These folks are liars.
Will they get you in a cat? YES!! Will you regret it later? YES!! They will twist, connive and do anything to get that car off of the lot. YOU will be left holding the bag.
we bought a used truck from McCluskey and it will be the last vehicle we will ever purchase from them. Purchased the truck on a Friday, with a written contract that the dealer would complete specific work on the truck prior to our taking delivery. We completed all the paper work and loan prior to leaving that day, with the promise that we would have the truck in a week. We didn't get to take delivery of the truck for a month, the first payment was due withn days of us getting the truck. McCluskey promised to pay the first two months of our loan because of the poor service and delays - but we've yet to get any money toward the loan.Yes, we called and called, but they are pros at excuses and saying the responsible party is not available. STAY AWAY!!!!!!!!!!!!!
I leased a new car on Sat evening 10/22, went back Sunday morning 10/23 to return the car because I was not happy with it and they would not take it back. Then found out $1200.00 or products and packages were added on to my lease that I was not notified about or even asked about. I am having that money refunded to me, based on the experience I had I would not send someone I know here for a car.
Vince was a fabulous salesman
Our salesman, Vince was fantastic. The sales manager was great. We have already recommended Vince to several people
McCluskey Service Rocks!
My wife and I have been having our cars serviced at McCluskey for several years. (Before we purchased our first car from them.) We couldn't be happier. Everyone is always very friendly and I'm shocked how low their prices are. We highly recommend McCluskey! (My wife highly recommends the massage chair upstairs.)
Best car buying experience ever!
I've purchased 10 different vehicles from 7 different dealerships (military, move often) over the past 10 years. Dealing with Jayson Lopez at McCluskey Chevy was by far the easiest, quickest, most up front and honest car deal I've experienced, ever. We talked over the phone and came to an agreement on the purchase price, and by the time I arrived at the dealership (I live about 1 hour away) Jayson had all the paperwork prepared and the car ready to go. I think from the time I arrived to the time I was driving off the lot with my new Camaro was around 30 minutes. There was a small scratch on the rear left corner we noticed when I picked the car up; Jayson immediately told me a good time to bring the car back to get the repair done. When I arrived, Jayson personally took care of getting the repair handled for me while I hung out in McCluskey's awesome dealership waiting area. On a side note, that waiting area is by far the best I've ever seen. If they put in a restaurant/sports bar, I'd hang out there just for the heck of it. Once the repair was done, Jayson made sure to check and make sure there wasn't anything else I needed. I can't say I've ever had customer service like that at a dealership before. Even though McCluskey is an hour away from me, and I have a dealership less than 5 minutes from my house, I'll be making the drive back to McCluskey for now on. The customer service alone is worth going a little out of my way. Thanks to the entire McCluskey Team for a great experience.
Awesome buying experience
I called and made a deal over the phone with Jayson. We agreed on all the details, and by the time I showed up the car was prepared and ready to go. I signed the paperwork, and was in and out in less then 30 minutes. Straight negotiations, no games, honest to deal with. Highly recommended, I'll be coming back for all my future GM products.
Horrible they mess up other things while fixing c
2016 chevy cruze premier
As usual mccluskey customer service is horrible to say least. Kudos for Mike Castruci chevrolet for treating me with respect. Let this be noted donot buy a car from mccluskey any car period once they make the sale tough to bad for you if something goes wrong with your car no compassion what so ever. People like the mccluskeys sit upon their untouchable throne. Karma comes around sooner later and all i will have to do is sit and wait. I was raised to treat people right and with respect and you recieve that back obviously no morals taught there.my problem is 2016 chevy cruze with leak and water rolling around in my brand new car and recall on battery. Oh mighty mclusky could not even get me in for service so that big beautiful building and all your special things in your show room doesnot mean anything if you cant treat your customers right. I will not be back for new car there Mike Castrucci is the way to go first class service. Thankyou Mike Castrucci and employees!!!!!
Exsessively high price
I drove 25 plus miles to find out that my 3rd oil change was not covered under GM maintainence or by dealership. This has to be one of the few dealers in Cincinnati that will not give oil changes for life. I was told that an oil change and tire rotation is $49.95. I coukd have been told that this service was not covered by GM or the dealer when I scheduled a week prior to my appointment. I could go within 10 miles of my home and get this same service for half this price. The employees are friendly and helpful but that is a extremely high price for that service. Unfortunately I will go elsewhere for this service and save my money, time, and miles on my vehicle ( that was purchased at this dealership).
Leslie is awesome! !
I'm so grateful for your help. Leslie was awesome! She assure me that things will be ok. She is the type of employee that makes Mccluskey great. I am so appreciative of her performance and her professional care. Awesome! !!
TEAM McCluskey ALL THE WAY!!! Thanks to Jeremy Huber, service adviser. We were on our way home from our vacation trip. We noticed our 2009 Outlook was hesitating. Short story, Jeremy had the rental car ready. We transferred our luggage etc and the following day our Outlook was ready to roll. Jeremy and to the mechanics, OUTSTANDING SERVICE... Please forward this to the Service Manager and Mr. McCluskey and again, JOB WELL DONE!!! John L. Seigal USAF Retired
Hi Greg... Just a quick text to thank you again for helping me finance my life long dream of a beautiful truck! I transported my horse and I to our World Show Competition where I won a World Championship!! It felt wonderful being able to do this independently and safely... You, through your outstanding guidance helped me achieve another life long dream! Thanks again Greg!!
These guys know how to sell Vettes!
This was my first Vette purchased from McCluskey Chevrolet, but not my first ever Vette purchased. I have probably bought over 7 Vettes from other dealerships, but I will say this was one of the best experiences. First, Mike Davis makes buying a car easy from the sales management perspective. He doesn't play games. He is upfront and honest and gives you the best price and offer on your trade. Then working with Colin in sales was a super professional experience. That guy should be selling Lamborghini's or Rolls Royces. He is so professional, knowledgable, and polished. In addition, they went over my Stingray several times before I arrived to make sure it was a perfect example and ready to go. I will definitely be back and highly recommend them to other fellow Vette enthusiasts. They know these are special cars and treat them as such.
Karen Shepherd is amazing...how Customer Service should be!
Usually, people only take the time to post a review if they are unhappy. That is totally understandable and consequently you will normally see more bad reviews than good. I have been dealing with McCluskey Chev for the last 15 years, 4 new vehicles, 3 used. Have there been issues? Of course. But the manner in which an issue is handled is what separates the good Dealerships from the bad. If you are in the market, don't overlook this place!
Multiple failed attempts at the same repair
I'm not one to leave bad reviews but in this case is is more than acceptable. I've owned my truck for a little under 2 years and have taken it to McCluskey for almost all of the repairs. The second day I owned the truck I took it in for a bumper repair, fast forward to present date and they are still attempting to repair it. Their methods are not gm standards. They have attempted to glue plastic panels onto my bumper multiple times and have failed at every attempt. I dropped the truck off for the 6th attempt at the same repair on Tuesday June 21st. I picked it up on Monday June 27th. I pulled into the drive way and the bumper is already coming apart the same exact way it was before. I open my tailgate and it made a popping noise and now the tailgate is bent. I called the service manager Tim Shaw (who is continually dodging my phone calls) and he says that this bumper is a mystery and that they never touched the tailgate. After calling 2 other dealerships and confirming that replacing the bumper pads would be easier with the tailgate removed I took it back to McCluskey for Tim to look at it. He then had the audacity to tell me I must have hit something on the way home. He states that he has 32 cameras that show it left perfectly fine. I will never again take another vehicle to them. I'm even hesitant to take my service vehicle! Now the only option for me to get my vehicle properly repaired is to file a lawsuit. Which I have already begun the process. Absolute worst service center in the entire country.
I wish I'd experienced better customer service
I wish I could give this company a star less than 1. If I could I would reward them with a negative zero. I purchased a car on May 14, 2016. Today is now June 25th and we still have yet to have our contract finalized. We have been getting the run around from McCluskey since the day we bought the car. DAN, the manager, decided to walk away from us as we were talking after we attempted to express our frustration with the company, as if our frustrations and concerns were not important enough for him to address. Also over the last month and a half, we have been told by multiple employees that they will contact us by phone the next business day, WEEKS go by before we actually hear from someone. One of the business managers, CHRIS HACKER, decided to avoid us after insiting that we email her for the quickest response. Although no matter how many emails we sent she NEVER responded NOR called us back. McCluskey has officially made my first experience with finacing a car HORRIBLE! I had a better experience at the buy here pay here car lots.
Not happy rightnow
Didn't know about kings island promotion went this sat seen it called cause wanted the 4 free passes cause I just bought 2015 cruize for 18,000 was told it had to be done before I bought car but I just went to kings island for Istanbul time this year didn't know. I think they should still honor it or at least do 2 passes or something. I have bought my last 3 cars from you guys and I think maybe this will be the last. Not everybody sees these promotions but when they do spend a lot of money they should be honored.
Ask for Leslie Turner
I don't really have any credit and Leslie worked with me to get me a car that I wanted and absolutely love . She didn't tell me what I wanted to hear, she told me the truth. I recommend her everytime.
Purchased a used car a week after we had it hazard flashers did not work, took car back to service kept getting the same story it would be ready & each day that it was suppose to be ready they were saying waiting on a part this went on for 2 1/2 weeks, I called several times & left messages for different supervisors & not one time did anyone call me back. This car should have not been for sale with all the things they had to fix after having it a week, we made a car payment & didn't have the car for almost 3 weeks from the runarounds. I will not recommend them to anyone & we will not purchase another car from here
Very attentive , High value customer service. Very pleased
I had the pleasure of dealing with Greg Halko. Greg is a "national search consultant" not sure if that's what his true title is, but It is an accurate representation of what he does. I went in to see him on a monday to help with finding a difficult to find vehicle. He called me later the same day to tell me they found one !!!. Sadly the deal fell thru on the other end. I had no fear he would find another. He did not disappoint ! 4 days later My difficult to find vehicle arrived in Cincinnati. The mechanics tested it , detailed it, and made it ready for my arrival. Greg is Caring and Understanding of your automotive needs, They have a very stringent criteria that must be met to insure You, Me, the customer doesn't get a vehicle with issues. I could not be any happier with the way Greg and his team went above and beyond to make sure I was a valued client.
Only place we buy from or allow to service our cars
I just purchased a '16 Corvette through Tony Moenster. I can't recommend him highly enough. He had everything arranged to that when my Corvette was built and ready to pick up, the process was smooth and very quick. In ordering the car, he was low pressure. He didn't try to force options on us that we didn't need or want.When it comes to servicing our Corvettes, I only deal with Larry Mallot at McCluskey. He has a reputation for being a Corvette expert, and I've always been pleased with his service.
Not so happy this time
I don't like the fact that this is the only Chevy dealership that does not communicate with you on the findings of the vehicle inspection. Yes, there was a paper left on my dash showing the recommendations. However, all other Chevy dealerships communicate with you on what is recommended on your vehicle. This saves time and maintains a better vehicle. No way another dealership would have sent me home to later find I need repairs that could have been completed at the same time of the visit. Totally, not a good experience with McCluskey this time.
Gm employee discount watch out
Look you paper work over very closely if you have gm discount and rebates don't leave till it's right call gm directly before you leave with vehicle search the Internet for all the complaints very nice showroom your paying for it. Thanks
One stop shop
The 2016 Traverse was my third purchase this year from McCluskey Chevrolet. Wayne Utt has been such a pleasure to work with that I can't imagine myself going anywhere else. The entire Sales staff to Kelly in Service have been a pleasure to work with. It is nice to two know I have one place for all of my vehicle needs. Jerry O. West Chester, OH
All Used Car Sales People Are Alike!!
Wrong; Bought a high end low mile beauty from McCluskey. Gregg Hoffman was the sales rep. He followed up with me 2 weeks after the deal to see if all was well with my purchased McCluskey car. I notified Gregg, not really.......I explained the issue, He said send me some pics That is not our style. I sent him some pics.... he called me back immediately told me to go to a place of my choice and he would reimburse me. I took care of the cosmetic issue, sent him the receipt that same day and the check Gregg promised arrived three days later. Excellent Customer Service here folks from this guy. Will I buy from McCluskey again? I don't know. BUT I WILL BUY from Gregg Hoffman and whoever the company is he is representing? Yes. He treated me right. It wasn't sold! See ya, not our issue. Gregg Hoffman represented McCluiskey's name very well and treated this customer here right! DR Backus
Back in October I bought my beautiful 2014 Nissan Sentra. I was happy with the purchase until I learned today that a strut needed replaced. I've only had my car five months! I was told "Not to hold your breath" that the sales department would do anything to help me even though I've only had it a short time. I cannot believe I am paying over $15,000 for a car whose strut is faulty after only five months landing me with a huge bill! Other than my scheduled maintenance I will not be a returning customer.
The day of our visit was a Saturday, very busy, however the schedule time slots was a great idea. Our sales person was great, we weren't just people buying a vehicle, but Justin Smith treated us as if we were friends from back in the day. When it was time to sign the paper work, everything was explained to the fullest, this was the first time that the everything was explained to the fullest, and even when we weren't sure, it was drawn out to make sure. that was something my wife truly appreciated.
Very Professional Dealership
Once again a perfect service for my Corvette. Pleasant environment and great work. The amenities available while waiting for the service are excellent and everything is done very efficiently. Overall fabulous service experience and Larry communicates and explains everything professionally.
First New Car
I was quite surprised with how well the dealership worked with me and getting the car that I needed. It was great working with people who made you feel comfortable and were very personable. Definitely have a customer for life!
My wife and I were looking for a new truck and had visited a few dealers. We came to Mccluskey and our search ended.I had actually thought I would get a 2016 GMC, but Mccluskey had 2015 new Chevy that they put a good price on. There where three items I needed to be included in the deal and all three were agreed upon and went off to my satisfaction. Mr Halko was our sales rep and he was very accomodating. This was the best vehicle buying experience I've had buying a vehicle and I love my truck.
I had been looking for a truck for over 4 months .traveled to over 20 dealerships with In 100 miles from my home , a lot of promises and headaches from these so called certified auto sales. i had finally gave up , then i saw a add come up on cars.com for McCLUSKY , started looking at all their inventory and they had a lot to choose from. i got a hold a salesman there whos name is JUSTIN HUBER a great young man who went through every vehicle for me and finally called me back with the vehicle i had been searching for. He had it ready for me up front when i got there ,unlike other lots i had called.Once i drove the vehicle , it was exactly what i was looking for ....he then went to the bargaining table w/his mgr. and got the vehicle for me at a great price . he is honest ,and worked for me to get what i wanted out of the deal.I GIVE MCCLUSKY USED CARS (GALBRAITH RD. AND READING) AND JUSTIN A 5 STAR RATING . NO HASSLE! NO PREASURE!
Family oriented. Best car buying experience yet!
This was by far the best car buying experience I have encountered. I have bought 5 vehicles over the years at dealerships both large and small. McCluskey Chevy in the Kings Auto Mall outshined them all. We had the pleasure of working with Justin Smith throughout the buying process and still count on him as our "go to" person for all of our questions. He is very personable and friendly and treated us like family. Justin made us feel like he genuinely cared for us and was working to get us in the "perfect vehicle." SUCCESS!!! We love our new Traverse. It is the perfect family vehicle. From start to finish (and beyond), everyone at McCluskey was friendly and helpful.Thank you so much for making this experience a memorable one.The Kloth Family.
Best deal experience
Very professional dealership. The only issue I had was the considerably lower trade in value I was offered I went from a Chevy to a Chevy. But was not offer what blue book or nada lowest value was for my car. I know it had some issues but as I have experience in this industry I know they will make quite a bit more at auction than they offered me. However this didn't stop me from buying there I like that dealership the best out of all of the ones in the area and when it comes time I will go there first.
I will not purchase from this dealer.
I will not and would not recommend this dealer for a new car purchase. The showroom is beautiful and inviting. As for sales staff, I would not recommend. For starters, I was considering the purchase of a beautiful 2016 Chevrolet Colorado. Any I do admit, I'm a very indecisive person. The sales individual was professional initially however, the was short lived. Long story short, my so called salesman, Don, was able to drive me right out of the showroom and help me make the decision to purchase another make and model of truck. I would not recommend this dealer to someone looking to purchase a new car/truck.
Thank you Greg Neftzer and Mike Davis
Was a long process due to i wanted a more expensive car. But Greg & Mike was courteous and professional. Please note that i usually do not write reviews But felt that Greg & Mike done a great job All employees were friendly and respectful.
A rocky start, but a good finish
I contacted McCluskey because they said on their website that they could get financing for anyone. I had been turned down by other dealers because much of my income was from a job I had just started. I worked with Courtney Hamilton, and later with Andrew Rogers. I was up front about my previous experience getting turned down for financing, and asked if they could do what other dealers could not. At first, I was told they could, then they decided I was not eligible for financing.After further discussions, and some periods in which responses were a bit slower than I would prefer, I met Andrew in person, and he found a car that suited my needs. In the end, I felt I got a good deal on a good vehicle. I was glad they decided to take a second look at my situation and found financing for me. They also found a good rate for insurance for me through their affiliated insurance agent.
Bought a kia 18 months ago with a power train warranty and now it is a void warranty when I needed to use it. Claiming third party warranty company when I was never told it was a third party company when they sold me the car. Would of never bought the car if I would of known that.
Very efficient way of buying a new car. My husband is hard of hearing and the salesman, Andy Geier was very patient with him.
After an initially bad experience at McCluskey that almost turned my wife and I away from dealing with them again, Gary Freese and Rob Watkins stepped in and performed a total 180 degree turn in regard to the service level my wife and I had received with a particular situation at that dealership prior. They should be commended for their patience, understanding and overall grasp of the real meaning of customer service. I recommend them 150%...please go see these guys! You won't regret it!
Thank you Andy!
Andy paid attention to what we wanted and also what we didnt want and never at any time made us feel pressured to buy a car. I have told everyone who asks about my experience with Andy and McCluskey Chevrolet. Jeff Schmitt South could learn some things from you guys! Will be purchasing our next vehicle from here!!! Thanks again! Teresa
After a horrible experience at Jeff Wyler Chevrolet in Eastgate, I contacted Mccluskey. Not only did they give me a price that was much better for the same vehicle as Wyler, but they did it in minutes. I would urge anyone looking to buy a new Chevrolet to not waste there time in going to Jeff Wyler. You will spend a lot of extra money, and waste a lot of extra time, and be treated horrible on top of it. Mccluskey Chevrolet was by far the easiest and best sales experience I've ever had.
Thank You Kevin!!
Kevin was our salesman, he was awesome. I knew what I wanted and Kevin worked hard to get me a deal I could afford He didn't talk down to me as some men do when a woman is buying a vehicle. That was so appreciated!!!
Got the vehile I was looking for. Got what I wanted for my trade. Sales & Finance team did a great job. Would highly recommend this dealership & my salesman.
Love the new Chevy Cruze
Our sales person was so helpful, and very nice, free snacks and drinks, huge dealership lots to choose from.Would defitley come back again. My wife and I had a very good experience at McCluskey. They really cared about our needs. And hooked us up in a very nice car.
Love McCluskey Chevrolet. Great customer service, friendly professional reps. Great waiting area. It's awesome being able to get on WiFi, eating some snacks. Very clean dealership. Will definitely be back. Thanks again...
Purchase of Pre Owned Vehicle
The purchase of our pre owned vehicle went smoothly and the sales person was attentive to our needs. he contacted me several times by phone and text to apprise me of vehicles I may be interested in purchasing.
Didn't know buying a car could be so easy
Last Friday I went in to purchase a new car. I had been in an accident the week before and my car was totaled so needless to say I was not planning on buying a new car anytime soon. I purchased a 2014 Ford Fiesta from Tony Semona. I had only bought a car from a dealership once before and I can say both experiences were completely different. Tony was there to help me and answer any questions I had because it wasn't just about making the sale for him but rather me getting the car that I needed. I will definitely be recommending him and McCluskey to anyone I know in the Cincinnati area that needs to buy a car. I am so happy with my purchase and it's all thanks to Tony.
Willing to please......great customer care!
I had a recent problem with McCluskey after a car buying experience, after making my complaints known, I was immediately contacted by Karen and she made the bad taste in my mouth disappear. Everyone I dealth with, including the service department was willing to go above and beyond tomake my situation much better.
We purchased a new 2015 Malibu at McCluskey and the Sales Rep Tony Semona made it an enjoyable experience. This probably happens often, but he was there helping us through the process two hours after the dealership closed. It meant a lot for him to stay there and work with us even though it was late. Tony never pressured us with the sale. He was very personable, professional, and made buying a car simple. We highly recommend Tony Semona as he can answer any questions you have. One of the things that we were impressed by was the commitment to our satisfaction. He wanted us to come back to him for any questions/concerns/comments we had in the future, and didn't just want to get the sale over with and for us to leave.
Very Disappointed with McClusky's contacted them on June 25 to look at the Chevy Spark's 2014 model was told we needed to make an appointment which we did for Sunday June 28th at 3:00 pm with Greg Hoffman was told the car would be held for us which we thought was odd. I asked if the price on line would be good for Sunday and was told yes and was told we would receive $25 gift card.Upon arriving for the appointment we were informed the salesman was off that, it would have been nice if someone would have taken the time to email or call us to let us know he would not be available and like my husband kept saying to me that car is not going to be there and he was right we had checked the internet on Friday and it was not there so I assumed it was being held. At this point we were ready to leave, the bright spot of the visit was meeting Victoria Franklin she talked my husband into at least test driving another spark and we also test drove the sonic but he was not in the mood to make any deals at this time, Thank you Victoria for stepping up and taking on the blame for what had occurred and apologizing for this, if I ever returned to buy a car it would be from you, After the test drives we left and forgot to get the gift card. Really disappointed and not sure if I would recommend McClusky's to my friends although with Victoria I would have to mention her
Start to finish, great sales experience
We just leased a new 2015 Cruze at McCluskey. We worked with one of the Internet team sales managers, Corbin Stamper. It was unlike any new lease experience I've ever had at a dealer, and this is my third. This guy was legitimately invested in our desires from the start, found us ways to save money we never even would have considered (e.g. - money off residual for having a competitive lease under our same address), and never ever ever pressured the sale. He encouraged us to visit other dealers and said his offers would bring us back, and he was absolutely right. He was genuinely respectful and professional throughout. We love Corbin and couldn't be happier with what we walked out with.
Straightforward and responsive
Having dealt with several dealerships both past and present our experience with McCluskey and specifically our sale rep Rich Heimbrock was straightforward and positive. Rich has our highest recommendation. In full contrast with another local high volume dealership which was both dishonest and pressurized. My own career sales in a very different field gives insight to the process. Rich Heimbrock is one of the good ones.
We were having so much difficulty at another dealership. We came in and Kelly Omiesh greated us and made us feel welcome right away. He helped us find a beautiful car. Thank you Kelly!
Had an excellent experience from test drive to purchase.
We had the best car buying experience of our lives at McCluskey Chevrolet. Our salesman, Justin Huber, was friendly, honest and straightforward. For the first time, it felt like a salesman was genuinely looking out for our best interest!! There was NO rush and NO pressure to buy and the financing was painless.I would recommend this dealership to anyone in the market for a vehicle.
This place is amazing!
The place was amazing how hospitable it was set up from the pop machine to the candy bar. I came in to possibly purchase a used truck but low and behold drove away in a brand new Malibu. The salesman Josh Mullins worked his rear off to get us into the car for my family and was able to accommodate our needs and has even called and texted to make sure that the car is ok and that we are beyond satisfied with the move to purchase a car instead of a truck and I have to say WE LOVE THIS CAR! We have been and will always be a Chevrolet family. This is the second Malibu we own and are happy with both of them.
Great experience and very satisfied with the car I purchased! The salesman was very patient while I was contemplating my decision. The dealership itself offers a relaxing, professional atmosphere.
Poor customer service
Attempted to make an appointment for a engine repair and got the phone runaround. I decided to go to another dealer. Won't be back
I purchased a vehicle from this dealership two months ago. The sale experience was A++ however when I went to get my routine oil change, I experienced a lot of confusion. When I scheduled the appointment they didn't say anything about driving my car directly to the garage. So I parked my car, walked in I didnt know where to report to. I went to the cashier area and they were like just pull it in. They really should have explained that when the appointment was made. I believe the customer service of the service department needs improvement they should reflect the same service of the sales department. If I didn't have a warranty contract with this dealership I would not get anymore oil changes here. However since I'm under contract I have no choice. Hopefully the next experience is better since I been through the process.
buying and trading
The best service. Wonderful salesman, Eric Hassan. With the loss of my husban, trying to buy a car would have been very stressful. Eric made this deal with support and kindness that I appreciate so much. He deserves a 10. Thank you Eric.!
excellent customer service!
Everyone worked hard to make sure we got the best deal possible, even with out credit problems! We are very satisfied with McCluskey!
Exceptional Sales Lady!!!! Great Customer service....
Victoria was patient with me from the very first day. I had been car shopping for awhile and my experiences with some sales agents were not very pleasant so by the time I got to mccluskey I was very guarded. When I met victoria, I explained to her what I was looking for in a new car and some of my concerns. She assured me that she could help me find the car I want. it took me a while to find my car (malibu) and every time I met with Victoria, she was friendly, patient and answered all my questions. Thanks Victoria for the great service you provided as well as changing my perception of sales agents..
2015 Silverado truck. WOW!
We was looking at newer used trucks, but ended up buying a new one due to price. We are very happy with our purchase, and just loved our salesman Justin.
Me experience at mcloskey was very pleasant and my sales guy vince went up and above in the process of making sure I got the new vehicle I was looking for I would definitely recommend mccluskey to my Friends and family.
Everyone at McCluskey is very helpful and Justin Smith helped me to find the car I wanted and I absolutely love it!
Purchased a 2015 Corvette ZO6,very pleased so far
Tony Moenster was very helpful and serviced me well during the long wait for info from GM. My issue wou;ld be with GM, The company needs to be more responsive to Corvette buyers owners, particularly when a new model is coming out. I have purchased aprox. 19 Corvettes.I have driven a Corvette since 1972.42 years, Woeste,Wyler, Joesph, dealers in Richmond Va.ect.Keep the real buyer informed,The dealer and sales rep does as well as they can living like a mushroom in the basement! !! ds
Bill and Jeanne
We went out on a snowy day and Jonathon took the time to take us around until we found the exact car we wanted. He was definitely willing to go the extra mile to make sure we were happy. We hadn't intended on buying the car that day but based on his help, his willingness to take the time and talking us through everything we walked out with a brand new car and we couldn't be happier!
Kudos to Tony and Larry
I ordered my new Corvette Z06 at the end of August with Tony Moenster. From the beginning Tony has been thoughtful to provide regular order updates. When the car arrived I was further impressed with Corvette specialist, Larry. Both guys genuinly seemed excited for me and the arrival of the new car. They took every step necessary to make sure I, a very particular person, was completely satisfied. Tony and Larry are top notch in my book.
Service employees were friendly. We went to pick up our 2015 Silverado which was in for an oil change. We had to double check the license plate number as the truck was so clean we weren't sure it was ours! When we brought it in it was covered in dried/frozen mud! It was so nice to have it as clean as when we bought it! Thanks!
it was great to be able to come back an dealwith my salesman,I fell like i got the deal I want it.The salesman $ manager were fun to work with.
I love my new car!
My sales agent was Brody Wolf. His service to me and my family in shopping and choosing the right car for my needs and desires was invaluable. He was helpful, courteous, informative and very patient. From the time I came on the lot until the time I drove off in my new car, took about five hours. Brody worked very hard to make sure that all of my questions were answered and accommodated me in every way necessary. Thank you Brody!
Excellent Sales Staff
The sales staff worked with me to make my car payments affordable. Jordan Reed was my salesman and he went above and beyond explaining the features of my car. This was the best car buying experience I have ever had.
Could not be happier with my car or price
This was my first time buying a vehicle and when I told a family member who is a car salesman of a different co. the car and price I have he told me there is something wrong with the car and there is no way they are selling it for that. Could not be happier with my car and the help I received from my salesman.
Broderick Wolf did a great job with helping us find the perfect car that fit our needs and price. We are very pleased with our Chevy Cruze and it was all around a great experience!
I have bought many new cars, but this was the best
my sales person was great she walked us thru all of the options and models we were interested in and sold us what we wanted .
They did good
went to mccluskey chevy on colerain for a chevy Malibu. They had a couple different ones to chose from, the next day I went home with my chevy malibu.
Everyone we dealt with made us feel important. All of our questions were answered and they did everything they could to help us out.
Be glad he's on your team
I have bought two cars from Mccluskey . One used almost two years ago and now a new one both have water issue . When it rains the inside of car gets soak . Its unbelievable that a new car can have that issue . Im am however thankful for how my salesman handle the whole situation, Bill Stouffer did everything he could to help make the situation better ! All though both my car experiences went bad . I was so impressed with how Bill handed the situation. I work in customer service and know how important it is to take care of the customer for returning business by word of mouth . I will not hesitate to send business too Bill . I think you should have Bill show some of your other employees what good customer service means !!!
Great place for your next veihicle purchase!
The dealership is very nice and the staff are all very pleasant. My salesman Wayne Utt was very nice and a joy to work with. I will definitely return for my next veihicle purchase.
Great experience at McCluskey Chevrolet
Great experience. My sales person, Craig Knisley, was very professional and knowledgeable. He negotiated a good deal for me and I couldn't be happier.
great, friendly service.
From the moment we walked in, pat, dan, and all the guys were extremely nice and helpful.the best thing I liked with my whole car buying experience at mcluskey, is I never felt rushed.pat is a great salesman and I would purchase from him again.I would say mcluskey is probably the best car buying experience ive had.most of the time a consumer is rushed with any buying experience, as if the customer is of no importance, just numbers.not at mcluskey, they make you feel like family, and thats what will keep me coming back, good, caring business.thanks mcluskey, keep up the great work!Sincerely,Craig R
Best car buying experience in years...
all around solid experience, and fun. Bill was interested in finding the right vehicle for me and my budget and not just a quick sale. Very impressed all around
Very happy with the deal we received at McCluskey Chevrolet. Salesman Josh Mullins was very easy to deal with. No hassle, no deception. After walking out of 2 other dealerships this was the most comfortable we've felt about buying a car in a long time. The finance person was very pleasant too. Thank you Josh!
Best purchase experience I have ever had!!
I was referred to McCluskey Chevrolet through a client where I work, and after buying/leasing over 15 cars all over the place, I can say this was the first enjoyable experience I've ever had on all levels. Every question was answered, message returned, totally transparent and the value was astounding. My new truck is better then I could have imagined and I look forward to not only buying more vehicles from Bill Stouffer, but also sending my friends and colleagues. The internet and competition in retail has changed the was people buy and sell cars, but this transaction has been excellent and I look forward to continuing with more cars.
We had such a great overall experience when we bought our new Traverse that we went back a week later and bought our daughter a 2013 used car from the same salesman. The only thing that would have been nice is to have received some sort of incentives for buying another car. We have also referred three friends for new vehicles.
I was extremely happy with the McCluskey Chevrolet service center at Kings Auto Mall.I worked with, (if I can mention names) Kelly Sutliff (service Advisor) who really knows her stuff. Thanks Kelly. I Would go back there again for service, and perhaps the purchase of my next Chevrolet. Best Regards, Harry Schmidt
This review may change depending on future events. I just bought a 2010 Mini from this dealer and about 2 weeks later had to jump the car in the cold to get it started. The service department had to get a hold of the salesman in order for me to "schedule" an appointment to get the car checked out to see if its the battery or something else. Why are they not able to just let me bring it in, so they can check if the battery is bad. If its something else then yes I can understand having to wait to get it serviced. However, they told me on Tuesday 12/2/2014, that no appointments available this week. Really! I have to worry about maybe needing a jump for at least a week before even getting it checked for this!! This is horrible customer service, and something needs to change real fast. I will be even more upset if it indeed turns out to be just the battery!
good first car buying expierence
Brody Wolf is the guy you want to get a hold of when buying a car he helped me find the vehicle that was right for me at a price that I could afford I would highly recommend getting a hold of Brody Wolf if you are ever interested in purchasing a new or used vehicle.
Brody Wolf, the dealer for you.
Brody saved my sanity and budget. He made buying a car easy and enjoyable. He's not your stereotypical salesman, more of an old friend.
Excellent Customer Experience
I'd like to say I was a tough and stubborn customer to deal with. I had no idea what I wanted to buy or if I even did. Brody Wolf did an excellent job in finding the RIGHT car for me and I would recommend him to ALL. I will continue to shop with McCluskey in the future strictly because of him. He has earned this stubborn customers trust. He truley does look out for the customer and puts their needs in front of his. Btw I love my new car (and of course the price)!
Great staff, show room, and facility
I came in not knowing what to expect because I wasn't quite sure what I wanted. I explained everything to my salesperson John. I explained what I was looking for and John got me exactly what I wanted. Not only did he do that but he pushed the banks to get everything to where I could afford it. This was my 5th car I've bought and my first car from here, and this was by far the easiest for me its ever been. I would recommend this place to anyone and for sure will be coming back in the future.
Great facility, showroom and selection of vehicles
Salesperson Pat was exceptional. He was enthusiastic about locating what we were looking for and super knowledgeable with answers to our questions. Very pleasant start to finish.
Corbin went above and beyond the call of duty. He made a situation completely satisfactory when I didn't think it would be possible. Kudos to Corbin!!!
I love the very late night appointments. the space to relax, watch TV, have internet access and work desk where I can bring my lap top is just what I need. love the snacks and soda. we have two Chevys and about to buy a third. the largest reason to buy the next Chevy is the ability to have the same day late night service. oh and the Equinox is a great car. My sister already has one.
Brody is my go to man, top to bottom this guy takes care of it all. I didn't think that I was in a position to get a new vehicle, but he did anything and everything he could to make the deal work and in the end it did. I couldn't be anymore grateful for his help and what he has done for me and my family. I am telling you, if you need a new vehicle Brody Wolf is the man to see at McCluskey Chevrolet.
Purchased Used Car
Our experience at Mccluskey Chevrolet was fantastic. We bought a great used vehicle and could not have been treated any better. We will forever be grateful for the wonderful customer service. Amber Hoskins is amazing.
Our salesperson Eric Keaney was extremely nice and a pleasure to work with on the purchased of my new vehicle and his follow-up after the sale has been "fantastic". He has displayed caring for the customer even after the sale has been completed.
I've only had one bad experience with the service department and that was almost 3 years ago. That problem related to gage cluster that needed to be replaced, I was told it had to be ordered & would be called when it came in. After 2 weeks I called for status & was informed it hadn't come in when I called the second time for status was told there was no record. I have to say the guy whom I spoke to then took care of it and got the part in a few days. I felt it was very dangerous driving around not knowing my speed or fuel amount. Research showed this was a known problem with cavalier & GM didn't recall - I was disappointed that the company would treat their customers in this manner especially since I have always bought Chevrolet cars. Since this incident no problems with service department.
It was very pleasant. Came in told him what we wanted, and what we had to work with. Colin got us the car we wanted in our range without yanking us around. In fact I'm bringing my mother in law this weekend to see if they can help her
Feels like family
Dan Hoffman and the rest of staff at McCluskey's make me feel like I am family .I enjoy bringing my car in for service because they speak to me not at me and make sure I understand the issues and I can count on it being done right ! Keith has filled his fathers shoes well and runs a first class dealersship , I look forward to many more dealings in the years too come
Pleasant Car Purchasing Experience
We called about an auto from the internet and luckily we joined up with Eric Haslem. Eric, a friendly and knowledgable fellow, took the time to explain the automobile and the financing involved. What I liked is there was no high pressure and it was an enjoyable experience. Also, several minor problems with car, Eric had fixed. Guess you could say, I am a happy customer and will be back when I decide to purchase another automobile. And, of course, I will be looking for Eric! KRH.
Greg is awesome! Took the time to get me in a decent car with a reasonable price because of my bad credit. Bi weekly program is also awesome. Good job!
Great service, clean facility, friendly staff
Jim Rooney was the best salesperson I have ever interacted with. Jim was the only person on the lot that came out and talked to me about purchasing an automobile. Jim made the experience at your dealership very good for me he took the time to show me everything I wanted to look at and went over all the options and pricing in great detail.
great service and experience
We had a great experience. Bay and Paul were great. We were treated as if were very important people. This is our second vehicle purchased here and will continue to be customers in the future.
My Wife and I went on a Friday and within 5 minutes we were approached by a young lady Named Megan! She was extremely pleasant and had a Great attitude! We ended up driving 6 cars and were there pretty much all day. At the end of the day I was signing the papers for a new car and could not have been more pleased!I would recommend Megan to anyone who wants a Pleasurable Buying Experience! Not to mention the facilities were very accommodating!Can't wait to buy another car!!
Made an appointment with Corbin Stamper for 1:00 Sunday morning. He was right there ready to go to work on a new car unlike the previous appointment I had with another salesperson the previous Thursday who was nowhere to be found. Corbin had a car that met my requirement ready to look at. He was very professional and had a great personality. He was able to get me a good price for my trade-in and a good price for my new car. If your in the market for a new car, stop in and ask for Corbin Stamper.
Extremely clean facility
Corbin Stamper made this happen! I told him what I was looking for and how much I was able to spend and he provided timely results for me. I couldn't be happier with my decision based on his dedication towards me.
Best Service department..Teresa Florimonte
Had a recall on my new Traverse & Jeremy Huber took great care of everything like always. The serice dept is the reason I bought my SUV atthe amazing McCluskey Kings automall location. Jeremy always oes anove & beyond and is always right there to help with what ever reason I am there. Everyone in the dept. Are fantastic & very friendly.
seat belt recall
I have never had a bad experience. Jeremy Huber always rocks it getting what I need done in a timely manner & always makes me feel appreciated. The service dept. at McCluskey Kings Automall is the reason I bought my 2014 Traverse
Great service, friendly people to deal with
Don't mind waiting for service when coffee, soft drinks, and snacks are available. We can also watch TV. Your complete staff is very friendly. I would like one of the ball hats the service reps. were wearing. I would wear it proudly!!!!!!!!
Grreat service. Bathroom: spotless!
The service was (as usual) wonderful. It seemed like only minutes and my car was ready - and it was washed inside and out, too - I love you guys! 2 problems which would never deter me from coming back: one of your employees had the worst-ever after shave lotion on. It truly gave me a headache. The scent was everywhere I went in an effort to get away from it. I think the guy bathed in it. Kind of wished there had been an outdoor waiting area .... and the 2nd problem was that the Starbuck's coffee machine was OUT OF ORDER. EEK! But I survived with water!!
Great, personalized service.
When I come to McCluskey for service, the service manager and technicians know my name. This is because I have had my service done there since 2000; not because my car needs frequent repair. When I needed my brakes replaced, they worked me into the schedule that day. They dropped me off at work and picked me up when it was done. In addition to the brake work they changed the oil & filter and fixed the airbag warning light. It hasn't lit since. Although I have never used an airbag it is comforting to know that it will work if needed. McCluskey gives excellent care.
Good, Complete, Service.
Very simple, I brought my truck in for some service work.Your service team took care of everything while i waited.I got my truck back and everything was complete.Good, Quick, Service. That is what make it so easy for me to bring my truck back to you when ever anything needs done.
oil change tire rotation
Who ever is answering your phones wouldn't let me schedule a service appointment. I had to go on line to make my appointment. Even after I told her my oil life is down to zero. Still didn't want to help me.
Great service for my vehicle
I was treated professionally well for my '06 HHR ignition switch recall repair, oil change and car wash. Service was prompt and fully complete.
McCluskey Chevrolet is a beauitful car dealership
Megan Bolkerding our sales person was wonderful!!!! She did everything in her power to get us the best deal she was very honest and a pleasure to work with. Megan will be the only person I buy a car from at McCluskey Chev. She was truly a pleasure to have her as our sale lady. She was very professional and a kind lady!!!Megan was great I hope she will get to see ore response that we have written about her!!!Thank YouGilbert & Robyn Scroggy
Wonderful facility, great staff
Mccluskey has been absolutely fantastic, however, we are less than impressed with our Chevy Malibu. It has had problem after problem, yet it still has not been properly repaired. Worst choice of our lives was to purchase another GM vehicle. The car is a lemon, end of story.
What a wonderful place that is, such interactive features and plenty of room to relax and unwind while waiting for your vehicle to be finished. Even the amenities like the things to eat and drink are outstanding. I was made to feel unwelcome, briefly, by one person whom I believe was just not necessarily a people person. I also am very confounded by WHY I am getting email notices saying I possibly "missed" my Service appointment ? What is that about ? Very unsettling, did I not get logged in when they did my Service ? Or perhaps they didn't do the Service and just made the car look better ? Overall though I am very pleased with the treatment I receive, just need to clear up why the emails say I missed my scheduled service.
We went to McCluskey Chevrolet Sunday just to look and test drive a couple vehicles...ended up purchasing one that day. Bobby Cross made the sales process a VERY smooth and painless experience! He's an awesome addition to your staff!! Thanks, Bobby!! We'll definitely be back!!
NEw car purchase
Adam Simon did a great job ! The Cruze diesel I purchased was ready to go when I picked it up, clean inside and out, and Adam did a wonderful job going over the operating details before driving off the lot. Thank you.
Great experience all around, sales and financing.
We felt at ease and not pressured at all. We were giving time to look around, and talk without the salesperson hanging around. Greg was very friendly and helpful. He answered all our questions.
Very clean and customer friendly facility.
Colin Knight was our sales person. From the beginning, we told him of our financial difficulties. He said it was worth our while to fill out an application. We drove the Sonic and loved it right away. Everyone at McCluskey was very friendly and helpful. Your dealership is definitely customer friendly!
Okay Customer Service
We went on a busy Saturday. After looking at cars both inside and outside, for about an hour, no one came over to ask us if we needed help. Eventually, we went to the front desk to get a sales person as we were interested in a vehicle. The sales person stated someone would be with us shortly. After 15 more minutes, we were frustrated and left. On our way out, we called and spoke with the Sales Manager. He asked us to come back in, which we did and got us with a sales person right away. From there on, it was a pleasure, outside of taking several hours of the closing to go through.
I put an inquiry online and had a salesman call me back. His name was Sean Casey. I told him my horrible situation at home and that I was looking for a program that would work for me.I told him I was looking in the $4000 or less range for a vehicle with $800 down range. I had some phone problems and had to call him back a couple hours after I talked to him. He tells me that I qualified for the buy here pay here program with 1500 down (they could work with me on this) for an 8000 dollar car. I tell him I don't want to spend that much and he says with the buy here pay here program that is my only option, but he will look into it further. I say shame on McCluskey for taking advantage of people with little to bad credit. Why not offer the cheaper cars to them so they have the opportunity to pay them off. Why make someone get a loan for 8,000 when they are struggling and would be happy with a car loan of 4,000. That doesn't sound like a good business plan if you ask me. I want to thank Sean Casey for all he did to help me and I am just sorry we couldn't do business. I was hoping that because of the big name and popularity of the business that they were really about people.
Love my new WHITE car!
Jim Rooney worked to get me the car I wanted when it became evident that wasn't going to happen in the time frame I wanted we switched gears and he got me a great price on an alternative vehicle
Corbin Stamper took, and continues to take Great care of us. He has gone above and beyond the standard of any Salesman I have dealt with in the past. He demonstrates how what True Customer Service is all about!
Salesman was great. He listened to what I wanted and showed me cars based on my needs . I didn't feel like he was trying to get me to buy more than I wanted to spend. Great experience
Gary H. Henry
we had a great experience at your dealership. Megan was excelent! We would come back to ask her questions anytime!!
Amber Hoskins was AMAZING!!!! She kept us informed the whole time and was so friendly and personable!!! I have recommended McClusky and Amber to a lot of people. Please build a dealership in the Dayton area!!!!!
2 Strikes and you're Out!
So this is the second time, I enlisted the services of McCluskey Chevrolet at The Kings Auto Mall. The first time was 36 months ago for a 2012 Cruze lease. They just couldn't seem to gets their ducks in a row. Too many layers and too many sales gimmicks to wade through. So I never even got them to offer a realistic lease price on the car. Strike One. So, here we are at lease end and I am looking for an affordable student lease for a 2014 Equinox. I contact 4 dealerships; McClusky, Voss, Columbia and Castrucci via the Edmunds.com dealer portal. We'll save that story for another forum. Needless to say call or visit the dealerships you choose.I go to McCluskey first and am greeted warmly by a young man, and I give him my info, timeline for purchase and desired model/trim vehicle. We drive a loaded demo. Insult #1. I asked for a base model for an affordable student payment and they show me a maxed out model at $30k. We go inside and I tell him again my needs and desired (fair) lease payment. That results in a LONG wait to see the 'sales/floor manager'. I love these games. My courteous salesperson comes back and he even can't believe the offer he has to present to me. I try the old fashioned method of writing my offer on the paper and crossing out their other offers. Another LONG wait. Salesman comes back and Poof! The price dropped $10.00! I thanked him for his time and promptly left. From here out I visited two of the remaining three dealers and had similar results. I said thank you and left. The fourth dealer I dealt with the internet sales manager from beginning to end. As each of the dealers checked in over the course of the next few days, I advised them of my lowest lease price and my desired price. I told them each truthful numbers and which dealership had offered the lowest price so far. I decide not to screw with this too long, otherwise it becomes a never ending game of callbacks and misleading offers. I gave them all until Thursday night at 9:00pm (the closing time at the last dealership).Now it was down to two active dealerships; Voss and Castrucci. Voss lost me when they could not meet my target price while I was at the dealership and ready to take delivery. That left a bad taste in my mouth. Next day the had "re-examined the deal and they could meet my price". Whoa. Magic! I like magic a lot. Anyway, by the 9:00 pm deadline I was sitting in the Castrucci showroom preparing to sign papers.The deal could not be finalized since they had to arrange for a dealer trade for the car. No problem, we'd come back the next day. So here is the final recap of my leasing experience.....-Voss. Old fashioned '4-square' game and tactics. Also, I forgot to mention, this was Voss' second time trying to lease me a car. I had also contacted them on the Cruze lease back in 2012. They pulled the same BS.-McCluskey. Never offered a semi-realistic price for the lease. Said they could beat the best offer if I had some type of substantiated dealer paperwork. Same BS from 2012.-Columbia. Two tips boys. 1) If a customer walks into your showroom, walk over, greet them and offer to help. Its not rocket science. If I have to seek out one of you sitting at your desk playing Angry Birds, you've lost me already. 2) If you contact me because I purchased their before, make that mean something. Make me want to choose you again. Don't forget my name, or what I bought, or the fact that I gave you a fair offer and you choose not to accept it. and the Winner is!Castrucci Chevrolet in Milford. They handled it all using email and courtesy. Kevin Bachman was flawless in his job; selling cars. They not only beat the other dealers on their offer, but, I got more car for the money since they beat MY fair lease price for a Equinox with a higher trim level (additional options) at no additional cost. I hope this helps some folks out there with their future attempts at buying. Be informed. Know your prices, options and trim levels. Be aware of dealer holdback and ALL incentives that are available to both dealer and customer. You will always leave money on the table. That's the way it works. The trick is to agree on a fair amount for the parties involved. Make sure YOU can feel good walking away feeling like you got a fair price and terms. Most of all.........respect. You are the customer. You deserve it. If you don't get it; leave. Also remember to give it in return. Never feel uncomfortable. If you do; leave.One final note......I got a text and call this morning from one of the dealerships who chose not to participate in my buying experience. This after owning the new vehicle for about two weeks. Seems the sales manager wanted to followup (missed sale mandatory phone call I'm guessing). He asked if there was anything to do to get me to buy my new CRUZE from them. STRIKE TWO YER OUT!Good Luck!
Wonderful Service..Great People at this dealership
My experience at McCluskey Chevrolet was wonderful. Mr.Vincent Summerlin And Mr. Paul Cluxton are the best! THey were friendly and knowledgeable and patient and made sure that I was made very happy. I will definitely come back for my next car and I will send my friendS And family too McCluskey without a doubt.
These are just CHEATERS, NOT dealers
Saw the car on their website----went and they said the engine is messed up. The car is listed on the website as Excellent still. Talked me into buying another one, saying no problems with this one. Paid them. When i checked the AC is messed up. They promised to fix it. I sat for three hours, and the mechanic accidentally disclosed all the other Problems with the car to me because she thought the car was mine just getting serviced. Actually God sent me that woman to me..... The good news they gave me my money back. The thing is out of complete HONESTY, I told them I am inexperienced with cars that is why they played on me.
Great experience. Adam Simon was an amazing help and so very helpful through the whole experience. He was very knowledgeable and went out of his way to make the experience very easy. While some things fell through after the fact, but the whole team worked so hard to get it resolved in a positive manner. I would definitely recommend McCluskey to my friends and family and will definitely be back.
Exceptional Customer Service
Bay went above and beyond and helped us out better than I could have imagined. I believe it is safe to say, we will never buy a car from anywhere else.
I was in desperate need of a new car and called Jim Rooney on a Monday morning to set up an appointment for that day. He was more than willing and able to help and put me in his busy schedule to accommodate my needs. Jim made this an incredible experience. I've never felt pressured at McCluskey...everyone is extremely friendly and the dealership is absolutely amazing. My parents plan to visit in the Fall to upgrade their Equinox! I will continue to recommend McCluskey to my family and friends. Thank you for a wonderful experience in every aspect!
Great Car Buying Experience
Everyone that we dealt with from the owner, salesperson, and down the line were extremely friendly and helpful. They helped us find the car we wanted at a great price. One of the best car buying experiences we have ever had!
Don Butts, dedicated saleman, can't redeem experience.
Around 2PM I called to set up an appointment. Spoke to a lady named Hannah. She assured me the vehicle I was interested in, Stock A70885MA, ( A Scion Xb ) was there and I could see same. Made an appointment for 4:30PM with salesman Don Butts. I finished an errand early and arrived at dealership about 3:30PM. Was told by salesman car was no longer available. Asked if I would look at any other, I explained I needed a lot of room in any vehicle because of my size. Salesman was kind enough to get transportation when he noticed my trouble walking because of recent surgery. Transportation was "taken" by two young employees as salesman was talking to me about the cars at which we were looking. We walked back to showroom. There I was told computer system was down and we couldn't check on any other cars at that time.I don't like being lied to! Experience make it seem like you are desperate to just get a body in the door. The two young employees that "took" the transportation sealed the deal, what customer awareness!
Great service and facilities.
Everyone was very friendly and helpful during my visit and I was able to pick outthe best car for the money.
Great Facility, Excellent Treatment
Steve Brown took good care of us. We found a good car and got a good deal. We love the Equinox and really like McCluskey's dealership.
dan is the guy to go to
dan is a very helpful he and other saleman does what no other dealership do is a handshake when the deal is done.. on facebooki gave 5 stars to the dealership.. greg also helped in finding a silverado to fit in my budget just like commercial says lower price lower rates i got my 2012 chevy malibu from McCluskey Chevroletthe reason i love McCLuskey's they care for the customers the new show room is awesome like keith said it's like stepping into the futureall the employees have a smile on they're face, McCluskey's does treat YOU like family
Lots of nothing going on
When my fiance wanted to purchase a used car, we went to McCluskey because they had sent her some literature and they seemed like they really wanted to work with her on her less than stellar credit. When we first arrived, the salesman, Greg Holleran was attentive and friendly, and let her test drive a few cars. Within fifteen minutes, she picked the one she wanted and we went to find out financing. She was approved within 30 minutes! So far so good!Seven, yes seven hours later, we left with the car she wanted. I have never dealt with a salesperson as seemingly inept as ours was. Not only that, but there had to be easily a dozen employees in that enormous building just standing around, doing literally nothing, for the seven hours we were there. One might think that with all the extra hands on deck our process could have been expedited, or we could have at least been kept in the loop more than once an hour.So when we finalized the purchased, she added the "Strike Force" coating package. When she tried to call and make an appointment to have it applied, unsurprisingly, Greg was nigh impossible to get ahold of. When she did get ahold of him, he set up the appointment wrong. She told Greg she also was concerned about the brakes on the new vehicle so he only put in the request for the brakes to be done, not the Strike Force. We didn't know this until we came back to pick up the car. When we picked her car up the next day (Wednesday), the brakes had been done, but the Strike Force had not been applied. We couldn't ask Greg about it because he was off work until Sunday! Fields Ertel is, to put it mildly, out of the way for us and it is frustrating to have to run back and forth and waste gas because of the complete ineptitude of our salesman and the laziness in general of the employees there. With so many people around, one would think that problems could get addressed by more than one person.I would rather deal with someone who knows what they are doing, and a company who actually cares about the customer than a company that relies on a bloated, gadget laden sales building to drive sales. This will be the first and last time we deal with McCluskey.
Me & My husband recently worked Greg Holleran to purchase a used vehicle, the experience was aboslute "Awesome"! Greg was a great sales person, he was consisted in communciating with my husband Darrel. He kept in contact with Darrel and we will forever be grateful for that. Chris Hacker was awesome also, she was clear, with the details. Darrel kept her laughing which made the visit to finance office fun!... We love, love the new facilites!... Friendly people is what we love and that is what we go when we walked in the door. Thank you for building great relationships Darrel and Debra Jinks... Awesome Job
I wrote a review of McCluskey before I had the chance to visit and meet a salesman face to face. For a few days, everything was great. Excellent Customer Service, my sales person, Greg Holleran, was friendly, got to test drive a few vehicles, the facility is extremely nice and welcoming. Then the truth came out. I am not going to go into my whole story but this is why I will never shop McCluskey again. Every dealership is pretty much the same, in their defense. I went into the dealership on a Tuesday, not expecting an approval because of my financial situation. Greg put me in the system, completely understood my situation and while we were waiting on an approval, got to test drive some vehicles. It was really nice at the time. It was getting close to closing so they didn't receive an answer from all of the banks so we parted ways and was told I would hear something the next day. Next day comes and I received an exciting phone call from Greg saying I was approved. It wasn't for the vehicle I wanted but I still was approved and excited to select and test drive a few other vehicles. I kept in contact with Greg, and at the time he seemed really great and responded to my emails and dealt with me, and I am not very easy to deal with. The weekend approached and I lost contact with Greg. He wouldn't respond to my emails or phone calls. Mr. Paul Cluxton, a manager, sent me one of those automatic emails where it says "thanks for coming in we can't wait to sell you a car". I attempted to email and call Paul, no answer. At this point all I want to do is select a different vehicle and test drive it. Monday comes and I FINALLY hear from my sales person. He wasn't in all weekend so he apologized and I also apologized for emailing him and calling so much. We scheduled a time to do a test drive and I was happy again. I did have to reschedule that one, and another one and one after because of some personal family matters. I understand it was probably frustrating to Greg, however I still wanted to come in and buy a vehicle. To make a long story short, Yesterday I called to tell him I would definately be there Thursday (TODAY) and I was ready to test drive and buy. Then the song and dance changed, Magically I needed more down, and I wasn't completely approved, but Greg promised he would call me later that day and tell me a final decision. It is Thursday, almost 24 hours later, I have not heard one thing from him or anyone else from McCluskey. I wish they would have told me I wasn't approved from day 1, because they knew my whole situation from jump street!!! Ridiculous. All I wanted to do was get in a car and get rid of the current Lienholder and interest rate. McCluskey acted like they cared and did not give me the time of day or even be honest with me. My biggest pet peve is being lied to. That's McCluskey's motto, lie, lie,lie, ignore, lie some more! It is extremely frustrated. I wish I could find a dealership with decency and respect!
Excellent customer experience
I recently worked with Pat Cavanaugh on the purchase of my new Suburban. Pat was a pleasure to work with and a true sales professional. He is very knowledgeable of the vehicles he is representing and goes above and beyond to make sure everything is set before you drive off. It's obvious Pat enjoys working at McCluskey as he even took the time to give us a full tour of the new facility and point out all of the many great benefits while your at the dealership for any reason. Its a first class facility. I'll definitely return to McCluskey and Pat and the rest of the team for my next vehicle purchase. Thanks very much for a great experience. Tim Breslin
Great Service, clean facility
When I arrived everyone greeted me with a "GOOD MORNING". It seemed as if they were waiting on me( I felt very special).The service rep( I can't remember her name) went over the services needed, then asked my to sign the order. The service took less time than I expected, all services were completed without any problems. I have 2 recalls and Terrance Turner took the time to call your location in Mason,he stated someone would call me to schedule an appointment when parts were available.I just love the Reading location, it feels like family, always so helpful, even the cashier was very pleasant, as always.I look forward to seeing them at my next 3000 mile oil change.
I always have received great service from the Mc Cluskey Chevrolet Service Professionals. They are truly professionals. The staff always treats you with respect, and the Dealership is beautiful the best I've seen yet.
Friendly and helpful sales staff
It was a very pleasant and fulfilling experience. Having not purchased a new car in a while I was amazed at the process and the speed with which my purchase was completed.
Shawn Creek is the most genuine and honest professional that has ever sold me a car. He not only put us in the perfect car for our family but went above and beyond to make the experience easy, comfortable and actually enjoyable. From start to finish, Shawn went above and beyond.- Matt Schaffer
Great and fast service and friendly personnel!
I went in for a recall inspection notice. All the personnel I encountered were very friendly and the inspection was completed quickly.
2005 Corvette Repairs
Deeply appreciate the phone calls from the tech (Larry Malott) telling me what he found and what he recommended. Great communication. Love that McCluskey has a tech dedicated to Corvettes.
As always I am pleased with the service and especially happy that the manager checked to see if the recall parts were in and they were so I didn't have to come back. Also so appreciated the car wash.
Great and fast service
I didn't have to wait long and the time I did was enjoyable. The waiting area was clean, bright and every one was friendly and helpful
Great Service Department!
Your service advisors are very nice. They listen and do everything they can to remedy the problem. They are great at keeping me informed of the status of my vehicle. The waiting area is conducive to working...or doing some MAJOR relaxing!
Great place! Very comfortable
I came to get an oil change and it was done rather quickly. However, when I got on the expressway a sensor light came on. I called back to the service department to let them know. And, the woman on the other end sighed and said, "Soooo...are you going to bring it back?" Slightly irritated,I told her I could and I returned within 30 min and I did (8:30pm). The sensor was fixed quickly but I really didn't received an explanation of what the problem was.
I am very pleased and my sales rep: Tyon Brown did a great job as well as everyone at McCluskey,s. I will defiantly be a returning customer!!Thanks you, Sean Cobb
I have to take my car in frequently for service because I put a lot of miles on my car so its almost every other month but since last yr no one have been able to correct my phone number. last visit was waiting for over 1 1/2 hrs and when I went up to check they said they had been calling my phone, well it was the wrong #. the man was very nice and paid for my service that time. I think they are great its just the computer work that needs brushing up on. :)
Was just there for an oil change and tire rotation. Was in and out in about 90 minutes. Liked having the pager so I could walk around outside.
Great amenities in the waiting room
After 12 yrs of having my prev car (Pontiac) serviced at Borcherding Buick--Borcherding's service dept is what I compare McCluskey to. Despite all of the amenities in the waiting room this dealership, it lacked the personal element--ie: keeping me informed re: what was going on with my car, what was found after checking the air conditioner etc...
Kevin is great (He looks like Kevin Costener). He always remembers me an dmy mom and makes me feel really good when I come in... like a concierge! Also, great look for the waiting area!
McCluskey Chevrolet - Awesome!
This dealership is by far the best in the entire Tri-State Area. They have gone above and beyond all expectations in every aspect of customer service - amazing!
Fabulous Customer Service
The salesman and everyone involved in the sale made it a great experience. My salesman listen to what I needed and delivered.All the personnel took very good care of me.
Warranty for wheels
My Service Advisor, Kellen King, was very courteous and professional. I was happy to learn that the wheels on my car were under warranty. Kellen, along with another Advisor, Phyllis, handled the service with excellence.
Do not do business with this dealership
Worst experience of my life in dealing with car dealers. They ran my credit 5 times without my permission, oficially trashed my credit score by doing this and now I am left with a sub 700 credit score while trying to buy a house and have continued to get letters in the mail from more banks that they have ran my credit at. They tried to rush me in and rush me out without a proper explanation or even tour of the vehicle and the price of the car. I would have bought the car for more than the purchase price beacause it was exactly what I wanted, but upon being treated the way I was I wanted to never deal with a sleezy car salesman and his "manager" ever again. This has got to be the typical "used car salesman" lot and dealership that give them all a bad name. If their cars are anything like their service and business ethics, you will have the cazr for 3 minutes and it will break down. Rethink doing business with this company, you will regret it forever. Oh and don't forget about the fact that I have been trying to reach them for the past 3 days without a response, apology, or any kind of explanation for this. Not only is the salesman dodging my calls but the "manager" will not answer nor call me back. I will be going to the BBB and my lawyer to resolve my issues.
Great customer service experience
Amazing service, loved the relaxation room -the massage programs were awesome. Need to put photo tour of your new waiting areas on the web. came back and told my co worker about my experience with a simple oil change. Great customer service. thank you.
Great service, clean facility
I arrived at the service department unaware that an appointment would have been feesible in order to decrease my wait-time, However the manager explained that though there were customers a head of me, my service would be taken care ASAP. I prepared myself to wait, but my service was completed within forty minutesThanks, Gary
AMAZING service and fun customer area
The best visit to the dealership since I have owned my car. I was greeted promptly, I spent less than an hour in the awesome waiting room before I was given a rental car and sent on my way. I was going out of town the following day so the service guy, Jeremy (I think), made sure to have my car ready within 24 hours. They replaced several parts of the engine, under warranty and quickly. Entire process was a breeze this time. Thanks a bunch. Would recommend to anyone if all my service visits stay like this!
The survey i took for General Motors, I said how much I appreciated How Kate Angel took special attention to detail, and how she explained everything to me. My car was washed and vacuumed (its always washed, but this time also vacuumed). I am very happy with the service department. Kate made me feel like a valued customer
I enjoy going to the Reading location, I have always been treated well there. Terence, Kelly, and everone are very attentive to my vehicle needs.
Tony is amazing! Right from the beginning he was able to assess my requests and work his magic to get me a new Malibu Lease that was in my price range. I got the color I wanted (straight off the truck!), and was in and out within hours with a new car. I give Tony two thumbs up and a gold star to boot. :) Did I mention how amazing that massage chair upstairs is? I'm actually looking forward to when I have to get my oil changed so I can treat myself! The renovations are beautiful. I can't imagine a more well equipped dealership around. Bravo. I'm your number one fan.
Grest Service atKings automall location
Like always it was perfect. The service department is and always has been top notch. They are the reason I bought my new Traverse. The BEST service dept. I have ever dealt with!
I always have a wonderful experience when bringing my car in for service. I'm addressed by name, everyone is curtious, and I'm always informed as to what's going on with my vehicle.
I was getting very discouraged , but McCluskey really came through for me . I am very please with my new 2014 cruze.
Fix a Flat
My only quibble was that the service person said at check-in that they would let me know what the issue was when they found out the problem and didn't follow through. Now, it was only a patch for a small puncture in a tire, but I would have liked to have known that once they found that out instead of flagging the guy down as he walked by.
Best place I've been for service.
I went in for an oil change and to get my tire checked for a leak. Though i was hoping for a quick patch, however the tire had a nail in the sidewall which makes it irreparable. So i had to get a new tire. Even though the price was more than i was expecting i knew it had to be done and the service representative was very nice and helpful.
I actually don't mind going to the dealer to have my Tahoe or traverse serviced. everyone frowns when I tell them I let the dealer work on my car. i don't understand. price may be a little higher, but i's done right and I get to wait in comfort. Plus Kevin is a good guy and is easy to work with.
great services and clean facilities
This was my first experience with your dealership service department and I was very pleased with your level of service! It was just an oil change and tire rotation but to my surprise your crew also washed my truck unexpected without charge! This was a great perk as I was planning on washing it later that day and with an already busy day asnd lots of other things to do it was very helpful in getting the rest of my tasks completed. VERY pleased and definitely will be back and refer any of my associates to your dealership for any automotive needs! Great job. Thanks again
Very good service
A wheel and tire had to be replaced. An estimate was given and I thought I would have to make an appointment to have the work done but I they could do it then so I told to go ahead. The work was done quickly and I am pleased with the results.
I brought my car in to get checked out because it turned off on me while in a drive thru. The guys took it for a test drive, scanned it, and saw nothing wrong. Told me to bring it back if it happened, again. Always exceptional service when i come and i've recommended the dealership numerous times.
Staff know me by name even though I have only been there a few times and it's every few months. I was on a time crunch this last visit and they worked hard to get me in and out quickly.
It was very people friendly, employees were courteous and always greet with a smile. I was with my sister to get her oil change and we were walking around and when Pat greet ed with a smile and without being intrusive started to show us around and for that reason when I was ready to buy my car I went to see him first.
Love that oil change 59 min or free.
I've been to your location before for oil changes. I like the new 59 minutes or free oil change. (not that I was timing it) Normally, I'm given this long list of things that are needed to be repaired on my truck. Once or twice is fine but, every time I come is a little bit much. All though I like knowing when it's critical that some thing needs my attention. I almost went to another service center but, changed my mind. Thanks for every thing. I loved the wash and cleaning of the my carpet.
Great Service,The Place is Beautiful
Mrs Phyllis Hackman was extremely nice,it was my first time there since all the construction was complete and she took the time to show me around to make sure I was comfortable...Thanks for everything.
Fixed issue on my new car with a smile!
They had me in a fixed the issue and had me out quick, warranty work is never fun for a dealer. They did it with a smile.
Great Service come back!
If the transmission line would not have blown off after having service work completed on my truck I would have rated everything a 10. I had to have my truck towed in to have repaired again. The reason I rated your department up to a 9 is due to your service people setting me up with a loner vehicle and then helping do everything they could to win my confidence back. I will say everyone was very nice. My truck was repaired and life goes on. Just a Chevy bump in the road. Don't worry I will be back when I need more service or a new truck, approx. 70k more miles. Chevy man for life! (P.S. I could use a sponsor for my fishing boat - How about going in on a Chevy wrap for my Ranger? Great Advertising. Let me know if it's possible).
I really enjoyed having my car serviced at McCluskey because, I feel that I can trust you as a dealer,other family member have purchased cars their in the past,they suggested McCluskey,now I referred my nephew,were is my 100.00 dollars.
Great facility, but outstanding employees.
I arrived as agreed. I was immediately welcomed. We discussed the service to be completed. I was driven home. Picked up the following day. My automobile was clean inside and out. The bill seemed reasonable, I Rhona and left.
Had a problem with my front passenger seat. Wires from the heated seats was causing a wear spot across the seat. It was noted in records and seat would be replaced if it wore through. They simply accommodated my wishes and made a plan to resolve.
Overall good place to take car for service
only problem i had was getting my car after paying for services had to wait at least 10-15 minutes to be help and i had to go in to area to request service when i was standing in plain view
It was a slow start at 7pm we didn't get greeted right away and waited but then we had some FUN~! We got to ride bikes, eat candy, drink coffee & soda and even sat in the massage chair. My 11 yr old daughter loved it! Also thanks for the car wash, too!
I had a great experience!Because of the team work at McClusky Chevrolet Kings Auto Mall.I am currently leasing a reliable car.I feel comfortable that my future vehicle, and personal travels ,are less worrisome than the past.I am very thankful to Brent Martin and Donald Butts who helped me so much and to the rest of the staff who were instrumental in helping me.I felt "taken care of " Who wouldn't walk away saying they had a great experience after that? Sincerely, Robyn Davis
Interesting Path to completion !
The flexible hours of Service are amazing for someone like me. Though I experienced a very strange route to getting my appointment, the last person I talked to in the process was very helpful. The Online Chat individual was inflexible, rude, and condescending. The After Hours individual was extremely lacking in knowledge about the Hours. My actual experience at the Service center bordered on religious as that place is AMAZING !
Friendly, professional service manager
Kate Angel is just that-an angel! She truly defines a genuine customer service model for others to follow. She's knowledgable of the vehicle, and is approachable. That to me is essential. There are some service managers I've observed that are professional but I've never seen them smile or show emotion of of any kind thru facial expressions. I few weeks back I had to bring the malibu in because a part of the rear bumper fell off. It wasn't kate that I delt with on that visit. She informed me that I'd have to talk to with the guy a rood the bay in body repair. Didn't even offer to call them or go over to find out. Now, I'm not sure how exactly the rear air defuser fell off, in fact there were no broken clips at all but I had to wait over and hour plus pay over $60 for the repair, which was a shocker to me. However, on this most recent visit dealing kate I'm truly satisfied with my experience.
Only issue I had with the service was there was no reset done on the oil life indicator, and with the oil change/tire rotation service other dealerships provided an inspection record on the vehicle as well, we did not get this there.
Everything was done that I requested. I always feel comfortable and welcomed whenever.I come in, which is why I only have work done on my car at McCluskey ( Reazdigng, ) when needed, since I bought my car brand new, in 2008! Thanks!!!!
Initially I went into McCluskey only to get some general...
Initially I went into McCluskey only to get some general information and see what they could offer me. I was looking to offer a trade in and drive out in a new car, although I knew with my financial situation, it would pose some difficulties. Considering I was a woman and in search of a new vehicle on my own, I was skeptical of who would be helping me. Adam Simon though, who came to be my salesman, was extremely pleasant to work with. He was personable and very straight-forward; considering my wants and needs in comparison to the reality of what I could afford. He took the time to answer all my questions and offered a very honest insight to what vehicles I could potentially finance. Given my personal situation in terms of income and credit, Adam was able to find me a brand new 2014 Chevy Cruz that I was able to lease at a very reasonable price and truly, I couldn't be happier with the way things worked out. I'm in a beautiful and reliable car with payments that fit my needs. I would highly reccomend McCluskey, as their staff was more than helpful and left me feeling confident in my decision.
My husband and I just moved to the area and we needed to purchase him a vehicle that had better gas mileage and possibly lease a truck for myself if the numbers worked out. When we arrived Tyon greated us outside and we told him what we were looking to do. He took great care of us! We also had out six month old son with us and I can't begin to tell you how kind he was to him. We were at the dealership for a total of about ten hours and they made us feel very welcome. Everyone talked to our son and made sure we had anything we needed; made sure we didn't hesitate to ask any questions. We ended up purchasing a Chevy Cruze for my husband and a GMC Sierra for myself, both were used and mine had a few scratches that they took care of for me. My truck had an issue with the radio and one of the side mirrors didn't fold in. Tyon told me to call Jeremy and see when he could get me in. Jeremy got me in when it was convenient for me and quickly fixed the mirror and even though the radio didn't act up while it was there he said to call him if it does it again and he'd get me in. This dealership understands that family comes first and made sure that we felt like family. I wouldn't send anyone anywhere but here!
THIS time, as compared to all of the other experiences, was phenomenal! Customer service was off the charts amazing! Tim and Phyllis took amazing care of me and delivered exactly what I wanted, when I wanted it. They went above and beyond, super impressed. Great job!!!
I worked with Mike to purchase a 2012 used Mitsubishi...
I worked with Mike to purchase a 2012 used Mitsubishi Outlander. He listened to what I wanted and was able to deliver the perfect car for me and my family. McCluskey Chevrolet was able to find a great financing option for me and made the whole experience a positive one. Thanks Mike!
I really liked the sales consultant's attitude and helpfulness, Brad Pope and the business finance manager was extremely helpful in finalizing my loan, Doug Taulbee
Service Department Reading Road was courteous
The service was excellent and very friendly and I was excited about being able to use Wi-Fi while I waited.
Transmission: 10 speed Automatic
Body Style: SUV
City: Cincinnati, OH
Engine Type: EcoTec3 6.2L V8 420hp 460ft. lbs
Transmission: 4 speed Automatic
Body Style: Coupe
City: Cincinnati, OH
Engine Type: 3.0L NA V6 single overhead cam (
Transmission: 9-speed Automatic
Body Style: SUV
City: Cincinnati, OH
Engine Type: 3.6L V6 310hp 266ft. lbs. 6 Cyli