Livermore Auto Mall: Honda, Audi, Subaru, Jaguar, Landrover, Porsche

Livermore Auto Mall: Honda, Audi, Subaru, Jaguar, Landrover, Porsche

3600 Las Positas Rd, Livermore, CA, 94551

(925) 583-6115

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4.8
Overall Rating

Customer Service: 4.8 Buying Process: 4.7 Quality Of Repair: 4.9 Overall Facilities: 4.7


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Great selection!

4.3
DB on 11/15/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Friendly staff at Livermore honda. Great selection of gently used cars. Really happy with my purchase there. BJ, Dan, Ben and Mike were all great! Thanks again!


Mr. Nations

5
tracy on 09/28/2016

Customer Service: 5.0

very responsive, knowledgeable, eager answer all my question


Livermore Honda a nice dealership

4.3
Craig on 03/29/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

I bought a used Civic in December 2015 and had a good experience here. My salesman was Jim Bautista who was very nice, knowledgeable, and was not a high pressure salesman. Everything was smooth, professional, and unhurried. I would definitely buy a car from them again!


Best experience in buying a car

4.7
Alex on 12/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I was looking for a good reliable car at a good price and I found this dealership in Livermore,CA Contacted dealership and someone named Jim Bautista answered my call, we talked about the car and I decided to go for a drive test the next day, once I got there, I test drove the car and decided to negotiate a deal that would be good to me, from the beginning to the end of the entire purchase Jim was so nice, professional and helpful, he did not put any pressure on me that I was so relaxed and almost enjoying the whole process, the next time I need a car I would definitely call him again, this was the best experience ever in buying a car, I ended up happy with my new purchase, service and financing provided to me, something I never felt when I went to other dealerships.


Livermore Subaru

4.5
Tim on 09/25/2014

Buying Process: 5.0 Overall Facilities: 4.0

Buying experience was good, but definitely need more customer parking.


2006 Range Rover Sport

1
Yaseer on 09/09/2014

Customer Service: 1.0

I have called the phone number that was listed and someone answered who was very rude and unprofessional . I called back again hoping for someone else to answer who can answer my questions, but the same person picked up, putting me on hold for several minutes, later she told me that the car was sold and is not available. After several days of searching, the same car with the same dealer came back again. I have called back and again their sales person was very rude. I asked to speak with her manager, I got a voice mail and left my name with phone number along with a brief message waiting on manager's call back. I have never got any calls back.


Horrible Customer Service

1
Disappointed Customer on 08/29/2014

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

Never even heard back from them after calling several times to get in contact with someone!!!


Great Used Car

4
Ray T on 08/25/2014

Buying Process: 4.0 Overall Facilities: 4.0

I found the add for a used car I was intersested in at Livermore Honda and made an appointment for the next day to see the car. The car was even better than advertised and I bought the car that very day. Great people, very helpful.


Great Service!

5
Marc on 02/23/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I took my car in for its initial service. I liked the service manager (John) and technician (Joe) with whom I spoke about my vehicle. The service manager was very pleasant and the technician seemed very competent and knowledgeable of the vehicles.


Used Car

5
Livermore Honda on 02/18/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought a used car from Livermore Honda. I am very satisfied with the service through sales manager Adam.


Great Purchase Experience

5
Erixson on 02/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Al Ashiari was very patient, helpful and thorough in helping me with my 911 selection. The service was effortless and by far my best car purchase experience. Al Ashiari was great!! I am 100% pleased with my new 2014 911 Carrera Convertible.


Great place to buy a car.

5
Carlos on 02/07/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very professional and friendly. They went above and beyond what they needed to do to sell me a car. I will go back to buy my wife's car next year.


Amazing customer service, knowledgeable & friendly

5
Rockney on 02/06/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Al, was an amazing salesperson along with your finance manager and Mike the sales manager, they really went above and beyond to make sure I left with the car I wanted at a price I could afford. In addition, the follow up calls provided by Al to make sure I was happy with the vehicle was amazing, it really made me feel happy to have purchased from Porsche direct!


Kay &Mohamad Moazed

5
Kay on 02/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

John Bartlett is an efficient and knowledgeable person.Going to Porsche Livermore is always a positive experience even though you are paying for maintenance, etc.


Excellent customer service

5
Gordon on 02/01/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Courtesy, honesty, nice loaner car. It was a difficult PCM issue that required fitting two replacements before it was worked out. John was always forthright and made sure it was being handled they way I wanted in regard to when to leave the car and when to retrieve it.


Stress free experience

5
Shelley on 01/08/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The sales rep was knowledgeable about the cars, honest, and punctual. He got me the exact car I wanted (even that meant trading with another dealer) at very competitive price. The finance manager was never pushy to sell product or service I didn't want. It was a stress free car buying experience.


Very friendly personnel, fantastic car service

5
Bettina on 01/08/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Personnel is always super friendly and helpful. That is most important to me along with the excellent car maintenance and/or repair services you always deliver.


Great customer service

5
Easwar on 01/07/2014

Customer Service: 5.0 Buying Process: 5.0

I brought my first car in Livermore Audi. The sales team were really positive and energetic. They understood my requirements quickly and offered a competitive price which no other Audi dealer offered. My Thanks to Internet sales manger Ken Haggerty and finance manager Mike.


knowledgeable sales staff, clean dealership

5
Jeffrey on 01/07/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

the salesman knew the car and its features well. The dealership was clean and well-presented. the dealership was located next to uncrowded streets and freeway that made it good for test driving.


Very Courteous and Friendly Staff

4
Francine on 01/06/2014

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Staff was friendly and very helpful. I told her about my concern about my brakes and she told me my service would include checking the brakes. After the service was completed, she provided me with a rough estimate of when I may need new brakes and how much they would cost. This was very helpful.


Excellent service and friendly staff.

5
Douglas on 01/06/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Personal touch, attention to detail and excellent waiting lounge with refreshments and snacks. Also, I enjoyed chatting with the technician after he completed the work.


Great Service and clean facilties

5
Dorothy on 01/05/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My contacts with Subaru was a new expereince with sale persons were helping me. My Sale person is caring and making me feel relax. I was shown how to drive my new car becuase I had a 21 year old Ford Prube. It is an interesting experience and delightful. There were caring individuals when I needed help. But to bring your attention to the key for the cars. The gray key was given to me, but it does not have the key mark for the driver door, or other doors to open up. That should be corrected.


great service

5
Maria on 01/05/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience here is always great. The service people get me in get me in a shuttle asap and home. When they call to let me know I'm ready the shuttle is right there. The car is washed and ready to go. What more could you ask for.


Great Service

5
Andrew on 01/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

A positive experience must first start with the salesperson. Samnang Khon was our salesperson and he was excellent to deal with. He treated us with honesty and respect. He was very knowledgeable and informative of the vehicles you sell. Before the test drive, he showed us some of the features of the cars we drove. Once we knew, the Subaru Outback was our vehicle to buy- he made it hassle free by listening to us about pricing. We felt the price agreed upon was fair and reasonable. Once the Sales Manager agreed - he started the finance paperwork immediately and he too was very professional. We were impressed with the expediency of the whole process. The only thing I should have done was ask more questions about the zero financing through Subaru and the time frame etc. The sales manager gave us the 2.99% for the 72 months, so I know he was looking for what we wanted in monthly payments. By knowing the monthly payment for the 0% financing within the loan provisions, this would have allowed us to make a more informed decision of our monthly payments. Since the zero financing is advertised all over the vehicle market place, I felt the need to comment on this. Overall, we are very happy with your dealership. We trust that you will take care of us in the many years to come. The next day, we picked up our vehicle and purchased the maintenance along with the extended warranty. Thank you again!


Livermore Honda

4
Mike on 01/04/2014

Customer Service: 5.0 Buying Process: 1.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Easy to make appointment. Service writers KNOW me by name when they see me. Friendly and professional. Always quality work. My car is returned to me freshly washed.


Livermore subaru great customer service

4.7
Sida on 01/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Customer service is excellent in livermore subaru . Ahmad, the internet manager did a great job. I've been shopping for a suburu forester for 2 weeks and have requested internet pricing from various subaru dealers from the central central valley to the bay area. Ahmad response time was the fastest and when I called him by phone to request another price quote, he was courteous and professional and sent another quote within the hour of my request. Other dealers took 2 days to get quotes, or when u go in to test drive and had great presentation but when u asked for a simple price quote by email they dont send it or call u back. Or u get this by email, thank you for inquiring about the forester, but they dont send u a price quote. I almost bought a honda because I got the impression that sales didnt care about selling the car beacause their car were too hot now and if u dont buy it someone else will. Ahmad was different, he had a quick response to me internet inquiry, when I talk to him and asked him to send me a price he said he send it within the hour. Thanks. When I got to livermore subaru, Ahmad and the sales crew and warrenty had great customer service despite being very busy. It took 4 hours to buy the car because they were short staffed on Jan 1, but I didnt mind because they did an excellent job taking turns with showing me how the car works and setting up blue tooth...even the warrenty guy was great. All in all livermore subaru had a great staff.


Excellent service

5
Carrie on 01/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Sam was awesome! He was extremely helpful with purchasing our first Subaru. Answered all our questions and was very knowledgable about the Crosstrek which helped us make the decision to purchase it.


Incredible Sales Service

5
Cynthia on 01/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Ahmad was absolutely exceptional! I was attempting to surprise my husband with a Subaru for Christmas and with 2 children under the age of 5 at Christmas time, this is not an easy feat. Ahmad went above and beyond! The first day I made a visit to the dealership was a last minute effort to make a few decisions and actually see the vehicle after several hours of online research. I didn't have much time and he was efficient in giving me the details I needed to know in order to make a decision. Ahmad was friendly, respectful and knowledgable. Once I made the decision about the Suabru I needed to somehow figure out how to bring my husbands old Subaru into the dealership in order to determine the value of the trade in. This was a last minute drop in with my 20 month old and Ahmad was so incredibly helpful. He took my 20 month old out for walks, and entertained him while I filled out paper work and completed the transaction of the lease. I could not have been more grateful for his kindness and professionalism. Ahmad, was exceptional! And another reason why I am and always will be a Subaru customer, not only because the car is so dependable and reliable but because the customer service was above and beyond, exceptional! Thank you Ahmad! My father was a dedicated Subaru driver, he appreciated the value and dependability of the Subaru, which has passed on to my husband! We love our Subaru!


Great experience amazing prices!

5
Lindsay on 01/03/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Adam was really great to work with. He came right over when we walked in and guided us through the whole process. Really a nice guy and I'm assuming a great asset for your dealership!


Audi service

5
Tom on 01/02/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Problems are taken care of immediately. Since I have to have a car for my job, there is always a service loaner available.The courtesy of the service advisors is exceptional.


Very Good Service

5
Jayakumar on 01/02/2014

Customer Service: 5.0 Buying Process: 5.0

People with right attitude. Would like to do a special mention about Moe Rosta, answered all our questions and proven to be trustworthy & reliable


Great and friendly service

5
Eryn on 01/02/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The extra effort to make the maintenance of my vehicle more affordable. Everyone I dealt with took the time to explain my warranty, as well as scheduled maintenance details.


Great service, made car buying less stressful

5
Huong on 01/02/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Sales associate: Ahmad is extremely nice and pleasant to work with. I was in a car accident recently and needed another the car asap. I've been looking at various dealer and some of the sales assc i've spoke to and dealt with are rude and complete jerks. If I am to get another Subaru or anyone in my family wants one, I will definitely get it at the Livermoore dealer.


10 out of 10!

5
Kirsten on 01/01/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The staff at Livermore Audi are always exceptional! Johnny, Mike & Sam take great care of me and my vehicle every time! 10 out of 10! Will definitely buy my next vehicle from this location because of the great service.


Wonderful Salesperson

5
Jeffery on 01/01/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our salesman,Samnang Khon was extremely helpful in making sure we got the vehicle we wanted. He was also very knowledgeable about the Subarus and explained everything so that we understood all about our new vehicle.


Service

4.5
Robert on 01/01/2014

Customer Service: 5.0 Quality Of Repair: 4.0

After I got home and discovered that the coding of my keys was not what I had expected, I called John and expressed my concerns. He said, bring the cars back and that they would be fixed. I took my Carrera back, and, within an hour or so, it was fixed. I told John that I would bring the Boxster back at a later date since its keys functioned pretty much as I had hoped and we could live with it (lights wouldn't flash when either trunk was opened) as it was for the time being. Both John and Nick (tech) were very concerned (Nick went so far as to call me to see if I was satisfied).The Boxster keys, while not 100% correct, allow the car to be driven normally whereas the Carrera could not be locked or unlocked electronically as well as the lights not flashing. John (and Nick) was exemplary in correcting the problem once pointed out. While I believe the situation should NOT have occurred, the handling and corrective effort were great. I told John that I had not been bringing my Porsches to Livermore for service since I have a personal friend in Stockton who had been the shop foreman for the dealership when it was in Stockton and I had been having him do all my work. However, he is nearing retirement age and probably will retire in a year or so, so I have been wondering where to take these cars. After my experience with you, I have no more doubts and look forward to having Porsche of Livermore do my Porsche work upon my friend's retirement.I would like to defer correction of the Boxster keys until I bring it in for service in a year or so.


Love Livermore Subaru!

5
Brittany on 12/31/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was incredibly easy to schedule my appointment online, and the service took exactly the amount of time it was estimated to take. Also, this is the second time Matt has checked me in for service, and he's just wonderful. Very friendly, polite, informed, and helpful, without the annoying, fake demeanor many people dealing with customers can have. Lastly, my car wash was amazing! I have an 8-month-old and live on a property that isn't landscaped, so my car gets filthy. I appreciate the super thorough wash, even though it was Christmas Eve and there was a huge line of customers that came in after me.


Great service, Knowledge staff. Perfect buying Exp

5
Stephanie on 12/31/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Mike the financial manager went beyond of what I expected. He was extremely knowledgeable and answered every question or concern I had. He made the experience memorable and stress free.


Excellent Service

5
David on 12/31/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Garnet Turner was very professional and helpful in getting my A3 in and out of the shop in one day! I am very impressed as I usually don't get that kind of service. Thank you!


Smooth as can be purchase

5
Andris on 12/31/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Cant praise the experience enough- all the staff was not only attentive to our requests, but also understood our 'attitude' and respected our time and money.


Honest and professional staff.

5
Robert on 12/30/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Eric, is super awesome. He is always honest and very helpful. I feel I am in great hands with his expertise. The technical staff are always on their game in keeping my car running smoothly.


Subaru Purchase

5
Melissah on 12/28/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The salesman was polite, knowledgeable and did not present a high pressure sale. The time spent at the dealership was kept within a tolerable length. We found the deal to be fair and reasonable.


Great sales people, top notch facilities

5
Gary on 12/28/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We have purchased several Hondas from Livermore Honda over the years and always appreciate how nice everyone treats us, and the good prices we receive. Thanks to you all.


Buying Honda CRV at Levermore dealership

5
Dimitri on 12/27/2013

Customer Service: 5.0 Buying Process: 5.0

Dealership reacted fast to my inquiry about the new car. I spent less than two hours at the dealership and left in a new car. Minimum amount of paperwork.


Great Service

5
David on 12/27/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I'm a regular customer for service on my A-4. Johnny Cheng and Mike Hoffman have always provided service in a friendly manner, and answered any questions I've had about my vehicle. Both Johnny and Mike are very knowledgeable about Audi's. Great service by both!


Livermore Audi

5
Anita on 12/27/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Chris Howard and Tyler Browne were very professionaly and made the purchasing experience excellent. They provided a very thoroughly overview of the leasing contract as well as the features of the car. Chris and Tyler will certainly be my go to contacts at the dealership for oil changes, mainenance, future purshcases, etc. We are very pleased with our Audi. We have owned Volvo's, Lexus' and BMW's and will never go back to one of those cars again


Prompt, courteous service.

5
Candice on 12/27/2013

Customer Service: 5.0 Overall Facilities: 5.0

Prompt, courteous service for my first 5K on my Q5 Hybrid. Clean facility and great customer service. I will definitely go back. The Saturday hours were very convenient for me.


Great Service. Great Sales and Service staff.

5
Michael on 12/27/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Staff was courteous, professional and friendly. I was able to get an appointment on fairly short notice. The work was performed on time as promised.


Speedy service for an out-of-town customer

5
Michelle on 12/24/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was an out-of-town customer-- purchased in Marin, but needed assistance in Livermore. (my trunk wouldn't close due to being rear-ended) Despite a busy day, the staff quickly inspected the vehicle and installed a new latch. Mike in the service dept. was very friendly and helpful. Excellent service!


Awesome Customer Service

5
Sabine on 12/24/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everybody I dealt with was extremely helpful, courteous, and professional. Special thanks to Tyler Browne and Mike Benson, who made buying my new car a very pleasant experience.


Livermore Audi is FANTASTIC!

5
Kendrick on 12/24/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The staff was extremely knowledgeable and friendly. They explained to me everything they planned to do with the car, and finished the work in a timely fashion. They made me feel welcome in the dealership and treated me as if I were family.


15,000 mile service

5
John on 12/24/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Staff always know their customers. They are all friendly, knowledgeable, and go out of their way to make any visit to Livermore Audi a pleasant one.


Very Professional Dealership

5
Louis on 12/24/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Howard, Chris and the finance guy were all extremely professional! I really like how they explained the facts about the car without pressuring me into a purchase. They were very friendly and I would recommend them along with this dealership to my friends and family.


Buying a CPO Cayenne in Livermore

4.7
Jane on 12/22/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Al Ashtari was very professional in helping us decide too purchase our CPO Cayenne. He spent several hours with us with a no pressure attitude. Al is very knowledgeable about our car. l


Great staff. Awesome experience

5
Lily on 12/22/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

People were very friendly. I felt they answered everything honestly. I felt no pressure to make a decision. It was the best car shopping experience I ever had.


Best Customer Service and very Friendly Staff

5
Prudhviraj on 12/21/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service Staff are very friendly, I feel like going to friends rather than some random people, They really strive for the customer Excellence and care for them. Awesome Dealership, I would prefer going to this dealer ship even if i am 50 miles away. Johnny, Matthew and Mike are the best people to deal with. 5 star service.


Helpful and friendly internet salesperson.

4.3
Eric on 12/20/2013

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Lauren was very helpful via email when I was shopping for and ordering the car I ended up buying. She was also very friendly and helpful in person on the day I came in to purchase the vehicle.


Phillip provided outstanding customer service

5
Thomas on 12/20/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Phillip was great to work with. He is really the one that made the difference in my decision to buy from your dealership. The fact that he offered to deliver the car to Napa closed the deal.


Superb Customer Service!

5
Peggy on 12/20/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Excellent customer service from my visit a month ago until my purchase on Sunday. No pressure, no nagging phone calls. Helpful details and information was provided to make my decision very easy.


Friendly & Courteous Sales & Service

3.7
Renee on 12/20/2013

Customer Service: 3.0 Buying Process: 4.0 Overall Facilities: 4.0

Your staff was friendly and hospitable. The first salesman was very patient in showing us the used car inventory. Joseph closed the sales - very professionally.


Very nice place, great deals

4.5
Anthony on 12/19/2013

Customer Service: 5.0 Buying Process: 4.0

The way our sales man Michael kept us busy and entertained as we waited to go into financing. Also Anthony the sales manager was very helpful with everything also making me feel super comfortable purchasing my first new car.


Great people, great place to buy a car.

5
Irina on 12/19/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Tyler Browne and Chris Howard were absolutely amazing, the whole process was very transparent. Luckily I knew exactly what kind of car I want and how much I'm willing to pay; I ended up getting even a better deal than I originally expected which I appreciate a lot. Aside from the great deal I got it was also a very personable and exceptionally enjoyable experience and I would not hesitate recommending Livermore Audi and Chris Howard & Tyler Browne to anybody who is in the market for an Audi.I'm even thinking about driving up there for my service next time, instead of using a local Audi dealer in Oakland.Thank you guys again and keep up the great job.


Friendly/sincere staff and comfortable facility

5
Hala on 12/19/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Your staff is professional, knowledgeable, sincere, and mindful of our needs and what we were looking for. Your building is organized and comfortable for the whole family. Thank you for offering water and coffee.


great service from Andrew made our visit exellent

5
Felipe on 12/19/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The friendly reception and attention to detail.The gentlemen that help me and my wife did and excellent job answering our questions.This is the classy people you need in a classy place like AUDI, a very humbled gentlemen.


Scheduled Factory Service for Porsche 911S

5
Rino on 12/18/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service manager (John Bartlett) always provides excellent service, takes time to explain issues and is flexible with respect to drop off and pick up time. I also love that my 911S in the middle of winter gets a nice wash!


Great service

5
Stephen on 12/18/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My sales rep, Terry, was terrific. He was familiar with the vehicle I was interested in (certified used Boxster I saw advertised on the web) and we set up an appointment for a test drive and after that the car sold itself. He assured me that I could get better financing thru Porshe than what I had been pre-approved for - which was true. So I am very happy with the car and my experience at the dealership.


Audi dealership great facility and customer servi

4.8
Barry on 12/18/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

We were kept informed about the status of the service. It was extended due to a software upgrade. Matthew Needham was very helpful and explained the details and answered several questions. The staff were very friendly and helpful. The loaner was a Q5 which was nice.


Sales enjoyable but customer parking required

4.5
George on 12/18/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 3.0

Easy deal, no pressure sales and was able to get price and options I wanted. No pressure to take a deal on a car on the lot that was not exactly the car I wanted


Repair service

5
Rena on 12/18/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I liked the honesty that you had a problem with the part and your willingness to give me a loaner and get me on my way. The loaner, however, made me realize that I bought the wrong year Forester. The differences were night and day. My car doesn't have the pick up and over revs. Bummer.


Great service. Shuttle ride is much appreciated

5
Richard on 12/17/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Eric expedited my repair/service and completed the work on a very busy Saturday at Livermore Honda Service Dept, so I was able to pick-up my vehicle that day


Great deal w/o the sales pressure

4.7
Uddhav on 12/17/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

The best thing was this gentleman, Pete Petrovich. He is one of the reasons I got my Honda CRV-ELX from Livermore Honda, other than, of course he giving us a great deal and helping us all the way without at any point making us feeling pressured.He was forthcoming, easy to talk to, honest, polite and friendly. I instantly liked him when I chatted him the first time on the phone and the in-person experience was only better. We are planning to get a pre-owned certified Honda Fit soon for my wife. I am not going to be researching too much online. We will be going straight to Pete.Btw, me and my wife went back the immediate next week after purchase to meet this wonderful person just to say Hie. Need we say more.


Repair

5
Scott on 12/16/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Easy to work with. Knowledgeable, honest in providing information, willing to help, informative and willingness to be flexible. Also informative as to possible issues with vehicle if you choose to do repairs yourself


Great service. Clean and pleasant facilities.

5
Tue on 12/16/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought 3 Subaru from Livermore Subaru and have had them serviced at this dealership. I always waited for my car and it was a pleasure to be at the place.


Friendly service, quick turn around

5
Heather on 12/16/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Although there were more than a dozen cars ahead of mine at the time of drop off, my adviser told me what time the car should be done, yet my service was actually completed an hour before I expected it to be ready! I also forgot to print out the online discount for an oil change, but the adviser still gave me a great deal on service.


Vehicle purchase

5
Edward on 12/16/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I had a very positive experience with Michael Metcalf, leading to our purchase of a Subaru Forester. We were able to find the car of our choice though it took more time than expected, but that was beyond the control of the dealership. Michael is very personable, professional, has a fine knowledge of the Subaru line of vehicles, and clearly enjoys his job. Keep him on the payroll!


Great service, free coffee and snacks, very clean

5
Judy on 12/16/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everyone there was friendly and very helpful. Not pushy about buying a car. They went out of there way to make sure that my payments were where I wanted them.


great service

5
Aaron on 12/16/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

great customer service. all the sales people were very knowledgable and friendly. very easy to work with. best experience i've ever had buying a car. would definitely recommend livermore subaru to friends and family.


Wonderful service and attention from Sales!

5
Zia on 12/14/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ahmad was very attentive to our needs. He took very good care of us. He was also very patient. He showed us all the different vehicles we were considering and helped us narrow down the choices. He then helped us choose the model that fit us best. I was very pleased and happy with the service and attention Ahmad gave us. I have already told many friends and family members of the great service I received from Ahmad and this dealership.


auto repair service

5
Mario on 12/12/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

the service advisors keep you informed, explaining without using jargon and the technicians make everything work alerting you of any needed discovery repairs. can't improve on perfection.


Best Service Team.

4.7
Ken on 12/12/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

From the time you arrive until your work is completed the staff makes sure that you're taken care of and comfortable, they are very accommodating. The service technicians do their work efficiently and timely and go out of the way to make sure you are satisfied.


Great service over and above

5
Valerie on 12/12/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

When I eventually located a service person, he handled everything perfectly. He even went and got my car from where it was parked to a closer service location.Then to my surprise he said they would also wash the car for free!


Great service

5
Sarabjit on 12/11/2013

Customer Service: 5.0 Buying Process: 5.0

The sales team we're extremely responsive to my specific needs. The team (Tyler Brown) also helped deliver the car to the house- to create a nice surprise for my wife.


Great repair service

5
Donna on 12/10/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Quick responseI did not have an appointment, but was experiencing an issue and decided to stop. A service person greeted me immediately and had a technician check on the issue. The part was ordered and an appointment set up. Efficient use of my time!


My recent Service Experince

3.3
James on 12/10/2013

Customer Service: 4.0 Quality Of Repair: 3.0 Overall Facilities: 3.0

Ease of scheduling online. My service advisor Garnett was a pleasure to work with, while there was som delay in meeting the expected delivery she was quick to provide a solution that met my needs


Great service, friendly staff

5
Melissa on 12/10/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ever since last year, when I first went to Livermore Subaru to buy my beautiful Forester, I have been treated well, people remember me by name when I go for a service or check-up, and everything always takes place in a timely manner.


Good Experience

4.3
Vivek on 12/09/2013

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

It was a good experience, will recommend. Sales personal was very co-ordial and ready to answer any questions. They didn't try to force sell anything.


Friendly professional staff

5
Thomas on 12/08/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The friendly professional staff. Dan Liu was helpful and informative in my search for a 911. Thanks Dan. I also want thank John, Bryan and your technicians from parts and service. I had the rock block installed on the car. The 911 looks great.


Great people and great service.

4.7
Robert on 12/08/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Everyone that I came in contact with was very professional and knowledgeable on how to treat the customer and about the product. Lauren was great to deal with.


Impecable Service and facilities

5
Henry on 12/08/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

From beginning to end, a CLASS Act! The Service from Mathew and Johnny is always right on! They are on top of everything, great clear communication and attention to details. Love the whole staff! Keep up the great service.!


great service

5
Raymond on 12/08/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very efficient in processing our request from the auto show and finding the car that we where interested in. Friendly and helpful about our needs and wants


I Heart Livermore Honda

5
Monica on 12/07/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Dennis and John were great. They always greeted me with a smile. All questions were answered in a timely manner. Sandy the Finance Manager made signing papers an enjoyable experience. Since my purchase, I have sang the praises of Livermore Honda.


Excellent service, friendly staff

5
Kelli on 12/06/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Prompt, professional, welcoming, and responsive service. Every person with whom I have interacted at the dealership (sales and service departments) has gone above and beyond to take care of my vehicle and to treat me like a valued customer.


J. BASSETT............THE HOUUND

4.7
Jeffrey on 12/06/2013

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

THE SERVICE DEPARTMENT IS ALWAYS THERE TO GREET AND SEE WHAT THE PROBLEM IS AND VERY, VERY FRIENDLY..ALSO KNOWLEDGEABLE ABOUT WHAT ISSUES I NEED TO BE RESOLVED...


Reliable service

5
Sean on 12/06/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The Service Reps are always courteous, knowledgeable and prompt with follow ups and call backs. I've taken my Pilot to Livermore Honda for all its service maintenance and repairs and I have never had a complaint, dissatisfaction or disappointment. I also love that my car gets washed after getting serviced and there's a courtesy shuttle when I need it. Keep up the great job!


Great Service

5
Melissa on 12/06/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very happy with the purchase! It was my first car purchase and I am very glad that Bijan was the person to assist me on my big decision.


Awesome service

5
Barrett on 12/05/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was very fast dropping my car off and picking up. Spent almost no time in the dealership and was on my way to work with my loaner car in no time.


Great Service!

5
Philip on 12/04/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was very impressed with the exceptional customer service, and the deep knowledge of the sales representative who has made the overall process of buying a car from beginning to end more enjoyable.


Great Servoce

5
Bobbie on 12/04/2013

Customer Service: 5.0 Overall Facilities: 5.0

My 7500 mile service was prompt and timely... My car went in a little early and came out about 20 minutes faster than expected.... Less time waiting made me very happy:)


Firt Honda Experience

5
Kelly on 12/03/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My Sales Rep: Bijan, made this experience stress free. I came to the dealership after my daughter totaled my car and was stressed out and nervous about buying a new car. He put my mind to rest by listening to my needs and helping me get the car that is perfect for us.


Friendly sales consultant

4.3
Kenneth on 12/02/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

Sales consultant, Samnang Khon, was very friendly and knowledgeable about the vehicles. We were able to test drive two vehicles and there was never any pressure to purchase a vehicle.


Love this dealership! From a former BMW owner.

5
Stephanie on 12/01/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I purchased our first Audi a few years ago, and had our first experience with Livermore Audi for a warranty service. As former BMW owners, we were blown away by the impeccable service that this dealership has provided us time and time again. Because of this service, we have since purchased 2 more Audi vehicles, most recently a Certified Pre-Owned from the dealership itself. We cannot express enough how great the service is. You keep us informed, you keep or exceed all stated expectations, and your staff is polite and efficient.


Great Service

5
Greg on 12/01/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

John consistently makes dealing with Porsche Livermore an enjoyable experience. He is personable and cares about his clients. I can't say enough good things about John Bartlett.


Great Service

5
Stanley on 11/30/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

It was very straight forward and a great price for our new car. They were very flexible so that we got to choose what we wanted.


Great service, but need a lock!

4.7
Patricia on 11/30/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I like that the customer service reps explain repairs and answer questions that I have. They are friendly, efficient and polite. I carry 200 pounds of dog in the back of my Honda Fit, and one of your people helped me to reinforce the back, so that it is a solid platform. LOVE IT! I like that I can make an appointment and that there is a shuttle available.


Pleasant customer service experience

5
Cristina on 11/30/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

as always very pleasant. As good as it can be. Johnny is very accomdating and keeps up updated at every step of the way with status on the vehicle or repair. :) I usually deal with these two guys Johnny and Matthew and they are fantastic!


Livermore AUDI

5
Alex on 11/28/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The staff is always friendly and takes ownership of my car. They treat whatever the issue is as if it was their own car. I feel comfortable there.


great salesmanship from Pete

4.7
Rochak on 11/28/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

From initial quote to final sales, at every step internet sales mgr. Pete Petrovich helped guided and supported giving us the best possible advise and solution.


A GREAT EXPERIENCE

5
Casey on 11/27/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was very impressed with all aspects of your dealership. The professionalism of your sales manager, finance manager and Tyler Browne my sales associate was unrivaled. I live in Los Angeles but will be returning to Livermore Audi for my next vehicle. Great experience, it's refreshing to see an auto dealership break the mold from the typical run around associated with purchasing a new car!


Great service experience

4.7
Doug on 11/27/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Courteous staff, comfortable waiting area with fresh coffee, service tech brought paperwork out to me instead of making me go over to the cashier, free car wash.


Great Dealership - Great Cars

5
Harold on 11/27/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is the first Audi I have purchased and I am sold on Audi. My wife's next car will be an Audi. My service adviser meet me even before I was able to get out of my car. He had everything ready, a loaner car and all. Love the car and the dealership. Your commercials are spot on - more people leaving BMV, Mercedes, and Acura for Audi.


Great Customer Service and Deals

5
Patrick on 11/26/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The sales representative I worked with was very helpful and gave me a great deal on the car. He also was more then willing to accommodate scheduling for picking up the car, filling in up with gas, and getting it detailed.


GREAT SERVICE

4.7
Rodney on 11/25/2013

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

willingness to let us drive both the 4 cyl. and the 6 cyl.to compare. The time the salesman took explaining how everything works. I WOULD RECOMMEND TO A FRIEND.


Convenient times, competent staff.

5
Eileen on 11/24/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ease of making a Saturday appointment, the man at the service desk was informative and professional. Adequate time to pick up vehicle and the shuttle service.


Great service

5
Norma on 11/24/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The car runs quiet now!! Wheel bearings replaced made a huge difference. Good service from start to finish. Including being provided with a rental car as mine needed to be kept a second day.


Efficient, timely service.

5
Jung-Kang on 11/24/2013

Customer Service: 5.0 Overall Facilities: 5.0

Everything happened as Eric said. My car was taken care of--under the estimate actually. A shuttle took me home and returned me later to the dealership. The windows were clean and clear as I drove my car back home.


Friendly sales rep., Well organaized facility

4.3
Kimimichi on 11/23/2013

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Ahmad was really friendly and porfessional to explain features and performance of Impreza. During waiting available for a finacial guy for a long time, he several times came us and updated the situation and therefore, we could foresee and not so boring.


Great Service Team

5
Heidi on 11/23/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The staff made you feel right at home. This day I had worked with Barry. We talked abt the probelm of my CR-V. He worked with me and got me out the door in record time.


Great service

5
Margarita on 11/23/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ken was extremely pleasant to work with. He provided great customer service and walked us through a whole car buying experience. He assisted us in ordering the car from Germany and made all steps clear.


Great service

5
Jennifer on 11/22/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Greatly appreciated Johnny from Audi services for being so attentive and following up with my 5k check up. He was so nice to talk to on the phone and quickly apologized when I told him I made an appt twice to get my car serviced and no one followed up and my appt was missed. He accommodated me when I told him I don't live in the area and needed someone to come out to pick up my car and get a loaner car. He was very punctual with when my car would be serviced and when it would be back. Johnny was great! Thanks Johnny! Your kindness was much appreciated. =)


First class service

5
Kieu on 11/22/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent service from the whole Audi service team as always. Johnny the service manager even delivered my car to my house personally because I was not feeling well that day. This is everything that I would expect from a first class car dealership.


Best facilities and service

5
Janet on 11/22/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is my first 5k service for my Q7 at Livermore. I was so extremely happy from start to end. Johnny Cheng, the service advisor was awesome. He greets me with a wonderful smile and warm welcome made me feel home right away. He took care of me from A-Z and walked me through the whole process thoroughly. The service technician also very detailed about the progress of servicing my car when he left me a message. Audi Livermore has a very knowledgeable and strong team from sales to service. Johnny really made my day although the weather was so depressed with horrible rain on the day that I took my car in for service. Thanks Livermore Audi and I look forward for next service. I also will refer family member in for service as well as for purchase. Audi made sophisticated vehicles that others can not compared. I love my Q7.


Great Service, Trusting and Personable Associates

5
Antero on 11/22/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Michael is very professional, knows Audi inside out...did all that he said he would do...definitely worth driving from Sorh San Jose to get this top notch service...


Great Service

5
Shige on 11/21/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

John Cheng at Audi Livermore always greets me with smile and utmost service attitude. He is by far the best service advisor we have ever had among all the service departments of all the dealerships of other European car dealers we had including BMW, Mercedes, Porsche and Volvo. He is always right on with what needs to be done and how we would like to be treated. He makes me feel I would like to be at Audi Livermore.


Superior Service

5
Shane on 11/21/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Matt and Jonny are always on top of things and take great care of me, from greeting me upon pulling in to the service area to walking me out..


Excellent Dealership

5
Treva on 11/21/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Dennis Camba is a great salesman to work with. He quoted us a very low purchase price for the new car, and was instrumental in getting my desired price for my trade in. Also, the gentleman in finance was very helpful, and very easy to work with in negotiations. The whole experience was a pleasure.Additionally, Dennis is prompt, and keeps his appointments. I appreciate that. I bought just about the cheapest new vehicle on the lot, but Dennis handled the deal promptly, as discussed over the phone, and professionally.


Great Price. Great Experience.

5
Lindsay on 11/21/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great price. Quote received over phone and internet was exactly what was offered at time of sale. Low pressure (more of "would you like to move forward" less of "what would it take to get you in this car today"). Car was pulled up front before our appointment. Pete (internet sales) showed us the car and its features. He even spent time after the paper sale to help program my phone and show me the tech features.


Good Experience

5
Nissa on 11/20/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

i did not feel pressured to buy-negociation was simple. Salesman (sam khon) is very helpful. Willing to explain how to work electronics to non-digital uses


Great Service from Livermore, CA Honda

5
Mike on 11/20/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Dropped the car off the night before with early bird as it needed a new battery. Received a call from Eric at 7AM the next morning and he arranged to have the care ready before 10 AM. What Great Service!


great place to buy a car

5
Teresa on 11/20/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

i was treated with respect, my questions were answered, i was assisted with setting up bluetooth which i could have never done myself.the main thing was i was not hustled into any other contract ,if i said no, that was it, if i asked for more information ,i got it.


Quick and efficient

5
Kathleen on 11/20/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Drew was great - he knew we were under a time crunch and did everything he could to get us in our new car and out as quickly as possible.


Had a great experence

5
Shirley on 11/19/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

courteous, answered all questions, took care of all problems that I had and washed my car. I am looking forward to my next visit. I will recommend this company to friends.


Very happy customer

5
Nanita on 11/19/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very friendly staff. Love that the shuttle could take me to the outlets to shop (and pick me up!). Love that the car gets washed.


Excellent, attentive service

5
Larkin on 11/19/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Livermore Honda is in a convenient location and they also provide excellent service. We could easily take our new Odyssey to a private garage, but we prefer Livermore Honda because we know our car will receive the appropriate attention and any of our concerns will be addressed. We also appreciate the carwash at the end!!


Great customer experience

5
Rob on 11/19/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service department is always top notch. They always get me in for servicing on the days I'm looking for and they keep me updated with what is going on with my vehicle. There is no other Audi dealership I would take my cars to.


Great Service

5
Brian on 11/19/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Matt Spenner went above and beyond what i was expecting on my routine yearly maintenance visit. Not only did he take cover for Johnny who was finishing with an earlier customer, but he handled my issues like he had been my rep from the start. Matt clearly explained all of the processes and set me up with a courtesy when done. my total time was no more than 15 mins


Great service.

5
Debra on 11/18/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Johnny has helped me several times and is always a pleasure to work with. I get in and out very quickly and they always deliver on time or give me plenty of warning if there will be a delay.


Livermore Honda

5
Brett on 11/17/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Eric Tiedemann is a fantastic service writer and always takes great care with us and the car. He goes out of his way to make the experience as pain free as possible.


Great Service

5
Kabi on 11/17/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My car met an accident and I left my car for service at Audi Livermore. Johny dealt with the Insurance very nicely and get the car serviced in time. I got a loner car while I am waiting for the service to be completed.


Very pleasant car buying experience!!!

5
Guruprasad on 11/17/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Hassle free purchasing experience. The dealership had advertised the best price for the vehicle that i was looking for. We walked in, selected the color of the vehicle, went for test drive and then completed the purchasing. I like Livermore Honda!!!


Great Service Team

5
Sonny on 11/17/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service adviser Garnet was always ready to listen to my concerns and do what was necessary to make me happy. Service technician Guy went out of his way to hear out my problem and try to solve my issue with the most cost effective approach.


Great service, as usual.

5
Joan on 11/16/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mostly, Eric Tiedemann. I always feel I can count on Eric for good advice and I trust him. The whole experience went well, including shuttle service and cashier.


Easing leasing options

5
Patricia on 11/14/2013

Customer Service: 5.0 Overall Facilities: 5.0

I liked that they were no pressure. I had a very stress free experience with my lease. I told them what I could afford and they were able to work it so that payments fit well into my budget. I am a repeat customer of Subaru of Livermore due to the fact that the sales people are not 'hounding' me to buy and I typically lease my vehicles. Both times I have leased, this being the 2nd time, the sales person was kind, accomodating as well as the finance people, which is why I return to them!


The BEST car purchase experince EVER!!

5
Kristofer on 11/14/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I am EXTREMELY pleased with my purchase experience at Porsche of Livermore. Al Ashtari was especially helpful and thorough in providing premium service, answering all the questions, and helped to make a life long dream come true in the best way possible. His knowledge of the vehicles and process was exceptional! All of the service professionals were kind and the financial department made the process quickly effortless. I was amazed how enjoyable the process was and especially appreciated how detailed the "delivery" of the car was! Al was great!! I am 100% pleased with my new Boxster S and can't wait to purchase my next Porsche from Livermore!


Purchase of Outback

5
Charlene on 11/14/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our son-in-law purchased an Outback for us. When we came in to pick it up, everyone came up and introduced themselves. We felt like we had won the lottery, and they all helped us celebrate our good fortune.


Great place to buy a new Audi

5
Rebecca on 11/13/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was probably my best car buying experience anywhere. The entire process was very straightforward, friendly and professional. I appreciated there were no gimmicks or tricks involved in the sale - everything was dealt with upfront. Ken Haggerty and everyone there was very focused on customer service and educating me on the options available. This experience with Livermore Audi reminded me of Nordstrom's approach to customer service, which is exemplary. Would definitely buy another car from them and happy I went there to look at cars before looking at my local Sacramento Audi dealer - their selection far exceeded other places.


Low pressure

5
Toni on 11/13/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

When I came in to test drive, there was no pressure. Salesman who took me on test drive was very knowledgable about the car. Also, when I said I just wanted to sit in them for a wile, no one hovered.


Feedback

3.7
Tim on 11/12/2013

Customer Service: 3.0 Quality Of Repair: 5.0 Overall Facilities: 3.0

The people were friendly and the work was done quick and in a professional manner. They replaced my battery for free (under warranty) after determining it was defective.


FABULOUS!!!!!!

5
Carol on 11/12/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have owned 2 BMW's and I NEVER had an experience like my WONDERFUL AUDI customer service! Beyond FABULOUS!!!! I am so happy I bought my Audi. I felt like a VIP!!!!! Matthew Needham is wonderful and he made my very first Q5 service fantastic!!!! He rates 20 stars! Thank you Matthew!!!!


Timely service for an oil change and check-up

4.8
Jeffrey on 11/11/2013

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Well let me tell you, the service dept. Eric & Barry are really good and they are really friendly...Everything is done and appreciated since I work a graveyard shift so I need my car in tip top shape for the ride to and from work and LIVERMORE HONDA supplies just that....THANK YOU...


Honda Livermore Service

5
Mark on 11/10/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Eric T and his lead tech very quickly diagnosed my car's vibration when accelerating slowly. After servicing, the car is running great. Eric T was very professional and a pleasure to work with. I'll be back!!!


Great Place to buy a Subaru

5
Melissa on 11/10/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone was very friendly and helpful. I had a previous experience with this dealership that had me coming back to it 6 years later to purchase my next Subaru. I sought out Wayne specifically because he had helped me about a year ago with my father and he was very patient.


Great Service, thorough knowledgable staff

5
Randy on 11/09/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Staff was very thorough and highly skilled. We came to this service dept with a very unique/hard to define problem that has stymied other Audi mechanics for several months. The staff spent multiple days going through diagnostics and was able to identify the root cause. Theier concern over cost to us was appreciated, by not replacing parts just to see if that would solve problem they only replaced what was minimally required, therefore did not overcharge for this repair. Really a great shop, that does wonderful work.


Porsche of Livermore

5
Pastor Lester Hughes, Jr on 11/07/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was initially apprehensive about bringing my Porsche Cayenne to a Porsche dealership, knowing that the price to correct the problems could be very expensive. Not finding a Porsche dealership in the immediate Bay area and increasing my problems after visiting a Volkswagen and an Audi dealership, I brought my car to your dealership. John Bartlett, the Service Advisor immediately set me at ease, assuring me that they would do everything necessary to bring my car to top running condition. He met every deadline he set, even calling me to update progress on the car. He even made me feel comfortable spending $1800.00 to replace the fuel pump on my car. You have a valuable employee in John and I hope that you make him feel appreciated for the work he does beyond the call to duty. I believe that he normally leaves at 6:00 pm and he stayed well beyond that time to accommadate me. It was my intent to write a "letter of appreciation" for the service he provided me and if that would provide a greater benefit to him


Subaru Dealership

5
SLoveBroncos on 11/02/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Phillip Chis was very knowledgeable and helpful. He presented our options and really listened to what we were looking for. He went out of his way to assist us. We did not feel pressured to buy, but bought because of the quality of the Subaru Forester and the non pressure approach of Phillip


Porsche of Livermore

5
Robert Jensen on 09/22/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have had the last 3 Porsche 911's I've owned serviced and repaired by Livermore Porsche. They have always been very friendly, informative and quick to solve my problems. They have a nice waiting area as well as offering loaner cars for those services that required more time. The Service Writers and Service Techs have always kept me informed on the progress and nature of work being completed. Great friendly service without the high brow attitude experienced elsewhere.


Listed on website, not on the lot

3
Where's my car? on 06/20/2013

Customer Service: 3.0

Call before going, I stopped by on the way home to look at a vehicle that was on the website but when I got there the car had already been sold. I think it was still on the website for a couple weeks after it was sold.


Simple negotiations - no pressure

4
Jean-Yves on 05/04/2013

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 3.0

I recently purchased a 2013 Subaru Outback from Subaru Livermore. Shopped around online and I reached Livermore Subaru via email, my questions were answered in a timely fashion, a reasonable quote was given based on my requirements. Then I visited the dealership, price negotiations were simple and no sales pressure, and it took less time than past experiences at other dealerships. Processing of the paperwork was quick, and follow-up was done professionally (Not too much to spam, but enough to keep in touch) and done in a timely manner. Been invited to meet the service department where, once again, all questions were nicely answered. Nice and pleasant experience, just what was needed to remove the fear of buying a new car from a dealer. Nice and professional, will buy from them again and surely will recommend.


Extrodinary Dealership

5
Nigel Winsor on 05/03/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Porsche of Livermore is one on the best dealerships that I have ever used. There parts department took care of my need by ordering a cover for my Porsche Cayenne S and a custom sunscreen for my windshield. They called me on the day promised and said that they had arrived and then to my surprise the cost was less than quoted. In addition I have used the Service Department on two occasions and could not be happier. The cheerfulness and helpfulness from John, the service writer, was outstanding and everything was completed on time and correctly. I would highly recommend Porsche of Livermore and when it comes time for a new car they will be at the top of my list.


Porsche of Livermore is unparalleled

5
Jason Keats on 05/02/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

After having bought a couple of Porsches from Michael Stead Porsche, I was ready for a new dealer. Porsche of Livermore has been superb on all counts. Excellent price, excellent service, and most importantly, excellent after-sale service, which guarantees I'll be back for my futures Porsches as well!


Audi Q5 Previously Owned Purchase

5
TJ on 03/20/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had a great experience with Livermore Audi. With the customer service offered by everyone here, I wouldn't shop anywhere else. They have followed up with me on all my appts and services and have been able to accomadate me every step of the way. Would recommend Livermore Audi to anyone looking to purchase a car - you will not be disappointed.


Great Service from Livermore Honda

5
Kelsey S. on 03/06/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased a 2012 Honda Fit from the Livermore Honda dealership. The customer serve was awesome. The sales person was much more willing to negotiate on prices than the sales people at Ken Harvey's Dublin Honda. I will definitely go back to them to buy my next Honda.


Livermore Honda

5
I <3 My Fit on 03/06/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought a 2012 Honda Fit Sport last December. The customer service was great. The prices were also much more reasonable than Ken Harvey's Dublin Honda. The sales person was more willing to negotiate on prices. I would definitely recommend this dealership to my friends and family.


I love Honda!

4.8
cindy b. on 02/21/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I really appreciated the service I received over the phone as much as I did during my visit to the service department. Each associate was very kind and helpful. They answered all my questions, explained steps that needed to be taken, and kept me informed with everything as they said they would. The service really did exceed my expectations.


Great Service

5
aukele04 on 02/20/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

great service fast on time thanks for the ride to my house and back to the dealership


Service

5
Ming on 02/18/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have taken my A4 in for service a few times and have always received great service. Customer rep provided status throughout the day and what was being done and when the car was available for pick. Convient early morning drop-off and loaner car available upon request.


Livermore Honda

1
Ruei on 02/17/2013

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 1.0

I just bought a Honda Odyssey from Livermore Honda. They have very good price and they always answer my questions quickly and professionally. The purchase process is very simple and stress free. I will recommend Livermore Honda to all my friends.


Great Service

4.3
Kvn on 02/15/2013

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Great service on my A8. Car was ready as promised and they replaced the battery n/c


My Second Purchase From Livermore Honda

5
Ed Watanabe on 02/15/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased a 2012 Honda Civic from Livermore Honda. This is the second car that I have purchased from them. When I first started looking for a Civic, I called Livermore Honda and asked if the salesman that sold me a car from them was there and was informed by the salesman on the phone that he was no longer with the dealership. The salesman, Bijan Baabali (BJ) was very friendly and introduced himself. He asked me a few questions and set up a date and time for me to come in and look at the car I was interested in. At the dealership, price negotiations were simple and no pressure, and to my surprise took far less time than past experiences at other dealerships. Processing the paperwork was quick, BJ's predelivery explanations of all of the cars features was thorough and done in a timely manner. All that was left was a quick jaunt down the street to fill up the tank. All in all it was a quick and pleasant car purchase.


The best costumer service

4.8
mass on 02/14/2013

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I made a very good experience with the staff at Audi Livermore. They are experts in their field and were able to answer all my questions. They took their time to discuss my needs and let me know what they can offer me. At least close to my possibilities. They were very helpful until the end of my deal with them. The building interior is nice and inviting. The choice of all audi cars categories is very big. Audi Livermore has a very big parking lot full of different audi models.


Above and beyond best Porsche dealership!

5
barolo on 02/14/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Recently brought in for major Porsche service and a new battery and the entire process makes you want to buy another car from this dealership. They provided a nice Audi replace ment to get me to work and kept me informed as to how long it would take to complete the service. There are other choices in the Bay Area but there is only one Porsche of Livermore!


My new A5

5
Stephanie on 02/12/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

In January of 2012 I went to look at the new A5s.. I currently owned a BMW 330 and was looking for a newer car..from the moment I stepped into the dealership I was given a level of service second to none. I drove out later that day in a new A5. Since then I have taken it in twice for service and have received excellent care both times. The staff are knowledgable and courteous and have never made me feel like I was doing them a disservice by bringing my car in, unlike some other dealers in the area. In fact, the service is so good that we have started bringing our other car, a volkswagen to them for service. I would highly recommend them to anyone that wants and loves Audis...


Great Service Levels

5
Scott Shaffer on 02/12/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They bent over backwards to help me out in a tough situation. I was 30 miles out and they came and got my car and I and arranged a loaner all on a saturday. Thanks guys.


Great Buying Experience

4
psjow on 02/12/2013

Buying Process: 4.0 Overall Facilities: 4.0

The sales people at Livermore Honda were attentive and courteous without being pushy. They answered all our questions and gave us all the time we needed to look over the car we purchased. They were available when we needed them without hovering over us which is a very fine line to walk. They were very personable which made our buying experience a pleasure.


Livermore Porsche/Audi/Subaru/Honda wow.., really

5
AGON3 on 02/12/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have purchased cars from all four of these dealerships. The buying process has always been painless. They have been very informative and i did not feel like i was being given "the business" The service departments for both Porsche and Audi are absolutely top notch. The service advisors have gone out of their way for me and made sure that I was fully informed and that my concerns were handled. My wife, whom has not felt comortable in the past with dealing with service departments, goes to either of these with no trepidation. I would recommend you get your Porsche/Audi serviced at these dealerships as their techs know what they are doing and I have never had to take a car back for an unresolved issue.


Major A4 service. So far very satisfied.

4.3
Peter D on 02/12/2013

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Major service on A4. Very expensive but received good discount. One does not buy an Audi expecting inexpensive maintenance. But one should expect excellent customer service and competent repair work. I was very please with the customer service and repair. Also appreciate being given loaner. We drive two hours to get service. One major issue. This dealer, like many, automatically adds an oil additive when changing oil. Both Audi and Castrol do not recommend any additives. If dealer thinks the oil they use is so bad that they need to use an additive, they should change the oil they use. By the way Castro is a quality oil. This practice is nothing more than a consumer abuse. Such additives are not needed and not recommended. At best they do nothing. At worst they cause engine damage. Customer should be asked if want additive and price. Just say no. And when you have your car serviced, say no additive.


Porsche of Livermore Service

5
Vic R on 02/12/2013

Customer Service: 5.0 Overall Facilities: 5.0

I'm on my third Boxster, and Porsche of Livermore is, in my experience, the best Porsche dealership in the bay area. John, the service manager, is friendly and professional, as is the rest of the staff. Last month I took my car in for a 20000 mi service. While checking the database, John informed me that I was "a few thousand miles too early", since the dealership I bought it from in July had serviced it prior to sale. I know of many dealerships who would have simply taken my money while John said he wanted to, "save me some". Several friends at work take their cars there, as well, and I've heard nothing but praise. Highly recommended.


Excellent service from Eric T at Honda Livermore!

5
Mark T on 02/12/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I always receive excellent service from Eric Tiedemann and his Honda service crew. The WiFi in the waiting area is much appreciated so I can work while waiting for my car. Also the free coffee and car washes are a nice touch!! "I'll be back!!"


Michael F.

5
Michael F. on 02/12/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a wonderful experience shopping and purchasing my Honda Fit at this dealership. That is why I take my vehicle to them for my service, which by the way is exceptional! I would recommend this dealership to anyone!.


Audi Service Review

5
Jim on 02/12/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My last service on January 25th was outstanding from the check-in procedures to the being constantly kept up to date on the service visit. The time for service was exactly as promised and the car was washed to perfection.


Good warranty service, Livermore Audi

5
WingM on 02/11/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Took the Audi A4 back for warranty repair. Repair was done right and on time. Service adviser Johnny is always friendly and provides professional services. Waiting area is clean and comfortable. Livermore Audi always washes my car after repair work is done, they always provide loaner vehicle when requested.


Purchase of a new 2013 Honda Civic

5
SG&MM on 02/11/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our daughter recently purchased a new 2013 Honda Civic from the Livermore Honda dealership and I did not think I would ever say this about buying a car but it was a stress-free no pressure process. This was our first experience at this dealership. Everyone was extremely informative and helpful without the usual pressure you experience when dealing with a car sales team. We visited several other dealerships during this process and let me tell you, nobody compares to the Livermore Honda dealership. The other sales crews were extremely pushy, at times trying to sell us something we did not want. During our initial visit with the Livermore Honda group I mentioned that if we decided to buy the vehicle I did not have the patience to spend hours at the dealership working out the details. We were upfront with what we were looking for, what add-ons, if any, we wanted to explore, what cash/financing options we had in mind and let me tell you, not only did they make it all happen but they made it happen quickly. We spent only a short period of time in the office signing documents and there were absolutely no last minute surprises. It was truly a pleasant experience. We would certainly recommend the Livermore Honda dealership if you are looking for a vehicle. If the service experience is as good as the purchase experience then our next cars will most likely all be Hondas.


Very Friendly People

5
Gagan on 02/11/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The staff was very helpful and friendly. They took the time to understand all my issues and took care of them in a timely manner. I will continue to go back for all my service needs.


OUTSTANDING!

5
Rosa K. on 02/11/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is my very first car and I am so happy that I purchased a 2013 Audi A4 from Livermore Audi. Gino is an amazing saleperson, he is very professional, friendly and knowledgeable. We enjoyed working with him. Sonia at the finance department was great to work with as well. My overall experience was outstanding, everything went smooth from the negotiations to the signing. Honestly I did not expect this great of a service. Thank you so much from a very happy Audi driver! :)


FINALLY, a GREAT Porsche Dealership!!

5
Capt. Mike on 02/11/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased my 13th Porsche from Porsche of Livermore. Specifically, from Terry. What a positive experience! This has not always been the case. I live in Marin, where we have a Porsche Dealership. I have purschased 3Porsches from them. It's the only local source. I liked my salesperson, but have had continued, major problems. Not the case, at all, with Porsche of Livermore. What a breath of fresh air. I kept waiting for something to happen. It just didn't. Terry worked hard, with the GM to put together an equable deal. I will make the extra effort to have my new C4S serviced with Porsche of Livermore. Check them out. It's worth whatever effort it takes.


Buying a New Car at Livermore Honda

4.7
Phil R. on 02/11/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Excellent price on my 2013 Honda Accord Touring, and we were well-cared for by Pete Petrovich. The process was quick and efficient, and we were given as much time as needed to understand our new car. Livermore Honda really seems to care about its customers.


Fast, Easy great service

5
Christineaoc on 02/11/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was the best used car buying experience my husband and I had. Our salesman was honest and not pushy, the finance person worked with us on pricing and we were out the door. I would def recommend to my friends and family and go back and buy from them again.


Honda of Livermore!

5
Jenny H. on 02/11/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We are so happy with our purchase of our Honda Odyssey. I have had our mini van serviced at the Livermore Honda and will keep doing so. They are always very friendly and professional. Being a busy mom and wife I really appreciate that they wash the van before returning to me. I would recommend this dealership to everyone looking to buy a vehicle and keep it running smoothly. Thanks Honda of Livermore!


Livermore Audi Service Dept.

5
JenJ on 02/11/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just moved to Livermore and dropped in to the Service Dept when a light came on in my Q7. The service agent was very friendly and came out to greet me. He said they didn't have any openings until the following Monday but if I wanted to I could leave my car with him and he would check for any cancelations. I had my car back in one day, they fixed what was wrong and completed a servicing while it was there. I am on my third Audi and the excellent customer service is a big part of why I am a loyal Audi customer!


Wonderful Porsche experience

5
Paul C on 02/11/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have used the service department of Porsche of Livermore several times and I have always had a very good experience. They go out of their way to make sure that I am treated as a valuable customer. When needed, the loaner cars have been top flight.


Service at Livermore Audi

5
JC Audi on 02/11/2013

Customer Service: 5.0 Overall Facilities: 5.0

I had my first service on My Q5 at Livermore. Firts, is one of two dealers that open on Saturdays for service. Due to work, I cant make on weekdays! They offer me a loaner for a few hours so I was able to go with my wife to the new shopping mall close by, and I didn't even ask for it. It was a great experience and I definitely recommend this dealer.


Great Service at Livermore Audi

5
Patrick C. on 02/11/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Had a great time and experience leasing my 2013 Audi A3. Worked with Ken, and Sonia. Great atmosphere, easy process, and friendly. I would recommend Livermore Audi to anyone.


Audi Service was excellent

5
HTLEE on 02/11/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had trouble with my Q5 and service resolved the problem. Had to leave auto 2 days however was called to let me know the progress.


Great buying process

5
Manuel on 10/31/2012

Buying Process: 5.0 Overall Facilities: 5.0

It was really good, price was ok, and we got a lot of information from Bijan, moreover he did the extra mile so we could have a seamless process.


Worst Exp. Ever!

1
CRV Guy on 10/18/2012

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 1.0

I drove 2hrs to buy a car only to be told it was just sold to someone else. I had called earlier twice to be sure it was avail. Now I found it listed once again on cars.com. I think they are using it as a bait car. DONT WASTE YOUR TIME OR MONEY!


Terrible Experiece/Run from this Dealership

1
John Tanwani on 10/14/2012

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 1.0

I purchased a Used Acura TL on 7/15/12 and traded in another car which I took a big loss for.There has been problems from the day I drove the car away as this dealership hid many vital issues about the car and now,they haven't filed necessary paper work with DMV and I have been getting bills from DMV on a car that I traded off since 7/15.I contacted the dealership but it's all lies,lies and lies and the person in charge of DMV filing,Debbie never returned my call.Please run from this dealership.


Livermore Subaru

5
New Subaru Owner on 08/11/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Inquired online about a 2009 Subaru Outback, had a very timely response from Ahmad the internet Sales Manager. Who when we drove out to try the car was extremely helpful, very curteous and knowledgeable. Test drove the 2009 and then a 2012. After consulting with Ahmad on the numbers and prices we went with the 2012. He made our purchase a pleasurable experience as did all the staff at Livermore Subaru. Highly reccomend this dealership to anyone looking for a great motor shop. Their followup after the purchase has also been commendable.


Run Away From this Dealership

1
Justice Seeker on 08/10/2012

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

My experience has been nothing but a nightmare.They misled me with their frivolous AD and was fooled into buying a car that had some concealed damages.No disclosure on what seems to be an accident on the vehicle.Their General Manager is very arrogant and uneducated while their Salesmen operate like con men especially the one that served me.I will seek justice and will tell whoever cares to listen that what may seems to be adeal at this Dealership is nothing but piece of crap.The car they advertised on Cars.com was nothing compared to the AD,pure dishonesty.


WOW!!!

5
J.P.. on 11/04/2011

Customer Service: 5.0 Buying Process: 5.0

What a great customer service! This is one of the best experiences that I had with a dealership and I buy several cars per year! Everybody was very helpful, especially Terry Erdei, the Internet Manager. He replied very quickly to my emails with crystal clear answers to all my questions. Although Terry replied very quickly, he never put any pressure on me. That was awesome. All salesmen should be like Terry Erdei and Porsche of Livermore is definitely an excellent example of what a dealership should be!


Acord Used Budget 10K

4.8
Ricardo on 10/24/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I had been shopping all day sat.Started in Fremont.Including 3 other Honda dealers.Livermore Honda set me up with a beautiful 2004 EX-l with in my budget. A few days after my "as is purchase" I had the service dept check a few issues and the dealership took care of them....no charge!You may pay a little extra but it pays to buy from a reputable dealer.Next time I won't waste any time. I'll return here for my next car.


Big bucks only?

4.7
FMFPAC on 07/14/2011

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 5.0

I initially intended to purchase a used Boxster. I found a beautiful Cayman. I filled out the cursory paperwork and was told that since this was a weekend, I would be informed on Monday. The salesman stated this this dealership dealt almost exclusively with area professional athletes. I was never informed if I was approved for financing. I guess it's cash only here.


$143,550

Mileage: 37

Color: CHALK

Transmission: 6-Speed Manual

Body Style: Coupe

City: Livermore, CA

Engine Type: 4.0L H6 24V GDI DOHC

$20,934

Mileage: 34286

Color: BLACK

Transmission: 8-Speed Automatic

Contact seller for Body Style

City: Livermore, CA

Engine Type: 2.5L I4 16V PDI DOHC

Contact seller for price

Mileage: 15

Contact seller for Color

Transmission: 8-Speed Automatic

Body Style: SUV

City: Livermore, CA

Engine Type: 3.0L V6 24V GDI DOHC Turbo Hybri

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