Lunde's Peoria Volkswagen

Excellent Sales & Service

From our Sales interactions with Troy & Austin to the subsequent service from Keith & Bill, everyone was professional & courteous.

Excellent Sales and Service experience

Austin and Troy in Sales were great, no pressure, friendly and courteous. Keith and Bill in Service as well. Lunde's is clearly the best VW dealership in town. Jay

Fantastic place to buy a car!

Albert Mendez made my experience truly great . He was so helpful, right down to telling me all about the dealership and how it is family owned for years, unlike most today. Did you know that? I bought a 2009 new Volkswagen convertible in excellent condition. You won't be sorry if you take a look at new or use cars at Lunde's.. They are a quality dealer in every respect.

My experience

I had been trying to find this exact car for a few months. When I saw you had one in your inventory I called as soon as you were open. Ana assisted me with sending me emails and links for more information on the car I was interested in and a few others in case I may like something else (per my request). I stressed to Ana that I've had issues in losing the car to another buyer before I could get off work and stressed I was a very serious buyer. Ana held the keys for me until I got there! I was very happy she did that and that the processes to complete the sale was not stressful. I'm one happy customer! Thanks to all of you! I also had to come in the next day for a noise which was some sort of loose flap. They kept their service area open and waited for me to get there shortly after hours. That was pretty impressive as well. Thanks Ty and the others who made that happen!

Good day out

Found a new, first ever for me, 2016 Jett a sport and salesman, Ty, was very helpful. Was able to trade in two vehicles and one was accepted with only two pics from my phone. Also allowed us to bring it in the following day. Big thanks to all the staff that stayed late on a Sunday to make it happen. Good group, will tell many about the extra mile they went,

Great Buying Experience

We purchased a 2015 VW Beetle convertible. Made an appointment and was met by Chip and Youssef. I had researched available Beetle convertibles in the Tucson - Phoenix area and Lunde had 3 2015-2016 models available. This is my wifes 3rd VW and could not be more pleased. The dealership is modern and fully appointed. There was no pressure sales pitch. Looked at three vehicles and my wife picked the red one (of course). Did the test drive. They came up with a number, I came up with a number and we agreed somewhere in the middle. Papers were signed, the car was cleaned and fueled ready to go. In and out in less than 3 hours. It is a pleasure to do business with good forthright people. Youssef was great, answered all of my questions and their lifetime powertrain warranty is a great benefit. Would make the 140 mile trip again to purchase a vehicle from Lunde.

Great Service Visit

The service visit surpassed our expectations! We love our new Jetta Sport and recommend Lunde's VW to everyone we know! From the scheduling to having the car ready in the time frame that we were given, this was a great experience from start to finish. The work was performed as promised, reinforcing our always positive interaction with everyone at Lunde's!

Best experience ever!!

My sales guy Albert was absolutely amazing!! I'm super thankful to him and the team at peoria vw!!! Best sales and service team ever!!

Awesome buying experience

I loved my experience with my sales person, Doug. He was very helpful and got me a great deal on my new Jetta. With the lifetime warrenty, you won't find a better VW dealership. I would highly recommend them

Great Experience..New Jetta

Stopped into to look at the new 1.4 Jetta's they have.. Incredible deal going on through Memorial Day. Met up with Ty (I have worked with him before on prior purchase..) I test drove the car.(best car for the money hands down). Ty is a car guy.. he knows these cars inside and out. With their new lifetime warranty it was a done deal. Nathaniel went through my options with me..very easy going ..no pressure..went in at 11am..was driving home in my new Jetta at 1pm.. Great experience and their service department is great as well ..I take my other VW's there for scheduled service..

Great Experience From Start To Finish

We recently purchased a 2016 Jetta Sport from Lunde's Peoria Volkswagon and our experience was extremely positive! There were a few visits to the dealership before we made our final decision, and we were very impressed with the courtesy and knowledge of everyone we came in contact with, and the fact that we felt no pressure to make our purchase before we were ready, unlike our experience at some other dealerships. They knew our budget constraints and never tried to convince us to purchase a vehicle that we really couldn't afford. Their prices were considerably less then those quoted by other dealerships for similarly equipped vehicles which made Lunde's the obvious choice! Miguel and Doug in sales went over and above to help us find our perfect vehicle. The finance department handled all of the required paperwork, quickly and efficiently. The finishing touch was being introduced to the dealership owner as we were getting ready to leave with our new car!

Great Experience From Start To Finish

We recently purchased a 2016 Jetta Sport from Lunde's Peoria Volkswagon and our experience was extremely positive! There were a few visits to the dealership before we made our final decision, and we were very impressed with the courtesy and knowledge of everyone we came in contact with, and the fact that we felt no pressure to make our purchase before we were ready, unlike our experience at some other dealerships. They knew our budget constraints and never tried to convince us to purchase a vehicle that we really couldn't afford. Their prices were considerably less then those quoted by other dealerships for similarly equipped vehicles which made Lunde's the obvious choice! Miguel and Doug in sales went over and above to help us find our perfect vehicle. The finance department handled all of the required paperwork, quickly and efficiently. The finishing touch was being introduced to the dealership owner as we were getting ready to leave with our new car!

Lease turn in

Leased a Passat for 3.5 years. The car was great and the service department was even better. This was our first time leasing a vehicle and knew to take extra good care of it to avoid any repairs. At the end of the lease we contacted the bank who scheduled someone to evaluate it prior to bringing it back to the dealership. We were given a paper saying there are no repairs needed and we owe a zero amount when returning it. We paid our last payment and turned the car in which took less than five min.

Excellent Purchasing Experience - Great Service

In January I stopped by and met your Sales Consultant Doug, and was overly impressed by his approach and remarkable great service. Obviously months later I returned to lease a new vehicle (Passat) and again, the service Doug extended was top-notch. Thank you VW Peoria for making this event a pleasant one.

Amazing Purchasing Experience and Personalized Customer Serv

In January I stopped by and met your Sales Consultant Doug, and was overly impressed by his approach and remarkable great service. Obviously months later I returned to lease a new vehicle (Passat) and again, the service Doug extended was top-notch. Thank you VW Peoria for making this event a pleasant one.

Touareg VR6 Lux

Dealership is bar none the best car buying experience I've ever had at 39. So far great SUV. Snappy off the line. Great handling rig.

BEST DEALERSHIP EXPERIENCE EVER

I purchased my used Volkswagen GTI here about a month ago. I dropped the car off for an oil change and they fixed some stuff I didn't even notice was broken. They washed the car up and even dropped it off to me! They went above and beyond to make sure I was happy and enjoyed my experiance. The store is very clean and neat. The shop was very helpful. The financing was smooth and flawless. They even called to make sure I enjoyed my new GTI! Talk you Youssef Bastawy for the best deal!

Very Professional

Just bought a 2013 VW Beetle for my daughter to replace hers which was wrecked a couple weeks ago. My first contact was with Bennet in the internet department. She is delightful. Once at the dealership she handed us off to Miguel who helped us on the lot and with test driving the cars. Miguel was very helpful and professional. We spoke briefly that night with Brad the sales manager who was pleasant and helpful as well. Then we left. Two days later when we had made the decision which vehicle was the right choice for us, I came to an agreement over the phone on the price and set an appointment to sign documents and pick up the car later in the day. I filled out some information for the dealership online. A few hours later Miguel picked me up and took me to the dealership to get the car. Once there I signed paperwork which took about 15 minutes and Miguel walked me out to the new/used car. He was very helpful in explaining some of the bells and whistles before I took the car home. Good experience with the not so pleasant task of replacing a wrecked car.

Top New Car Buying Experience in 30 years

This is a first rate outfit. They were both professional and low key, which added to the buying experience. I never felt pressured to buy, and they were attentive and proactive. Both Albert and Josh were first rate. They also were flexible on pricing, and I left feeling (for the first time ever in buying a car)as if I had NOT overpaid. Highly recommend this dealer!

Just the best

I have purchased two Jettas through Lunde's Peoria Volkswagen in the last 11 months and I will continue to do business with them because of the overall hassle free experience. I just love they way they go about their work. No more nightmares when buying a car!

Service visit

Neal was exceptional. always prompt and professional. I Showed him a error in my last bill and he was more then happy to correct. I love this dealership.

Smooth and no Hassle Transaction

One of the things I love about doing business at Peoria VW is the no sales pressure approach. You can browse the lot or come into to take a test drive on a vehicle you saw online with no hassle or pressure. The sales staff is extremely knowledgeable with only the best interest of the customer at heart. There are no shady sales tactics and honesty is their #1 motto.I would definitely recommend Peoria VW to my friends, family, and coworkers for anyone that might be looking to purchase a vehicle.

How buying a car should be!

I'm a fan of the VW brand and have been buying / leasing VW's in the Phoenix area for 15 years. Over the years, I'd purchased 5 VW's from 3 other valley dealers located closer to my residence in Mesa, but had grown tired of the games, even with salesmen I'd had a prior working relationship with. Endless dealer add-ons to fight through to get to a website price. Sometimes just finding out the cap cost or money factor they're using on a lease isn't so easy.Not with Peoria VW. These guys are the best! No secrets, no surprises, and no games. Even the dreaded visit to the finance office is low key. This is what happens when a dealer doesn't run it's sales staff on commission, and it is a refreshing change from the usual stressful day spent at a typical dealer.In the end, Lunde's Peoria VW beat a couple other valley dealers on price, and the whole deal was the smoothest I've experienced. Doug Luoma was terrific in sales, and Rick Doschadis made a good deal quickly without a bunch of back and forth haggling. Phillip Vigarino made the finance portion a piece of cake, and this is often the worst part of the buying experience.I'll probably even come back for service, even though I'm across town. Lunde's really treats their customers the right way. I'm glad I found them.

Genuinely interested in your business and satisfaction

Just leased a new Beetle SEL and once again the complete process was professional, friendly, and completely hassle free. I'm a return customer and know that any service the car needs will be absolutely first rate.

Great sales team

I bought a 2016 VW Passat. This is our third VW from your dealership. Our salesmen Chip was wonderful and very patient with us. Would buy again. Great and fast experience. Financing was quick and easy.

A Great Buying Experience

We received awesome attention from the first phone call through driving the car off the lot. You clearly have and run an excellent business and it was reflected through Ana, Albert, and Phillip. Special thanks to Albert for picking Tammy and I up at the airport. We appreciate the great service and really love the car. It's not often you're this happy with a major purchase. Usually you're a little unsure... Not this time. After driving the new Golf back to CA, we are sure that we got an excellent car for a very good price. We will be happy, and go out of our way to recommend Lunde VW to anyone we know in the area looking for a car. Thank you Ana, Albert, and Phillip and Lunde Team!

A dealership that cares!

The whole experience was amazing! From Wayne in sales to Pat and Dave in finance these guys know what they are doing and will work endlessly to get you in the right car at the right deal! By far the best dealership I have ever visited! Thank you all!

Great!! Just Great!!

This was my first VW buy and I had to find the best. And that is what I found!Jack was my Sales Guy and he was GREAT! He went above and beyond to make sure that I was taken care of and also made sure I wasn't left hanging waiting to finish the process either. My finance guy (Phil I think) was great as well. He explained everything and did not pressure me into anything I didn't want. And with that said I must say only 3.5 hrs from first test drive to driving car off lot home. It was the easiest car buying process ever!!And even after I drove off lot I noticed that I didn't have any floor mats in my car. That was not a problem after apologizing Jack was on it and within 20 min was back on phone telling me he had my mats ready to go.I even had my first run in with Service Dept and they are GREAT as well. I had to get a tire changed out and that was done in a breeze I was in and out in no time.You folk's have made me a VW fan hands down!!

curtious,fast and helpful

Ty was easy to work with. Had a good experience and everyone made our family feel welcomed. Thanks for the new car experience! Thanks again..

Great

Peoria VW was a great place to buy a car. My salesman Levi was fantastic! The entire car buying process was super stress free and relaxed. I drove home with the car I wanted and paid a very fair price for it. I couldn't have been more happy with the great service I received! I would definitely recommend this dealer.

Great Dealership

I am a repeat customer who enjoyed the environment & the friendly staff that I came back to trade-in my 2012 Jetta for a brand new 2016 Jetta. Whitney was so wonderful and understanding to our issues and concerns. It took a lot of pressure away from the buying experience.

GREAT SERVICE

I BROUGHT IN A 2012 JETTA TDI FOR ITS 50000 MILE TUNE UP. THEY WERE WAITING FOR ME AT THE APPOINTED TIME. WHEN THE USUAL DRIVER WAS UNABLE TO TAKE ME HOME, THEY FOUND ANOTHER ONE QUICKLY, THOUGH I WAS WILLING TO WAIT UNTIL THE FIRST GUY WAS AVAILABLE. THE WORK WAS DONE BEFORE THE APPOINTED TIME AND I WAS NOTIFIED. IT WAS CLEANED AND LIGHTLY VACUUMED FOR ME. I WAS VERY HAPPY WITH THE SERVICE.

Best Dealership around

Besides free massages and a Beer Garden I believe you guys have the best place around. I look forward to bring my Vdub into service. Everyone I come into contact with is very friendly, courteous, very helpful and Happy. Everyone seems to be very happy to be working there and it shows. We are now in the process of buying our second VW from LundesPeoria VW, two car family. And I trust them, This is the first dealership I can say this about.

Everything you could want in a car buying experience!

I had initially visited Lunde's VW for service on my 2012 Jetta, not with the intention of driving away in a new vehicle (although, I am thrilled for that outcome). While waiting for the service to be taken care of, I decided to browse the new models and see features, price points, etc. As I was looking outside, a sales consultant named Chip came out to greet me. We spoke about my visit and service on my current vehicle, and new models, trading in, and so on. He inquired of my wants and needs and proceeded to show me the new 2016 Jetta Sport that was in the showroom. He was very thorough in his explanation of features, and gave some great advice based on some of the things I would want in a new vehicle, but he was not at all pushy or aggressive. He was exceptionally informative with regards to leasing a vehicle, which is something I had been researching, but did not know all of the advantages/disadvantages. He took me out on the lot and we checked out the different options of colors and models and I fell in love with the Sport Jetta in red. The financing department was great as well, helping with the trade in process and getting me a reasonable payment for my new car. Chip did a great job helping me before and after the sale, setting up the navigation and other systems for me. I will highly recommend him and Lunde's VW to anyone thinking about buying a new VW, or just a new car in general. Thank you so much for the wonderful experience and I love my new car!

Easy no pressure buy

Easiest purchase I've ever made of a car. In and out in less than 45 minutes with Bennet setting up the deal in advance online, manager troy closing deal before i got there by phone and Daniel meeting me at the door, handed me the keys for test drive car washed and ready while he finished paper work as I tested car came back signed paper and gone with new car and free t shirts to boot 10 minutes after test drive. Truly no hassel car purchase for me. Rog

Excellent customer service!

Thanks to Doug Luoma and his co-workers this was the best ever car buying experience we ever had! Thank you all for a great customer service that couldn't be any better!

Great Experience

I purchased a 2013 VW Jetta TDI. The car is great as was the purchasing experience. I was referred to you by my son-in-law because of his positive experience and he was totally correct in is glowing accolades. Easiest and most painless car purchase ever. Thanks

Genuinely friendly staff

My wife and I both walked in not really expecting to buy on our first visit. But Chip took us through the whole car inside and out teaching us everything about the vehicle and what made it better than any of the others in its class. We really enjoyed our buying experience at Lunde's the staff was genuinely friendly and courteous. We will definitely recommend Lunde's to all our friends.

Great experience!!

Doug did a great job helping me acquire a used car for my daughter. He was very professional and courteous. Thanks Doug!! Sincerely, Greg Wiegand

Superb Buying Process

We needed a second car, and were interested in a Volkswagen Jetta. After doing some research, we found the best options and pricing being offered at Lunde's Peoria Volkswagen. Because the staff is not paid solely on commission, we were comfortable with purchasing the first Jetta we saw. Miguel was so helpful and honest with us, answering the questions we needed to know about the car that would assist us the with the needs we had for our daily lives. Since Miguel also owned a couple Volkswagens himself, he was able to give his own personal testimony as well and, because of years of experience with car sales, he was able to help us with explaining the financing we personally needed before turning us over to the finance manager (who was also very helpful and courteous). We had never purchased a car from a dealership before, and were very glad we chose Lunde's Peoria Volkswagen for this first experience. Their service, as well as their really great front office atmosphere (fun historic Volkswagen presence!), made the process of car buying a pleasure to do.

Buy From Them!

I've purchased two vehicles from them. They're always perfectly professional, perfectly friendly. I felt like I was buying from a friend when I went for my cars. If you're into VW and even if you're not, you'e gotta give them a try. Ask for Albert as your Salesman, and Nathaniel for your finance guy. They are the reason I'll be back when I need a new car.

Good learning experience

I had the pleasure of working with David at the dealership. He was very upfront informational and made me feel comfortable about dating my new Nissan Sentra. I would recommend everyone to Peoria VW and speak to David. Doug you were great too!

LOVE THEM!

The guys there were so helpful and so honest! I LOVE that! I couldn't ask for a better dealership! I would recommend ANYONE here who needs a car! Thank you guys!

BEST CAR BUYING EXPERIENCE!

Without a doubt the best car buying experience. This dealership truly cares about their customers and making sure their customers leave 100% happy and satisfied! Super friendly staff! Very friendly and fun environment! I am in LOVE with my Jetta and will only buy from Volkswagen from now on. Thank you!!!

GREAT customer service. HONEST people

Recently, we purchased a 2015 VW Jetta sedan. It was by far the BEST car buying experience ever! I first found the car on Lunde's online inventory. I was immediately contacted via email by an associate and we began negotiating costs. Bennett gave us a GREAT deal and soon we were on our way to Peoria to test drive the vehicle. As soon as we got there, Albert had the car waiting and answered all our questions. Once in finance, Nathaniel had us out in 25 min !!! We got a great deal and we're out in less than 1 hr and 15 min. I would highly recommend buying a car from Lunde VW !!!

Most amazing car buying experience!

I recently purchased a 2014 Volkswagen Jetta from the Lunde's VW. Not only am I so in love with my car, but the overal experience was amazing!!! The staff here is so friendly and caring. They truly care about their customers and are there to help. I will only purchase from this Dealership going forward!!!

Fastest experience EVER !!!

Recently, we purchased a 2015 VW Jetta sedan. It was by far the BEST car buying experience ever! I first found the car on Lunde's online inventory. I was immediately contacted via email by an associate and we began negotiating costs. Bennett gave us a GREAT deal and soon we were on our way to Peoria to test drive the vehicle. As soon as we got there, Albert had the car waiting and answered all our questions. Once in finance, Nathaniel had us out in 25 min !!! We got a great deal and we're out in less than 1 hr and 15 min. I would highly recommend buying a car from Lunde VW !!!

Great Car Buying Experience

Was looking for a new car. Found Tiguan in Showroom that was exactly what I was looking for. This is my 2nd Volkswagen, when deciding on a new car I looked at other "luxury" models, but came back for Volkswagen superior craftsmanship, design, and dependability. Sales Team was friendly, informative, and no high pressure. Very easy and fun experience - which I never thought I would say about buying a car. Doug (Salesman) and Troy (Manager) were very easy to work with. Alex (finance) was helpful and actually had fun signing on the dotted line. Love, love, love my new car and the whole experience was positive.

I came from Wyoming to buy from Peoria VW!

I live in Wyoming and was visiting my sister when I stopped by the dealership to have the oil changed on my 10 year old Passat. While waiting for my car to be finished I walked the lot and spotted a 2013 Jetta TDI with exactly the options I was looking for. I didn't buy it that day but, I saw it was still available a bit later. I reached out to the dealership and was contacted immediately and had a very nice discussion with Bennet. She was very helpful and best of all, professional and not at all high pressure. We made the deal and I flew down from Billings, MT the next day to pick up the car. Everyone at the dealership was great to work with from Troy, to Nathan in finance and Danny in sales. The dealership has a nice warm family feel to it unlike so many other high pressure dealerships. It was well worth my time to come to Peoria VW. Thanks for a great experience!

Best car buying experience!!!

I had an amazing experience with Peoria VW!!! It started with my inquiry online through the USAA car buying program when Bennet called! She was the 2nd person to reach out to me and after talking to her I knew I would only purchase a VW from this dealership! When I went in I had the opportunity to work with Ty and he was amazing! He was so friendly and super helpful with all of my questions!! He helped make me feel so confident about my decision to purchase my new VW Golf. I actually went in just to test drive the vehicle and left being a proud owner of my first VW!!! The finance team was amazing as well!! I really felt like they did everything they could to get me the best deal possible! I love Peoria VW and think everyone needs to get their vehicles from them!!

I came from Wyoming to buy from Peoria VW!

I live in Wyoming and was visiting my sister when I stopped by the dealership to have the oil changed on my 10 year old Passat. While waiting for my car to be finished I walked the lot and spotted a 2013 Jetta TDI with exactly the options I was looking for. I didn't buy it that day but, I saw it was still available a bit later. I reached out to the dealership and was contacted immediately and had a very nice discussion with Bennet. She was very helpful and best of all, professional and not at all high pressure. We made the deal and I flew down from Billings, MT the next day to pick up the car. Everyone at the dealership was great to work with from Troy, to Nathan in finance and Danny in sales.The dealership has a nice warm family feel to it unlike so many other high pressure dealerships. It was well worth my time to come to Peoria VW. Thanks for a great experience!

Best car buying experience!!

I had an amazing experience with Peoria VW!!! It started with my inquiry online through the USAA car buying program when Bennet called! She was the 2nd person to reach out to me and after talking to her I knew I would only purchase a VW from this dealership! When I went in I had the opportunity to work with Ty and he was amazing! He was so friendly and super helpful with all of my questions!! He helped make me feel so confident about my decision to purchase my new VW Golf. I actually went in just to test drive the vehicle and left being a proud owner of my first VW!!! The finance team was amazing as well!! I really felt like they did everything they could to get me the best deal possible! I love Peoria VW and think everyone needs to get their vehicles from them!!

Just awesome service

We got a 2015 passat. The service was outstanding. From first phone call e received from vanessa ventura to the awesome impresive service from chip rooney, no one may like the finance department but we had a great service from Phil. The experience was just relax no pressure to buy a vehicle that did not fit our needs. For us was a great experience from the moment we step inside their dealeship. It felt more like a vw club than a dealership. If we ever need another vehicle lunes volkswagen ( Lune's VW Club ) will be our next visit. Thanks for everything.

great customer service

best service and dealership in the usa first class service managers customer reps clerical floor managers with out a doubt best dealership that ever worked on my auto p.s. i am 75 years old

New care purchase process

We purchased a 2015 Passat TDI SE. The entire process was smooth and unpressured. A good group of people to work with.

It was great.

There no pressure at all. There was no 'dumb' questions. I have never been treated so nice at any dealership and I have been buying cares for 50 years.

Awesome buying experience

I purchased a 2007 BMX X5 The vehicle is in great condition inside and out. It was priced appropriately for the year and low mileage. Chip Rooney did a wonderful job of learning my needs and explaining the vehicle to me. He kept a friendly communication with no pressure as I made the decision to purchase. They even came to pick me up from my home to finish the paperwork. I love the fact that the pricing is upfront and haggle free. No hidden charges or strong arm tactics to buy pointless add-on's. The finance department worked very hard to get me the rate and payment that I desired. I wanted the next to impossible and may have been a bit irrational but they treated me respectfully and made the deal happen! I look forward to doing business with this company and will recommend them to my friends and clients!

Awesome Car Buying Experience

I purchased a 2007 BMX X5 The vehicle is in great condition inside and out. It was priced appropriately for the year and low mileage. Chip Rooney did a wonderful job of learning my needs and explaining the vehicle to me. He kept a friendly communication with no pressure as I made the decision to purchase. They even came to pick me up from my home to finish the paperwork. I love the fact that the pricing is upfront and haggle free. No hidden charges or strong arm tactics to buy pointless add-on's. The finance department worked very hard to get me the rate and payment that I desired. I wanted the next to impossible and may have been a bit irrational but they treated me respectfully and made the deal happen! I look forward to doing business with this company and will recommend them to my friends and clients!

Top is off!

Doug & Rick are 1st class! Shop all you want, these guys get it done. The only place I will EVER buy a VW will be Lunde's Peoria Volkswagen. We bought 2015 VW Convertible tdi, w/Fender!Nuff said, Matt & Sol

Enjoyable Experience

Great friendly atmosphere, very comfortable & relaxed , and educational !!! Looking forward to going back to use their services. Will recommend friends and anyone to experience the same joyful buying experience, thanks ??!!

Outstanding experience.

I really can't express how blown away I was by the outstanding experience I had with Chip abd the rest of the Lunde team. I originally went in still in the beginning phases of looking for a car and wasn't ready to buy a car yet. Chip answered all my questions and showed me several cars without pressuring me at all. I left that day only to return a week later after dealing with multiple other salesman and dealerships who couldn't compare to my experience with Chip. We worked out a deal, I am still very happy with, with amazing ease and comfort. I never once felt like anybody there was there for any other reason then to help me out the best they could. The entire experience changed my view of dealerships...

amazing

They were all so helpful and friendly. They really did everything they could to make sure that I got what I wanted, even as a first time buyer. I couldn't be happier with my experience here! I love my new car and I love how incredibly I was treated throughout my whole visit.

BEST PLACE TO BUY A VEHICLE

THE BEST CAR BUYING EXPERIENCE I HAVE EVER HAD. DOUG AND DAVID WERE OUTSTANDING.. WOULD RECOMMEND THIS DEALERSHIP TO EVERYONE. I WILL RETURN WHEN BUYING ANOTHER VEHICLE.

Best car buying experience I've ever had!

I can't say enough good things about my experience with Lunde's Peoria VW. I went in knowing exactly what I wanted, a new Beetle TDI. They had 2 identical models to choose from with only the color being different. The financing process was a breeze and everything was squared away and finished in a very short period of time. David in finance was incredible and my sales person Chip was awesome. The delivery was thorough and Chip made sure I was oriented to all the features of the car and made sure I met the Service Manager as well. There was never any pressure and the price I paid was an exceptional deal. These guys have the great car buying experience down pat!

Perfection!

Not a thing! Alex and Bill as always were fantastic! Kevin rotated my tires in short time and Darius...well, he's the best! Thanks too to the crew who completed my oil change in record time and left me with a clean car!

Above and beyond attention to detail

The title sums it up. if you want the detailed story, read on.I called Lundes Peoria VW for a second opinion on an intermittent issue - check light indicator when my previously trusted VW dealership couldnt fix or recreate the issue. Getting an appointment on the same day was a breeze (surprise #1) and I specifically asked for Chris based on his reviews on dealer rater. As I was driving to the dealership the check engine light came on! (Surprise #2). This was unpleasant as I had just finished servicing my 2013 VW Passat TDI at the other dealership 3 days back. I met Chris at the service station. After patiently listening to my car troubles he immediately got on top of the task and asked me to wait for an hour. When I expressed my dissatisfaction over the long wait he patiently explained that they need to hook the car up to the computer and that the analysis took time. While I was waiting for the car to be "un-hooked" , I ambled around the tastefully decorated dealership and met Miguel from the sales team. Miguel and I had a pleasant chat about VWs, TDIs and how the European Passats look way cooler than their American counterparts. In all of the 20 minutes that we conversed, Miguel never threw a curve ball sales pitch at me (Surprise #3). All this was happening at about 4:30pm and I wasnt sure if the problem would be fixed on the same day. Sure enough, at about 5:15 Chris came over and explained that they needed another day to fix the issue - a pump that regulates the engine temperature had blown. We discussed some options and Chris helped me find a loaner (surprise #4) to get back home. We spoke briefly about when the car would be ready and I parted with my best contact number. Next day when Chris called me , I casually asked him if he could fill Nitrogen in the tires. He agreed. When I picked my car up at the appointed time, Chris surprised me again (If you are still counting - surprise #5 !) by waiving the cost of the tire caps and the effort of filling the nitrogen. If you have read this far, the following statement shouldnt surprise you - I'm never visiting any other VW dealership in Phoenix. Never. Lunde's VW have earned another lifetime customer. PS: I have already recommended this family owned dealership to my friends. Lunde's peoria VW is a place where attention to detail and customer satisfaction are not just words but a way of life.PPS: Keep doing what you do, Chris and Miguel!

New VW Beetle

We had a great time buying our new Beetle. Albert and Troy were a pleasure to do business with. Nathanial made the paperwork simple and easy. We would recommend this dealership to anyone wanting to buy a car at a fair price, be treated with respect and consideration. What a pleasure! Thank you again, we look forward to a great relationship with these folks.

Don't need a hostage negotiator

I walked in wary and suspicious, after having been to two other dealerships. The ford dealership completely ignored me, maybe because I'd come from the gym. The other place tried to hold me hostage. So when I walked in here, I was waiting for the sharks to circle. I worked with Whitney and Troy. When I found out that they don't work on commission, all the hard edges melted away. I bought a 2012 mustang gt premium convertible. They actually printed out all the costs and let me take it with to think about it. It's the first time I ever walked away from a dealer feeling like we both got something out of the deal. I would definitely recommend them and would buy from them again.

Changed my life!

Albert was a great sales man and he really helped me find the right car without pressure. It was the best car buying experience I have had. I felt comfortable with him and he was very helpful through out the whole process. The first finance guy that spoke to me was Phillip and he explained the steps I needed to take to get the car financed with a cosigner and I appreciated that so much. When I came back in to sign the papers, Nathaniel was very helpful and explained the process really well. Nathaniel and Albert were very understanding of my boyfriend's concerns as well but everything turned out great. Before I drove away Troy made me feel like I just won the lottery and that was awesome! I don't know if they will see this review but I want them to understand how grateful I am for all of their help. I have been through a lot in my life and as a single mom who has survived abuse, and has had to work very hard to get back on my feet, this car purchase was a great step towards my independence and ability to take care of my kids. I now have a reliable, roomy, beauitful car for me and my children. I have peace of mind and its a great feeling. So to all of you, Albert, Troy, Nathaniel and Phillip- thank you.

Awesome experience everytime

Bought my first Passat here two years ago and have used the service center for all the maintenance and repairs, They are always friendly and treat you well and are not just trying to sell you more services than you really need. I live 50 plus miles from Lunde's but it is really worth the drive.Now I just bought my second Passat (a Limited Edition) and the experience was even better than the first time. Albert was fantastic in understanding what I wanted and patiently let me drive two or three different cars so I could make the best choice. Also, Phil in finance get me an even better deal than what we had discussed over the phone and was great in explaining everything including any of the "extras".I will (and have) definitely recommend these guys to everyone, and if I could I would give them 10 stars. Excellent experience. Will never go anywhere else.

Reliable service quality

I have been taking my Saturn to this service center for years because it used to be a Saturn dealership. When it changed ownership to Lunde's, they still serviced my car with the same friendliness and professionalism that I had expected from Saturn. Because Lunde's is popular, they can get quite busy. I have learned to take my car in during less busy times, then you get the most personalized attention. Even when they are busy they still give you personalized attention, but it's more likely for miscommunication to happen during busy times. I have made it a habit to ask plenty of questions and doublecheck with them at the end of the service that everything was completed as discussed. My most recent visit was to repair the AC for my 14 year old Saturn SC1. I was hoping it would be a minor repair but turned out the compressor was leaking and needed replacing. Not bad considering my car endured 14 years of AZ hot weather. The service consultant Chris was very detailed in explaining additional repairs that needed to be done, according to Lewis the auto technician. Chris was also very patient with answering my numerous questions. There was a crack in the intake manifold so it needed replacing. Not a cheap repair either, but if it didn't get fixed the leak it caused could damage the engine. Chris even showed me the crack in that piece. He took me back to my car and I met Lewis who seemed very knowledgeable and experienced. He has 28 years experience, as do most of the technicians at Lunde's, between 10-30 years on average. I trust my car is in good hands here. They do not try to talk you into doing any repairs you cannot afford but will advise you as to the priority and consequences of making or not making the repairs. Other repairs needed were a tune up, replacing the spark plugs, which can be done another time so I could break up the total expense. Also Chris lent me a Jetta to drive home because my car needed to stay overnight and would be completed the following day, which they did complete the work within the timeframe discussed. I rated them average in regards to service charges, because for a dealership it's not too bad but they do charge approximately $110/hour. I researched other dealerships and car repair shops - the average for Phoenix is between $80-125/hr or more. Because I trust the Lunde auto technicians who have repaired or maintained my car successfully for many years and my car has been holding up well all these years, I don't mind paying a little extra so they can make a decent salary from their work. Plus I got a 15% discount from a special they were offering for cars over $100K miles. So I saved $250. That discount helped out tremendously. You can also sign up as a Savings Card member for free and get 10% discounts on service and parts up to $1,000. Overall I have been very pleased with Lunde's service and that's why I continue to take my car there for its maintenance.

Great customer service

My experience with Peoria Volkswagen was beyond amazing. Everyone went out of their way to make sure I was getting not only the exact car I wanted but a car that would fit my lifestyle! I would definitely consider them family and I wouldn't let anyone I know buy a car from anywhere else! Thank you so much Jeff Leovic for putting up with my indecisiveness and putting me into the most awesome car I could get :)

Doug made purchasing our vehicle very pleasant.

It was a pleasure dealing with Doug Luoma. He made purchasing the vehicle easy..He was knowledgable about the vehicle we purchased and took time to show us how everything worked. There was so much to comprehend but he explained it all. Thanks Doug!!!!Pat & Jo REWICK

Excellent buying experience.

I purchased a 2015 Golf. It was by far the easiest car buying experience I have gone through and I have owned close to 40 cars in my lifetime. Daniel and Phillip were a pleasure to do business with.

Experience consistent with a stellar reputation

I have been looking at the 2015 GTI SE for quite a while and required a car that met my specifications. After being offered cars that weren't quite right by other vw dealers I spotted a car at Lundes Peoria Volkswagen that looked sweet. After some initial correspondence with a helpful Melissa Hunt, I was briefly transferred to Bennet before meeting with Wayne Martin. To be honest he didn't need to do much to sell me on the vehicle but it must be noted that my experience was great. I read excellent reviews of the dealership prior to my visit and the experience was consistent with the positive feedback given by others. Truly a day to remember. I live quite a ways from the dealership in eastern Tucson and I am still looking forward to my first scheduled service experience. Can I get a loaner? Wayne was great and I felt that my time away from the family was greatly appreciated. The car is absolutely stellar and my 45 minute daily commute is a breeze. I hope this review serves the dealership and all involved well and I anticipate a long and rewarding service life.

A Truly Great Sales Experience!!

I purchased my first Golf TDI from Peoria VW, right after they became a Volkswagen dealer in 2010. They are fantastic! I came out of a Mini Cooper and have never looked back! Every interaction with every employee is a five star experience, from the service guys to the front office gals to the sales people and management. My second purchase which just occurred was a little more challenging due to product issues with the manufacturer, but Rick and Doug hung in there with us and resolved the issues to our complete satisfaction and more! The staff is knowledgable and professional, but even more important, patient, honest and just plain nice to work with. I traded both of my existing vehicles in and felt that I received exceptional value on the trades, so I am never concerned about the process because they make it so easy to do business with them. Paperwork was a snap too. I enjoy going to the dealership and seeing all of theses really great people! I cannot imagine buying from any other dealer, even though I live two hours away. It is that a great of an experience!

A Fabulous Dealer Experience!

I purchased my first Golf TDI from Peoria VW, right after they became a Volkswagen dealer in 2010. They are fantastic! I came out of a Mini Cooper and have never looked back! Every interaction with every employee is a five star experience, from the service guys to the front office gals to the sales people and management. My second purchase which just occurred was a little more challenging due to product issues with the manufacturer, but Rick and Doug hung in there with us and resolved the issues to our complete satisfaction and more! The staff is knowledgable and professional, but even more important, patient, honest and just plain nice to work with. I traded both of my existing vehicles in and felt that I received exceptional value on the trades, so I am never concerned about the process because they make it so easy to do business with them. Paperwork was a snap too. I enjoy going to the dealership and seeing all of theses really great people! I cannot imagine buying from any other dealer, even though I live two hours away. It is that a great of an experience!

made buying a car so fun & easy

I purchased a 2014 jetta and Josh was so kind and helpful and he has an amazing personality and Nathanial was so easy to work with he explained everything these to together are truly perfection I love my car and I loved the overall experience.

loved the whole experience

I purchased a 2014 jetta and Josh was so kind and helpful and he has an amazing personality and Nathanial was so easy to work with he explained everything these to together are truly perfection I love my car and I loved the overall experience.

My 1st New Car!

I got a great deal on a new 2014 Jetta! It's exactly what we were looking for and right in our price range. Jeff was really patient with us and didn't make me feel pressured into anything; his enthusiasm even made the car-buying experience kind of fun! He was also really flexible with our schedules which I truly appreciated. Most importantly I felt respected- other dealerships seemed to brush us off and not take us seriously (probably because we're younger). Not here though. Thanks Jeff and Volkswagen! You guys got a good thing going!

Great Place to do Business

You guys are great! You restore my faith in car dealers!

2013 TDI Passat service

The check engine light came on so i did what the Owners Manual directed. I drove carefully to Lunde's. I could detect no noise or noticeable difference in the performance of the car. What's his name checked me right in without an appointment and got me out with a simple computer reset in a little over 2hrs (including the car wash time). It was still under warranty so there was no charge. Next time the only way they could do better is by having a veggie omlette with 9 grain buttered whole wheat toast and Starbucks coffee for me during the wait. These guys have it together. It is evident that Integrity is an integral part of their Customer Service and the Corporate culture here. It trumps the greed of short term profits and by doing so provides for a sound busuness model and those very same profits on a long term basis.

New car purchase

My husband and I purchased a VW Jetta this past weekend. This was by far the most pleasant car buying experience ever! There was no haggling or misleading information from your sales force or management. It was quick and easy! We've already been telling friends and co-workers how wonderful your dealership treated us and what a great deal we received!

VW Purchase

After doing all of my service for a 2011 gti I decided it was time to purchase a new vechicle...so I went throught the trade in process and decided to purchase a new Jetta. It was a great experience from begining to end. There was a few bugs here and there but was handled professionally and in a very

Great vehicle purchase experience.

Father, Robert Pena, JR, who purchased his 2010 VW Jetta Wagon there, referred me to this dealership. I'm certainly glad he referred me because I definitely enjoyed my vehicle purchasing experience.

Great experience purchasing a certified used car.

I was out looking for a vehicle after my current suv had broken down again. We went to Peoria Volkswagen because it was close to where the mechanic was doing our repair. After we arrived Albert quickly came to help us and answer any questions. We had a specific list of features in mind and he pointed us toward a really nice certified Passat that they had just took in. I really liked the vehicle so we went and tried some numbers. Of coarse it was a little out of my range. He did not try to power sell me he just payed attention to our needs. We unfortunately didn't purchase the car that day but we went home and viewed their website for other deals and found that Passat listed there. We decided to try and get the price to where we could afford the payments and submitted a price inquiry. I received a call from them and they had remembered me from the other day and our concerns about payment and after a short period of time they were able to get my payments where I could afford. They were in no way pushy or demanding, what I would call "power selling". They were there to answer questions and help me through the process. I was able to fill out financing online because of my work schedule and it minimized the amount of time I was waiting in the dealership. Albert was extremely helpful and would definitely use him again.

Wonderful Experience!

From beginning to end, we had amazing customer service. The staff is very friendly and honest. We got a really good deal on the vehicle, and they even had it detailed before driving it off the lot. I will definitely be recommending them!!! Keep up the good work.

my own car!

Do not waste you time going to every car lot and hangling back and forth with all the managers. This was such an easy care free visit. They handled all of my needs, hooked me up with a price lower than i named in the first place, and i got to sign for my first car!I have been to every car lot on bell and i have not got the service that i recieved here. Thanks to Ty and the manegment team i am driving the car i want with the price i want. Very pleased with my service.

candi laycook

thank you so much Ty , you were abig help, keep up the good work you guys are wounderful over there i love my new car

Doug Luoma and Lunde's VW are THE VERY BEST we've dealt!

Doug's knowledge, honest and no Hard sell mumbo jumbo were awesome to deal with and reinvigorated faith that there are still honest car salesmen in the industry. He and Lunde's VW will be our first stop when we look for our next vehicle.Doug is proof that purchasing a car doesn't have to be synonymous with a visit to the dentist!Mike K

Miguel

I test drove a trailblazer and i was very happy with their custumer service The sales rep was very polite and i never felt pressured to buy the vehicle. he was very honest and if he didn't know something about that vehicle he didn't make stuff up To me thats very important when buying a car. Even thou i didn't buy that trailblazer I will recommend this dealer to friends and relatives. and i will come back on my next car purchase.

Service Visits at Lunde Peoria VW

The service visits are always great. Quick and efficient. The service rep Neil was very personable and helpful.

Great Service!

I brought in my 2009 VW beetle convertible to get some last min stuff done for emissions. I was expecting to be waiting long but it was done within an hour! The staff was very friendly & helpful as always! I enjoy coming in!

AMAZING SERVICE

I brought my 2012 Golf TDI in for a oil change. As always I was greeted by Bill Grace and he is SO amazing. I live in Gilbert and HE is the reason why I do not take my car 3 miles from my house to the "other" VM dealer and drive 50 miles to Lunde's. I love the way he takes care of me and his team is amazing as well. Bill is exceptional and he is the best when it comes to making the customer feel like royalty. Lunde's should be proud to have Bill working for them. Great job Bill and I will see you next time!

Lunde's raises the standard!

I shopped around extensively in Tucson for a 2014 VW Jetta GLI. I ran into sketchy salespeople and wasted lots of time. Nearly giving up, I decided to look into the dealerships in Phoenix. Lunde's was my third call, only because of distance. Fortunately, the first two didn't meet my expectations. Lunde's came through! I dealt with Bennet Foreman on the phone. We agreed on a great price for the car and she expedited the process by having me send her my information and credit approval via email/text. During our 2-1/2 hour drive, Bennet texted me a picture of the car and said it was all ready for me. When we arrived, Jake Surby greeted us outside. He identified himself as our salesperson and said the car and paperwork were just waiting on us. He introduced us to Bennet, who was very warm and inviting, and thanked us for buying from them. Jake led me back to his desk, offered me a choice of two t-shirts or two coffee mugs (added bonus), and went over the process in less than 10 minutes. Jake then took us to meet Nathaniel Fraley, the financial manager. Nathaniel had us in his office for less than 15 minutes signing paperwork. There was absolutely no pressure during this process and we felt very relaxed. Nathaniel thanked us, shook hands and congratulated us on our purchase. On our way out, Brad Thompson, the sales manager, thanked us for our purchase and handed me his card and said to call him if we had any questions on anything. Jake then led me to the vehicle where he carefully explained all the features and answered all of my questions. Jake is probably the most knowledgeable salesperson I have ever dealt with. He really knows his stuff! I believe the total time we spent at the dealership was approximately 30 minutes. The last two new cars my wife and I have purchased in Tucson each took a minimum of 5-6 hours. Lunde's gets it that customers don't want to spend all day in a dealership and endure the high pressure sales tactics. They are an award-winning family-run business and this really makes a difference. You instantly feel welcome when you walk into their showroom and meet their staff. I can't recommend Lunde's enough to anyone looking for their next car. If you get the chance, stop in and see Jake. You may just find that your next vehicle awaits with them.

Lunde's knows how to sell cars!

Who would have ever thought a car could be purchased in less than 60 minutes? From working out a deal on the phone with Bennet Foreman, and then meeting our salesperson, Jake Surby, and financial manager Nathaniel Fraley, we closed on the deal in less than 30 minutes, and they came in lower than the Tucson dealers! Jake took another 10 min or so to fully explain all the features of my '14 Jetta GLI and ensure my complete satisfaction. Brad Thompson, the sales manager, gave me his card, thanked me for buying from them, and said to call for anything. After a less-than-relaxing 2-hour drive from Tucson, I was immediately put at ease when Jake greeted us out front and then brought us into the showroom. It is obvious this is a family run business and not part of some huge conglomerate. Very relaxed atmosphere and no pressure for the extras. After this experience I realize that the Tucson dealerships (all makes) band together to stick it to their customers. Lunde breaks down all barriers and has one goal in mind; to make sure their customers are completely satisfied. By the way, Jake, who is only 19, demonstrated more knowledge about my car than the three salespeople I dealt with in Tucson, all of whom were in their late 50's. This young man has a bright future.

We were looking to purchase a new car

I was looking to purchase the Volkswagen Touareg R. Before arriving to Lunde's Peoria I went to a different Volkswagen and Mercedes Dealership. The customer service and overall experience was outstanding compared to the other two dealerships. Chip Rooney's knowledge on the Vehicle was extremely helpful which assisted in deciding which vehicle I wanted, He was spontaneously fair when it come to pricing and trading in my old vehicle. I really appreciated the great service we received at The Lunde's Peoria dealership and i am highly satisfied with the vehicle i purchased.

Perfect Experience from Start to Finish

Dean Minette was fantastically amazing! He made it the best car buying experience for both my Husband and I. He was patient with my numerous questions, interacted with my kids, explained special features about the different cars and helped me to get the price I was aiming for with the car that I wanted. He was extremely professional, knowledgeable and just a super nice guy to work with. He introduced me to the maintenance men, familiarized me with the process when and if I return for oil changes or tire rotations. The finance guy who I worked with was wonderful too. He was personable, efficient and very organized. Also very kid friendly. Loved everything about buying a car with Lunde Peoria VW! We will go back.

Excellent Dealership - Excellent Service

Excellent Service on My 2013 VW Beetle Convertible. The people were very helpful and cordial. Thanks.

Best place to be for anything VW

I brought my 2007 jetta in with 130,000 miles. I was having fan issues and one thing led to another. The car of course has been used and abused. Of course still maintained and as clean as it can be. Traveling to different states and back again. My servie advisor for that days service was help full and answered every question I had. Also I was brought out to look at the car while it was in the shop. The tech was extremely helpful and he also answered every question I had in great detail. One thing lead to another and other issues popped up. Still both the tech and service advisor were on point and handled everything quickly. Even thou I spent over $1800 I left feeling relieved. Yes even thou there are a few more issues that will need to be taken care of that cost over $1500. In arizona I called every other possible VW dealership for service. And Lunde was still the cheapest. I will be returning for all of my VW service and to buy a new car at the end of the year.

What an experience! Not the typical car dealer!

I stopped in Peoria Volkswagen to look at a new Passat TDI. Specifically, I was interested in learning about the different option packages, and to look at color combinations. I had already taken on for a test drive while on vacation, so I knew what I wanted. Jack Jenkins met me at the door and was more than willing to take me to the back lot to show me the different options. I pretty much knew what I wanted, only wanted to actually look at the differences. I was NOT intending to purchase at that time, and he didn't pressure me. A couple days later I submitted an inquiry to Costco Auto Sales and surprisingly, they referred me to Lunde's Peoria VW, and Jack was on the list! Within a couple of hours, I had an email with specific pricing for the vehicle I wanted. I stopped in another local dealership just to look at a color combination that Lunde didn't have - - and after trying to fight me way out of the place, nearly battered and bruised, I was almost ready to end my car search. 2 days later I stopped back at Lunde and after a short time, I decided to purchase my car. We had a deal, and there was no back and forth, no pressure, and no stress. They were wonderful, and sincerely tried to make my experience positive. They didn't have the color combination I wanted, but they knew there were 3 in the state and were sure they could get me one. I received an email (my preferred method of communication) from Jack over the holiday weekend letting my know that my car was there, and "it was perfect"! I came in on our pre-arranged day to finalize everything, and everyone went out of their way to make my experience fantastic. I was in/out of finance in about 30 minutes, and Jack spent a good hour going over everything on my vehicle. I am ecstatic I purchased from Lunde, and look forward to doing business with them in the future. I have never had such a wonderful car-buying experience before. I truly appreciate the way they do business.

best dealership in az!

I have to start by saying, that buying from lundes has been the best dealer experience I have ever had! I just bought a 2014 tdi jetta. There was NO game playing back and forth with the numbers. They came out first try, with a price that was lower then the advertised web price! Then, there was no playing low ball with my trade either. They came out first try, with a number higher then any other dealer on bell rd offered me. Even the finance guy was easy to deal with! I had the absolute best experience. I have told everyone I know, to not waste there time anywhere else. Keep up the good work!

excellent dealer

Excellent customer service, saw the vehicle online, 2012 Subaru Forester, and emailed dealer. Within 10 minutes i received a phone call and scheduled a test drive, agreed on an out-the-door price by email. Upon arrival the vehicle was ready, as advertised, and no games were played with the pricing. Melissa, our internet contact referred us to Ty our salesman. I highly recommend both. Next we met with Nathan in finance and negotiated some terms on extended warranty which we wanted. Upon leaving we were met by Dennis the dealership owner who wanted to know if were satisified with our experience. Absolutely! Thanks very much!

LIKE NEW

Took my 08 Passat in with various concerns. They informed me that my extended warranty expires soon and that they would check everything and anything that would potentially go wrong. One word, "WOW!" Two words, "THANK GOODNESS!" My Passat runs like new.

The story of a satisfied customer!

I am expecting a baby in October and I was stuck in an suv that was costing me around $1,000 each month between the payment and the horrible fuel mileage. I drive 40 miles one-way to my job, so when I decided to get a new car the fuel economy was the most important issue to me. Safety was also important with a new baby coming, so with these issues in mind I started talking to friends and researching online different cars. Volkswagen was a company a friend and co-worker mentioned so I decided to see what they had to offer and I was impressed by the reviews of the Jetta models. For fuel economy the Jetta TDI seemed like the perfect fit for me. At Lunde's Peoria VW I was shown exactly what I asked for by a salesperson (Ty Rivera) who made me feel comfortable and who easily answered all of my questions. After all the number crunching was finished I ended up with a great deal, a much lower payment and a 2014 Jetta TDI in candy white with a pin stripe! I've never had such an enjoyable car buying experience and I look forward to the many years ahead in my new Jetta!

Great Purchase

I purchased a Jetta and so very happy with the whole experience. No pressure and very informative sales rep Doug Luoma made this a wonderful endeavor. I felt very comfortable discussing what I could afford and needed. There was a great special going on and was perfect for me. Two of my co-workers purchased vehicles from Lunde's and strongly recommended this dealership. I now understand why.

KUDOS for Service

I have been purchasing new vehicles from various Dealers in the USA for 49 years. Both domestic and off-shore brands. However, I have never had a more pleasant experience than I had a Lunde VW. All the staff in the service department are professional and courteous. It is very obvious that the staff and technicians know the product well. Most noteworthy is the fact that a service school was offered to all new car buyers to review the service department process and recommended vehicles services. The professionalism exhibited by all is a credit to Lunde VW and themselves.

Quality Dealership

A very professional team at this Dealership. Mr. Wayne Martin is very enthusiastic about the VW design, has great product knowledge, and commendable follow up skills. Phillip Vigarino demonstrated a high level of financial skills and made the process very relaxing. The entire organization reflects a friendly and professional atmosphere. An extremely well run operation with a quality supporting staff. KUDOS go to the entire team at Lunde VW.

Lunde Peoria Volkwagon

I had an appointment to bring in our 2013 Golf to get a couple of problems fixed. The air conditioning had an odor and the passenger side rear door lock would not work. I decided to leave home a few minutes early only to find the battery was dead. A former Midwesterner, I still have my winter emergency kit with a long set of jumper cables. So we used my wives car to get the Golf started. With the added electrical problem, I expected to have a very long wait at the dealership and brought a long book with me to fill the time. The service technician(s) had all three problems figured out in under two hours. The air conditioner odor is gone and I have a new battery. I will be going back to get the lock fixed when the part arrives. Good job!!

Service Team is great

Kyle was very helpful in explaining the issue with my wife's VW CC and answered all my questions fully. The vehicle was done as promised and a great experience again with Lunde's Service team.

The Best VW dealership in the Valley!

I have been to all of the Valleys VW dealerships and this one is by far the best I have come across. I dealt with Bennett and Dean when purchasing my new 2013 Passatt TDI. They were extremely helpful and without all of the car salesman pressure to buy buy buy, they answered all of my questions and allowed me to talk myself into the car and when I purchased I never once second guessed my decision. And have loved every minute I am behind the wheel. I highly recommend this vehicle and the gas mileage is amazing on this car! If you are looking for a new car, visit Lundes VW of Peoria, I live in South Scottsdale and it is well worth the drive just to deal with the best!!!! Only issue I had was that I went in for my 10,000 mile check up and the very next day the low tire pressure light came on, and they had forgotten to replace one of the valve caps on my tire. Both were extremely easy fixes and by no means would affect my decision to return to them. Oh and by the way, the service team was there the whole time talking with me and letting me know of the status of my car. The nice girl in the service department even stopped making phone calls just to have a pleasant chat with me. It really is the small things that really set this dealership apart from the rest. Keep up the great work Lundes!!!!

Excellent Dealership with great staff

Drove from west Texas to buy a used BMW. Seller/internet manager drove me inn, the car was what i expected from their pictures. Excellent staff, from the mechanics, detailers, all the way to the other sellers and managers. Need more dealerships like this even if people are buying used, down here in West Texas, thank U Lunde's VW

Awesome!

My experience was great! Everyone I dealt with (Doug, Nathaniel, and Phillip) were absolutely wonderful! It was an easy, painless experience. I have never had a car buying experience be this easy and all the guys were so helpful and friendly!

Review of Lunde's Peoria Volkswagen

I purchased a 2014 VW Tiguan R-Line at Peoria Lunde's Volkswagen dealership and I really like this VW model. My Sales Consultant, Dean Minette, was amazing from the moment I met him, through the negotiation process, and to the final purchase and conclusion of our business. As a former owner of two businesses during my career and as a former coach/consultant in all aspects of practice management in dentistry, it is rare that someone exceeds my expectations in customer service and stands out as, "walking their talk" in an exceptional manner. Dean exemplifies the qualities of an excellent Sales Consultant and leader in the automobile industry and he truly did exceed my expectations; he was very pleasant and professional to work with during this entire car buying process. This was without a doubt, my BEST car buying experience in my 40+ years of buying automobiles. He introduced me to other team members (Troy and Phil) and explained what their roles were and how they would assist me. Troy and Phil were also great; the continuity of teamwork was felt and displayed very well by all of them. Dean followed up promptly, answered all of my questions in a very positive manner, was extremely knowledgeable about Volkswagen's automobile models, and he allowed me to be a part of this entire awesome experience. Dean went above and beyond with his customer service skills to make sure that I was 100% satisfied. Thank you for the wonderful 10+ STARS overall experience at Peoria Lunde's Volkswagen and many thanks especially to Dean Minette!

WONDERFUL WONDERFUL!!!!!

I stopped in today as I was driving by I just asked if they could give me an oil change without an appointment and they did it. I did not have to wait very long and I found the customer service to be very good especially in the service department everybody was friendly and nice. I love the Decour at this dealership and the amenities that they have. I bought my car from Larry Miller Volkswagen in Avondale but I definitely think this one is much better and where I will be taking my car to from now on :) Keep up the good work!!! Especially in the service department:) a+++++++

GREAT customer service!

We brought our Passat into North Scottsdale VW a few years ago for the A/C problem you fixed and they charged us several hundred dollars but didn't fix the problem. Kyle was very knowledgable and let us know up front it would be tricky to figure out what component was broken. Your team stuck with it and didn't charge us for all the trial and error in getting to the problem. Recently we thought about buying a new car. We test drove the cureent Passat and didn't love it. My husband actually ruled it out because of the way his knee hit the center console. However, after getting such great customer service from Kyle we have decided that there is a huge benefit in having a service advisor like him and will most likely stay in the VW family buying our next car from your dealership when it is time.

My husband and I had a lease that was about to expire in...

My husband and I had a lease that was about to expire in a few months and we began our discovery period for a replacement vehicle. Our discovery period was an excruciating experience of different dealerships spewing out rudeness, arrogance, untruths, competitor name calling, immense pressure to sign on the dotted line and perpetual unwanted contact even after we said no, we were not interested. We were so disgusted at what we'd been finding; then a friend encouraged us to give one last dealership a try, Lunde Peoria Volkswagen. I suspect out of sheer exhaustion we decided to heed the suggestion and make the trip over to Lunde. We cannot tell you how glad we are that we listened to our friend! Pulling into Lunde's parking lot was a real experience for the eyes...they had a lot of vehicles to look at. Walking into the dealership building was like stepping into the past as it was well lit, very bright and clean AND decorated with old VW vehicles from the past, which had a very charming appeal. The representative that greeted us was so low pressure it was almost ridiculous; we kept waiting for the strong-arming to begin and it never did! Mr. Carter was such a pleasant man to speak with who knew his product. We looked at a couple of vehicles before honing in on the Tiguan and test drove one. It had been a number of years since we had owned a VW product and after getting behind the wheel and feeling the quality of construction, quiet interior and the hum of the turbo-charge as the Tiguan accelerated onto the freeway...we found ourselves wondering why we hadn't thought about looking at Volkswagen sooner! After the test drive we talked about options and then pricing, We promised ourselves that we would not be pressured into signing on the spot and guess what? This dealership did nothing to pressure us in any way, as a matter of fact they gave us a copy of the quote, which was straight forward, nothing hidden as far as costs. They sent us home with the Tiguan brochure and assured us that if any questions came up we could call. Wow, what a trip this was - to be able to look, test drive and go home armed with information to make an informed decision. We called the next day and by the time we got to the dealership the vehicle was already detailed and the paperwork process went off without a hitch, no pressure and we were done in record time! Lunde Peoria Volkswagen did everything right. We are so impressed with their personnel and level of customer appreciation - the sales rep even called us a couple days after we picked up the Tiguan to see if we had any questions! A+ to Lunde Peoria Volkswagen for a pleasant, that's right I said PLEASANT, no hassle, no pressure car buying experience. It was also so very nice as a woman to be treated with equal footing to my husband during the entire buying process. We are absolutely loving the Tiguan and Lunde! Likely this is the only dealership we will deal with when the time comes for another vehicle. If you are in the market for a new car or a great used car, you owe it to yourself to go see Ron Carter at Lunde Volkswagen...he will make a believer out of you too!

Great staff execelent service

In the market for a 204 bug. started online with Melissa. When wife and went down to dealer for her new bug, spent 2-2.5 hrs test driving and purchasing a new bug. The people are knowledgable helpful and didn't feel pressured at all.Great place to buy a vehicle.

I visited this dealership after using True Car. I was...

I visited this dealership after using True Car. I was tremendously impressed with Doug's knowledge and genuine desire to help me with my car buying experience. I test drove 2 vehicles and was not pressured in any way. Doug wanted to ensure I was absolutely happy before making another move. I bought a 2014 VW Jetta Sportswagon TDI and am very happy with it. The service didn't end there. Doug made sure we were very comfortable with all vehicle instrumentation and operational controls before leaving. I had to make a follow up call on a registration issue and he rectified it immediately. This is truly the BEST dealership and salesman I have ever dealt with..EVER! Thanks Doug and thanks Lundes Peoria!!Ray and Renee

I have one complaint and it is with the service dept. I...

I have one complaint and it is with the service dept. I went in to get some touch-up paint while waiting for my for my Jetta to be serviced and they were sold out. The woman at the counter said she was ordering my color and would call me when it arrived, but it has been 3 weeks and still waiting, no call. Not to mention I live over 50 miles away from your dealership and dropping by is a bit of out of my way.... So, what to do? go to another dealership for my paint? Other than that ...you guys are awesome....thanks

Perfection!

I purchased a 2014 Passat TDI by using a car-buying service offered by my bank. They referred me to Peoria VW, and all of my expectations both in the staff and the car were exceeded. The salesperson Dean was awesome and very professional. This was my first new car purchase, and I can not imagine the experience being any better- the bar was set high!

My husband and I saw a Fiat in your lot; and we were...

My husband and I saw a Fiat in your lot; and we were interested in buying it, but I must say we were not excited about the "whole car buying experience"..... UNTIL we came in and spoke to Randell. We had the BEST experience buying a car ever!! We ended up buying the Fiat and I am thrilled!!! Your whole team was amazing! Trust me, both my husband and I are in retail and we speak to a lot of people and both of us will recommend your dealership for sure every chance we get. Thank you soooooo much for making buying a car actually fun!! No hassles, no pressure, just great service! Thanks again. We will be back for sure!Rhonda and Jeff

Great Experience

Dave and I purchased a 2014 TDI Premium Passat. From the moment we stepped on the premises on Lunde's Peoria, Randall Walker was there to greet us in a most professional, courteous manner. Through out the process (and the word process hardly applies) more the experience, of purchasing Randall was and is without doubt the best we have experienced in over forty plus years of car and truck purchasing. This gentleman and I use the term only deservedly left no stone unturned in regards to the Passat or any other vehicle in which we showed interest. Randal explained that it was Lunde's and his duty to have us leave completely satisfied in all aspects, service before during and after, warranty,options available to us in regards not only to the vehicle itself but leasing options etc. At no time were we pressured,talked "down to", hurried,or not given a completely honest answer. I must tell you that we did visit other dealerships and this certainly was not the case with the dealerships itself nor most certainly the sales consultants. Dave and I returned immediatley to Lunde's Peoria and dealt with Randall. In fact we have given Randall's name and location to two close friends who will be soon making purchases, this was done over dinner with a party of twelve and all twelve were impressed when told of Randall's expertise regarding our experience. Please feel free to contact Dave or myself if you have any questions to which I might not have given the answer. Your dealership is fortunate to have a sales consultant of Randall caliber. I assure you that we will be back at Lunde's Peoria and sales consultant Randall Walker when making our next purchase.

Our Second VW

This is our second Jetta Sportwagen that we have purchased from Peoria VW, and thanks to Doug Luoma it was a fun experience. Doug is knowledgeable, honest and a pleasure to do business with. He made sure everything with the car was perfect and that we knew every detail of its operation. We drive over 150 miles to Peoria VW, but the service makes it worthwhile!

This car buying experience has been by far the best car...

This car buying experience has been by far the best car buying experience. Jeff was very helpful, courteous, and a no pressure salesman. We felt very welcome by all the staff. We will be in the market for another vehicle in the near future and will seriously consider returning to your dealership and would love to work with Jeff again. Thank you so much for every thing.

What an awesome purchasing experience . Lunde is clearly...

What an awesome purchasing experience . Lunde is clearly received the #1 ranking in customer service cause they truly deserved to . Dean , was a pleasure to work with from start to finish and I'm honored to recommend him to anyone In the market for a new or used vehicle. Thanks Lunde, team for an awesome experience !! You have won my business for life , other dealerships could learn a few things from you folks.

WOW experience!!!

This is the second car I have purchased from Ty in less than a year. I can't imagine working with anyone else anywhere. Ty is awesome! Any business he worked for would be well represented. Also, my experience with finance was also exceptional. Docs were all prepared and the process took less than 10 minutes!!! Not sure why this isn't the way all auto dealers behaved?!

I have bringing my 2009 (Sleigh) into Lunde's VW for...

I have bringing my 2009 (Sleigh) into Lunde's VW for the last fewyears. All I can say they are GREAT. I have been an VW enthusiast most of my adult life and my Family has owned over 30 VWs. We are a Volkswagen Family . Even now there are two 62 rag tops ,a 70 and a 69 bettles. When I come in I meet other fans and we talk VW. Everyone is nice and treat you like family. It is fun to get my service done at Lunde's Peoria Volkswagen. Santa Fred Santa in Arizona LLC.

Excellent

VW Eos 2010 This was the best experience my husband and I have had during our car searching process. We went to many dealerships to just be poked and prodded for hours until we finally were able to leave. We have never financed a vehicle before due to all the horrible experiences that I have had in the past, and your staff has truly showed us the difference in REAL customer service and having a knowable staff that actually care about what the customer wants. Thank You So much to Randall Walker. He was very respectable and made sure all concerns were meet. He is an excellent sales consultant.

Great dealership - great buying experience

Recently purchased a 2013 VW Golf TDI from Lunde's Peoria Volkswagen. I had a great experience from the moment I walked in the door. My salesman Ron made the test drive quick and informative. When I decided to buy, I was amazed at the low sales price offered to me right off the bat, below dealer invoice! They were also very fair with my trade-in value. All of this without the back-and-forth pricing haggle at other dealers I have encountered. Highly recommended if you're in the market for a VW.

Everything at Lunde's is A++++

I called to speak with Bill Grace to notify him that I was having a problem with an airbag error code in my 2012 Golf TDI. I brought it in, he kept me updated he explained everything that was going on. They had to order a new part so he quickly got me into a loaner so I could get back to work. My car was fixed and ready the next afternoon for pickup. Bill is an AMAZING employee. I love to deal with him for all my service needs and feel that he always gives 110% no matter how small or large the job or request is. He is truly and asset to Lunde's. (Doesn't get any better than customer service by Bill Grace) I live in Gilbert (53 mile one way and I live 3 miles from the "other" VW dealer) but will drive just to have Bill take care of me and my Golf. This is a great dealership and worth any drive if you are looking to buy a VW, get service or buy parts. Hats off to Lunde's for EXCELLENT service!

I went to Peoria VW looking to buy one of their CPO 2013...

I went to Peoria VW looking to buy one of their CPO 2013 Tiguans.I ended up driving the Tiguan, a Jetta TDI and a GTI, they were very patient and let me drive whatever vehicle I was interested in, so huge kudo's for that.I finally settled on the CPO Tiguan and the process fell apart in the trade-in appraisal phase. They ended up offering me about 4K back of wholesale KBB and didn't want to budge from their offer.Unfortunately I did not end up buying at Peoria VW, but instead went to VW of North Scottsdale directly after and purchased a CPO 2013 Tiguan. VW of North Scottsdale had no problem matching Peoria VW's price and gave me full wholesale value for my trade. I was in and out in a matter of 45 minutes, and almost zero effort on my part because I had my financing pre-approved.I'm sorry that we couldn't make a deal because I live right next to Peoria VW and ultimately, they had better customer service up until the trade appraisal. I would recommend Peoria VW if you know exactly what your trade in is worth and stick to your guns. Otherwise I have a feeling that they make alot of extra income from lowballing trades.If the management from Peoria VW read this, here's a suggestion:You're doing ALOT of things very well, don't follow all the other dealers and become the greedy piss poor dealer experience we've all learned to hate. I'd hate to see you guys miss out on customers and sales because of greed. Losing some money on a trade in is fine, but 4K back of wholesale is insulting, and turns the whole experience sour.

Best dealership ever!

Purchased a certified pre owned 2012 GTI, my salesman Ron was absolutely awesome as well as the rest of the staff. Best car buying experience ever, thanks!

I am writing this review because Dennis Lunde runs the...

I am writing this review because Dennis Lunde runs the BEST dealership I have ever encounter. I have bought 16 cars in 5 different states since 1989 and I have to say that his dealership is the best in ALL areas. Sales to service to parts all get an A+ in my book. No wonder they are the #1 VW dealer in the USA. I went to the two dealerships in my city of Gilbert and then Mesa but was not impressed and definitely didn't have a great experience. My first encounter with Lunde's was with Bennett and she was was amazing, then it was with Phil and he was excellent. I have been dealing with Bill in service for my Golf TDI and I wouldn't go to ANYONE else. He is truly an amzing employee and Mr. Lunde should be very proud to have Bill working in his dealership and representing it. I live in Gilbert, AZ that drive to Lunde's is a little under 60 miles one way but I will drive that to get their great customer service as it is worth it. Thank you all for everything.. Mr. Lunde, your dealership should teach others in "the Valley" what customer service truly is. Your dealership is #1 in the USA for a reason. You should be #1 in this site too.

I worked with Bennet online then with Dean at the...

I worked with Bennet online then with Dean at the dealership. Both were down to earth, I didnt get the typical sales speeches. I really appreciated the fact I received fair offers on the vehicle I was buying and on my trade the first time. I didnt have to haggle. When the original deal broke down because I couldnt drive manual, Dean and the team were able to switch gears without hesitation and get me into something I was comfortable with. I appreciate everyones patience and none of the typical dealer tricks.

Done in a day

In the market for a newer diesel Jetta, I had done research on what exactly I wanted. My representative as with my dad were suggesting the automatic over the manual transmission, so I did very much consider this with multiple test drives. I ended up going with the manual, and as it has not even been a day yet I am extremely satisfied with the transaction. A definite thank you to Ron Carter for helping us out with this. A very good experience.

Great service department!

2002 Ford Taurus station wagon. Non-warranted. Air conditioner hose leak and gas line hose leak. It was coming to the end of the day. Was seen immediately. Waited in the pleasant waiting room comfortably for an hour and a half to hear the determination. Enjoyed the pastry and coffee. Left the car overnight until it was fixed. Was valeted home and picked up by a courteous driver. Everything worked fine afterward. Everyone was professional and courteous. Very pleasant experience considering how hot it was and that I had to be without the car.

2013 Jetta

2013 Jetta, Daniel was great, not the usual car salesman hassle, loved our experience. Also Nathaniel who did out paper work, same thing, super fast. Best car purchasing experience we have ever had. FYI Love the car!!!!

great dealership

What a dealership...no hassle or pushing salespeople.Everything was explained thoroughly and the working knowledge of the car was gone over with US so we understood how everything worked.The car was given to US very clean with no damage what soever.

About 8 months ago, I've bought a 2012 Passat. Peoria...

About 8 months ago, I've bought a 2012 Passat. Peoria Lunde is conveniently close to my home, and in the past months I brought in my vehicle for scheduled service and several items that had to be replaced or fixed. Throughout my visits, I got to deal with most of the service consultants, including Neil and Kyle, but especially Keith Gallaway, who is the service manager at Lunde's. I was very impressed with the way Keith has been handling my issues with the car. He listened to every of my comment and remarks on the vehicle and made sure that the technicians checked the vehicle properly and if needed the necessary part got replaced. Especially with one issue that created a noise on the rear axle, Keith showed a lot of patience and understanding and made sure that the issue was resolved in the end. During my visits, I got to talk to the salesmen as well and had a chance to test drive some vehicles. It is very rare to find a dealership where the salesmen are not pushy and annoying. Lunde's VW is definitely one of them. Everyone in here will give you plenty of courtesy and space, and will not make you feel pressured into making a deal. I can only recommend this dealership and their service department. Oh, and the complementary car wash is not too bad either...

The BEST dealership in Arizona!

If you are looking to buy a VW (or a used car) you don 't need to look any further. Lunde's is truly amazing and you will not find a better experience with sales or service. I live almost 70 miles from this dealership and I drive for service when it is needed because they blow every other dealership OUT OF THE WATER when it comes to taking care of their customers. Thanks to everyone at the dealership for making the customer the #1 priority. Every other business can take a page out of their manual because they really set the standard.

Went in for a oil change and it was fast and the guy Bill...

Went in for a oil change and it was fast and the guy Bill was just the nicest man (funny too) he really made the trip there worth it. I will be back for my next service there everyone was so nice and Bill was very helpful with all my questions. The car was beautiful when i got it back I have never had such good service. The popcorn in the lobby was nice touch too.Rebecca Gamertsfelder

I'm glad to have had the opportunity to do business...

I'm glad to have had the opportunity to do business with Lunde's VW. Chase was very professional and easy going, which made the sale go a lot smoother than most other dealership experiences I have had in the past. I have owned Mercedes-Benz and BMW's in the past, but was treated better at this dealership. Troy and Chase worked very hard to get me the vehicle I wanted at the price I wanted. The whole process was as low pressure as it gets. I would definitely return here for my next vehicle, and will make the trip from North Scottsdale when my vehicle needs to be serviced. No other VW dealer in the Phoenix area can compare to Lunde's.

2013 gti

Lunde vw was my first stop in the car buying process. The original salesman was very helpful and no pressure. I shopped around and wanted to give them the last shot so I emailed my guy and he replied that was no longer there but recommended his former partner Dean Minette. I got in touch with him he was also very easy to deal with and treated me like a customer not a piece of meat. I bought the car from him and am very happy. Everyone there was professional and friendly.

By far the easiest and most memorable car buying...

By far the easiest and most memorable car buying experience. Brad was incredible! We solidified the deal over the net and had not seen the car personally beforehand. We relied on Brad's judgment which was spot on.

Very pleased with Bennet Foreman, she is personable,...

Very pleased with Bennet Foreman, she is personable, responsive and pleasant. Rick Doschadis was exceptionally nice and helpful when he delivered our car. (also had a clever sense of humor). Accounting dept. needs to speed up their act...a month to get a title is a bit ridiculous. The general sales manager also needs to realize that "one size (policy) does not fit all" when he insisted on a wire transfer. This is the second vehicle we have purchased over the internet from Lunde's. Overall they are exceptional in customer service and would recommend to anyone considering buying a car on-line to choose Peoria VW.

We had a wonderful experience at Lunde's Peoria...

We had a wonderful experience at Lunde's Peoria Volkswagen! Everyone was so friendly, the atmosphere was great, and it was such a stress-free car buying experience. I had a car delivered from out of state, and the customer service and follow up from everyone on the team was fantastic. They kept me in the loop on when it would arrive, and even had it come in 2 weeks early! I have always had Volkswagen's, but it's always a matter of where you are going to purchase from. I will always return to Lunde's, and would refer any friends and family there who are looking to purchase a car.

This was the best experience I have every had purchasing...

This was the best experience I have every had purchasing a vehicle. As a HR Manager for a major corporation that prides itself on customer service, I can tell you the customer service, relax atmosphere and complete over all comfort I felt dealing with Bennet, Daniel and Brad has been unmatched by all other dealerships.

I like the approach of not pressuring the customer, I end...

I like the approach of not pressuring the customer, I end not buying anything under pressure, the staff was very helpful, the car price was wonderful, overall I am satisfied with my experience at this car dealer, they are excellent, knowledgeable, helpful, friendly, understandable and respectful of the customer decisions I really appreciate that.

I walked into this dealership because it had such amazing...

I walked into this dealership because it had such amazing reviews on both Yelp and Google. Lund's reflected those reviews 100%. I felt welcome from the moment I walked in. Doug Luoma was incredibly kind and was extremely knowledgable of all the vehicles there. He truly believes that Volkswagen builds amazing vehicles and it lead to my purchase on a 2012 Passat. I shopped them first, went and checked out all of the dealerships around, and still ca,e back because there was no comparison. This is how a car dealership should be ran.

I must say that from start to finish with the whole new...

I must say that from start to finish with the whole new car buying process was first class. No haggling No pressure sales just top notch service and treatment.

Every aspect of my 2013 VW Beetle TDI purchase met or...

Every aspect of my 2013 VW Beetle TDI purchase met or exceeded my expectations. I had already made up my mind what I wanted to buy and was dealing with another dealership via the internet when I happened to read a consumer review about Lunde VW. Out of curiosity I visited their website, found a vehicle I loved and initiated an internet quote. Xavier responded quickly, gave me a no haggle bottom line quote and after a few emails back and forth we settled on a price I was happy with. Living 250 miles from the dealership, I bought the vehicle on-line and had the vehicle personally delivered to me by Dean Minette. Seeing my new vehicle for the first time AFTER purchase, I was thrilled!!! Having bought several new vehicles over the years, this purchase was easier and less stressful than any before. When I purchase my next VW it will be from Lunde. Thank you!!!K. OronaSpringerville, AZ

Very open, honest folks who treat you right and give you...

Very open, honest folks who treat you right and give you the best deal they possibly can. Very personal service and they greet you with a smile, show you the CarFax (used car purchase), and walk through the process as methodically as needed. Highly recommended!

Buying a new car should be a feel good experience. That...

Buying a new car should be a feel good experience. That is not the way it is at most dealership with their high pressure sales efforts. Jack Jenkins was a true professional who treats you like a friend. Jack and Rick Doschadis put forth extra effort to find the car I was looking for. This was a rewarding and feel good experience.

I usually dread going to a dealership to shop for a...

I usually dread going to a dealership to shop for a vehicle. My husband and I had done a lot of research on what we wanted and really had only planned on test driving vehicles to decide on a standard or an automatic. They found the exact cars that we wanted to test drive over the internet, we drove 2 hours to the dealership and ended up buying the very first car that we test drove. Everyone was extremely friendly, they were not pushy and it was really nice test driving without a salesman in the car. The paperwork was fast and the employees were knowledgeable and efficient. It was an extremely pleasant buying experience and I have already recommended this dealership to friends and family.

Everyone was kind and helpful. I am pleased to say they...

Everyone was kind and helpful. I am pleased to say they were not the pushy sales man type of dealership. They went above and beyond to fix an aesthetic issue on a used car we bought. They could have sold it to us as-is but went out of their way to make us happy. When we didn't have reliable transportation while we were waiting for the car to be ready they gave us a loaner car. I was recommended this dealership from a friend and I will be glad to recommend them to anyone.

From the very beginning, this dealership was amazing. I...

From the very beginning, this dealership was amazing. I first called to ask about the "sign, then drive" promotion and spoke with Bennet who answered all of my questions. She asked if I was coming in to the dealership that day, and when I said I would definitely be in about an hour later, she told me to ask for her - that she wouldn't be my salesperson, but she would set me up with the perfect person and make sure I was taken care of. Once we arrived at the dealer, I asked for her and she immediately came over to shake both mine and my mom's hand. She introduced me to Doug, who also shook both of our hands. He brought us over to his desk and asked me one question - what was it that I was looking for. I explained what I wanted/needed, and initially it wasn't something that the dealership could provide (no money down and monthly payments under $195)...but I came to find out that no dealership could have provided that. Doug took very minimal information from me (I never had to give him my license or any personal information, which was extremely comforting) and went to speak with the sales manager, Troy. As he thought, it turned out not to be possible. We spoke a bit more, sharing little stories about life, and then decided that we wanted to check a few other dealers before making any decisions. Doug gave me his card and said if I needed anything (whether it be help with a car or anything else), to give him a call. I went to two other dealerships (Larry Miller Hyundai, Bell Rd and Bell Road Toyota, Bell Rd) that afternoon, and when we arrived at the Toyota dealership, we were attacked with "No" and "It will never happen", among other incredibly rude things. Having come from dealing with Doug, these salespeople were shocking in their behavior and got me so flustered and defeated that I thought there was nothing that could be done (which is what the men at Toyota told me, word for word). I was leasing a car from Toyota and was coming to them to get ANOTHER Toyota, yet they were still treating me this way. I pulled out Doug's card while still there and called him, wanting to know if what they were telling me was the truth. He told me that some of what they said was false, but some of it may be true. When I asked what I should do (because now I was so upset I had no clue what to do), he said that he would love to see me come back to him but that he wasn't sure if he would be able to do anything either...but that he would try his hardest. He said that he didn't want to lie and say that he could take care of everything, and even though it wasn't exactly what I wanted to hear, his honesty was extremely comforting. We immediately left and drove back to Doug, with only 45 minutes left until they closed for the night. The second we walked in, it was a whirlwind. He asked me a few questions about my credit, and was honest enough to say that based on what I had told him, he wasn't sure if my credit would be deep enough to be approved for a car. He went to talk to Troy again, came back, and we began talking about all kinds of things (he was so wonderful during this whole process, asking if we wanted/needed anything). Troy came back with this big smile and said "You were approved!" like they knew it would happen. He said my credit was perfect and that there was no way that I would have been denied, that he had no idea what Toyota was talking about. My mom and I both began to cry because something wonderful was finally happening for us and these people were being so amazing. I took a test drive in the model that I would be leasing, completely fell in love with it, and the moment we arrived back to the dealership (which was now closed for the night, yet they were staying to help), we all decided that I would come back the next morning to pick up my car. As it turned out, the car I test drove was available - and it was everything I could have wanted (the right color inside and out, only 10 miles on it, everything). We went home for the night, came back the next morning, and the car had been detailed perfectly. Doug went over every tiny thing he could think of in the car, answered every single question, and even showed me the safety differences between my old car (a corolla) and my new one. While he was doing this, he had a rag in his hand and anything he saw - no matter how small - he wiped off. He made the car absolutely spotless for me. The service manager came out at the same time and told us some cool things that the dealership does for it's car owners and other people that have Volkswagen's - he was wonderful as well, although I cannot remember what his name was. I took the car for another drive with Doug so he could show me a few last things, and when we came back, Doug showed me around the dealership. He brought me to the service center so I could see where my car would be whenever I needed to bring it in, gave me the business cards of each service tech and manager, and even bought me a VW key chain. Just before walking out, Troy and Doug both gave us huge hugs and congratulated me.I have had my car for 4 days now, and cannot say enough how much I love it. Doug called me to check on how I was doing and if I was still happy (he had to leave 2 voice mails because of my work schedule), and it was so wonderful to get to talk to him again. The car itself is perfect, but what made everything better was the service, attention to detail, and personal responsibility these people took. I will NEVER forget this experience - it was everything a car buying experience SHOULD have been, but rarely is, and SO much more - and I have these wonderful people to thank for all of it. I will recommend this dealership as well as Doug, Troy, and Bennet to anyone and everyone. These people are exceptional in their customer service, kindness, and knowledge, and the VW brand is better because of them.

No games, no pressure, listened to my needs, and worked...

No games, no pressure, listened to my needs, and worked with me to get the deal I needed. I've been to many dealerships in the Valley, so I can speak with authority - you owe it to yourself to talk to Wayne Martin first.

So I recently went on a mission to find my daughter her...

So I recently went on a mission to find my daughter her first vehicle. I am adamently against car salesmen because they are dishonest and decieving. (living with one for about 8 years taught me that ) She found a couple that she liked online so off we go...the first was at Lunde's VW in Peoria, AZ. I explained to the salesmen he was trying to sell to my ONLY daughter and that it was important that he treat her like she was his own. After test drving the vehicle it ran good but smelled funny afterwards so he said he would have his repair department look into it before he would let her buy it. (Surprise) We went to other dealers (whole other story of typical salesmen for another day) and didn't find anything worth buying. The salesmen Phillip Vigarino, called to say there was nothing wrong with the vehicle. ( suspicious but ok ) She bought the car and they even had us in and out of the dealership within 50 minutes (Brad was amazing, impressed). About 2 weeks later we noticed the heater didn't work and took it to my mechanic, $1000 repair to fix the heater ( xxxx no ) Called Phillip and told him I was not happy, he said to bring the vehicle back to the dealer and he would have his repair people look at it. (ok thats a start) After a few minutes waiting Phillip came back to say that they would fix it!! (Ok now I'm not sure I would go anywhere else), however now hes offering her a loaner car while they keep hers (Ok now I'm hooked) The vehicle runs great, looks great, it ended up being a perfect experience for her. I highly recommend Phillip Vigarino at Lunde's Peoria Volkswagon on Bell rd in Peoria if you are looking for a new or used vehicle. I wouldn't go anywhere else!

I found the vehicle online, so dealt with Bennet on that...

I found the vehicle online, so dealt with Bennet on that end, then with Daniel when I got down to actually make the deal. Everything went well, although I felt that Bennet might have made up the sudden phone call and appointment they supposedly set up to view the vehicle I was interested in the next day...I was very serious about the vehicle, so didn't need to be pushed into committing to it just to beat someone else out of it. It had been online for at least a week, so I found it hard to believe that all of a sudden I was 'competing' with someone else for it. When I was at the dealership, Daniel also used that strategy by casually mentioning that they had several calls on that particular vehicle just that morning. I seriously doubt that was true either, and it certainly didn't sway my decision in any way, just made me think they were typical car salespeople only interested in making the sale!During the financing part, he (don't remember his name) was not told any of the details in advance(my down payment, the $100 Yahoo discount, etc.), even though I had paid to hold the vehicle, but finally got it straightened out and signed the papers. I did feel slightly pressured to sign quickly without thoroughly reading the contract, and was quite dismayed later when I read the contract and saw the $399 Dealer's Documentary Service Fee, which he conveniently skipped right over without mentioning during the signing, and which I find an extreme fee for filling out some paperwork!Other than that, the car seems to be running well and I am pleased with my purchase.

I'm torn. They weren't too interested in selling me a...

I'm torn. They weren't too interested in selling me a Routan but I bought one the same day, different dealer. They are nice though and probably good to deal with if they take you seriously enough. This is my 4TH, dealer purchased, VW in about a decade and I usually take my service to camelback vw but will give this service department a shot because it's easier for me to get to.Only issue I had with staff was with Xavier who wouldn't tell me anything (I asked if a certain Routan was still available) without getting my number to call me.

Being a first time car buyer I was a bit nervous after...

Being a first time car buyer I was a bit nervous after hearing so many horror stories about friends and family horrible experiences. I found the car I was looking for on Auto-Trader and contacted Peoria Volkswagen. They were quick to respond and were able to get the deal done smoothly. I am a recent grad with sub-par credit yet, they were able to qualify me through Volkswagen College grad program. Phil was awesome and made the whole transaction run smoothly even during a hectic time being that it was the holiday's as well as the end of the year. Bennet was always willing to help me when Phil was not available and was very accommodating during my time at the dealership. After the sales part was taken care of I had the pleasure of meeting Brad who was a finance manager. He had me in and out in a few minutes. Though he let me know about all the extra products i.e, insurance, warranties, etc; I never felt pressured or forced to purchase anything I wasn't comfortable in obtaining. All in all I'm glad I did business with Peoria Volkswagen. Though there are three Volkswagen dealerships between my house and them it was worth the travel. They have a customer for life as well as my sincere recommendations to whomever I encounter wanting to purchase a vehicle.

Our friend, Mark Miller works at this dealership, and...

Our friend, Mark Miller works at this dealership, and went in with us on his day off to make sure we found suitable cars, and were taken care of. We sure were taken care of! After we found 2 used cars, Mark introduced us to Jeff Leovic, who took care of every detail. He even touched up a few scuff marks on my toyota. We bought 2 used cars that day, and he went over details of the operation of both vehicles. Jeff then sent us over to Brad Thompson to handle the financing. He was also very friendly, and efficient. The dealership also talked to us about ways that they provide excellent service to the cars after the purchase. I would highly recommend this dealership. Everyone was friendly, and customer service oriented. The next time I am looking for a new or used car, I would look to Lunde Peoria Volkswagon first.

Ty was awesome, but Brad was very short with me when I...

Ty was awesome, but Brad was very short with me when I asked about pricing details. I had gone through my credit union for a used car loan and needed Brad to send some documents (with my details as well as the vehicle I was going to be purchasing) to the credit union, as well as CC me in the email. I wrote down my email address and he did not type it in right. A few days later I received a call from a gentleman in Oregon saying that his daughter was receiving the information that was meant for me. I'm glad my SSN wasn't on there, but I was very upset that not only did Brad give me the cold shoulder when having to deal with me, but he also messed up and sent my personal information to someone else's email when I wrote mine down as clear as day. I was never notified by the dealership, only the gentleman from Oregon. Ty and Bennet were really amazing though. I would recommend this dealership to anyone! Just avoid Brad...

Ron waS very easy to work with. Trustworthy, knowledgable...

Ron waS very easy to work with. Trustworthy, knowledgable and courteous. Would recommend him and this dealership to anyone looking to buy a new or used VW.

I leased a new Passat and Jeff was very helpful, honest...

I leased a new Passat and Jeff was very helpful, honest and valued my time. He also demonstrated the blue tooth for my phone and the features on the car that I was not familiar with.

I am very pleased that I went through Peoria VW to buy my...

I am very pleased that I went through Peoria VW to buy my new car. I found myself talking about the dealership more than the car! I recommend that you try them out first before going to another dealership just to have the experience.

We were pleasantly surprised at the personal welcomes...

We were pleasantly surprised at the personal welcomes from folks we had only spoken to on the phone. The receptionist and the sales person I spoke to came over to introduce themselves even though they were not directly involved in the sale. The overall dealer experience was excellent. We first shopped online, narrowed our choices, focused on fair market value for the used Jetta we were interested in and were given enough information on the phone regarding price and loan rates at Lunde to make our trip from Fountain Hills worthwhile. I really appreciated the fact that the price and terms were just as discussed on the phone. There were no surprises when we got to the dealership. I also appreciate the offer of a loaner when we bring the car back to fix the "we owe" items discussed at the time of purchase.

Very pleased with the whole experience! Bennet was quick...

Very pleased with the whole experience! Bennet was quick to respond to my inquiry online, and dean took care of me at the dealership. Both were friendly, and very helpful!

Ron Carter, wonderfull smile, patient, warm and friendy...

Ron Carter, wonderfull smile, patient, warm and friendy and a very good listener. Product knowledge A+. Everyone is treated Like GOOD Family menbers. VW has a very user friendly approach,

My experience in purchasing my 2009 Chrysler 300 can be...

My experience in purchasing my 2009 Chrysler 300 can be described as good to excellent. Daniel, Bennet, and Troy were very nice and professional, and helped us through the process.I did feel that the finance manager was not overly friendly, and just trying to sell add ons. Not a horrible experience, but not as good as my experience with the sales department.Now for a total negative:I bought my car on Sunday. There were two appartent problems by Monday. 1) The tire light went on. When I went to Discount to have the pressure checked, I was told there was about 27 pounds in each tire. Also, the passenger side mirror cover kept falling off. I called the dealership on Tuesday morning. Mainly, I wanted them to be aware about the tire pressure so that would be something they double checked for other customers. I also wanted to know about fixing the mirror cover. The woman who anwsered the phone was TERRIBLE! I'm sorry I didn't get her name, but it was on November 20 in the morning. She kept making excuses about the tire pressure. It would have been easier for her just to say, "I'm sorry that happened, thank you for letting us know". She also seemed unconcerned about the mirror cover. The experience on the phone with this woman almost totally negated the positive image of your dealership.Follow up: (added less than 1 hour later) I just received a call from Chuck,the GM with an apology, and a promise to use this information as a training tool. Thank you, Chuck, and very impressive!

Outstanding, honest and reliable service. Friendly and...

Outstanding, honest and reliable service. Friendly and timely as well . Thank you for your service. I will refer my friends and family in the future.

I want to first and foremost say that my experience with...

I want to first and foremost say that my experience with Lunde's was worth the 50+ mile drive that I embarked on to get there. I spoke with Bennet over the phone initially and she was professional, very knowledgeable and friendly. When I arrived I was greeted by Rick who was also friendly, professional and very polite. He showed us the car that we came to see and we took it for a test drive. When we came back to the dealership we were greeted by Bennet and then she introduced us to Phil. Phil has a great personality and I was very pleased with his professionalism, courtesy and politeness. (We were offered water and popcorn by everyone that we encountered) The car buying process with Bennet, Phil and Rick was the most pleasurable experience that I have ever had buying a new car and I have bought about 17 in the last 20 years. (no exaggeration) I would definitely refer anyone that I know to Lunde's and to Phil in particular as he was just a really great guy that was honest and just genuinely wanted me to be satisfied with the whole car buying process. My hat is off to Lunde's for a GREAT dealership. They also partner with USAA and that is important to most people in the the US Military and I have already referred 2 of my friends to them for a car.Thank you Bennet, Phil and Rick for such great service, our next car will definitely be from Lunde's even though we live in Gilbert, and have a VW dealer 2 miles from our house. GREAT JOB EVERYONE!! (Thanks for the shirts)

I was very impressed with everyone's professionalism and...

I was very impressed with everyone's professionalism and lack of pressure. I was allowed to decide what I wanted to buy and not pressured into buying a vehicle I was not interested in. Thanks Lunde's Peoria VW.Duane Togstad

We called about a car listed on the internet. Bennett...

We called about a car listed on the internet. Bennett replied immediately and was helpful and friendly. We went to look at the car and were impressed by the atmosphere and customer service. We bought the car, would buy a car here again, and we are looking forward to using the Service Center.

Everything from the internet sales to the actual...

Everything from the internet sales to the actual experience at the experience was absolutely top notch. I wasn't pushed into a corner and badgered with rebuttals and other offers to get me to crack and buy. Very pleasurable experience throughout the whole process. Would recommend to anybody in the market for a VW.

This was the best car buying experience I have ever had....

This was the best car buying experience I have ever had. No pressure, easy to work with,considerate of my needs and got a great deal. Dean Minette was extremely knowledgeable of all aspects of my car buying experience. He was the one that helped me to decide on a Volkswagen that I wanted. I would definitely recommend Dean and company to anyone looking to buy a car.Alan

By far the BEST car buying experience I have ever had....