Marano & Sons Auto Sales, Inc.

4.7
Overall Rating

Customer Service: 4.8 Buying Process: 4.8 Quality Of Repair: 4.0 Overall Facilities: 4.5 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.9 Overall Experience: 5.0


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good experience

4.7
Craig Splihte on 08/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I bought a Chevy SSR here 5 years ago. The buying experience was low pressure and, I think, honest. I understand that any seller will present the merchandise in the best possible light. 2 minor issues were discovered after purchase. I didn't return to correct them but believe they would have fixed them (fixed 1 myself & live with the other ) I write this review now as I am again in the market for a car & came upon their website.


First time customer with a great experience

5
John. Cranford NJ on 02/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had been looking around for a vehicle for my daughter and what a selection. I looked also financing a brand new vehicle, however when I ran the numbers based on brand new and going with a two year young vehicle with 3 + years of a warranty remaining it didn't make sense to look no further. The family owned dealership offered me financing and assured me that all registration and motor vehicle paperwork would be completed by them. Hassle free. I've heard many neighbors tell me they had bought and are very satisfied. I see plenty of the dealer name labels on vehicles driving all over the Tri-state so I decided it was my time to experience a good deal offer and also be one of those satisfied customers. If your looking for a fair deal with vehicle conditions of good to excellent. They you want to do business with the Marano Family Car Dealership in Garwood NJ.


Outstanding service! Friendly, Kind, not pushy

5
MattNY on 10/07/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everything about this experience was great! I inquired on cars.com. I got an email back on Sunday (while the dealership was closed). Jim had conversation with me through email and discussed pricing on their day off. I made an appointment to look at the car and when I got there the car was pulled out ready for a test drive. After I took the Infiniti for a drive and when I returned Jim was waiting asking how I liked it. I loved the car and asked how much he would give me for a trade in. The trade in value was very fair and we agreed on a deal. I went inside and Jim had my loan approval which seemed only minutes long. Did I mention I live in NY? I had a far drive and Jim knew that. He asked if I was taking the car home tonight so I didn't have to come back. He had all my paperwork done, insurance switched, and temp plate on the car ready to drive home! His entire staff stayed late beyond their hours of operation to get me taken care of! On top of all this I made a joke that I just filled up my car with gas on my way down there and without hesitation his father pulled $30 in cash out of his pocket for the gas I had bought. GREAT PEOPLE! FRIENDLY SERVICE! Customer service? Second to none! Thank you Marano & Sons for the easiest purchase!


FIrst time customer, I am very pleased

5
FrankChiare on 07/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an excellent experence with Marano, they are very professional well stocked and all of their vehicles are in new car show room condition. I feel I paid a very fair price and was very comfortable throughout the buying experience. I would definitely use Marano again and readily recommend them to anyone looking for a late mode used car.


First car bought from them, very satisfied

5
sushi1026 on 07/09/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Open and honest, not pushy, willing to negotiate and don't dance around with million reason why you should pay their price like so many other dealers do these days. Never in a "take it or leave it" attitude. Carfax always handy and ready for me to review. Showed him competitive pricing from another dealer and they are willing to beat it. With all the negotiation I was in a out with the car I want at a price I want to pay within 1 hour.


Prompt reply but no further assistance

2
A Caddy owner on 04/10/2014

Customer Service: 2.0

Although Marano and Sons replied within 24hrs. of my request to see if a specific car was still available to buy - I only received a reply saying "it was sold and thank-you" via a blackberry. I was shocked that I was not offered a similar car or was told that they would keep me in mind - if I so choose. It is obvious, that they did not need my cash nor my business.


Prompt Reply

0
Ron on 02/05/2014

Contacted them via cars.com . I was promptly contacted by the dealer asking to set an appointment, however purchased vehicle from another dealer prior to visiting their establishment.


I have bought 6 cars from Maranos over the past 5 years...

5
MMORELLI on 10/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought 6 cars from Maranos over the past 5 years and they are hands down the best used car dealership anywhere ! Great quality cars, good prices, and great customer service !


THIS COMPANY IS FIRST RATE ALL THE WAY.

4.3
Jersey Malibu on 06/27/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

This place did not impress at first glance. Looks can be deceiving. Jim Marano was an absolute pleasure to deal with, it was obvious from the start that his desire was to make a deal that we both could feel good about. He did not pressure, he conversed. I was thrilled with the car I bought, the deal I got, and the followup provided. A pleasure all the way around.


Outstanding Customer Service

5
Marano Fan on 09/27/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The best car buying experience ever! After privately selling my own vehicle, I began car shopping for a replacement but was not 100% sure whether I would buy new or used. I started out researching new cars and test drove a few options. I soon decided that a used vehicle would fulfill my needs. I received two recommendations from friends telling me to check out Marano and Sons based on their affordable prices and the great variety of available vehicles. They did not disappoint. The salesman, Mike, was incredibly gracious and knowledgable. I was invited to test drive any car and was not rushed or pressured in any respect. After deciding on a vehicle, Mike and the service center employees went above and beyond to have all paperwork completed and the car available the same day. I was quite impressed.


Have purchased 3 vehicles used from Jim and there is no...

5
jkor16 on 03/15/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Have purchased 3 vehicles used from Jim and there is no more reputable and honest dealer to be found. Also gave best trade in price than any other dealer. You cannot go wrong with this courteous, no pressure honest dealership.


overall has good quality cars

4.5
david on 01/06/2012

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

i have to say my father in law has been buying cars there for a while, my wife bought a cobalt there car is in really good shape. i will be going there, i dont trust any other dealership best customer service. keep up with the good quality cars and service.


I was searching for a 2010 Lexus RX350 with under 5000...

5
2010RX350 on 09/05/2011

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was searching for a 2010 Lexus RX350 with under 5000 miles and came across this dealer online. I never heard of them before and didn't know what to expect. I had been to a previous used car dealer earlier that week who tried to convince me that the car he was trying to sell me did not have rear end damage even though I could tell that it had extensive paint work and poor at that ... he even tried to sell me a car that he already had a deposit on!! Anyway, my 45 minute trip to Marano and Sons proved to be quite a different experience. I emailed them on Sunday and received a response the same day! I pre-negotiated an excellent price over the phone pending my inspection of the vehicle (this price did not change once i arrived at the deaership .... no hidden fees either). I was treated courteously when I arrived and was offered a long test drive on both highway and local streets with ZERO pressure sales tactics. The dealership is clean and the staff really made it a great experience. The car was completely detailed and ready for me when my wife and I arrived to pick it up. I've had the car now for about a month and am extremely satisfied with it. I would not hesitate to recommend my friends to Marano and Sons and intend on returning to them for my future vehicles.


Marano Brothers had the car I was looking for in stock. ...

4.8
jjunk on 04/13/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Marano Brothers had the car I was looking for in stock. They treated me very professionally. They allowed me to fully test drive the car, they priced it fairly, gave me a fair price for the car I was trading in. When it came time to pick up the car there were no surprises, all the paperwork was in order. All in all a very easy transaction. I'd do business with them again in a flash.


My son and I traveled almost 5 hours each way to buy a...

5
shopaway on 06/02/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My son and I traveled almost 5 hours each way to buy a used car from Marano & Sons. We were worried about not knowing the dealer but it turned out to be a positive experience. They advertised the car on the internet and the car was exactly as described. Jim Marano personally showed us all of the features in the car and took time to make sure my son understood how everything worked. The shop had cleaned the car well, changed the oil, and filled the tank. The paperwork was completed very quickly and efficiently and it was a no-hassle sale. Later we had a small issue with the oil filter and Jim went above and beyond to ensure we were taken care of. His professionalism and dedication to customer satisfaction was apparent during every step. There are no worries with these guys; they run a top notch operation and have earned our trust! We would easily make the drive and buy from Jim and his team again.


This is the second car I have purchased from Marano, and...

5
bbilger on 08/07/2009

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the second car I have purchased from Marano, and I have been absolutely satisfied and would highly recommend them to anyone looking to purchase a used car.When I decided on my newest purchase, the tranaction was completed within 15 minutes, there was no hassle, and they took car of everything. I was driving my car within two days. It is a pleasure dealing with Marano's!


$23,995

Mileage: 7893

Color: Yellow

Transmission: Automatic

Body Style: SUV

City: Garwood, NJ

Engine Type: 4 Cyl

$51,995

Mileage: 13544

Color: White

Transmission: Automatic

Body Style: SUV

City: Garwood, NJ

Engine Type: 8 Cyl

$38,995

Mileage: 36606

Color: Black

Transmission: Automatic

Body Style: Pickup

City: Garwood, NJ

Engine Type: 6 Cyl

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