Martin Chevrolet

Routine new car service

I appreciated the friendly reminders regarding my new car service.This is my weekend car so I don't have many miles in it yet.Everyone I had contact with was professional and courteous.

Was in and out

The person who helped me was great got me in and out.. that's what matters nobody wants to spend all day waiting for there car..

Bought our Tahoe at Martin Chevrolet

My salesman, Steve Lavine was extremely knowledgeable on the features of the Tahoe. He was patient with our questions and was genuinely interested in getting us in the right vehicle for our price point. During the down time he was personable and made sure we were checked out in the Tahoe to confidently drive off the lot and use the new technology.

Great service department

Cindy Kakuta and Richard Cabrera are the reasons I have purchased 3 cars with Martin Chevrolet. They are amazing service assets to the company!

Service with a smile

The grounding prong on the charger for my Chevy Volt broke and it was determined not to be covered under warranty. Jacob Dyehouse worked seamlessly to find another way to replace the charger without charging me a single cent. Wonderful customer service.

CHEVY TRUCK

The horrible thing about is that this is my local chevy dealership. They never made an attempt to get any sort of deal done. The manager comes out with numbers and it's way over what we wanted to pay. Once we told him that, he pretty much lost interest in trying to make some sort of deal. Not even some sort of attempt to look for a truck to trade with another dealer nothing. And the whole time while being there they never disgusted discounts and promo going on. We would ask the salesperson and he kept saying, "I can talk it over with my manager." Just a very bad experience and vibe there.

Great Experience

Steve Fox made our experience very pleasant. My wife was very attached to her 2006 Chevrolet HHR and this process went very smoothly. My wife is very happy with her new 2016 Chevrolet Trax. Thank You

LEMONS AND BAD WARRANTY

LEMONS LEMONS LEMONS!!!BAD WARRANTY BAD WARRANTY BAD WARRANTY!!!!!DO NOT BUY AYTHING FROM THIS DEALERSHIP!WE BOUGHT A TRUCK FROM HERE AND IT WAS IN THE SHOP 2 TIMES WITHIN THE 1ST 2 MONTHS WE BOUGHT IT!!! IT TOOK OVER 10 WEEKS TO REPAIR!!!!!!! WE ARE STILL WAITING TO GET OUR TRUCK BACK!!!! After 8 weeks without the truck then they FINALLY offer to get us a rental.The story- We were in the market for a SuperDuty for my Husband, we never buy used but the deal at Martin Chevrolet was too good to pass up so we went down there and purchased it. The fact that the F250 only had 65K miles on it made us feel confident in the sale, however being that it was a used truck and we made sure to purchase the $3000 warranty which they claimed covered EVERYTHING and they reiterated EVERYTHING. The first repair, warranty solutions made us come out of pocket $500 for hoses, and we had to pull their teeth to get them to cover repairs- we hadn't even had the truck a month at that time. 2nd repair, the oil cooler goes out and warranty solutions just flat out would not cover the $3000 repair on a truck again... the truck has less than 65k miles on it, this is unheard of and also why we purchased the most expensive warranty they had to offer.Frustrated with our worthless and expensive warranty we contact the person, Willy, who sold it to us- the one who insisted it covered everything! After trying to get ahold of him for nearly a week as our Truck sat at Ken Grody Ford waiting for us to come to a solution with the warranty or the dealership that sold us a now suspected LEMON- it sat there for a week waiting for the green light to continue on with a repair that would have taken them a day to complete. Willy finally calls back and his demeanor was very unsavory, my husband was so frustrated as you could imagine since we had spent the last week getting the run around, Willy tells my husband that "IF HE DOESNT STOP TALKING 'AT' HIM LIKE THAT, THAN HE ISNT GOING TO DO ANYTHING FOR HIM". Seriously, thats how these people are trained to speak to frustrated consumers purchasing big ticket items. So we then ask to speak to a General Manager... come to find out they don't exactly have one? But they directed us to this guy, Andy. Andy wanted to come to a solution and sounded like he wanted to help so he set up a deal where the owner, Joe Giacomin. The deal was Joe would pay for the repairs as long as we get the truck serviced at Martin Chevrolet (mind you we live in Riverside...) even though we already had 2 diesel mechanics at Ford ready to go, this seemed like a tolerable solution, so we went for it. I mean, how long could it take for them to fix 1 part? They requested the work order from Ford, and said that they would cover exactly what they had on the work order, no more no less. The day we Drop the truck off at service, no one was aware that this was a special 'custom' repair authorized and requested by the owner. Andy who orchestrated this whole deal didn't contact the service department or anything to ensure a smooth drop off. So, we are there trying to explain to this girl, Tiffany, That the truck is being brought in under special circumstances- being that we had a work order from a different dealership and the truck was a Ford you'd think that Andy would have informed someone. Nope... Tiffany was so confused!!! She had no idea what my Husband was talking about. So, we left her with everything she needed, the ford work order, the direct number to the diesel mechanic that was working on the truck, and told her to contact Andy because he was the one orchestrating this deal.A week goes by, didn't hear from anyone. We called to check the status and she says the used car mechanic is really backed up and they are trying to buy the part we need replaced from Ford. She says she will let us know when the truck gets started, week 2 goes by no word from her poor anyone. We track her down and she says they are barely got the part and the truck is in two pieces they are starting to work on it, but after I kept asking her questions she changed her tune and said NO ONE IS REALLY EAGER TO WORK ON A TRUCK THEY CANT GUARANTEE THEY ARE GONNA GET PAID FOR THIS and the used car mechanic is busy so it will get done when it gets done. She said she would let us know. its now like week 4 and we are so tired of pestering people to figure out whats going on with our truck, so we call the service manager, he had no idea what was going on and according to him they haven't even touched the truck! So tiffany was just lying. Then someone else started handling our truck, so now its like week 8 and we get a call saying the truck is done, and THEY CHANGED THE WRONG PART!!!! It is now week 10, they called to let us know that they finally fixed the truck but now they can't get the truck to 'run properly' so they are going to drop it off at the Ford Dealership. TERRIBLE CUSTOMER SERVICEPOOR SERVICE DEPARTMENTWOULD NOT RECOMMEND TO MY WORST ENEMY!!!

he went the extra mile

I just cant believe how skillful of a salesman Brian Lima is. See i went in looking for a 2015 chevy malibu and came out with exactly that. The exact color and trim but the point is that im one of those buyers who search around and homework prices but for some odd reason Lima knew exactly what to do. He asked me a couple of questions and all i remember was signing papers with no money down and payments as low as "low" just like he said. Thank you Lima and Martin Chevrolet for making my car buying experience fast easy and professional.

First new car

We went to several dealers before we went to Martin Chevrolet, we still weren't ready to buy but after the process was explained I decided to jump on the deal. Thanks to Bryan for making everything so easy and pain free.

Got a new silverado!

Young kid named Bryan helped me real nice, knew his stuff and helped me find the right silverado. Definitely Will Send Everyone I Know To him.

Thank you Luis

Luis was very helpful ,respected my time and took care of us in and out ,Thank you everyone over at the martin family.We will deffinetly come back for our next vehicle

I love my camaro!

I purchased my first car here a year ago. I was not 100%, I was nervous and confused since I've never bought a car in my life. I wanted a camaro and Evelyn was amazing she helped me find exactly what I wanted. She was very patient with me, and my parents loved how she handled all of our process. It was really awesome and she is a girl so it made it fun. I love my car and I recommend this place!

Easy purchase

I recently purchased a new car and was very happy with the process .the sales woman Evelyn was very helpful and made sure I got what I wanted.'my fancy has all bought cars from this dealership & all satisfied with their purchases.

The one that goes the extra mile

Was greeted by a young woman named Evelyn. She wasn't pushy and she wasn't irrited about how long I was taking. When I told her I was looking to get a truck she went the extra mile on making sure I was happy and satisfied before I left. Ended up purchasing a 2014 Silverado with the my link feature. She ended up calling me a couple days after to see how everything was never expected that from a car saleswoman I didn't think they did that. In the future I will make sure I go back to her when I feel ready to buy my second car. Car sales people should be more energetic and outgoing like she is. I would recommend her all the time.

Fauls advertising!!

I received a couple of letter in the mail stating they would give me 120% trade in value on my 2006 Duramax 2500, and if we did not do a deal i would get a free oil change, and although the used car manager said my truck was in excellant condition with very low miles, he would not even give me trade in value! I am looking for a new Tahoe over $70K and they would not even discuss the letters sent to my home, the used car manager said to me, oh well i dont know what to say but we will not honor your letter, no oil change, no trade in! I have purchased 3 trucks from them in the last 15 years and have had my service done there, i will now find a new dealer to work with, very suprised that i got ne suport from the new car managers either, they advertise as a family businessbut treet you like a stranger after 15 years!

Select a different dealer

This dealer does not answer their phones. You are sent to a recording and if youmdo get through they do not return calls with your questions.

no response to request for pricing

no credible response to request for pricing - "come on down and we'll give you a good deal"

This is the worst business in the South Bay!! Since...

This is the worst business in the South Bay!! Since buying our car in 2009, we have had issue after issue with it and been faced with nothing but rudeness and total incompetence when bringing in it for repairs!! To add insult to injury, they tout themselves as a friendly/family oriented business and my experience with them has been very dishonest and unfair! This morning was the last straw when given an invoice for a new transmission on a 2007 GMC Yukon with only 70,000 miles on it with "NO CHARGE" next to all parts and labor and a total of over $800 as the balance. When asked what the $800 covered, the less than helpful lady behind the counter rolled her eyes and took out a second invoice (the dealer's copy) with charges on it and no explanation on why there were 2 versions of our settlement. When we asked the service representative to give us a breakdown of charges, he merely wrote on a scrap of paper and his number wasn't even close to the figures we were shown on the secret "dealer" invoice. We asked him to explain and he said taxes.....hmmmm we calculated with tax at that point and it was still off!! We brought this to his attention and his response......"we use a GMC calculator". I had no idea GMC has their own mathematical equations! We spoke to GMC directly and they offered to cover 80% of the charge and when we asked this dealer about their portion, they merely responded with we did everything we could. We immediately called GMC again directly and they have NO RECORD of our repairs........save yourself time and money and stay away!! They not only lack customer service skills but are downright offensive when spoken to. The manager of operations insulted us on a personal level and the ladies behind the counter and their whispering/eye rolling/and loud gasps for air were just TACKY!!! STAY AWAY!!!

This dealership is unethical and dishonest!

This is the worst business in the South Bay!! Since buying our car in 2009, we have had issue after issue with it and been faced with nothing but rudeness and total incompetence when bringing in it for repairs!! To add insult to injury, they tout themselves as a friendly/family oriented business and my experience with them has been very dishonest and unfair! This morning was the last straw when given an invoice for a new transmission on a 2007 GMC Yukon with only 70,000 miles on it with "NO CHARGE" next to all parts and labor and a total of over $800 as the balance. When asked what the $800 covered, the less than helpful lady behind the counter rolled her eyes and took out a second invoice (the dealer's copy) with charges on it and no explanation on why there were 2 versions of our settlement. When we asked the service representative to give us a breakdown of charges, he merely wrote on a scrap of paper and his number wasn't even close to the figures we were shown on the secret "dealer" invoice. We asked him to explain and he said taxes.....hmmmm we calculated with tax at that point and it was still off!! We brought this to his attention and his response......"we use a GMC calculator". I had no idea GMC has their own mathematical equations! We spoke to GMC directly and they offered to cover 80% of the charge and when we asked this dealer about their portion, they merely responded with we did everything we could. We immediately called GMC again directly and they have NO RECORD of our repairs........save yourself time and money and stay away!! They not only lack customer service skills but are downright offensive when spoken to. The manager of operations insulted us on a personal level and the ladies behind the counter and their whispering/eye rolling/and loud gasps for air were just TACKY!!! STAY AWAY!!!

Best Chevy Dealer in Los Angeles

I have purchased 4 vehicles at Martin Chevrolet in Torrance over the years. I have never had a bad experience. A few of my experiences even involved the owner, Joe, which was entertaining and made me feel like a truly valued customer. I put 4 stars for facilities because they are under construction right now, but I'm sure when that's completed I will come back to rate that as 5 stars too. If you want to be treated like family by a local, family owned L.A. dealer, go to Martin Chevrolet in Torrance.

Buying a used car is always scary...

Buying a used car is always a scary process, but the folks at Martin Chevrolet are really nice (at least the ones I dealt with). Especially Liz, she seems like a genuinely nice person! But aren't most/all salespeople nice? It always seems like a gamble with used cars (unless you're a major expert, obviously), but what I like about Martin Chevrolet is that they treat you nice and don't condescend or try to push too hard. They've been in business for a really long time (I think 20+ years I don't remember the exact number) and that's reassuring.

Since I was having issue with battery which is under...

Since I was having issue with battery which is under warranty, and brought to the dealer. After inspection, they said there is nothing wrong with it, and they cannot replace it with a new one. After few weeks, I had the same issue, and brought to the dealer, and still the same response. Also, they gave me a loaner which is way too small for what I drive. I do not understand why they call it "loaner". It does not repalce any mean... After been inspected twice and was told there is nothing wrong with it, I am still having issue. There must be something wrong with the mechanich there.Also, I asked them to replace it with a new one, but they say unless they find anything wrong with it they cannot. Also, they mentioned that they do not represent GM or Chevy since they are just franchisee so they cannot do much. They should know "doctrin of agency"!!!!NEVER GO THERE FOR SERVICE!

When I go to Martin Chevrolet and see Elton in the...

When I go to Martin Chevrolet and see Elton in the service department, I always know I will get good, honest service! They do what they tell me they are going to do and advise me on what they find and what needs to be done in the future. Great service!

This is a graet dealership;I've been going there for over...

This is a graet dealership;I've been going there for over a year. Ed my service adviser and Edgar my mechanic have always been fair and honest with my repairs. Peter P at the front parts counter is awesome, he always greets me by my name and is great about finding parts for my 1996 K1500. Cindy my cashier is great, always greets me with a smile and a warm welcome. Martin Chevrolet treats me like family and I recommend them highly.

The service dept is a scam for any person who wants...

The service dept is a scam for any person who wants service and is not covered by a waranty. This my first time coming here to get service on my 1994 geo metro 3 cylinder engine. They quoted me 500 dollars for a tune up consisting of replacing spark plug wires and cap. Mind you this car only has 3 spark plugs with easy access. They also wanted 800 dollars to replace timing belt, I took it else where to a private mechanic and he quoted me 350 for all of the above which is 950 dollars cheaper. I felt insulted by this dealer prices. I see many other reviews and they all appear to be fake five star ratings done during the same months and with duplicates done by guest logins.One reviewer I followed and he put out over 2,500 reviews all 5 starfor various companies. If you see a five star rating be aware for fakes.

Price gouging on simple repair at 200-300% of competitive...

Price gouging on simple repair at 200-300% of competitive prcing. Inability to diagnose simple issues. Returned to the dealer within 10 days when original repair and diagnoses proved incorrect.

Fred was awesome! He was very friendly and informative. I...

Fred was awesome! He was very friendly and informative. I was not sure what I was looking for when I came in, but he led me in the right direction. I will definitely come back again when I need a new car in the future!

This dealership's staff always seems to go out of their...

This dealership's staff always seems to go out of their way to be helpful and take care of your problem the first time. No matter what issues I have had in the past, they always take care of them right away. I can't say enough about the entire staff.

Both of my driver side lock actuators had gone bad with...

Both of my driver side lock actuators had gone bad with only 28k miles on my Chevy Tahoe and my warranty had just expired. Robert Buhl took the time to explain the situation, review my suv's condition, and did the service free of charge. He even threw in an oil change. I was extremely satisfied with the customer service that I received. I typically do not go to dealership service centers due to some bad experiences in the past but I would highly recommend Martin Chevrolet's service shop if all their service technicians treat customers as Robert Buhl did.

Martin Chevy

My wife and I have bought 3 Chevy's from this dealer over the years. We have been pleased with the buying process. There's no haggling. Also, the service department has been great. I recommend this dealer.

NO customer service! Today I had my worst service...

NO customer service! Today I had my worst service experience of any dealership I have ever visited in the country and will now make sure to post my experience on every review site I can find! No one should have to deal with Martin Chevrolet. After buying two new mirrors because someone stole both of mine your service department tried to charge me $40 EACH to help me pop them in because they were not fitting. I have installed the mirror before and it is a 1 min job when it fits correctly with no tools required. Seen when was your service fee $80 for 5mins work? Are you now charging $960 an hour? Please correct me if I am wrong but that is insane! Then when I asked the service manager what the hourly rate was he flat out lied to me say we dont have an hourly rate. While never taking a break from eating his popcorn. Then to top off my experience, your parts counter guy was flat rude when he told me I was effecting his income because he worked on commission and the fact the mirrors he sold me 3 mins earlier didnt fit my Tahoe didnt matter. I should just pay the $80 to service because that is how you work and he wanted his commission. Then he had the balls to tell me because their were finger prints on the mirror the next person would want a discount. I could careless about his commission for walking from the parts desk to the back that is his job and if their were fingerprints earn your commission and wipe them off! I will never be back to Martin and I will recommend to everyone I know to stay away.

I brought my Saturn Vue in for warranty work, Bill...

I brought my Saturn Vue in for warranty work, Bill Spenser took very good care of me. The work was finished in one day and they even washed my car which was very nice thing to do. Bill Spenser the service person was very helpful and did a very good job. The shuttle driver was also very helpful and pleasent. Thank you all very much.Joseph Semana

I been using Martin Chevrolet for service for years and...

I been using Martin Chevrolet for service for years and have always had great service, felt the cost of fixing my car was reasonable. I had promised them many years ago that I would buy my next car from them and I did. I LOVE this dealer. We worked with Ron and Martin when it came to deciding on the car to buy. They were great very patient, great listeners. Really made us feel like they were here to help us one buy a great car and that they WANTED our business. I've been in situations when buying a big ticket item that the company thought they were doing me a favor by letting me buy the item. Not at Martin Chevrolet. Jeremy in their finance department was great. Very funny and knew his business. You can tell that everyone working at Martin Chevrolet is there not just for a paycheck but because they believe in the product, the company,their service (selling and servicing of their cars).

My wife and I brought our three month old Chevrolet in...

My wife and I brought our three month old Chevrolet in for warranty work. The service attendant acknowledged that it was warranty work, but they refused to complete the work and told me to go back to the dealership where we purchased my car. I called Chevrolet and they told me that any dealership should have completed the repair. We will not be going back to Martin.

Everytime I walk into this Dealership I am greeting with...

Everytime I walk into this Dealership I am greeting with smiling and warm staff. Both the sales department and service department are excellent. I only service my vehicle there. I will be visiting them again soon. I purchased my vehicle there to and the experience was great. I hope to see them again to purchase my next vehicle.

I WAS SATISFIED WITH THE SERVICE. NEEDED A WASHER RECALL...

I WAS SATISFIED WITH THE SERVICE. NEEDED A WASHER RECALL SERVICE AND SO OTHER SYSTEMS THAT NEEDED ATTENTION. ALL TOOK PLACE IN A TIMELY MANNER. SERVICE CONTACTS WERE NEAT, WELL SPOKEN, AND GAVE ME ALL THE INFORMATION I NEEDED.I WILL BE BACK. THANK YOU.ROBERT CUSTER 2008 CHEV AVALANCHE

I have been a Martin Chevrolet customer for years. ...

I have been a Martin Chevrolet customer for years. Recently they seem to be a lot more anxious about making money than in the quality of their service. I needed a part for my 2003 Z06 Corvette and was told initially it was going to cost $750 to repair. I had gone online prior to going to the dealer and knew I could get the HUD repaired for about $300. A little later, while the technician was buttoning up my car the Richard the customer service guy came back and let me know the part was only going to cost me about $250 dollars. So it seems okay, but I'm leery of the approach they seem to have taken to get the customer to spend as much as possible while you're at their shop.

I have bought several vehicles from Martin Chevrolet and...

I have bought several vehicles from Martin Chevrolet and have nothing but the best exprience from Sales and Service. Deal with Erving in sales and Carl Higgy in Service. Have always been a Chevrolet fan and will continue to buy all my vehicles from Martin Chevrolet.

I have been a Chevrolet owner for about 15 years, having...

I have been a Chevrolet owner for about 15 years, having owned 7 vehicles during this time. All my vehicles have been purchased and serviced at Martin Chevrolet. During every purchase and every service visit, I have been treated professionally and courteously and I refer all my friends and family whenever I can. If you are looking for an excellent dealership to do business with, you need look no further than Martin Chevrolet.

Refused to do warranty work on a car they sold me. I...

Refused to do warranty work on a car they sold me. I took the car to another dealer who did the work at no charge.