McDaniel Toyota

Had a great experience

We recently purchased two vehicles from Toyota in marion and our whole experience was phenomenal. The whole staff was very polite and pleasant and made the whole transaction less stressful for us. We will most definitely be going back there again for our next car purchase.

A waste of time

Since the majority of the reviews for this dealership are negative, I hesitated to rate this dealership, but since they did waste my time I owe them an additional negative review. I visited their store with my 1 year old Prius and discovered that my mint condition car had depreciated $800 per month (based on the actual discounted OTD paid for the 2014 Prius and their projected OTD price for the 2015). Later my neighbor who was also shopping for a 2015 Prius found a dealer that had the right car at a significantly lower OTD price (with trade-in) - he subsequently purchased. The saga continues. The McDaniel "Business Development Manager" Jeremy Dunn emailed me in response my email rejection of their offer. He stated that McDaniel would try to aggressively match a better offer from another dealer. I made an appointment, but I never met Jeremy Dunn (he might be a fictitious character!). I originally dealt with Jim Hensley, but he was 'out of the picture' at my request because previously he had lied to me about the availability of a car in stock (and he failed to return my insurance card!). The salesman assigned to me , Mike Crum was proficient at his job, but the same scenario with management occurred with no change from my previous visit. Then, I was offered cash for my car (lower than an offer I had received from Carmax) and a 2-year lease on the 2015 at an inflated rate. It was a complete waste of my time. Save yourself some time and go elsewhere to buy a Toyota.

Liars

Let me start this review by saying I was a repeat customer at McDaniel Toyota; I had bought 2 brand new Tacomas there, and had spent over $50,000 on those 2 trucks.My wife and I test drove a used Corolla at McDaniel Toyota on a Saturday, and although we really liked it there obviously was brake issues. We said we would buy it if they fixed the brakes. Our salesman, Greg Layne, said he would have it taken back into the service area, although he said they had already OK'd it. I said it definitely had warped rotors, and he said "They probably didn't even check them." That didn't make me feel very good about their service department. Greg assured us he would call us on Monday, but he didn't. My wife called him and asked if it was fixed, so we could come over and complete the deal - she was leaving on a trip out of state on Wednesday, and this was going to be her car - and he said "Don't worry, we have had this car since February, it isn't going anywhere, it will be here when you get back. I will call you when it's done in the shop. We will hold it for you, and we can bring it over to you so you can drive it out." My wife offered to put a deposit on the car, but he said "No, we'll hold it for you."Greg Layne never called back.My wife called when she got back from her trip, only a couple days later. When she asked Greg if the car was fixed, he said "Yep, and we sold it!" We were shocked. When we said we had a deal in place, Greg got defensive, and denied any type of agreement. My wife and I both spoke to 2 different sales managers, who really acted like they could care less. For a dealership that promotes a "family" atmosphere, and says they want to build a relationship with repeat customers, they lied to us. It's "Just That Simple", to quote McDaniels motto.