Mercedes-Benz of Arrowhead

3 year service problem

Took in Sprinter to get checked out and ended up with a leaking roof at 12,000 miles, now warranty is out and we have to pay for a problem that was never fixed. Last year took in our Sprinter to get checked out and get its service done, however when we drove from Arizona to Florida, our car ended up shutting down in the middle of the highway and wouldn't start back up. Then we got to Florida and took it to their service and they ended up fixing it, spent our whole vacation at the Mercedes dealership trying to fix their mistakes. Then this year we take it again this year for a check up and they tell us everything is perfect, come to find out our roof was leaking from the rain. We called and asked for help but they weren't willing to help, were extremely rude through the whole process and hung up on us. Just because of all these incidents we've changed our whole out look on the Mercedes brand.

Deceptive sales tactics and lies

I worked with Michael Sobczak. It was obvious all he wanted was a sale. I could live with his horrendous grammar and accent, but everything else was too much. He said everything I wanted to hear even though he was not being honest. I should say that either he was intentionally lying or he was just one of the most uninformed salesperson alive. Some issues- wrong money factor on lease rate, didn't know about next years model with added features, service plan "included" which he pointed out several times, but I later found out to mean that they automatically charge you $1200 without disclosing it at all. I found out at the last moment after reading thru the contract in the finance dept. I was told about 10 times how important the survey was and how it affects his salary, which is just tacky. 6 weeks later I still haven't received the survey....coincidental? doubt it. I was asked to come in and sign the paperwork before the end of the month so it would count toward that months sales so I said ok. Once there, I was told the lease starts immediately. I said I came to sign the paperwork so the deal is closed, but my car wouldn't be delivered for another 2 1/2 weeks, so why would I start paying on a car that I don't have. Absolutely ridiculous! My car was promised and took an additional 2 1/2 weeks to arrive after it couldn't be found. 2 emails to the GM Matt Kinder have gone unanswered. When we got a loaner car after my car, Michael couldn't be found. Michael couldn't be located until we were driving away in the loaner, after waiting around 35 minutes. Real nice to leave us hanging and no one knew anything about the promised loaner car. I will say the receptionist at the front desk was very professional and concerned about us sitting there waiting with Michael nowhere to be found. Also, Josh was very professional and knowledgeable when he came out to teach us all the car's features. I will never return to this dealer and will now have to drive 45 minutes further to go to another dealer which is absolutely fine with me. I am so frustrated with Michael and the GM. I waited 6 weeks after getting the car to write this review in hopes things would've gotten better but this dealership continues to disappoint.

New car mercedes cargo van Sprinter

I'm so happy with this service for the new Mercedes cargo van I will recommend to everybody

Avoid

If I could, I would give them a zero star review. They will do and say anything to make a sale. I purchased a new car in April with Bob Cross over the phone. When I went to pick up the car, a random person handed me the keys and then just walked away. A refund check that was promised by the sales person never surfaced. The worst car dealership experience I have ever had! I recently purchased a BMW in Portland and I throughly enjoyed the process working with the respectable sales people there. I will stick with BMW as they clearly have much better business ethics.

Fantastic Experience

I just purchased my first Mercedes Benz this week, and I have to say it was my best car buying experience. Michael Sobczak was fantastic to work with and he helped us select the right vehicle. Michael made the buying experience very enjoyable and it was a pleasure to meet him. Todd did a great job in the finance department and Josh was very patient instructing my wife on how to use the many technology features of the car. Overall a great car buying experience. I will return again to Mercedes Benz of Arrowhead for a future purchase.

Employee appreciation

I have been dealing with Don Depaul since 1970 and have found him to be genuinely honest,helpful and very knowledge. I trust his opinion and won't deal with anyone but him.

Great knowledgable parts dept. and responsive sales team.

Great parts department, very knowledgeable and helpful. Sales team is responsive and prices are very competitive especially on MB CPO cars, which are a great deal.

Excellent service!!!

Hello, I am a proud owner of a Mercedes C250 and I had a concern on the vehicle so I had scheduled a service. Prior to my C250, I owned a Lexus and I must admit that was quite surprised with level of service that I have received today. I had pleasure of working with Tina Griffith, she was a professional, polite and pleasure to do business with. When i got there, she had arranged for a service tech to sit with me and see what the issue or my concern was, I do not remember his name but he was just as professional as Tina. Such level of service, attention to detail made me feel that my concern was important and as a valued customer. I want to take a moment and personally thank you for hiring such great induviduals and making my experience as EXCELLENT as it can be. Thank you!

Grady Seasons

Drove into Phoenix from Oxnard. Had car trouble and had no time to waste. Your dealership was awesome. I have never received service as fast as your team provided. A guy named Jay lead the efforts. I got home just in time for my sisters wedding. Thank you for your great service.

Peter Kagaro

My car is my life. I make my living traveling to all parts of Arizona. I can not afford any down time for vehicle problems. I recently visited your dealership and I was treated with excellent service. A service rep named Jay took care of me. I was in and out and back on the road. Efficiency in service is important to me and have found it difficult to find great service in the past. Great job guys! PS I enjoyed the snacks, I had not eaten all day

Very happy with my experience

We have leased two vehicles from this dealership and haven't had any bad experiences. The customer service is top notch and our salesman is practically considered part of our family. He makes sure the vehicles we purchase are not only what we want but also a good investment.

Excellent Out Of Town Experoence

It was a real pleasure working with Michael Sobczak. We couldn't find a quality SLK350 in Vegas but found one online at Arrowhead Mercedes in Az. Michael called us right away, went over the features of the vehicle, sent us additional pictures and the carfax. Because the car was certified Mercedes and rare to find, we flew out to Arrowhead Mercedes. Michael had a car waiting to pick us up at the airport. The process there was quick and easy. We had been researching this type of car for a month and knew that Michael was giving us the best price without all the hassle. The car was everything we expected and more and Michael and the dealership exceeded our expectations. I highly recommend traveling to this dealership.

Great Service Experience

I'm always impressed when I take my car to this dealership for service. I was recently greeted by a friendly young man named Jay who got the car in and set me up with the service adviser Adrian. I got the B service package and was very pleased with the service. My car is always delivered to me washed and cleaned inside and out and looks great. I can think of many instances where I've been disappointed with customer service at stores and restaurants, it's refreshing that some places like this Mercedes dealer still know how to treat a customer.

Outstanding Mercedes Dealer

Jeff Lane is a very reputable person. He went out of his way to not only get me the car I wanted through a dealer swap but gave me an outstanding deal on the car. He was direct, honest and did exactly what he said he would do. There were no surprises. We communicated for weeks back and forth to get the deal done and he found ways to save me money that I had not thought of. In addition he allowed me to keep my other Mercedes on his lot as a curtesy to me, until the new owner could pick it up. Then about a week after the sale he sent a gentleman, Chris, to my home to make sure I understood all the intricacies of the vehicle. Besides Jeff, Todd Davidson in financing was also very straight forward, no surprises and very hospitable. Other people I met at the dealership, though I don't know their names, were equally polite and eager to help me. I will go out of my way to do business with this dealership. Outstanding service. I HIGHLY recommend.

I love this Mercedes Benz dealership

I love this Mercedes Benz dealership. Everyone there is great to work with, I am always treated like I am their favorite customer, and I always feel like I receive a great deal.

Poor Communication is Disappointing to Long-Distance Buyer

While looking to purchase a specific make/model of car, we found one here via a web search. The sales person (Jeff Lane) was very quick to respond to all of our questions prior to the actual sale, BUT as soon as the sale was complete and our check was cashed, I wasn't able to get any help from the dealership to assist me with shipping specifics, title info, etc. I was shocked at the lack of call backs after leaving messages at both the dealership and the sales rep's cell phone. Not only did Jeff not call us back, but the lack of cooperation from Thomas (sales management) and Todd (finance) left me in disbelief at the unsatisfactory customer service post-sale.If you are looking for a long-distance purchase from this dealership, beware of their lack of communication and good luck!

Best experience purchasing a car ever had.

The dealership has a very different feel from other Mercedes Dealers I visited and my salesman Bob made me feel comfortable, yet was diligent about getting me in the right car and informing me of all the vehicles' features.

Mercedes Repairs

Mr. Phil Tiemeier took care of all the repairs that needed for me. Then, even do the follow up. I am so glad he is there, they are very lucky to have Mr. Tiemeier on board/working for them.Thank you.

Best ever

Best experience purchasing a car that I ever had. The dealership has a very different feel from other Mercedes Dealers I visited and my salesman Bob made me feel comfortable, yet was diligent about getting me in the right car and informing me of all the vehicles' features.

informative, kind and professional

Rob the sales agent was informative, kind and professional. And the vehicle quality is amazing.

Arrowhead Mercedes Always Exceeds My Expectations...

Joey Ramirez and the entire staff from greeter to cafe operator always exceed my expectations. I enjoy visiting there with all of my Mercedes and have in fact ordered a new 2016 S.

Very happy with my sales experience!

As long as their are salesmen/women of the caliber of Stephen we will be back!

My experience was exceptional.

My husband and I truly enjoyed our interaction with Bryan. He was professional, knowledgeable, and a joy to work with. He went above and beyond to find the perfect Mercedes for us. I am a USAA employee, and have shared my experience with other employees at USAA.

The service and knowledge of salesman was great

The service and knowledge of the salesman was great! The automobile is wonderful.

Still Waiting

Purchased a car in June from MB of Arrowhead,given temporary plate good until July 29. When permanent plate was not received I called dealership with concern, I was directed to finance dept, left message ,no call back, Two hours later called my salesman,he informed me plate was mailed 4 days ago. I live in same town as dealership so I had my doubts. I called the DMV and they informed me that my registration was processed that morning. Called my salesman and told him what I had discovered and that I was going away for a long weekend,this was a Wednesday afternoon.He was going to get back to me. That Saterday he left me a message, plate was at dealership and I should come pick it up on Monday. Had to drive car with with illegal temp plate. Great Service Called General Manager to complain. STill WaitingHarvey Glickman

Everything has been perfection from start to finish.

If you are in the market for a Mercedes, you simply cannot do any better than Mike at Mercedes Benz of Arrowhead. We have purchased two vehicles from them and I could not be happier. From start to finish, everything has been perfection.

Nothing but the very best.

The sales team at Mercedes Benz of Arrowhead is outstanding and very professional, especially the salesman that worked with me, Steve Souther. He went at length to find the right vehicle for me, which he was able to find. I called him first and told him what I was looking for, and when I arrived at the dealership, we walked out to the lot and immediately found the car that I wanted. This is our third Mercedes that we have purchased from this dealership and have had nothing but the very best from them, be that it was to purchase a car, or bring it in for servicing. I would definitely recommend this dealership to others. Based on our service and the people who work at MB of Arrowhead, this is a 5-Star dealership. Thank you everyone.

We enjoyed ourselves. We will be back!

My husband and I purchased a car with Mercedes-Benz of Arrowhead a couple of days ago. The sales person was friendly and easy to deal with.

MB of Arrowhead and our Salesman were Pleasure to Deal With

This was our second purchase with MB of Arrowhead and our sales agent was Gary Kelly, he was a pleasure to deal with, would highly recommend him. The whole process was smooth sailing, and he could immediately answer all of our questions.

12 Year Customer

This year when the time came to acquire a new car, I also had a new salesman, one of the nicest young men I could ever hope to work with. He worked diligently to find the colors I wanted, the extras I wanted the car to have plus the price I needed. On delivery he was so informative on everything I needed to know before leaving the dealership. I would advise anyone I know to head to Mercedes of Arrowhead for a great experience in purchasing a new car.

I know I can call anytime...

Excellent service....no pressure. Every appointment was on time and the agent was extremely patient and helpful. I recommend dealing with Mercedes Benz of Arrowhead very highly indeed.I am delighted with my new car!! I also feel reassured that I can contact the agent for any small issue and I know I will get an immediate response.

Beautiful dealership with friendly staff

Beautiful dealership with friendly staff, offering a large selection of cars inside in a climate controlled environment. Jeff Lane had an extensive knowledge and a talent for keeping engaged through out the entire sales process. He made it a wonderful experience.

highly recommend

Bought my very first MB and I must say it was a very pleasant experience. I highly recommend coming here for your MB, there is a lot to choose from and the customer service is exceptional! From the moment I walked in to scope out cars, to test driving , all the way to driving off the lot with my new car. I had been searching for a new car for about 8 months and they've made this so easy for me, they took care of everything. I had almost every salesperson/manager greet me while I was there. They were very knowledgeable and thorough with everything. My salesman, Gary, was very honest, down-to-earth and friendly and willing to go above and beyond to help me get what I wanted. They are all great there. Highly reccomend this place. Even to this day Gary follows up with me and helps me with my car and it has been over a year! Excellent service. I would buy my next car here and only here.

Always a Pleasure

Luis Jordan was a pleasure to work with. He was very friendly, knowledgeable and accommodating. He listened to our needs and wants and made appropriate suggestions. It was a very painless transition from my current lease-end to a new leased vehicle. Todd Davidson was also very friendly and helpful. They took great care of us. I'm very glad to still be part of the MB family.

Customer Service a man of Excellence

Monday June 1st my wife and I took our Mercedes to Arrowhead Mercedes for service, when we pulled up Phil Tiemeier came from his desk to greet us, he shook my hand and then went around an opened the door for my wife. He then ask what he could do for us, I told him we were here for the B1 service on the car. He told us it would take about two hours and said if we needed to go somewhere he would get us a driver. We said we would like to go to breakfast, they took us and picked us up when we called. when we returned Phil told us there was no charge. He thanked us and said if there is anything he could for us just call. Phil Tiemeier is friendly always greet you with a smile, Phil i s an asset to Mercedes of Arrowhead and to the Mercedes Corporation. The company needs more people like Phil Tiemeier A MAN OF EXCELLENCE. Thank you Reverend Thomas and Michelle McMullen Sr.

Best Dealership New Car Experience In My Life Epic!

Excellent about every thing. The Arrowhead dealership is awesome as is everybody that works there. My salesman Luis Jordan was very knowledgeable about his product and he was excellent to work with. From the moment I first spoke to him on the phone and until we closed the deal he was a great person not just a excellent car salesman. Even after the deal he calls and he at one point he came over to my house to educate me on the vehicles new technology. I totally would do it AGAIN!! I love My C-300 and Luis could not have been better THANK YOU ALL

Best Car Buying Experience Ever!

I had a great car buying experience with MB of Arrowhead. There was no pressure to buy a vehicle and I was provided the best possible pricing. I ended up custom ordering my car from Germany and Gary Kelly kept me updated on the entire process. He was very good at explaining the process and all the feature options related to my GLA 250. Gary even picked me up from house to go to purchase the GLA when it was ready. He has made me a MB customer for live. The dealership is very modern and clean and they have great customer accommodations including Starbucks coffee!

A fantastic dealership.

Mercedes of Arrowhead is a fantastic dealership and I would recommend them to anyone who is considering a new vehicle.

Top notch as usual!

Have been bringing my car here for years. Phil takes great car of me and my car. Top notch as usual, as expected, and why I drive a Benz. There IS a difference.

Very happy!

This is our second buying experience with mr Marty jaffe and we couldn't be happier. He does an outstanding job and you are lucky to have him at your Scottsdale location !!

Happy USAA member!!!

Between the USAA car buying service and my sales advisor,Luis Jordan,service was amazing! I could not be happier. I actually called in to ask about some warranty questions and weighing pre-owned vs new. Luis spent time researching my options before I even came in to test drive a vehicle. He invested his time before he knew if I was a serious buyer. I really appreciated how respectful they were of my tight schedule and they didn't try to push me outside of what I said I originally wanted. It gets better... When I went in to finalize my purchase I was out the door and in my new car in ONE HOUR! If you hate the car buying process I highly recommend Mercedes Benz of Arrowhead. They roll out the red carpet and make it enjoyable.

Review of Mercedes of Arrowhead

I love my car and am a return customer. My husband and I both upgraded our cars and returned to the dealership and our sales person, Bob Cross because of exceptional customer service.

Very happy with the custome service.

I am very happy with the customer service Mr. Phil Tiemeier provided. He always called, to follow up with me after my car service. I glad to have Phil as my Service Manager at Mercedes-Benz of Arrowhead.

The Best Of The Best

I am Reverend Thomas L. McMullen Sr. Not long ago I took my 2013 Mercedes E350 to Mercedes of Arrowhead in Peoria Az There I met a man by the name of Phil Tiemeier Asst Service Manager I was greeted with a hand shack and a smile he ask me how could he help. Phil took Mercedes service to the highest level of customer service. I worked in retail for many years dealing with customers from all walks of life so I know customer service. Mercedes should have this man as a training manager for the people in customer service. He is the Best of the Best when it comes to customer service. I will only deal with Phil as long as I have my Mercedes. I hope there are awards for people like Phil Tiemeier because he is the Best of the Best. Reverend Thomas L. McMullen Sr.

Masterful!

The sales person, Bryan, was very warm, sincere and knew the product well. Todd, in finance, was also impressive with his knowledge and promptness in getting the forms together for my signature.

very welcoming

Arrowhead Mercedes was very welcoming and specific to my needs. They had great customer service.

Attentive, friendly and very professional

Bob was attentive, friendly and very professional. He returned all calls promptly, and is an excellent representative of the brand. Should the need arise in the future we would definitely look forward to working with him again.

Quite a team!

When you want a knowledgeable, detail oriented, and patient sales rep., you must see Gary Kelly! Have had at least a dozen Mercedes over time, and numerous salespersons, but Gary made this last experience simple and enjoyable. 1-2-3, and the car was ready! Arrowhead Mercedes has quite a team!

Great dealership, great sales person

Truly an exception purchase process. Our sales person, Bob Cross, was outstanding. This is our second vehicle from Arrowhead MB and Bob Cross. We could not be more pleased, we will be back. A Great dealership and a great sales person. True assets to the Mercedes brand.

Awesome!

Bryant was awesome. Made my experience MB of Arrowhead enjoyable. No pressure or stress. Bryant was very friendly and made me feel welcomed and comforatable. I am certain that he is like that with all his guests.

great high end service, impressive.

Great experience at Mercedes Benz of Arrowhead. Great high end service, impressive.

Top Notch

The service and facility were top notch. I enjoyed my experience there and always felt the staff had my best interest in mind.

2 cars in 1 day!

The salesman was great, the selection of cars was great, and both my wife and I were able to select a car we wanted, and enjoy driving! Buying two new cars in one day was not our plan, but we are pleased both with our choices and with the process of purchasing them!

CUSTOMER SERVICE

MY NAME IS REVEREND THOMAS L. MCMULLEN SR. I WENT TO MERCEDES BENZ OF ARROWHEAD ON I-15-2015 BECAUSE I HAD QUESTIONS ABOUT TIRE PRESSURES ON MY 2013 E 350 MERCEDES AND ALSO ABOUT THE WOOD FADING ON THE DISH AND SIDES OF THE DOORS ALSO THE AIR FILTERS IN THE CABIN NEEDED TO BE CHANGED.WHEN I ARRIVED I WAS GREETED BY A YOUNG MAN WHO SAID I NEEDED TO TALK TO A SERVICE MANAGER. THAT MAN WAS PHIL TIEMEIER ASSISTANT SERVICE MANAGER HE GREETED ME WITH A SMILE AND ASK ME WHAT HE COULD DO FOR ME. I TOLD HIM WHAT I NEEDED I DID NOT HAVE AN APPOINTMENT BUT HE SAID HE WOULD TRY TO GET ME IN AND OUT AS SOON AS POSSIBLE. TWO HOURS LATER I WAS ON MY WAY EVERYTHING WAS DONE. PHIL IS THE BEST AND I WILL CONTINUE TO DEAL WITH HIM AND MERCEDES BENZ OF ARROWHEAD. THAT IS WHY ARROWHEAD MERCEDES IS RANKED NUMBER ONE IN CUSTOMER SERVICE. THANK YOU. REVEREND THOMAS L. MCMULLEN SR.

Totally satisfied and would definitely recommend!

We appreciated the professional way we were treated when we first contacted MB. The staff was friendly and knowledgeable of the product. Totally satisfied with the experience and would definitely recommend my friends, family and people in my network.

Hands down the best customer service experience!

Phil is a shining example of what true customer service and satisfaction is all about! Hands down the best customer service experience from the service department since I've been a customer.

Pleasant experience

Bob was very friendly and knowledgable. Always returned my calls. Pleasant experience. The dealership is clean and well equipted. The car was spotless with a full tank of gas.

We had the absolute best experience.

We bought our first Mercedes last week from Mercedes Benz of Arrowhead and had the absolute best experience. Gary was very helpful from start to finish. Once we arrived to pick up the car the experience did nothing but continue to be professional and courteous from Gary patiently waiting by as I reviewed every inch of the car, drove it all over creation, and attended to every question/concern I voiced. The seamless and continued level of excellence continued through financing and from every employee I can in contact with until I drove off the lot. Out of all the cars we have purchased we have never been to a dealership where the entire staff was so professional from top to bottom. Well done.

I am so thankful for their world class service!

My 12 year old Mercedes Benz started cutting off while sitting in traffic. After the last incidence today I called Arrowhead Mercedes Benz and they got me in the Service department right away. I need my car for business and they were able to diagnose and fix the problem (bad sensor) right away. I'm so thankful for their world class service!

Easiest car purchase ever encountered!

This was by far the easiest car purchase I or my husband have ever encountered! At my mother's suggestion, we gave this dealership a try. She said she had purchased 2 cars (Benz) from them. Always listen to your mother! Next time I (we) purchase a new car , we will be back! Rob was our salesman and he was absolutely wonderful, very thorough, and patient.

Far and away the best

Being a Mercedes owner for many years I've come to expect a great service or sales experience every time I visit. Mercedes Benz of Arrowhead is far and away the best treatment I've received from the area MB dealers. Robert Bauer is the reason I am taking time to write this review. His knowledge, passion, and concern for my interests made the buying experience enjoyable, great price too. The entire staff from the sales manager to the finance is first class.

Amazing Attention to Detail

I purchased three vehicles from these fine folks over the past six years and the primary reason is the staff. These individuals put such amazing attention on detail and always go well out of their way to make sure I am satisfied. I have and will continue to recommend everyone I know to shop here.

We have been coming here for years

We have been doing business with this dealership for years. Many of the original people are still there and the organization is a pleasure to do business with. We have been Mercedes owners for many years and this dealership is the best for both sales and service. Once we found this dealership we haven't gone anywhere else for the brand. Caring, professional people all around, especially Bob & Rob on the sales floor and Esther in service. Really can't say enough good things. We just bought a second Mercedes from them and look forward to many more years of good support.

so impressed

Mercedes-Benz of Arrowhead was introduced to me by a friend. I had heard the service was great. I went there once for service and was so impressed I continued to return for my maintenance. When it was time for a new car, they were my go to dealer. The staff is very professional and made the purchase a great experience. I highly recommend them for your Benz needs.

second Benz

This is second Benz we've gotten from Jeff, he has excellent customer service. There were some things that the service dept had to address. Chris in service is also outstanding.

Masterful

JEFF LANE HAS SOLD US THREE VEHICLES AND DONE A MASTERFUL JOB FOR US. HE CAME TO OUR HOME TO TELL US ABOUT THE ML-350 THAT HE COULD TRADE US FOR THE GLK AND THE PRICE TRADE IN ETC. HIS CARE FOR US AND THE WAY HE PUT IT TOGETHER WAS SO NEAT FOR USW TO GET US BACK INTO A COMFORTABLE SUV (THE GLK WAS TOO SMALL FOR US). YOU HAVE A REAL WINNER THERE.

Great price.

My Rep worked with me to find the right solution-car, price, lease. 4 other dealers did not.

GLK Purchase

The salesman did a great job finding us the GLK we wanted, he listened to what we said and responded accordingly.

Honest and Open

The most positive and professional experience I have had to date when buying a used car from a dealer. Jimmy McCollum was responsive, honest and open. There were no games played, It was a professional business deal. The sales staff are courteous and well dressed. The show room is clean and you are treated as knowledgeable adult. I will highly recommend Jimmy and the dealership to friends and family.

LOSS FOR WORDS!

I AM A SINGLE MOM WHO WAS SOLD A USED 2009 E350 BY TODD DAVIDSON FOR OVER 40,000.00. SINGLE MOM'SLADIES STEER CLEAR OF THIS ESTABLISHMENT. MERCEDES-BENZ OF ARROWHEAD HAS BEEN REPORTED TO THE BETTER BUSINESS BUREAU AND THE ATTORNEY GENERAL'S OFFICE IN ARIZONA. THIS IS HIGHWAY ROBBERY.

The entire car-buying process was incredibly enjoyable...

Bryant Perkins assisted me in my purchase of a pre-owned vehicle from Mercedes-Benz of Arrowhead. He went above and beyond to make my entire car-buying process an incredibly enjoyable one with his high-level of professionalism. The time he spent with me to narrow my search and help find a vehicle that matched my needs was pleasant, relaxed, and pressure-free. The quality and presentation of and at the dealership itself was top-notch, as well. My overall experience far exceeded any expectations I may have had prior to my visit. I will definitely visit Mercedes-Benz of Arrowhead and Bryant first for future purchases!

Give Arrowhead a Chance to Earn Your Business

We recently visited this dealership looking for a new C-350 Coupe. The building is clean and neat and the staff very friendly and helpful. We had never leased before and Mr. Bauer took the time to explain how it might benefit us based on our particular buying habits. We had quite a bit of contact with Mr. Bauer before we completed the sale. We were impressed by how quickly he answered all our e-mail inquiries - even those we made on a Sunday afternoon. If your are looking for a Mercedes, give Arrowhead a chance to earn your business. And a special thanks to the finance gurus, they are excellent at explaining lease and financing programs.

Very refreshing to deal with a woman service advisor.

Esther was exceptional in every aspect from the time that she greeted me to providing a clear explanation of what to expect and how long the work would take. She kept me informed throughout. Very refreshing to deal with a women.

exceptional

Robert Myers is an exceptional sales representative. The current transaction was my second one with him.

Arrowhead Mercedes-Benz is very courteous

I am enjoying the vehicle and it is a blessing to me. The people at the Arrowheab Mercedes-Benz location were very courteous to me. Rob Meyers is a wonderful sales person and I do appreiate him helping me select a great vehicle. The Mercedes-Benz is a high quality luxrury car and it is different from the other cars. I feel the Mercedes- Benz cars are at the top of the line. I wanted to buy a Mercedes-Benz car six years ago but now I have the opportunity to drive one. Mr. Rob Meyers helped me great deal when I purchase the car. I am very pleased with the CLA 250 and I want to buy a SUV Mercedes-Benz in the future.

Flawless

I would absolutely buy another car from Mercedes-Benz of Arrowhead. Gary Kelly was a pleasure to work with and extremely knowledgeable about my vehicle. l know I can call him anytime for questions. The whole process from beginning to end was flawless.

Highly recommend Arrowhead Mercedes

Chris Dodd has been our service rep and always does what he can to make the service quick and makes arrangements for transportation if needed. He also explains very clearly on what was done and as well as the next service required and what to expect. I always will ask for Chris to handle our maintenance and repairs.

A Joy

The sales person I worked with, Gary Kelley, was very knowledge on each feature that was available on the different cars and was a joy to work. Also, at no time did I feel under any pressure to hurry and purchase.

Exceptional

This is my 5th MB and three of them were purchased at Arrowhead. I never feel coerced or pushed by my sales rep. Sales and Service at Arrowhead is exceptional.

Best car buying experience of my life!

From the moment i hit "send" on the email...to the moment I drove off the lot in my new M Class..I was treated with respect It was clear they wanted to learn what was important to me and deliver it for me. I love my car and I love that I chose Arrowhead Mercedes!

The people at Arrowhead were excellent.

I just purchased an 2014 ML350. I have bought many cars before and always felt that I left something on the table when I left. Not this time . The people at Arrowhead were excellent. No pushy salesman, No pressure from the manager, No normal auto sales tactics that are typical at other dealers. They were helpful and knowledgeable. they took their time with me and made my experience a pleasure.

Mercedes Purchase

My salesmen Rob Myers really worked with my budget and the customers services was wonderful.

Most collegial, stress free car buying experience.

The most collegial, stress free car buying experience we have ever enjoyed. Mercedes of Arrowhead sets the bar to its highest level in creating this unique environment. Our fourth car from them with #5 on order.

"Honest quality Service above the rest."

Recently brought my wife's 2004 C230 in to have fuel pump sensor checked for code error. Alan Beracierto the service manager warrantied the fuel pump I installed. The service department covered the labor and parts. As always I highly recommend Mercedes Benz of Arrowhead.

My service writer is very helpful and accomodating...

Al is very helpful and knowledgable,he even called the previous dealer to check the service had been done to my GL 450.He is very prompt and accomodating.My expectations were met exceedingly.

Sales

Robert was very honest and straightforward. The deal was quick and painless. I would recommend him to all of my friends and would do business with him again.

A great customer service experience!

The process from start to finish was very friendly and inviting. Robert and Todd definitely live up to the Mercedez Benz brand and provided a first class experience.

Other Dealers Take Notice: Arrowhead Went Above And Beyond!

I brought my 2014 M-B ML350 in for it's first 10K service, with a few extras that I wanted performed at the time. Alan Beracierto greeted me promptly, had my paperwork completed, and had me in a loaner car in a matter of minutes. The best part of this is that Alan listened to my questions, answered them to my satisfaction, and didn't make me feel like I was part of the usual dealership experience. One thing that I have noticed is that a lot of dealerships make you feel like you're part of sort of assembly line process, but Alan definitely puts an emphasis on customer service.I was called in the timeframe that Alan promised, and was told my vehicle was ready. The pickup process is as easy as the drop off, and rather than get shuffled off to another part of the dealership to pay at a cashier, Alan took care of the whole process from his desk, and my vehicle was parked right outside of the service department's door. All of this sounds pretty good, correct? Well, here is where Mercedes-Benz of Arrowhead made the whole experience better. There's a story behind this vehicle, and one that not only should embarrass the dealer that I bought it from (NOT Arrowhead), but Mercedes-Benz themselves. I will not go into detail, but I will advise anyone that wants to do business with a certain Mercedes-Benz dealer in North Scottsdale to consider looking elsewhere.Upon picking up my vehicle from it's 10K service, Alan notified me that their detailer noticed my paint was in very poor condition, with holograms from poor polishing, scratches and swirls, and hard water spots. I then told Alan how the selling dealer gave me the worst experience in customer service that I have ever received. Go figure, this is a "premium" vehicle, right? When I took the issue to Mercedes-Benz Customer Service, basically they stuck to the script that I needed to resolve this with the selling dealer. After a protracted battle, M-B notified me that I could have the paint polished out at another facility, provided their service manager approved the price. Come on, Mercedes-Benz, this is YOUR reputation on the line. Well, as time is at a premium for me, I decided that was it, never again will I purchase a Mercedes-Benz vehicle again. Instead of standing behind the fit and finish of their product, they elected to hide behind their dealer.After hearing my side of the story, Alan said that he would be in touch with Vern Foutz, and see if there was anything that they could do. Alan seemed genuine in his concern, and wanted to do what he could to clear up my perception of how Mercedes-Benz does business. Within two business days, Alan let me know that they were confident they could polish out the paint, and make thing right. As a matter of fact, Alan said that I could bring the vehicle in the next day, and a loaner car was available, and that Arrowhead was providing this service free of charge! Let me remind you that I did not buy the vehicle here (I am regretting that I did not).The next day, Alan had the vehicle, and sent me on my way in a loaner. Five and a half hours later, Alan called to tell me that it was done, and that I'd definitely like what I saw. Honestly, that was an understatement, I loved what I saw. I got my ML350 back looking as it should have when I picked it up from the selling dealer! Phil definitely has the skill, technique, and patience to make paintwork glow!To sum things up, I would like to say thank you to Alan, Vern, Phil. You gentlemen are professionals, you offer genuine customer service with a personal touch, and both your dealership and the Mercedes-Benz organization are most fortunate to have you! Thank you Mercedes-Benz of Arrowhead for your generosity, and for changing my opinion of Mercedes-Benz.

a truly remarkable experience

A truly remarkable experience in car buying. Exceptional one on one exprience during transactions. No pressure sales.

Excellent people

I recently used the Cars.com web site to contact Arrowhead Mercedes Benz regarding a vehicle (BMW) they offered for sale through your site. Although I did not purchase the vehicle their salesman, Tom Bartlett, was a very professional and knowledgeable guy. I have been to the dealership on previous occasions and have purchased a car their. Toms professionalism is typical of the employees at Arrowhead Mercedes Benz and I would highly recommend them for anyone in the market for any make of car.

Responsive, helpful and patient

Customer Service and the varied inventory. Jeff Lane, the Internet Sales Manager was responsive, helpful and patient. He was forthright and helped us get to a deal that we both accepted. Working with him was a pleasant experience. We never felt pressured or uncomfortable. He was a pleasure to deal with. We would certainly consider purchasing a future vehicle from Jeff when the time comes. We felt like we were in excellent hands. We appreciated his responsiveness, even though he had a day off when we wanted to stop by. He made sure that we were taken care of...and we were. His Assistant, Adrian, was an incredible young man. We thoroughly enjoyed spending time with him out on the lot comparing the various vehicles. He was extremely pleasant, patient and kind. He answered all of our questions, eager to ensure that we understood the features and options of each vehicle. We had a wonderful time with him. He let us spend as much time as we wanted with each car. He never once seemed bored or hurried. My wife and I were extremely impressed with this young man. After purchasing the vehicle, he took great care of us. He explained every feature and option, and he did it in a methodical and logical way that was easy to follow and understand. It was clear that he wanted us to drive away comfortable with the vehicle and how it operated. Again, he spent a great deal of time and showed incredible patience. We sincerely hope that your company takes great care of this promising young man. He represents your company very well...and we were impressed with Jeff Lane and your dealership for giving Adrian the opportunity to excel. We cannot say enough good things about Adrian, and Jeff. The receptionist was also extremely pleasant, kind and helpful. We enjoyed chatting with her while waiting for assistance. She was encouraging and went out of her way to ensure that we were happy. We also met a few other salesmen, who were extremely nice. My wife commented many times that people who work in your dealership must be happy employees.

Arrowhead Mercedes really showed they care

First time at Arrowhead dealer. Everything from the first point of contact to the purchase was exceptional. All are very friendly and really showed they care.

Best buying experience: EVER!

I purchased a 2012 Ford F-150. Right? At a Mercedes dealer? Yup. I was looking for a specific vehicle and they had one. I did most of the negotiating via telephone. Right? Talk about being able to control the experience. Reached an acceptable deal including a trade in a couple of hours. Was not called by the Sales guy, then the assistant sales manager, then the sales manager, then the grand poobah. One guy the entire way. Very responsive. Got the deal I wanted.Then drove to the dealership the next day with check in hand. Still thinking this is too good to be true. Expected some SNAFU when I arrived. Nope. Truck perfectly prepped and ready to go. Test drive, sit down in the sales guy's office, work a little paperwork, then head to finance guy (he happens to do all the paperwork), signed several more documents, then out to my new truck and on my way. Entire experience lasted less than an hour and no screwing around. They did exactly what they said they were going to do.The next time I want a new or used car I will start looking at Arrowhead Mercedes. If they don't have what I want I will be sad!If you need a new Mercedes or a very good used car, start here and keep your fingers crossed.Jeff and the gang: thanks! Again, best car buying experience ever. I should mention that I have bought at least 12 cars in my lifetime so best ever actually means something...

Professional and knowledgeable about the product.

We were very pleased to work with Mercedes of Arrowhead purchasing our car. They were very professional and knowledgeable about the product. They followed up on the purchase and made sure that we were happy with the car and the dealership. I have also been very satisfied with the service department when regular service has been needed.

The best car buying experience I've encountered.

The best car buying experience I've ever encountered .. Made me feel very comfortable w/ my purchase Everyone was great help and made me feel as if we knew eachother for years

Best car buying experience in a long time...

My wife and I just had one of the Best car buying experiences that we have had in a long time. Our sales person, Gary Kelly really made our experience enjoyable, hassle free, and relaxing. Relaxing is just not what you would come to expect from buying a car.

Barry Bridges

Barry Bridges is the best sales person that I have ever dealt with, knowledge able , courteous respectful A++ would buy from any time Ty. Harry

A refressing change from most dealerships .....

During our search for a car, we talked to a wide number of dealers of various brands. Most salespersons were only interested if they thought they could close a sale that day. There was no follow-up.We were directed to Mercedes of Arrowhead by the Costco Auto Purchase program, knowing that Costco had already performed a review. I talked to Barry Bridges by phone and explained our situation and what we were seeking. Barry stayed in touch and called when he had a car that met our needs and desires. When we finally drove down to the Phoenix area from Northern Arizona, we found Barry to be friendly, low-keyed, extremely knowledgeable, and very business-like. I would definitely recommend Barry and this dealership.

Barry Bridges is great!

Barry Bridges is a fantastic salesman. He made the purhase of my new Mercedes a wonderful experience. He is professional and knowledable about the product. Because of him I would recommend the dealership. Maureen Benedetto

Car Purchase

I found the car I purchased on the internet, doing some specific searches for the model I was looking for. I found what I was looking for at Mercedes Benz of Arrowhead. I placed an inquiry on the internet and Barry Bridges returned my call. He answered all my questions. I was interested enough to drive out the see the car. He met me in the lot. Once again, we sat down, he answered ALL questions in a pleasant and polite manner. We then talked high level financing (ball park estimate of my payment). I had to think about the purchase a little bit, and left the dealer. Called back that same day and told Barry I wanted the car. He put it on a hold for me, until we could get back together a couple days later. I drove back to the dealer, and purchased the car. I really appreciate NOT being in a heavy sells situation. The transaction was pleasant, no high presssure sales, and would recommend Barry and this dealership to anyone.

I feel so safe on the road!

I have been a very happy MB of Arrowhead Customer for years. Last year I acquired a fantastic pre-owned C300 Sedan that makes me feel so safe on the road. Last week I had a flat tire on the freeway. The RoadSide Assistance was so awesome that I felt I was in a James Bond movie. A neatly dressed gentleman showed up quickly in a white Mercedes van, wearing a white shirt and changed my tire in ten minutes. The next morning when I called in, an appointment had already been scheduled for me and all I had to do was get to the dealership. I had several conversations with the friendly staff, a delicious cup of coffee in the comfortable waiting area, and took advantage of the free wifi service to stay caught up with all my emails. Before I knew it, my car was serviced, washed to perfection and I was on my way. This is not an unusual experience for me. I am an extremely loyal MB of Arrowhead customer!

Barry was great

We started by calling Barry about the Tahoe we were interested in. Later in the day we met and bought the vehicle thanks to his helpfulness and professionalism! Our experience with Barry was the best buying experience my husband and I have ever had.

I truly recommend Mr. Bridges

Mr. Bridges was very professional and attentive to our needs, he helped raise the price of our trade in.I truly recommend Mr. Bridges. It was a great experiences...

A very nice expeience

We have purchased a lot of cars in our life, including 11 Cadillacs, and I think we have had every model car that has been made, And this was the very best car buying experience we ever had in my 87 years..No pressure , no pushing, no silly games trying to insult our intelligence as car dealers have always done in the past to us. Our salesman was Steve Souther, a very nice young family man, who treated us with respect, and I would buy a car from him again, anytime.!!! We purchased a 2010 Certified Mercedes-Benz, & we could have had our mechanic check it out first if we wanted to, never had that option before !! The entire deal was done without a lot of back & forth negotiating, and no waste of time..When we went in to finish the paper work with the guy I always called the "Finance Minister" , it was a pleasure, never met a nicer guy in that position ever before.....Trust me, if you are looking for a great car dealer, you will not find a better one than Arrowhead Mercedes-Benz

The best customer service hands down.

The best customer service hands down. The cars will get you to come in but the management will make you stay forever. Made a mistake and purchased a Porsche from a local dealership, the worst people to deal with. Coming in to see the people at Mercedes of Scottsdale feels like family. DO NOT MAKE THE SAME MISTAKE AS ME, stick to these guys.

Barry Bridges

I have been purchasing auto's for over 40 years. Barry was the best sales person I have ever worked with. Great person to work with.

Best new car buying experience, EVER!

Bob Cross ROCKS!!!! Not only did he deliver our new GLK 350 in person, he carefully guided us through all of the steps of learning how this marvelous machine operates and he took extra time to be sure everything was set perfectly. We have purchased many new vehicles over the years, some were good experiences too, but Bob Cross and the Arrowhead Mercedes Benz team has set a new level of best in the business.

Made me feel at home.

After visiting three different dealerships, I chose to purchase my New 2014 E350 from Mercedes Benz Arrowhead. I would like to express my gratitude with the sales personnel,I felt the ease,patience and professionalism in my dealings and concerns. Beyond competitive pricing, non-pressured approach and sensitivity,made me feel at home. I must also commend the service advisor for being attentative and his prompt and thorough services.

Barry Bridges was great to work with. I have already...

Barry Bridges was great to work with. I have already recommended him to 2 family members. When I am shopping in the future for a car I will be checking in with him and Arrowhead.

Barry was very helpful as we looked at the automobiles...

Barry was very helpful as we looked at the automobiles available on the lot. He was very professional and knowledgeable during the our entire experience. We have found the employee's at Mercedes Benz Arrowhead to be very attentive to our needs. We purchased an ML 350 and have been enjoying our new automobile.

Fantastic car buying experience!! Great to work with,...

Fantastic car buying experience!! Great to work with, accommodating and fair pricing! Very nice client waiting area and amenities made down time pass quickly! Thanks for your help Barry!

The best!

Arrowhead Mercedes Benz has always provided a very Friendly, professional, respectful, and competitive purchasing experience to me and my Family. Vehicle selection is Fantastic and their service department is the BEST.

Very Pleased.

We were in the BMW family for over 10 years and after our experiences at Mercedes Benz of Arrowhead we are very pleased and planning on having the GLK serviced at Mercedes Benz of Arrowhead.

Alan B took care of my car for years, he looks very...

Alan B took care of my car for years, he looks very young, but his service is very professional and he is very knowledgeable. Alan will always follow up with me in a timely fashion. I really appreciate his assistance. Esther is an alternative if Alan is not available. Arrowhead Mercede is my favorite service provider around Phoenix, they wouldn't charge you for any other extra cost like others. The whole team works excellent. Also the waiting lounge is comfortable and clean. I highly recommended.

Continued outstanding experience...

This is the second vehicle I leased with Mercedes Benz of Arrowhead and my experience continues to be outstanding! I had the opportunity to work with Bryant on my most recent lease. I was not even sure if I was going to lease again and had it not been for Bryant pursuing the sale, it would not have happened. He contacted me a few months before my lease was up. Encouraged me to come to the dealer to see what they could offer. He had a great car and between him and the Sales Manager, we were able to come to an acceptable price and make it happen. Bryant was great. He is very knowledgable, helpful, accommodating and "wicked" nice! MB of Arrowhead has lovely facility and it is just a pleasure to do business there. Overall, if you are going to buy a Mercedes, Arrowhead is the dealer you need to use.

I experienced a problem with my 2007 C230. Alan...

I experienced a problem with my 2007 C230. Alan Beracierto resolved the issue with professionalism and courtesy in a prompt manner. I've owned MB for over 10 years and this ranks as one of my best service calls ever.

These gentlemen at Mercedes Benz of Arrowhead helped me...

These gentlemen at Mercedes Benz of Arrowhead helped me with the purchase of my first Mercedes; they really worked hard to offer a solution and make sure that it happened and I left content. This dealership provided a great customer service experience and I would highly recommend them. I definitely plan on purchasing from Mercedes Benz of Arrowhead again in the future. Thank you for making the purchase of my first Mercedes truly spectacular!

This is the second car we have leased from Rob. We live...

This is the second car we have leased from Rob. We live in Scottsdale and drive all the way to Arrowhead Mercedes because they are fantastic. They make the "process" as simple as possible, with minimal back and forth nonsense. They are easy to work with and worth the extra drive. Very accommodating and we think very fair. We have recommended them to many of our Mercedes owning friends here in Scottsdale.

Steve Souther made the process of purchasing a car...

Steve Souther made the process of purchasing a car smooth. In the past it was a pain but not this time. Usually once you leave out the door you never hear from your dealership but Steve has followed up with me twice to make sure everything is alright. Didn't nickel and dime me for my trade in, fair price. Very knowledgable, honest and efficient... what else could you want?

Great Customer Service

Great experience throughout the sales process. Bob was very accomodating and helped me select the righ model at a great price. Everyone I touched at dealer possessed excellent customer service skills. I'd definitely buy here again.

We had a wonderful experience with Rob! Highly...

We had a wonderful experience with Rob! Highly knowledgable about all aspects of the GL 450 and went above and beyond to help us figure out how to use the car! We will be back.

Alan is extremely professional. I would recommend that...

Alan is extremely professional. I would recommend that anyone who requires service go see him. He kept me informed every step of the way and I felt he was honest with what had to be done. In a day where this is rare I commend Alan.

Sale went very smooth. Had one complication involving...

Sale went very smooth. Had one complication involving the failure to include the payoff amount of a trade-in in the original price quote, which resulted in a projected payment that was significantly lower than the actual monthly payment. The entire sales/delivery process was very efficient, taking less than 2 hours to complete. I will recommend the Arrowhead MB location to my contacts.

Barry Bridges was very professional and the buying...

Barry Bridges was very professional and the buying experience was pleasant. We would recommend him and Arrowhead MB dealership. They had the model and color we were looking for at a fair price.

Very good experience. Service rep was honest,...

Very good experience. Service rep was honest, professional and helpful. Courtesy car was available both visits which truly helps. I will gladly return to Mercedes of Arrowhead.

Referral

It was the very busy, hectic Christmas Holiday Season when I decided to explore the possibility of purchasing a Mercedes. Upon the referral of a friend, I was directed to Arrowhead Mercedes. Purchasing an automobile is always a daunting task, but they made the purchase of my C300 not only comforting, but they reassured me at all times that I would be pleased with both my automobile and the purchase price. Not only was I pleased, but everyone at the dealership ensured me, by their actions, that I was the center of of their attention/focus despite the demands of the needs of numerous other clients. I left the dealership with an automobile that I am proud to drive and the comfort of knowing that I was provided quality and unparalleled service. I have since referred one friend to Arrowhead Mercedes. I look forward to many years of friendship.

I purchased a G55 this last week and was very impressed...

I purchased a G55 this last week and was very impressed with the service and how smooth my deal went. Best of all I was in and out quicker than any other deal I had done in the past. Also, this dealership is huge so if you don't see something that you like, wait two weeks like I did. They get great inventory all the time.

I am giving Arrowhead Mercedes a "5" score on...

I am giving Arrowhead Mercedes a "5" score on all categories because I had a wonderful experience buying my first Mercedes there. Promptly upon arriving, I was greeted by Barry Bridges. He was sincere and able to help me quickly and thoroughly. He knew his fleet/inventory well and was able to direct me to exactly what I was shopping for without wasting time. Honestly I was debating between the C250 and a Lexus IS250 and asked him why I should buy the C250. What I liked about barry was that he was honest, he didn't "bad mouth" Lexus, but was able to tell the edge MB has over lexus. He was knowledgeable about his product and truly very helpful. We were able to negotiate a deal that I feel was a win-win for both parties. He was never pushy, let me take my time in making my decisions, and had a great cheerful and pleasant disposition. The entire process was painless, and easy. He was very easy to work with. I would definitely recommend anyone shop at arrowhead MB, and would definitely direct my friends and family who may be in the market for a Mercedes straight to Barry. Thank you for making this a pleasant car buying experience.

Nice facility and staff were very friendly. However,...

Nice facility and staff were very friendly. However, secure your own financing prior to going to dealership to shop for a car. Do not give them permission to run your credit. I had secured financing and requested that they used one of the two I knew I would get approval from. Found out weeks after the sale that they ran financing request thru at least 15 banks/credit unions that were never mentioned to me. Some bank even offered me shorter terms that were never discussed with me, and had many rejected my loan due to the length requested. Most rejected due to the large number of loan requests on my credit reports, this is due to the dealers (I had brought another new car last summer).. so it looks like they all do it. I will be contacting the AZ Corporation Commission to see if they can address this practice used by dealerships. I purchased extended warranty, only to find out that the previous owner had a transferable extended warrant better than the one I purchased, since I would have had to contact previous owners (contact information I did not have) to give their ok within 10 days. This warranty was never mentioned to me, I am sure the dealer had to know as all of this information was in the car's information package, I just kicked myself for not reading all of the information sooner, it would have saved me from buying an $1,800.00 extended warranty, when I could have paid $50.00 to transfer a better warranty from previous owner. Otherwise, I love my car...felt they gave me a great deal ! Rob Meyers was very pleasant to work with and would recommend anyone buying a car to see him, he's honest, sincere and will work with you to meet your needs.

We have purchased Mercedes in the past and loved the...

We have purchased Mercedes in the past and loved the vehicles. The physical plant at Arrowhead is exceptional and the amenities provided before and after purchase are as well. Barry Bridges provided the best customer service we have ever experienced. He is knowledgeable, friendly, courteous, and went out of his way to explain the new technology we purchased on the E-350. We went back to Arrowhead just recently (less than a month since purchase) and Barry walked us through the blue tooth operation (again) with the same courtesy and knowledge he provided at the time of purchase. As we both are senior citizens, our familiarity with newer technology is limited, but Barry patiently explained and allowed us to understand and use the bluetooth app to access the telephone and audio features. We highly recommend Arrowhead Mercedes and Barry Bridges,

This is by far the best car buying experience I have ever...

This is by far the best car buying experience I have ever had! It began with a general inquiry I had made through the Mercedes Benz corporate site 5 days ago, when I "built" an E350 sedan to the specs I desired. The site advised me that my inquiry would be sent to the 3 dealers in my area. Within 30 minutes, I received a well -written, informative introductory email from JEFF LANE, Internet Sales Manager, composed in such a way that it held my attention. The 2nd dealer in my area took 2 more days to respond, and the 3rd dealer even longer. After a brief phone conversation with JEFF, I met him on Saturday to test drive. I appreciated his no-nonsense, no red-tape sales approach, his candor and honesty. He is extremely knowledgeable about the cars, patiently explained the lease numbers with me, and was able to answer all questions I had, and meet my needs to stay within my budget. Nothing was ever a problem, and by our second conversation, I committed to leasing a car from JEFF. Today, on just my second visit to the dealership, I took delivery on my car. I truly appreciated the professionalism JEFF LANE and TODD DAVIDSON, Finance Manager presented, as I had told Jeff my husband was bringing me in to co-sign, but then would be leaving to return to work. My husband was delighted, amazed and impressed that the paperwork took barely 10 minutes to complete! TODD never tried to push the "add-ons" on me, which was really refreshing. They were presented, I declined and we moved on. I have many friends who own Mercedes and shop at the dealer closer to my home - Schumacher Mercedes - but I will be sure to sing the praises of Mercedes Benz of Arrowhead to all of them, and send any one I can to JEFF LANE. Thank you for a fabulous experience and I look forward to working with JEFF again in a few years.

I had a BAD experience with this dealer. This is why. My...

I had a BAD experience with this dealer. This is why. My new CLA developed a crack in the windshield. We took it to Arrowhead Mercedes to be looked at. Esther Jordan was the person assigned to us. She told us that the windshield needed to be replaced. We told her that Allstate told us to have it fixed and they would reimburse us. Her first reaction was to tell us that they probably would not pay what the dealership would charge. She told us that we would probably have to work through a glass place that they recommended. We told her that that's not what our agent advised us. She seemed to want to discourage us from having it repaired at Arrowhead. We told her we were more comfortable having Mercedes do the repair. She then checked to see if the part was in stock. It wasn't but she said that it was "in town" and that they could get it. We then scheduled the repair for today. She told me to bring the car in at 9:00. I left the car. She said that she would call me when it was ready. It would take a god part of the day. When I got home, Esther called and told me that they did not have the part. They would not be able to get it until Monday. I would have to pick the car up and bring it back on Monday. I told her that she should have checked to make sure it was there before I came in. She didn't explain why she hadn't done that and didn't seem too concerned that she was wasting my time. I told her to forget the repair. I will take it some place else. I then put a call into the Service Manager, who has still not called me back! Shortly thereafter, Esther called me back and told me that the part had arrived. I told her that I had already arranged with another dealer to do the repair. I again asked her why she had not checked to make sure the part was in. She then told me that they don't actually order the part until your car is on the premises unless you pre-pay and she hadn't wanted to ask us to do that. That made no sense. I am taking my car back and will never return to this dealer. I expected better from Mercedes. The service manager, Vern Foutz, did call me back. When I told him that I was writing this review, he hung up on me!

Jeff was great to work with on the leasing of my new car...

Jeff was great to work with on the leasing of my new car and worked with me on the pricing. The process was realitivily quick and I tool delivery within a few hours. Todd make the rest of the process speedy and I was on my way.

The process of leasing a car were relatively quick....

The process of leasing a car were relatively quick. Everyone worked efficiently and I was able to take delivery of the vehicle the same day. Jeff was great to work with, no high pressure tactics.

Extremely Satisfied

We are completely satisfied. Our service writer was extremely helpful and kept us informed every step of the way. Actually the car was done a day sooner than expected. My wife is happy happy.

Barry and the staff were a wealth of information and...

Barry and the staff were a wealth of information and ideals, the experience was not what I was expecting. I'm a bit of a rough person and I came in with a mind set of what I would pay and they worked with me. When we could not get the discounts on what we thought we wanted and would get, Barry worked to get to that goal with alternates and upgrade us at the same time. In the end I was happy that they meet my Bull head with patience and solid suggestions. And the financing was a snap, no pressure and good solid suggestions, in and out in minutes, that has never happened before. I would recommend anyone thinking of stepping up to MB, to take the time to visit Arrowhead Mercedes! Ask for Barry.

helpful, knowledgable, not pushy and from New Jersey like...

helpful, knowledgable, not pushy and from New Jersey like me. knew his product. listened to what i had to say, didnt try and push me into the sale, let me make up my own mind. dont like pushy sales persons, which he is not. friendly too

I took my wife and our little dog on a 165 mile road trip...

I took my wife and our little dog on a 165 mile road trip to see a ML 350 that was on there web site. Barry Bridges came out to greet us all.my dog took to Barry right away then less then a few hours later . we were on the way home with our new car. Barry and all the staff are the best . I will go back when it time for my next car. thank you .

Barry was excellent and patient with our Cash purchase...

Barry was excellent and patient with our Cash purchase plan for my replacement of My 2004 ML 500. I got an excellent deal on a 2011 ML 350 and am very happen with the purchase. I will be doing business with barry again when it's time to replace the Wife's ML.

Very knowledgeable people.

Very knowledgeable people. Fast, friendly experience. Everyone made the experience of purchasing a new Mercedes via internet an easy, pleasurable experience. Everything was completed as promised, and the delivery was accomplished with a thorough demonstration of the features of the vehicle.

I had a great car buying experience with Rob Myers. He...

I had a great car buying experience with Rob Myers. He showed me a model of the car I was interested in and took the time to show me everything about it, and took the time to thoroughly answer any questions. When my car was delivered, he again took the time to go over everything about the car with me. Besides all of this, he is very personable and friendly. Both my friend who was with me, and I, were very impressed with him. I therefore submit this glowing rating to the dealership and my salesman. I will happily, and frequently, recommend Mercedes Benz of Arrowhead and Rob Myers.

I recently purchased a 2011 C Class. Working with Barry...

I recently purchased a 2011 C Class. Working with Barry was a great experience. I am already planning ahead on when I will buy from him again. The dealership is top-notch. You can't go wrong!

Barry worked with me on getting a great deal on my 2nd...

Barry worked with me on getting a great deal on my 2nd vehicle. He was very professional and very courtious. My next vehicle will be a Mercedes-Benz SUV and I already know who to contact, when I am ready to make my purchase: Barry Bridges.

Esther is a pleasure to work with on the service of my...

Esther is a pleasure to work with on the service of my car. We had been taking out car to Chandler Mercedes and we never received the caliber of care we get from Esther. And, the greeters are exceptionally nice and professional and their service personnel are knowledgeable and thorough. And, the car wash personnel always have my car spotless. They really have a great business at Arrowhead Mercedes. We are planning a new car next year and we will go there first.

Arrowhead Mercedes Review...

I dealt with Dan on the purchase of a previously owned E350. He made it an overall great experience and he is honest and trustworthy. He had a great attitude, was committed to making the deal happen, and was pleasant to work with. I appreciate him helping me with the purchase of our E350.

We had a great service there.Everyone one there was...

We had a great service there.Everyone one there was friendly and professional.They gave us excellent service.Far more than I imagined.If you want good people to work with I suggest going to that location.

Leased my second Mercedes Benz from Mercedes Benz of...

Leased my second Mercedes Benz from Mercedes Benz of Arrowhead, and I have to say it was a pleasure working with Bob Cross again. The quality, appeal, & service of his expertise, knowledge and the appearance of the dealership supersedes any vehicle leasing experience I have ever had. I called Bob looking for a very specific vehicle to fit my needs and was unknown that the vehicle that I was looking for was only one of two left in the state. Bob was able to locate the vehicle and was able to put together an incredible leasing deal to fit my budget and my needs. Highly recommended for those who are looking for a great deal on a Mercedes Benz.

Goes Above And Beyond

This is the third car I have purchased from Bob Cross and the fourth from this dealership. Bob is very to easy to deal with and handles all the paper work. If I have to do the paper work I will not buy the car. Bob does a lot of extras for me other salesmen do not do therefore I always deal with him. If I ever buy another car it will be from Bob.

I cannot believe how nice the sales people are here,...

I cannot believe how nice the sales people are here, especially Rob. He is amazing. If you are in the market for a Mercedes-Benz not only can you get a great price, but also great service after the sale... wow.

My experience with Mercedes Benz of Arrowhead has been...

My experience with Mercedes Benz of Arrowhead has been outstanding from sales to service. Rob Myers was very helpful and made my car buying experience stress free. This month I needed my first service and Chris Dodd was my service advisor. Chris was very friendly and welcoming. After talking with him for a short period if time, I felt that I could trust his recommendations and the service department. The turn around time for my E350 coupe was very quick. I will be referring all my friends and family.

My C300 was taken in for service. Chris Dodd explained...

My C300 was taken in for service. Chris Dodd explained the projected/invoice cost, extended my rental, & offered suggestions about use of Mercedes Benz rewards card. He called to update me on progress of the service. I highly recommend Chris Dodd as a service advisor!

Chris always keeps me informed on what is happening to my...

Chris always keeps me informed on what is happening to my car. He is most polite and upfront with any extra costs.Its a no-hassle deal if I need a loaner car. He goes out of his way to accommodate my needs with respect to the times I can get my car in to the shop. Has been there for me from the day I bought the car new there nearly 3 years ago.

I have brought my car in for service for regular...

I have brought my car in for service for regular maintenance Chris went above and beyond and made sure the service technicians looked over the car completely even though I brought it in for another reason. They did find another issue thanks to Chris for looking out for me as the customer I felt very well taken care of and valued.

Good Service

This was the best experience my wife and I ever had ordering a new car. Jeff is an excellent sales person whom respected our wishes and delivered a beautiful flawless mercedes just the way we wanted it!!! Awesome Perfection!

Bob Cross was great to deal with. He was very...

Bob Cross was great to deal with. He was very knowledgeable with a great personality. Once I called him with a go ahead, he had all the paperwork in place so I didn't spend more than half an hour to close the deal. This was a very good car buying experience and I recommend dealing with Bob at MB of Arrowhead. I thought the deal was very fair and most importantly, how quickly we were able to negotiate and close the deal. I have bought a couple of dozen cars and know the work really begins once you drive the car off the lot. For that, Chris Dodd has been a great resource. Chris is also very knowledgeable on Mercedes cars; He knows how to treat a customer and the value his great customer service and positive attitude brings to MB of arrowhead. I have recommended Chris to one of my friends who also bought a car from Arrowhead and he also had a very positive feedback on Chris as I thought he would. I will do more business with MB of arrowhead.

Came in not thinking i would walk away with a c class,...

Came in not thinking i would walk away with a c class, but Bob made that happen and treated me like a king in the process. ive never seen such attention to detail and quality through the car buy process as i have seen working with Mr. Cross. He went the extra mile no one would do ever. made sure i felt at home and made car buying a pleasure. i recommend to anyone that wants a new vehicle. He will make sure you leave happy with what you want, not what someone wants him to sell you.

Dealership, spotless, and professional. Salesman helped...

Dealership, spotless, and professional. Salesman helped us from testdrive thru financial. Every question, he answered without hesitation. It means something in this world to have experience in a chosen field. Would go back for upgrade, and new purchase. This is our 2nd Mercedes.

Good Service

Jeff Lane was very helpful and did everything to find our preferred colour. Since it was not available on the western US, we settled for a second choice. Jeff did whatever was necessary to meet our set price and left us a happy customer with a new 350GLK

Good Service

Great Experience. Jeff was very friendly, informative and very easy to deal with. Much beetr than past vehicle transactions. Would welcome the opportunity to work with Jeff in the future.

Good Serivce

Esther did a great job as my service advisor. She is knowledgeable and takes the time to thoroughly explain which services are being performed on my car. Outstanding customer service.

Good Serivce

Very professional, not high pressure, and extremely efficient, all while personable and pleasant. All around, an exceptional level of service.

Excellent

fROM THE MINUTE WE WALKED INTO THE DEALERSHIP WE WERE TREATED WITH THE UTMOST RESPECT AND EFFICIENCY.THE SALES TEAM HAS AN ABUNDANCE OF KNOWLEDGE AND EXPERTISE TO ASSIST OUR EVERY QUESTION AND NEED.WE REALLY APPRECIATED THE SERVICE. WE HOPE FOR MANY YEARS TO COME.

Arrowhead Mercedes benz was great

Scott Z. and Bill were very helpful. The store was magnificent as one would expect from a Mercedes dealership. Though I purchased a newer model elsewhere. I was very happy with my experience at Arrowhead MB.

Good Service

Comfortable. Very easy purchase experience from the moment I met Jeff Lane to the moment I took possesion of the car. The ultimate measure of success in sales is if your customer will repeat and undoubtedly I would.

Good Service

Chris isa great guy to work with. He knows his stuff. Great writer to work with.

Good Service

It is always pleasant coming to Mercedes. Friendly staff and everyone is so helpful. Especially Michael Rowe.

Good service

Positive experience. We all have been taught it is a brutal task to buy a new car, but we have had nothing but pleasurable experiences with your company. Today was no different. Joe Ramirez is a delight to work with.

Good Service

Max did a great job! Got my issue resolved in a timely manner and is great to work with.

Excellent

bob cross gave us a wonderful experience and was very knowledgeble about the e class we purchased

Very Smooth

It was very smooth and well handled. Mr. Joseph Ramirez was very helpful to accommodate all my requests and get the right car for me.

Excellent

Joe Ramirez came highly recommended and I'm glad I came to Arrowhead Mercedes Benz to buy from him. Best car buying experience ever.

Unbelievable

Unlike any other of my car purchase experiences...in a good way. Jeff and his team are great.

Wonderful Experience

My wife and I were treated very well by Mr Joe Ramerez and his assistant.Mercedes-Benz of Arrowhead should be honored to have an employee such as Joe. Thank you very much, we love the R 350 bluetec.

Wonderful Time

Contacted Joe Ramirez regarding purchasing another Mercedes. We had an excellent experience working with him last year, and wanted to see if he would work with us again. He was very prompt in responding to our request.

I have visited the dealership for service a couple of...

I have visited the dealership for service a couple of times and have not been satisfied with my experience. My service advisor was Nicholas Thompson. During my first experience they tagged an additional $100 to the bill for services that had not been discussed, authorized or communicated. My second experience was for worse than the first one - a typical "bait and switch" tactic. I was quoted $199.99 for a service, but when I got in Nicholas Thompson wanted to charge over $500 for the same service. The final straw was when the service department tried to "up sell services" that are NOT part of the Mercedes Benz maintenance requirement, but "RECOMMENDED" by the dealer. These services are flagged in "YELLOW" with a "CAUTION" status, making you feel that the vehicle really needs a lot of work done - the fact is that its a ploy to generate additional income, in my case I came in for a service for $199.99 and the dealership attempted to make an additional $1520.25 from me - No wonder the consumer does not trusts car dealerships. So be prepared before going to this service department.

Great Experience

I recently purchased my first Mercedes from the Arrowhead dealership. I couldn't have asked for a better experience. I wasn't sure which model would work best for my family, but Jeff Lane was extremely knowledgeable about the different models and guided me to the perfect fit. The buying experience was easy and painless. I have already recommended Mr. Lane to a number of people and will continue to do so. Thank you.

Kendziora Purchase

The car buying experience was professional in every aspect from handshake to handshake. Jeff Lane and Michael Callinan will be receiving all my referrals.

Internet dept

I dealt with the Internet department and it was a painless venture. Jeff was very knowledgeable about the vehicle and he walked me through all I needed to know. He was very impressive in the way he handled the negotiation on price. I don't like pushy salesmen and he was very nice. I am telling all my friends that the Internet is the way to buy a car. I have given his card to some of my friends. The dealership is an impressive place too.

Gary Kelly

Gary Kelly is the most professional person I have dealt with when it comes to purchasing a new Mercedes! The van was just what I wanted. Good Job!

Outstanding place!