Mall of Georgia Ford

2015 Ford Survey

To long to process purchase. Tried to sell me a type of financial service that was not needed. Did 10 inquiries on my credit score lowering my score for two years. Service facility is to cramped and far from the show room. The service facility has no area for consultations of needed service, everyone listens in to the needs repairs or recommended repairs.

Love my Escape!

I love my new Ford Escape! I am so comfortable in it & everything is exactly as I would've designed it. Mall of Georgia Ford is a great dealer. They are attentive, but not pushy.

Great service department visit!

We had 4 new tires put on and they match prices from their competitors. I did find them a few dollars cheaper so we got an even better deal! Don't know if you knew this but they do a basic wash, vacuuming and cleaning the windows for a great price and do a much better job than the car wash places!! My husband was very happy to have a clean car when I got home. It was a good experience and I was happy when I left. Thank you to Tony and Marilyn...

Recall on F-150 pickup Truck

The truck was repaired in less time than was quoted. The repair seems to be in original condition when new. Very good friendly service!

F250 Diesel Platinum

Buying process was good and we had a great Sales person (Ralph)! We were done in a reasonable amount of time. Customer area needs updating and more customer friendly MN

Great Ford Dealership

I have been trading with this dealership for over 12 years.

Great Experience

I had a great experience during the entire process. The only inconvenient part was having to listen to the finance person trying to convince me that it may be a good idea to purchase the extended warranty but that's not his fault. He is paid to raise the buyers outlay so I politely said no and he politely moved on.I think the price that I paid for the vehicle was very fair and am happy with the transaction.

Mall of Ga Ford

Tony in the service department is great to work with and he does not try to sell me on repairs that do not to be done. This is refreshing as I have had that problem with other dealers. Not caring about their customers just the almighty dollar.

Mall of GA Ford

Service was performed in a timely fashion and I was kept up to date on the repairs

Poor service department

POOR SERVICE department. We brought our Expedition in for service on an ac vent and coil replacement. When we got it back it had all kinds of electrical issues. Upon discussion with the service manager he said they didn't do anything to it and refused to fix it. Essentially the truck was returned in worse shape than when we dropped it off. After this experience we will never use this dealership for anything again.

Poor service

POOR SERVICE department. We brought our Expedition in for service on an ac vent and coil replacement. When we got it back it had all kinds of electrical issues. Upon discussion with the service manager he said they didn't do anything to it and refused to fix it. Essentially the truck was returned in worse shape than when we dropped it off. After this experience we will never use this dealership for anything again.

Perfect timing

Bought A CPO from Drew. No pressure. All went smooth! Thanks for taking the time to help me with my decision on my vehicle purchase.

Complete idiots

First visit I take my truck in for service...strictly telling them to change one part in which they did not do and instead changed a completely different part costing even more money since I then had to go elsewhere to get the PROPER work done. Trip two...my fault for choosing them for convenience, ordered a part for my wife's car and told them I wouldn't be able to come pick it up until the following day. When I arrived to pick up the part I was informed it was returned back to the warehouse and I could come the back the next morning and pick it up. No thanks. I'll take my business elsewhere from now on.

outside sales and service manager truck dealership

this dealership is unique in its ability to serve, sell and repair requests with little to no pressure making buying a car from them a pleasurable experience.I would recommend dealing with any of their salesmen especially Scott Caldwell who took care of me and also left a next day call to assure my purchase was to my liking and checking on if the car had any issues as a follow up precautiontheir finance man Jay and service manager Steve helped me close my Friday purchase and were knowledgeable in their positions as wellwe thank them and look forward to future dealings in service related activities next

Epic Fail.

Scratched the $#!* out of my 2007 Dark Emethyst Harley Davidson Edition Ford F-150. I just bought the truck and decided to bring it in immediately for a spark plug change and slip yoke service. Fixed one problem, caused another. Now I have a problem with hesitation that was not there when I brought it to the Ford Dealership where they have "Master Mechanics". I remember it was cold that day and the Mechanic I spoke with wore a blue jacket with a ZIPPER. I Know he may not have done it on purpose, but "Master Mechanic?" NO... Same story as almost every place you go to these days. They don't care about you or your vehicle. Just the money they make by scamming you cause you don't know without regard for any importance you may have for your own goddamn vehicle. Sad. Mall Of Ga. Ford Is Very Not Recommended.

Detailed, exceptional value & Ford strong!

Adrian knows his stuff and is a fabulous salesman. I am grateful for his expertise on Ford trucks and is quick and friendly customer service. My experience with this dealership has been outstanding. I will recommend Mall of Georgia Ford as the professionals there have earned my business...all the way from Florida!

Great all around experience

We had a great experience from the very beginning. We went in Looking for a new F-150 truck, our salesperson Adam was very helpful and definitely got a good read on us that if he pressured at all we were out of there. He showed us a couple of different choices based on what we told him we were looking for and left it to us to make the decision overnight. They stuck to what we agreed on for price and payment and the rest of the process went very smoothly. I would definitely recommend Adam and the entire team at Mall of Georgia Ford

Great Price & Service

Worked with Marcello. He was so kind, personable & wasn't pushy about car buying. Prices are affordable and service was awesome. Thank you, Marcello! You're so kind!

Amazing customer service

Nick Cruz is an amazing sales manager. He hooked us up with a fantastic car. We came in and it was fast and easy to get through the process. I recommend this place because of him to everyone.

Greatest place to purchase a vehicle

We went to the dealership a little apprehensive because of a horrible experience at Akins Ford but Sales manager NICK CRUZ immediately put us at ease with his friendly and NO PRESSURE APPROACH. Everything was transparent, smooth and easy, We were so impressed, my husband came back and traded in his old truck for a new one 2 weeks later. Nick Cruz handled everything for us again. Me and my family will always buy from Mall of Georgia Ford. For an upfront, no nonsense and respectful buying experience ASK FOR NICK CRUZ IN NEW CARS

Easy purchase!

Second truck purchased from MOG Ford the first was a fast treated fairly from trade in negotiation to sale. The 2015 Lariat purchase was no different great salesman Tim addressed my concerns and was a professional.

Horrible don't even consider going here.

These people are only out to get your money. They don't show you anything numbers wise and will do everything they can to scam every dollar out of you. Their used cars are crap. They sell high mileage vehicles that are filled with problems but priced as though they are perfect. I wouldn't recommend my worst enemy set foot on this lot after the way we have been treated. They don't even do everything they promise they are going to do repair wise because they won't repair a used vehicle when they get it in. Their used vehicles WILL cost you thousands of dollars to repair after you buy it because they are so filled with problems. Never will we buy a vehicle from these scam artists again.

Best dealership I've dealt with

Nicest people I've ever met, not to mention I got a great deal on an amazing car. I'll definitely go back there when I get ready to get another car! Ask for Shane Harrison!

Excellent

Thank you Keith Banner and everyone involved with the purchase of our 2015 customized F-150 and our 2016 Escape Titanium. You made it a great experience and stress-free. The service you provided you can't get everywhere!

After the Sale

We went there to purchase 2 vehicles 1 new and 1 used. It was a long process! Thank you to Shane, Eric and Jamal they made the experience as easy as possible. The used car we purchased had to go back to service the following week. I couldn't have asked for a better response time. Shane was extremely helpful and made sure my car was handled right away. He has also followed up to make sure we didn't have any additional concerns or issues. I would definitely recommend asking for Shane if you are in the market for a used vehicle!

Excellent

Customer service was amazing. Cedric was such a great help. Everything went smoothly. Thank you!!! I will come back to purchase my next car in the future.

Easy experience

I purchased a used 2013 Ford Escape a couple of weeks ago. The experience was very good, the process very easy. I hadn't purchased a new car in about 10 years, so a few things had changed, but both Cedric (sales) and Ken (finance) were very good about answering all my questions.

True Professional

I am not the kind of person to do this but Shane did such a good job I feel this is the least can do, My experience with buying cars in the past has been nothing short of horrible. I went to other dealerships and was treated just like every other dealership but when I came to Mall of GA Ford it really felt different Shane was polite and very intelligent, He listened to us and was able to answer our questions, I am not very good at writing but I HIGHLY recommend Shane and the mall of GA Ford, everyone was very nice and worked very hard for me. Thank you ShaneAdam.

TOP OF THE LINE

I PURCHASED MY 2012 FORD ESCAPE FROM THE MALL OF GA FORD. FROM START TO END THE DEALERSHIP IS LIKE NO OTHER, SHANE WAS VERY PROFESSIONAL AND PATIENT WITH US AND TOOK THE TIME TO LISTEN, I TRULY CANNOT SAY ENOUGH ABOUT THIS DEALERSHIP AND HOW WONDERFUL EVERYONE WAS TO ME AND MY FAMILY EVEN AFTER THE SALE.

Excellent Customer Service!

I purchased my a 2013 Ford Fusion in April of 2013 and was pleased with my overall experience. When it came to my first oil change they offered a complimentary service and from that point on I will not go any where else. The entire service department is fantastic; however, if you are lucky enough to have Marilyn Muir as your service representative then you will never stray. She is incredible. She goes above and beyond to help inform me of my appointments, letting me know what is going on with my car, and any updates. She is such an upbeat person and is a huge assets to Mall of Georgia Ford.

Excellent Customer Service

This was a very pleasant experience to visit Mall of Georgia Ford. They were exceptionally professional and made you feel like a member of the family! This is the first time in decades that I have participated in an effortless car buying experience! They are a well oiled machine in regards to this process. Every single person I came in contact with was friendly. I normally keep a car 8 to 10 years so in past I am always wary of buying new but not at Mall of Georgia Ford!! Everyone should buy American made cars and invest back into the economy of our country and to the only car company that did not take a buy out from the government. I am proud to drive the Mustang I purchased and I hope this dealership sells millions of them! Ask for John Pohl for your Salesperson he will take care of you! They will also work with you regarding price and payment terms.

Excellent salesman representing Mall of GA Ford

Drew Fergerson is very helpful, courteous, and well informed about the product he is selling. We felt like we got a good deal with Drew's help.

Know your car price and trade value before walking in there

I went back to this delaership to buy another Ford Fusion from them. I drove the 2015 Fusion and asked them for an offer sheet. I was really dissapointed to see my 2011 Fusion that is valued at $8,300 minimum trade value on Kelly blue book was being offered at $7,000 for trade. They didnt realize I pulled up the price of the new car on thier website while I was waiting. ( Love my Iphone) They raised the price $4000 from the internet price. The price out he door came out at $21,700 on the first sheet. I called them out on it then it dropped to $17,000 something, I was ready to leave then finally they were drastically going to drop the price for me to $16,500, How nice, That was the internet price of the vehicle plus the correct trade in value for my car. They would have taken advantage of me if I didnt do my homework. I am buying a Mazda 6 today. If they tried this on a return customer what would they try to do to you? . Hopefully I am preventing this from happening to you.

Bought a new used car

By the time we made it here, we were getting burnt out on car shopping due to a few less than pleasant experiences with other dealerships. We weren't planning on buying a Ford, but salesperson Nick Scofield was very helpful in finding low mileage SUVs in our price range. The sales process was simpler here and we ended up buying a low mileage 2010 Ford Edge after being able to drive it home on an "extended test drive." Overall, a good experience and a good alternative to the high pressure tactics we'd already dealt with. Nick was helpful and cooperative and I would consider buying from this dealership again.

Best Dealership Service experience I've ever had

I've had three visits to this Ford Dealership Service Department. Issues that I thought they might look at me as if I was crazy...explaining squeaks or wind noise, etc. To my surprise they took me serious and found the issue the first time. I've dealt with Sterling each time and he exemplifies customer service and politeness. So often service departments can ruin a great dealership experience but that isn't the case at MALL OF GA FORD. I'm high stress when it comes to my car, so if they can please me, they can please anyone!

my experience

At first I was very pleased. The sales team was helpful and enthusiastic about when it came time for me to purchase a car. They even upsold me on extras. Six months goes by, I have a simple question and no a sole at this dealership would help me. I left multiple messages for multiple employees. After three or four weeks, I finally got an employee to speak with me only. I asked about why no one would call me back, to a response of you were a customer 6 months ago and we have new customers. Get's better, all the upsells (to the tune of 3K) the extended warranties, care packages, dint and ding packages were all for nothing. I specifically asked a handful of question upon purchasing them to see if that particular scenario would be covered, the sales person and the finance manager 100% ensured me they were... only to find out they were not. Their explanation was, I should have read the fine print and not listened to what came out of their mouth. I would have been a repeat customer...

A Real Review...One Month After The Sale

I wanted to buy a 2015 Mustang GT. It wasn't a question of IF but a question of WHERE. I sent out emails expressing this desire along with my trade In details and car preferences. Told everyone not to call me as I wanted to do business at first over email. Only 3 dealers contacted me. One gave me a great price but wanted me to order a mustang. Mall of GA Ford via Adrian their Internet Sales guy started looking for a Mustang that fit my preferences. He found it In Columbus, GA...my exact dream car. I told him what the other dealer quoted me without any effort and he beat it. He gave me an out the door price, tax tag title everything. Keep in mind I never met the guy...he hadn't seen my trade, etc. There was still plenty of chance for things to go wrong....but they didn't! It took me about 30 minutes to complete the sale and paperwork. Sure the finance guy tried to sell me some things and I had to work on the interest rate, but nothing that made me upset. By the next day my Mustang GT was waiting for me at my dealer! Now that could be the end of the story, but I found some body panel alignment issues and a small ding from the manufacturer. I showed up all ready to fight, but after speaking with Stacy Kelley the Sales Manager, he rounded up a team of people to work on the issues. Keep in mind this is a MONTH after I took delivery. The service department and the entire body shop crew from the manager to the paint and body guys came and all worked on my car. The end result is it looks better than any car on the lot. 2015 Mustangs have body alignment issues folks..expect it! Buy from a dealer like Mall Of GA Ford because they stand behind their sale with some of the best service folks I've ever encountered. Oh and my dent was popped out without drilling or painting. It looks perfect. Gotta give these folks a hand. Especially the body shop manager, sales manager and Adrian my sales person. Car sales is meant to be this easy. Not sure why more places don't pay attention to how people want to be treated

awesome service

Adrian was our sales person and he went above and beyond during our purchase of a 2015 Ford explorer limited. He came in on his day off and had to change paperwork because we found a different vehicle we wanted and done it in a timely manner. Kenny Jordan was very efficient in getting us back on the road for our four hour drive home. Thanks guys!

Quick and Easy

Was able to make an appt. for the next day. Went in for routine maintenance and a headlight adjustment. The service team was friendly and got me checked in quickly. Vehicle was ready about 30-35 minutes after being checked in. I will return for my next service.

Excellant Experience

My husband and I was dreading having to buy a car after our car was totaled out. I can say that between William Odom and Chuck Ryland our experience was a dream come true! Its not one you expect in a car dealership. Our guys were great to work with. I would recommend them to my friends and anyone reading the reviews. Mall of Georgia Ford, you delivered what was promised! also Congrats Chuck on your new baby boy!

Everyone was great

Kevin Sims is awesome. He will do everything to get you in the car that you want for a great price. The finance manager did not try to sell us unnecessary things and was honest and forth coming. Overall the best car buying experience Ive ever had.

Great Experience

We worked with Brandon Outlaw to purchase our third Expedition. It had been 11 years since our last purchase and Brandon walked us through all of the new safety, comfort, and engine features (including a detailed session on the Sync and navigation systems). Brandon knows the product and is very professional. Great experience with Kenny Jordan too. I would definitely recommend the MOGF experience.

Very Good Experience

I have bought alot of vehicles in my life and I must say that the experience I had with Chad and Mall of GA ford Management was one of the best.

Thanks Mall of Georgia Ford

Excellent service so far! Thanks for helping get my new car!

Outstanding Purchasing experience

I researched the car I wanted for one year and finally decided on the Ford Fusion Hybrid. When I checked all the dealers in my area none had one in stock. One offered to order one for me but the price seemed unreasonable.I finally found The Mall of Georgia Ford. Went there and they had a wide selection of this car with all three package levels. The salesman who helped me was incredibly knowledgeable about cars and showed me each of the three types, with the features on each one, and was able to discuss the advantages and disadvantages of each. I made my selection and then we had to negotiate the price. After a time of bargaining I finally got exactly the model I wanted at the price and for the financing I wanted. I was pleased. But once I had purchased the car, the salesman then joined me in it a spent time teaching my how a hybrid worked and how to work all the features of it. I have never had this kind of service anywhere I have purchased a car for the last 40 years. If you want a variety of selections, good sales service, good prices, etc., you should go here!

Easy purchase from Georgia to California!!!

Vehicle not available in California, Dale and his team were accommodating with pictures so we knew what we were getting! Roger made financing a piece of cake ! Beautiful truck at a great price!!! Thank you Mall of Georgia Ford!!!

Do Yourself A Favor, Go See These Guys

This review is easy for me to write: I really liked these guys! I was looking for a Ford truck, so I am commenting on that model. First, this dealership had a lot of trucks to choose from. The salesman, Andrew Benard, was willing to give me the time it took to find a truck that was right for me. And finally, they wanted to make the sale. What more do I need to say. Do yourself a favor and visit this dealership. You very likely won't be disappointed. Thanks, guys at Mall of Ga. Ford.

Do Yourself a Favor, Go See These Guys

This review is easy for me to write: I really liked these guys! I was looking for a Ford truck, so I am commenting on that model. First, this dealership had a lot of trucks to choose from. The salesman, Andrew Benard, was willing to give me the time it took to find a truck that was right for me. And finally, they wanted to make the sale. What more do I need to say. Do yourself a favor and visit this dealership. You very likely won't be disappointed. Thanks, guys at Mall of Ga. Ford.I didn't want to skew the overall ranking, so I gave this dealership 5 Stars in advance for the "Quality of Work", rating.. This 5 Star represents an anticipation review since I haven't experienced their service department yet. Don't disappoint me guys.

Professional and Customer Focused

Purchased a Mustang here yesterday and had a great experience, thanks to Randall and Erik being open and straightforward, while treating us with respect and dignity. Observing other employees and customers, this dealership has friendly and professional environment, and I highly recommend Mall of GA Ford to others. Thank you Randall!

Professionalism and integrity

I have shopped at Mall of Georgia Ford on several occasions and was always met with a smile. The entire staff was warm and welcoming from the moment I stepped in the door, and this dealership felt nothing like some other stores I've been to. The pricing is remarkable, the salesmen are honest, and the management are very helpful.If you want to see how a dealership should be run, stop by this Ford store. -Tom

"Awesome Sauce" Andrew Benard New Car Sales

My visit with Andrew Benard was just wonderful. He was very warm and kind. He barley spoke, and spent his time listening to my needs and wants. Which is why when it was time to sign, it was very easy. My finance manager Kenny Jordan was patient and concerned for my budget. After I was through with finance, he taught me how to use my new car, sync my phone and humbly answered all of questions. I will be bringing my daughter to buy her car from Andrew Benard.

comment

To our salesman Jeff and Grant we would like to express our gratitude and experience at the ford dealership mall of Ga. We loved the hospitality and could feel the warmth in atmosphere with the you and also everyone whom we came in contact with. It was both enjoyable and rewarding. We are very grateful to how our personal information and credit was handled; the salesman was very carefully and was very considerate. We will always remember the willingness to help us in one of our major purchases. The Jeff and Grant went up and beyond to assist us in making that event as smooth and turbulence free. We have found a new home for our family to purchases more automobiles in the future. Thanks Ford mall of Ga.

Buying my 2014 Ford Explorer

John Pohl was excellent. He was very patient. Took me for a nice test drive. Went into all the details of the car. After I picked it out, he got the car detailed and gas filled up for me. I would strongly recommended him to others looking for cars. He has been in the business for a while and knows what he is talking about. At no time during the sale did I feel any pressure to buy the vehicle.

purchased my first pre owned car

Shane was very professional did not pressure me at all. Thank you for a great experience I would recommend this dealership and my sales person

Buying my 2014 Ford Explorer Limited

John Pohl was excellent. He was very patient. Took me for a nice test drive. Went into all the details of the car. After I picked it out, he got the car detailed and gas filled up for me. I would strongly recommended him to others looking for cars. He has been in the business for a while and knows what he is talking about. At no time during the sale did I feel any pressure to buy the vehicle.

Super Fantastic Visit with Andrew Benard New Car Sales

It was just wonderful. Andrew made it so easy to by my car. He got off at 6pm but stayed till 730 until I arrived. He was warm and understanding. He listed to me and gave me exactly what I wanted. He observed my body language and was considerate of my time. His attentiveness and individualized attention made me feel valued and special. Our finance manager Kenny Jordan was patient and trustworthy. I woke up feeling refreshed and relieved. It was one of the best investments of my lifetime. I will be bringing my daughter to buy her car soon.

Just Amazing

I had such a wonderful time buying my car. Andrew Benard gave me individualized attentiveness and excellent customer care. He communicated in a manner that made me feel valued and special. My experience to any other car buying experience was bar none. I felt like it was a night out of enjoyment with friends rather than a car purchase. My finance manager Kenny Jordan was very patient. He was so concerned for my budget and my affordability that he held my hand every step of the way. When I went home that night, I slept peacefully and woke up feeling refreshed and relieved. Relieved that I had a brand new car that is safe and reliable for work that was affordable and had fun while doing it. I can't wait to take my daughter to get her car at Mall of Georgia Ford. You have turned me from a customer to a client.

Wonderful experience!

My husband and I had such a wonderful experience working with Jeff Vance at Mall of Georgia Ford! We are loyal customers for over 10 years to Mall of Georgia Ford and we were treated with honesty, respect and true excellence by Jeff!! We just bought a new Explorer and a new Focus and Jeff helped us in every way! Jeff is a true asset to Ford and Mall of Georgia and we are blessed to have worked with him! Thank you Jeff for taking care of us and our family!!! :) All the best to you!! :) Meridith & Andy Woodman

Quick and Easy

My car buying experience was great. I choose the perfect car for a great price. Jeff made my car buying experience quick and easy. It took under 2 hours and was painless!

Kelby in Used Car Sales

Sales process was a nightmare. I was in this dealership for an hour and a half telling the car salesman how much I didn't care about his stories or wanting to be friends. I came to the dealership to buy a car and instead I got someone who wanted to know everything about my life and why I was not buying the car at that moment. The famous line that every buyer hates was asked multiple times. "If I can make you a promising deal do you think that we can earn your business tonight?" Stay away from this dealer and go find yourself a peaceful and a less ignorant salesman that wants to do business instead of being your friend.

Easy and pleasant

I had my regular our change recently. As usual they were quick and competent , finishing my car when promised. I have had my car serviced at this dealership ever since I bought it in 2012 and have never had a bad experience. I would recommend this dealership to all my friends!

Warranty Repair

I would like to give a shout out to Marilyn Muir and the service team concerning a warranty repair I had on my F-150. This is the first Ford I have owned in many years and I unfortunately had an issue with one of the retractable running boards. Marilyn was my service advisor and they quickly diagnosed the motor was bad so they ordered a new one and by the luck of the draw, that one had some issues as well. They once again got right on it, expedited a motor in and they installed it and it is working great. Service after the sale is why I do business with a specific dealership and this was a very good experience dealing with a warranty issue. Thanks to a great team.

Mall of Georgia Ford is Best of the Best

A co-worker referred me to John Pohl and he along with the rest of the MOJ Ford staff provided a pleasant hassle free new vehicle purchase experience. The transaction began by calling MOJ requesting a quote for a new Fusion. Within minutes John called me back seeking the model number and most importantly building rapport. Within minutes he called me back with the best price compared to several other Gwinnett county Ford dealers. The next day when I arrived at the dealership I was greeted by a friendly professional staff. Within a few minutes I met with John and test drove my new car.After the test drive, John took the time to ensure that I was aware of the many great features MySync offer. Afterwards he patiently went over all the warranty information. From there I met with Kenny Jordan to wrap up my purchase. Kenny along with Kevin McBride (Sales Manager) quickly closed the deal. Within 2 hours of my arrival I was driving away in my new vehicle. I also have to add that I was also offered pizza while sitting in the lobby. With out a doubt anybody in the market for a new vehicle owe it to themselves to check out John Pohl and Mall of Georgia Ford.

Mall of Georgia Ford is Best of the Best

A co-worker referred me to John Pohl and he along with the rest of the MOJ Ford staff provided a pleasant hassle free new vehicle purchase experience. The transaction began by calling MOJ requesting a quote for a new Fusion. Within minutes John called me back seeking the model number and most importantly building rapport. Within minutes he called me back with the best price compared to several other Gwinnett county Ford dealers.The next day when I arrived at the dealership I was greeted by a friendly professional staff. Within a few minutes I met with John and test drove my new car.After the test drive, John took the time to ensure that I was aware of the many great features MySync offer. Afterwards he patiently went over all the warranty information. From there I met with Kenny Jordan to wrap up my purchase. Kenny along with Kevin McBride (Sales Manager) quickly closed the deal. Within 2 hours of my arrival I was driving away in my new vehicle.I also have to add that I was also offered pizza while sitting in the lobby. With out a doubt anybody in the market for a new vehicle owe it to themselves to check out John Pohl and Mall of Georgia Ford.

Ford Edge Purchase

I recently purchased a 2014 Ford Edge in May from Dale Lawrence at Mall of Georgia Ford. Dale was very professional and explained every aspect of my new Edge to my satisfaction.I really appreciated the fact that he was very honest and up front with me.I also want to thank Roger in Finance for his assistance with the paperwork.Both of these individuals are top notch and I would defintely recommend asking for them if you visit this dealership!I really love my car.Shirley

Miscommunication

Salesman (Sam Hendrix) was either misinformed or deceitful. He told me I would receive $6,000 in rebates if I used Ford Credit but I would get AT LEAST $5,000 if I went with the 0% option. After qualifying for 0% and getting to the last page of the sales agreement, it turns out only $4,500 in rebates were given. Sam Hendrix was dishonest about the rebate system, made promises that the finance manager did not know about and when it came down to it, they got me for an extra $500. I should have walked, but after investing 4 hours of my life, I really did not want to go through it all again somewhere else. Salesman chalked it up to "miscommunication" when he was confronted in front of the Finance Manager. Sales Manager offered me 3 free oil changes, but could not give me anything in writing, I would just need to text him. I texted him "thank you for the free oil changes" at which point he told me they were conditional on me saying I was "extremely satisfied" on Ford's survey of my salesman because he "would lose his monthly commission". Have you thought about shopping at Mall of Georgia Ford lately? Think again. They got me, they won, I hope the $500 was worth it because they will not have a repeat customer. Be forewarned, use them at your own risk.I could give a much more detailed description, but you and I both know you don't want to read it, just be careful, get it in writing before you go back to finance guy. Lesson learned, a $500 lesson.

I contacted the dealership about the last 2013 Festive...

I contacted the dealership about the last 2013 Festive they had in stock. I was contacted by Andrew Benard. He followed all my requests to the word and was extremely helpful. I have dealt with lots of salespeople and dealerships in the past 25 years, but very few have been as pleasurable to deal with as Andrew and Mall of Georgia Ford. They worked a tremendous deal for me and got me the new Festiva that I wanted. I was very busy and Andrew even delivered the vehicle to my almost 50 miles away! I highly recommend this dealership to anyone interested in buying a vehicle.

Shopping for a Ford 150, and had a few minutes on Sunday...

Shopping for a Ford 150, and had a few minutes on Sunday 2/9 to look at a King Ranch at the Mall of GA Ford had on their WEB Site. The Salesman was very helpful but we explained that we had little time due to an obligation with our son. After a brief test drive the salesman had Gene Diehm come talk to us. We explained that we had little time but were ready to get specific details on the truck they had for sale. He basically informed us that if we could not purchase the truck right then, then we should go elsewhere. We explained that 1) We needed an exact payoff amount from my wife's credit union on the trade in and 2) I would need to transfer money for the purchase and could not do these until Monday. He stated that the truck would sell that day and we were not ready to make a purchase. If he was more willing to discuss options, we would have made a deposit or put down good faith money but needed detailed info to discuss with our credit union. My wife has stated " If they were giving the truck away, she would not deal with him". We both have purchased many vehicles over the years, and I have never experienced being dismissed like this. Gene is some kind of Training Manager, WOW, GOD help Mall of GA Ford if this is how they train their staff!

OMG! Where do I start! 1. The sales Dept. tried to exhort...

OMG! Where do I start! 1. The sales Dept. tried to exhort $500.00 out of my wife and I after the sale was completed!2. I took my car in today to have a SkyLink (a GPS based anti-thief system) installed and have the Zaktek paint protection applied. My car was returned with half the application still on the car and wet! You would think that if someone is going to apply a sealant the the car would be washed and dried properly before the Zaktek would be applied. 3. If that wasn't enough the car was returned to me with a scratch that wasn't there before prior to being serviced. When I complained to the service Manager Jason Oglesby he proceeded to tell me that wasn't a "Service Problem" but a sales issue. I requested to speak with the Sales Manager Scott Patterson. When he finally decided to show up. and I pointed out to him the defects he said to me "That is Karma when you pay me the $500.00. I'll fix the scratch" and rudely walked away! I have filed a complaint with Ford's Customer Relationship Dept. and they are launching an investigation. I will gladly submit for scrutiny my contract and ask anyone to show me where I owe them $500.00. The BBB is my next stop followed by FB and anywhere else the public can read this!

This goes back to the very first time we received service...

This goes back to the very first time we received service from Mall of Georgia Ford. Every 5000 miles without fail we drove from the west side of Cumming to MOGF for service. This is where we bought the car so it made sense to us to handle it this way. At 32000 (back in October) I was forced to put new tires on my car because of a huge amount of wear on my front passenger tire. The driver side had some wear but the 2 back tires looked to have the same amount of tread dept as a new tire. Now understand this, we as a part of service always paid for Ford's "The Works" package which included the oil change and tires being rotated as well as a variety of other checks and balances. I had just had the car in at 30000 miles in September for my regular stuff and the tires were supposed to be rotated then. After each visit we receive a vehicle health report that evaluates the tires and the report from just 2000 miles earlier was marked green (meaning there was little to no wear and the tires were perfectly fine). While parked in our driveway my husband noticed that the CENTER of my tire on the front passenger side had the steel belt showing through. He checked all the pothers and the two back had little wear and the driver side tire did have some wear but no steel showing. He called the dealership the very next weekday and we were told to get it to a dealership close to home so we could have it looked at. I took it to Billy Howell Ford in Cumming which is closest to my home. They would not even touch it . We were told it was unsafe to drive and we needed to have it towed to MOGF since they had all the records on the tires. So that is what we did. The next day we received a call from Tony to tell us that the front end is out of alignment and this is what happens when you buy a car with Perelli tires on it. Tony even went on to tell my husband that Perelli tires are not worth the rubber they are made of' yet this is the tire Ford puts on the cars. Basically, It was our problem (even calling customer service at Ford corporate they held the same stance)and they would do nothing but offered us to buy a new set of tires on a Ford Credit card with some special financing offer. We told them in no uncertain terms that this was crazy and we would take it somewhere else for a second opinion.Here is what we found from the certified tire dealership and manager:- Front end not out of alignment- Tires had never been rotated at the dealership- this is why the back ones were PERFECT- The reason the front passenger tire was so worn was because it is where the front wheel drive train is located-That we should have had closer to 45k miles out of those tires if they had been rotated like we had paid for- Tires on cars out of alignment do not wear down the center, they wear on the edges. Mine was completely worn and steel showing down the middle.If I had not turned into my driveway and been sitting at that angel that day we would never have realized the issue until it was possibly too late. I drive my children around in the car and I would hate to think if we had had a blow-out what could have happened. Buyers and Ford owners beware....

Service center nightmare

This goes back to the very first time we received service from Mall of Georgia Ford. Every 5000 miles without fail we drove from the west side of Cumming to MOGF for service. This is where we bought the car so it made sense to us to handle it this way. At 32000 (back in October) I was forced to put new tires on my car because of a huge amount of wear on my front passenger tire. The driver side had some wear but the 2 back tires looked to have the same amount of tread dept as a new tire. Now understand this, we as a part of service always paid for Ford's "The Works" package which included the oil change and tires being rotated as well as a variety of other checks and balances. I had just had the car in at 30000 miles in September for my regular stuff and the tires were supposed to be rotated then. After each visit we receive a vehicle health report that evaluates the tires and the report from just 2000 miles earlier was marked green (meaning there was little to no wear and the tires were perfectly fine). While parked in our driveway my husband noticed that the CENTER of my tire on the front passenger side had the steel belt showing through. He checked all the pothers and the two back had little wear and the driver side tire did have some wear but no steel showing. He called the dealership the very next weekday and we were told to get it to a dealership close to home so we could have it looked at. I took it to Billy Howell Ford in Cumming which is closest to my home. They would not even touch it . We were told it was unsafe to drive and we needed to have it towed to MOGF since they had all the records on the tires. So that is what we did. The next day we received a call from Tony to tell us that the front end is out of alignment and this is what happens when you buy a car with Perelli tires on it. Tony even went on to tell my husband that Perelli tires are not worth the rubber they are made of' yet this is the tire Ford puts on the cars. Basically, It was our problem (even calling customer service at Ford corporate they held the same stance)and they would do nothing but offered us to buy a new set of tires on a Ford Credit card with some special financing offer. We told them in no uncertain terms that this was crazy and we would take it somewhere else for a second opinion. Here is what we found from the certified tire dealership and manager: - Front end not out of alignment - Tires had never been rotated at the dealership- this is why the back ones were PERFECT - The reason the front passenger tire was so worn was because it is where the front wheel drive train is located -That we should have had closer to 45k miles out of those tires if they had been rotated like we had paid for - Tires on cars out of alignment do not wear down the center, they wear on the edges. Mine was completely worn and steel showing down the middle. If I had not turned into my driveway and been sitting at that angel that day we would never have realized the issue until it was possibly too late. I drive my children around in the car and I would hate to think if we had had a blow-out what could have happened. Buyers and Ford owners beware....

Stay away. This is the worst dealership i have ever dealt...

Stay away. This is the worst dealership i have ever dealt with. The pre owned sales director (Charles Aycock) is nothing but a cheat and a liar. and the salesman (Martin Williams) like a good little soldier fell into lockstep and started slinging the lies also. I cannot believe the ownership is ok with the way they treat customers. They care nothing about customer service. Ford motor co. also seems to care nothing about resolving any problems. I have owned fords since 86 And this will be the last one i will ever buy, Thanks to the way this dealer treats you. BEWARE. STAY AWAY!!!

WILL NEVER BE BACK

I finally got my wife talked into buying a Ford. I bought and paid for my truck from this same dealership so I fugured to go back. Oh how things change!! We had our 3 year old with us(she comes into play later). She was looking at an Explorer 2014. She liked the car but when it came to negotiating the deal things went south FAST. I told the sales person what we wanted to do. I didn't like their first offer so after being there for 2 hours I told him to bring his best offer and we can either agree or wait. While he was out my son called so I was on the phone with him when the sales person came back. He was showing my wife the offer and I overheard. At this point I was done with the games so I stood up and said no way and that we were leaving. He then said "Well you could at least show me some respect and get off the phone". I turned to him and pointed and said "Don't ever talk to me like that again". He responded back with "Don't Point at me". I said this deal is over and he said "Good get out of here" then he came back and said "Don't forget your kid".....Nice!! While i waited for wife to get our daughter I asked the front desk who was the manager on duty however we decided to leave. After we left I got a call from the manager who seemed to not care at all about the situation. He gave me a half hearted apology....This is how they treat repeat customer??? Needless to say we will not be back....I CAUTION ALL THAT DO!! By the way the sales persons name was Jeff.....

Bill Avery was very helpful with a problem I was having...

Bill Avery was very helpful with a problem I was having and got it fixed right the first time. While I was not there too long, the dealership may want to improve the waiting room a bit. Otherwise, great experience.

I brought my F150 here for service. I had taken it to...

I brought my F150 here for service. I had taken it to another Ford dealer who couldn't fix my problem, so I decided to give Mall of Georgia Ford a shot at it. Well, let me tell you... They were amazing! I first spoke to John Shaffer (my service advisor) who was extremely friendly, knowledgeable and helpful. As I was explaining, his boss, Bill, heard my issue and stopped to take a minute to identify the specific problem and how to fix it. They got my truck into service quickly and John kept me informed of the progress along the way so I wasn't wondering when I'd get my truck back as I had to go out of town the next day. I was really surprised when John called at 2:30 and told me my truck was ready!! I asked him if he could get the oil changed, too, as I was traveling some distance and figured I might as well do it before the trip rather than after. He said "Sure, no problem", and explained the process and offered me a special additive made by Zack (I think that's what it's called) which would help extend the engine life of my F150, and I said yes, as I love the truck and intend on keeping it for a long time. The truck has been running awesome since they fixed it, and I am almost ready to change the oil again. This is the first time that I have ever felt the desire to return to a specific dealership because of their superior service. John was really exceptional. I have never had someone who was so "on it", and I've been to many different dealerships in my travels. Given the experience I had at Mall of Georgia Ford with John, and Bill, I will definitely be coming back and recommending them to my friends!

Bill Avery represents good customer service. Friendly, he...

Bill Avery represents good customer service. Friendly, he came out to greet me when I showed up this morning for my scheduled service. Ford had sent me a recall notice on a part that needed replacing in my B pillar and another about my powertrain recalibration that needed to be done. I came in and dropped off the car with Bill and he had it done for me in two hours! Amazing. Friendly service. I will send you customers because of that.

Great experience

My husband and I recently purchased a new Ford Explorer from this dealership. After shopping at another dealership where the sales manager nickel and dimed our deal, and after communicating with many other dealers via phone and email who refused to answer straightforward questions in order to try to get us in the door and sell something we didn't want, we spoke with the sales manager at Mall of Georgia Ford. He was honest, answered all our questions and promised us he could make a better deal. He was right. Upon arriving, Tom Bailey went through our options, listened to what we wanted, bore with us as we changed our minds, and generally went above and beyond what I consider standard service. They came out with their best possible offer first, which was the best offer we received. After deciding to purchase, Kenny went through the financing with us and was patient and personable throughout the process, making sure we understood what all our options were. When we picked up the car (at the very end of their work day) both Kenny and Tom stayed late with us, without any hint of annoyance, to finalize the purchase and make sure we understood how to use all the features. They were fantastic to work with, and it is obvious why this dealership has so many sales awards. Thank you!!

My husband and I recently purchased a new Ford Explorer...

My husband and I recently purchased a new Ford Explorer from this dealership. After shopping at another dealership where the sales manager nickel and dimed our deal, and after communicating with many other dealers via phone and email who refused to answer straightforward questions in order to try to get us in the door and sell something we didn't want, we spoke with the sales manager at Mall of Georgia Ford. He was honest, answered all our questions and promised us he could make a better deal. He was right. Upon arriving, Tom Bailey went through our options, listened to what we wanted, bore with us as we changed our minds, and generally went above and beyond what I consider standard service. They came out with their best possible offer first, which was the best offer we received. After deciding to purchase, Kenny went through the financing with us and was patient and personable throughout the process, making sure we understood what all our options were. When we picked up the car (at the very end of their work day) both Kenny and Tom stayed late with us, without any hint of annoyance, to finalize the purchase and make sure we understood how to use all the features. They were fantastic to work with, and it is obvious why this dealership has so many sales awards. Thank you!!

Experienced car buyer who has been exposed to the good,...

Experienced car buyer who has been exposed to the good, bad and the ugly of car buying experiences over 45 years of doing it. With the advent of the internet, on-line vehicle pricing, rating and reviews and the amount of information that is out there for a prepared consumer, dealerships that are thriving have adapted to this reality. MOGF is such a dealership.Owner/Management's strong orientation toward customer service is evident in every aspect of the sale experience that I enjoyed. I had done on line research and arrived with the inventory IDs of the vehicle I was interested in - a Ford Escape for my wife. While Ford's business model involves too many overlapping options and trim choices thus making it difficult to understand and find cars equipped the way you want them and priced accordingly, Mike Dodson, my sales professional, demystified that .....he ought to move up to corporate management at Ford so he can straighten that crowd's business model out. Hyundai, for example, that makes the competing Tucson, has two trim levels in that model with less than 5 options in each of them. It's simple. It's one of the reasons, besides the high quality product, that has given them solid market share in the US car industry.Within a short time, Mike narrowed down what vehicles met my requirements both on his property and at other dealers in the South East. Clearly, you are going to get a better deal buying a car that is on the lot of the dealer you are visiting. Mike didn't try to force that issue, he instead, gave me the choices and I decided. One of the benefits of dealing with MOGF is that they have the biggest inventory of cars and sell more of them than any Ford dealer in the SE region within which MOGF is included. We negotiated the discount on the vehicle, Manufacturer's incentives and the amount given on my trade separately and the numbers I dealt with in the negotiating process were crystal clear. There were no attempts to hide costs.I received pricing on two vehicles simultaneously. The costs were broken down clearly on the offer sheets. Both offers were fair just slightly higher on the vehicle and lower on the trade than I had calculated it should be but, definitely ball park. I gave a counter offer and it was accepted. This entire process took about 45 minutes, this because I was prepared and Mike and I and his managers worked as a team. However, I never dealt with anyone but Mike in arriving at a selling price for the Escape and a trade value for my Wife's Mustang. This, to me, is a big deal. There is nothing worse than sitting in the show room while you are faced with dealing with a salesman, a closer and, finally, some high level management level type who has no interest in the sale other than protecting the dealer owner's profit. Good job, Mike and the floor sales management team. Once we had agreed upon what was coming out of my pocket, I was introduced to, Roger Luker. His job was to get through all the paperwork associated with warranties, titles, licensing, registration, insurance and financing. Those of you who have bought cars in the past know this is complicated. Roger took me through it in well under an hour. Roger knows his business and presents it clearly and without confusion. If you come to a place where you are uncertain, he'll slow down and thoroughly explain. Good job, Roger.Finally, I was introduced to Lavonne McIntosh and Maya Jackson, the Blue Oval reps, whose job it is to give you your keys, the manuals and explain a few things about the state registration and license plate process. My wife and I also got a pair of MOGF hats.This took just a few minutes mainly because these girls were so well trained and prepared to do their jobs. Good job to them and to those in management who train them.Finally, I was turned back over to Mike who took my wife and I to the readied Ford Escape which, by the way, had been detailed, filled up with gas and parked in the Blue Oval Area where new owners take possession of their new cars. Mike sat with Ann in the front seats and he explained the intricacies of Ford Sync as well as explaining basic functions of the driver controls. We were done in about the shortest time I have ever made a new car purchase.A couple of things worth noting about the process: After I had identified my vehicle choices among the many SUVs out there, the process of shopping for a car took a total of three days during which time I was also looking at the Hyundai Santa Fe (more comparable to the Ford Edge) and the Tucson. I was in contact with Mike on a daily basis by phone as we worked through the complex maze of how Ford (not MOGF) packages its cars and distributes them. Once I decided on the Escape and the day of the sale, we had jointly narrowed my choices of Escapes down to two vehicles. Upon entering the final stages of the sale, the entire process took about 4 hours. I'd say that's 2 hours better than the average for closing a car deal once a decision to purchase has been made.All-in all, a great experience. I felt like a got a good deal, a great car and was treated/dealt with how I wanted to be treated and dealt with. I give a lot of credit for that to Mike Dodson in particular and the sales team behind the scenes I really never met for figuring out I didn't want the prototypical car buying drama with musical salesmen and business managers. The process that MOGF owner's/management has in place reflects a good appreciation for the sophistication of most new car buyers these days. This ain't' your grandmother's car buying and selling world any longer. Hat's off to MOGF for understanding that and making it a reality in the lot and on the show-room floor.

There has to be a more efficient way to run a service...

There has to be a more efficient way to run a service department. I purchased a new 2013 Explorer in Feburary. On March 6th my husband took the car in to the service department because the 2nd row air bag seatbelt was broken. The service advisor had to order the part, and we had to come back another day to have the seat belt fixed. My husband returned on March 13th and waited an hour and 1/2 for the seat belt to be replaced. On July 22nd I called the service department to let the advisor who took care of the seat belt in March know that it was broken once again. His name was Rick Gerace, and I was told he no longer worked at Mall of Georgia Ford. I spoke with John Shaffer. I explained my situation and wanted him to order the part so I wouldn't have to bring the car in two times. He informed me that I still needed to bring the car in. He said they weren't too busy and that it would take about an hour and a half. I arrived at 9:30 with my 4yr old twins. Two hours later after John checked in with the "technician" they confirmed that the seat belt was broken. He said he would order the part and it would be in in a 2-3 days. My children were ready to go, but I felt that it was unreasonable to have to wait 2 hours for someone to tell me that my seat belt was broken once again. I was also concerned about the safety of my kids. This seatbelt was broken 2 times already. Now one of my twins hadto sit in the third row seat. Were there any other issues with the airbag seat belts in other Explorers? All of these thoughts ran through my head as I was driving home. I called John to express my concerns and left a message. I also asked the operator if I could speak to th manager. I left messages on both voice mails. I did not hear back.On July 24th I still had not heard from the service manager or John. I called to see if the part came in and to express my concerns. John said the part had not come in but he would get Back to me if it came in the afternoon. In response to my safety concern about the seat belt , he said once it is fixed it will be safe. He was not sure about getting different kind of seatbelt put in but I could ask the manager. Once again, I left a message for the service manager and did not receive a call. Later that day, John called and spoke with my husband. They set it up so I would drop the car off Thursday night and it would be done Friday morning. They also scheduled a routine oil change. Friday, July 26th at around 2:00 John left a voice mail that my car was ready. I arrived at the dealership around 5 to pick up my car. I waited in line at the check out only to be told my paper work is not ready. The lady at the check out called John he didn't Have a clue who I was. I told him my name and he gathered the paper work. I then expressed that didn't understand how it took from 7 in the morning until 2:00 to replace a seatbelt and do an oil change. I also explained that I didn't understand why it took 2 hours for a "technician" to tell me my seatbelt was broken for a second time. He then took me to the service manager. Mr. Avery the service manager was completely unhelpful. When I expressesed my concerns these were the responses I received. "You could have waited 5 hours..." You made an appointment with the service advisor he doesn't know how long the tecnicians will take..." " I've run several dealerships and they all run this way..." "Look here with your mpp plan you could have gotten a rental... " " I see 150 customers a day...." "I only repair the cars..." The message I received from Mr. Avery is that he really doesn't care.A seatbelt should not break twice in a brand new car. It should not take two hours to diagnose a broken seatbelt. It should not take 7 hours to repair a seatbelt and compete an oil change. A service manager should treat a customer with respect. There needs to be more communication between service advisors and tecnicians. I notice a lot of positive comments in the sales dept, but the service dept needs some work

Len Allen was a pleasure doing business with!

Len Allen was a pleasure doing business with! Len made us feel like he was working for us instead of the dealership. His knowledge of the two vehicles we test drove was impressive and his people skills are outstanding. We will definitely recommend Len to our friends and family.

We recently purchased a vehicle from Mall of Ga Ford...

We recently purchased a vehicle from Mall of Ga Ford because of their friendly and very price competive dealership. Our buying experience was actually enjoyable.

This was by far the best experience I have had purchasing...

This was by far the best experience I have had purchasing a car. The process was smooth and the customer service was above and beyond. Our sales person Jeff Vance made sure the experience was pain free and we were able to walk in letting him know what we wanted and walk out with just that. Scott Patterson also made sure that we got the financing we were looking for. They even took the time after the sale to contact us and make sure we were still happy with the purchase. I will definitely refer others to this dealership and make this my go to dealership for my next car.

A+ Customer Service

This was by far the best experience I have had purchasing a car. The process was smooth and the customer service was above and beyond. Our sales person Jeff Vance made sure the experience was pain free and we were able to walk in letting him know what we wanted and walk out with just that. Scott Patterson also made sure that we got the financing we were looking for. They even took the time after the sale to contact us and make sure we were still happy with the purchase. I will definitely refer others to this dealership and make this my go to dealership for my next car.

I started my hunt on a Ford Explorer 13 - XLT about 3-4...

I started my hunt on a Ford Explorer 13 - XLT about 3-4 months prior to my purchase a couple of months back. We live in Columbus, GA and I probably spoke with over 10 different Ford Dealerships in and around Columbus, GA/ Phenix City & Opelika AL, Manchester GA, ATL surroundings etc. and even visited a few. I have to say that the initial over all shopping experience was way too overwhelming and frustrating at times. Until I got in touch with Andrew Bernard at Mall of GA Ford, he was absolutely humble, no pressure, no gimmicks kinda person to deal with. I started off with the specs on the vehicle that were absolute must for me and my preferences and finally the price. At each and every point he listened and did his best to locate and came through with, what I wanted and not what he wanted to sell me.As far as the price point of the vehicle, I totally understand that no dealership is going to sell a car at a loss. After all, we all have to make money on transactions and services rendered. BUT I can most definitely say that my final price of the vehicle with the options I wanted, was MOST competitive than the rest. Even better than the dealer from whom I had purchased two Ford vehicles, in the past 5 years considering they would give me a better price as a returning customer. Even the Finance guy, Kenny Jordan was a great person to work with at the end of the day and he laid out all the additional service plans, etc and without being pushy at all. It was entirely up to me, on what I wanted and what I didn't . I would take this long overdue opportunity and say Thank you so very much for making my purchase a stress/ remorse free and I wish Andrew Bernard, Kenny Jordan and the MOGF team even greater success. You have absolutely earned my future business.VPatel

The staff is incompetent. The only competent person I...

The staff is incompetent. The only competent person I dealt with in the sales process was a finance person named Demetrius--who was let go probably because he stood up for a customer who was getting the runaround. Left messages for general manager and his assistant and STILL have never received call back....after 2 plus weeks. Took my car in for warranty repair and the service department gave me the run around as well. These people are incompetent. Very disorganized and misleading in every conversation. While getting my warranty repair, I was pushed to the front of the line and then heard service advisors saying "this is bull"$&*" about me getting service first. Wow- how unprofessional. The service advisor tried to make me feel like he did me a favor when he's really doing his JOB. He told me he did it for me and that his coworkers were mad at him. I don't care! Then... to take it in again when I had an appointment for the repairs to be done- they hadn't ordered the part they needed...but they're doing me a "favor" once again. The service manager was condescending , argued, and interrupted me when I spoke. It wouldn't be surprising if this dealership went under because every step of the way---it has been headache after headache. Wishing I had bought my car elsewhere! I'm sure any response to this will be as argumentative as every other conversation I've had with every other associate.

Tesh and Roger were very helpful with helping me purchase...

Tesh and Roger were very helpful with helping me purchase my first car They were both very knowledgeable and able to answer any questions I had

Andrew was completely knowledgeable about all the...

Andrew was completely knowledgeable about all the different Ford models I looked at. He was able to explain the features of the vehicles and answer all my questions without having to ask another associate. He worked very hard to find a vehicle that met my needs and went out of his way to make sure everything was right before, during, and after the sale. Kenny did a fantastic job of arranging financing for me and worked extra hard to beat the financing offer I received from another lender.

Great place to buy a FOrd

Andrew was completely knowledgeable about all the different Ford models I looked at. He was able to explain the features of the vehicles and answer all my questions without having to ask another associate. He worked very hard to find a vehicle that met my needs and went out of his way to make sure everything was right before, during, and after the sale. Kenny did a fantastic job of arranging financing for me and worked extra hard to beat the financing offer I received from another lender.

They delivered a new 2013 Raptor to my wife and I on a...

They delivered a new 2013 Raptor to my wife and I on a Sunday afternoon, only to turn around and tell me on Wednesday we needed to put more money down to get the loan approved. After driving back to the dealership for the 2nd time and agreeing to pay the extra down payment, they decided or told me the bank retracted the approval. I have bought over a 1000 cars in my lifetime, and 3 from this dealership under the old management company. These guys are crooks! Beware and avoid them at all cost. They assured me that the deal was final and approved on Sunday. So we were driving our new vehicle for 3 days only to be told they needed more money. What really happened is that they approved a deal that was not netting them the maximum amount they could sell that new Raptor for.

Buyer beware

Buyer beware. These guys use tactics from the old days that gave car dealerships bad names. I have bought over 1000 cars in my lifetime...a car enthusiast at best, and I will tell you these guys are only thinking about themselves and nothing else. Customer service is the worst and the salesman and finance mangers will tell you anything to sell you a car. There are too many other dealership around. They will tell you that they only get a salary not a commission.......not sure if they should pay by commission, they might get better help. I have bought over $300,000 worth of cars from this dealership over the past 10 years and last week will be my last. Whoever is running this dealership needs to go! Please do not waste your time and money here!!

I have to say that the salesman, Tonna Branham, was very...

I have to say that the salesman, Tonna Branham, was very helpful and very nice. The trouble did not start until after I purchased the Ford Transit. My husband has ALS and we needed a van to transport him to his Dr.'s. He is also a disable veteran. We were granted a van grant from the VA to help with transportation. We picked out our Transit. Keep in mind that everyone knew this was a grant from the VA and the payment was coming from the government. Although I still traded in my car and wrote the dealership a check for $2748.51. This happened on April 5, 2013. After 2 weeks I started getting phone calls wanting to know where the money was. The phone calls were very rude in nature. My husband and I had never been through this process and did not know how it all worked. I would in turn call the VA and even had an investigation into where the paperwork was. At about 45 days I was called by the dealership and was told I had to bring the Transit back that day. They no longer had my car and they would keep my money. Once again I called the VA and found out that the Mall of Georgia had their money and they needed to check. This whole process was very stressful because of all the nasty phone calls. Our life is already stressful because of my husbands disease. I would recommend that the Mall Of Georgia Ford never help a Disable Veteran again that has been given a Van Grant. Update on our situation: We traded in the Transit for a Dodge at Mobility Works and we loved our experience and our new Dodge. Mobility Works are Angels !

Falsified extended warranty length and would not keep...

Falsified extended warranty length and would not keep their written offer for price and length - stated they made a mistake but wouldn't fix it

From the first contact with Felix to the drive-away, he...

From the first contact with Felix to the drive-away, he was genuinely interested in making it a pleasant buying experience. I've never been so pleased from start to finish when purchasing a car than I was with this dealership. If you are interested in purchasing a car, you owe it to yourself to talk with these pro's...you won't be sorry.

Used cars

Did not buy a vehicle but customer service was excellent and Nick Cruz answered all my questions without fail!

Wonderful service and sale!

Our experience with Mall of Georgia Ford was excellent. The staff was very kind and helpful with our purchase of our new Ford Fusion Hybrid. The whole experience went smoothly.

The reason I gave this rating is that Andrew Benard did...

The reason I gave this rating is that Andrew Benard did an outstanding job and is a hard working young man who understand his duties and responsibility as a sales person in the automobile industry. He was very detailed and professional in how he talked and explained how the Ford 150 works and operate. The thing I liked about Andrew was how he followed up with all the questions my wife and I asked him. He made sure that you understood that he would do whatever he could within his power to put you in the vehicle of your choice. Great person and true professional.

My family had a great experience when purchasing this...

My family had a great experience when purchasing this car. We were given the assistance we needed without feeling harassed. Russ Hawkins was a very well mannered salesman. He made you feel comfortable in talking to him. He told us about the features of the car and gave us our space to discuss what we wanted to do. I feel this was one of the best car buying experiences we have ever had.

I write this review in hopes to express how shocked and...

I write this review in hopes to express how shocked and displeased I am with Buford Mall of Georgia Ford. Being a 24 year old female, I know to be cautious of the overly pushy sales people/mechanics... but I would have never imagined that a service department, of a dealership this size, would tell me multiple lies and try to cost me $1500 more, than what I actually needed to spend. Last week, April 2013, I went in to have routine maintenance done on my truck. I wasnt hearing any strange noises but just figured it was time that my brake-pads should be replaced. -30 minutes after them looking at my truck, a representative was explaining to me that I had completely destroyed my brake-pads AND rotors. -Because I went in for routine maintenance and take great care of my vehicle, I thought it was strange that my brakes were that bad. After questioning the technician, and being given a $1700 invoice that was written *on a post-it-sticky-note*- I decided to get my vehicle straight home, the rep warned me that it would be dangerous to leave the dealership. I was also told, before I left, if I would let them use generic parts, the cost could be dropped to ~$1300. Still, I made the decision to drive my truck straight home and get another mechanic to come out to my house and give me a second opinion. The next day when a different mechanic came out, he pulled all four wheels and tires (according to him Ford had bolted the wheels back WAY too tight) and told me that it was near time to change the brake-pads but they were not even all the way worn. He assured me that NO damage was done to the rotors and the routine maintenance I was initially hoping to have done, was all I needed. I hope that Fords attempt to SCAM me out of $1400 and my detailed review of the situation, will discourage anyone from going there and letting them have a field-day with your wallet and hard earned money.

This vehicle is my second one in 12 months I got from...

This vehicle is my second one in 12 months I got from MOGF. This dealership and salespersons are professional and never puts pressureon a buyer, or even a "looker"!Our salesperson, Chuck Ryland, was very knowledgeable and courteous. He even called to check on the well being of my wife whohad a medical problem after our initial visit to see the 2013 Escapes. We appreciated his concern.Ken in leasing and Allison in delivery were also very helpful. This was my first lease ( I purchased my 2012 Fusion in March 2012 ) andthey made the entire procedure pleasant!

Len Allen met us in the yard at our first visit, we told...

Len Allen met us in the yard at our first visit, we told him the vehicle that we were looking for, walking through the lot he explained the difference in several vehicles. We were looking for four wheel drive. After looking at several parked trucks, Len got one out and setting in the truck we went through the features that were important to us. Len was very professional and not a pushy salesmen. We had been to two other dealers looking at the same vehicle but after coming home and really deciding if we wanted to trade our Rubicon in we were sure that Len would get us the best deal on the trade. Back the next few days we were pleased with the trade price and with the truck Len was able to get off the other lot to satisfy us with color and all other features. The office staff got right on all the paper work and since my husband is not a very patient man Len kept right on the deal as to get us out as quickly as possible. The fiance staff were equally as caring. Overall they we all "GREAT". Couldn't have gone better.

Great salesmen ship great place nice people

Our salesmen went out of the way to show the vehicle we were looking for. Actually taking the time to get the truck out in the lot where we could look at it, explaining all the features of the truck. Taking us for a ride that was long enough to get the feel of the different features. His explanations were direct and accurate. We had done a lot of review and have owned numerous trucks. Old timers like us need a little extra time with all the new technology. We were extremely pleased with the professional attitude of the salesmen and especially not feeling pushed into a deal at the immediate time. After a few days we returned to be given an excellent trade in value on our like new vehicle. The staff was very proficient in getting us out timely and our salesmen was at hand at all time making sure we were being taken care of.

Great Experience

It was a pleasure buying my Ford Fusion from the Mall of Georgia Ford because the people were friendly and the process went smoothly even with my children being there with my husband and I. I would recommend Mall of Georgia Ford. They also have outstanding warranties on their pre owned certified used cars that other dealerships do not offer. I know because I did my research. MOGF is not your typical car dealership!

It was a pleasure buying my Ford Fusion from the Mall of...

It was a pleasure buying my Ford Fusion from the Mall of Georgia Ford because the people were friendly and the process went smoothly even with my children being there with my husband and I. I would recommend Mall of Georgia Ford because they also have outstanding warranties on their pre owned certified used cars that other dealerships do not offer.

Every person we came in contact with where very freindly....

Every person we came in contact with where very freindly. When we took my wife's car in for service we found a valve had gone bad. With the age of the vehicle we figured that instead of putting money into a vehicle that was 12 years old and had close to 200,000 miles on it we would be better off buying a new car. John Pohl went above all our expectations working with us. He took the car in instead of us having to try and dispose of it. John worked with my wife picking out the Escape she wanted. He stayed as late as we needed to make the decision on which way we wanted to go to get my wife in a new car. One reason he had to stay so late is my wife had so many question on the operations of some of the new addtions that the new cars have now versus what she was use to. John even made himself available to her the next day for any questions she had on the car that came up overnight. I know when I get ready to trade my F-150 in I will definitely buy from Mall of Georgia Ford and come see John again.In the service department I have had several dealing with Rick and he has been very professional with his dealings with me. He help us in making the decision that financially it would be better to purchase a new car instead of fixing my wife's 12 year old vehicle. Also he has worked with me on my F-150 a few times in the last month. This is the first work I have had done on my F-150 outside of regular maintenance and I have 140,000 miles on that vehicle. I feel I can trust Rick in what he tells us as he has been nothing but honest with us in telling me what he tihinks which is rare these days.

Freindly people that are great to work with

Everyone at the dealership that we have worked with are great. Also they all where ver professional. John Pohl stayed late to accomodate meeting my wife in helping us to pick out a new Escape for her. He went above and beyond all our expectations. in helping put her in the right car with everything she wanted on the vehicle. John help us in disposing of her old car which was 12 years old and had almost 200,000 miles on it. Because of the realibilty of her old Escape she jsut had to have a new one. John help my wife become familar with all the new items on the car that she was not use to and even had her come back the next day after she had time to experience it realizing that she would probably have question that would come up overnight that she had. I know when I get ready ot buy another vehicle I will definitely go to Mall of Georgia Ford to make that purchase. Also I would like to praise Rick in the service department when we brought my wife's car in for service. The repairs it needed where very expensive and he told us we would be better off finanically to buy a new or used car. I have been workign on my F-150 in the last month or so and he has been very professional in my dealings with him. I feel like I can trust Rick on anything he says about my vehicle needs. This is something that is real rare these days out of a service department or their personal. This is the first repairs I have had done to my F-150 outside of normal maintenance and I have 140,000 miles on the truck. I trust Rick so much now I will be returning for all service on my truck even just oil changes.

Two repairs to an older model car expertly completed by...

Two repairs to an older model car expertly completed by the service department. Len Allen helped make the new car choice and the resulting transaction very favorable. Len was also very sensitive to the stress of the day and completed the transaction in a very quick and professional fashion. Everyone associated with the new car purchase was a true professional.

Mall of GA ford as always has the best service. I have...

Mall of GA ford as always has the best service. I have been coming back a too this dealership for more than ten years.Thank you to everyone for the excellent customer service.Debi

I have purchased 6 vehicles from MOGF in the last 5...

I have purchased 6 vehicles from MOGF in the last 5 years. Notwithstanding that I am a Ford customer, I choose to return to them whenever I have an automotive need primarily because of the personnel. During each of my visits I find everyone friendly, courteous, professional, and knowledgeable without being over-bearing or applying pressure. Additionally, they always follow up to ensure that my needs have been met and that I am completely satisfied.

Over the years I've hated buying new cars and dealing...

Over the years I've hated buying new cars and dealing with the long waits, negotiations and overall process. It was very refreshing to deal with the folks at Mall of Georgia Ford. From the moment I walked in the door they were friendly and willing to work with me on my time schedule. They answered my questions in a no-nonsense manner that enabled me to evaluate and make the choices that I felt comfortable with. I have always left other dealerships wondering if I made a "good" deal. This is the first time that I walked out feeling good about the deal.

George from Cumming

Great dealership! I have purchased 5 vehicles in the last 8 years from MOGF and will continue to return there for my future service and vehicle needs. The staff is very helpful, professional, knowledgeable and courteous. My recent experience with Russ Hawkins, Kevin McBride, and Greg Richeson made my new vehicle purchase(s) a very straightforward experience. There was no pressure by them to simply make the sale. Rather they put together a package that met my needs at a very attractive price. Keep up the good work!

My wife and I visited the Pre-owned department of this...

My wife and I visited the Pre-owned department of this dealership looking for a vehicle that would fit our family of four. We had not made up our mind on a specific model, but had three specific vehicles we wanted to see. We explained to the sales person that we only had 1 hour and were just interested in seeing the passenger space of each vehicle. First, instead of asking which vehicles we wanted to see, this sales person wanted to go inside and talk. Once inside he asked us a few friendly questions and then asked which vehicles we wanted to see. He wrote the vehicles down and then asked if we would be trading anything. We answered and then he asked how much we were hoping to get from our trade. This is where the visit turned bad for us. I explained again that we only had 1 hour to see the three vehicles and until we had actually chosen a vehicle to purchase there was no reason to talk value of a trade in. The sales person continued to push this issue explaining he was saving me time in the long run. I explained again that we just wanted to compare the three vehicles so we could see which one would fit our family. At the point, the sales person said, "Have you ever sold a vehicle before? I don't tell you how to do your job." As I sat there contemplating leaving he then asks, "Are you upset?" I responded, "Yes, and if you are not going to show us the three vehicles we want to see we will leave." The sales person responded that he did not work on commission and it didn't matter to him and he got up and walked away. A second sales person came, got keys for the three vehicles, and showed them to us. I appreciated the effort of the second sales person, but due to the actions of the first sales person we will not do business with this dealership.

Totally different experience than other Ford dealer; no...

Totally different experience than other Ford dealer; no bait and switch; price discussed was the price agreed and the time on the lot was 1/2 of the other dealer.

HAPPILY PURCHASED 2013 FORD F-150 SUPERCREW FX4 AND 2013...

HAPPILY PURCHASED 2013 FORD F-150 SUPERCREW FX4 AND 2013 FORD EDGE!I have been in discussion with Dale Lawrence at MOGF and in search for a Ford F-150 for a while. I am very picky about my vehicles and i knew exactly what I wanted. I have attempted to trade/purchase with other Ford Dealers that are closer to my hometown. Those dealers wanted to offer me a low trade-in price and not discount the new vehicle enough to satisfy me.The week of 01/07/13, I noticed on the MOGF website that they had (2) Ford F-150's, Supercrew FX4 that I was interested in. I had phone conversations and exchanged e-mails with Dale Lawrence over the week. I completed the online credit application and we were approved to buy anything that we wanted. On 01/12/13, my wife and I drove 70 miles to purchase our new 2013 Ford F-150 FX4. I really expected to be treated like the other dealerships of being offered a low price on trade and no discount on the new vehicle but I was very surprised. While we were there for this purchase, my wife looked at the new Ford Fusion and Ford Edge. Long story short, we went back 7 days later 01/19/13 and traded in another vehicle and purchased a 2013 Ford Edge. So far, we love our new 2013 Ford F-150 Supercrew FX4 and new 2013 Ford Edge. We traded in 2011 Toyota Tundra and 2011 Toyota Camry. We ask that you give MOGF an oppurtunity to sale you a vehicle. We were/are completly satisfied with the entire process of purchasing 2 new vehicles from them. Dale Lawrence, Kevin McBride and Kenny Jordan (Finance) were great to do business with and complete the entire process. MOGF has alot of inventory to choose from compared to other dealers as well.

I just bought a 2013 Ford Fusion from this dealership......

I just bought a 2013 Ford Fusion from this dealership... I was at the dealership for over 5 hours. When we did the walk thru of the vehicle there were several scratches on the car and I pointed them out to my sales person, Peter. He then turned around and called Kevin McBride the manager and Kevin said for me to bring back the car and he would fix the scratches. After driving off the lot.... Ford, Kevin the manager is now refusing to fix the scratches. No one at this Ford Dealership will help me in anyway. If I was you... I would NOT purchase a vehicle here. They are rude, and their customer service is horrible!

MOGF experience

Our experience was definitely the best I've ever had when purchasing a new car. Len was very accomodating, honest, and up front in representing Mall of Georgia Ford. He communicated with us regularly and continues to follow up after the sale. I would highly recommend Mall of Georgia Ford to anyone looking to purchase a new or used vehicle.

I visited MOGF with the intentions of purchasing a new...

I visited MOGF with the intentions of purchasing a new F150. Andrew had contacted me based on some information that I had input on their website while searching their inventory. I went to Toyota Mall of Georgia and Rick Hendrick's Chevrolet and test drove the Tundra and the Silverado. I had previously tested the Ram 1500 from Hayes. Andrew matched all of the features that I wanted and presented a Ford F150 FX2. Andrew and Brett got the price where I wanted and surprised me with an extremely competitive offer to take a Chrysler Town & Country off of my hands. Once we settled on the price, Ken made the paperwork seem quick and painless. Andrew then got me set up on SYNC. Finally, Lavonne presented me with the keys, paperwork, and a nice gift. Andrew and Brett gave me follow up calls/emails. Shelby addressed one small issue with the tail lights. I have had my truck for just over two weeks now and have been extremely pleased. I would gladly work with MOGF again.

Make Mall Of Georgia Ford your last stop!

I visited MOGF with the intentions of purchasing a new F150. Andrew had contacted me based on some information that I had input on their website while searching their inventory. I went to Toyota Mall of Georgia and Rick Hendrick's Chevrolet and test drove the Tundra and the Silverado. I had previously tested the Ram 1500 from Hayes. Andrew matched all of the features that I wanted and presented a Ford F150 FX2. Andrew and Brett got the price where I wanted and surprised me with an extremely competitive offer to take a Chrysler Town & Country off of my hands. Once we settled on the price, Ken made the paperwork seem quick and painless. Andrew then got me set up on SYNC. Finally, Lavonne presented me with the keys, paperwork, and a nice gift. Andrew and Brett gave me follow up calls/emails. Shelby addressed one small issue with the tail lights. I have had my truck for just over two weeks now and have been extremely pleased. I would gladly work with MOGF again.

This my second purchase of a vehicle at Mall of Georgia...

This my second purchase of a vehicle at Mall of Georgia Ford and I could not be happier with my overall experience. The staff worked hard to get me the vehicle I was looking for and helped me get it at a price I was comfortable with. They even went to another dealer to find the exact color with the options I wanted. I would recommend Mall of Georgia Ford to anyone looking for a delaership they can trust.

I've been doing my research for a 2013 Explorer for quite...

I've been doing my research for a 2013 Explorer for quite a while. I knew the features that I wanted and the features that were optional / not required. I visited several dealerships and spoke with other dealerships before talking with Tom at Mall of Georgia Ford. Tom went out of his way to answer my emails within 20 minutes of my sending them...at night! I was able to talk to him about what I wanted and he was able to then tell me what he had available and what the price would be. The vehicle had all of the specs that I wanted and a few that I didn't require. He was able to work with the price to make it more attractive than any of the other Atlanta area dealers.At that point it had been 20 years since my last new car purchase. Car purchases in the mean time were with Carmax that advertises their "no haggle prices". This worked best for me as I progressed through the process with no surprises. I had the same sort of experience here. No haggling, no tricks, just the desire to give me what I wanted at a price that's fair for both parties. The financing phase went as well as possible. Buying a new car is not unlike buying a new house so it is time consuming. Their finance manager made it as easy and understandable as possible. Everything was laid out as described and was defined very clearly. I even received a letter after the purchase that my financing rate had dropped by 1%! A nice little bonus.Thank you to Tom and the Mall of Georgia Ford team!Chris HickmanAtlanta, GA

Great experience for a very infrequent buyer

I've been doing my research for a 2013 Explorer for quite a while. I knew the features that I wanted and the features that were optional / not required. I visited several dealerships and spoke with other dealerships before talking with Tom at Mall of Georgia Ford. Tom went out of his way to answer my emails within 20 minutes of my sending them...at night! I was able to talk to him about what I wanted and he was able to then tell me what he had available and what the price would be. The vehicle had all of the specs that I wanted and a few that I didn't require. He was able to work with the price to make it more attractive than any of the other Atlanta area dealers.At that point it had been 20 years since my last new car purchase. Car purchases in the mean time were with Carmax that advertises their "no haggle prices". This worked best for me as I progressed through the process with no surprises. I had the same sort of experience here. No haggling, no tricks, just the desire to give me what I wanted at a price that's fair for both parties. The financing phase went as well as possible. Buying a new car is not unlike buying a new house so it is time consuming. Their finance manager made it as easy and understandable as possible. Everything was laid out as described and was defined very clearly. I even received a letter after the purchase that my financing rate had dropped by 1%! A nice little bonus.Thank you to Tom and the Mall of Georgia Ford team!Chris HickmanAtlanta, GA

Mall of Georgia Ford has an extremely professional staff....

Mall of Georgia Ford has an extremely professional staff. Their exemplary customer service skills and knowledge of Ford and other vehicles on the market, surpassed my expectations. I would definitely purchase another vehicle through this dealership.

Great dealership

Best experience ever, We have bought 2 new cars in the past 2 years and we couldn't ask for a better experience. We recommend Tom Bailey and Kevin McBride to help you find the Ford for you. it was amazing.

Great Customer Service

Many thanks go to Ike Nwokoro (sales rep) and the Used Offer manager for all there dedication and great customer skills to ensure I was satisfied in my purchase and their follow to ensure any outstanding issues were resolved in a timely and correct manner.

You will be treated like family (in a good way) No smarmy...

You will be treated like family (in a good way) No smarmy attitude, no BS--just honest appraisal of your situation, your trade-in's worth and what ways they can help you finance a car that is not out of your budget. There were no pushes to buy something that I could not afford. I respect that.

Best price

Ford Mall of Georgia has the best price. We shopped at 3 different Fords Dealerships and ended up at Ford Mall of Georgia. They have the best price out of all the ford dealers we went to. Mike Dodson was very helpful and professional. I wil definitely go back to purchase another car there.

MOGF has given me good service since 2004 when I...

MOGF has given me good service since 2004 when I purchased my 2005 Ford Five Hundred. James Duran did an excellent job in helping me decide to move to a new vehicle and the 2013 Ford Fusion is perfect for me.

Great Experience

James Duran did an excellent job to help me find the right new car for me ... 2013 Ford Fusion.

FORD building a proud American Product

Another great experince at Mall of Georgia Ford. Keep you the customer focused approach.

Mall of Ga Ford Buying Experience

I found the car that I wanted on the internet. I was greeted by Andrew Benard when I arrived and I bought the car when I saw it without even taking it for a test drive. Love the car. Everyone there made it very easy to make the purchase.

Yes I would recommend Andrew and the team because the...

Yes I would recommend Andrew and the team because the inventory is good, the people were friendly and buying was hassle free. Service department is friendly and efficient also.

Tom stepped in and corrected a botched deal on a new...

Tom stepped in and corrected a botched deal on a new fusion that we'd been waiting on for 2 weeks! He did a great job! Thanks Tom. : )

Buying used in 2012

We were happy to have experienced staff take care of all the paperwork required in the recent purchase of a used Ford.

One of the best car buying experiances I have been part...

One of the best car buying experiances I have been part of. Sales person was very helpful and went out of his way to make us comfortable. The finace manager took the time to explain our options. I will be back.

Mall of Ga Ford

Great dealership to work with, from sales through the finace department. I will be back.

Mall of Georgia Ford has a great service and great people...

Mall of Georgia Ford has a great service and great people working for them. Would buyfrom they and tell others about them.Thank YouDale & Mary Haldeman

They were not only very helpful with finding us the right...

They were not only very helpful with finding us the right car for our needs, but were patient while my wife and I made our decision. We are very happy with our decision, and would recommend them to anyone looking for a Ford.

A fantastic and fun experience. I highly recommend the...

A fantastic and fun experience. I highly recommend the Mall of Georgia Ford to anyone looking for a new or used Ford. Tom Bailey our sales guy was very professional, Eric who handled our trade-in was great to work with and got us the best deal possible. Thank you guys! I love my new truck!

Mall of Georgia Ford

My husband and I visited Mall of Georgia Ford to inquire about a new car for me. I wanted something small, but built well enough that I didn't feel like I was in a tuna can. When we arrived, we met our sales person Lee Anderson. She was very accommodating, listened to my wants and concerns, and gave me the answers I needed to hear. After a test drive, I was ready to make a purchase. She was prompt, courteous, and took care of us with great professionalism. The entire experience was actually very relaxing. I left that afternoon a proud Ford owner. I would recommend this Ford dealership without hesitation.

My husband and I visited Mall of Georgia Ford to inquire...

My husband and I visited Mall of Georgia Ford to inquire about a new auto for me. I wanted something small, but built well enough that I didn't feel like I was in a tuna can. When we arrived, we were met by our sales person, Lee Anderson. She was very accommodating, listened to my wants and concerns, and gave me the answers I needed to hear. After a test drive, I was ready to make a purchase. She was prompt, courteous, and took care of us with great professionalism. The entire experience was actually very relaxing. I left that afternoon a proud Ford owner. I would recommend this Ford dealership without hesitation.

ADRIAN was the salesperson I dealt with. He was...

ADRIAN was the salesperson I dealt with. He was extremely friendly (reminded me of my nephew), patient, knowledgeable, kind, did not go "overboard", explained what we were buying, told us about the discounts and price. He was not pushy. You are blessed to have this young man. KENNY did the paperwork as far as financing and I thought did a very thorough job of giving us a good mortgage rate. He was also patient, kind, helpful, and I must not forget friendly, and I feel he found us a good rate. He knows his job and can turn out the work and not waste time, this was in addition to listening to my husband. I cannot remember her name, but I am assuming it was ALLISON who gave us the keys and explained the title procedure, etc. She was right up there with Adrian and Kenny. She,too, knows her job and was as helpful, friendly, patient, kind as could be. Then there was DALE, who I am sure has the patience of Job, as all the interior workings of the car were foreign to me. I am still working on learning how to operate lots. Dale is patient, helpful, kind. friendly,and knowledgeable. Of course, I cannot say enought about these four people. They are the best and I am sure you are proud to have them on your team. I had actually hated to go out looking for a new car (my Mercury was 15 years old, but in excellent condition and I never had a problem with it) but this turned out to be a pleasant perience. Also, I felt I got a good deal. In addition to all their help, I know they stayed and worked at least 2 hours after closing. Thank your for allowing us to come up.

Mall of Georgia Ford Purchase

The staff of Mall of Georgia Ford are professionals, who are friendly, knowledgeable and kind to their patrons. Lots of places do not know what Customer Service means these days, but this dealership was strictly profession and courteous. I did purchase a car and everything was explained as I feel it should have been done. I was not an experience you wish had never happened.Thanks for the opportunity.

I was exremely satisfied with all the services Andrew...

I was exremely satisfied with all the services Andrew gave me. The price was the best I could find anywhere, and we negotiated the price over the phone before I drove the seventy miles down to the dealership. I have a Ford dealer in town, and they thought I was kidding when I told them what I was paying and what I got. My only probem was that the car was not at the dealership and from the time I got there until I left it was almost seven hours. The manager was kind enough to treat me to dinner and an employee drove me to Hertz to return my rental car. I appreciated both of these acts of kindness. The car arrived just as ordered and I started my journey home in my BRAND NEW FORD EDGE. Love it!!!

Loved working with them

I worked with Tom Richards in the purchase of my new 2013 Escape. Tom was helpfull and walked me thru the process and kept me informed of the delivery date of my new car. Would recomend Tom and the Mall of Georgia team to anyone.

It was great working with Tom at the Mall of Georgia...

It was great working with Tom at the Mall of Georgia Ford. He was helpfull and kept in contact with me as I made my final decision on the car to buy. In this case the special order 2013 Ford Escape.Would recommend them to anyone.

THE EXPERANCE WAS GOOD WITH TOM LEWIS AND KENNY JORDAN. I...

THE EXPERANCE WAS GOOD WITH TOM LEWIS AND KENNY JORDAN. I WILL RECOMEND MY FAMILY AND FRIENDS TO TOM AND MALL OF GEORGIA FORD. thank you

I had a great experience with Mall of Georgia Ford from...

I had a great experience with Mall of Georgia Ford from start to finish. The process was quick, informative and extremely honest. This is the best dealership I have ever worked with and this is the 3rd vehicle I have purchased from them.

I met Len Allen at the Mall of GA Ford dealership to test...

I met Len Allen at the Mall of GA Ford dealership to test drive a Ford Focus. I was seriously considering the Focus, Cruze, Civiv, Mazda3, Elantra or Corolla. Within a few weeks, I had narrowed my search to the Ford Focus because I liked the Focus better than the others in most every area. I visited several Ford Dealerships in the North Metro area of Atlanta and in Charleston, SC. I enjoyed working with Len more than any of them. He listened to what I wanted, wasnt defensive when I talked about the competition, answered my questions honestly and was friendly throughout the entire process.When it came time to discuss the price seriously the entire team at Ford helped. Dale Lawrence worked with one day when Len was off. I have never enjoyed buying a car and going through the song and dance routine of price negotiation. At the same time I always push hard to get the best price. This experience was the best car buying experience I have had. (This is the eleventh vehicle I have bought for me or my family over the years)The worst part of most car deals is the finance office. Roger was excellent. He was knowledgeable, fast, effecient, polite and did not push unwanted or unneeded products. He simply told me what was available. Delivery was quick. Explaining the technology was good. There is so much to learn, that you need the basics first and then as you drive it is easier to learn more of what the vehicle tech can do for you.I have already recommended the dealer, salesman (Len Allen) and Finance (Roger) to a friend who has contacted the dealer already. I will continue to recommend Mall of GA Ford because I like the car, (Focus)I appreciated the sales experience and the details like financing and delivery were top notch.Sincerely,Bob Jolly

MOGF well done

The staff is very professional. The dealership spares you of the tired cliches that plague car buying and actually strives to make the experience as pleasant and fun as possible. They were honest, informed, and fair. They had a great selection. They were generous with their time and respectful of my time. When I buy another vehicle it will be from them.

I've N/A'd the price. I used x-plan so I cannot comment...

I've N/A'd the price. I used x-plan so I cannot comment on the haggling process. I can say that this is not a high pressure sales dealership. They don't give you the hard sell, if you don't want something they take a decline politely and move on. They are quick. They don't pull that 'we are in control you have to wait' shtick that other dealerships seem to love so much. One of those rare dealerships that seem more interested in cultivating a loyal repeat customer base than jamming every customer and never seeing them again.

THIS IS A GREAT DEALERSHIP FOR SALES OF ANY TYPE...

THIS IS A GREAT DEALERSHIP FOR SALES OF ANY TYPE AUTOMOBILES. THERE IS NOT ANY PRESSURE FROM THE SALES PERSON WHEN INQUIRING ABOUT AN AUTOMOBILE. I WOULD CERTAINLY RECOMMEND TESH KARA TO ANY ONE IN THE MARKET TO BUY AN AUTOMOBILE. TESH KARA IS VERY FRIENDLY, MAKES YOU FEEL COMFORTABLE AND READY TO ANSWER ANY QUESTIONS.

I stopped in to have a fuse replaced on my 2008...

I stopped in to have a fuse replaced on my 2008 Navigator. I was shopping for a new car and started looking at stickers.A salesman gave me a test ride in a 2012 Limited Explorer which I assumed was new.As we drove he said it had every option available on the limited vehicle.Since I was prepared to buy a 2013 I assumed i get a deal on the 2012.The sticker price was 41K. After dealing with the manager I was sold on the completely loaded 2012....After reviewing the paperwork I see that this is a used car. Once I realize that they came off $6000 immediatly. I was rushed for a Football game and paid cash plus trade it. I flew to Denver for the game came back and realized that this did not have all the options and after reviewing the price I could have purchased a brand new 2013 model, limited edition with all the options. This is the most dishonest dealer I ever met and I am 55 and have owned dozens of cars. After looking more closely there are paint chips stained leather and I am stuck as Georgia has no law to protect consumers.Stay away from this dealer, the comments on this site are bogus as I have spoken with others and they have all had games played by this dealer.What I am pursuing now is they would not let me leave and would not give me the keys to my car they were looking at for trade in.There are honest dealers and worth the drive. Stay away from these guys.They also wanted me to finance the car and pay it off in three months so they could steal from Ford Credit. That should have had me call the police to get my keys back

Great dealership from sales to service----There is no...

Great dealership from sales to service----There is no pressure from anyone--only assistance and help with your questions---I would certainly recommend them to anyone

This was our second purchase of a new ford focus in the...

This was our second purchase of a new ford focus in the past year. The first experience is why we came back and this second one was even better. I normally hate purchasing a new car, but with this dealership I have had a lot of fun bargaining and they all take it in stride. I was able to get what I wanted and they sold another car. Thanks for a fun 3 hours. This one was for our daughter. We wanted her to have an economical and safe automobile, which is why we chose to purchase our second new Focus.Even when I take my other Focus in for service they always treat us as special customers. No matter where we end of living in the U.S. ALL our future cars will be purchased from Mall of Georgia Ford. Our first Focus is currently getting over 38 miles to the gallon after 12,000 miles. We could not be happier with this car. It is fun to drive and since last October when we purchased our first Focus, my Chrysler Van has been mostly parked. it cost $80 to fill the van, $30 the Focus and I can travel the same distance. That's a no brainer. We highly recommend MOGF and often tell our friends to go and check them out. Rey, Miwako and Emi

Tom was fantastic! We did some hard negotiating for the...

Tom was fantastic! We did some hard negotiating for the new Escape and they dealt with us very professionally and courteously and we ended up with the deal we were looking for. Financing was smooth and painless and the whole experience was pleasant. Would highly recommend this dealership if you are in the market for a Ford.

Felix was very pleasant and knowledgeable. He responded...

Felix was very pleasant and knowledgeable. He responded to my email inquiry quickly. When I came to the showroom he did not pressure me into anything. While we were waiting he carried on a very pleasant conversation.

Take it with a grain of salt.

I worked with a salesman via the Internet. The quote which he sent before I went to the dealership was nothing like the contract that he presented when I arrived there. I left quite unhappy. I received no appology from the salesman, and when I sent a note to management, I did not receive any reply.

I had visited the dealer earlier in the month and came...

I had visited the dealer earlier in the month and came close to a number but was still about $700 off of what I was willing to pay. This was after I walked out and they ran out into the parking lot after me with their "final number" Fast forward to July 31st I called the dealer and told them I received a $750 coupon in the mail and that I will stop by later in the week to buy the truck.The salesman begged me to come in that day since it was the end of the month and I wouldn't get the pricing they offered after that day. I was actually driving north over an hour away and he told me they would honor the coupon and he would personally give me $100 out of his own pocket.I agreed to take a trip to the dealer, they had the truck right out front, ready to go.I get inside and he goes "we cant accept the coupon because it was already figured into the price" So I drove over an hour out of my way only to find out they couldn't do the deal. I had even asked them if they could add 2 accessories that would equal the $750. Nope.I will NEVER even look at a car their again and I will make sure my friends and family will NEVER step foot on their lot. I have bought over 20 fords in my short lifetime and will shop elsewhere from here on out.

I live in Cleveland,Tn and have been hunting for a Mini...

I live in Cleveland,Tn and have been hunting for a Mini Cooper for my wife.She located one on the internet at Mall of Ga Ford,so we made the three hour trip there and purchased the car.Everyone there gave us the help we needed and we are wel pleased with our purchase,,DALE ROSE

Ask for Mike Dodson

My wife and I recently purchased a new Ford Explorer at The Mall Of Georgia Ford. The overall experience was excellent. Ask for Mike Dodson, he is knowledgeable about his vehicles and takes the time to make you feel comfortable in purchasing a vehicle. Visit the Mall Of Georgia Ford, you will be glad you did.

My wife and I recently purchased a new Ford Explorer at...

My wife and I recently purchased a new Ford Explorer at The Mall Of Georgia Ford. The overall experience was excellent. Ask for Mike Dodson, he is knowledgeable about his vehicles and takes the time to make you feel comfortable in purchasing a vehicle. Visit the Mall Of Georgia Ford, you will be glad you did.

Prior to purchase I emailed several questions regarding...

Prior to purchase I emailed several questions regarding the vehicle which were answered timely. Once at the dealership, all staff encountered were very friendly and helpful. Transaction was completed very quickly.

Excellent Experience

Great, knowledgeable staff; they're hustling, but they don't cut you short. Jaime Melendez was very easy to work with, and cut through the red tape with ease. It was very easy to move through each department to finalize my sale. I only came in to look, but after a few minutes with Jaime, an hour later I was out the door in my Ranger.If you're in the market for a Ford, these guys may very well have what you're looking for.

Great, knowledgeable staff; they're hustling, but they...

Great, knowledgeable staff; they're hustling, but they don't cut you short. Jaime Melendez was very easy to work with, and cut through the red tape with ease. It was very easy to move through each department to finalize my sale. I only came in to look, but after a few minutes with Jaime, an hour later I was out the door in my Ranger.If you're in the market for a Ford, these guys may very well have what you're looking for.

I had en excellent experience with the Mall of GA Ford...

I had en excellent experience with the Mall of GA Ford team. My sales associate,Hector, was professional, knowledgeable and informative about the Ford line of vehicles. He worked within the guidelines of my budget and wish list to select the best car for me. I found the finance manager, Brent and the customer service representative, Allison to be very courteous and thorough in their respective areas. I will recommend MOG Ford to my friends and family and would most definitely return for any future purchases myself.

Excellent experience

I am very pleased with my purchase and found the MOG Ford sales team to be professional and courteous.

The price was better that other Ford dealers in the...

The price was better that other Ford dealers in the area.Good and friendly environment.Selling and putting all paperwork together was quick.Everything was done satisfactorily.

Happy Sales

We come from Ford families and have mainly purchased Fords during our married life. The Ford Co. provides great cars and service. We have been very pleased with the Mall of GA Ford dealership in the past and we were happy with them again when we bought our new Escape. Len, the salesman, has been extremely supportive and we would use him and this dealership again.

My husband and I went to just look at Ford Escapes. Shawn...

My husband and I went to just look at Ford Escapes. Shawn sold us on them!My experience buying a new car there was the best in my life of car purchasing, really! We were comfortable, not pressured and treated wonderfully!I will be back and I will pass the word about this awesome dealership!!!

This is the 3rd vehicle we've purchased from Len Allen at...

This is the 3rd vehicle we've purchased from Len Allen at Mall of Georgia Ford. This was the first we bought without pricing around, as we've found Len to be honest and fair.

Great Sales Team

This was our third vehicle purchase from Mall of Georgia Ford, the first without pricing around Atlanta. We have found Len Allen to be honest and fair, a real pleasure to work with. I wish he had final say, as the process of going to the Sales Manager is frustrating, but that seems to be everywhere. Very nice facility, friendly folks all around.

Excellent service and quality

Excellent service and quality from the minute I entered the dealership. Will do business with them in the future and will make the 2.5hr drive without hesitation

We are regular customers of Mall of Ga Ford. We also...

We are regular customers of Mall of Ga Ford. We also always ask for John Pohl to help us find the car we are looking for. We have never considered another Dealer because of the excellent service we get with John and all employees at Mall of Ga Ford. Always a pleasant and professional experience.

WORST EXPERIENCE I HAVE EVER HAD!! THE MANAGER JOHN IN...

WORST EXPERIENCE I HAVE EVER HAD!! THE MANAGER JOHN IN PRE-OWNED SALES AND THE SALESMAN JAMIE WERE THE MOST RUDE AND UNPROFESSIONAL PEOPLE I HAVE EVER IN MY LIFE MET!!! THEY JUST LOST A HUGE SALE ON A DIESEL TRUCK AND I MYSELF WAS GOING BACK IN A FEW MONTHS TO BUY A MUSTANG!!! IF THIS IS THE IMAGE THEY WANNA HAVE I WILL SPREAD THE WORD!!! DON'T WAIST YOUR TIME OR MONEY!

We had a very good experience with buying our Explorer...

We had a very good experience with buying our Explorer from Mall of GA Ford. Adrian Turnbull was very patient with us and knowledgable about the inventory. He worked very hard to find us the right car.

Great Experience

We had a very good experience with buying our Explorer from Mall of GA Ford. Adrian Turnbull was very patient with us and knowledgable about the inventory. He worked very hard to find us the right car.

Well done!!

My family and I had a great experience at Mall of Georgia Ford. Their used car department was fantastic. Keep up the GREAT work!!

I was interested in upgrading my vehicle for commercial...

I was interested in upgrading my vehicle for commercial and personal use. I was very comfortable with my Jeep Commnader. I was ready to upgrade to a more parctical vehicle for my work needs. I came to Mall of GA Ford with the intention of gathering information. The salesman was excellent. He was relaxed, put me at ease, offered several options, listened to my needs and produced a model to test. I was impressed that the F150 Lariat was so practical for my industrial use, but so comfortable that it only felt like a pickup from the outside. I am extremely satiafied with my purchase, and I will recommend Mall of GA Ford to anyone looking for new or used.

It was a very pleasant experience working with the sales...

It was a very pleasant experience working with the sales personnel and finance dept. Very easy to deal with and not pushy. Answered all my questions and as a woman I appreciated that they did not treat me like I didn't know what I was doing. They have been very helpful when I have gone back with my new car to ask for help with the various buttons as getting a new car is a lot different than it use to be you just don't get in it and drive off there is a learning curve but what fun!

purchasing vehicle

I was very pleased with every thing i had to do at this dealership to purchase my new used vehicle.All the sales and finance people were very helpfull and got me on my way in a reasonable time frame . I would recommend any one I know looking to purchase to go to this dealership.I have bought three different cars from them and i am very pleased with there services.

We visited Mall of Georgia Ford to check out the Escapes,...

We visited Mall of Georgia Ford to check out the Escapes, Edges, and Fusions. I settled on a Fusion Sport after spending several visits and our salesperson, JOE ALLEN, was VERY professional, courteous, and NEVER hurried or pushed us in any way.It was a pleasure to deal with this man and this dealership. This vehicle was the 45thI have bought in 46 years, many Ford products.

Mall of Georgia Ford

We were greatly pleased with the purchase experience when we bought our Ford Fusion Sport! Our salesman, JOE ALLEN, was courteous and exceptionall professional in dealing with us. He spent several days and visits while we decided which vehicle, the 45th I have owned, we would buy.

Great experience.. the whole used sales staff really...