Lithia Kia of Anchorage

Service

Outstanding, as usual! Thorough and fantastic customer service

Review of service department.

I appreciate the service staff. Daniel was able to fit me in and made sure to call me if anything needed to be done. The act of calling every step of the way made me feel that I was valued as a customer. Thank you Daniel for your amazing service. I hope to see him next time I have to get repairs done on my car.

Great Service

Received lifetime LOF with purchase and they have honored that service with a smile on each visit

QUICK AND EASY

SALESMAN WAS INFORMETIVE, AND THUROUGH, I NEGOCIATED WITH HIM ONLY TO FINANCING AGENT AND HE WAS VERY THUROUGH EXPLAINING THE DOCUMENTS IN A TIMELY MANNER!I WAS IMPRESSED WITH THE PROFESSIONALISM OF THE WHOLE BUYING PROSESS, AS IT HAS BEEN 14YRS SINCE I PURCHASED MY LAST VEHICLE FROM LITHIA CHEVELOT,,A SILVERADO PUTHANK YOU VERY MUCH ,ERO

Customer

Excellent customer service from the sales person and financing person.

Purchasing a new vehicle

We were looking for a new vehicle. This was our first stop....and the rest is history. We purchased a 2017 Kia Sportage. The service was great; thanks Ed. We were promised a full tank of gas after our purchase: we left before getting the gas. A few days later, Ed called to remind me to bring the car in to fulfill the promise. I was truly impresses!

Rude manager

Came in to make an appointment for an oil change and the manager Robert Garcia has the audacity to give me attitude and not assist when I clearly needed service. He did not attempt to help and would rather be on the phone then even look my direction. Worst customer service.

Saturday review

My experience was very good. However I did think they would wash my car as they had the prior two visits. Maybe because its fall??

Great Experience

I was purchasing a car for my daughter's 16th birthday. I had communicated my needs to Ed Rais before arriving at the dealership. By the time we arrived, Ed had walked the lot and found prospective cars that met our needs. Once we had selected a car, Ed sat with my daughter and went through all of the features with her so she would be knowledgeable about her car and comfortable driving it. I really appreciated Ed's attention to all the little detIls - he made my daughter's first car buying experience a great one!

Great Customer Service

Matt provided "EXCELLENT" customer service. Thank you very much and I am very happy Matt is part of the Kia team.

Life-time Oil

Great Service, Great People every day all day long. Thanks for a great experience!

3rd Time and Still a Charm

3rd vehicle from these guys and very pleased. Go see Chris, Ed or Rich and they will treat you great. All hard working and they care!

great service

Fantastic service. Enjoyed talking with Kevin. Found out he went to high school with our son. He knew people that we knew from his high school days.

Oil change and auto detail

Great service and friendly. Glad to be of any assistance when you bring your car for service

Excellent, great employees.

Went to look at a new vehicle at Kevin Bell Hockey Rink in Homer AK. ended up buying one. Great service, never waited to have a question answered and employees were very knowledgeable about all the vehicles. Even when they weren't a Kia vehicle. All around great dealership.

customer

Service department is the best with having Matt on board. He always take very good care of me and my cars. Thanks Matt

The boys that all came to homer were off the charts awesome!

Other dealers could learn a thing or two from them.......they were not pushy and just wanted everyone happy and worked hard to get me as close to what I wanted!!! Homer Alaska crew made you feel like family!!

Matt always treat us with respect and honesty

We are glad that we bought another Kia product. One request that I have asked for recently is a replacement of one of our keys w/push buttons because it is not opening and/or closing properly, and it has turned the engine off twice while my wife was driving. Can you please replace it for us?With kind regards,Ramon Luna

I totally admire the service department people.

Matt and Daniel are the most professional reliable servicemen in the city! These guys are always looking out for me, do I need a ride, would I like some coffee, are there any issues with the car or the service! I recommend the service department (and Kia products) to everyone that asks how I like my Kia Soul. I tell them my durable little bus is only half the good news, that Matt and Dan are the best and the service is great. Thanks!

Car repair

They got the car in and repaired earlier than expected, they also explained everything that was done to the car.

It's always stress free.

We have always had great service with Kia of anchorage. No complaints.we bought new sore to 2013 and we love it. Service and warranty work top notch.

Good place Great Team

the whole team at Lithia Kia is absolutely wonderful! From Ed Shuman in the sales department, and Jeremy in Financing, and all the guys in the service department, they really go out of their way to make you feel comfortable and happy with your time spent there. For test Driving, buying, or service, there really isn't anywhere in Anchorage better than Lithia Kia!

oil change

I always take our car to this dealer for oil changes. No complaints

Best Vehicle Purchase Experience Ever

The staff at Lithia Kia could not be more professional, nor work harder to find a deal that works! I have purchased many new vehicles, and this without a doubt was the easiest, financially advantageous and personal of all!

Love My Sportage

I love my 2017 Sportage. I previously owned the Sorrento and thought I couldn't ever like a car more. I was wrong. I recently purchased the 2017 Sportage and although is it smaller, it has all the space I need and drives like a dream.

Great service as usual.

Lithia Kia's service department is the best that I have delt with in several years. Matt is always friendly and ready to provide fast and reliable service.

CYNTHIA WANSOR'S REVIEW OF LITHIA OF ANCHORAGE

THIS WAS MY BEST CAR BUYING EXPERIENCE EVER. DAVID WILLIAMS WAS VERY HELPFUL AND GAVE ME GREAT CONFIDENCE IN MY PURCHASE. ALSO JEREMY IN FINANCE HANDLED MY FINANCES WITH GREAT EXPERTISE. ALL IN ALL, IT WAS EASY FAST AND I LOVE MY KIA SORRENTO!! PERFECT FIT FOR ME AND I WOULD HIGHLY RECOMMEND THIS DEALERSHIP TO ANYONE WANTING TO PURCHASE A USED OR NEW VEHICLE. VERY IMPRESSED WITH YOUR TEAM!!

Most highly trained con artists ever

After buying a two-year-old Sorento I went to the service department to find out that they would no longer honor the warranty later the parts department at not lied to me in order to try to sell me a $400 key. I wouldn't buy anything from these people not even a candy bar out of the vending machine!

My Experience At Lithia Kia.

Lithia Kia brought to my attention I should consider some service was due recently. It slipped my mind so I appreciated the Heads-Up. I called the next day and was promptly was given my choice of time and date for my appointment. When I arrived I was impressed by their courtesy the thoroughness in informing me of what they were to do and how long it would take. I was shown to the the lounge enjoyed coffee with my book and in no time it seemed the manager came for me. We went through the many items serviced and I was quite surprised at the modest charges. My car was clean and sparkling when I left. It was an unexpected degree of excellent customer service.

Awesome

Good quick service. Chris was efficient and worked well for me

Awesome

Provided great customer service over the phone and the visit to the dealership went smoothly and didn't have to wait around forever quick service and very friendly

Lithia Kia of Anchorage

When I called in for an appointment I talked to a girl. When I got there for my appointment there was no paperwork with my name. Matt got me in and I was out in great time. Matt is always very pleasant, smiling and has taken great care of me when I go in for tire change and oil change which is twice a year. I would say he is an A plus employ. Frances L. Lewis

Tire changeover and detailing

They were quick and courteous. They called me at work with an update on the progress and let me know when it was finished. Very easy to deal with.

Loyal Ward

Every one was helpful and had the knowledge I was looking for.Great Staff!Loyal

Lee Hansen you are awesome!

It was awesome to get the news from Lee that I was getting my new 2016 Kia Soul! Thanks Lee Hanse, Jeremy and Lithia Kia for making this possible! Lee was awesome with his customer service and providing me great info and persuading me to live my Kia Soul!!! Thanks so much!!

Always great service

We left our car overnight and it was ready before lunch the day of appointment. I have always had great service and look forward to many more years with this car and my next new one.

Recall Accomplished

Had received a recall request, was able to schedule the repair withing two days of calling. The service department was very friendly and accommodating, they were able to accomplish the recall needs along with a few miscellaneous check-ups along with a oil change and returning a clean and vacuumed Sorrento in the time they had projected. Hats off to them.

Oil change and headlight replace

I was able to get my car in las minute. Car was done quicker than estimated. Awesome service from service desk and shuttle driver. Great job.

Went to see if I was a winner.

Love driving a new car. And, having a good knowledgeable sales men to help with the process was a great experience , in the purchase. And you can't beat the warranty . 10 year bumper-to-bumper ! No Worries for 10 years. Met some cool salespersons from the lower 48 for this tent sales event.Highly recommend for sure.

Excellent service

Excellent customer service. Friendly staff, prompt service. I didn't have to wait all day for them to be finished. I have experienced other places that even for a simple oil change I had to call after a few hours.

Kia Oil Change 5 Star Service

Quick, courteous, helpful ~ and love the car wash after the oil change!

2015 Optima

Excellent customer service for sales, finance and service

Great Service

Very good service. It is actually a pleasant experience taking a vehicle to be serviced. Thank you.

Granddaughter's car purchase

All involved made our granddaughter's first car purchase a super good experience. The salesman treated her with the utmost respect and made it all about her. The gentleman in finance gave her lots of advice and stressed the importance of this purchase and her responsibility.

Earl Phillips

The only thing was that it took all day for financing. I do not use credit much and the car I bought a 1994 Trans Am and they had to obtain special financing for a vehicle that old. Overall, I am very satisfied with the salesman and the finance officer, they both were great to work with and I would recommend this dealership to anyone looking to buy a car.

Always great customer service!

Always great service from start to finish even for unexpected repairs!

Awesome salesman

My salesman was great. Not pushy and he helped me find a car my wife would love and he didn't keep me there all day.

Lithia Kia of anchorage is great!

Lithia Kia of anchorage has been great. They are always super helpful and nice.

Awesome Service!

As usual everyone was great!! Service department was fast. Devon Suesue walk down to say hello and make sure I was happy with my car.

Oil change

Had the oil changed inr my car. Great customer service.

New Car Purchase

Lee Hansen was awesome to deal with and made the buying experience more pleasurable. Price was good for the car and the wife loves her new Sorrento.

New Sorento Purchase.

Our Salesman Lee Hansen was awesome to deal with and made the whole process fairly pleasant,the price was good the car is awesome and I will go back Lithia Kia for future purchases.

Service

Perfect in every aspects of visit.Car was ready when it was promised, even though I was a week earlier than my appointment time - my mistake.Thank you

Great service

Had an appointment Thursday, Feb. 4th for the 30000 mile service on my Kia Sorrento. As always Matt did an awesome job with my service. My vehicle was finished on time and quality of work was exceptional.

Review of service

I was happy to see Daniel back. The service was done quicker than I expected. I was happy with the results. i

Warranty repair completed as promised.

The waiting time for the initial visit, which was supposed to be for a diagnostic check for a worn lower control arm ball joint, I thought was a little longer than should have been. I had a 9:30 am appointment and sat in the waiting room for about two hours before being told about the problem. Once I was told, Matt Glenn arranged for a loner vehicle without me having to as for one, which I thought was very nice. Aside from the waiting time, I was 100% satisfied with the service.

My car was serviced with a smile and delivered squeaky clean

Matt Glenn and Daniel Ellis are the most wonderful team. I am a single older lady who could easily be dismissed or sold a line, but those guys treat me and my car like gold. I tell everybody who asks if I like my little Kia Soul that the car is just part of the great deal. I love the service department as much as the vehicle.Matt and Daniel, and Edwin (who sold me the car) ARE Lithis to me! I trust them and it is always comforting when they are the ones that answer the phone or greet me in the service bay!Please keep up the excellent service

Good performance

Ed listened to my needs and desires in a vehicle and then worked toward that goal with me. He was very thorough in explaining the vehicles options and made me comfortable throughout the process of vehicle test drives and in determining which vehicle I was interested in. He then listened to my financial needs and possible options and put together a purchase package that fit my needs.

Great salemanship, salemanagement, and financing assistance.

The salesman was great and personally attentive to the needs of the customer, the sales manager was at the top of his game making sure the sale was going to happen, the finance department was exceedingly helpful and made things happen, the general manager had everybody working productively but happy. Great overall sales experience.

EXCELLENT SERVICE!!!!

All employees were very friendly. Ed Shuman is very knowledgeable and easy to work with. I was very impressed with the teamwork displayed by all employees!

Thank you

Thank you, service was very good. Yes, I will be back.Thank you,

Ed Shuman rocks!

I received excellent customer service from Mr. Shuman. He provided choices appropriate to my budget and needs. Was patient with my questions and didn't make me feel uncomfortable because I'm not very familiar with cars in general. I'd definitely recommend ED SHUMAN if you're shopping for a car in Anchorage, Alaska!

Love Love Love My New KIA Sorento

My Sorento drives like a dream. Handles the road like its part of it, whether the conditions are wet icy or dry.

Lithia Kia

Walked in needing to buy a new vehicle. Told the salesman what we wanted and that's what we got. It went as quickly as buying a car can go, it was a pleasant experience, and everyone was very tolerant of and kind to our toddler.

The better than Excellent Emploies & Service at Lithia Kia!!

10/100,000 powertrain protection, 10/100,000 bumper to bumper coverage, lifetime free oil coverage!!! I thought that I walked into heaven because of all the help that I received. With Lithia Kia we don't need any other dealership in anchorage!!!

Service

Outstanding service! As usual! The entire service team, since we have owned the car (2010), is very professional, courteous, and respectful. A big Kuddos to them all!

Lithia Kia review.

We love the car and people were all friendly. Thx!

Life time oil change

Great as always! Very friendly and never wait longer than scheduled. Easy to schedule appointments. I highly recommend Lithoa Kia service lifetime oil chang s to anyone considering it.

Excellent

The service and environment was great, courteous, and I was comfortable while waiting for my appointment to be done. When the appointment was over, they explained fairly well.

Very Good Service

The service guys were very friendly and they completed the maintence in a timely manner.

Service

I feel sorry for your intake/discharge personnel since they stand in a poor lite and chilly place.Always recieve polite and appropriate serviceThank you

Vehicle Service on Kia Sportage

Good service. Good price. Very personable service managers. They even got me a ride to work about half an hour prior to the start of their van service by drafting one of their garage workers. My car now runs like new.

Great experience

We worked with Ed and he was amazing. I felt like we got a good deal and we received a fair price for our trade in. Not pushy, but very helpful and Ed really knows his Kia.

Value for my dollars

We looked at most of the other SUVs in this class and felt the KIA Sorento was the best bang for the buck. Lithia Kia of Anchorage was able to beat the price of all the other brands we looked at and got us the options we wanted. The sales manager was great to deal with and seemed fair in the negotiation. Overall we are happy with the purchase and the only minor draw back to the deal was the drawn out negotiation until we were face to face with Rchard (sales manager). After that, smooth sailing.

First service visit at Lithia Kia

they were all very professional and I feel I was treated very well.

Easy!

I use to work at Lithia of Kia as a tech. So I went to one of my favorite salesmen to help me find a truck that was with in my loan budget. Chris Mathis accepted the challenge and later that afternoon I was signing all the paperwork to a truck that I thought for sure was wayy out of my price range. The vehicle hadn't gone though the shop or detail yet so I couldn't pick it up until the following day. Which was probably the worst part about the whole thing was waiting to drive my new truck out of there!

Service for my Kia

While getting my studded tires installed and regular servicing at the dealership in Anchorage, Alaska, I was informed of a problem with one of my tires. It was explained very clearly, with options given. I was not at all pressured to purchase new tires. Also, a recall item was completed, free of charge and my car was washed, free of charge. I very much appreciated the professional service.

Sorento service

Scheduled and took car in for service appt, and they were great. Thanked us for our business, and seemed to care about our vehicle and that we were satisfied.

Awesome

I got a car under blue book value with everything I wanted. I tried Cal Worthington Ford before and got ripped off on my previous car. I looked there before going to lithia and they still tried to get me to buy cars that I did not want at all. Lithia is honest and I will be back in the future. I got a warranty that is worth it with a life time oil change package.

Awesome staff

I flew from Fairbanks to Anchorage to purchase a Kia Soul and I am so happy with my decision. The guys at Lithia Anchorage were very helpful, nice, and they really wanted to get me a great deal on my vehicle. My dealer showed me the ins and outs of my new vehicle and made sure all my questions were answered. The finance officer got me a great APR which helped me purchase all the extras I wanted.

2016 Sorento

Took the 2013 Sorento in for service. Only complaint on it was the road noise. Looked at 2016 Sorentos and left with one for the wife. The new design is very nice, and Kia really stepped up in their design.

shocked

Husband and walked in and we had the best service.. Richard Suesue is the best car salesman, he did his job. We didn't stay long he got us done and out of there fast..we left with the truck within two hrs we was out the door and on our way home.

You will love this dealership!

This service department aims to please. Matt is the best! To begin with, this is the second service call that I had difficulty with scheduling. I left voice mails requesting a return call because online scheduling wouldn't accept my request. I finally went in to schedule a service call, in person. I like dealing with Matt, his aim is to meet my needs. He fixed my online scheduling problem for me. Because they did not have time to give me a car wash the first service call, he gave me a free one at the following appointment, but when I requested it, the car wash left bug stuff on headlights, and inside doors were not cleaned well. These might seem petty, but it cost me time, as I had to finish the carwash job myself in my parking spot, as I don't have a garage. This was a Saturday appointment and the service department didn't seem over-booked, as I previously experienced. I might try Saturday visits again at my next oil change service.

awsome experience

really awsome experience very very helpful salesman chris Mathis is a great salesman thank u Chris

Kia Service

The service department continues to improve! Good job and washing vehicles in for service is a great benefit. Thanks.

best service

This has been the best service yet hands down. Great customer service, nobody rushed us andyou helped us find the perfect fit for our family. :-)

Ms sheila

Great service, they are quick and friendly. The service rep Matt was friendly and knowledgeable about mthe service I was receiving. My car was returned to me in a timely manner.

first class service

great operation I always count on good service from the dealership. More words are not required to state my position thanks very much to the KIA team

trading my vehicle with my choice

I stopped there just to ask a question for a past vehicle that I got in 2005 then got to ask for a trade, looked at vehicles ran into a used Ram truck that I liked with low miles and took couple days but drove out with smiles! The representatives are understanding and friendly. I already recommended my family said they would check them out!

Our Recent KIA Purchase on 7/25/2015

Friendly staff. Ed kept us from making a big mistake in our purchase. We were going for used Rogue, but he sold us on a new 2015 SOUL for about the same price. After the test drive we opted with the SOUL.

2011 Toyota Tundra Crew-Cab

This is my fifth vehicle purchase from Lithia Kia in Anchorage, AK. I won't go anywhere else to purchase a vehicle. Every time I go to Lithia Kia of Anchorage I have a great experience. Chris Mathis is my car guy and the service and parts team there is just awesome. Their prices on tires and auto accessories is as good if not better than the competition too.

Best service department I have ever worked with.

Lithia Service Department has taken care of my car for two years. The are fast, friendly and smart. I would not take my car anywhere else! I purchased a lifetime lube and oil and it has been the smartest investment next to buying my thrifty little Kia Soul, that I ever made. Paul Denwalt is extremely pleasant and treats me like I'm the only customer he has in the world! Thank you, Lithia Kia of Anchorage.

Great Service

Really appreciated all the extra complimentary checks and car wash that they did after my oil change!

Good service

I missed my appointment. When I called to reschedule, Matt with service department was very helpful and was able to get me in the very next morning.

Lithia Kia

I went into the dealership service to set up an appointment for an oil change. I was not expecting to have the work done that same day. My car was taken, at that time, and the work was done. I was there for about one and a half hours. I am pleased with the way I was treated.

Great service

Our car was taken directly into the shop and serviced quickly. The service staff were very friendly and helpful.

oil change

I purchased a lifetime lube & oil....I was very satisfied with my service.....clean and comfortable waiting area and friendly employees. Definitely recommend the lifetime oil & lithia KIA

Courteous, Friendly, Helpful

Chris Mathis was informative, patient, helpful, thoughtful and knowledgeable about the whole process. He tendered our offer, and was not able to the Dodge Caliber down as low as we would have liked, but I know he made every effort to work with us. It's really convenient to get the registration, insurance and other benefits handled by the dealer as Chris did. Very efficient in doing paperwork and covering every concern we had.After driving the car one day, we realized we had some kind of tire problem. Called Chris and he got us in touch with the service dept. and the issue will be resolved soon.Thank you, Chris Mathis and all the staff at Lithia-Kia. We had an excellent experience and we will return for car needs we have.

awsome car dealership

the dealership worked with us very well took care of all the paperwork including registration and insurance very efficient we didnt have to lift a finger to do anything the sales person chris mathis did everything for us even getting us in touch with an insurance company to insure our used car we will defenitly go back to buy another car and recommend it to our friends if they want to buy a new or used car the only negative we didnt insist on a test drive but the overall experince was awsome and i think we got a good deal and a good car for the price

Great Experience

The Lithuania Kia of Anchorage made buying a car a easy ang enjoyable experience. Thank you

Car service

Opened late....Said they would wash my car.... Never happenedThis was the THRID time I was told when bringing my car in for service they would wash my car and it never happens!! Even when I offer to pay for the wash The last time I was there for service and I went to pick up my car and was told oh yes we got it all washed for you and it's ready to go and than walked out to a dirty car..... Again!!!

I had the best experience with Litha Kia of Anchorage

Ed Schuman and team of Litha Kia of Anchorage was awesome. They made me feel important and made sure that I was satisfied with everything before I left the dealership with my new Sedona. They gave me follow up calls to see how I liked the new vehicle. This is the first time I have had an experience like this from buying a vehicle in Alaska. They were very professional, courteous and made my whole family important. I would like to thank them for the wonderful experience.

2015 KIA Soul

Leland Hansen helper me buy my first new car. He was kind and informative. He worked with us on our time schedule and if I ever need another new car I would recommend him as well as KIA oh Anchorage.

2008 HHR

Chris was very helpful in helping me find a car to fit my needs. He took the time to drive us around to all of the lots in anchorage to look into all available used cars in my budget. He helped me find a car that fit my needs and wants for under my budget, and was also able to add in smaller extra things, which really made a difference. I am very glad that I made the choice to come to Lithia, and glad that Chris was my salesperson.

Richard Suesue is amazing with customer service!

Iabsolutely loved the amazing customer service that Richard Suesue gave me! Nearly 9 hours at the dealership and they were amazing and all worked late to get me my new truck!! I will always go back to the Lithia Kia dealership for any service!! Heather E

Not to my liking

Salesman was very pushing and not very friendly. When we asked questions about thing he seemed to get frustrated and rolled his eyes. Would not come here again.

i love the awesome customer service I received!

Richard Suesue and the whole team at Lithia Kia of Anchorage gave me the best truck buying experience ever! I am absolutely in love with my truck and the sales associates were amazing. They really work for the customers. I am very impressed with how much time Richard took with me and even went to a different dealership to bring a teuck to me to drive. I can say enough positive things about him!! And ALL of the salemen there. I am truly thankful!

buying a new car

Richard was our sales associate and he was great. He listened to what we wanted in a vehicle and worked with us to get a vehicle in our price range.

Richard Suesue

I worked with Sales Consultant, Richard Suesue on the purchase of my 2016 Kia Sorento. I expected professional, courteous customer service without feeling pressured Im pleased to say that I was not disappointed! If anything my expectations were surpassed with Richard's knowledge of the vehicles and desire to go above and beyond to make sure I was happy. Thanks Richard and Lithia Kia of Anchorage team for making my purchase a positive experience!

Early childhood Educator

I was not happy with the interest rate, but everything else is good.

Richard Suesue

I worked with Richard Suesue on the purchase of my 2016 Kia Sorento. I was pleased with his customer service and his knowledge of the Kia vehicles. Overall, my experience with Richard and team at Lithia Kia of Anchorage was positive and I would recommend them in a heartbeat!

Perfect truck for this little princess

I came to Lithia kia with my mom and we had pretty specific needs, are salesman Mike Martella was amazing he looked with us at all the trucks and after I got into a few he realized that I needed a truck with a power seat and said that because of my height he had to find the perfect truck to fit my wants and needs.... He really cared about my safety and wanted me to have exactly what I was imagining. After about 10 days he called and said he found it.... And boy was he right!!! I love my Chevy and I would tell anyone if you want to be helped go see Mike.

Lifetime Oil Service

Great service all the time, every time. Shout out to my car man Chris and parts guy Gary! Outstanding customer service!!!

Appreciation of Lithia Kia of Anchorage

I always am treated courteously and professionally when getting my Kia serviced or tires changed. I was also given a complimentary car wash. Your driver took me home after I dropped off my car, and picked me up at home to take me back to the dealership where my clean car was waiting after the tire change and scheduled maintenance.

car sale

friendly low pressure professional . happy customer from cordova

Great customer service until you buy the car.

Bought a used car from them and less then a week later it started to overheat. After being put in the shop 4 times within a month they finally figured out the right problem but they could not fix it. They sent it to Chevy of south anchorage where I was told it would be 600 to fix (it was a sensor the car was not actually overheating) after I got it back from Chevy less then a week later the car broke down on the side of the road. I brought it back to Chevy where they told me I had bad heads and it would be 4100 to fix. Lithia Kia was unhelpful after I bought the car and when my wife called the sales manager actually told her she was overreacting and "it is our car and we can do what we want with it." Never will I recommend this dealership to anyone.

Devin is Awesome

Service was great and Devin was the nicest guy. He worked very hard to help me and I drove home in the car I wanted.

Chris Mathis

Im only 18 this is my first time buying a car ever!! I had the pleasure of being helped by Chris Mathis! He found me the car I wanted and in my budget! This place was truly amazing! Im super happy and excited with my new car! Thanks Chris!!

HAPPY CUSTOMER!

The customer service was excellent, I was so comfortable with the recommendations and the knowledge of the vehicle he showed, that I ended up driving off with a 2011 Kia Optima. I absolutely love it. I was even pleased with the follow up phone call. RIchard SueSue wanted to make sure the car was working out great and if I had any other questions that I would have that I forgot to ask, I thought that as an employee of LITHIA KIA, that was a GREAT service to have. We hear all kinds of Car Salesman Horror stories of how they bombard you as soon as they see you walking towards their lot, or after the sale they don't want to be bothered But the level of customer service, friendly atmosphere, the time that take to listen to your needs, especially the attentiveness will definitely be the reason for my friends and family to stop at LITHIA KIA. I have faith that Richard SueSue will take care of my friends and family whenever their in need of a new or used vehicle.

Friendly Staff and comfortable waiting area.

Came in for oil change and was offered free car wash and vacuum inside of car. It was a good car wash, just took alittle longer than I would have thought at 8;30 am. Very friendly staff. Having some hot chocolate to drink would be nice to have a cold mornings, not everyone drinks coffee.

Soul Purchase

Richard was great in helping me drive off in a new Soul!Highly recommend Lithia Kia, everyone I encountered was friendly and helpful.A good experience!

review

fast and people who take time to keep you up-dated on the progress of the work being done on your car

Great service from start to finish!

Booked my appointment online which was easy. Drop off and pick up was smooth and all the staff was great. It was a pleasant experience from start to finish!

Oil change

Fast service. Explained evert thing they did. Good work.

Dave was friendly, knowledgable and helpful

Dave was very helpful, offered advice and insight and was a trustworthy salesman. He made the buying experience less stressful and not pressured. He was great to do business with!

oil change

Went for an oil change and the service was awesome! Fast and efficient! I would recommend Kia to other people! I am always pleased. Thank you!

Lithia Kia

The service was excellent. The Kia dealership is in an old facility and could stand refurbishing.

great service

Would like the car washed as it was always done in Spokane. Oil change was done in a quick manner and the inspection was great too.

I love My New used Car

I am a single mother on a tight budget, I went into the dealership just looking. It was going to cost more for my Mini van to be fixed then what I owed on it. David Williams made me feel very welcome and treated me as a friend rather then a commission. He know that I was worked on a very tight budget and kept his promise that he would make sure I did not have a larger car payment then what I was able to afford. David and the whole Lithia team were very patient with my very active 5 year old and made the long wait not fee so long. I also was very impress with the financial person. He was able to get me a very good rate. Once again this was one of the best car paying experience I have ever had and plan to do future business with this dealership and hopefully with David again.

Great service

I wanted a new car and wasn't sure exactly what I was looking for. Ehzen Ralleca helped me & got me out with a really good deal.!!! My first car so I'm super excited he's the best!!!!!

oil change and regular maintenance

They were very prompt, with my car being finished in about an hour. Everybody is friendly and helpful.

Amazing

Ahzen made the experience very enjoyable and fun! Would recommend him as a great car salesman. Ab was great also. Kia of anchorage is a great car dealership.

Great service

I have been working with Mike Martella for over 6 months now and we finally found the perfect vehicle for my sister...even though I am in Dallas, TX. Mr. Martella was able to assist me in getting the financing, insurance, and choosing the vehicle all over the phone and thru email.I want to thank him for all his hard work.

Leland is the man!

We came to Lithia Kia to buy my husband a car and left with two! Our experience with Leland Hansen was flawless - he adapted to our personalities, helped us find cars we absolutely love, and got us a great deal! We never felt like we were being pressured into a sale (usually my least favorite part of car shopping). I will be recommending Leland to friends and family. Without Leland's patience and genuinely helpful attitude, we may not have left with a car - and certainly not with two! Great experience!

Great Experience

We came to Lithia Kia to buy my husband a car and left with two! Our experience with Leland Hansen was flawless - he adapted to our personalities, helped us find cars we absolutely love, and got us a great deal! We never felt like we were being pressured into a sale (usually my least favorite part of car shopping). I will be recommending Leland to friends and family. Without Leland's patience and genuinely helpful attitude, we may not have left with a car - and certainly not with two! Great experience!

Above & Beyond

Dropped my car off for its regularly scheduled oil change, they got me checked in quickly. A short time later they notified me that my car was done. I picked it up on my lunch break and they showed me that everything was in tip-top shape. They even washed my car! What a great surprise, Awesome customer service!

Brenda's new Kia Soul

I had been considering buying a new car on and off for about six months. I reviewed my finances and set an amount that I was willing to spend. This would be my first independent car purchase. My father purchased my first car and my late husband purchased every car after that. I reviewed car sales sites and got an idea what my budget would buy. I then called my friend David Williams at Lithia Kia. I have known David and his wife for years. Knowing someone in the car sales business helped me feel more confident about proceeding. My mother and I visited with David at the car sales lot. I explained to David what I was hoping to buy. I wanted a low mileage all-wheel-drive used vehicleI thought. While in the show room, I looked at a new Kia Soul. I liked its features and its size. I was concerned about the front wheel drive. David suggested that I come back during the daytime to take a test drive. Unfortunately, I became sick and was in bed for a week. I thought about the new car, but had reservations about the cost of a new car. I asked David to look for a used car that met my wish list. As I was recovering, David let me know that there was a Kia Soul with low mileage that had been traded in. I was excited about what I heard. On Dec. 27, 2014, I arrived at the dealership to see the car that David had told me about and took it for a test drive. David explained all the safety features of the Kia Soul and the awards and credibility that Kia has garnered. He also pointed out that many of the Kia sales staff are Kia Soul owners, including himself. Most of the vehicles I have owned were all-wheel-drive. David explained the differences I might experience in a front-wheel-drive vehicle. I was impressed with the 2013 Kia Soul, which had low mileage and appeared brand new. I discussed purchase options with David. I had the funds to purchase the car, but David suggested I could finance a portion to improve my credit history. I haven't used any credit in many years, which affected my rating. David explained the advantage of using synthetic oil and of buying it through the dealership. I will get my oil changes taken care of for the life of the car with no more cost to me. I also bought an extended manufacturers warranty that will cover my car's systems for 10 years. When I determined I wanted to finance a portion of the cost, David introduced me to the finance director, Jeremy. Jeremy was very helpful and was able to get me a low interest rate of 2.9 percent, despite my only average credit score. He also explained the number of payments I needed to make to improve my credit rating. I am thankful for the guidance and advice I received from David Williams. Having someone I trust was important to me. I also appreciated Jeremy's patience and ability to get me a favorable interest rate. My overall experience purchasing my car was positive. I have called David since the sale to ask questions about operating the features on my car and he has been very gracious and helpful. I am very happy with my Kia Soul. Recently I drove my mother, sister, niece and nephew to a restaurant for lunch. Everyone was comfortable and impressed with the spaciousness of my car. On that trip I could not get my phone to connect with the car's Bluetooth system. I called David, who returned my call quickly, and explained that if more than one Bluetooth device is activated at the same time in the car it will affect the connection. Adjusting to front-wheel-drive has not been a problem, as the Soul has a stabilizer that enhances the performance of the front-wheel-drive in icy conditions. I haven't used a tank of gas as of this writing. Since it has been cold and I start and warm my car before driving, the MPG may be lessened. I am very happy with the car's defroster and heater. I will probably add a remote car starter before the end of winter. I look forward to continuing my relationship with Lithia Kia, as a Kia owner.

Our 3rd Kia purchase

We went to the Kia dealership as we just wanted to upgrade our 2011 Kia Sorento. David Williams was our salesman and he was great! He was very cooperative, understanding, helpful and knowledgable and we are very happy with our new 2015 Kia Sorento!

2010 Kia rio

Everyone was so nice! the finance guy was the best and he's pretty funny. Love his pink pens :)

Awesome service and friendly people

Going to the Kia dealership was like going back home and seeing friends you have seen in years, comfortable environment. Very pleased with my purchase

2014 Kia Sorrento is a great purchase!

Mark and Mike were more than accommodating. They were both very knowledgeable, and when they weren't sure the car we were interested in was available for purchase Mark wasted no time finding out that it was available. They allowed us to take the car home overnight (to Palmer) for a test drive, and that is what sold us on the Sorrento. It handled very well and was great on gas. Mike fought to get the most value for our trade-in and succeeded. If you want to go to a dealership where you are not pressured, and the employees even have a sense of humor, I would definitely recommend Lithia Kia of Anchorage.

2015 Brand new Kia Sorento

I am very happy with my purchase!!!! I was not expecting to get a BRAND new car but I left with one!!!! :) very good experience with our sales guy Ehzen R. Go see him!! :) Merry Christmas!!!

Changed my outlook on buying a car!

We have all tried sneaking around a car dealership so as not to get "attacked" by a car sales person. I have had some bad experiences in the past but here at Lithia Kia of Anchorage they have a warm and inviting atmosphere. Chris Mathis was wonderful and actually made my car buying experience wonderful. I didn't feel pressured what so ever and he was able to find me exactly what I wanted and more that fit well whithin my budget. If you're dreading going out to find a vehicle and stuck behind your comuter surfing the web because you dont want to feel pressured into the wrong vehicle like I was, Chris Mathis is your guy. I am so happy I made this purchase and that I was able to find the joy in it I never knew was possible!!

Thank you Ed Rais - I Love my car!

Ed Rais was terrific. He was attentive but not pushy. Ed made me feel great about buying a car when I was initially resistant to buying any newer car. He even got a trade in on my old car, which I thought was going to be impossible. Thank you Ed Rais! Pam Sullivan

Great experience.

I went to Lithia Kia on a whim and drove off with a new Kia Sorento! I was very happy with the vehicle I drove in with, but found myself on an unexpected test drive and realized I needed that Sorento! Ed Rais is awesome! He's extremely knowledgable of the product and drives a Kia (as does his wife), he's polite, nice and friendly and has the patience of a saint! Ed took the time to answer all my questions and concerns and gave me an overview of all the bells and whistles. Unfortunately, I've had an unpleasant experience previously with another salesperson, but Ed made all those memories fade away and replaced them with a great experience. Thanks Ed!

Thanks Ed Raise and Lithia of Anchorage for my Kia

As a sales representative, Ed Raise was a consummate professional as he walked me through the process of buying a new Kia. From setting me up with a test drive, answering all of my questions about the new technology and explaining the different finance options, Ed was very thorough, patient and knowledgeable. He made the experience of buying a car as stress free as it could possibly be. I love my new Kia. For the money, I don't think that you can find a better built and engineered car. I had considered buying a Suburu, but Ed definitely made me a true believer in Kia, and I've been very happy with the way my new car has performed since owning it.

Excellent Everything

I went to Lithia Kia of Anchorage after shopping around for cars at a few other dealerships. Not impressed with the barter the other dealerships were offering, I stopped by Lithia to see where they fell into the scheme of things. After just pulling into the lot and assessing a few cars on the line, David walked up and offered his assistance. I was fed up with other salesmen trying to pressure me into buying a car so was hesitant to accept his help. He quickly assured me that I was under no pressure to buy a car and he had no plans to make me leave his lot with a set of keys in my hand. After taking the car for a test-drive we started to get the ball rolling. Lithia was fast and efficient and did not go back and forth offering higher prices than I said I was willing to pay. It turns out I did in fact leave their dealership that day with a previously owned 2013 Toyota Corolla. I love the car and the service was great. David was fabulous and has outstanding customer service! Jeremy in their finance department was also a wonderful help. I recommend this dealership to anyone who wants to get straight to business and doesn't want to be taken advantage of, while also receiving excellent customer service in the process.

Great car buying experience

Ed Rais is the best salesman ever! He was knowledgeable, caring, had a great sense of humor, and went the extra mile showing me how to get the most out of my new car.

New Car

Chris was great and knowledgeable about the vehicle.

Great customer service

I have been to Kia ever since I got my Kia back in 2011. Best customer service... although all the old timer reps are gone, new reps are friendly as well.Matt and the lady (didn't get her name) was great - will be still going back over and over!

2010 Kia Optima Transmission Problem

I would like to thank Matt in the service department. He was very pleasant and listen to my problem and my wife's car is fixed and safe to drive. Please pass on to Matt our thanks and we will see you all again when we are ready to buy another vehicle. Thanks! Chris & Michele Brevard

Great work and great shop supervisor manager

The appointment people are tremendous bit the guy and the gal. Kind folks and helpful. The service dept manager might be a very hardworking saint. The car is a gem of a car. Only one minor suggestion: in taking things out of glove boxes to replace cabin air filters it would be a better choice not to strew them about such that on opening the car door stuff can fall out. Minor point and added only so you know our evaluation is a real 10 not just a click it off 10. Great dealership. Wonderful repair shop.

Great service! Nice environment

David was very friendly and helped me with all my needs! He got the price of the soul down to a reasonable price for me to manage and I am more than excited to drive away in my new soul! The service was awesome as always and everyone was very nice and willing to cooperate with everything we wanted!

RUSSELL in service is rude un-professional, NEVER GOING BACK

Lithia Kia sold me a used 2009 Toyota Tundra in July of 2014. I love the truck, and my sales guy ED was great! However, within (2) days of taking the truck home, the check engine light came on. Here is the time line of events:(2) days after sale - Check engine light comes on in the truck, I called Lithia Kia and brought the truck in the next day.(3) days after the sale - I brought the truck in and it is diagnosed. I was told that it needed an Oil fill neck. The part was supposedly ordered and was expected to take a week to arrive(3) weeks after the sale - I called to see if the part had arrived and was told that it never got ordered. they said they would order it and it should be another week.(2) MONTHS after the sale - I called again (several times before getting through) and was told to bring the truck in and i did on a Tuesday. I was told the truck would be done that day. At the end of the day, i was told it would be the next day so i borrowed my dad's truck. After 2 more days, my dad had to leave town (with his truck so I had to get a "rental" car from them. When i went to get the rental, I was not told anything except that the the car was blue and out back. I did not sign any agreement, didn't check my ID, nothing.(8) days after getting the rental car - I was told that my truck had been diagnosed and that they had to order the part, and that it would be a week. AGAIN?! This was the third time that they did the same check and ordered the SAME PART! Alsom they tried to charge me 40$ PER DAY for the rental car because it is somehow my fault that they screwed up again and didn't do anything new. I refused to pay and I did NOT pay anything as I never signed any rental agreement or anything.(2) weeks later - I finally brought the truck in and they told me they would have it done by the end of the day. I never heard anything so I called them around 5pm and talked with Matt. Matt told me that they had not had a chance to start on it. Appearently, my warranty claim was not a priority, even after all this. So, i had to borrow my dad's truck again to avoid the rental car B.S..I also talked with Russel the service manager and asked if he could at least throw in a free oil change for my troubles. His response was "No, i am not doing anything more for you".. implying that he is somehow doing me a favor by failing to fix my truck time after time.Finally, on October 22nd, I am heading down now to pick up the truck. I Bought the truck on July 8th.... I will NEVER go back to Lithia Kia of Anchorage as long as Russell works there, and am looking forward to my meeting the GM today.

tire change and oil change

We brought our car in for it's scheduled oil change and winter tire change over and it was done at a fair price. What more can one want.

service

The services department is great. The best I have seen in about a year. Matthew and rushell doing a great job at service desk. Thank you so muchGreg Willhoit

Smooth, Pressure-Free Sale

All the staff I encountered were friendly and personable, and my sales person David Williams was a wealth of information without pressuring me for a sale. He also had a nice sense of humor. The entire process went smoothly, and I left there as a satisfied customer with a car I am happy to own.

KIA Soul purchase, a darn good deal for me!

I went to Lithia because Cars.com said they had a used Nissan Murano, the model/vehicle I had my mind set on buying. I was greeted by David Williams as I get out of my vehicle. I had read many reviews recommending him, so I was pleased to talk to him. He showed me the Murano which had just been turned in and hadn't been cleaned yet...I don't think they keep used cars on the car lot -- not sure, but it didn't have the CVT transmission that I had my heart set on. My daughter bought a KIA some years back and told me this brand didn't have any muster -- no get up and go, but David assured me the technology for KIA's have changed. I felt like Goldilocks -- I looked at the Sorrento -- too big, the Sportster too small -- and then he told me about the rig he was driving - a Soul. It looked like a sporty little box, but he had a lot to say about what I was looking for, so I took went for it -- even had a trendy but classic color called Latte' brown -- a few features weren't what I had in mind, but overall, it was the same price, brand new, as the 5 year old Nissan model I wanted. I decided to take his word -- he comes across very trustworthy and honest -- no pressure -- laid back -- answered all my questions and a few more I should've thought of and he did -- it just made good sense. Because this is a 5 star rated vehicle, my insurance was quite nominal -- my old truck 15 years old -- no comprehensive for it, and the new -- not much more. A good deal for me. Even better, he found a lending institution that offered a lending rate lower than mine - at 2.25% in a matter of two hours. So whole deal took around 4 hours, and I was in no rush, on a Sunday afternoon. I'd say look up David Williams if you want to buy a KIA, he's sold on them. For now, I'm not sure, but if he's right, I won't be surprised!

Purchasing a new vehicle

During my car shopping hunt I decided to stop in at Lithia Kia of Anchorage. Chris Mathis greeted me right away. I explained to Chris exactly what I was looking for and he did a great job of showing me what I wanted. After searching many dealerships, I found the car I wanted. Chris did an amazing job of making me feel at ease and the experience fun. I got the car I wanted for a great price. I would recommend anyone who is looking to purchase a new car, come the Lithia Kia of Anchorage and see Chris Mathis!!

new veichle

David Williams is awesome he is upfront and friendly. I so enjoyed our time today I would so recommend my family. He is awesome. James R McCall

Pleasantly surprised by KIA

I was pleasantly surprised by KIA. The company has improved the quality of its vehicles tremendously in the last few years. Our 2005 KIA Sorrento (my husband had purchased it before we met) needed to be replaced and we were referred to Chris Mathis at Lithia KIA. I didn't really want another KIA, but couldn't ignore the price, so we decided to give them another chance. We had a great experience! Chris listened to what we needed - something smaller than the Sorrento with better gas mileage, but still big enough for our family. He pointed us to the Soul. My first impression was that it was too boxy, but after we took a test drive I was hooked. It is much roomier than it looked from the outside and gets great gas mileage: about 28 mpg in town and up to 34 mpg on the highway. It's smaller than the Sorrento, but still has enough room to fit our car seat, stroller, groceries, or small deliveries for work. Chris and the rest of the team at Lithia did a great job of getting us in and out as quickly as possible and were not aggressive or disrespectful as we negotiated price (my least favorite part of buying a car), interest rate, trade-in value, credit insurance, etc. We have already referred a few family members and friends who are looking for an affordable and reliable vehicle.

If you need a vehicle, go see David Williams

Mr. David Williams is an amazing sales consultant! I went in on Saturday in hopes of purchasing a used vehicle and David made it such an easy and quick experience. I highly recommend him to everyone! He doesn't pressure you in anyway, is very informative, and honestly listens and helps you find exactly what you are looking for! I didn't think I was going to be able to find a vehicle and Mr. Williams helped me find the perfect car. Thank you!

New 2015 Sorento

My wife and I want to thank David Williams. and the entire staff at Lithia Kia of Anchorage for an outstanding purchasing experience. David was professional, knowledgeable and helpful with making our first Kia purchase. His friendly attitude made our experience relaxed and non-stressed. Everyone we met at the dealership was friendly and showed great concern for our satisfaction. I highly commend Lithia Kia of Anchorage and recommend the dealership to anyone considering a Kia purchase.

best experience I have ever had!!!!

I've now pic has ed my second kia and am truly amazed at how attentive the staff is in service as well as on the floor. I had the pleasure of working with David Williams and hope that he is there the next time I wish to upgrade. He was very knowledgeable and if he didn't have the answers he was sure to get them. I purchased a 2014 Kia optima and could not be happier!!! It's everything I was looking for and more. I came back the next day and had the pleasure of getting taught by Gabe how to fully use all that my car had to offer! I will be back!!!!! If anyone is looking for a used or new car I highly recommend going to Lithia Kia of Anchorage! Talk to David Williams he won't let you down!

Great Experience at Lithia Kia

First and foremost, based on previous experiences, I am predisposed to not like the whole car-buying experience. However, the staff at Lithia Kia made the experience enjoyable. David Williams and Ehzen were extremely pleasurable to deal with, as well as knowledgeable. We are very thorough when making a car purchase, and we visited the Kia dealership (among others) at least three times before making a purchase. Every time, David and Ehzen were eager to help, and happy to answer our numerous questions. Ultimately, we feel we received a very fair price on a great vehicle. Our experience with Jeremy in finance was enjoyable as well. Out of all the cars we have purchased, I can honestly say this is the first time we have actually laughed (in a good way) about completing finance paperwork. David, Ehzen, and Jeremy were all great to deal with. We would highly recommend them all to anyone who is looking for a great vehicle at a great price. Thanks, and nice job!

No pressure

I finally found a car salesman I liked. David Williams is the most laid back no pressure salesman I've ever encountered. Thanks David for a great buying experience!

Helpful Salespersons!

Ehzen was a great salesperson, very helpful and personable. Answered questions with a smile and found out answers when needed. The other staff I spoke with were polite and helpfull too.

Great Buying Experience

I went in for an oil change on my Soul and walked out with a Sportage; not how I planned to spend my Friday afternoon but I can honestly say I'm happy with how it turned out. My sales associate was Ehzen and my finance guy was Jeremy. Both were fantastic, very knowledgeable, friendly, and professional. If you are in the market for a new car I recommend a Kia. The vehicles are reliable, comfortable, and safe, while the staff at Lithia Kia of Anchorage are wonderful and easy to work with.

excellent service

Went to Lithia Kia dealership after I had a car accident and my car was declatered a total loss by my insurance. A friend referred me to Mike Martella. I had never expected the results I got. Mike and the Lithia Kia team went above and beyond my expectations. The assisted me with every little detail about getting a car. Informative, helpful, friendly, understanding are some of the words that come to mind. Will I refer my friends? Absolutely. I feel like a part of a family with them and drove out of there with my Kia Soul and the whole process was easy thanks to Mike. Way to go Kia!!!!

Wonderful experience, very friendly ,great customer service.

First time purchasing new car from Lithia Kia. Everyone very nice and friendly and customer service oriented. Look forward to many years of doing business from maintance department, to keep my New Sorrento running like new forever.

Great staff

Went into Lithia Kia of Anchorage to look around for a new car. I was almost instantly greeted by Gabe, who was VERY friendly, clean, and helpful. Instead of being pushy about buying a car, he actually helped me find what I was looking for in a vehicle. He showed me all kinds, and pointed out various details. I decided I needed more time to think about it, but I got his card and I will DEFINITELY be going back when I decide to buy

Ehzen ralleca was great

I stopped by the other day to look at a used car and because of the excellent customer service provided by Ehzen Ralleca I drove away in exactly what I wanted. He was very willing to work with me and wasn't pushy at all. The dealership itself was very nice and clean. I will definitely return here in the future!

Great service

Worked with David Williams, fantastic sales rep. He made this a great buying experience.

Best car buying experience ever!

From the moment I drove onto the lot I had a wonderful experience. My salesman, David Williams, was kind, informative, and funny! I wasn't sure what I wanted but David instinctively knew what I would like. He showed me the Kia Soul and I was hooked. I was approached by other salesmen asking if I wanted water, soda, or coffee on numerous occasions. I will never buy a car anywhere else but Lithia Kia. Thanks David for making this experience one to remember. I recommend anyone wanting to buy a car to talk to David Williams at Lithia Kia.

Great Experience & Great Sales Team

I went in to just look at the Kia Optima from seeing commercials on TV, Gabe was my salesguy and he understood that I was in just to look, after the testdrive we got back to the dealership and he wasnt even upset when i told him i had to think about it nor did he pressure me to buy, i went to a few other dealerships and just wasnt treated the same and found myself right back at the Kia dealership and bought the car that night! I recommend Lithia Kia of Anchorage to anybody looking for a new or used vehicle. The staff is truly amazing and i will be a life long customer

Mark is Top Notch! Love my Forte!

Bought a 2014 Kia Forte from Mark . Great guy who didnt pressure me to buy a vehicle & helped me find the right vehicle to fit my wants and needs. I love my Forte...I average 35 mpg on the highway and you cant beat the warranty that they put on these things

Great Salesman

I came to Lithia Kia looking for a new car.... I left with the vehicle of my dreams and also a new friend. My salesman (Michael Martella) was not only informative but also kind and really made me feel at home. He went out of his way to make me feel comfortable and also let me take the vehicle on a test drive to my children to get there vote of approval!! P.S. I couldnt be happier and would recommend Mike and Kia to anyone.

Amazing Experience & Awesome Service 2014 Optima

Couldnt have asked for a better car buying experience. Both salesman and the rest of the Kia Lithia team went far beyond my expectation in not only making sure I love my new Optima but that I love my new forever dealership. Hands down Id recommend this dealership to all my friends, family member, anyone who appreciates a great car buying experience with a dealership that believes in the meaning of always making the customers happy. Thank you Kia Lithia of Anchorage!

Honest, personal and not fake

I had the pleasure of going into the Anchorage Lithia Kia yesterday to try and find a used vehicle. Although I didn't find one in my budget I was extremely happy with my salesmen and the floor supervisor. This was the 5th dealership I had been to. Both Mike Martella and Mark Flothe were honest kind, not pushy, not sleezy and seemed to actually care that I get a vehicle I like and could afford. I wish they had a vehicle in my budget because they deserve my business and yours.

Got a great used SUV

I was in the market for a used SUV. I was looking for months online and used car lots hoping to secure one before winter set in. Having a quality safe SUV for my family is paramount. Mr. Dave Williams from Lithia KIA of Anchorage sent me a text informing me of what he believes to be the best deal on the lot, a used SUV he believes would be the perfect fit for me and my family. I looked at the SUV he recommended and sure enough it was a perfect fit. Beautiful and in excellent condition. I drove off the lot with my SUV that day. My kids were happy! Finally, the answer to my wishes of finding a safe quality vehicle in excellent condition was concluded. Mr Dave Williams kind consideration and insight helping match mine and my familys needs with a safe and classy SUV was after all the perfect match. Thank you Mr. Williams!!!

Service after sale of used cars is non-existent

Service after sale of used cars is non-existent. I purchased a used car from this dealer. After the deal was made and I was handed the key. I inquired about a second key. I was told there was only one. Note: Ford My keys are not cheap. Bottom line make sure you have everything before you sign the bottom line. If you don't they aren't going to do anything for you beyond calling you and trying to appease you. Pretty sorry that they would even get me a second key. Shady! Mark did offer me a gift certificate that would do me no good trying to secure a second key. The General Sales manager (Abraham) just wanted to blame me for not getting a addition items promised note prior to even knowing the key was missing. I'm pretty sure the $325.00 dollars they saved with this lack of service will not be business or reputation productive for the Lithia organization in the long run. It's to bad one dealership in an organization is so different from others in the same organization. Anchorage Hyundai has always provided outstanding customer service before and after the sale. Guess it is what it is. Just make sure if you buy a used car from them, make sure you have the spare tire, two keys, and etc. before signing the paperwork because once you sign you're on your own!

Terrible repair

The promise of great customer service and quality repair are a joke. The receptionist is quite pleasant but the mechanics are unknowlegable. Our van was returned to us with a crooked bumper and the headlight was under the hood. I informed the supervisor e that I was not satisfied he then explained to me that kias are not like BMW's where parts actually fit the vehicles. They were actually trying to sell me on thier bad workmanship.

Informative Salesman - I Love my Sorento