Mercedes-Benz of Austin

Purchase

Entire negotiation and purchase agreement was done from Dallas via phone and internet. Rob and Dan were willing to work with me on my concerns. Upon arrival with a few minor tweaks to the contract I drove off with one of the finest vehicles I have ever owned. Highly recommend Rob and his staff of sales support people.

MB of Austin

I enjoyed my experience there was very superb will buy from there again

Good Professional Doing Good Work

My wife and I have purchase many different cars. Working with the people of Mercedes Benz of Austin was truly one of a kind. From the moment we walk in the dealership everyone was nice ,professional and just willing to help. The entire process was top of the line for dealerships and I will recommend them to all my friends. Great organization. Our sale person Stacey Olmstead knowledge, professionalism and knowledge of the car we looked at was outstanding. She researched things for us and just stayed on top of the entire process which made it very nice to say the least. She's a great asset to the Mercedes Benz of Austin team.

Led on for more than a week

I saw a previously owned GLS 450 4matic on cars dot com , with about 4,000 miles. I inquired on october 4th and started speaking with Nicholas Andrews and expressed that the wife and I loved the car and the price he gave to us. This is when things started to get strange. He REFUSED to take a down payment on the vehicle. I told him I was flying in from another state in order to pick up the car so I wanted to make sure no one else bought the car , again allegedly not possible for this car as it was too "highly sought after". After this he told me they do not accept checks? Really ? A car dealer doesn't accept certified funds from TD bank .... the manager has to sign off on it himself ! I knew something was up , so I told him to keep my check until the funds cleared ! This is some sort of discrimination. He asked me if I could wire instead and I said I have no problem doing that. He also tells me there's additional documents that I would need which he doesn't send me . I have to call again on oct 13th only to find out from the secretary that they cannot sell me the vehicle due to where I live. WHAT? I told you on the 4th I lived in North Carolina . You're telling me Mr. Boynton had no idea about this deal until today ? Why would you string me and my wife for so long , what do you get out of this ? Please do not do business with Nicholas Andrews , please stay away from Mercedes Benz of Austin.

Repair of GL 550

M-B Austin, Texas and M-B USA provided superlative service and interest in towing and repairing our GL 550. We live 125 miles from Austin, and we had to leave our auto in Austin for repair. Only suggestion I would make is for the dealer to allow towed vehicles to be taken into and stored in a secured area at the dealership for repairs on weekends.

Service that comes to you!

My 10k service was due and I made arrangements to come in to the dealer. However, since I live west of Dripping Springs, out in the country, scheduling a trip to the dealer wasn't a 10 minute exercise. I planned to drive in on a day I could afford to spend the majority of my time on the roads of Austin. I wasn't looking forward to it. However, I received a call from Jake with MB Austin to suggest I take advantage of their personal service at my home! I immediately took them up on the offer after I called to be sure that he was aware that I lived an hour away. He assured me I was exactly the customer the service was designed for. So, Jake showed up at my house, performed the service on my GLK and took care of everything in under an hour. I was so pleasantly surprised at the level of personal service from Jake backed by the team at MB Austin. I'll never shop anywhere else!!

Highly Disappointed--on multiple occasions

At first, I was highly impressed with the response time from their sales force after inquiring about a car online. They were prompt, courteous and thorough. The salesman contacted me shortly thereafter and scheduled a time for me to drive from New Braunfels to Austin for a test drive (almost 50 miles). I liked the car and the next day secured financing and scheduled another test drive with my wife. I told them that if it goes well, we were going to buy the car. Problem is, they sold it out from underneath us. I understand that they're in the business of selling cars and "first come, first served;" however, I would have expected a higher level of service from a Mercedes-Benz dealership. I had scheduled a SECOND test drive, had secured financing, had even told them that I was likely to buy the car. Knowing that this they're in the sales business, I wasn't going to blast them online....until...I was contacted by their sales manager and asked "were my expectations met?" I emailed her back and explained my situation and that I expected more from them...and then...nothing. No reply back, no acknowledgement...nothing. If you don't care if my expectations were met, then why ask? That's worse than not even asking. You've now not met my expectations on TWO occasions.

Reva Hope is easy to rave about

We were so lucky to come across Reva Hope at this location. She's such a delight and honestly works with you through the process. I had only a few minutes to walk their lot and return to work for meetings. We got a call from Bonnie who set us up an appointment. We met with Andy who introduced himself and left us to Reva. She's such a gem and will send all our friends and coworkers to her.She kept us updated via email and text. When we returned all the time consuming paperwork was completed which made it a wonderful experience. I'm sure everyone on the team is great. But if you want the extra mile and a seamless experience ask for Reva Hope

System Check

My car refused to remain in idle after a fresh start. When it became more frequent I immediately scheduled and appointment at the dealership because it is a trusted service from past experience.

Great service.

Thanks for a great experience. They went above and beyond and retrieved miss placed items in console. A big Thank You to Minh Fogel in the service dept.

Great First-Timer Experience

I had been looking for a new car for almost a year and had visited dealerships all over Austin. I started noticing GLA's around town and thought I should test drive one. Having never been to a Merdeces dealership and not being familiar with the brand I was a bit intimitated by the whole thing and was quite nervous when I pulled up for my appointment. Mark Hakim put me at ease as soon as I walked in though and made the whole experience a very enjoyable one. Not only is he warm, friendly, smart and a good listener, he is also very knowledgable about the product and was never without an answer to my one million questions. His demeanor and attentiveness allayed my anxiety about the whole process and I feel a bit like I have gained a new friend. I'm head-over-heels in love with my new GLA and look forward to working with Merceds-Benz of Austin for my next new car experience.

Great service

As always a pleasure to do business with Austin Mb, Annie is a super SA.

Outstanding Experience

Great service and really appreciate the loaner car

World class customer service

From the greeting to departure and everything in the middle, everything was first class customer service. Chase in the service department was always in communication with us, we never had any surprises. This being said, we will make our next purchase at Mercedes-Benz Austin. It is worth the drive from San Antonio. Customer service world class service. Thank you.

I have lost count of ho many cars Ray has sold me.....

Mercedes makes a great car, but not all Mercedes dealerships are created equal. It's the people that make Mercedes-Benz of Austin better than every other Mercedes Dealership. I have had the same salesman for 10+ years. I don't remember how many cars I have bought from Ray Terranella, but he has gone out of his way to get me what I want every time. This time, he searched the country for a Mille Miglia Edition SL and had it ready to deliver 2 days after I asked for it. Glenn took the time to show me the new features and set up my MBrace account. Glenn Mayhugh knows the ins and outs of these cars better than the engineers who designed them. Don Rollish got me rates better than I expected and had me out the door in my new car in no time.These guys take all the hassle and anxiety out of car buying. It was more like spending a couple hours with old friends than negotiating for a new car. It's the people that make all the difference.Rick Culleton

AMG Service

I've purchased 6 new Mercedes Benz from Mercedes Benz of Austin. They exceed my expectations on sales and service. I know that if you try them one time you will always return to them. Great people, great owners. Just like the Mercedes saying. "The Best or Nothing" Mercedes Benz of Austin lives up to this every day.

Purchase of E350W

I am happy with my new car. I upgraded from the C250 to the E350. I was happy with the service at Mercedes Benz of Austin. They know me here and went out of their way to help me find the right car. The great service and a good vehicle selection is why I am a repeat customer.

Excellence at its finest...

Mercedes Benz of Austin exceeded my expectations and more. From my first contact to the last, I was treated with respect and as a valued customer. As stressful as car buying can be, and this is my 12th car purchased in 30 years, this was truely a pleasant experience. No high pressure sales tactics used at Mercedes Benz of Austin. I purchased a CPO 2015 C300 4matic and I LOVE IT!!! I tried buying/finding something closer to home in San Antonio, Tx but the selection was limited and priced a bit higher. Mercedes Benz of Austin not only had a large selection to choose from, but were affordably priced.Mercedes Benz of Austin is dealership others should try to emulate. Keep up the EXCELLENT work!!!

Micheal Bakiris is Excellent!

I searched the entire state looking for a Mercedes with specific options and only found two, one at Mercedes of Austin and another in Houston with a Mercedes dealership who did their financing through a third party. In other words, not a real Mercedes dealership. As a matter of fact, most of the dealerships I spoke to offered marginal attention and customer service. The local dealerships in Dallas (one of which weve purchased a car from in the past), kept sending me back the generic we will contact you shortly form in response to my inquiry online, and when we visited them and test drove a vehicle, they were supposed to email us back about our search, but instead we got an email thanking us for our time, and keep them in mind for a future purchase. We were also looking at a top of the line, fully loaded Volvo, and although we thought the Mercedes we were looking for was gorgeous, we had a Volvo and knew their process and the deal I was getting was too good for our practical nature to pass up. For one last push for the Mercedes, (my wifes birthday was this week so I was willing to make the seemingly impossible happen) I contacted Mercedes of Austin. Mercedes of Austin told me they could not give me a quote on a lease over the phone. As much as that may have frustrated my desire to secure the vehicle, I respected that. After dealing with dealerships throughout the state, I could sense by this and the generally stellar reviews on line that they had scruples. I told Bonnie, whom I was speaking with on the phone and who was very courteous and professional that I would come back to them if I couldnt find another, but if they wanted to get the car off their lot by Saturday, to have someone call me back. This was on a Wednesday. Thursday I began speaking with Michael Bakiris. He is excellent and courteous at his craft and he offered to negotiate a lease with me. After a few conversations during the day, and a brief one on Friday, we nailed down a competitive price point. I was extremely grateful to Mr. Bakiris for the opportunity to go from making a lateral Volvo move to getting my wife the Mercedes she really wanted. I booked the flights from Dallas to Austin for the next day. I woke up early Saturday morning and saw that our flight had been cancelled due to maintenance. I panicked and rebooked an earlier flight. Michael said he was going to arrange for a driver pick us up from the airport. When Michael texted me the name of the driver, Brian, and his number, I contacted him and told him our flight was rescheduled and we were there early. He arrived promptly with little notice and courteously drove us to the dealership. I finally was able to meet Michael in person and found him to be very warm and friendly. Michael did everything he could to expedite the process just as we requested. He had Patrick Rodriguez, the concierge specialist, show us how to navigate all of the luxury options of the car. He was excellent and it was an experience unlike any we have had in purchasing a car before. When he saw that we had the classic Ipod, he even made sure to exchange the newer cable for the one we needed. Above and beyond. He took us into the store to pick out key chains and our choice of swag. Afterwards he gave us back to Michael who immediately took us into the finance office where we met Don Rollish, the finance lease manager. He was prepared with all of the paperwork printed and ready to go. He went above and beyond to ensure we were aware of key aspects of a lease. He was extremely informative and the process was clear cut. We signed the papers and Michael introduced us to the Manager of the dealership who thanked us for our business, and off we went in our new car. My wife said she thought that not only was it the most painless experience with a dealership but it was actually quite enjoyable. By the time we returned home we both felt that if we stick with Mercedes in the future, we want to deal with Mercedes of Austin. THANK YOU so much Michael Bakiris - for your exceptional customer service, your courtesy and a truly enjoyable opportunity to join the Mercedes family.

Chris Hernandez was great, along with the entire staff.

Please understand that I was not really looking to purchase at this time, but the service I received from my salesman was hard to turn down.

Outstanding service

I am just want to say thanks to Anni Weis she did an outstanding job, she is very professional and has very good knowledge in her area of work.I drove hours from home to buy me a vehicle I showed up almost at 800 pm and she stayed very late almost until midnight with me, Thanks again Anni I owe you a dinner. Tony from the Border

Outstanding and profesonal dealership in Austin, TX!

I bought my certified car from W.C Wright and was received the excellent service from him and the financial officice . W.C is very profesonal and very helpful ! I love my car !!! I would definitely recommend Mr Wright and the Austin dealership to everyone!

Great experience

The people at Mercedes-Benz of Austin make you wish you could've owned a Benz your whole life. They are courteous and thorough. The respect your time and genuinely care that you have a pleasant experience.

Customer Care, Service, and Repair

This dealership is most outstanding: in service, consultation, emergency service, and overall professionalism that I have ever encountered. I am so thankful I was invited and attended "Customer Appreciation Day" in June. They provided a courtesy inspection and found I would be needing rear brakes. I immediately scheduled my appointment. The customer service is always excellent and the repair done at a reasonable price. Ron Odom, has been my service person who always make me feel I am a valued customer. His knowledge and professionalism coupled with his patience, to provide the answers satisfactorily to questions relative to required services needed to all of my questions is assurance that this dealership is outstanding. Additionally, whether I need a courtesy ride home or a courtesy car, all of the personnel who assists is extremely professional and helpful.In January, 2015, I experienced one of the scariest experiences on an out of town trip relative to my vehicle repair and safety. Efforts to resolve the matter were unsuccessful noticeably of no concern to the towing company who caused the distress. However, 6 months after the problem existed, I talked about it to MY Austin Dealership and the problem was taken care of in a MATTER of DAYS by Mr. Kevin Benton!! I am proud to own my vehicle and happy that I have a vehicle and dealership that is outstandingly reliable.

Repair

A-1 service!!!!! Professional, courteous, dependable....delivered what they promised and had all repairs completed on time!! Our service rep, Chase explained everything up front and wanted to ensure we had a great experience.

Quick and very high quality.

I was from out of town but treated like I was a repeat Customer. This is a very high quality shop.

MB of Austin Gets It

There is a reason I have purchased three cars from them.

My Service

My Service Advisor Minh Fogel is very knowledgeable and professional.Always take a time does such a good customer service. Even I have a question about something and write e-mail she always respond. Sometimes when I get loaner the lady working at the desk is very slow and that really bothers me. Especially in the morning we got to back to work. Last time I was waited for a while and I ask her later on she gave a wrong key.

service on a tire

Outstanding customer service was provided! Minh was very knowledgeable and professional with all the questions I had related to my servicing needs. Thanks so much for a great experience!

Service experience

Great service as usual! Everyone was attentive and they gave me a great loaner! The work was done quickly and without any expensive surprises. Thanks for a great experience.

Stay away

Horrible experience at Mercedes Benz Austin with Scott Cuny. Do yourself a favor and take your car anywhere but here! This team completely sabotaged my vehicle to the point it would no longer run after a routine oil change.

Always treated like family at MY of Austin

The staff there from the time I arrive are always courteous and professional. The transition from my car to the loaner car is always quick and stress free. I gave the 5 star rating primarily because my experience with MY of Austin is always stress free and I really appreciate that.

Great customer service

My car was making some noises and had a defective visor and was repaired within 2 business days. Another great service appointment by MErcedes Benz of Austin.

My service tech was very knowledgeable and helpful.

The roadside assistance is topnotch. The tech knew about Mercedes vehicles and was very helpful. This is much better than a generic roadside assistance service.

Personel excellent and great service

I've been dealing with Mercedes Benz of Austin for many years and have found their performance very high. Anything you need to know about service can be answered by Chris Hirsh, service manager and Ron Odom. They are always there to answer your questions and will lead you in the right direction. You won't find anyone better at what they do.

Great Experience!

Everything from the moment I walked in on Saturday morning was professional, friendly and top shelf customer service. Scott my customer service rep actually drove my car to understand the condition I was describing. It was taken care of and buttoned up on time for my trip.Best auto customer service I've received in a long time. Joe Capriotti

Great Service

Mercedes of Austin has a great service department. I heard a little rattle. They went on a test drive until it could be duplicated. Let's just say that took awhile. Even so, they spent a day chasing down the rattle to make sure it wouldn't happen again. The rattle was insignificant, but they want the car to be perfect and di what it takes to make it happen.

Amazing experience.

Annie was nothing short of spectacular. I just moved down from New Jersey and happy to have a dealer like this by me. She was very helpful and courteous. She answered all my questions happily and make it a very pleasurable experience. Would definitely recommend.

Professional and quality service with friendliness

The service department is amazing. I love bringing my car here for service. They have taken care of me for years and I know they will provide exemplary customer service each time.

Great service and friendly staff

The staff called me following my car being towed in to let me know it was received and gave me details about the problems. I asked about speaking with a lease sales person to discuss my options because I was considering not making repairs if I needed to pay and would turn the car in soon anyway. It would've been helpful to know everything was covered under warranty upfront. I was also bummed the car wash station was down:) Aside from that everyone was helpful and friendly...I'm from Houston and it was nice to have a little slower pace here...out there everything is rushed.

Service

Wade Wells adds a personalized service. He knows I love my car and he understands how important communication is a key to personalized service. He always makes me laugh.

Your dealership is what sold us.

We shopped around for several weeks before making a decision on which car to take home. Among the cars we looked at...Audi, Jaguar, all very nice vehicles. Mercedez has really good competition out there. But your dealership was by far the best one we visited and it was obvious from the second we walked in the door. Not only was your team determined to sell a car to us, they wanted us to know they would be available throughout the life of the car we finally decided to take home. Everyone was very friendly. From our sales person James who was very helpful and knowledgeable, Patrick who patiently gave us a tutorial, Don who made sure we understood the whole process, and not least of all the pleasant and helpful young lady at the snack bar who went out of her way to be helpful! We appreciated everyone very much and we love our new car!

Service

Very friendly and helpful - timely, on top of all concerns. Happy to recommend. Chase and Wade both very professional as was valet. Will be back

Thank you Mercedes- Benz Austin

Everyone who works here is incredibly helpful and friendly. I had my car maintenced yesterday morning, and it was a great experience. The maintence took less than predicted and the waiting area is beyond comfortable with wifi, good snacks, television, and coomfy seating.The team member who helped me was so great! She updated my information very quickly and made it a very smooth process. I would recommend this dealership and Mercedes Benz service center to everyone :)

service at mbz of austin

As always excelent service.I'm being taken my 2 cars to this dealer and is always a pleasure to do business with them.

Routine maintenance with a few issues

They were very helpful in addressing my issues and even replacing the ones they could not fix. They were very friendly and professional. I would highly recommend them.

Routine maintenance

Gave high ratings to reflect my experience with Ron Odom who keeps me well informed on work progress. He also handled battery replacement for key and fuse for cigar lighter.

Excellent as always

First class service comes with a purchase of a Mercedes Benz. Each time I have brought my car in for service, I've received excellent service from this location. Scott was great, very informative, knowledgeable, and gave me a coupon toward my service.

Magnificent

I will tell you I was on my way to San Antonio, I changed my mind at the last minute and decided to go to the Mercedes of Austin, due to the bigger Inventory of the CLA 250. Mark did an exceptional job, and was honest from start to finish.

Service with Chase and Oscar

I took my brand new GL350 in for a back seat seat belt malfunctuon on Wednesday. I was immediately welcomed by the service guys outside and escorted to the loaner counter with Oscar Becerra. It was 7:45 a.m. and Oscar was in a great mood. He pulled up my information and remembered me and my husband Sam from many years ago. Personalized customer service makes such a hugs difference and Oscar is obviously a valued member of your team! Once all my loaner worker was completed, Oscar introduced me to Chase.He asked the right question, he never promised me a quick fix, but explained how serious Mercedes Benz takes safety and therefore my car would take top priority.Larer that same afternoon I received a call from Chase informing me that he had the seatbelt completely replaced. I was delighted and surprised at how quick the whole process was. Thank you to your team.Kind regards, Genevieve Cardozo 5128017954

Wade wells

Wade makes all the difference in my experience with Mercedes Benz. He is super at his job! He has made my situation with my 2015 s550 tolerable, my car has been trouble since I bought it. One issue after another and it has been in service almost once a month.

10+ years of great sales and service!

We've been dealing with Mercedes Benz of Austin for over 10 years. We've bought numerous cars & SUV's through them and have used them for regular maintenance service as well as major repairs/updating on older high mileage cars or damage we've incurred. Without a doubt, we have always had excellent service and results when dealing with MBofA. I've taken out of warranty vehicles to other "MB" service garages to get 2nd opinions of repairs needed and costs of repairs...MBofA has always been spot on in diagnosis and actually fairer on costs than non-MB shops who are MB specialists. Excellent performance from WC Wright (sales) && Ron Odom (service). AAA+++++

Fantastic service experience

The entire service department is to be commended. Mercedes Benz of Austin collectively makes its customers feel prioritized and communicate openly, honestly and regularly. For that reason, it's the only place I'll trust my vehicle to be serviced in Texas.

Always great and dependable service!

Drove in with a slow leak and the service department looked at it and analyzed the problem immediately. Had a new tire and was back on the road before dinner.

Fantastic service provided by Wade & Bobbie

For the past 6 years that we've owned our Mercedes Benz we have enjoyed great service from Mercedes Benz of Austin. My service consultant, Wade has the best listening skills and follow up regarding my MB and has the most reliable follow through with updates on the service process and readiness of my car. He even calls and checks back with me a day or two after I've picked my car up to confirm that all is well and I'm happy with it.Bobbie is also very helpful in processing a loaner car for my use.

Longer than expected

Was told it would take 3-4 hrs. After 6 hrs they finally finished. Everyone was very nice. 6 hours for a brake repair is far to long.

Service

Great customer service. Chase is always professional, honest and knowledgeable --going the extra mile to insure customer satisfaction. Oscar B is also easy to work with always has a loaner ready. Thank you Chase and Oscar!!

Great customer service experience

The service was great, no waiting. they had the loaner car and paper work ready for my signing when I arrived. And cleaned my vehicle as well.

Excellent...again!

Everyone is wonderful from our service manager, Ron to Bobbie with the loaner car department. This is a huge reason I will keep buying Mercedes!

Service with Class

My wife and I have been extremely pleased with MB of Austin since 2011. Christiana did an excellent job for being new to the Service Rep game, at least for us.I was saddened to see Bobby go to a sister dealership. He was one who set the service bar to its pinnacle.Service Items Punch List:I had a windshield wiper nozzle replaced.Vehicle InspectionAir replaced with Nitrogen in tires.Read Drive Flex Disc replaced.Leaking Valve Cover repaired.The only thing I was puzzled about when I received the keys to go home was, after starting my E500, the Fill Wiper Fluid Resevoir light came on. It was no biggy, I informed the young man and he filled it up right away.I also like your new means of feedback. The last on I completed was too cumbersome.Sincerely,Dr. Hlis

Awesome!

This entire dealership is excellent! Every single person was nice, especially my sales person Reva! She is nice, knowledgable, and honest. I highly recommend this dealership! Couldn't even get anyone at Audi or BMW to call me back, but they were so professional here that they EARNED my business! My new C300 is awesome, but I would give them my business simply based on their customer service and fantastic sales and finance team. This is my first Benz, but it probably won't be my last thank to MB of Austin! :)

very satisfied

We will be back. The overall Mercedes Benz experience was quick and quality orientated. Please keep up the good work. It's nice to see such impeccable service

Mr Wade is the man to see!!

Mercedes-Benz has the most professional and welcoming atmosphere. Every time I need assistance someone is eager to help fix the issue especially Mr.Wade. If you're having trouble with your car definitely contact the service department. Honestly you won't be disappointed!

super nice experience and very well attended by the seller

Good deals they do whatever it takes to give u the best deals...the seller do his best to get us the monthly payment we were looking for

Seamless, professional, amazing service

Reva made everything so easy for us. She is very professional, proactive and pleasant to work with. Everything was well orchestrated- from the paperwork with Don, the vehicle pick up, and everything that needs to happen from the moment we spoke to her. I would highly recommend Reva and Mercedes Benz of Austin.

Awesome!

Immediately greets customers with a warm greeting and move them through the service process rapidly and efficiently! Minh is the greatest service advisor I have ever dealt with! What a great dealership and customer service is always foremost with them!!

Michael Bakiris brought us back.

Mercedes Benz of Georgetown has been begging us to come back for six years, calling us every year. The reason why we continue to use Mercedes of Austin is because of our sales rep, Michael Bakiris. He truly cares for us, has an interest in our well-being, and goes the extra 2 miles. It is because of him we have stayed here, and not sought after the better deal in Georgetown. Our experience at MB of Austin has always been pleasant, and more than enjoyable. When it comes down to repeat business, it's relationship that brings people back, and relationship for us at MB of Austin has and will be with Michael Bakiris!

A dream come true

I brought my 2 children and my husband to Mercedes-Benz of Austin with less than perfect credit and a dream that my first car could be a Mercedes. I set my appointment for a test drive. We arrived a little early to be greeted by Anni Weis who is one of the nicest people I have met in a long time. Anni took us on our test drive and brought us back to the dealership to fill out a credit application (which with less than perfect credit is where I thought my dream would die). We had a decent amount saved up for a down payment and Anni worked hard along with Dan Boone to make my dream come true. We went to the coffee bar and the girl that was there made an excellent frapacuino (good enough to rival starbucks) and she made the kids some hot chocolate which they said was really good she was very professional and nice as well As their website says they have many lenders to work with the credit challenged. Long story short I have my Mercedes now and everyone in the family loves it and we can't imagine how we lived without it.

Oil change

Very prompt service, informative and great lounge and snacks. Service advisor also provided additional info on services due and services to be considered. This allows customer to plan service within his schedule.

Mercedes vs BWM

The day before of leasing our Mercedecs we went to BWM and although they have nice cars, yet the sales person and the level of care and customer service was not up to a luxurious standards. Pual, at Mercedes Austin, has done tremendous effort and didn't let us go out from the dealership without driving the new car with us being 100% satisfied with the product, service and rate. Not to mention the great tips were given to us for our protection from the finince guy. Last yet not least Glenn delivers the car with quick review on the features as we were in a hurry and offered to spend more time with us when we pick up the linces plate. Great experience! we are proud to have our first Mercedes and yes it seems to be a begining of long way to go. Thanks Mercedes and for everyone who has made our purchase such a delightful experience.

Excellent service

Wade was awesome, he is very patient and called me though out the day with updates, the service was prompt and my vehicle was ready on time.

PURCHASE EXPERIENCE

We had a great buying experience at Mercedes Benz of Austin. They met our expections for trade and pricing, with a friendly, professional manner.Connie & Robert Johnson

Service

Scott was kind and professional. I needed a regular service done to my ML 550 2014 and was asked if I wanted to wait or would like a curtesy vehicle. I had tons of errands to do so getting a rental was crucial. When I came back to the dealer 2 hours later, my car was ready and washed. Scott explained in detail on what was done on my car. Apparently I had a tear in my tire which was replaced with a new tire! I am SO happy that I bought the Extra warranty for tires and rims. Whew. So my cost today-Zero!! ??

Emergency buy delivers unexpected benefits

Driving home from San Antonio in late March, we had the misfortune to be rear-ended on the I-10 access road right at the city limits. Our 2011 E-350 sedan let us walk away uninjured from an accident that resulted in the totaling of both cars (amazingly, we drove home with no problems afterward) involved. Finding ourselves thrust into buying a new car without prior planning, we sought a replacement for my wife's beloved vehicle. The sales staff at MBA helped us find exactly what she wanted and set up an excellent deal on very short notice (the process was concluded in 3 days). I highly commend the dealership for helping us enjoy a hurry-up car purchase, and to remember that it should be fun to buy a new car!

Mercedes Benz of Austin always gets it right.

The service is always professional and the staff is incredibly courteous and professional. Scott Cuny is an asset to the dealership.

Great

All was great except it took forever for them to wash my car when I came to pick up the car. They said it was because they were vacuuming trunk, but that was a lie because it was certainly not vacuumed.

Wonderful Service

I was extremely pleased with the customer service I received at Mercedes Benz of Austin. Scott was wonderful and had a pleasant demeanor which makes all difference in the world to me, especially when I'm spending my hard earned money. They Made me feel welcome and I really like that. Mercedes Benz of Austin is the ONLY place I will take my CLS-550.

Always a very good experience

I had an an appointment to bring my car in for service at 8 AM. I was a little concerned because I wound up with a meeting that started at 9 across town and I wasn't sure I would make it. Without even having to say anything Ron and the team had me in and out with a loaner in less than 15 minutes. Very impressive. It was the same on returning to pick up my car. Very efficient. You guys rock!

Pleasant experience

Quick, easy and always professional. I have been using this dealership for 15 years and have never had a bad experience, whether in sales or service. I am glad they are in Austin!

Great job

Jim Lang is phenomenal. Brett liming was fantastic. Some of the most courteous and knowledgeable guys I have met in the business I'm also in the business myself and they were great.

Total Awesome

Had a great experience especially when n purchasing 2 vehicles at one time took less then 2 hours great salesmen really Happy will be my car dealership forever

Purchase of 2015 SL-550

Ordered a 2015 SL-550 in Jan. and picked up Sat March 28th. Great experience with knowable sales staff and management. Annie Weis my salesperson was exceptional both in her knowledge and helpfulness throughout the process. She even tracked the boat for me! The sales manger Rhonda Zanka was also extremely helpful as I am a difficult customer to satisfy as I look at all aspects of the experience. I visited every Mercedes dealer within 200 miles of Austin and came back to Anni and Rhonda at Mercedes Austin.If my wife can decide on a color and model I will also shop here for her car in the weeks ahead.Thank you All,

Great Dealership

I just love this dealership! The sales & service depts are excellent and I always have a great experience when I go there! The employees all very nice and personable. It's nice to know there are still some businesses who place a high emphasis on "excellent customer service"!

Great experience

Staff did everything to please me and get the deal done.Ray and WC did a great job togetherHat's off to you folks !!!

Always excellent

We have been buying our cars from Michael since 2000. It's always a very pleasant, very easy transaction and Michael is great. This week I took my S class in and as usual left it in the capable hands of Ron and then went across to sales and bought another vehicle from Michael. Can't imagine buying anything other than Mercedes .

"Superb"

Scott Cuny meet all my needs as a valued Mercedes customer and was very professional. I got an appointment at 11:45 am via mobile phone and drove from Georgetown getting a rental and appointment less than an 50 minutes.

Customer Satisfaction

The sales staff were thorough and pleasant to work with in reaching a mutually satisfying deal on a new Sclass for my wife. In particular, Patrick Rodriquez provided an outstanding delivery experience. This was our 2nd Sclass purchase in recent years and each experience has met the MB customer experience claims.

Very good experience

Very satisfy with the quick turn around. Liked the loaner. Felt like the labor was much pricer compare to the parts. So far it works great.. The reason I did not give 5 stars on the quality of work because on a previous repaired, the issue was not fixed.

Awesome!

Jesse was great! He helped me get the exact car I wanted! Everyone was so nice! Would highly recommend this dealership to my family and friends!

I tried for two weeks to buy a car

The model car I wanted to buy was not on their lot. Stacey helped me find a car that would fit my needs. Ronda appeared and said she would contact the MB dealer who owned the car and have it sent to MB Austin for me to purchase. (She had previously tried to talk me out of buying this color combination). Almost a week went by with me checking every day as to whether the car was available. It became obvious that there must not have been enough margin in the sale for this dealer to close the deal. I finally called the dealer who held the car, MB of Richmond, and in 10 minutes over the phone, bought the car, at a price $1500 less than MB of Austin wanted for a car they would not sell. Point taken, if you do not want to make the sale, let me know the truth. Everyone was friendly, knowledgeable, but when it came down to the transaction, they were just not interested. Too sad for everyone involved.

Thanks Teddy and Mercedes-Benz of Austin!

After abruptly leaving another car dealership due to the salesman's rude and condescending tone, I headed over to Mercedes-Benz of Austin to check out their 2011 Hyundai Elantra. The staff made me feel like a princess. Coffee, cookies, and plush couches left me pampered and at ease. Teddy enthusiastically showed me the car, and I instantly fell in love with it's sleek interior, smooth ride, and electronic amenities. He gave me a great deal on the Hyundai and even returned my rental car to the Enterprise branch in South Austin for me. Upon handing me the keys, Teddy took a celebratory picture of me and my new ride. I grinned the entire drive home.

Purchase of a certified SL 550

Michael,Don,and Glenn were great to work with!!! The car could have been detailed better. Cosmetic items do count heavily when purchasing an SL 550. I would defiantly recommend these TEXANS to my friends.

Solid, professional service-what'sexpected from M Benz

I recently bought a 2015 C300, an excellent car, my fifth MB since 1974. Anni Weis, my sales lady, provided professional & friendly help, always supportive, never pushing. Andy Burrow, new car sales manager, moved the process in a price-worthy way. Rhonda Zanka, general sales manager, was helpful in the process. Glenn Mayhugh provided the needed technical help in setting up the car (MB's operating manual is poor, to put a kind word to it.). Wade Wells, my service adviser, was thorough and kept me informed by phone on progress of the minor adjustments the car needed.Years ago, Stanley Marcus, of Neiman Marcus, said that if a sales person does not approach a potential customer within one minute from coming into an establishment, walk out as customer service is not a priority. MB of Austin meets Mr. Marcus' test.

Service on 2008 E320 Bluetec

I have religiously done all service as described by the owners manual at MB of Austin. My car has 92,000 miles on it and being a diesel I was of the belief I could get at least 200,000 miles on it. My wife noticed a small oil leak (drops of oil) on our garage floor so I scheduled an appointment to bring it in. I was told there was an issue with the oil cooler line and that the motor mounts needed to be replaced also (around 15 hours of labor in all). I explained to Scott that while I did not have extended warranty any longer, that this had to be an indication of some kind of failed parts. Scott worked with MB and with the shop foreman and we agreed to split the cost 3 ways. As such, my car is now fixed and I believe the repair cost to me was reasonable. Thanks to MB and MB of Austin for stepping up and doing what was right.

Thank you Mercedes Benz Of Austin and Stacey

Thank you so much Stacey for helping me find the perfect car for me. I love everything about it! Please thank your manager and Dan for having to deal with my negotiating team, I'm glad we were able to come to a sweet deal. Highly recommend purchasing a vehicle from them. Best customer service I've ever dealt with.

Annual service and maintenance.

Bobbie Pyka is a Star in your organization. Professional, friendly, through and pleasant to deal with. There was a challenge with the loaner car and she immediately came up with a solution.

Great Service!

I've been coming here for years to have our vehicles serviced. Whether regular maintenance or unexpected events, this service department is top notch in assessing issue(s), making repairs, and staying on time for completion. That's why we have been coming here for years! Definitely tops in customer service.

Ideal maintenance service

My Service Consultant was prompt and professional and attentive to my service needs. He was ready to assist me so I could get to work.Thanks Richard W.

Second to none

Every experience I've had at MBoA has been five star, from calling to make an appointment to final drive off. Everyone is always pleasant, accommodating and make me feel like they really care. My service advisor Chase is always so attentive and gets the job done!

2004 S430 at Mercedes Benz of Austin

My wife works in the legal field and we were looking for a used vehicle one that was no more than 4 to 5 years old. While searching the internet I found a 2004 S430 Sedan for sale with 41,000 miles on it. No picture had been posted of it so I kept passing it up. There was however a 2008 S550 with low miles that peaked my interest. So we loaded up the Van and took the drive to Austin. Upon arriving at the dealership we were greeted at the front door as if we had just entered Grandmas house. Very warm and inviting. Bonnie Bradshaw is who I had originally spoke to about the vehicles via internet and phone. She was very responsive and professional, she in turn set us up with an appointment to talk to Jim Lang. Jim could of sold us ocean front property in Arizona, he was that good and very professional. Needless to say both vehicles were emaculate, but my wife fell in love with the 2004. The Service team had this vehicle so clean that I told Jim he had brought us to the wrong car. It looked brand new. I must say all the vehicles were emaculate. If the team at Austin puts this much work into a used car, I can't wait to purchase my next Mercedes. Thanks Jim and Bonnie.

service & tail light

It was outstanding, excellent service, immediate attention, loved the loaner, plan to come back when my car tells me to... thanks guys! Hope you have a great holiday!!!

Service department is great, but sales/customer satisfaction

I want to start by saying that the service department is second to none. Minh fogel has been my service advisor for almost 5 years and she is amazing. Unfortunately for her, she has to see me a lot. On the other hand, I have tried to reach salespeople (my husband even talked to one and explained the situation- the salesman told him he would call him back and he never did) and dan boone (because he is the finance guy who handled my lease) at the dealership multiple times to discuss trading in my lease early because of repeated safety issues with my car (suspension has gone out 4 times in less than a year, brake lights constantly going out. The traction control went out while I was driving. Most recently, after I got my car back from getting the suspension control fixed (for the 4 the time) and the traction control fixed, the check engine light came on 2 days later. I never even received a phone call or email back when I emailed and called about trading in my lease early. For this reason, I will NEVER buy a Mercedes again. It is fine if the answer is no, but I at least deserve a return call or email.

Fantastic Customer Service.

Minh Fogel is my Customer Service Specialist;Intelligent and caring;Nice and courteous;Her knowledge of her job is beyond compare;Fantastic at her job and helping customers;Outstanding in her field;Great person all around;Excellent customer service skills; and aLovely person to talk with.You will not be able to find a better specialist than Minh Fogel under the guidance of Chris Hirch and a better auto dealership than Mercedes Benz of Austin.

Family Friendly

Buying a car from the Mercedes "Family" of Austin is such a unique experience. From the moment you walk into the showroom you can sense that this car buying experience will be different. "Everyone is so Dang friendly". There is no tension or pressure to purchase a vehicle. Everyone works together as a team to ensure your every need is satisfied. Ask for Stacey, you won't be disappointed. She is a very knowledgable, professional sales associate who will make your buying experience so enjoyable. Her friendly non-aggressive approach to car buying is so refreshing. This is my second car purchase from Stacey and definitely not my last. So, If you're looking for a car dealership that treats you like family and cares about you and your buying experience, look no further and take a trip to, The Mercedes "Family" of Austin. You won't be sorry.Tell Stacey, Rob, Andrew and Don that Texastonypro says, "Hey"

Refreshing Experience!

I do not like the car buying process, new, used, luxury, or clunker. Car buying and pushy sales people are discouraging. Stacey was the exact opposite. She made the process relaxing and enjoyable, a true professional. More dealerships, organizations, need people like her. Thank you, Stacey. I love my new car!

Repairs

Excellent service! I am no longer working in Austin. However, I am so pleased with Mercedes of Austin that I continue to take my car there for service even though it's 1 1/2 hours away.

Perfect

I absolutely loved working with everyone at Mercedes who helped me purchase my car this week. They were all so nice and honestly it was probably the easiest / quickest car transaction that I have ever made in my life. There was no hassle or stress that usually comes along with car buying from most dealers. You definitely have high quality people working in your establishment and we will definitely be back to purchase our next car with you. Thank you for being so nice and helpful!! Its extremely appreciated!!! John Butler is an amazing sales person an a pure delight to work with!!

Excellent

Great customer service at Mercedes Benz of Austin.. I can always depend on Chase Adkins to take care of me. The quality of their repairs is superb !

Another Excellent Service Experience

Ron Odom was helpful as always. Will continue to use Mercedes Benz Austin service center for both my vehicle and my spouse's vehicle for all service.

Excellent service

Everyone was very friendly, efficient and professional. They made it easy to drop off and pick up. I was extremely pleased and feel confident that my vehicle is serviced properly.

great service

Everyone in the maintenance dept was super friendly, very professional and helpful. Service was performed quickly and all the questions I addressed with them were answered to my satisfaction. I LOVE this dealership!

Awesome experience

Great experience and are sales person Anni Weis went over and beyond to make my wife and I happy. Great job I would recommend everyone to go see Anni Weis she is a great asset there for Mercedes Benz of Austin. They are lucky to have her there. So don't wait and go see Anni Weis for your new Mercedes. Thank you Anni from the Horta Family!! Thank you so much Don in finance for all the great help and advice. Great team of people.

ML320CDI

Purchased over the phone and on internet with very good service. Recommend highly. All questions answered and paperwork done without delay. Used USAA Buying Service and USAA Financing.

Satisfactory Experience.

Mercedes Benz of Austin, Good Place, Good Service, Good Quality, Good People. They attention was great, fast. De service was excellent, the rental proces incredible. I definitely will recommended this place to anyone who look for get there cars repair. Trust me won't be disappointed. It the best place in Austin for luxury car's.

Wounderful

Mr. W. C. professionalism made my visit and purchasing a Mercedes Benz, a fun and joyful experience. The friendly business atmosphere at Mercedes Benz of Austin is like being at home, you don't want to leave until you have bought the right car.

Great service department,

Fantastic service department. Okay on sales, dumpy place for a luxury brand.

Friendliness and professionalism

TR Macall handle my transaction as an experienced professional. He provided information and details on the vehicle I acquired. He proceeded to introduce me to all key personnel at the dealership. Everyone very friendly and courteous. My experience with Mercedes Austin was very pleasant and I look forward to having my needs supported by Mercedes.

Friendly and great service

The dealership itself is amazing. Great design and staff is incredibly accommodating. Our service provider was very professional and the valet staff was as well. I will definitely take my vehicle here for service.

CLA 250

Service and sales are excellent, will recommend that my parents talk with Chris before they purchase their next vehicle. Friendly staff and comfortable customer waiting lounge.

Outstanding Sales Experience!

Two visits to the dealership in one day! Jim was "at our service" and helped my spouse and I make an informed purchase decision with multiple test drives in a no pressure environment. Great experience!

Excellence

Excellent experience. Fouad was very helpful during our visit. All questions ware answered. It is evident customer service is a priority at MBOAustin. I will gladly return for my future purchase.

Your highness, uh Mr.

Annie made a difficult, for her, she was thrust in the middle. I had tire issues when I purchased the vehicle. I talked to another service writer, who was not in the day I dropped it off for my b service. Long story, Annie had to get up to speed quickly, with a rather time pressed, impatient guy. Great job Annie.Randy Wilson

No customer service

I've purchased many Mercedes over the years and the reason I have always kept going back was the customer service. I can't say that is really the case anymore. The dealership seems only interested if you are an easy sale. My current Mercedes depreciated at an alarming rate and even though it's a current CPO it was still about $9000 below what the dealership was willing to pay as a trade in. They had no interest in working with me even though I was willing to work with them in terms of taking a loss on the car. They just don't call you back, no consideration at all, just flat silence. That is how they are dealing with someone who has purchased numerous Mercedes, how do they treat the average buyer?

Years of exceptional service at Mercedes Benz of Austin

We have been purchasing cars & suv's for years from MB of Austin and without a doubt they are the best there is. Our purchasing experience has always been terrific-no pressure, friendly, informative sales and a willingness to go waaaay beyond the call of duty. WC Wright is freaking awesome! As far as service goes, again, it's an exceptional team. Ron Odom is our service guru and he is as good as it gets, in fact, he's beyond fantastic. He knows his stuff and should the unexpected happen, he will go above and beyond to get you back in your car and on the road again. I've had the regular maintenance service and the occasional human "oopsie" on our part which requires towing car(s) in (in fact, 2 tows this year! We put a lot of miles on our cars and road hazards are problems for tires and engines). The cars themselves have never been an issue, they are phenomenal--reliable, safe (amazingly safe in unsafe road conditions!), spot on quality. We have one we're keeping that's 100k+ miles and going strong, the others we tend to trade in every 2-3 years. We've financed and leased and paid cash along the way and in every situation, it's been a great experience.

Service review

Thank you for taking such good care of us and our car while we were giving birth! Such a comfort knowing it would all be resolved swiftly and smoothly, as always.

Annual Check Up and Inspection for my SL550

I always feel like I am the most important customer that Mercedes-Benz of Austin has ever had! They the most friendly, efficient and well organized service dealership I have ever encountered. They always give a loaner with the service and have the best coffee bar if you decide to wait for your car. I can't say enough about Mercedes-Benz of Austin. I will take my SL550 to no other car service establishment ever...only Mercedes-Benz of Austin!

Johanna

Stacey was wonderful to work with. She is the only reason I didn't go to Georgetown MB. I highly recommend her!! The sale process was made easy.

From 1-10/ A Ten Experience

Bob Kadura is by far the best sales person that I have in countered in all my years of dealing with dealerships.Always kept me informed and in the loop while I waited for my vehicle to arrive. Excellent people skills, a person who truly cares about his clients and is a good reflection of the Mercedes dealership. It's been a pleasure to buy a new Mercedes under his direction.

Service Manager

Excellent Service, Mr Hirsh was very helpful, and do all what He can do to get me the Best deal, and the best rate. Definitely I will recommended this Dealer to everyone.

Sean Condon

Wade did an outstanding job and impressed as usual. He even delivered my car to me at the office to save me some time. I really appreciate what he does.

fantastic experience

Reva is a very friendly, efficient young woman. Don also was extremely friendly, efficient, and helpful. Have never bought a car so easily. Plus they have wonderful cappuccino!

Professor

Ron was extremely helpful and presented me with options on service to my ML320. His professionalism and care are one reason I think this dealership is top-notch.

Thank you Wade & MBoA

Another job done Right the 1st time.My 2000 E320 had a 4 wheel alignment done.Tires were rotated and balanced.It makes a difference.The little vibration is gone and it is riding like new.

Mmmmm

I'm happy with the whole service. Thanks ! I love my new car! I don't like long reviews with at least 25 words required !

Outstanding!

It was an outstanding experience across the board; no high pressure sales. Reva was extremely patient, attentive, accomodating, and educational. The team was tremendous and very helpful.Thanks to everyone for creating an enjoyable purchasing experience. Shawn

Poor Service

New management has really changed my mind on this place. Would not buy from them again. Prices are too high and kinda bad attitude. Buying from Dallas from now on.

The best

Wonderful thanks to Ron OdemHe is so profession and knows his job very well. He is the only person I trust and want to wok with. Especially with my car

Car services

Good services and speedy it is fixed as expected. The waiting room needs to be more choices of food and drinks. Overall is good no issues

Best Dealership Experience Ever

Anni Weis, the sales advisor I dealt with both over the phone and in person is the absolute best. I couldn't recommend more highly.

Excellent

Very easy work. Not pushy he allowed us all the time we needed. It was a very pleasant experience, we went in to look at 2 vehicles and didn't think we would buy the same day.

Mr. Johnnie Williams Sr. And Marta Rivera

Thanks for great service . Keep up Wonderful work !! We appreciate your time and effort. All the follow up calls and concern. Very friendly staff. Clean and neat. Out standing customer service :-)

Great Service

Bobby Davis was my service Tech and I have to say: "By far the best customer service I've received from Mercedes!" He was professional and knowledgable about all of the services my car required and had my car in and out in a timely manner. He kept me posted with any charges or issues I should be concerned with, which never leaves me surprised with at the price! I feel like my car will have a long lifespan with Bobby Davis there! Thanks Mercedes of Austin!

Mercedes Benz of Austin

I am very fortunate and thankful to have Ron Odem for my Service Advisor. Mr. Odem is professional, kind, caring, knowledegable and greets treats me in a prompt manner whether in person or by phone. He informs me of my vehicle's service needs in clear understandable terms and of the completion of work performed on my vehicle. Additionally, he assures that transportation is provided while my vehicle is being serviced. I truly believe Mr. Ron Odem is a continued asset to Mercedes Benze of Austin. He is a wonderful person to have for a Service Advisor. I am grateful he is mind. Nell PetersonMr. W.C. Wright was very helpful to me and my brother when he was searching to purchase a used vehicle. Mr. Wright was very knowledegable, patient and kind while discussing and showing my brother the various vehicle that fit his budget. Mr. Wright was a wonderful person to have as a sales person and definitely seems to be an asset to the sales department at Mercedes Benz of Austin. Thanks. Nell Peterson services rendered.

Service

I found the first service in Texas a painless experience. Staff was professional and friendly. The receptionist, the person assisting with loaner, the cashier, all went well. Richard called to inform me of additional findings and when the car had to stay over the weekend. I found the experience efficient and easy for me.

CUSTOMER SERVICE

Customer Service is very important to me as well as how I am treated. To date, there are two employees that I have not felt respected by.

Customer

Everything from the greeters to the cashiers was extremely professional. It was my first visit to the dealership and it will not be my last. Excellent customer service.

Service

Service was great! Hopefully next time they can bring out the car to me quicker or have it ready after leaving the cashiers but overall A+!

Mercedes Benz of Austin

Very friendly and accommodating. My loaner car was ready when arrived. Everything on the list for Service A was completed and when they said it would be.

Best Dealership I've ever worked with!

I have worked with several CTX Benz dealers, they all consistently fail to meet expectations and mine are higher much than your average customer. Austin exceeded my expectations, my car was returned un-damaged and service completed correctly on the first visit!I was apprehensive to use this location given old Yelp and Google reviews. All so not true!Annie Daniel is a wonderful, sweet and caring individual. The porters are great kids; actually, you can tell management treats their employees wonderfully because everyone was caring and courteous! I just wish I could meet my technician, thank him and share what an excellent job he did with my alignment, my GLK drives like new. The Georgetown location replaced suspension and failed to even just check the alignment.The newly constructed dealership is beautiful too!Thank you for taking such good care of me MB of Austin, you have a service (and future sales) customer for life!

Great Work!

Always a great experience getting serviced at MB Austin. Bobby was great and they fixed more than I even asked to be fixed. Very thorough.

I give them a 10

My experience buying my Mercedez was excellent. The staff was pleasant, helpful, and not trying to sell me some thing I didn't want. The price of the car and trade in was fair and did require constant haggling before reaching a deal. Best experience in buying a car I have ever had.

New Car & First Service

Chase explained everything and the car was returned when promised. No problems. Terrific service. The sales process also was easy and friendly. Rob and Anni made it easy and were able to answer all questions. Definitely would go back.

service

I was very pleased with the outcome of the service.this is my first Mercedes Benz and I'm enjoying everything about it. I will continue to go back

Feels like family

Every time I bring my car into Mercedes Benz of Austin customer service is Amazing! The staff is patient and extremely helpful. Bobby Davis is always a pleasure to work with.

Roadside assistance

Only downside is the initial telephone contact was too burdensome in getting to a person to talk to about your predicament. Tighten up the sign in process so you can get to the help you need.

Bast costumer service

Automotive service Advisor job purpose is by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Minh Fogle did all that and more, she Maintains customer report by explaining in detail and expected return of vehicle, obtaining customer's approval of estimate, and kept us informed by telephone; answering questions and concerns. Anyone with the patience, personality and work ethic like Minh will be the ideal image of Mercedes Benz, Any work I will ever need done in the future, I definitely will go back because of Minh Fogle. thank you Minh...Kay Solh

C service for Mercedes S 600

Everything went smoothly. Since the C service takes over 3 hours I was able to get a loaner for the day at no cost. This is a very good service to provide for people who can not be without their vehicle for extended periods. I believe this is the only dealership that offers this service. Bobby Davis provided immediate attention and is always friendly and customer oriented.

Service

Took my car in for a Service A. Staff was very friendly and quick to get me into a loaner vehicle so I could go on about my day.

Super great service

Ever since I bought the ML350 I have been taking it to the dealer for any service, they are all courteous, prompt and the ease of dropping off and picking up is real smooth. Richard Walker was awesome he fixed the problem and helped us by matching the price of service. Richard you rock man. Ash

Great service!

Mercedes-Benz of Austin has been my exclusive service dealer since I purchased my 2004 C-240 Estate. It is great to have a service dealer that is extremely reliable, prompt, courteous and friendly. Every member of the team is very knowledgeable and helpful. They keep my car running at peak condition. The Customer Lounge is a relaxing place to enjoy an espresso when waiting for those quick fix jobs such as topping up the oil or window-washer tanks. I know that when it is time for a new car I will return to purchase another M-B.

Ladage service of S550

Ron did a very good job getting my vehicle fixed, keeping me informed, and working with me on a slight discount if I did all the recommended service suggestions at one time. I will tell everyone I know with a Mercedes to go to the dealer over the various chop shops/ knock offs like Ben's Workshop that work on Mercedes.

Excellent

Personable and not pushy. Went above and beyond to accommodate me while the car I wanted was being located. I will purchase here again in the future

I had a nail in my tire and they came to my hotel and put...

I had a nail in my tire and they came to my hotel and put the spare on. The next day I dropped my damaged tire at the dealership and it was repaired within two hours, with only a $29 charge. The staff is very friendly and accommodating. I would highly recommend this dealership.

just met Chase, but he clearly understands customer...

just met Chase, but he clearly understands customer service. He's my guy.....he put a priority on servicing my auto and provided me with a loaner.....O U T S T A N D I N G service....

Very friendly, informed and respectful staff.

As a recent transplant from Salt Lake City, my service needs were addressed immediately and professionally after confirming and transferring my service records. The team provided me a late model loaner vehicle that was immaculate and allowed me to take care of business for the time my Merc was in the shop. Despite the current construction, which was very well contained and unobstructive, I felt like the flow thru from delivery to pick-up was seamless and streamlined. This dealership is exemplary and should be commended for the excellent service they provide. I will most certainly be back for current service and purchase of my next Mercedes.

Mr. Santos Arriaza

I don't have words to describe the great service i received from Ray Terranella, he was helpful, courteous, friendly, overall awesome person. He deserves and award!

Service Advisor Wade Wells always takes great care of our...

Service Advisor Wade Wells always takes great care of our cars. He's knowledgeable, responsive, and a pleasure to deal with. Many thanks for a consistently satisfying service experience.

Did work as specified, but didn't fix problem with...

Did work as specified, but didn't fix problem with back "gate" not automatically opening yo the touch?. This has been a problem for a few months

A-1 Service and warranty work.

Mercedes Benz of Austin continues to deliver excellent service with efficient and friendly staff.

Great Service

I always get great service at Mercedes-Benz Austin. My Service writer is Ron Odom, he does a fantastic job. Ron is the reason I get my cars serviced at MB-Austin.

Richard did a great job. He was courteous and kept in...

Richard did a great job. He was courteous and kept in touch to let me know about any changes that came up during the servicing.

great experience thanks to Christy and Wade

Christy and Wade really streamlined the process and got me in and out of the store very quickly.

These folks were very conscious of my item, and I was...

These folks were very conscious of my item, and I was given attention from the minute I drove up. Everyone was courteous and could not have been more helpful. Bobby kept me informed of what was needed and when the work would be done, and when the truck was ready toward the end of the day when traffic was heavy, was accommodating in let me pick it up and return the loaner the next day.I really got the sense the dealership is trying to up its game.(I do not understand why I have put in so much personal information below or "register" to submit this review. It contrasts so much with the positive experience I had with the dealer!)

Excellent Service

I had some issues involving the warranty and these guys really came through for me. Couldn't be happier with the level of service I received.

Very friendly- excellent team and would highly recommend!...