Mac Haik Dodge Chrysler Jeep RAM

Bad Service, No return info on car advertised

They advertise a vehicle, You hit the info request box and provide your info, They send a generic email 2 days later instead of calling and the email just tells you about Bubba the salesman and how great he is. STUPID! Will never buy a car from this dealership or salesmen with cowboy hats! This is Texas, but I hate Rednecks!

Great Help

This place is very helpful. I went many jeep dealers and all of them basically lied and said that they had our car but they didn't. The man that i spoke to was very funny and friendly. They made sure they had the car that i wanted also because others said that they did but we got there and they did not.they also gave me the lowest price out of all the dealers i went to.

Buyer Beware

I recently test-drove a used car. It wouldn't shift correctly and the "check engine" light was on. When asked, the salesman said that was the reason for their "aggressive pricing". I explained I would not be buying a car that I needed to drive off the lot and into my mechanic's lot. If they won't fix it, they are admitting they are willing to sell a sub-par car to someone just for low price. I won't even bother you with the customer service experience... just... don't bother.

great service

was very pleased with my experience in shopping here and got a very good deal

great experience

I had a great experience with Marie Palmer at Mac Haik Dodge Temple Texas, she showed me what I was looking for and got right price I was looking for in buy a car. Thanks Marie.

Great Experience

We were looking for a used van and my husband saw one advertised on-line. When I came to the dealership, Marie Palmer went into action looking up the van on her computer and showing it to me. She encouraged me to try all the buttons - AC, heat, radio - to be sure everything worked. She was very professional in helping us with the trade in of our old van. I did notice an odor in the van but assumed it was the cleaning solution used to clean up the van. Over the next two days, as the cleaning solution wore off, we realized that there was a strong smell of gasoline. When we buy a used vehicle, we sign a paper that we buy the vehicle AS IS. We realized that, but the odor was really making me sick. So I took the van back to the dealership and spoke with Jason (I believe that was his name). I didn't really know what to expect from him. He did smell the gasoline odor and said their shop would check it out. I assumed that they would find a problem and I would pay for it. However, the shop found that it was a major repair and THEY paid for it. I didn't have to pay a thing. I was really amazed that they would do that for a used vehicle. I just know that next time we need another vehicle, we will start our look with this dealership, and we will recommend it to our friends.

terrible

They provided great service until I drove off the lot with the car and after that there was no customer service what so ever just a pass around to different people with nothing getting done

One Year After - Chyrsler 300S

Our experience with Mac Haik, Georgetown, was outstanding. Our salesman knew his product and was courteous and friendly as were the rest staff dealing with our purchase. We will definitely return to this dealer when we are ready for our next 300. The car has also been outstanding and has not required any repairs.

Bought two vehicles

I bought two vehicles from Mac Haik Georgetown. Very satified with the vehicles, service and sales person.

Service sucks!

Mac Haik Chrysler Ram in Georgetown Texas sucks. They screwed up my first oil change by only putting 8 quarts of oil in my Ecodiesel which actually takes 10.5 quarts!

Positive Experience

Very pleased with recent experience with pre-owned vehicle folks. Corey extremely personable, up front and helpful. Kudos to Mike who made even the financing part of the transaction quick and painless. Appreciate you guys. Maria B. P.S. LOVE my truck.

Very Pleased!!

I had a great experience with Alfredo Villfuerte at Mac Haik Dodge!! He showed me what I was looking for, was not pushy and let me be in charge of looking around without trying to convince me I needed something newer or more expensive! The whole experience was very pleasant and I am very pleased with my purchase.

Love my Chrysler 200!

After taking our PT Cruiser to Mac Haik for repairs one too many times, I decided to trade it in for something new. Dan DeCarlo picked the perfect vehicle for me to try! The Chrysler 200 fits my family's needs perfectly! We love it! I get tons of compliments and everyone wants to climb inside and check out all the great features! Thanks Dan and the Mac Haik team! Best car buying experience ever!

Got what I wanted

As far as the car buying process goes, the one I had a Mac Haik Jeep was tops. Salesman Mike Westbrook listened to what I needed and got me in the Wrangler that I wanted.

Corey Maxson was awesome!

I purchased my vehicle a few months back and I was impressed by the salesman Corey Maxson. I do not like pushy sales people and he was far from that. He was nice knowledgeable and made buying my car easy. If I'm shopping for a vehicle in the future I would definitely go to Mac Haik and also use Corey Maxson again :)

ram RT

Love my new RAM RT singlecab it is the perfect truck for me since I'm young and single it's great on MPG and great for when people trying to race on the streets overall it's an amazing truck. I've been telling friends to go get a new vehicle there. just want to thank Bryan and Corey for making it happen so easy and quick

Good service by Alfredo and Josh at Mac Haik

Josh and Alfredo were very personable salesmen who did not pressure us into buying our jeep wrangler. We love the jeep and have had no problems since we bought it. We love how it handles and it is actually quieter and better driving than our Toyota Venza. Thanks Josh and Alfredo

Great job Mac Haik

Eric Lowdermilk EXCEEDED my expectations on the sales side. I couldn't be happier with my Jeep and he got me in and out of the dealership in less than two hours from start to finish. Great job Eric.

Grear service from Mike Westbrook!

Highly recommend going to Mac Haik Georgetown and getting in touch with Mike if you are looking to buy a car. He made the process so easy!! Thank you!

purchase of our 09 GMC 1500

Thanks to David Elizondo & Chris we had a wonderful experience getting our "new" used GMC 1500. We were looking at several dealers for a used truck but David went out of his way to get me approved and ready before we even drive up to the lot. David and Chris did all they could to meet our payment limit and get me approved and into the truck in a matter of hours. I recommend these guys to anyone whose looking for a good deal on a used vehicle. Thanks again guys.

Great Customer Service

Mark Martinez and his team were great. They all worked together to get me in my new truck after other dealerships wouldn't even look at me. I cam in a few days later and everyone said hi and knew me by name. That was nice. Definitely recommend and will be going there for all future purchases.

wonderful customer service

Tyler, Keith , Don, & Alex Munoz took the time in helping get the vehicle I wanted instead of settling for what I got the 1st time ... All these gentleman took the time to listen and and come up with a solution in making me happy , I would recommend Mac Haik Dodge in GEorgetown THANKS GUYS for your great Customer Service

Mac Haik lacks Customer Service

Mac Haik in Georgetown, Tx lacks professionalism, customer service, and respect for their customers. I purchased a New truck 6 months ago from Mr. Westbrook. After the initial purchase everything went down hill. A few days after i bought the truck i noticed discoloration (due to being improperly painted) in the paint in several places. So i called Mr. Westbrook as it was a NEW truck and the issue needed to be resolved. I was then put into contact with their sales manager who seemed to put the blame for the discoloration back onto me. He stated you are crazy! if the paint was not up to standard why would you buy the vehicle? Now thats what i call customer service? No i am not crazy and obviously i wouldnt be able to see the discoloration at night which is when i purchased the vehicle. After this failed attempt to get customer service from the Sales Manager i was then introduced to the service manager. He offered the most help to the problem at hand. His solution was to get in contact with the area manager and see if they could fix the issue under warranty. This sounded great unfortunately that process took over a month just to get in touch with the area manager. After this i was relayed to the dodge dealership in Waco, Tx as it was the closest to my house. From this point on my issue was not of concern to Mac Haik even though i was their customer. Finally after two months i got the area manager to look the vehicle over and to my surprise he offered me a spray in bed liner! This was a nice jester however it didnt resolve the issue at hand. After another month i finally got the ok for the truck to be repainted and well as be reimbursed for a spray in bedlinen once it was installed. This was only due to the fact that i was advised that the issue was related to me as a manufacture defect (which was not what i was originally told) and would take further legal steps if it wasnt resolved. After another 3 weeks in the paint shop i gave the truck a quick once over and found that they hadnt painted all the problem areas. Additionally, the shop had damaged my door handle which now needed to be fixed. So back to the shop it went. Once they fixed these issues i came back to the dealership to look at the work which was finally up to standard. However in doing so they scratched two windows and had to retint them. Upon trying to fix this issue they allowed dust to get under the tint which then again had to be re tinted. To go along with the tint issues the headliner was damaged as well. Once again this damage was due to the shop. Which is where the truck is TODAY. I have yet to be reimbursed for the bedlinen as the check was lossed in the mail. So once again i contacted the area manager and his excuse was that the check got sent to the leasing office of my apartment complex and that their system wouldnt allow for them to put an apartment number on there. Not only would i have to wait another two weeks to get the second check sent out i was asked to supply a different address for the check to be sent as they cant send it to my residence. It has been six months and Im down $500 dollars from the spray in bedliner. The truck has been in the shop for over a month, it has had a check engine light on for 1 month, a new gauge cluster put in, been to the paint shop twice, new shock absorbers due to a recall, had the windows retinted twice and is in the process of getting a new headliner. Now to get back to the review. Mac Haik in Georgetown has asked for me to do reviews on three separate occasions. In all of these dealings i was emailed by Mr. Westbrook my initial salesman. I have explained to him the issues and he has told me on two separate occasions that a customer service rep would assist me. Much to my surprise they never contacted me. So i am writing this review today to state that Mac Haik in Georgetown, Tx doesnt care about their reputation as much as they care about making a quick buck. To any of those looking to buy from them

Don't buy from this dealer!!!!

The sales guy was clueless, he told me options about the jeep that were not true, also he did not seem to remember what I had negotiated when I asked him he seemed puzzled and tried to charge me for them when they were already negotiated into the deal. Also, when I got home I was looking at their website and the same jeep that I bought was listed $200 less... Really! They indicated that the price I got was the best they could do... In the end I guess I should not have expected more as this was after all a car dealership.

Terrible Customer Service/ Avoid at all costs

Purchase a Used Truck and it's the first time I ever regretted dealing with a dealership ever. On delivery it was raining and the truck was dirty with Window Sticker residue on the windshield. No raincheck on a wash. Only had one key and half a tank of fuel. They are cheap and don't mind letting you know it after you sign on the dotted line. No assistance in getting a second key and no assistance when the liscense plates arrived. They just handed them to me and said " have a nice day". If you enjoy lousy customer service and feeling badly about a purchase, this is the place for you.

The Best Service and The BEST Vehicle Ever!!

I have purchased several cars/trucks in my lifetime, and this experience was by far the quickest, most efficient car buying experience ever! Let's not forget the friendliest, most customer service oriented staff also! We LOVE our Jeep!!

good dealership

Stopped by to check out a 2015 challenger scat pack. James W. helped me drive it home. Then a month later we bought a new Durango and once again James got us the deal we needed. His understanding of exactly what we were looking for and friendly personality made both sales go smoothly.

Great dealership

I bought my new 2014 Charger on Jan 5th. Carl S my salesmen did a super job getting me what I asked for. The sales manager was able to get me the deal I needed. Sam in financing worked hard to get the deal I could afford. Had the car almost a month and no problems it is running like you would expect. Several follow up emails from the dealership to make sure we are doing fine. I recommend you look forst at Nyle Maxwell for your next car.

Timely but overall good experience

Dealership was under some structural updates and the sales force were working out of a portable building. Don Phillips did a great job in introducing us to the vehicle we purchased answered our questions. I found the buying process mediocore, a little bit trying at times with trading, but in the end it evened out for both parties to be satisfied. This was my second purchase of a new vehicle from Mac Haik. I would recommend this dealership to anyone in the market for a new vehicle.

Had a good experience

First went to the Ford dealership, had a horrible experience there. Then went to the Ram dealership, test drove a Ram truck, started working on the paperwork. Then was told, someone put a down payment on the truck. Mike our salesman apologized for the mistake and spoke with manager. The manager then agreed to sell us the truck. Overall we had a fairly good experience and enjoyed working with Mike.

Great Car Buying Experience!!

Best experience I have had in buying a new car. Salesman was friendly and knowledgeable. Would definitely recommend this dealership to my friends.

The best car buying experience I've ever had!

Very very honest and friendly service! The best car buying experience I've ever had! Very knowledgeable on the vehicle .

Great buying experience--Super Jeep !!!

My wife and I are completely happy with our new Grand Cherokee--Period ! James White, Dan ,and Chris- were outstanding in dealing with.. No "high pressure ". Extremely "real " people, We asked the questions and they gave us straight answers and to us that was the key..We've been on the other side of the buying process and felt we were being force fed into buying-- Not at Mac Haik Dodge ! We have been happy from the beginning of our buying experience and and couldn't be happier now..My wife loves her Grand Cherokee and occasionally lets me drive it.. not often !!! My son in law recently bought a new Charger from Mac Haik as well.... again, very happy..!!

Great Service

I recently got my new car at this dealership and it was the best experience I've ever had at a dealer. I would definitely go there again :)

Excellent service and competitive prices

Shopping for a used car, we found that Mac haik has the best prices around, was attended by Jordan and Chris who were very kind solving my questions and guiding me thru the process.

Excellent Sales Experience, Great Service

Our Mac Haik experience has been one of pleasure. We've been working with Mac Haik Dodge Chrysler Jeep for months. The sales experience has been exceptional and the sales staff professional, albeit personable. The trade experience on an ordered vehicle was handled professionally and the financing seamless. Kyle Miller is *our* sales representative. Kyle is a seasoned professional, friendly, personable, and always engaging; willing to bring the best experience to the relationship. Ask for Kyle Miller and tell Kyle "Kevin sent me." Mac Haik Dodge Chrysler Jeep is driven to serve the consumer; Kyle Miller is driven to help you obtain the experience and vehicle of your choice. We are extremely delighted with the experience and the Jeep we now enjoy as a family. Want a Jeep, Dodge or Chrysler? Call Kyle Miller at 512-930-7900.

Great service!

I just did some over the phone dealing from FL. Negotiated price on a brand new Jeep Patriot Sport. Only had 9 miles on it! Shout out and big thanks to Chris Hernandez for the help and answering my many questions. Active duty military gets employee discount! Also, servicing is good - mom is a vet customer. Hooyah and keep up the good work guys!

Above and Beyond Expectations!

I am from San Antonio, but found the Jeep I wanted at Mac Haik in Georgetown. I was able to inquire about the Jeep online, and then negotiate pricing over the phone before I took my drive all the way up to Georgetown. Mark Martinez, my sales professional, was very helpful, informative, and was a pleasure to work with on the vehicle sale. He was present when I arrived on-site to the dealership, was able to show me the vehicle, and help with the test drive prior to any further negotiations on the vehicle purchase. The negotiations were very fair, and there were no pressure tactics used at the dealership at all. The financing process was very smooth, and the personnel were all extremely friendly and down to earth. After the purchase was made, Mark took the time to show me the ins and outs of the vehicle, taking into account all the personal care and customer service that I did not receive at my last dealership. He also introduced me to the service department personnel, who were extremely friendly as well, and helped me out on my parts questions. I cannot give enough praise to this dealership, from Mark, to the front desk personnel, the finance personnel, and the incredibly friendly service personnel. Everyone was a pleasure to do business with. When I am in the market for my next vehicle purchase, or any parts purchases, I will gladly make the drive to Georgetown to the Mac Haik dealership just to experience the above and beyond customer service levels. Great Customer Service goes a long way. I greatly appreciated it!

Great sales and service.

My sales person was Mike Westbrook. I emailed him and told him what i was looking for.The. next day i received an email stating: We have the 2014 Blue Charger with everything you asked for. The next day i test drove the car with Mike. Mike is the best car salesman I have ever dealt with. He had what i asked for and did not try to push me to buy it or to add any thing else. I walked out the door in 90 mins with my new car. Thanks Mike.

Service Department Fail

I brought my car in for an oil change, warranty work and diagnosis of another issue. The oil change and for them to tell me I had a valve cover gasket leaking oil...$250. This service department is the worst I've ever been to....bar none! I even escalated to the service manager who not only didn't seem to care, but also, after talking with Chrysler Care at Chrysler corporate, I was lied to by the service folks at Mac Haik. I would never go back or recommend this dealership to anyone!

2014 Ram eco diesel purchase.

I am extremely pleased with the entire process. I am very picky and wanted to see a few trucks. James White was very patient while I went back and forth between a few vehicles. There was no pressure or hovering while I checked out the vehicles. Once I chose one everything was very straight forward and easy to make a deal. I was pre approved with my credit union and getting the deal done was easy. James even went above and beyond helping me to transfer some things from the old truck to the new. I have sent four other families to Mac Haik and will send more.

New dodge Durango

Great customer service! Kyle was very helpful and really listened to what we needed and wanted with our Durango. Kyle introduced himself as soon as I got out of my truck. I explained to him that I was not here that day to buy a vehicle but to narrow my search with test drives and etc... He was informative and not pushy. He stayed in touch over the next couple weeks. We overwhelmingly choose mac haik dodge over the mac haik Ford strictly because of the service I received from Kyle. The other dealership still has not called me once! Shame on you mac haik Ford for your bad service and losing my purchase.

2014 Jeep Cherokee Purchase

Car is wonderful! Sales was great! Followup outstanding!

The Place to Jeep

At 56 years old I've bought a vehicle or two in my day. Shopping and buying from Mac Haik in Georgetown was the best experience I've had in all those years!! After shopping, via the internet, throughout Texas they were able to beat everyone else's price and they did it with personal and professional courtesy and were never pushy. I not only would but HAVE already recommended them to my friends. Told them to ask for Don Phillips as he's the best!

2014 Jeep Wrangler Unlimited Rubicon

I live in Fort Worth and purchased the Jeep 100 miles away from Mac Haik and Mike Westbrook. Mike was a great guy on the phone and even better in person. I enjoyed the experience and no trick deal as I received from multiple dealer in the DFW area. Thanks Mike.

Used car review--2010 Armada

I have bought several used cars over the years. Unfortunately this experience was so very negative. I have never been so disappointed in a vehicle. One thing after the next has gone wrong with it. The scariest part is I was assured the car was certified good to go. Yet while my kids were trying to get buckled in the third row, two of the three seat belt latches came completely out. Very scary to think this vehicle was sold as safe when it wasn't. In addition I was assured the car would have a repair made to the interior seat cover--less than a week after this "repair", the whole side of two of the seat covers came unraveled. As we didn't get the speed up to a higher one (i.e. tollway speeds), the lack of the driver side door being sealed well was not discovered in my test drive. The head liner is starting to come down and now the back window latch won't open. I have had the car for about 3 months... very disappointed...

Disappointment immediately after sale !

The day after sale, my son drove the car to Atlanta Georgia as part of permanent move; in packing car for travel, he noticed that the right rear headrest was missing. Contacted Used Car branch of dealership and was told "that would have to see the car before they would consider participating in any action. We purchased new headrest from an Atlanta area dealer for $236.90. Haik agent would not even consider reimbursement of even 1/2 cost of headrest. If I can't trust you, why would I recommend you??

Great experience

Shopped around and they gave me the best deal and followed up with efficient and professional customer service. They also delivered the car to me in Austin, which was convenient.

Great Service

I could not be happier with Mac Haik, I purchased two vehicles for my children in 3 months. The staff was helpful, respectful and professional.

I love Jeeps!

I bought two jeeps on the same day, and a year later, I still love 'em! It can sometimes be intimidating as a woman to buy a vehicle, but I did not feel that way at all. I had a wonderful experience at Mac Haik. The salesman, Mark Martinez, was awesome and made the transaction easy and gave me a good deal. Thanks, Mac Haik of Georgetown!

Great experience - Go see Daniel Fletcher

Daniel was terrific to work with. We could not decide between two vehicles. Daniel showed us the pros and cons of each one and patiently waited for us to make a decision. I like no pressure and had my mind made up with what I was going to pay for the Jeep Summit. There was little haggling over the price and Daniel remained professional, courteous, and helpful despite a difference between my wife and the finance department over the military rebate. Looking to buy a new vehicle - ask for Daniel Fletcher . . . he's the best! .

Superlative!

Great buying experience. Dealership is the right place to buy your JEEP.

AWESOME!!!!

Mark Martinez made this purchase the easiest ever. We were in and out the door with exactly what we wanted. We will definitely be repeat customers at Mac Haik, Georgetown. I have never in my life had a better experience than the one we had at this dealership with Mark Martinez as our salesman and all the other staff that made this deal happen for us.

Positive Experience

My experience with purchasing a new Eco Diesel Truck from Mac Haik was quite positive. I shopped online for the truck and solicited several dealerships for what I wanted. The vehicle was not yet in production but Mike Westbrook from this dealership responded quickly, stating it could be ordered. Immediately he offered a price below MSRP which other dealers were not doing. After ordering, Mike was quick to respond with any questions and concerns as well as keeping me informed to the progress of the build. The actually financing and sale portion was also smooth and painless. The facilities were clean but I did take off a star because there was limited seating, inoperable vending machines and no snacks for those waiting. They need a more comfortable lobby.

Great Service

Our salesman, Don Phillips, made this buying process fast and easy. We were in and out in a couple of hours. I am very happy with my auto purchase.

fast but disapointed

I baught a brand new car abd traded in my old one with a full tank and they only gave me 8 gallons in my new car. I believe that buying a brand new car should always come with a full tank. Only downfall

What a great experience!

I A4 from Matt Alderson at Mac Haik. He was friendly and professional at all times. The negotiations took a long time and Matt was patient through the entire process. I am not an easy person to deal with when I am buying a car, I have a severe distrust of used car salesman. Matt made me feel comfortable at all times. I truly feel I can trust him.

Great people & dealership

Second Ram truck purchased here at Mac Haik Dodge, Ram, Chrysler, Jeep and third from a Mac Haik dealership! Very happy with entire team and especially my Salesperson, Kyle Miller! Thank you!

Awesome guys

These guys are awesome. Would definitely recommend them to anyone looking for a new vehicle. Alex was a pleasure to work with.

Excellent and professional service.

Ask for Mike Westbrook , when you are ready to buy. It was a great experience. It was quick, professional and very informative. Everyone there was nice and made buying our RAM1500 very enjoyable. We will definitely be doing business there again!

A new fantastic customer experience

A month ago, we buy a 2014 Cherokee and the buying experience was fantastic, very good. I definitely recommend this dealership. There are customer oriented. Good prices! Tip. Go online first before you go to the dealership and check the prices.

Best Jeep Dealer in Central Texas

My wife and I searched for a Jeep dealer for months as she has to feel comfortable and like the sales person. I think we went to every Jeep dealer in Central Texas before trying Mac Haik of Georgetown. We first went to Mac Haik in November '13 and told the salesperson, Dan Decarlo that she was looking for a new Grand Cherokee, but also said we were not yet ready to buy. Dan was the best sales person we encountered. Dan not only showed her the Grand Cherokee, but also the Patriot and Dodge Durango. He was patient and showed her things about the vehicles that no other dealer took the time to do. This made her comfortable with Mac Haik and she decided that when we were ready to buy it would be from here. We made several trips prior to Christmas without buying and each time we were treated like we mattered. Finally just before Christmas we called Dan and said we were ready for a Jeep. Again before making the buy Dan let her re-test drive each vehicle so she could make the best choice. However, this time he put her in a 2014 Cherokee Limited. It is slightly smaller than the Durango (which she loved) and the Grand Cherokee that she also loved. Well, she liked the Cherokee better and that's what we drove home. In the 3 months she has had the Cherokee she loves it. There have been no issues or problems and Dan is always available to help with questions. I would only buy a Jeep from Mac Haik of Georgetown!

Jeep Rubicon the best - thank you Kayla

We had the best experience in purchasing our Rubicon. Kayla is the best sales person we've ever dealt with. She doesn't have the typical stereotype 'car salesman' about her. Patient, knowledgeable, sincere, thorough ... thank you Kayla!!

Easy and Painless with Don Phillips

Aftera couple of CarMax purchases, I have grown accustomed to a 'no hassle' car purchase. I was expecting a hassle when I went to Mac Haik to talk to Do Phillips about the Challenger. I was surprised to find that their process was simple and easy. I was in and out with the car I wanted in just a couple of hours.

Excellent Staff & Vehicle

Purchased a Grand Cherokee "Summit" with the Diesel V-6, When I first met Daniel Fletcher, I told him I was only looking and didn't want to be bothered with calls after my visit. I had three other vehicles to look at and that I would make up my mind within the next month. Daniel Fletcher never bothered me with calls. After a month I went down and test drove the Limited version of the Grand Cherokee, and Daniel was very helpful in explaining the additional features which I will have on the upgrade Summit. I found his knowledge of his product to be excellent. The first vehicle that came in had some paint blemishes, and I refused delivery, for the next two weeks the dealership worked very hard and found the vehicle of my choice with all options I had requested. The dealer ship met my deal that I had written on a piece of notebook paper, and the amount I wanted for my trade in. the sale was complete. I took a 957 mile road trip for my 65+ birthday two days later and the vehicle performed much better than I expected for a 6 cyl. all the safety features worked well. I just got a bit frustrated at the warning "speed limit is" voice. It reminded me every time I went over the posted speed limit on Texas Highways. I am now reading the owners manual to find the botton that shuts it up. Could not have asked for a better dealership and staff to work with.

Great Buying Experience at Mac Haik DCJR!

I had such a great experience at Mac Haik Dodge Chrysler Jeep in Georgetown! Kayla Jones is a top notch salesperson too! After a month of trying to come in to look at purchasing a new vehicle, I finally made it in...Kayla was patient (after I reschedule on her twice!)....and after two hours, I drove away in a new vehicle. They paid me a fair price for my trade-in and met my terms and requests at every turn. The entire dealership was friendly, patient, understanding and helpful. I HIGHLY recommend this dealership! -Christina

Good deal, good facilities

I bought a 2014 Jeep Grand Cherokee from Mac Haik in October 2013. Two years earlier, I purchased a Ford Escape from their dealership nearby on I-35. I bargained hard on both purchases and felt I got good deals. Until the final round on the 2014 Jeep, I thought their trade-in offer and financing was going to send me elsewhere, but when I pushed, they ended up beating the other guys. I live in Bee Cave, so I've only used their service department once, and that was for a recall on the 2014 Jeep. Scheduling went well, and the work was done pretty fast, though the cruise control didn't work after the computer had been reprogrammed. That's a pain since it means another trip back to Georgetown. If it hadn't been for that, I'd give them five stars.

Very good new Jeep purchase experience

We ordered a new Jeep Grand Cherokee from Kayla at Mac Haik in Georgetown. We have a very pleasant experience and would recommend anyone in the market for a new Jeep to consider Mac Haik. Kayla came into the store to meet with us during the process even though it was off on those days. The dealership was very competitive with their pricing and we weren't exposed to any high-pressure antics that have given the auto industry so much bad press in the past. We drove past a number of Jeep dealers to work with them - and consider it a good decision to do so. The extended warranty option was not as competitive as other dealers offers, something to check into before sitting down with the finance people. The Jeep is great - haven't had the opportunity to take it to them for any service - so this review is simply for the purchase.

Loving my Cherokee..

My experience was a very pleasant one! I have recommended this dealership to several of my friends and even strangers!. I accomplished here in two hours what I tried to accomplish at Southpoint in three months! Did I say I LOVE THE TECHNOLOGY IN MY CHEROKEE.

Buying cars

I have bought 5 cars here, I won't go anywhere else as long as Aarron and James work there. They always take extra care to get me the best deal and the car I want. They are the perfect team ! Thanks Aaron and James for always taking care of my daughter and myself !

Jeep Buyer

Bought a '14 JGC recently and was very happy with their overall business. Sales rep, Mrs. Elchols, wasted no time helping us out in 30 degree weather. She didn't come off too strong and was very helpful. Mr. Dixon in the finance dept is brother in blue and did his best to take care of us. Out of the 4 dealerships we went to looking for a new Jeep, they had the best deal and great service.

Horrible Customer Service

I received this Jeep from another dealer in Austin. When I arrived at my house I noticed a small ding on one of the doors. I called the dealership and talked to my salesperson Mat Fasthorse. I told him that I did not notice it at the dealership because I was excited about owning a Jeep. He promised he would take care of it with some touch up paint but he would have to order it. It has been 6 months and still nothing. All they care about it seems is making the deal, after that you are on your own. Thanks a lot Mac Haik !

Thank you. I love my Jeep

Our salesman, Matt Fasthorse, was great to work with. He made the process simple and answered all our questions. Most importantly we love our Jeep Grand Cherokee.

Best car buying experience

One the easiest, painless car buying experiences ever. Went in expecting to be pressured, stressed out, everything you hear about dealing with car salesmen. We were met by salesperson Tara Echols. What a surprise! Not only did she put us at ease, she was truly sincere and caring. After only about 20 minutes, I was on my way to buying a 2014 Jeep Patriot. I signed the paperwork and thanks to Tara and finance manger Myron Dixon, I drove away with a great Jeep at a great price!! Everyone was awesome!

Great experience!

Our salesman, Larry Waddle was great to work with. The process was smooth and of course, we are enjoying our new Jeep Wrangler!

new van purchase

Don Phillips was very friendly and helpful with the purchase of our van. He took the time to go through the inventory and assisted in color choices and options. Our van purchase was a pleasant experience thanks to Don.

Don Phillips best customer service seen.

We have bought several vehicles from Mac Haik. Have been very happy in past. Had problem with used car customer service. Don Phillips took over problem and mediated between us and used cars to resolve. Don has a great work ethic and very much outstanding customer service.

MY 2009 Dodge Caliber

I LOVE my 2009 Dodge Caliber and so do my friends. They say it is perfect for me, looks great! It was machine polished and very pretty white. Corey was a nice guy and the finance team found me a loan! wooo-hooo! Thank You Mac Haik & used car Team ! :) Bonnie

Fast, friendly and efficient

My salesman, Daniel Fletcher was very helpful in navigating us through available choices and options, Our sales experience was fast, friendly and efficient.

Purchase

Mr Daniel Fletcher made purchasing my new patriot super east.

Kelly and Vicky Taylor

I have no complaints,my salesman was on the money and very knowledgeable about the car we were wanting to buy. He sent out the search right away and with in a few minutes he gave us the good news, that he found just what we were looking for and was able to have it available for us to pick it up in just a few days. No pushing us to purchase, just letting our chose go where we need to be. It was a fun experience and we have had nothing but the best to say about our relationship with Mac Haik sales and service departments. I would say if your in the market for a new car an suv or truck this is the place to be Mac Haik in Georgetown will get you on your way and take care of all your needs ,quality service and sales.

All Around Good Service

While buying my first car, I really felt like I was being treated well and that they wanted to get me what I wanted and the best deal. I felt welcome and comfortable. Overall, from salesperson to finance, everyone was friendly and fun to be around. It was a great car buying experience and I would definitely go back.

BOUGT A PRE-OWNED CAR

We purchased a beautiful used dodge caravan that we absolutely love. We had to make a repair but with the price we paid for the van, the cost of repair was still a good deal.

Great experience!

I recently purchased a Jeep Patriot at Mac Haik and had a really nice experience. James White is the salesperson I worked with and he was patient, honest and an overall kind person. The last time I bought a car, I left feeling as if I'd barely survived a tropical storm, but this time I was really happy with everything.

Cheated on installation

Problem with service shop. I bought a battery from them for my Dodge miniVan when the test showed only 60% capacity left. Service writer said they would install it for "A couple of bucks" , his exact words. When I returned and went to pay the bill I was charged for the battery, $46. to install it and another $23. to clean the terminals! This was an extra $69. Not my idea of a "couple of bucks" in light of the fact that at Auto Zone, O'Reilly, or any other parts store the installation is a courtesy. My service advisor was no where to be found. Cheat me once, shame on you, cheat me twice, shame on me but there ain't gonna be no second time. Altho I had been a long time customer, I will no longer step foot in the place. BTW: When i bought my new Chrysler van, it was at Maxwell's.

Very Positive Experience

The Mac Haik team went out of its way to provide me both good service on my old car and a good deal on my new van. Highly recommend them.

Great Buying Experience

I was in the market for a new vehicle. I searched a lot of dealerships and vehicles before I settled on Mac Haik. My salesperson Austin was a no nonsense and no pressure guy. He delivered all he said he would, and made my buying experience enjoyable.

car buying experience - actually positive

There was no pressure to buy from my sales person Lauren, she worked with me to get me the vehicle I wanted. She understood what I was looking for and my price range and helped me get the best deal. Myron in the finance department was awesome! He has a great personality and offered great service. While we finished up the paperwork with him, he completed the buying experience in a positive manner. Not only did he value our time but he went above and beyond to make sure he completed the sale in line with the rest of the experience. Overall this was the best car buying experience I have had. No pressure, great personalities, professionalism and the team was respectful of my time, wants and limits.

Great Service

Super easy and super pleasant car buying experience. I picked out a jeep online, was quoted a price and interest rate over the phone (after filling out a credit application online), set up an appointment to go to the dealership in person, showed up, test drove, and then an hour later I was driving away in my new Jeep. Matthew Fasthorse was my sales agent, and he made the experience even better. He ALWAYS answered his phone when I called, and he answered any question I had throughout the car buying process. Overall great service.

Great experience buying new Charger...

I don't normally post comments for companies, as I'm normally rather critical and disappointed in one way or another. That said, my experience with this dealer, and Don Phillips, is the first time I've purchased a car that I can't think of any part of the experience that I'm unhappy with. Very easy and professional to deal with, great deal, no silly pressure in the finance room when I declined some of the extras, all my questions answered quickly, and the one problem I had (realized no owners manual in car after I got it home) was handled fast and friendly. Highly recommend to friends, and would do business with them again. The car [2013 Charger R/T Max] is quite nice too.

Awesome Service

My experience at Mac Haik Dodge Chrysler Jeep Ram Georgetown was awesome, I want to thank my salesman Mark who helped us get into a 2014, they treated us right no pressure into selling me something i did not want he worked with me to get something that I wanted and was happy with!!

Good buy

In my years of experience the sales person is the key to a good experience. In Georgetown, Mac Haik sales persons we dealt with were courteous and professional. I commend and recommend Don Phillips! He was interested in what WE wanted not in what they could sell. We drove a demo for several days before we even started talking about money. That was impressive because we could evaluate the vehicle which is what usually makes the deal sweet or bitter. Then when we got to prices, instead of talking payments we talked what the vehicle would actually cost. That's what we all need to know to really know if we can afford it and if we might find something else at a better price. Monthly payments are actually something that you determine AFTER you find the best price for the whole deal. Don Phillips works this way; he wants you to know what the vehicle will cost you. That is, what is the bottom line! Finally, we did purchase a Ram 2500 with what we wanted. If you go to the dealership and ask for Don Phillips you will find a man who will cater to you rather than push you into whatever he thinks you will buy.

Easiest car buying experience I have ever had!

Thanks, Gary Johnson and everyone at this dealership who had a hand in helping me find the right vehicle and getting me through the financing with ease. Drove in from out of town to see this van and they pretty much had everything ready to go for me. They were able to find the van I wanted and gave me a great deal! Thanks!

Recent Jeep purchase

Was interested in a Jeep Wrangler Unlimited. Contacted Kayla in Internet sales about one they had on their lot. Did my research, knew how much I wanted to pay and what to expect for my trade-in. Unlike other new car sales I've been through (like most of us) this one was very straightforward, not stressful at all. It's only been a month since my purchase, but I would not hesitate to contact Kayla in the future when looking for a new car.

Excellent purchase experience

I found the exact 2014 Jeep Grand Cherokee that I was looking for at Mac Haik in Georgetown. After a few phone calls with Matt Fasthorse I obtained an excellent price and financing. Once arriving at the dealership it only took about an hour to complete the paperwork and drive out. I purchase vehicles on a fairly regular interval. Dealing with Matt Fasthorse and Mac Haic was easy, no nonsense and very pleasant. There was no pressure, add ons to the vehicle and what was represented turned out to be what I received. I would recommend this dealership to anyone purchasing a new vehicle.

Wonderful experience!!

Just bought a 2010 Jeep Grand Cherokee Laredo edition. Corey Maxson was amazing and we got a great deal! Very professional and customer oriented dealership! Would recommend to anyone!

New car buyer

Great service experience from the purchase of my new Durango to my first oil change.

Scammers

Approx 3 weeks ago I purchased a 2013 Dodge Avenger and traded in my 2010 Dodge Charger. After the 3rd week if having the car I was told the loan got sent back because my co-signer lost his job. Fine, I just want my trade in back. Finally after days of arguing they decided I could have my trade in back. I was told that my Charger went to auction (which was illegal since I still owned the Charger since no deal went threw) and that they did around $600 of repairs on it and out of good faith they would require about $500 to cover the repairs. I kept getting the run around from Myron, the finance manager at new car sales, Pierce, new car sales manager & Matt, the used car sales manager. I was told I would get a list of things repaired to explain the $500 I owe them. (Which i have recorded) Today I get there to pick up my Charger and drop off the Avenger. They would not give me my keys to the Charger until I gave them $500, they refused to give me any paperwork for the $500 or tell me what was repaired. Then they tried to change there story and say the $500 is for the miles put on the new car, yet they put miles on my Charger. The Charger wasn't even vacuumed out and they added a tacky pin stripe which I now have to pay to remove. On top of that they did not give me my tags back. We were told they were recycled and they don't have them. I currently have temp tags, I was told by Matt I will have to get my own tags and finally by Pierce that they will get me tags this week only after a number of confrontations. I would like for people to know how much of a rip off they are! And to NEVER go there. The kicker - the lying finance manager is a Round Rock officer.

Excellent

I recently bought a 2013 Chrysler 300, they had exactly what I was looking for, gave me a great deal, the whole process was outstanding and I highly recommend them.

Thanks

Dale, Eric Stewart and the sales staff, service (led by Bryne Wyche, and parts are extremely professional and easy to deal with. We are seniors and know what we can afford and they know that we will not budge from that and leave with no hard feelings, make a deal or not. We were able to stay within our numbers and get the new van. Thanks, because a month later I was hospitalized with heart problems and the van was needed. Thanks folks for all you did.

Used Car Lot

I've been looking for a while and they put me in a 2011 Avalanche at a significantly better price than anywhere else I had looked. Thanks Justin, I appreciate your service. Pat

Positive Car Buying Experience!

I shopped around but ended up buying from Mac Haik because of the way they do business overall. I would recommend Mac Haik to anyone who is looking for a low stress, low pressure deal. Go see James White!

Great Dealership!

I have never felt more appreciated as a customer at any other dealership. I was in the El Paso area in need of a car but could not find what I was looking for at the price I needed in that area. I am originally from Austin so I decided to look there as well. These guys delivered my car to me at no extra cost! They had the best prices and they took the time to make sure I was happy with the deal I was getting. Dale was my sales rep and he worked with me the whole way. The only thing I didnt like, which isn't really a big deal, was they did not offer free maintance for a year like some other dealerships do. Other than that, I cannot complain. Over customer

New vehicle after 20 years

I have had a '92 Firebird for 20 years and finally decided it was time to get a second vehicle...just in case. I looked at the Mustang, Camaro, and Challenger. My experience at the Ford and Chevy places was less than to be desired. They were helpful but pushy and wanted me to buy that day after I had already told them I was comparing. I did go to another Dodge dealership when I first test drove the Challenger and they were very friendly and helpful, but simply said they would be glad to help after I have made my decision. After making my decision, I went to Mac Haik and told the sales person what I was looking for and the features I wanted. Within a day they had one and we worked out the numbers. They were very friendly and listened to what I was looking for...not what they wanted to sale off the lot. I have had my 2012 Challenger now for a year and still love it and still get plenty of compliments and looks.

2nd vehicle I purchase with Mac Haik Dodge Chrysle

I love my new 2013 dodge journey!!! I haven't had any problems what so ever with my car. Thank you very much for the great service that was provided to me the day I purchase my vehicle by everyone dealership and finance team. I will always go back to Georgetown to purchase vehicle don't care I have to drive up there from Laredo. Thank you very much your customer service is very appreciated!!!

Dale, Eric and Myron are true professionals

Thanks to all of you for a wonderful experience. Dale, your understanding of the situation I was in and all the "Bull" I was asking of you, was handled wonderfully and professionally. Thanks Eric, your friendship and professional attitude regarding how all people should be handled was definitely demonstrated by Dale. He is a great asset to you

Ma Haik Dodge, Ram, Jeep Rocks

I bought my 2013 Ram from Mac Haik. I am still like a kid in a candy store. I love the truck and I love the experience I had with Mac Haik Dodge, Ram, Jeep!!!! Great salesman ( Gary Johnson ), great atmosphere and most of all a great buying experience for the 2013 Ram, Truck of the Year!!! Thank you Mack Haik, Gary Johnson and all the people that helped get me in the Ram truck!!!

Not a good place to buy a car.

I am very disappointed in this dealership and will never shop there again nor will I recommend to to anyone. I bought a car that had issues the night I bought it. I returned back there on Monday which was the third day of my owning this car. It had major problems. I think that a great dealership would have fixed it for free. Not them, they offered a "discount" on the repairs. The next day, Tuesday I had to go back there to initial something from the paperwork. I had to miss an hour and a half of work to do this. The finance manager told me that he would take care of the gas for my car for my troubles. It was after all his mistake not mine. He put in $3.00 worth of gas in my car!!! That doesn't even take care of my time let alone the gas. This place is a rip off. BUYER BEWARE!!!

First time Dodge Owner

I am not a product loyalist. I always look for the best offers or options for me and my family. However with vehicles I have always purchased GMCs. After a recent bad experience with a GMC dealership I did some research on the Dodge vehicles and was very please with what I read. I was even more pleased after meeting with the staff at MacHaik Dodge. Everyone was very professional and willing to assist my wife and me with not just getting a vehicle but the vehicle we wanted. I will refer all of my family and friends to your Dodge dealership. Anthony Pryor

Best buying experience!!

The best buying experience ever. My experience started on the internet. I immediately got a response from Ben Stapleton. It was autogenerated but he provided a phone if I wanted to talk right then. It was after hours when I submitted my request for info on the Ram truck I wanted. The next morning Ben had already given my info to Gary Johnson. He called minutes after the dealership opened. My opinion is he is the best salesman ever. We did everything on thee phone and internet until it was time to sign the papers. He is absolutely awesome. Kudos to Gary Johnson. I will refer anyone looking to buy a new vehicle to Mack Haik Dodge, Chrysler, Jeep in Georgetown.....Please ask for Gary Johnson when you go see them.. Thank you Gary..I LOVE THE TRUCK!!

Great Truck - Excellent Service

Just bought a great truck at Mac Haik. Gary Don Johnson was very professional and the whole experience was 5 star. Thanks!

Jeannine from San Antonio, Texas

COREY MAXTON is the Salesman to see. This young man (okay, he is almost 21, and I am 56) did backflips to find us the vehicle for our family--a 2008 Dodge Dakota with less than 50,000 miles (purchased in April of 2013).I am a Mother and Grandmother, married 25 years, needed a Big Strong Vehicle for seven people. Seriously, I don't think there is anything Core can't or won't do to put you in the exact vehicle for you and your family. And, as far a backflips, that was just said to make a point, but he did say that he used to give Country dance lessons. He is just a great young man, and I will drive from Ingram Park Mall, San Antonio to Mak Haik for my next vehicle, I am sure. Maybe a jeep next time. By the way, we did most of the transaction by internet; what a great way to get everything done, the financing I got somewhere else, but the people at Mak Haik was great, all of them!!!

Used 2009 Ford F150

Christian was the salesmen on my deal. I brought a used 2009 Ford F150 and he was great. He was very polite, sent me more pictures when I asked and had the truck ready when I got there. I drove in from New Orleans, La. because I feel they gave me the best deal I could find.

Aarron dillard, mike westbrook, myron dixon

The finance manager and salesman dealt with were very pleasant. The deal i got on a new ram could not be beat by several other dealers in san antonio. Im a happy camper. My only concern was minor vut the make ready department needs some time management reassessment. Took way too long (2.5) hours to get my truck and have it ready for me to roll out of there. Other than that, there wasnt any pressure salesman stalking me for a sale. It was all good. I would positively buy there again.

Fantastic Service - Great Deal - Awesome Car

I worked with Mike Westbrook while I was at Mac Haik Dodge Chrysler Jeep Ram Georgetown and the experience could not have been easier. Mike is not a high pressure sales guy, he had an incredible amount of patience. When I stepped on the lot I had no idea what I wanted to buy. We must have driven half a dozen cars but I finally found the perfect match when we took the Challenger SXT out. WOW! Thanks Mac Haik Dodge and thanks Mike!

GREAT SERVICE!!!! GOOD PRICES!!!!

I took my car in for repairs due to a check engine light, and they were able to diagnose the vehicle and repair it. I thought the repairs were high but after checking at several other repair places, they were actually cheaper. I will be using Mac Haik Dodge from now on. I felt very comfortable with them.

Awesome is all I can say!

I started looking for my New Ram and decided to shop here since my Wife and I have had our oil changes and basic maintainence done here. We met our wonderful Saleswoman and began checking out trucks. I found EXACTLY what I wanted! And boy I'm Stoked about that! We got everything done and Finally got to leave in My Sweet Truck! I have no reservations about telling my friends looking for Dodge, or anyone for that matter, to start at Mac Haik. Before posting, I read these other reviews and have to wonder why someone would complain about paying someone for work they did... That's crazy! Why would you try to steal from a business that helps you? THEN Waste time that could be used to make some $$$$$ by posting 2 reviews ?? Well, I can't say anything other than Thanks Mac Haik I love my new Ram and keep up the great work!

Service Department Rip Off Practice ... Beware

STAY AWAY from service department! Took vehicle in for service and was charged an extra 100USD, in addition to a tune up. Been on phone several times with them with no resolve. The lady in front of me was told that if they found anything wrong and did the repair that she would not be charged the "Diagnostics Fee". Getting "I Told You So" from my friends that told me not to go there. Just Stay Away and avoid getting robbed. Must be nice to be able to get an extra 100 USD off every customer. Good for their commissions, bad for consumers!!!!

Great experience!

I went in looking for a 2012 Jeep Grand Cherokee and left with a 2013 Jeep Grand Cherokee for the same price. Got a good deal and a good interest rate! Go in and ask for Scott Tolar. He was a nice guy and not a fake salesman at all!

Missleading at best

Purchased two vehicles there. First experience was ok. Second experience advertised car not in stock had not been for over a week. Third experience they actually made a mistake on my financing contract and then changed the contract to suit them without my approval. I would never purchase a vehicle from these people. When an issue arrised they did not want to help us. I guess I should thank them though. Refinanced and saved over 9000 dollars by not going thru them. Thank you Maik Haik you really gave me that Haik feeling.................Not! buyer beware!

Friendly, courteous service!

From the second we drove up we were greeted with a welcoming and friendly member of the sales staff. He went above and beyond to show me vehicles that I was interested in purchasing. He was honest about the quality of the vehicles. Overall, it was a great experience!