Mercedes-Benz of Bakersfield

Purchase

I purchased a vehicle from Mercedes Benz and javi was the gentlemen that helped me. I was happy with his attitude and never did I feel pressure. He answered every question and was always helpful. I would recommend javi if you're looking for a car.

Purchase

Phil Turley was awesome about answering my questions. I was driving from outof town to purchase a truck and he gave me all the info I needed. As I came to the dealership everything went smoothly and I was able to drive off on my new truck.

Great Freaking Cars!

Mercedes-Benz vehicles are the best. SO happy I got to get my first one! YEAH!!!!!!

Service

My vehicle needed service, so I headed down to Mercedes Benz and they were very friendly and helpful. The service was down at a timely manner. I would recommend their service.

service

Weather you need the service department or are looking for a new car our experience has been top notch at Sangera's Mercedes Benz.

purchase

I bought my first brand new car at Mercedes Benz and it was a great experience! Everyone was polite and helpful. The facilities were clean and the waiting area was comfortable.

Purchased

I was in the market for a used car, phil was my salesman and he was patient with me as far as finding the right car. This dealership has a calm feeling to it, the sales people are friendly and just willing to help you in any way. The finance department is great too.

Purchased

Jesse was a great salesman, from the minute I walked on the lot he was not pushy and answered all of my questions. He made my buying process very smooth and I loved that.

Purchase

The process of getting our new Mercedes went so smooth and fast. The salesman helped us till we take the car out and PJ in financing department did an excellent job too.

Service

I always know I will get good service when I go to Mercedes Benz of Bakersfield

Bakersfield Mercedes Benz

Got a great deal after a bunch of haggling. But could have been easier.

service

As being a first time buyer my experience at Mercedes Benz of Bakersfield, was absolutely satisfying.Starting from Lalo who was helpful in explaining all the details about the car before purchasing it, to PJ the financier. Their performance was good and showed no negligence towards the customer..overall their attitude and assistance meet my expectations.

Service

I always get my car serviced at Sangera Mercedes Benz. The staff always takes good care of me. They always do an awsome job!

Purchased

I am very happy with the experience I had at Mercedes-Benz of Bakersfield . I bought the car that I love and got to work with great people there

purchase

I came in and bought a vehicle and was astonished by the great customer service given to me by the salesman Javi. I was Hesitant, but thanks to the politeness and professionalism of Javi my car buying experience was amazing I will definitely be recommending the dealership to friends and family!!!

buying experience

We walked through the door and felt at home. Everyone is very kind and willing to do anything for you. The best experience I have ever had buying a car! Everyone was so upfront and honest. So glad we made the very short drive from Tehachapi.

Experience

Lalo was the salesman that helped me purchase my vehicle. I can't say enough about how wonderful the buying experience was. Lalo is awesome! He is knowledgeable and fun. . I would recommend this dealership.

Service

I was greeted by professionals who had my car finished in the time frame they said.

Service

the service dept. is the best around, hands down. great customer service & they make sure you are accommodated timely & the mechanic offers full details on what was done & what needs to be done. their shuttle service is awesome, too. the staff is top notch!

Fast transaction

Fast and nice transaction with the sales personnel and the finance manager PJ !very much appreciated

Ok but missing luxury feeling

Didn't feel like a high end dealership that you would expect from a Benz place. People were ok but I felt like I was in Hyundai dealership. You can't beat a Mercedes Benz car- but this dealership felt old and was missing that luxury feeling.

buying

Campbell was an excellent salesman, I was not pressured into anything, he made me feel comfortable. He answered all my questions ...

Service

changed my oil and had my car washed. They all did a great job!

Good car buying experience

Easy to buy here. Dylan was very pleasant to deal with and very knowledgeable -- a perfect gentleman. The mercedes-benz cars here are the most beautiful cars in the world. Dont hesitate in spending time at this dealership, the people are genuinely nice and want to help.

Sweet!

Phil and Joel are both great to deal with. I definitely appreciate all they do for their customers and the community. Thank You for being so good to me and my friends. Sweet!

Awesome Place!

This was the best car buying experience I have ever had.

Nice people here

Very nice people. Price was better than I thought. But still more than I wanted to pay. Guess I have to step up my game to make these payments lol.

Changed my opinion of car dealers

I'll be the first to tell you that I HATE CAR DEALERSHIPS and I've had bad experiences with them in the past. First off my sales person "Surinder" needs an award and should be the employee of the month. I was in the market for a new car because the car that I had was a 2007 and it was showing it's age and since I had bad experiences with dealers in the past I decided to look online. I saw this 2013 Mercedes-Benz that I feel in love with and decided to put in an application. Within minutes I get the first call informing me that they are working on my app. Minutes after that call Surinder calls and begins updating on what's going on. I've played this game before and wasn't expecting much bit throughout the day he called periodically to update me and from that point I was impressed by how genuine and hardworking he was, I've never experienced that before from a dealer. The deal was completed that night and I was shocked. Not only did I get my Mercedes, I got a 2015 to which I wasn't expecting at all. Good job Mercedes Benz Bakersfield

Easiest and best car buying experience

Easiest and best car buying experience I have ever had. My sales rep was Surinder, whom I highly recommend. He made buying a car quick and painless! I told him what I wanted and what I wanted to pay and he made it happen. I would recommend him to anyone looking for a Mercedes-Benz car that doesn't want to be haggled on price. I love this place!

Professional Environment & Staff

Sam was terrific, making the car-buying process painless. I really appreciated that he listened to what I said and didn't try to sell me things that I didn't want. They had all the paperwork ready for me and I was in/out in 30 minutes. I would describe this place as "professional."

Service is great

I've worked with a lot of service advisers at a lot of dealerships, but Dawn at Mercedes is the best I've encountered. Always pleasant to interact with, super knowledgeable, and genuinely interested in making sure you're taken care of. She remembered my name the second time I came in, after months between service, and details about my vehicle and myself. It may seem like a little thing, but it shows the seriousness with which she approaches customer service.

Overall, this is a great dealership

Campbell made visiting this Mercedes Benz dealership a great amount of fun; no pressure, smiling the entire time, trying hard to cater to all my needs. In a fun Scottish accent. This was very pleasant.

real People here

I've had really bad experiences before with car dealers, therefore I've always viewed car salesmen as money hungry sharks just waiting for you to slip and eat your bank account whole. This dealership completely changed my perspective on car sales... I was being a hard customer and just stubborn and dense throughout the whole deal and to be honest that was completely unnecessary of me since I got a great deal on a Mercedes-benz, or the best deal I should say, right from the get go.

trust, authenticity. kindness.

i did end up purchasing a car here. i went to another dealership where my family had a long standing history with, but was not qualified for financing. the financing end of my purchase was finalized by pj, like pajamas and she didn't try and sell me a bunch of stuff either. very happy with my experience and would recommend without reservation.

Best experience ever at a car dealer.

Purchased a 2016 Mercedes-Benz C classProfessional, friendly not pushy, great vehicle options, willing to locate the perfect vehicle. Fair trade, fair price. Document process is fast but informative. I have been dealing with Sangera for over 15 years and I always go there first. Owner Damon came out to personally thank me. I could not ask for a better experience.

I wholly recommend Mercedes Benz of Bakersfield

Mercedes Benz of Bakersfield was considerate, prompt, and restored my faith that there are still people out there that truly understand customer service.

Easy and painless

This was the best experience I have ever had at a dealership. Amazing! I didn't know it could be this easy.

The best service eva

This is the fourth car we've bought from Mercedes Bakersfield. Jennifer did a wonderful job of making the process simple and (relatively) quick. I'd recommend talking to him if you're interested in a Mercedes.

Great Experience at Mercedes Benz of Bakersfield

Just purchased second car from Mercedes Benz of Bakersfield. Both sales and service have been fantastic thus far. Phil Turley and John Hoffman make everything very easy. Highly recommended.

Very honest and knowledgable

Worked with Campbell and Joel on getting in to a nice new Benz. They were very laid back and let me know when new inventory came in. Overall a great experience with them and good overall at the dealership itself. Highly recommend you chat with Campbell as he's responsive through email, phone, and text. His Scottish accent is a hoot.

Good job Phil Turley

Quick and easy experience! Go see Phil if you stop in. He will make sure you are taken care of and leave in the car that you desire. The Mercedes team made this an excellent experience!

Love this place.

The cars are the best. Go see Campbell, he is the best. He is a Mercedes encyclopedia and will answer all of your questions.

A+++ Service

My husband and I both walked away from our first experience purchasing a used car and we were shocked at the level of customer service we received. This Mercedes-Benz store knows how to treat people.

Best customer service

My daughter and I had the best car buying experience we could have ever asked for! We were interested in a used car that they advertised. We left our contact info on their website in the evening and the very next morning we were contacted. He said that the car was still available so we went there that afternoon to check it out. He let us take it for a test drive for as long as we wanted and was not pushy in any way. We decided to purchase the vehicle and everything from start to finish went so smoothly. He was so nice and so fair. Such a gentleman! He even put gas and sent it through the car wash for us! Afterwards, my daughter and I talked about how great everything turned out. We are very happy customers and would recommend Mercedes to anyone in the market for another vehicle.

Worth the Drive. Highly reccomended

I had originally called another Mercedes dealership in Valencia to mount a front license plate on my car and they were not helpful. I called this dealership and the people were very helpful. I drove 1 hr in my own car with the mount and they had it installed free of charge within 20 minutes. The waiting room was very clean with refreshments and the person who installed the mount was extremely friendly and helpful. Everyone there was so friendly. Never again Valencia. Bakersfield is my new spot.

OVERALL a outstanding ownership

I bought my Mercedes here in 2012 and have had all the service done here. The buying experience was normal enough but I want to comment on the outstanding service department. They do awesome work quickly and I trust them, which is hard to find in other car service & repair shops. My Mercedes has run trouble free since I bought it and have had all the service done here. They have never said or done anything that was even remotely suspicious.

Excellent experience every time.

I have leased several cars from this dealership and have had an excellent experience every time. The service after buying the car has also been outstanding. Mr. Villagomez was highly responsive and helpful in figuring out which options and programs best fit our needs. I recommend going here and asking for Mr. Villagomez if you're in the market for a vehicle.

Bought a certified Mercedes here

good place to buy a car. fair price and treated me well.

Jennifer is phenomenal asset to this company

From the time I stepped out of my vehicle Jennifer treated me like a friend that she wanted to help, not just a customer to sell. I had a million questions and she was patient and informative, she bent over backwards to make sure I was getting what I wanted and that I was comfortable with the purchase. Jennifer is the reason I completed my search and I will never do business with anyone else. My family came with me to pick up the car and they were also highly impressed with her. These days it is hard to find someone who genuinely cares about the process and Jennifer sure does. In my opinion she is a tremendous asset to your company.

BEYOND fortunate to have hooked up with Campbell

OK, listen up...we all know that car shopping in general can be a pain in the you know what, but we bought not only ONE but TWO vehicles from Mercedes-Benz of Bakersfield. Why you ask? Two words: Campbell. Cameron. I'm a stickler for doing my research ahead of time...decide what vehicle(s) I like and may want to purchase within my budget then go for it! Campbell knows his stuff. The store is great. Perfect place to buy.

Bakersfield or Bust

We drove all the way from LA to get the car. The sales person was probably the most honest person I had ever spoken to a car dealership. He was genuine, upfront and completely honest throughout the entire experience.

Great customer service

Purchased a vehicle from Mercedes Benz, Bakersfield. Sales Rep Phil Turley was kind, took the time to explain each vehicle's features I was interested in, and remained patient. He even followed up with my family and I to ensure we were satisfied with the vehicle!!

Phil was great!

Had a great time at Mercedes Bakersfield. Phil Turley was an incredible host. Thank you so much for getting me the car that I wanted!

Surinder Mangat Is Awesome!

We were going to purchase a Mercedes from another dealership and decided to take the car to Sangera to get their expert opinion on the car. Luckily for us, we were led to Surinder Mangat, who was so polite and helpful. The car was a bust, but Surinder took our information and told us he would call us if the car we were looking for came in. He did, and because of him, we were able to easily purchase a low mileage and absolutely pristine SL500 convertible. And, due to the excellent condition of the car, we were able to get a platinum warranty for it. We were treated with respect by everyone at Sangera, and they made the purchase process stress-free. When I went in for my delivery lesson, I was given German chocolate as a gift. The GM, Joel, made sure everything went well, and Surinder gave us a couple of follow-up calls to make sure we were satisfied with everything. We are. Thank you, Surinder, Joel, and Sangera, for a wonderful experience.

Very helpful

I would definitely buy there again. Every single person who works there is friendly, not pushy! They were more than willing to look up comparative prices at other dealers. They want more than anything for the customer to be happy. Excellent atmosphere. I felt pleased that I got a very good deal with a very good used car with only 5,000 miles. We worked back and forth on a new car too before I made a decision. They could not have been more helpful.

Pleasant experience.

Both my last 2 cars from here! Very good people to do business with!!!

Great place to buy a car -- Huge Selection.

I recently purchased a certified pre-owned Mercedes here. The salesperson was great. I told him what I wanted in a car and to my surprise they had "the" car on their lot. The purchase process was painless and they even facilitated getting out of state plates for the car. The car had a vibration and after a day in the shop, it was fixed! The following day The salesperson called to follow up on the performance of the car. They really went the extra mile for us!

Above and Beyond all dealerships

Pleasantly surprised. I hate car shopping because of the sleazy salesmen. You can never get a straight answer and they only want to know "how much do you want to pay every month". My wife was looking for a new car for almost 2 weeks with no luck. She found a car on-line right here on cars.com at Mercedes Bakersfield. After talking to the sales rep he offered to bring the car up to Tehachapi (1 hour away!!!) so she could see it. After she fell in love with it he did all the paperwork over the phone and had it ready when we picked the car up. We spent a total of 20 mins in the dealership. When we need a new car that is the first place I am going!!

Very helpful

I could easily take my car to a local mechanic, and I am not usually a fan of dealerships to do a simple oil change. But, Mercedes is always helpful. They gave me a ride to work and picked me up on time. They were very upfront about how much things were going to cost me.

The Scottish guy is Hilarious!!!

You must visit Campbell at this place. He has got to be one of the funniest human beings alive. His Scottish accent and sense of humor along with knowledge of the Mercedes vehicle made for absolutely the best buying experience I have ever had. Oh yeah, I like the car a lot too.

The right choice for us.

We just bought our first Mercedes from Sangera on New Years Eve. They earned our business by spending the time to ensure we knew why Mercedes was the best choice and why the E350 was the right car.

Total Kudos

Best car buying experience! Great customer service. Very friendly, personable staff...would definitely recommend this place. We are new to the area and we are happy that we chose this dealership.

Best dealer in town.

To me is the best luxury dealer in town. They delivered the car in the comfort of my home. They made the decision process impeccable. I am an old client of theirs and I would not purchased a car any other place. I love the Mercedes experience, drive and total satisfaction.

I would never go anywhere else

This is a very good dealership. The employees their work really hard to earn your business. Campbell is one of the best employees they have.

Sangera Mercedes-Benz

Sangera Mercedes has the best service by far in the CA state. If you don't believe just try it you will be pleased. I got my third new car from them. In and out in just an hour.

cool place. good business.

quick, courteous and informative service. always a pleasant experience.

Never a hard sell. Just great.

I have been leasing or buying Mercedes from Sangera for many years. I just purchased my favorite one to date. They are fantastic to work with. They are so honest and make you feel like part of the family. Dawn in the service department is terrific. I have always been well taken care of and would NEVER go anywhere else to buy or for service. Totally reliable, friendly, and give the best customer service. Never a hard sell. Just great.

Phil was the best!

First car dealer place where I didn't feel like I had to fight to get a fair price. I've been using their service department for two years now and they are super polite, accommodating, and do great work! Highly recommend seeing Phil Turley for all your needs there!

Excellent

What a great dealership! We were assisted by Lalo, who did an amazing job and answered any possible question we had! Since we already knew what make and model we wanted, he checked inventory for the colors we wanted with options we needed. We went home with our dream car! No funny business! And got an amazing offer on our trade-in (more than carmax)!

cool people who know their stuff

They are the most professional and down to earth shops I've ever been to in my life. Their prices are fair, their up front attitude is highly respectable, and the most important of all, they have mastered their craft. Most of the time,when you go to a dealer, you are left to wonder if they really know their stuff. Most really don't, not this place, they know their sh*t.

Would Definitely Recommend

Every person took care of us and treated us like family at Mercedes! Thanks for making our buying experience the best ever!!!

Defiantly a cut above!

I had an excellent experience with this dealership. They respected my decisions while answering all my questions and being available to me. There was a slight issue in financing and they addressed it immediately and finished my deal.

Totally awesome.

I don't have a lot of experience in buying a new car. I've only bought one new, but I've shopped around. Friendly, helpful salespeople & clean place. Totally awesome. I bought the C-Class, btw and yes, I love it. :)

Great communication

I worked with Max online and confirmed the car I liked was there and was able to take a test drive when I arrived. Had the best car buying experience ever and love my new car!

Certified PreOwned haven

I would definitely buy there again. Every single person who works there is friendly, not pushy! They were more than willing to look up comparative prices at other dealers. They want more than anything for the customer to be happy. Excellent atmosphere. I felt pleased that I got a very good deal with a very good used car with less than 3,000 miles. We worked back and forth on a new car too before I made a decision. They could not have been more helpful.

Absolutely Fantastic!

We purchased a 2015 Mercedes-Benz CLA, what a great vehicle!!!! It seems to have everything. Gloria and I were very pleased with everyone we dealt with on the Sangera staff. Our salesman, Surender was so attentive to our needs and was so kind dealing with an individual with multiple disabilities. We appreciate all you did for us. The business manager, Craig, was very helpful in the financing the vehicle. And last but not least, James Welden for his techno expertise. Thank you all again for all you did for us!!!

Reccommend this dealership

I had a great experience. Jen who sold me the car was great. Usually sales people can be very pushy which can be very intimidating. She was not like that at all. She made my husband and myself feel very comfortable and relaxed. It made the car buying experience so much more enjoyable. I am now a new owner of a Mercedes C300.

Good Customer Service

Very friendly customer service in the parts department from Brian and a very thorough female who's name I am sorry forgot. She pulled the parts from the back to show me what i was getting and even recommended all weather floor mats for my back seat. I will go back for those mats next month

Love the people here

Always fast and great service. Very friendly and helpful staff.

The best customer service!

We worked with Campbell who made the overall buying experience very smooth for us. He answer my numerous questions & even helped us get the car same day by personally delivering it to our residence. Great customer service !!

You guys got a customer for life! Thank you!

After e-mailing to all Mercedes-Benz dealers within 300 miles radius of Las Vegas, to my surprise, Mercedes-Benz of Bakersfield was the only one that replied, without being pretentious, arrogant and dismissive as a big majority of Los Angeles and San Francisco area dealers. I didn't understand how come a sales person can be dismissive and so rude when they work on commission. C'mon man! I'm not buying a some piece of crap. They made sure that every detail of the car and the price was right, and the second one on working with my less then stellar credit. Paperwork done within one business day, sent back and by day three i owned my new black Mercedes-Benz. I wish all the sales and finance guys in my area would take some lessons form this guys in Bakersfield how to handle a customer and deal with all kinds of personalities. No questions were unanswered regarding the vehicle purchase, financing making my life so much easier! Would i buy another car from this guys? Hell ya! You guys got a customer for life! Thank you!

Very nice dealership

We needed a car right after our move to California. These guys are above board and really great to work with. I had a great salesman and we highly recommend use this dealership.

Great car!

Absolutely love my new car ! The sales managers and associates were very polite and helpful. I made sure I got the best deal for my car. They even called me a few days later to see how I was doing and if I was enjoying my car. I would recommend to anyone who wants a reliable car and friendly service to buy a car from here

Mercedes Benz of Bakersfield

Bought a new C300 from here recently. My salesman Campbell was a pleasure to work with. I received maximum value on my trade and got a great deal on the Mercedes. Everyone was friendly and easy to work with. I recommend Campbell and Mercedes-Benz of Bakersfield if you are in the market for a car.

A few words about MB Bakersfield

Trustworthy, quick, personable, compassionate, thorough, accommodating. Support local!

Mercedes of Bakersfield and Campbell

Ask for Campbell. He was great! We came back twice looking at both new and used cars. Campbell was very personable and easy to work with while we made our decision. Personally, I dread the car-buying process and dealing with Sangera was a refreshing change from most other dealers in the area that I came across.

Mercedes is the best car

We had an incredible experience at Sangera! We were actually shopping around for either a Audi or BMW. We heard good things about this dealership - but weren't sold on the Mercedes-Benz cars. Boy were we wrong. The Mercedes-Benz vehicle is BY FAR the best car I have ever owned! We are so glad that we got this car! Thank you, Sangera!

Good service department and fun people

While traveling through town we got a screw in our tire. They got us right in, fixed it in no time and didn't charge much at all. They were super friendly and made a bad situation a positive experience.

Good used cars here

Bought a used care from here a few weeks ago after a deal at a different dealer fell through. I got the price I wanted and the finance team was really helpful even though I had a trade-in from out of state. They did a great job on detailing and waxing my car, which I'm very picky about.

Jennifer was great

My experience buying my daughters first car with Jennifer was beyond my expectations. Jennifer was kind, knowledgeable and so caring. I guarantee if you need a car, you need Jennifer

Dealership has its process down pat.

This was about as a smooth a car buying experience as I have ever had. We worked with Surinder in the internet sales department to purchase a 2015 Mercedes-Benz with 4500 miles on it. The price was right, the features were right, the only thing that was a hitch was we live in Nevada. Surinder worked with us to get the car on hold for us, worked with their finance department to get us better financing than we found on our own, and had everything ready and waiting for us when we got there. Surinder and the team at Sangera Mercedes were a dream to work with. I would highly recommend Mercedes-benz of Bakersfield to all those looking for a car in the California area, and those from out of the area who find the car they are looking for at Mercedes-Benz of Bakersfield.

Overall great experience!

Bought my 2015 C Class here. The best car buying experience ever! Lalo was very helpful and a no pressure salesman. Jim was great explaining all the great features on my new car. Overall great experience!

Mercedes-Benz Bakersfield is a must stop.

Truly outstanding experience! My wife and I recently purchased a certified pre-owned Mercedes 250. We had the pleasure of working with Jennifer and she was OUTSTANDING! There was no pressure as Jennifer's focus was to explain the features of each vehicle to ensure we were completely satisfied with our purchase. It's been a few months and my wife loves her car. Please do yourself a favor and check out this dealership. Make sure that you ask for Jennifer!

Straight Shooters

Has to be best dealership in town! I have bought two vehicles here now and would go nowhere else. The service department is friendly and will shoot you straight. I know quite a bit about vehicles and I always know what is wrong with my car before I take it in and they have never tried to tell me anything else was wrong with the car other than what was truly wrong.

Great service!

My husband bought his Subaru Impreza in the summer of this year and we were so impressed by the service that I bought my Subaru Crosstrek through Sangera as well. Due to my work schedule, I initially contacted Sangera through their online site and I was contacted within a few hours by Max Pierce who had everything geared up for me when I was able to come in. Due to an illness, Max was not able to see the deal to the end, but he immediately got me in contact with Brandon Row. When I pulled in, my new car was sitting there ready to go. All we essentially had to do was sign papers. Our main concern this Friday was whether we'd get to a Condors came by puck drop, and thanks to Brandon and Max's work, we were able to. The customer service was great, love my new car. Thanks, Sangera, Brandon and Max!

5! 5! 5! Love this place.

Bought 2 cars here with no complaints and my car dealer is amazing. We've been going to him ever since we have purchased Subaru's (Campbell) was our advisory. I never felt he tried to trick me into getting HIM a good deal, and was always honest. He took into consideration my financial situations (i.e. working/student my personal budget) and it has always worked out in the end. Their maintenance staff is very good as well! Always kept me up to date about my vehicle and explained things to me I did not understand. One of the service reps even gave me advice as to who to contact for a good deal for my broken window. What I like most is that you can even sign up for a maintenance appointment online - with no hassle! Will definitely recommend this to whomever is looking for a good car, let alone a good honest salesman!

Highly recommend.

Great customer service in sales. I had a problem that was misdiagnosed initially. Bill, the sales Manager took care of the issue and went over and beyond to fix the issue. Thank you for fixing my car and taking care of me.

Service manager is stand up guy

Had some trouble initially over the phone with miscommunication among several service members, but immediately received a call from the service manager Bill who took over and fixed everything.

Honest car dealer for once

Excellent service, quick and complete, service lady was very good at explaining my problem and fix required, coming back.

Good overall experience

Had a great experience...they did a great job for me! Jennifer is wonderful and provides such great attention and follow-up! :o)

Well done Bakersfield Mercedes

I communicated with a number of dealers in my car research and buying process and Bakersfield Mercedes Benz was simply the best. Phillip was honest, professional, and helpful. I bought my first new car here and it was a very pleasant experience.

Dealership gives us nothing but love

They always do a great job. Ask for Jennifer in the showroom and Dawn in service. Love my new car and my wife still loves her c350!!!

Honest service department

This is one location where I feel that I don't get ripped off. They never try to sell me something that I don't need. They always try to make sure that my car is taken care of. They also try to make sure that if something is wrong with your car and it's still under warranty they will make sure you don't have to pay for it. The best part about this place is the staff. They are just so friendly every time I go in there. I feel that they have more of a blue collar feel to them because they do hard honest work.

Ask for Brandon Row!

Our best car buying experience! Brandon Row is absolutely amazing! We were nervous about trading in our car, but Sangera gave us a very generous trade in amount. He was very informative, straightforward, and did not pressure us to buy. I highly recommend him. They also gave us an even lower interest rate than we had before! Next time we are in the market for a new car, we will definitely be going back to him. We LOVE our new Subaru, and its perfect for our growing family. Thank you, Brandon! And a huge thank you to Craig Tomkins for making the finance part of buying quick and stress free! :D

Best experience EVER buying a car

Walking into any car dealership is intimidating but Sangera's staff is friendly and welcoming. Jennifer is such an awesome sales person and she really knows her stuff. This was also the best and fastest car purchase we've ever had.

No Nonsense and KNOWS how to treat someone

I went to Mercedes after being treated like CRAP at the BMW place next door. They were able to get around my credit issues and find a lender within an hour and I got a great rate and term. Thanks guys!

Jennifer and Sangera was perfect

Just bought a used C250 at Sangera from sales associate Jennifer. Super impressed with the deal I got, the car I got, and how quick I got out of there with finding financing, and the wheels I wanted. I suggest going with Jennifer if you are looking for a Mercedes. The girl is straight up and seemed very honest. I was not impressed with the finance guy selling the extended warranty. I felt like I was breaking his heart because I didn't want the warranty. And the more I said no, the sweeter the deal became, and the more he seemed upset he couldn't sell me on it. Thanks!

yahoo!!! what a sweet deal!

I would definitely buy there again. Every single person who works there is friendly, not pushy! They were more than willing to look up comparative prices at other dealers. They want more than anything for the customer to be happy. Excellent atmosphere. I felt pleased that I got a very good deal with a very good used car with only 5,000 miles. We worked back and forth on a new car too before I made a decision. They could not have been more helpful.

Diamond Dealer - Stood out as the best

I started looking for a CLA in December 2014. I visited 3 Mercedes dealerships and called 5. I was continually drawn back to Mercedes Bakersfield and Cambell Cameron, Sales Associate. He was very knowledgeable of the auto industry as a whole as well as the CLA product. The entire staff always smiled, which was a noticeable difference from the other dealerships. I leased a CLA for 36 months. Thank you Cambell and Joel for your hard work on my behalf. Recommended. :-)

Service John was pretty good

I took my car there to be serviced and was incredibly impressed with the price, service and professional treatment I received. John was awesome!! Car is running great!!

Found my car on my iphone

I recently purchased a vehicle from Lalo and I had a great buying experience. My husband and I were visiting the area for a wedding and looking through my phone I decided to stop and take a look at a used Mercedes I saw online. The vehicle was as described and looked exactly the same as presented on my iphone, and Lalo was very friendly and knowledgeable. The finance department was also very friendly and honest and up front and I appreciate that. I would definitely recommend this dealership.

Out of town friendly.

Surrender was fantastic. Helped me buy the car from out of state, and when I drove in to pick it up, he had everything ready for me. Truly a wonderful experience.

The best car dealer.

I just bought my 4th Mercedes from this dealership and this is the 2nd car I've purchased from Phil....he is wonderful to work with and goes above and beyond to make sure you are happy!

Great place and people

I worked with Campbell and the process was a smooth no pressure transaction. I went in a few times to test drive a few models and finally went with a new GLA. Easiest transaction ever. Fair value for my trade in and fair price for their car. Thanks Campbell and crew.

Joel was great

Great place to buy a car! They are very nice and fair. They do not play games and are straight with you. Highly recommend!

Nice place.

As I sit in the waiting room now, I give it 5 stars, but they need to pay attention to some of the details. All the TVs are on Fox, which I can't stand, they have no cold drinks or snacks. The chairs are uncomfortable and the bathrooms are loud. That is the negatives. The people who work here are all-stars. They are attentive to all the customers and make me feel like I matter. And that is the reason I keep coming back.

Fantastic online experience

Bought this car off the internet and I couldn't be happier with the entire process. Surinder stepped up and made the entire deal as easy as could be. I had this car within 48 hours and was exactly what I wanted. Thank you Bakersfield!

Awesome!

These guys are awesome. Especially Brandon Row - who helped me find the care of my dreams. Expect great service and attention when you get here. These guys are on point and make buying a car fun

Wonderful wonderful wonderful

Long time happy Mercedes Benz Bakersfield customer. They never give me a reason to buy elsewhere. The service and experience always amazing and this buy was no different. Thanks Mercedes.

Exceeded my expectations... Yet again

Sangera Mercedes has exceeded my expectations again. I believe that John is one of the best service providers I've ever worked with. He kept me well informed of the progress and even made sure I received the loner car that I wanted. It's a pleasure dealing with Sangera when they have employees like John. Thank you for the experience, I will return.

Best Mercedes dealership in Southern CA

I had my first new car buying experience with Sangera Mercedes-Benz, and I am writing my review based not only on this experience, but on my experience with other dealerships in the area. I had my choice of vehicles narrowed down to the BMW and Audi when I started contacting dealerships by email. Surinder, from Sangera replied quickly and provided some general information on the cost of the car. A week or two later, when I decided I wanted to lease, I emailed all of the Mercedes dealerships I could think of requesting the terms of a lease for a new Mercedes. I wanted more than just the monthly cost, which dealerships often hide behind on lease deals. Not only was the Bakersfield price the lowest (by a considerable amount), Surinder provided me with all of the information I needed, and did not resort to pushy tactics to get me into the dealership. Some of the other dealerships I contacted wanted me to call them to get their quotes, and then immediately jumped into setting up an appointment with a salesman. Additionally, when I called some of these dealerships to clarify, the price they quoted me included accessories and other useless crap that I did not ask for. Bakersfield was upfront, direct, and easy to work with. I did my due diligence of actually going to another dealership to see what would happen, and the process was a stark contrast to my experience with Surinder. Since I contacted a couple of dealerships over the internet, and established a relationship with that person, I expected to have the process handled by that same person throughout the car-buying process. This was the case at Bakersfield, and it made an INCREDIBLE difference. The other dealership handed me off to the typical salesman, who proceeded to go through the car dealership charade of hiding behind the monthly cost, going back and forth to negotiate with the sales manager, etc, etc. I honestly don't understand why some dealerships think this works with internet car sales, but obviously they are still able to make their money by conning people in this manner, as they keep doing it. When I went into Bakersfield, Surinder was there to greet me, and had the exact car I was looking for out front, and had all of the initial paperwork ready, with the same prices I had been given by email. Instead of trying to sneak in accessories that I don't want, or expensive maintenance packages (hello people, barely any maintenance is required on new cars for the first 3 years), he mentioned some accessories that were popular, and gave me the cost upfront. He guided me through the credit application process, which was a bit more complicated as I had a co-signer, and was their every step of the way, including following up with me after I had made the purchase. If you know what car you want, email all the dealerships that you can think of, ask for all of the costs, not just the monthly cost. Ask if it includes accessories or other "packages" that you did not ask for. Don't go into the dealership until they give you this information. If you're looking for a Mercedes, it doesnt matter where you live, Bakersfield will have the lowest price, and give you the best experience.

Customer Service was fantastic!

This visit to the dealership was short and quick but it did warrant a review because even the little bit of customer service required to take care of my reason for visiting the dealership, was done with a courteous, and friendly attitude, and it left me with a very pleasant overall experience in just a few minutes. When you can get that kind of a nice feeling in such a short simple visit, that should tell you that something is being done right, at least with my experience and getting it taken care of.

How a car dealership should be

I just bought a vehicle from this dealership. I got excellent service from the management and my sales guy, Campbell. I don't know why anyone would not go to Sangera.

Cannot give any higher recommendation

After test driving nearly 15 cars at 10 different dealers in a week I came to the conclusion that the best car and the best dealer by far for me was Mercedes Benz Bakersfield. My excellent salesman was Mr. Cameron. What a wonderful, good listener, non-aggressive, and knowledgeable salesman he is. He let me decide which car was best for me. What a freakin' concept. He didn't "sell" me anything but rather allowed me to select "my" car. Please check him out for yourself.

Could not have been easier

My sales consultant, Leo, took me through the leasing experience seamlessly. I don't like playing games or getting surprised, and Leo did none of that. The price he quoted me on the phone is the price I got. No wait, I got a BETTER PRICE because his original quote was for 12k miles and I only needed 10k miles. This was not the first Mercedes dealership I visited, but the others were not able to earn my business. They treated me fairly and gave me a great price on my new C-Class. I look forward to shopping here in the future.

Beautiful.

This review is for the service department only. I brought my car in on a parts recall and they checked me in right away, put down protective mats and plastic in the car and asked if I wanted it washed; a free service they provide. As soon as I sat down, fresh coffee was made and cookies offered. They were dealing with a temporary power outage and so many computers were down, but they were cheerful and managing, not cowed and angry at the tech disaster. They have a little store which offers car and truck gadgets like license plates, steering wheel covers, etc. They also offer a courtesy shuttle to ferry you anywhere you would like while your car is being repaired. Dealing with car repair is never as fun as say, a barrel of monkeys, but they have made the process as painless as possible.

Mercedes is bomb!

Just leased a C400 from here. Best car buying/leasing experience I've ever had. No games. Straightforward. Campbell (my Scottish sales advisor) Joel (the manager) and the finance team were awesome. I've dealt with many car dealerships in the Bakersfield area including Ford, Audi and BMW. My experience with Mercedes was by far the best.

Very nice service place

I stopped in on a Friday afternoon, after making an online appointment to have a recall issue fixed on my car. Upon arrival, I was told they have to order the part and it would take a week. They said if I didn't hear from them, to call to make sure part arrived and to schedule appointment. They didn't call so I used the online chat to see if my part had arrived and they said they would research it and have someone call me..... They scheduled my appointment to have the recall fixed the next day. It was an easy drop off process. They offered me a ride home and a pickup. The driver called me 30 minutes before he picked me up. He too was very friendly. The lobby has fresh popped popcorn for customers. They also have coffee and free wifi. There are multiple tvs and multiple couches in the waiting area. I definitely will take my car here for any service issues in the future.

Very professional environment

Thank you MB Bakersfield for making the often painful experience of buying a car, very pleasant. Campbell was a pleasure to work with; knowledgeable, no pressure, funny and very helpful overall. The staff was very helpful and friendly. We will certainly be back.

Very informative, helpful and understanding

We recently leased a new E350 from here. They did an amazing job at making it a great experience for us! They really helped us with the decision process of purchase vs lease and made the negotiation process painless. They were so friendly and made it a comfortable experience for us while we were there with our two small children. I would definitely recommend them to anyone for great car buying experience!

what you would expect

Stopped by service dept for a recall notice on my car. They were quick, professional, and pleasant. The waiting room is modern and clean but chairs were a little uncomfortable. I would still not hesitate to use them again.

Jennifer did an amazing job

We just purchased the new C Class on Saturday from Jennifer and had a great experience. We want to thank Bobby and Jennifer for all their help. I am sure I am going to love my new car! Thanks for everything!

Good dealership

We were approached quickly upon entering the dealership. We weren't overwhelmed by salesmen and ours was very laid back and polite. He remembered our names without having to ask again, and remembered all our details and preferences. Our salesman was Jesse and was good.

2015 C350 is the baaadest car!

My wife and I bought a 2015 Mercedes from Sangera yesterday and it was a surprisingly easy and enjoyable experience. We went to the dealership expecting to look at CLA but at the suggestion of Joe and our sales guy, we also drove the new C350 and we were hooked! Nice car at a fair price. All the folks at Sangera were super nice and very professional. Craig in Finance has finalizing the deal down to a science - quick and easy! If you want to a good deal on a vehicle in a friendly and no-pressure environment, check out Sangera but really check out that C350... It's bitchin!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Good service department, chairs suck.

Service representative John was friendly, professional and knowledgeable. Service was completed accurately and quickly. Lounge area was pleasant looking but the chairs were uncomfortable, slid around and just sucked. People were cool though. Get some decent furniture.

Impressive knowledge and customer service

We set out to buy a new vehicle but we decided to make a courtesy visit to Mercedes-Benz of Bakersfield because of our relationship with one of the management people and the investment the dealership has made in the sports community. After sitting down to talk about our options, we found that he wasn't just a friend, he was actually a much better salesman than the people we'd encountered at other dealerships. He helped us understand some aspects of leasing that we had failed to grasp during visits to other dealerships and made the process as smooth as it can be.

A new Bakersfield fan

OK I had never been to Bakersfield before until this past weekend, I had found what I was wanting but Bakersfield didn't have it, I explained that another dealer over the hill had the car I wanted and I REALLY didn't want to deal with them, Bakersfield got me that car the very next day, couldn't have been any easier, nice people to deal with, upfront and straight forward deal.

Jennifer

I did not buy a car, but Jennifer provides the best car buying experience ever! She was polite, helpful, informative and extremely understanding. When I'm 100% ready to buy, Jennifer will be the only person I deal with.

Wow this service department gets it - Just wow

This has to do with the service guys-they're all pretty much great. Efficient in getting everything done, super polite and they fixed my car...twice! Plus it was under recall and it didn't cost me anything. I'm not one that tends to take my car into a dealership to get it worked on for various reasons but I'll be sure to take my car in here, even if it's not under recall. John and Bill were ultra helpful and great guys to work with!

Mercedes Bakersfield is great

After a very long month, I am very pleased to say they Mercedes Benz Bakersfield has gone above and beyond to satisfy my family! Joel Gomez has been amazing, Jennifer has always been an honest and caring sales woman, and that goes for all of sales and financing! I'm extremely happy! I will go back every time! Thank you, thank you, THANK YOU!!!

Bad service

I ask about does a car which have add the illuminated star, but the dealer lie to me said yes. When I got the car he said illumainted star is broken go fix, and u have warrently coverage. In fact, the car don't have adding the illuminated star. And, I try to call back, he just answer u can add and u pay it and then he didn't answer ever.

Great Service

I always come here to service my car. They always tell me the truth & get the job done fast. Today, I had my car serviced & found out that it needed more repair. They told me that it would take 1 1/2 hours, & it took about 30 - 45 minutes to finish the job. I was soooo happy!

Ample breathing room and politeness.

Although Mercedes vehicles sell themselves, it was a pleasure working with Sangera. My husband, son, and I visited this place in July to explore some vehicle options. We worked with the staff to find the perfect fit for our family (the GL450 comfortably fits multiple car seats!) We negotiated a fair price and left feeling extremely comfortable with the price we paid for such a high quality car. The salesmen aren't cheesy or pushy, in fact they're kind and give you ample privacy and time to discuss the purchase. We love our GL and highly recommend visiting them!

No Purchase

I have not purchased any car yet I was only shopping around thanks

Mixed Feelings

Alright... I have mixed feelings here. But when I really look at what was bothering me about my experiences with Sangera, it came down to Mercedes Benz, not Sangera, as the problem. Let's break it down. 2.5 years ago, my trusty 13 year old Honda died. I was alone and scared and taking alternate means to get around... I had never bought a car before (bought the Honda off my parents at 18). A friend who is car savvy put me in touch with a guy he knew at Sangera. They talked through what I wanted and brought me a Certified Benz... Yes you read that right. They came to my place so I could test drive the car. I liked it and decided to buy it. My friend suggested getting an extended warranty (WARNING: DO NOT DO THIS) and so I did. I was green, I was new... I didn't know what I was doing. The Mercedes wasn't so bad. It felt super fancy after driving a 1990's Honda civic. It had seat heaters. And a CD player. (Turns out the tape player on my old car was a little outdated.) Fast forward 2.5 years. My Mercedes makes me angry. But that isn't Sangera's fault. I've replaced 9 light bulbs in 2 years... NINE! I didn't replace ONE on my Honda. This year was the first time I had the need to use my warranty. My recently acquired husband (shhh don't tell him I referred to him like that...) was skeptical of the warranty but the first time out of the gate, it saved us $700. Sweet! (except it cost around $3000) It was today that made me really mad. Did you know extended warranties don't cover airbags? Yeah. I have an airbag issue and the warranty won't cover it. Try as hard as he might, they service guy couldn't convince them to cover it... or the CV joint boot... So that is thousands of dollars of repairs that my thousands of dollars of warranty won't cover. But is that Sangera's fault? No... (they did sell it to me but I did buy it...) The service people at Sangera are super friendly and kind. They really listen to whatever you need and are very helpful. The lounge at Sangera is stocked with snacks and drinks and wifi. Not a bad place to hang out. They are pretty efficient at their work and I haven't had an issue with my car being stuck in repair limbo. Overall, I am frustrated with Mercedes and the warranty but I have been treated with nothing but respect from the guys here. They even offered a loaner since my car will be there overnight. AND they even offered to take us to the dealership that my husband's car is at (YES, two cars being repaired on the same day... dumb luck) if we needed it. I can't say I would recommend buying a Mercedes but if you have one, this is the place to go for service!

Good quick service department.

I can't say that I've experienced a quicker service on my cars. Not only were they speedy, but they were very upfront about the expected costs and services needed for my car. I was only in there for a routine maintenance and maybe a potential diagnostic, but as soon as I mentioned something outside of the regular service - the guy let me know what that would cost. I know this is a little thing, but they also wash your car. I have to say that it's nice to see when other dealers seem to be getting rid of the wash altogether to cut costs. I will say that I don't need two emails and a phone call to follow up on my service. I'm pretty sure that if I'm not satisfied I'd let you know, but hey - you know what they say about assuming. Kudos to them for making sure you're happy with what they've done to your car.

Customer service for sales gets an A+++++

Customer Service for Sales was awesome. Everyone was very helpful and made sure I got exactly what I was looking for. I leased a 2014 C250 I saw at a golf tournament. My credit was a bit shot due to isolated circumstances, but the director and sales consultant were very helpful and were able to let me walk out with key and car in hand. I will pay more than I wanted to a month, but I am ok with that, especially with the quality of this car. I am very pleased with my car and look forward to future service with them. I'm glad I chose this dealership.

Job well done

This is a very good dealership. The employees their work really hard to earn your business. Jeff was one of the best employees they have. I will be taking my car there for service because I know they will take care of me.

Such a wonderful vibe.

I purchased my first Mercedes from these guys 4 years ago, and have had 1 repair and several routine maintenance trips there. They were always helpful, polite, and prompt with everything they did, every step of the way. I don't live in Bakersfield now and really miss their service! I came in the other day just to see what they had and was treated with the most professional, sincere and humanized service I have ever received. They offered to wash my car (even though it was really old), my salesperson remembered me by name.. OMG!!! That was an awesome feeling. I didnt buy anything, just looked, and was treated like royalty. When its time -- I will definitely come back to buy.

PEOPLE -- Stop looking. This is the place!

By far the best Mercedes dealership this side of the Rockies! I say this with great truth -- being an MB lover and a gearhead -- this is where I take my MB. I trust the service department with my car on any repairs that I don't do myself. I love the people who work at this dealership and I certainly trust them working on my car. Although this is not the largest dealership in the area, you still get the best price when buying a new car -- and the service is on point. That is why I drive 70+ miles to deal with these guys/gals.

Could not recommend them higher!

I have purchased 4 cars from MB Bakersfield and used their service department on numerous occasions. They are everything you could hope for in a dealership: low pressure sales people, clear communication from service writers, highly capable mechanics, and the overall vibe is professional but personal and friendly.

Beautiful time with my bestie dealer.

Love this dealership! They are always friendly and getting service done here is a breeze!!!! I'm here once a week every week for a car wash for my brand new baby and its free!!!!! Can't get any better than that! :)

Cool people - Great Service department

I've not purchased a vehicle here (in Vegas) but now we bring our vehicles here for service and they are always very professional and competitively priced. Bryan and Dawn are some of the best service advisers! I also enjoy the laid back approach of their sales team while just browsing the lot! They are there to answer any questions but never the "what can I do to make you drive this car home today" pressure. Very cool place.

Internet sales is the very helpful

Loving my 2013 Mercedes-Benz C250 that I bought last month! Wonderful experience! Surrinder was my salesman and I'd highly recommend!

Very good experience

Lalo was a great sale representative. He was knowledgeable, direct, and pleasant to talk to.

5 stars for them

I'd rarely EVER give a car dealership 5 stars. However, I will at Sangera Mercedes after my latest car buying experience. If you want to deal with a sharp honest man, talk to Cambell there. He. won't sell you what you don't want and will try and help you if he can. You will not have to grab a shower to clean yourself after dealing with Cambell. Maybe the best car buying experience I've had in 30 years. Thumbs up for employing people like him and your finance manager BJ.

After all these years someone gets it right.

We just bought a new '14 Mercedes-Benz. We have purchased several new cars over 30 years and I must say this was the best experience! Cambell was the sales person and he was great!! We got a great price for our trade and great deal on our new car. The more we checked our deal against other places the better Bakersfield and Cambell stood out. We had to trade our VW Jetta TDI because the clowns at Family Motors just couldn't be tolerated any longer. They are real Scheisse Hosen ! Fahrvergnuegen this!

Very knowledgeable and professional

I went in last week just for a look, but ended leaving with a brand new car at a great price. Even though the specific car I wanted was not on site, Jennifer helped me get exactly what I wanted at a price I could not say no to. Excellent service, friendly staff, and never once did I feel "bullied" by my salesgirl. She was down to earth, easy to talk to, and genuinely on the customer's side. I would recommend Jennifer and this dealership to anyone looking to buy.

I hate buying cars

I hate buying cars. The technique I've used the last several times is to settle in on a specific make, model and feature pack. Arrange your financing early then do a phone/fax/email blitz of all dealers in the area. Get some good offers, then play them against one another until you get a good deal. The last two cars I've purchased have been Mercedes-Benz and they have both been from this dealership. Why? Simply because they have been the cheapest after working my plan. My brother-in-law works for another dealer in LA, and Bakersfield has even beaten the "employee price" deal I got from his dealer. I'm not saying you should walk into Bakersfield and take whatever price they offer. Get a few good offers and see what this dealer can offer. For whatever reason, they seem to compete on price. Maybe they are hungry or something, don't know. I can't comment on their service department or any other part of the dealership.

Worth my time to go here

I just purchased my first vehicle from Mercedes-benz Bakersfield. I worked with Surinder online, and he was very good to me. Never pushy, even when I was going to go with another dealership. It turned out that the other dealer could not deliver and Bakersfield got the vehicle I wanted, so I came back. I reached out to Surinder once again, and he was helpful and professional. Surinder did a great job of setting my expectations for all of the steps of the process. After the test drive, it was only 45 minutes and I was on my way home. I had pre-arranged financing and knew exactly what I wanted, so the rest was just formalities. Bakersfield made the rest a piece of cake. I'm sorry I wasted my time at that other dealer.

The integrity of the people here is first-class.

I had an experience with my Mercedes-Benz recently and the integrity the people at Sangera showed is first class all the way. I will be a life long customer because of the quality of the vehicles they sell but more because they truly put their customers first! Thank you, Lorie

This place will surprise you

Everyone has their own unique experience of purchasing a car. "Great customer service" and "auto dealership" usually don't pair with each other. But this place will surprise you. When you are in market for a luxury vehicle, "service" is one of the most important reasons to consider in your decision making process and Mercedes-Benz of Bakersfield does it better than anyone else in this market! Don't get me wrong, there are many luxury dealers who provides their customers with their best effort yet majority of them are trailing what Mercedes-Benz of Bakersfield does daily! Sales staff are friendly and courteous, and their service department is one of the cleanest service bays that I've ever seen in ANY kind of dealership! Their techs pamper your car while they service it!! Again, this may not be for everyone yet if you're in market for a luxury vehicle, this place will exceed your expectation.

Great experience!

Jennifer was wonderful people to work with. I will gladly refer my family and friends to her.

You're gonna love this place. I guarantee it :)

This is a top notch dealership that is informative and helpful.. They try to accommodate your needs when looking for a vehicle..... Also ask for Brian he is the best!!!!!!! he is my service advisor.

Buying here was easy.

I recently bought a car from Sangera. I already had credit union financing so that wasn't an issue. I went through their internet sales team and asked them to match the price of a similar car that CarMax was selling in LA. They emailed me back that they would match the price which actually saved me money and time/trouble to drive back and forth. It was the best car buying experience I have ever had. No bickering about price. From the time I walked in, test drove the car, signed all the documents, and drove off...it was done in under 45 minutes. They are very professional with me and made buying a car a pleasure.

I just bought my 5th car from this dealership.

I am always treated fairly and I have had the same salesperson and finance manager on each transaction. I send all my friends, business associates and family to Sangera and will always buy my vehicles from them. Service department is efficient, respectful and professional. The whole place really seems to be a team environment and customer service is an emphasis.

Very capable Parts and Service departments.

As far as Mercedes service goes in the central CA area, this is as good as it gets. It's expensive, but if you're coming here, you own a Mercedes and expect that. I drive up and down CA all week and even though I live in LA, I always make it point to plan my service around this place. It really is the best Mercedes- dealership I have been to. Here's what I really like most about the Mercedes-Benz of Bakersfield service experience: 1. They give you a free Mercedes loaner car! This is hard to beat. Getting to drive around in a brand new MB for the day is awesome. 2. Available parts, resources, and the cleanest shop in town. At independent shops, sometimes they'll need to get parts from the dealer extending the amount of time it takes to get your car back. Here at the dealer, they have most things in stock. Their shop is also the cleanest one I've ever seen. If you're here for service, ask if you can take a peek in the garage sometime, it's so clean it's hard to believe. 3. Joe, the parts dept. expert, is awesome. I've been in here countless times for parts to the point where he now remembers me there. You can also call in and provide a list of part numbers to have waiting for you when you arrive. Everything about Mercedes-Benz of Bakersfield is top notch except for the pricing. It's an expensive place, but it's also the best. I think you definitely get what you pay for here.

What's up? Doing the best job is whats up!.

I don't have any experience with the sales side of the dealership, but the service side was fantastic. Brian took care of me every time I brought my C-class in and took care of all my questions and concerns with no hassle. The facility was clean and comfortable if for some reason you had to stay and wait for awhile. Cars are tricky business, especially German luxury ones. People need to understand that and realize just how great a job Mercedes-Benz of Bakersfield is doing of minimizing the pain and hassle.

Lovely experience with this place.

Good service, even better personnel. This is the place for buy ANY vehicle. Mercedes-Benz of Bakersfield is the best. They understand what service means and it's why I drive over 60 miles to get my car serviced. The entire sales process was good... But the finance girl PJ was awesome! She really made the experience go above spectacular. The efficiency in doing the paperwork and explaining how things work was incredible. Actually made us feel like we were dealing with professionals. You will not be disappointed with your decision to buy from here.

Highly recommend for your next car

Great place to get a car! Surinder and Joel are an exception to to used car sales stereotype. They were realistic and fair. I received a fair amount for my trade, a fair interest rate, and my car is awesome. Would definitely recommend this place if you are in the market for a used car.

No surprises. Just a good darn car deal.

I'm an experienced car buyer and I was looking for a new car. I went to various dealership and found the stereotypical car dealer tricks were still alive and kicking. You think bait & switch, misleading advertising and high pressure sales techniques would be a thing of the past in our progressive society, but that's not the case with most car dealerships... I contacted Mercedes of Bakersfield and found an Internet salesperson named Surinder. I told him exactly what I was looking for and he made the buying process surprisingly simple. I picked the car I wanted, we did some old fashioned negotiating via email, and I got a very good deal on a 2014 E-Class. This was the easiest car purchase I ever made, and there were no "surprises" during the deal...

Feels good to make the switch

So I have been a loyal customer of BMW since I can remember. I really never thought I'd drive anything but a BMW. However they are as high maintenance as a Beverly Hills housewife and after having to take my X3 for repairs almost every other month, I did my research and decided to branch out. I was first going to just try out a used C350, but my sales person, Surinder negotiated a terrific deal on a brand new 2014. And now I am in LOVE. Their newly designed service area is uber swanky. My friend has an C-class that has 145,000 miles on it and has been relatively trouble free. Great location, exceptional service and the car isn't too bad either. I miss my awesome advisor at BMW, but look forward to establishing new beginnings with Mercedes-benz of Bakersfield.

TWO THUMBS UP

TWO THUMBS UP to Max over at the preowned department of Mercedes. Purchased an SUV from him a couple of weeks ago and he made the process simple and transparent. I was looking for a vehicle for my wife. My first visit was alone, on a Thursday after work, stopped by to see the inventory. Saw the vehicle I liked and told him my wife would stop by over the weekend to look at it. I couldn't go because I was working. Yeah, I can't believe either that I sent my wife alone to a car dealership, but when it feels right you just have to go with the flow. My wife also like the SUV, so I spoke with Max over the phone, sealed the deal and that was it! Monday came around and everything came out just as planned. What really impressed me most was the customer service after the sale. I had to follow up with a couple of questions and Max was always quick to answer and/or return calls. My next car will be with Max, ask for him.

Awesome used car department

This was the best car buying experience I have ever had. I found a wonderful 2011 Honda Accord fully loaded. I inquired about it online and first thing the next morning, I got a phone call from Surinder to talk about the vehicle, asked if I had any questions, and wanted to come in and schedule a test drive. I went in later that day, and met with him. He was so friendly, honest and very knowledgeable about the car I was test driving. They offered me a very fair amount for my trade in and then I headed off to the financing department. The Finance Manager there was very nice and she explained everything to me in full detail. Thanks so much Mercedes Benz of Bakersfield for the great customer service!

Customer Service is exceptional.

Excellent customer service! Have bought three vehicles from here since '11 and will continue to buy more. Management is aware of how to treat their customers. Top-notch.

I love this place!

I bought my car here in January of 2014 and had the nicest car salesman! Yes, they do exist. :) Since buying my car, my experience with Mercedes keeps getting better. I fully take advantage of the FREE car washes (I'm there about once every other week) during my lunch break. Not only does my car look beautiful when they're done, but they are always aware of my lunch break and finish within 15-20 minutes. I strongly recommend this car dealership to those who are looking for a new or used vehicle -- the free car washes apply to both for as long as you own the car.

Honest Dealership.

Had a great experience. Bought 2 used cars in a month. Honest. They want you to be happy. Felt like they put all of the cards on the table.

Treated me like a queen

I absolutely loved working with this dealership. They rolled out the red carpet even though I was buying a used car and not a new fancy Mercedes. Everyone was so friendly and approachable. I had an absolutely amazing experience with Phil. He listened to what I wanted for price point and color and found me exactly what I needed. He answered all of our questions and taught me everything about my new car. I will purchase all of our cars from Phil. I can't thank him enough for finally getting me into the car I always wanted. I have to say also being DOG FRIENDLY was another area that sold me not just the customer service.

Perfect time. Treated you well.

Nothing but a good experience here. The sales manager is fantastic.

best Prices eva :)

My fiance and I recently bought a 2013 Subaru Outback from Mercedes of Bakersfield and couldn't be happier. All of the used cars at the other dealerships seemed to be priced well above book value, while Mecedes priced our car well below book value. The deal we got was literally thousands less than comparable cars on the internet.

Much Respect!!!!!!!!!!!!!!!

I had always been a bit intimidated by this place, with its very high end cars. But when I showed up - I was in shock at how much cheaper it was. Glad I went here instead of the hyundai i was looking at. Now I drive a Brand new Mercedes. I was so pleasantly surprised by the high quality, attentive, and humble service. I can recommend Bakersfield Mercedes without reservation. This is a fine establishment that treats its customers well and with respect.

Valarie's Day

We popped in to Mercedes-Benz of Bakersfield on a Saturday to take a peek at the C's we saw on the lot. We had no appointment; we walked right in and were greeted by the lovely receptionist. We were paired up with Henry, and were promptly taken to view some pre-owned certified C's. They had a number of them on the lot that day. Before walking in the door, I had zero knowledge of the Mercedes lines. I'm admittedly not a car person so I know that I asked some of the most off-the-wall questions of Henry as we looked at the C's. He was so patient in his explanations and made me feel so comfortable and at ease. I would strongly recommend working with him! We took the C out for a spin and fell in love. We then asked the most important question - do you have any in another color? - and voila, one was brought in that morning. Lucky us! Ken was very patient as crunched numbers and talked through options (I wound up trading in my CR-V and they honored the price that Honda was going to give me to trade in), and at the end of the day, we wound up with a certified pre-owned C that we absolutely adore. The financing process was very pleasant and super easy. I also appreciated the tour of my vehicle (I swear its smarter than me) as well as the tour of the Mercedes dealership, which is really massive and very customer-oriented. Every staff member was so polite and willing to help!

You won't be disappointed.

I despise the whole process of getting a new car. I've had nothing but horrible experiences with sneaky slimy dealers and their motives to get me to purchase a car. The last experience ( I won't name them but they're right down the street and start with a B and end with a W) had me crying the entire way home ( needless to say I didn't get a car from them!). Because of that experience, I've was on the fence about trading in my money guzzling Mercedes. Campbell Cameron was great to work with. He showed me exactly what I asked to see. He never once pushed my buttons or attempted to persuade me to do something outside of my means. He was friendly, and answered all the questions I had. He made the entire process as painless as it could be and I couldn't be happier with my new ride. I can definitely see myself as an Campbell and Mercedes customer for a long time. So if you're like me and dread dealing with those no good car salesman, do yourself a favor and check out Mercedes-Benz Bakersfield.... Ask for Campbell and you won't be disappointed.

Very nice experience

It was time to buy a new car and I was dreading the wheeling and dealing that has to go on to buy a car. Who has the time and energy for that anymore?! I had 3 cars that I was researching and needed to test drive. My first stop was Sangera ,I was immediately greeted (not attacked) by Lalo, who was warm, personable and very knowledgeable . After showing me a car I was interested in and explaining all the options, I received a price for the car I had chosen. I explained I had two other cars I wanted to check out and would get back to them. Well, the other dealerships were not as friendly, professional or accommodating. I went back to Sangera, Lalo found me the car that I love with the specific options I wanted, went on his day off to pick it up and I bought my beautiful new C250 that week. Great price, great warranty, great experience. I can't imagine a better experience for purchasing a car!

Thank you jesse