Mark Kia

No gas.

Nice they picked us up at the airport. We were late an hour before closing. They stayed around to finish the sale. Everything went well Just disappointed that it only had a quarter tank of gas when we left.

Robert was great to work with

Robert was straight forward, very polite, low pressure and really worked to make the deal work within our expectations. The car was competively priced and we were happy with our overall experience.

Excellent service.

All my needs were met and all my questions answered. I was very pleased with the service I did replace my Kia Soul with another

Worse experience ever to the point of returning my vehicle

I purchased a vehicle with Isaac from Mark Kia and it was the worse experience ever! I had one issue when I purchased the car and that was a vibrating Isaac told me it would be an easy fix and they would take care of it. 2 days later the car was finally ready and Isaac said he would bring it to my work by the time I got off and 3 hours later someone finally showed up. I called 3 times and got 3 different answers to what was taking so long come to find out they didn't even leave until 8 and I got off at 6!! Finally got the car and they never fixed the vibrating when I called Isaac he said it must not be a safety issue and after arguing with him for days I finally got his manager who said they could take a look at it and to bring it in Monday. Brought it in and basically was told I need to make an appointment Saturday to bring it in. I finally got fed up and returned it. I will NEVER go to that place again they are nothing but liars!

Best Experience Ever!!!!!

Leland Johnson and the whole staff at Mark Kia were the best ever after I had a terrible experience with another Kia dealership. I highly recommend them to everyone! They made the whole process so easy and even stayed late to take care of me!! I love my new Kia Soul!!! KUDOS to Leland Johnson and the whole Mark Kia staff!!!!!

Best Car Buying Experience

Will always return to this dealership. Sales and finance were both phenomenal. I bought a 2016 Outlander and Joe and Adam did whatever it took to get me in the car I wanted, they definitely made it a personal experience.

Scheduled Maintenance

Service Dept. was nice and helpful. I asked to speak with someone about a prior issue and Alberto Jasso assisted me. He was very friendly and patient and is making the situation right. After dealing with so many that I have lost track since September of 2015, Alberto solved the problem immediately. Great job Alberto!!

Good service

Dalton did a great job satisfying our requirements. The vehicle will serve our needs in the future. I would shop here again. Easy too deal with.

My new (used) car is awesome!

Just bought 2015 Hyundai Genesis with all the bells and whistles! Robert was very helpful and professional. Our terms and conditions were met and sale was complete within an hour! Good job! And thank you!!

Used Kia

Good experience overall, I did have a few things go wrong, but my salesperson did a great job of making sure I was satisfied. He was quick to respond to my issues.

Great Dealership!

Dyllan and his sales team were excellent! They worked hard to secure the exact model/color car that I wanted while providing very competitive pricing. I would recommend checking out this dealership first because after visiting several other Kia dealerships, I learned that nobody works harder to get you into a Kia than Mark Kia. Do yourself a favor and check them out.

Easiest car deal ever

My salesman was Juan corona by the time I showed up to the dealership he had the car I wanted already out front ready for a test drive. Everything was perfect and easy what they adverstised is what I got and couldn't be happier with my new car everything was super simple and hassle free highly recommend this dealership and Juan for your next car.

Helpful & honest

We worked with Chip who was both helpful and honest. We would definitely work with him for all our future car buying experiences. The entire process was painless.

It Was Pretty Good

Adam Lee helped us out with the transaction. He's a good guy for sure, though we are still waiting for the dealership to assist us with an out of state registration for the vehicle. The receptionist at this location was kind of rude but maybe she was having an off-day. Overall my experience was pretty good. Adam is a friendly guy and an eager salesman. If you go to this dealership ask for him and you'll most likely strike a deal.

Best Experience Ever!!!

This was by far the best experience ever at Mark Kia. Our salesman was Chip and I highly recommend him and Juan in Finance. It was a smoothe and easy experience! I will definitely use them again and refer people to them! I love my Kia;)

Great customer service

Came in because I heard a radio commercial. Everyone was very nice and accommodating. Peter helped me out and even though I didn't find the car I was looking for I recommend this dealership and it's employees.

Buying experience at Mark Kia

I had a wonderful buying experience at Mark Kia. The salesman Isaac was very knowledgeable about the Forte that I was looking at and that was a great help in my decision making process. Adam also was very good to work with and I appreciated all the help I received from both of them. Great team!

Sales

This place is truly amazing. My Salesman Travis was awesome, He might've been new to sale but was awesome. And the floor Manager Bob from Flint was very helpful and worked hard to get me the deal I wanted. Thank you Mark KIA!!! I will be back

Lindsay was amazing!!!

Overall my experience was pretty good, thanks to lindsay! I had been to the dealership a month prior and ended up just walking out due to poor customer service. Lindsay contacted me for follow-up by phone a month later. She and I tried to work out the best deal, to no avail even with the sales manager did we reach a deal. Lindsey kept right on it, without harrassing me, she again made a followup call with me the next day. Well, she was awesome and got me the deal i wanted... I went in that night and purched my new sportage. From the moment i returned to do paper work it was smooth sailing, no hassles! If lindsey had not been so good at follow-up and excellent customer service skills, i may have never returned to mark kia! Lindsey, maricella (amazing customer skills) and juan (financing amazing as well) were amazing and changed my whole experience with mark kia into s very positive experience! Thx guys!

Car purchasing experience

Everyone was amazing!! Juan in financing, thx for making my experience with you brry positive... I loved the no hassle, just signed and done! Lindsey and maricella were also amazing and made a previous bad experience much better this time around!! Thx again guys!! I will see you again!! Crystal m

Best Car Buying Experience Ever

From the initial contact via email, then a telephone conversation, to me driving a new car off the lot this entire buying experience was the best ever. The team at Mark Kia took care of everything and made the process of purchasing a new vehicle a fun one. You won't do better!

Kia Soul Purchase

Always go here for a car. Great experiences and prices. Alwasy willing to work with us. Robert Lemon was a fun salesman.

Great dealing with Dyllan , very helpful

The help from my salesperson was the turning point in me buying the vehicle, him and Bob helped me in deciding Mark Kia was the place to do business with and I will consider them for my next purchase

Great

I am very pleased with customer service that was provided to me by Robert Washington. All of my question, concerns and thoughts were answered. I have been to a lot of car dealerships and Mark Kia by far displayed excellent customer service. Even though I did not purchase a vehicle from Mark Kia, They are one of the best car dealerships in Arizona in my book.

Awesome service!

Fast, friendly and affordable! Dyllan was a lot of help and knowledgable. If you're looking for a awesome dealership, this is the one to go to!

WARNING : Read Before You Buy

I recently purchased a vehicle for cash here and already the transmission is slipping and has a loud humming noise coming from the front end of the vehicle. I was told if the vehicle had any problems within 30 days to bring it in and they would take care of it at no cost to me. They also put it in writing they would do a year worth of free oil changespill and maintenance. Within 2 weeks I brought the vehicle in for maintenance needed. I alsomade an appointment the week prior. I was there from 10:30am to past 1:00pm. A sales rep by the name of Royce came to me and told me if I wanted it serviced or fixed take it somewhere else, handed me my keys and escorted me out the door. They wouldn't even change the oil because service didn't have the right tools supposedly.????? What kind of car dealership doesn't have a service department that can't change even the oil in a vehicle they sold and so rudely says, "We are not touching your vehicle and ask you to leave. Mind you, I was nice, with curiosity tword the rep, as I would understand if you weren't then maybe they could ask me to leave but this was not the case. I paid cash for a vehicle and once they had their money it was down hill from there. If you are thinking of buying a vehicle I recommend you find a more reputable car dealership that is curious, and stands behind what they sell and their commitments to the buyer.

Incompetence at every turn

We bought a used car there 3 weeks ago. The sales rep was Royce Bell, not very competent or bright, but one of the sales managers Bob helped out and he was great to work with. The price seemed right but there was a dent on the back of the car we weren't fond of. They agreed to fix it as part of the deal (signed a "We Owe" agreement). They finally called us a week later to tell us the car was ready. When we showed up, the dent was still there.....the sales rep had been fired and no one had followed up on the mess he left behind. Another sales guy named Kenny was supposed to take care of us. He offered to drive a service loaner car the following day to my husband's work and switch out the cars...all to make up for the mess and accommodate our schedules. He never showed....never answered our calls. I got a hold of the sales manager Bryce, who said he'd make it right......told me about all the messes Royce had made that he's having to clean up.....He agreed to give us a service loaner (rental car in case they were out of SLVs) while they fixed the dent. I dropped off the car at the Service department and they arranged for Enterprise to pick me up.....drive me to the rental car. A week later, we get a call from Royce (the fired sales rep) who's apparently hired back....and he tells me the car is ready for pickup and that he personally saw the car....the dent is gone and it looks great. When we showed up....the car was not ready. There was no apology....just "that's what I was told by my manager". I called him a liar for saying he personally saw the car and it was all fixed.....and he called me unprofessional...(haha...apparently being a customer is a profession and I owed him better service!) We asked to talk to Bryce ....who was there but hiding around the corner and never came out to face us. Luckily, sales manager Bob jumped in to help. He tracked down the car, the dent was fixed but there was only a coat of primer....still need to be painted, glass reinstalled, etc.... We still had the rental car Bryce had set up for us....but we just wanted this to be over with. A week later....(3 weeks since we signed papers and cut them a check) the car is ready. We turn in the rental car down the street at Enterprise....and Entreprise wanted to charge us because the dealership didn't extend the return date past 1 day. After I explained the situation to them, they said they'd send the bill to Mark Kia....and see what happens. When we went back to finally drive our new car home....it wouldn't start. Bryce had to come out to help and had the nerve to act annoyed/angry....we'd evidently inconvenienced him. No apology....no embarrassment for all the trouble he'd caused us. I'm still waiting for the Enterprise bill to be settled before taking further action against the dealership. Don't buy a car here....and if you have to deal with these people....ask for Bob. he's the only honest and courteous person I've dealt with there.

sales

EVERYONE THERE IS AWESOME!! JACK, JUAN, AND BOB!! THANK YOU!!

Easiest Car Buying Experience Ever

The buying process was super quick and super easy. After all the trouble that we had had at all of the previous dealerships, we really appreciated the simplicity of getting the job done here. We would buy another car from here in a heartbeat if we needed one.

Mark kia they lied to me fro. Start to finish and

They lie to me from start to finish when I called and left a message for the GM to call me back he did not call me back they had someone else call me back so he obviously didn't care enough to call the customer back who bought two cars from him

Don't waste your time

Very low priced vehicle on the website had mysteriously sold "just an hour ago" when I arrived at the dealership about a half hour after they opened. I was not interested in any of the the other cars that were offered me, at a higher price of course.

Jack, Bob, Jacob

They were awesome through the whole process. I can't talk about Mark Kia enough. Thank you

Purchase a Used Kia K900

Negotiations were extended to motivate buyer to pay more for the car than I wanted to pay.

Mark Kia

I went into the dealership on 4th of July weekend to checkout some used cars. I never thought about getting a new car, but Leland Johnson got me into as 2016 Kia Soul. He even gave me a free year of free service! He made my car buying experience comfortable with how patient he was (I was kind of a pain in the butt) but I would like to thank Mark Kia and Leland for getting me into a great little car!

bad customer service .

Had appointment to look at a unit in stock. Used.. They sold unit and did not call and tell me.l had ask them to do so before I sent my son to purchase car. My time and his were wasted. Dealer had poor answer. Would not recommend this dealer for your used car buying.

Fantastic experience, the BEST sales rep!

Saw a car in my budget online, drove in to check it out,was to be my sons first car, right away your rep Michael Pope greeted us, and gave us room to look around, after bringing the vehicle down to test drive, Mark gave us the details of the vehicle and did not lie about anyof the things it would need for us to drive away, he was courteous, spot on HONEST and told us what we needed to know to make an informed decision.Although we did not purchase a vehicle from your dealership that day, I was extremely impressed (and thats hard to do!) with the way we were treated by Michael,and his manager whom we also met.I told him his mother should be very proud of the young man she has raised,and Michael assured me , hed let her know!My fiancee and I are also looking to purchase sometime int he future, he was a used car salesman also,and as I told him about Michael, he was alos impressed and said hed like to go back and have him help us with our next purchase, so , i am glad we have his business card, THANK YOU Michael for being just awesome and making our experience one Im still not over talking about!!! YOU ROCK!!!

Chaos at this Specific Dealership!!

Went to this dealership on June 25, 2016 due scheduling an appointment with a Salesman's named Kevin. He was very unprofessional. He talked about how he wanted to leave the dealership and how he wanted to work in the food service industry again. Apparently, he overbooked appointments and a different salesman's ended up helping us. Let me, this salesman had no idea what was going on with our sale. He did try to help but was unsuccessful. When Kevin did come and check on us he told us about option two, that he could have addressed hours earlier, when he addressed the first option( the two options on the paper that depict 60 months or 72 months payment plan). Geesh! He lost anothet customer's drivers license( who personally came and told me and my family) and tried to give them a photocopy to drive off with! Further, then another person came and told me that, he lost their car keys and if I saw them let him know. I did witness the same salesman getting yelled at to make sure he got customers drivers license before they test drove any vehicles and they were tired of telling him this! There was no bottled water, barely any place to sit and conduct business. Salesmen were everywhere..it reminded me of the floor at the NY Stock Exchange! If I had not already had my credit ran, needed a vehicle, and had spent an entire day there, I DEFINITELY would have went somewhere else. This salesman ruined my experience at this Dealership. I did speak with the General Manager and he was very kind and apologetic but like he said there are no words for this salesmans behavior. I have words...YOUR FIRED!!!!!

Great purchase

This is the third new car I have purchased from this dealership - wonderful service in every way

Excellent!

By far the best experience I've ever had at a car dealership. Bryce was so friendly and knowledgeable and for the first time I didn't feel pressured. I could not be happier!

First Class

Bryce was amazing ! Very patient answering all of our questions and going above and beyond to get us into our beautiful new car. We will recommend Bryce and Mark Kia to all of our family and friends.

Came for the car, stayed for the dealer

I can't tell you how many times I've been into a dealership and the salesman are all just so condescending and petty. They treat you like a 5 year old that doesn't know anything and it's ridiculous. But this dealership was different. Right away Bryce came and introduced himself and set about helping me. He was polite and I could tell he was a people person. I wanted a used truck, preferably a Tacoma or tundra and a friend of mine said they might have it at mark Kia so I decided to check it out. Bryce was extremely helpful and he actually knew a lot about some of the other cars we looked at, not just Kia vehicles. I didn't find any I liked that were within my budget but I will definitely be back to check the inventory when my wife wants to trade her car in.

Respectful and honest

Your rep Travis Richardson was helpful, respectful, and honest. He treated us as a buying customer would expect to be treated even though he knew we were only at the shopping stage. When we are ready to buy we will be back and ask for Travis. I will be recommending Travis as the one to see for any of my friends looking to buy. Your dealership is well stocked and courteous.

Price and negotiating

I asked for no negotiation just bottom line and I got it. Compared to other same request from other dealerships I got the best dealThey gave me all I needed and treated me as I wanted to be treated

Outstanding service

As soon as I walked into the building I was greeted by someone and they were kind and polite helping me with everything I needed! It made my day a lot easier with that kind of quick help I can't wait for my next interaction with them.

Provided car based on personal needs

I went to Mark Kia of Scottsdale to look to replace my 2002 Saturn LW200. The sales rep (Robert Lemon) was very helpful. He listened to my needs and then showed me several Sorento models, from basic to top of the line. We discussed pricing, finance options (down payments, years financed, basic and extended warranty), as well as trade in value (yes, there was some trade in value for my 14 year old car). All my questions were answered and there wasn't any "high pressure sales" approach. It was a very pleasant experience.

Mark Kia

Visiting Mark Kia for the first time today was an amazing car buying experience! My first new Kia and I love it!

Mark Kia

Best experience by far Joseph Perez was very helpful and I will recommend him to my friends and family!

Nice experience

My day at Mark Kia was a great car buying experience! I will recommend to all friends and family!

Excellent!

Nice and friendly. I was helped right away I didn't have to wait around. Very knowledgeable about the cars being sold. Overall excellent experience!

Browsing for an upcoming purchase

I went to Mark Kia to look at my options for a sedan as I plan to buy a new car in the next couple of months. I did not intend to purchase when I went in, but rather to get an idea of my options. My sales associate was Josh. I told Josh I was just looking and I was very impressed how he didn't pressure me in any certain direction, but instead empowered me with info on various types of models. He was very knowledgable about the features of each car we looked at, and even made a point to emphasize the pros and cons of each vehicle as it relates to my needs for work with the vehicle. I was expecting a high pressure salesman, but Josh was very professional and made shopping for a new car actually enjoyable. Didn't expect that. Overall it was a great experience and I plan to come back when I'm ready to buy.

A Happy Repeat Customer

This is the second vehicle in 11 years I have bought from Mark Kia. I still love the service I get during the service process.

great experience

travis was excellent, i asked him several times to give us a minute and he politely stepped away giving us time to chat. We were not able to make a purchase that day, but because of his professionalism we will most definitely giving him a call back when we are ready to purchase in the next couple of months

Great experience

Bryce Young made my car shopping experience great. He was so knowledgeable and helpful. Since I've purchased my new car anytime I've had any questions Bryce has always helped me.

The Woman knows her Stuff

It's not easy buying a car, and it's not easy working with Salemen at times. Mandy had a real understand and know a lot. She can be trusted as she is a "straight shooter"

Excellent Customer Service

Mark Kia in Scottsdale definitely exceeded my customer service expectations. I worked with Bryce who was very helpful and knowledgeable. He never rushed me and took the time to answer all my questions. If you're someone like me who expects good customer service while purchasing a car, go to Mark Kia in Scottsdale and ask for Bryce. You won't be sorry about your decision!

Amazing Customer Service

Josh was so helpful and knowledgable when it came to purchasing my first car. He went above and beyond to make sure I knew all of the features and capabilities of the cars I was interested in and recommended the right car for my needs .

Great Experience

Josh Stonestreet helped us out and was so kind and so helpful in answering all of our questions. We would definitely recommend this dealership for buying your car!

Best vehicle purchase experience thus far.

Overall, I had a great experience at Mark Kia on the decision of my next car purchase. The employee I worked approached me right away and was very helpful with all the details on the vehicle that would suit me best. I highly recommend Mark Kia to anyone looking for a new/used vehicle purchase. Buying a new vehicle can be stressful on deciding the right one but the staff is very helpful and their customer service fulfilled my expectations.

Great customer service

Mandy did a great job answering all and any questions my wife and I had. She had a lot of knowledge and was quick to adress any concerns we had. I would love to work with Mandy again

Twice as nice is Bryce!

I've had the pleasure of dealing with Bruce Young at the dealership two times once with my son and once with my sister, both we very successful and nice to be treated with dignity and respect. Car buying is something we all view as a stressful experience but Bryce made it painless and gave us everything he promised. I would not hesitate to buy my next new car with him I have full confidence in him. I would like to add that he is patient and honest a very valued quality when car shopping! Thank you Laurie hughes

Great experience

I was looking for a very particular model car that Kia doesn't make but was referred to Bryce by a friend of mine. I reached out to Bryce and he found me exactly what I was looking for in only a matter of days. Will definitely be reconnecting Bryce to all of my friends moving forward

Great dealership

The staff was great and the sales reps were all very helpful. I would recommend Mark Kia to family and I will continue to do business with them.

Very Helpful

The service that this dealership provides is outstanding. Travis helped me every step of the way. Couldn't be more satisfied with the expertise and dedication to the customer.

Extremely helpful rep

I've never purchased my own car but when I went into the dealership Travis was very friendly, easy to talk to and informative. Will probably close on a deal soon because of his help.

5 stars

Joe was awesome had an overall great experience I would totally recommend it to anyone really nice people. Great customer service felt like I they were making sure I had the best interest for me and made sure I got what I wanted

In and out with no headache

We had a pleasant experience while buying a car for once. Everyone one at Mark Kia starting with the internet sales rep to when we did our financing was very polite and professional. Me and my wife were most satisfied with Joseph at Mark Kia. Joseph made our car buyers experience easy and fast. He walked us through everything step by step and my wife and I could tell he didn't just care about getting the sale. He worked hard to retain our business as potential repeat customers. He delivered on everything he said he would and we would strongly recommend you ask for him when you go in there. It's our first Kia purchase and if the car runs as good as the sales office we should be happy customers through and through.

Excellent and content

First time buyer and I had a great outcome. So glad I chose to go to Mark Kia. Special thanks to Joe Perez and everyone at Mark Kia. Thanks for letting me go home happy with my Kia Soul!

Job well done!

Joseph Perez is awesome! My Kia experience was fast and easy and I will definitely send my friends and family his way in the future!!

Awesone...the best

Mandy Ketner is so knowledeable and amazing to deal with. She is helpful and wonderful to deal with. She is the best!!!! i usually hate car salesman but dealing with her is like a breath of fresh air

So awesome!

I love love love my new car!!! Had an absolute wonderful experience with Bryce Young at Mark Kia! Definitely not like any other place I've been! So happy!!!

Great experience at Mark Kia

Worked with Bryce and he was awesome. Made us feel very comfortable and he was very knowledgeable! He wasn't your typical car salesman who was just looking to get a sale. He genuinely wanted us to find the right car and listened to us. I would definelty only like to work with Bryce when I go back.

5stars around

We want to send a review to express our gratitude for our salesman Bryce Young for making our car buying experience easy and enjoyable, after dealing with multiple dealerships we are so fortunate to have found the quality workmanship that is your dealership, we definitely will recommend you to all of our friends and family. Thank you!

Awesome guy

Came in for a preowned 10k dollar car because I figured I wasn't able to get a new vehicle. But the finance team and Bryce were able to get me a brand new whip! I'm pumped. Definitely sending family here.

Kevin's awesome

Kevin was extremely helpful and knowledgable! I will be sure to come back and see him again! Thank you for all of your assistance kevin

Knowledgeable sales representative

I came in to look around at cars and had the pleasure of meeting Bryce Young. He was very professional and knowledgeable about the vehicles and even though I was just looking, I did not feel like I was inconveniencing him and I was not under any pressure. I will for sure keep Kia in mind when making my final decision.

Very smooth and easy experience

Bryce Young was great to work with! He was very professional and answered all of my questions. I would definitely recommend him to my friends and family.

Kia Experience

Had a great experience with a salesman Bryce Young. I was just looking to get an idea of the KIA lineup for 2016. He was professional and courteous and very knowledgeable on KIA automobiles. I was not looking to buy at that very moment but once I am financially able to I will definitely be back and make a purchase at Marks KIA!!!

Awesome product knowledge

I bought my car in one of the busiest times of the month and even still with all the craziness my sales representative and sales managers and finance directors really genuinely spent time to work with me. They each took their time to get me to a payment that worked well for me. They answered questions about my vehicle that I thought only service could answer. Overall, I feel confident about my purchase and I love my new Forte! Thanks Mark Kia!

Excellent as usual

I have purchased 6 cars from this dealership over the past few years. It's nice going to a place where my once salespeople are now managers . Goes to show how well they treat people. Keep up the good work.

AMAZING PLACE!!

JOSH WAS GREAT AND VERY INFORMATIVE ABOUT THE QUESTIONS I HAD. I NEVER FELT LIKE I WAS LESS IMPORTANT HAVING SUB PAR CREDIT HISTORY. BETWEEN JOSH , BOB, AND JUAN THEY HELPED ME THROUGH THE PROCESS, WITHOUT THEM I NEVER WOULD'VE BOUGHT A NEW SOUL!!! THANK YOU MARK KIA!!!!

Awesome service !

I met with a gentleman by the name of Bryce , at first I was a little intimidated to purchase a vehicle because I did not want to be pressured . Bryce however was very patient , knowledgeable , and made the whole process simple and exciting ! I will be referring all my friends to him who are in need of a new ride ! Also the mans beard is very admirable .

Nice place

Great dealership. I found the ford I was looking for, here. I don't rate things often so I don't know what else to say. Good job.

Stay Away!!!!!

It's always interesting to see how slimy dealerships can be when ripping off customers. These guys are as slimy as they come. I will never step foot on their lot again, and recommend you dont either. Avoid the 4 Square Method: used by Mark Kia and other slimy delaerships.(Note that not all dealerships use this technique)The 4-Square method is a negotiation technique that is designed to confuse car buyers by mixing the price of the car, down payment, trade-in value, and monthly payment into one sheet of paper.Most clueless car shoppers focus on the monthly payment which is exactly what they want since it's the easiest to manipulate.The salesman knows if they can get you to focus on one square of the worksheet, they can rip you off on the other 3 squares.Avoiding this sales technique is easy if you follow this advice:First, you should always negotiate each part of the transaction separately.This means you keep the negotiation of the car price separate from the trade-in, financing, and any other add-ons such as extended warranty plans.It's important that you arrange your own financing before negotiating the price of the car.Dealers love to mix the financing with car price negotiation because they can have you focus on monthly payments instead of the price of the car.The ironic part about negotiating the price of a car the smart way is that it's so easy. It not only saves you a ton of time and hassle, but you will save thousands of dollars in the process.

Great Experiences and Awesome service !!

My experience with Mark Kia has been awesome !! My salesman Joe Perez was so very helpful every step of the way. He went out of his way to accommodate me in every way. This was my second purchase of a Kia vehicle which i am a true believer of Kia safety . Joe was very helpful right away in the first purchase of my vehicle and went above and beyond . This purchase was no different !! The staff at Mark Kia are great and very helpful . I am such a believer in Kia. If your thinking of getting a vehicle GO get a Kia !! Visit Mark Kia in Scottsdale and see Joe Perez you will not be disappointed !!

Customer who?

It's all good when you walk in, once the deal becomes challenging you can't get a call back for the life of you. Second to third class citizenship treatment, the forgotten pile. Incipient!!!

Honest, Compassionate, and Caring

We had a very interesting experience with Mark Kia. I initially went to purchase a car and had a good experience with our dealer who claimed that he was saving us tons and tons of money on our vehicle. I was truly convinced that I was getting the best deal that I could, so I signed the line. I was a first-time buyer so I didn't really know what to look for, but I left feeling confident that the sales associate had negotiated an out-of-this-world agreement for me. Well lo and behold when I get home and my husband, who is an accountant, looked over the sales agreement, NONE of the money and savings that the sales associate claimed was present was actually written into the agreement. My husband made an appointment with the general manager, Joshua Spencer, and we explained what had happened. Upon mentioning which sales associate we had worked with we discovered that he had since been fired and Joshua asked what he could do for us to make the situation right. Joshua agreed to allow us to exchange the car (which I know is NOT an easy task, especially since it had been a month since we purchased) and he paired us with a new associate, Robert Lemon. Robert was a rockstar! After all of the lying and deceit that the original associate that we worked with put us through, Robert was very sensitive to our needs and was explicitly honest with us throughout our entire transaction. He was even quite humorous which helped alleviate the tension that the situation had caused. He found us the perfect car, right in our budget, and was very patient as we negotiated the deal. He made sure to answer all of our questions in detail and there were many, many questions from both my husband and myself as we did not want what had previously happened to happen again. Robert was overall a pleasure to work with and we will recommend his services to all of our friends and family who are looking to purchase vehicles in the future. Joshua Spencer even went to far as to waive several fees that would normally have been built into the transaction for all of our troubles. He runs an honest business and truly strives for 100% customer satisfaction. While our experience with Mark Kia was initially quite awful, they took full responsibility for their horrible sales associate that we originally worked with. They redeemed themselves by doing everything in their power to satisfy me and my husband and at the end of the day we truly feel that they went above and beyond our expectations. We couldn't be happier with the end result of our experience and we are beyond grateful for their efforts.

Lying Sales Manager Circus

Without question, this place is the most shady, untruthful, unprofessional excuse of a dealership that I have ever stepped foot in. In the 3 days and 3 different trips I made to the dealership trying to buy a vehicle from them, I was shuffled around between different salesmen and sales managers each of whom pretended they had no idea what the other was doing. I had a deal negotiated, agreed to and shook hands on (not with the salesman, but the sales manager). I was unable to complete the purchase of the vehicle at that time, due to a work commitment. I did however provide all of my information to them, so they could start the finance process. I came back the next day, just as I promised I would to finish the deal and was presented payment numbers that weren't even remotely close to the deal WE had agreed to and shaken hands on, of course by another sales manager. With the sales woman present that I had dealt with the previous day I explained the deal terms that myself and another sales manager (who was on site) had agreed to. They were unwilling to agree to those same deal terms so I walked out and was chased down in the parking lot and asked what could be done to make the deal happen. I replied give me the deal we both agreed to. Not one of the 4 employees standing outside agreed to do that so I left. Complete bait and switch attempt.

Great Experience

Friendly, helpful, professional, and fast. I would recommend Mark Kia to anyone. Our sales rep was Kevin and he was extremely thorough and helpful. It made our experience much more enjoyable.

Great Service

Matty was a great salesman and Austin the guy that helped us finalize everything was really nice. Matty listened to our needs and provided us with many options. He even got our son involved with the car buying and test driving process which made our son very happy. I gave 4 stars for the buying/deciding process and that was because the financial guys in the cubicle kept trying to push a car on us we couldn't afford. We were ready to walk out at that point. Matty understood this and went ABOVE and BEYOND to get us our perfect vehicle. Matty was extremely helpful in showing me how to use all the features in the car and to make sure I was happy with everything. PLEASE go and see Matty for a great car and a great experience and just ignore the financial guys that sit in their cubicle.

Extraordinary

Sales rep went above and beyond to exceed my expectation! I enjoyed this particular dealership, above all others!! All the sales reps were extremely friendly!

GREAT!!!!!!!!!!!!!!!!!!

Garrik was very patient and very knowledgable on the Kia product. Garrik was GREAT and Bob was able to get me within $20.00 dollars of my set price of my monthly budget. These two here at Mark Kia are amazing, patient and know how to make a person feel comfortable. We never at anytime felt pressured or obligated in this deal. Many Thanks Garrik and Bob. Well be recommending!!

Good experience with employee

I was very impressed with Bob Weaver, he dropped everything he was doing on two different occasions to address my needs and get them resolved. He is a real assets to Mark Kia and I would ask for him if you stop in to look at a car.

The Great Treatment Continues!

Mark Kia- BEST Experience in 25 yearsRecommend this dealer? Yes - YES- YES!!Purchased a vehicle from this dealer? Yes!I wrote this in my last review, that I had a possible small problem with a tint on a window, and will write another review either way if it needs to be addressed.We brought the car back 4 months after purchasing , AND THE GREAT TEAMat Mark Kia retinted the blemished window, changed the oil, and practically detailed the car!!! NO CHARGE AS PROMISED -BUY YOUR CAR AT MARK KIA !! They stand behind their product, and mostof all STAND BEHIND THEIR PROMISES- I had been to every Kia Dealer in the Phoenix area since the end of May. BUY yours HERE from salesman Uncle Abdul and Manager Jack Belsanti. NO nonsense, just tight honest information, and great upfront info on vehicles and pricing. They knew I was serious about buying a new Forte and I knew they were serious about selling one. The finance guy Chad was great in getting the deal DONE, without trying to up the price with unwanted "add ons" . I've been a car salesman here, have bought 20 cars here, and these guys are GREAT- period. and now here's your WARNING- WARNING DON'T BUY a CAR from CAMELBACK KIAa lying bunch of dishonorable people from sales to financefrom start to finish. Recommend this dealer? No Purchased a vehicle from this dealer? NoGO to Mark Kia- I just bought a new Forte there 9/23/15 - See Uncle Abdul and mngr Mark Belsanti - honest, tight clean info- They want to sell cars HONESTLY- I've been looking since the end of May, so listen up- I contacted the Attorney General, so they finally HAD TO give me my prepaid credit cards- I had a deal in place for a Kia at Camelback, and as I stated many times to them, the car had to have CRUISE and KEYLESS entry. the vehicle I CLEARLY STATED I was interested in was to have CRUISE and KEY LESS entry. Sometime during negotiations, they switched to a vehicle WITHOUT Cruise and Keyless entry. When we went back Tuesday 5/26/15 to complete the sale, my wife was led to a car, and noticed it had NO CRUISE. The sales person, acted shocked , and then said, gee wait, I just noticed it has no keyless entry either. Can we upgrade you to a model that has those. We never got the $25 visa card they lured us way down there for. They had NONE, I was told. And told the same thing Tuesday. I have filed complaints . sorry they gave your brand a bad name . I went to Tempe Kia a week ago, and the salesman there was honest, and told me the True Value price I had of 15K, was NOT a model that had cruise/keyless entry. THAT WAS FINE. I thanked him for explaining that. As you see from below, Camelback promised they could do it, then switched to the lesser equipped model, seemingly thinking we wouldn't notice , or would be enticed to pay more. Plus the car they showed us was filthy with bird droppings all over it. Nice presentation. i didn't even have to file a complaint at the Arizona Better Buisinee Bureau. They have an F rating there, possibly the worst I've ever seen at the BBB Camelback Hyundai Kia Review - Auto Dealers - New Cars in Phoenix, AZ - BBB Business Review - BBB serving Central, Northern and

Very good

My dealer has contacted me for three times to ask the time i can meet with him to check the car.

Amazing customer Servise

I had brought a Kia Optima 2013 in a couple days ago becuase a sigh on the dash said "hybrid system warning please pull over to a safe destination". I called mark Kia and right away they called a towing place to tow my car to them and the next day my car was looked at and they told me that I needed a new part and that they already installed it and it's covered. Shout out to Brandy for making the time to call me back and let me know what's going on instead of me having to call! Thanks Mark Kia!

Attempted theft in car loan form.

This has to be the single slimiest and most disgusting experience I've had with a used car salesman. They were essentially trying to commit highway robbery. I was looking at a used car listed on their website for ~$18k. Test drove it, enjoyed it, wanted to discuss buying it. Right off the bat there were ~$1700 of extras that were essentially required but not part of the list price. We were able to negotiate those off, so sitting at just the list price of $18k. We then looked at financing and monthly payments since that price was (decently) agreeable. Negotiations and haggling didn't go as smoothly as I had hoped and I was generally uncomfortable about something during the process so we left the dealership with no deal.Then I got home and did the math and frankly - I'm absolutely pissed. My rough napkin math puts that agreed price at around ~$20k after tax and title. I was planning on putting down a down payment of ~$7000. At supposedly somewhere between 0-4% interest rate, they were quoting me a loan of $300 a month (relatively agreeable imo)... over 60 months. Again maybe my napkin math here is rusty... but that equals out to $18k. And again my down payment was going to be $7000.TL:DR - They were trying to peddle me a car we potentially agreed at $18k before tax and title - for $25k after tax and title. Tax and title will add a couple grand sure, but not a $7000 difference. So either they were lying through their teeth about that interest rate, or they were trying to tack on several thousand extra dollars hoping I wouldn't notice and I'm wagering it's the latter. Stay far away from Mark Kia, and if you really have to shop here - Please have a calculator handy and do the math then and there or they will rob you blind.

shane the cowboy

Walked in feeling nervous, drove out with a great car at a great price thanks Shane the cowboy

GREAT ONCE I ASK FOR A MANAGER.....

MY CAR BUYING EXPERIENCE WAS GOOD WITH ROBERT LEMON UNTIL I NEEDED TO GET MY PLATES AND THEN FOR 2 WEEKS NO ANSWER OR CALL BACK. FINALLY I TALKED TO BOB A MANAGER AND HE LISTENED AND VERY APOLOGETIC. FOR 2 WEEKS NOTHING I WAS SO FRUSTRATED WITH THE WHOLE THING. BUT AFTER TALKING TO BOB HE HAD MY PLATES IN 24 HOURS. THE BEST THING WAS YOU COULD TELL HE WAS UPSET WITH THE SALESMAN FOR NOT RETURNING MY CALLS AND ASSURED ME THAT'S NOT HOW MARK KIA TAKES CARE OF THERE CUSTOMERS. GREAT GUY!!!

Great Service

I never thought buying a car at dealership would be so satisfying and easy until I walked into Mark Kia, The sales representatives were fast and accurate all of them. I literally walked out of there with my new car in no time, I felt in control in every step and I am very satisfied with my purchase, and I would recommend this dealership to anyone in the market for buying a car.

Red the salesman

Red, our salesman was honest, helpful and caring about my 21 year old daughters needs. He was clearly a young man whom cares for others and it shows. He goes above and beyond his job title. I cannot imagine he staying in that position very long as he is made more for management material. Very personable with integrity & character. A rare and priceless gift these days.

Great job

Markus is a great dealership and the customer service was delightful. I hooked my oil change at wrong dealer and they still took me in I really appreciate it. Thanks to Brandi Cunningham she was great help!!

Quick and simple

Walked in was immediately greeted by a friendly and professional staff. Sales associate was very knowledgable and friendly answered all my questions and got me into the car of my dreams. I'll be recommending them to everyone I know.

Friendly

Great staff. Brandi in service was super friendly even when I got a bit testy with her (my apologies again, Brandi). Alberto was also very helpful, he couldn't help much with my situation but he did what he could which was much appreciated.

Bait and Switch

Went to Mark Kia to look at a 2012 Kia Sportage. My trade was a 2005 SSR. I told Abel, my salesman. exactly what I wanted. $17000 for my SSR. $235 a month payments. You know the drill. Came back $11000 for my SSR? Back and forth! Never explained what my total $ amount would be. They finallyGave me $16250. Always read your contract good. When I got home I found out they added things to offset the price. He also charge me more for the Kia than the Internet price! I put $1000 down and Realized I did not have to. I stopped payment and had to drive 12 miles back to resign. I was not happy. I first asked for my SSR back, but No Way! You signed the contract. I was screwed. He added A service package which I found out today I could not use anywhere else. I had to call back for a refund. Do not go near this dealership! Another negative. I found out from my Tempe Kia dealer10/31/2105. The extended Warranty, $2494 can only be used at Mark Kia if the distance is less than 40 miles. Never have I had a warranty like this. I have owned over 20 different car since 1993 and this is the worst. Another note! My Kia was not detailed to a new customer satisfaction . The engine was Filthy, all the windows have water spots. I am still trying to remove them! Today I received a notice from the DMV that Mark Kia never transferred my title! Now I have to send the completed form statingthat Kia bought my 2005 SSR! Do not deal with this Dealer. Bad News!

Great experience

My boyfriend and I went to Mark Kia for his new car and despite being someone who doesn't typically leave reviews...I felt compelled to do so given the great service we received from Joe Perez. He was professional, extremely knowledgeable, attentive and customer focused ....all in a non-pushy and very considerate manner. I WILL definitely be recommending Joe at Mark Kia to anyone who is looking for a car.

New car

Joe was very helpful and professional. I would only buy from Mark Kia

Willing to work with me

I have dealt with Mark Kia a couple of times and in both cases they were able to do what others couldn't or wouldn't.

Unethical and dishonest

We bought a used car for my son that was home on leave from the military and the car he was sold was supposed to have been "certified" and supposedly passed a safety check but within 3 days we found out it had 3 leaking struts 2 broken motor mounts and a broken cv boot so just to get it to his base we had to pay $2200 in repairs. Nice way to treat someone serving our country. I would never buy another car from Mark Kia nor would I recommend to anyone else.

Jeff Lupien at Mark KIA is an awesome salesperson

Jeff contacted me after I got an AutoTrader quote for my trade. Jeff was extremely courteous and answered all my questions. I would not hesitate to recommend him to anyone. On a side note, Austin in finance was also very helpful. Altogether Mark KIA has a great team.

Great first-time car buying experience!!

Robert Lemon was very professional from the beginning when he confirmed the vehicle was still available over the phone, we arrived and the car was out front and ready for a test drive. Robert explained all of the details and features of car in such detail he answered all of the questions we planned to ask. An experience my daughter thought was going to be scary and stressful because it was a first time experience was totally the opposite, Robert's personality and sense of humor help make this a great first time buyer experience. The skill to build rapport by identifying and matching the communication style of your customer goes a long way with making the customer feel comfortable. Robert listened to what our expectations were as far as down payment and monthly payments, and was committed to us leaving with the vehicle we set out to get. Kudos to Robert for exceptional customer service!! Our experience with Mark Kia ended with Chad, he was prepared with all document in order waiting to be signed, and offered a great extended warranty which we took advantage of. My daughter's first car buying experience definitely tops what mine was 30+ yrs ago. Thank you Mark Kia!!

I got my dream car!

I had been wanting to get a Kia Soul for some time. When I found all the incentives offered by Mark Kia, I went in to test drive a 2015 Kia Soul. Joseph Lupien was very knowledgeable and worked with me to get the the right price and financing. I drove home in my brand new Kia Soul! I have had the car for about 6 weeks now and I love it! Thank you Joseph!

Robert lemon was definitely no "lemon"

The entire journey was relaxed, comfortable, and enjoyable. Robert was easy to talk to and didn't pressure ime at any time. He made the experience go quickly and didn't let time drag on. Even had a sense of humor and a positive attitude.

Very knowledgeable and kind

We have had our eye on a Kia Soul for a while, test drove one at another dealership and finally decided to purchase with Mark Kia. Alisha Eastridge was very kind and understanding with us, as we had our kids in office with us. We loved our experience at Mark and Alisha was amazing.

Great service

Are sales rep chip was very kind, great salesman and took care of buisness fast and efficient. Knew what he was doing and asked me numerous questions.

Great customer service

Did 90% of my research on line then came in and closed the deal. Adam Lee and Jack B. They explained everything with absolutely no pressure. I would recommend them highly.

Ad's appear to be deceptive

This dealership may be violating FTC advertising regulations by aggressive use of disclaimers, misrepresenting the price of their vehicles.On their used cars, they disclaim a "reconditioning fee", but don't state what it is. Only when you get to the dealership or when you call them, will you find out what the true price of the vehicle is. They appear to be intentionally misrepresenting the price of the vehicle. This isn't a standard fee - the reconditioning cost is built into dealers used car selling prices, so Mark's Kia is using this disclaimer to make their vehicles appear to be better priced than other dealers.Check out the FTC website, specifically the part about deceptive auto dealer ads. File your complaints with the FTC.

Sales experience excellent

I had the pleasure of purchasing a vehicle from Adam Lee.. Of all the vehicles I have purchased Adam was the best at assisting me in purchasing my Acura. Is exceptional service caring for my needs was second to none. I will be sending My friends from USAA to see Adam to purchase their vehicles ! Thank you for making a wise decision by hiring Adam to serve your customers :)

Amazing

My boyfriend and I went into the dealership expecting to be pushed around. However, I called ahead and had Robert help us. Robert was the best salesperson I have dealt with. (Side note: I am a sales person and hate when other sales people forget about the human touch) so after talking to Robert for 5 minutes we decided that we wanted him to sell me a car. He walked around, showed us a couple cars and even talked to someone about their Miata because that's the car I really wanted. However he ended up staying after hours with us and helping us out. So overall we had a great experience, we didn't feel like they took advantage of us and gave us a great price on it. We would definitely take our business back to Robert and mark Kia.

Awesome Experience!

I have been through the car-buying experience before and was more than pleased to have Joe Perez work quickly to get me the vehicle I wanted. He played no games and was very helpful and the finance process was a breeze.

Tony Saucedo was my sales person. Excellent!

My 4th car purchased from this dealership. Won't go anywhere else. They make the process easy. I was there on a Sunday and it was a great experience!

Pleasant, courteous service

Rep name was Alisha Eastridge; she was very courteous and helpful throughout the deal, and we were able to buy and drive off in the car within 24 hours of expressing interest in it. Communication between departments seems lackluster; sales reps were unsure of whether the car had been inspected up until an hour before the car was sold. Overall a solid and pleasant experience, though.

Great doing business with you!

Everything about our visit was enjoyable - and Bryce young was a pleasure to work with. The dealership was excellent to work with - from the greeting to the close of the deal.

Super laid back car buying experience with Alisha!

Alisha was so super with us when buying my new KIA Soul! She made us welcome and at ease, and helped to make the car buying experience bearable! Thank you Alisha for going the extra mile for us!!! :)

after warranty expires service

Can't even get her to call me back to set an appointment. Worst customer service ever! Last time i went there to get something looked at they wanted to up sell me on work that I didn't need.

Bought my first New car

Alberto Jasso !!!!!! Thank you sooooooooooo much for ALL your help. I came in pretty discouraged wondering if I was able to buy a car or not, my credit history isn't the best. My 1996 Volvo had broke down after I spent all my savings. With your help I am so grateful to have purchased a 2015 Kia Forte. Great salespeople!!!! Kim J

Sedona Purchase

4th car I've purchased from Mark Kia. They provide superior service that I've come to expect which puts other dealerships to shame! Great job as always!

New car purchase.

Jack, Bob and Chad did an awesome job working with me on a new car purchase. Highly recommend this crew of professionals. Thank you, Mark Kia!

No Stress

I highly recommend Kieran Murphy as the salesperson to go to at Mark KIA. It was the fourth time I had ever bought a car and I was dreading it due to the fact it had always been so unpleasant in the past. Not this time. Kieran listened to what I wanted and got me just that. I didn't feel pressured or "taken to the cleaners" as in other car sales. I was in and out of there in no time with my brand new KiA SOUL! I am one very happy customer. Janie McMullin

Great Experience.

I think Kieran is an exceptional sales person an would recommend him too everyone I know. He was knowledgeable in all areas of the sale.

It was outstnading.

Once we were not able to do a trade in for a used car, Abdul was off and away to getting us a good deal for a brand new car. Which I never thought we could get done. He is very knowledgeable and a good salesman.He treated me like a person and not just a $ sign.

Bryce Young

I usually don't buy vehicles from Dealerships, but I will say, Bryce made the buying experience easy & relaxed. I'm in sales & he is what I expect of myself, knowledgeable, relaxed & let the buyer make the decision with no pressure. Great experience.Bill Klein

Purchased late model used car with trade-in

Kieran Murphy (sp?) was amazing! I highly recommend that when you go to Mark Kia that YOU MUST FIND HIM AND WORK WITH HIM! He is in the Internet sales department (should I mention that buying from a guy in the Internet department saved us money?? - Yeah!!) and when I complimented him on his vest he said he wears them most of the time - what a hoot! He is super-knowledgeable and very kind. He is not a "salesman" but rather an "information conduit" that helped us make our best choice! He really listened to our needs, and was so funny too! Susan called him "charming".... He didn't just dump us off at financing either; he worked with us through the entire process to make sure our questions were all met and that we got an excellent deal. And, even though we "just" bought a used car, he followed up with us afterward and continued to provide exceptional customer service. Working with Dublin was not like the "typical" car-buying experience at all - it was so much BETTER! Highly Recommend.

Courteous and friendly

The sales and finance folks were understanding and were able to work with the budget we had planned. During the entire time working out our deal everyone was courteous and friendly to get a final deal completed. Our salesman Tony was very helpful and respectful.

Bryce was the best sales person I have ever felt with

Bryce was the only reason I bought from mark Kia,his persistence and professionalism are unmatched in the industry. Bryce not only took a vested intrest in me but in my family as well. I have since referred multiple people to Bryce for this reason. He is not only an asset to your dealership, but to Kia as a whole. I would happily refer not only refer my closest friends and family I would recommend anyone who is looking for a car in general to Bryce.

Best car buying experience!!!

Went in expecting to not get approved as my credit has hit an all time low. I explained my situation to Bryce and he was more than happy to help me out. He was able to get me approved on a brand new Forte with surprisingly low payments and Interest!!! He also gave me a year of free oil changes on top of the 100,000 mile warranty!! I would recommend Mark Kia to anyone, be sure to ask for Bryce!!!!

Bought van

Our salesman Andrew was professional and helpful. We received excellent service without hassels. It was one of the smoothest vehicle transactions we've ever done. I would recommend Mark Kia to my fiily and friends.

All Stars for Mark Kia

Great people! Helpful and friendly to work with. I have used this dealership several times in purchasing and service and have always been satisfied.. My salesman Abdull and the financial officer, Juan, were especially helpful. Many thanks. Sandra Goreham

Amazing experience

When you go here, ask for joseph perez. He sold me my car and he was very helpful and professional! Best dealership experience I've had

Great Service!

I bought my car from Mark Kia back in April, and I have been referring everyone ever since! From the second I walked in, I was treated amazing and had the best service from every employee at the dealership. Car buying can be stressful and aggravating, but Jack Belsanti and Andrew made my purchase stress free! I highly recommend Mark Kia to anyone looking for a new or used vehicle!

Soul'd!!!

My husband did his research, both of us have admired the Soul from a far , the salesman was honest and upfront and worked hard for us. This was a reasonable transaction and we're looking forward to enjoying a beautiful bright silver Kia Soul!

Great experience No Pressure

I had a great experience with Kieran Murphy, the internet sales manager. He was very friendly and professional. Great interpersonal skills. He we as not pushy at all -- no pressure. He answered all the questions that I had. He represents Mark Kia as a great place to shop. I was just looking. I ended up buying a Ford - got a family discount. Great experience even though I did not purchase.

Find another dealership...

When beginning my hunt for the new 2016 Kia Sorento, I stumbled on Mark Kia on Cars.com showing the vehicles price being in the $21,000 range. Being intrigued by the price, I contacted a sales associate and requested more information. After a week of minimal communications and an unsopportive management, I was quoted $26,900! I contacted Kia Consumer Affairs who assisted in communicating my matter to the General Manager. After not hearing back from the dealership, I drove down to Scottsdale from San Diego, the manager and staff were willing to do business with me after that, bringing the final offer down to $24,800. Of course I had to give up the $1000 Kia Cashback guarantee in order to solidify the deal, but they enticed me with the 1 year complementary maintenance package (3 services) and additional options to include installed Side Step Bars. Assuming the side step bars were going to be installed on the next maintenance interval I departed for San Diego. To my surprise, I found out that I was not going to get the promised part because I did not bring it up during the examination of the vehicle. Bottom line, the sales associates and managerial staff showed lack of professionalism and business ethics. The 3 hours I spent in the dealership, I had to sit and witness immaturity and horseplay amongst the sales staff. Please train your employees on proper customer care and professionalism.

Buyer beware

My experience at Mark Kia, a buyer beware.I am a 28 year old with not great credit. Granted I've been working on it. Bought a car on my own, 2 years ago and got a horrible deal. That's what you get when your credit score is 498 and have no concept of credit. I got a 2007 Honda civic. I've paid my car payment on time for 30 payments, credit score went up 75 points, yay me! So let's skip ahead to the present. Found a car online at Mark Kia, a 2015 soul+ but you know the negative equity in my car wasn't helping so let's bump it down to the base model. Good great, a low payment let's go make a deal. I brought my mother in with me to cosign, we gave them a the information they needed Saturday. I explained there is no way I can go over 400 dollars a month. They came back with 470, we gathered up our things,the general manager came out and said wait ladies let me see what I can do. We waited. He said you will pay 400 a month. Great! We preceded to wait, our salesman set up my first oil change and helped me program my phone into the Bluetooth system in the car. We waited,we cleaned out my civic...then they came back and said sorry but it's going to be 470 a month. Seriously? Then a lovely finance man came out and said if you can put down an additional 500 on top of the original 1,000 down I can do 425. We said fine we'll do that. Fast forward an hour and they said oh well the banks are closed now so we'll have to wait until Monday. We were so fed up that we walked out. That evening I get an email from the salesman saying, we will do $430. I slept on it. Decided in the morning, I want this car I will do it. I talked to the salesman AND the finance department before we made the 45 minute trek back to scottsdale and they ASSURED me, done deal come sign and go home in your brand new car! So we go. We sit. We get told our proof of income is not suitable, but it was on Saturday. So all I have to say is this dealership is full of liars, cowards and crooks. And they can go stick it where the sun doesn't shine, a place like Ireland.

By far the best car buying experience!!

Could not have asked for a better experience!They went out of there way to get us the exact car we wanted. Their customer service exceeded our expectations and we will definitely be buying from them again in the future.

very easy, no pressure, laid back

I went in on a long lunch break and met with Jacob K. Super friendly guy, very easy and laid back. Didn't feel pressured, or rushed. To be able to go on a lunch break and get all the info I needed as well as a test drive is an accomplishment in itself. Went back the following day and leased myself new car. Everyone I dealt with was very nice and again didn't feel any pressure from anyone. Just a very easy experience.

1st time car buyer!!!!!!!

I worked with Centennial Leasing and Sales who worked with Mark Kia... the process was smooth and fast and got a great deal on my New Kia Soul!!! Mark Kia worked fast with the time they had... tracked down the model and color i wanted and to get the best deal possible my car was delivered right to me and i couldn't be happier!!!! Thank you again !!!

Typical Car Dealer

High volume dealer. Expect to try to be sold. Note that prices on their websites are typically lower but they try and add cost back in after they get you in the door. First person you meet wont be the person you talk numbers with. Can't remember the name of guy with the black beard but he was right out of central casting. Trying to force you into his numbers. I would walk away if you get the pleasure of talking with him. Overall, customer service was fair to poor, I would look to other Kia dealers in the area.

Quick & Easy

I chose a car online. I got a call back within 5 minutes from Bob Weaver. When I got to the dealership they had my Kia in the shade waiting for the test ride. Bob was friendly & helpful thru the whole process. I would recommend Mark Kia to anyone!

Efficient, Expediantly, and Friendly

Called an online credit program and was referred to Mark Kia and salesman Ruben contacted me with more than enough information that allowed me to find my desired auto. There was no pushy sales techniques just good old fashion customer service. Once I visited Mark Kia Ruben was assisting other customer so I was referred to Arturo who assisted me in my auto purchase by driving me to their lots to further narrow down my selection. He did not hesitate to assist me knowing I filed BK and had not closed yet. Arturo made my buying experience worth visiting Mark Kia as well as all the other staff from the greeter to the finance manager. I will refer my family and friends to Mark Kia

great place

This is the third car we have purchased from mark Kia and they are always super friendly and knowledgeable. Love the way I am treated it won't be the last car I purpurchase from here

Fantastic Car Buying Experience!

I just recently moved to the Phoenix area, and wanted to trade my vehicle. Luckily, I found a vehicle on Mark Kia's website. I am so thankful I walking into their dealership! The salesman, Adam, was already working with another customer, but chose to help me as well. He gracefully balanced both of his customers, and never once made me feel like I wasn't his first priority. We discovered the car I had seen was already sold, and from then on Adam listened to my every want and need and never stopped trying to find me the perfect car. He was able to show me several different cars based on what I had expressed I was looking for. He never once made me feel pressured or tried to up sell me into something I didn't want or was outside of my budget. He happily told me about and let me test drive several cars until I found a 2015 Kia Soul that I was very interested in. We began working with the sales manager, Jacob, who was also fantastic to work with. After doing some paperwork, it was almost closing time. I asked if I would be able to go home and think about the purchase. They again did not make me feel pressured to "seal the deal" there and told me they truly wanted me to feel comfortable. I called Adam back the next morning and let him know I still did not feel great about the Soul. He then traveled to one of their other dealerships to pick up a car he thought I would be interested in based off of my wish list. He set an appointment for me to meet him there at noon, and when I arrived he had the perfect car for me! It met 100% of everything I had desired and nothing that I did not care for. I told him to wrap it up! Again Jacob worked with us on the final details and the experience could not have been better. Then I went to Juan in finance, and again, he was a pleasure to work with. I cannot express how much a enjoyed the car buying experience with these guys! They truly worked to get me the car I wanted at the price I could afford!

Fantastic!

Everyone i dealt with was an absolute pleasure, i was given great service and felt so comfortable. They did everything in their power to make me happy and made the entire process so simple. will absolutely recommend them to any of my friends for all their car buying needs.

Best in Class!

We came to Scottsdale from Massachusetts to help get our daughter who is moving here settled in. She needed a car and luckily we found Mark Kia. They picked us up at our hotel in the car she was interested in, a Kia Rio. When we got there everyone was very friendly and professional. Our salesman, Robert Lemon III, was a fantastic help. He was very patient, informative and extremely helpful with taking care of a few minor issues with the car. From the beginning to the end of the process we were treated with respect and a high level of courtesy. Since it was Saturday, we even got a free barbecue lunch. When Robert noticed we were in urgent need of sunscreen, he even offered to purchase some for us. We politely turned that offer down but later when a different salesman, Adam, saw we needed sunscreen, he handed us his own personal tube that we gratefully used. These guys go the extra mile. All of our many questions were answered. Robert and his colleagues (Adam, Shane, Mike for insurance, and Chris in service - to just name a few) provided best in class service. We will highly recommend Mark Kia to anyone we know looking for a car. Thanks Mark Kia! - Jon, Lora and Rachel

Out Standing

My experience through the whole process was very quick. The Delivery with Kieran Murphy was Awsome. From start too finish was a pleasure would recommend to everyone.

What a Waste of time!!!!

Called on a vehicle, which they asked us to come down and see. Drove an hour away and the car hadnt even been cleaned...baby formula on seat. IT WAS SO DIRTY YOU COULDNT EVEN TEST DRIVE Total waste of time and gas!!!!!

Great Customer Service!!

Cameron was very great at helping us find exactly what we were looking for. I will be using him to find the perfect first cars for my 2 kids next year for sure.

Happy Customer

I am very satisfied with the purchase of my new car. I was surprised at how much better my experience was at Mark Kia than my previous car buying experiences. The Delivery Specialist Cameron Buck was so helpful in explaining all the features of my new car. He made me feel well informed and answered all of my questions.

Happy Mark Kia customer!

Our salesman Bobby and delivery specialist Janice were great! They both were professional and friendly. They got us in and out on a busy holiday weekend. I would definitely recommend Mark Kia to my friends and family.

Great Service

We got a great deal on our new Optima. The experience was much better than prior experiences buying cars. All 3 people (Chris, Angel, and Blake) we worked with were personable and efficient. We love our new car.

Mark Kia! Easiest & Best Car buying experience!

Thank you to Mark Kia & Cameron Buck for my wonderful Kia buying experience! Cameron helped me find the exact car I was looking for without the pushy Salesman reputation. I was looking to get out of my Dodge Challenger and into a Kia Optima. Cameron truly listened to my wants & needs and got me into the perfect car for me for a great price. He was extremely knowledgeable about the vehicles and in the rare case he couldn't answer one of my questions (instead of making up an answer) he would find a person who did know the correct answer. Financing is always my least favorite part of purchasing a vehicle and being reassured by Cameron that it would be painless helped... even if I didn't believe him. After sitting in finance for a short few minutes to sign the correct documents I was amazed as to how easy it really was here. I wasn't pushed or persuaded to buy some extended warranty or extra additions. The gentleman in finance was wonderful and I was out in minutes. I arrived at Mark Kia after 7p.m. and Cameron and the team were willing to work with me and stay open as late as needed to make sure I felt well served. To top it all I bought my Kia while it was raining and they invited me back for an expert detail to feel great in my new clean car. Leaving that night I knew I had the easiest best car buying experience yet and I have Cameron & Mark Kia to thank for it! I wouldn't just recommend Mark Kia to anyone, but my friends & family too! Thank you for all you do guys!!

Great Service, Great Price!

I have been thinking about a second car and looked online at several. The Kia Optima looked very appealing to me but I wasn't sure I could afford it. I have heard a lot of good things about Mark Kia and I paid them a visit. The salesman, Cameron Buck, was very knowledgeable and helpful. I told him what I was looking for and the price range. They have a large stock of vehicles and he took the time to find what I was looking for and fish it out from their stock. Not only did they find what I was looking for, I was pleasantly surprised that I could afford a model upgrade higher than I anticipated. Cameron was knowledgeable, attentive and has followed up multiple times to ensure I was happy and to remind me of the service benefits that came with my purchase. I hate buying cars as most people do. But this was a pleasant experience.

great service

I got a great deal on a 2015 optima .My sales man Bobby was efficient and professional and my delivery manager Janice was a sweet girl and informative. I I highly recommend Mark Kia and there great customer service.

A+ service : )

Thank you Cameron Buck. You have made everything go smoothly. After my first oil change Cameron called me to make sure everything went well. Thank you for the good customer service.

New car buying experience

Excellent serice with sales and service personnel. I was very please with the entire experience

Excellent service, Everytime!

I always have high expectations, so I request Cameron Buck to ensure that I get the best in Customer Service. He is honest and helpful every step of the way, I would definitely recommend him.

great staff

I went in and I was immediately greeted. Camron was very helpful with my trade. He and jack made this experience very easy and enjoyable. Camron, thank you for all of your help. I really appreciate you.

Very helpful!

Had a great experience with everyone I encountered at Mark Kia. Cameron was a huge help and so kind. Would highly recommend them to all.

A+ service A+ Experience

Sales (Bob) Finace (Blake & Chad) Service (Janice) best car buying experience we ever had. I will recommend Mark Kia to all Friends & Family. Navallez family

If you had a friend in the car business...

The folks at Mark Kia are truly there for YOU. Not only did they answer my questions, but they listened, which meant a lot. I got a chance to speak to a nice young lady, Janice, who was very helpful and friendly. All the staff were professional and friendly. I actually don't dread going to car dealership anymore!

Best car buying experience ever!!!!

Ryan Paradiso, Bryce Young and Dublin ARE ABSOLUTELY AMAZING! The knowledge this team has and the genuine , helpful culture at Mark Kia was beyond refreshing.

Perfect Car Buying Experience

I will return to Mark Kia for all my car needs! I have never had a bad experience with them, they provide the best service of anyone! They cared about me and my needs, they held themselves accountable in the expectations they gave me, and they exceeded all my expectations with their efforts on my behalf! They worked and worked and worked with me to find me the best possible fit for me and my needs. There were times I would start to get discouraged but because of the good people at Mark Kia, they just worked harder and pull together even more to help me. They were willing to do whatever was necessary to find a car that was a good fit for me! I felt more that they cared about me and meeting my needs rather than their concern to just sell a car! I am grateful I went to Mark Kia and I will always return to them because I know that they are good honest people who are looking out for me and my best interest and it's not about making a sale it's about providing good service to people meeting needs of others! :) Thank you Mark Kia!!!!

Great Customer Service

This was my first car buying experience and was a great one! I stayed with in my budget and got the price I felt my trade in deserved. My sales man and delivery specialist Janice and Dublin were professional and patient. I highly recommend Mark Kia!

Great Service and Friendly Staff.

I bought a New 2015 Kia Forte from this dealership. Must I say, I received great service from start to finish! Not only that, but the staff at Mark Kia was very friendly in assisting me in whatever I needed.

Great buying experience

Sales staff was wonderful and courteous. Deal Was great. Been buying our last 7 cars from Mark Kia. Follow up after the sale is good. The servce department is fast.

great service

My husband and I went into mark kia to trade in our 2013 optima for a 2015 and were greeted right away everyone we came into contact with were very professional we were in and out within a couple hours! We had an excellent experience and I would recommend them to anyone!

Exceptional service

As a experience car buyer when I came to another car dealership I was expecting to be haggled and annoyed. But to my surprise I received exceptional service. They gave me the price I wanted with out the usual back and forth game. My delivery specialist Janice was patient and informative, I appreciated the Mark Kia team giving me a personal car buying experience. I would definitely recommend them!

Awesome customer service!

We came to this dealership and walked out with a brand new 2015 Kia Soul. I love everything about it and I honestly feel like I got a great deal. Great customer service, would come here for my next vehicle for sure.

Customer for nine years

I have been purchasing my new vehicles from Mark Kia for the last nine years. I have had to buy 5 so far, which is more than I would have liked but was necessary due to our family growing and extensive travel on our car because at one point we lived in Maricopa. I have always been happy not just with the buying process, but also with the selection process, the delivery process, the financing process and the service and warranty efforts, in the event those types of visits are needed down the road. Service that encapsulates such a positive level in so many different aspects, is service worth returning for, and that is the reason we keep on doing it!

April 2015