Mayse Automotive

Excellent, courteous, and professional service

When I started looking for a vehicle Mayse was the first place I wanted to visit. We had a great buying experience when we purchased a car for my husband a couple of years ago and I decide why go somewhere else. I was not disappointed! Eric in sales was friendly, easygoing, and knowledgeable, and made shopping a great experience. Jeff in finance is the best! He helped with our last purchase and he made it happen again, he worked until he got our loan exactly how we wanted. I love my vehicle but after driving it a couple of weeks a problem came up with the radio. I made one call to the service dept. and Shawn stepped up and made sure I didn't have to worry about a thing. He stayed in contact with me until the problem was fixed. Talk about a pro! I don't think I will ever shop anywhere else for vehicle. We are Mayse auto family!

I never felt pressured or stressed.

The salesman visited with me on the lot just like a friend or family. There was no intimidation and pushy vocabulary, just easy conversation. He listened to my request and worked to find the best deal for me. He explained the prices to me and help me pick out the best option for me. He was so efficient with the paper work that our time spent was relatively short. He and his team new the answer to every question I had about tags, titles, insurance etc. I even used his computer to print out my "proof of insurance" right on his printer. He hand wrote down some instructions for me to program in some special features on my new car. The trade-in car was given top dollar even though it wasn't worth much. All-in-all I can honestly say that I will be coming back for my next vehicle and look forward to it.

Radio problems

I was having problems with the radio on my Cadillac ATS. They tried an update the first time I brought it in for service. That didn't solve the problem, so they replaced the center stack, where the radio is located. Problem solved. Working great now. I have had great service and have been treated as a valued customer at this dealership.

best shopping experience I ever had

I went to the dealership to look at a few cars that I saw online because I was needing a more dependable car. I knew what kind of car I wanted and I always hated when previous dealers tried to talk me into cars I didn't want. Met Ehren in the lot and he was fantastic. I told him what I was wanting, got me the keys to look at the vehicles and test drove with absolutely no pressure. He has a great personality and was fun to talk and joke around with. Never once did he try to talk me into a different kind of car. Then we went to Tripp in financing and he was fantastic too. Explained all the options, and got us taken care of. These two guys is what makes a car dealership successful. These guys are true assets to this company! I know next time I purchase a new car Ehren is my go to guy! Thanks to everyone at Mayse for their dedication and hard work!

Great service

Bought my Captiva almost a year ago. Salesman asked what I wanted, didn't pressure me into looking at something he was trying to sell. He even told me about a better deal on a car identical to the one I was interested in. Have been very happy with the car. Have had it serviced several times and the gentlemen are always polite and work hard to get you in and out as soon as possible.

Very professional people

From arriving to leaving, I was kept informed of what was going on with my vehicle. That's why I keep coming back. Thanks again and keep up the great work.

2014 Chevy Silverado

Called Nyal G. to see when I could drop this truck off for a recall and gasoline smell repair... He got me right in that afternoon and had me a courtesy vehicle ready to go... Stayed in contact with me on the findings of a leaking fuel injector and called me as soon as all repairs were made...

Great dealership

I found the dealership to be very professional with no high pressure sales tricks Salesmen Ehren Clark and Mike Lanphier were very nice to do business with Both tried very hard to find the type of truck I wished to purchase and at a . price I could afford.

Recall and gps repair

Excellent experience. Very knowledgeable and personable staff. Would recommend to anyone. after a delay, was given a loaner car to complete my errands. Appreciated it very much.

Confidence in Mayse

One of the things we most appreciate about your dealership is that you are honest and we can always rely on your suggestions... It is the one dealership where I do not feel like I am being gouged... But rather served and appreciated. Thank you so much.... and yes... We always refer anyone we speak with to Mayse Automotive.

Fast and excellent work with friendly service.

Dave Brown has been our sales person friendly and honest no relatives at this Mayse or any other.We have bought at least 2 plckups and 2 cars in the last 14 years and Michael Warnow has been a excellent service advisor always truefull as to what we need.

Very professional and quick service

Have purchased 4 cars at Mayse always very professional sales staff and service staff as well. Have always had a good experience dealing with anyone at the dealership

Recall on truck and warrenty issue with touch pad screen

Dealership from sales to service and parts department is exceptional. I highly recommend them to my friends and family. They go above and beyond in customer satisfaction.

Purchased a Trax after someone totaled my HHR

I was treated with consideration and kindness. I was shopping because someone had totaled my HHR that I had bought from Mayse. I told Ehren what I wanted and he quickly showed me a Chevy Trax that I liked since they had no HHR with low mileage. Then Jeff Silvey, in the finance office, worked with getting all the paperwork done properly and gave me hints on how to finish the settlement from the wreck so I'd have that money to apply to the amount of my purchase. I called Jeff about a month later and he knew who I was, without having to ask questions, and he solved my question within 15 minutes.. I like the 'down home family' feeling that I get there.

Price and service at Mayse!

John Kieny was my salesman. He is always professional, reliable and trustworthy. That is the main reason we have come back to Mayse for a third vehicle. Price is always fair. I trust John and Mayse. The service department has always been great when needed.

Best car buying experience

David was very helpful and never pushy. I told him what I was looking for and that's what he showedme. Everyone was very friendly and professional. Next time I want to trade, I'll go to Mayse!

Decent deal

Our salesman Kelby was great. Very knowledgeable and helpful. Whoever Greg is was not very workable at all. Another dealership was doing some deals and we asked for a few extra oil changes (other dealership was doing lifetime!) And he wouldnt budge! Rediculous!

Was a good buying experience.

I looked for a different vehicle for the last 2 or 3 months, every time I was close to making a decision something went wrong. I am a cash buyer, but one sales manager pushed me and asked (twice) what was wrong, was the payment to high? I finally told him I will pay cash when I find out what I want so please leave me alone. 2 other dealerships had awful service departments and didn't get the problems resolved, even telling me there was nothing wrong...But had changed parts. Back to Mayse, easy deal, felt like they were happy to get a sale, and didn't condensend. Perfect.

Great Service

Great Service as always.I am always treated good and made to feel like I am a valued customer. I have recommended to other people who are looking for a trusted dealership.

Make sure everything is done before you leave

The salesmen was great! The financial guy was the worst. He never sent the agreement to my bank who was on the phone. I heard the discussion. My bank called an hour later still waiting for papers to be sent. I was assured they would be sent and were not. With the mix up I had to call the manager because I kept getting transfered to voice mail. I received the title and went to tag my car. The previous owner never signed and I had to send title back. They (kim) were very accommodating and sent title free of charge but a lot of hassle just to get my car. I am not happy with this transaction. Still waiting on my title.

2016 Jeep Wrangler Unlimited

We happen to find our vehicle listed on Cars.com and was located in Aurora, Missouri so we decided to drive from Joplin, Mo to look at the Jeep. I'm so glad we did. The whole process was such a joy. They make you feel like family. We are so very pleased. I definitely recommend Mayse Automotive in Aurora Missouri and a huge "THANK YOU" to CARS.COM. awesome website.

Mayse automotive in Aurora, mo

Finished very fast. Everyone was very nice. A pleasure to do business with.

Fast Oil Change Service

I pulled into the Oil Change lane, and indicated what I needed. The order was written up fast and I went to a waiting area. I didn't have to wait very long until I was notified that the service was completed. I suppose being at the the dealership at about 8 AM helped, but this service is normalled completed in short order. GREAT!

Warranty repair - air bag deployment 2016 Yukon

After getting notice of needed warranty repair, I was able to schedule a time convenient for me. When I arrived, they were ready and completed the work within the estimated time they had given me. The service manager was pleasant as usual. Also while there I looked at and test drive a new 2017 Acadia Denali. Mike Whitesel was ready for us even after only one day notice. He had arranged with the service manager to let him know when we got there.

Second Vehile Purchase

Mayse automotive goes above and beyond everytime. They had exactly what I wanted, gave me a BEYOND fair price and remained the picture of professionalism during the duration of the visit. 'Not only did I feel welcomed but I felt like family. I highly recommend and will continue to drive the 6 hours from Kansas just to buy from Mayse.

Best Dealer around

Mayse automotive goes above and beyond everytime. They had exactly what I wanted, gave me a BEYOND fair price and remained the picture of professionalism during the duration of the visit. 'Not only did I feel welcomed but I felt like family. I highly recommend and will continue to drive the 6 hours from Kansas just to buy from Mayse.

Good customer service.

Dave understood from day one what I was looking for. He worked hard to help me get what I wanted. We spoke several times and ended up closing a deal on my used vehicle.

Car of our dreams

We had been thinking of buying a Camero for some time. When the Fiftieth Anniversary came out, we decided that was the car we wanted. After researching motors and assessories, we knew what we wanted. We checked with several dealerships in Iowa and Missouri and Mike Lanphier from Mayse Auto was the only one who went out of his way to get us the car we wanted, as an added bonus, he had the best price, too. We have bought other vehicles from Mayse Auto and have recommended them to friends who have also had very good experiences. When our car came in, Mike went over all the details and has been very helpful with any question we've had. We are having so much fun with our dream car, and we're looking forward to showing it off at the car shows next summer.

Great experience!!!!!!!!!!!

My wife, myself, and our little "Cocoapoo" pooch had a very good experience. Attention to comfort and relaxed atmosphere was incredible. We were introduced to everyone that passed. We left with a new Danali and were happy.

Dave Brown is very professional and knows his stuff!

We will definitely recommend mayse automotive to friends and family members.Dave Brown is very professional and knows his stuff.He goes out of his way to make sure his customers are taken care of and is not pushy.

Great experience!!!!!!!!!!!

Great time. Everyone was very cordial. Very well informed on the products. Very personable. Facilities were very impressive.

Great to deal with!

Our salesman, David Brown made the transaction smooth from start to finish. Would highly recommend Mays Automotive Group. If your looking for a vehicle, give them a chance!

Best dealership around

I have always been treated well at Mayse I have been doing business there since 2006They are very helpful. The receptionist said she would find out about the cards for free oil changessince I have not received any and should

Thank you

Bought our pickup in June and it had a hiccup in front of the gas cap on the drivers side. They said they would come and get it and fix the problem so we could go ahead and get the truck.They came and got it and fixed the problem and also fixed a couple minor hiccups next to the gas cap as well. Went above and beyond to make sure things were done correctly.Also I shared the pickup had some vibration when traveling over 70 mph. They took it out and realized the tires were bad and was causing the unusual vibration. They replaced 3 of the 4 tires and it fixed the vibration problem. Very professional and efficient.

Very quick and friendly service

Fast service , very friendly people , didn't have to wait long. I like you bring open on Saturday . Very happy people . Very nice sitting area

Colorado

I bought a new 2015 Colorado at Mayse because they beat everybody on price. It is about an hour drive for me but it's worth it. The service department gets me in and out quickly which I appreciate very much. Great dealership in my opinion!

Best dealership

I would like to say the BEST dealership experience I have ever had in my life. It all started over the internet, my wife, our 2 babies and myself drove from Nixa Mo to Aurora to look at this new SUV. We met Mike Lanphier when we arrived, and started looking at our options. I think I asked Mike at least 100 different ways to buy or lease, he answered them all and the whole dealership was very friendly and welcoming to my family. After 3 hrs we could not make a deal so we loaded up and Mike said he would keep working on it. Next morning Mike called we agreed to terms and now we are a proud owner of a new Yukon. We will never buy another vehicle anywhere else from now on! Hands down the best car dealership around!

Recall issues were done in a timely manner

Work that was done was explained very thorough of what was being done and it was also bring to my attention of some future maintance on my truck that should be considered

Oil change tire rotation.

Highly recommend this service department. I drive 30 miles out of my way to go there. And recommend them highly to anyone I know. Customer care it the best,

No pressure

I would like to say the BEST dealership experience I have ever had in my life. It all started over the internet, my wife, our 2 babies and myself drove from Nixa Mo to Aurora to look at this new SUV. We met Mike Lanphier when we arrived, and started looking at our options. I think I asked Mike at least 100 different ways to buy or lease, he answered them all and the whole dealership was very friendly and welcoming to my family. After 3 hrs we could not make a deal so we loaded up and Mike said he would keep working on it. Next morning Mike called we agreed to terms and now we are a proud owner of a new Yukon. We will never buy another vehicle anywhere else from now on! Hands down the best car dealership around!

couldn't have been better

I had the best experience with these guys my first car that I bought by myself . They helped me with everything, answered every question I had. And I drove away in my 2013 chev cruze. Thanks guys

Awesome Dearship !

The entire team at Mayse Automotive is Awesome to work with, and our salesman Mike Pullen goes above and beyond for us !! Thanks Guys !

Had a hassle free experience

This is the second truck I've purchased from Mayse. Eric was great to work with and there was no pressure at all. Mayse has really figured out how to provide a comfortable buying experience for the customer and I'm sure it is paying off for them. I can recommend them without hesitation.

Service on October 1

I had to leave my vehicle for service on Saturday and was given a loaner. It was very nice knowing I had transportation while they were working on my vehicle. I was unable to return the vehicle when they were done and had to wait until the next day and was told not to worry about it. They were fine with the fact I couldn't be there on Tuesday. This is my second vehicle purchased from Mayse and I will probably continue to purchase vehicles from Mayse.

I am so happy with my purchase of the new GMC truck , Thanks

This was something I have never done before and Mayse's salesmen Alan Ervin made me feel very relax about the purchase. Buying a new truck that is 300 miles away and not being able to walk around , kick the tires and look over was different . The new GMC Serria is perfect and I really liked that the truck was being hauled on a trailer to me . The saving was what lured me to Mayse's . Thanks so much Rodney Cox T

Rodney Cox

This was something I have never done before and Mayse's salesmen Alan Ervin made me feel very relax about the purchase. Buying a new truck that is 300 miles away and not being able to walk around , kick the tires and look over was different . The new GMC Serria is perfect and I really liked that the truck was being hauled on a trailer to me . The saving was what lured me to Mayse's . Thanks so much Rodney Cox

Had a great experience with this visit

This experience was great and was handled as I would expected to be treated. Was very well informed as to what was going on and what was done. Provided loaner vehicle which was very helpful and appreciated.

Nice clean establishment

There was a issue with the paint on the nose of the Corvette. It was taken care of right away, they did a great job matching the paint.

What customer service should be everywhere.

Hey these guys go out of their way to make sure you happy and coming back. It seems that a varmint was trying to build a nest on my fire wall near the A/C filter in the dash and a young man by the name of Nyal Goforth said they did everything they could to track it down and even told me where to set traps and how to monitor my system. It service like this that keeps me coming back.

Great experience

The service dept is always reliable and honest and the people that work there are very nice and helpful. They get the job done and fast. I love the service dept. they are the only service dept I trust.

Great People; Great Company

We had a w wonderful visit with these folks! We will be buying our vehicles from this company in the future! We will also recommend our friends and family to this dealership.

Great Dealership

We had a w wonderful visit with these folks! We will be buying our vehicles from this company in the future! We will also recommend our friends and family to this dealership.

3rd vehicle, each time a great experience!

Always friendly and professional staff! Great service, no pressure from sales. Overall, great company to do business with. Quick service and great that they offer to pick up your vehicle for service appointments.

Very pleasant car purchase

Shannan Eimer is a very nice person to deal with and was very knowledgeable about the 2017 Camaro I purchased. She was very professional and I would ask for her the next time I purchase a vehicle. Finance person Jeff Silvey got my paperwork done in a very timely manner and got me a very good interest rate.

Vehicle recall update

vehicle recall update appointment was on time, and finished quick and my vehicle was parked by the door and the keys were delivered with a smile.

my buying esperience with Mayse Auto. Group was excellent.

Basically the 5 star rating I gave is because the Mayse rep, Eric Perryman, was very professional in working with. My wife and I found Eric to be courteous and knowledge. I had mentioned to Eric that i was interested in a white or gray pick up and he did not waste my time in looking at other colors or styles. I would also add that Tripp did a fantastic job and was very good at explaining the ResistAll program, which I bought. My experience at Mayse was very good and I will reccommend Mayse to anyone who would ask.

outstanding in and about 15 to 20 mnutes

The reason i was given was the assistance on getting my car registered and title in had.. The problem was a problem a license office at Republic, Mo.

Outstanding Buying Experience

I have purchased dozens of new vehicles over my lifetime and I have never had a better experience than I had at Mayse. Our sales person Steve Shiveley was excellent and the deal was easy and fair.

Quick Great Customer Service

We called, drive to Aurora to look at and purchased all within a few hours. It was almost closing time by the time we arrived; however, David Brown the sales agent and Jeff Silvey were both great to work after hours to get us out of their that evening with our new purchase. They have both been in contact with use since the purchase. Great Car, Quick Service, Great Customer Care, we will use Mayse again.

quick & easy

I needed an oil change, So I drove from my house to Aurora to get my oil changed. It was a quick and easy oil change

friendly and helpful

very helpful and responded to questions and concerns promptly. Atmosphere was welcoming and we felt their goal was to establish personal relationships and no pressure.

Mayse Is The Best!!!!

Your staff is always very courteous, helpful & efficient. This is our 5th vehicle purchased from Mayse Automotive & recommend them to our family & friends. Thank you.

New vehicle serviced

This service period was the 2nd time for me, no different than the first time. On both occasions DEF was spilled under the engine compartment and on the passenger fender. In addition, oil smudges on fender, hood and grill. Attention to detail or care factor or both are lacking, both with the tech and service writer.

Outstanding buying experience

I really appreciate the friendly, fair buying experience.Way above average!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Amazing experience

I went in with an attitude thinking it would be a hassle as most dealerships are. Mayse made the whole car buying experience easy and pleasant. Allen was our salesman he is a great guy. Very sincere about his work. Someone I felt I could trust. Everyone we encountered from the front desk to the sales manager was friendly kind and courteous. Thank you Mayse Automotive for making it a great car buying experience!

Awesome Service!

Mayse Automotive provides excellent customer service! Each employee I encountered was polite and professional. My experience was fantastic and I would highly recommend this dealership!

Oil change, warranty work

Great service. I truly appreciate this dealership for sales and service departments We are very lucky to have this outstanding dealership in Southwest Missouri.Thanks

Service was excellent

I always appreciate them taking care of us in a very timely manner. They are very courteous and caring for our needs. Thanks again Peggy.

2015 Camaro

I bought this car off the internet sight unseen and because I live out of state I was a little worried, my salesman, Mike Lanphier was great to work with. The car was everything he said it was. I am extremely happy with my purchase. I would buy from them again

Easy to work with

Good experience. Easy to work with. They didn't really pressure me in any way. Answered all my questions. I did most of the process through text, which was easier for me. I'm glad they are willing to work that way.

Great pickup buying experience

We brought a new GMC pickup at Mays auto they made the whole buying experience great. We would recommend them to everyone. Special thanks to Erhen Clark.

VERY GOOD EXPERIENCE

It was a very pleasant experience, everyone was very nice and helpful.. I would highly recommend your company to others. Your sales team was very knowledgeable. that was very helpful.

Stress-free

Had a pleasant experience with Mayse. They even stayed late to accommodate my schedule. Will shop there again and will recommend to others as well.

Awesome!

We stopped in to check out the 2016 Chevy Cruze and fell in love with it. The fact that they worked with us to get us one that was within our budget was awesome! The people were very friendly and not pushy so we were very impressed. We will definitely be recommending this dealership to everyone we know.

Awesome!

We stopped in to check out the 2016 Chevy Cruze and fell in love with it. The fact that they worked with us to get us one that was within our budget was awesome! The people were very friendly and not pushy so we were very impressed. We will definitely be recommending this dealership to everyone we know.

Amazing service

Dealership continues to have amazing service. I came in for a routine oil change. The service staff was incredibly friendly and helpful. I was in and out very quickly, they are super efficient!

Perfect!

Couldn't have asked for a better experience! Very happy with our Chevy Cruze, it's exactly what we were looking for and a great price. Everyone was extremely friendly and helpful. Well worth the 4 hour drive! Will recommend Mayse Automotive Group to everyone and we'll be back when we're ready for another car.

Awesome

Great dealership,. Very courteous, well mannered and awesome visit. In and out fast would recommend anyone to this place. Will be back in 4 years to buy new vehicle

Truck

This is at least the third truck I have bought from Ehren. Good customer service. Good people to work with. I would definitely recommend this dealership. I have recommended my friends who have also bought at Mayse.

Mayse ROCKS!

Smooth & wonderful experience! Drove away with a beautiful, clean vehicle & we were pleased with what we got for our trade-in. Will absolutely be a repeat buyer to Mayse Automotive! -Steve & Alice Bilyeu, Louisburg KS

My visit to Mayse

Well worth the drive to Aurora. Beautiful dealership and everyone is very friendly. Kelby was our salesman and he was very knowledgeable, on the mark with his with his pricing. This was a stress free purchase and everything went extremely well including the business office. Arrived around 11:00 am and gone in a new car by 2:30 pm. Highly recommend Mayse Automotive.

We Love Mayze Auto in Aurora, MO

From the very first test drive to the actual purchase of our new truck, everyone involved in making it happen was very helpful and friendly. Each time we go back to the dealership for our oil change the staff in the service department are very friendly as well. We recommend Mayze to our family and friends all the time and our future purchases will be made there.

Great experience

I have purchased many vehicles from Mayse and I have recommended friends and family members. They have all experienced the same high level of customer service and home town feel. I would recommend them to everyone.

Routine and mileage oriented service work

My 2012 GMC Sierra required routine service work. While the length of time required to perform this maintenance was longer than I expected, Nyla explained the delay and did everything he could to speed the process up.

The Mayse Service Department Is The Best!!!

This was my first visit, to the Mayse Service Department, to have my new Malibu LT, 5,000 mile service schedule performed. It was a very satisfying experience. My service work was completed while I was at lunch. The windows were cleaned & my carpets, vacuumed, as well. Everyone was very cordial & professional. It couldn't have been a better visit!!! I'm a big fan!!!

It was great!

I felt like everyone was very friendly. I was overall pleased! It took a little longer than I expected but everyone being very friendly helped the wait.

Nice experience

Very friendly, no pressure buying experience. Stayed late to complete our transaction and were very helpful after the sale as well.

Best car buying experience of my life!

The sales perso was very eager an helpful. The sales manager was very nice . The part I liked best was their low pressure and honesty. I will use them the next time I am car shopping.

Just what i needed!

I told them what I could afford to pay and they called me back to let me know they had something for me, just what I was looking for.

Powertrain Warranty Repair

My thermostat was replaced under the powertrain warranty. Very good service, no issues at all. Always friendly and helpful.

Awesome!

They were awesome!! They took great care of us and even stayed after they were closed to make sure we were taken care of!! We will definitely continue to shop there!!

Easy car buying experience

i had identified 3 cars I wanted to test drive before visiting the dealership without an appointment on a Saturday. Dave Brown greeted us on the front steps. i told him I wanted to drive the three vehicles. He got the keys and info and off we went! He answered all our questions knowledgeably and patiently. I didn't make a decision til the next week. No pressure from Dave. Called him and told him I was ready to buy. The negotiating and paperwork to purchase took less than 30 minutes......faster than I've able been able to agree on a price and terms. Picked up the car a few days later and it was ready and waiting for me. We've bought cars at Mayse before, but this was the easiest and fastest we've ever had. Thanks Mayse and Dave!

Fastest Oil change I've ever had

We stopped in unannounced to get an oil change. We drove right into the building. Let the service man know what we wanted. Next thing you know it was ready to go.

A recall was the reason for this trip.

But the outstanding service from your staff in the office, in your service area, made this 110 mile round trip worth every single penny and my time. I'm sorry that I didn't catch the name of the young man that I dealt with.

Oil change and recall

Best service advisers and facility's in the 4 state area. I will continue to drive 40 miles to Mayse for service instead of doing it locally.

GREAT

I am very pleased with the Service advisor Nyal Goforth. He went out of his way to make sure my car was taken care of.

Super service

We got to the service center early and was able to get the oil changed in our 2014 Chevrolet Silverado without hardly any wait time. Very professional people that did a very fine job.

Wonderful!

After searching locally here in Jonesboro, AR (and northeast Arkansas) we were getting pretty disgusted. Between over priced vehicles for the condition they were in and no one really wanting to help, we broadened our search area. Although it's 4 hours away, it was worth it. The choices were great and the ones we viewed online looked just like their pictures. No hidden scratches and problems. Just good clean vehicles. Not to mention Greg & his crew worked with us to get us a really good deal. They checked out the vehicle we were interested in and advised us accordingly before we made the trip. We really appreciated the red carpet treatment we received (especially for a used car). We'll definitely be back.

Great experience

Our experience at Mayse was the best we have ever had buying a car. They were courteous and helpful, no matter how many questions we had. Our salesman, Eric answered all our phone calls and questions.

Would have been 5 star but....

Dealing with Rob, the Business Manager for finalizing financing was exceptional. Sales (Allen) totally dropped the ball. This was an easy sale. I reached out after seeing vehicle on car guru.com; Spoke to Allen for May 10 minutes and purchased call. All he had to do was ensure deal tags on vehicle before it was loaded onto transport I arranged and confirm to me if an oil change was done. Well, he didn't do either. Still waiting to hear on the oil change. Car was delivered with no dealer tags on a Thursday evening (I have paid extra to have transport delivered before the weekend to enjoy driving the BMW Z4). I called Rob on Friday and he offered to overnight so it was anticipated I would receive Saturday, however dealer UPS account only delivers overnight on Mon-Fri so just looked at car all weekend. What had been a really smooth initial transaction turned into a huge disappointment. And Allen, if you are reading this, I am STILL waiting for confirmation on oil change - that's all you had to do on this sale.

Lack of work completed

I left my 2007 GMC Yukon at your facility for two weeks. I had four issues, low oil pressure sensor, two slow leaks in my tires, air conditioning not working, and stabilitrack needs servicing. After two weeks the airconditioner is fixed. The low oil pressure sensor is now worse, indicating every time I drive the truck. You replaced the sensor to no avail. The tires were not patched. When I started driving the truck I quickly realized the tire issue. When I stopped to check two of my tires had 25lbs of pressure. The Stabilitrack sensor is still indicating a problem. I paid over $1,500.00 to fix my truck and only 1 of the problems was fixed. I was given a $60.00 credit due to issues at your office but you still failed to fix three problems. When I first schedule my appointment one of your sales associates told me he would send a runner to exchange, said runner never appeared. When I called to speak to Bill, little concern was paid to my problems and he told me that he didn't drive the truck he only let it idle and checked on the sensor. I am very upset with the service and communication I received from the lot.

John Kieny / Mayse Automotive Group

Excellent experience working with John Keiny. Very professional, great personality and very knowledgeable. I will recommend him and Mayse motor to all of my friends!

Very Professional

Every experience I have had with Mayse has been great, had a recall and little trouble with my driver's seat they took care and fix it all and it was over lunch they gave me a loaner car so I could go get lunch, very Professional and let me know every so often were they was at and how long it was gonna be

Oil Change and tire rotation on my new Buick Encore

Very professional, and super clean work and waiting area. Even the rest room was sparkling clean! What a pleasurable overall experience! Work was done, attention to detail exceeded my expectations. This is my second vehicle from this dealership, and I will most assuredly purchase my next vehicle from them as well. I couldn't be happier! I name my vehicles, and this one, I call "Lil Sal" she is everything I expected her to be and more. I love my "Lil Sal"! Keep up the good work! A client for life, Vern Davis

100% satisfaction with Mayse, everytime!

David Brown made our truck buying experience a smooth and wonderful transaction. We love our truck and look forward to buying from Mayse, and dealing with David in the future.

Service

I did not think my sales man was very friendly. He seemed like it was a bother to hep us find a vehicle. Everyone else seemed very friendly, the other sales man next to us offered their customers a drink of water because it was so hot. The finance guy was great.

Ease of Trade and Purchase.

Thank you Mike L. for an easy transaction. Researched the vehicle we wanted, took our list up to the lot, test drove several vehicles, made our choice, received a very fair trade in value of a car purchased there 4 years past, wrote a check and drove back home ! Mayse Automotive Group is the place to go if you want an easy , non-pressured, honest car deal.The Seals

Internet Sale

Saw the car and the web site. Made an appointment to test drive it. It was as described. Closed the deal and they delivered the vehicle to my driveway! Great experience. Would do business with Mayse again.

Follow up to prior oil change

Thank you Mike Warnow for being so professional, considerate and going above and beyond. You promptly addressed an issue with a scratch on the hood (not of your doing) of my car and I am so pleased with the touch up. Also, doing a complete oil change to ensure that oil gasket/filter were in place properly so no additional leaks. Thank you very much!!

David Brown was very knowledgeable about the cars and friend

I looked over all of the Impala's and when David ask if he could help me I told him what I wanted and he showed me what they had and went out of his way to make sure I got exactly what I was looking for

Great experience.

Got my truck in and out very quickly on a warranty service. They replaced a blown shock under warranty and got me back on the road a few hours later. Thanks again

2014 Chevy Silverado

The power switches in my driver side door quit and there was a recall needing done at the time..They got it right in and began the diagnosis and found that they didn't have the appropriate parts in stock... They provided me with a loaner vehicle and stayed in contact with me daily to keep me updated on the status of repairs... Very Friendly

Great experience! Very helpful!

Received the best deal around with no negotiations. They just simply gave me their bottom dollar and it was a great deal. Even after the sale they made sure that I was satisfied with my purchase and if I needed anything to contact them. Would highly recommend this dealership.

A second time buyer

The salesman are very friendly and not pushy. This is my second time purchasing a vechicle from mayse. I would differently deal with them again.

Buying a new vehicle

Process went really smooth, all our questions were answered and the dealer didn't try to sell us something we didn't want. We have bought a lot of vehicles throughout the years and this was probably the best experience.

16 days to get our vehicle back from an oil change

Nyal was very polite and professional. However, not impressed with it taking 16 days to arrange for someone to return our vehicle. We have 3 other "complimentary services" that will go unused at this service department. Ultimately, our vehicle came back with an oil change and an "adjusted rear view mirror." Steve in sales was great at the time of the sale but that was it. Took 5 weeks to arrange our first service (which was still not assisted by him) and very misleading. We will definitely take our vehicle elsewhere in the future. We were also told that there was a service bulletin on our mirror vibrating and no adjustments could be made. Therefore, a new windshield was necessary. Yet, the windshield was not replaced and a windshield company was able to make an adjustment that Chevy (who puts out the service bulletin) said was not possible.

Great service.

Very efficient, professional service. Convenient waiting room & rest room. Service tech explained why I had a slight screech in tight front break and recommended how to correct the problem.

Did the job

Vehicle blew up on me headed to Republic to meet family for a hunting trip. I left town and My wife found a truck online to look at. When i got done with the trip i went to the dealership and looked at it at closing time and came back the next day & bought it. At this point i had been away from my wife & daughter almost a week. I was homesick with a busted vehicle. They were aware of my situation and got me in & out without hassle. They even allowed a good price for my trade even though it wasnt running.

In and out quickly!

Everything was great! would someone mind to give me a call regarding a concern I have and would prefer not to post on this review site at this time. Thank you!

Disappointed

I came to this dealership because they had the car I wanted . After having it checked out, I found out it was in a wreck after reading the car fax and talking to the body shop that fixed it . Mayes uses another company that did not have that in the report and after asking for a drop in the price they said no because that's wasn't their problem because they didn't know when they bought the car . There was also a gash in the tire and they said if I wanted them to fix it that it would cost me $200 but if I fixed it myself they wouldn't lower the price . I was disappointed in the service I had and will not be returning . I came to the dealership thinking high hopes but left disappointed

Best deal within 500 miles!

I got the best deal within 500 miles of where i live on the exact truck with all the options i wanted. Both the salesperson and finance manager were extremely nice and helpfull. Great deal, great price, great service. 5 stars!!!!!

Mysterious Problem

When I took my 3-month old Equinox in for service, I realized I was handing them a problem. To the best of my ability, I described to Nyal the experience and he took if from there. They worked hard to solve the problem and, although they couldn't determine exactly what was going on, I felt relieved when I left the service department.The problem I had has not returned and I think it was a fluke happening. But they didn't make me feel foolish for being concerned.Our total experience was outstanding and, for me, worth the drive from Springfield to have them check the car.

Great experience every time......

We have bought around 10 vehicles from Mayse over the last 20 years and the quality of service and sales continues to be the best in the area. The process is smooth, quick and painless as the staff already knows you by more than your name and understands what your intentions are...again another great experience and the new purchase will last for years.

Excellent Service

Greg and Mike go above and beyond to get us what we want. Treat us like family. Amazing experience.Wouldn't go any where else.

Awesome experience with salesmen Allen Erwin!

Salesman Allen Erwin went above and beyond to help us get the car we wanted.

Purchase

There was no pressure or high power pitches, everyone was friendly and professional. I would highly recommend this dealership for anyone looking to buy a vehicle.

Great people

Went in knowing what we wanted. Had dealt with Ehren previously, so talked with him again. Scheduled an appointment, worked out the details, and bought a new Yukon. Painless process, good people in every department...would definitely recommend.

Cool Breeze Or Hot Air

The staff varies in their car selling experience. Some that have been there for quite some time are knowlegeable and helpful such as John Ellis and Mike Pullen especially. The financial or loan officer Tripp is very professional as well. some of the staff however, Marty Newport in particular, are insulting dishonest and down right rude. I would rate my previous experiences here good as I have purchased 3 vehicles from them dealing with John Ellis . I will continue to use Mayse as my choice to purchase vehicles because most of the staff is courteous and honest. One bad egg doesn't make the dealership bad because there are so many good people there. I would like to note that Kelby Parks was a very kind and knowlegeable young man as well.

Thank you, Marty, for the nice car

Marty was a great salesman. We told him what we needed and he delivered. Tripp Cook did good with financing; however, finance dept was difficult to reach the next day when we needed to make changes to our Gap coverage (our auto insurance company was cheaper compared to the $799 Mayse charged). We purchased the extended warranty to extend our coverage from 35000 to 100000 bumper to bumper plus lifetime engine warranty and roadside assistance at 2700.00 which we thought was a pretty good deal. We appreciate the help of everyone! We loved everything except it was a little hard for us to follow up after the deal was done! Will be in to get oil changes and service maintenance schedules on time and look forward to telling others how much we continue to love our impala... Thanks for giving us good 4 percent interest rate on a certified preowned vehicle that wasn't to bad either......! Way to go Mayse team!

Great experience !

Excellent experience! My salesman Kelby Parks was professional and courteous. The buying process was quick and simple. Very pleased to do business with a dealership that did not pressure me and appreciated my business. I located my truck on the Internet. When I saw the truck it was exactly what was advertised too. Highly recommend this dealer. Ted M.Joplin MO

Service

The service was fine except when I got home their was no coolant in the tank and they said they check all fluid levels. Don't remember service mans name

The Best.

I informed Mike what I was looking for and he found me the deal. He is absolutely the best I have ever worked with. Whatever the questions I had, he had an honest answer and what worked for me. I have always avoided dealerships until I have went with Mayse. On my second vehicle now. I couldn't be more pleased top to bottom with everyone.Thanks.

As always, outstanding service.

I don't care how busy they are they always take there time to service my truck. And Shawn always takes time to answer any questions that I might have.

Service Center

I made a reservation for service on the on-line calendar. Dropped off the the car and headed out of town as planned. Shawn called prior to the calendar appointed time to discuss and stayed in contact with me by phone until the service was complete. I received a call about the appointment, one again at time of diagnosis, again at estimate of cost to repair and when the repair was complete. My total auto service allegiance is with this group. They are top notch and second to none.

Car Service

I took my car to Mayse for my regular oil change service. Car finished at time promised. I did pick a busy time so service from start to finish about 1.5 hours. I was able to plan accordingly. Staff courteous, helpful. Shawn Kelso you were very helpful explaining the results of my service over the phone to me. Thank you for taking the time!

Great experience

Always enjoy Mayse dealership per their staff being very helpful and friendly. Dealers are not overly pushy and they make the process comfortable. We also like the number of vehicles they have to select from on the lot.This is our 3rd vehicle we have purchased at Mayse and will purchase more down the road as they make the transition easy and relaxing.

Very pleasant

When one deals with Mike Warnow in the Lube Dep't., it will ALWAYS be a pleasant experience....he is why I travel 30 miles to have him service my car!!! Jim Austin

Disappointed

I thought the service was excellent but I was a little disappointed to find out there were three issues that need to be taken care of that apparently are necessary. I just purchased my car in March and wasn't counting on putting that kind of money into my vehicle after driving it for just three months.

Service

Great people to work with. Will work with you to try to fit your schedule. Best of all the loaner car. Fast and friendly service

Very helpful salesman

I had located the vehicle I was interested in online and was contacted by Mike Lanphier. He was very personable and helpful in discussing the vehicle. I feel that management undervalued my trade-in, but that's not Mike's fault. The purchase was completed in less than 3 hrs. Later My son discovered a defect in the windshield. Mayse immediately scheduled a replacement of the windshield and supplied me with a very nice courtesy car (2016 Buick Lacrosse) . Overall, I am very happy with the service.

new silverado

this is the 3RD new Silverado we have bought each visit to mayse is a treat for us, people are great service is great, our next new gm will be purchased at mayse

fantastic

we were in and out less than 30 minutes everyone was very friendly and courteous that is the best ever we have been treated the lounge was very clean and neat

service

Great reception on arrival and work was performed in a very timely manner. Love dealing with this dealership and the service department, thank for the good work.Steve K.

Usually Great, but...

Mayse usually does a great job, employees are nice and professional. I brought my van for an oil change last week. I noticed that the sensor in the dash board was lit up, noting my tire needed to be aired up. When the mechanic brought me my keys after the oil change he said they had checked and aired up all my tires and that they were fine and that we just had a faulty sensor as the light did not go off in the dash. However, the tire looked low when I took my van. My husband immediately took the van to the gas station & ended up paying a $1.50 for air. Short story tire looked normal & sensor light in dashboard went away. Tires obviously weren't checked & makes one wonder what else was overlooked.

One of the best experience ever.

Ehren was very informative and knowledgable . From the time we met he did not pressure me. He listened to what I wanted . I'll will be sending my friends.

Extremely Please

We found the vehicle that we wanted online. Ehren Clark was our Sales Consultant. He listened as we told him which vehicle we wanted. He never tried to push a different vehicle on us. He was very knowledgeable about the vehicle that we purchased. When it is time to purchase a new vehicle we would defiantly return to Mayse and ask for Ehren.

True professionals with a friendly smile

As always experienced another very satisfied visit at Mays service center. They were real good about getting with me before performing service letting me know what they were going to do Before doing it. Can't think of a better place take your vehicle for all service needs. Scott Mitchell

Fast Service

I had my oil changed and tires rotated and I was there way less than an hour. The service was great and the person was friendly.

Excellent visit

From the time I came in until I drove away the experience was quit painless. The only thing I could find fault with was the coffee was awful!

Great service

Kelby keep me informed at all times and was a pleasure to work with. Can't say enough good things about the sales and service departments.

Great 2 hours

I generally hate the process of buying a car. I found the car on line and called to make sure it was there. When I arrived they had it out and ready to go. Less than 2 hours later I was gone with the vehicle.

A used car in less than 2 hours!

I generally hate the process of buying a car. I found the car on line and called to make sure it was there. When I arrived they had it out and ready to go. Less than 2 hours later I was gone with the vehicle. I

Great service and courteous, non-pushy salesmen.

I can't tell you how wonderful it is when my car needs some work, no matter how big or how small the job, Mayse Auto in Aurora will send a driver to pick up my car and leave me a loaner...when my car is ready a driver will deliver it and pick up the loaner. We live quite a distance from Mayse and being somewhat disabled this is truly a blessing.

Friendly & helpful

Everyone from the sales associate to the finance manager were friendly & helpful. Steve was patient & showed us several cars. Overall, a positive experience & we were completely satisfied.

excellent and quick

The service is always fast and done correct and the employees are all pleasant . The service center has a nice waiting area for the customers with coffee and computers available for your use and Wi-Fi also...

Best New Car Purchase Ever!!!

Mike Lanphier helped me with every step of the purchase of a new Buick Lacrosse, even on his day off. Steve Shiveley also helped by receiving some paperwork needed for the purchase while Mike was on his day off. Jeff Silvey was very efficient and knowledgable filling out all of the financial paperwork.Everyone at the dealership was friendly and polite with no pressure to buy. I had checked with about seven local dealerships, but Mayse Automotive beat them all by a lot. Mike sent me a quote. I drove about 9 hours one way to purchase my new Buick., Mike gave me a tour of the dealership and my new car. He also trained and helped me understand all of the controls on my new car before I left for the trip home including connecting my phone to the intellilink system. I thought the adaptive cruise sounded interesting, but it contributed to the most relaxing drive ever on the way home. Maybe Automotive is and excellent dealership with all the right ideas about how to treat people. I will definitely check with them when I am ready to purchase another vehicle. As i told Mike when I left, this was the best new car purchase ever!!!

Best vehicle purchase ever

I was in a time crunch to purchase a new truck. Steve, Matt, and Kelby were very understanding of this and made it happen. I buy a new truck about every 3 years or so and this was by far the best experience that I've had. I will continue to buy from them and will tell friends and family to do so as well. Thanks Mayse!!

Very good service

The power running boards on our new Denali were sticking and a piece of carpet in between the seats was deteriorating. My salesman Mike Pullen got my wife and I a great loaner vehicle which we had to use for a week while parts were being ordered. Our service manager, Shawn, called us each evening as to the progress. It is worth a half hour drive from Springfield to get to such a great dealership.

Beleaguered running board:

Our Denali is a year old and developed a problem with the passenger side running board. We were given a very nice loaner truck, by our original salesman, Mike Pullen (Absolutely great guy). Our service manager Shawn, called us each night with a progress report. They also went to bat and got us a section of carpeting that was prematurely deteriorating. This dealership uses Hudson Collision Body Shop, and we needed some body work done on this truck about the same time. They worked together to coordinate repairs and the loaner veh. I can't say enough good things about Sherman's shop and the relationship of it with Mayes Automotive.

In one word-Awesome!

Best car buying experience ever! Friendly, no pressure, good deal, amazing selection, and we got more car for our money, Ask for John K. Two thumbs up! Thank you so much! I will highly recommend them, it's worth the drive and I will buy from them again!

Help with my flat tire.

Recently I had a flat tire. Although it may seem like a small thing, having a flat can ruin an entire day. I was able to get the tire inflated enough to drive the car to the shop. They were able to take my car in and get it fixed with a minimum of muss and fuss. I was back at home with a fixed and inflated tire within 30 minutes. That time included my trip to and from the service department, explaining the issue and checking out to go home. It was, as usual, a pleasant experience although my reason to be there was an inconvenience. Thank you Mayse Service Dept. for your prompt and professional job.

2016 Z71

The purchase of our new Z71 could not have been better. Everyone in the dealership was courteous and professional. From looking to buying the process was fun! Every question was answered and the delivery was smooth. Ehren Clark was of the highest caliber as far as sales people go. I would recommend Mayse Automitive 100 percent.

Oil Change And Grease Job

I was very impressed with Mike at your service center and how quickly my car was done. Mike and everyone in the service department were friendly. I definitely would recommend your service department to others.

Great experience!

The team st Mayse made this a very easy transaction. Fair price on the purchase and trade in. We priced the car via the Internet, the price was honored at the dealership with no up-selling.

Great service

Visited for an oil change and tire rotation. The service was performed well and I was on my way in less than an hour. Their service area and customer waiting are very clean.

online purchase went smooth as silk

I purchased a 2015 used (3300 miles) that was advertised on Cars.com John Kieny was the salesman. Although I live 2200 miles from the dealership, John sent numerous pictures, answered all of my questions and was very patient with me. The paperwork was overnighted to me, prepaid overnight return to dealership. He and Doug Crisp (used car manager) even helped me locate a car transporter that they have used in the past. The car was picked up at the dealership on Tuesday afternoon and was at my destination Friday morning, in Oregon. The car was just as pictured and described. John was in constant touch with me via email, text and phone. It was a little scary buying a car, sight unseen, but Joh was very honest and reassuring. I highly recommend John and Mayse Auto Center.

Simplicity in car purchase at its finest.

Went online searched for cars and Mayse had a Certified used Camaro just exactly what we were looking for. I called Steve Shiveley and he went over the vehicle and options and condition and what the price would be as we spoke. I took my son the next day to look at it and learn how to buy a car. He is 18 and heading off to college soon and I wanted him to understand the basic principals of purchasing a vehicle. On the way there I explained to him how dealers pull all kinds of tricks and high pressure sales tactics but this was just part of buying a car and not to let it frustrate him. Upon arrival Steve brought the car around explained the different features and told us to go for a drive. We got back to the lot very pleased with the car and everything was just as he had told us and then some. We sat down he had filled out paperwork just like I was told and sent us to financing. I then told my son, well here it comes the other part that I had warned him of. Once again nothing just a clean easy deal. So Im glad he got to learn in this fashion and know it doesn't have to be stressful event and when he goes to buy his own cars in future he knows where he can go purchase one if he ever finds himself in the other type of dealerships that I had warned him of. Im pretty sure he will just head to Mayse Automotive as he is heading into Pre Med to be a surgeon and won't have time or patience for anything other.

Great Dealership

Drove from Waverly, TN to Mayse Automotive in Auror, MO to purchase our new Corvette. We saw it on cars.com, call and talked to Steve Shiveley to purchase this car. They gave us the best deal, and even gave us another rebate that we did not know about. Steve showed us how to use everything on the car, which we didn't take everything in, but offered for us to call him if we had any questions. Rob Bieber in the financial department was also very helpful. All the people at the dealership where very helpful, acknowledgeable, and friendly. Would highly recommend.

The way car buying should be!

The entire team was professional, experienced, no hassle, no bull the way car buying should be! My family and I will buy here from this point on.

Great experience!

I'm very skeptical about salesman. I don't like word games and don't like bring manipulated ! This was by far the best experience I've ever had at a dealership ,the salesman , Alan was very professional,helpful and straight forward ( no word game crap) the price I paid was more than fair. It's a shame they aren't all that way. I will definitely shop for my next car there even though it's a 3 hour drive from my home !

Excellent service!!

We had the best salesman and finance advisor ever!!! They made sure we had a great experience. They were helpful, informative, and courteous. They ROCK!!

Warranty

Service was great. Scheduling was a little off but Nyal took care of everything. Nice service loaners are a big plus living out of town.

Fixed right! !!

Mayse worked with us to get the repair fixed right .It may of took a couple of back and forth trips to get it done right, but in the end Mayse fixed it right and it is as good as new . There are not many dealerships left in the country that will work with you till you are 100% sastified with your car and repairs .They also gave as a curtousy car for the entire process ( AWESOME )... My only issue with the entire process was no one checked the repair or repairs to make sure it is or was right 100% and to the standard you & they would want , it is or was left up to you to do it for yourself ...

noise & oil

Brought my car in because there was a loud vibration noise, which had been getting worse. It was a fairly quick fix and had an oil change too. All was smooth

Great experience for first time buyer

I could not have asked for a better experience purchasing my first vehicle! Both John and Mike listened to my needs and wants concerning a vehicle and helped me find exactly what I needed from their wide selection. Jeff did a great job finding a competitive interest rate and helping me find a monthly payment that would work for me. Every question I had throughout the whole process was answered satisfactorily. I would definitely recommend visiting Mayse for your automotive needs.

Great Experience