Mercedes-Benz Of Bend

Mercedes service 9/15

All went well on my first service. Why do I have to enter 50 characters?

Always good service

This was the first maintenance on my new B Class Electric car. Shane explained what was involved and went over all the things they needed to do to my car.

Exceptional buying experience....

This was my 2nd purchasing experience with this dealership in 3 years....and it won't be my last. They were exceptional in every aspect.

Mercedes of Bend is a MUST SHOP for Car Buyers

Jennifer and the Mercedes of Bend team are in a class of their own. From excellent customer service, high levels of open communication and attention to what I wanted. They were more interested in getting me into what I wanted than pushing their inventory. A real gem of a team over there. It made buying feel more enjoyable and less like a hassle. They even brought me the paperwork to my office (to save me time). Great customer service and a great dealership.

Service interval performed

Outstanding customer service !! Great facility...

Scheduled Maintenance

Friendly Service Manager, clean facilities; car ready on time; excellent testing of the car's systems and report given to me.

Best service in the automotive industry.

As a business owner myself, I'm ultra-conscious of the quality of service I receive as a customer.If I were to list the 3 companies with whom I do business that impress me the most, they would be:UlineNordstromMercedes of BendI'm always met with a smile, they make me feel like I'm the reason for them being there rather than a distraction, they offer me a ride to work while they work on my car, they spend just the right amount of time showing me things that could be done for maintenance without pressuring me.Yesterday when I brought my car in for an oil change for example I had just driven over the mountain- my car's exterior was filthyThey offered me a ride to my office, and when I came back to pick up the car- it SHINED!And they vacuumed the interior.All that extra service, for an oil change!I cannot express enough how impressed I am with everybody at my local Mercedes dealership in Bend, OR.One more reason to love owning the best made car on the planet.David Hart- Founder/CEO, RamAir International, Inc.

Great service

The dealership did everything I asked them to do, car was spotless when I picked it up

Great help on timing, rides.

In the ratings above it isn't clear, until you start clicking on the stars, whether excellent is to the left or to the right. First time through I skipped the ratings altogether.

great people doing great work.

Shane our service guy offered super friendly interaction and squeezed me in without an appointment. I plan to return with all my Mercedes needs. Thanks Kendall Mercedes of Bend!

Friendly, knowledgeable , and accomodating

My battery died after 7 months away and they sent a tech to my home with a battery and installed it right there. Not an easy task as it is buried in a box under the passenger seat. Great personal service :)

Mr. M McMicken

Had routine service done and one minor fix. All went extremely well as always. Never have been disappointed at all.

AMG GTs Edition 1

Jennifer and the team at Mercedes-Benz of Bend, went out of their way to make this buying experience the best it could be. I could not imagine a better experience. .

The Full Mercedes-Benz Experience

I could not be happier with the service I received from Kendall Mercedes-Benz of Bend.I received the full attention of the dealership from Hamlet the Sales Consultant, Pete the Finance Manager and Jennifer the General Sales Manager.Hamlet listened to my needs and my wants. Jennifer worked the numbers so that I could keep more cash in my pocket, and Pete was happy to answer every question I had.I leased a brand new 2015 GLA250 4MATIC and it is perfect. Thanks to Mercedes-Benz of Bend, I got a nicer vehicle, with a ton more equipment than the vehicle I was supposed to pick up in Medford the Monday after I purchased my Mercedes-Benz.I will be a long time Mercedes-Benz customer, and I will never shop anywhere else as long as I live in Central Oregon.Also, the courtesy washes are one of my favorite parts! Since I purchased the vehicle from Kendall Mercedes-Benz, they will hand wash my Mercedes, inside and out, anytime I want. M-F by Appointment, and Saturday/Sunday first come first serve.

Treated like a King

I brought in my old Mercedes for an oil change. They were $60 less than the corner mechanic I used to go to. While my 2000 ML320 is probably worth no more than $4000, I received exemplary service along side patrons servicing MB's worth 20x+ my little hoopty; which by the way runs and drives wonderfully. Shane was my Service Writer: very pleasant, knowledgeable, and professional. Micah in the parts department personally installed a $4 part while I waited for the car to be washed after service.

B sevice

The service rep greeded me with my paper work ready and in a friendly manner. They got to work on my car right a way. The waiting area was clean and confortable. The rep went over the work that was done and answered all my questions, It was a very positive experience.

great service

Had update to Computer on my Mercedes B class under warranty. Staff, service and facilities were outstanding!

Great Service, dependable and accomadative

Excellent, we are very satisfied and would reccomend them to all.

"EXCELLENT SERVICE" GREAT PEOPLE AT THE DEALERSHIP

Was and have been very satisfied with all aspects of performance, received quality experienced workmanship in a timely manner.

Great service

Service department explains what they are going to do. I always feel communication is a 100% when I'm at the dealership.

Kendall MB Bend

Car serviced on time, accurate estimate on price. Free loaner car provided. Friendly staff.

Wonderful Buying Experience

I received a notice from our salesperson that he had just taken in a wonderful car that was a screaming deal. I went down to check it out but it had already been snapped up. I was just visiting with the salesperson and he showed me a brand new car that was a wonderful deal on a lease. I ended up with that car plus another for my soon-to-be 16 year old son!! Highly recommend this dealership. They are no pressure, friendly and very knowledgeable.

Great facility, very clean, great staff, five star

Everyone at Mercedes of Bend went above and beyond servicing my vehicle, I will be back for all my car care, everyone was friendly, and full of information, and answered all my questions about my car, I could not be happier with the service I got. Thank you all Kip

I love my local dealer

I've had my 2003 Mercedes serviced at the Bend dealership for 12 years and just bought a 2015 model a few days ago. Terry Barham was the agent assisting me with the purchase. He was friendly, efficient, and knowledgable. Jennifer, the Manager, finished up the paperwork with me and was very efficient and helpful. It was a wonderful experience, not to mention climbing into that beautiful new car.

C300 Purchase

Great overall experience. Staff was informative and helpful.

Best dealership experience ever !!!!!

Hamlett and Jennifer are a class act and despite only buying a used vehicle, they made me feel like I was buying a 6 figure S class. They will see us again for sure!

Range Rover Sport from Mercedes Benz of Bend

I have purchased many cars from this dealership. They always perform to the highest standard whether I am purchasing a new car or used.

Excellent sales service

Hamlet made my online sale a breeze and was very professional and courteous the entire time. He went out of his way to accommodate me.

2015 SL 550

Jennifer and the sales staff at Mercedes Benz of Bend are the best in the business

We were very pleased to work with Terry purchasing our...

We were very pleased to work with Terry purchasing our car. He was very professional and knowledgeable about the product. Terry followed up on the purchase and made sure that we were happy with the car and the dealership. I have also been very satisfied with the service department when regular service has been needed.

Car Purchase

Dealership and salesman (Terry Barham) were very professional and helpful.