Meade Lexus of Lakeside

4.9
Overall Rating

Customer Service: 4.9 Buying Process: 5.0 Quality Of Repair: 4.7 Overall Facilities: 4.8 Quality Of Work: 4.9 Friendliness: 5.0 Pricing: 4.6 Overall Experience: 4.9


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Fantastic Dealership

4.8
Betsy on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We have used Meade Lexus of Lakeside for more then 20 years. They have always taken good care of us and as a family we have owned almost 20 cars from Meade.We would highly recommend the dealership and especially our salesman, Charlie Treba!!never any high pressure but great assurance.


GX 460

4.8
GX 460 lady on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have seen the Gx 460 but never driven one ! This SUV is luxury at its finest. . Smooth and quiet ride , with everything at your fingertips.You won't believe it till you drive one ! I would recommend Lexus to all who are looking for a great experience in customer service . The brand is like no other . Top quality. !


Friendly, Accomodating and an Overall Great Experience!

5
Miwheelguy on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Despite showing up to look at a used car as they were closing on a Saturday, Charlie made time for us to go through the car without any hesitation or attempt to rush us. He was incredibly easy to work with, and of all the vehicles I've ever purchased throughout the last 20+ years, this was hands down the friendliest and fastest dealer I've ever worked with!


Impeccable service!

5
Karen C on 11/08/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone I encountered was friendly and helpful. I was able to complete the car buying process with no high pressure sales tactics! They took time to explain functions and features of automobile and answer questions. Enjoyed the snacks, too!


Treat you like you matter

5
Jay on 11/07/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The service at this dealer is second to none. Between the GM, Kate and sales rep, Jackson I was so satisifed with everything. I've never written a review for a dealership before but, they made my car buying experience so enjoyable that I had to let people know. There's so much more I could say. If you're in the market for a car give this dealer a chance.


Managing the Details

5
fletch on 11/02/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

The styling , the technology, The Safety features of the new LX and managing the details from the sales staff produced an excellent experience - I would recommend to anyone!


Best Buy Guy

5
Sharon S. on 10/31/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I were so pleased to work with Dennis Mitchell. He worked to help us purchase a car in our budget. He showed us the many perks that the car had and even went above and beyond to program the blue tooth and garage door code. He contacted our insurance company and added in the license plates. He put the plate on the car. We had never before received such royal treatment from a car dealership. We highly recommend Dennis as a sales rep and would request him for any future purchases!


exceptional customer service

4.4
john n bertakis on 10/30/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Everyone that assisted us did a great job, informative and friendly.THe only complaint is that it took a long time to complete, however the issue may have been due to obtaining insurance which Charles was able to do for us, and that was very much appreciated.


Service Review

4
ND1 on 10/17/2016

Overall Experience: 4.0

I wrote a review about this company about a week ago. I want to thank the Service Manager for following up with me and coming to a reasonable solution for the both of us.


Wonderful Experience

4.8
jbchores on 10/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The interaction with Larry was great and he made us feel very comfortable throughout the whole experience. I am very pleased with my purchase thus far and look forward to future purchases with Larry and Meade!


Number 1

5
Comet87 on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Smooth easy transaction. Larry understood I wanted to move quickly with my purchase. I would high let recommend Larry Lauer to all of my friends and colleagues. Dealership staff was friendly and proficient.


Absolutely Fantastic

5
Chris on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I came in to look at trading our old 2003 lexus in for a newer model. We have been extremely happy with the quality and reliability of the car so we wanted to see some of the new features Lexus has added. Joey was fantastic to deal with. He was professional, knowledgable and we felt in no way to get the top of the line car. We asked us questions so that he knew what would best fit our needs. Top notch service.


Amazing car buying experience

5
Winkguy27 on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buy far the best car buying experience I've ever had! From the time I walked in to when I signed all the papers this was a pleasant and enjoyable experience Joey was absolutely amazing and very knowledgeable in every step of my purchase of my new brand new 2016 Lexus RX 350. When it's time to purchase again I will be back to find Joey.Thank you!


michael mclain

5
michael mclain on 09/29/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went to this dealer because they had a car equipped like I wanted. They helpful and efficient with the purchase and even delivered the car to my place of employment. They could not have been nicer. Follow up service has been great.


Wonderful people to work with

4.8
hongwang888 on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

They're professional and wonderful people to work with. They know what customers need. We have leased multiple cars from them. They always go extra miles to meet customer's requirements, nothing but the best!


Very pleased I made the switch!

4.4
KathrynA on 09/28/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

My salesperson Larry Laurr, went more than out of his way to find me the perfect vehicle. And he was successful! The entire staff at Lexus of Lakeside are very professional and very personal. The ES 350 I selected was perfect! A car that is 2 years old you would expect to have a few little dents in them, but Larry made sure I was 100% please! The previous five cars were Cadillacs, and I made the move to Lexus! Beautiful car! Thank you Larry for all of your assistance and professionalism! You have won me over! I will buy a Lexus for years to come!


A Wonderful Experience

5
Marysia on 09/28/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dennis was a kind and professional sales consultant, and he took time to answer all of my questions in great detail. He was trustworthy and made me feel comfortable and confident with the purchase of my first Lexus. I highly recommend working with Dennis if you are in the market for a new car!


Excellent Service

5
Tracy007 on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service I received at Meade Lexus of Lakeside was excellent. Charlie was FANTASTIC !!!! Ron was GREAT TOO !!!! Dennis made the final step Awesome!!!! Great group of guys " TWO THUMBS UP"


Great Service!

5
tracy kramer on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience. Charlie was very helpful and accommodating. Car was ready when expected and looked fabulous. Would recommend anyone looking for an amazing car, go see Charlie at Lexus Lakeside!


Thank you

5
Marianne Shrader on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased my first Lexus from Dennis Mitchell about ten years ago and was pleased to see that he is still with the same dealership. It was a pleasure working with him in the past and a nice surprise to learn that he was still with the company. The entire purchase experience was a pleasure. That is why I came back when it was time for me to purchase again. Thank you.


Always had a good experience at Lexus Lakeside

5
jfilthaut on 09/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have nothing but good things to say about the sales and service at this dealership. I have been coming here for >13 yrs and have never had a complaint.


Pleasant and efficient

4.8
Lexusmike on 09/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I found my car on line and it had the features I wanted. Linda and Dennis made my buying experience quick and easy. Dennis was very well informed as to the features of the car and how they worked. Although I still have a lot tolerance about using some of the computer electronics, he assured me they would help me through it.


Great Dealership

4.8
Dphutt on 09/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This is my third Lexus that I have purchased from Meade of Lakeside. Their sales and service departments are second to none. Thanks for another excellent experience.


A+ experience!

5
ebflyer on 09/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a 2016 RX350 from Meade Lexus of Lakeside. I traded in a 2015 BMW X5 50i that was just not the right vehicle for me. I worked with Paul Deramo and Joey Fortuna who made the trade in and purchase of the new vehicle a seamless process. They provided exceptional and timely responses to my questions, presented options, addressed my concerns, and made the decision making process a breeze. Joey did a great job in explaining the different packages and options available and then quickly located an RX equipped and optioned to my needs from their inventory. Throughout the process, I found all on the Meade team to be professional, knowledgeable and courteous.one of the best vehicle buying processes I have ever experienced. I would highly recommend Meade Lexus of Lakeside for your Lexus new / used / lease deals in the future..an A+ experience !


Purchase of IS250 2012

5
123456 on 09/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We found this vehicle online and flew to Detroit to purchase, we were picked up from our Hotel and driven to the Dealership where we met Charlie Treba in person, prior to meeting have had several conversations over the phone, very polite. The experience was great even though we purchase a used car it was still seamless transaction. Ron Richey did a great job explaining the Nav and all the car features. Larry Lauer did a great job covering the extended warranty.Thank you for the full tank of gas.When my better half is tried of driving her 09 RX we will look you guys up again.Vernon Bilby


It's always a pleasure to lease/buy from Charlie and team!

5
Tom on 09/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I have lease and purchased many vehicles from Charlie over the last several years. We have always been very satisfied with his professionalism and thoroughness. It is a pleasure working with him. Christina was very knowledgeable. She gave us RX350 #101 which was very helpful. She took the time to show us the bells and whistles of our new vehicle. Thank goodness! Otherwise we would have had to figure everything out as we drove...Meade team, thanks for all that you do!


Making my Silver Bullet dream come true!

5
Silver Bullet on 09/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went in with the intention of just taking a test drive. Everyone went over & above to make & complete the deal. Great dealership with outstanding class.


New Lexus Purchase

5
catgirl10 on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with Meade Lexus and Dennis Mitchell was very positive. He was extremely helpful, courteous and professional. My husband and I had not even considered purchasing a non-GM vehicle since we purchased an Audi 40 years ago, but because of Dennis's helpfulness and the quality of Lexus, we decided to purchase our first Lexus. All of the Meade Lexus staff were extremely courteous and helpful and we look forward to a long relationship with Lexus. I'm sure this purchase will be the first of many.


Great experience with Meade Lexus Lakeside

5
Afmaysjr on 08/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall, the experience in purchasing my first Lexus was exciting. The atmosphere of the lobby is amazing. The sales team is very curteous while everyone is very friendly and helpful. Thank you for a wonderful purchase.


Friendly & outgoing staff

5
Msimon on 08/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My first experience with staff at this location was with Linda over the phone and email. She went out of her way to answer questions and look in to the history of the vehicle. In person I met with Larry, he cared for my pre owned purchase and was willing to work with me to resolve issues that came up. The dealership is clean, organized, and welcoming. I am young and being treated with respect just like someone with 20 years on me was a major key in the purchase of the vehicle.


All around great experience

5
nancyh on 08/22/2016

Overall Experience: 5.0

I felt that the Dennis and the other professionals at Meade Lexus were professional and helpful. I never felt pressured to purchase/lease a vehicle. They provided me with all of the information that I needed to make an informed decision. The finance manager as well as the person who assisted me with the technology of the vehicle were both great.


First time car buyer

5
Phil on 08/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience for my first time buying a car. Everyone were friendly and helpful especially Charlie. I am so satisfied with my purchase!


Always the best!!! Consistent!

4.8
Darcy 1106 on 08/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 5.0

The Lexus vehicle is unmatched with all those vehicles it is in competition . However, another and possible the most important aspect is that Meade Lexus dealership is equally matched. In every way it holds up too the excellence of the vehicle it represents.The look of the dealership, the staff, from the receptionist, my salesman, service, etc...The entire experience never misses.


Great Experience

4.8
ck2010 on 08/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Everyone was courteous and friendly. It was a pleasure to work with your team of professionals. Fiance department had the patience to cover the scope of warranty and other details to make the experience as simple as possible


Great experience

4.8
Pat R. on 08/11/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Joe listened to what I was looking for and my likes and dislikes as I talked about my previous car and what I wanted with my new car. He worked with me to get the car I wanted and financing that worked for me.


A Great First

5
JohnieRX350 on 08/11/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

My first and only experience was great. Every one was super and treated me courteously. My sales person, Joe Fortuna, was really the greatest. He assisted me in completing my selection (RX350 2016), and I was able to drive my new car home within hours. I am a happy Lexus owner


2016 RX350

5
bertolins on 08/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Larry is a great salesman. He is very professional and helpful. He always goes the extra mile for us to make the customer happy and satisfied. We highly recommend Larry as a 5 Star salesman.The Bertolins. Happy drivers of a RX350 2016


Ultimate in Car Buying and Servicing

5
JT of Grand Blanc on 08/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I began as a Meade Lexus of Lakeside customer a couple years ago as a service customer on my used Lexus I purchased in Boston in June 2014. Every service experience has been extremely efficient and very pleasant experience. Christina Millitello is an excellent Service Advisor, she has been very responsive and shows great care for the customer, a pleasure to deal with. I really enjoy visiting the Dealership and waiting for my car to be serviced. The waiting room, with a nice, large TV, free wi-fi, food and snacks, acts as an office on the road for me. Frequently while service work is being done I stroll the sales floor. Two years ago I met Larry Lauer and he has continued staying in touch with me since. We discussed purchasing/Leasing a ES 350 a couple times. I felt bad for Larry because he really tried to make a deal but the timing and circumstances just weren't right. We were invited to a customer appreciation day on a Saturday a few weeks ago so my wife and I dropped in so I could show her the dealership. Larry encouraged us to take a test drive of a GX460 and immediately we wanted that vehicle. Larry did an excellent job preparing the numbers and we ultimately Leased a beautiful new Lexus. The process could not have been easier and actually was fun and rewarding. I was gratified because Larry finally got the benefit of his diligent efforts. I trust Larry, Christina and Meade Lexus of Lakeside immensely. I have great respect for the Lexus brand and it is executed with excellence. We will look forward to getting both cars serviced at Meade and likely will be acquiring a new Lexus sometime soon. You can not go wrong dealing with Meade Lexus of Lakeside - they excel!


Lexus experience

5
Disne59 on 08/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Professional, friendly and courteous staff. Dennis (made my purchasing experience relaxing, affordable and pleasurable.. I'm a current owner of 2996 Lexus 330 in good running condition my goal was to trade in a 2011 Dodge Nitro for a vehicle that I love and keeping the same monthly payment ; Dennis was able to met my needs.


Best customer service around

5
Carol Mac on 08/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been taking my vehicle to Mead Lexus of Lakeside for a few years and the service has always been outstanding. I have to add that one of the reasons I am so happy with the service is because of Christina Militello. She has been my service consultant from the start. She is bright, knowledge and so efficient. I will continue to use this dealership and would definitely recommend them.


Best buying experience I've had yet.

5
arkc417 on 07/31/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Usually I dread buying new cars, but dealing with Joey was the best car buying experience I have ever had. He was honest and helpful. I am so glad he helped with my purchase! This Dealership is great. I will recommend it to anyone looking to buy!


Spectacular service!!

5
2016Lexus on 07/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From start to finish my purchase was smooth, well organized , quick and problem free. Everyone at Meade was great and very friendly. I wpuld definitely refer any of my friends and family to Meade Lexus and Joey!! Thanks again!!


Exceptional Service

5
Jagan on 07/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently purchased a CPO car from Meade Lexus. Larry Lauer did an exceptional job in the whole process. I really like his attention to details and the effort he put in to meet my needs. He did not take anything for granted and taught me everything I need to know about the car's features. To me that's what customer service is all about and that's what made me buy. I have seen a fair share of dealerships and in my experience very few of them know well about the cars they sell. Meade is an exception, Larry has very good knowledge about the cars and clarified all my questions promptly . Excellent job.


24 YEARS OF BUYING CARS AT LEXUS OF LAKESIDE!!!

5
WILLOWSJ on 07/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the 7th car i have purchased at Lexus of lakeside (4th) from Dennis!!! DENNIS is the BEST!!!He is courteous--professional and very knowledgeable concerning the Lexus products!!! I will always buy a Lexus and it will always be from Dennis!!! When you need service Chris or Lindsay will write you up and make sure your car is properly worked on----and the tech's in the service are the BEST MIKEatDON can FIX anything and the other tech's are also extremely knowledgeable Too !!!!! It's a great experience buying a car at Lexus of lakeside!!!! Gordy A.


Recent car lease

4.5
sko on 07/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 3.0 Overall Experience: 5.0

I recently leased a second vehicle from Meade Lexus. 36 months ago I leased my first car from Meade lexus and had such a great experience that I did it a second time. I love my RX 350 and Larry did a great job in giving me advice and options.


Great experience!

5
slmeyers on 07/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the third car I have bought from Joey and the experience was wonderful, as always. He is extremely knowledgeable of the cars and bends over backwards to accommodate us nd our needs. I can not see me going anywhere else or working with anyone else in the future


Outstanding experience

5
sdmmd on 07/22/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I received exceptional responsive communication and collaboration from Dennis Mitchell throughout the process of purchasing and having my LS460 delivered. It is a beautiful car in outstanding condition.


Second Vehicle from Charlie and Meade

5
Buyerfrom313 on 07/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Love our new RX350 FSport. The seats and new adaptive controls are out of this world! Charlie like the last one I purchased made it very easy.


Very friendly dealership

5
Dallas21 on 07/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchase a GX460 about 5 years ago and come a get my oil change I really love and appreciate the the way I'm treated everytime I come and get service


Friendly and efficient

5
JMH72016 on 07/21/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dennis was relaxed and low pressure, while answering all the questions that came up. He returned calls promptly and made himself available at our convenience. As Ron taught me how to operate my car, he assured me that he would be there to walk me through it again and again, whenever I needed him. Bless you Ron.


5th RX 360

5
PD on 07/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My salesman, Charlie Treba, was very knowledgeable and helpful, as well as Jocelyn Wyatt who explained the electronic features of my new car. I am happy with the service I received and the extra considerations that were extended to me during the lease process.


First Time Lexus Owner!

5
dbecker on 07/14/2016

Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were very impressed with Dennis Mitchell's enthusiasm & knowledge of the Lexus. We will always return to Dennis Mitchell in the future. He as well as Jocelyn Wyatt were never rushed & took the time needed for us to get acquainted with our GS350 Lexus. All the employees we came in contact with at Lakeside Lexus were very professional as well. Very nice dealership!


17 years of great service!

5
Kambennett on 07/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We've been coming to Meade Lexus for 17 years and have had countless vehicles over the years. We've been working with Charlie Treba for several years now, and couldn't be happier. Even if he is swamped, he makes you feel as if you are the only customer there and goes to great lengths to find exactly what we are looking for! Everyone we interacted with was very helpful and friendly...answering every question and making sure we were taken care of. Thank you!!!!!


Easy AND CONVENIENT

5
ANN MARIE SIMS on 07/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

VERY EASY AND CONVENIENT RETURN OF CAR AT LEASE END AND PURCHASE OF NEW ONE! THIS IS AT LEAST MY 5 CAR FROM YOUR DEALERSHIP AND I ALWAYS HAVE A PLEASANT EXPERIENCE


Great time !

5
Mike on 07/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were welcomed late Friday afternoon of the 4th of July weekend like it was a Monday morning. EveryoneMade us feel special. Thank you !


Complete Package

5
professordread on 07/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have nothing but great things to say about this dealership. Everyone I interacted with was friendly and helpful. The salesman Larry Lauer answered all my questions and was quick to take care of what I needed. Kate Paniccia supported her salesman instead of just directing. Aaron in Financing and Jocelyn with the tech, even the porters who quickly and professionally prepped my new car demonstrated Teamwork with a capital "T". It was everything a good buying experience should be.


Charles Treba Is Outstanding at Customer Care!

5
Aretha1 on 07/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Charles is willing to hep you get the vehicle you want and does not trouble you with small details. You leave driving the vehicle of your dreams and you are not worried and tired after your car buying experience.


Extremely Accomodating!

5
Maura RN on 07/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We drove over 4 hours to purchase a specific used RX 350. Dennis Mitchell was more than willing to hold the vehicle for over a week while we were on vacation. Once we arrived at the dealer we decided to purchase a different vehicle and it was absolutely no problem for the team at Meade Lexus of Lakeside.


8th 3 year lease of Lexus RX model

4.8
Powderhound427 on 07/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Even though it was the last day of the month, and very busy,I was waited on promptly by Dennis Mitchell and drove away in my 8th Three year lease of your RX model.


Very pleased

5
frankdanno on 07/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very pleased with the purchase from start to finish. Charlie Treba was very helpful and friendly. He made me feel like I was a regular Lexus customer even though this was my first visit to the dealership.


Great

5
Beydoun on 07/02/2016

Overall Experience: 5.0

The dealership is well organized and the sale person was very professional try to find what's I want without pressure me or play games.


EFFICIENCY PAYS OFF

5
Kin1 on 07/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My salesman was excellent. He was prompt, efficient, personable and knowledgeable. I changed from looking to buying because of his sales skills. I m satisfied with the whole experience.and very pleased with the sales person (Charlie Treba) that I had that day.


New lease

5
Bev on 07/01/2016

Overall Experience: 5.0

It was a pleasure leasing our new Lexus with Charlie. Charlie is very knowledgeable and willing to help us with any future needs, We highly recommend him!


I am the king of the road now!!

5
Roadking2016 on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have never owned a Lexus and I wasn't sure what I wanted to purchase for my new car until I met Joey!! His knowledge and listening skills were amazing!! He listened to what I wanted and took me to a vehicle that had everything I wanted in a vehicle!! I am now the happy owner of a 2016 Lexus GS 350!!! Everyone I dealt with at Meade Lexus was friendly and helpful!! I never knew buying a car could be such an enjoyable experience. Thanks Joey!! Beep!! Beep!!


Always amazing service!! Feel like a queen!!

5
DGGraves2016 on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joey and Meade Lexus are always a pleasure to deal with. I feel like he most special person in the showroom. This is my 2nd Lexus and I will be a cou stoned for life!! Thanks Joey and Team!!!


Excellent Exceeded Expectations

5
RLD1280 on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just want to communicate what an enjoyable experience it was purchasing my Honda S2000.... Dennis Mitchell was very helpful in an overview of the car and very professional. This is my first time purchase at this car dealer. Would definitely consider in the future when I need a car again will be a return customer.


Exceptional Experience

5
E on 06/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I recently had a poor experience with a vehicle from another manufacturer and were in need of a safe, reliable, and comfortable replacement. We stopped in with our infant son over a month ago and Charlie Treba was extremely helpful and patient as we test drove vehicle after vehicle trying to find the right one to match our needs. Once we finally found the right car for us, he was more than willing to structure a deal with us that actually saved us money, being fully transparent through the whole process. At no point during the process did we ever feel like we were being taken advantage of or like the dealership's needs were being placed above our own. A truly rare and welcome experience.While there is a closer Lexus dealership to us, we would happily drive over 30+ miles for this level of customer service and attentiveness. Charlie and everyone had Meade Lexus of Lakeside made getting into our first Lexus an exceptional experience.


CHARLIE TREBA OF MEAD LEXUS OF SHELBY TOWNSHIP

5
louvel on 06/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

OUR EXPERIENCE OF THE WONDERFUL AND EXCELLENT ACCOMMODATION EXTENDED TO US BY MR TREBA WHEN WE BOUGHT OUR LEXUS IS250 THREE WEEKS AGO IS WORTHY OF RECOGNITION AS HIS ATTENTIVENESS AND IMMEDIATE ACTIONS ON WHAT WE'RE LOOKING FOR IN A CAR WAS FULLY SATISFIED. WE ARE PROUD OF HIS SERVICES AND WILL NOT HESITATE TO RECOMMEND TO FRIENDS AND RELATIVES WHO MAY BE PLANNING TO BUY A CAR. THANK YOU MEAD LEXUS OF SHELBY.


First time Lexus owner

4.2
First Time Owner on 06/23/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

It was a great pleasure meeting the employees at Meade. They were extremely friendly, helpful, and willing to negotiate. They were willing to show me any cars that I want to see. Since I am a first time Lexus owner, they made sure that I am completely comfortable with the far before I go on the road. And by the way, I love love the new Lexus RX. Definitely worth the price I paid for and definitely the best car I'veEver own.


See Joey Fortuna for the best car buying experience!

5
christa on 06/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joey and Meade Lexus made buying a car enjoyable and efficient. Their attention to a customer's needs and satisfaction is exceptional. Joey is extremely knowledgeable about cars, very personable and easy to work with. This is my 3rd Lexus from Joey and I cannot imagine going anywhere else for the level of service I get at Meade Lexus. Joey and Meade Lexus have set a high bar for customer satisfaction and they hands-down beat the competition.


Charlie treba and Lexus of Lakeside are the BEST!!!!

5
jodilea on 06/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the 3rd car I have bought from Charlie - not only is he amazing but the service department is top notch as well!They take the BEST care of me at all times ... these are key reasons I keep coming backI could easily switch to another make but I love this dealership


Dennis did a very good job!

4.2
CHuang on 06/17/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Quick and efficient with good quality of service. Dennis did really good job helping us bought this nice car. We would recommand him and this dealership to our friends if they need a Lexus.


Great Experience

5
rick3 on 06/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Regina was great from start to finish. She was very knowledgeable about the RX 350 and was not pushy at all. I test drove the vehicle and a couple of days later went back to look at it again. I let her know ahead of time I was coming back to possibly purchase the car and she had it waiting for me up front when I arrived. Needless to say, I drove home with the car that day. I will definitely call her again if I need any else. Great customer service.


Worth the Drive

5
Tony Johnson on 06/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The level of customer service is second to none. Was the smoothest car buying experience I have seen.We drove seven hours to get the car we wanted, an they made the trip worth it.


Good Experience

4.6
Lee555 on 06/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Larry was very knowledgable and was very helpful in answering our questions during the test drive in pointing out the differences between the RX350 and the NX vehicles.


I fit, I talk, I drove, I buy!

4.8
Michael L Bremer on 06/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Joanne and I met Dennis over the internet inquiry. My main objective was to see how much leg room I had to sit comfortably driving the car with my physical challenges. I tried the RX 350 and had no leg issues. We took a drive and the car was spolid and easy to drive with many bells and whistles. After much thinking and numbers crunching I went for a lease option which I had never done before. We finally arrived at a color as well as interior color. None of those in the lot but Dennis found one in Ohio. The dealership tried their best to get the car to the dealership in a timely manner and rewarded us for our patience. Since we live over 100 miles away, Dennis offered to meet us in a mutually agreed upon delivery site. Their car instruction girl went over everything possible including bluetooth hook up of two phones. She gave us her number for any questions we might have in the future. This whole process was a pleasure and will be back in the future with no hesitation. Thanks Meade Lexus of Lakeside and their knowledgeable staff.


Just picked up our 6th Lexus!

5
Judy on 06/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Can't tell you what a great dealership Meade Lexus of Lakeside without going on and on.... The dealership is the best one that we have ever experienced! The people who work there are outstanding. We loved all of the cars that we have gotten. And yes we could not be more happier!


Excellent

4.6
Squarebush on 06/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

The sales people are very attentive they have a good stock of cars. A very straightforward dealership to do business with. Thanks once again Meade Lexus.


Regina is a ROCKSTAR!!

4.8
Scartlett on 06/01/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Reginas knowledge, friendly demeanor and overall graciousness is an asset to the Meade Lexus of Lakeside team! I was not in the market to purchase a car but my daughter was struggling to find something within her budget and wasnt a wreck. We came up with a plan and communicated our needs to Regina; right away she assured us she had the perfect vehicle AND SHE DID!! Upon my visit to the dealership we took a test drive, inspected the vehicle and discussed my purchase. By the time I left I was in and out in a couple of hours (that NEVER happens) I provided my deposit and Regina took care of the rest! Thank you for making the process seamless!! You cant understand what a relief it was to be so well taken care of!


Excellent Service!

5
Ron and Liz on 06/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was our first Lexus lease and I have a feeling it wont be my last! The minute we pulled into the dealership Jackson greeted us immediately and had the type of car we were looking for ready for us to test drive within a few minutes. He was very professional and knowledgeable. We had been to a few other dealerships that day and the service was not even close to Meade Lexus of Lakeside. Jackson will always be our salesman for all future leases! I love my new ES350! Thanks to Jackson for making the entire process so easy!


Professional, Organized, and Easy Going

5
Melissa on 05/31/2016

Overall Experience: 5.0

I bought a slightly used Highlander from Joe. I shopped at a few different dealerships and I would say my experience at Meade Lexus was flawless. Joe was friendly, thorough, and allowed me to lead my own decision making process instead of trying to steer me in any direction, which was important to me. I was happy to do business here.


another Lexus in the family!!

5
dorothy68 on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Meade Lexus has now sold us another Lexus to the family!! now this addition for my daughter is another great deal from Joey and the team at Meade Lexus of Lakeside. Joey is such a pleasure and one of the reasons why I followed home over to Lakeside. thanks again !!!


Amazing Service

5
Patel123 on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've owned 4 Rx's now and I continue to go back because of the excellent service I receive every time I go in. The service department is very helpful and knowledgeable!


Friendly, accommodating, and fast.

5
SkyKing on 05/30/2016

Overall Experience: 5.0

We drove by and saw the car we had been looking for and Regina had us in it and driving in minutes. She made us feel relaxed and by the time we returned the car, we had made our decision to buy. The process was easy and quick and we were on our way in 2.5 hours. While we waited for our paperwork to process, we were served lunch, drinks and great hospitality. Regina is so very personable, as if we were working with a family member. We would definitely seek her out again. Service by all others was great~from start to finish.


Incredible service!!

5
Gotmylexus on 05/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my 3rd vehicle from Joey and he is always great to deal with!! Always finds me the vehicle I am looking for and the whole staff is so nice. Thanks again and I send everyone I know there!! Thanks Joey


Meade Lexus is the best!

5
June B. on 05/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Regina Beauvais made buying a car a true pleasure. She made sure that I knew how to use everything available in the car, was professional and very friendly, and knew her product well. I have been to other dealerships and the experiences can't compare with Meade Lexus. Your service department is unequaled and is what brought me back originally. Now I feel the same way about your sales department. Thank you, Regina!


enjoyable visit

4.8
Wave Hannan on 05/26/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was very impressed with the service we received from Charlie Treba. He took his time with us and worked with us till we could come up with the right option for us. We are very please with our Lexus and would definitely recommend Lexus of Lakeside to others.


Great Experience; very helpful!

5
dhermann on 05/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Charlie and the team were very responsive to all my questions and helped make sure I was fitted with the vehicle that I wanted. The exact model wasn't in stock and they were able to track one down very quickly as well!


Great Experience

5
lum48306 on 05/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

We have had 2 great experiences with this dealership. Larry has been very professional, friendly and spends time getting everything you want on your new car. He made it easy to get through the process of getting a new car.


Unbelievably awesome experience!

5
sarge472 on 05/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Due to a recent accident with our car, we were suddenly put into the market to get another car. We looked at a couple other manufacturers, but the car we were replacing was an older Lexus that treated us very well. I happened to receive an email from Meade Lexus of Lakeside with leases on used models and one caught our eye. I stopped in and met Charlie Treba as I walked in the door, explained our situation and the email I received and in short time, had a deal on a 2012 model that my wife fell in love with. It was extremely similar to our other car, except 11 years newer, and she felt very comfortable driving this car. The day we picked it up, the car was very clean, Jocelyn Wyatt went over all the features on the car to make sure we were familiar with them, and signing the papers was a breeze. Thank you very much Charlie, look forward to doing more business with you in the future. Congrats on this coming weekend too!


Charlie and friends

5
Jake72 on 05/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Professional while friendly. Eager to be of help and seemingly glad to be doing business. This is my 5th ES. Each is better than the last. Also best price for a lease in my 12 year experience.


Our Second Lease

5
123jjcca on 05/17/2016

Overall Experience: 5.0

We had leased our first Lexus three years ago, and we were so happy with the quality of the vehicle, and the friendly and professional help that we received from Dennis and all the Meade Lexus of Lakeside staff that we decided to get another Lexus at the end of the three years. The whole process of turning in our original vehicle and writing up the new lease was a smooth and easy. Great experience.


Great experience

5
dnk0ne on 05/16/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My sales person was polite, and was able to help me purchase a car. Charlie was exceptionally patient with me when negotiating the price and payment.


Friendly and easy transaction

5
Jason on 05/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

We had tried to buy locally, but couldn't find the magic balance between the car we wanted, the car we had and the payment/term we wanted. We found a car online that matched our make/model/year/options that we wanted.What started as a simple click on an Internet ad, led to working Charlie. He was very friendly and professional. He was familiar with the car we wanted and was able to provide info quickly and easily.Once we arrived at the dealership, everything was very easy. We waited in the comfy lounge sipping coffee while our daughter played as they got all the paperwork dialed in.Financing work with Aaron was very clear and straightforward. It'd have been great if it was all electronic, but the loan rate was fantastic and the terms clearly stated.We left with a fantastic car, a good deal and a simple transaction! Having worked with other dealers in the past, this isn't always the case.


Absolutely perfect!!!

5
Carter6963 on 05/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The very best dealership in the entire country...find a better one and I will call you a liar...Charlie Treba is the best sales person ever!


Worked with my schedule

5
NewIS250Owner on 05/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have a crazy hectic work schedule and Dennis went above and beyond to accommodate. We handled a lot via email which made closing quick and easy.


A pleasurable and efficient experience.

5
Quinton Lawson on 05/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joey and the dealership staff were professional and attentive. I flew in from out of town and was provided a ride to the dealership. There were no unexpected surprises. The business side of the process was transparent and well organized. I have no regrets from my experience.Joey was friendly, knowledgeable, and diligent.


Turning in my 2013 ES and getting another 2016 ES

4.8
gcaloura on 05/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Larry was extremely helpful with deciding to go with another ES. He helped keep my payments and provided a good feedback and a great Car.Thanks Larry


New IS 300

5
dkhanby on 05/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Larry and Charlie were very accommodating with tuning in my previous car. They allowed me to do a lease pull ahead and even helped me have my old car repaired prior to lease turn in. Overall, it was a great experience. Pretty quick and easy!


Wonderful experience!

5
Karmishab on 05/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Regina Beauvais is a wonderful sales consultant and the staff at Meade Lexus Lakeside are very nice and friendly. I plan to return for my next car purchase and I'd recommend others as well.


First Class.

5
carguy65 on 05/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

In 2009 I got my 1st IS 350.A few days ago I took delivery on my 4th IS and each one better than the last because of my sales guy Dennis Mitchell.He took the time to take the extra step in making sure I was completely satisfied.Thank you Dennis and all at Meade Lexus for the great years of sales and service.


A great experience,

5
ChrisG on 05/01/2016

Overall Experience: 5.0

Our salesperson, Dennis Mitchell was extremely knowledgeable and went out of his way to find us the RX that we were looking for. This is our 4th Lexus vehicle and the 2 nd that we have purchased from Dennis. We will be back when it's time to purchase another car.


Great service!

5
dannybme on 04/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I needed some service work, and I was sick, and Tony in service went way out of his way to help accommodate me so I wouldn't miss my doctors appointment! Great service!


Meade Lexus of Lakeside is Great!

5
Twatts on 04/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been a customer of Meade Lexus of Lakeside for many years now. I brought my son to Charlie Treba for his first car purchasing experience because I knew he'd take great care of him, in which, he definitely stood up to my expectations. So, thank you Charlie for providing excellent customer service to me over the years and for extending the same to my son. He's absolutely satisfied and you've gained another client!Sincerely,Talisha Watts


Jackson & Ron Were Wonderful

5
Carol P. on 04/29/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first Lexus purchase and it will not be my last. Jackson was extremely professional and worked out a great deal for me on the exact vehicle I wanted. He took the time to help me make a final choice on a NX 200t F-sport, taking all my wants and needs into consideration. When I picked up the vehicle, Ron was absolutely fantastic in going over all the technology features. He was very knowledgeable and took his time explaining everything fully. I would highly recommend this dealership. The entire process from start to finish was great.


Great!

5
Doc on 04/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent staff throughout the dealership- very pleasant, patient and professional. Jackson Cheng, sales consultant was very nice, friendly and knowledgeable. He saved me considerable time, money and effort by making sure I was in the right car and making me a great deal I couldn't refuse! Aaron Cumming F&I pleasantly helped me through the finance process, explaining everything clearly so I was completely comfortable. Jocelyn patiently explained all the features in my car and laughed at my jokes. I am very satisfied with the experience and the purchase, the car is fab.


Simply the Best

5
tom on 04/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I have dealt with Mr. Treba in the past. He has always gone the extra mile and found for us exactly what we were looking for. If he can only talk my wife into letting me drive the vehicle.


The best experience

5
Bilal.. on 04/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dennis is awesome. He is an asset to his dealership. This is my 4th Lexus brand. Had one LS and three LX 570. Dennis made the entire process hassle free. He is the most honest salesperson I have worked with. He kept his promise on everything. If it was not for Dennis' persistence and advice, I may be driving another brand. I will definitely call Dennis for all my future Auto purchases and I will refer family and friends to him. Thank you Dennis AAA+


Excellent

5
Noscreenname on 04/27/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the fourth Lexus I have leased from Meade Lexus. Dennis Mitchell is my sales person. My overall experience has always been very good. Everything is taken care of and there is never any problems. I always get the vehicle I want I definitely would recommend Meade Lexus.


New lease

4.8
Rlieder on 04/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

So far so good! This is the 2nd vehicle I've leased through Meade Lexus of lakeside and have never had any issues or problems with any of there services! Highly recommend if your looking for a new/used Lexus


Excellent service

5
joebay on 04/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Charlie was great to deal with, he was knowledgeable and straightforward. The whole process was efficient and easy. Charlie and the dealership team were kind enough to stay past closing time to get everything taken care. The follow up after the purchase has been outstanding.


Enjoyed great service.

5
M Pett on 04/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Charlie was great to deal with, he was knowledgeable and straightforward. The whole process was efficient and easy. Charlie and the dealership team were kind enough to stay past closing time to get everything taken care. The follow up after the purchase has been outstanding.


Traded in a vehicle on lease and purchased a car

5
Sally Olczak on 04/25/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Absolutely excellent and expedious Service!!! Charlie Treba met our needs for a new vehicle immediately. We love our new car and are very happy with it.


VISITED WITH MY SALES PERSON AND ENDED UP BUYING MY 13TH LEX

5
BILL VIVIANO on 04/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I CAME TO MEADE LEXUS FOR SERVICE ON MY WIFES 2015 RX 350 AND WENT TO SAY HELLO TO CHARLIE TREBA HE CONVINCED ME TO GET A NEW CAR


Excellent Service & Professionalism

5
Nicholas__t on 04/25/2016

Overall Experience: 5.0

I have been leasing vehicles from Meade Lexus since 1999 and while each of my experiences have been very positive, I have to say that working with Larry Lauer was the best yet. Very knowledgeable, professional, patient and went the extra mile to work with my wife and me.I leased the NX 200T this time and it's beautiful. Great detailing and ride!If you are in the market for a Lexus or other high end vehicle I would highly recommend Meade Larry!Best regards,Nick S.Macomb, MI


Most pleasant car-buying experience ever!

4.7
HappyCustomer on 04/15/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Buying a new car can be a very daunting experience but Joey, along with Eric and Ron, made buying my new Lexus easy. Joey thoroughly answered my questions without being forceful or assertive. Ron was wonderful showing me all the vehicle options and Eric made the final process smooth and quick. I love my new car and recommend Meade Lexus to everyone.


Visited to see a used car

5
lexus133 on 04/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership deserves a 5 star rating. The dealership has many friendly and helpful salespeople to help you with anything you need. Regina was a very nice lady that answered all my questions and helped me find what I was looking for. It was great doing business with her.


Buying a used car

3.8
Chris Dewitt on 04/13/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

Lease was up and was looking to buy used car. I really was looking for something quality and affordable. I was able to meet my expectations.


Lexus Rx - exceptional experience

5
Lexus RX on 04/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I needed to get out of my current lease (Jeep Grand Cherokee) as I was approaching over mileage, but had quite a few months left on my lease so thought it would be a stretch to get anything done, however decided to give it a try and called Lexus of Lakeside which resulted in me visiting the dealership based on our conversation. I explained my situation to Regina and she immediately met with her Sales Manager to discuss options and came up with several based on my situation. The most important factor is they put a lot of effort into coming up with a solution that was the most cost effective for me. Service was excellent and they worked to meet my needs while looking out for my best interests.


Lx 570

4.8
Lexus570 on 04/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Traded in 2 vehicles for an Lx 570; Jackson Cheng did an excellent job of looking for and locating exactly what I want and the experience was streamlined. I would recommend Jackson and Meade Lexus to anyone shopping for a luxury car.


Satisfied with a new lease vehicle

4.8
vvthomas on 04/07/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Dennis Mitchell helped me with my lease pull ahead and obtain the new lease vehicle. He helped me in negotiations with his manager to get the best deal. I appreciate his help. Dennis is friendly and easy going. Always has a smile on his face.


You Made Me So Happy

5
So Happy on 04/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Both salesman work patiently with and for me to resolve issues to purchase. I am very satisfied with the vehicle and service they provided. TM


Love my Volvo

4.8
Sunshine on 04/06/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Was in the market to purchased a gently used preowned vehicle as a second car. Drove one hour to look at and test drive several cars at another dealership. None of them worked for us. Stopped into Meade Lexus of Lakeside on a whim. A couple of hours later, we drove out with exactly what we were looking for. Regina was absolutely awesome! Friendly, warm, and very helpful. She took care of everything while we waited in the comfort of the lounge area watching tv. She has continued to follow up after the sale to ensure that a minor issue with the windshield was addressed as promised. If we decide to purchase a new Lexus, we will drive the extra miles to Meade Lexus of Lakeside to do so!


Smooth experience

5
Dev on 04/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My friend recommended Meade Lexus Utica dealership and specifically Dennis Mitchell. He made the car buying experience very easy. He was prompt in returning emails and phone calls. He even offered to drop off the car at my house an hour away. It was my best and hassle free car buying experience. Highly recommended.


Overall, well done

5
Rid on 04/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Been looking at, and considering a used CPO vehicle for several months now. Considered BMW, MB, and Audi. After driving all three, I thought I'd check out the Lexus as well. Very happy I did. I'm an ex-journeyman auto mechanic and as a result, know cars pretty well. While all the above make excellent cars, the Lexus really stood out as exceptional. What really pushed me towards the Lexus was there recently revised CPO warranty. 3 years and unlimited miles made purchasing the Lexus a no brainer. Larry Lauer was great to work with and very professional is all aspects of the transaction. I would highly recommend working with him due to his product knowledge, willingness to work with you, and pleasing demeanor. Not high pressure at all which is also very nice. I've walked away from numerous high pressure car salesman and was grateful that I didnt have to do that with Larry. Look forward to working with him again some day.


Finally got my first Luxury car!

5
LexusFan4life on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thanks to Joey I am in my first luxury SUV! The entire experience was great! Joey was the best salesman I have ever had to deal with when purchasing a vehicle, no pressure at all! When it's time for another car I'm hunting him down!


Joey made the experience easy!

5
Araposo on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Normally I dread the "car buying" experience and try to avoid it at all costs, but Joey made it simple and easy. His kind demeanor and respect for my time made the whole experience worthwhile....and of course I love my new car!!!! Thanks Joey!


Flawless Start to Finish!!!

5
Banker4Life on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joey is one of the most knowledgable car men I've worked with! I wanted to get some information on the current Lexus models before even visiting a dealership, and Joey helped me there, then when I was ready Joey made the process easy! What I really appreciated about working with Joey was that he made sure that I knew the ins and outs of all the new electronics before letting me leave the dealership! Now all of my friends are impressed, and my kids love the "computer system" in Daddy's car! Do business with this man if you are looking for a Lexus, because he's the BOMB!


Excellent Service and Stewardship

5
M. Gunther on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joey Fortuna provided exceptional service and made the decision making process a breeze. His knowledge of all makes, models and even the competition made selecting a Lexus at Lakeside an easy decision. I would highly recommend Lakeside and more so Mr Fortuna for your Lexus new / used / lease deals in the future. Overall - an A+ experience !


Twice is Nice

4.8
WINIFRED GRAY on 03/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This is my second time buying a certified Lexus from the friendly and efficient sales staff at Meade Lexus of Lakeside. It has been almost 10 years between purchases and many of the employees are different, but the level of professionalism remains outstanding. My salesman, Dennis Mitchell, seemed to understand my hesitance due to not wanting to incur a large and lengthy payment and worked diligently to help me choose an option that I could manage. Jocelyn did an excellent job explaining the navigation system, and Eric assisted me with the all aspects of the loan and financing process. I appreciate their services and plan to continue car purchasing at Meade Lexus of Lakeside


Third purchase and ten years of service all outstanding!

5
David on 03/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We shop around but leave Meade Lexus for the last stop because we always leave there with a new car. All the sales staff we have dealt with are knowledgeable and friendly. Larry Lauer sold us the last two. He is great to deal with you always feel he is working for you to get the best match for your needs and the best deal.The service is top notch, responsive and reliable. Their pick-up and drop-off service is the biggest benefit and a real time saver. When we have had any issues they have exceeded our expectations in resolution. For example when the vehicle was returned we noticed a nail in the tire who knows when it got there but they took responsibility and replaced the tire.


Recent Lease

5
imad99w on 03/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience working with the dealership, everyone was great and helpful. Larry, my sales person , was excellent, very professional and answered all my questions. Very pleasant experience, Thank you Meade Lexus of Lakeside.


Professional Service

5
Mirza on 03/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went into the dealership to browse and ended up getting an amazing deal on a lease. The service was amazing and very professional from every member of the team. All of my questions were answered, and I received a very personable service.


Excellent Performance

5
Barry on 03/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have now leased three Lexus vehicles from Dennis Mitchell of Meade Lexus. What sold me on utilizing Dennis was that he was able to provide me with the most beneficial terms compared to other dealerships. Dennis was also extremely competent in answering my questions and in bringing the deal to a conclusion. I would recommend anyone wanting to cut to the chase and avoid over selling sales personnel to contact Dennis. I know that I will always look to Dennis as my agent on all future vehicle transactions. Lastly, the closing agent, Charles Treba, did a thorough job of explaining all of the options and clarifying any questions that I had in signing the closing documents. Meade Lexus should be proud of their staff.


Wonderful experience of a Auto-dealership.

4.6
Kirtikant Shah on 03/23/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I went to this dealership just to look around with my son. They assign salesman named Larry Lauer.We found him very knowledgeable about the car and different options to lease the car.We got verygood deal about trade-in and lease. I would definitely recommend him.


Requested Review

5
G. Gregory on 03/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Once we arrived at a price, I appreciated the no hassle closing. Charlie and his colleagues were great to deal with. I will come back for my next vehicle.


I found a wonderful saleswoman

4.6
BrabawMarkWilliam on 03/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I found two different non-Lexus vehicles that I was interested in. My saleswoman, Regina was exceptional (except she didn't know my BMW I was interested in was actually a convertible~hard top.) However, she invited me in to look at the dealerships online view of the Lincoln MSZ and to her credit brought up the BMW as well even though I decided against it not being a convertible. The rest is history; bought, sold and delivered. I had two concerns with the BMW. First the brakes though 90% on the front and 70% on the back, pulsated upon braking. The dealership resolved that issue. The only other issue was the right wiper was not rested below the hood and that too was resolved the night I put a deposit on the vehicle. When Regina asked what it would take to seal the deal on February 29th, I somewhat jokingly said have the dealership purchase the 3 year/36 mile warranty for me at a cost over $3800. She came back with an offer to cover $1800 of the cost. WOW! That's a salesperson working for the buyer and MOST APPRECIATED. Not only would I recommend Meade Lexus dealership; I would personally recommend Regina to assist and sell them a new or used vehicle. Every dealership offers cars, it's the salespeople like Regina who offer a genuine relationship that can make the deal happen. I would personally (I did) rate her the hightest possible.


Jackson Cheng is THE reason I am driving a Lexus today!

5
Tim and Tonya Slack on 03/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jackson Cheng is THE reason I am driving a Lexus today! We came to Meade Lexus, just to look; with no intentions of leasing or buying a Lexus. In fact, I had my heart set on something else. But, from the moment we met Jackson, we were not only impressed with him, but with the dealership in general, with the Lexus brand, and eventually with our ES350. To be clear, it was not necessarily the vehicle that sold us, and the vehicle is amazing! It was Jackson, and his professional, courteous, warm, knowledgeable, and fair demeanor. Thank you so much, Jackson! It has been a pleasure to work with you, and the rest of your team. We are so happy to have found a sales person, and a dealership we love... and of course, we love our new ES350!!!


Charlie was fantastic!

5
Kathleen Elliott on 03/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a GREAT experience. Second time I purchased a vehicle from Charlie and I'll be back again because of him.Financing was quick and easy.


Our first Lexus!

5
Joe030553 on 03/17/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thanks to Jackson Cheng, my wife and I are proud owners of an ES 350 our first Lexus! Our experience from the moment we stopped in the Meade Lexus of Lakeside dealership was suburb! Jackson introduced himself and made us feel immediately welcome at the dealership. He was friendly, knowledgeable, and interested in what we were looking for in a certified used car. We were impressed with the professional and personable treatment we received from Jackson and the entire team. It will be easy for us to recommend Jackson and Meade Lexus of Lakeside all of our friends or family that are thinking about buying a new or used car/suv.


Outstanding

5
Glori on 03/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our sales consultant, Regina Beauvois, was wonderful.. She answered all our questions and got us everything we asked for in a car. Everything was handled quickly and expertly.


Finally! A dealership that doesn't feel like one.

5
Bob Denton on 03/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am so tired of dealerships that keep you on your toes trying to figure out how they are going to get you, some way, some how.From the moment we were welcomed at the door, until we left with our new vehicle, we were treated as guests. No game playing, no hand-offs to managers and no playing "good guy, bad guy." Just respect. Charlie Treba is knowledgeable and as good a salesman as I have ever met.I didn't think there were dealerships like this anymore.


Great Experience!

5
jvstuart on 03/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great experience with the process of our new LX lease. Everything went as smoothly as possible and was well organized. We look forward to our next lease with Mease Lexus!


No Sweat

5
Mike on 03/08/2016

Friendliness: 5.0 Overall Experience: 5.0

Charlie Treba was very easy to work with. They had me in and out of the dealership when I took delivery of my 2016 Lexus RX 350 lease.


Good Experience

4.8
lexusrx2016 on 03/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Charlie listened to what I was looking for in my next Lexus and found the car that had it all. He was not pushy and got the deal done.


Return customer to Lexus and to Meade dealership

5
Mike on 02/29/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I purchased a 2012 Lexus RX-450H from Meade and as the 4th anniversary of ownershipapproached I decided to explore the 2016 design changes on the same model.I like technology and the 2016 has a full complement to offer. Meade had been doing periodicfollow-up since my original purchase so it was easy to reconnect. An email started the negotiations and the entire transaction took place between phone and computer. I was very happy with attentive sales technician and his timely interaction with all information I required. The car was delivered to my home and I was given a thorough introduction to the new vehicle. I returned to the dealer and Lexus brand because I was very satisfied in 2012 and the same can be said for 2016.


A Good Experience !

4.6
MsK 2016 on 02/28/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Regina was really nice to work with, in getting the car I wanted. She was friendly and knowledgeable which made the whole experience positive. A very pleasant surprise from aggressive pushy sales at another Lexus location. Would definitely recommend her and the sales manager at Lakeside for their professionalism and courtesy. Keep up the good work guys !


Never thought I'd buy a Lexus!

5
NewLexusGuy2016 on 02/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Wow - never thought I'd buy a Lexus after being a die hard GM Guy for so many years! Joey Fortuna was excellent to work with and the team at Meade Lexus were awesome!!


WOW!! Top Notch Service!!

5
Brian_from_Michigan on 02/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my 2nd Lexus from Joey Fortuna and the Meade Lexus team!! Joey found the perfect vehicle and it was exactly the color and options I wanted!! I always feel like I am the only person in the showroom and the process was quick and professional from the start to finish!! Everyone I dealt with was very professional and I even had a one on one with Jocelyn the delivery specialist who paitently spent time with me showing me all the options, and setting up my phone and garage door opener. Thanks again Joey!! Once again I am a Happy Lexus owner!!!!


Wonderful service!

4.8
Augusta on 02/27/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My Sister and I recently purchased an RX450h. From the moment we walked in, until the moment we closed our deal, were completely satisfied. We came into the dealership with very little knowledge of what to expect but thankfully Jackson Cheng explained everything perfectly to us. He had great knowledge of how to operate the car we purchased and taught me everything I need to know about it. We had the pleasure of working with Jackson. He was courteous and professional from the start. I would definitely recommend my friends to come over the Meade Lexus in Lakeside to see Jackson.


It was a very pleasant experience dealimg with Charles Treba

5
berryet on 02/26/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

My experience was great. Charlie and other staff members were very courteous, professional and friendly. What was most pleasing to me was there was no hard sell which tends to be a turnoff for me.


Fantastic Experience Buying Used Lexus

4.8
lwaite123 on 02/26/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We bought our car sight unseen after searching for months on line. From start to finish Joey was professional, honest, responsive and patient with our questions. Our car arrived last Friday and we LOVE it. It was a leap of faith - and we couldn't be happier. Thank you!


An excellent experience to purchase a new vehicle

4.8
Lisa M. on 02/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Regina is friendly, knowledgeable and talented, and she went out of her way to communicate to me in order for me to get the vehicle with the exact specifications that I wanted.After the vehicle was delivered, she came to my home a week later to give me a detailed in-service on how to use my vehicle, answering the questions that had come up in the first week of my ownership.I highly recommend her if you are interested in leasing/purchasing a new Lexus!


Have bought many cars from this dealership

4.8
akopek on 02/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have bought many cars from this dealership over the past 20 years. I just purchased a 2016 RC350 and it is probably my favorite car so far! The dealership was fantastic and my salesman, Charlie Treba is great!! Would highly recommend this dealership and Lexus!


Great Service!

5
Harp020812 on 02/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John and I were most please with Mr. Treba as he was honest, dedicated and very personable while selling us a car on Thursday. This was important being that we had just totaled our vehicle. Moreover, I did not look forward to going into a dealership only to deal with a pushy, biased salesman who was going to redirect us to a substandard car in order to make a sale. Mr. Treba "recharacterize" this pigeonhole and for that we are most grateful, not to mention pleased with our purchase!He made the trek seem short and within our capabilities. Therefore, we will send friends to Meade Lexus just to speak with Mr. Charlie Treba as he warrants this recommendation.


Jackson Cheng - Professional and Knowledegable

5
Donavan00 on 02/18/2016

Overall Experience: 5.0

After meeting with several sales agents at other dealerships, it was refreshing to meet someone who was willing to explain every detail about the car, pricing, warranties, various models, differences and current deals. Jackson was very knowledgeable and professional. I highly recommend


Professional and Easy Experience

4.8
kermit on 02/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This dealership, and all the great employees who work there, are always professional and responsive. They get back to you quickly with questions, are accommodating, and the atmosphere in the dealership is always inviting. It is also clean. Personally, I also appreciate the high percentage of women who are informed and/or in charge. This dealership is refreshing to work with.


I had a great experience purchasing a new Lexus.

4.6
GM on 02/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

My sales associates Dennis Mitchell and Charlie Treba made me feel comfortable and confident in choosing a new Lexus RX 350. My wife and I took a test drive with Charlie who was knowledgeable about the vehicle and answered all our questions. Dennis spent all the time needed to locate a vehicle to my specifications and had excellent knowledge about the product. He also stayed in touch with me by phone and email till my decision was made. The purchase process was flawless and orientation to the vehicle technology, although intimidating was very thorough. I would recommend Meade Lexus of Lakeside to anyone! GM


Excellent service

5
AudRob on 02/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service we received from Regina, Kate, Jocelyn and the entire staff at Meade of Lakeside was exceptional. From the start, Regina's follow up after each of our meetings/phone calls were very informational and her knowledge of the product answered all our questions. We have never purchased a car this expensive, but the service and quality made us feel very confident in the product and comfortable that we were making the right choice. Since the purchase we have been very happy with the our car and would recommend Meade, Regina and the rest of the staff. EVERYONE has been very professional and accommodating. I look forward to many years of great service from Meade of Lakeside.


An expedient, wonderful experience

5
MSReviewer on 02/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the pleasure of visiting Meade Lexus of Lakeside recently. Larry was attentive, explained all features of the vehicles very well and quickly understood the type of vehicle that would fit all of my needs. He got me into a sharp 2016 IS300 AWD f-series. The experience was painless and streamlined without the hullabaloo I've experienced elsewhere. I will definitely refer others to this dealership in the future!


A superior experience

5
antwoods1911 on 02/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the pleasure of visiting another Lexus dealer, however the level of Customer Care that Meade Lexus of Lakeside provided was by far the best car experience I ever had. Dennis and the General Manager Kate provided me with excellent service and got me into a wonderful 2014 ES350. I believe this was that start of a great relationship with Lexus and the team of Meade Lexus Lakeside. I will definitely be referring many people to them.


I went in for an oil change and walked out with information

5
Susan43 on 02/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After 50 years of marriage,this was my first solo car buying experience. Regina helped me to cut to the chase and hone in on just what I wanted in a car. I took home two printouts and made up my mind from there. I took a test drive on Friday and again on Saturday with the newest car and with the color I liked the best. Then I was ready to buy.. Regina stayed through the whole financial process and I drove home that afternoon with the car She even got me pizza because I had come to the dealer directly from the gym. I didn't want another customer to get my car.


always treated very well

4.8
Happy Lexus owner on 02/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My husband and I went in to do our lease pull ahead and as usual Dennis treated us like an old friend. Great service and attention to our needs.


once again I am in a Lexus!!!

5
Lexus2016 on 01/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

thanks to Joey this is my 3rd Lexus. Everytime I am there he treats me like I am the only person in the showroom!! Always listens to what I want and ends up finding exactly that!! I am so happy and the whole team at dealership is great!! Everyone is so helpful!! Thanks again and I love my Lexus.....beep beep!!


Thank you Regina!

5
MsPenguinPeggy on 01/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I came to Meade Lexus to get a new vehicle, and had a fantastic experience shopping a new vehicle for myself. My husband was adamant about getting a larger vehicle that he thought I should have, but I was especially pleased to find that Regina listened to my feelings and helped to set me up with the vehicle that felt right for me. I cannot express how important it was to me to have a saleswoman spend so much time making sure I was satisfied with the way the vehicle worked for me.I had a fantastic time working with Regina despite several difficulties with my availability and mobility issues, and at all times over our very long interaction (several days) I felt like I was her only customer. Fantastic service throughout the entire experience.


Thank You

4.8
SCHcuk951 on 01/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

What a way to start the new year with a New Lexus. When we first thought of Lexus we dint feel we could pay a high monthly note until we met Jackson. Nice to know a salesman that shows the car and explains everything as it was sold already before even looking at the monthly payment. Many dealers we have been to always ask what we want our monthly payment to be at before showing a car. Well that wasn't the case with Jackson. Though it was a little more than what we wanted to pay Jackson showed us a nice feature that saved us a good amount of money monthly. At first we thought it was a joke but I guess Lexus has been doing it for years. Great experience overall and I recommend Jackson to show you all how to save money on a Lease. Thanks


Beyond expectations!

5
copatich on 01/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a great experience! Regina worked with us to make sure we were selecting the right vehicle for our needs. Couldn't be happier with our purchase.


"Great Saturday morning "

5
"Mr.Miller ES350 " on 01/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I would like to thank Larry Lauer, and the staff at Meade Lexus of Lakeside for a great Saturday morning.The transition from my 2012 ES 350 into a 2016 ES350 was as smooth as could be because of you great customer care, again , thank you.


2013 ES 350 Lease

5
ann62 on 01/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a positive experience. My husband and I were car shopping all day on the heals of doing weeks of research, and had yet to find something we were both happy with. Joey was very accommodating and also gave us options on the lease of a pre owned vehicle we didn't know was available. We are thrilled with the car, the service and the experience; none of this would have been possible without his help!


wonderful experience

5
Carlitias on 01/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

CharlieThe salesperson kept me very well informed on the process of getting my new vehicle and made the process very easy for me and I was very pleased to work with him.


Very friendly and professional dearlership

5
vodella on 01/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am very happy with my new Lexus that I recently purchase at Meade. When I entered the dealership, I was greeted in a friendly manner. The staff here is very knowledgeable and highly skilled.


Purchase of 2nd Lexus

5
KevinGrady on 01/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Have enjoyed the NX we purchased several months ago very much, was able to work with Larry over the phone to get the visit organized and our questions answered. Happily surprised with the upgrades made to the 2016 RX and was able to get to a decision without wasting time. Have recommended others to visit Larry as well.


Friendly, helpful, no-pressure

5
EGreen on 01/19/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Charlie Treba was fantastic to deal with. My wife and I went to Meade Lexus of Lakeside to test drive a couple of models and Charlie was happy to get both vehicles out for us. He told us all about both vehicles and made our decision an easy one. I settled on a ES300h. I have a rather steep driveway and have had problems with other vehicles getting out of it in the snow. I expressed concern that I might not be able to get the car out of my driveway in the snow, and the staff allowed me to take the car home overnight so I could test it out before committing to the purchase. I returned the following day to finalize the deal and I am thrilled with my car. Thank you Charlie!


Meade Lexus staff are very professional

4.8
balahol58 on 01/18/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My experience has been a pleasant one. They walk an extra mile to make you happy with their professionalism and are knowledgeable in the business of selling cars. I would recommend this dealership to my friends and family.


4th Lease

4.8
kbanish on 01/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We picked up our 4th lease vehicle over the last 10 years with Meade Lexus of Lakeside yesterday. Another great vehicle and experience with the Meade team. Thanks again to Dennis Mitchell and Kate Paniccia for all your help and patience.


Review of Purchase

5
MichelleHR on 01/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dennis made the purchase of our new Lexus very easy. I enjoyed the day testing driving various vehicles and was very comfortable with the overall experience.


GReat Experience

5
lexus8 on 01/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very pleased. I got the car I wanted at the right price under the right conditions. sales worked really well with me. Nice to be back with the Lexus family


The best car buying experience ever!

5
trish pierce on 01/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

From the time I walked in, Larry Lauer was so professional. He answered all my questions, allowed me the time to drive the car without any pressure and made the buying portion very simple. He is a true asset to Meade Lexus and I would send anyone to him for their own car buying experience.


I will miss Lexus!

5
Natstar on 01/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience from the minute I walked in and met with Dennis Mitchell, to my lease turn in date, was exceptional! They made me feel comfortable and welcome, and I definitely recommend Dennis and Meade to my friends and family, and I'm sure I'll be back in the near future!


Forever a Lexus customer!

5
marrel_hawil on 01/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased my 2016 Lexus NX200t from Meade Lexus of Lakeside and Jackson was a great help! I visited Jackson before to check out a NX200t and told him I would be back, I came back and he gladly helped me and gave me the best experience ever! I got a great deal on my car, love all the staff there helping me out. Jocelyn also helped me out with all the features in my car and I am able to understand the features my brand new Lexus thanks to her! Meade Lexus has out done themselves and I always will be a Meade Lexus of Lakeside customer.


Certified GS350 W/ Luxury Package sold by Joey Fortuna

4.8
pryde5abi on 01/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Made the trip from Cleveland Ohio to Utica, Michigan on New Year's Eve and it was well worth the trip. Not only was Joey Fortuna an excellent and highly knowledgeable sales specialist, the rest of the staff was pretty competent as well. They were all friendly/receptive and ensured that we were well taken care of; in my opinion, they certainly lived up to the Lexus motto and Lexus' high standards for customer experience. This dealership certainly provided one of the top experiences for any dealership I have ever had to visit, and definitely topped my local dealership, which seems to be in need of quite some work when it comes to quality of service and the warmth of the employees. While I didn't get the exact price I wanted for the vehicle I purchased, Meade Lexus of Lakeside, specifically Joey Fortuna, came pretty close and gave me a quite reasonable deal that was more than fair as it was barely above trade-in value and indeed well below market value due to the vehicle having sat for a few months; it was certainly the best deal (lowest price) on a certified Lexus GS350 within a 200 mile radius of my location, despite the fact that the car is nearly fully loaded. I am unsure of why this car sat for so long as it is near-mint and thus far I have no complaints with it. I like to think that it was waiting for me to buy it. As I said above, the dealership experience was top-notch and I would certainly recommend stopping by if you are considering a new/used Lexus - ask for Joey Fortuna.


Third dealer that day.

5
DontBeSilly on 01/01/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Go get a car from Charlie. I went to three dealers that day. Lexus of Lakeside was the last stop and the furthest from my home. Charlie was friendly, courteous, CALM and did not push me into any deal. He worked with me, figured out what my needs where and found an appropriate NX for me. I cannot over emphasize how calm and respectful Charlie was. I didnt get everything I wantedbut what I got I was happy with. Go get a car from Charlie.


Fire Agate Journey

5
fireagate.girl on 12/28/2015

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I still had 4 months left on my lease, and lots of miles left to go. Not sure what I wanted to do, what with the sad condition of Michigan roads. There was no mini-tank Lexus model with a heated steering wheel. Plus, it is always difficult to say "Good-bye" to an awesome ES 350 (my third one). I surprised myself, and went with the NX200T in a color out of my "comfort zone". New adventure for me. My sales person, Dennis Mitchell, just took the time to work with me and helped me figure out what direction to go. As a result, I will journey on in a car that makes me smile.


Great Customer Service!

4.8
Lanardone on 12/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Meade Lexus of Lakeside has been my dealership for the past four vehicles. I contemplated an alternate vehicle, but you cannot beat the customer service, dependability, and friendly atmosphere! I am an extremely satisfied customer! Dennis Mitchell is the best sales agent around!


"WHAT A AWESOME EXPERIENCE"

5
MikeB on 12/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joey Fortuna was by far the best salesman I've ever dealt with, He helped to create a HAPPY, TREMENDOUS, FANTASTIC,CHRISTMAS for me and my mom. Thank you so much Joey.


STUPENDOUS!!

5
pholland0426 on 12/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently leased my 2nd Lexus from Joey. The first one I bought from him when he worked at the Southfield Meade location. I live in Oakland County, and because of his integrity,skill, and tenacity, I made the trip to the Utica location to purchase from him again. Mr. Fortuna is an outstanding gentleman!


Fast and friendly

5
smeesseman on 12/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Coming out of bankruptcy is embarrassing and the good people at Meade made me feel like there was nothing wrong with that, as I had wondered how that would be taken at a luxury car dealer. I was not made to feel uncomfortable and I appreciated that. Everything was smooth, everything was as it was said it would be done, and it happened with an amazing turnaround time. Now driving my dream car.


Lexus GS Lease

5
Jimmy on 12/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We worked with Regina at Lexus on Hall Rd. In Utica, and our experience was excellent. Regina knew exactly what kind of car we were looking for and was able to give us a great price. We will definitely be back to see her again soon and we appreciate the great customer service!


FINALLY GOT MY LEXUS

4.8
go away on 12/18/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

WE ARE RETIRED SO RARELY DRIVE MORE THAN 5000 MILES PER YEAR.. AS A RESULT WE DO NOT BUY NEW CARS...IN THE PAST WE HAVE OWNED CADILLACS ONE JAGUAR AND A VOLVO...BY FAR THE BEST PREVIOUS CAR WAS THE VOLVO...WE NEVER REALLY CHECKED OUT USED LEXUS CARSAS WE CONSIDERED THEM TOO EXPENSIVE FOR A RETIRED COUPLE DRIVING MINIMAL MILEAGE...HAPPY TO SAY WE FOUND THE PERFECT BLEND OF (KINDA) LOW PRICE WITH A GREAT CAR2009 LEXUS 350...LOOKING FORWARD TO 3-5 YEARS UNTIL THE NEXT ONE...OUR SALESMAN DENNIS MITCHELL WAS TOPS....WE THINK IT WAS BECAUSE IT WAS NOT DEALING WITH A SALESMANBUT RATHER TALKING WITH AN OLD FRIEND...VERY RELAXED NO PRESSURE...BUT NEVER HAD TO WAIT OR FELT HE WAS IGNORING US IN ANY WAY...A VERY GOOD FEELING ABOUT THE WHOLE PROCESS...HE SPENT A LOT OF TIME AS THIS WAS OUR FIRST LEXUS AND THERE WAS A LEARNING CURVE...OUR EXPERIENCE OVERALL WAS THE BEST DONALD SALAZAR


Happy Customer

4.8
fred on 12/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Charlie was very helpful in explaining the various options of purchase and lease for several vehicles. The vehicle was for my mom and he was very courteous and patient. My mom is very happy with her 2016 ES 350.


I had a very wonderful experience.

4.5
Lexus JC on 12/17/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I went in with upside down on my vehicle and Regina made me feel that she would do what it took to make me satisfied. She did! I drove away in my new pre-owned lexus es 350 fully loaded. WOW!


Excellent service

4.8
happy nerium lexus driver on 12/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

It was a pleasure to purchase my first Lexus from Joe. I'll be a customer for life!! He was efficient, knowledgeable and very easy to talk to.


Exceeded expectations

5
Copper12 on 12/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I leased my new Lexus through this dealership and completed the entire deal via telephone over the course of 48 hours. Our sales consultant, Regina, was prompt and attentive. She listened to my needs and stayed within the budget that I provided. I was unable to make it into the dealership, so they arranged for the car to be delivered to my home (which is at least 15 miles from the dealer). They were extremely attentive and even brought their technology specialist to my home to review the features of the car and set up my phone, controls, etc. we are extremely pleased!!!


Lexus 350 RX

5
Lexus 350 on 12/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Charlie was very easy to talk with very understanding of our needs. Transaction was very smooth and painless best experience at any dealership I have ever visited.


Exceptional Service from Joey Fortuna

4.8
Ascott on 12/14/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Joey Fortuna was outstanding! I live in Norton Shores MI which is a 3 hr drive to Utica. All conversations and negotiations were by phone, email and text. Joey was knowledgeable, patient, earnest and very responsive. He addressed all my concerns and even after I changed the initial selection he was patient and made the changes quickly and efficiently. Joey is personable, friendly and has integrity! Jocelyn Wyatt (Delivery Specialist) also was superb in setting up and demonstrating all the features that come with the car. I would have been lost without her help. I will most definitely recommend Joey Fortuno at Meade Lexus of Lakeside.


Great experience.

5
Jeff46 on 12/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jackson Cheng really made my purchase experience a great one. He took the time to show me the car and made me feel at ease. I was buying a used car with higher miles but feel I got treated like I was there for a new Lexus. It's service like that which makes people go back. The dealership as a whole was fantastic! Greeted with smiles.Aaron Cummings was awesome with the financial help.


Exceptional experience

5
gloreejw on 12/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have leased several cars from Lexus, and Charlie Treba was my salesperson for the last three. Even when I leased a vehicle from a competitor, we kept in touch, and I came back at the end of that lease. He, and others, in his absence, were always available to provide information and assistance. He was available via phone and email and had a friendly hello whenever I was in for service. If you're looking for honesty and integrity with no pushy atmosphere, I highly recommend the Meade Lexus and Charlie Treba, in particular. After the sale they are still available to provide answers to the myriad questions that crop up. In other words, they always have time for the customer..


It was a pleasure to work with Joey

4.6
Vitality12358 on 12/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Great company, great people, on time respond rate.Looking forward to conduct more business.It was a pleasure to work with Joey Fortuna. Regards,V.


Great Experience due to Charlie:)

5
Kiddoc on 12/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Charles is great person to work with. He was very helpful and patient with us and also very knowledgeable about Lexus products!We (my husband and I) have been driving Lexus cars for last 15 years or so and we tried Meade Lexus before but never had good experience, so we took our business 2 hours away from home!! This time we tried again and lucky for us that we found Charles Treba and we got 2 cars leased from him. So all the credit goes to him.


great

4.6
Max on 12/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Dennis Mitchell was picked by my son, when we were looking for car for him.It was 3 years ago. When I start thinking to get another car, I called Dennis.


$60,270

Mileage: 12

Color: Other

Transmission: Automatic

Body Style: Sedan

City: Utica, MI

Engine Type: 3.5L V-6 port/direct injection,

$63,275

Mileage: 12

Color: Other

Transmission: Automatic

Body Style: SUV

City: Utica, MI

Engine Type: 2.4L I-4 port/direct injection,

$34,553

Mileage: 12770

Color: Other

Transmission: Automatic

Body Style: SUV

City: Utica, MI

Engine Type: 2L I-4 port/direct injection, DO

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