Lithia Chrysler Jeep Dodge RAM of Roseburg

Dropped off Jeep while in town with a blown hose

Dropped off Jeep while in town with a blown radiator hose after hours. Picked it up next day with both the upper and lower replaced. If one blows out the other is probably in bad shape too. My bad, had a leaking radiator replaced a while back and I should have had them do the hoses then.

Lithis dealership

The service on my car was great. I had a hitch put on my jeep amd it looks factory made now. All done at a reasonable price.

Excellent

was in for servicing with an appointment. Everything was done on time. Good service.

Another home run

Shawn always does a great job for us, and the rest of the team too. Thanks again!

Great place

Pleased with this dealership in all areas thus far. Attentive, professional staff.

John Peplar

All the role I dealt with were very professional! John Peplar was very helpful.

Owner

Billy Krebs did an excellent job locating a vehicle for me.

Routine service

Great service as usual. On time + quick turn around.

Mr. And Mrs.

This was our second used vehicle purchase. The experience was great both times

Great buying experience

Nate and Eric were great. They worked with me very well in finding the car that was right for me. It took me a few times of coming back and checking on new vehicles that came to the lot. Every time something new showed up that met criteria that I had given them I got a prompt notice to come check it out until I finally found the vehicle that I wanted.

I had a good experience with the dealership.

Contacted me quickly. Kept word on numbers with no games. Quick transaction. I'll return despite the drive.Facility could use some updating for a nicer atmosphere while buyers wait on paperwork.

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Good service. Aporeciate the professional atmosphere.

Customer

There has been a few times that I had some trouble with the service dept. but that was a couple of years ago and it seems like it has cleared up. They are very nice since the staff has changed.

Excellent service!

I was there on time for my appointment, and they did the oil change in a timely matter. The service people are always very courteous and very helpful.

Lack of attention to detail

would have given a better rating had they cleaned the oil plate after they were done with the oil change so oil didn't drip out out in my driveway and everywhere I parked for several days afterwards.

Wayne Giles USMC and DCSO Retired

John Pepler is outstanding. He is the epitome of salesmanship. Completely painless experience. A very pleasant man. When i next need another car, I shall seek out John Pepler...Thank You,Wayne&Alice Giles

Service Review

Had my oil changed. had to wait a bit at the desk while all reps were busy. No problem.

This is the place for a great deal.

Easy to do business with. Honest and straight forward with pricing. Char and Shawn are both professional with their approach to us as customers. I would highly recommend Lithia Jeep as a great place to do business with. Sincerely,Lance & Linda

Quarterly maintainence.

Andrew Kohlhoff, Service Advisor, always goes above and beyond to make sure my issues are taken care of. He and his Techs have always given me service that I have been pleased with.

Lithia Chrysler Jeep Dodge of Roseburg

Very pleased that we were able to get our vehicle in right away.

Purchase 2016 Grand Caravan

All aspects of my purchase were excellent and professional.

Dave Sthen

Service was quick and efficient. People there are courteous, and the popcorn is free!

New Ram

We were just looking at used pickups and ended up buying a new Ram Laramie ! Love it !

Very helpful & friendly! I'll be coming back!

Kim Swinford was very helpful, and very informative. He took the time to make sure I was getting into something I wanted and needed. When he helped me out buying a truck, I knew his focus was on me and not the next customer.

Car buyer

Is a good one ! End of my answer . I really have nothing more to say thank you

Pleasant Experience

We loved working with Shawn Penny. He made the experience a pleasant one and he was very helpful and knowledgeable about the features on the car.

Service Department

Lithia Dodge, Chrysler, Jeep Service Department is wonderful! KEVIN, the Service Advisor, was very professional and knowledgeable, yet still very kind and courteous!!!!!! The whole crew in the Service Department was very welcoming , fast and efficient. I will definitely be back and will also spread the word about the excellent service in the Service Department. You guys are great! !!

A great buying experience

I have nothing but good things to say about Lithia Jeep Dodge of Roseburg. Last April we purchased a jeep Patriot from this dealership and we were treated like family. It was such a pleasure and we felt so welcome there. We were considering buying another jeep so of course we went back and came home with another jeep. This time a Renegade. John and Larry are exceptional people, we couldn't be happier with their service. I would recommend anyone considering a new car purchase to visit this dealership, they won't be disappointed.

Jeep Cherokee purchase Roseburg

Shawn was very helpful. This is the 3rd vehicle he has helped us with. Will go through him for future purchases and recommend him to friends and family. He made the whole transaction very easy for us and was accommodating to our schedule.

Chevy "Colorado" 09

Needed to "trade down" (which is not the best thing) and salesman really helped me. I saved $100.00on my "payment" from previous car.

New car purchase.

I work with Shawn Penny and was very happy with my treatment and information I was given.

Very good experience

Had a very good visit for some warranty work and first oil change. Very helpful personnel.

car owner

had car serviced really liked the mechanic Austin

Pickup

Very friendly they were very very helpful and patient with us

Great experience at Lithia

Great experience, our salesman Jason was the best!

Dave Sthen

Service was quick and what I expected,although plastic seat cover was left in auto.

New pickup purchase.

The negotiations went very smoothly and it was apositive experience.

Great experience!

I am 67 years old and I swear I have never ever received better service than I get with Lithia Roseburg. I have had both body work and service work done there. It has all been good, even better than good- totally great. If you were to scale it from 1 to 10 I would give it a 10. I will be buying my next vehicle from them.

Jeep Cherokee Trailhawk

It took some haggling but Lithia came through. Thank you.

Owner

Well informed and polite. Pleasant to talk to and answered my questions when I asked to repeat the answer. Everyone of the employees. asked how are you doing etc.

Gary W Jarvis

Everyone was pleasant and knowledgeable. Made sure my wife and I understood what weasked, When we asked the same question again to make sure we understood, they pleasantlyrepeated the answer again. Charlene V was very knowledgeable person. As were all involed.Ethan H was again very pleasant and knowledgeable ( Finance Manager) and answered all our questions we asked even when we asked again to make sure.

Roseburg CJD buying experience

My husband Bruce and I had a great buying experience recently at Lithia of Roseburg CJD. Kirby Gordon, the GM and Shawn Penney, our salesman have always gone the extra mile to make the deal pleasant and fun. Because of this relationship, we have purchased more than 50 new automobile and trucks from this dealership in the past ten years.

LITHIA OF ROSEBURG

THE FOLKS AT LITHIA of ROSEBURG ARE AWAYS COURTIOUS AND FOLLOW ALL THE CUSTOMERS INSTRUCTIONS. NOT ONLY IN THE SERVICE DEPARTMENT BUT ALL OTHER DISCIPLINES THRUOUT THE DEALERSHIP.

Oil change

I was very happy with the service. The technician came into the waiting area with my paperwork and keys and sat down with me and answered all of my questions.

Lithia Dodge of Roseburg is great!

Great dealer! treats me great. I always purchase my cars and have them serviced there. They always take great care of me and my cars.

Lithia Chrysler Jeep Dodge of Roseburg

We have purchased several vehicles from Lithia Chrysler Jeep Dodge of Roseburg through Shawn Penny, on several occasions and have always been treated fairly and honestly. Shawn always has had our best interest at heart and patiently listens to our needs when working for us. It is a delight to not be pressured or intimidated by your salesman into purchasing a new vehicle that doesnt satisfy your needs. We intend on always using Shawn Penny as our salesman on further purchases from Lithia Chrysler Jeep Dodge of Roseburg; he is an asset to Lithia Chrysler Jeep Dodge of Roseburg. Thank you Shawn and everyone else involved in our purchase of our new Chrysler Town & Country, we love it!

Nonbeliever Turned Believer

Didn't think the new 2015 dodge challenger could hold even to the old. I was right; they're new and improved! Went in to Lithia of Roseburg Oregon to find a new family auto. Expected to leave empty handed. Came home with the 2015 dodge challenger. Yes, we bought a challenger for our family car! We've had this car for over 2 months now. And I've tried to pick it apart- as I am a very skeptical person. Just didn't happen. EVERYTHING said about this car is true! It's safe, smooth, & sooo comfortable. So many wonderful features- WAY TOO MANY to list! Space is great- even has a huge trunk. Gas mileage is averaging 18-23 mpg (with a hemi) ! Sound system is AMAZING! And most important; the safety features in this car couldn't get any better. Haven't ever felt this safe in a car other than the classics. A car seems simple, but it's not. It becomes part of your family. It too becomes a protector. But don't believe me- go check them out! No hassles with the contract- got EXACTLY everything we asked for. Just can't say enough... Thanks so much to Pepler & Young over at Lithia!

Great customer service

Ethan, John, Joel in sales were great and Mark in finance was also very helpful. Wonderful experience buying a used car at their lot. I couldn't decide and after multiple trips to the lot they continued to show patience with my indecision. No high pressure. Thanks guys.

Tim Hall (Buyer)

Love my 2013 Dodge Grand Caravan!!! Hope it is as good as the 2008 one I bought from the same sales person, Char.

oil change experience

The overall experience was excellent. Arrived early (15 minutes), car went immediately for the oil change (a rare event) and service done without any complication (also a rare event). I was exceptionally please with the current oil change because in the past it took unnecessary delays to complete the oil change due to the proper oil filter was not available(even though Lithia Dodge was given advanced noticed to make sure the filter was available for my 2003 L3 Saturn wagon). It appears that more attention to what is needed to service a Saturn has greatly improved. Lithia Dodge deserved a "WELL DONE" for customer satisfaction this time. I have not been able to do that in the past..

Best customer oriented sales EVER!

At 65 years old, I have come to abhor dealing with car salesmen, even when they are nice people. Either they are too in-your-face (most likley) or you have to search for on to give you some information on a vehicle you are looking at, This dealership is at the opposite end of that spectrum. They actually listen to what you are looking for and don't waste your time pointing out stuff that doesn't fit your parameters. When we didn't find the models we were looking to try out, John offered up a Toyota Venza (never heard of it before) and we liked it so much, we bought it. They didn't play the "let me see if managment will accept your offer" multiple times. I told John what I would spend on that vehicle and we ended up spending only $500 more, which was fine. It is a week later and there is no buyer remorse. We are thrilled with the car and the price paid. Thanks for making the whole process a delight.

Leonard Braden

It was very smooth purchace process no pressure which I hate

Satisfied with Staff

The staff went out of their way to find the car we wanted. We finally ordered the one we wanted with the equipment we wanted. I believe this was the easiest and best car buying experience that I have ever had.