Lundgren Honda

Lungren Honda of Auburn experience

I met with Michael Harney who was the sales representative. What I liked about him was his direct approach without any hype. He answered my questions as we went along without side tracking or throwing me rocks. He was very polite and treated me as if I was the only one in the store. I felt like I made a new friend instead of making a car deal.

Samantha Warren

Samantha was very professional to deal with and very knowledgeable . She took the extra time to explain any question that we had about our 2017 Honda Accord touring. Thanks so much for being a patient person.

Unwilling to move a dollar from 1st offer

Drove 1 hour with my wife and small child to look at a used car. Got there and had my car appraised while taking a test drive. Came back and they gave me the biggest low ball offer for my showroom quality car I've ever gotten, $4500 less than the last dealer I had it appraised at. I discussed that movement was needed all to hear them come back and say sorry, can't move on the trade or the price of the car. Was at the dealership a total of 30 mins with test drive time included. Wouldn't give me the time of day. Will never go back or recommend this dealer to anyone. Complete waste of me and my families time.

Best service ever

All my needs where taken of, options where presented and I got help making my final pick. The service was curtious and reliable and always up to par.

Mike Briere to the rescue

Met Mike.. he was all smiles.. willing to listen to delema I had with another dealer and worked with me to find me the perfect car..not only the one I was seeking but a better one that I could afford.. I know it's his job but without knowing it, he took it beyond when he gave my son some encouraging words about abilities that my son has never given himself credit for.. Mike is A top notch sales man with humanity who makes you feel genuinly welcome ..Thanks Mike Briere ..

Lungren Honda. Auburn, MA

Needed to replace a vehicle that was totaled in a collision. Lungren Honda went out of their way and gave us tremendous assistance in replacing the car. I would highly recommend them. They were fantastic

Where's My Car that I paid in full for?

My family has been purchasing cars from Lundgren Honda for DECADES. I was thrilled to be buying a brand new CRV from them. We paid for the car in full, cash up front, on Wednesday, and were promised delivery on Thursday or Friday. Friday, we got a voice mail in the afternoon stating there was a problem with registering it (there is no way there could have been any problem!) and they could not register our car until TUESDAY! We have already paid for this car! That means we are paying insurance on a new car for an entire week for nothing; while still having to pay for insurance for our old car!We were LIVID when we got the message. My husband called our sales guy, Riley, who was pretty clueless. We asked them to deliver the car with dealer plates until they could figure this out. We offered to come to the dealership and pick up the paperwork and go register the car ourselves. We pointed out that the registry, only 25 minutes from them, is open tomorrow; Saturday; so why in the world would we have to wait until Tuesday to get our car which we have fully paid for and insured? To make it worse, Riley promised to see what he could do....then NEVER CALLED US BACK! I called and left a voice mail for the General Manager and guess what....no call back. This is outrageous, unacceptable, and unconscionable.So here it is early Saturday morning and we have no idea what is going on with our car. That's right, OUR CAR because we paid cash for it 3 days ago, yet Lundgren Honda is basically holding it hostage. Apparently once Lundgren Honda gets your money, you go to the bottom of their priority list.This is NOT okay with us on any level. We are now out the insurance money we have had to pay for a week when we did not even have our car! There is no excuse for them not delivering our car as PROMISED on Thursday on Friday. NEVER AGAIN. It pains me to say this after having bought several cars from Lundgren; but NEVER AGAIN. They need to do something pretty significant to make up for the money we have lost, the frustration, the disappointment, unreturned phone calls, lack of communication, and the broken promises. Our son came home today after being away with the Army. We were so excited to surprise him with our new family car as we celebrated the birthday he missed while he was away for weeks doing grueling training in the summer heat to protect our country. THANKS LUNDGREN HONDA FOR RUINING THAT TOO.

Where's my car? I paid in FULL UP FRONT and 3 days later...

My family has been purchasing cars from Lundgren Honda for DECADES. I was thrilled to be buying a brand new CRV from them. We paid for the car in full, cash up front, on Wednesday, and were promised delivery on Thursday or Friday. Friday, we got a voice mail in the afternoon stating there was a problem with registering it (there is no way there could have been any problem!) and they could not register our car until TUESDAY! We have already paid for this car! That means we are paying insurance on a new car for an entire week for nothing; while still having to pay for insurance for our old car!We were LIVID when we got the message. My husband called our sales guy, Riley, who was pretty clueless. We asked them to deliver the car with dealer plates until they could figure this out. We offered to come to the dealership and pick up the paperwork and go register ourselves. We pointed out that the registry, only 25 minutes from them, is open tomorrow; Saturday; so why in the world would we have to wait until Tuesday to get our car which we have fully paid for and insured?This is outrageous, unacceptable, and unconscionable. To make it worse, Riley promised to see what he could do....then NEVER CALLED US BACK! I called and left a voice mail for the General Manager and guess what....no call back.So here it is early Saturday morning and we have no freaking clue what is going on with our car. Apparently once Lundgren Honda gets your money, you go to the bottom of the list of priorities.This is NOT okay with us at all. We are out the insurance money we have had to pay for a week when we did not even have our car! There is no excuse for them not delivering our car as PROMISED on Thursday on Friday. NEVER AGAIN. It pains me to say this after having bought several cars from Lundgren; but NEVER AGAIN. They better do something pretty significant to make up for the money we have lost, the frustration, the disappointment, and the broken promises. Our son came home today from being away with the Army. We were so excited to surprise him with our new family car. THANKS LUNDGREN HONDA FOR RUINING THAT TOO.

Mike Briere

We have just purchased our 8th Honda from Lundgren and this is the 6th time dealing with Mike Briere. He really cares about his customers and their buying experience. His knowledge of the cars and helping you through the entirety process is outstanding. Dealing with Mike and Lundgren is not your typical dealership, so relaxed and a family atmosphere. Thanks again Mike!!!!!

My third car in 10 years.

My wife and I just purchased our third car from Lundgren Honda in the past 10 years. The first car was a new Civic Hybrid that we bought new in 2006. We bought it from Mr. Lundgren Senior. I remember being very happy at the time because it was a very good experience considering we spent $23,000. In 2014 we purchased a used CRV from Frasier Moss. Also a good experience. It's not too often we spend that much money and it's great I still had that good feeling when I spent more than that this time on a used Ridgeline. I was also happy this time with my salesman Ralph Bass. He was concerned with my well being and worked hard to be sure my desires were met. Thanks Ralph.

Excellent service

I came in to try out the Sunday service they are now offering. I got an oil change and rotated my tires. I was in and out in under an hour. I appreciate the quick service so I can get out and get on with my day. Thank you for offering Sunday service, very handy for those of us who don't have any other day free for car service than Sundays.

Fantastic Honda Dealership

Unfortunately I had an incident where my tires and rims were both damaged on my new 2016 Honda Civic. Chris in the service department was absolutely fantastic. Between his professionalism and approachability, he made the experience seem to flow seemlessly as he supported coordinating the cars repairs. Not only Chris's performance as a service representative, but Fraser Moss who sold me the vehicle just a month prior, have made me want to continue to do business with Lundgren again and again. I cannot say enough about how amazing the service here is.

Best care buying experience ever

I am always skeptical about buying a car, new or used usually a horrific experience, with that being said I had the best car buying experience ever. Lydia was fantastic through the whole process and it didn't take all day. I got what I wanted for the price I wanted with not any problems at al. Great job, will go their again for any of my vehicle needs/

No reason to go anywhere else

Started online with Kathy Gallo on a Tuesday after some research on the 2016 Accord EX-L V-6. Visited Lundgren that evening and met Len Robinson for a quick chat/test drive. Both Len and Kathy were professional, polite, informed and friendly. Wanted to sleep on the decision making process and no push back at all from anyone at Lundgren. Got back in touch over the next few days via text with Len (no annoying calls from the dealer) and made the decision on color and model. Arrived on Saturday and everything was perfect. No surprises, car was ready, finance team was ready, and I am driving a super car.Third vehicle I have purchased at Lundgren over the last 10 years. Save yourself some time and shop here first. The price won't be beat, nor will the car-buying experience.

Best car buying experience!

Lundgren Honda staff members were so accommodating. They made the car buying experience a pleasure. I didn't feel pressured like I did at other dealers. I love my new car and will encourage others to go to Lundgren Honda!

The "Total Package" of Finance Guys..Ryan Campbell

Owning a small business I often enough find myself paying close attention to how other businesses have successfully (or not) developed customer service. Recently my wife and I purchased our 3rd Honda from Lundgren which has given me the chance to see how well their teamwork functioned even when our circumstances threw them some curves.When our 2nd Honda was totaled a couple of months ago Ryan and Riley Campbell networked with other staff to make sure that the insurance company offer was appropriate. Their offer to help paid off with the settlement amount being raised by another $1,600.00.Ryan researched some well intended but misleading information that my bank had provided and went on to seamlessly coordinate the retiring of the loan on my totaled vehicle (using GAP insurance I had picked up through Lundgren) with the new loan. All done more quickly than my wife and I had expected, especially since they were in the midst of a hectic Presidents Day sale

Love My Honda Dealer!

Love my Honda, love my dealer! Lundgrens staff are welcoming, friendly, professional and knowledgable. This is my second Honda from Lundgrens and I wouldn't go anywhere else to purchase, lease or service my car. Thanks for the wonderful experience! Maggie H.

Amazing staff!

I walked into Lundgren Honda of Auburn at 330pm where I was approached by Fraser Moss. Right away Fraser made his point that he was there to assist but respected our space. We definitely appreciated how friendly and professional Fraser was; We knew he was a keeper. He answered any questions we had and really help narrow down my choices which were between a civic or accord. I told him what I wanted and what color and he showed me many options! Most dealers have very little inventory but this place has so many options I could not make up my mind at first! Once I picked my car (Honda Accord ExL coupe), Fraser wrapped up the deal between us and his manager within 1 hour. We looked around the lot for 40, min wrapped up the deal in an hour, then it was off to the paperwork. I did not catch the Managers name, he has short brown hair and glasses, but he too was extremely professional and friendly. At this time it was about 530pm Fraser gave us a tour of the building and informed us on their awesome coupon book! We waited about 20 minutes to wrap up the paperwork portion and was out by 730pm!! Furthermore, buying a car is a stressful time but Fraser made the process so easy I could not get over the fact that this buying experience felt genuine. They are fast and friendly and work with integrity! I would recommend this place to anyone!

Great people, great service...

Our Sales Rep. Ralph Bass was a pleasure to deal with. He is very professional and informative. Treated us very well and made sure we got something to eat while we were getting the sticker and wipers for our new car. Everyone we met with was pleasant and helpful. I will buy again from them and recommend all my friends. Thank you so much!Jim King - Southbridge

Total Joke

Bought a used cr-v. Had the car for 3 months just past the warranty, only put 3400 miles on it and the tpms light comes on. Get appointment, wife goes there, they say 125.00 to see if the light is on. Wife say the light is on in the dash, u can see it on, they say 125.00 to see if light is on. Needless to say the light is still on. They don't stand behind there product and just give you the run around. Now its the Takata air bag, and will not be bringing the car to LUNDGREN HONDA OF AUBURN. They lost my business forever.

Making a deal

Brittany is very nice to work with and has integrity. They have a nice service dept. the service manager is also very nice. Give this place a try

Oil change made easy!

Karen was fabulous ! She was personable and understanding that I needed to get in and out painlessly!She went above and beyond to get the job done!

Exciting

Jim Gubber and Ryan from financial were very thorough and accommodating in helping us with our new CRV. Though it's pretty early to tell how much we love the car...it is a nice ride so far and everyone has been so nice to us! Thank you!

Made my day!

When I arrived for my service appt, Karen checked my vehicle mileage and informed me that my repair would not be covered by my warranty. I explained that I felt strongly that my car repair should be covered by Honda. Karen was able to see the issue from the my perspective and was able to persuade Honda to cover the cost as a warranty repair. I am grateful for her experience and honest Customer support, so rare these days. Thanks Again Karen!

very professional and fast

I was very thankful and impressed that they could take me immediately. They were able to find that my tire was damaged and fixed it within 20 minutes. Very polite and professional staff and reasonable price for repair. Great job!

Professional Service

The service department is professional, thedealership very clean....the Blue Wave cafe offers a great variety while waiting for service.....wifi in the waiting area would be a great addition to such a prestigius establishment....so I can be productive in mg business.

Kind Business Manager

Just want to give a special thanks to the business manager Ryan Campbell for taking his time to answer my questions about the warranty on my car and being so kind.

Wifi....Please

I have always happy with the service and the facilities at Lundgen, but PLEASE do something about the lack of Wifi. I often service my car during the work week and the lack of connectivity is very disappointing.

Check engine light

My 2005 Honda Accord with 252,500 miles was rapidly diagnosed and repaired within 24 hours. The shuttle van brought me back home and picked me up the next day to retrieve my car. Many thanks to van drivers Zac and Kenny, service managers Chris and Karen and especially to the service technicians who performed the work. Great team, great service!

Warranty Service / Repair

My recent service experience was exceptional. Was lucky to get an appt the next day for service on rear door opener switch (an ongoing problem) and it was fixed correctly in a couple of hours. Gail was excellent service advisor who took the time to look up the previous service on this item and it now works perfectly. Gail does an excellent job but I'm sure Lundgren already knows this. I'm hoping this switch lasts more than the previous one(s) on my 2013 CRVAndy

Thumbs Up

I needed four new tires for my Honda Pilot and Lundgren Honda had great service. From price, to service, to shuttling me back and forth to work--the experience was wonderful. I highly recommend this dealership and their service department.

Buying a car and happy about it!!!!

Honestly the whole buying a car process can drive a person insane! I easily got my Honda Civic EXL without a lot of hassle or waiting! Everyone pleasant and helpful!!

Great service!

Everyone was very friendly; and the waiting area was very comfortable. I was told It would take about an hour and that is the amount of time it took.

Another great Honda!

Thank you Lungren for your immediate response to my email request about a car. You cleaned the ice off of it for my test drive and my salesman stayed past his shift for me to pick up my new car and be sure everything went well!

Excellent group of people

I took my wife to get a new car and I never had an experience like this one. Everyone was so pleasant and accomadating to all of our needs with no pressure on buying at all. Our sales man Mike Briere had a great sence of humor and was very accommodating to exactly what we wanted and didn't try to push us into something we didn't want. I'll deffinitly come back and recommend him to my friends and family.

Service was quick and complete

Came to get an oil change. They found the serpentine belt had cracks and that the antifreeze needed replacement. They did the maintenance in the time promised and were very helpful in explaining what the problems were.

Salesman provided extraordinary service

The salesman, Russ, provide extraordinarily goog service. Because we had no transportation to the dealership, he drove us from our house to complete the paper work and then he drove us home. He brought insurance papers to our house when there was a glitch with our insurance agent. He then drove us to pick up our new car. Russ instructions about the car's features were well understandable and he had patience with our questions.My wife is very happy with the new car and the service. We feel confident that we will be well treated at this dealership base on experience

Sales and Service Excellent

I traded in a older car and bought a 2014 Accord at this dealership and have all service performed there, even though it is about a 45 minute drive. All aspects of my experience with the dealership have been excellent - trade-in appraisal and execution, new car purchase price and execution, service quality, speed, and price.

Amazingly fast

Had an appt for an oil change. Got there and it was packed, I figured it would be a while. My daughter and I went to lunch and didn't even make it thru eating and it was already done. Super service, great people. Happy to be a customer with them.

Always excellent

It is always a pleasure to deal with Karen. She is pleasant, professional, honest, quick and thorough. This is probably my third time with her as a service advisor.Thank you so much, Susan

Eric is wonderful.

I have had many problems with this dealership. I have had lots of problems with customer service in the past. However the last two times I have been there I have dealt with Eric, and he has been exemplary. Helpful, pleasant, kind, listens to you, and gets the job done.

Very happy customer

Eric was very friendly and answered my questions and was very helpful. An asset to your company. Not to mention speedy service in a relaxed atmosphere.

Another Satisfied Lundgren Customer

I first visited Lundgren in November to see the new 2016 CR-V and to get an idea of the trade-in value of our 2012 CR-V. Unfortunately, I could not return to the dealership before my scheduled 12/1 surgery but did receive follow up emails from both the sales and Internet teams during December. My wife and I returned to Lundgren, on 12/23, took a test drive and finalized the deal all in one trip. We signed all the paperwork and took delivery of our new Honda CR-V 12/28 and everything went as planned and smoothly.Another pleasant and enjoyable vehicle purchasing experience at Lundgren.

Good Sales Experience

Samantha greeted us and had the car that we were interested in ready. She explained all the features of the new car and fastened our plates to it. She introduced us to the finance manager who explained the purchase and the monthly payments. Overall the transaction went smoothly and we drove away in our new 2016 CR-V.

Super from checking in to checking out Karen was excellant

Always friendly. Very helpful check in girls Karen and Gail the best you have. Fast and easy total professional it was best service I could ask for. I was in and out after a short time

always excellent service

I have been having my CRV serviced at Lungren since I bought it there in 2006. Everyone comments that my vehicle is in great shape. I always comment that Lundgren is one of the reasons that it is in such good condition. They send me notices to remind me of service. They are always accommodating, polite, and professional. I highly recommend Lundgren, All of their employees are great.

Excellent Service at Lundgren Honda

Lundgren Honda makes it very easy to schedule and get your car serviced. The on-line scheduling was ver straight forward, and when I drove up the Lundgren, I pull right up the service area and was wavied right in. They took down all of my information, and in less than an hour I was on my way home.

Excellent Experience

Easy transaction, purchased a pre-owned car, Riley, our salesperson, was great, highly recommend him. No pressure, car was as described, the transaction went very smooth.

Excellent as always

The service on my Accord included extra time for a factory recall order to reprogram the computer so I was able to get a loaner rather than wait astound for three hours. Very pleased. My service was completed in three hoards and I drove back to Lundgren and picked up my car. My experience with Lundgren service is always very good and I am treated well.

The best dealer in MA!

Being a female shopping for a car was a terrible experience until I walked in to Lundgren Honda in Auburn! Their package for a brand new car was the best and their customer service experience was beyond amazing! After 3 years I still visit them for my car maintenance and nothing has changed! Still great service and best prices! They have found a loyal customer for life!

Super Helpful

If I bought a new car, I would come to these guys. We just moved to the area, our Honda blow a hole it's transmission. They diagnosed it super fast and made recommendations.

Pleasant

The staff was cordial and pleasant. The mechanic was thorough and noticed rear brakes were worn. He advised Dan our service writer. Along with the scheduled maintenance, this Xtra work was able to be completed without another service appointment.

Best ever buying experience!

I purchased a brand new 2016 Honda Civic Touring, and I had absolutely hands down the best buying experience ever. Everyone I dealt with was very helpful, friendly and nice.This dealership has earned my business for life. And I'll refer all my family and friends here.I drove nearly an hour for this dealership and it was well worth the trip!Thank you to Chuck, Bryan, Samantha, Rich, and everyone else who helped this purchase happen!!I'm a very happy customer :-)

Honda CRV - Piston Recall

Chris W. & Karen C. continue to provide professional customer service. Chris reviewed the criteria and eligibility for my vehicle to qualify for the recent recall, then arranged the repair and supplied me with a rental. This is my second Honda CRV purchase from Lundgren, I appreciate the quality and integrity of customer service the Lundgren dealership invests in its Service Team.

In a rush at the service center

Daniel K was helping me at the service center. The job was going to take longer than I had anticipated, but when I informed him I was limited on time and had to go get my son from daycare by a certain time, they added another tech to help hurry me along. Thanks! I made it on time :-)

Mass inspection sticker

Went to Lundgren to get a sticker for my Honda Civic and have the air pressure checked as the wheel light was on. Mike greeted me and explained that the Massachusetts inspection was down all across the state but would be happy to check the tire pressure. Less than 5 minutes the tire pressure is corrected in all tires and an appointment made for next week plus the car got washed! Thanks Mike for making what could have been a bad situation a nice visit! See you next week.

Very professional

I had called ahead about the car I was interested in and found it waiting for me by the front door, ready to take for a test drive. I found the staff friendly and helpful and the dealership had a comfortable spot for me to get some work done while I waited on the paperwork. This dealership is a considerable distance away from my home but I would recommend it to friends and will return when I'm ready for my next new Honda.

Outstanding and Dependable Service

I found the check engine light on. I called Lundgren and explained the problem to a service tech. I scheduled an appointment. This was not an emergency. I arrived at the scheduled time, was greeted and processed paperwork. I was given an estimate on the length of time and costs. Spent a while in the very comfortable waiting room, enjoying a cup of coffee.My car was ready when promised. The cost was lower than the estimate.MY EXPERIENCE WAS EVERYDAY NORMAL FOR LUNDGREN HONDA.I have been in for regular service, this last visit was more of the same.As I say, OUTSTANDING AND DEPENDABLE.

New CRV

I did my research online, looking at different models from different local dealers. I went in for a test drive, Brian was very happy to let me drive as many different models that I was interested in.Both my wife & I had purchased from Lundgren before, so I felt comfortable with the services that they offer after your purchase. They gave me a great deal on a new CRV, as well a great trade in price for my old car.Highly recommended!

Major warranty work done (Paul B)

Just had major work done, Honda warranty. Mike F. was professional, explained the necessary steps for qualification, and set up the work and a rental. Have been using Lundgren for years, always satisfied. Shout out for Gail, another solid customer service pro.

Service

Always had an excellent dealing with Lundgren's , not only with purchasing a car but also with the maintenance. Eric was especially courteous and informative, thanks.

Awesome purchase experience!

Lydia and her sales team are awesome to purchase Hondas from. She made my trade up from my Honda Fit the easiest it could be. I recommend anyone to go to her for purchasing at any time and enjoy her great sense of humour! Thanks for the new HRV!

Buying a new vehicle

I went into Lundgren Honda on 11/12/15 and was assisted by Samantha & I was looking for a specific car -Mountain Air LX CRV. I was in need of a reliable vehicle for this New England weather-I was going up from a Saturn(Although if Saturn was stillin business I would have gotten another one since my two prior ones were from them and they lasted a long time).While there was none at the dealership, after I test drove a white one Samantha found one in the system at a different dealer and set in motion to do a swap with that dealer. I heard back on 11/16/15 that there were none of that color available anywhere,but Samantha said they had a 2016 CRV EX in that color that I really wanted. I needed it to be a reasonable monthly price and she talked to others there and they gave a price(which was more than I wished for but I really wanted this color) and I told her I'd be in that night to look at it & low and behold I have a new vehicle which I'm very happy with. Richard was also very helpfulin the finance dept in going over all the paperwork and stuff.

Superb..Superb..Superb

My car had transmission problems while I was visiting in Boston. They could not be better to deal with. Examined the car within 15 minutes, determined the problem, placed the order, gave me a courtosy car to get home (2 hours away) free of charge, fixed my car within 24 hours and all with a smile on their faces and a very positive and energetic attitude.If I was going to buy a new Honda now, I would drive two hours just to get it from them. Must more pleasant to deal with than the local Honda dealership that I have 15 minutes away.Thank you!

Great experience every time

It's an absolute pleasure knowing there is a car dealership out there that you can trust. I bought my CRV in 2013 and love it. I go in for routine maintenance which runs smoothly each time. Easy to make appointment on line. Then there is a comfortable place to sit and wait. Couldn't ask for more. You don't get the feeling that they are trying to sell you something you don't need. Please don't change how you operate. It's rare to find this kind of service these days!!

Excellent Service, Excellent staff

I have had the pleasure of working with Steve, and Kevin, Jenna and Chuck on a phantom problem with my car. They have been very professional, very helpful, and gone out of their way to help me and keep me a happy customer. I would highly suggest if you have a Honda, bring it here! They treat you wonderfully! :-) I drive 50 minutes one way to get my service done here, well worth the drive from anywhere. I also wanted to say the little Cafe they have in the waiting area is genius! So nice to have a sandwich or snack available when you're waiting for your car. Just one of many ways they think of everything to make their customers happy and comfortable.

Bad tire program

I own a 2001 Honda Odyssey and bought the tire for life program, and when I tried to claim new tires,the service manager Stephen Gravel told me that I couldn't, due to the fact that my tires were not rotated every 5 to 7 thousand mile as it was stated on the contract. Now, I have been a loyal customer for approx 10 years and never had an issue until they moved to the new location. My first issue was when I took the ODYSSEY to be aligned and left there with the same issue, but the technician told me that everything was fine a week later I took to the GOODYEAR place in Webster and discover the right side was .23 degrees off. When I spoke to Stephen he told me that the technician was not longer working there. Clearly the alignment wasn't done properly!Another time a technician told my wife that she would not get a sticker without having a list of things repaired such as a timing belt. As far as I know, changing a timing belt has nothing to do with getting a sticker! It seems to me that the bigger they got the less they care about the customer or they are having a hard time maintaining a good costumer service. It seems to be all about the money!! I will Never go back there again...

First service on my 2015 Honda CRV

When I came into to the service center, the employees were friendly, helpful, and efficient. The young man who waited on me was knowledgeable, polite, friendly, and very efficient. He kept me informed of the progress and status of my car.

I love Lundgren

I bought my Honda at Lundgren in 2008 and have returned for all my regular service because everyone is so nice and honest there. The prices are good and when someone else has a better price, they let you know. Waiting on my car to be fixed is never a hassle because they have a full deli and free drinks and snacks, free wifi, and plenty of comfy places to sit.

Fast. No pressure. Will be back some day for my next one.

Sales was up front and truthful. No up selling pressure. Provided advice that was in my best interest. Respected my demands and work out the best deal possible. The final price never changed. Financing worked hard with the banks to get me a great deal I was demanding.

They could not have been more helpful

The service and professionalism at Lundgren Honda was excellent. It was a smooth transition from the beginning. Buying a new car can be stressful and hard- when you are doing it on your own. Hays made sure we had everything we needed and did it in a manner that made us feel like he was equally as invested in the car as us. Whatever question we had was either answered by Hays or one of the other helpful staff members- but he made sure it was answered. I am confident in referring Hays and Lundgren Honda to any friend, family member or co-worker seeking to purchase a vehicle. I am happy with my purchase and appreciative for the service given.

Perfect from the time I walked in the dealership.

Lydia was excellent. Answered every question I had. I usually go home and contemplate things before I make a purchase. I signed on the dotted line immediately. Very pleased with the car.

Great visit

I was told I had an oil leak and someone showed me where it was. So I made an appointment at Lundgren and I was surprised how easy it was and was even given a choice of when to come in. Michael was very helpful to me. To leave with a clean car was an added surprise. Thank you!

Felt forgotten

I just bought a used car at Lundgren. I heard good things so I went. Financially I feel like I was treated well. But I feel a little forgotten about. Maybe it was all misunderstanding but I went to pick up my car and waited for 45 minutes and was told that my salesman wasn't told about me sitting there. Was brought to my car and quickly left alone with it. Still dirty in spots which was disappointing. (Inside cup holders and compartments like that were dusty/dirty). Got home and realized I was never given any of my paperwork about the sale. Had to go back for that. Then never got the coupon book (pretty large deals in it) I was promised to receive upon purchase. Now need to go back for that. Also, I had to cut off the magnet thing on my car because that was never removed and I'm pretty sure it should've been. I like my car, I just feel like I was forgotten about.

Love my new HR-V

I picked up my 2016 HR-V last night. Every step of the process was easy and hassle-free. Lundgren Honda knows how to treat their customers. This is the 4th Honda my fiance and I have purchased from Lundgren and we've been satisfied with all of them. We are Honda loyal AND Lundgren loyal. Fraser Moss was awesome to deal with - knowledgeable and easy-going. Thanks, Fraser!

Suggestion Box

Len was very patient as my husband and I considered the option between leasing a Civic or an Accord. I REALLY wanted a red Crosstour, but maybe next time. Ultimately, the Civic won, but in red ( thank you Len!). We closed the show room the other night. Before the deal was finalized, there was a mandatory presentation by the finance guy of a $999 optional "security" plan. The last thing we wanted to see was an opportunity to spend another $999 at 9 PM. Not his fault- Honda or management's procedural decision I think. Otherwise, pretty painless. They generally try hard to make things as easy as possible. There seem to be many people behind the scenes who run around and make things happen like plates and registration the very next day.

Accommodating

If you have an unexpected problem with your car they always do their best to take care of you no matter how busy. I've never been made to feel like an inconvenience. If you have a question they'll find the answer.Always professional, always courteous. I recently purchased my third car with LundgrenMy sales rep was a lot of fun!!! And went the extra mile. Certainly took the pain out of an unexpected purchase.

Recall Setvice

Recall service required. 1.5 hours was the estimate for the repair. Service was completed in about 1 hour. I was very satisfied with this service!

If you don't want to be pressured go to Lungren

The best quality about Lungren is they never pressure you. Bought two cars there and wouldn't think of going anywhere else in the future. There customer service is excellent. There customer service is very polite and answered every question thoroughly.

Excellent Service

Kevin and Steve were excellent. They took care of everything my car needed.They were both very helpful and friendly, easy to work with.Thanks Guys! I'll see you for my next oil change!

Professionalism at its Finest!!!!!

I recently purchased a Honda Odyessy from here and I must say the professionalism and curtesy of the sales person, financial and service advisor were impeccable. They took the time to answer all my questions and review all details. They treated me with the utmost respect as an individual and a customer. I was highly satisfied with the amount of attention they provided as well as their customer service. The experience with this purchase was genuinely an excellent one with no hesitations. The Finincial advisor I dealt with was an upstanding gentleman who made it his priority to deliver what exactly was offered. He is a man of his word! The Sales person made continuous efforts in keeping in contact with me and if I needed further assistant not to hesitate to call him back. I would definitely recommended Lundgern Honda to anyone who is looking for an overall humble and couteous car purchase with some excellent staff members....thank you !!!!!M.Valentin, CT

Well worth the trip.

This is the second Honda CR-V we have purchased from Lundgren Honda in the last twelve months.Both transactions went flawlessly thank's to our salesman Mike Briere and the sales support staff at Lundgren Honda. Both purchases were conducted in an honest and straight forward manner as opposed to the bait and switch tactics employed by some dealers. If you are looking for a Honda in the Worcester and surrounding area, I would highly recommend Mike Briere and Lundgren Honda.

Thank you

Mike Made my whole experience so easy. I just had my first accident,and the car was total. Mike was very helpful. After searching and searching I drove home my new car.Mike even help with the rental car return. Thanks again Mike I love my car.

Easy to deal with

I worked with Jamel Clark, he was wonderful, a newby on the sales force which was refreshing. He approached me when I was there for an oil change and I immediately liked him. I was in the market for a new car, but he didn't know that. He was knowledgeable and friendly. The exact car I was looking for was on the lot, we took it for a test drive and I bought it on the spot. All of the staff were easy to work with and did not give me a hard time about some additional items that I wanted to seal the deal. Anxiety gets the best of me whenever I'm even thinking about buying a car due to previous experience, Jamel made this was one of the easiest car buying experiences I've ever had! Good job Jamel and best wishes as you move forward in your new career!

Great Experience at Lundgren Honda

It was a pleasure working with Mike Briere and the other professionals at Lundgren Honda. I love my new Fit and Mike and the others made the process of acquiring it easy and stress free. I will definitely be recommending Lundgren to friends and family!

Wonderful Experience

It was a pleasure working with Mike Briere and the other professionals at Lundgren Honda. I love my new Fit and Mike and the others made the process of acquiring it easy and stress free. I will definitely be recommending Lundgren to friends and family!

I would recommend Lundgren Honda...and have.

Just bought my third car from Lundgren Honda.....My third time from Mike Briere. He is pleasure to work with. I have recommended Lundgren many times over the last 20 years and will continue to.

I would definitely recommend Lundgren.

They were straight up, fast, and efficient. They did what they said they would do. A completely hassle-free experience! I am not an easy customer to please, and they did it.

Great Experience!

Purchasing a vehicle at Lundgren Honda was so smooth, easy, and such a great experience! I worked with Mike Briere and he was very knowledgeable and made everything so stress free and easy to understand. I will recommend Lundgren Honda to all my family and friends and plan to return in the future for my next a vehicle!Thank you MIke & all the staff at Lundgren Honda!

Worst Dealership I have ever visited

I visited this dealership looking to purchase a used car. The dealership being closer to my home then the dealership I have been negotiating with on trading my car was a plus. I meet one of the sale associates by the name of Britany. The associates was rude and unpleasant but I was interested in purchasing a car not socializing. To cut the long story short the financing guys and the associate (Britany) wanted to rip me off. They told me my credit was bad and I was 180 days late on my mortgage. I told the associates my mortgage was not only up to date but was a few months ahead. I have always paid my mortgage a few months ahead because of how I get paid. The associates told me she was not negotiating with me and I should listen to her and shut up. At that point I had enough and stood up. While walking out the door I asked her for her name and told her I will be writing a review about my visit. While all this is was going on I had a loan approval in my car along with my credit report from (Central One Federal Credit Union). I also had another approval from Chase bank. A few minutes after I left the dealership one of the managers called me. He was more concern about why I wanted to write a review on the dealership then what occurred at the dealership. So, he said if you write a review we will write a review about you also, we can play that game. By the way, Mr. Manager this is not a game. You are in a people service business the same kind of business I work. Anyway, my bank said what you said about me being 180 days late is FALSE. NOT THAT I BELIEVED YOU GUYS ANY WAY. It was good this happened because I got a newer Accord form Honda of Seekonk for 35% less payment then what you wanted to offer me on the older accord I viewed. Just as I told your associate Britany, I was speaking with Honda of Seekonk before going to your dealership. Your dealership may be nearer to my home but Seekonk associates are better associates and have better priced cars. BUYER DONT BE AFRAID TO TAKE A DRIVE AND SAVE SOME MONEY. LUNDGREN HONDA Take me and my wife off your mailing list. We will not be bringing any of our cars to your dealership for any work. BUYERS BEWARE WHEN DEALING WITH THESE GUYS.

Best dealer around

Should have done this review a month ago, but better late than never. Great people to work with, they took the time to answer all my questions ! I would recommend them to anyone who is looking for a new/used car.

My new car

Everyone worked hard to get me this car, and I really appreciate it! I'm very happy with it and happy with my choice, thank you Lundgren Honda :)

I am so glad i went to Lundgren

I had visited several dealerships prior to coming to Lundgren. I felt that the other dealerships I had visited were not looking out for my best interest. They were pushing cars on me that I didn't want, pushing prices I wasn't interested in. It was very disheartening, to say the least. Upon walking in to Lundgren I was greeted by a salesman named Mike Briere. I sat down with Mike and spoke for awhile about my experiences and what I wanted and he just listened to me. Once I stopped he proceeded to bring me through everything about Lundgren and what they stand for. Needless to say I ended up leasing a new car. Mike was attentive and understanding. Even with last minute changes such as color. There was no problem unfixable. Mike was awesome! The day I picked up the car I opened the door and there were flowers and a card for my wife. How cool is that. I had a great experience at Lundgren and Mike was the best salesman I have ever done business with. I will definitely be recommending Lundgren/Mr. Briere to people. Thank you so very much.Sincerely Tim Gibbs

Easiest lease of a new Vehicle in Auburn

Lundgren Honda is a no nonsense, straight to the point, stand-up dealership. I asked for a monthly payment rate within my budget on the chosen vehicle, they provided it. I went to several other dealers in Town, and each rep needed to walk away from my discussion with them, ask permission from someone else, and come back. Tired of the run-around, Russ Houle of Lundgren Honda in Auburn treated me with respect, adhered to my requests, and ultimately secured me as a customer for not only this sale, but future sales to come.

Best experience ever!

Fantastic dealership and people! I highly recommend! Lundgren Honda makes it easy and fun to purchase a car. I am never disappointed. I love my new CRV!

Best Honda dealership in Massachusetts

This place beats the pants off Bernandi Honda.Sales people are good. The place is clean. The waiting areas are unbelievable. All the free coffee, soda and snacks you can eat while you wait.

My first new car

I had a fantastic experience at Lundgren Honda of Auburn while purchashing my first new car. I had the pleasure of working directly with Jonathan Campbell, Ryan Campbell, and Ian Richardson, all of whom were extremely pleasant and knowlegdable throughout the enitre process. The entire staff is professional, friendly, and sure to help you find the right car for you.I felt comfortable and at ease, and would highly reccomend Lundgren Honda to any of my friends or family looking for a new or used car.

Very Positive and Experienced staff

My first experience with Lundgren Honda was amazing. The staff were very friendly and courteous and professional. The price of the Car was very reasonable and competitive. I will recommend the dealership to others shopping for a car

positive and easy

Had a very positive experience with no hassle. I would recommend both the dealership and the salesman I worked with. The finance department also did a great job.

Very Happy With Lundgren Honda's Serivce

On a freezing cold night in December, bummed out about my car being totaled, I was car shopping in Auburn, and decided to check out Lundgren Honda. And boy am I glad I decided to go in. As soon as I got in there, Mike Briere showed me a very convenient list of cars that were in my price range. The staff is extremely friendly, the lounge they provide for you gives you a more comfortable atmosphere than any other car dealership around, they inspect and register your car for you, so you don't even have to make a trip to the RMV. I highly recommend Mike Briere and the staff at Lundgren Honda for anybody that is looking to get a new or used car.

HAPPY CAMPER !!!

I was searching for an SUV that can fit my style. I hike, bike, and kayak. I loved my previous SUV, but I brought it from Florida and it was only a front wheel drive. Being that I do not know how to drive in the snow, my cousin made me change my car for safety issues. After visiting several dealers, I was not impressed with the sales people, nor what they were offering me for my car as a trade in. As I walked in through Lundgren Honda doors, I was greeted at the door by a wonderful sales specialist Mr. Mike Briere. This is the most wonderful, down to earth person I have ever met. He helped me pick the right car for my needs. I bought a 2014 Honda CRV-EXL. The transition from one car to the other was smooth and stress free. Thank you Mike for being so funny and catching up with my humor. :) Mr. Ryan Campbell in Finance was also very nice. I would recommend this dealership to all my friends and specially to go see Mike Briere.

HAPPY CAMPER !!!

I was searching for an SUV that can fit my style. I hike, bike, and kayak. I loved my previous SUV, but I brought it from Florida and it was only a front wheel drive. Being that I do not know how to drive in the snow, my cousin made me change my car for safety issues. After visiting several dealers, I was not impressed with the sales people, nor what they were offering me for my car as a trade in. As I walked in through Lundgren Honda doors, I was greeted at the door by a friendly sales specialist Mr. Mike Briere. This is the most wonderful, easy going, and down to earth person I have ever met. He helped me pick the right car for my needs. I bought a 2014 Honda CRV-EXL. The transition from one car to the other was smooth and stress free. Thank you Mike for being so funny and catching up with my Miami, FL humor. :) :)Mr. Ryan Campbell in Finance was also very nice. I would recommend this dealership to all my friends and specially to go see Mike Briere.

Happy with my Honda

Mike Briere made my car buying experience wonderfu!!!. He was easy going, and helpful. I was very comfortable working with him and looking forward to working with him in the future. Ryan Campbell, who handled my financing, was very professional and pleasant. The whole process took less time than I had anticipated. Great team work guys!!!!!I was impressed and I would recommend going to Lundgrens for all your auto needs and ask for Mike Briere, he's the man.

Very Happy

My wife found the vehicle we purchased online. We liked what we saw and called to schedule a test drive. We set up an appointment with Mike Briere. Mike was extremely knowledgeable and very easy to deal with. We found him to be a complete professional and would recommend him to our friends and family.

Very happy with Lundgren Honda Sales

My wife found the vehicle we purchased online. We liked what we saw and called to schedule a test drive. We set up an appointment with Mike Briere. Mike was extremely knowledgeable and very easy to deal with. We found him to be a complete professional and would recommend him to our friends and family. Thank you Mike, Joe & Kelly Lahiff

Won't Go Anywhere Else For Service

Lundgren Honda has been the only place I have either bought cars or had them serviced in the past 15 years and this last time is a prime example of why. I set up an appointment for service with a requested loaner car and was greated by longtime employee Gail Fitzpatrick; she has been there a long time and very knowledgable and friendly. As promised, she called back a few hours later to let me know the recommended service and arrangements were made to take care of that. The loaner car came fully tanked with gas which is nice as I work about 50 miles from the dealership. Upon picking up the car, all the repairs were explained in detail. My last car (CRV) was bought from Lundgren and for 10 years it was only serviced there and when I finally gave it away at 350,000 miles it still had the original engine in it. This car is about 5 years old (Civic) and is close to 170,000 miles and with Gail and her team's attention to detail it too should last to 350,000 miles.

Mike Briere was exceptional.

We have this rusty old car that we wanted to trade in. We found Mike. He was very honest and open, very patience, too. We had our mine set on the Accord until we saw the Insight. Mike was great, help guiding us through everything, even help us cancel an appointment that we have that day. There was no pressure. Very transparent, and the people there treated everyone very nicely, not just the customers.

Mike Briere

Awesome experience with an awesome sales rep! We have recommended Ludgren in the past and will continue to do so in the future! Mike was open, honest, and bends over backwards to provide great service - all without being pushy. I'm

Outstanding Customer Service with Gail Fitzpatrick

I went to Lundgren Honda recently for routine maintenance. I was extremely pleased to see Gail Fitzpatrick was my service representative. Gail Fitzpatrick is always professional. Gail explained up front what was needed, how much it would cost and how long it would take for the service to be performed. Gail kept me updated every step of the way. Whenever I go to Lundgren for maintenance I hope I get Gail Fitzpatrick.

Great experience!

I purchased a Honda Pilot from Lundgren Honda for my wife and we couldn't be happier. Mike went above and beyond on service and the transcation couldn't have gone smoother. No pressure and no hassle! I highly recommend!

Excellent Service

Gail at Lundgren Honda is by far the most outstanding customer service representative I've ever dealt with in the 35 years I've been having cars serviced.

A birthday present to remember an Accord

Mike help me find a great Birthday present for my wife a brand new Honda Accord. He made the process run smoothly and efficiently. Financing was a painless process and my new car was ready precisely when they said it would be.

Immediate Service

When I entered the front door I was immediately greeted by Ian Richardson which asked if there was anything he could help me with. This is my third Honda I have purchased from Lundgren Honda. The service is the main reason I keep going back to Lundgren Honda. I had told Ian what I was looking for and he had taken me for test drive. He had answered all my questions I had. When we go back to the dealership he explained all the procedures as they were happening to keep me informed.

Used Car purchase

In 2013, I was searching for a quality used car for a moderate price. I contacted Michael and told him what I was looking for, in the matter of a day, Michael got back to me with a car that had exactly what I needed. The car was in excellent condition and still is to this day. I also opted to trade in my previous vehicle before the purchase, for which I received an excellent trade-in value. I have recommended Michael and Lungdren Honda to friends and family, and plan to return to him for any future purchases. He is honest, helpful, and entertaining. Buying a car can be a difficult process, but Mike and Lundgren Honda in general have greatly simplified it in to a positive, seamless experience.

My First Honda Purchase

This was the first car purchase I have ever made at Lundgren Honda. The showroom was impressive and the selection of vehicles was outstanding. I entered the dealership not knowing if I wanted to purchase a new or used vehicle. I hadn't even decided on what kind of car I wanted or even a color. With Mike Briere's knowledge and expertise, I was able to find the perfect vehicle to fit my needs. He was kind, patient and even took the time to help me figure out the best way to finance my purchase. Mike delivered the vehicle the very next day. AMAZING! I've owned my 2014 CR-V for almost two months now and love every decision I made with the help of my salesman. This was a wonderful car buying experience. Thanks Mike and Lundgren Honda.

Love our Honda Fit!

This was our first time at Lundgren Honda and Mike Briere went above and beyond the call of duty. He came to our house to pick up our check and we were told we would get the car on Wednesday and we were shocked to get it the very next day, delivered by Mike, to our house. We would highly recommend Mike Briere to access anyone when buying a car at Lundgren Honda. Thanks for a great experience, Mike! :)

My first Honda Purchase

This was the first car purchase I have ever made at Lundgren Honda. The showroom was impressive and the selection of vehicles was outstanding. I entered the dealership not knowing if I wanted to purchase a new or used vehicle. I hadn't even decided on what kind of car I wanted or even a color. With Mike Briere's knowledge and expertise, I was able to find the perfect vehicle to fit my needs. He was kind, patient and even took the time to help me figure out the best way to finance my purchase. Mike delivered the vehicle the very next day. AMAZING! I've owned my 2014 CR-V for almost two months now and love every decision I made with the help of my salesman. This was a wonderful car buying experience. Thanks Mike and Lundgren Honda.

Great experience right from the start!!!

This was the first car purchase I have ever made at Lundgren Honda. The showroom was impressive and the selection of vehicles was outstanding. I entered the dealership not knowing if I wanted to purchase a new or used vehicle. I hadn't even decided on what kind of car I wanted or even a color. With Mike Briere's knowledge and expertise, I was able to find the perfect vehicle to fit my needs. He was kind, patient and even took the time to help me figure out the best way to finance my purchase. Mike delivered the vehicle the very next day. AMAZING! I've owned my 2014 CR-V for almost two months now and love every decision I made with the help of my salesman. This was a wonderful car buying experience. Thanks Mike and Lundgren Honda.

Best Honda Dealership

Karen Cummings was a pleasure to deal with when I brought my car in for service. My husband traded his car in for a newer model Honda and commented on Karen's smile and that she is a person who deals well with the public., It's always nice to have a positive experience. Thanks Karen.

What an experience!

I stopped into Lundgren Honda because my daughter mentioned they had a great warranty policy. Upon entering the dealership, Lydia Krog greeted me with enthusiasm and a willingness to help me. I had not purchased a car in 10 years and wanted to get the best possible deal. She willingly answered all my questions and made me feel more like a friend than a client. She clearly went the extra mile to make sure we were happy with our decision. I would recommend her to anyone looking for a vehicle. Lundgren Honda is lucky to have you, Thank YOU!! I would also like to thank Greg Jenkins for his input and friendly manner.

Lydia Krog - salesperson

I was completely satisfied with Lydia Krog and others who were involved with my purchase of a 2015 Honda Accord. I purchased my car from Lundgren's because I have had very good service, etc. in the past from this dealership. I would, and have, recommended this dealer to family and friends.

Exceptional Customer Service

I went to Lundgren Honda recently for routine maintenance. I was extremely pleased to see Gail Fitzpatrick was my service representative. Gail Fitzpatrick is always professional. Gail explained up front what was needed, how much it would cost and how long it would take for the service to be performed. Gail kept me updated every step of the way. Whenever I go to Lundgren for maintenance I hope I get Gail Fitzpatrick.

Amazing stress/pressure free experience

Went into Lundgren on a whim, just to see what the new Accords looked like. Was greeted promptly in the showroom by Mike Gallagher. I had little intention of buying a new vehicle that day..was just curious to see what a new Honda would cost me. Mike was the most professional and courteous guy you could ask for at a car dealership. He wasted no time in asking me what I was interested in. He had a new 2015 Accord pulled to the front of the dealership to test drive in less than 10 minutes of meeting him. Took the car out for a drive and fell in love with it. At one point during the test drive, I think I forgot I was here to buy a car..we ended up chatting it up about the Patriots big wins the last couple weeks. The fact that we carried on a convo about normal things made me much more comfortable, far different than the usual stress inducing process of selecting a car. There was ABSOLUTELY NO PRESSURE from Mike, or from any of the sales managers. Mike asked me what I wanted to pay per month, and he came back within 10 minutes with the EXACT number that I told him I wanted. I spent 1 hour (yes..only 1 hour!) in the dealership and I had a deposit and credit approval on a new 2015 Accord! Came in the next day to finalize all of the financing paperwork with Ryan Campbell. Again, another professional and courteous guy. Answered all my questions promptly and had me out the door with my keys within an hour. Now if you can do simple math, between 2 days I spent a total of 2 hours (maybe less) and I was out the door driving away my new Accord. It was the absolute BEST car buying experience I've ever had. Stress and pain free. If your in the market to buy a new car, GO TO LUNDGREN. Ask for Mike Gallagher and I'm positive he will take care of you! Thrilled with my new car, but just as excited about the experience I had at this dealership. I will DEFINITELY be back to buy another car from them!

AMAZING STRESS/PRESSURE FREE experience at Lundgren

Went into Lundgren on a whim, just to see what the new Accords looked like. Was greeted promptly in the showroom by Mike Gallagher. I had little intention of buying a new vehicle that day..was just curious to see what a new Honda would cost me.Mike was the most professional and courteous guy you could ask for at a car dealership. He wasted no time in asking me what I was interested in. He had a new 2015 Accord pulled to the front of the dealership to test drive in less than 10 minutes of meeting him. Took the car out for a drive and fell in love with it. At one point during the test drive, I think I forgot I was here to buy a car..we ended up chatting it up about the Patriots big wins the last couple weeks. The fact that we carried on a convo about normal things made me much more comfortable, far different than the usual stress inducing process of selecting a car.There was ABSOLUTELY NO PRESSURE from Mike, or from any of the sales managers. Mike asked me what I wanted to pay per month, and he came back within 10 minutes with the EXACT number that I told him I wanted. I spent 1 hour (yes..only 1 hour!) in the dealership and I had a deposit and credit approval on a new 2015 Accord!Came in the next day to finalize all of the financing paperwork with Ryan Campbell. Again, another professional and courteous guy. Answered all my questions promptly and had me out the door with my keys within an hour. Now if you can do simple math, between 2 days I spent a total of 2 hours (maybe less) and I was out the door driving away my new Accord. It was the absolute BEST car buying experience I've ever had. Stress and pain free.If your in the market to buy a new car, GO TO LUNDGREN. Ask for Mike Gallagher and I'm positive he will take care of you! Thrilled with my new car, but just as excited about the experience I had at this dealership. I will DEFINITELY be back to buy another car from them!

Buy at Lundgren Honda in Auburn

A true professional dealership. Easy to work with. Pricing is good. Test drives are easy to take. No pressure to buy. Friendly staff. Also a good repair shop.

SO PLEASED and SOLD with Honda

I cannot express the overall satisfaction and thrill I had with Russ Houle and the Lundgren Honda Team.I have been a Subaru customer for the past 12 years, and I will never go back. Russ and the team worked so willingly with me to find the right vehicle for my business. They are professional, they listen to your needs and I am so thrilled with my new CRV.I am now a Lundgren Honda customer for life! Thank you!

Buy at Lundgren

A true professional dealership. Easy to work with. Pricing is good. Test drives are easy to take. No pressure to buy. Friendly staff. Also a good repair shop.

Worth the wait...

I had been searching for a new car for about 6-9 months. Many of the dealerships I had gone to had pushy salesmen that tried to sell me cars with features I was not interested in having. After looking online on the Lundgren site, I found several that worked for my needs. So I went down to look at them in person and possibly test drive. As soon as I walked on the lot, I was greeted by Tom, who explained what some of the special features meant and showed me 5-6 cars that met what I wanted within my price range. I must say not only did I love my experience with this dealership, but since my needs were met for my car I am loving my new car. This experience was so worth the wait...

Their internet sales dept. is awful! I called and...

Their internet sales dept. is awful! I called and inquired about a car before I took the afternoon off. I was pouring rain and late afternoon, but I was going to see the car that I had been long searching for. I called once again just to make sure the car was still available. I was assured by the internet dept that it was. I went up, test drove the car, started tye paperwork for the sale, and made plans to come up on Saturday to finalize my purchase. Saturday at noon I recieved a phone call from the sales rep. He said he had bad news; when he looked for the car to get it ready for us, he couldn't find it. Apparently when I went to look at it on Wednesday, it was already sold! I was quite upset at this point and spoke to a "Kristin". I told her I felt the only way that they could make it up to me was to give me 1st chance at the next car that came in that fit my perameters. I've seen a couple cars come on their website but lo and behold; no phone call! So my advice would benif you see a good used car on their website . . . don't bother calling, stay away! Me? I found the car of my dreams a a large NJ dealership where they were so kind and couldn't do enough for me. Not only were they curtious but very quick AND professional.

Love My Pilot

I was in search for a low priced used car. Usually when you have only a low price in mind you get laughed off these big lots ,but not at Lundgren. I traded my 03 expedtion for a well cared for 05 pilot. I was treated just like I was buying a new car. Our sales man Fraser did everything he could to get us in this pilot.! I love my pilot and I love Lundgren . Thank you for helping us even with our low budget and treating us with such care.

Purchasing a car from Lundgren Honda was a wonderful...

Purchasing a car from Lundgren Honda was a wonderful experience. My wife and I drove up from Cape Cod and bought an inexpensive used car for our daughter and we were treated like we purchased a top of the line new car. Our sales representative Russ was friendly and accommodating. His knowledge of the history was unsurpassed. He even arranged for our vehicle to be delivered to our home over two hours away. We will be customers again.

We just purchased our third Honda vehicle from Lundgren...

We just purchased our third Honda vehicle from Lundgren Honda. That pretty much says it all.State of the art facility, highly professional staff, friendly and helpful.Just go see the Lundgren Honda people, they will treat you with the respect you deserve.We were helped by Christine and Vincent, they make a great team.

Joshua went on the test drive with me, he was so friendly...

Joshua went on the test drive with me, he was so friendly and easy to be around. He answered all my questions and if he didn't know he went and found out! Because of my poor credit, Him and Scott worked really hard with me and my parents to get me the absolute best rate possible. And they did! Im very happy with my new Fit and I thank them for their outstanding service -- Amy Elliott

We where starting to look at buying a new car. We already...

We where starting to look at buying a new car. We already have had our CR-V since 2000 brand new and has been great. We where interested in the new pilot and seen the new CR-V . Greg helped us right from the start. No pressure sales attitude . He worked through every question we had and our busy schedules. He even came in on his day off to meet with me . Everyone we had contact with there was great .

I have always had a fabulous experience with Lundgren...

I have always had a fabulous experience with Lundgren Honda. In the past, with my old '03 Honda, I used to bring it here to Lundgren for service because I didn't have a good experience where I had purchased the car. When it came time to purchase a new car, I visited a few other dealerships first before coming here to Lundgren. I hoped (knew) that this would be my last stop. It was. From the moment I stepped inside, I was greeted warmly. I didn't feel, at any time, rushed or pressured. The sales people who I worked with took their time with me. No fancy or tricky talk. My family loved the experience, too! They loved the toy room, as well as the snack area! We also enjoyed walking around and sight seeing. Everyone we encountered was very nice to me and my family. May sound silly, but we were really treated like we were family. That was a really nice feeling. In the end, I got the car I wanted and I got it for the price I had hoped for. I would highly recommend Lundgren Honda to everyone I know, as well as anyone who asks or is interested!

I purchased a Honda Odyssey from Lundgren in 2009. I...

I purchased a Honda Odyssey from Lundgren in 2009. I found the process painless and the service excellent. For that reason, my wife and I returned to Lundgren to lease a 2014 Honda CRV. The salesman, Bryan, was very friendly and patient. Once again the whole process was flawless. They offered us a fair trade-in on my wife's 2001 vehicle. When I called during the week to inquire about our misplaced title for the car we were tuning in the person I spoke with on the phone was reassuring and friendly. I particularly like Lundgren's new dealership location. Bring the car in for service is painless and efficient. I find it very comfortable to wait in the lounge area. Whether I have work to do or just want to relax, the atmosphere is very conducive for both. Although I have not availed myself of the breakfast and lunch offering available for purchase, I think it is a great idea. I have, however enjoyed the free beverage and snacks that are available. I don't mind going there at all.

I've had very good experience with Lundgren Honda....

I've had very good experience with Lundgren Honda. This is the 5th car we've bought from here. My salesman was very helpful in answering all my questions, willing to send me addition information I asked for via e-mail. Even checked up to make sure everything was great. Wonderful experience.

Proud to say that I just purchased my third vehicle from...

Proud to say that I just purchased my third vehicle from Lundgren since 2002.This Accord was one difficult car to find. It had to be a specific mode/trim, color, transmission. I could not locate the vehicle for weeks but was able to talk to Don McEwen who was able to do his magic and find the car for me.From there, customer service was great. Joe LaForte made the process easy and quick. Lundgren and their team are professional, courteous, and outstanding as usual. The purchase (no hassle) was easy, the delivery went great, and customer service after the sale was exceptional.Thanks to Joe, I am proud to say that I'm a new owner of a 2013 Accord. Thanks to Joe, I can say that I will be purchasing my next Accord in a few years from Lundgren again. =8^)P.S. traded in my 2008 Accord, so anyone looking for a used Accord, go look at Lundgren's used inventory as they already had great cars, and now have that lovely 2008 I traded in.

Russ is a professional, courteous and quite simply, a...

Russ is a professional, courteous and quite simply, a great guy. We recently purchased a new Honda from him and he made the whole experience easy. He listened to what our needs were and quickly matched us up with a vehicle that we were looking for. Within one hour, we had viewed the inventory, test drove our first choice and made the purchase. Thank you, Russ, for making this expereince positive and pleasant. We look forward to referring friends and family to your dealership!

I had a fair and up front pricing and hassle free...

I had a fair and up front pricing and hassle free experience. A great car and a fine dealership. 2013 Honda Civic EX_L. Thanks, Jim A.

I had an excellent experience at Lundgren Honda in...

I had an excellent experience at Lundgren Honda in Auburn. Jack greeted with a nice warm smile as soon as I stepped into the showroom. He was very helpful in the whole buying process. He tackled all my questions and concerns most quickly and effectively. I would definately recommend this place to anyone who's looking to buy a car. They make car buying a breeze.Thanks Lundgren!

Greg White was very easy to work with. Not pushy or...

Greg White was very easy to work with. Not pushy or imposing. He was very knowledgeable concerning the CRV - how one years specs differs from the next and the pricing of all types involved. I felt he was there to assist me in buying a car not there to SELL me a car. I like that - I dont know anyone who doesnt. The end price of my new 2013 CRV is great price and my trade in value was fair. This is my second car from Lundgren and the service department has always done a great job. I will buy my next car from this dealership again and continue to use their service department.

Russell Houle is a great person to have in our corner....

Russell Houle is a great person to have in our corner. One of the biggest turn offs when buying a car is having the sense that you're being "sold to"... that the salesperson is more interested in filling his quota than in helping you meet your needs. I probably wasn't the easiest client Russ has worked with, but he was patient and supportive and ultimately helped me find something that fits my driving needs. He's friendly, works hard for you...really hard! (I'm not recommending that you put this to test, but he'll answer your call even on his days off and during odd hours of the day.) I'd be very happy to refer business to Russ and return to him a few years later when I need another car.

As in the past we had an excellent experience in buying a...

As in the past we had an excellent experience in buying a new Honda Accord. Our salesman Russ Houle was very knowledgeable, courteous and supportive which made our experience at Lundgren Honda very successful,

They were wonderfull helpfull and kind. Fast process and...

They were wonderfull helpfull and kind. Fast process and great service. They were quick to help. Very curtious and gotus in our dream car. THANKS GUYS. We found the process to be stress free and very friendly.

My wife and I have been buying cars at Lundgren Honda...

My wife and I have been buying cars at Lundgren Honda since 1993. We recently contacted Don, the sales manager, about purchasing a car. We were trading in a 2005 car that we purchased at the same dealership. I will say, without hesitation, this was a great experience. He and his team were able to put us in our new car for the price we were looking for. To sum this up, the people at Lundgren Honda are honest, fair and very obliging to our needs. This was number 6 and I looking forward to getting number 7, when the time comes.

Lundgren Honda is a no negotiation dealer. They post...

Lundgren Honda is a no negotiation dealer. They post their prices in the showroom for everyone to see, including finance rates, lease rates...everything is there to read, nothing hidden, no surprises. The price for our new 2013 Pilot was amazing, too good to pass up. The trade in amount they offered was very fair according to all of the research we had done. The new location is great, beautiful clean building, nice, comfortable waiting area. Everyone was friendly and courteous. Will be back next time we're looking for a car. This is our first Honda but it won't be our last.

I worked with Russ Houle on the purchase of a new car. ...

I worked with Russ Houle on the purchase of a new car. Russ was quite possibly the most professional car salesman I have ever dealt with. Russ and the entire staff at Lundgren Honda made my buying experience a truly exceptional.

Unfortunately, I did not have a pleasant experience at...

Unfortunately, I did not have a pleasant experience at Lundgren Honda. I purchased my 2013 Honda CR-V on July 31st, 2013 and have not yet received my registration or inspection after three weeks. This is only one of many issues I have had. Let me begin by saying I had heard many good things about purchasing a vehicle from Lundgren and was excited about the process, thinking that it would be worry-free and I would be enjoying my new car in no time. When I began to look, I knew the exact model & color I wanted, and I didn't feel like I should compromise when buying my first new vehicle. Unfortunately, they did not have it, but I assumed they would have no trouble finding it, which they agreed and told me they wouldn't. After about a week of looking, they called to tell me that they could not find one anywhere and I would have to change my choice of color & trim. Knowing that I shouldn't sacrifice, I double checked other local Honda dealerships and found the exact vehicle I wanted at another Honda dealership right in Massachusetts. I called Lundgren to inform them of the vehicle, and they were finally able to get it. It's quite unprofessional that I had to find the vehicle, and Lundgren could not - it shows that they are incapable of completing this simple task. That was the first issue. As I mentioned earlier, I have not yet received my registration or inspection sticker. After I was able to pick up my vehicle, I had just assumed that I would be getting my registration in the next few days. After all, car dealerships sell new cars all the time, so shouldn't they be able to complete registry forms and fax information to them in their sleep?! Nope. I spoke with SEVERAL people about not having my registration and many promises have not been fulfilled. Phone calls that I have made are never returned, and no one wants to help me finish this almost month-long process. I would of never guessed that Lundgren would be this unprofessional. This review should be an embarrassment to them, and I plan to go out of my way to share my experience with others, and direct them to another dealership who knows how to do business properly.

For my second oil change appointment I asked to have my...

For my second oil change appointment I asked to have my 'clattering' exhaust looked at. I went in and waited two hours. I was then given a slip for over $114 and told that not only did they do my oil change they went ahead and did all sorts of services so my oil change total went form $22 to $40. On top of the that they also decided to fix my 'clattering' without my consent and charged me for that as well which came to $70. When i expressed how upset I was about this the service staff Scott just stood there waiting for my payment. Because I had my two year old daughter with me I angrily paid, left and told my husband about my horrible experience. He contacted the manager Rick who told him that he would look into the problem and get back to us. He did and said that because he couldn't find fault with anyone he could offer us a free oil change on the next time in.No fault? How about doing services when they weren't asked and making someone pay for it! Very bad service with an expensive hourly fee $109 per hour. Not worth it. I will take my vehicle somewhere else.

From the moment I walked into Lundgren's new location...

From the moment I walked into Lundgren's new location to the moment I drove off the lot, it was a pleasure! Josh handled everything seamlessly and checked in with me while I was dealing with Greg. I was also greeted by other employees and offered beverages while waiting. Josh was out the night I picked up the car and arranged for his colleague Gil to assist me with new car orientation and setting up the phone! The hassle-free negotiating made the entire experience stress-free. This is my second CR-V from Lundgren.

Lundgren Honda would have to make an exceptional effort...

Lundgren Honda would have to make an exceptional effort to provide worse customer service than I have experienced, repeatedly. Once you read this you will probably wonder why I even took my car there the last time - it's because they are the closest dealership and I needed a service that was under warranty. They're so awful they'd almost make me not want to buy another Honda (though I do love Hondas) just so I'd be sure to not have to go there again!Let me first share some of my past experiences with Lundgren before the latest fiasco: - I took my Civic to them a few years back because the backlight of radio/CD display went out. Honda covered it under warranty but Lundgren somehow changed the wrong part, so I drove off in daylight thinking it was fine only to find that night that the original problem had not been fixed! They couldn't see that in their dark garage?! (This was back at the old location). They had zero quality control. - I went through them again when a weird rust spot appeared on an untouched part of the car. Honda again covered it under warranty. Lundgren had me drop my car off at their main dealership (still the old location) in the morning and they were to take it over to their body shop just down Route 20. I called in the afternoon, as they'd instructed because I wanted to get a better idea of how long the job was going to take, and the body shop bluntly told me that they had no idea where my car was. I had to then call the dealership/service folks again and, after some confusion, they found that they'd misfiled some paperwork and just had my car sitting on their lot still. How long would my car have just sat on their lot if I hadn't called?? Then, when I finally got the car back from that minor body work (an extra day late because of aforementioned forgetting of my car), there was white junk all over the interior upholstery and the windows were extremely streaky and filmy on the inside. They hadn't been dirty when I dropped it off. I showed the service manager, who agreed it was awful but was otherwise pretty useless, and ultimately had to drive it back to the body shop on the weekend myself and wait while they cleaned it properly. They completely wasted my time.I'll spare you from a few more, relatively minor situations and get to the big one... - In early November (2012) I took my car to Lundgren (now the new facility) for a potential warranty/recall issue with the wiper motor. I also asked them to take a look because there was a weird sound by one of the wheels. I made an appointment online with the only service person I have found there to be really good (Gail - ask for her if you must go!) and I wrote a detailed description of what I needed. Now, you'd think the online form was used, but none of that but the appointment time itself carried over from the web site, so I had to go through it all from scratch in the morning. I ended up working with Eric, who seemed nice and took down all the details and said he would call me in the afternoon with what they found. I ended up having to call him because it was getting close to the end of business and I'd heard nothing all day. He said the wiper would be covered but for a $50 deductible and they also recommended a transmission fluid change (about $80). The wheel noise was brakes/rotors and I declined to pay $479 for them to do what my husband took care of in less than an hour, in our driveway, with just basic tools, for $60 in parts from the local auto parts store. I digress... So I said to Eric that I'd go forward with the wiper motor and transmission fluid for about $130. I confirmed that I was looking at right about $130 and he said "yes." Fast forward to the bill, for which I gave him my credit card by phone so I could pick up my car after hours - they charged me just shy of $180, about $50 more than agreed! And I'd received no indication whatsoever that it would be any different. I called Eric and he said "oh that's what we talked about" and starts talking about a "shop fee" and a "diagnostic fee" that were _never_ mentioned before. Keep in mind they got an over $400 job from me including what the warranty paid them. Eric proceeded to tell me not to worry, and literally called me "hun," short for honey, because he apparently thought that was an appropriate way to address a female customer. At that point I nearly lost it and ended the conversation quickly. That same day, I happened to receive an automated "Thank you for choosing Lundgren" email from the service manager, Stephen, so I brought the issue to him. He initially handled it rather well and apologized and reviewed the bill and agreed to send a refund for the magically appearing fees and said it'd be in the mail the next day. Two weeks and several additional follow-ups later, I had no refund and had to keep following up, to be told I'll get a response, and then several more days would go by and I'd have to follow up again. This was so absurd, it would have been funny if it weren't a major point of frustration.I did finally get the refund after I wrote and posted this review in December. I seem to have then missed a follow-up email from this site, saying Lundgren had contacted me through it, so they took the review down because I hadn't responded. I found that email today and luckily had saved a copy of my review. It's true and needs to be shared to hopefully save others from the absurdity of Lundgren's incompetence, or at least help you make sure to know what fees will be charged and check your bill carefully.P.S. I didn't buy my car from Lundgren because I saved over $1000 by making a longer trip - worth it for the savings but impractical for regular service. You can get "no haggle pricing" anywhere if you're willing to pay MSRP, or you can put a little effort in and get a much better price elsewhere.

Last week I purchased a new Honda Accord at Lundgren...

Last week I purchased a new Honda Accord at Lundgren Honda. Gil Araujo was the salesman handling the process for me. I spent several days looking at different models and had many questions. Gil was very patience and courteous at all times. Gil is a definite asset to Lundgren Honda. I had several exterior accessories that I had added to the car and am very satisfied with the good looking Accord I purchased.

Maria was very professional. She answered all of our...

Maria was very professional. She answered all of our questions and helped us resolve any issues that came up during the actual purchase process. She was thorough in her explanation of the function of the many options included on our new car. Buying a car at Lundren was certainly a much less stressful experience than we had experienced at other dealerships in the past. Thank you!

Overall experience was excellent. Russ Houle was...

Overall experience was excellent. Russ Houle was exceptional. He answered all my questions. He even anticipated some I would have later. We have bought several Honda's over the years. They all have been great. This most recent experience was the best.

We recently purchased a new Honda Pilot. This was the...

We recently purchased a new Honda Pilot. This was the 6th vehicle that our family purchased from Lundgren Honda and the 3rd vehicle that we purchased from Russ. The other two vehicles were pre-owned Honda Accords. Russ is quick to respond to inquiries and is professional. He made the transaction go very smoothly. We feel very comfortable recommending Russ Houle to anyone who asks us.

brought car in for service (100k).Was told it needed...

brought car in for service (100k).Was told it needed timing belt,drive belts,brakes,tires,fluid services,tune up ,cabin air etc.All recently done by my local shop.This woman was a complete a..hole to my wife and then to me. I don't know who she is as I have never seen her before but I will never go there again.They are very unproffessional .The service writer was nice initially but this woman stuck her head into this fiasco and blew it out of porportion

I cannot express how pleased I am with my experience at...

I cannot express how pleased I am with my experience at Lundgren Honda. After contacting them via the internet, I spoke with Lydia Krog to set up an appointment to come in and test drive a CR-V. I knew exactly which car I wanted and they didn't try to steer me in other directions.Upon arriving at the dealership, I was greeted by Carolyn Betty who immediately got things moving and had me on my test drive in what seemed like only a minute or two.When we got back to the dealership, things went quickly and smoothly. We completed as much paperwork as possible given that it was after 5 pm and I was on my way, with a tentative purchase in place in less than an hour.Carolyn, Christine, and Eric all worked on getting me the best rate they possibly could on Friday, and they went above and beyond to try to go one farther and even get it a little bit better.I drove away in my new CR-V this past Saturday morning after spending around an hour or so completing the final paperwork and taking care of a couple of last-minute add-ons. My mom was with me when I picked up the car since it was her birthday and we were heading out to spend the day together right after and every last person we spoke with or came in contact with made it a point to wish her a happy birthday and Elaine Lundgren herself even came over to wish her a happy birthday and give her a special extra gift for spending part of her special day with them.Again, I can't properly express exactly how pleased I am with the level of service and commitment displayed by the employees at Lundgren Honda. From Lydia in Customer Service all the way to the Lundgrens themselves and especially Carolyn for making this a pain-free and pleasant experience.I've already forwarded Carolyn's contact information to one of my co-workers and will not hesitate to give it to anyone that seeks recommendations for a dealership.

Customer Service: Excellent. Gilmar treated us very...

Customer Service: Excellent. Gilmar treated us very well, gave us the time we needed to make the call on a new or used car. we went for the new.Quality of Work: Gilmar went above and beyond the normal car sales person. Friendliness:Very helpful and professional.Overall Experience: Great, glad we ended up with Mr. Gilmar............... thank you

This was by far the best new car buying experience...

This was by far the best new car buying experience I've ever had. Scott was very friendly and professional. He has an exceptional knowledge of the product (2013 Honda Civic) he was selling. I had several follow up questions after my initial visit and Scott was quick to respond to all of them; no question was left unanswered. Scott was extremely patient and made me feel as if I was his #1 priority throughout the process. Combine that with a no pressure atmosphere and I will most certainly recommend Lundgren Honda to all of my friends and coworkers. I also highly recommend you seek out Scott Mello if you decide to make Lundgren Honda your choice.

They were not pushy at all, were able to work around my...

They were not pushy at all, were able to work around my schedule, and were a pleasure to work with. This was the third purchase from Lundgren in the last ten years and the most efficient purchase process I have ever experienced!

This is my 3rd car with Lundgren. My immediate family...

This is my 3rd car with Lundgren. My immediate family consisting of 2 parents, 2 sisters and aunt and cousin-all have Honda's from Lundgren--totalling 7 Honda's in the family!!! I have always received great service. My last honda, I leased and was due to trade in at the end of the year. Lydia gave me a call, and after discussing my mileage suggested I come in because it was so low. She was very friendly and courteous on the phone. My salesperson was Gil. My mother had just purchased her new CRV about 1-2 weeks before and had also worked with Gil. My parents were happy with their visit as well.Gil knew what I was looking for from my conversation with Lydia. He had cars ready for me to view when I arrived. Overall, again great service!!!

Chelsea and everyone we dealt with at Lundgren Honda were...

Chelsea and everyone we dealt with at Lundgren Honda were very professional and a pleasure to deal with. Chelsea spent the time to explain the various vehicle options, payment plans and benefits of shopping at Lundgren Honda. We never felt pressured to complete the purchase. All our questions and concerns were addressed honestly and completely. It was a refreshing experience to shop for and purchase from Lundgren Honda. We recommend this dealership for anyone shopping for a new or pre-owned vehicle.Tom and Lisa H.

I appreciated Tom's honest, low pressure approach. ...

I appreciated Tom's honest, low pressure approach. There was no attempt to try and convince me to buy a car with accessories or options I did not really need or want. I had a previous car buying experience when I was much younger & naive at a different dealership where they practically held my keys captive until the sale was completed - there was no attempt at "game playing" here. Very refreshing!I also knew in advance from my on-line research that the prices at Lundgren Honda were fair & competitive. Although they did not have the car I wanted in my favorite color on the lot, they found it in a matter of 2 or 3 days, as promised. Even when I had to bring the car back for installation of an accessory, Tom checked in on me periodically while I waited for the service to be completed to make sure I was kept informed on the status & progress.

This is my 3rd car purchase from Lundgren's. Scott...

This is my 3rd car purchase from Lundgren's. Scott was great. Got the car I wanted at the price I wanted. Only disappointment was I did not get a mat for my trunk thrown into the deal.

From the moment I walked into Lundgren Honda of Auburn...

From the moment I walked into Lundgren Honda of Auburn and even after I chose to purchase the vehicle I was interested in, I was treated with AMAZING customer service! As a fellow business women in a customer service business, I thoroughly appreciated and enjoyed experiencing the same level of customer service I provide for my customers as a fellow consumer. When I came to Lundgren looking to purchase my first car, I expected to be treated how every other female first time buyer is treated; I expected to be haggled, and treated as if I wasn't capable to pump my own gas let alone know what I should and shouldn't pay for a car. Despite the fact I had encountered this type of mentality at every other dealership I visited, my experience at Lundgren Honda of Auburn was a delightful surprise! Not only were they friendly and honest, they got right to the point and treated me like my time was valuable. The people I encountered at Lundgren Honda of Auburn (such as Gilmar Araujo and Christine Comeau) made me feel as if they were there to help me find "the" car and that my customer experience was of the upmost importance. They treated me with the upmost respect from start to finish, and I will continue to go back to Lundgren Honda of Auburn for any future purchases. For anyone out there looking for a new or used vehicle, Lundgren Honda of Auburn is the place to go!

Why did I choose Lundgren? I have heard of Lundgren Honda...

Why did I choose Lundgren? I have heard of Lundgren Honda through positive reviews from family and friends. I am also appreciative that Lundgren hires and mentors students from the Automotive Technology program at Worcester Technical High School.I was upside down in the car that I was driving (owe more than it was worth) and really hated the car (Hyundai). I wanted to get out of the Hyundai and into a Honda. I had little to put for a down payment. Len and Christine in sales helped me out and worked numbers to get me financed. There was zero pressure and plenty of free snacks and drinks to stay refreshed (they have a legit cafe). I would highly recommend Lundgren Honda to my family and friends.

I have purchased vehicles from Lundgren Honda in Auburn...

I have purchased vehicles from Lundgren Honda in Auburn for over 10 years. I have always been satisfied with their service and with the vehicles I've purchased. The new facility is outstanding for its cleanliness, beauty and terrific features (such as the coffee bar, snack bar, quiet computer area and children's room). I have always been treated with extreme courtesy and helpfulness whenever I go to the dealership---whether it is for car servicing or for purchasing a new vehicle. The employees at the dealership are really out to service the vehicles with quality and to treat the customers with care! Kudos to Lundgren Honda of Auburn!

Tom, was great. A great way sell cars. He knew the...

Tom, was great. A great way sell cars. He knew the answers to our questions and explained those answers so that we understood. Thank you

I was looking to lease my first car and emailed several...

I was looking to lease my first car and emailed several dealers. Lundgren was the only one to give me quotes and stuck with them when I got to the dealership. The saleswoman (Chelsea) was both knowledgable and very friendly. She answered all my questions and made the leasing experience actually enjoyable. I will recomend Lundgren to anyone looking to lease or buy a new car.

I just drove home in my 2013 Honda Civc. I couldn't...

I just drove home in my 2013 Honda Civc. I couldn't be more pleased with the service I received at Lundgren. From Trista answering a million questions via email to Len, who never made me feel pressured, everyone I dealt with made sure I got our deal to a place I felt comfortable with. Everyone was friendly and helpful. I will certainly be back for all future purchases.

We were very happy with the Internet pricing and...

We were very happy with the Internet pricing and that's exactly the price we paid when we bought our car. We thought our trade in was worth slightly more, but that, also was non-negotiable. Very happy with the no haggle pricing and the service; though it took longer than we had anticipated to buy the vehicle. We were at the dealership more than 4 hours and we essentially knew exactly what we wanted when we walked in - no "shopping" required. Overall a positive experience and we would highly recommend them.

great experience, great cars

Over the years I have purchased many vehicles from Lundgren Honda. As a matter of fact I have not purchased a vehicle anywhere else since my first purchase from them. To be fair on my last search for a new car, my husband and I decided to look around and visited 4 other dealerships including another Honda dealership. Guess what, I ended right back at Lundgren Honda in Auburn, Love their new facility Too and purchased a CRV. Love my new car and as always Lundgren Honda.

I knew Lundgren was the dealership I was going to buy a...

I knew Lundgren was the dealership I was going to buy a car from as soon as I began working with Jonathan. His low key, easy going way was very supportive and allowed my to think clearly about what I really wanted. He and Dustin were both easy to work with and very real, not pushy or difficult in any way. I not only love my new Honda Accord but I truly appreciated the respectful way I was treated in the process. The atmosphere and the process of the experience was one that I would recommend to anyone I know who is looking for a car.

Every one was so welcoming . It was apparent the staff...

Every one was so welcoming . It was apparent the staff was happy to have you there and help you.Over the years there were some dealerships that acted as though they were doing you a favor selling cars,they did not get my business. Lundgren Honda showed they wanted us to be there. Tom was great to deal with .Tom knew the product very well answered all our questions. I have not yet dealt with service yet my experience with sales is a sign that service will be fine.At this point I would recommend Lundgren to friends.

Great overall experience!!! Working with Scott and Greg...

Great overall experience!!! Working with Scott and Greg D. was a calming buying decision..My wife and I ended up purchasing two vehicles...I would definitely buy there again!!!

I visited the dealership on a Saturday looking for a good...