Marshall Dry Ridge Toyota

Most Fun We've Had Buying a Car!!!

A HUGE shout out to Dave Boone, Billy Reed, Austin Brake and the entire Marshall Toyota crew for making our recent purchase of a Camry a VERY pleasant experience. We felt spoiled from the moment we walked into the dealership. They woked so hard, to make sure everything was "just right", answering any questions we had, showing us all we needed to know, while making us feel a part of the "Toyota Family!" I HIGHLY recommend contacting them should you find yourself needing a new or used car. YOU WILL NOT REGRET IT! We LOVE our new Camry, and we look forward to building a great relationship with Marshall Toyota! Thanks again!!! You all rock!!!

Great and personal service!

First time buying a car and everyone was very helpful. Bob Snow was awesome about talking things through and letting me decide what to do next. Felt no pressure and I was remembered when I visited again weeks later!

Top notch customer serivce

I bought a used Corolla from Dry Ridge Toyota, I started having VVT problems with it about 6 months ago. I was still barely under warranty. Their mechanic, Woody tackled this problem time and time again. It was a frustrating experience, but I knew it wasn't their fault, more than likely it was the factories fault or the parts suppliers fault. Woody, their master mechanic and Kentucky Davis, their service supervisor never gave up and they were always looking for a solution. They even got in a engineer to take a look at my car. They definitely went above and beyond of what they had to do to make sure my car was fixed. They took care of it all and stayed patient with me. Their service department is top notch, from their manager, mechanics, and even the service advisors. If you need an auto repair or servicing done, take your car to Dry Ridge Toyota, they will be honest and look out for your best interest, they know their stuff when it comes to auto repair, servicing, and customer service.

Dry Ridge Toyota

I went to Dry Ridge Toyota because the online prices were cheaper. Once there I found it to be true. I was looking for a certified used car. The salesman, Tim Oakley was very patient with me looking for what I wanted. It didn't take long. I have had some bad history with my finances due to having to retire early for health reasons. It took a little time, but they were able to find a finance company that would work with me. Mr. Oakley made sure that I was comfortable during my wait time and ensured that I had something to drink. It was a rather hot day. He kept offering something to eat, but turned down the offer. The facility was extraordinarily beautiful. Seating was comfortable. Other salesmen and employees were friendly. I left the facility with the car I was looking for at a price that I was happy with. I would definitely recommend Dry Ridge Toyota to anyone looking to buy a new Toyota or Scion or a used car. I think you would be happy with the service and deals.

Buyer Beware!

I was disgusted on how I was treated by this dealership. So many things went wrong that I do not know where to begin. I am not usually a person to push blame onto other's but I knew this was going to be a bad experience when I showed up at the dealership and not one person greeted me or asked for my business. I finally had to find someone and then they asked, "You here to buy a car?" I also decided I wanted to finance through my own bank and once the sales representative heard this they completely shutdown and did not want to work with me anymore. I finally was able to settle on a car and a price with their sales agent and a finance agent. I had to go out of town but they told me that while I was out of town they would work with my bank to get the payment taken care of and once they had the payment, I could pick up the car once I got back into town. While I was out of town, I even contacted my bank as well as the dealership and members at both locations advised me that a "Buyers Agreement" was signed between the bank and dealership and everything was good to go on my return. Once I returned home from my trip, my first phone call was to the bank who stated that a check has been cut and they were ready to disperse payment. I then contacted the dealership, spoke with two employee's there who confirmed to me that MY car was ready to go and they would see me at the end of the day. After that conversation, I believed everything was set in place. I left work, started towards the dealership and while on my way, I get a phone call from Jarred Baker (finance member at the dealership) that "Sorry, due to miscommunication, we sold your vehicle to someone else. Here is my manager Aaron." "Aaron" then got onto the phone and apologized but in the same breathe this is my fault since they do not hold cars for anyone. I explained that I received confirmation from 4 different members of the dealership that they had no problem holding the car since funds were readily available and I was out of town. He then apologized again and said it was a mistake and he would find me a better/comparable solution and he would call me back by 9pm. That was three days ago and I have not heard back from him or anyone else on site. I have tried calling the dealership back and tried to speak to anyone I worked with before and once they hear who is calling, everyone I need to talk to is "not here at the moment". I have even emailed the owner, Rob Marshall, and have heard nothing back. The lack of customer service, professionalism, and honesty demonstrated by Aaron Moore, Jared Baker, and Billie Cook from Dry Ridge Toyota are unbelievable. I will never step foot back onto their facility (not that they would notice for 10 minutes) and I will tell as many people as I can the issues I had with this dealership. I ended up buying a new car from another dealership, paid cash, and it was the easiest process ever and the car was NOT sold out from under me.

Looking to buy

Very nice and helpful staff that will make your buying process easy

Service that's unbeatable

I took my truck in to have a new clutch, pressure plate, and pilot bearing installed. Scott wrote it up gave price, I dropped it off they had it finished on time and quality work. Wade Hall owner of Old Time Masonry Burlington, ky 41005

sales rep Joshua Cook

just bought new avalon--everything was excellent--all people were excellent to deal with

Great Experience at Dryridge toyota

Had a great buying. The sale experience a few days ago at the dry ridge Toyota. The sale person Joshua Cook was very helpful and answered all my questions. The general manager gave me a great trade in for my truck and a very good price on the new Tacoma Truck i purchased. I will go back when I get ready for my next truck or car. I would recommend anyone get ready to buy a new Toyota go see Joshua and the team at Dryridge.

great service dept!!!

Great service dept!Easy to work with!Scott kept me updated on my car and was upfront with me.

Great Service

My car was leaking oil while travelling from Canada on I-75. Mark Eldridge took it in right away and had the oil leak fixed. I was very pleased with the work and tremendous service.

Wonderful Experience

After searching for some time, I discovered a certified 2014 Toyota Camry at Dry Ridge Toyota. We were assured the vehicle was still there, so we drove from Lexington, KY. It was exactly as depicted on their website. Mr. Bernie Lozier assisted us, and he was very professional. He was diligent, and very pleasant to speak to. They made the transaction flow with out any delays. There is even a play room for children which was nice for out 6 year old to stay entertained during the process. I would recommend this dealership and Mr.Bernie Lozier to anyone searching for a quality vehicle.

Great Service

I took my corolla in for service and it was done within the set time.I also got a free alignment check and free car wash.I will be back with all my cars.The service crew was excellent!! I would recommend them for service.Thanks!!

Great salesman

The salesman was very honest and treated me like family. He was concerned about what I really needed in a vehicle and worked very hard to find the best fit for me

Your Search For an Honest anTrustworthy Car Dealer Ends Here

My wife and I recently purchased a new 2016 Toyota Rav 4 / Hybrid Limited AWD SUV from Dry Ridge Toyota, Dry Ridge, Kentucky. The completely enjoyable buying experience they totally immersed us in, absolutely renewed our faith in the car shopping experience. We found everyone we can in contact with to be honest, trustworthy, reliable, non-pressure and straightforward in their interaction with us. They made the experience effortless and made my wife and I feel like we were the most important customers in the world. This was quite a refreshing attitude they displayed compared to the four other car dealerships we shopped prior to ending our search at Dry Ridge Toyota. All the other car dealerships were only interested in rushing us through the price negotiation process; grabbing our $500 down payment and shoving us out the door. No respect! No courtesy! No caring! No genuine relationship building! No time for us!Mr. Scott Reid was our Dry Ridge Toyota Sales Consultant and he did an exemplary job in making us feel most welcome and special. He took the time necessary to help us locate just the right vehicle for our needs. There was no hurry, fast talk, rudeness or shady dealing with Scott. A perfect Gentleman that was extremely knowledge about the entire Toyota line of cars, trucks and SUVs. We would highly recommend Scott to any of our family, friends, neighbors, church members or co-workers. Scott is a man of true character and integrity. We would definitely and strongly recommend Dry Ridge Toyota to anyone seeking a pleasurable, memorable and highly affordable car buying experience. They do it right!Paula and Chris KuhnenEdgewood, Kentucky

Your Car Shopping Experience Ends Here!!!!

My wife and I recently purchased a new 2016 Toyota Rav 4 / Hybrid Limited AWD SUV from Dry Ridge Toyota, Dry Ridge, Kentucky. The completely enjoyable buying experience they totally immersed us in, absolutely renewed our faith in the car shopping experience. We found everyone we can in contact with to be honest, trustworthy, reliable, non-pressure and straightforward in their interaction with us. They made the experience effortless and made my wife and I feel like we were the most important customers in the world. This was quite a refreshing attitude they displayed compared to the four other car dealerships we shopped prior to ending our search at Dry Ridge Toyota. All the other car dealerships were only interested in rushing us through the price negotiation process; grabbing our $500 down payment and shoving us out the door. No respect! No courtesy! No caring! No genuine relationship building! No time for us! Mr. Scott Reid was our Dry Ridge Toyota Sales Consultant and he did an exemplary job in making us feel most welcome and special. He took the time necessary to help us locate just the right vehicle for our needs. There was no hurry, fast talk, rudeness or shady dealing with Scott. A perfect Gentleman that was extremely knowledge about the entire Toyota line of cars, trucks and SUVs. We would highly recommend Scott to any of our family, friends, neighbors, church members or co-workers. Scott is a man of true character and integrity. We would definitely and strongly recommend Dry Ridge Toyota to anyone seeking a pleasurable, memorable and highly affordable car buying experience. They do it right! Paula and Chris Kuhnen Edgewood, Kentucky

Service is always great!

I have purchased 3 cars here and any time I have had to have service, they have always been very courteous, professional and bend over backwards to provide the best service.

No Pressure from Josh

Thank you Josh Cook for not pressuring me during my visit to look at vehicles at your Dry Ridge Toyota location. I have just begun my shopping for a new vehicle and all I wanted was information and you were very helpful and provided the helpfulness I was looking for without pressuring me. I will remember this when it is time for me to purchase.

Josh Cook

Good to see that you have good honest employees that value the customer and has great communication! I would recommend Josh to anyone looking to purchase a vehicle!

Great Dealership

I just came to the dealership for the first time and spoke with Josh Cook. The dealership is so nice, and I love that they have an area that kept my five year old occupied. Josh was great, and I am hopeful that we will be back to work with him in the near future!

Great Experience

I recently purchased a pre-owned 2012 Ram 1500 from Dry Ridge Toyota. I was a bit apprehensive about buying from a dealership due to the stigma I have over haggling. The salesman, Dave Boone, was great to work with and really made the buying experience enjoyable. He was honest and wanted to make sure that the deal worked for both of us and not just the dealership. I was under a very tight timeframe and his team hurried to ensure I was home on time for the kids to get off the school bus. I highly recommend Dave and Dry Ridge Toyota!

easiest car buying experience

I went to Dry Ridge to buy a car and I was treated with respect without pressure to buy more than I wanted or could afford. Each person I dealt with took his time to get to know what I needed and explain how he could help me achieve it and then went farther than I could have expected to make sure that I was satisfied. From making my appointment with Luis Hernandez, to discussing my options with Chris, to going through my extra options, to finishing my paperwork, everything was organized without pressure to make decisions or accept options that wouldn't fit my needs or my finances. I am leaving with a car that I love and an experience that has left me happy.

they treated me like crap

I had low credit score they treated me like crap gave me the run around finally called after 3 or 4 days told me they found me car yeah, what a car then told me they would have work on something else but it would be tommorrow cause bank was closed hmm lie we went to anither marshall dealer got a car today

Straight shooter, honest and fair.

Chris , the used car manager was upfront and honest, and was easy to work with. Boaught a used pathfinder from them and they filled it up before I left and even washed my wife's maxima for her. Great experience.

Very easy, quick, to the point.

I went in with my offer and not only did they met the offer but offered me a cheaper price. They could not meet one of the accessories that I wanted in the truck so they substituted with another accessory at very little expense to me.

Tundra Purchase

I was pleased with my purchase of my new truck. The finance dept was very helpful in finding me the best deal available. The truck did have a small scratch on the door and they are going to repair it,

Great Experience

Luis was a great representative for this dealership. He spent the time with me allowing me to enjoy the car buying purchase. He worked to get me with in 50 dollars of my monthly payment. Thank you and I will recommend Dry Ridge Toyota to others and have them speak to Luis for a superior customer experience. Jeff Schaefer

NO PRESSURE,GREAT EXPERICENCE

MY EXPERICENCE WAS GREAT THERE WAS NO PRESSURE ON ANYTHING I FELT RELAXED AND ALL MY QUESTIONS WAS DEALT WITH IN A VERY PROFESSNAL MANNER AND MY SALEMAN LUIS HERNANDEZ DID A EXCELLENT JOB THANKS DRYRIDGE TOYOTA FOR A GREAT EXPERIENCE JACKIE SIZEMORE

They worked extra hard to get the price/payment

Every person here took their time, listened to my needs. They went out of their way to make sure I was comfortable. They worked with the bank to keep me within my budget . I think I will be very happy with my new camry Thank you especially to Jarod Asher and Luis Hernandez.

Great service

Great car buying experience, the facility was clean and the personnel were incredibly helpful.

Great experence!

Was a great experience, this is the second vehicle we have purchases in the last year.. If your are going to purchase a vehicle ask for Bonnie from the finance office. We will always make Dry Ridge our first stop when looking for a new vehicle.

Dry Ridge Toyota

It was overall a great buying experience. The salesman Luis was courteous, and very knowledgeable. Over all he was very helpful. He knew everything about the cart I was interested in. I will definitely be a repeat customer.

Luis Hernandez was really professional and honest.

I just purchased a Toyota Camry LE 2015 and was amazed by the professionalism and kindness that Luis Hernandez treat me with.I would recommend him for any other customer who is willing to purchase a Toyota Car.

Shortest and Best car buying experience!!!!

Luis was so helpful through the whole process. My situation was kind of complicated and he was a trooper through it all! There was no haggling about prices and payments, it was what the site said and the exact payment I said I wanted THE FIRST TIME!!! I would recommend Dry Ridge Toyota to EVERYONE!!!!

VERY NICE FACLITIES

QUICK AND EASY AND VERY PAINLESS, REALLY WORKED WITH ME ON MY TRADE IN, AND REAKKY LIKE THE TRUCK I PURCHASED.

2015 Camry Review

Great job! Really felt taken care of and all my questions were answered.

Corolla

Very nice and helpful with the process of getting my first car! She took her time and answered every question we had and if she didn't know one she would find out right away. Also, she was very open even on a personal level.

Toyota Tundra

Good experience overall. Love the Lounge. Found a good qaulity used truck at a decent price.

awesome people who are not an option

Because they are nice they can help anyone with special needs when and where they wanted even with employments no matter what the problem is

Awesome!

So glad to see Ken Egan back! He makes the service department work! Don't lose him

Heatlhcare advocate

Happy with my experience at Dry Ridge Toyota. Had excellent customer service, low wait time and no "vulture" experience.

Kenneth Brown

The sales team did a good job getting me to the type and car that I wanted to purchase. Ashley answered all my questions in a professional and timely manner. IT took a little time to get a price on my trade and for the financing but everyone was very professional. I will buy another car from here again.

My experience at Dry Ridge Toyota

Jared was excellent he new what he was talking about and explained it well. Was friendly and courteous. . Thank You!

Five Toyotas from Dry Ridge Toyota

Bernie Lozier is a fair, honest guy. It is always a pleasure to purchase from him and Dry Ridge Toyota.

Thomas Wiley

Toyota did a great job accommodating my needs, this is my 6th Toyota, and I would recommend them to anyone!

Customer Review 6-6-15

Great service, friendly and very helpful. would recommend both of my sales guys to anyone wanting to buy a Toyota.

Delivered my car to my home

Being sidelined with an injury, I was unable to search for a new vehicle in the usual way. Thus, I went online. I was so impressed with Dry Ridge website and prices that I contacted them. Jennifer Miller was a most gracious and knowledgeable salesperson. She worked diligently with me to find a Highlander at a great price. Lastly, she drove the vehicle to my home where I was recuperating in Lexington. I have been in medical practice for 35 years, and this was the best auto experience I ever had.

Excellent service

Helped by Luis Hernandez. Excellent service, very helpful, and easy to negotiate to an affordable and agreeable price.

Extremely friendly and helpful staff

Everyone was helpful and flexible from the sales staff to the office personnel. I would definitely recommend to anyone. We drove 80 miles to come here and would come back!

Dry Ridge Toyota was very easy to work with

Luis was very pleasant to work with making our buying experience easy. The whole process was no pressure and easy going. Everyone treated us very well.

Ann Weaver bought from Ashlee Martin

I have been coming to Dry Ridge Toyota for a few years, this is my second car purchase here- So I know the service is Excellent, and now I know Ashlee is Great too!

my day at toyota

Today was a great experience. Everyone was very polite and very helpful. I would recommend dry ridge Toyota to my friends.

Great Experience!

We had a great experience when purchasing our 2015 Sienna XLE! Thanks to Luis and everyone at Dry Ridge for good experience!

Easy Process

It was fun! It was Easy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

New Tundra

Overall great experience buying my new 2015 Tundra. They gave me a great deal on the value of my 2011 Corolla that I traded in and I walked away very happy. I used to buy from a Toyota dealer north of Cincinnati, and I now I will come to Dry Ridge Toyota. Very simple process and I walked away happy. Don't be afraid of taking the drive to check this dealer out.

Bonnie Finley

This is the third car I've bought from here and the people and service are always fantastic!

Dry RIdge Polaris

Bennie was excellent and very helpful. Would recommend to anyone.

Pain less

Jarred Baker has been great...very patient with my questions and indecision...even came to meet me on his day off! Every one has been very helpful.

New Sienna

Anyone wanting to buy a car here me and my family recommend dry ridge Toyota, all the people here are very nice and makes the process much easier!!!

Easy to Buy

Had the right car for the right price. Easy deal!!!

GREAT EXPERIENCE

I hate the process of buying a car but the friendly staff at Dry Toyota made this my best buying experience EVER! I'm telling all of my friends to buy from Dry Ridge Toyota. WOW! I Won't ever buy anywhere else

Great Dealership

I have bought several vehicles from Dry Ridge Toyota and have our cars serviced by them. They have been great to deal with and the best part is that while we wait on our car being worked on we can eat at their cafe. Sheila will make you a good meal at a price you can't beat. I have recommend them to friends and family both.

Worked well to do what needed to be done

Worked well with us to get everything taken care of involved with getting our new RZR from dry ridge Polaris. Bsh ajaj shs hxu uzjwbs baj zjxjdb anJ sjsb zj

Have bought several cars from here & serviced

We have bought several cars from this dealer and also had their body shop repair our RAV4 after being rear-ended. Every time we've bought a car from there it has an easy transaction. They don't negotiate much, but then again they already had the lowest advertised price of local dealers.

new camry

camry I bought a new camry in april 2013 and they done after market protectant on it and destroyed the paint after 6 months of trying to get them to fix it I took it else where and traded it and lost 7,000.00 dollars on it so I would not recommend them to anyone because they will not take care of any problems

Owner and General Manager were very unprofessional.

I purchased a used truck here. The salesperson I talked to was very professional and helpful, and everything was going great, until the owner and general manager started yelling and cussing at an employee who had apparently made a mistake and told a customer wrong information on a vehicle. They were yelling at the employee and even called him some names I'd rather not repeat. All this was going on right there in the showroom for everyone to hear! I felt so bad for the employee. I stopped another sales person and asked who the two guys were who were yelling at the employee, and he said, "Rob Marshall (owner) and Matt Sensel (General Manager)".Maybe I'm a little old fashioned, but seeing and hearing this was enough to completely turn me off from this dealership. I will never spend another cent here. If an owner will treat his employees this way, how much do you think he really cares about the customer?

These 5 star reviews must be from employees..

Bought a cert.pre car and they put tires on it that already need to be changed-owned it for < 6 mos.Also stole sunglasses.

Excellent Experience

I found the car on autobuytel.com. When I called it was no longer available. Jeff told me what one was available, price, etc. It was a 2014 Toyota Yaris. Having checked other dealers I knew the price was excellent. They are entitled to make money. We were down to our last very old car, 1995 Nissan Sentra which stopped running the day before. We chose not to put more good money after bad and had no way to get there, Jeff offered to pick us up at our convenience in that car which had 13 miles on it so my husband could drive it back and see what he thought. Very impressed. So we bought it through GE credit at a very low interest rate. Bought it on Sunday drove it home a round about way. Drove today very happy. Tomorrow I take it in for the underbody treatment, etc. and will be given a loaner to use. This, so far, has been my best experience at a dealership and I have known the owners of several and we were treated better here than anywhere else. I highly recommend the dealership and Jeff. And if things change, I assure you I will be back to express a different opinion. When service is very good or bad, I call, write, etc. It is sad to only see the negative.Just saw the last question. Normally the relationship would be the most important. At this point it was the speed of service and finding that there is a Toyota dealership where we are moving as it is a nationwide warranty.

No Follow Up

I saw a vehicle at Dry Ridge Toyota that I was interested in, listed on cars.com. I contacted the dealer via the link provided in the cars.com listing since it is located about an hour from my home, and received a confirmation email saying that my inquiry had been sent and I should hear from someone soon. About 3-4 days later, I received another canned email response from Dry Ridge saying that someone from their internet sales department would contact me soon. That was the last I heard from them. I never got an email or phone call from an actual person. Obviously, I eventually purchased elsewhere. I can't speak to their facilities or in-person customer service, but their online customer service is terrible.

worst experience ever

they destroyed the paint job on my new camry and then said they could not make me happy and I was stuck with it I finally traded it in with 12000 miles on it to another dealer for a new car I lost 7000.00 dollars on the car I wouldn't tell anyone to buy or get anything serviced from dry ridge Toyota worst dealer ship ever

BAD DAY TO BUY A VAN

EMAILED ABOUT VAN TUESDAY,SAME DAY DEALER CALLED AND SET UP APP. TO TEST DRIVE VAN ON FRIDAY AT 4:30 .THURSDATY DEALERSHIP CALLS TO CONFIRN APPT. TOLD I WOULD BE THERE WAS TOLD WOULD HAVE VAN CLEANED AD WAITING. DROVE 75 MILES GOT THERE WAS TOLD THEY HAD TO GO GET IT 35 MIN LATER WAS TOLD IT WAS NOT THERE HAD BEEN MOVED TO ANOTHER LOCATION WHICH WAS 20 MILES FOR MY HOME.i WAS SO UPSET THEY DID FILL MY CAR FOR DRIVING SO FAR AND NOT THER. SATURDAY WENT TO OTHER DEALERSHIP TEST DROVE AND WAS TOLD THAT THEY HAD THE VAN FOR 2 WEEKS DID NOT KNOW WHY I WAS TOLD DRY RIDGE HAD IT. IF YOU WANT A GOOD EXPERINCE DONT GO TO DRY RIDGE GOTO MARSHALL MOTORS IN FLORENCE.

slow contact bad description of car

Was looking for a mini van online saw one of theres sent email about it no response then they finally call a week later and car was sold .then i went there to look at a different car it was moved to another place went there it was very dirty not been cleaned so wasted trip

DRIVE AWAY & DO NOT BUY

We drove 2 hours to buy a 2007 Chevy Silverado. We spent all day corresponding with the sales person through phone conversations and text messages. Everything seemed to check out, until we were almost there and the sales person calls to let us know that the check engine light is on. At this point we are almost there so we go ahead and come the rest of the way. Through the whole buying process we were guaranteed the power train warranty so we weren't too concern of any big malfunctions since the power train would cover all big expenses like the engine, transmission etc. We test drove the truck everything seemed great so We decided to purchase the truck due to the fact we were told the check engine light was the throttle body and it just needed to be replaced, a $500 fix and they knocked that off the purchase price. The negotiation took 5 hours. Every time we made an offer it would take 45 mins to let us know if that would work. And to make things worse we had a very cranky 1 month old that they didn't cater to at all. We finally had an agreed upon price and they let us know that since the truck has over 90k miles they are voiding the power train warranty...However, we were assured that we would not be left "high and dry" if something big did happen. So, after a horrific buying process we drive it off the lot and noticed that the gears are slipping. We took it to our mechanic the next day and come to find out the transmission needs to be rebuilt. The mechanic confirmed that the dealer had to know because the clutch dust had been recently cleaned out. Therefore, not only are we out the cost to fix the transmission that doesn't even cover the check engine light, which the mechanic confirmed was not the problem. So, they just lied to us over and over again. We contacted them the next day about being left "high and dry" and they said sorry about our luck...Needless to say we will not be back and we hope you don't go either! Terrible business people they are the reason used car dealers have such a bad rep!

They lie

On 5/9/14, my girlfriend and I arrived at dry ridge Toyota after a 3 1/2 drive from Tennessee to see about a FJ Cruiser that was advertised on the internet. The sales person was named Gabe and he was nice at first but soon found out he was very deceitful. Test drove the car but had rust underneath side of the car. They brushed it off as a metal flaw which is on most 2007 models. After giving them $2,000 cash as a down payment and drove back to Tennessee to get financing. Our bank officer informed us it had been in two accidents and the odometer was tampered with. The odometer read 200,000 miles and two days later read 107,000. It was in a front right collision and a left rear collision. When confronted with the issues they denied ever having knowledge of those events despite the fact it was clear on a simple carfax report which they had. After telling them we no longer wanted the car they pressured us to reconsider and offered payment options. After fighting it out with the supervisor over the phone it took threatening them with a phone call to the police to have our money sent back to us. They never acknowledged they were lying to customers and worst of all we almost made a $18,000 mistake.

rip off on trade in

I went to trade in my 2011 camaro with 20,000 miles on it.wanted a 2004 mustang for 11,866 they said I would need 7,000 down . My cars bluebook is 17,000-20,000 they tried to rob me

Loyal Toyota customer not given true value of tradein.

I have been a loyal customer driving 3 different toyotas in the past 12 years. The latest car I traded in 2 weeks ago was a 2009 red Yaris in excellent condition with only 31000 + miles on it. We went to Dry Ridge Toyota thinking we would get an honest value for our outstanding trade in, what we got was a less than honest appraisal for our vehicle. We only received $6500 for the vehicle, after the sales person told us we would be lucky to get $8000 for the car. We had examples of the lesser cars of this caliber sold for over $9000, we were told the BLUE BOOK does not have a sales lot for selling. What made me feel we were not told the truth was, the car being sold on the same lot 1 week later for $12,300. I feel it is one thing to make a profit, but to take advantage this much was uncalled for.

Customer

Say this:"Dry Ridge Toyota is the destination for a great sales staff, a great Internet Sales Dept., a great service dept., a great selection!

The overall experience at Dry Ridge Toyota was great. ...

The overall experience at Dry Ridge Toyota was great. The sales staff, Michael Applemann II in particular, was helpful, knowledgeable, and committed to making our car buying experience the best it could possibly be. I, without a doubt, will refer this dealership and Michael Applemann II to many friends and family. Thank you.Yours,Cliff Nieman - Harrison Ohio.

down to business

I drove 2 hours to this dealership to buy a 2006 Tacoma. The staff was very helpful and well prepared. The whole process was quick and painless. We took care of business in short order and I was on my way back home with my son's "new" truck.

Colerain Toyota is closer to us, but we LOVE the Dry...

Colerain Toyota is closer to us, but we LOVE the Dry Ridge location because of their excellent service and the friendly staff. Mark Eldridge helped us on our last visit and was friendly, professional and provided excellent work on our Prius.

I brought my car into the Dry Ridge Toyota Service Center...

I brought my car into the Dry Ridge Toyota Service Center today and had a great experience working with Mark Eldridge. Mark did a great job explaining the service process and reached out several times throughout the day to keep us updated on the status of our car. Our car was serviced without issue and is running great. This was our first service experience at Dry Ridge Toyota and we will definitely be back. Thanks to Mark and team for creating an all around great experience.

Very fast and friendly sales staff. 2 hours after...

Very fast and friendly sales staff. 2 hours after arriving, I drove home in my new Toyota Tacoma. Paper work done, truck washed, and a full tank of gas.

This is my second time doing business with this...

This is my second time doing business with this dealership. I bought my first RAV4 from Bernie Lozier 16 years ago. Had the same SUV all that time with no problem. Brought it in to trade, and Mike Appleman came out to greet me. He was nice, polite, helpful and had a good sense of humor. He got me keys to drive and told me the route they took for test driving. Came back and he worked up figures to my satisfaction and I did all the paperwork with Bonnie Finnley, which took only 15 minutes. Washed and gased the car then Mike showed me some important features on the car than away I went. Even more affordable than it was 16 years ago. Oh, by the way, I got another RAV4 2012. Why shouldn't I, the last one ran for me for 16 years. Thanks for the your service, Lady and Gentlemen. Dottie Duckworth

I was home on vacation and bought a Toyota Tacoma at Dry...

I was home on vacation and bought a Toyota Tacoma at Dry Ridge Toyota about a year ago. I am in the Army, however, so I do not get my Tacoma serviced regularly in Dry Ridge. I have been going to Rick Hendrick Toyota in Fayetteville, NC, and have been more than displeased with their facility. I recently returned home to Kentucky and was due for service. So I went back to Dry Ridge Toyota. Mark was EXCELLENT!! He repaired my left rear tire that the facility in NC said that they would not repair. He also informed me that my rotors and drive shaft were warped. The vehicle is only over a year old now, so the faults were deemed a manufacturing problem. I asked Mark to check the alignment also because the truck was shaking at 70 mph. He did find the alignment was off and gave me a discount on the alignment for all of my problems I have been through with the truck. Mind you I was on vacation for only four days when I took the truck in. Mark was quick and efficient in his work though. He did not think that receiving a drive shaft in time would happen before I had to leave. But, because he ordered it immediately he was able to receive it in time to change it out. I was able to make my drive back to North Carolina entirely reassured that nothing was wrong with the truck. Mark has changed my perspective of what service should be and I will no longer be going to Rick Hendrick Toyota to receive service. I will drive an hour to another dealership before I ever go there again!

Excellent customer service provided by Mark Eldridge. I...

Excellent customer service provided by Mark Eldridge. I take all my vehicles over there for servicing and he gives good guide lines and maintenance advice. Even though there is a Toyota dealership in Florence closre to me but I drive 30 miles to Toyota Dryridge where the service is always Superb. Thank you Mark from me and my daughter and my family.

From Gabe McClure to Mike Griese and Bonnie Finley I felt...

From Gabe McClure to Mike Griese and Bonnie Finley I felt well taken care of and heard. They were all great people to work with so I ended up leaving the lot with the car I wanted at a price I could afford. I will without question recommend Dry Ridge Toyota to others. As a matter of fact I have already given a family member Gabe's card. They were also great to my sons who were there with me and who are car crazy and actually had more questions than me. Particularly the teenager who will be driving in a year. I truly can't say enough positive things about them. I would have given them 6's on the points scale but the option was not there.

Both my wife and I have bought cars over the years, and...

Both my wife and I have bought cars over the years, and we both agreed that this was the most pleasant experience we had ever had. From the time we walked into the door and met with Scott, we felt welcome and part of the family. There was no pressure or pushy sales tactics. Scott showed us our options, discussed what we were looking for, and explained things and answered any questions we had. When we took a test drive, he took us through town, along country roads and on the Interstate which gave us a true measure of the car in different conditions and situations. The negotiations were simple, he offered the car at a good price, explained what was included, and we agreed on the spot.Then Randy met with us and discussed some features we might want to consider. As it had been 8 years since we last bought a car, I appreciated his describing everything and showing us other cars that had the features that he was offering. His approach was 'here are the add-ons, here is the advantages, here is the price' and let us make up our own mind without trying to push us into anything. We did purchase some 'add-ons' and have never regretted it.Then Bonnie met with us. She is truly a delightful lady. She explained the contract in great detail, showed us a detailed breakdown of the costs, arranged financing through Toyota, and showed us how much we had saved with the 0% financing that was available to us. While we were talking to Bonnie, Scott got our car ready, and then he sat with us and gave us a "tour" of our new car, explaining the manuals, then how to operate the key features of the car. He even setup my wife and my smart phones to work with the Bluetooth system.We brought the car back the next evening so the add-ons could be completed on the following day. That's when we met with Mike. Like everyone else, he made us feel at home and explained what he was going to do and then loaned us a car similar to ours to use while they did the work.When we picked up the car that evening, everyone was there. We were encouraged by everyone to come back or call if we had any questions.I truly believe we found our dealer for the rest of our lives.

This is the 4th automobile I have purchased from Mr....

This is the 4th automobile I have purchased from Mr. Lozier. He has always been helpful, informed, and patient with me during the buying process. There is no pressure to buy now ! Thanks.

They people were very polite and great to work with. ...

They people were very polite and great to work with. They made the experience a pleasant and easy one. The facilities were very clean and inviting. This is our second purchase from them and we wouldn't go anywhere else. We would recommend them to anyone.

I didn't plan to shop at Dry Ridge. I knew the exact...

I didn't plan to shop at Dry Ridge. I knew the exact car I wanted, and had requested a handful of quotes from other dealerships. I was familiar with all of the "hidden" fees in the business, and had already secured what would have been a fair deal at Kerry Toyota in Florence. Because I drove from the South, I passed Dry Ridge on my way to Florence. I walked in, knowing that it wouldn't hurt to show them Kerry's offer and see if they could work with it (besides, it would shorten my drive to buy a new car).I was very impressed when I first approached a salesman. He was very polite and offered to help us in just a few minutes after he finished working with another customer. In seconds, another sales man came outside. The first man that approached us asked if the other salesman would mind to assist us because he was busy. I didn't expect that. In a commission based business, my expectations were exceeded in basically seeing one salesman give his customer to another salesman just so we wouldn't have to wait. I would have gladly waited, but we didn't have to.We were introduced to Michael (not the sales manager, but a newer employee whos name is not yet listed on this website). We were both honest with each and told it like it was. In the end, they not only met Kerry's price, but beat it. Both the new salesman Michael, and the sales manager, Mike made us feel at home. They generally seemed sincere and excited about their business. It is the twenty-first century. To the customer who wants the best fair price, it is too easy to be well informed. Dry Ridge will work in those conditions. They appreciate someone giving them a chance to do business with them. Even though Dry Ridge gave me the best bottom line, the price isn't everything. I know that they will also offer great service. I am new to the area, and have bought new Toyotas all of my adult life. I will be relocating to Cincy in a very short while. It will be worth it to me to drive a little South for all of my service and future car needs. These guys give you a great deal, and just leave you feeling good inside.Go to the bargaining table very informed. Edmunds is a great place to start. And after you are informed, take your business to Dry Ridge.

Nice people and great customer service. Excellent...

Nice people and great customer service. Excellent facility with play area for children, a gym and cafe. Would highly recommend! The experience was 100 times better than other northern KY Toyota dealers.

The vehicle I purchased was incredible, the salesman was...

The vehicle I purchased was incredible, the salesman was very friendly and accomodating. The overall experience was the best I have had in many years, and I recomend the dealer to my friends.

Everyone that I dealt with at the dealership while buying...

Everyone that I dealt with at the dealership while buying my new 2013 Toyota Avalon Limited Hybrid was very nice and very helpful. Steve Begley my sales associate went above and beyond during the deal process. I live in Covington Ky, but was willing to drive the distance to Dry Ridge Toyota because their prices were lower than all of the Toyota dealerships here in the Northern Kentucky area. I am a loyal customer when it comes to taking my vehicle in for service so I look forward to taking my Toyota to them to have service done on it. I would definitely recommend this dealership to anyone that is thinking of buying a new Toyota.

I bought a new Tundra truck from this place in 2011, I...

I bought a new Tundra truck from this place in 2011, I thought my oil change was still covered, but that is not the issue at all, I do not mind paying for services done. I asked the service manager how long this would take and he told me about an hour, well this was a 2 hour and twenty minute oil change! I do not find this at all reasonable, this is the second time this has happened, I will never buy a car from this dealership again, nor will anyone I know, the service is BAD! I will never be back to this dealership and I would never tell anyone to go there, They gave us a great deal, but the service, no way ever again.

I just got a new Scion from Dry Ridge Toyota, and I could...

I just got a new Scion from Dry Ridge Toyota, and I could not have had a better experience! The sales team (especially Trey) was extremely friendly and professional, and they worked to get me an amazing price on a great car. The showroom was beautiful, the sales process was very low-pressure and customer-focused, and the price was unbelievable. I cannot say enough good things about Dry Ridge Toyota. They have definitely become our new car dealer.

Once again, I had a GREAT experience at Dry Ridge Toyota....

Once again, I had a GREAT experience at Dry Ridge Toyota. They got me right in and took care of my truck right away. For what it's worth, I did get to try the in-store "diner", and it's fantastic! (I'm not kidding.). Sorry I've been a bit delayed at getting this write-up in for you, but I do want to pass on that I appreciate the GREAT service and want to re-pay by getting it in !Richard

I drive 30 minutes to Dryridge Toyota for my SUV to be...

I drive 30 minutes to Dryridge Toyota for my SUV to be serviced because of the high quality customer service offered. The appointment times offered are flexible and the work is always completed in a timely manner. I also appreciate the the super friendly atmosphere. I can get a bite to eat at the little deli and watch tv or workout in the mini gym if I'm in the mood. Overall I highly recommend this dealership to anyone who is looking to be treated as valued customer even after they leave the lot with a new or used vehicle!

My wife and I recently purchased a 2013 Toyota Tundra...

My wife and I recently purchased a 2013 Toyota Tundra from George Tierney and added accessories to it with the help of Mike Griese. Both gentlemen were very professional, and had a "low pressure" sales presence about them, which is why we decided to buy from Dry Ridge Toyota. We had looked at a dealer that was closer to where we live but were "turned off" by their high pressure sales tactics. We love our Tundra and feel we got a very fair price on it. We will definitly consider purchasing another vehicle from them.

Gabe/Mike/Aaron - All three went above and beyond to make...

Gabe/Mike/Aaron - All three went above and beyond to make sure my wife and I were satisfied and had a great experience at Dryridge Toyota. I would recommend them to anyone and I will be buying cars there from now on.

Upon arrival at Dry Ridge Toyota Scion, we were greeted...

Upon arrival at Dry Ridge Toyota Scion, we were greeted by Kyle Ganshirt in a very professional and friendly way. At no time did Kyle pressure us into any kind of purchase and answered all questions we had. He was very instrumental in describing the model we were interested in and explained all options. We asked if we could look around and if he could get back with us later, 30 mins. or so later, in the showroom we had questions about a car on display and he was more than willing to answer any and all of our questions about the extra options offered on this particular Camry SE. Satisfied with his answers and with the assistance of Mike Griese the deal was finalized. Very happy with the experience and would highly recommend Kyle and Mike as a team.

We were very impressed with how quickly the service...

We were very impressed with how quickly the service department resolved the issue of our power steering. Mark Eldridge contacted us with the status and was very professional and helpful. We highly recommend Dry Ridge Toyota for their Service Department. The Highlander runs very well and the repaired our brakes which we had no idea that they were in bad shape due to the Service Department doing an overall check. We were glad they did that.

I had an awesome experience at Dry Ridge. First of all, I...

I had an awesome experience at Dry Ridge. First of all, I went there instead of Toyota in Florence, because my buying experience 4 yrs ago was painfully awful. Went into Dry Ridge on a Thursday, expecting to just look and take a test drive of a 2013 Tacoma. Instead, I got some solid and fair numbers and two days later, went back and purchased the truck. Haven't regretted it since. Love the vehicle and love the atmosphere and the people who I dealt with. Will definitely go back for my next Toyota purchase, although I love my new truck so much that it may be quite a while till I go "Truck Shopping" again. Great price. Great attitude. Great total experience.

Finally!!! A dealership that understands the value of...

Finally!!! A dealership that understands the value of good customer service! We will go back for all our future needs! Thank you for treating us with respect and being honest and fair!

George was very helpful and very nice. No pressure to...

George was very helpful and very nice. No pressure to purchase from George. He made the whole car buying experience pleasant. I love my new toyota and it was cleaned, fueled up and ready to go.

Buying Experience

Very helpful staff. Peace of mind when buying. I am just waiting for some news in regards of my title but so far, so good.

Everyone I encountered at Dry Ridge Toyota was pleasant,...

Everyone I encountered at Dry Ridge Toyota was pleasant, prompt, knowledgeable and courteous. The finance manager was focused and well organized. The sales staff was very knowledgeable about the vehicles, and not high pressure at all. They did a great job of walking us through the functions and features of the vehicle before we drove it off the lot.I felt that the tone of the whole experience was friendly and consultative. Buying a car can be a stressful experience, but the employees at Dry Ridge Toyota do everything they can to take the stress out of the situation, making it a pleasant, customer-friendly experience, while providing good value at the same time.

Aprroximately, a year ago I found and bought a used...

Aprroximately, a year ago I found and bought a used Solara convertible online from this dealer. The purchasing experience was normal no particular outstanding events. The staff was friendly, knowledgable and helpful. I have found most dealers are amenable to work with when you're buying a car. The true experience started when I brought the car back for maintenance. I have dealt with 5 dealers in my lifetime and this is where I find most dealers drop the ball. I could write a book about the poor experiences I have had at other dealers. I fact my last dealing was so bad I never wanted to trust another dealer. However, I truely think this dealer is doing something special. Recently, I had some standard maintenance and detailing performed and worked with Mark Elridge, Mike Griese and Cindy Lynch. They could not have been more helpful and friendly, all had a part in making the experience a good one. I was very happy with the staff and the work performed.They obviously have a good staff at the front desk, but also behind the scenes.I live 45 miles from this dealer and it's worth the trip to work with them. I highly recommend this dealer.

I recently bought a 2013 Camry here, and have loved the...

I recently bought a 2013 Camry here, and have loved the service I have received thus far. I was able to bring my car in for service, get lunch, enjoy the fire, use WiFi to work on work, and enjoy free drinks in the cafe. Everyone was very helpful, and willing to answer questions I had!

Mark was by far the best employee I have come in contact...

Mark was by far the best employee I have come in contact with at Dry Ridge Toyota. Due to previous rudeness experienced in the body shop, I have been avoiding getting any type of maintenance done there. It, however, was mandatory for me to get a transmission flush at the dealership, so I was forced to go back. It turned into a great experience though, because Mark was such a helpful, caring, and patient employee. I will definitely return for general maintenance needs and hopefully will experience the same kindness that Mark showed me and get to work with him again.

Overall experience with Dry Ridge Toyota has always been...

Overall experience with Dry Ridge Toyota has always been excellent. The service department is always very friendly. Getting an appointment that works with my schedule has never been a problem.

Mark was very kind in explaining our recommended service...

Mark was very kind in explaining our recommended service and the lifetime extended warranty program with the transmission.He listened, sat down and talked, and treated you with respect and honesty..

My buying experiance was great. I live almost 200 miles...

My buying experiance was great. I live almost 200 miles from Dry Ridge. Because I have dealt with them previously I did not hesitate to go back to them. This is the third vehicle I have bought from Larry Lawson. One thing I like about Dry Ridge Toyota is they post internet prices on line with their inventory. They met the price that I was looking for and gave me and excellent rate on financing though Toyota Motor Credit. This was my tenth Toyota.

Had a good experience. Went to buy used and decided to...

Had a good experience. Went to buy used and decided to get a new Camry. Price was lowest around. I will only buy A Toyota and I am sure I will return to Dry Ridge for my next one.

I have tried (pretty much) most all of the Toyota...

I have tried (pretty much) most all of the Toyota dealerships around Cincinnati/N. KY. While not the largest, it's easily the nicest ! In my opinion, it's really easy to get to also because even during rush hour, traffic south of Florence is much lighter than everywhere else. I didn't get to try it out, but they do have a coffee-shop style cafe that looks real nice and even an exercise room w/ treadmills and a weight machine. The Service Department was great. They were able to get me in quickly on very short notice, and (compared w/ others) they seemed very thorough (& honest) hithout me having to ask certain questions.I would definitely recommend to others.

Dry Ridge Toyota is a great dealer. I gave 5 stars...

Dry Ridge Toyota is a great dealer. I gave 5 stars because this is where I go in to get my suzuki grand vitara serviced, and they always do a superb job. Not only are they friendly, but they really talk to you and help you out, and you also get a car wash! I go to Dry Ridge Toyota because they take great care of my car and I am always pleased with the outcomes and prices.

I felt zero pressure at this dealership. Everyone was...

I felt zero pressure at this dealership. Everyone was very friendly and the service was EXCELLENT!!!! Thanks Dry Ridge Toyota. I LOVE MY TOYOTA CAMRY!

Everything about my visit was great. The employees gave...

Everything about my visit was great. The employees gave me a couple minutes to look around and then catered to my every need. The sales associate Bennie was so nice and friendly. It was like doing business with an old friend. He gave me a tour of the facility and kept me informed, and entertained, every step of the way. I'm usually nervous when making big purchases but everyone was so friendly I immediately felt at ease.

I was late for my 9 am appointment due to poor road...

I was late for my 9 am appointment due to poor road conditions. Mark was very accommodating and took care of my vehicle when I brought it in later the same day.

Mark was very friendly. He was honest about the needed...

Mark was very friendly. He was honest about the needed service for our vehicle. He was very knowledgeable about the operation of our vehicle. He was helpful letting us know about the factory warranty left on our car and about the extended service warranty we have on our car and when it will expire. We were very happy we chose Dry Ridge Toyota to purchase of car and continue to get our car serviced there. They are a very friendly group of people there and care about the people that not only buy there cars there, but get them serviced there.Thank you Dry Ridge Toyota.

Service was performed efficiently and waiting area is...

Service was performed efficiently and waiting area is comfortable and inviting. Mark took time to listen to my concerns about the vehicle, troubleshoot and come up with a satisfactory solution.

I purchased a new Sienna in 2003 at Dry Ridge Toyota. My...

I purchased a new Sienna in 2003 at Dry Ridge Toyota. My experience then was very positive and nothing has changed over the years. The van has only been serviced at this dealership because I have been exceptionally pleased with their friendliness, truthfulness and work. The one thing I appreciate is their ability to complete the service within their estimated timeline. I also appreciate people like Mark Eldridge, and the other service writers who have been very helpful with my questions and concerns. I was very impressed with Mark on this last visit as he kept me informed about my vehicle repairs and also what maintaince would be needed in the future. I also appreciate that they have never tried to sell me a service that wasn't needed. Finally, I also appreciate the friendliness of all the dealership personnel. This includes Mr. Marshall who always has a greeting if he is in the dealership. I have also purchased a used car from one of their used car lots and had the same positive experience. I do recommend Dry Ridge to anyone who wants to avoid a negative car buying, or service, experience. My next Toyota will come from this dealership unless their environment changes from their current friendly, helpful and neighborly atmosphere. Doug

Mark Eldridge in Service delivers quality and friendly...

Mark Eldridge in Service delivers quality and friendly customer service. He is by far the most impressive auto customer service person I've worked with in my 26 years of owning a vehicle. Honesty, integrity, and courtesy are three words to describe Mark. Please commend him on his work. Thank you

After a little bit of a fight with the sales manager over...

After a little bit of a fight with the sales manager over the warranty. But eventually the sales manager decided to work with me, and get the job done. But mark in the service department was a wonderful help. As he took my side help push it through.

My husband and I had a good experience while shopping for...

My husband and I had a good experience while shopping for our new Camry at Dry Ridge Toyota. We initially just stopped to test drive a car, but ended up driving away in one.

I brought my Camry in for 15,000 mile service and Daniel...

I brought my Camry in for 15,000 mile service and Daniel took great care of me. Great service, quick turnaround, quality work, happy customer!

I rated Dry Ridge Toyota with the highest rating because...

I rated Dry Ridge Toyota with the highest rating because of their service and friendliness, especialy Mark Eldridge, He was very busy the day I was there, but still took time to take care of my special needs. There is a Toyota dealership alot closer to where I live but I drive 30 miles to get my truck serviced because of people like Mark and all the employees at the Dry Ridge Toyota.

Starting with my first contact to Dry Ridge Toyota and...

Starting with my first contact to Dry Ridge Toyota and having the opportunity to speak with Steve Payne..our entire experience was very positive. Steve was extremely helpful and provided professional and friendly assistance every step of the way in our purchase of our vehicle. I will recommend Dry Ridge Toyota to anyone that I know that is looking for a vehicle. Sincerely, Mary K Allhoff

I live in New Paris Ohio. I have been looking for a used...

I live in New Paris Ohio. I have been looking for a used Tundra for over a year. I could not find the quality and price I was looking for in my area. I searched the internet and found the truck I was looking for. After calling the dealership, I decided to drive approx. 120 miles to check it out. Everyone I dealt with was friendly and made purchasing my truck enjoyable and painless. I wish all dealerships made it this easy. When I am ready to purchase another vehicle I will make the drive to Dry Ridge Toyota.

Bennie was wonderful in helping to find the perfect car! ...

Bennie was wonderful in helping to find the perfect car! I went to look at a CTS & drove away with a 2006 Avalon; he asked me a few questions and knew exactly what I was looking for. Thanks Bennie, I couldn't be happier! S Wood

Mike and Chris were great with me. I am a single mom and...

Mike and Chris were great with me. I am a single mom and it took me awhile to figure out what I wanted. They listed the pros and cons on all the cars I drove. Thanks I love my new car!!!!Tracy

Just purchase a 2010 rav4, used, from Bennie Niece....

Just purchase a 2010 rav4, used, from Bennie Niece. Bennie was very helpful and friendly from the start. The vehicle we bought had just been taken in on trade and not even in the system yet, but he didnt give up until he got us in the price range we wanted with a great warranty. While we waited he made sure the car got serviced, washed, and even schealed a full detail later on in the week. All together we left very satisfied. The staff and financial advisers were great to work with also. GREAT PLACE TO BUY A VEHICLE.

Late on Dec 30, 2011, while driving from Ottawa, Ontario,...

Late on Dec 30, 2011, while driving from Ottawa, Ontario, Canada, on I71 on route to Arizona for the winter, we had stopped for gas when my wife noticed that my spare tire was showing below the profile of my Toyota Sienna. I immediately contacted the closest Toyota dealer - Dry Ridge Toyota, and they said "bring her on down!. When I arrived, 30 minutes later, at the dealership the service crew immediately assigned a service tech to my vehicle. We were directed into your fabulous customer lounge area and were made comfortable. Within 15 minutes, the problem was identified (the Toyota service Center in Ottawa had not properly secured the spare tire when a recall repair had been complete in late Nov 2011); the tire was re-secured and the van was delivered back to us. The tech had the added problem of removing our gear loaded in the back of the van (for our forth coming 4 month stay in Arizona)to get access to the tire bolt. The attention and service that we received, particularly on a late busy Friday afternoon before the New Years Eve long weekend, was spectacular. Your new facility is remarkable, very customer oriented, comfortable and friendly. All the staff we encountered was friendly, courteous and helpful.And as a great New Years Eve surprise we were not charge any fee for the service. Thank you for the great experience. Bob and Gail Lewis Ottawa, Ontario, Canada

Best car buying experience ever! The finance guy that we...

Best car buying experience ever! The finance guy that we worked with was friendly and down to earth. Melissa was fast and worked to get us in and out as fast as possible.

I am happy to report that my husband and I just purchased...

I am happy to report that my husband and I just purchased our 5th Toyota from Dry Ridge on Friday June 29th. Before coming to the dealership I had an extensive phone conversation with Steve in finance, who was able to answer each and every question without hesitation. When arriving at the dealership we worked with Bernie and Mike G, who were very knowledgeable, helpful, courteous and professional. I recommend Dry Ridge Toyota to all friends and family as I am certain that Dry Ridge is the only place to purchase a vehicle Hassle Free. I also would like to take a moment and let others know that Dry Ridge has the absolute BEST Service Department. Having been a customer for several years, I will never have my Toyotas serviced any place else. Keep up the GREAT work service department..Dry Ridge Toyota has indeed exceeded my expectations, thank you again to Bernie, Mike G and Steve. I could not have asked for a smoother process. I am very very happy with my 2012 Venza.

The staff at Dry Ridge Toyota is very knowledgeable,...

The staff at Dry Ridge Toyota is very knowledgeable, helpful and patient.The personal attention from Rob Marshall (Dry Ridge Toyotas Owner) was very much appreciated.Many thanks to Kyle Ganshirt, Bonnie Finley and Randy Moore for their dedication to customer service.We love our beautiful new Toyota Tacoma!We will highly recommend Dry Ridge Toyota to all our family and friends.Thank you.Tony and Lyn Tuttle

Friendly, efficient, personable service. Very...

Friendly, efficient, personable service. Very knowledgable sales staff. No hassle, flexible financing. Melissa and Bonnie were so great to work with. They understood our terms and helped us walk through every step of our buying process at an extremely thorough and comfortable pace.

This guy, mike griese, is ridiculous! I drove 3 hours...

This guy, mike griese, is ridiculous! I drove 3 hours from central Ohio to buy a beautiful preowned venza that dry ridge had posted online. My trade was valued at $5600 by auto trader, $5200 by kbb and $6100 by my bank. My salesman was very polite and professional so I made the trip down. When I arrived, Mike Griese DIDNT EVEN LOOK at my car, he was EXTREMELY RUDE and Arrogantly stated that my car was only worth $2200. He told me that he "looked at the carfax" and that the airbags had been deployed 4 times. This was a BLATANT lie. He refused to show me this mythical carfax. I promptly left, as I knew they were not being honest with me. So, I stopped at Kerry Toyota on the way back Ohio. They were VERY HELPFUL, POLITE, and PROFFESSIONAL. They showed me the carfax and my car had only been in one accident and the airbags had never been deployed! (imagine that!) I bought a Venza from them and KERRY gave me $5000 for my trade. I would HIGHLY recommend you avoid this dealership. They are crooks! I couldn't believe how obnoxious mike griese was to me, especially since I drove 3 HOURS to give them $25000 of my hard earned money! Go to Kerry instead!

Awesome dealership that definitely is truly ...

Awesome dealership that definitely is truly Professional in every way. Best experience I have ever had buying a vehicle. I will definitelyGo back for my next vehicle.

I have been a car owner for 35 years. This past week, I...

I have been a car owner for 35 years. This past week, I had the best buying experience of my life. Chris Jobe, Matt Sensel, and Bonnie Finley helped me purchase a Scion xB. The process was simple and the assistance was remarkably engaging. Chris is the manager of the Scions and he is very knowledgable. There is no hassle to look, no hassle to buy, he wanted to guarantee that I was happy with the right decision. After test driving an xB, I told him I wanted to see what kind of interest rate I could receive. This is when the floor manager Matt Sensel stepped in and searched for the absolute best interest rate. I was thrilled with the low interest rate and the pure price guarantee that Scion puts forth on their vehicles. That night when I went home to think about it, I knew exactly what it would cost for me to purchase the car. When I made my decision to purchase, they found the color, took care of the added extras of which I ordered and notified me that the car was ready for pickup today. Upon arriving, Bonnie took me back to the loan office and walked me through a variety of options demonstrating the length and APR of different maturity dates on the loans. It's been a long time since I have dealt with individuals who were courteous, respectful, and more concerned with me being happy then the store making another dollar off of me. Mr. Marshall should be proud of the quality of his staff. Moreover, he should celebrate the fact that Dry Ridge Toyota is a staple in the Northern Kentucky community and should not go unnoticed for its excellent service, quality care, and best prices for new cars. Respectfully submitted, Durell Butch Hamm a ten year Toyota owner and a new Scion lover!

Dry Ridge Toyota is a great place to do business with! We...

Dry Ridge Toyota is a great place to do business with! We really enjoy our new Sienna. All employees we met were very helpful. Tim and Marcia Cannon

Great service! Everyone was very friendly and helpful. I...

Great service! Everyone was very friendly and helpful. I feel we we're given a good deal. We love our 2008 Camry and we will be back when we need another car. Thanks again for the great service. Jeff and Marcia Meadows

This is the first time I have gone and bout a car. They...

This is the first time I have gone and bout a car. They made my visit easy and friendly. It was actually quick and easy for me to get the vehicle I wanted there because I seen it on line and called and had it the next day I was driving it home.

After searching for cars on Auto Trader, we were lead to...

After searching for cars on Auto Trader, we were lead to Dry Ridge Toyota. When we entered their store we knew we were in a great place! The entire staff went above and beyond being friendly and kind to my father and I. Bernie Lozier took us out to test the Toyota Corolla and through the entire process he was very knowledgeable and helpful to work with. Throughout the negotiation process he was professional and worked with us very well to make it an enjoyable experience. When my girl friend begins her search for her first car in the next few months, Bernie and Dry Ridge will be at the top of my list!Thank you again,Stephen J. Manczyk

I have purchased many new cars in my lifetime. This was...

I have purchased many new cars in my lifetime. This was by far the most pleasant car buying experience I have been involved in. A follow-up appointment for some additions to the vehicle was equally impressive. Will definitely return when I need another vehicle.

I live less than 3 miles from another toyota dealership...

I live less than 3 miles from another toyota dealership but i drove 25 miles to dry ridge toyota just to see bobby snow about purchasing my tacoma,with my wife working at toyota i could go anywhere and get the same price because of the employee discount.You couldn't ask for a nicer man to deal with, i would highly recommend bobby snow to anybody.Dry ridge toyota is very lucky to have bobby snow on their staff!

All dealt with was very courteous, efficient,and quick....

All dealt with was very courteous, efficient,and quick. Also Larry Lawson was very informative. The Lady doing the paper work was also very quick and explained everything nicely.

I am a long time customer of Toyota's having purchased my...

I am a long time customer of Toyota's having purchased my first in 1977 and many since that time. I have purchased from five of the dealerships in the Cincinnati area and this one is by far the finest I have purchased from. From the time you walk onto the lot to the time you leave you feel welcome and appreciated. The negotiations are the least stressfull I have experienced while still getting a fair deal. This makes 3 vehicles purchased from this dealership even thought they are now an hours drive away for me I will use them again in the future.

From start to finish a great experience. I contacted them...

From start to finish a great experience. I contacted them online and informed them I prefered to be contacted by email. In the email I told them when I'd be there and they replied by email, as requested. Upon arrival they were ready for me, and I was shown the vehicle. They honored the internet price, and gave me a fair price for my trade. The best part of the tranaction was they hooked me up with the Toyota special interest rate. What I'm saying is, they are professional and they know what they are doing. Go there with reasonable expectations, and you'll get exceptional results. I worked at a dealership for 8 years, and I know how difficult certain car deals can be.

We found the sales staff at this dealership to be very...

We found the sales staff at this dealership to be very friendly and honest. What impressed us most was the lack of high pressure sales pitches. Gabe was very helpful as our salesman and took great care in making sure our questions had the correct answers. We went in with intentions of buying a Corolla, but Gabe convinced us the Camry would be a better choice for us, and he was right. I do not think we would have been happy with the Corolla. His knowledge of the Toyota cars was impressive considering he is fairly new to the dealership. We would certainly recommend this dealership to others andsend them to Gabe.

the salesman worked very hard to meet my finacial needs...

the salesman worked very hard to meet my finacial needs on the new truck and my trade in. he went out of his way to show me and my wife all the trucks we liked and explain the options they had. the service dept took my new truck and mounted the accessories before i left saving me a return trip. the finace person explained every thing to me and my wife in great detail. the sale manager explained new waranty coverage that just began at the dealership that our salesman didn't know because he was working with me and my wife and not in the sales meeting.

I was very impressed by the professionalism. I was...

I was very impressed by the professionalism. I was concerned that I would encounter pressure sales tactics when I bought my used vehicle. My salesman, Larry Lawson, was upfront,non pushy and a pleasure to do business with,

Bernie clearly communicated all aspects of the sale of a...

Bernie clearly communicated all aspects of the sale of a 2012 Sienna LE. He walked us through the process, after we agreed on a price. He and Steve stayed well after closing time to be sure we were completely satisfied with all aspect of this purchase. No pressure, no hurry, no haggling! My wife remarked that this was the most complete new car introduction she had ever experienced! And she will be back!

I have been driving Toyotas for 12 years and I wanted to...

I have been driving Toyotas for 12 years and I wanted to trade in one of my Camry's for a used certified Venza. There was initially some difficulty coming to an agreement about the price/payment, but we worked it out. I am very happy with my "new" used Venza. Trey Marshall was my sales associate and he was absolutely wonderful and patient I might add. He showed/test drove at least 6 vehicles with me before I knew I wanted the Venza. It was cold and windy and he continued to greet me with a smile with each vehicle. Adam Davis in finance was also wonderful in explaining everything to me about the financing/costs of my trade-in and new purchase. This is my third vehicle I have purchased from Dry Ridge Toyota and I will continue to be a happy Toyota driver/owner. Thank You Rob Marshall!!!!

Customer focused. Quick to respond to questions with...

Customer focused. Quick to respond to questions with answers. Worked deligently to find the car I was looking for. Not sure what else your looking for but I have dealt with this dealer for my last three toyota's

Was good, allowed us to test drive multiple vehicles and...

Was good, allowed us to test drive multiple vehicles and were very patient with us. We got a good price and over all it was a comfortable experience. I even told them I was going to another dealership to shop it around and they lowered their price but were not harassing, so all good.

My initial experience at Dry Ridge Toyota was great. When...

My initial experience at Dry Ridge Toyota was great. When it came time for them to follow through on the commitments made everything changed. I took my truck in for the Xzion paint protection (value stated at $500) and had a simple question regarding the warranty. (Actually, the fact that there wasnt one.) I was bounced from person to person and it was clear my business was no longer a priority. Eryk Rotondo, in service, told me I had to talk to my salesperson, Trey Marshall. Trey was not there, so I asked to speak to the sales manager I made the deal with, Adam Davis. Adam told me he changed positions and was no longer able to help me. I was then passed off to Chris Hartsfield or Matt Sensel. I specifically pointed out to Adam that he and I made this agreement. Adam said it didnt matter. So I talked to Matt who agreed to give me the warranty. I asked for paperwork to substantiate that and was very reluctantly given the document. Unfortunately, things got even worse at this point. I was told the application would only take 1 and a half hours. I watched as my truck was moved twice and then pulled into a bay hidden in back and left sitting, no technicians were in sight. After 40 minutes, it began to look as if they were going to pull my truck back out without the actual application even being applied. I returned to the service desk and asked Eryk if someone was working on my truck. He said yes and I pointed out this was not accurate. Eryk then took me back to Matt. At this point, Trey did arrive. I explained what I was seeing and Trey agreed this didnt look good. Matt repeatedly said they dont do business like that. Trey offered to buy me lunch and I declined and pointed out that I was reluctant to let them complete the application at this point. He asked what else he could do to make this right. I told him he still had a chance to do so and asked about getting step bumpers instead. Matt offered the lowest price set through another company. I didnt like the set they offered and pointed out a set that was through Toyota at $750, which was only $250 more than the paint protection was supposed to be worth. He became very upset and said he couldnt do that. Matt then told me I wasnt going to come back as a repeat customer anyway, so I could take it or leave it. In reality the paint protection can be purchase online for $50. My overall after-purchase experience was horrible. It was clear that once Dry Ridge Toyota had my money, I was no longer important.

So for the second time, my wife and I just bought a new...

So for the second time, my wife and I just bought a new car from Larry Lawson. This will make the tenth car that we have owned. It is hard to find a car dealership that will take time out of their day and just talk to you as a person to find out what your needs are. We have been talking to Larry for about six months on new cars and used cars and what we needed for our family. So when we walk in Larry has it down to two cars that we like. We just need to talk about which one is the better fit. When it came down to the price of the car and what we were going to pay per month we were treated very well. There was no pressure or anyone saying this is the best price we can do. Instead we were asked what is the best price that you can afford a month. They started to show us how many different options we had to chose from. We chose one that best suited us for our monthly expenditures. It was nice to go through the whole event without all the bull. My wife and I were talking on the way home in our new sienna and we both just realized that we did not get angry or get upset. We talked and joked the whole time we were there.So Thank You Larry Lawson and Steve Payne

Wonderful experience from the minute we arrived. Very...

Wonderful experience from the minute we arrived. Very fair on our trade in and helpful employees. We didn't have the same experience at another toyota dealer so we're thrilled with our new toyota. We've been a toyota family since 1993 with a past array of vehicles from; 4-runners, sequoa, tundra, mini-truck, matrix, and highlanders. To say we're thrilled with "Dryridge Toyota" is an understatement. We love our new Tundra. Thank you to Larry Lawson and the rest of the Dryridge Toyota staff.

1/07/2012 We had a most positive experience with our...

1/07/2012We had a most positive experience with our assigned saleswoman, Anna Hatcher. She negotiated the delicate balance of salesmanship qualities without aggressive, intimidating tactics.Anna spent undivided attention with us, answered all questions, sought phone numbers on the internet so that family members could be consulted. This done in the privacy of a conference room.Anna saw to it that small items we wanted fixed were taken care of with no additional charge. When we needed a small repair after the sale was completed, we turned to Anna for help and she set up a service appointment and once again assured us that the repairs would be free of charge ( in accordance with existing warranties on our certified car and the service warranty we had purchased.) For me, going through the process of purchasing a car with Anna was like having a friend or family member by my side. She was patient, reassuring, understood concerns I had, gave me information I needed to make an informed decision and, in the end, helped me purchase a car that I love.Carol Elie

Best ever experience I've had from a car dealer. I feel...

Best ever experience I've had from a car dealer. I feel confident that I got a good deal (more so than Kerry Toyota in Florence, where I will never go again!) Dry Ridge got me out of my huge loan from Kerry with a lemon car they would not fix properly. I will continue to visit Dry Ridge Toyota (even though is 40 miles away) for all my car / truck needs. Everyone was great - the dealership is kid friendly, they demonstrated all of the features in the car, had me drive it a few times, and made sure we were 100% happy before we left. At Kerry, once you sign the papers, you're non-existant. Thanks Dry Ridge!

The last Toyota I purchased was from Kerry Toyota and I...

The last Toyota I purchased was from Kerry Toyota and I had a bad time buying the truck. My friend had suggested I come to Dry Ridge so I drove the extra miles and I am VERY glad I did!! Kyle, Mike & Steve were very helpful, pleasant and fast with helping me with the purchase of my Venza. I Love Toyota but the thought of going back to Kerry made me upset! I am so glad to find these guys and I will spread the word that they are GREAT!!!My dealings with Angie were awsome, I spoke with her on the phone and she was very pleasent and answered all my questions. She went out of her way to help me and when I went to the dealership I had to meet her and thank her in person.I have owned my own business for 17 years, and I feel that customer service is number one and that shows at this dealership too!! Thanks

What can we say? This is the third vehicle we have...

What can we say? This is the third vehicle we have purchased from Larry and, obviously, he always makes us feel comfortable. Whether we are there for routine service or one of the dealership's events, Larry makes it a point to say hello. He's a great guy and always makes us feel welcome. (As a matter of fact, everyone in the dealership makes us feel welcome.) He never makes us feel pressured, but listens and knows what we are interested in, addresses any concerns we may have and works with us to come up with a price we are truly comfortable with. He is thorough going over the features and paperwork and takes the time to make sure we understand everything he goes over. He even made sure we had the Bluetooth hooked up before we drove our new car off the lot. Thanks Larry! And thanks to Steve who didn't rush us through the financial paperwork, answered our silly questions and made buying a new car easy. And thanks Rob.

Anna Hatcher listened to what we wanted when we told her...

Anna Hatcher listened to what we wanted when we told her what kind of vehicle we needed. She went out and found something she thought we would be interested. We were, but because of our budget, we weren't able to make the payments. Anna had Steve Payne working on our credit and payment plan. The two of them found another vehicle that was in our price range. We talked back and forth about our budget and what we could afford. Steve did not belittle our need to stay within our budget and respected the fact that we had other responsibilities that had to met. They found a Toyota 4 Runner that met our needs and was within our budget. Steve worked his magic on numbers and came up with a payment (including GAP insurance) that we could work afford that was within our budget. Anna had told us she was going to do everything she could to put us in a car this day. My daughter had totalled our van and we had no trade in and a small downpayment. This did not stop Anna and Steve from putting us in that 4 Runner. They went above and beyond the call of duty for us today. They never made us feel like we had to give more than we felt comfortable with, when we said "Can't do it" they tried and tried again without making us feel like a bother. After thinking about the comparison of the first vehicle we looked and the 4Runner we drove home, we feel we did get the better deal due to gas mileage. We are very pleased with our purchase and highly recommend Anna and Steve to anyone that shops at Dry Ridge Toyota. We are vey blessed to have walked into Dry Ridge Toyota on the last day of 2011! We met some great people and got a vehicle we can enjoy with our grandkids for several years to come. Thanks to Anna and Steve for being so kind and patient and going that extra mile to make our visit a great one! Also, the fact that they didn't try to sale us a vehicle that we didn't want or need "just to make a sale" was great and very respectful. We greatly appreciate them!

Thank you Steve, Larry, Adam and each of the service crew...

Thank you Steve, Larry, Adam and each of the service crew for getting me into my new RAV4! My first ever new car! It's just what I wanted (without even knowing it). Larry took the time to listen to what a woman wants: comfort, dependability, practicality and style and what a man wants: warranties, service schedules and engine power. He put me in the RAV4 and it was a perfect fit. Larry didnt jerk us around nor was he evasive as had been our experience as other dealerships. The sale wouldnt have happened though without Steve. Steve took the time to talk with me extensively on the phone prior to our visit and answered the plethora of questions I had regarding financing. He worked out a deal for us I never expected. He was efficient, kind and professional and was the icing on the cake of our Dry Ridge Toyota experience. Adam and the service crew ensured that my car was in tip top, beautiful condition before I drove it off the lot. Thanks to everyone at Dry Ridge Toyota!

Great purchasing experience with Dry Ridge. Bent over...

Great purchasing experience with Dry Ridge. Bent over backwards to help with every request and nothing was too big. Professional price negotations and no hassle

Best car buying experience ever

Bought a used 2007 Camry Hybrid in the past year. I have bought over 30 cars in my life and this was by far the best ever. Bernie Lozier is an amazing sales person. Would recommend that you ask for him if you are ever there. Fair and Honest.

We were greeted with a friendly smile and a hand shake. ...

We were greeted with a friendly smile and a hand shake. There was no pressure to buy or add additional services to our warranty. He gave us plenty of time to discuss if we wanted to buy the truck. He took our offer to his boss and was pleasant with all of our interactions. He did a great job showing us the features of the vehicle and was very personable. He was knowledgeable about the features on the vehicle and answered all of our questions. Chris was able to give us a good price for the vehicle as we had checked with other dealers and knew what we wanted to pay. Our over all experience was very pleasant. When you spend that much money you want to feel like the person with whom you do busines is interested in your satisfaction and not just a sale. We will go back if and when we need a car. We bought our Camry there and the service we have received both times has been wonderful.

Bob was incredibly friendly and helpful. I came in with a...

Bob was incredibly friendly and helpful. I came in with a very descriptive list of what I wanted, and I wouldn't have gotten what I wanted if I had been anywhere else. I walked in with high hopes, and was able to drive away with a used car that fit my needs perfectly. Bob was thorough and went through all of the required paperwork very quickly!

We were referred to Dryridge by a friend who had also had...

We were referred to Dryridge by a friend who had also had a wonderful experience. We did some research beforehand on their site and noticed the excellent deals they were having for Toyotathon. When we went to set up a time for an appointment we got a call from Joe who informed asked us what we were looking for and answered all of our questions (even our stupid ones.)He also gave us his cell in case we needed to ask anything else before our meeting. He was very kind and helpful and when we meet him he took us under his wing to find the best thing for us. We came in and only a few hours later owned a fantastic car! Joe, seriously, you are awesome!

Everyone at the dealership was very friendly and welcomed...

Everyone at the dealership was very friendly and welcomed me. I was looking for a certain price range and monthly payments. Chris went beyond the point to find the car I would love. Anna was great doing the run around for me and them. And STEVE was the man to make all this happen for me. I am very happy with the outcome with my car and payments.

Bobby Snow made the purchase of two new cars about as...

Bobby Snow made the purchase of two new cars about as painless as it can get. He was polite, proffesional, and quite pleasant to talk to. when I needed a new car, he worked with us until we were satisfied. Then a month later, when my wife needed a new car, he helped again. Everyone there was freindly and seemed to go a little extra effort for us. It was a very pleasant experience

I came to Dry Ridge Toyota expecting the same car...

I came to Dry Ridge Toyota expecting the same car dealership experience I have come to expect over the years. I was more than pleasantly surprised by the outstanding service I recieved by the entire staff at Dry Ridge. Joe was knowledgeable, friendly, and very easy to work with. My wife and I bought a great used car at a great price and couldn't be happier. You have earned a customer for life as far as we are concerned. Your price was better to start with and Chris Hartsfield went out of his way to make our experience a great one. On our way out Rob Marshall even came over and thanked us for our purchase. I have bought alot of cars over the years and believe it or not noone has ever said that to me. Thanks again to Joe and everyone at Dry Ridge Toyota, you guys made it quick and painless. We will be back for all of our automotive needs and will send my parents down after the weather breaks for a new Camry.

Staff very friendly. Bobby Snow only salesperson who...

Staff very friendly. Bobby Snow only salesperson who called me back of all places visited. he was friendly and easy to work with. My son and pregnant girlfriend visited dealership fist and said they were treated like royalty. Popcorn is nice touch and showroom is nice with TV's and seating.

I have never bought a new car for the reason of not...

I have never bought a new car for the reason of not wanting to get ripped off by any sales person at a car lot, but my experience at dry ridge toyota was phenomenal! My salesman was extremely easy on the eyes and i felt no pressure the entire time i was there! I would definitely come back and send my friends and family to Joe Helvey! I cant put into words how easy that process was for me and i am so thankful for that!

What a fine dealership!! My wife wanted a Sequoia which...

What a fine dealership!! My wife wanted a Sequoia which we found on the Dry Ride website. I spoke with Joe who was more than just accommodating. Knowing that I was calling from another state, he went above and beyond the usual question/answer telephone call to make sure I knew what I was getting. From extra pictures to specific details, he made us comfortable enough to make the 7 hour drive and purchase the car. We purchased a great car at a great price! Our experience with this dealership was nothing short of fantastic. All the employees, including the managers, were friendly and helpful. We even had a nice meal at their delicious cafe. Having purchased Toyotas in the past (from different dealerships) our experience at Dry Ridge tops it all. Thanks again to Joe and the rest of Dry Ridge. Hopefully, we'll have the oppertunity to purchase another vehicle from them again in the future.

I saw a listing at this dealership on PriceFinder. ...

I saw a listing at this dealership on PriceFinder. Within 5 minutes of my on-line price request I received a phone call from Angie. After a few questions about what I was looking for, she told me she do a check of their stock and call me back. I thought it would be quite awhile until I heard back. However, again only a few minutes passed before she called me back. I was then put in touch with salesman Larry Lawson. He was friendly, informative, and anwsered all my questions over the phone. Because he had exactly what I was looking for, and because he was willing to share a price quote over the phone, My husband and I went to Dry Ridge after getting off the phone.After an experience of high pressure salesmanship for a car that we had not requested, the day before, our experience at Dry Ridge Toyota could not have been better. Larry listened to us about what we wanted, and what we could afford. He had the car we requested ready and within minutes we were on a test drive.The whole staff was great! There was no back and forth crap about our financing. We received a wonderful deal, and every effort was made to get us into "our" car.Larry spent as much time as we needed to teach us about the bluetooth features, as well as every other aspect in and out of the car.I would recommend going to Dry Ridge Toyota to anyone. Thanks for putting the customer first.

I went in with a friend, she was looking I was just...

I went in with a friend, she was looking I was just browsing. I ended up buying a Scion Xb. The staff was great, it was a very good experience. Anna my salesperson and Steve the finance manager were fantastic, I would buy from them again no question.

Anna, the sales person, although fairly new on the job...

Anna, the sales person, although fairly new on the job was very personable and was very willing to work with us. She had no complaints about showing many different cars. She will make a great sales person after more experience. If she did not know the answer to a question she did not make one up, but asked someone for the correct answer. Anna seemed very willing to learn her job. We enjoyed our experience with her.All the people we came in contact with were very friendly and willing to help not only us but each other. We did not come across any know-it-alls with an attitude.We would definitely recommend Dry Ridge Toyota.

excellent customer service and we were in and out quickly...

excellent customer service and we were in and out quickly with a great price...very friendly without the "salesman" persona typically found at dealerships...would highly recommend...

This past Friday, 11/4/11, my husband and I got stranded...