Lithia Toyota of Medford

Great service

Julia and John are always so friendly. They do their best to get you in and out. With as busy as they are they greet all customers and thank them fo coming in.

3000 Mile Oil Change

As usual, Lithia Toyota of Medford took care of the 3000 mile oil change on our 2010 RAV4. The techs were efficient, timely, and extremely friendly. We were in and out in less than an hour!

Excellent Service

I walked in for my 6-month service, and was immediately helped by Scott Knuepel.Scott said my service would take about an hour - I was signing the completed forms and out the door with-in 45 minutes !!Lithia Toyota employees are friendly, and very helpful if I have specific questions or concerns.

ROUTINE OIL CHANGE

QUICK AND EFFICIENT SERVICE. I WAS GREETED BY A SERVICE WRITER SHORTLY AFTER PULLING UP TO THE OIL CHANGE LINE.

Oil service was a hit!

Great, fast, friendly service. They have a cozy waiting room as well.

Great experience having my 25000 mile service

Great experience, but I really do not have 50 characters to talk about having my tires rotated. They were quick and efficient and I had a nice chat with a sales person while I waited. Overall a very good visit to your dealership.

excellant service

Mr. John Oppy and his technicians took excellent care of my car. I am very pleased that my car is finally my dream car.. It took some doing to get to the bottom of my cars blue tooth dysfunction. Mr, Oppy step by step managed to investigate and solve the situation..Thank you very much, Patricia Oeland

The Place to Go For Toyota Service In Medford

Lithia Toyota is the best place to take your Toyota or Scion in the Rogue Valley whenever your vehicle needs service. I take my Tacoma truck there for all oil changes and other scheduled maintenance. The staff is friendly, and never pushy about having you do more than you came in to do. The waiting room (if you must stay and wait while your car is taken care of) is pleasant and has some of the best coffee in town . . . yes, really! There is free wifi and plenty of current issue magazines of almost every kind. There is also a big flat-screen TV on one end of the waiting area. I just wish it wasn't almost always tuned into Fox News. If you are not entertained by flaming, screaming, red-faced talking heads, please bring ear-plugs, iPod and headphones, and/or a good book to read . . . or move to the far end of the waiting area where it is easier to ignore. Thank goodness the volume is not too terribly loud.

Very helpful

I am always treated very well at Lithia Service Dept. Everyone is attentive, helpful, friendly and professional. The waiting area is very comfortable. Work is done in a timely manner.

Questionaire concerning our service on a 2014 RAV4

Once again we were treated with courtesy by all employees encountered on our visit. The two drivers we had with the shuttle were polite and funny at the same time. We were, once again, able to go to our favorite restaurant in Medford and treated to a wonderful lunch. The pick up return driver showed up sooner than he thought he would, which was a delightful surprise. Thank you so much for yourservice people.

Excellent and easy!

This is the 3rd vehicle that I have purchased from Lithia Toyota. The sales staff is very helpful. I love it that they don't oversell. They show me the car, tell me everything I need to know about it and then leave the decision to me. They answered all of my questions and were very respectful.I will continue to purchase from them and would highly recommend you guys anytime!

Carol J Looker (Cj)

This is the fourth 4Runner I have bought from this dealership. They make the buying a new vehicle go so smooth, I never consider going anywhere else. They say what they mean and mean what they say. If they tell you you'll get the very vehicle you want, you will ! Just outstanding ! I'm very appreciative.. & love my 2016 4Runner !!

First Maintenance Service for New 2016 Toyota

Took my '16 Camry in for its first scheduled (5k miles) service. Everything from scheduling the appt. to getting the service performed went very well, smooth and easy.

Mr Jeryl d Benge

We do like lithia it was good getting our car serviced we had been on long road trip

Last Toyotacare visit

Employee very nice and helpful. Total time waiting was about an hour. Clean and comfortable waiting area.

Friendly, easy to buy, no pressure!

Very friendly, informative and knowledgeable staff. I went in for an oil change for my old vehicle and left with a new (new to me) vehicle! Very easy to work with and I never felt pressured to buy.

Great Service and Staff

I have bought both of my new Toyota's at Lithia over the past 12 years. The customer service in all departments has been wonderful throughout the years! I have purchased the lifetime oil change both times, which has more than paid itself off. The service department staff has always treated me with respect, honesty and have been a pleasure to work with.

Chuck DeLonge

excellent service... faster than they told me..friendly

Great place!

We had great customer service. Very friendly and worked well with us financially and with what we wanted. We found what we wanted fast and was assisted immediately.

Dealer Maintance

Was a VERY busy day...lots of cars lined up for service. We had made a reservation for service, we got moved right up to the head of the line. The service people we friendly and helpful. No pressure whatsoever.

I don't know what should go here??!!

Thomas did a good job of getting my car serviced and schedualing it for a detail job in a timely manner. Thank you

Service

Lithia exceeded my expectations and completed the service very timely.

Good customer service

Service rep very good and personable. Would give him four stars

Great Dealership

Great experience, I don't mind shopping for a new car but my husband HATES IT! Everyone in the dealership was friendly, attentive, informative and professional!!

First Oil Change

Appreciate the TV, computer access and charging station. Very user friendly, as was our service advisor.

Gove my car, but the staff brings me back

Excellent dealership. While I love my Toyota Venza, it's the staff and customer service that keeps bringing me back. I would take my vehicle anywhere for service, as long as I could take the Lithia Toyota staff with me.

Why we keep coming back to Lithia

Mark Grossman has given us outstanding, consistant, great customer service for over 5 years. We could go elsewhere and spend less money but continue to return because of our faith in Mark's honesty and belief that he is always there to help us. His great customer service is hard to find now a days.

Why We Return To Lithia Toyota

Mark Grossman is why we keep coming back to Lithia Toyota.

Deal Makers

A low pressure, high inventory shop-o-rama of cars! Vladimir (Vlad) in sales treated us with respect and and was very patient. Al, the General Mgr was very helpful in breaking down and crunching the numbers for us.

Great Service Department!!!

It is always a great experience coming to Lithia Toyota. Everybody is very nice and they do a great job!Three months ago when I came in for an oil change John Mcnerney had the mechanic check something that would have been a huge problem in the future for my car. I was so happy he thought to ask the mechanic to check my car. Thank you John!I have never broken down in my car since we get our cars worked on at Lithia Toyota. My van has over 262,000 miles on it! Our batteries have died a few times but that was usually because we left a light on inside the car.Thank you for everything!Sincerely,Susie

Service

5 star treatment with John Oppy . He is professional and knowledgeable of our vehicles needs and gives suggestions where he feels its needed to keep our Toyota truck in good repair. He made surethe extra list of requests I handed to him, at time of service, were done. Always notifies me of any-thing found that needed attention, at time of service, also.

John Oppy/ Lithia Toyota/Medford, Oregon

John is an efficient and caring person to work with. Always a smile and goes out of his way tomake sure the service is 5 star, and completed, if any additional requests are made, at thecustomers request.

Good service during routine scheduled service

Scheduled service was on time, efficient, and per the mfg guidelines. Appreciated service starting when my appointment time rolled around and we were on our way 45 minutes later. Good waiting area. Helpful and dog friendly staff.

what do youi want here. Didn't like my Mr.

I came in early. Vehicle was taken in promptly. Service was performed in a timely manner. Rep got tied up with a "talker" so had to wait after vehicle was finished. Rep apologized. Rep did right thing. He should not, and did not, cut talker short. Good rep.l

Friendly and helpful salesman

Always helpful and make everything painless. Very knowledgeable about vehicles and differentoptions that are available for you to choose. I feel they listen to what you want and try to get asclose to possible to what you want and not just what they want.

GREAT SERVICE

I was really well taken care by Scott Kneubel from start to finish. He was very thorough and clearly explained at the beginning the work to be done and then when other items were identified during the servicing of the car. The technical staff did a great job on my Prius - they even found several lights that were out and got my approval to replace them. It is the kind of all-around service that I rely on in having my Prius serviced by Lithia Toyota over the last 5 years. Art Schreiber

Service experience

Great people! Very helpful and never try to sell something I don't want or need. I buy all my cars from Lithia Toyota and always have them service there.

Easy and fast purchase of a new Highlander

We hate buying cars, but Josh made it easy, answered our questions, and listened. He knew that we really didn't want a black interior for our car and without our asking, he checked Lithia inventories in other towns and got us what we wanted.

Excellent customer service

Service dept probably getting tired of me telling them, I am so glad to own a Toyota again :) Awesome sales and service department!!! Highly recommend.

Purchase a 2012 Camry

Everything was okay, but when I got home I looked at the back seat and it hadn't been detailed at all it was so dirty and we had to clean the door side panels inside. We are bringing it in Monday I hope it will come out better than when I purchased it. I was so disappointed !!Judy and Blanchard

Recall fix

Scott was so helpful as was everyone. I received a ride home and back. I had to have recall work done. Everyone was prompt and professional.

Scion Tc release series 10

Jordan Tooker was very polite and helpful. He wasn't trying to rush me or push me to buy the car, he was very patient and understanding which I appreciate.

Oil change

We've been taking our cars here for service since 1999. They've always done good work.

Oil change service

i have two Toyota vehicles and John and the staff always remember me.

Great sales process!

I worked with Will Dodd. He was great and I love my new Tundra.

2004 Toyota Highlander puchase

Scott Weigand was absolutely amazing finding us a beautiful used Highlander in no time. He worked diligently to get us the best possible deal, and the whole process of buying from Lithia was painless. The car was ready, on time, down to the agreed upon dollar amount, fully detailed and perfect.The entire gang at Lithia Toyota made the entire experience enjoyable.

Lifetime oil change

Very friendly service people. No pressure to have other services performed.

2016 Prius 4

The make and model I wanted was in stock and very easy to purchase.

Thomas was clearly there to help.

We came in for an unscheduled service light, oil change, and wheel rotation. Thomas was attentive the second I walked in. He saw us 90 minutes later in the lot and remarked something that showed he had listened to our story. Very refreshing experience for us.

This was an excellent experience.

Will Dodd was a great representative of the product and the company. Well informed of the product and actually had a better idea of what I wanted than I had. The Tundra I purchased is just great.

Mr Duck

John and Julia always help and are great to customers

Wonderful

Wonderful place to have your service done thank you For you great service friendly employees always a smile And willing to answer questions and great advice Thank you all

Way more

I just wanted to look at a Prius, in person, to see what they offer as a replacement for my Jetta TDI, which was totaled when a woman ran a red light. I wanted another reliable car. After doing a ton of research, Prius came out on top of my list. So, I stopped by Lithia Toyota. They had one that checked all the boxes on my list. I told the salesman, Greg, I could not afford what they wanted, but he said to give him a chance to make it happen. To my amazement, he worked it out, and I became the owner of the one I wanted, at the price I could afford. Everyone was friendly, and I really appreciated Cate in Finance for her warmth and humor. Well done.

battery replaced and oil change

although it took 2 hrs to get thru the express...I was given the correct amount of wait-time.

Excellent service.

This was my first service since I purchased my Prius. I was met at the door by Jared. He was friendly, helpful & efficient. The service was fast. Great experience!

Review

Great service and friendly helpful staff thanks! Really appreciate the service here!

We Love Evan Seegmiller!

We love and trust Toyotas but we trust Evan even more. He listens to what we want and how much we can afford and than bends over backwards to make it happen.

Wonderful service

John is great and service is fast and well done. Never a problem when I go and very helpful.

New Tacoma Purchase

Pleasurable new vehicle buying experience. The sales and support staff is knowledgeable and willing to answer any questions or address any concerns. In addition, the special order vehicle was actually delivered sooner than I anticipated. Would definitely purchase from Lithia Toyota once gain in the future.

Help on a holiday weekend.

From the moment I walked in the door I was greeted with a smile and warm remarks. I was helped right up to the very end of the time I was there. Though I showed up on a holiday weekend my car seemed to be their number one priority with out a wait of days because the;y were too busy. I was amazed and over joyed to get the work done on my car so quickly.

Lithia Medford Oregon

Great service and shopping experience! Thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Crystal

Will Dodd is a great salesman. No stress, pressure very knowledgeable. Professional and personal at the same time! Cate was great too!!

Deluxe Cab,LLC

All the people at Lithia Toyota were and always are the most easily understood, friendly, helpful professional individuals anywhere. Thank you for asking.

new car purchase

The salesman was very knowledgeable, not pushy, very pleasant, did not try to rush us. He has also been very helpful after the sale, without an attitude of "the sale is done, time to move on to the next customer."

Paul Finwall

They make it so easy!! Read the newspaper, have a cup of coffee and relax.

Purchase experience of our new 2016 4 Runner

The sales staff and management at Lithia Toyota Medford were very responsive, professional and timely in their interactions in making the purchase of our new Toyota a very pleasant experience. It was the most pleasant experience I have every had purchasing a new or used vehicle and was quite surprised given a typical experience I have had at other dealerships. They very effectively handled a more challenging purchase and closing process given that we finalized the purchase from out of state after my initial test drive and discussions at the dealership.

Our Rav4 story

Disappointed sales rep wasn't aware of what it took to certify the car we were trading in. We were told it did not qualify to be certified when in fact it did. This resulted in making a really good experience kind of shaky and embarrassing for me and the sales rep. That being said our sales rep did come out to our house and helped us set up our garage door opener.

Very Good; Pleasant and efficient as Usual

No new comments: I have filled out numerous questionnaires. This was very good servicing on an routine oil change. While I appreciate the attention to quality, I have problems with being forced to write a written review with a minimum length every time I bring my car in. I have been known not to to submit questionnaire, after having filled everything else out, just for this very reason.

Wow. I drove home with my new Tundra SR5 within 3 hours.

Chad and Will went to great lengths to put my deal together. I got $2,500.00 off the msrp. They both spent a lot of time teaching me about all the new features on the Tundra. And they drove my old Chevy back to my house so I could have my new truck the same day. Will had my new SR5 washed and filled up the gas tank to sweeten the deal. These guys were awesome. Thank-you so much Lithia Toyota.I just love my new truck.....;-)Dale Jolly

timely and expert service

I had an appointment with a one hour span. The timetable was exact and the service complete. The employees were respectful of my time and expert in their explanations

buying experience

I came into dealership to look and ended up buying because I was offered what I.felt was a fair pricr on the car I eanted.

Professor

Routine maintenance for 2002 Toyota Camry with 135K miles on odometer.

Seats

Marty and Mark exceptional employees. Kudos to them. Lithia should be proud to have employees who go to great lengths to satisfy us as customers. Great selection , price, you can count on them to follow through on issues if you purchase a vetch from them. Thanks, very satisfied repeat customer!

2014 Ford Escape

I want to say thank you to Derick and Denny for helping me getting my new car i am Loving my new ride... It was so nice of denny to know hand sign that really made me feel better.. i will come back back that for sure.. Hope you all have a great summer.. THANK YOU MANDY FRANCIS

Rav4 Lease

All in all, the car-buying experience was a good as one could expect it to be. Dylan Carter (salesman) was very helpful and respectful and listened - and responded - to my questions and concerns. He also brought in the appropriate people to assist in "closing the deal," which I greatly appreciated.

very efficient and pleasant.

The guys were very helpful and knowledgable. Great team players. They were efficient, courteous, and attentive. Would recommend them to friends. Thank you! Awesome job.

Friendly, and knowledgeable.

He knew all about my car, and what to look out for in the future. I was quoted an hour and a half wait for my drop in oil change, because they were extremely busy. They were finished in 45 minutes.

Love this dealership

Lithia Toyota in Medford Oregon was an amazing dealership. They all worked hard and fast to get us in the vehicle we wanted with the interest rate we needed for the monthly payment we could afford. We were pressured into getting into a vehicle we couldn't afford and I appreciate that. Chad and John are both great! We love are certified used vehicle. Can't go wrong with a Toyota or this dealership

great service

awesome team workalways impressed and happy with the service that is why i keep coming backthank you Joshua!!!!

Great dealership if you like throwing money away.

I flew down to Medford from Seattle after finding a 2008 Dodge Ram 3500 to replace mine which had just been totaled. My prime consideration was the supposed heavy duty drive train supported by the vin #. Surprise, surprise, The vehicle had evidence it had been repaired after an accident like not even one spec of road tar on immaculate paint, brand new rear mudflaps, freshly painted tailgate with no emblems or badges and a freshly painted frame in the vicinity of the rear axle and a lesser transmission and rear differential and a noticeable clunk from the back end at times when driving. The lesser transmission was also noticeably leaking oil that one wouldn't expect on a vehicle with 35,000 miles on it. Oh, did I mention that the skid plate that was listed as part of the vehicle was missing. Needless to say, I did not purchase this vehicle and had to purchase air fare back to Seattle. The good part about this adventure was that the salesman, who's name is Armando, was a joy to work with. A young man in his mid twenties who bent over backwards to make this experience as pleasant as possible and to accomodate me where ever he could. I asked Armando's boss, I suppose it's out of the question to get a ride to my hotel or the airport after not buying this truck? I was told that Armando was busy, but after sitting down to try to figure out where I did need to get to from where I was, Armando came up and said, come on, I'll take you where you need to go. He was a life saver. He took me to the hotel where I was still in time to cancel my reservation, book a flight back and catch a taxi to the airport. Thank you Armando!

Always Top Notch Service Experience

Toyota Medford always does a great job with my service needs. Fast friendly and knowledgeable. Mark Grossman is the service advisor I work with mainly and I feel that he is very honest and I respect his opinion on my service needs.

Great Customer Service!

Lithia Toyota is a great place to take your car in for service. The employees are always so nice and they do a great job at customer service and working on cars. Our cars have over 200,000 miles on them and they have never broken down by the side of the road because of the great job they do at Lithia Toyota!.

service visit

With an appointment, service was quick and professional.

Quick friendly service

As soon as I get out of my car when I arrive at the service department there is someone asking how they can help. They quickly send me to the correct person to set up my service and everyone seems to enjoy working there.

Questionaire concerning our service on a 2014 RAV4

I was planning to come by my self to get the voice controlled part of my car repaired and read my current library book while waiting. Then at the last minute my husband, Joe, told me that if it was ok that he come with me, that he would buy us lunch at our favorite restaurant.When we got there and our car was taken for repairs, we were asked if we wanted to go somewhereas they had a van that they used to take customers places so they could do errands or go for lunch.We looked at each other and said yes, we would like to go to McGraths if it wasn't to far away. The gentleman said "No it isn't to far." and could he drive us. We said yes, thank you. Then on the way we wondered if they would pick us up when we were done. He said yes he could pick us up and gave us a card with the phone number to call when we were ready to return. To make a long story short we had a delicious lunch and the ride to and from the dealership was pleasant and informative. Thank you for such a wonderful experience.Louise and Joe Parenteau

I had very good experience with Toyota of Medford

Thank You, James Crouch (employee) sent me to Toyota, working with Jordan Tooker who was patient with me. Great experience with John Rogers (finance department)

Buying experience

Scott Weigand, Brian Berg, and the finance team are the best!!

Buying Experience

Scott Weigand, Brian Berg and the finance team are AWESOME!! I would recommend them to my frineds and family! Thank you for helping me get into my new car!

Service Review

I always get good service from you. John, my service writer is great. He is easy to deal with and he knows his stuff. Very fast turn around time.THANKS!

Good people

Good experience with Chad. No pressure just good information and questions about our needs.blah blah blah I need extra words so there you are.

Recall appointment

I came in for a Recall service on the passenger air bag. John, the employee who assisted me, was prompt, efficient and polite.

2002 Toyota Highlander check engine light came on

I called when my "check engine" light came on. They had me come in immediately and drop the car off. They called as soon as they found the problem (hoses on emission control loose and cracked). Replaced without hassle and sent car to pick me up and return to dealership to get my car.

Jon was so easy to work with. I would highly recommend hi

Excellent customer service! They were very honest and open about the car. Very informative and attentive. Would highly recommend Lithia Toyota to all my friends and family.

I Love Love My Toyota Corolla eco

Josh St. Germaine was the best I would give him a 10+++++++ He was so awesome He showed me the car I loved it because it had everything I wanted especially my sunroof no red taped we told him what we needed for our trade in and it came in pretty close to what we needed ....It was an awesome experience all the people that work in the Medford Oregon Toyota Dealership are all so Wonderful We have dealt with your company for years Josh also sold my Husband a new 2015 Tacoma Truck and we are very happy

Just for Will

Somehow Mr. Will Dodd sold me an Avalon when I was looking at a 4 runner. Now, I never have liked car salesmen in fact there some at Lithia that I do not care for, However I like Will. Maybe it was his story about his mother in law and her Avalon. Looking back not sure if it was a sales gimmick of not but it worked. Good job Will. I really do like the car and I will be back for another purchase in the future. I recommend Will to anyone who is looking to buy a new vehicle. Will gave me a box a bussiness cards and I pass them out every where I go. Sorry it took so long for the review, but better late then never.

Service on old Camry and help buying a new 2016 Corolla

Consistently good service on my 2005 Camry (purchased elsewhere) over the last six years that I have lived near Medford.Excellent advice and up to date knowledge on the new vehicles I was looking at prior to the purchase of my 2016 Toyota Corolla..

Awesome car-buying experience!

This was our first car-buying experience from Lithia Toyota of Medford. We are so pleased - no pressure, no pushing, knowledgeable sales people at the dealership, everyone friendly and helpful. JohnMatthew Uri was our amazing sales consultant - he was very personable and extremely patient with us as we had thousands of questions and he made it a really fun experience. William Dodd helped close the deal the evening we picked up our awesome 2016 Highlander and he also was amazing. He showed us every single item on the new car before we left the dealership! Denny Kane helped us through the finance paperwork and buying our new Highlander through Lithia Toyota of Medford was a very positive experience - and we would highly recommend the dealership. Also, our car was not in stock and they were able to deliver it to the dealership within 3 days!

Karen & Jerry

Have bought several cars from Lithia Toyota and have always been happy with the sales experience. They worked with us to get the best possible price on the vehicle we purchased.

Good service, fast turnaround

I dropped off my car for a routine service ... I got a call that my car needed several other repairs that I wasn't expecting. I appreciate the fact that by going to my dealer, they have a record of what's been done to my car and what's needed as it ages. So, although these repairs came as a surprise, I'm glad that they were brought to my attention. I left with a positive feeling that I'm keeping up with maintenance.

Professional

Went in to see Rav4 hybrid and talk about a lease. Evan stepped up to help us understand the differences between the hybrid version vs gas and how the current lease programs work, The purchase was smooth and the numbers were fair between the RAV4 and our trade. It's was a Saturday and the car had not been prepped yet. They put it ahead of the service line so we could drive it home the same day. Impressive

Buying a car was a good experience !

We visited your dealership several times before buying and although we were switched to several different salespeople before the deal took place, it was understandable because there was an event going on at the Expo that seemed to have everyone scrambling to make ends meet. We finalized the deal with John Uri and he was professional, friendly, knowledgeable about the Highlander and best of all, not pushy. I bought a new '03 Highlander from Lithia Toyota (in '02) from Mike Hawley and he was nice to deal with then and he helped this time in locating the vehicle I wanted. I have already told several family members about the positive experience we had. Cate did the financing and she was a delight to work with and made that final part of the deal a pleasant topping to the day! I guess the only aspect we did not care for was how long it took to make the transaction but I think it just takes time to do paperwork!Also, I had running boards installed on my car yesterday and John Oppy was attentive, apologetic when I had to wait (just a few minutes) and efficient when purchasing and scheduling an appt for the install.

Most excellant Salesman and quality of dealership

The excellent salesmanship of John Matthew Uri and quality of the Toyota Camry as a middle class automobile, sold me on this Camry especially since I can got it with the famous Toyota Hybrid Energy Engine 'Keep on trucking" Toyota of Medford Oregon, but let us have a few more sedans in this diverse and wonderful city of Medford Oregon......... WOW IT IS A BEAUTIFUL CAR.

Excellence

John O is the best! I appreciate that he looks ahead at recommended services so I know what to expect. Excellent, friendly service. I also appreciate the shuttle to/from work - very convenient!

Always a great experience

Friendly, professional, and punctual staff. I always have my questions thoroughly answered and leave feeling like my vehicle is running at its best. Highly recommended!

Toyota Service Department

Great as usual. We were received on time and it was very efficient.

curtis croft

They treat me so good i have to buy 2 cars a yearthanks for all the years of good service lithia is the best.i live in grants pass and still go to litha.been coming here for 15 years..

Customer service is King

Great customer service from the moment I showed up. Louis (Luis? I apologize if I misspelled his name) handled my service. He was very professional and answered a ton of questions concerning future needs for my Tundra. I spoke with a number of other employees while I waited and was welcomed each time. Great job!

Recall work

Fast and friendly service. I thought the drive was a little rude

Service quote right on.

I am extremely pleased with Lithia Toyota Service department in the fact that our service writer gave me a phone quote and it was exactly what Scott quoted that I paid for the service after it was performed.That was a great price quote and will use them in the future.

Car repair service

Excellent service. Friendly. Efficient. I do think that the price for services are much higher than other locations, but I trust Lithia Toyota knows how to care for my car.

Toyota Tundra Purchase

Overall great experience - not sure about all the functions on the truck is all but will figure it out

Lethia Toyota of Medford.

The people that I made contact with in the buying process and two service vicites were totally devoted to my needs. After working 27 years in the service department of many new car dealers I do have a good sense of what a well run dealiership looks and feels like, and this dealership gets an excellent rating from me.

Lifetime oil change

They are very friendly and their goal is customer satisfaction. My vehicle was serviced faster than I planned for.

Awesome..........as always!

We have a Tundra and Highlander. We travel from Brookings to have both serviced at the regularly scheduled intervals. We feel like we're visiting family when we arrive. We have always had positive interactions with everyone, but John McNerney is like that relative you like, just a little bit better than everyone else.........nothing personal.

Top notch service

Was heading to the dealership to purchase a new car when our check engine light came on in our Tundra. We had just picked it up from another repair facility and spent over a 1000.00 for said repair. It was late afternoon on Friday and they got us in and had the vehicle diagnosis within a few hours. All of that was done while we were purchasing our new Camry. Unfortunately we decided to take the vehicle elsewhere for the repair but would bring our vehicle in for service needs in the future ! Too notch service all the way around!!!!! Thanks Chris

2016 Prius v

5th Prius I have purchased here. Need I say more. Completely satisfied with the transaction, the dealership, and the salesman (Delmer).

2016 Toyota Rav4 from Medford Oregon Toyota

Very efficient, very friendly sales people and not pushy!!!!!

Great family service

We have been dealing with John McNerny at Lythia for 9 years. He is efficient and honest besides being a great human being. We have a Tundra and a Sequoia we have serviced at recommended intervals. It feels like seeing old friends when we get to deal with John and the rest of the service department there. Mike and Erin Howard

Another service well done

Yes, I bring my Toyota into the Dealership for all my needs. I find the Dealership has qualified mechanics available to handle service. It is a comfortable feeling as one gets older to know they can trust the people who take care of their Automobile. I am sure there are mechanics in our area that are as qualified to service my vehicle. Why would one want to go through the time and effort when you have the read deal right in front of you at the Toyota Dealership. It's good for them. It's good for me and it's great for my Camry.Thanks for all you do.Kenneth Ferreira. Central Point, Or.

Less Stress

Car buying is classically a stressful experience. My latest experience was surprisingly free of stress. I was grateful for Chads and Cates help and guidance. I was also grateful for the specials I was able to take advantage of from Toyota and the dealership. Thank you!

Oil Change

Very quick and the staff were very helpful in explaining the repairs that needed to be done. Also very polite - no "hard sell"!Great job!

Friendly, personable and prompt!

Very happy with the service here. They got me in earlier than my scheduled appointment. This always makes my day easier. Thanks for the great service!

15k Inspection

Quick lane service went quickly without an appointment. Under 45 minutes. All checked out well.The waiting area is clean, and there is coffee, tea, hot chocolate and a TV for your pleasure.

Praise God for an Extended Warranty that really works

The good, the bad, and the ugly of it all: After a six hour stay I was told that the extended warranty would cover all repair costs.

5000 mile inspection, tire rotation

My visit was a "drop in". I was in and out in a little over an hour and all my questions and concerned were addressed satisfactorily.

No hassle, quick.

Was in and out in less than an hour with a new vehicle. Very helpful and informative. Worked with me as a car buyer and provided various options.

Always great service!

A.J. Johnson our Service Advisor is always so helpful and goes above and beyond! The service on the car was done on time as promised and my car was washed and clean! Couldn't ask for more helpful and friendly service!

Fast & friendly

I walked in knowing what I wanted and at no time was bullied into something else. Del was friendly and courteous, he answered all of my questions and made me feel comfortable with my car buying experience. Cate made sure all of the financial aspects were clearly explained and again was extremely nice and helpful.

great service

reasonable time frames and great work. always let me know if the upcoming services needed. its usually 1.5 to 2 hours wait which is ok but it would be nice to actually have express were those time frames are cut in half but without sacrificing quality work.

Service

The service at Medford OR is top rate. The people are polite and friendly and are always trying to help in any way they can.

Positive experience all the way around.

We bought our new 2016 Tacoma from Lythia/Medford because David gave of himself completely, answering all our many questions and helping hammering out a deal we felt good about. He made us feel that we were being taken care of and went the extra mile to do whatever he could for us. Bryce also was pleasant and positive helping clarify our options with service policies, etc.

Finished quickly

Found the problems on the last visit and they fixed it quickly on this visit. Found the problems on the last visit and they fixed it quickly on this visit. (Had to be 25 words long?)

buying a car

Overall, this was as good as I expected when purchasing a new vehicle. Sales people were friendly and helpful. No pressure except on telephone communications. Seems like the entire process could be quicker without going through so many people with different roles. Also, seemed like Vladi (salesperson) did most of the selling of my purchase but was 2nd person on sales. He was very good and respectful as was the primary salesperson (John Uri) but seemed like Vladi did most of the paperwork etc.

Traded in 2003 Toyota Tundra at Lithia Toyota

Bought a 2011 Ram 1500 from the used lot at Lithia Toyota. Traded in a 2003 Tundra TRD 4X4 that I bought from Lithia as a certified truck in 2004. Travis was great! No pressure. It took a couple of times to the sales mgr. but he got me the deal I was insisting on. I traded in a great truck. All major services were done at Lithia. The 2011 Ram 4X4 truck I traded for has a bit of high mileage, but not as much as my Tundra had (136,000).The Ram 1500 4X4 is a one owner (Car Fax). Hoping for the best, that it will be as reliable as my old Tundra!

Courteous staff, comfy waiting area

Mark's always been good to work with. Took care of my vehicle's warranty work amidst a busy flow of other repairs. Thanks again!

great experience

great experience, Evan was very helpful and efficient and so was Bryce. Too bad paper work process can not be speeded up. The only downfall to buying a new car.

RAV4 Lease

Informative and patient presentation. Showed options concerned with different vehicle and purchase options. Chose lease over purchase due to price and terms. This was our first lease.

48 year old man

Process was pretty easy but you still have to say no to there first offers until you get what you want

Easy buying experience.

The reason for my visit was placing an order for a 2016 Tacoma. I got lucky and the exact truck I wanted had just rolled off the truck so the process went very quickly. The reason I'm a Lithia Toyota customer is 100% because of the personalized and outstanding service provided by Chad Soares! As long as Chad is at Lithia, I will be buying my vehicles from him!!!!

Bernie Fraser was great!

Bernie Fraser took very good care of me, was very patient and kind, and gave me what I consider a fair deal. He didn't overwhelm me with too much technical detail, but he, Dave, and Denny explained everything clearly and carefully. Everyone treated me with friendliness and respect.

Purchase of new Toyota Tundra

Very straightforward, no hard sell, no bait and switch or other manipulations. We bought through the Costco program which was about a 5% discount from MFSRP. Transaction was professional, courteous, and smooth, much less stressful and than some past car purchases.

2015 Toyota Highlander

No games were played. Was very refreshing. Salesman was great.

I needed a car that provided safety and great visibility.

I cannot say enough about how pleased I am with the customer service and overall experience at Lithia Toyota. I have been to several dealerships and never received such caring and patient staff members.Delmer Smith is one of the finest people I have ever delt with in any dealership. He is truly a remarkablecaring and kind person. Thank you, I would recommend Lithia Toyota to anyone who is looking to buy a car.Thank you,Teresa Dirkson

Great experoence

Needed to buy a car, wasn't looking forward to it. These guys made buying a cinch and did a great job pointing me to the vehicle that met my criteria without a bunch of back and forth.

Very good in the context of a very busy day.

The service - rep got me in and out as quickly as he could given that they were short-handed and extremely busy. Also was very friendly and calm.

Oil Change

I wasn't interested to wait longer than an hour; they took care of me just fine. Good communication. Quality work. Comfortable environment to wait.

customer review

Having not bought a vehicle from a dealer for many years, I was suprised at how easy the process was. Thanks Josh Surgeon.

Oil Change

Staff was very friendly and helpful. Explained other service options to me, and took time to review with me what needed to be done.

Oil Change

Every went as anticipated. The wait was a bit excessive however for an oil change - 1.5hrs! They need extra bays and/or mechanics to help move people through there quicker.

Always a good experience!

my service "guy" was AJ. He was kind, courteous, efficIent...couldn't ask for more. He and all the other members of the Lithia team work well together. Totally satisfied. Thank you.

SUPER QUICK OIL CHANGE

I ALWAYS MAKE AN APPOINTMENT FOR AN OIL CHANGE (EVEN THOUGH IT'S NOT NECESSARY) ANDLUIS GOT ME IN AND OUT IN HALF AN HOUR. BONUS - - SOME DEAR PERSON EVEN CLEANED AND VACUUMED MY CAR.THANKS GUYS, GLENDA MARTIN

First servicing of my new Toyota Corolla

All went as expected - perfection - and done quicker than predicted. As Arnold said - "I'll be back!"

Lithia Toyota Medford Service

Everyone was very friendly and helpful. John made the process super easy and was very kind. Will definitely come back for future service! :)

Always a quick turn around for service!

We appreciate the after hours drop off and how quickly issues are taken care of. It would be nice to have Lithia be a little more pro-active when there is a recall happening. This refers to past issues not current ones and I understand it can be difficult contacting everyone but as a car owner who hears on the news of a recall it would be better to get an email clarifying whether my vehicle is subject to it (or not). Charlie

Oil Change customer service review

Went in for an oil change. Customer service was mediocre, service representative was clearly annoyed that I didn't come get my car as soon as he called to tell me it was done. The gentleman who greater me upon arrival let me know that the oil change line was on the other side which was a huge line and across the parking lot from the entrance and with having an apt and two small children (one a baby) I was annoyed that he even suggested it.

Tim And LaRee Mucks car buying experience .

Our car experience that we had with Joshua St. Germain at Lithia Toyota was an excellent car buying experience . He is a fabulous salesman because he is not too aggressive yet he has a great deal of information on the vehicles he is selling he is extremely knowledgeable . When it is time to buy a car we will contact Joshua and we will be back !

2015 Toyota RAV4 purchase

Excellent buying process. Scott and Brian made the experience easy and enjoyable! Thank you!

Lithia Toyota Survey

My Toyota Camry was ready for the 60,000 mile service.The service person, Matt, was very helpful in explaining what would be done at this appointment, and got my vehicle in quickly for the work to begin.

Mister

Although my Toyota service was exceptional, as always, the wait for my ride to and from the service was very slow, in fact unacceptable. I believe you may need more drivers.

first service

First Toyota, first visit, excellent experience. Our sales person even greeted us shortly after we arrived.

Maintenance

Service center was great - sales needs to learn diplomacy

Title required by software

Silly words mandated by software. Silly words mandated by software. Silly words mandated by software. Silly words mandated by software.

Very friendly staff and very knowledgeable about cars.

I would buy another car fro them when I need one. Great selection and priced pretty good. The staff was very helpful and kept helping me through the process of the purchase.

Service Excellence Without Peer

In the two years I have owned my Tacoma and have been regularly bringing it in for periodic oil changes under the ToyotaCare program I have had nothing at all to complain about either in the service itself or in the amenities in the waiting area. This is the best car dealership service center experience I have ever had . . . bar none.

Six month service on our 2015 Toyota Avalon Hybred Limited

I was very pleased with my service and all of the personnel involved. They took the time to explain a few of the items associated with the car that my wife and I were not sure how to use properly. Very professional in all aspects.

Service

Great Place to have your car serviced. The people are very friendly and the building is clean and nice to wait for your car in. If you have any questions they will gladly answer them or will get back to you. I think offering coffee is great, more so in the winter months.

Who's title?

Excellent service. Why do I have to write 50 letters. This is annoying. You should fix this program so that I don't have to type a bunch of stuff.

Troubleshooting my vehicle problem

Thank you, John M. You troubleshot my problem from the counter....the reason my Prius has been pulling to the right for the past one and one half years was because the wrong size tires were on it!I purchased 4 new tires and the pull has gone away. I am very, very happy! Thank you again.

Oil change

I was very satisfied with the customer service and my experience. I was there for an oil change.

Oil change lifetime come every 3 to 7 months

Would like to say John McNerney is always great to me and taking care of my needs he always make sure I am happy and he is one of the reasons I always come there.

What sort of title are you looking for here

I cannot remember the name of the Service and Parts person who assisted me today, but he was 100% helpful and took care of the problem with my car very quickly. It was altogether a pleasant experience. We are faithful Toyota owners, but this great service is a huge reason for our buying our cars from Lithia in Medford.By the way - I have no idea what you are looking for in the "title" field of this survey. You might want to make that a little clearer in future. Thanks.

upholstery treatment

I liked that the dealership took the extra spray left over and sprayed my trunk carpet like I asked. Even though that normally isn't included.

60,000 Service

I brought my Rav4 in for a Routine Service, approaching 60,000 miles. John said that I had had some of the 60,000 items taken care of, but recommended a F/U Appointment in order to make sure that the 60,000 mile service was complete. It meant another appointment, but John made it as easy as possible and I appreciate the attention to detail.

Treated very well

Treated very well - from the time I drove up through paying the invoice! Was kept apprised of status and trusted the recommendations. Felt very safe about driving the vehicle to California after service.

Purchase

It was fast and easy. Chad and Al were great to work with. This is my 4th vehicle from Lithia, as it always has been, great service.

Great dealership.

Service team has always been friendly and helpful. Just in for an oil change this time, but still a good experience. The life time oil change is a big plus for us when we purchase a vehicle. Nice waiting area with good coffee and dog treats too.

first time buyer, would definitely come back

So I had been hunting for months for the rig I wanted. I had found one at another lot in grants pass and the service there was TERRIBLE as we're the salesman. This left a pretty bad taste in my mouth as it was my first time on a lot... I had refused to buy anything there and left.... THEN I found a few options at LITHIA TOYOTA MEDFORD, and figured I would give it a try. From the second I stepped out of the car everything was waaaaaaaaaaaaaaay better. These guys were nice, professional and honest. I know quite a bit about cars and knew what they were worth, as did the salesman, they were very upfront and very helpful. Being a first time buyer it was a bit of a pain to buy the one I wanted and the salesman pulled strings and was very patient.End result, I drove away with exactly what I wanted and a smile on my face. Had no problem shaking that guys hand before I left either. My salesman's name was Chad I'd also recommend him!Good luck folks

Fantastic Service!

Quick and curious service. Toyota truly has a great service team as a whole. I will be bringing my other vehicles(Lexus and another Chevy) to Toyota service.

Courtesy & Consideration

John Oppy thoroughly explained what was to be done during the 100,000 mile service. He also kept me well informed during the lengthy process.

Almost the best

5 years ago I bought a 2010 Prius from Lithia Toyota. I still feel it was a positive experience, though grueling as they always seem to be. I am very enthusiastic about the car. The service department is the best I've ever worked with. They seem to genuinely care about their customers and our perception of them as excellent. The downside? A service rep who tried to "rip me off" twice. I took action after the second event. I was listened to but no action was taken. They still send surveys. I still say what happened. If they had taken some action I would trust their recommendations for service. I am confident he is doing the same thing to others. Now I use the "ask your brother first" rule. My brother's reliable and I am safer.

oil service