was the best. Lately I have heard different and I experienced it for myself. I contacted MB of Buckhead to purchase the new GLC 300. Benjamin Wheeler reached out to me to assist. I definitely wanted to purchase from here because its so close to my home less than 10 min away. I immediately went that day to meet with him and to possibly order my vehicle. There were a lot of upgrades I wanted to the vehicle so we discussed those, but couldnt get to a price point I was satisfied with. So he told me he would do some more research and get back with me. In the meantime other dealerships were also reaching out to me and one happened to be all the way in Alpharetta, GA which is about 45 min away from me. I also met with them. Told them the EXACT same thing I told Benjamin at MB of Buckhead. They were eager to work with me and assist. I told them that I was working with him first and would like to give him the opportunity to get back with me. They were more than happy to do that. DAYS went by and I NEVER heard anything from him, and he was INFORMED that I was looking to make this deal VERY QUICKLY. He never responded. But Alpharetta followed up a lot, because they wanted the business. Although it was 45 min away I decided to go with them. On the day I was going to place the order with then low and behold Benjamin sends me a generic email about how it was good to meet me...blah blahI told him he never contacted me back and that I was about to make the deal with Alpharetta unless he could get something done by COB today. He said oh yes, let me get out your old paperwork and get the new numbers and call you right backHE NEVER CALLED BACK. So at 630 pm I just decided to go with Alpharetta. They were not only professional but they were about business. I am going to assume that Benjamin never had any one contest the price he gaveor tried to make a deal. Im buying a brand new vehicle and getting all upgrades Im going to talk price here. So fast forward I got another generic email about a month later from Benjamin stating he was still here for me and that I should come there for maintenance and if anyone else wanted to buy a car to send to him. So Im thinkingwell maybe he is a good guy and it just didnt work out. I got my car and I had a question about the door on the passenger side. Alpharetta told me I could go to MB of Buckhead to have them check it out. I take it up there and ask for Benjamin since he said I could contact himhe comes up to me looks at me like What do you want I explain why im here. I also wanted to get the courtesy wash everyone was talking about that has a Mercedes. He quickly said oh no you cant get your car washed here, thats only for people who bought cars here and are a part of our elite status club. He stated that included washes and a maintenance package. I said oh I got the maintenance package can I just buy the washes from you guys. He looked at me as if I was the dumbest person on earth and saidummmm no that not how we work at this location and you cant. So I said okwell I just want you guys to look at my door then, please. He said Im not sure why they would tell you to come here for that when you bought it from them. His tone was so demeaning to me, and just rude. I left and I will NEVER send anyone there or purchase from them. Based on his responses and dealings with me, they are only interested in those that LOOK like they have money and big spenders. It seems to be all about what you look like and status at this location. They were rude and very unconcerned. I have since spoken with other MB dealerships and they ALL stated he should NOT have turned me away for a car that is still under warranty. If you really want to get GREAT service and get a good deal on a Mercedes DO NOT GO TO THIS LOCATION. MARK MY WORDS. I bought my car from RBM of Alpharetta and the service was INSANLEY good. It was like NIGHT AND DAY compared to MB of Buckhead.


Phenomenal experience at Mercedes Benz of Buckhead

5
Janice on 03/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mercedes Benz of Buckhead has exceptional service and customer care! The experience was outstanding from the beginning with Natasha Altman, the very best Sales Consultant on MBB, to Jeff Keitz, Sales Manager, to Jonas Hohenfield, Finance Manager and Joe Kujan, Product Specialist. Each step of the process was discussed thoroughly, questions answered and I am extremely happy with the followup. I love my new GLA 250! Thank you so very much for this wonderful experience! I have told everyone I know "When you buy/lease a car, go to Mercedes Benz and expect to amazed!". Janice Loose


Delership review

3.3
PascalP. George/benz on 03/16/2016

Friendliness: 4.0 Pricing: 3.0 Overall Experience: 3.0

While my experience Mercedes-Benz of Buckhead was ok, your ability to negotiate on the price of a used vehicle is deeply diminished if not eliminated all together. like other dealers, If you are in the market for a used vehicle the company will not service that vehicle prior to selling the vehicle to you. "Sold as Is". However, the sales man was very professional and helpful in getting me and my family reach our goal.


A Winner Once Again

5
Happy Buyer on 03/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When your previous car buying and service experience has been of exceptional quality, you return to the same dealership over and over. The Mercedes-Benz of Buckhead is such a place. While at the dealership to buy another new car from them last week, I encountered several others who also had returned because of the quality experiences they had had. This speaks volumes for the dealership overall and the individual team members who work there. Why can't other dealerships provide the same level of service? Apparently, they just don't care enough to do so.


Awesome Experience

5
B Milton on 02/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I received a first class experience at MBOB My sales representative Carol Davis was sincerely interested in my satisfaction her personality combined with her skill and professionalism made my decision to purchase my C250 seem easy the whole team including David Maldonado and Joseph Kijan worked together to deliver excellent customer service I love my C250 thanks to the team at MBOB.


Great dealership

5
David C. on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a SMART car from Mercedes Benz Buckhead in 2009. Two days ago I purchased a 2011 C300 again from Mercedes Benz Buckhead. I have always been treated with great respect every time I had my SMART serviced there, and so I believe that will continue when I get my C300 serviced there as well. Thank you to MBB!


My purchse with Mercedes of Buckhead

5
Very Happy! on 01/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the best salesman Jonus who was waiting on me when I got there. I loved his bubbly personality and his attentiveness to my needs regarding my purchase. I was very pleased with my entire experience. From sales to finance. I would highly recommend MB of B'head. In fact, my brother expressed that he wants me to bring him to MB of B'head to look at the 550. So, in the future I will be bringing a customer.Thanks MBB.


Amazing Team!!

5
King on 01/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is my third car. My unbeatable team was John Hiddleson and Jonas Hohanfield!!!! Can't say thank you enough guys!!!! Accommodating, patient, knowledgeable men. My husband and i honestly felt like they were family members helping us choose a car. Didn't feel like a sale AT ALL!!! They shared my enthusiasm and excitement. To me that's priceless. Thanks again MBOB for having these guy!! Shout out to my product specialist Joe


Amazing experience!

5
Carlos the pilot on 01/07/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is my first purchase of a Mercedes Benz, and a first time customer at Mercedes of Buckhead.The staff and the facility were outstanding. They worked very diligently to make the purchase as smooth and gave me the best deal . I'm a Mercedes owner for life, and will do business with Mercedes of Buckhead as long as I'm in the Atlanta metro area.


Great Experience!

5
Bayne Tippins on 01/02/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Worked with Robert Brennan and it was a pleasure to do so and he made the deal work, the process was smooth, did our deal via phone and email, showed up, 90 minutes later walked out with our new MB E350! I will share with anyone who is looking for a MB to check out not just MB of Buckhead but Robert!!


My Car buying experience for the fourth time

5
lizz on 12/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just purchased my 4th vehicle from Mercedes in Buckhead and it never crossed my mind to go anywhere else. . I love the cars and I love the people there. My sales person Natasha and my service advisor Sam are the best at what they do. Everyone makes you feel like you are their only customer listening to what you want or need in a car. Sincerely,Liz Harris


What a great purchase experience

5
satguy25 on 11/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Visited MB of Buckhead after my previous car was totaled. Salesman Robert Duncan was determined to get me in a car that would meet all my needs. He did that in an awesome way and even returned my rental car for me. He took care of me as if I were family. Great Experience.


Alvin Gomez is the best!

5
M. Black on 10/29/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Went to see the new models at Mercedes Benz of Buckhead and honestly I wasn't thinking about buying a new car that day, I was just "shopping". As soon as I walked in Alvin Gomez came to greet me and started answering all my questions. I mentioned to him right away that I didn't want to waste his time as I was not planning on buying a car that day. He was very nice and said "our customers never waste our time, I guarantee you, you will leave today driving a new Mercedes Benz and will be my customer". Sure enough, he spent the next 3 hours with me, super patient, his knowledge of the vehicles is impressive and you can tell he's a true professional, we went on a test drive and before I knew it, I was happily signing the contract to lease my new car. I could not be happier with it. I totally recommend this dealership, make sure you ask for Alvin Gomez.


Awesome dealership, awesome Alvin Gomez

5
MBenz GO FAN! on 10/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased my 2015 vehicle from this dealership. You will not regret going to them if you want a MBenz, ask for Alvin Gomez, great vehicle knowledge, gives you your time, does not push you and gives you the best deal he can. No back and forth games discussing price. Was in and out in no time.


Choice #1

5
Ted V. on 10/28/2015

Customer Service: 5.0 Overall Facilities: 5.0

They really made me feel comfortable and listened during the process of buying my first Mercedes. Mr. Alvin Gomez was really helpful explaining my options clearly in the most detailed way. By the time of the purchase I was sure I was making the right choice. I never felt any kind of pressure from Alvin like in my prior experiences in other places, which is something I do appreciate. I will definitely recommend this dealer in the future.


Best car buying experience EVER

5
Orion29 on 10/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been buying cars for almost 25 years and my experience with Mercedes Benz of Buckhead was exemplary. Being in my early 40's time is at a premium and I explored purchasing through the Internet Sales Department. I was given a fair quote and approved from MBFS all without ever meeting the Internet Sales Manager,Robert Brannan. Robert located the car I was looking for and made the deal happen. I drove 300 miles to buy from Mercedes Benz of Buckhead. My experience in the showroom met expectations and was on par with my experience with Robert. There were no smoke and mirrors just numbers cut and dry. My experience with the finance manager Se Kim was great. He was a car guy and we shared some stories. I did not spend an hour picking the car up. A stark contrast to past experiences where I have literally spent ALL Saturday in a showroom, negotiating with the salesman, GM and haggling with a finance managertrying to sell everything under the sun. Did I mention I was in and out that fast on a Saturday!!!I really appreciate Mercedes Benz of Buckhead use of technology to communicate. I spoke to Robert twice before meeting him at the showroom. My deal was made via email and a few text messages. Great for documentation and a huge convenience and time saver.I'm a customer for life!


No Pressure Buying - Mercedes-Benz of Buckhead

5
carnutzo on 10/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buy your car at Mercedes-Benz of Buckhead if you want a no pressure car buying experience from start to end. Great product knowledge and dedicated to ensuring you get the car that fits your needs in terms of budget and style. I worked with Jeff Keitz (Sales Manager) and my Sales Advisor Jonas Hohenfield on a brand new 2015 C250. And then with Se Kim in F&I. Even the GM was involved to ensure complete satisfaction. Closing was handled quickly and professionally. Then walked out to our waiting car that was detailed to the max and with a full tank of gas. And yes, the car came with floor mats!


No Pressure Buying at Mercedes-Benz of Buckhead!

5
George C. on 10/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Buy your car at Mercedes-Benz of Buckhead if you want a no pressure car buying experience from start to end. Great product knowledge and dedicated to ensuring you get the car that fits your needs in terms of budget and style. I worked with Jeff Keitz (Sales Manager) and my Sales Advisor Jonas Hohenfield on a brand new 2015 C250. And then with Se Kim in F&I. Even the GM was involved to ensure complete satisfaction. Closing was handled quickly and professionally. Then walked out to our waiting car that was detailed to the max and with a full tank of gas. And yes, the car came with floor mats!


Great Serivce

5
Ron on 10/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I absolutely love the experience of buying a Mercedes-Benz. Jonas is incredible, very nice "not-pushy" sales person. Michael was also very friendly and come to greet myself and my wife. Looking forward to do more business at Mercedes-Benz of Buckhead.


Excellent customer service

5
Kid Fox on 09/29/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

First rate customer service and follow up, Dave Olson and Allen Morris did a superb job, and set a high standard for car dealership customer service.


Service was Above and beyond!!

5
PG on 09/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a pleasant experience working with Robert Brannan. I live in SC, price Robert quoted over email made me take a trip 150 miles away to Buckhead dealership in GA. Dealership is huge with a 4-level parking structure full of new and pre-owned cars. I was there check out the car, ended up leaving with new GLA. Robert was hospitable; brought us lunch while we are waiting for all the paper work to be done. Finance Manager, Phil Black was very meticulous, explained details of financing, maintenance program and extended warranty. Phil even honored my unusual request of wanting to check the under carriage of the car. Overall service I received was Above and Beyond what I expected!


Abusive and Not Valued as a Customer

1.4
einstein on 09/20/2015

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I have been refused service because they told me I had been abusive which is not true.I bought 2012 GLK and got a lemon and abandoned it at the dealership and walked home because i was so frustrated with the service and then I got a 2013 GLK and had the same problems and there were times when I wanted to do the same thing and just abandon it and let someone have it for free.It came to a point where they told me everything was fine and i told them it wasnt and then I was on my way to Orlando with my dog at ten o clock at night and the car died in Gainesville Florida on 1-75 in the middle of traffic and i had to fight MBUSA to get a technician.I have complained to Mercedes Benz USA numerous times about the lack of communication the dealership has provided to me.I have contacted the service manager numerous times and the regional manager when I had issues and they do not return phone callsThey have refused service amenities such as shuttle service, loaner cars etc. The service advisors have refused to communicate to me about what service has been done to my vehicle and what upcoming services are needed upon checkout.I am very hands of when it comes to the care of my car and knowing what is and when needs to be done and these people keep you in the dark The service advisor advised services such as tires which I bought less than a year ago and never advised me when I needed a new car key that this was a final sale upon placement of order.When I asked for assistance in getting the text feature of activated the service advisor refused to assist me and stated that the technicians told him that this feature was not available on my car when it was.The receptionist in scheduling a service appointment are not friendly and accommodating to a person's schedule. This dealership takes advantage of the fact that I am a single female driver and I have spent over 100,000 in service and new vehicles over the last 2 years with this dealership and are not understanding of their customers. This was supposed to be my dream car and it has turned out to be a nightmare I love my Mercedes I do not love the service and how I have been treated and ABUSED by Mercedes and its sad because MBUSA is coming to Atlanta and it will be hometown product now and I would love to get another Mercedes but Im scared and no one in Corporate MBUSA has ever stuck up for me not the CEO nor the SR VP no one


Very Poor Bodyshop work !!

1
Kami on 08/18/2015

Customer Service: 1.0 Quality Of Repair: 1.0

I hardly ever complain. Friends know me for that. Took a newly purchased car over there. S550 with some minor scratches to be removed and buffed. Same day after I parked the car in the sun I realized that the hood and the trunk were very horribly done. Lots of spinning marks. The color is black and it shows very badly. Called and they said they would get back with me on this. Two weeks and nothing. I called again and same story. Eventually, after a third time, the mananger, not very polite and did not care to even pick the phone and speaking using the speaker phone told me it was too late. Months later and I have not still got over the fact that no one cared. No one took responsibility. Not a very smart move on their end!!! Very Unsatisfied, very unfulfilled, never again customer!


Best dealership experience

4.8
WynnGirl on 08/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had an excellent experience working with Toni Graham. She was professional, knowledgeable and everything went seamlessly. One of the best experiences I have had with a dealership.


Car purchase

5
camehl on 08/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went above and beyond the normal sales deal since I was out of state and very particular about my cars. The whole process was smooth, not only for this car but my other car I purchased from Dominic Ford as well. Doesn't matter if you are ten minutes away or ten hours away, Dominic is the go to guy period.


Professionalism Plus

5
MIAMIMIKE on 08/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Felt at ease from the first moment, like I had met a new friend.. The sale went seamlessly... very impressed I will let others know about this experience


Great service!

5
Rob L. on 08/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

great customer service from Denis B. He made the process of buying a new car easy and gave me a piece of mind that the car I was buying was what was best for me and reliable. I would recommend working with him if you ever visit Mercedes Benz of buckhead


Great Service!

5
Jamie R. on 08/07/2015

Customer Service: 5.0 Overall Facilities: 5.0

Dany Bardizbanian is great! He made us feel at ease when beginning the process of buying a new car and has been so helpful every step of the way. Would definitely recommend working with him if/when visiting the store!


Excellent service and deals!

5
D White on 08/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I visited Mercedes Benz of Buckead when it was time for me to change my Mercedes Benz to a newer model. My best friend buys her cars there and she referred me to Alvin Gomez. Mr Gomez was not only very nice but he really helped me find what I wanted, he worked with me on the price and gave me a great deal! I love my care and I love this dealership!


Outstanding Service

5
Thomas on 08/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased a new Mercedes Benz from Alivn Gomez. He is TOP NOTCH when it comes to brand knowledge and service. Alvin made sure I got everything I wanted in a Mercedes and I was so glad I made the decision to use MB of Buckhead. He made sure every option and color combination was available to my choosing, it's refreshing to have a salesman sell you the car you dream of and not just a car from a line up. Thanks again for finding me my dream car.


In love with this dealership!

5
Nora Ceniceros on 08/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Before I visited this dealership buying a car was a nightmare! pushy salespeople, different rates depending on the days, etc. Once I stepped into Mercedes Benz of Buckhead I knew I was in the right place. The people there are so friendly, my OFFICIAL Salesperson, Mr Alvin Gomez is absolutely the best! He made me feel like he really cared about me and my needs, he wasn't trying just to make a sale but trying to please me and that's what got me. I am on my second Mercedes from this dealership and my 8th overall. Mercedes Benz of Buckhead you rock! Mr Alvin Gomez is AMAZING!


Great Customer Service - Alvin Gomez

5
Tracy Bailey on 08/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a wonderful experience at this dealership thanks to the knowledge and professionalism of Alvin Gomez. He knew every answer to every question that I had about the vehicles. You could tell that he truly has a love for the vehicles that he is selling. My mother and I were looking for a vehicle that she could drive back and forth from Atlanta to Blue Ridge that was safe. He was very attentive and patient as my mother moves alot slower than the rest of us. I greatly appreciate his warm welcome as well as the time he spent with us. This attitude is what makes customers return!


dealer business practices not favorable for customer

1.4
University Prof on 07/21/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

Unfortunately, I had a poor experience with this dealership. I was interested in an Pre-owned ML 350 or a Lexus RX 350 two competing SUV's. Every sales technique you read about on the Internet was exercised by the dealer (low ball the trade-in give a small discount on the sale). They low balled my trade-in by $6500 because this 1.5 year old car had an accident on the car fax, which we weren't privy too at the purchase. Comparing our experience with the Lexus dealer, thestarting negotiations with the same information, came in at $6,500 more than Mercedes (Lexus - same year, price and comparable features) and in addition we ended up with another $1,500 for the trade...without even pressing them. Some how an upper bracket two income family customer with credit scores in the mid 800's and a deposit placed on a vehicle could not land a sale is beyond my understanding. Three unanswered phone calls over two days, no information as to their progress finding a vehicle finally ended with a text from the sales guy saying if he couldn't get a vehicle in the next two days I would get my refund back, no report on progress. With the same timeline, Lexus found a car with everything we wanted and without attempting to screw us on a trade in. In general, I think the fact that the sales guys are not permitted to make decisions without their supervisors, demonstrates the lack of trust from their superiors at such decisions. The fact that these sales guys know that their bosses are forcing them to screw you over shows their own lack of moral intelligence. I doubt this company has legitimate repeat buyers. Everyone that I know will hear the story Buckheads Mercedes wrote for me!


Mercedes-Benz of Buckhead

5
Rudy on 07/18/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was a first time buyer and switched from BMW to Mercedes Benz after talking to a friends recommendation, to go to Mercedes Benz of Buckhead. The experience was nothing like I had ever expected, for instead of being thrown to the lions den to lick the bite marks by the time the month, Alvin my sales guy was completely transparent and went the extra mile not only to educate me but to give me and my wife discounts and increased trade-in value on her car. In fact we ended up buying both of our cars from him. Since then I went to the other MB dealers and even though the inventory was good I must say that MB of Buckhead is the best MB dealer from Atlanta to Nashville. Indeed the service after purchase remains the best. I strongly recommend MB of Buckhead the same way it was recommended to me.


Robert Brannan is the man!!

5
Deathlurker on 06/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you are looking for a new Mercedes, just call Robert Brannan at 678-614-8244. He was awesome and made the purchase of my wife's new GL450 simple. Additionally, he even drove to my house in Kennesaw to pick it up on a Saturday so it did not mess with my weekend to get a entertainment package put into the car.I am very happy.


Robert Brannan

5
Byrd on 06/10/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

If you are looking for a new Mercedes, just call Robert Brannan at 678-614-8244. He was awesome and made the purchase of my wife's new GL450 simple. Additionally, he even drove to my house in Kennesaw to pick it up on a Saturday so it did not mess with my weekend to get a entertainment package put into the car. I am very happy.


Above and beyond. Exceptional!!!

5
Kerlita Tramontana on 12/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Robert Brannan for two months for the exact CLA250 that I wanted. Placed an order for one black on black and one did arrive but it was one loaded with more options. Robert and Mercedes of Buckhead actually discounted the vehicle to within a couple of thousand dollars so that I would stay in my budget. I appreciate all that Robert and Mercedes Benz of Buckhead did for my first Mercedes purchase. Thank you.


Best car buying experience so far

5
Eric Martin on 11/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Of all of the car buying experiences we've had, we agreed this was the most enjoyable and the smoothest - that credit goes to Carol Davis and the team at MB Buckhead. I got the chance to walk away with a ridiculously good deal on a service loaner C250 lease and Carol didn't disappoint. She worked with the finance manager to put together a great deal on my terms, and I'm very pleased with my vehicle. Bryan in finance was casual enough to make the last critical part of the process enjoyable, and did his job in outlining their additional service package offerings but put zero pressure on us, which was refreshing. Overall, I was honestly surprised at how tight the process was from start to finish as my previous experiences at other dealerships have been good but not great like this. If you're going to buy a Mercedes, there's lots of dealerships in Atlanta, but I'd definitely recommend giving MB of Buckhead a chance, I wouldn't be surprised if they come away with the winning deal.


Happy:)

5
eades on 09/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Carol Davis was awesome!!!!! Her patience and honesty (words not easily used when purchasing a car) enabled me to buy a E350 convertible. She went above and beyond to make sure that the sale served my best interests. She pays attention to a customer's needs, waded her way through all my particular issues and made it happen. She deserves 5 stars!!


Elegance & Efficiency

5
martha.youngmcquilkin on 09/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was ever so pleased with the courteous reception I received as well as the efficiency of the financial personnel. The two employees listed below complement the elegance of my newly leased C250C to perfection.


The best in customer service!

5
jwkelner on 08/15/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Carol Davis was exceptional in her service in enabling me to buy a wonderful SLK250. She went above and beyond to make sure that the sale served my best interests. She knows the car, pays attention to a customer's needs, waded her way through all my particular issues and made it happen. David Maldonado was outstanding, also and this is the second time I dealt with him. Tiffany also went above and beyond to make this work.I love this particular dealership. I am a loyal buyer because of the fantastic sales and service departments. I have been a Mercedes owner for 14 years because of that and this is my third Mercedes. They always deserve 5 stars!!


My Expericence

4.8
marion.michelle.3 on 07/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Overall my experience with Carol was amazing, she was very detailed, updated me regularly and was always very professional. Best of all she kept her word with whatever she said.


Wonderful Buying Experience from Start to Finish

5
nkh1206 on 07/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a 2014 CLA250 and have had the car for a month now, and have loved every minute of owning this car. The car is sleek, fun and every bit of a Mercedes for being the entry level car. Carol Davis was my sales rep and she was a true pleasure to work with. Her knowledge of the brand was great and her guidance in selecting the correct car was invaluable. I hope to be a continued customer of both Mercedes-Benz of Buckhead and Carol Davis the next time I need to purchase a vehicle.


Passionate Sales

5
PagePorter on 05/19/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Carol Davis was a fantastic sale representative that helped me buy my SLK250. She was very attentive and responded to my questions with information or ideas that clearly indicated she cared about my purchase. I came into the dealership near closing, but she never acted like she was in a hurry. She shared my excitement for my purchase and we were able to close the deal on the same day. I had been to 2 other dealers the same day and could not wait to get out and on to the next. I knew when we were about half-way through I would get the car I was wanted!


Great experience!

5
mk2014 on 05/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am not usually one to write reviews, but my husband and I had a wonderful experience buying a very gently used Mercedes last week from Mercedes Benz of Buckhead. There was no pressure at all to purchase and we spent quite a bit of time looking at the available inventory- so long in fact that we stayed after closing time. I highly recommend Carol and the team.


Poor quality product and incomplete service

2.4
Michael816 on 04/28/2014

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 2.0

Unfortunately our purchase and service have been anything but smooth. We purchased a 2012 GL450 in October of 2013 and have had the vehicle in the shop for more than 30 days of the time we have owned it. Some of this can be attributed to poor quality on the part of Mercedes(3 electrical boards replaced and in 3 times for faulty steering knuckles) and others due to the dealership not identifying and/or repairing the issue(s) on the first attempt.We completely understand that vehicles today are complex and complicated but when you pay as much as you do for a Mercedes the expectations are higher. Our treatment by some of the employees was duragatory. One even said "Kenny Rogers wife is here could you please wait until I'm done with her?". No follow up calls from the salesman after complaining of the issues we've had.I will say that Paul Tully and Jeff Meeker were very responsive when issues were escalated. In the end though, when we asked what could be done to help us be more comfortable with the vehicle, nothing was able to be accomplished.In the end it has been a very disappointing experience with Mercedes and with the dealership and we feel left out in the cold with our purchase.Michael


Stay far, far away from this dealership. The finance...

1
kstewart86 on 10/28/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Stay far, far away from this dealership. The finance department are crooks, especially David Maldonado. I will never return here for any further vehicle service or purchasing.


I visited the showroom without and appointment and Alvin...

4.8
ronnieb18 on 09/16/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I visited the showroom without and appointment and Alvin Gomez was assigned to be my sales consultant. Alvin, was professional, courteous, knowledgeable and friendly. He told me all about the car I was interested and treated me like a friend and not just a customer. Although I ended not purchasing a Mercedes, I would highly recommend using Alvin as a sales consultant if you know you are purchasing a Mercedes.


New Mercedes!

5
Rahul on 08/07/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Phillip Black is great and a pleasure to deal with! Great experience and look forward to recommending this dealership to friends and family.


Phillip Black is great and a pleasure to deal with. He is...

5
Rrsud on 08/06/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Phillip Black is great and a pleasure to deal with. He is the sole reason I am in a Mercedes-Benz today, besides the fact that I love the vehicle.


The entire team was great and made unbelievable...

5
zkehayov on 07/31/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The entire team was great and made unbelievable experience, easy process and satisfactory deal. George was very response to all of my inquiries, found the car with the options i wanted and Tiffany took the time to explain to me the leasing process, terms and pros and cons. Thank you to both!


I am very pleased. I am a returning Smart Car buyer and...

4.8
PeterGans on 07/29/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I am very pleased. I am a returning Smart Car buyer and your sales staff earned my business. They got back to me on time and kept following up until they got me back into the dealership and closed the sale. The service continued right through the delivery and Evert will always take care of me.


I saw the vehicle online and then contacted the listed...

5
cbatiste52 on 07/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I saw the vehicle online and then contacted the listed sales person for further information. After being informed the vehicle was still available I went to the Dealership. It was a great experience from beginning to end. Cole was kind, friendly and attentive making it seem like we were friends instead of a customer he just met.From the moment I was in the door everyone I encountered made me feel welcomed!


This is my second purchase from Mercedes Benz Buckhead...

5
dwbrooks3 on 07/24/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my second purchase from Mercedes Benz Buckhead and would not go anywhere else! Their service department is the most highly ranked in the nation and for good reason ... they are organized, fast, professional and run like a well-oiled machine. Their sales staff is courteous, informed and a pleasure to deal with. I work with Michael Hirth and he is the absolute best, most professional sales person I have ever dealt with when buying a vehicle. He takes care of his customers from the moment they engage with him, answering questions, responding to concerns and making the buying process a complete pleasure.


Excellent customer service!

5
DWBrooks on 07/24/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is my second purchase from Mercedes Benz Buckhead and would not go anywhere else! Their service department is the most highly ranked in the nation and for good reason ... they are organized, fast, professional and run like a well-oiled machine. Their sales staff is courteous, informed and a pleasure to deal with. I work with Michael Hirth and he is the absolute best, most professional sales person I have ever dealt with when buying a vehicle. He takes care of his customers from the moment they engage with him, answering questions, responding to concerns and making the buying process a complete pleasure.


Overall my experience was excellent. John was very quick...

5
Mike3614 on 07/22/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall my experience was excellent. John was very quick to work out a deal that was acceptable for both MBoB as well as for me and my wife. Service was fantastic, from being picked up at the airport to signing of the papers which were ready at my request upon arrival. The only less than positive experience was that the vehicle was dirty (door seals, under hood, etc) in all places that are not easily washed with a sponge. John was quick to take action, had the vehichle fully detailed and offered a very nice key chain as a token for this inconvenience. I would/will certainly recommend your dealership should we or a friend/family member be in the market for a new or used Mercedes-Benz. Sincerely,Michael Cox


Michael is terrific. He listened and responded with an...

5
Pematlanta on 07/21/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Michael is terrific.He listened and responded with an offer that worked for me.He made car buying an enjoyable experience. Which is truly unique.


My overall experience with your dealership was excellent....

5
rtara30 on 07/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

My overall experience with your dealership was excellent. Jon Paul responded to my internet inquiry within minutes. I was completely suprised because he responded on a Sunday evening. From that point, his reply to each of my concerns was done within a short period of time. He was friendly, courteous, and professional.David Maldonado was also courteous and professional. He made me feel as if I were conducting business with a friend. His mannerism was easy, and he worked to satisfy my requests.Cole Mangrum assisted me, in the absence of Jon Paul, the following day when I picked up my car. He was also courteous and professional. He covered all the basics of the car, and pointed out the bells and whistles as well.If I were to purchase another car, I would begin my search with you. If any of my friends or associates mention an interest in purchasing a car, I will suggest you.


Superb Professional with a superb grasp of the business....

4
wesleyleigh on 07/17/2013

Pricing: 4.0

Superb Professional with a superb grasp of the business. Very efficient, yet thorough. A+ customer service and attitude! I would highly recommend Carol Davis as well as the other professionals I interfaced with!


This car buying experience was one of the smoothest that...

4.6
nathanpl on 07/15/2013

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This car buying experience was one of the smoothest that I have ever had. Even though the vehicle I purchased was an older, high mileage SUV, Michael Hirth was still willing to take the time to research the vehicle I was calling about answer questions over the phone so that I was well-informed before taking the time to travel to the dealership. He was also willing to stay late one evening to allow me to view and test drive the vehicle and arranged to have all the paperwork prepared so that the purchase process was fast and smooth.


FANTASTIC SERVICE ALL AROUND. SERVICE WAS PROFESSIONAL...

5
BCFREE2 on 07/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

FANTASTIC SERVICE ALL AROUND. SERVICE WAS PROFESSIONAL EVEN THE FINANCING PROCESS WAS GREAT. I ALSO APPRECIATED THE DETAILED WALK THROUGH OF THE FEATURES OF THE CAR BY THE SALES MAN THAT WORKED WITH RICHARD.


great experience all around. Carol did an outstanding job...

4.6
ThomasCornelius on 07/08/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

great experience all around. Carol did an outstanding job getting me into my new car. From financing to car delivery, could not have been a better experience.


the staff we encountered were extremely friendly. John...

5
LTCMIKE on 07/08/2013

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

the staff we encountered were extremely friendly. John was also very friendly, made us feel right at home. He was very helpful with all of our questions and did follow up with us on several occasions. We are still waiting however , for manuals for the vehicle. I have relayed this twice, once to John and once to another person who called from customer service office. Still dont have them?


Great dealership, highly recommended

5
Thomas Cornelius on 07/08/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

great experience all around. Carol did an outstanding job getting me into my new car. From financing to car delivery, could not have been a better experience.


This was not only my first experience with Buckhead...

5
RyanRedmond on 07/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was not only my first experience with Buckhead MB...this E63 is my first Mercedes. It took quite a bit for me to convert after having purchased 6 Lexus vehicles in a row.Quite honestly, I wouldn't have purchased the vehicle if it wasn't for my salesperson Rob Wanderman. Unlike the stereotypical high-end car salesperson, Rob showed me and my fiance sincere interest in our needs and desires for a new car.I highly recommend him to anyone in the market for a MB.


Marty was very helpful with our initial visit. He...

5
kcool on 07/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Marty was very helpful with our initial visit. He answered our questions and was knowledgeable about the product. We purchased the car about 10 days later. His followup was very professional and appropriate. Not pushy, but I didn't go very long without hearing from him.


great service, very nice facilities, very friendly

5
nishi patel on 07/04/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was great experience buying car from this dealership. I would defiantly recommend this dealership to lot of my friends and family.


Great experience. Russell was professional and a joy to...

5
Danoc130 on 07/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Great experience. Russell was professional and a joy to work with. The entire staff was supportive and made the buying process hassle free and enjoyable.


They are very helpful and provide exceptional service....

5
Deeni on 07/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They are very helpful and provide exceptional service. They are honest as on what car you can afford, what car you like and find options. This was my second lease and I'm extremely satisfied.


Pleasant environment,attentive service and knowledgeable...

5
drbrown52 on 07/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Pleasant environment,attentive service and knowledgeable sales associate (Mr.Malcolm M. Mackey),Great incentive offered on purchase price .Timely response to customer questions by Mr.Mackey both by phone and email.


great leases and tire program

5
Deeni on 07/02/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They are very helpful and provide exceptional service. They are honest as on what car you can afford, what car you like and find options. This was my second lease and I'm extremely satisfied.


This was our first visit to a Mercedes dealership. I...

5
rdpeak on 07/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was our first visit to a Mercedes dealership. I have to say it was one of the most pleasurable car buying expericence we have ever experienced. An online offer on a CPO C250 brought us into the dealership just to "shop" as your offer was far better than others we had seen online. We met with Jon Paul and looked at several CPO cars. Jon Paul was extremely helpful, informative and patient in letting us look at different cars and options. He told us all about each vehicle and the options it had and warranty information. We test drove a a few C Classes and also considered an E Class. We were very impressed by Jon Paul's knowledge of the Mercedes Co and it's line of cars. We did not intend on buying a car when we came in and actually had planned on visting another dealership to look also. Jon Paul informed us he could also show us a new 2013 in addition to the CPO. At this point we were very educated on the C250 and knew what we wanted. He worked up comparisions on pricing and financing on the CPO vs new. We asked him to pull around a new C250 so we could look at it. Well, for me it was LOVE at first sight. I knew that was the car for us and my husband agreed!! My husband and I never felt pressured or pushed into buying a car which is great because my husband would have walked out if that was the case. Buying a new car is a major financial purchase for us. We worked with David in the finance department and he was equally as helpful as Jon Paul. Brianna was the final person we met with. She was very helpful and went from bumper to bumper showing us all the techinical buttons and gadgets on our new car. She did a great job too.We are extremely happy with our experience with Mercedez Benz of Buckhead and all it's staff. We will definately purchase from them again and will refer our friends too!!Thank to all, Debbie & Roger Peak


Best car buying experience

5
Roger on 07/01/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very impressed with the staff and dealership. Most enjoyable shopping and buying experience we've had. I highly recommed then.


Mr. Kevin Kane was very nice salesman. I went to...

4.8
denisemr271 on 06/30/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Mr. Kevin Kane was very nice salesman. I went to Mercedes-Benz of Buckhead with a car in mind. Silver on silver 250 used, Mr. Kane put me in the car of my dreams!! I have never owned a new car! Mr. Kane kept me in my price range so I could afford this beautiful new car. I drove off the lot in a brand new C250 AMG loaded. Yes, I will be back and I will highly recommend this dealership to anyone who wants to buy the best car you will ever drive!


Carol was wonderful to work with - very attentive and...

4.8
corinnarags on 06/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Carol was wonderful to work with - very attentive and understanding of my needs. She was not intimidating which many car sales people can be. She was very knowledgeable and if there was something she wasn't 100% sure of, she found out right away. I had such a great experience that I referred my boss and the very next weekend he leased a new car from Carol as well!


This was by far the best car buying experience of my...

5
bstokeling on 06/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was by far the best car buying experience of my life. Thank you your friendly sales consultant and finance department have certainly made me a life long customer.


The car is great!!!! the service is great!!!! Natasha is...

4.6
harrised on 06/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

The car is great!!!! the service is great!!!! Natasha is a very nice person and very easy to work with, and If I had a choice I would work with her again. I feel that my deal/payment plan should of been worked out to a lower payment with Bryan, but I was not given the option even with a perfect credit score.Thank you so much for helping me Natasha you are the best!!!Ed HarrisCEO


Great service!

5
Corinna on 06/26/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Carol was wonderful to work with - very attentive and understanding of my needs. She was not intimidating which many car sales people can be. She was very knowledgeable and if there was something she wasn't 100% sure of, she found out right away. I had such a great experience that I referred my boss and the very next weekend he leased a new car from Carol as well!


I have bought 4 cars in my lifetime and this has been by...

5
Jcthompson214 on 06/25/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought 4 cars in my lifetime and this has been by far my best car buying experience. We were buying a used Nissan Armada and were treated like we were buying a top of the line Mercedes. I will alway look to this dealer first when buying a new or used car and will defiantly recommend it to friends.


We were there buying my daughter's first car. She was...

3.6
pamridge on 06/20/2013

Customer Service: 3.0 Quality Of Work: 2.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 3.0

We were there buying my daughter's first car. She was stopped by the police on her test drive because there was NO tag at all on the vehicle. Natasha blamed Rob even though she was the one who went on the test drive. They both just laughed it off. I did not think it was funny.


I have purchased several mercedes from dealership over...

5
Blackbenz2 on 06/19/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased several mercedes from dealership over years and always had Phil Black as salesman . He is very accommodating and no pressure and strives to facilitate the trade terms I ask for . Service and follow up is great . I would recommend anyone to shop there l.


From the moment i walked into the dealership. i was...

4.8
rhaburnsl on 06/19/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

From the moment i walked into the dealership. i was greeted and helped. Mr Gomez was very professional in taking care of my family questions and that help me decide easily to purchased the Vehicle for my wife.


I would definitely reccomend Natasha and use her when...

5
seh386 on 06/17/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would definitely reccomend Natasha and use her when buying my next car. She was extremely helpful while we were comparing options and helped us finalize the sale. She has followed up with me consistently and has been extremely helpful answering all my questions.


Great customer service

5
JT on 06/11/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Our experience with Mercedes Benz of Buckhead has been outstanding. We have had our cars serviced by them and recently purchased a new ML350 which easily the best car buying experience that we've ever had.


Our experience with Mercedes Benz of Buckhead has been...

5
jat5123 on 06/10/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our experience with Mercedes Benz of Buckhead has been outstanding. We have had our cars serviced by them and recently purchased a new ML350 which easily the best car buying experience that we've ever had.


I have bought many cars but I must say that the...

5
Gerrivj on 06/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought many cars but I must say that the experience at Mercedes of Buckhead was the most exceptionalI have had thus far. The staff was friendly, knowledgeable and patient. Purchasing a car is a big investment and it is comforting to know that the people at the dealership are as invested in your experience as you are. My sales associate and finance guy were both thoughtful and professional in the delivery of world class service. If you are in the market for a Mercedes , then Mercedes of Buckhead is the one and only destination for premiere service and a multitude of choices.


Excellent experience. This is our second purchase from...

4.8
Svlawson on 06/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Excellent experience.This is our second purchase from MBB with Natasha.The service is top shelf.We are glad we came back to see Natasha to purchase another vehicle.


First time I entered this location to look around to...

2.8
cniles on 06/07/2013

Customer Service: 3.0 Quality Of Work: 2.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 3.0

First time I entered this location to look around to purchase a vehicle, I felt very happy & comfortable. When I actually returned to purchase my vehicle I was not as happy. The vehicle that I purchased has an odor that was not recognize to me until after three day of driving it. I was not happy about the detail that was done to my vehicle. I felt like it was rushed and should not have been. I spent over 42,000 at this dealership and my vehicle could have been detailed better. My original salesman Richard Kelley was very friendly in the beginning and was not as friendly after questions were being asked about the purcase of the vehicle. I'm excited to own a Mercedes but not excited about my experience. Christopher Dunn was very friendly and knowledgeable in explaining the features of my vehicle. I appreciated him most in my experience at Mercedes of Buckhead.


I was VERY disappointed with the delivery experience! I...

4
gkgeter on 06/07/2013

Customer Service: 3.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 3.0

I was VERY disappointed with the delivery experience! I was made to feel like I was not worthy of top notch service. I understand that my salesman was working with another customer when I came in to pick up my car but I still should have been shown the same attention and courtesy that I would have been shown if I was purchasing a new S Class.I wanted to test drive the car before I signed the final paperwork because it had been a few days between test drive and the actual purchase. I had to ask a few times and then I was pointed to the back door where the car was located. I was instructed to go through the back door and drive out for the test drive.Finally, when I returned to complete my paperwork I was pleased with the seamlessness of the paperwork process. However, after I came out of the finance office, I was given my drive out paperwork and told Fred would take care of everything else. Well, I guess Fred's idea of taking care of everything else was giving me a handshake and pointing me to the back door again.No walk around! Nothing. He even told me to put the drive out sticker on the tag. Yes, he told me to do it. It was not until I asked if he wanted to get the key locker out of the car that he decided to come outside with me. While we was out there at the car, he decided that he would put the sticker on the tag. This baffles me because Fred came HIGHLY recommended by Eman in Smart Cars. I went to Eman first and he personally brought Fred to Smart Cars to be my salesman! Needless to say, I will not be referring anyone to Fred. I am sure he is one xxxx of a salesman but my timing must have been off for him on that day.I would also like to say that Jason was VERY helpful with information and facilitating the deal. He was always accessible and courteous! For that, I would do business with MB of Buckhead again!


Superb customer service

5
Gerri Jackson on 06/07/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

In the past 25 years, I have bought several cars at numerous dealerships. The experience at Mercedes of Buckhead has eclipsed every other car purchasing experience. My sales associate was professional, knowledgeable and equally important, patient. The dealership has a ridiculously large inventory so I was able to see my car of choice in a multitude of color options. Natasha allowed me to drive in the city and on the highway so that I could get the full Mercedes experience. The facility in Buckhead is gorgeous and I love the fact that the cars are not exposed to the elements. Once I made up mind to purchase, the financing process was seamless. I've never been in and out so quickly. Kudos to that department for its efficiency. The last part was my tutorial on the car itself. I can't remember her name but I must say that she took me through all the bells and whistles available in my news car and again I was blown over by her friendliness and patience. I have found my new dealer for life. This experience was outstanding and it is doubtful that I could go back now. If the service experience matches the purchasing experience, I'm hooked for life. If you're in the market for a Mercedes, there's only one place to go in the southeast and that's Mercedes of Buckhead!


I previously purchased a car from George and so has my...

4.8
Pierrette on 06/06/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I previously purchased a car from George and so has my friend He has always been straightforward and honest. He does not try to sellme items or upgrades I will never use. I will continue to come to this dealership because of George.


My wife and I were very pleased with the entire process...

5
1025 on 06/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I were very pleased with the entire process of trading in and purchasing our new car. The new mercedes is exactly what we were looking for.


Customer service is important to me. Kevin made this...

4.4
bihigh on 06/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Customer service is important to me. Kevin made this purchase about what I wanted and needed. My goal was a new quality car that was affordable.


The salespersons that I worked with were so helpful. THey...

5
1nicole on 06/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The salespersons that I worked with were so helpful. THey were not "pushy" and they did not rush me to take any decisions.We had already liked one car and unfortunately it was sold while we were walking down from the garage. Curtis and TIffany were so embarrassed, since it was the car that Richard had showed me and that I Iiked, that they looked all around the dealership to find something that I liked.It was a great experience. It felt like it had a real personal touch.I want to mention also how helpful the young lady that showed me the car and how everything worked was. SHe was extremely patient and even though it was late and they were about to close, she did not rush me.


The person that I worked with at Mercedes Benz of...

5
akessell on 05/30/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The person that I worked with at Mercedes Benz of Buckhead, Michael Hirth was excellent and made the experience as smooth as possible. I would be happy to recommend this dealership to other people.


When I first called & spoke with Fred I told him what...

5
peggy55 on 05/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I first called & spoke with Fred I told him what I was looking for, he asked me to let him check and he called me back in less than 30 minutes. When I arrived the same day he had my car waiting for me!! Fred was friendly, knowleable, awswered all my questions, and worked with me to get the price I needed. Also, the person who did the paperwork was outstanding as well as the lady that hooked up my phone. Fred has followed up with me to make sure I am happy. I love my car and so does everyone that has seen it & I have already told them about Fred & Buckhead dealership, I am one happy lady, love my red-Benz & Fred!!!


Great buying expierience!!

5
Kathryn on 05/28/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was very pleased with my purchase at Mercedes Benz of Buckhead. Both Jon and Nik fulfilled and exceeded my expectations. They provided excellent customer service and were very helpful with every step of my buying procedure! I am very happy with the entire expierience and the purchase I made. I will be referring all my friends and family.


I am moving & will miss the excellent service team

4.2
Xammany Vongratsamy on 05/27/2013

Customer Service: 5.0 Buying Process: 3.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I moved to Atlanta 3 years ago with my C280 and have been very happy with my customer service team like Mr. Teri who is very pleasant to greet you with roses. Mr. Carl the Detail mgr. was the person to recommended me to buy my E350 since I have had so many repairs problem with my 10 years old C280. My service representative Mr. Jason King is very helpful and responsive to my services for my E350. I enjoy the cafe with the Elite Membership. The car wash is very clean and convienence. I am moving to Miami for a job promotion and will miss the services from Mercedes Benze of Buckhead. I will not drive anything else. I do plan to get a convertible soon for the beach. Thank you so much for a wonderful experience. Xammany


We had great service from Carol Davis. She worked with...

5
cemoise on 05/24/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had great service from Carol Davis. She worked with us until we found just the right car. We'll definitely use her next time.


This is the second Benz we have purchased from John in...

5
KharyLewis on 05/21/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the second Benz we have purchased from John in the past 24 months. He is a great person, salesmen, and has our complete trust. Our experiences with him makes it difficult to purchase any other type of vehicle from anyone else. He has surely set the bar high for any type of customer/sales person relationship. Great asset to your dealership and ultimately your customers.


Michael was very responsive and attentive to my needs. He...

5
dmacc on 05/21/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Michael was very responsive and attentive to my needs. He listened and proactively addressed my questions. I was looking at BMW, Cadillac and Mercedes. Due in large part to Michael's support, I chose the Mercedes and am very happy about my decision.


Richard Kelley was an amazing sales representative. He...

5
nugentkm on 05/20/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Richard Kelley was an amazing sales representative. He took the time to walk us through all of the car options and made the experience very easy and enjoyable. I will definitely be referring him to family and friends! Thanks Richard!


Richard was great to work with. He was very friendley...

5
891508 on 05/20/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Richard was great to work with. He was very friendley and courteous. I really appreciated how he had everthing prepared and in order when I arrived at the dealership. It was very considerate of my time and handled the transaction quickly. I was also very pleased when he made sure the car i was purchasing was in great condition and excellant working order. I would highly recomend Richard to other people.


I had a great experience. The service was outstanding. I...

5
Dylnblus on 05/20/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience. The service was outstanding. I was a service member in a unique situation and the flexibility and commitment to customer satisfaction was unparalleled.


carl miller

5
carl miller on 05/20/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I received excellant service from Richard Kelly and will recomend him to others that may be interested in buying a car.


The experience was fantastic from the very beginning. I...

5
lissettishere on 05/17/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The experience was fantastic from the very beginning. I had dealt with two other Mercedes dealerships so I had something to compare the service to. Cole immediately responded to my initial email which I sent late in the evening and asked me some specific questions about my preferences. The next morning he contacted me by phone and had already matched me up with exactly what I was looking at a great price. We set a time for a test drive and not more than an hour or so later, I was in my Benz driving home. Alvin Gomez was my sales consultant and he was really down to earth and very personable. He has a way with people, finds some common ground and did a nice job relating to me on a personal level. The gentleman who processed my loan was very informative and efficient, but I do not remember his name, right off hand. After the sale, they allowed me to leave my old vehicle parked in front of the dealership for a few days and even offered to help me get it home. Cole also assisted me with a Satellite radio issue I was having a week later. I feel very comfortable in that if I ever experience a problem, I know I can contact Cole and he will assist me. I highly recommend this dealership and its employees and will certainly refer any anyone who is in the market for a new car. As far as pricing goes, the Buckhead location seems to offer more bang for buck. Keep up the great job.


I must admit that I was a little intimidated to walk into...

5
cwjmkj on 05/16/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I must admit that I was a little intimidated to walk into a Mercedes dealership - especially to buy a used VW. However, I was pleasantly surprised to find myself receiving the same "Mercedes-level" customer service for my purchase as those around me looking at and buying a new Mercedes. It was a very pleasant and painless experience, and I definitely would go back to Mercedes of Buckhead for my next car purchase if possible.


Purchased new MB and traded in MB. Experience was...

4.8
ralieberman on 05/15/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Purchased new MB and traded in MB.Experience was positive even though itincluded heavy negotiating.Auto was delivered on time and professionally.Actual familiarization process was the bestI have ever experienced.Good job, well done by all participants.This is the second vehicle purchasedthis year from this dealership and this salesman andsales manager.


Fun timing buying my new ML350

5
tiffmoses on 05/11/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I enjoyed my experience at MB Buckhead and working with Curtis to "do the deal" and then Nik for the pricing aspect. They were both straight shooters and were very quick to respond. In addition, being the detail oriented person that I am, they were very good about answering my questions and helping me come to the right decision. Curtis made me laugh which is always a plus. Very pleasant experience and look forward to stopping in at some point in the near future.


I enjoyed my experience at MB Buckhead and working with...

5
tiffmoses on 05/11/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I enjoyed my experience at MB Buckhead and working with Curtis to "do the deal" and then Nik for the pricing aspect. They were both straight shooters and were very quick to respond. In addition, being the detail oriented person that I am, they were very good about answering my questions and helping me come to the right decision. Curtis made me laugh which is always a plus. Very pleasant experience and look forward to stopping in at some point in the near future.


Will Gardner was very informative and helpful in my...

4.8
jdioguardi on 05/10/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Will Gardner was very informative and helpful in my decision to buy this vehicle.He displayed great salesmanship and was honest in all questions that were asked by me.


Employees care about you as a customer!

5
Willie G. on 05/08/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We had an excellent experience with Mercedes Benz of Buckhead. We were greeted by Richard Kelley who helped with the test drive and purchase. Richard has been helpful ever since. He called to follow-up and has quickly attended to our concerns/problems. I am very happy we were greeted by Richard. His appearance, dark suit and trimmed beard, helped us feel comfortable about our sale. When buying cars, I try to stay away from the "gelled hair, too suave" looking dealer because I fear that person is going to take advantage of me. I did not get that impression from Richard. As a fellow man with a beard, I think it was the beard that helped me feel comfortable about working with Richard. We also had the pleasure of working with David Maldonado. He was very professional and helpful throughout the finance process. He was straightforward and honest about the paperwork we were signing and happy to answer questions we had. He made an excellent sales pitch for the maintenance plans and was honest when we asked questions to determine which plan was right for us. Karleen Chong helped introduce us to the many features on each of our vehicles. She was very thorough, but also quick which I appreciated. She helped store the settings we preferred and answered any questions we had about the user interface. Overall, I can't say enough about the employees at Mercedes Benz of Buckhead, especially Richard Kelley. I will highly recommend the dealership to friends and family. I feel confident that in 3 years when my lease has expired, I will return to Mercedes Benz of Buckhead to purchase my next vehicle.


We had an excellent experience with Mercedes Benz of...

5
Dabear100 on 05/08/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had an excellent experience with Mercedes Benz of Buckhead. We were greeted by Richard Kelley who helped with the test drive and purchase. Richard has been helpful ever since. He called to follow-up and has quickly attended to our concerns/problems. I am very happy we were greeted by Richard. His appearance, dark suit and trimmed beard, helped us feel comfortable about our sale. When buying cars, I try to stay away from the "gelled hair, too suave" looking dealer because I fear that person is going to take advantage of me. I did not get that impression from Richard. As a fellow man with a beard, I think it was the beard that helped me feel comfortable about working with Richard.We also had the pleasure of working with David Maldonado. He was very professional and helpful throughout the finance process. He was straightforward and honest about the paperwork we were signing and happy to answer questions we had. He made an excellent sales pitch for the maintenance plans and was honest when we asked questions to determine which plan was right for us.Karleen Chong helped introduce us to the many features on each of our vehicles. She was very thorough, but also quick which I appreciated. She helped store the settings we preferred and answered any questions we had about the user interface.Overall, I can't say enough about the employees at Mercedes Benz of Buckhead, especially Richard Kelley. I will highly recommend the dealership to friends and family. I feel confident that in 3 years when my lease has expired, I will return to Mercedes Benz of Buckhead to purchase my next vehicle.


Natasha was wonderful to work with. I had a great...

5
libbyhlibby on 05/08/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Natasha was wonderful to work with. I had a great experience and am thrilled with my purchase! I will recommend Natasha and Mercedes-Benz Buckhead to all of my friends. Natasha was very patient and kind and answered all of my questions about the cars. She was extremely knowledgeable about the pre-owned inventory as well as the new inventory.


Richard was one of the best sales persons I have ever...

5
wepurcell on 05/08/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Richard was one of the best sales persons I have ever worked with anywhere. He was understanding of my needs and exceeded all my expectations. I will absolutely recommend this dealership.


Great car, great showroom experience, great people

5
Bking413 a Car Fanatic on 05/07/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is the ultimate Mercedes dealership in terms of sales, customer service, professionalism, and value. Mark Galassini sold us a new E350 and we experienced an unprecedented showroom experience. A previous fan of BMW's we were so impressed with the way Buckhead Mercedes engaged us as customers we decided to change brands after many cars and years loyal to BMW. A special mention to Karleen Chong who on several occasions made certain we understood everything the car could offer us in the way of technology.Her patience, courtesy, and knowledge was overwhelming and her personality an absolute delight to be around.She is an extraordinary ambassador for Mercedes Buckhead ans serves as a great example of the quality of staff at this dealership. Bill King


Carol was an excellent sales woman. I would recommend her...

5
toniabarnfield on 05/07/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Carol was an excellent sales woman. I would recommend her to friends and family. I feel she went above and beyond to meet my expectations.


Michael Hirth was extremely thoughtful and helpful. As a...

4.8
amrichter1 on 05/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Overall Experience: 5.0

Michael Hirth was extremely thoughtful and helpful. As a first time car buyer, he could not have been more patient with me, explaining not only the car, but the price and perks to owning a Mercedes. He has followed up with me several times and even met me at the dealership with to explain basic features of the navigation system, etc.David, however, was pushy and unhelpful. This was the person I sat down to sign lease papers with. He showed me several "options" to add to my lease and despite several questions he could not give me clear answers on what exactly the services were or how they priced out individually. I asked if I could make the decision later, as it was the first time I was hearing about any of these options. He said no and that I needed to decide ASAP. It was the one and only time during my entire car buying experience that I felt pressured, uncomfortable and unsure of buying a Mercedes. I definitely would not want to work with him again.


Ronnie Hill and his assistant Paula provided EXCELLENT...

5
Pmrobinson07 on 05/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ronnie Hill and his assistant Paula provided EXCELLENT customer service!!! It was so superior that I decided not to go to the RBM Mercedes dealership a few miles away. My plan was to test drive a couple of cars I called about and then go to the RBM MB dealership to test drive one I saw on their website and then make a decision. Ronnie was so wonderful that I never made it to RBM. He's a GREAT salesman but not pushy, and didn't try too hard. I truly appreciated this more then he knows!!! I was originally planning to buy a MB at MB of South Atlanta but their lack of professionalism and customer service made me contact the other three MB dealership in Atlanta. Ronnie and Paula are valuable assets to your organization. I have and will continue to highly recommend my friends and colleagues to Ronnie and the MB Buckhead dealership. I truly hope I receive the same level of excellent customer service from the service team when it's time to have my car serviced.Bryan, Director of Finance was nice to meet and work with too! Very professional yet personable. Thank you!Paula M. Robinson


My experience with Mercedes Benz of Buckhead was AWESOME,...

5
vyoung1190 on 05/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with Mercedes Benz of Buckhead was AWESOME, Fred stepped up and totally won me over to Mecedes Benz. I am grateful and humbled by the top of the line customer service I received. Keep up the great work.


Below is a copy of an email I sent to Malcolm after the...

5
mmiske on 05/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Below is a copy of an email I sent to Malcolm after the purchase of my car. :)From: Miske, Melissa Sent: Thursday, February 28, 2013 1:00 PMTo: Malcolm MackeySubject: RE: Your Mercedes-Benz of Buckhead ExperienceHi Malcolm,Mercedes wanted a long-lasting relationship with a new customer, they got it. I appreciate all your help and your professionalism. The whole experience was unparalleled. Im so impressed that Im not only going to give Mercedes Benz of Buckhead a perfect rating, Im going to write Jim Ellis Audi a letter thanking them for encouraging me to look elsewhere with their lack of service. I look forward to working with you again for a new vehicle in a few years and I will definitely send referrals your way. ?Ill say hello when Im in again for a car wash. Take care and stay in touch.MelissaFrom: Malcolm Mackey [mailto:mmackey=mercedesofbuckhead.motosnap.comatmotosnap.com] On Behalf Of Malcolm MackeySent: Thursday, February 28, 2013 3:34 AMTo: Miske, MelissaSubject: Your Mercedes-Benz of Buckhead Experience


Best car buying experience EVER!

5
Janine on 05/01/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Truly the most amazing car buying experience I have ever had and exemplified a luxury service experience. From my initial call to see if a car I had seen on the internet was available, I knew this was going to be different. The gentleman I was told to speak with when I arrived to inquire on the car was working with a another client at the time and Curtis Schwank immediately stepped in without a beat skipped to assist me. Curtis was able to not only connect with me as a customer but more importantly as a person. I quickly realized I was not investing in simply a car but building a relationship. And though I decided the initial car I looked out was no longer what I was most interested in following a night of contemplation, as soon as I communicated that to Curtis, within 5 minutes he found another vehicle that better matched my needs and invited me back to take a look. I visited another Mercedes dealer the next day and knew immediately it was not Mercedes Benz of Buckhead so even though the color was not one I thought I wanted, I was so impressed with Curtis and what your dealership offered that I decided to at least come back to look at it. Curtis was kind, patience and worked hard to not just sell me the car but help me fall in love with it! He was honest and trustworthy in our interactions and is the reason I decided to spend above my limit when he worked hard to get me the best deal possible. I know this will not be the last time I buy a car from him! Additionally, once I decided to move forward with the purchase, David in Finance was extremely professional but yet again was able to build a connection almost immediately making the financing piece a breeze (and even fun!). Curtis laid the groundwork and David did a great job explaining the benefits of the Star Elite Membership which I happily went even further beyond my budget to guarantee that I would ONLY be coming here for all of my car needs. Finally, Toni did an amazing job of walking me through the entire car to ensure I was not only comfortable but excited about the purchase I made and was a glimpse into the continuing exemplary service at all levels of your organization. Thank you for inviting me to become a Mercedes owner and a family member at Mercedes-Benz of Buckhead.


Truly the most amazing car buying experience I have ever...

5
j9morris on 05/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Truly the most amazing car buying experience I have ever had and exemplified a luxury service experience. From my initial call to see if a car I had seen on the internet was available, I knew this was going to be different. The gentleman I was told to speak with when I arrived to inquire on the car was working with a another client at the time and Curtis Schwank immediately stepped in without a beat skipped to assist me. Curtis was able to not only connect with me as a customer but more importantly as a person. I quickly realized I was not investing in simply a car but building a relationship. And though I decided the initial car I looked out was no longer what I was most interested in following a night of contemplation, as soon as I communicated that to Curtis, within 5 minutes he found another vehicle that better matched my needs and invited me back to take a look. I visited another Mercedes dealer the next day and knew immediately it was not Mercedes Benz of Buckhead so even though the color was not one I thought I wanted, I was so impressed with Curtis and what your dealership offered that I decided to at least come back to look at it. Curtis was kind, patience and worked hard to not just sell me the car but help me fall in love with it! He was honest and trustworthy in our interactions and is the reason I decided to spend above my limit when he worked hard to get me the best deal possible. I know this will not be the last time I buy a car from him! Additionally, once I decided to move forward with the purchase, David in Finance was extremely professional but yet again was able to build a connection almost immediately making the financing piece a breeze (and even fun!). Curtis laid the groundwork and David did a great job explaining the benefits of the Star Elite Membership which I happily went even further beyond my budget to guarantee that I would ONLY be coming here for all of my car needs. Finally, Toni did an amazing job of walking me through the entire car to ensure I was not only comfortable but excited about the purchase I made and was a glimpse into the continuing exemplary service at all levels of your organization. Thank you for inviting me to become a Mercedes owner and a family member at Mercedes-Benz of Buckhead.


Best Customer Service I ever Received

5
Jaleesa on 04/29/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Mercedes of Buckhead is not only a really nice dealership, but the people there are extremely nice as well and I never felt pressured into purchasing anything or making any decisions. The process for leasing my 2013 benz was quick, I was approved right away and am happy with everything. This was the best customer service I have ever received in my life. I know that this may sound like an employee wrote it, but nope this is me a recent college graduate and I assure you that you should get your car from here.


My experience with Mercedes Benz Buckhead was amazing....

5
ncowart on 04/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with Mercedes Benz Buckhead was amazing. Alvin Gomez initially greeted me with a smile and a helping hand. I am a young female and he was non-judgmental, which made me eager to work with him. Mr. Gomez was consistent and honest with me. I am really happy with Mr. Gomez's recommendation of a E-Class Mercedes. Thank you!


Excellent communication and customer service. Russell and...

5
ktmone05 on 04/23/2013

Customer Service: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent communication and customer service. Russell and Nik took very good care of us. Russell was very accommodating and really made sure we were taken care of overall. We came to MB Buckhead because RBM sales department treated us very poorly two days prior.


From the moment Carol Davis began helping us, she treated...

5
yachtman79 on 04/22/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment Carol Davis began helping us, she treated Jill and I like family. Carol listened to our wants and delivered on a spectacular vehicle. Getting in the vehicle, Carol gave us a top to bottom explanation the the GLK and gadgetry helping both Jill and I understand all the features the vehicle had to offer. Any questions we had, she explained in exacting detail how the particular system worked. In the showroom her service continued. Walking us though the paperwork Carol made everything simple and clear as well as ensuring Jill and I always had something to drink/eat. Carol was excellent in her service and I will fully recommend her and the Mercedes-Benz Buckhead team to all my friends and family.


Natasha picked me up from my work place so that I can...

5
eveerdogan on 04/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Natasha picked me up from my work place so that I can purchase the car. It was very nice of her to do provide that service.


Mr. Wanderman was very knowledgable and helpfull during...

5
jbonner08 on 04/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr. Wanderman was very knowledgable and helpfull during the entire process of my wife's and I purchase of our new Mercedez. Thanks a lot Mr. Wanderman!


I had an extremely positive experience with Russell from...

4.8
scott08qc on 04/11/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had an extremely positive experience with Russell from the first minute. He wasn't high pressure, but made sure to give me all the information I needed. He listened to the requirements I had and ended up finding the perfect car for me because listened instead of trying to sell me something that wasn't right for me. I would recommend Mercedes Buckhead to my friends and plan on getting all of my service done with them. The manager and the gentleman I signed the final papers and financing with were also great to work with. It was a team approach that made me feel good all the way through the process.


Mercedes Benz of Buckhead is a beautiful facility. The...

4.8
Linde1 on 04/09/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Mercedes Benz of Buckhead is a beautiful facility. The people were very nice and friendly. Malcolm was very good to work with. I assume I will get my tag for the vehicle in the next couple weeks.One issue of concern was your automated follow up system. I received no less than 8 automated emails from MB of Buckhead or Malcom hoping that I was pleased with the service during the 4 days of the transaction. I also received a phone call telling me about the survey coming. One or 2 contacts is OK but when you get as many as I did with the same text about service it is almost annoying and certainly makes one question the sincerity of the emails. It seems like you all are trying to game the system. I expect a seamless transaction with a dealership of this caliber and hope you will fix the issue.


I would not recommend this dealership to anyone because...

1.7
lovelife37 on 04/04/2013

Customer Service: 1.0 Friendliness: 2.0 Overall Experience: 2.0

I would not recommend this dealership to anyone because the level of customer service depreciates with the value of the car once you sign on the dotted line and drive off the lot. I have recently paid my car off in full and had a question regarding gap insurance. I left 3 voice mails for the finance department and not one was returned. Finally, I was able to speak with David and explained my question. In short, I wanted to know if I am to expect a refund from my gap insurance. His tone was unprofessional and he did not put forth any effort to locate my file because it was "older than 4 years and not saved in his computer". In my experience, this dealership will do their very best to get you in a new car but they do not work to retain customers for repeat business.


We had a great purchasing experience with Curtis at...

5
Zhang30004 on 03/31/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great purchasing experience with Curtis at Mercedes-Benz of Buckhead. Everything went smoothly: listening to our needs, finding the car with the options we want, very competitive pricing, and the final transaction.


Mercedez-Benz Buckhead

5
Michael on 03/28/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was very demanding for a long period of time when choosing my car. I shopped around at other MB dealers and worked with other sales people but George by far was the nicest and most patient with me. He gave me honest answers and was always upfront with me on my demands. The day I purchased my car there was a couple in front of me that had purchased their 2nd car from George and swore he was the best salesperson they had met. I would have to agree. I can honestly say that I had decent offers from other dealers but was very put off by the salespeople there and George was the reason I decided to purchase from the Buckhead location.


I was very demanding for a long period of time when...

5
mhahn74 on 03/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very demanding for a long period of time when choosing my car. I shopped around at other MB dealers and worked with other sales people but George by far was the nicest and most patient with me. He gave me honest answers and was always upfront with me on my demands. The day I purchased my car there was a couple in front of me that had purchased their 2nd car from George and swore he was the best salesperson they had met. I would have to agree. I can honestly say that I had decent offers from other dealers but was very put off by the salespeople there and George was the reason I decided to purchase from the Buckhead location.


We had a pleasant experience at Mercedes-Benz of Buckhead...

5
YanfengLao on 03/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a pleasant experience at Mercedes-Benz of Buckhead to purchase our 2013 Mercedes-Benz GLK350. Sale manager is professional, knowledgeable and highly cooperative. We had two times of reviews on the vehicles; the sale manager is patient on everything we checked. Importantly, we got a quite reasonable price.


Everything went very well and quickly. I was impressed...

5
amerrill0912 on 03/25/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everything went very well and quickly. I was impressed with the professionalism and the willingness to make a great deal. I've never bought a car so quickly.


I had a wonderful experience and Ronnie hill took very...

4.8
Countessshay on 03/25/2013

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a wonderful experience and Ronnie hill took very good care of all my needs and have me a great deal on my brand new car. Just wish I could have talked them down for one more thousand.


Communication efforts were excellent which (no surprise)...

4.8
MickeyKinley on 03/20/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Communication efforts were excellent which (no surprise) led to an efficient transactin process. Decisions were made which benefited me when it could well have gone the other way. What I was told would be done--was done. No unpleasant surprises. Everyone's attitude was reflected , I think, by a strong confidence in the product--which I also share. Way to go!


We were delighted with the service we received from...

5
judymills0906 on 03/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were delighted with the service we received from Curtis and the entire Mercedes-Benz Buckhead staff. From the moment we entered the dealership, Curtis was friendly, accommodating and very informative. He had a thorough knowledge of the car in which we were interested and communicated it clearly. Curtis has a wonderful balance between presenting the features and benefits of purchasing a Mercedes, without being critical of other cars on the market, which in my case would have been a turn off and hinderance in purchasing from him. He was readily available and sought diligently to make sure we were happy with our purchase. In addition, the other gentlemen with which we worked were professional and very helpful as well. We have the highest praise for our experience with the MB Buckhead dealership!


George, in sales, truly showed care and concern about my...

5
Jamesmassey on 03/17/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

George, in sales, truly showed care and concern about my purchase. He approached the process with patience and acted with a vested interest in my purchase.


Outstanding experience with Marc and the dealership. The...

4.8
JoeTripodi on 03/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Outstanding experience with Marc and the dealership. The only negative is that it took a long time (at4 months) to get our 2013 GL550 due to the customer interior and color. The wait was worth it as the vehicle is exceptional. Also, we received fair value for our Cadillac Escalade.


Rob Wanderman is a superb salesman. He was a perfect...

5
bcrosson on 03/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rob Wanderman is a superb salesman. He was a perfect match for me. He is very available and knowledgeable, but not high pressure. He went the extra mile to help find out some things about the other Mercedes Benz that I own, which was exceedingly helpful. I would certainly go back to him the next time I need a car!


We came to Mercedes of Buckhead already knowing what car...

5
Ckirspel on 03/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We came to Mercedes of Buckhead already knowing what car we wanted. Kevin and Malcolm were extremely helpful in explaining the different packages and add-ons for the vehicle. Mercedes of Buckhead was initially one of a couple of dealerships we were looking at. But, their customer service and help with all of our questions were the reason we chose this dealership. Then we found the perfect car with everything we wanted (more than actually). We worked out a price that was right and we purchased our first Mercedes. Thank you all for your help. We love our GL450.


Curtis answered all of our questions and provided a...

5
pauldlockwood on 03/04/2013

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Curtis answered all of our questions and provided a pleasant atmosphere during the leasing process. Curtis explained the features of the dealership and the vehicle in a factual and friendly manner.


I leased a new E350 Couple from George. This is my second...

5
tommygun1957 on 03/01/2013

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I leased a new E350 Couple from George. This is my second lease with him. MB of Buckhead is terrific to deal with. They are friendly and fair and take care of their customers. The entire experience was very positive and I expect to be a customer for a long time.


Kevin Kane was terrific and truly took care of our needs....

5
giordanom3 on 03/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kevin Kane was terrific and truly took care of our needs. We will definitely be back to work with Kevin in the future. The dealership was very good


Great experience. Friendly, personal service, took the...

5
Cindyburke1 on 02/27/2013

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience. Friendly, personal service, took the time to explain everything to me, and showed me my options when purchasing my car which I had previously leased.


The salesperson was very helpful; liked dealing with him....

4.2
sankar10 on 02/24/2013

Customer Service: 4.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

The salesperson was very helpful; liked dealing with him. The financial services were poor; no need to pay taxes for out-of-state resident. Led to lots of unnecessary paperwork. Scott helped resolve it.


Mr. Michael Hirth is great sales person, and the best I...

5
mnijim on 02/20/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr. Michael Hirth is great sales person, and the best I representative I have ever dealt with. He is very pleasant and helpful.Gave me lots of advices, he is marvellous, and if there is another word stronger than that I would give it to him. Thank you so much for this great service.


Mr. Russell Dunn did an outstanding job of handling the...

5
JanetNdah on 02/19/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr. Russell Dunn did an outstanding job of handling the purchase of my car. He is one of the few salespeople that has ever won over my entire family. We all agreed that we would definitely seek out his service again. Chris Dunn also did a great job of tutoring me. His enthusiasm and knowledge was quite contagious. Thank you to all for the exceptional service!Janet Ndah


Cole was able to give me a great price on a E350. The...

5
rudy30082 on 02/19/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Cole was able to give me a great price on a E350. The entire staff was pleasant, curteous and very helpful. I would recommend this dealership.


I am happy to give my experience with Cole Mangrum at...

5
gor000 on 02/11/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am happy to give my experience with Cole Mangrum at Mercedes-Benz Buckhead a perfect 5-star rating. Cole was extremely knowledgeable, friendly and very helpful for both my Mother-in-Law's purchase in November 2012 and my recent experience. I will quickly recommend to anyone that they "must" call Cole before buying a Mercedes or any other brand of car. Also, pricing was extremely competitive compared to pricing on similar model at competing Mercedes dealership. I look forward to recommending Cole and continuing my experience with Mercedes-Benz of Buckhead.


My husband and I moved to Atlanta almost three years ago,...

5
MLSealey on 02/08/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I moved to Atlanta almost three years ago, my husband has a Mercedes Benz and at the time I had a Lexus. When it was time for my husband to have his car serviced we were told about the Buckhead dealership. We live south of Atlanta and there is a dealership closer to us but decided to give Buckhead a try, they did not disappoint! We brought my husbands care in for service and walked out with my new 2011 Mercedes GLK. I brought that car in for service this month and walked out with my new 2013 Mercedes GLK. Our experience with this dealership has been great and Will Gardner is wonderful. Although we travel further to get to this dealership it is worth the drive. We will continue to come here and whenever I have a friend that is looking for a new car if they are looking for a Mercedes Benz I always recommend Mercedes Benz-Buckhead!


Customer Service was excellent, the price was acceptable...

4.8
mohdasifali on 02/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Customer Service was excellent, the price was acceptable because I didnt get other brands with all the packages for the same price. Michael Hirth was very helpful in determining the good car for me. So I would definitely recommend this dealer to my friends and family.


This is my 3rd lease with Mercedes Benz of Buckhead, and...

5
Colemantg on 02/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

This is my 3rd lease with Mercedes Benz of Buckhead, and I am satisfied once again. Natasha was very friendly and accomodating, and the staff handled the sale with professionalism even when I had a complicated account. I will continue to stay with Mercedes with if they continue this quality of service.


My experience was extremely pleasant and my purchase made...

5
EdwinToro-Garcia on 02/06/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience was extremely pleasant and my purchase made easy. I've been an Atlanta resident for 21 years and at the time to buy my vehicle happen to be working out of town. John found me the vehicle I wanted as well as made it very convenient even to the point that when I first sat in my new MB didn't have to adjust the seat and we had never met before. I couldn't have asked for more, if fit my busy schedule.Kind regards,Edwin J Toro-Garcia


The salesman was very professional and straight. It was a...

5
jepoori on 02/03/2013

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The salesman was very professional and straight. It was a hassle-free purchasing and very pleasant experience. I will recommend to my friends and family.


Was attracted to your dealership because of the brand and...

4.8
gwasdin on 02/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Was attracted to your dealership because of the brand and facilities. Looked at another brand on Cobb Parkway and did not like atmosphere or cramped facilities.George was very pleasant and easy to be around.Gelon Wasdin


It was the best auto transaction I have ever had. I was...

5
jkj4uga on 01/27/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was the best auto transaction I have ever had. I was in and out in under two hours with no hassle on price or being pressured into upsells. Cole was fantastic and very easy to communicate with via email. I would highly recommend Buckhead and Cole to friends and family who are in the market.


Carol Davis was a pleasure to work with. I wanted to...

4.8
elizabethmcdevitt on 01/24/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Carol Davis was a pleasure to work with. I wanted to leave the dealership in a new C250 and she made it happen. She was kind, knowledgable, friendly and professional. When I buy my next Mercedes it will be from Carol Davis. I appreciated that the dealership had a female in sales. I was in the middle of a huge move from the West Coast, exhausted and driving a car that wasn't suited to me. I love my new car and my new Mercedes dealership! Thank you Carol!


Very enjoyable experience. Sales rep very knowledgeable...

5
David.henderson.delta on 01/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very enjoyable experience. Sales rep very knowledgeable of Mercedes Benz cars.would recommend this dealership to family and friends. on a scale of 1 to10 10 all the way. sales rep Natasha Altman excellent!


My experience with your company and my salesman Russell...

3.6
sacoleman on 01/18/2013

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 3.0

My experience with your company and my salesman Russell Dunn was great. It's not easy to transact business when you're in a different state, but my salesman was very knowledgable of what I was looking for when we talked. He had a friendly, positive attitude and I felt comfortable working with him in my decision to purchase my automobile.


Michael Hirth was a pleasure to work with. He was very...

5
m8s75m7 on 01/16/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Michael Hirth was a pleasure to work with. He was very professional and friendly. The price was exactly what he told us and the car was in excellent condition when we took ownership. I especially like the Internet Sales Process and the "No Hassel No Haggling aspect" of the sale.The dealership appear to be 5-Star. Even though we are from Birmingham, AL, we plan to travel to the deaership for service, repair and maintenance of the vehicle.Outstanding sales experience!Thanks


My process was swift and done with Excellence. I was...

4.5
Turea Fulks on 01/15/2013

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

My process was swift and done with Excellence. I was looking for Mr. Russell to do the final walk of the car. At the time he was handling another sale. Other than that, my experience was awesome. Very intimate atmosphere.


Will's calm and low-key manner work well for me. I felt...

5
jdbritt on 01/14/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Will's calm and low-key manner work well for me. I felt no pressure or anxiety about my purchase. He answered questions competently and was thoughtful in his responses. I walked into the showroom thinking I would buy a used car, and within less than 2 hours, I had written a check for a new car. I felt very little stress in the entire process. My boyfriend had purchased a car about a month prior to my purchase, and Will was completely honest and forthright about offering me a similar deal that he gave my boyfriend. Will completely bashes the stereotype of the aggressive car saleman.Now that I've had the car for about 3 weeks, I can honestly say that I like it more every time I drive it! I look forward to coming back for service.


The services at Mercedes Benz Buckhead is so good and...

5
adesoye312 on 01/14/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The services at Mercedes Benz Buckhead is so good and i'll referrer everyone to them, What a wonderful Customer service and relation. It was a great experience


Cole was amazing!!! This was my first exoerience...

5
Penina Richards on 01/08/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Cole was amazing!!! This was my first exoerience purchasing a luxury automobile and he made everything easy and great. He was extremely knowledgeable! I would totally recomend him and I felt that he was trustworthy. He is a tremendous asset to your organization and I would specifically refer him to friends.


Malcolm took a lot of tine with me in educating m about...

5
carynjj24 on 01/08/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Malcolm took a lot of tine with me in educating m about the vehicles. All the staff that I worked with showed excellent customer service.


Freddie was knowledgeable, friendly and patient. More...

5
Yvette60 on 01/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Freddie was knowledgeable, friendly and patient. More importantly, he really helped us evaluate the many factors we identified as being important as we tried to decide which car we wanted. When we weren't getting the price we wanted, he worked to get the sales manager and us to reach an agreement. My service advisor directed me to Freddie because he felt I would feel comfortable with Freddie. I already knew I'd get great service because of my experience bringing my E550 in for service to my service advisor over the past 3 years. Finally, the Star Elite program sealed the deal. I almost purchased the CLS from a dealership in another state that was willing to sell it for less, but I ultimately stuck with MB of Buckhead because I couldn't get the program if I didn't purchase the car here.


I did much research on line, on several of the "auto...

5
cclayton575 on 01/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I did much research on line, on several of the "auto review" sites, and then found Mercedes of Buckhead using AutoTrader. This was a very efficient process, and it was a pleasure to work with Cole. We were also "introduced" to the features of our car by one of the dealerships' associates, but I cannot remember her name. But she was also a excellent to work with.


Overall great purchase experience from first...

5
jamiekonn on 01/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall great purchase experience from first communication through purchase itself. This is what I expect and the treatment every should get when buying a luxury car and it is a model that I wish more dealerships would follow.


These gentlemen were thoughtful and kind, never put...

5
Nanettes001 on 01/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

These gentlemen were thoughtful and kind, never put pressure on our family. They helped us by putting the best deal forward instead of lots of confusing choices. Curtis listened carefully and presented the best he had! He went above and beyond by even giving my 90 yo parents a ride home after the sale since I had to hurry to work! Just a great experience!


Absolutely the best car buying experience I have ever...

5
josephrf on 01/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Absolutely the best car buying experience I have ever had. Phillip Black is the greatest car salesman and ill stake my own reputation own that!


Fred was super to work with - he was friendly and...

4.8
butleram on 01/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Fred was super to work with - he was friendly and informative, with an easy demeanor. My husband and I walked in about a month ago and by chance met with Fred - because of the above and his no pressure, honest, up-front approach, we returned just last week to make our first Mercedes purchase with Fred. I felt like Fred cared about more than just the sell, but actually cared about my family.


Marc listened to my requirements and used his experience...

5
jcordono on 01/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Marc listened to my requirements and used his experience to find the exact vehicle I was looking for. In fact, the car he found exceeded my expectations. Being a business owner, I appreciate it when a salesman truly listens to the customer. I wish I had more people like Marc on my team.


Russell Dunn was excellent. Very nice man who conducted...

5
Fosilmd on 12/30/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Russell Dunn was excellent.Very nice man who conducted business in no pressure and friendly atmosphere.I would recommend Russell to anyone.Manager David with whom we signed final papers was also very nice.


Awesome experience! Thank you for helping us have a...

5
Tyler chambers on 12/30/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Awesome experience! Thank you for helping us have a quick,smooth process! Even the coffee at the cafe was great! Thank you again for everything!


Richard was great- very personable and knowledgeable....

5
bsholley on 12/27/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Richard was great- very personable and knowledgeable. Helpful in guiding me through the buying experience and coordinating with the finance department and in getting the car ready. I picked a very busy time to visit the dealership and he did a good job in pushing everything along as quickly as he could. I love the car and would recommend the dealership and Richard.


Curtis was very professional and well-informed about...

5
Adolny on 12/27/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Curtis was very professional and well-informed about Mercedes products. Great down-to-earth personality. His service attitude did not end after my car was purchased. I will send all of my friends to Curtis.


$36,000

Mileage: 36433

Color: WHITE

Transmission: Automatic

Body Style: SUV

City: Atlanta, GA

Engine Type: 6 Cyl

$13,496

Mileage: 11362

Color: WHITE

Transmission: 6-Speed Automatic

Body Style: HATCH

City: Atlanta, GA

Engine Type: 4-Cylinder

$34,000

Mileage: 36826

Color: SILVER

Transmission: 9-Speed Automatic

Body Style: SEDAN

City: Atlanta, GA

Engine Type: 4-Cylinder Turbo

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