Luther Westside Volkswagen

Service was great

My experience was by far the best I've experienced in a long time. It exceeded my expectations from the beginning to end. I was not pushed into any unnecessary services.

Service

Reception was cordial and everyone I came in contact with either on the phone or at site was very helpful either directing to right person or place. Got my question answered and work was done was timely.

over the top service and response!

rick personally picked up my car at my home and brought it to the local Audi dealer as it was still under factory warranty. also fixed a chip in my windshield and no charge. great people!

A heartfelt Thank you! Copy of a note to Helton Cerquerqueia

"Hi Helton, Just a quick note to let you know how pleased I am with the 09' Tiguan (purchased 8/13/16) and the great purchasing experience. You were instrumental in providing a seamless buying experience from the quick e-mail follow-through, to the test drive, financing with Brian's great help, fully explaining features of the Tiguan (I don't remember a Sales Associate EVER taking the time to fully explain features on a car I've purchased), and finally, standing behind the purchase by taking full responsibility (i.e. "No Charge") for the repair of the electric sun shade. (Westside Volkswagen's Service Department is World Class as well. I have finally found a Dealership that I can fully endorse.....Luther's Westside Volkswagen.Regards, Steve Heisler

This dealer is terrible to respond back to my emails

Every time I emailed it took days to get an answer back so by the time I got closer to buying a car they sold it to someone else it should have only taken days but I was trying to get this done and it took weeks with little progress the only good thing they had the car but they need to get their act together

Happy Longtime Customer

This is the fourth or fifth VW Jetta I've leased or bought from Luther Westside. Selection is good, the leasing process fun (never high-pressure), and the service is superb. I've been going to Luther for seventeen years, and the service is consistently good. Drop-in service is quick and cheerful, and maintenance visits are done efficiently and in accord with my schedule. I can't recommend Luther too highly!

more than just an oil change

This was my first experience with Luther Westside Volkswagen. My Jetta needed an oil change, that was it, but the service was far from just handing over the keys to some guy who pulled it into the bay and vacuumed out the inside. The valet was respectful, the preservice conversation was thorough and informative. During my wait, there was a fresh newspaper to browse and 2x during the wait a conversation was had about the status of the service. Those conversations informed me of a recall on my car that I was unaware of and full of information for me to make decisions. I felt no pressure from the technician, with the old "you need to have this done right now" that I've had from other shops. The car was washed and I was on my way. Thanks LWVW!

great service

I had a problem with my VW Jetta but I got a prompt appointment, courteous service and a repair under warranty with no hassle. Loving it . . .

All around awesome!

From the buying experience where my salesman Helton who spent all day with us to a recent experience with a service call and me at a different Vw dealership they are all around awesome! A bad experience at my local VW brought me to driving the 160 miles to Westside and then needing a new battery two weeks later brought me to the dealer in Duluth. After a short talk with Rick in service at Westside everything was good. I will always go to them for everything! The drive for me is well worth it

VW Passat Engine Troubles

My recent experience at Luther Westside VW was excellent! I had my engine go out on my Passat in early May 2016 and had it towed to Luther Westside for service. Rick Tedesco was my Service Advisor. Rick informed me of all pertinent information and told me they would run some diagnostics on the vehicle and get back to me. The next day Rick called me back with some bad news that my engine would either need replacement or require a fairly substantial "rebuild." At this point, Rick contacted my third party extended warranty company (Royal Administration Services) to submit a claim. After the claim was submitted, the process became a test of Rick's patience - the warranty process included 2 different on-site inspections, dozens of calls back & forth, and discrepancies on parts & labor estimates. Rick did a great job handling this highly unprofessional organization. The process took over a month and still resulted in the warranty company denying a portion of my claim, which caused me to have to pay a substantial portion of the bill on my own. Knowing this, Rick worked hard to try and get the cost of the repair down as low as he could. I truly appreciate Rick's compassion, knowledge, and positive attitude throughout this process. He turned an extremely unpleasant process into a tolerable one. When I had questions, Rick was there to answer them to help me understand some of the more complicated mechanical issues going on inside my car's engine. ALL IN ALL - working with Rick Tedesco and Luther Westside WV was a highly positive and memorable experience. I will be bringing all future repairs on my automobiles to them. (Side note: do your research before buying a third party warrant - check reviews, BBB, consumer watch websites, etc....and be sure to stay away from Royal Administration Services - 51 Mill St, Hanover, MA 02339 )

Purchase new GTI

Maura was fantastic to work with. Went in just to test drive a new GTI. She found the exact car I was looking for. Knew all about the vehicle. No pressure. Worked with me to get a fair price and trade in. Hassle free and very reasonable. Great delivery and after purchase follow through.

Great Dealer!

Helton Cerqueira helped me purchase a beautiful but used 2010 Audi A4 online. He answered all my pre-sale questions and made sure the buying process was smooth and quick. I NEVER felt like Helton was anything but honest with me! The car is everything he told me it was and more. I would not hesitate to buy from Helton and Westside VW again even though I live 8 hours away. Thanks Helton!

Great Experience

Luther westside was great to deal with. Mr. Helton Cerqueira was our salesman and he was a pleasure to work with. He was a great advocate for us and tremendous help throughout the entire process. I would highly recommend him to my friends and family and would purchase a car from him again in the future.

Great customer service at Luther Westside VW

I recently purchased a 2015 VW Jetta from Luther Westside VW and over the Christmas break drove 1200 miles to Texas to visit friends. On the way back from Texas, my check engine light went on, and Westside immediately accommodated me without an appointment. After less than an hour, I learned that the light came on because I had driven through deep snow in Iowa, and there was a big plug of snow lodged under my front bumper, interfering with the function of the ventilation system. The car was fixed at no charge, and was washed and returned to me with advice on how bust to prevent a recurrence. Thank you Westside for once again exceeding my expectations!

I feel I received the best service possible. It was great.

I feel I received excellent service. I appreciate the honesty and efficiency of Dan, the person assigned to me. I felt the service I received was fast and efficient. I trust the people at Westside Volkswagen.

A pleasant experience every time I visit!

I bought my Jetta at this dealership and just went in for my first oil change, tire rotation and inspection. I bought two license plate covers for $30.00 each and they never fit right as the screws were too short. Eventually I lost two of the screws and the fancy screw covers. The dealership stood behind their product and fixed the covers at no charge to me. I would highly recommend this dealership for all of your VW needs - from buying to maintenance.

Professional, Accomodating, and an Enthusiast!

Helton helped me order a 2016 GTI Performance Package with very specific delivery instructions: No drilling for the front license plate, and absolutely no dealer cleaning/prep. This was a risk for the dealer as they were delivering me a car that wasn't up to their standards of cleanliness, but Helton made sure it wasn't touched. On top of this he responded to every email extremely quickly and continually updated me on build times and delivery. Great experience overall; and I'm loving the car!

Golf R Purchase

First time buying a car at Luther Westside VW and the experience was great from start to finish. All communications were honest, the salesman knew the car inside and out and the dealer sold me the car at a fair value (no markup) considering other dealers were marking the car up. Steve Broucek was great to work with. Everybody was friendly, no high pressure sales tactics, and the dealership was very clean inside.

Perfect experience

A perfect experience. Wonderful attention to detail.Reinforces my buying decision. Because of my positive experience adds to my brand loyalty for future transactions. Thanks

Service

Dan was so curteous and professional. He really made my experience worth it. He made sure a lot of little extras were taken care of in spite of the larger items that needed attention.

Excellent experience with Helton

We let Helton know what we were after but told him we probably wouldn't find that in a VW. He was great, found just what we were looking for and made the purchase experience easy and pleasant. We love our 2015 Tiguan!

Informed, courteous and professional!

The team kept me informed, was courteous and professional during the 3-hour visit. I even got a wash and vacuum after taking care of the services needed.

Great service, great car

Brendan was my sales person at Westside. He was very knowledgeable, and easy to work with. I felt no pressure from him to make a quick decision, yet he answered any question I had. He worked patiently with me to figure out the financial aspects (I was trading in a car) It was a very positive experience and I would recommend this dealership and especially Brendan to anyone wanting to look at a car purchase.

Wonderful personal service - very efficient,

Craig Gage is the employee I will rave about, He took a personal interest as we faced the prospect of an unexpected loss of our Passat wagion, He was extremely knowledgeable about all the models and gave much more information than the salesperson. His picture was not on the ones on the site but he is a very valuable employee for Westside Volkswagen. Kudos to Craig.Susan and Mike Burnett

Third car purchase from Helton C

Always a pleasure to work with. Very professional. It is great to work to be able to work with the same individual on multiple car purchases over several years. Why go anywhere else.

Professional and excellent service

Earlier this year I observed Helton when he helped my relatives purchase a car. At the time, I decided that I wanted to work with Helton when I was ready to buy. From the moment I arrived for the appointment with him until the time I drove away from West Side, I had his total attention. He remembered the model that I was interested in four months earlier and thoughtfully helped me find just the right car. I would rate the entire experience with the highest marks. Helton is a caring professional with great listening skills, an excellent service orientation and a sense of humor. I will continue to recommend him to anyone in the market for a car.

Great customer service

My car is 10 years old, and has several maintenance issues. What I appreciated most about Jeremy, the customer service rep, was that he went through each recommended repair and told me clearly what was necessary and what could wait. As a result, I spent $142 when the possible repairs added up to $2600! That's what I call good service!

Quick turnaround with Great Customer Service

The dealership prides itself on adjusting prices to be the lowest in the midwest. I appreciated the Certified Used car option. Just loved working with the salespeople. Especially Jim McCarty and Bobby!

Least stressful car purchase I have ever experienced

Initially I was nervous about purchasing a car out of state (sight unseen) but after speaking with Helton I felt more and more comfortable. He answered all of my questions and was never pushy. He even answered questions I didn't think to ask. I was most impressed during one phone conversation when he told me he had gone out to sit in the car to see if it's prior owner had been a smoker. I would have never thought to ask this but it would have made a huge difference in our satisfaction if this had been overlooked. Brain Hahs walked me through all of the paperwork and quickly responded to any questions I had. They handled setting up shipping and it was easy and smooth. We even got our car ahead of schedule!! We have received the car and could not be more pleased. It is exactly as described and is in amazing condition. Even though we are several states away I would definitely trust this team with any future car purchases.

Fast and Friendly

Predicted wait time was good and the finished well ahead of it. Staff was friendly and professional. This was our first time here. Will be back.

Great customer service

Brian Sommer and Westside VW took excellent care of us. We aboslutley love our 2008 VW EOS convertible and I would strongly recommend this dealership to anyone looking for new wheels. We originally came in for a different car but it sold before we got there. However, Brian found us exactly what we were looking for the next day and at a great price. So pleased with this buying process and customer service. The signs of a great dealership...Brian was in the middle of another sale after ours was complete but he didn't want me to leave without walking me through fully all the details of the car and how to use different features. Above and beyond and it was noticed. I am in sales and I was impressed with his service. Ask for Brian!

Fair pricing and helpful

We bought our second car from Westside VW yesterday. We drove 90 miles because of selection and being treated very well 12 years ago. This time was the same. We had Kelly help us look for exactly what we wanted and trying very hard to meet our specific criteria for the car we wanted. All the people we dealt with were helpful and pleasant. Sometimes at dealerships it seems I am expected to know more than the salesperson, not here. If we buy again we will check out the VW at Westside first.

Great first experience!

I had never bought a car before and was a little nervous going into it. Helton was extremely helpful and helped me think through the whole process. He listened carefully to what I wanted and offered me many options to choose from, and gave me his genuine opinion onwhat he thought the best deal would be for me. He was not pushy and he was extremely friendly. I walked out with an even better car than I could have imagined!

Great Car buying experience at Luther Westside VW!

You too can experience a fair, honest car buying experience at Luther Westside Volkswagon. My husband and I drove a total of 8 hours to get a great deal from a very professional salesperson, Helton Cerqueira. We arrived during rush hour late on a Friday afternoon. Helton knew what car we were looking for and he knew we were serious about purchasing. He had the car we were interested in cleaned up inside and out, filled with gas and ready to go in the event we would purchase it when we arrived. The entire experience took about 2 hours which included trading in our old vehicle. Helton's personal touch, professionalism, and knowledge of the product was extremely refreshing. Every phone call and email was returned in prompt fashion. We felt like we could go out for dinner and maybe for a bike ride with him one day if we lived closer - just an awesome guy who does his job extremely well. Next time you are in the mode to purchase or just test drive some vehicles, establish contact with Helton, he WILL treat your RIGHT! Thanks again Helton, you are the best and we will refer you whenever we can.

New car purchase

We recently bought a new 2015 Jetta SE at your dealership. Our salesperson was Maura Broucek and she was extremely helpful and pleasant. We had a Jetta in mind when we came in and she found a perfect fit for my wife. She explained all the features in detail for us and even hooked up our cell phones to the Bluetooth feature. She seems very knowledgeable about the VW product and has a nice easy going (no pressure) way of selling the product. We will keep her in mind for future car needs.

great service

Very prompt and professional. . Great service.. The only reason I would not give a 5/5 is their policy of pick up and drop with strict limits ... Otherwise the dealer is excellent in all other respects.

The entire staff made our purchase a rlaxing pleasure!

From our initial contact to the time we left with our car we felt very rlaxed. Really enjoyed our conversation with Helton our salesman. It was a pleasure and felt like a person rather than just a client. We would highly recommend purchasing a car from Luther Westside VW.Tim & Ann

very nice

Yesterday I purchased a passat and Brian was great. Saw me at the parking lot and offer me a help. From that time until I everything was done Brian was there and really mad me feel special. Thank you very much Brian for your outstanding job.

Patient & so helpful!

I can't say enough good things about Helton and Westside Luther. I'm a returning customer and was treated very well once again! Helton was patient, helpful & didn't show me cars over my budget. He made the process very easy and a lot of fun! I absolutely LOVE my new car. Thanks again!

Compelled to tell everyone about my experience

You know how once in a great while you have one of the most amazing customer service experiences imaginable? Well, yeah - I just had one of those. I won't go into detail (it's a long story), but Westside Volkswagon has really come through for me. Especially the General Manager, Steve. He took the time to listen to me, put himself in my shoes, and made a commitment to "right" an unfortunate situation - an unfortunate situation that was of no fault of the dealership or anyone working there. Steve pulled together a team of equally awesome individuals (Tami, Helton, Brian and Craig) to turn my very unfortunate situation into an exciting one. Each one of these employees displayed qualities of integrity, compassion and fairness. At no point in time did I feel like I was "on the other side of the table". And now, I'm the proud owner of a car that I'm head over heels in love with. Screaming "Thank you" to WESTSIDE VOLKSWAGEN for their amazing customer service. I am one happy girl!! xoxoxo

Excellent and Professional Service

I would highly recommend this dealership. I leased for 5 years and just purchased a 2012 VW CC and I am loving it!I just wish they would add oil changes :) That's it!

So helpful & honest!

I had such a great experience at Westside Luther. I worked with Helton, he really listened to the budget I had & didn't show me anything over that budge the. I appreciated his help so much! I found a great car & I am so happy with my purchase. Thanks Helton & Westside Luther.

Nice and Easy

Bought a used 2012 Tiguan from this dealership. I am completely new to the car buying process but Helton made the process as easy as picking up groceries. After asking a few questions, he listed all the vehicles available in the inventory that suits my needs and went through the pros and cons of getting them. There was no sales pressure at all on getting a more expensive car or closing the deal immediately. In fact he even suggested that getting a Golf would be more than adequate for me although Tiguan with AWD handles Minnesota snow better. Eventually I decided on a certified pre-owned Tiguan because I do not have much confidence in my driving and the price of the car was even lower than used Tiguans with lower specs and more miles from other dealerships. On the day of purchase, I took an hour to bike to the dealership (took a lot of detours) but forgot to bring my check book. Helton was nice enough to have someone drive me home in an SUV with my bike and took me back to the dealership to complete the purchase. Then he carefully went over the controls and tips for driving, which gave a new driver like me a lot of confidence to drive it home. Helton was very honest and thoughtful. I am very happy with the car and I would strongly recommend talking to Helton if you need to find a good deal on a car that suit your needs.

The travel was worth it.

I worked with Bobby Scala to purchase a new Audi A3. I saw the car on the internet and it was a great price. I was worried that the price would change when I arrived to pick it up but everything was on the up and up. Bobby was great to work with and the trip for St. Louis to get this terrific car was well worth the effort. Bobby filled up my tank and put some new mats in the vehicle and he was familiar with the various features.

My 2011 Jeep Liberty (Jet Edition)!

After having looked at Luther Westside Volkswagen used inventory; I knew my heart was either going to be set on a Prius or a Jeep. Quite the extremes in miles per gallon. After a quick test drive, in the 2011 Jeep Liberty (Jet Edition)-that had only come in from a purchase 10 days prior; I knew I had to have it (I love Jeeps what can I say). This one was fully loaded and the price just couldn't be better. My salesman Bobby Scala couldn't have been more helpful, patient, and accommodating. The only thing I'm waiting on is the duplicate key to arrive from the previous owner. Other than that things went very quick and slick, and I didn't feel pressured into anything I wasn't comfortable with by any of the staff.

Great the first time... coming back again

I worked with Helton a year ago and he was very responsive and fair throughout the entire buying process. I initially purchased a Mazda 3 however after taking it home decided it wasn't the right car. I utilized the return policy and got a Passat 1.8T. I have loved this car and the deanship made the exchange flawlessly. They got me a very good rate on a loan and it was easy and a wonderful experience all around. Now I'm back to trade the Passat to get a vehicle that will suit our family needs better. I'm coming back to Helton!!

A truly wonderful experience!

While watching our 10 year old car (not a VW) being towed away, our neighbor told us we should check out Volkswagens. They have two and love them. He said that if we were to check them out, we needed to see Carole Jean at Luther Westside. Carole Jean was a pleasure and a pro and promptly returned texts and calls, even on her day off. Within a week, we purchased our first Volkswagen.

Very pleasant experience

We were Very Pleased with the whole experience. Helton was Exceptional to work with. He was attentitive, no pressure, and meet our needs very, very well. There was little to no "haggling" necessary over price. It was very fair. I would definitely work with Helton again and encourage others to do so as well. Thanks... We love our car!

Great customer service and sales team!

Had a great time buying s car from everyone at Westside! Made it easy and fast! Very clean store and everyone was in a great mood! I would for sure buy again from there and recommend people buying from them!!

Great service once again.

We just worked with Helton for the second time. He was easy to connect with, always had quick responses to our communication, and helped our day of sale go efficiently.

Great Experience!

Michele was a pleasure to work with. She took me through the whole process of buying my new Golf SportWagen. No pressure, just very helpful and knowledgeable. What a great experience!

Awesome Service!!!

Helton helped me land my dream car. Was pre-approved before I came into the dealership. Was explained everything about the workings of my new vehicle.

Great service

Bobby helped me find the perfect vehicle. I changed my mind so many times on what I actually wanted and Bobby was more than helpful in helping me find what I really wanted. He was always available by email and phone when I had any questions. Would definitely recommend him to anyone!

Great service! Would highly recommend.

Helton was very knowlegable, extremely helpful and direct. He also took the time to make sure we were comfortable while we were waiting. I would definitely recommend working with him for your next car!

Helton was wonderful to work with

Recently purchased a Mazda CX5 from this dealership. I personally hate car shopping because most sales people are just working to get their commission, this experience was very different. Helton wanted to make sure the car would work for me. He was very understanding with my silly questions and gave me a great "dad" speech about not loosing or laundering my new keys (I've never had keyless entry before) that didn't make me feel like he was talking down to me, instead it simply felt like he cared and wanted to ensure I had a good experience. He stayed late to help me finish my sale and even helped set up my phone into the cars system! I almost hate recommending him to others, because then he might be busy the next time I go to buy a car, but you truly should stop by to see what they have to offer and work with this great employee! Thanks Helton.

Friendly, caring and helpful

Met with Brian Sommer and test drove three vehicles. He listened well and was helpful with questions I had on different types of Jettas and the engine sizes.Decided to wait until I came back from vacation to make a decision on a used vehicle. Brian kept in touch to let me know about two different black Jettas that came in which was the color I wanted. He also noted the details, moonroof & other things I liked. I chose the second one and was very glad he contacted me when it came in!

The best customer service

Luther made the car shopping experience as pain free as possible. Everyone wanted to make sure we were being helped, had a beverage, and got our questions answered. Love the car but as seniors we struggled with some of the technology. Staff sat with us in and out of the car until we got it. Thanks so much!

Great Service

Elton was referred to us by a family member while we were visiting in Minneapolis.. We talked first by phone and he immediately sent an email with links to those vehicles that met our needs. We did a test drive that afternoon, reached an agreement on Friday, and picked up our vehicle Saturday morning.Not only was Elton very attentive to us during this process; but, he continued to be following the sale as we had to leave for home, with a couple of items that still needed to be addressed. The entire sale has now been concluded to our complete satisfaction.In the future, if we are going to purchase another VW, we would travel to Minneapolis to work with Elton again.

Very helpful!

My radio stopped working and my windshield had some hail damage. A replacement radio was ordered as soon as they verified that that was the issue and arrived on time. I was connected with an auto glass company at the same appointment and was able to set up an appointment to have it replaced. It was very easy to work with the service department and I will gladly continue bringing my Jetta into Luther Westside!

Amazing!

The service was outstanding! I wasn't sure what I wanted in a car but Helton found the perfect one for me! So in love! Thanks for all your help and time! Will go back time and time again!

They do not honor deals they agree to- Horrible Dealership

I took my 70yr old father in law in to buy a truck as a celebration of his 1yr anniversary for his triple bypass heart surgery. We test drove a truck late on Monday night. Noted the few issues with the truck, and then called back on Tuesday to work out a deal. The truck needed a new side molding, emblem on the front, and has seeping from the transmission lines (which a is known issue for the Chevy Avalanche we were looking at).I spoke with Bobby told him we needed those three things fixed and we would purchase the car at their asking price. He told me he needed to make sure he could do all of that and needed to check with his manager. He called me back 3 hours later and said he could do all three. He said he would get the truck to service right away so they could start working on the transmission lines. I told him I would appreciate it if they could replace the transmission lines before we take possession later that day and he said there were a few other car in line already, but he would do his best to get it in right away.I let him know we have a deal and I would pick up my father in law and bring him to come fill out paperwork. I left work early and picked up my father in law. When we got there we had to wait a few minutes and as we waited I saw the truck (with Bobby driving) come blasting out of the service garage and pull around the building. Bobby came in and in typical sleezeball salesman deceptive language said "great news! the transmission line are just fine so we don't need to fix them", as if we would just say "oh great news thanks for letting us know"----I told him they were seeping and that is know issue with that truck and HE HAD ALREADY AGREED TO FIX THEM.....he kept trying to give excuses about why they wouldn't and how they are fine and that there was just a little leak but they wiped it up and now its perfect.......after an unbelievable round and round and his COMPLETE refusal to acknowledge that he had agreed to fix the problem and was now re-nigging on the deal, he said he would grab his manager....***please note ***replacing the transmission lines costs about $300 and I had already said it was a necessary part of the deal and he had agreed to that....he is now trying to argue why there is no reason to replace the lines yet because they didn't consider them to be "failed" even though the "level" of severity on the problem was never discussed by them as a factor in whether they would or would not replace them.......He got his manager who was a stereotypical used car salesman who suggested we put the truck on a hoist to look at the transmission lines, I told him they just told me they wiped them down and cleaned them so of coarse we wouldn't see anything........again- avoid the FACT that they promised they would replace them as a part of the deal we agreed to.......after a few minutes of going back and forth with this idiot he said "how about I take $100 off the price"----which clearly he was to much of a xxxxxxx to understand that offering me 1/3 of what his salesperson PROMISED me originally was actually insulting. I left at that point because I could not deal with the classless people there.I called to speak with the GM Steve thinking he would care about the bait and switch sales tactics at his dealership. Explained the situation to him. Explained that OUT OF PRINCIPLE I would not buy the car because I had been lied to and jerked around over what would have cost them $150....so IF there was anyway that I would possibly still consider buying the car from them they would need to MORE than make up for all the anguish they had put me through and time they had wasted.Steve called me back and said they would take $300 off the price of the Truck---we are now back to even on what they originally promised----what a JOKE!I let him know that was not even in the ballpark.I had one other experience a few years ago where my wife bought an Audi there...we drove it one day and there was an issue with the gas sensor...we brought it back and they gave a bunch of excuses about why it would be ok and we should just give it a few days (THEY HAVE A 5 DAY RETURN POLICY). They wanted us to go past the return policy and then we would have been stuck. We returned that car.This dealership sells cars that are in poor mechanical condition and they do not stand behind what they offer. They are kings of excuses as to why they don't honor what they originally tell you. BEWARE anyone who thinks of buying a car from these clowns.

Fair!

Had a issue with the used car I bought. It was 4 days after the 30 day warranty had expired, but Bobby authorized the service dept to take care of the repair free of charge, saving me possibly thousands of dollars. Would buy from again!

Pleased.

Steve was friendly, helpful, & knowledgeable, and answered all questions. Very patient with our decision-making process. He seemed as excited as we were to see the new car.

Would go back

Bobby was a great sales guy. I am younger and he treated me with respect and fairly. He was never rude, very understanding, and did whatever he could for me/ my car without hesitation. They want to make sure you leave the dealership happy. And bobby did that. I would recommend him in a heart beat.

Best customer service I've experienced anywhere so far

First of all, this five stars goes to Bobby Scala from Luther Westside Volkswagen. Bobby could possibly be the best Salesman in Minnesota. If you are in the market for a new or pre-owned car, I would highly recommend contacting Bobby Scala from Luther Westside Volkswagen. I recently purchased a car from Luther Westside Volkswagen. During the process, I was greeted by Bobby, who is the nicest sales person I have ever met. He is an extremely honest, dedicated, hard-working and conscientious person. I didn't feel any type of pressure to purchase the car. He was awesome when it came to communication. Furthermore, he was kind and really went above and beyond in customer service. And special thanks to Brian Hahs (Business Manager), who is very supportive, welcoming and courteous. Working with Brian was absolutely smooth and pleasurable experience. He was very personable, patient, kind and understanding throughout the process. I am enormously impressed with Luther Westside Volkswagen. I got a great car for a great price and most of all the best customer service I've experienced anywhere so far. Thank you.

Fair and professional

Low pressure, fair prices, and professional service. No complaints at all. Brian Sommer and other staff were most courteous and accommodating. I will work with them again when buying another vehicle.

Reliable, Fair and Professional

I have purchased a number of cards from Westside over the years. I find the Sales, Business and Service people professional, easy to work with and not pushy at all.

Very positive and pleasant experience

We were treated with great courtesy, professionalism, and knowledge by our salesperson, Gervonna Lynn. She possesses just the right combination knowledge, experience, and friendliness to make a car buying experience a positive one. All the other people we interacted with at this dealership exhibited the same qualities as our salesperson. We would highly recommend this dealership to anyone we know.

service warranty

Delivery of message is important, for I have been in the service industry managing for 28 years. Instead of saying "we are NOT going to fix your car because the bearing is 70 percent". it could have been said like this "Jackie your bearings are still good and have 70 percent left on them, so at this time it is not necessary to fix and it is very safe, that's the thump noise you hear. I was disappointed being that I've driven by Luther thousands of times and never thought about to stop thinking that it was a high end dealership. The main reason I did come in there was because of a friend referring me to look for used cars there.and I decided to take a chance. Also, I was not greeted immediately or at all and I had to go up to a gentleman and speak to him first and tell him I have a service appointment. But the young lady that took me home and picked me up and the cashiers were very friendly. I hope this is considered and thank you for fixing my headrest. I will put "YES" to recommending this service center because I'm hoping this was a hiccup.P.S. Jim Southwell is awesome!

Wonderful!

Originally I went to the dealership because my boyfriend was looking for a car, at the time I absolutely hated my car that I had just bought a few months prior (Chevrolet Malibu), I saw the Tiguans and so we looked at them and the sales lady he was working with (Gervona Lynn) let us test drive any one that we wanted. We test drove 6 Tiguans before I decided which trim level I wanted. Super nice and no pressure customer service. I will purchase all of my next vehicles from this dealer. Gervona is an amazing person!

Extremely informative and helpful

I had a great experience gong to Luther Westside! Gervona and Steve were very helpful to fulfill what my needs were in a vehicle. I would definely recommend going there to buy a vehicle!

All about me!

Enjoyed working with Helton. Excellent listening skills and attention to detail was flawless. Communication through email, text and phone calls helped me to feel comfortable with each step in purchasing a convertible bug. His willingness to be there for me was greatly appreciated. I am grateful.

Third time

This is the third car we have purchase from Helton and as with the first her was very helpful. The customer service was great and he went above and beyond.

Quick, pleasant experience.

Did a fair amount of research to find a specific car, found it at Westside, then called the dealer and Helton was thorough with both his questions and answers. Took time to go through everything on the car that I might need to know.

awesome sales rep

I purchase a vw bug from Helton..I had to have it shipped to wa state..my experience with him and the dealership made the transaction very smooth..he was honest and replied back to my emails and voice msgs in a timely manner..he's not agreesive like most car sales reps..I recommend him highly !

No pressure, no hassle used-car buying experience

We spotted a car online that we thought would meet our needs and budget. We walked through the door for a test drive at 1:45 and walked out with the keys at 4. Rich was helpful and didn't try to talk us into buying new or buying more car than we needed. He made sure our phones were connected and we knew how to use all the bells and whistles before we left.

They sell cars like it's 1999

Wow, I'm amazed to see this many good reviews on here. I wanted to buy a used car from Luther, but apparently they do business in a place and time when the internet does not exist? They're using sales tactics that should have been shown the door close to 10-15 years ago. Everything is, "let me check with the manager" style of buying a car and it just wears you down. I was there for over 2 hours before I had my trade-in looked at, and once they looked at it I was completely low-balled. At which point I pulled out my trusty print outs of my car's value from KBB.com, and said, "this is my number" when pointing at them. Which they claimed they could not meet after having several "manager" conversations and told me I was reading the KBB print out wrong. So I left and went to another dealership and was in and out in about an hour and a half with a new car and the full KBB value of my trade.My advice would be to avoid their antiquated buying process and save yourself a little time by going somewhere else.

VW Bug

I knew what car I wanted and they got me in and out of there so quickly, I was very impressed with their service and promise was kept to be quick.

Good job!

I took my car in for it's 40k mile service. I was earlyfor my appointment. No problem. Was greeted by Deanna. She took my info. Got a loaner car and I was out in 15 minutes. Picked the car up the next day. Same fast and friendly experience. Good job guys!

Oil change and replace power window switch.

This was first time at Westside VW. The people were very friendly, the price I paid was exactly what was quoted to me and they washed the car too. Very nice people and facility. WRA

Great buying experience.

Doug walked me through every step of buying my first car. We were in communication every step of the way and on the same page the whole time.

Couldn't have gone any smoother!

This was my first time leasing a car so there was a lot to understand. Maura was super helpful through the whole process! She made things easy to understand and answered every question with a straight answer. We went to other dealerships and looked at other cars to make sure we chose the right one, but Luther Westside was by far the most helpful and nicest. When we made our decision, Maura got us the exact vehicle we wanted and we couldn't be happier. Thank you!

Walked me through every step!!

When I was trying to find a lease I called 7 dealerships to give myself options. I explained to every dealer that I am just graduating college and I have never had a car loan. Almost all of these dealerships disregarded my interest and would not take me seriously. Then I called Luther Westside Volkswagen and I spoke with Brad. He was willing to help walk me through every step from deciding what accessories I wanted to explaining every feature of the car. He also helped explain how I could get pre-approved on their website, helped me price out monthly payments with different cash down payment amounts, helped me understand what I was going to need in order to leave the dealership with a car. Literally helped me with everything! I would definitely encourage anyone looking to lease or purchase for the first time to go to Brad at Luther Westside Volkswagen.The one thing that stuck out the most to me through my leasing process was that Brad never pushed me into getting something I didn't want or couldn't afford, but instead he worked with me to find me exactly what I wanted, not just what was the best business. He still has continued to answer my questions as they have came up after I already have my car and followed up with me to make sure I loved my purchase!

When you find the best, keep them!

Our relationship with Westside started in 2005, my wife was looking for an AudiTT. They had the best price on a great used one, best in town. Buying experience was great. We still have the AudiTT and have bought two Jeeps, two CLK's, from them over the years. Still have one Jeep and yesterday bought a very nice Audi S5 controvertible. The point is that over the years they have always been there with any problems to be fixed, and have good price points on their cars. Gervona Lynn was just a super nice sales person this last time, not just with the paper work but setting up the Bluetooth etc. in the car. When you have such nice service over so many years, it's not by accident, it's how they run their shop. I tell anyone they are the place to go.

Friendly but Less than Honest

I recently decided it was time to get something different. After reading every review I could find and quite literally memorizing the sales brochure, I knew that Volkswagen's new GTI was going to be my next car. I purchased a car from Westside VW in the past and had such a great experience it only seemed natural to go back. Upon arrival, I was greeted promptly by someone at the front desk and introduced to a sales person without delay. I knew that I didn't just want any GTI but rather a very specific combination of color and options. Unfortunately the exact car wasn't available at Westside. There was one on the lot that came close but it had some issues after being used as a display vehicle at a recent event. While it was temping to compromise and close the deal, I decided I wanted the car to be exactly right. I asked my salesperson to investigate the possibility of having a car brought in from another dealership.The sales person left the room and reappeared a few minutes later. When he returned I was given the bad news: there weren't any cars like I wanted in the entire region. I accepted the fact my exact car was not possible and chose to compromise a little on exterior color. The sales person left again and reappeared with more bad news: there was a car that fit the new criteria but it was far away and not a realistic possibility. Our conversation seemed to keep finding its way back to the car on Westside's lot which I maintained I did not want. At this point I thought it best to table the conversation so I could take some time to think the situation over. The following morning I decided investigate whether or not certain variations of the GTI are as rare as was portrayed at Westside the night before. Within minutes on Cars.com I found a matching car listed under a different dealership. I could hardly believe it! I called that dealership immediately and they confirmed that the car was on their lot. I later found another example at another local dealership. Needless to say I did get the car I wanted but it was not purchased at Westside. As I called around I asked why these cars were not showing up in Volkswagen's inventory system. Multiple people reported that because the GTI is such a hot seller, dealerships just aren't willing to give them up in a trade with another dealership. Rather than risk a lost sale, some sales people simply tell their customers the cars don't exist. I confirmed both cars mentioned above as well as a third matching, locally-available GTI were visible in the system at the time of my visit to Westside. To anyone at Westside reading this review:How unfortunate that your dealership go from doing such an impressive job with my past purchase only to be caught in such dishonesty today. I recognize that losing a sale is not good for a business driven to some extent by sales. Think about this though: had the sales person been up-front with me with the whole 'GTI trade embargo' I would have more than likely bought the car elsewhere but would have been happy to have made Westside my go-to for maintenance, repairs, and accessories. I went and bought my car else where anyway but since your sales person was not honest with me, I will not be bringing my new GTI to Westside for service nor will I be purchasing any accessories there. That business is now going to the dealership that was honest and respectful of my wishes.

Very helpful salesman

I had a great experience at Luther Westside. This was my very first purchase of a car in the US, and even though I was very confused at first, Helton made it easy for me. He was very patient and kind, and showed me several cars. Also, he went through all the options and help me made a decision that was best for me. It was a fantastic experience.

Problems on my home to Wisconsin.

I picked up a piece of shrapnel in my tire, during my trip home to Wisconsin. Googled the nearest dealer, and found Luther Westside VW. They got me right in, found the leak, found my road hazard insurance and replaced the tire (it was in stock). Very helpful, friendly, and courteous.

Great car buying experience!

I hadn't bought a car in years and was a little anxious. I had let the salesman, Brian Sommer, know I was coming in Friday to purchase the Tiguan I had test driven. Not only did he have car detailed and gassed up, he also made sure it had all its keys and manual. I showed up and he already has my paperwork started. I traded in a car and the value was very fair and on the money for what Kelley Blue book had it at. The business manager, Angela, was very friendly, professional and didn't try to sell me something I didn't want or need. Brian spent a good twenty minutes completely walking me through the car and how everything worked. He even set up my Bluetooth for me! I will be recommending Westside VW and Brian to all my family and friends. It was such a wonderful experience!

Customer Service Dream

I walked up to the dealership and was immediately greeted by Helton. He informed me the car I was looking for had sold, but was more than willing to help me find another option. He came up with a handful all while being incredibly friendly. I also dealt with the used car sales manager, Chris Palmer. Both were extreme gentlemen, polite, friendly, and I could not have been happier with my car buying experience. Every other dealer was stressful, Westside was a dream. A+ I will come here first every time I need a new car now.

TREATED AS IF I WAS BUYING A BRAND NEW VEHICLE

BEING 75 YRS. OLD, AND HAVE NEVER PURCHASED A VEHICLE OF ANY KIND IN THE METRO AREA, I WAS PLEASANTLY SURPRISED WHEN I PURCHASED A 12 YEAR OLD USED PICKUP TRUCK AND THAT I WAS GREETED AND TREATED LIKE I WAS PURCHASING A BRAND NEW ONE.EVERYONE IN THE ENTIRE DEALERSHIP WAS FRIENDLY THROUGH OUT MY VISIT. YOUR COMPLETE FACILITY, BOTH THE SALES AND SERVICE DEPT. IS VERY CLEAN AND SPOTLESS, INSIDE AND OUT.

purchased a new car

Very happy with our experience at luther west side. Everything went smooth and problem free. Everyone there was friendly and we purchased the exact car that we were looking for. Would recommend to anyone to give luther west side for buying a car.

Expertise at its best

Jim Southwell is the sales guy to see. I was selling my 3 Series 2 door sports car BMW that wasn't gonna fit my recent marriage. Needed a 4 door practical fun car. Jim helped me try out a fully loaded CPO GTI he had an I almost immediately fell in love. We spent a lot of the time talking cars, and exchanged hobbies etc. All around good guy. When my wife showed up later to see it, he then washed her car for her as well! Small thing, but really nice. I have visited multiple times, one for service, another to test drive and once just to say hi and show him the current upgrades I had done. I plan to buy my next car from him. Also, my recent service appointment was nice as well. No complaints.

2015 Chevy Tahoe purchase with a trade

I contracted Vince via the cars.com web site. I got a reply in the morning. I sent in pics of my trade and the vin off my trade. The response was really fast. I contacted 5 other dealers in the same day. Very few responded as fast. These guys were fast and the cost was perfect. They gave me what I wanted on the trade and the deal was closed quickly and efficiently. My hat is off to Vince the sales guy and the whole team. Fair price, fair trade value, fast service = happy client!

Wonderful experience

Bought a 2015 Golf TDI SE last Saturday. Maura was a delight to work with. Everyone there made the car-buying experience a pleasure. We had a specific need - the car needed to be able to carry a double bass - and we were allowed to try it in different models.

Effecient and reliable

Fast and effecient process. Whole staff was helpful and knowledgeable. I had attempted to receive the same service from BMW of Bloomington, they couldn't even screw on my license appropriately (really happened). If anyone needs their car serviced, then I would highly recomment visiting this location.

Great experience- no pressure!

Working with Maura was great! She was extremely professional and did not pressure me in any way throughout the whole process. I often dread the car-buying process, but I cannot complain about any part of the leasing process I went through.

Excellent

Needed a vehicle in short order and had work conflicts - Staff handled my requests by phone promptly - Was able to pick up my purchase at my convenience - Very Satisfied.

Great Service

I purchased a 2009 Volkswagen CC from Brendan Chamberlain in the used car department. He was easy to deal with and was vey helpful. Answered all the questions that I had about my first car purchased. He was very informative and made the purchase process very easy. Overall he is just a great person to work with!!

Why do I keep going there?

My most recent visit (2/17/15) left me wondering - once again - why do I ever bother to take my Passat to this dealership. I've been going to Luther on and off for 7 years and this will be the last time. Simply put, the overall culture of this dealership has always been one of that we 'owe' them the business and they are doing us a favor. This last time, I needed a bulb replacement for a break light. I had my two small children with me on their day off from school (and my day off from work) - and so I had asked to wait and they said it would be about an hour. At 2hrs 45 minutes I finally heard an announcement and when I approached the counter they woman said "oh, I'm glad we finally found you" ... as if they had been paging me for ages. I had not left the showroom for one minute - not even to the bathroom - so please don't suggest otherwise. Then that woman was too busy, so she handed me off to another woman who could do nothing but ask for my money. No "how was your experience', no 'was everything to your satisfaction' ... in fact, they were also supposed to check a code on a check engine light so when I asked what the result was her only response was "oh, no one spoke with you?". So she then actually took the time to look at the paperwork and saw that my 'representative' was no longer in the building and went and got another service rep. Then HE came out, look at the paperwork and said; "so, what have they told you about the engine light?". Good lord, is this a well choreographed joke? And after all this - they charged me $50 for a lightbulb replacement. My wife had similar work done on her Hyundai last month at a Jiffy Lube for $16. So once again, I ask myself - why did I ever bother going here in the first place? I only blame myself ...

Wonderful Service

Helton treated me with respect, but was in no way patronizing. He was very up-front and honest, explaining exactly how Westside's pricing and sales process works. I have bought many cars, new and used, in the last 30 years, from dealers and individuals, and Helton provided me with by far my best car-buying experience. He went the extra mile to make sure I was happy with every detail. In the relatively short time I interacted with him, I was very impressed with his character as well. He was very personable and fun to talk to. Thanks, Helton, for making it easy for me! Ed

Easy experience

If the thought of car shopping fills you with dread and you hate the feeling of being "sold to" or like someone's trying to pull one over on you, then this is the place for you. We had a very calm, laid back, easy experience at Luther Westside VW. Working with Maura was such a pleasure. We were able to gather information, test drive, and make decisions in deliberate manner, and never felt pressured. The process was very transparent and clear. I will definitely recommend to others and look forward to having our car serviced there as well.

2012 VW Passat

Helton was very attentive and I appreciated how observant he was. I like when representatives are observant and remember what you had told them in your earlier conversations. This shows they are striving to provide excellent service and make the process more personable. I love my new car and am completely satisfied with the purchase. The only thing I wish Westside would do is offer a maintenance package for purchase. The limited warranty is nice but a coworker bought a Ford Escape and for $800, all his maintenance is covered completely for the length of his loan. It is an investment I would rather make than extending the limited warranty for 8 years. The Passat is fantastic value for the price. I hope the service department will be this good too.

Easy Purchase

I purchased a 2012 Volkswagen Passat from Kader Elouardighi in the used car department. He was easy to deal with and not into trying to pressure me. He worked to get me a fair price on the vehicle. He was very informative and made the purchase process quick and easy.

Great experience!

Bobby was awesome. He made the whole process really quick and easy. Will definitely purchase a vehicle from him again. Love my new car! Thank you!

10,000 Mile Service

This was my first service. It was easy to make an appointment online and convenient times were available. I waited for the car. The service was performed promptly. The waiting area was the largest, cleanest and most equipped of any I have seen. When the car was ready, the technician brought me the paperwork, explained what was done and answered questions. I do not know the full name of the technician that performed this excellent service but his first name is Rob. I was extremely happy with the service I received.

Great experience, so I came back to buy another car

I met the staff and Jim Southwell (Sales Associate) - ask for Jim, he's top-quality and works hard to ensure a comfortable and honest buying experience - and I purchased a vehicle in 2007 and returned in 2009 and again purchased another in 2014 - asked for Jim each time, and had flawless transactions. Luther Westside carries above-average, clean, used vehicles at competitive prices, but so do other places...what persuaded me to buy from Luther Westside was: 1. Jim's calm, informational approach to the sale, and only promising what could be delivered.2. Luther's large network is able to inspect, repair, clean, and treat minor cosmetic blemishes at the time of sale, so that when you drive the car off the lot you know you are safe, driving a like-new vehicle, and at a price no one could beat - WARRANTIED, GUARANTEED.In the spring, I'll look to purchase a convertible, and will start my search at Luther Westside.ASK-FOR-JIM SOUTHWELL

Great Customer Service

This is a great dealer. Great experience. Love the car. I visited 4 other dealers before finding this dealership on recommendation from a co-worker. Glad I found it as I got a fair deal on my trade-in and a great vehicle with a super warranty. First time in a no-haggle environment, kind of a strange experience, but takes a lot of the pressure out of buying a car. I feel the price was decent for what I received. Would recommend this shop to anyone. Prompt email returns from Jim Southwell, what a great employee. I would probably give this guy a raise ;)Also an honorable mention to Tom Daly. This is a great, honest, fair guy here. He is their used car manager and know his stuff. I regrettably did not let them have the left overs of my birthday cake as I already had promised this to some co-workers. Maybe next year fellas!Thanks guys keep up the good work.

Very pleasant experience. Excellent!

Brendan Chamberlin was great - friendly, knowledgeable, easy going...great. And Angie was awesome setting up finance! I didn't even have plans of buying a car today!! Great experience overall!!

Saturday morning

I can't remember his last name, but our sales guy was awesome, helped my daughter with her first car purchase, and she is very happy! Thanks guys!!

First time buying a car.

This was my first time buying a car. It was overall a good experience. No one seemed to mind all of my questions I had and tried to make the experience as smooth as possible. I am very happy with my Jetta and am excited to show it off to people.

Hassle free friendly service.

Great dealership. Would recommend to anyone. Upon walking in the door I felt right at home due to the friendly atmosphere and service. The most hassle free experience I have ever had and I look forward to continuing business with them.

Fun experience

Helton showed us several cars that fit our criteria-low mileage,newer models,excellent condition,& had top reviews.He gave us discount gas and wash cards.We were given easy,no pressure finance choices so we felt that we got a "good deal"and the whole experience was fun. Thanks

Brendan was great

I purchased a certified used VW Golf TDI from Brendan and had a great experience. No pressure and no games. Brendan spent the day with us, trying out several vehicles before we found the right one for us and has helped us above and beyond the sale since then. We are totally satisfied and will be going back to Westside again.

went out of their way to make it easier on me

They were extremely helpful and in my corner when it came to pricing for the repair I brought my car in for.. They also went out of their way to fix things that I didn't even bring the car in for. I had issues with opening my drivers side door, but never told them about it. They never mentioned it but when I got my car back the drivers door opened smoothly. They went out of their way to fix things, without charging me or mentioning it.

Thank you so much

Brenden Chamberlin is the gentleman that helped me pick out my car... First time buying a car and he was so nice and willing to help. THANK YOU SO MUCH BRENDEN!!!!!!!! Everyone ask for him at Luther Westside Volkswagen, trust me.

new car for the new year

I just purchased a Jetta from LutherVW this past weekend. Brian my car guy was fabulous, he let me talk through what I wanted and never pressured me or made me uncomfortable. I would definitely recommend him to my friends and family. The only quirky thing I didn't care for as much was the finance guy, he was a bit odd and rushed me through the paperwork. I wish he would have taken a few extra minutes to review the details. Overall that would not deter me from referring anyone to VW. ? and thanks!

Wonderful dealership! Great staff

I love my new Jetta! I worked with Michele Pogue who is a fantastic person and sales person. She found the car I was wanting and was very thorough explaining everything about the car and was able to give me the best deal I was looking for. I have dealt with Westside several times in the past, this purchase was to upgrade my 2004 jetta, which has over 200,000 miles that I also purchased at Westside. It ran so well, never any problems, they are essentially rust free with the two coats of nickel on the bottom. People could not believe it was an 04' and has that many miles. I am a dedicated volkswagon driver and look forward to sharing my story regarding my personal experience with this dealership, Michele, and the vehicles that are awesome! Love my new white jetta!! Thank you, Renee D.

Great Experience

Working with Bobby was so easy and quick. He had everything ready for us and gave us all the information we needed. He made it a painless process to buy a used car. We highly recommend your dealer and the great experience we had. Thank you!

Great Experience

Working with Bobby was great. Was well organized and had the car ready to go for a test drive. Will go back if I ever am looking for another car.

Great service and great price. Can't miss this great deal!

Good customer service. Feel welcomed and respected. You can't resist the great deal you are getting. Definitely recommend this dealership! You won't regret.

Service appt with Tracey

They finished the car in the time frame promised. She gave me a discount I did not know about and the bill was over $100 less than expected. Everything was top notch!!!!!!

Highly Recommended

Worked with Mikhail - told him what I wanted and my price range, and he delivered. I was in and out in a little under two hours with a new vehicle.

My Childhood Dream came true

When I got into my accident a little over a month ago (in a car that wasn't a VW) I never thought I would be at a Volkswagen Beetle dealership. I just went to look at Beetles Rich met me in the parking lot and showed me the HERBIE Beetle on the lot. It was a Tuesday evening and planned to visit a couple more dealerships the next day. When I went to test drive other vehicles I told my wife that if I found something that made me as giddy as the VW Beetle did I would purchase it.... Well I didn't find anything. We went back to VW and I test drove the HERBIE Beetle again, I was in LOVE with it. It fit me and my personality and Rich was great with us and making sure it was all that I wanted. I have wanted one of these since the late 70's (my mom was very happy that I got the car of my childhood) and now I have one Thank you Rich.

Pathetic after Sales Customer Service

I bought a vehicle from this dealership couple of weeks back and worked with Doug Karnuth. I was told the vehicle has been serviced and good to go. There were few issues that I identified and Doug agreed to take care of those. The driver side view mirror was broken and he replaced it. After driving the vehicle home, I noticed the driver side mirror was shaking while driving. I told Doug and he asked me to talk to Service. When I took the vehicle to service they ordered the part and it took almost 2 weeks to just get the mirror. In this mean time I called Doug and he refused to answer my call that he is very busy with sales and cant talk to me. It even got to a point where he was shouting that dont ask me about the part and talk to Parts department. And the Parts department kept asking me to talk to your sales person. This was horrible experience. All he needed to do was just follow up on the part and get the service scheduled. I appreciate Rick from service stepping in and taking care of what Doug was supposed to do. Bottom line, I will never buy from this dealership EVER AGAIN!!

2013 Used Tiguan Purchase

I worked with Kader on purchasing a used 2013 Tiguan. The buying process was very smooth and hassle free. Kader even set up my bluetooth before I left the lot. Great customer sevice!

My great experience with Luther Westside Volkswagen

I had such a great experience at this dealership, very friendly and knowlageble staff. Never felt pressured, and they completely worked with my budget. I would recommend anyone if they are in the market for a Volkswagen come HERE! Hand down, thanks again Helton.

Westside VW is now my auto home

I walked in and walked out with the car that I was looking to purchase with all the assistance that I required, without the pressure that I did not need. People here at Westside VW are knowledgeable and Nice. Westside VW is now my Auto Home.Elvis AMaplewood MN

2015 Golf TDi Purchase

I had been waiting for the 2015 new models to arrive, replacing a 2000 TDi that treated us very well. When the date was announced I put down a deposit for the new car. That car was taking a long time to arrive so when a similar car became available (correct color, manual, next level options) Jim worked with us to move into that one instead of waiting it out for the one on order. We knew what we wanted and final got it. Everyone we worked with was fantastic. We never even saw the car until the day we arrived to pick it up, ready to go after a short period of paperwork. Jim was very responsive to my impatience and helped every step of the way. Looking forward to another 15 years with the new car.

I'm coming back.

Kader, was a cool, no pressure salesman who programmed my iPhone into the computer/radio while I was driving him back to the dealership. Love the CC(used '12) and when I came in for my first service Craig was very informative about a few things I didn't know(especially the importance of letting my CC idle for a few minutes after use). This is the best I've ever been treated in a car store.

Bought a 2012 VW Jetta SE!

Came in to check out the selection of Jetta's and on my second visit we bought a 2012 VW Jetta at a fair value price. Really like the large selection of certified cars to choose from. Worked with both Vince McDonald and Richard Larch and we couldn't be happier with the customer service we got from both of them. They were both super friendly and didn't pressure us into a sale. They were open to answering any questions we had and helped walk us through buying a used car. Highly recommend these two sales consultants!

Somehow fell through the cracks

I came in for my no cost 10,000 mile service and was told it would be 1 1/2 to 2 hours. At 2 hours, after the service people kept coming in to get other customers, I started to wonder if there was something wrong with the car. At 2:45, I went up to the counter to inquire and she said "Oh, it is done" They never came to tell me that it was finished. I was miffed at the waste of my time. When I got into my car to leave, it was very warm from the sun, I just wonder how long it was out there, finished and no one came to get me!

New Luther Westside Client

I went into Luther Westside just to see what they had for a good deal and two weeks later, I left with a VW Jetta that I am absolutely crazy about. My experience of buying from Luther Westside was positive from beginning to end. The sales personnel and finance personnel made the process both uncomplicated and swift. I received a short, very helpful training session on how to use my new vehicle and I was out of there. I have been completely satisfied with my purchase during this, my first week of traveling with my new car.

was a great time

i had a great time buying car here Helton is a very nice person find me the best deal and the car that i was locking for i recommend this dealer and look for Helton he will get you the best price on any car you want

Great Dealer

I had a great experience buying my first car from Luther Westside VW. Doug was able to find the car that I was looking for and notified me when they had one. I was able to buy the car the next day. The whole buying experience seemed very honest and genuine. I would absolutely recommend this dealer to anyone looking for a used VW.

2014 Jeep Patriot

Michele and Chad and rest if the staff made my experience smooth and comfortable. I've been a client of Luther Westside for years so it was easy choosing them when buying my most recent purchase. Thank you! I'll never go elsewhere for service or vehicle purchases!

I solved a problem but I got another

I brought my car to Luther Westside Volkswagen, they solved a coolant leak and also they changed the oil. Right after I took my car I realized one front light was not working (the light had been replaced less than 2 month ago). I asked them if they could replace without labor hand included, since I assume some degree of responsibility they must have on that. The response: No, we cannot assume that problem was originated here. I was not expecting such response, more even considering the overpriced that they charge.

Excellent Experience

Bought a new Jetta last Saturday from Westside VW. Worked with Brian Trevino and had the best car sales experience I've ever had. I was approached quickly and provided with knowledgeable answers to my questions. Overall experience was friendly and interactive, not one-sided or pressured. After the sale was complete, Brian took the time to walk me throught features that were not part of my buying decision, but are important for day-to-day use of the car.

Great First Buy

Just purchase a new Jetta from Westside Volkswagen. The process was very quick, easy and painless. I called David on Monday morning looking for some help getting a new vehicle. The next day they had everything for my purchase ready to go. I was only at the dealership for about 2.5 hours and left happier than ever. I am extremely happy with my purchase and would recommend them to anyone!!

Great Purchase Experience!

Ten days ago my wife and I purchased a 2012 Passat from Luther Westside VW and could not be happier with the overall experience. We worked with Jim Southwell who was very professional, courteous, and helpful. We vised the dealership a few times until we made our choice and Jim was always very patient, giving us sufficient space to reflect on our observations. We decided to go with a car from that dealership for its reasonable pricing, taking into account that their vehicles are certified. Post purchase, Jim kept contact with us to make sure we are completely satisfied with our purchase. We would recommend both Jim and Luther Westside VW to anyone who is looking for top quality cars and service.

Great!

Our salesman was very friendly and helpful. He showed us the best value cars within our price range and made very clear the differences between the cars.

Certified Pre Owned Vehicle Purchase

We recently purchased a 2012 VW CC, and by far this has been the most pleasant car buying experience we have had. We are very satisfied from the test drive, purchase process through the vehicle walk through. Very friendly and knowledgeable staff at Luther Westside VW.

Focused On Needs

A friend had suggested we check out Westside VW for a used Lexus. So we did. Although the car we were looking for wasn't on the lot, Jim Southwell did his own search of what was in the Luther inventory for the Twin Cities and found us several possibilities. Full disclosure of the car's condition, as much as can be known of a used car, was available and minor flaws were addressed without question. Buying a car from Jim and the Westside team turned out to be a great experience!

Incredible experience

I was at the end of my lease with my 2012 VW Jetta. I stopped into the used car lot to see if they would buy it outright from VWCredit as opposed to me just turning it in and paying the fees associated. Earlier in the evening I stopped down at a different establishment and was appalled at the number they gave me. Their level of service was definitely sub-par. With that, I immediately drove up to Westside and when I got to the lot I walked in and was greeted by Bobby Scala. Very professional and courteous, he sat me down and we discussed what I wanted to do. Once he understood the situation he went to his sales mgr and they talked for a bit. Not more than three minutes later and he came back and stated "we will buy it outright for you today." My jaw literally hit the floor...I couldn't believe what I was hearing. What really stood out to me was one thing Bobby said to me, "...sometimes you just need to do what is right." The way Bobby handled the whole situation was done in a very professional manner. He was great to talk with and ultimately made me feel at ease. I appreciate everything that he and his sales mgr did for me that evening. You guys are really a class act. Thank you again, you made a customer for life.

Honest VW Dealership

I was able to get all my needs met all one one day at this dealership. Thanks for working around my schedule and wants. I would highly recommend at the least checking out their website and talking to a representative, or talking to a representative in person. Second car I have bought from a Luther.

No pressure sales

We were looking for a used car with low miles on a low budget. We stopped in here after being recommended by friends. They had several options in our budget with well under 100K miles. Everyone we worked with were great. We felt no pressure and were treated like we just bought $50,000 car, not one under $10,000. I would highly recommend.

Excellent Used Car Buying Process

Helton did a great job understanding my needs and showed a tremendous knowledge of the product set. I truly appreciated his follow up and willingness to stick with me as I worked to find just the right car for me.

Friendly staff and great experience

Kurt Bublitz was very helpful finding and taking the time to show me all the latest features on my new 2015 TDI Golf. This is the 8th VW I've owned and so far this was the easiest, least stressful time spent at a dealership. I would strongly recommend Luther VW to anyone looking for a great deal and friendly staff.

Good Experience

I'm writing this review largely because I recently had a terrible experience at a different car dealership and it made me appreciate Luther so much more. I was initially taken aback by the no-negotiation price scheme, but in the end, I think it makes for a better experience for both the salesperson and the buyer, even if the dealership is able to take a bigger profit. Helton did a great job addressing my concerns and taking a look at the car before I came (I was coming from out of town), was open and honest about a problem he found and agreed to fix it before I arrived. Likewise, when a small part failed, soon after getting the car home, he arranged to have a new part mailed to me. It was a good experience and much better than so many other places.

Quick, pressure-free, & enjoyable experience

We worked with Gervona who educated us on the VW brand as we have had Honda vehicles our entire life. She was excited, knowledgable, & very accommodating to make sure we knew everything before deciding on a car to purchase. We went into the day thinking we would have to get a used car and ended up buying a new car due to the amazing promotions that they were having during that time. Everyone we worked with on the day of the purchase was friendly, easy-going, and always made us feel at ease if we had any questions. I can't imagine going to any other dealership for future purchases I am happy to say that we will be a VW household from now on. Thank you, Gervona, for such a great car buying experience!

Easy, Fun, Pressure-free Experience

Christina was great to work with and this was such a low-key, easy process. I didn't feel pressured into anything and still got a great product. Would recommend her and this dealership for sure!

Excellent Overall

Bobby Scala Is a true professional. I called Bobby in the afternoon and told him that Id be checking out vehicle and that same day he was all set with the proper car, great personality and demeanor.

Consummate Professional

I have never purchased a used car from a dealership and Bobby Scala really was the ultimate professional. He was always telling me all perspectives and letting me make an informed decision. No pressure sales pitch.When things needed to be done to the car, Bobby quickly took care of them and always answered the phone! His goal was my satisfaction. I look forward to buying more vehicles from Bobby and already passed along his name to colleagues.

Wonderful service!

I had a great experience buying from Westside VW. My sales person, Mikhail Lemishenks, made finding my new car memorable. I have never had such an effortless purchasing experience.

Helton Cerqueira, best car salesperson I've dealt with!

Would highly recommend Luther Westside VW. The entire process was painless, Helton was clear and open as to each step. Thought I knew what I wanted, after a few questions by Helton, was directed to exactly what I wanted. Thanks again

Worth repeating

This is the 4th VW Jetta I have purchased. I know what I love! I purchased number 3 in 2009 at Westside and my daughter was dying to buy it from me when I left for Germany for 18 months. When I returned home I knew I couldn't buy anything but another VW. After test driving another option I knew the Jetta sports wagon was still number 1 in my hands and heart. Although there were a few choices where to go I knew I had to go back to Luther Westside because I trusted them and they have been so friendly and have great customer service. It was such a bonus to find out that my sales person Carole Jean (CJ) still worked there. She went the extra mile to get the deal closed for me on the last day of the sales event. Need a great car, go VW.Need a great dealership, to Luther Westside.Need a great sales person, go CJ.

Vince McDonald was just right

Bought a used Suburban a couple of months ago from Westside VW and was very happy with the entire experience. Vince McDonald, my salesman, did a wonderful job of showing, test driving and selling a truck I had seen online. He was very helpful and provide all the documents I requested(carfax, service logs, inspection report). He worked with me on the price without being pushy. A nice positive attitude. After I got home, I discovered there was no instruction manual which is really necessary. Vince sent me one in a few days! BTW - this is only the 2nd review I ever written and the other one was a negative one...

3rd VW from the great team at Westside VW!

As always, I walk away a happy customer from Westside VW! I just purchased my 3rd vehicle from them; having both leased and bought I am always happy to work with this great team! Bobby Scala and Tom Daly are amazing as always, and are alwary gracious when I recommend new customers. I have recommended them to all my friends, many of whom have become repeat customers! Why would I need to shop anywhere else if they can always find what I am looking for!

Used VW

Brian was very polite and thorough. We got all the paper work ready in just one visit. It took me two days to buy my car.

2015 GTI

Simple experience, exactly what I was looking for. Flooding had delayed delivery of my GTI, but a solution on behalf of Maura and Westide VW was quickly reached, even though the circumstance went beyond their control. I was happy with the outcome of my buying experience!

Helton at Westside VW

I recently purchased a car for the first time in many years. What could have been a stressful experience was made easy and enjoyable by Helton Cerqueira. During the entire process, Helton made me feel as if his only goal was helping me with my search. I felt like I was buying a car from a friend, not being sold a car by a car salesperson. I would strongly recommend Helton and the staff at Westside VW!

"Helton is Fantasic"

We inquired about a 2010 V.W. beetle convertible via internet and phone.Helton handled all the details perfectly by the time we drove (54+ miles) to the dealership. The car was ready for us to drive. It had been detailed and all of our concerns were taken care of.Helton really went all out to make us feel important and we know he cares about making his customer feel comfortable. This may be our first purchase from this dealership but thanks to Helton ,it won't be our last.

Fantastic Employee

Helton is highly responsive and extremely knowledgeable about VW vehicles. He works with you to find a suitable car that meets your needs and gives his honest opinion that helps in making the right choice. He is someone you can trust in and builds a relationship with you to come back again and again. I would highly recommend working with him!!!

Westside VW experience

We recently bought our second new VW from Westside, our salesperson was David Hartman. He is helpful, fair, friendly and very good at what he does. He helped us negotiate an excellent offer for our trade in. His explantations of our new car were very complete. Overall, we are very pleased with our experience and would not hesitate to recommend purchasing a car from Westside and in particular, working with David Hartman.

Go see Rich!

I just want to THANK... Rich Meredyk, Steve Hendricks, and Charlie in finance gor making my car buying experience the BEST I've ever had. I would highly recommend this team!

Bobby Scala

I was a little disappointed that they wouldn't come down on the price of the car and wouldn't come up on the offer for my trade in, but we did like our salesperson Bobby Scala and would ask for him again if we ever need another vehicle. He did all the things he said he would do, and went a little above and beyond to make sure we had a good experience in the end. Very helpful in explaining all the ins and outs of the vehicle since we weren't familiar with it.

I wish I would have purchased a VW long ago.

I've never purchased a car on my own before and was not looking forward to the experience. Rich talked me through all of the options and I truly think he was interested in finding the right option for me. I am extremely happy with the vehicle I ended up with and would recommend Rich, Luther Westside and Volkswagen.

Great experience

Jim was so helpful and made the usual experience of buying a car not at all as painful as I imagined. He was really knowledgable and respected the parameters that I gave him when I was looking for a vehicle. I'd go back for another Volkwagen in the future.

Excellent car, excellent service!

I just bought a 2014 GTI, which I LOVE, and the process of getting it could not have been better. Michele walked us through everything we needed to know, followed up with us, and really took time with us. She was incredibly kind and knowledgeable and was able to detail the amazing aspects of the cars without pressuring us. Thank you so much, Michele!

Excellent Service Department

Excellent Service Department, we highly recommend Luther Westside Volkswagen. The service was quick and friendly with a fast turn around, very pleased that we choose Luther Westside Volkswagen

Exceptional service

My experience with Luther Westside Volkswagen was exceptional. When I arrived at the dealership my car was clean and ready to go.Charlie made my finance experience not only a breeze but, very comfortable. Brian went above and beyond the call of duty.Although the changes from my 2010 Jetta sportwagen to the 2014 Jetta sportwagen were subtle Brian went through the car with me as though it was my very first Volkswagen, going through the car with great attention to detail; so by the time I drove off the showroom floor I was both confident and comfortable in my new car.I cannot thanks Brian Trevino and Luther Westside enough for the great experience and making buying a car fun and enjoyable.#partofthelutherfamily #respect

Good Experience at Westside

Michelle was informative and patient, and took us through the process seamlessly. We have had good experiences with Michelle in the past, as well as Jim Baldwin.

Staff went above and beyond to meet my needs!

I am so pleased with the service I received at this dealership from all the staff and specifically Helton. He is very knowledgeable of the inventory at LWV and autos in general, yet personable and patient to listen to what your needs are and what vehicle would fit your needs. I was not completely satisfied with my first vehicle and when I vocalized this to Helton, he came in to the dealership on his day off to arrange for me to test drive and eventually exchange the purchased vehicle for one that I love. He was patient and considerate and did not make me feel uncomfortable or as if I was an inconvenience for wanting to exchange my car. Angie in the finance department was supportive of this decision as well and they helped me recognize I am a valued customer whether I am buying a $130,000 car or $10,000, it made no difference to them as long as I was a satisfied customer. I will continue doing business with Luther Westside Volkwagen in St. Louis Park, MN. Thank you so much!

Helton was phenomenal!

I worked with Helton on my recent purchase of a VW Beetle at Luther Westside Volkswagon. Helton was very pleasant to work with, honest, and realistic about meeting my needs without trying to push me into a more expensive vehicle. He is very knowledgeable about VW products and an all around pleasant person. Thank you Helton for making my purchase easy and fun!

Great Experience