Mac Haik Ford Desoto

4.6
Overall Rating

Customer Service: 4.7 Buying Process: 4.7 Quality Of Repair: 4.7 Overall Facilities: 4.7 Quality Of Work: 4.5 Friendliness: 4.1 Pricing: 3.9 Overall Experience: 4.1


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Unprofessional

1
Lv7399 on 11/26/2016

Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 1.0

I walked in and was told by a lady I would be helped shortly. Forty five minutes later I was still sitting and waiting. All the other salespeople were walking by me without a word. Took my business elsewhere!


Extremely efficient and professional purchase

5
DamonWickware on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I stopped in to look at potential Christmas vehicle for our son. James Hamilton was our Sales Consultant and ensured our questions and comfort was paramount. We ended up purchasing the new Fiesta. The purchase was efficient. from the time we arrived until taking delivery with a xxxx of a great price, was an hour and a half. That was unheard of the last time i bought a new vehicle. They did great job to a tough customer like me.


Excellent

4.7
Cheryl Mccall on 11/14/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

The service manager - Mr. Dan Hughson was very helpful and courteous and took care of my car.


Awesome

5
Steve Williams on 11/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Only the wait time was to long. But worth the service we get.


New Fords to go

5
Milton Wallace on 11/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Such polite and nice gentlemen took care of my car and got it ready to go again very efficiently. We bought two new Fords at Mac Haik this year and could not be happier with the cars or the people we dealt with and now that had them both serviced this week we know the service dept. is excellent too.


Service

5
Earl Harmon on 11/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This place is really knows how to treat customers & I cont to bring my F150 back here for all maintenance.


Great Service!

4.3
Delores Dunn on 11/07/2016

Customer Service: 4.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Very pleasant. This has not been the norm. Looks like you have made some personnel changes that REALLY made a difference..


Car buying experience

4.7
Lyle Shive on 11/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Stephen Arzola was my salesman. Good guy. No pressure. Worked with me to find what I was looking for.


Mac Haik Ford is Great!

5
Melinda Thomas on 10/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone was very helpful & polite. They got my oil changed done very quickly.


Service visit after work.

4.8
Jack Bell on 10/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Service as it should be, pretty quick, but could always be faster.


New Car

5
Jennifer Johnson on 10/04/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great place to buy a car. I would recommend anyone that is looking to buy a car start here!


Refreshing buying experience

5
Brandon Williams on 10/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Stephen was fantastic to work with. I live over 50 miles from Mac Haik Ford, and Stephen was willing to work with me over the phone to narrow in on a price for a new 2016 F-150. Stephen was extremely responsive, and I would recommend him to friends or family in a heartbeat.


Wayne Kemp

5
Lemuel Kemp on 09/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My seller, Andy Sattler, is a wonderful guy. I would do business with him again.


Service Sep 2016

5
Stephen Fortier on 09/08/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Brought my car in for oil change and detailing. Quick turnaround and an excellent job. I then took it over to service because of issues with the side mirrors. Dan did a great job keeping me posted of what was going on. Again, quick turnaround and an excellent job. Keep up the good work


BETTER THAN EXPECTED

5
fordlover4ever on 08/30/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dealt with a lot of dealerships and salespeople since the search began for our new F150 and knew as soon as I spoke with Nick Bryant on the phone that I had found the right place. Made the appointment to look at the truck, took a day or so to consider what to do without being pressured to make a decision. With the help of the entire staff we were able to drive the truck we wanted home. Thanks to all for making this experience so pleasant.


Oil Change and tire rotation

5
Dorothy Pate on 08/01/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

great experience. the facility was clean, the staff was polite, and the wait was reasonable.


Satisfied

4.8
Clarence English on 07/30/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

everybody was cordial and friendly. I always use this dealership.


Friendly and Pleasant environment

5
Cynthia on 07/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My recent experience at MacHaik Ford as well as previous visits to this dealership was a very pleasant and a enjoyable experience. All of the staff is very friendly, pleasant, and very courteous. I actually went in to have my 2013 Ford Escape serviced and ended up purchasing a new 2016 Ford Escape. It was a pleasure working with the new sales car staff as well as working with the service department.


Fast Service

5
Doug Carter on 07/20/2016

Customer Service: 5.0 Overall Facilities: 5.0

I went for my State Inspection, they finished in about 25 Min. Fast service.


First class dealership

5
Anthony Bennett on 07/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a 2016 King Ranch and Richie was the best from start to finish. A real asset to Mac Haik Ford. Everything was first class and I have never experienced the personal touches he did. From setting up the deal to being picked up at the airport. Thank you Mac Haik and thank you Richie.


Not 100% satisfied

4
David Hamilton on 07/09/2016

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

For the most part the work (oil change and inspection) was fine. However one of my wiper blades was torn and was not brought to my attention or replaced. Don't know how it passed inspection. Also after the work was done I recieved discounts via e-mail for oil change. A little late after the fact.


Excellent service!

5
Corinthia Page on 07/08/2016

Customer Service: 5.0 Overall Facilities: 5.0

I took my car for oil change and inspection,I was pleased with the service.I was offered a ride home due to the length of time to do the service.I was a very satisfied customer.


CUSTOMER

5
Nelda Wilson on 07/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

EVERYTHING WAS FINE AND I DIDN'T HAVE TO WAIT A LONG TIME!!


Vehicle repair

5
Barbara Dalton on 07/05/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Dan was my service rep. He did a great job keeping me informed of the progress of my vehicle.


Great Service

5
Sylvia Spencer on 07/02/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I am super excited about my new Ford Escape. J Cuz and Darryl Jones were these 2 guys are really amazing. Thank you


Fast and honest service.

5
Carolyn Holland on 06/30/2016

Customer Service: 5.0 Overall Facilities: 5.0

Service was quick and convenient and there was no pressure to purchase unnecessary services.


Great Car Buying Experience

5
Heather on 06/29/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Andy was great! He was very helpful and did everything he could to make the car buying experience wonderful!


Phenomenal Service!

5
Najmeen on 06/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The entire staff was extremely helpful! I would buy 10 more cars from Mac Haik. Our salesman was phenomenal!


customer

5
Samuel Rice on 06/29/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

great service and helpful staff willing to go the extra mile to find problems and answer all of my questions,. I will continue to have my vehicles serviced here.


2016 Expedition

5
Gary Halbert on 06/24/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I purchased a 2016 Ford Expedition. The staff worked extremely hard to make the experience as pleasant as possible. This is the second vehicle I have purchased from Mak Haik Ford.


OIL CHANGE

3.8
Kathryn Orand on 06/23/2016

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 3.0

The visit was as expected. I was there only for an oil change. However, I had some road noise so the man checked my alignment for me.


My recent experience

4.7
Michael Rachel on 06/23/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

My F-150 XLT was serviced promptly since I had an appointment. All the staff was helpful. Everyone did a good job.


Oil change

4.5
Kim Sauls on 06/18/2016

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I came in on Thursday to get an oil change I waited a while to see if they could get oil filter part for a Lexus 460. They explain everything to me. The young lady that works there is only female there. She said if I come back tomorrow she would have the part and get me in and out. After I checked out she offered me discount price from Thursday since I came in on Thursday. Great customer service! I appreciated her generosity.


New car purchase

5
Bamagirl on 06/16/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband recently passed away and I had 3 vehicles that I knew I could not afford the insurance or maintenance, I traded those 3 in and with veryl little cash purchased a 2017 Ford Fusion. My salesman was Scott- he was great to deal with. Would recommend this dealership for all your needs.


Fast Service

5
Janice Smith on 06/16/2016

Customer Service: 5.0 Overall Facilities: 5.0

I had an appointment got in and out.the overall of service was very good!!


Frank was great!!

5
Tereso Mares on 06/14/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Frank was very helpful and super kind to us. The service was very fast. Had my back in a hour. So the wait time wasn't bad at all.


Auto service

5
Brien Dickson on 06/12/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was in and out within a reasonable amount of time. Loved the price!


Frank was so great!!

5
Tereso Mares on 06/11/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Frank was so courteous and kind over the phone and in person, also very helpful.


STEVE ( SALES MANAGER) Is OUTSTANDING

5
CHRISTIANA BREEDLOVE on 06/09/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

A TRUE STORY! We brought our daughter a new car form this dealership. The experience was wonder and great customer service. But it doesn't stop here. She was later in a hit and run. Took the car Back to Ford to find out she couldn't get rental due to hiccup on insurance policy. Called Steve and it's not the norm to give loaner out for repairs in body shop. This was truly a special case. She is 4.0 college student trying to get to finals and clinical . He made it happen! He had always stated if there is anything after the sale of our car he could do , Please call me!!!!!!!! And I truly called him on it! He was there with a smile and willing to assist us, And was able to provide a car! The staff overall ( the lady at the entrance front desk friendly and always smiling ). I truly will be buying a FORD again! Steve is above the average of working ! He is working for YOU!!!!! And he CARES!!!!!!!!! Now service did a role also! They provided transportation to pick her up to get the car from the body shop! She called me! The job on repairs was SUPER!!! they detailed and clean the inside and out as if it was out the showroom. That's business for you! Made my baby girl happy! mama is pleased! GO FORD!!!!!!!!!!GO STEVE!!!!! And the crew at the body shop A++++++++.


Excellent service

5
Ysabellal Julca on 06/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service guys are awesome thanks Mac haik ford especially Oscar Sanchez he is nice and polite


Great service

5
Tonya Dorsey Dews on 06/04/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Love this dealership! I have purchased two cars from this location and this is the only place I come to have my cars serviced. Would like to see familiar faces but so far I haven't had an issue.Oh I forgot! I never received the paper work to get my refund from GAP insurance off of the previous car.


Excellent Car Buying Experience!

5
Brooke Fountain on 06/02/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Brett and Tresten made this a smooth, simple, quick and enjoyable car buying experience for me!! I am grateful for the time they both put into helping find the best car at the best price for my situation! I love my car and would highly recommend MAC HAIK to those who are looking to purchase a car!


Great service

5
Jaye Potter on 06/01/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was in for a recall on my 2013 C-Max. I also had a valet key made. Had an excellent experience. Everyone was great.


Great service clean facilities

5
Sharon Britton on 06/01/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent customer service. The staff was friendly and explained in detail all that was done. I would highly recommend the dealership.


Great service and clean facility

5
Joe Collier on 05/31/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was my first time to use this dealership. The staff was friendly and very helpful. I will definitely be back.


OUTSTANDING

5
Rhonda Lee on 05/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased a 2016 fully loaded Ford Explorer Sport. I knew exactly what I wanted on my first trip to the dealership. I did not make the purchase on the first trip because I was still in the process of paying off credit cards to improve my credit score. I made the purchase on trip 2 which was about 3 wks to a month later. I spoke to Andy both trips because I liked him from the first visit. Andy Sattler is the BEST Salesperson I ever dealt with!!! He was very sympathetic and understanding of my request. He listened to my every detail. Let me backtrack. I made one visit to the dealership to check out the Explorer's in person. I am a Google person and like reading reviews and knowing what I want before I go in to make a purchase. This cuts down on everyone's time. The day I went back for the purchase, to my surprise, Andy remembered everything I originally spoke with him about from the vehicle to the personal details of why I wanted a new car (I traded in a 2010 BMW for the Explorer so I could have more room for my 2 new grandbaby's). This really impressed me!!! Andy made this such an easy process. He was so easy to speak with and did not give me run around. Andy explained all the features of the vehicle inside/outside. It was so much information I had to cut him off because I was in brain-overload---LOL. He gave me the comfort of calling him if I have any questions that would come up at a later date. This guy is WONDERFUL!!! I really appreciated his approach with me. I am a single woman and do not like all the smooth talking jive I normally encounter with salespeople. Andy did not give me any of that. He was professional and made me feel comfortable with working with him. I will not hesitate to send all my family/friends to Andy Sattler with Mac Haik Ford. You have an outstanding employee in him.


Great service

5
Kathleen Becker on 05/24/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had routine service performed. Staff was pleasant and had me out in about 45 minutes .


Great service & price buying a car.

5
Leo Z. on 05/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

They helped us find an Escape to meet our budget and get most of the features we wanted. Other dealerships kind of dropped the ball when we could not meet our budget on a top of the line Escape, rather than help find what was a good fit for us. We still got a Titanium with tow package & sunroof. They did not have the color we wanted in stock but managed to get it the next day from Austin.


Awesome Salesman Saves the day!

5
Sharon Hutchins on 05/14/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

As I entered the service dept, I was informed It would take 2-3 hours to repair my flat tire. Fortunately I noticed my salesman Steve Anthony nearby and he was able to assist me! THANK YOU STEVE! I was surprised to see him lay on the ground and inspect my tire up close, he found the nail, had the tire plugged in less than 10 minutes! AWESOME Customer Service!


Good service

5
Jane Smith on 05/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I will recommend to friend and friends Dealership was great and helpful


concerns after vehicle was svc'd

3
Tonya Tolliver on 05/13/2016

Quality Of Repair: 3.0

Saturday i was there for inspection and oil change, i will be returning this weekend because now my Ford Focus sounds like a truck


Great Service

5
John Montgomery on 05/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mac Haik Ford's service personnel quickly resolve issues and offer great customer service


Great service

5
Paul Fehmel on 05/09/2016

Customer Service: 5.0 Overall Facilities: 5.0

I am satisfied,I am satisfied,I am satisfied,I am satisfied,I am satisfied,I am satisfied


Mac Haik Ford Desoto Texas

5
Tommy Aguilar on 05/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased a Ford Fiesta, the service was great! And my sales team of Mr. Clarence & Mrs Yoland Leija were Awesome! They helped me get a great deal and a car with excellent gas mileage, which is what i was looking for.


Great Service

5
Jacqueline Herron on 05/07/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My brakes went out in my 2013 Ford F150, I spoke with the Service manager Ed, and he told me to bring it right in. I was assigned to Allison! My truck was diagnosed immediately and fixed the next day! I love the expedient service I received and my truck working properly again. Awesome customer service.


Great service

5
Clinton Akers on 05/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very helpful and polite. Answered all my questions


Great Service

5
Thelma Joseph on 05/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They were very pleasant and attentive and informative. ..


MR. Robert A Eaves Sr.

5
Robert Eaves on 04/30/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Fast, efficient, job well done with a small wait time.


Wonderful experience

5
Nickie Harris on 04/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was my second Ford Escape purchased at Mac Haik. The experience, the price, the salesman, and the service was all excellent.


Mac Haik - Great Buying Experience

5
Dean Siotos on 04/09/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Steve Anthony did a fine job and answered all of my questions. I'm very happy with the 2016 F-150, the bed liner and Tonneau cover, as well as the overall purchase experience.


Great Service every time I visit this facility.

5
Gary Haynes on 04/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

2015 Ford F-150. Service was excellent. Reps very knowledgeable and helpful


Oil Change at Mac Haik Ford

4
Norma Taylor on 04/01/2016

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I like going to this dealership because they are fast. I know I will be out of there in an hour or less!


Great company

5
Forres Haggerty on 03/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I love my Ford SUV, It save me a lot of gas and it more roon


Great job on service

5
Brian Hollyfield on 03/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had a brake failure on my '09 F-150. I had it towed in at noon and had it back in service by 5:30 the same day. The Tech stayed late to finish the job. Corwin keep me informed and was a pleasure to work with. Much appreciated.


FABULOUS!!!!!!

5
Tania Zamarripa Cruz on 03/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The wait was perfect, service is the best, management is so courteous.


Great

5
Jamere Walker on 03/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience every time I go efficient service detailed information great


Service

4
Pamela Fowler Dickerson on 03/21/2016

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I had a 2 hour wait, but all was well. I knew it would be crowded.


Great experience

4.8
K T on 03/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I purchased a 2016 Ford Explorer. Friendly ppl and great customer service.


Job well done

5
Marsha on 03/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everything was just fine I did not have to wait a long time.


Customer

5
Andre Duncan on 03/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The staff was excellent and gave great customer service.


Great buying experience

5
James Bryson on 03/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Steve Anthony was great. He worked with me to get everything I needed added to truck and get it exactly like I wanted.


Love my truck!

5
Donald Ullrich on 03/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The salesman was very helpful, as was the staff. Love the truck!


THANK YOU MAC HAIK DESOTO

5
Oscar Sanchez on 03/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

thank you Mac Haik Desoto grate service,,,it was fast service


2015 Expedition

4.8
Roscoe Rushing on 03/17/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Oscar Sanchez & Bart Barrington are ideal employees that exhibit high degrees of professionalism!


Quick, very friendly, and easy.

5
FADDAADD1128 on 03/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I arrived at the dealership, I hadn't even stepped out of my truck yet, and I had a salesmen waiting for me. That is how I knew it was going to be a good dealership to look at. The gentlemen shook my hand and introduced himself and Jay. I told him what I wanted, and he knew the lot like it was the on the back of his palm (it wasn't, I checked). Unfortunately, the truck I was looking for was a little out of my price range, but that was alright, because Jay had a back up. Infact, it was more suitable for me than what I had in mind in the first place. He was a polite, friendly salesman the entire time, always trying to help me out. Not pressuring me in anyway. If I said no, he wouldn't keep pushing, he worked on the price with me more than I could have expected, gave me more for my trade in than what I expected, and while I was there, I even got some dominoes pizza! Overall, my experience there was great, everybody had a smile on there face, and was very friendly. One thing that Jay kept saying to me that I found very settling is "I don't work for the dealership, I work for my customers." By far one of the best dealerships I have been too. Would definitely recommend to anybody looking for either a new or used car.


We have the car - oh we do not have the car

1
Unhappy buyer on 03/04/2016

Customer Service: 1.0 Buying Process: 1.0

Called to verify that car was still available. Salesman stated yes and I informed would be there in 20 mins. He said asked for Derek. Arrived and no one there to greet or welcome. Walked lot and found car. Eventually ran into Derek. He said car is not avialable was put on hold. I asked why he didn't call me back so I didn't waste a trip. He said sorry. Poor service.


Started out bad but ended great.

3.4
J on 03/01/2016

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 2.0 Overall Experience: 4.0

First salesmen named Dereck was not nice but Brandy was great and took great care of me. She was very attentive and kept her word.


Kudos for Brandy

4
Jenni on 02/29/2016

Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Mac Haik's Brandy, who worked with me was very good and easy to work with. I bought the car!I liked the fact that she stayed with me through the financial paperwork (although she had children at home). We definitely closed the dealership down that night. She understood that I was being overly cautious (I had had a very bad experience with another dealership) and was patient with me. I would definitely buy a car from her again.Thank you Brandy!Elliott, was great also.


excellent service

4.8
kdawg52 on 02/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Brandy Molina is an excellent sales person she didn't stop until she found the perfect deal for me. I highly recommend Mac Haik Ford in Desoto.


Good service

4.5
Latasha Palmer on 02/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I own a Ford Fusion. I have only been to Mac haik to get my car serviced. The staff was informative & let me know the time window on completion of services. The only complaint I have is that all of my tire stem caps were not put back on. I didn't notice until later that day. I know I may be a small thing, however, I brought it it with all the caps on and would have liked it back that way.Thanks


poor deal ship

1
Tillman Hollingsworth on 02/20/2016

Customer Service: 1.0

Request information on a f150 nobody got back with me


Impeccable service!

5
peteotis705 on 02/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in the market for a mustang. I searched vigorously several dealerships.I'm a credit manager for rent A Center.I wanted to get the 5.0 gt. I was at the dealership literally all day Wow Steve and brandy worked on my deal. unfortunately I was unable to get the car I wanted my day was going horrible. I was in a situation where I couldn't afford to put money down until I got my income taxes. I just received a promotion from my job and I really needed a car to get back and forth to work. Brandy went above and beyond the call of duty to make sure that I'm a satisfied customer. Her warm personality , and sense of humor left a lasting impression on me. I immediately brought her another cell and I will continue to recommend everybody that I know to her that's interested in a new car. I am the assistant Sales Manager so I know a thing or two about customer service. on a scale from 1 to 10 I give her a thousand. keep up the good work and see you guys soon. Thanks Brandy.


Quick and easy!!!!!

5
ShaderriaRussell on 02/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a quick and easy experience and I was in and out of the dealership in no time, for the first time ever with a dealership......


Great Service with a great attitude

4.5
Kimberly Barnes on 02/18/2016

Customer Service: 5.0 Buying Process: 3.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

You guys are so friendly and quick. My car was even washed.


J-CUZ is AWESOME!

4.6
sylver55 on 02/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

J-Cuz is an awesome, sales man. He worked hard to get the price I wanted for my trade-in and the price range I need to purchase my pre-owned 2014 Ford Focus. Wonderful experience. Clarence in finance was great explained every thing, answered any questions I had.


grate service experience

5
Ysabel Julca on 02/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Oscar always take care of me thank you oscar for good customer service


Nice people

3.2
Michael Ford on 02/08/2016

Customer Service: 5.0 Buying Process: 3.0 Quality Of Repair: 1.0 Overall Facilities: 4.0

Salesman was great truck has some stuff missing that I didn't catch before I purchased it.


WOW! Great Service!

5
James Rogers & Debra Rogers on 02/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I left my 2016 Fiesta at the DeSoto Mac Haik location for some warranty work at about 8AM thinking it would probably take all day. I called back an hour later to give Debbie my service department person my cell phone number and she tells me my car is ready. That's the fastest service I've ever received anywhere. WOW! Great work!


Robert A. Eaves Sr.

5
Robert Eaves on 02/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

2014 Ford Edge. Service exceptional and staff was very helpful


Awesome Dealership!

5
William Clary on 02/04/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been treated with nothing but respect and always feel welcome when I come in to the dealership to have anything done to my car. Can't say enough about how well Steve Anthony goes out of the way to help his customers.


Great sales service and finance

5
Nathan Barkdull on 02/02/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had read reviews on multiple dealerships in DFW. Mac Haik Ford had received very high marks for their customer service so we decided make this our first stop. We were not disappointed as the entire experience was in line with the positive reviews we had read about. We would absolutely recommend Mac Haik Ford to friends and family when making their next purchase and if we will definitely return for our next purchase.


??????

5
Priscilla Souza on 02/02/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

salesman - Victor Valencia - was very supportive, knowledgeable and provided superior customer service


retired

4
James Whitaker on 02/02/2016

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Every time I come in for service, there is a different crew. Insufficient time to develop trust in your staff.


nones

5
Terry Steel on 02/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

good service..................................................................................................................................................................................................................................


Buying Experience

5
TCU Alumni on 01/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeff Carter with Mac Haik Desoto Pre-owned Internet SalesThis is the best gentleman, in my professional opinion, if youre in the market for a vehicle you need to get acquainted with how to get the best deal possible. It was as easy as deciding what vehicle I wanted to buy, which was a Jeep Compass Sport, then Jeff searched the internet , then offered me a price lower than what he could find on line. All the shopping was done for me so I knew I was getting the best solution for my needs.Just to be safe I went, I always suggest a person checks this out, to edmonds.com to get a fair market price of the Jeep I was interested in purchasing. Jeffs price was over $2,000 less than what Edmonds could locate in the area. Kellys Blue Book use to be the go to resource for car worthiness but Edmonds is the most up to date site of true market value. I actually entered the Jeeps VIN number to do a spot on internet search.Not only do you get the best price, you also get great customer service. I am a person that hates buying cars, going to market in Mexico, and just dealing with price negotiations. I wish what the price was on the car is what you paid at every business that sells automobiles. However, we know thats not the case unless you go to a place like CarMax which I would not recommend. So by Jeff shopping the internet for me in reference to an identical Jeep, he just beat the best price found so I was confident I was getting a better deal had I spent countless hours researching and shopping myself. Jeffs fellow employees work together as a team; all put forth an effort to make the process simple. When I signed the buyer papers with the finance manager there were no last minute surprises. She even went as far as discussing my credit report by pointing out suggestions that would improve my score.I have Identity thief and my credit is a mess so Im currently working with a company getting it cleaned up and accounts that arent mine removed. I had totaled my previous jeep so even though it was not the right time in my ID theft resolution, Mac Haik took that into consideration making the financing a breeze. So dont hesitate to call to get your next car, Jeff Carter at Mac Haik, even if you have challenged credit issues.You can reach Jeff Carter by calling Mac Haiks main number and asking for him in pre-owned sales: 972-274-8365. Text him at 972-971-7920 and/or email at jcarteratmachaikdesoto.com. Most of my interaction with Jeff was from texting and emails; saving me time of constantly going into the dealership which is something as I mentioned above I despise. It took me one day to look, follow-up was from the comfort of my environment by texting, phone, or emails, and then the second visit was delivery of my new Jeep. Can it get much easier?This dealership has really put the car buying industry into the future by utilizing the internet for locating cars for comparison. They simplify the purchasing process, saving me time, money, and most important I felt in control. Due to Mac Haiks business ethics, coupled with their system approaching customer needs, it was an enjoyable car buying experience that I have never encountered in the past with other dealerships.Glenn SteelmanTCU AlumniPhi Gamma DeltaPetroleum Club of Fort WorthNational Honor Society


Mustang

5
Andrew Jones on 01/29/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very good and helpful employees. Bought my car on Saturday and they been working on trying do a deal for my wife ..


Excellent Service

5
George Dunham on 01/29/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The work on my vehicle was done in a timely manner and I am very satisfied with the results and the price I paid for the work done. Excellent service.


Exemplanary performance

5
Joe Youngblood on 01/29/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The folks at Mac Haik Ford, in my opinion, couuld'nt be better. I have a Ford Fiesta which was having some transmission problems. Dale Gentry, the service advisor called me at home and eased me through the process of getting it repaired. Everything was explained to me and a time was set to bring the car in. The car was repaired in a timely manner with phone call updates on the repair progress from Dale. Very satisfied with Mac Haik Ford!Joe Youngblood


aaaaa

5
Andrew Baka on 01/27/2016

Customer Service: 5.0 Overall Facilities: 5.0

We have bought several vehicles at the dealership including a 1993 SVT Cobra, a 2001 SVT Cobra, a 2007 Shelby GT 500 and a 2012 Boss 302; as well as several F-150s and Rangers.


I wish there were more stars

5
Gabbie Corletto on 01/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went in expecting to not enjoy the process of buying a new car. I was wrong. Buying a car doesn't have to be a headache or an ordeal. I have to say everyone at Mac Haik deserves 5 stars but my sales person, Andy Sattler, deserves 10 stars as well as my finance person Elliot. Andy was a joy to work with and super knowledgeable. He did not give me the run around and was very straight forward. When it came time to finance, Elliot was the man! I highly recommend this dealership and make Andy Sattler your man!


Good Experience minus the Paint on car.

3.2
Kendall Love on 01/26/2016

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 1.0 Overall Facilities: 4.0

2014 pre owned Buick Encore .. The service was ok .. But the car has white paint splatter all over it . Car should have been properly detailed waxed/buff befor being labeled certified .. Had to come back 4 days after the sale because they say they didn't complete the ford inspection before they sold it ..


Helpful

5
Mel Richards on 01/25/2016

Customer Service: 5.0 Overall Facilities: 5.0

Very friendly, took care of my vehicle issues. Helped me in a most economical way. Have a great experience every time I use their service department.


Fast, Friendly and Efficient!

5
kat-in-texas on 01/24/2016

Customer Service: 5.0 Overall Facilities: 5.0

Friendly staff!! Went out of their way to accommodate me that day!


Service done regarding a recall letter

5
Lacie Patterson on 01/23/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had responded to a recall letter regarding the computer system for the airbag, that I had received in Sept. When I called Mr. Corwin told me I could come in that day which was on January 19th. The time for me to wait while they did that was longer then promise. He did apologize for the wait. He then told me there was another recall on the list (no letter had been sent) regarding the steering column bolts. He gave me the choice to either come back or stay. I chose to stay. He was verify helpful in explaining things. I was pleased with the service.


GREAT SERVICE FAST AND CLEAN

5
Howard Bowman on 01/20/2016

Customer Service: 5.0 Overall Facilities: 5.0

Great job like the service thanks WAIT WASN'T THAT BAD


Great Service

5
Ester Settle on 01/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I decided to stop by and get an oil change on the spur of the moment so I knew I was going to be there for a while, but to my surprise I didn't have to wait very long at all. I appreciated them telling me about my tires and all the different payment options. The staff was very nice also.


On the Road Again

4.8
Uvaldina Janecek on 01/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I came in to get a flat tire looked at -- no appointment. Staff was friendly and helpful. My problem was solved, and no one tried to sell me a more expensive option of trick me into buying new tires! Thanks!P.S. Your waiting room is spacious and comfortable, but I had work to do and could never get the WiFi to work.


Great Services

5
Felicia Castillo on 01/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The customer services was the best! Thank You!Felicia


Recall Work

0
Michael Owens Pam Owens on 01/19/2016

Due to the runaround and lying I was given by the Mac Haik body shop and repair departments when I had my car in to get the front bumper replaced due to a car accident, I was hesitant to take my car back here for the recall work. In fact, I made my husband take it in and pick it up for me because I'm tired of how all the auto dealership/body shop/repair & maintenance shops/auto parts stores treat women. They always try to upsell, convince you of unnecessary repairs or upgrades or just plain treat you like you're stupid and you're not the one who drives your car everyday and know it well. My husband (of course because he's a man) said he was given no issues and my recall work was definitely completed in a timely manner. I'm sure they would have tried to convince me that I needed something repaired or replaced. My son drove my car home for me and he says he can tell a good difference with the transmission program update I needed and that my car no longer shudders upon acceleration from a stop. I will be driving it today and will be testing out all the car doors as the latching mechanisms were also taken care of due to a recall. If I feel the recall work has fixed my issues, I will be highly satisfied and may actually take my car in again myself for any future work that needs to be done to see if I am treated as fairly as my husband. Otherwise, I have a perfectly good and inexpensive mechanic right here in our town who can also get me Ford recommended parts as they do work on several vehicles for us already. I also have a closer Ford dealership I can try out for my recall work. Mac Haik's service departments really need to impress me after how I was treated last time I was in several months ago.


Great Salesman.

5
Wilma Upshaw on 01/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My salesman James was great, he sole me my 2014 Ford Escape and I love it he was very helpful. I call him afterward for his help on a couples thing I couldn't setup and he set it up for me.


Best product! Best Service

5
Joseph Cavello on 01/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Recently bought an F250. What a great product! Complimented by an outstanding job from the salesperson who had a rock solid understanding of the product to the quick and efficient financing process. I'll be back!


retired

5
Klaus Lueke on 01/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

bought a 2014 chevy MALIBU.brian did a super job.3 car we bought at mac haik desoto tx.


Great service

5
Roger Smith on 01/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great atmosphere with knowledgeable salesman. I was still over the price point that I was trying to get to. I would have liked to get more comparison between the models.


Love the whole Facility.

5
Gary Haynes on 01/17/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My service advisor was very professional. Very knowledgeable Very Helpful


Great service

5
Glenda Redding on 01/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

2014 Ford Escape excellent service staff very helpful showed me a few things on remote ignition I didn't know


Great service friendly staff

5
Rogelio Vera on 01/15/2016

Customer Service: 5.0 Overall Facilities: 5.0

Friendly service - just took a little too long but the staff was very friendly and that makes up for it.


2009 Towncar services

4.3
Leverne Hearn on 01/15/2016

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Very professional, no problems experienced. Both serviceman and driver were very helpful.


Robert E. Thompson, MSgt, USAF, Retired

5
Robert Thompson on 01/15/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

When i dropped off my car on Tuesday, 1-12-2016, Bart was the one who took car of what I neeed. He called me around 9:15am, on 1-13-2016. He said that when i came to pick up my car that i needed to see Alicyn. When I arrived Alicyn was very helpful. I also dealt w/Chelsea, and Ryan. The whole group was outstanding.


Super Experience!

5
RonR on 01/11/2016

Buying Process: 5.0 Overall Facilities: 5.0

I found the staff in the pre-owned department extremely helpful, patient and pleasant. I very much appreciated the non-pushy attitude that is sometimes experienced in auto dealerships. They made the entire experience a pleasurable experience and I drove out in a beautiful 2014 Ford expedition that was exactly what I had been looking for. Amazing!


IN AND OUT SERVICE

5
Oscar Sanchez on 01/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service guys are great and fast thank you service deparment


Great Services cares people clean facilities

5
Jesus Izquierdo on 01/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Went your spoke to the customer,about the job the yourselves,about the job there doing On my vehicle,that job looking much better Ann more professional, and the customer Be more happy,and always that customersCame back,because you're care!!!...


Great Service

5
Cacedie Spicer on 01/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everything was great. I will definitely recommend Mac Haik.


Incredible price & financing with superb service

5
Drew Baum on 01/05/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Once I decided on the Mustang (over Camaro and others) and the specific options I wanted, I searched through the online inventories of all 274 Ford dealers in Texas. Not only did Mac Haik Ford Desoto have the car I wanted, it was also priced lower than any other dealer with a similar car. My agent, Steve Anthony, was quick, affable, and took care of all my needs. The dealership even got me a better financing deal than Ford itself was offering by going through another lender. I have already told people to check Mac Haik dealerships first, regardless of which brand they are buying. I will be coming back to Mac Haik for my wife's new car when the time comes.


Ford Quick Lane service

5
Ryan Cochran on 01/02/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Overall excellent experience, Very friendly staff.


Five star service. Very pleased!

0
Cortney Lackey on 01/02/2016

I purchased a 2016 Ford Fusion! My service at Mac Haik was absolutely fenomenal. James and Andy both helped me with my purchase. Andy went above and beyond and spent extra time going over each feature that my car had to offer. James made sure I got my windows tented in a timely fashion. I was so pleased with my service. I will definitely be returning to Mac Haik for my next purchase. Happy New Year to me! -Cortney Lackey


Lots of Mustangs!

5
Anne Weaver on 01/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great people to buy a car from. They have a excellent sales staff and many Mustangsto choose from.thanks again Mac Haik in Desoto!


Great Service Reps

4.7
Arthur Tabor on 12/28/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I have 2010 F150 with high mileage & frequent oil changes due to the vehicle is used in my business. I was reminded that this was a free oil change & that also helped. I would like to thank the rep that assisted me in obtaining my yearly maintenance service


Great experience

5
Gary and Alison Fourtner on 12/26/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased a 2015 f150 king Ranch 4x4.Our Sales rep and the finance business manager was knowledgeable, helpful and very friendly.Very pleased with our experience.


service department

5
Sheila Jackson on 12/26/2015

Customer Service: 5.0 Overall Facilities: 5.0

The staff was very helpful and I'm not able to get my car fixed right now but they explain my options.


Very Clean

5
Robert Floyd on 12/24/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The staff was courtiuos and always keeping you updated. The service repair employee Mr Wesley is great peason that knows his job kudos to him and the other staff members for a job well done .THANKS and we will return if needed.


Green ghost

5
bam-bam on 12/22/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The staff was very courteous, professional and processed my vehicle in less than an hour.


Fast Service

5
Dolores Martin on 12/22/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a warning light on my 2014 Fusion. I took to Ford Service and was informed that it was a recall item, which I was unaware of. The problem was fixed and I got out of there before noon. The service person greeted me with a smile and sent me away with a smile. Very good customer service.


Great service

5
Kathleen Becker on 12/17/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Took my car in for service before heading out on a long road trip. They really checked the car out and discovered my battery was going so I was able to replace it before I got stuck on the road somewhere. Really appreciated it.


Great service, clean facility

5
Emily Jones on 12/17/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

2016 Ford Escape. Salesman was courteous and knowledgeable. The upgradestook longer than I expected, but the end result seems fine. I am still learning how to use the "bells and whistles."I plan to have you service my vehicle. I need good deals on service.


Great customer representative and great service.

5
Robert Cullen on 12/16/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Oscar is one of the most courteous and most knowledgeable service people with whom I have ever worked. J could not have asked anything more of him. Great guy and great service.


Master Sergeant United States Air Force Retired

5
Robert Thompson on 12/15/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Corwin was excellent. he went out of his way to make sure that we were taken care of. When we came to pick up our car on Friday Corwin was assisting other customers, so Deb took care of us. She was outstanding as well. We have worked w/both Corwin & Deb when they were in the Quick Change area


The Works

5
Latona Maryland on 12/15/2015

Customer Service: 5.0 Overall Facilities: 5.0

It went quickly and efficiently. Every one was nice and helpful. I know I can find an oil change cheaper somewhere else but I enjoy my experience here. I will continue to get my car serviced at MacHaik Ford Desoto.


Great service

5
Carolyn Smith on 12/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I took my Escape 2014 in for factory recall and the service was great. I think your dealership is wonderful and very helpful . your service staff is awesome.


Great service

5
Thomas Hubbard on 12/13/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ford FX150 2014. The service was great and quick and understanding. The staffs was helpful with respectful.


Electrical repairs

5
Lyle Shive on 12/13/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Wes took good care of things for me...............................................


Very clean facility

5
Fred Coleman on 12/11/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience was great staff was very helpful (Alicyn)


Excellent service and a great staff!

5
Richard Conley on 12/11/2015

Customer Service: 5.0 Overall Facilities: 5.0

All the staff were friendly and professional. My experience was as it always is, top notch.


Interactions with Maintenance

4.8
Guillermo Garza on 12/11/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Wesley was personable and very helpful with explaining my car issues. He sought solutions to benefit the longevity of the vehicle (oil change) without having it feel like he was up selling. He seemed to anticipate questions and issues before they arose. This was my first maintenance interaction with the dealership and it was so much easier than anticipated.


FAST SERVICE

5
Debra Ryno on 12/10/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

NICE SERVICE ADVISORS THYANK YOU ALL GRATE PEOPLE


Great Service

5
Kristie Long on 12/10/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came in to have my battery checked and it ended up having to be replaced. Service was done in a timely manner


Best Purchase

5
David Hughes on 12/08/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased a new F150 Lariat 4X4 Tommy Long was great. He listened to me, and stayed in touch. He did not pressure me, and mad the process easy. Elliot was so friendly and didn't even mind paying for an extended warranty.David Hughes


Love our F-150

5
Marsha Montgomery on 12/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The staff was very helpful and we had to get warranty service on a door lock. All is well and we look forward to continued service with Mac Haik. We purchased a 2015 f-150.


Wesley in the Service Department was excellent

5
Larry Mckay on 12/07/2015

Quality Of Repair: 5.0 Overall Facilities: 5.0

Wesley in the Service Department provided excellent service. He was very helpful and explained everything in detail on how they repaired my Ford Edge. Wesley made my experience in Service very pleasant.


Quality Service At Mac Haik Ford

5
Rowland Uzu on 12/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always great experience every time I visit. Service and maintenance department teams are skilled, knowledgeable and courteous to customers. I have been a customer since November 1999 and still enjoy all my Ford vehicle service at this dealer. Will recommend this dealership highly....Rowland. Satisfied customer since 1999


great service

5
Lois Atwell on 12/03/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We came not knowing what the problem was, and Debbie brought a out tech to ride with me so that I could show him the noise. That impressed me


Very Nice staff

3
Bobby Cano on 12/01/2015

Customer Service: 5.0 Overall Facilities: 1.0

I bought a new truck in Feb and 3 months later my sync & bluetooth system quit working. Your staff was very attentive and friendly compared to other visits I made, however I didnt get my sync system running cause the computer broke. I am waiting to hear back from your staff when it is fixed.


Clean facilities

0
James Gilliland on 12/01/2015

Service was excellent. very friendly and helpful.


ford f150 King Ranch

5
Anthony Bussey on 11/30/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was great serv. & not very time consuming. And I appreciate you all getting me in before you closed.


Great service and service rep

5
Mike Posey on 11/26/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had the same problem with my Ford Edge last year and had it fixed at Waxahachie. I had same problem and you fixed it. I noticed on the work order from last year it said nothing about replacing any parts, but on your work order parts were replaced. You got my car in and out the next day because I was leaving town. I appreciate the Buick turn around and service.


Wes Mendoza

5
thedude on 11/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brought in company truck with a list of problems. Wes took care of everything and actually answered the phone when I called, was very pleasant, and got me back into my truck by 5:00 pm the same day. He is a true pro and I will now have the whole fleet serviced there. Great Job.


No help in obtaining a car rental reimbursement when a car i

2
8971Cr on 10/30/2015

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 2.0

I have contacted this dealership several times to get a 60 dollar credit for a car under warranty. I received no help from them or FORD Corporate. Shame in both of these entities. U paud close to 30 grand for my car with the extended warranty. No one will help for a 60 dollar reimbursement. Think about doing business wit these entities before you spend your money. MYbe another compAny will care more about your experience with th.


Highly Recommended Ford Dealership!!!!

4.7
D Jones on 09/16/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Five Star Dealership *****-----------Beware of a sales character named Young who poses as a "Sales Consultant".....HA!


Horrible

0
Kelly on 08/21/2015

We talked to Bernail on the phone about purchasing a new escape, he knew exactly what we wanted and how much we were willing to spend. However, when he arrived, he was no help at all. He was more concerned about other customers, who were not even there to see him. He made us wait in his office for 30 minutes, just to come back and tell us what he had already said. It was ridiculous. After being there for 3 hours and getting nowhere, we decided to just walk out. We were very upset with his "help." He was more concerned about making money than he was about helping us.


MAGNIFICENT!!!!

5
JohnnyM on 08/03/2015

Customer Service: 5.0 Buying Process: 5.0

Our salesmen, Mr. Andy Sattler, was just finominal! He made purchasing our new truck such an easy and wonderful expirence! We got everything we wanted! I recommend Mr. Sattler to all my friends and family! Stop by Mac Haik Ford in Desoto and ask for Andy Sattler!!


Service Dept Stands Behind Their Work

4.6
Bob on 07/02/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

First time Mac Haik service dept customer. I recently bought a 2015 F250 for towing a large 5th wheel RV, but the Ford dealer I bought it from is over an hour away from home. I scheduled an appt for my second oil change/tire rotation during a small time window I had between RV trips. Just before the appt, a major issue with the truck arose. It turned out that this would require extensive work. John, the Service Advisor, made sure that all the work needed was completed and kept me updated with status and outlook. We left the next day on an RV trip from Dallas to Minnesota during which the F250 developed a diesel fuel leak. Upon arrival in MN, one call to John initiated a process that resulted in a repair by a MN Ford dealer that Scott, the Mac Haik Service Manager quickly agreed to pay for since it was part of the repair done at Mac Haik. I was in/out the same day in MN with $0 out of my pocket because Scott quickly, with no hassle, agreed to work directly with the MN Ford dealership to pay for the repair. I look for high quality customer service with good communication and fair pricing from any service provider. When a hiccup like this happens (especially for a complex machine like an F250 6.7L diesel) I also look for someone who will stand behind the service delivered. John, Scott and Mac Haik delivered outstanding service when I needed it, in both instances. They made a return customer out of me.


Exceptional Service for an F250

4.7
Bob on 07/02/2015

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

First time Mac Haik service dept customer. I recently bought a 2015 F250 for towing a large 5th wheel RV, but the Ford dealer I bought it from is over an hour away from home. I scheduled an appt for my second oil change/tire rotation during a small time window I had between RV trips. Just before the appt, a major issue with the truck arose. It turned out that this would require extensive work. John, the Service Advisor, made sure that all the work needed was completed and kept me updated with status and outlook. We left the next day on an RV trip from Dallas to Minnesota during which the F250 developed a diesel fuel leak. Upon arrival in MN, one call to John initiated a process that resulted in a repair by a MN Ford dealer that Scott, the Mac Haik Service Manager quickly agreed to pay for since it was part of the repair done at Mac Haik. I was in/out the same day in MN with $0 out of my pocket because Scott quickly, with no hassle, agreed to work directly with the MN Ford dealership to pay for the repair. I look for high quality customer service with good communication and fair pricing from any service provider. When a hiccup like this happens (especially for a complex machine like an F250 6.7L diesel) I also look for someone who will stand behind the service delivered. John, Scott and Mac Haik delivered outstanding service when I needed it, in both instances. They made a return customer out of me.


Quick Lane

4.6
chundra on 05/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Customer Service Superb. They took care of me explained everything regarding my vehicle and when I return. VERY Happy experience. They got me set up with their rewards program also explained how it works. Everyone I came in contact with exceeded my expectations.


preowned

1
nothappy on 04/03/2015

Customer Service: 1.0 Friendliness: 1.0

I bought a 2008 ford ranger with 96,000 miles on it, really nice looking truck, but looks aren't everything, there was a couple of minor things wrong with it and they couldn't fix those right , then I took it in to be fixed and they put a big scratch on it and said it was already there, and they kept it a whole week. I would never recommend them to anyone . I wonder if mr. Mac Haik knows how they treat his customers , or is he in on it. On top of that me and my wife bought a 2014 ford focus and they couldn't match her credit unions interest rate they lied to us about that.


My first pickup truck

4
Joe Whitmore on 03/20/2015

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Mr. Larry Sparks did a excellent job helping me purchase my first pickup truck. He made the whole experience easier than I expected.


Victor was very helpful and responsive.

4.3
Jesse on 03/16/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Victor emailed me everything that I needed to make the transaction go well, which was very important to me since I live fairly far away. They have a great sales team and vehicle selection.


great experience

5
pam mcdowell on 03/16/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience with Mac Haik Ford was one of the best experience ever, the salesman b.fair was a great help during the process of my new car, I highly recommend b fair to anyone that's looking to purchase a new car Through Mac haik ford dealership


I did indeed get that "Great Mac Haik feeling"

5
Billy Love on 03/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I appreciate Mac Haik Ford for give me the absolute best price for my Taurus..From the moment I walk in, I felt welcome.. I had previous walked out of two other dealerships because they had add-ons and addendums prices added to the purchase price.. My salesman, Mr. Fair was straight and upfront about his bottom line number. At my advanced age, I dont have time to waste. Mac Haik Ford's process is quick and simple. I enjoyed my buying experience, and highly recommended them as well. If you are in the market looking for a new or used vehicle, I strongly suggest trying Mac Haik Ford in Desoto first. When you get there ask for Mr. Fair, tell him Billy sent ya!!!


Great Customer Service

5
ninfa rodriguez on 03/15/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I came in to buy a Focus and I made that known to my salesman B. Fair. He never tried to sway me on another car and I appreciated that. He asked my color preference, my must haves and my monthly note. I received everyrhing i asked for!!! I love my new car and I owe that to Mac Haik and B. Fair. Give them your business ypu wont regret it!


OK Credit

5
ElFrances Mitchell on 03/15/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I've gone to different dealerships and have talked to a couple of salesman via phone and was given bad news every time. At this point I'm about to give up and a friend gave me a business card and I talked to the salesman via phone and he told me to come in and let's see what we can do. I asked are you sure because I didn't want another disappointment, I told him my credit wasn't that great. I went in and I want to tell you I drove out not only was it a car but it was what I wanted and what I can afford. I was blessed with a used Volkswagen. I want to say Bernal Fair rock and I've already passed out several of his cards to my friends and coworkers. Mac Haik Ford you have a gem on your hands.


Great service

4.2
Glenn Heights resident on 03/14/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

We purchased our sons first vehicle there and Im very pleased with the whole processed. Jose was great and I recommend you guys call him if you're thinking about buying that first car for your kid. Awesome. Thanks Joe.


Victor o. guzman

5
Austin mccarter on 03/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very helpful and there five start worthy he's very nice very helpful he doesn't beat around the Bush. He made the whole experience easy and painless he's a God man and easy to talk to


Such a pleased experices

5
Eric Dominguez on 03/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We recently bought our 2014 Cadillac SRX and honestly this is the best vehicle we ever had. We love our suv and thanks to our sales person Victor Guzman we had a such a pleasant experience, everything was so quick and we would definitly go back in a few years to buy or trade a new one


customer

5
Nahuytl on 03/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I love how Victor Guzman helped me buying the Jeep of my dreams! The process was very easy and fast....I would recommend this dealership to my friends and family! Way to go Mack Haik DeSoto!


Great experience!

5
Ava Davis on 03/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This place was awesome. I got a great deal on a great car thanks to my salesman Kevin. My Sonata is the greatest. Other places like to play a lot of games when it comes to pricing and the cars are below par. I was able to get a great deal and a great car with no problems. I will be sending references to them for sure.


Oliver Malcom, my salesman

5
girlie-girl on 03/13/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Met salesman Oliver Malcom and he is easy and good to work with. I learned about the cars I was interested in and he helped me narrow down the cars I will consider to purchase. He's very knowledgeable and attentive and professional. And as soon as I am financially ready, I will go straight to Mac Haik Ford to find Oliver to buy my new car.


Wonderful buying experience

5
Julia Gloria on 03/13/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I have purchased 2 vehicles at Mac Haik Desoto and both occasions we had the pleasure of dealing with Victor Valencia. He made the buying process so smooth and easy, he was patient and very knowledgeable on the vehicles he was demonstrating, always keeping our budget and needs in mind. He was sure to answer all of our questions and settle our concerns, I always recommend him to anyone searching for a vehicle after having such pleasurable experience.


new car

5
Beatrice Garcia on 03/13/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Victor Valencia Sold me a 2015 Ford Escape with no problem. I am one happy. Camper. Thanks a Bunch Great Job. Victor. Valencia.


The best Ford Dealer in the Metroplex

5
Mustang Mom on 03/13/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

If you want a well priced new or used vehicle run don't walk to Mac Haik Ford. Ask for my son, Oliver


The best team Mac haik desoto use car!

5
Eric Dominguez on 03/13/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I would definitely recommend Mac haik ford pre-owne used Great service great experience awesome team to work with you!


Great Service

5
Fusion Owner on 03/13/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had to get a recall done on my Fusion and Oscar in the Service dept took excellent care of my car and got it back to me quickly.


Great Experience

5
CHenderson on 03/13/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently visited Mac Haik Ford Desoto in search of a small pickup for my son that's in college after leaving another dealer that was playing games and wasting time, I was greeted by a young man by the name of Jose Ortiz I told him exactly what I was looking for he directed me to a sharp looking Ford Ranger. I got heck of a deal on the truck and my son was very pleased as it was a surprise birthday gift.


OUTSTANDING CUSTOMER SERVICE CLEAN FACILITY

5
CALANDRA STATEN on 03/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Debbie was absolutely WONDERFUL AND OUTSTANDING. VERYYYYYYYYYYYYYYPROFESSIONAL AND KIND.


CUSTORM

5
DEBRA TAYLOR on 03/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

CAME IN FOR A 4 WHEEL ALIGNMENT AND AS ALWAY DEBRA RYON TOOK GREAT CARE OF ME


GREAT SERVICE FROM DEBBIE AT MAC HAIK IN DESOTO

5
DAVIE ENOCH on 03/11/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

STAYEDON TOPOF THINGS.LET ME KNOW ALL THAT NEEDED TO BE DONE. VERY PROFECIENT


snakes who lie and cheat and waste your time

1
texashaunt on 03/11/2015

Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

went to buy a truck prenegotiated internet price, then they secretly upped the price $1500 on the contract. i caught it and became inconsolably furious. they called the cops to get me out of the showroom. they tried to steal $1500 from me and i get removed by force. the sad sad part is i might have bought it without their snake in the grass crooked ways.... AND i really wanted the xxxx truck. but crooks just can't help being crooks


quick lane

5
AUTRY on 03/06/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

SERVICE WAS GREAT AND VERY QUICK. LIVES UP TO THEIR NAME "QUICK LANE"


QUICK LANE

5
CATALINA on 03/06/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience with purchasing and servicing my vehicle at Mac Haik Desoto has been of the best customer service.


GREAT SEVICE

5
THEALONIA PAYTEN on 03/06/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

GREAT EXPERIENCE. ADVISERS AND MANGER AT THE QUICK LANE WERE VERY COURTEOUS.


Great service

5
Claudia on 03/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great customer service. They were very helpful and knowledgeable . Will be returning to get all my service here . Robert at quick lane is the best.


Awesome and Trueful Service.

4.7
sflores on 02/28/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

I went to buy a SUV, Victor Valencia was the one that was helping me. He was truthfull and honest no lies behind my back. Not even pressuring me on doing what I couldn't afford. Very good service on maintaining their customer comfortable. But at the end I wasn't able to purchase an SUV with some problem on myself with banks. But in the future would like to go back and try again with Mac Haik ford dealership awesome service. :)


Great experience used truck

4.7
Ben jamin from Crosby tx on 11/18/2014

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 5.0

Saw the truck online and called wade smith. Set up finance with my credit union. Drove nearly 4 hours from Houston and was not disappointed at all. Truck was as clean as salesman said and he pointed out what defects were there on the phone. Don't know any of the other salesmen but I sugges u ask for Elliot McCray. Great guy. He took care of me when I arrived. Start to finish I was in and out in less than two hours couldn't ask for a happier way to buy a truck. You can wear my credit union had screwed up paperwork they took care of it like it was no big deal


Good Experience with Honest Dealership

4.3
Brent on 09/29/2014

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 5.0

Came from another dealer where advertised price in cars.com was bogus ........ here the advertised price was the price and the car was all I had hoped for. The two salesmen I dealt with were straight fwd and enjoyable to be around. Good experience....had to haggle on my used car price a little BUT that is part of the deal...definitely would recommend this dealership to anyone.


Best online car buying experience I could ask for!

5
Brian on 08/05/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My online salesperson, Jerry Sparks was straightforward, honest and efficient. I couldn't have asked for a better person to deal with. Mac Haik Ford has earned a lifetime customer as long they keep doing business like this. Straight up no haggle pricing (that beat anyone else I could find), and great people to deal with. The finance guy, Charwick Reed was the same. Mr. Sparks and Mr. Reed made my car buying experience a breeze. Kudos to them and the dealership.


Bad Business

1
NotSoLucky on 07/19/2014

Quality Of Repair: 1.0

I took my navigator in for service. Corwin Myles was my service mgr. He is not an honest person. After repairs for our original issues, something else came up and he added notes to my ticket that I declined service, when he NEVER said one word to me at all. When I requested a meeting with managers the truth came out and and there he sat "exposed". He had to admit that he never spoke to me at all. Mr. Miles....the truth will set you free. Stop telling untruths.


Truly a great Mac Haik feel

5
Anthony Bond on 07/01/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and i were recommended to Mac Haik by a friend that worked closely with them. We drove over 45 miles to get here simply based off of what we had heard from them. We were a little skeptical by Jon Jensen as he told me over the phone "we will do anything to make your deal happen". But sure enough he did just that. We did not have to compromise on the vehicles we wanted at all. My wife and i both drove off in brand new cars that day without being there for hours. Thank you Jon for helping us both get our perfect cars!


Great experience

5
John P on 05/27/2014

Buying Process: 5.0 Overall Facilities: 5.0

I spent the day last Saturday going to different dealerships with my daughter, who was going to purchase her first car. We started at Ma Haik Ford in Desoto and went from there to five other Metroplex dealerships. The difference was amazing. Bob Garrow, the Mac Haik salesman, treated us with respect and honesty,no high pressure tactics, no trying to keep our trade in hostage to make us stay there, no trying to make us feel cheap or pressuring us to buy a more expensive vehicle than my daughter could afford. The other dealers were disrespectful and dishonest about pricing, and their tactics were shameful. After literally a full day dealing with slimy sales tactics, it was a great pleasure to get back to Mac Haik in Desoto and complete our deal. I understand that Mr. Garrow has been promoted to finance manager, which is a very good sign that this dealership rewards honesty and fair dealing.


Manipulative & takes advantage of 1st time buyers

1.3
cbjr on 03/12/2014

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 2.0

I purchased my first car in Aug. 2013 with hopes of receiving a $500 College Rebate from Ford. I know that this rebate is not guaranteed, but it doesn't hurt to try. The salesman, Mike, had me fax my school information to the dealership so that THEY could submit the rebate to Ford. I never heard back from Mike, the dealership or Ford about my rebate. It is now 6 months later and I have been trying to get a hold of Mike through email and phone calls but he has not responded to any. I know of someone who purchased a new Ford in January and got a reply to their rebate the next month. I do not know why the salesman is ignoring my attempts to contact him, and I am starting to think that they never even sent in my rebate to Ford. All I am asking for is proof that my information was submitted to Ford! Up until this issue, my experience at Mac Haik was pleasant... I had even referred buying customers to them. If you decide to do business with this dealership, make sure anything they offer is put in writing or is added to the contract.


Good experience

4.5
Bob on 01/13/2014

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

This is my first time to write a review. I am writing after reading several of the bad reviews. Reading them made me wonder of we are writing about the same dealership. I bought a new Taurus. My salesman was great. He was polite and knowledgeable. The price compared to other dealerships. They didn't have the car, but it was there very shortly. I have been to the service department twice with no problems. I would go back and would recommend the dealership to others.


You will want a restraining order!

1.3
Z. Curry on 12/17/2013

Customer Service: 1.0 Quality Of Repair: 1.0 Overall Facilities: 2.0

DO NOT USE THE SERVICE DEPARTMENT! The following is a true story and I am stunned they call themselves a Ford dealership. I have been to many dealerships and only FORD because I am a FORD guy and I can't believe the service I received from this place. I went in for the following items to get my car fixed up and ready to go: Two new front tires. Fix turn signal on passenger side. Oil change. I went in at 7:00am when they first opened to get these items completed because they were needed. I dealt with a service advisor by the name of Corwin and I explained everything I needed done. He told me that the latest he could have me out is by 12;30 and he offered me a free shuttle service back to my house which was good customer service and I said no thanks, I don't mind waiting and incase you needed me for something. So I waited patiently in the lounge for several hours. I would run into Corwin here and there and he updated me maybe once about my tires, that they were on there way back. Another few hours went by and he swung back by the lounge and I asked him if it was completed and he said he was going to go check and let me know, he did this a 4 or 5 times since I was dealing with him, then he just disappeared for around two hours or so. This is when I was get EXTREMELY angry and talked to another service advisor who showed me on the screen what was going on..... The tires appeared to be on hold and they have been for awhile, even though they made it back to the dealership along time ago they were placed on hold and for NO EXPLANATION. I got TICKED OFF now, and went to speak to the service manger who was not there and then I demanded to speak to the GENERAL MANAGER, GREG JONES! After speaking with him he wrote down all the complaints I had and went to go find out what was going on with my car. maybe 5 minutes later he and the other service advisor came in together and the General Manager said that everything is great and he tested the lights himself and they were good to go. He also said that he will give me a free oil change next time and I went ahead an accepted his apology and free oil change. I go back out to my car after paying and guess what?????? IT WAS STILL NOT FIXED! These people need to know that customer is king and while we may not be right all the time, they owe it to us to make it right when they mess it up!


Blessed

4.3
Ted "T-Bone" Williams on 11/19/2013

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 4.0

I thought I would never get a car because of my bad credit. Went there and talked to Mark and was there for three hours before driving off with a 2011 F-150 with $500 down. This was a blessing for me.


$44,300

Mileage: 52563

Color: White

Transmission: Automatic

Body Style: Pickup

City: DeSoto, TX

Engine Type: 6.7L V-8 Diesel V

$13,491

Mileage: 74994

Color: Other

Transmission: Automatic

Body Style: SUV

City: DeSoto, TX

Engine Type: 1.4L Inline-4 Gas Inline

$15,662

Mileage: 78235

Color: Red

Transmission: 7-speed Automatic

Body Style: SUV

City: Desoto, TX

Engine Type: 208 hp 2L I4

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