Marshall Chrysler Dodge Jeep RAM

Great servicr

I was kept informed about the service done on my car. When I called the service man was very polite and helpful.

Niles Cline

Everyone there is always pleasant and helpful. The facility is always clean and the maintenance people are very knowledgeable and proactive in providing you with future maintenance needs and a timeline.

Customer Satisfaction

I know with Troy as my mechanic I can trust him with any work that needs done or suggestions he makes in regards to my vehicle.

Friendly staff

The friendly staff. And the inventory is usually pretty good. I have bought here before and will defenately will lol here next time

People

The polite people and quality of work made the experience less of a hassle. Just wish the had a better play area for kids while work being done on the vehicles.

Great Staff!

The sales people were not pushy. They understood I had driven 1.5 hours to look at a specific vehicle and didn't try to have me look at anything else. Everyone was very friendly and chatted with me while I was waiting for my car.

Feared the worst, ended up pleasantly surprised

Took our Jeep in due to a leaking transmission line, feared the worst, come to find out is was part of a new recall that we had not been made aware of yet. They had the jeep a day longer than expected, but we were fine with that. Just glad that they were on top of it and did the research necessary to get it fixed.

Friendly atmosphere and good service

The salesman Arron was prompt at making sure everything we asked was done.Their staff was very kind and the facility was very nice.

Great job

Matt Patterson done a great job... really easy and comfortable..

Service Stop

Cordial, fair, informative. I knew my tires were going bad...didn't realize how bad they were. Service manager was very nice about it.

Great experience!

Our salesman was very friendly and helpful. Treated us very good even though we obviously were not rich. Were were helped to get a nice car at a price we can afford. Great experience over all!

Great customer service

I did not have an appointment and was able to get my service completed.I was out of there in no time.

Great service experience, friendly & professional.

The Marshall CDJR Service team did an excellent job on my 2015 RAM 1500 EcoDiesel. I was in and out in a very short period of time. The friendly, professional manner in which this service team operates is a credit to the Marshall Auto Group. Well done.

Oil change

My car was done in the amount of time that I was told. I got a list of the things I need done and at what miles to do them at I liked that.

buying experience

The friendliness of the sales staff. Once I made contact with them,they were very helpful and courteous to my needs . sales team was not aggressive( very important to me thanks ). The sales manager was open with information that I had asked for about the vehicle I was interested in. Thank you to everyone who was involved in the sale of the vehicle. VERY POSITIVE EXPERIENCE.

Very Helpful

Very helpful just didn't have what I was looking for. But more than willing to help

Great service and easy to work with

Love the service, excellent customer care,and they made sure i was riding when i left

friendly people, not pushey

The salesman matt was awesome. Not pushey, answered our questions. And scott found us a deal better than what we could have dreamed of.

great service. great staff.

My experience at Marshalls was great. My salesman was hunter and he was really friendly and he got me in my truck for the payments I could afford and he did a great job of explaining everything.

Great service and very clean faculty

Excellent very kind and supper nice people to deal with. 1 to 10. Me and Jim give you 10 rating. Consider you all good friends.

Great customer service

Hunter was a great salesman and very polite and so helpful and made sure I got everything I wanted I was happy with the whole experience Zach was very good at explaining the polyester program and the finance guy was very knowledgeable about everything I ask him A big thank you to everyone that helped me purchase my new van I will recommend all my friends to go there. I have purchased 5 new vechile and this was the best experience I have every had. I will be buying my next new one there. I would give Hunter a ten plus. Hunters manners are very polite such a gentleman.

genuine no haggle sales staff

I enjoyed the no haggle approach that I asked for and they responded. They seem very genuine and overall nice sales people

2016 Dodge Crew Cab purchase (with trade in)

Having per-arranged deal. Attitude of Employees is good. They have to sell cars I understand they but they are a good bunch of guys and easy to get along with. I do not know about your service dept yet as I have some additional work to be done on Truck yet (Installation special order) I will comment on that dept at a later date. My Sales rep Dylan is a good guy to work with.

Great sales persons

All of those involved were more than helpful. Will definitely return for next purchase. The van we bought was cleaned ready by the time the deal was done.

Great buying experience

Salesman wasn't pushy and great price on the vehicle. Finance department was fast and efficient. Got a great deal on a used vehicle. Would definitely recommend marshall dodge to anyone needing a vehicle.

Excellent experience with Marshall CDJ

We are extremely happy with our latest Jeep purchase, and with the team at Marshall. Ron Bennett, Scotty Hall, Randy, and the rest of the team were excellent to work with and very accommodating. This is our fourth purchase from Marshall and we couldn't be more pleased. We also appreciate the service team and their efforts each time we bring our other vehicles for maintenance. There are many Jeep dealerships in the Greater Cincinnati area. The Marshall team continues to earn our loyalty as a customer.

Great Service

Marshall CDJR's Service Department Advisors and Technicians take the time to make sure they understand the issues present on my vehicle and ensure that the appropriate corrective actions are taken.

Great staff make your purchase trouble free!

Friendly sales and office staff willing to work out the deal. Staff answered any questions we had, and made sure we were satisfied.

Excellent service

Scotty, the dealer, was never pushy. He was extremely professional through the entire experience. He ensured that I didn't have to wait very long and made sure we were comfortable the entire time. Best experience I've had when buying a car.

Awesome customer service!

Brad was a pleasure to work with! He went above and beyond to make sure all our questions were answered and we were happy with the car. All the other staff were extremely helpful as well and made us feel welcome and comfortable there.

Nice facility friendly sales staff

Friendly and helpful sales staff. Buying experience was quick and enjoyable. Not sure I'd take my car there anymore for service after last experience though.

Friendly staff and great deals

Scott was very helpful and answered any questions we had. He was friendly and willing to help in any way!

Marshall Group

Ken in the service department has always been very helpful and courteous to me in all the years I have used your service department. He almost alone is the reason I return and use your service department. I have always trusted him to do a great job for me.

Great SErvice

Dan in service is very helpful and trustworthy. He let me know what I needed and didn't need and kept me posted on the progress. I knew how much it was going to cost before work started and when it was ready to be picked up. Everything went as scheduled and on time. Great service experience.

Buying process

We came from out of state made most of the deal on the phone everything was done waiting when we got there , very friendly and nice people, would definately come back again.

Great service, easy going staff, good experience

Sales and Finance people were very easy to work with. Whole process was smooth and not stressful and convenient. The whole team worked with our schedule. Good job!

Good Car Buying Experience

No pressure sales; Friendliness of staff; Variety of purchasing options; The best car buying experience I've had to date; I would recommend this dealership without hesitation

Great Service and Customer Satisfaction

Excellent service with my Dodge Ram. Quick, thorough, and reasonable. So glad Ken Egan is back as Service Manager. I know my vehicle is serviced by the best in the business. No worries when Ken Egan is managing my service requests and needs. Ken Egan certainly has the experience, knowlegde, and professionalism to get the job done right the first time. I trust Ken Egan and Marshall Chrysler Dodge Jeep Ram with any vehicle and highly recommend everyone I talk to to go to Marshall and see Ken Egan.

service is back glad mr egan is back thanks

thanks for taking such good care of my vehicle. running great. thanks for a great job. Glad Mr. Egan is back. Don't have to worry about the care of my car.

EVERY ONE WAS SO NICE AND HELPFUL

WENT IN FOR SERVICE AND EVERYONE WAS SO NICE AND ANSWERED ALL MY QUESTION AND WAS VERY HELPFUL I WOULD RECOMMED FOR EVERYONE TO GET WORK DONE HERE

Great Service and Parts!

I truly enjoy the service and the parts staff, they always take their time to answer my questions. Been having my service fleet done buy these guys for 7+ years.

SERVICE EXPERIENCE

Service was excellent! So glad Ken Egan is back as Service Manager! Very professional and pleasant to deal with. Would definitely recommend the service department to everyone!

Amazing Sales Experience

Went in because they had a caravan that I was interested in and they had the lowest price in town. They were very easy to deal with did not feel pressured at all! Was overall a very pleasant experience.

Great experience!

Went in for service. Dan did a free alignment check and took it back for service. While waiting I looked at new Rams and ended up trading in my old one. Great deal and awesome service!

Great Service and Sales

Fantastic place to buy a car or truck. Very professional and they get you in and out in record time. Very friendly people. Took to time to talk to me even though I am not in the market to buy at this time. Service was GREAT. Sales very friendly.

GREAT EXPERIENCE !!!

Everyone at the dealership was very kind, respectful and knowledgeable

GREAT PLACE TO BUY FROM DONT HESITATE

BOUGHT ME A NEW CHRYSLER 200 FROM HERE I WAS REALLY COMFORTABLE BUYING FROM HERE THEY ARE EXCELLENT DEALERSHIP ALWAYS PROMPT ON REQUEST AND PICTURES HARD WORKING INDIVIDUALS DOING WHAT THEYL BE BACK TO BUY ANOTHER IN NEAR FUTURE

Great place to buy a car.

Process was simple. Easy to buy and would definitely recommend..

Absolutely BAFFLED about 1998 Toyota t-100 truck

I live in Virginia and been trying to purchase the above vehicle for three days through a salesperson Scotty Hall but to no avail. Requested via email, pictures of the vehicle because there were none on the internet. Received five pictures from Scottie Hall and tried on a couple of occasions to call him to discuss the truck but wasn't able to reach him. Finally on the third attempt I was able to reach him but he couldn't talk to me explaining he was busy with a customer. I told him I was calling from Virginia and wanted to buy the vehicle but needed to ask a few more questions particularly about their dealership potentially recommending an auto transporter. Nonetheless, he said he'll call me back after he talked to his sales manager. He also explained he had no messages from me probably because he was having cellphone problems due to him not having a charger. And, that he was sharing a charger with his significant other. That in itself really wasn't relative. I waited that evening and never received a call so I texted him on his personal email as well as the dealership. Mid-day the next day he texted me stating he had the flu and stated I should call Jeff Taylor about this matter and he would call Jeff to appraise him that I would be calling. That is insulting and that approach is POOR CUSTOMER SERVICE. What I think he should have done was to have his manager/management call me back since I'm the potential buyer. He has all my contact information. It's a matter of principle. I've been searching for this type of vehicle for sometime and been watching this particular one for several weeks. It had been listed improperly for weeks with the wrong features and NO picture. Now they finally list the vehicle and pictures after I called and asked for more details but seemingly their customer service falls short of properly following-through. I could have called their Sales Manager Ryan Johnson and/or their Finance manager Jeff Taylor but after reading these negative reviews I'm not certain that I'd get the proper service I'd expect being so many miles from this dealership in Virginia. It appears to me that their internal COMMUNICATION clearly is lacking follow-up and follow through amongst their staff which jeopardizes customer trust.

Horrible customer service.

Was looking at a 2001 Ram Diesel. Website description of the vehicle stated "Lifetime Powertrain Warranty-No Kidding!" Come to find out they were kidding, its only offered on vehicles under 90,000 miles and not on Diesels. When I asked the manager about it he said they just put that on all of their vehicles and laughed. What else do they "just put on their vehicles" and hope you catch. He was not personable and did not listen to my questions. After repeating myslef after every question I just hung up on him. I will look elsewhere. I guess they want to keep up the persona that all car salesmen are liars. I hope noboby buys a car from this poorly ran "dealership"

Wonderful

I had been wanting to buy a mid sized SUV for a while, and I had stopped in this dealership just to browse. I work for a car dealership and could've gotten something through them, but I wanted to see what kind of deals were out there. I worked with Ron and Corey. They got me a deal on a used vehicle that I absolutely love! Ron was very courteous and respectful. He was a pleasure to work with. Also working with the finance manager Jeff was a pleasure. I have since then received phone calls from Ron just keeping in touch which is very respectful in dealing with customers.

Great service department-Great employees

I went to South I-75 about two years ago for service. I had purchased both of our vehicles at other Chrysler-Dodge dealers. I asked if they would service my vehicles and they said they surely would do so. The Service Manager and Asst. Manager have treated us with the best service in my 45 years of owning vehicles. They have discovered problems when just doing an oil change that has kept us from being broken down alongside the roadway. Everyone from the General Manager to the Service Techs have always went above and beyond the normal service standards. My wife and I highly recommend South I-75 to our family and friends.

dropped off the face of the earth

Spent some time during lunch checking out a used vehicle; received acceptable help during that time. Discussed possible monthly payments after a trade-in - decided to take the numbers home and think it over. After dissecting the deal came to see that the trade-in was virtually valued at nothing and the financing covered full asking price. I decided to bring it up via email that this offer wouldn't work for me and that I was still interested in the vehicle.....No response. Sent another email...no response. Called one number that was disconnected. Noticed the price of the truck online went up $2k. Determined it was not worth any further interaction with this dealer. Wouldn't have even written this review except cars.com emailed me and suggested it - thought it would be helpful to others.

Terrible,Terrible,Terrible

I probably have bought forty cars in my life and this was the worst experience that I have ever had.The only advice I can give is to get every de-tail in writing...

Dishonest Dealership

We intended to buy a truck and had worked out a deal over the phone, a very specific price (including tax). When we arrived at the dealership, we test drove the vehicle and all was well until we started looking at numbers. On the papers, they wrote the base price of the vehicle without the tax that we had discussed and then our payment per month. We calculated the figures with a calculator and realized they had increased the price and were trying to do it in a way that we wouldn't notice. They gave us some reasoning for the price, but did not hold to the original price they gave us on the phone. We did not purchase the vehicle because we would like to purchase our car from a dealership with "integrity" and this dealership definitely did not have that!

Jeep Cherokee

I shopped 4 different dealers for the best buy I could get on Jeep Cherokee Overland. This dealership went out of there way to make me a satisfied customer. The Jeep I exactly wanted wasn't in their current inventory but they were able to get it from another dealer out of state and still give me the best deal in town! Unlike other reviews, I can only say I had an excellent experience with this dealership and my salesperson, Jeff Aylor.

Deceptive Practices Used to Lure Customers!

I came to this dealership wanting to do an even-trade with a 04 minivan with less than 100k on it and tried trading for an 02 SUV with 250k on it. The salesperson said that he thinks it'll be fine...talked to his manager, and his manager said it'll be perfect. After waiting two hours, the manager finally said that I'd have to pay a handful of ridiculous fees in order to do anything. I ended up walking out, after spending over 3 hours at their location.

Horrible customer service!!

My experience started with waiting over an hour just to test drive the car I had an appointment to see! I should have realized then!! The salesman inaccurately represtented the car, did not return calls nor produce any information or help promised. I am getting ready to buy a 4 X 4 truck and I would NEVER consider this dealership again!!

CAR BUYING NIGHTMARE

I SAW A 2002 FORD ADVERTISED ON CARS.COM FOR THIS DEALERSHIP LATE IN THE DAY ON SATURDAY. I CALLED THEM AND THEY TOLD ME THAT THE CAR WAS STILL AVAILABLE. I ASKED IF THERE WERE SUNDAY HOURS AND I WAS TOLD NO THAT THEY WOULD BE OPEN AGAIN ON MONDAY MORNING. I DROVE 100 MILES MONDAY MORNING TO LOOK AT THE CAR ONLY TO BE TOLD THAT THEY HAD DECIDED TO OPEN ON SUNDAY AND THE CAR HAD BEEN SOLD. I WAS VERY UPSET BECAUSE I HAD TAKEN OFF WORK AND DROVE ALL THIS DISTANCE AND THAT THEY HAD GIVEN ME BAD INFORMATION ABOUT THEIR BUSINESS HOURS. THE ONLY REASON I GAVE THIS DEALERSHIP A POOR RATING IS BECAUSE THERE WASN'T A LOWER ONE. DON'T BUY FROM THIS VERY UNPROFESSIONAL DEALERSHIP.