Master Chevrolet Cadillac

watch your self

They were great at first then they asked me to help getting my title for them, I helped them with that and the refused to give me back what I spent.

The most amazing car buying experience.

George Lyles the best Sales Consultant I have ever meet. He was patient, kind and thorough with the greatest smile in town. If you want a great car and buying experience go see George Lyles.

Service on the Surban

First time experience with Masters. Very pleased with the quick service and friendly staff.

Service on CTS

The service department is excellent. Brought car in for oil change. Service was s quick as possible.

Best Dealership in Aiken

Russ Vernon was the best salesman I have ever delt with. He wasent pushy and willing to listen to what i was after. I got the truck i wanted at the price i wanted to pay. I will definitely do business with Master Chevrolet in the future.

Great Experience

David Scott and the finance department were easy to work with and I feel like they worked diligently to earn my business. They were able to beat the finance deal that I had gotten from my personal bank which I though would be nearly impossible. David spent a few hours with me on Friday and followed up that evening with some questions that I had. I called on Saturday morning and told him to do the paperwork because I was coming to get the truck. I had looked around for about 6 months before purchasing to make sure that I got the best deal. I have always driven Toyotas, so this will be a change for me. I look forward to driving my new truck in the future!

Fast and efficent

Service was fast and painless! Always a pleasure having my car serviced here as they personnel are friendly and efficient.

Russ is the best!

Russ Vernon is awesome!! I'm 100% satisfied with the service and quality of my vehicle. Your friendliness and attention to my needs and wants were superb! I drove off in my new Chevy feeling happy and confident in my purchase. Thank you for all your help. Master Chevrolet is the BEST!!!

fast great sales service

very fast and very great deal. the whole process only took 40 min.

I LOVE MY NEW CAMARO!!! :)

A special thanks to Wayne Morgan, George Lyles, Justin Hartley & Vaughan Hester for making my dealership experience such a pleasure. They treat me like I REALLY do matter. I have had nothing but pleasurable experience with the maintenance on my Pontiac Solstice and the excitement of my recently purchased new Camaro. I have been doing business with Wayne for years & have no intentions of going to any other dealership. I feel like family and that goes a long ways this day and time. Justin and Vaughan are always a pleasure every time I come in for an simple oil change or to have maintenance done on my Pontiac Solstice. They are top notch guys, can't get any better! Can't go with out saying how much I appreciate George! He was very knowledgeable and great to work with. Has a great attitude. He was there for me during the sell and he continues to be here for me. GREAT people, GREAT service, GREAT dealership. If you are looking for a GREAT buying experience, you need to start right here....

GREAT!!! Service, GREAT!!! TEAM

Same as always - GREAT!!! Wouldn't have my work done anywhere else. My Cruz ran like it had just come off the lot - even though this was the first scheduled service. But it will be that way as long as I have it thanks to Master's TOP service team.

Top notch dealership

Master Chevrolet is an outstanding dealership who values long term customer relationships. We've bought two cars in two years and plan to buy more in the future. The service and sales staff is excellent.

Job Well Done

I was very pleased with the quality of the repair on my vehicle. Justin and the rest of the Master's crew really went the extra mile to make sure I was taken care of during the time my vehicle was in for repair. Thanks Guys.

Polite,courteous and helpful. A big help.

GREAT!!!!! Had my questions answered promptly,got strait forward answers and didn't have to waist time. Salesperson and manager followed up.

a great place to buy a car.

The service here is really good and very professional and very friendly people I was really comfortable and my sales consultant Joe Mills is a really great salesman and professional

Happy customer

This review is from steve shealy on the purchase of a 2009 Corvette from master Chevrolet Cadillac I appreciate the quality service to professionalism and the salesperson Adam which went out of his way to take care of this sale, Thanks Steve

Great Service and Excellent Customer Service

Justin Hartley was our advisor. He had our 2015 SRX serviced in a timely manner. The customer lounge was exceptional, providing us with pastries, coffee, and free Wi-Fi during our wait.

Excellent Service Eperience

I was there for a service on my Cadillac SRX. I was well taken care of by Justin and the service staff mechanics. My experience with the Master , Service Department is always the best I have ever experienced.

A TIPICAL SERVICE VISIT

Walked in turned keys over to service manager. He asked if we were to wait or come back. We stated come back later and he took our phone number and stated he'd call us when it was ready. Also informed us they were very busy and it would be close to two hours. We departed on our errands and received a phone call in about an hour and a half. We finished and went to pick up our car... Everything went well! I usually wait and most of the time I'm in and out in a flash... If I have to wait a little while I get to drink free coffee or I sometimes purchase a soda which is priced well below normal vending machine prices...

Polite and friendly staff w/great service.

Was attended to immediately and only waited 30mins for a recallinstall. Everyone in service dept was very nice and friendly.

Great Service

We are always greeted cordially when we visit Master Chevrolet/Cadillac. Justin takes excellent care of us as well as Ronnie (whom we met for the first time on this visit. And we always stop in to say hello to Jason Francis.

Excellent Service Visit

I came in for routine maintenance on 12/14 and was promptly greeted by Service Advisor Ronnie Brannum. The work was completed quickly and professionally as is the case everytime I have been in for service.

Great service, friendly people, clean facilities.

Shopping on line for a new vehicle, I was pleasantly surprised to receive a call from Jason Francis with Master Chevrolet in Aiken, South Carolina. Jason was friendly and really concerned that my sister and I find the best car and deal available to us. Jason and I had corresponded by phone and after the 2 1/2 hours drive to Aiken, it was a pleasure to be greeted with a smile and a "great to meet you." When my sister and I arrived at Master Chevrolet, everything was as Jason said it would be. No hidden charges and no changes to the figures we had discussed over the phone. If you are looking for a vehicle, go see Jason at Master Chevrolet in Aiken, South Carolina. He'll treat you right. When my 2005 Chevrolet Avalanche finally "kicks" the bucket, I'll make the trip to Master Chevrolet in Aiken and ask for Jason Francis. You should too.

Great service

could not have got any better service anywhere else. vaughn and manny knows what they are doing. car is doing fine thank you all so much

Great service at Master Chevrolet Cadillac

Always great service at Master Chevrolet Cadillac !! It is a well run operation and the staff is great !!!

Awesome experience

Justin Harley in service is great to work with. Always friendly & helpful. Prefer Justin or Vaughn for all our service issues. They get it done fast & efficiently

Service on my GMC Acadia

This service was for a recall on the lift gate of my 2011 GMC Acadia. Justin, signed me in, got the recall work taken care of and called me within 45 minutes. This service department at Master's Chevrolet Cadillac is an exemplary department. I trust Justin and the other service staff members take care of my vehicle in a caring and professional manner. It is quite apparent that "Customer Service" is the number one goal of this department!! Nothing but A++ for this service department. The owner of this dealership should be proud to have the staff of this department working for him. Respectfully submitted, Steve Davis

Oil Change

I just had an oil change. The service was good, the price was higher than I have paid at another dealership. The gentleman who checked me in did find a $2 coupon, but the cost was still about $10+ more. Since this was my first and only visit I would hesitate giving a recommendation. I would need to have more information regarding other types of services before recommending your company. He also did an excellent job explaining the cost of tires and what was found during the 10 pt inspection.

Recall: Spacer Between Brake Line & Wiring Harness

The service visit entailed completing a recall activity to install a spacer between a brake line and wiring harness. Justin handled the recall efficiently and very professionally.

Great Experience!

Salesman(Joe Mills) was very knowledgeable about any car or truck we had a question about. He answered all questions to our satisfaction. Since we had not purchased a new vehicle in about 10 years he patiently explained how everything in the vehicle worked. We would recommend this dealership to anyone who was interested in purchasing a vehicle. It was obvious that everyone from manager to service department had one goal in mind - making sure the customer was satisfied. Excellent experience!!

Service was great.

I was very happy with the service and time frame to do work, but I feel that $200.00 is a little steep just to replace a little plastic tube which probably took no more than 30 minutes.

Great service, fast.

Set up appt. to have a remote replaced.Was able to get a new remote for my 2009 HHR in about hour. That was good timing.

Great Professional Service Team

Service adviser Justin was ""as always" courteous, professional, and have detailed instructions for the technicians with work being performed. He also makes it a point to keep me advised of what going on with my vehicle while its in their hands. The Aiken Master Team are always going out of their way to make every visit and repair easy and expedited as possible. I drive 20 miles out of my way (pass by 2 other GM authorized dealerships) purposely to go to Master Pontiac in Aiken SC because I''m that satisfied and trustful of Justin and the Vaughn Hester team at Aiken. As long as they continue the spirit to get the job done and customers satisfaction first, I will continue to be a customer and tell everyone I know to do the same whether to purchase a vehicle and definitely their great service department.

Sales and Service are both great.

The online appointment tool was really easy and convenient. The service only took about an hour and I was on my way. I am really happy with my vehicle and the service I get at Master Chevrolet.

Great Sevice

Justin Hartley and Vaughn Hester were extremely helpful and knowledgable. Justin made sure I had a way to and from work while my car was being fixed, I had a loaner car. Justin and Vaughn were able to duplicate the noise I had been hearing as well as making sure the problem with my key getting stuck in the ignition was fixed as well. I am very happy my car is fixed. I'm a very happy customer.

Friendly service.

Came in for an oil change. Everyone was friendly and the car ready on time.The later appointments work for me.

Excellent oil change experience!

I had an excellent experience with my oil change service at master Chevrolet. All of the staff were professional and friendly. In fact I had stopped in the day before to get an estimate on how much the oil change would be, and when I was rung up my 2015 suburban took more quarts of synthetic oil then they thought it would, so the price should have been higher however , The employees adjusted the labor in order to keep the oil change price at what they had provided as an estimate the day prior. The work done on my vehicle was excellent, I was treated courteously and professionally and I will definitely return.

Chevrolet Volt recall item fix

All good. I brought my Volt in for a recall fix. The wait was minimal and recall items were taken care of.

Great first time service

Justin was very helpful. We have had our car a month so this was our first trip for service. The car was leaking oil. Justin called to explain the problem and even had our car washed. We were very pleased!

Great service

I brought my vehicle in to address a recall issue. While working on that, they found an even bigger issue with the motor. Thankfully, it was all covered under warranty. My car was back to me in 2 days.

they work quickly & efficiently

I was very pleased with the service on my SUV. They had it fixed quickly and efficiently. The service manager was helpful and friendly. They offer to loan a car but I had an extra car. They also pick me up at home when my car was ready for pickup. Thank you

Scheduled Vehicle Service

Vaughn Hester, Service Manager, always follows up after my visit to ensure I received the service expected. Greatly appreciated. I addressed my experience with him and he is on top it. Greatly appreciated!

A place you can trust

I'm a long time customer of Master and Henna before that. It's a great benefit to have a dealership you know you can trust.

Chevy Fan

This is Krystle's mom responding, I am the one who negotiated the car from California. I worked with Jason Francis who did an outstanding job, he understood my concerns, situation in trying to help purchase a car for Krystle that because of work could not do the contacting during normal business hours. We were interested in a car that was an hour away from Columbia, it is as described. Krystle is thrilled with her purchase, Jason and his co-workers were very kind and accommodating. Thank you for the professionalism.Blessings, Denise Vasquez

Great service

Great place. Would definitely recommend to future buyers. Easy to work with, they make sure you are happy with what you bought and are there to help after the buying process.

Top Notch Staff

Went to Master Chevrolet mid July to purchase a 2015 Colorado and asked about a Dealer trade with the Color and options that I wanted. The 2016 were scheduled for production that week, and David Scott suggested that i order a 2016 and estimated 8 weeks for delivery, truck was delivered on the 8th week.David was great during the whole process from start to finish. Ross Jackson even purchased my vehicle the first week at a fair price. Wayne Morgan placed the order while I was on Vacation and gave me the Order Number the next week so I could track the build process on GM Chat and was emailed the status each week which was interesting seeing the movement throughout the build. Thanks guys love my Cyber Gray Metallic Z71, wife has drove it more than me. Experience was painless and enjoyable.

Service Department at Master Chevrolet Cadillac

The service team at Master Chevrolet, Cadillac in Aiken, SC should be one that is used as a model for other GM dealerships to learn from. Not only do the members of the team at the desk treat their customers with the utmost respect and prompt service, the technicians in the service area are professional in carrying out their duties. The service provided by a dealership is what keeps people returning in the future to purchase. I have been extremely satisfied with Justin, who helps take care of my automobile. I want the management to know that the technicians need a pat on the back for the work that they do to help satisfy the customer but seldom have that face to face contact. Today, I had that chance to thank the technician as he was bringing the keys to the service desk. I purchased my GMC Acadia from your dealership in Augusta but have it serviced in Aiken as I live here. Thank you to Justin and service team members for providing the service that is expected and appreciated. Respectfully submitted, Steve Davis

Customer Care and Service

We are always greeted cordially and by name with Justin Hartley. He always takes excellent care of us and we feel confident in his advice and care for our new and past Cadillacs.

Great overall experience

It was a very easy experience. I did not feel any frustrations once. I enjoyed working with Adam Rodriguez & Parrot.

Great service

Brought truck in for service, truck was serviced and a recall was corrected. Truck was returned to me at time I was told. Great job!

Treats me like I do matter at Masters

Justin Hartley is more than a service manager: he has become a friend. Vaughan Hester, Manny, Jason from sales floor, office admin who takes payments: all are so friendly and treat me as if my business matters to Masters.

Great service

Great service and follow-up. Great buying experience. A good price on a great vehicle. Just what we were looking for.

Great experience!

Everyone was very accommodating! Joe Mills followed up when he said he would and kept us informed of everything. Very pleasurable experience! Third vehicle purchased in a year from him and very pleased with service department also.

Very knowledgeable and pleasant personnel.

Everyone was VERY helpful and courteous. They knew the product line very well and were very good at showing us the features we needed to "learn" to use! They were persistent in finding just the Tahoe we wanted! Shawn Cook and John Mills were wonderful to work with. We love the new Tahoe (and the old Tahoe, too!)

Very helpful & courteous

Everyone was very helpful & courteous. Work was done Quickly & without an appointment. Even found a recall item that I didn't know about & took care of it.

Clean facility, great service!

Our present Tahoe us our second that we have purchased from this dealership. Needless to say, the service we receive there will be the key factor in keeping us as your customers. That has been a lesson learned by three other dealerships in the CSRA and why we won't be back to their showroom.

Great service...

I drove into service lane and was greeted as I exited my car. My car was on the service rack very soon after I arrived and I was paying for the service and leaving soon afterwards.

Quick service.

I was pleasantly surprised that I was able to have my oil changed and charging system checked within hours of requesting an appointment. Thank you!!!

New 2015 Silverado Purchase

I had a great experience purchasing my new Silverado at Master Chevrolet Cadillac. Adam gave me the necessary space to judge the vehicle for myself and answered all of my questions in a timely manner whether they were in person, on the phone, or through email. I would definitely recommend this dealership to all of my family and friends.

Great Service

Justin & Manny are very professional and do a excellent job keeping my truck in great shape. I am very pleased with all of the staff with Master Chevrolet & Cadillac

Courteous salespeople, great service department

I had been working with salesman Jason Francis for a week-and-a-half via phone and web before visiting the dealership for purchase. It went smoothly. No surprises, totally pleased. Subsequent servicing was excellent.

C7 Corvette Service

Service was performed to my satisfaction and returned more quickly than expected. Car was spotless when returned. I am always worried about getting dirt/grease/oil on my beautiful tan all leather interior (C7 Corvette Stingray).

Great service

Justin Hartley, service manager was very helpful , polite , and made sure I was comfortable with the loaner vehicle . Excellent service

Great Service

always pleased with service I receive. Service techs outstanding and the service department is a great credit to the dealership...

Excelleny Buying Experience

Our salesman. Russ Vernon, was excellent in ensuring customer support and customer satisfaction. Even after the sale, Russ continues to streamline any requests I may ask of him and the dealership.

Great service and clean facilities

Everyone was vey professional and nice . Like to see another different news station every three months instead of Fox News !

took great care of me and my car

I had a great experience. Donnie really took care of me and made sure that when I got my car back, it was 100%.

Great Service

Jason Francis listened to my needs and what I wanted. He went outside the dealership to find me a great vehicle. Can't thank him enough for what he did for me and my family.

Always great service at Master Chevrolet.

We always receive excellent service at Master Chevrolet. We bought our Equinox there and always return for service work. It is very convenient being here in Aiken and the service has been great from the time we bought the vehicle until now.

Great Service

You can tell that everybody that worked at Master enjoyed working there. The atomosphere was clean, warm and inviting. The people there made you feel welcomed.

Wonderful experience from start to finish!

John Mills was our salesman and did an excellent job. The dealership as a whole was very fast and efficient in the process! Definitely will be back for our next purchase!

A unique customer experience!

I can not give higher praise for Ronnie in service. From the moment I walked in his customer service put me at ease. He took care of me better than any other past experience I've had during a car repair. I will go nowhere else from here on out. He is such an asset to your company! Thank you for taking such good care of me, and my first cadillac. If this is what I get to look forward to, being a cadillac owner, I will never buy another brand of car. A+

Great service, friendly staff

Master service staff are very friendly, and professional. I know I can count on them to get the job done right.

Great service center

They were great. Explained the recall and what the process, provided me a time for how long the update and oil change would take, asked if I had any questions. Done exactly what they promised!

Terrific buying experience!

Absolutely felt welcome and appreciated at Master Chevrolet in Aiken, SC. The whole team made my experience the best for my husband and I. We are in the process of rebuilding our lives and this purchase was very important and the sales man made it so easy and painless without needless questions. It was a no nonsense and straight forward deal and we loved our experience.

General Service

We have always been treated cordially at Master Chevrolet--Mark,Jason--sales staff and Justin and Vaughn in Service. They always addressed our needs and concerns and were always helpful.

Great Service

Great service! Vaughn Hester did an outstanding job assisting me and getting my 2015 Colorado serviced. Thanks again for the outstanding support and service

A very professional & clean facility & great svc.

Service Manager Ronnie Brannan, performed his task of getting all of my info. & explain what the service would include in a most professional manner. My wait time was well within the limits of other dealers wait time. He also helped me update my new I-Phone on my Blue Tooth.Great service.Hal Lang

Wouldn't even let us take a test drive!!!

When we visited Master, the salesman came out and greeted us. We told him that we were test driving different models in order to choose which model we wanted to buy. We first drove a used truck then went with the salesman to look at some new trucks for comparison. We looked at a few and decided that we would like to test drive a new Chevy Colorado. The salesman then told us that unless we we're buying today, we could not test drive any new vehicles! This is no way to treat a perspective buyer! I will never visit Master Chevrolet in Aiken, SC again!

Great service

Our sales consultant, Adam Rodriquez, was very patient, courteous, and knowledgeable about the products he was selling. He was not pushy nor aggressive which was very much appreciated. I wasn't sure what I wanted to buy and Adam answered my questions as we were walking through the lot. I would return to Masters for future purchases.

Do not schedule an appt as it makes no difference

I made an appointment, arrived a few minutes before hand, only to wait until others that just drove in w/o an appointment minutes before I did were serviced. My vehicle waited for 2 others to be taken back prior to my service. I will no longer "schedule" an appointment as it makes no difference. Then while out on errands Saturday, the tire pressure sensor malfunction light came on. So yet another trip to the dealer. Yes, this one was handled quickly as my husband said he only waited about 10 minutes yet it was another trip to service that should not have been necessary.The service personnel are friendly and courteous.

Excellent Service Manager and Service

Justin Hartley was the Service Manager I dealt with and, as usual, he did and excellent job. Justin was knowledgeable, pleasant and polite, and very receptive to making sure my concerns about the potential damage to my SRX were properly dealt with. I've worked with Justin for the two years that have passed since I bought my SRX from Masters and every occasion has been a most satisfying experience.

A Family Dealership!!!

We couldn't ask or find better service, treatment, facilities, or staff at Master! We will continue to purchase all of our vehicles in the future from Master, and Master only!

Great Service

Justin did a great job explaining the recall on my Silverado and even gave me a loaner because the "fix" could take up to 3 hours. Great job!

2011 Chevy Silverado Crew Cab 4X4

I just recently purchased a 2011 Chevy Silverado Crewcab LT 4x4 from Masters Chevrolet in Aiken SC. The sales associate, Joe, was very knowledgable and helpful in my search for my truck. I feel I got a great deal for my trade-in and overall price of my truck. I would highly recommend them to anyone in the market for a new or pre-owned vehicle.

It was great service and everyone was so kind .

My experience was very good. I bought the Cadillac last Wed. the 13th of May and glad that it did not happen on the trip I am taking Fri. I am well pleased with the car, thank you so very much. I am very pleased with Shawn Cook, he was excellent in selling the car and showing me every thing. He is a great person. also, thanks again, I am going to enjoy my Cadillac so much. Sincerely Hazel Ferguson

Every thing was good

Masters help was good and told me about my truck . Happy with my deal bed liner an step rail good paper work simple and fast love that truck .

Corvette purchase

Mark Haluga and Wayne Morgan are awesome! I have bought multiple vehicles from them and have been thoroughly pleased in every aspect of the purchase.

Terrific Service Department!

Vaughan took my call promptly and got me in to service the same morning. Sefice was performed very quickly and professionally, and completed under warranty. Couldn't ask for anything better!

Excellent service, great deals, great people

I went to Master because I had seen an ad for a used car they had for sale. Joe Mills greeted us when we arrived, and conducted the transaction. He was knowledgeable, informative, helpful and efficient. I might note that he provided very useful advice, but didn't try to sell us anything we didn't want (an annoyance I've encountered at other dealerships previously). The other staff members we encountered were likewise friendly and professional. They have a very large selection of vehicles to choose from, too.I am very pleased with the car we bought, and with the buying experience. I would very much recommend visiting Master Chevrolet Cadillac if you are shopping for a car. And thanks, Joe; we appreciate you.

Service

I got there and was greeted right away by a very polite service man. The oil change was done in a good timely manner and I was debriefed thoroughly.

Fantastic Service

Joe Mills sold my fiance and I an Equinox and a Silverado. He got us some great deals on both and was incredibly helpful even after the sale! The service department is great. Beautiful, comfortable lounge and very friendly staff. The financing department was also efficient and professional. We financed one of the vehicles through an outside credit union and one through the dealership and they treated us exactly the same with both. No pressure to use their financing but when I chose to on the second car they were great! Also, the dealer puts some great extras on their cars like remote start and the power driver's seat. I was not expecting either on my LT package but I was so happy they were there!

Great Service

Jason did a fantastic job of making the process fast and stress free. I would definitely recommend Jason and Master to anyone in the marketfor a new vehicle.

Awesome Deals, Great Service

Joe Mills is awesome, Got exactly what I wanted. First getting me out of a bad truck into a New Camaro, Then getting my Bucket list CORVETTE, and just recent a new Truck. Thanks Joe

Great experience

It was the best car buying experience ever. Salesman was courteous, professional, and friendly. We enjoyed the process so much that we bought a second car the next day.

Outstanding and professional service.

Justin and the service department have outstanding customer service skills. My service experience was great! I will definitely bring my vehicle back to Master Chevrolet of Aiken.

Service was good, long but good.

I did wait 2 1/2 hours for a routine Oil change, with a 3 month old baby. That wasn't the best service I've experienced from y'all.

Great service

Everyone is great. They do excellent service every time I have to have service done on my vehicle. Awesome job to all.

Customer Service was tops!

As usual, Justin and Jason went above and beyond in the customer service department. Car runs great. Amount of time was good. Overall, a pleasant experience.

Greet service by Masters!

Justin Hartley is such a terrific service manager! And, if he is off, I feel comfortable with Manny, and their boss Vaughn Hester: but, Justin really makes me feel like my satisfaction is really important. He had me spend time with sales' Jason Francis: also very customer oriented and easy to relate. I was disappointed at the delta between my pristinely-cared-for Traverse LTZ and a trade in for buying new, but maybe your appraiser and Jason can sharpen their pencils. Do NOT let Justin get away: I see reactions to him from others in the service waiting area too, and think many share this high opinion!

Great service

I always have a pleasant experience at Master. Justin is always professional and courteous and addresses all my concerns regarding my vehicle.

great service

I had a Excellent overall experience, Shawn was honest and straight forward the enitre time, he treated me with respect and went out of his way to give me a great deal. Master Chevrolet/Shawn Cook are the real deal ***** (5stars)

Professional and courteous service

Master Chevrolet's Service Dept. is the only place that has performed maintenance on my 2007 Corvette. They conduct their services at a professional level and have proven themselves over and over to be reliable and trustworthy. It is a relationship that has been forged over the past nine years built on technical excellence and honesty that I can depend on.

Easiest and best buying experience ever!!

Master C/C exceeded our expectations in every possible way. We were given more than any other dealership had to offer on our trade in by the friendliest staff we have ever dealt with. From the time we arrived at Masters until we drove away in our new Cadillac, proved to be the easiest buying experience we have ever had. Thanks to Jason, our Sales Consultant, for making this experience the best ever.Ron & Carolyn Sink

Satisfaction is a Priority!

Even though my truck was slightly out of warranty with a major repair, the service staff worked with me to complete the repair in a timely manner. Overall, I left with the impression that the service staff was interested in my satisfaction.

Great service and clean facilities .

Broken part on console compartment ordered and replaced in a timely manor. Also, changed oil and rotated tires. Parts and maintenance staff were all helpful and friendly.

2015 Chevrolet Impala 2LZT

I enjoy buying from this dealership. Definitely the most friendly place to buy. I got a really good deal on my new 2015 Chevrolet Impala.

Shopping for new car

Was immediately approached by Adam and given advise on a sales item of the same make/model but was a 2014 with 38 miles on it instead of the 2015 at higher price. The 2 looked identical so I was really impressed.

EXCELLENT CUSTOMER SERVICE/EXCELLENT PRICE!

Joe Mills at Master Chevrolet was an Excellent salesman. Very knowledgeable about the vehicle he sold me, not pushy at all, and worked with me on the price. Before I went to Master Chevrolet Cadillac, I went to about four different car dealerships, all of which I was not very happy with. Two of these places actually recommended I go look at the used cars at Master Chevrolet because they said they had good cars for good prices, and an auto shop also recommended Master Chevrolet to me. I am so GLAD I chose to go with them, because the vehicle I purchased is in impeccable condition (looks brand new even though its 8 years old), and I ended up paying BELOW Kelly Blue Book price. The car I purchased is a 2007 Chevy Equinox LS, and I LOVE IT!!! If I could talk to anyone out there looking for a vehicle (new or used), I would say, don't waste your time looking anywhere else. Go talk to Joe at Master Chevrolet. He will help you out! He doesn't have that "salesman" attitude where you feel forced to buy something. He made me feel right at home, and introduced me to the entire team, including the mechanics who will be working on my vehicle if I ever need any work done/oil changes/etc. I am extremely satisfied with my experience with Master Chevrolet and especially with Joe :-)

Highly recommend David Scott at Master Chevrolet

I found a used ford exploer online that Master Chevrolet had on their lot.. After a year of searching for the right vehicle, I felt confident that we had found "the one". I contacted Master and immediately began corresponding with David Scott via phone and email. David was prompt with every response and answered all of our questions in detail, as well as, provided all of the necessary documents to verify that the car was up to par. Once we came to an agreement on a dollar amount (an amazing deal!), we made the 3 hour trip from Savannah to purchase the car. Everyone was so friendly and welcoming! The Explorer was even better in person than what we could see online! David had the car all ready to drive off of the lot and had us in and out in no time! We will be recommending Masters to all of our friends and family!

Awesome Experience

I started out using Cars.com to find a list of vehicles in the order of " we really like" to "we kind-of like" expecting that we will be jerked around.... this was so not the case. We were contacted by Joe Mills of Masters Chevrolet just 20min after an inquiry via Cars.com to come in on our first choice. As soon as we arrived, we were greeted by Sales guys and they helped us find Joe immediately. Joe presented us the vehicle of our choice, answered questions, and did the test drive. Long story short, we left the dealership drama free in the no. 1 vehicle of our choice. My Wife is happy and that all that matters to me. Thank you Joe. I pray that our gently used vehicle treats us well and we continue to do business in the future. It was truly worth the 1.5hr drive to visit you guys.

HORRIBLE EXPERIENCE

HORRIBLE experience! I made the mistake of trading my Infiniti G35 in for a Cadillac SRX. When I drove the car off the lot, I realized the headlight didn't work AT ALL. I took it back for them to replace and got my car back a week later. Once I got the car back I realized that not only were the headlights not right, but I was having other issues. Trying to get the sales guy to answer or call us back was a headache. Trying to get accurate information out of him was even worse. Long story short, I have now had the SRX for about 3 months, it has been in the shop twice and it's still not fixed! I WILL NEVER do business with the dealership. This will probably be my last experience with Chevrolet. I am ready to trade this in for another Infiniti!

Great experience

Shawn was very friendly and helpful with the purchase of my 2011 Cadillac SRX. The car was well priced, serviced, clean and exactly as represented on their website. Shawn took the time to make sure that I understood exactly how all the components in my new car worked, set up On-Star, and introduced me to the service manager. They also gave me a fair price for my trade-in. It was worth the 2 1/2 hour drive to find my perfect car.

Note from Megan

I just wanted to take a minute to praise the business your family has created and run for so many years. In October 2011, my Pontiac G6 broke down (the crank to the key shaft broke causing my timing chain to fly off and bend pistons, valves, etc.) on I-520 on our way to St. Petersburg, Florida. Not being from the Augusta area, and only being a resident of North Augusta for less than a year, I had to rack my brain, while in a panic on the side of the road, to tell AAA which dealership I needed my car towed to for service. Remembering the signs for Master, I told them to take it there. This is where I met your wonderfully, accommodating, staff in the service department at Master Buick GMC in Augusta. My husband and I left the car at your dealership and we left for Florida. William Fanning was more than accommodating throughout this process as he spoke with me and/or my father (who originally purchased the car and then gifted it to me) everyday while we were out of town, explaining the process of what was going to happen. After 28 long days, I finally got my car back and William deserves to be more than praised for his work with my "case" and the warranty company. He is one wonderful, hard working man and should be rewarded. After I got my car back from being repaired, I decided it was time to trade it and purchase a new one. I knew that I would purchase my next car from Master, but I wasn't sure what kind of car I wanted. I test drove a few GMCs but wanted to look at a few Chevys. I made my way to your Aiken dealership and met Mark Halupa, yet again, another wonderful, helpful, and knowledgeable employee of Master. I ended up ordering a White Diamond LTZ Equinox from your Chevy dealership that took over 3 months to arrive and once again, your courteous staff was more than accommodating. Wayne Morgan really got the ball rolling and made sure my new car made it safe and sound without any problems. After I finally got my car, Wayne and Mark made sure everything was OK and checked in with my regularly. At one point, I thought there may be something wrong with the radio. When this happened and I contacted Mark, there were no questions asked, Mark and Wayne took the car into service for me and gave me a car to drive while it was in the shop. At one point, Mark even met me in North Augusta so the car could be looked at because I couldn't make it to Aiken after work one evening. He told me he would do whatever it took to ensure I was satisfied and that the problem was taken care of. I am more than pleased with your employees and the service I have received at Master Chevorlet, Cadillac and at Master Buick, GMC. My father has worked for a GM affiliated company for over 30 years and so, I will ALWAYS purchase a GM made car. I can assure you I will go to no other dealer for service or sales while living in the Augusta area and I will recommend your services to anyone who comes my way. Thank you for providing such a wonderful service to the people of Augusta/ Aiken for so many years. It is reassuring and refreshing that there ARE hard working, dedicated people out there who do strive to make their customers happy. Thank you again. Best, Megan G.