Lupient Buick GMC

My experience

Friendly, knowledgeable staff. Good selection of vehicles to choose from. Excellent finance experience. Liked the service department staff. Good amenities, car wash for example. Location great to get to.

Always received excellent service.

My husband and I have purchased numerous vehicles from this dealer starting in 1985. We have never been pressured to buy a vehicle there. They have great people working there who genuinely care that you're satisfied. They have a good service center too. My father has also purchased numerous vehicles from them. I love dealing with the people there because of the positive experiences.

Just ask for Bryan Stoppelman!

If you are going to stop by ask for Bryan Stoppelman. He did a great job. He had the truck we wanted up front ready to go test drive and happily answered our questions while adding helpful information. He didn't waste our time with anything that wasn't necessary. Low pressure just gives you the facts you need and lupient had the right price too.

Extremely Efficient and Professional Dealership

Fantastic customer service, very easy to deal with. I purchased a beautiful used vehicle with the assistance of Mike Lessner. I was blow away by the professionalism and how genuine an experience Mike created through the entire process. He greeted me within a minute of my arrival at the front entrance, shook my hand, and welcomed me with a smile into the beautiful environment that is Lupient. Astounding customer service and a strong, memorable relationship between customer and salesperson is key to successful business. Lupient executes this business plan with 100% accuracy. Trust in Lupient.

Thank You! I love my new car!

Thank you Dan Dingmann & Lupient Buick for making my new car purchase so easyand non stressful. Matt and Becky you were both helpful and put me at ease. I will recommend you to everyone I know.

Purchased New Terrain

Everyone at Lupient was very helpful. From sales Billie Carlson was awesome defintly went above and beyond staying an hour and a half after closing to get things wrapped up. Carl Huntley from Financing was also very helpful in financing when trying to decide what to do with warranty and other financing options. Thanks again and you all get a A++ in my book.

2016 GMC Sierra 1500 All Terrain

Overall experience was great. From receiving a strong trade value for my 2014 Dodge Durango to working with Rusty Lindquist. He was very knowledgeable, patient, and trustworthy. In addition, his non-pressure sales approach was refreshing. I recommend Rusty and Lupient GMC for new or used vehicle purchases.

Great experience!

Tim McRaith was nothing less than amazing! When I walked into the dealership, I went into Tim's office and he was so welcoming and told me they would find me the perfect car. The dealership exceeded all my expectations and made sure the car was perfect for me. Thanks Lupient for the incredible experience and we will be buying another car from you!

Jim Lupient GMC

Great experience - Service Representative explained in detail all repairs needed - provided estimate of work - all work was completed in a timely matter at the price quoted.

2016 GMC Accadi

I just bought my new 2016 GMC Accadi tonight 04/25/2016. I really love my new car. Omar was the best salesman went out of his way to help me choose the right car. Becky was the best to help get me financed she helped beyond everything she could help me with. So ask for them when you are looking for a new car they are the best.

Enjoyable and Professional

My wife and I went to the dealership looking to buy a new Buick for her and we were lucky enough to have Scott Thompson wait on us. Scott listened to what we wanted and took a considerable amount of time showing us all of the features and benefits of the car we were looking for. It ended up we did not buy the Buick from Scott and when I called him back to let him know we had bought a nearly new Buick elsewhere, he was happy we had found a better deal and made sure we knew we were always welcome at the dealership for service work. I was so impressed with his professionalism that I ended up buying a pre-owned Chevy Tahoe from him two weeks later. I would highly recommend seeing Scott and his team at Lupeint for your next car.

Great service

I purchased a new vehicle from Lupient GMC in Golden Valley. One of the best dealerships I have worked with.

Great experience!

After a very negative sales experience at Brookdale Buick, I came here and experienced the complete opposite. John Mac did an outstanding job in selling himself and the dealership. He is a professional salesman who values his customers, quite a contrast to the clowns at Brookdale.We are very pleased with our new Encore!

Used car purchase

We recently purchased a used car through John Davis as our salesperson. John was the first person to greet us at the dealership and was very pleasant and agreeable. He did everything right and we really enjoyed working with him. We would absolutely look forward to working with John again, and would recommend him to anyone looking for a great used car. The rest of the staff at Lupient was also very enjoyable to work with, from the receptionist to the finance people to the sales team. We had an extremely positive experience with Lupient and would definitely come back in the future.

Service joke no problem ordering tires lies

I asked for a oil change, fuel filter, rear diff service, and tires. I called told them the size scheduled a date for servicing. I told them to hold off on tires that Id price check them. I look around, told them It was in the ball park put it on the list. The customer service rep says they'll have no problem getting them in when I show up Wednesday. I called to make sure everything was good day of and all I get told is they'll get them, come on in. I show up they can't do it. I hate it when you take the time to schedule something and it doesn't work out. I won't be back. It's pretty sad when you walk in and get asked if I want the bad news, well I won't have anymore bad news ill just take my business else where.

Poor Service.

2015 GMC Sierra 6.2L 8 speed transmission has issues. I have some serious concerns about the service department at Lupient GMC on Wayzata BLVD in Golden Valley MN. I called on Wednesday 8/5/2015 to schedule an apt. and was hung up on by the corporate number and transferred around. I then ended up just talking directly to the service department and was scheduled for an apt on Friday, 8/7/2015 for 9 am. I dropped off Friday at 7 am feeling really good about the service department. I was called at noon on Friday and told they would not get to my truck that day. They didnt have time to look at it. I came in at 5pm on Friday to pick up my vehicle and my service advisor Doug was gone for the day, as was the service manager. Doug told me to bring it back on Tuesday as he was out of the office on Monday. I brought it in on Tuesday and asked him why it wasnt looked at with a 9 am apt. on Friday. He proceeded to tell me that Lupient GMC service is not like a barber shop and cant estimate how long it will take to service a vehicle. I asked if it would get looked at on that Tuesday, and he said he hopes so, that it is down to be looked at by the transmission specialist today. He told me you only have one transmission specialist and many cars to fix/look at and diagnose. I then received a call on Tuesday that it would not be looked at again, no time. I told Doug that this is unacceptable, I had an apt. Then I find out apts. are not really apts, they are just drop off times- per Doug. . You are not a barber shop and you dont know how long things will take. You only have one transmission specialist and many cars. You are a metro GMC service department and you have too many cars and not enough GMC service departments around to service. This is why you have loaner cars so life can go on I sent an email to the General Manager of the dealership and the Service manager in regards to this on Tuesday right after I got off the phone with Doug. The GM responded within 10 minutes that he was heading back to the service department to find out what happened. He then called me back after another 10 minutes and said they had my truck at least getting diagnosed. Another 30 minutes later I got a call from Tony the service manager and he reported that all my truck needed was some software updates on the transmission/ transfer case and the radio. Wonderful! That wouldve been nice to have that done on Friday. Didnt even need the one transmission specialist. Tony then called me back later that night to tell me the radio is not accepting the software update and that he will need to order a new one. It will be in on Thursday. No problem. The next day, Wednesday, Doug calls. Let me know that they were looking at the truck while I sent the email and they discovered I needed software updates. I replied to Doug that I know this already. Tony called last night. Doug then asked if I picked my truck up last night. Isnt this something he should know? Maybe have a file? I told him no. Doug also said that they might have to order a new radio if the software update doesnt take. I let Doug know that Tony had already told me that he had to order a new radio and it will be in on Thursday. Doug I think was shocked I knew so much. Thursday rolled around and my truck is all updated and the radio installed. Doug called. He called to let me know the truck is done. He also proceeded to tell me that since I didnt pay for the work, it wasnt owed to me. He said with warranty work they have to fill out a bunch of paperwork much like filing taxes and it would take him a few days to process this. Doug actually told me this 3 times. I asked him why I would be told this and if the paperwork needed any information from me. He said no. Did he repeat this so that I was to be thankful? You all might have fixed the problem, but why should I ever buy a vehicle from you?I specifically said we wanted to purchase an Acadia or Terrain. S

John Davis is the man!

John Davis is the best salesman ever! So professional, respectful, knowledgeable, and funny!John helped me find the perfect used vehicle for me, I was in the market for a car for the first time in 11 years and he made the experience easy and fun!Crystal M.

Amazing Sales and Service Department

My husband and I just purchased a 2011 Acadia from Lupient a few weeks ago. Being as that I worked at a dealership my husband let me do the dealing. Through the purchasing process Rusty was patient with me and answered my questions, I never felt pressured in any way. When we got the car home we found a few issues with it and I called Rusty. He worked with his manager and the service department to work with us on a Saturday (we live over 2 hours away). The Acadia need some parts and they needed to keep the car, they gave us a rental and then met us half way to trade cars. They went above and beyond to make sure that we were satisfied with our purchase and I wouldn't hesitate to work with them again in the futrue

Fantastic

We had a great experience buying our new Acadia at Lupient Buick GMC. Omar was so friendly and professional. We did not feel pressured to make a decision before we were ready and had all of our questions answered. The pricing was very clear from our first test drive to purchase and we were able to get better financing than through our own bank. The dealership itself is very comfortable and efficient. We love our new car!

No Hassel.

Purchasing our new Acadia was a overall positive experience for the second time. From sales and finance to delivery, everything was smooth, fast, friendly and efficient.

Thanks for everything.

I want to thank Rusty for his great customer service and salesmanship. Rusty was very kind and efficient with the whole buying process. I never felt pressured to make a buy. It was my first experience buying a car through a dealer and strongly recommend Lupient for vehicle purchases. Rusty as well as the staff were kind and professional. Tim Dubay in financing also was a nice and knowledgeable during signing. He for surely knows what he's doing. Thanks again to all of you at Lupient for making my vehicle purchase such a positive experience. I will be back to purchase another vehicle at Lupient indefinitely in the future.

Excellent Experience at Lupient Buick GMC!!

I recently purchased a 2013 Mazdaspeed 3 from Lupient Buick GMC and I absolutely had a great experience, especially for my first car purchase on my own! I worked with Scott Thompson and Rusty Lindquist when I was purchasing my car. Both of them were very professional and friendly! I mainly worked with Scott and I had few conversations with him throughout the deal and he seemed very down to earth, I didn't feel pressured at all when making my purchase which was great. He was also very knowledgeable about the car and the cars past, he was able to answer all of my questions about the car. I made 700 mile trip to come get this car and I was not disappointed at all, I was very pleased how everyone in the dealership treated me when I arrived. They made setting up the deal easy and they worked with me even with living so far away. I would 110% recommend doing business with these guys!!-Cas Minor

Great Experience at Lupient

John Davis made the car buying experience pleasurable. Great service before and after the purchase. The free car washes and snacks for life is a great touch! Eddy Rice

Back for a fourth time!

This was our fourth time buying or leasing a vehicle with Lupient over the last 12 years. Every time we have a pleasant experience and continue to return. Rusty was very professional and was excellent at getting us the information we needed to make an informed decision on our vehicle of choice. We will continue to recommend Lupient and return in the future.

Dealership ok

I find the dealership to be ok. Got service needed.

Walk in, quick bulb replacement

Quick service, no appointment. Lots of things inside to enterain my kids while we waited.

Good Service

Good Service when I was having my car serviced and repaired. Will recommend this dealer to a friend.

Great Service Department

Great Service Department. They treated me well throughout my visit.

Overall Excellent Dealership

Very dependable dealer. I would recommend to friend.

Great Facilities and nice people

Got car repaired at Lupient Buick store after buying Buick LaCrosse from store years back. Great facilities and nice people.

It IS personal and it's NOT just business

Mister Trump was wrong. The Lupient buying experience WAS personal and it never felt like JUST business. My youngest daughter and I contacted Branden Fessler at Lupient after a newer model of Chevrolet Aveo was sold at another dealership before we could come look at it. Branden called the day before our visit to let us know that our alternative Aveo was still on his lot. From start-to-finish, Branden made the entire process go very smoothly. He was able to talk my daughter through a stress free road test on and off a busy expressway. His financial guy, Carl, was extremely candid in reviewing the various warranty packages and options in helping us choose the right one. Carl was very patient and diplomatic with us when we pointed out, after printing out mountains of documents to sign that our home address was incorrect. I cannot recommend Lupient highly enough. We'll be back!

Great Service, No Pressure and Very Welcoming!

Over the last several weeks of looking for a car and going to roughly 8 different dealerships and driving 20 different cars. I can honestly say the two salesmen we worked with at Lupient were outstanding! Brandon Fessler and Irv Berndt were both professional, easy going and friendly. Not once did we feel any pressure from them to purchase the car NOW. They answered all of our questions, gave honest feedback and had a wealth of knowledge about the car. Partly due to the professional environment in which they conduct business and partly due to the good price and fair negotiation we have purchased a 2013 Buick Regal from Lupient Buick GMC. I felt like I was in good hands with these two salesman and would recommend them to anyone!

Great in finding me the vehicle I wanted

This dealership found me the vehicle I was looking for - the right color and all the accessories I was looking for. They were easy to work with in making a deal to purchase the vehicle and in going over everything with me.

Great Vehicle

Bought a Chev HHR from Dan Dingman This was one of the easiest purchased I ever made .Great people,very helpful. Carl Hunley was the F&I person very helpful... I would deal with them both the next time.

Tony was great!

Although we did not end up purchasing a vehicle from the Lupient Bargain Lot in Bloomington (only because of a time crunch and vehicle availability,) we had a great shopping experience. Tony was professional, knowledgeable, funny and friendly. Most importantly, he was HONEST! He saved us from buying a car that most likely would have cost us hundreds to thousands of dollars in repairs in the near future-he said he didn't feel right letting us buy it. It meant so much to us and we will definitely remember it next time we buy a vehicle.

New Regal

Went to Lupient to look at the new Regal and meet John MacEachern right when we walked into the store. He welcomed us to Lupient and offered us any and all information on the new Regal with full disclosure pricing right up front. They did a trade evaluation on my trade first thing and had all of the numbers ready to share once I was done with my vehicle selection. I brought it the same day and drove it home. We were in and out of the store in an hour and a half. Thank you John and thank you Mr. Lupient. Jenny S

Treated Like a Queen Lupient Buick GMC!!!

I have recently purchased a used Pontiac Vibe from Lupient Buick GMC. Tony Marsh was my salesman and I have never been treated so well while buying a car! I was treated like royalty! He was patient with me as I mulled over my options and was extremely helpful to me. I definitely made a great decision on a car thanks to him! I was treated with the utmost respect and am extremely happy with my car! The buying process was easy and overall exciting! I would recommend going to Lupient Buick GMC to all my friends. There is no place that will treat you better!!