Marcotte Ford Sales

The very best!

Excellent service Thank you so much Very friendly service as always

Quick lane

Quick lane did a good job for 50,000 check and oil change

first time customer

everyone was so helpful for me picking my escape from internet to saleman and all wonderful people at marcotte i will be telling my friend and ill be back for my next car or suv

Facility & Staff extremely helpfull

I purchased a Ford Escape. The staff was very cordial and informative. I recently returned for service and found that to be an excellent experience. I look forward to a long happy relationship with Marcotte Ford

Great Expedience

Edge Sport Chris and Nicole did a fab job with the transaction very knowledgeable and service was outstanding!

Great service

I appreciate when I come in for service at the quick lube that rob and the staff know my name and my truck and are very helpful and never try to sell me stuff I don't need.i've been a customer for 8 years and will continue to be for that reason. Thank you bob w

Service

Everyone is always polite and friendly. On the last visit people even opened doors for me! The work is done quickly and correctly. The waiting area is comfortable.

Quick Lane at Marcotte Ford... #1....

I cannot say enough good about the Quick Lane at Marcotte Ford...Time and time again, they have taken care of me, this last time, they waited for me to come and check out my problem, and it was closing time, I needed a battery in my wifes Honda pilot, Rob the asst Manager told me, we will wait for you, take your time... they are awesome at Quick Lane..they always take such good care of me...thankyou so much

Great

I would recommend the repair shop to anyone, very fast service and nice people to deal with

Best Service

We needed to push up our appointment a half hour because we were held up at work. Thank you for your understanding.

Normal Great Service & Excellent Staff

The service as always was great. The staff which is an extension of the ownership are tremendous. There are not enough words to describe how great it is to deal with anyone from Marcotte Ford. I would never go to another dealership to buy/lease/rent a vehicle nor go anywhere else for service.

Excellent facility

Everyone I talked with at Marcotte Ford was great. The sales people, Sales Manager Franny, and Mike Marcotte are all terrific, wouldn't hesitate to go back or recommend Marcotte to anyone.

service customer

front staff was pleasantly nice and tech were prompt and quick service

Great Service

Excellent service for all our Ford vehicles. Chris Pariseau leads the way.

Ronald

just great people at Marcotte Ford your lub deptartment is excellent

great service, honest and customer oriented

Great service, quick, friendly, and no pressure sales for stuff you don't need. Only thing missing is vacuuming the car but its not worth going to the other guys just to add a vacuuming.

Great deal on a lease.

Great people at Marcotte! Helpful and took good care of us.

"A GREAT EXPERIANCE"

The best in all New England!!!!!!!!. Wouldn't go anywhere else.1. 2014 Ford Edge Sport2. Service is excellent!!!!!3. The staff is amazing!!!!!

Wonderful Service

You had the part in stock that needed to be replaced!! a Mirror !! Thank you1

Very Satisfied Customer- F150 Owner

Excellent service!!! Thank You for breakfast!!! I'll be a customer forever!!!

Great Ford Dealership

Honest, reliable dealership that deals with you honestly and provides excellent service.

Best sales, best service!

I have bought many cars over the years and find Marcotte Ford to be the very best place to buy a car. Friendly, helpful and honest. And love my new car beyond the best!

Excellent Service

I'm very satisfied with my service at Marcotte Ford. Very nice employees who care about their customers. The Saturday breakfast is a real nice gift to give to their customers.

Great service and timely

They took me right in and didn't take that long and they didn't say I needed anything unnecessary like other places I went too.

Little Women

Marcotte is a first class organization. Focus tranny stinks.

Great communication!

Steve was great - he helped me with my oil change, which also turned into needing a new battery. He called before doing anything we hadn't discussed and he was professional and kind. Im always happy with my experience at Marcotte. Everyone is always friendly there!Thank you!

Great service

I purchased an Explorer for which I'm so happy I did. From the moment we walked up, spoke to salesmen, picked out the vehicle, spoke to the loan agent and to the service department we felt like home/ family. Excellent experience ! Thank you

Great Service even after the sale!

The service is always great in your service department. I am a little bummed that my car needs alot of work for a new car (Ford Focus), but that's how it goes sometimes. Because of their great service, I am willing to except the warranty issues...keep up the good work!

Great Experience

My husband and I purchased a 2013 C-Max Energi Hybrid. Both the salesperson, Mark Lyon and the finance person, Glen Gagnon were extremely helpful and gave excellent service. Our 2003 Focus ZX3 was in for repairs. The service provided was excellent.

Service extradonaire

I always feel like my needs are important to get taken care of, for car and myself to make it as convenient as possible

Ford for ever

As I have come to expect, excellent customer service. Keep up the great work!

Very pleased with service appointment

Service was prompt. Staff was helpful. Helpful being able to use a loaner while my car was being serviced.

Great Service

Came in for my first service on my car. They were fast and courteous. Thank you!

Great Service, With a Great Attitude

I recently leased a new Ford Focus 2015 from Marcottte Ford, I could not be more satisfied with my purchase. The whole staff was upbeat and happy to answer any questions and also proceeded with a follow up just to make sure I was happy! I would recommend everyone go here!

Great family dealership

Again, James Filomeno did an excellant job, new his product well, found me the truck i was looking for.

Ford Edge

I just got a 2016 ford Edge and it was a great over all experience. No games no pressure very easy process. I would recommend to anyone

Great service

The people behind the counter are polite and my car is done fast.Great service.

Great Job

As always the service was great. Everyone in the service department was personable and efficient in completing the work and having me on my way.

Great Service Department!

We love the Service Department! Very well run! We will definitely return!

Service

Service and staff very friendly. Went Tuesday free breakfast to boot great.

Great Service.

Stopped for a State inspection sticker and a oil and filter change. The Service dpt.took care of my vehicle needs and I was back on the road in no time. Great job.

Great service

Always a pleasure to get great quality on service provide by marcotte staff.

service

As always, the service provided to me yesterday was great! The staff members are pleasant and efficient. I am well pleased.

Oil Change and Car Check

Had my oil change and state inspection completed in a timely manner. And Marisol set me up with the Ford Advantage Program and now I am on my way to earning credit towards work done. And now I have just 3 more oil changes before I get a free one. !!!!!!!

10,000 Mile Service

I was in and out quickly and that is important to pretty much everyone! Thanks!

Wonderful Service

Staff is always gracious; breakfast was a nice treat!

Help and friendly team, timely and transparent.

Clear in terms of problem and options. Timely and effective advise.Thanks,Jeff

Great service

As is usual the service dept. out did itself both in courtesy and quality of work.

Great Service, etc

I am very satisfied with Marcotte Ford otherwise I would have stopped coming a long time ago. I hope to be able to buy a new vehicle from Marcotte so I can continue going there.They are fast and try to tell you what options you have. They do not bleed you dry.

Survey response

Marcotte Ford is an excellent place to purchase and maintain your vehicle. Great people to deal with.

Services

I needed an oil change etc., appt was 10:30, showed up early and was taken. Enjoyed a great breakfast at the Lugnut Cafe, took my coffee in the wait room, read the paper, enjoyed the TV. Everyone was pleasant and courteous and soon was on my way. Thanks again Marcotte Ford.

Amherst Insurance

When I pulled into the garage I was greeted by a very friendly gentleman and then when I went inside another gentleman was also extremely nice. A+ for customer service. My vehicle was service in a timely manner. I was extremely happy with the entire visit to Marcotte!

2009 Escape

it was fine; except I find it rude that you require at least 50 characters

Great Service

As usual the service was quick, and courteous. Always enjoy having my cars serviced there.

new battery

I had a problem with starting my 2011 Ford Edge on a very cold day. I called Marcotte Service Dept. and brought the car in the next day for a new battery.

Bought the first car I looked at.

Steve in Sales was very professional and helpful - Service Dept was quick to respond to any issue or question. The Fusion Energi is a very advanced and technical car. Many extremely cool features and the Staff at Marcotte are up to the challange

Vehicle Reapirs

Service is great and Michelle Mathieson is wonderful to deal with!!

Explorer service

As with any car dysfunction it can be stressful and worrisome. I have had only reassuring ,timely and trusting relationships with the people from Marcotte. Thank you so much for putting us at ease and as always correcting the problem efficiently.

Great service

Friendly staff, good service, good breakfast. Will come back again.

great service

Service was great. Friendly atmosphere, job done quickly and as promised

President

This is my third truck I purchased in 6 months. Ron Toelken has been great to deal with. I have purchased several trucks from Ron in the last 10 years. I'm glad he is apart of the Marcotte team now.

Very Happy

I leased a 2016 Ford Escape. Our sales rep was Jeff Duffy. He was extremely patient with us throughout our decision-making process - there were SO MANy options to decide on!

Great everything

They have a customer for the rest of my life, I felt at ease knowing that they would fix my f150

Inspection

Top notch as we expected everything would be and was very quick

Great service

I walked in and they immediately knew who I was (my husband had called about a flaT tire early that morning). In no time at all I was on my way home!! Amazing service and friendly staff!!!

Great Service

Service department delivered what they promised and indicated some maintenance items will be needed in the future without pressuring us to do something now that was not needed as of yet.

Great Service Experience

We have a 2015 Ford Edge purchased at Marcotte. This was our first oil change. It was free! It was timely! It was hassle free! Every experience I have had with Marcotte, from the initial purchase of our vehicle to this, out first service has been a great experience. I highly recommend Marcotte for purchasing a new vehicle right down to the friendly staff and excellent service department.

great service great advice

great service, courteous, quick. Happy with every visit so far

service was quick

It would be nice if a service tech or writer went over the repairs to the vehicle instead of the clerk (they did not repair the vehicle and therefore have no idea of the repairs done or of future repairs) also at the same time, that individual could explain future concerns and any call back updates.

buyer

We had a 2013 escape on lease turned it in for a 2016 escapeand We could not be happier. your service Department,sales,financeare top notch all the way to the end.and that's the reason we came back.

Great service

Everything went fine, great service, very nice people and I would recommend working with them.

No wait

Made me feel like a valued costumer. Fast on and out

MR. DONALD HEROUX

SERVICE WAS GREAT & FAST. OH & THE BREAKFAST WAS GREAT ALSO.

Ford Driver

This is my fourth vehicle from Marcotte! And our family's fifth. We go back because the staff is great to work with. We also get our service done there and find the service department to be well run. It helps to have the loaner car when one is in the "shop". We highly recommend Marcotte to everyone in the market for a Ford.

Great help at Marcotte

Ford F150 had problem and needed service. Every encounter with staff was pleasant and friendly.Mechanical service has been fine. What was fantastic was the free loaner because I purchased my Ford at Marcotte.

Car lease

It was good experience and the staff was very helpful!

2014 Escape

Mike and Brian were great to deal with! They really took the time to make sure that I got the right car! I'm a returning customer and will be back for my next car for sure. Marcotte Ford is a GREAT place to buy a car!

I'll be back!

Staff was friendly and helpful, when something was wrong, they fixed it immendiately

Great service

Great service. It was timely and thorough. Very professional.

Professional, timely and friendly

As always a pleasure. The service department was professional, friendly and ran on time. My salesman made a point of coming over to say hello and visit with me. The very delicious breakfast that was available, was an extra bonus. Thank you yet again.

Plant Operator

Brought 2014 F150 Limited in for a flat repair, I was treated excellently, my truck was taken in right away, and within 30 mins it was completed... once again, the Quick Lane delivers on there promises... awesome job!!!

Tire Repair

They fixed a tire and I was on my way - good job! They fixed a tire and I was on my way - good job! They fixed a tire and I was on my way - good job!

Great services

I have a good experience with you and nice service. Keep the good work and service.Thank you!

Easy service

Quick and easy. They even provided a nice hot breakfast.

Issue resolved

The service department always resolves my vehicle's issues.

Great Team

The sales team at Marcotte is the best I have ever experienced.

Repair

All good. Would have liked suggestion of calling ford for coverage of sensor power door buttons. Called on own

Thank you for your service

I just want to say thank you. I have not had the best luck with this car purchase (had to have some unexpected work done an the car since month one). However, pertaining to this service transaction; Jon R. was pleasant, and addressed me in a professional manner. I purchased a pontiac grand prix in Feb from this dealership. I love that I'm offered a loaner car while they work on the vehicle!Again, thank you.

The whole experience!

My son decided to give me a remote control for Christmas so I called got an appointment quickly and it was installed faster than expected. The fact you provide a loaner car is an outstanding bonus. They also did my inspection sticker. Marcotte is great!

Good folks, good work and fairness.

Good, honest no-nonsense service. No trying to sell you something you don't need, just good, clean, accurate work. Manager Rob does a great job. Thank-you!

Safety recall

Very fast and complete, came in for a safety recall they completed that day and all so give my wife a ride home

Service appointment

Call-back service for transmission module for 2012 Focus. Scheduled appt./was taken in right away/took less time than predicted. Everyone courteous and friendly. Totally satisfied. My only dissapointment was finding out Patrick no longer worked in sales. I really felt comfortable with him.

Review

I always get consistent,good, friendly service at Marcotte

Great service

Purchased and serviced a 2014 Ford F-150 pre certified used truck at Marcotte Ford. Very satisfied with all interactions with this dealership.

Simple Process

We purchased a Ford Transit 250 thru the Commercial group. James was very responsive and helpful during the entire process, would recommend him to others.

Great Service

Service Staff was great and very accommodating. Jeremy in sales was very patient and professional!!

honest

free car rental was great. they found a problem and told me it was under warranty instead on trying to charge me. i like honesty

Great service

Very fast service and breakfast was wonderful ,great dealership

Quick Lane

I was very satisfied with the service I received at QuickLane when I purchased my tires.

Great Service at Marcotte Ford

I have to say that yesterday's visit was more positive than I have had in the past. I went in early for just an oil change; 7 am and have to say that this was one of the BEST experiences that I have had. I have to give credit to James Broz.... your Service Adviser who is one of the main reasons why I keep coming back. From the time I pulled my Ford Edge in, I was greeted by three workers who directed me to the service door, and then Jim who even at that early hour was awesome in getting my car set up and explained about a recall that is forthcoming. Overall, GREAT Job to Jim B and staff. Thanks for making me feel relaxed and comfortable. Sincerely, Joe Sieracki, Jr. Proud 2010 Ford Edge Owner.

Great Service

The experience wasn't what I was expecting as I came in for a $40 oil change that included a 65k checkup. I left having to replace my rear brakes $477 later. All in all it had to be done and Marcotte did a good job. Thank you

Exelext customer service

Traveled 76 miles to buy a blue left 2015 f150.Showed up at 700 on black Friday Dealer Sales department was scheduled to open at 900.745 I was going for a test ride friendly staff general manager came in early to close the deal.I was able to nogiate a great deal even better than the best lost leader pricing advertised by the largest Dealer in the state.Very happy with the deal.I wish I lived closer and could have taken advantage of there service department.

Very easy

Extremely easy; made an appointment, was greeted when I arrived by Jim in the service department. Told him what I wanted done, he said he would call, he did. Truck ready next day, day before Thanksgiving. Told him couldn't pick up until Friday. No problem, go Friday, greeted again, paid bill, very easy.

Great services

Tuesday started off my day with free breakfast and then a ride to work...the end of the day I was picked up as my car was ready

Great service, friendly atmosphere

Went in without appointment and was out in 40 minutes - excellent services

Fast Service

The 2015 Ford Transit Connect just needed a oil change. What we appreciated was when I called for the oil change, I was told to bring the truck right in. That kind of service is critical in our business.Thank you!

mmmmmmmmmmmmmmmmmmmmmmmmmmmm

It took over an hour and a half to get my oil changed and tires rotated, this took place on a Monday morning, I do not know if this is normal.

Job well done

I had experienced a "hesitation" as I accelerated and when I had my 2nd oil change I mentioned it. I was told is was a defected clutch in the transmission and a part had to be ordered. It took a couple of months but I got the call and brought the car in and left it a couple of days because I was going out of town. Jim in parts dept. called me and said the car was ready... and as I drove it out of the driveway, it was like a new car. Wished I had complained sooner. They did a terrific job... first time.Thanks

Marcotte Ford

Was looking for a used car, liked the Ford Fusions, had a really great agent, Andrew Tesini, who reassured me about the vehicle and it's reputation. I have been driving my 2011 SE Fusion for about a month and I like how it handles. Definitely am enjoying it. I would like,though, more information accessories ( such as tire pressure warnings and temperature etc...) like in the new dodge dart. Othewise it's great and like the style and look of the 2011 front end.

Great service

The service staff are very helpful and honest. My car was accurately diagnosed and resolved. I asked for help and was greeted kindly and they were happy to help.

Great service, Free breakfast and free loaner car.

I'm sorry for not responding sooner but I don't check my email that often. Sometimes once every 2 weeks. I thought the service was great and the work was completed quickly. I'm hoping that some time next year I will trade my van in for a newer one. Thanks.

Great service

I had an oil change and inspection sticker done. Everything was done well and quickly.

Great Service

This was my 1st service on my 2013 Escape which I purchased this past spring.Marcotte service certainly deserves to be prefered!!Courteous staff.. I dealt with Jim. Very accommodating!

Nice Place

As always, people were polite, friendly, and efficient. I had routine service (oil change) and it was done very quickly!

Great Service

Fsst, efficient service. Came in without an appointment and was accommodated immediately. The quality of work is always excellent and accurate. Whenever I needed service that was to take some time, a loaner was provided to me. The staff is always very friendly and helpful and I will continue to have my F-150 serviced at Marcotte.

Wonderful experience every time I visit

Great service and great people all around!! Would recommend Marcotte to anyone

Great dealership!

Marcotte Ford Dealership has exceeded our expectations at every step. From Andrew helping us complete the purchase of our Ford Escape to the efficient, pleasant and reasonable priced service. We would not hesitate to purchase future vehicles from Marcotte.

Great service

I routinely have my high mileage vehicle serviced at Marcotte Ford. Great service as usual on 2007 Taurus. Both the service adviser and the vehicle technician did a great job.

PRESIDENT AND CEO

NO HASSLE THE LOANER CAR WAS WAITNG AND READY TO GO VERY PLEASE GOOD JOB.

recent service at Marcotte Ford Sales, Inc.

Efficient, concerned, personable. Both Jim and Michelle helped me. Michelle has already scheduled an appointment for a recall and for a MA Inspection Sticker in January.

Always Excellent!

People are so helpful. Always do a great job on my car!

Oil Change, but 1 complaint.

As always, I'm completely satisfied with the service department. The only complaint I have, this is the second time this has happened. Last year, my "Check Engine Coolant" lite came on, and I was charged $28.00 to have the lite reset, which I did get reimbursed for.Again, the lite came on, and I was charged $49.50 to have the coolant tested and the lite reset. My truck only has 39K on it and I can't imagine the coolant going bad with such low miles.That is my only complaint.Don Pare

Physician

Thanks for your consistent friendly and competent service.

Marcotte Ford is the best.

My family has been purchasing vehicles from Marcotte Ford 3 generations. Our experience has always been excellent. They are always very professional. They go out of their way to provide the best customer service.

Great Service!

I always have a good experience at Marcotte. It's why we keep going back!

Great service

Always happy with Ford service. Have been going there since truck was new.

Fast, Complete and Thorough Business!

Great Customer Service, fast thorough service and even with a walk-in and no appointment!!!Awesome business at EVERY visit!!!

Marcotte Ford has Excellent Service

It was very fast, convenient, professional and friendly!!!

Great Service

Staff at Quicklane are courteous , professional and efficient.

Great service

I was running a tight schedule and your service team got me in and out in record time making it possible to pick up my next cargo on time. My 3 year old grandson!

Love the service

The service we received at Mascotte was as good as it gets. Everyone was courteous, our truck was ready quickly. We drive an hour to get to Marcotte. There is another Ford dealership half an hour closer but no one else is going to work on our truck!

Always good service

Service was good as always. Jim always does a great job seeing my needs are met. Only issue was when I picked up car I found oil residue on my console which may have been left by person working on my car, which ended up on my shirt when I put my elbow on it.

Great service

1st class service, worthy of future service.Definite a place to use for all repairs.

Good service and wonderful breakfast

My wife and I went in to get our annual inspection sticker. We were advised that there were several folks in front of us so there could be a wait. The good news is it was Saturday morning in which the Lug Nutz Cafe was in operation. We had our breakfast and chatted with another customer. About an hour later the lady we sat with was told her oil change was finished, shortly thereafter so was our Explorer. Truley a wonderful experience.

Great loaner program

A loaner was pre-arranged by the dealer because the recall fix was going to take 24 hours. Nice job!

Great Services

Service staff was very helpful and the best thing; my interior was spotless with no oily signs of service work being performed on the truck.

Great service, clean facilities!

Quick service & great staff!! Always love going there on Saturday morning cause I can have breakfast wile waiting on my truck to get serviced

Service

Great staff, and quick turn around time on service of the vehicle

The Works Oil change

It took way too much time to do the job that usually takes about 45 minutes, took close to 1 1/2 hrs.Staff could of at least informed me that oil change will take longer than expected.Was not happy at all.

Tires

I had a flat tire on my way home from work on Monday. When I got home, I called Quick Lane and the the Service Advisor brought up my profile. We talked about what I wanted and what they could do. I dropped the car off on Tuesday morning and was taken to work by a very nice driver. When I picked up my car, I received the same courteous service that I received over the phone on Monday evening and Tuesday morning. You have great employees that work at Quick Lane.

Great service

Great service. Always friendly and willing to explain what is up with the car. Never over sells!

Great service.

Our experience was great they got my car in and out in the time frame they said they would.

Great service

Ron was great to deal with. Very knowledgeable. Thumbs up job

Great service

Nicole was very pleasant when I purchased my 2011 Escape. Marcotte was willing to negotiate pricing while another ford dealership wasn't. They also gave me a good offer on my trade in, a 2008 Fusion. Will be telling friends and family.

Great Service

Excellent staff, very friendly, helpful and prompt. My experiences at your dealership are always positive.

Great dealership!

Once again the service was top notch from start to finish. My car was in for an oil change and needed one tire replaced and another fixed. So happy that I opted for the tire protection package when I purchased the car. All the service was done in a timely manner and I was in and out and back on the road in no time.

Oil change

I arrived just after they opened staff couldn't have been nicer.... They put on the decaf coffee for me immediately

Great service

Service staff was great, repairs completed on time

Ford 500

Was quick, respectful, and relatively painless. :)

Great service

Great service all the time also the hours of operation really works for me since I work from 8am to 6pm. Thank you

Repair service

Repairs to a broken drivers' side mirror of my F 150 truck were done quickly--in less than the anticipated time--and professionally. I was treated with respect and I will definitely return to Marcotte for any future necessary repairs.

Service

I came in for a 65,000 mile service. After the service there was a vibration when I drove on the highway. I called Monday and Service took me in the next day right after I got out of work. Car is fine now.

Great Service

2015 CMax energi. Had oil change as we had put 4k highway miles. Staff very helpful in confirming our concerns with time for oil change. Engine worked while on highway. Great service

Excellent Service and Great deals

I have been with Ford for the past 7 years with my Escape. I have always had great communication and excellent service with the service department. I have sent many people to buy a vehicle at Marcotte Ford. I think they have the best deals and they know how to give excellent customer service.

donald c. boileau

i bought our 2013 ford turaus in nov. 2013. the sales person mr. duffy was very helpfull as was all who helped me to purchase our car. the service at marcotte has always been the best. we will be in the market for a new soon and we will certanly go to marcotte.

great and fast

Very good service and gad my truck all set in under an hour?

A little disappointed.

Everyone was very nice. However I didn't understand why you charged me this time for my tire repair. I bought the tires from you and you didn't charge me a few months back for the first tire that needed repair.

once apon a time at Marcotte

focus... has transmission issues... you guys have been great with it... I think the tranny is still a problem for ford but you know that.

Easy to do business with!

I purchased a 2010 cargo van from out of state. It was the smoothest and fastest process I've ever experienced when purchasing a vehicle. Max had everything taken care of before I arrived and is a real pro. Well done!

Great Service!

They get me in and out quickly, Everyone there is helpful and friendly. Great place to do business

nice job

It was just an oil change and inspection you guys did great

Great service!

I have a 2009 Ford Escape and I absolutely love it. The staff is really helpful and friendly and they had a rental car for me ready to go until my car was ready to be picked up!

There for me in a potential emergency . . .

I am so thankful to Jim, the excellent mechanics, and all the staff. I had an unexpected warning light come on as I arrived at work in Springfield. I have a 2014 Explorer and the warning involved my tire pressure. I did not want to leave work at the end of the day and see a flat tire. Jim let me bring my vehicle in right then and my tire pressure was adjusted (and the point services provided as well apparently). I now understand that this may be an ongoing issue as weather temperature fluctuates, but there was no way to know unless the problem was diagnosed properly. As the days get shorter, it was a great source of comfort to have the Explorer checked sooner rather than later. Many thanks to all, (PS: Jim offered a breakfast card, but I was too nervous to eat.)

Good work!

Everything spelled out clearly regarding total cost--questions were answered concerning previous tire deals.

Normal Great Service & Excellent Staff

Staff as always are great. They know the customers and vehicles and do a thorough job and insuring that the vehicles are always completely serviced. The service is always "top knotch".

Fast, courtesy aervice

Prior to my visit I called to see about alignment , oil change and possible brakes after my new tires were purchased . Rob who took the call ans phone professionally and courtesy . Next day was treated the same, good news didn't need brakes. I recommend Quick Lane to everyone who wants fast courtesy service.

Marcotte Ford = Quality Professionalism

Everything went well, and the service staff was very professional. I give a shout out to Jim as he helped me get my car finished in a timely manner, and kept his cool even knowing I was being a bit pushy to get my car back. The only thing I was slightly discouraged with was, my car was given to a tech. that worked second shift, so it would sit during the day and only get worked on in the evening. Which I had a free loaner so it wasn't a big deal, but I also paid for insurance on the loaner so each day cost me more money.Overall my experience with Marcotte has been awesome from day one when I purchased my 2013 Taurus and I anticipate our third vehicle vehicle to come from Marcotte as well. Keep up the great work everyone!

Great Service!

Your team at Marcotte is amazing and I love my car. Three years ago Bonnie helped me lease my 2013 explorer and Patty helped me with the financing. Today, Patty helped me buy out the lease because I love the car so much! And I can't forget Brian, who has been my go-to service guy for at least the past five years. I will definitely continue to recommend Marcotte to my friends and family and hope you will pass along my compliments to your team.

Great services, clean facilities.

I always go to Marcotte Ford for their great service. I appreciate getting a loaner when my car will be tied up for the day.

Bob Stoops

The truck is great.The only problem I have is the Bed Liner is not in just right.

good service

The service representative was polite, took my info and had my car work on and was completed in a little over and hour.

Owner

I highly recommend Marcotte Ford to people. I actually have sent someone there to purchase a Ford Focus. I recently purchased my focus and had excellent service although I am not totally happy with the car. When I called for service two weeks ago, I was spoken to very rudely by the woman in the service department. She was abrupt and didn't seem to care about what I had to say. I sometimes feel as though excuses are made for the issues at hand.Overall, the sales department is great, and the service techs are as well.

Awesome Car

I purchased my very own first car, a 2013 Ford Focus from Bonnie Nieroda and I love the car. I never knew how to drive a standard, but now I do! It's really fun, actually. Bonnie was very helpful and I am very satisfied with my new vehicle. Thanks, Bonnie & staff at Marcotte Ford!

Friendly & Knowledgeable

Service was prompt and complete. My 2007 Ford Ranger was checked over and all needs attended to. Thank you for your courteous service.

Great Service

Once again the service was extremely fast, friendly and well priced. The Service department is one of (if not ) the best around. Thank you.

Ford F-150 2015

nicole was excellent she kept me up to date on the arrival of the vehicle and made the process very simple hats off to a job well done.

GREAT SERVICE

ALWAYS FREINDLY AND HELPFULL, QUICK SERVICE AND CONVIENENT NO APPOINTMENT NEEDED, GREAT TO SEE THE SAME TECHS TO WORK ON MY CAR

Great Service Department, friendly service

my problem was repaired rather quickly as it was only minor, The service Manager had the mechanic on it as soon as I arrived and it was repaired in a short, time, all is well hats off to service department, that is why I go to Marcotte Ford

Great service great people fast response .........

All good .fusion 2010 an edge 2012 sale people really helpful and the manager in service really helpfully in take care all, not complaining,good people ?

Great Service

This was the best service I had received compared to the previous visit.Communication was at its best compared to my previous experience.THANKS AGAIN

ford edge

les associate was great and very patient with us. Always have enjoyed your service staff. Your parking situation is pretty awful and your waiting room needs to be larger and better appointed. The waiting area in the service area up the street is fine but kept too cold. Finance process, although staff was great, took much too long and is designed to sell stuff rather than just do what is required to complete the necessary finance process. Hated the interest rate which came close to killing the deal. 0% is a big incentive for sales as I'm sure you are aware.Love the breakfast, nice touch.

Great experience, would go there for my next car.

Very helpful! Everyone there had a wide knowledge of the cars I wanted to look at. They were on top of my budget, as well as what I was looking for.

Escape oil chg

Very fast and was treated with respect. Always a positive experience.

Good service and sales.

Service was fine. I trust the advice of Bryan Garzinski as "my service advisor" . I know nothing about cars, so I follow his recommendations. He also sees that I am treated well in all aspects of my service experience.

Quick lane

service was very goodRob did his best and the out come shows. very happy thank you

Service

I am satisfied with the response and the ride back home. As for the quality of service I will know over time if indeed the jerking problem was fixed. I hope so. But overall experience was OK.I did not buy a vehicle.

Great place to do Businness