Lindsay Ford LLC

4.1
Overall Rating

Customer Service: 4.1 Quality Of Work: 4.1 Friendliness: 4.3 Pricing: 4.1 Overall Experience: 4.0


By clicking the button, you agree to our submitted.

Purchased my Hybrid!

5
Tom LaBatt on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lindsay Ford is all about Customer Service! Thank you to Luis and Sarah for all of your help and for making sure that I was comfortable with my purchase. These folks know customer service and it is very much appreciated! Go to Lindsay and ask for Luis and Sarah!!! - T LaBatt


Luis Mejia

5
Oscar ullon on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just come to see and feel for a new F150, the sales person Luis Mejia was very patient and polite, even the Finance manager Leo was very polite. I will recommend Luis Mejia and the dealership. I got what I want and a nice truck.Thank you guys!!


This company is not capable of being honest.

1
Vehicle Care on 11/18/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

This is a company that does not have any respect for their customers, or themselves. With a company like this, the one and only thing on their mind is making money by any means necessary. They will lie, deceive, and say whatever they think you what and need to hear to sell the vehicle. When you inquire about a vehicle, they will lead you to believe that the online price is the best price (and they guarantee it). They will neglect to tell you that the price is packed with rebates and incentives that you will not even qualify for. Then they will start to drive up the price. Now, the trickery begins. They will try to get you to agree on a monthly payment that includes the inflated price of the vehicle, and try to make it look like they are doing you a favor. To add to this catastrophe they will have you sit at the desk for hours. This is done to wear you down, so you will just give up and purchase the over priced vehicle. By the time you get to the business office you are tired hungry, and just for this horrible experience to be over. And, this is the kicker. After this horrendous experience, the follow up is of low quality. If by chance they owe you any thing, it will take forever to get it resolved. There are hundreds of bad reviews for this dealership and they need to be taken seriously. If not, then you will need to go thought the bad experience so you can write your own bad review. Don't purchase a vehicle from this dealership for it is not worth the pain and aggravation.


Honest and Helpful

5
Zoomzoomgirl on 11/08/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came to Lindsay Ford just looking for a reliable vehicle within my budget. I expected pushy salesman and difficult decisions. Maribel, my sales person, gave me options and freedom to view the cars I wanted with no "over the shoulder" crowding I'd expect when going to a big dealership. My questions were answered honestly and I was lucky enough that she walked me through everything when it came time to purchase my car. I got an amazing deal and was taken care of every step of the way! Thank you so much!


Buyer Beware!

1.6
bigkitty813 on 11/07/2016

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 1.0

Lindsay does not stand by their vehicles. Vehicle was supposed to be certified. It was not. Spending $20,000 for a car and having to loose hours from work. Made several trips to get outstanding issue repair. They took care of the "Faulty Engine" light after 4 months. Refused to fix the warped rear rotors because it was not a safety issue. Can't drive the car at highway speeds because the shuddering of the brakes nearly sets the air bags off. They only care about the sale and not the customer. Wrecked my car when their for repairs. Poorly run operation.


Phenomenal!

5
Xanderrecon on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I don't know where to start. They did a awesome job helping me purchasing a car that I had seeing on their website. They are very polite and they give you all when I mean all the information you need to know when you are buying a car. IF any one gies ask for Jennifer Fuentes it's a sale associate whi helped me and she is very informative. If anyone is looking to buy a car, information, help its the place.


Not so hot

2.2
Jdubs369 on 10/29/2016

Customer Service: 4.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 1.0

I went in based on an online price. After waiting around for nearly two hours, I was told that because I wasn't a college student or military, they couldn't possibly honor the Internet price. Seems like an underhanded operation, I'm sad to say. I wouldn't bother shopping here unless you're able to pay cash for the whole vehicle.


Horrible!

1
apropo73 on 10/25/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Never ever consider this place as your choice of car purchase! They are extremely unprofessional bunch of scammers. Their business model based on attracting people with deceptive advertisement and trying to sell them then the worst deal of their life! They will do everything to lure you to their doors, including false low pricing of their cars and promises to get you a best deal in the area, but once you are sitting down with their financing manager - Ermias Kassaye - to talk money, he will do everything to try to inflate the price you would eventually pay. I wasted two trips to this horrible place just to get back to the point I started from. I was very clear in presenting my terms of leasing Ford Edge Sport I liked. They continuously tried to lure me to get their ridiculously inflated monthly payments without being transparent about pricing details such as residue value, agreed price and money factor. They kept changing numbers over and over again in attempt to confuse me with their ridiculous tricks - endless trips to the "manager" to try to get a better deal for me, playing dumb when I am asking them very simple questions and eventually after we have reached the final agreement and I signed preliminary contract and was about to take a car home the final act of this horror movie has started - they claimed they are not able to complete all the leasing paperwork today and asked me to come back next day. I have eventually came back after two days to complete the process and to pick up the car, which mysteriously disappeared from the spot they left it on for me, washed and ready to go, two days ago, but they started playing games again trying to increase my monthly payments by 15% claiming that my credit score does not qualify for their low APR. I just walked out promising myself never to be back EVER to this nest of fraudulent liars. I am intending to report their repelling practices to BBB On the positive side, their sales person - Cammeron was knowledgeable and professional. Do yourself a favor and go elsewhere to buy a new car - there is plethora of Ford dealerships in DC area and beyond.


good salesperson, no so good dealership

3.4
truman on 10/04/2016

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 3.0

Michael G my salesperson was very knowledgeable, friendly and helpful. The rest of the dealership needs work. Grumpy management, inexperienced finance department, shabby clean-up from detail shop. If you go, ask for Michael.


Excellent Service!

4.8
marcsmith67 on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I really enjoyed my dealings with Mr. Avan Harris at Lindsay Ford. He was very patient and professional. He had lined up a few vehicles to show me and then showed me the gem that was hidden among the rest! I am very pleased with my purchase and his professionalism. The financial officer Ms Giron was also pleasant to deal with and made me feel very welcome at Lindsay Ford. I will definitely recommend Lindsay Ford to my friends!


The worst experience of 2016

1.8
Mci1109 on 09/21/2016

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

I leased a vehicle on April 17, 2016. The worst decision that I have ever made. A friend recommended this dealership to me. I now question his judgement. I will say it starts at the top. If you have a issue with the service or issues in general. Whatever you do, do not place a call to the General Manager, Mike Engel. He will not return any of your calls or messages. Instead he will have a team of people to return your calls and not address the issues or concerns. It is an absolute disgrace how this dealership is being ran. Every person employed there has one consistent trait, (PASS THE BUCK, I DON'T KNOW WHATS GOING ON). ETC............For me, this is just the beginning. I wil be sharing my experience as long as it takes, to ensure no other family will be subjected to this horrific experience!


Terrible Dealership & Service Center

1
evandj93 on 09/14/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Avoid This Ford Dealership and their Service Center! This all took place in late July - August 2016. My friend is regrettably having to deal with Lindsay Ford and their service center as of September 2016. A friend recently purchased a vehicle here last month and originally said it was a good experience. He referred me a Bruce, a salesperson here at Lindsay Ford. (This all changed for him, I'll explain further down) After some communication with Bruce, I agreed to come in and look at a vehicle. After driving an hour to get to this dealership, I ended up having to wait over an hour just to meet with Bruce (even though he knew what time I would be there). During this hour of waiting, I noticed another couple was looking at the same vehicle I was interested in. This did not bug me as much simply because I don't expect a dealership to necessarily put a hold on a car just because somebody is coming out to look at it. However, after two hours (keep in mind I have not personally seen the vehicle yet) I am told that the vehicle has a flat tire (keep in mind this is a brand new vehicle) and Bruce asked if I still wanted to see the vehicle. I told him yes, and he informed me I'd have to wait awhile for the service center to fix the tire. Thirty minutes later, the vehicle finally pulls up. (I'm a very patient individual, mainly because I figured the dealership would compensate for this terrible experience when it came time for negotiation.) The flat tire has been fixed but the car has leaves, dirt, and light scratches all over it. Also, the rear taillights are half filled with water! I take the car for a test drive assuming they will lower the price a bit since it has all these problems. Instead of lowering the price, we spend an hour going back and forth getting nowhere. Apparently they don't see any issues with the scratches and water in the tail light. I ended up going to Apple Ford and was treated 10x better and got the deal I was looking for! Plus, Apple Ford has more benefits when you buy a car from them, check them out. ALSO, the friend that referred me to this place is now filled with regret. The car he bought from them had to be brought back for maintenance because of defects with the rear passenger window and rear view window. When he went to pick up the vehicle, not only was the problem not fixed, but there was a scratch on his car. Lindsay Ford offered to fix this, but my friend requested they pay for another place to fix the car and the scratch.Message to Lindsay Ford:When a customer says he is coming in to view a vehicle, get the car ready. Wash it, make sure there isn't a flat, and ensure there are no visible defects! If there are, expect to lower the price or not make a sale! Take better care of your cars while they are sitting in the lot waiting to be purchased. Provide better training to your sales associates.


Working on it

3
Mamoj on 09/02/2016

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 3.0

I just got a call. Finally thing seems like working, the new salesperson is trying to fix the issue. will provide my feedback later on. Once deal is finalized and done.


dealer website--service portal malfunction

4.2
charlespotter on 08/18/2016

Customer Service: 3.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I have been a satisfied customer of this dealership since they took over from Century Ford, i.e., for well over a decade. However, when attempting to use the dealer's website (NOT the "My Ford" company website) to make my most recent periodic maintenance appointment, I encountered some serious malfunctions. This is as much a mystery to my service advisor, John Kernan, as it is to me. In fact, he had to intervene with an override to fix it. Let me explain.After making the appointment (for August 18), I decided to check the factory-recommended service schedule to see if I had overlooked anything. That review resulted in my wanting to add two items--engine coolant and cabin air filter. The Lindsay dealer website has a HyperText link which purports to allow the customer to amend a service request. Well, sorry, but no, it doesn't. I tried four separate times. There's what is supposed to be a free text field where you can enter what you want done. Not so. It's pre-loaded with a very short list of some service items. Only one of those was the cabin air filter (I checked this box). There was no item for the engine coolant. Then, after that, the website suddenly informed me that I couldn't make an appointment at that time. This made no sense, because I wasn't trying to make a new appointment, just amend an existing one. The website then stopped the whole process without making any amendments to my original submission. It did this FOUR TIMES. Even service advisor Kernan could find no record anywhere of any [attempted] changes, so he had to do it himself.This kind of counterproductive IT outcome is extremely counterproductive. It can undo all the other good feeling Lindsay's quality of service and capable employees engender. Surely they would want to fix that, wouldn't they?


Great sales team

5
Edgesel on 08/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The people I worked with at Lindsay were great. Sales and finance worked very hard to make my deal happen. I got the car I wanted at an excellent price.


best dealer

5
lilshadow_540 on 08/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I will recommend this dealer to anybody they work with you also they will try there very best to get you in the car you want best dealer ever


Bait & Switch

1
lusack on 07/11/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Unethical beyond belief. First, the advertised price of the car was inaccurate...right off the bat, the car was $1,000 more than advertised (no mention on internet that price included military & college student discounts). If that wasn't bad enough, they tried to tack on a "reconditioning fee" of almost $1,000. Then it got worse when the salesman, Francisco, blamed the state of PA for requiring the vehicle be taxed AFTER all of the phony add-ons (so wrong!!!). So happy we walked out when we did. We now have a brand new Nissan for the same monthly payment they were trying to con us into!Do not buy from this dealer!


Pleasant

4.8
Keyman on 07/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I would like to start by saying not once was I pressured to purchase a vehicle. Conversations were about my family and I. I was asked which vehicle I was interested in .and the experience ended up being to my liking. I was helped initially by an intriguing young man,David Tep. I can honestly say I may not have purchased a vehicle there if I had not engaged David in conversation. This young can be an asset to the company. He show a willingness to learn. Good job David.


Exceptional customer care through the sales process

5
Bob - new Explorer fan! on 07/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had come to realize we really wanted a Ford Explorer and had landed on the core things we needed in the care as well as the color. In our search to find the perfect car for us - we spoke with and visited several dealers. We were ultimately led to Lindsay Ford because of the way they worked with us to find the best deal and ultimately to find the exact car we were looking for.Sarah Byrd was outstanding in her support in this whole process! I appreciate her going to bat for us to get the cost in the zone we could afford. She went the extra mile to even help us find a part that we needed to make the trip we were taking that night!We greatly appreciate the whole sales and service team that we got to work with.Lee was great in helping us in the purchasing process and Miles was really helpful as we finalized the paperwork. Kudos as well for Cammeron Mayberry who help us with understanding the technology on the car - he was a great help.We would highly recommend the Lindsay team to you.We are thankful for the way they helped us find our dream car!We look forward to working with them in the future.


Simply the best

4.6
LovelyLainee on 06/14/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Thanks to Lindsay Ford for providing me with a great car buying experience (again!). Having just recently totaled my car, I was nervous about another purchase. But Bill and Sarah were so helpful and understanding.


Deceptive, Pushy, and Rude

1.2
dcwatkins on 06/06/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 2.0 Overall Experience: 1.0

They do not say what they mean, nor do they do what they say. Every moment you are there, when you aren't being ignored completely, is filled with bullying tactics to try and push you into buying a car. People were openly rude, a lack of knowledge among many of the staff, and nothing was straightforward. The price seems the best, but with hidden fees, undisclosed charges, and them scribbling illegibly on scraps of paper, you cannot help but feel a bitter dislike for such an unprofessional and dishonest seeming place. I was treated more poorly than any experience I've ever had in my life. But, if it's a great product at a great price I am willing most of the time to swallow discontent at rudeness. But it is not. They will add costs, change numbers, and become angry when you express discontent at the way they are operating (instead of changing or reigning it in some). Please do not go here. It is absolutely not worth it in any way.


Refunds

2.8
andre berman on 05/23/2016

Customer Service: 3.0 Friendliness: 4.0 Pricing: 2.0 Overall Experience: 2.0

Was promised 2 refunds. Received one but NOT the second. 2 months later the manager still has not issued me refund....NOT HAPPY AT ALL.


Great customer service

5
Jsaguero on 05/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

So I took my car to get serviced and I believe her name was Ashley took good care of me and was able to provide all the answers that I needed so I'm very pleased and I will be coming back again to get my car serviced here again


IDENTITY STEALERS

2.4
oboch2008 on 05/10/2016

Customer Service: 3.0 Quality Of Work: 2.0 Friendliness: 5.0 Pricing: 1.0 Overall Experience: 1.0

After trying to get a 2016 Explorer. I realized that the final cost of the vehicle was going to be around 50k. Way too much for a Ford car. IF it was an Audi or Porsche then it would have been ok. Anyways my worst part of the experience was when I discovered that the opened a credit card under my name. WOW. They have no right to do that at all. They never even disclosed about opening a line of credit. This place should be under investigation for fraud and identity theft.


Purchase of a 2016 Ford Edge Titanium AWD

5
AA40 on 05/06/2016

Overall Experience: 5.0

We spent many hours looking at the various selections and test driving the vehicles before deciding on the purchase. Our contacts were Bill Godley and Sarah Byrd. The interaction with these Lindsay representatives was very nice and follow-up issues have been handled in a most professional manner. If you are interested in procuring a vehicle, do yourself a favor and see what Lindsay Ford has to offer; you may find what meets your needs.


New 2016 Ford Escape Titianium

4.2
Tim on 04/09/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

My salesperson Manuel Rois was great, he went out of his way to help me find the suv I wanted, no complaints, even with my list of this is what I want, nothing but smiles from him. Special thank you to Sarah for helping me with all the financing questions. I would buy my next car or suv from Lindsay Ford in Wheaton. The only complaint I would have is the service dept., did not have time for me to install my splash guards and locking wheel nuts that I purchased there.


The best Ford dealership ever!

5
Sarmed AlYAssin on 04/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I live in Fairfax, VA, I went around all Ford dealerships in Fairfax and Chantilly, but this dealership, although in MD and located like 25 miles from I live, it was the best in terms on customer cares and the stuff they offered, the most important is the payment rates and prices, they were the best, they beat all other dealerships.Sarah Byrd and Luis Mejia are the best! You will receive the best deals, offers and rates from Sarah, Luis will make everything possible for you and the best recommendations, along with friendly attitude and environment, you will feel happy.


Unprofessional Liars

1
mrr6967 on 04/01/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I was looking for a remaining 2015 F-150 and came across a reasonably priced one on Lindsay Ford's website. I clicked on "get ePrice" where I provided my contact information and was sent the ePrice which matched the price I saw on-line. The following morning, I received half a dozen phone calls from Ermias asking me if I would be able to come into the dealership. He then told me to click on the link in my email as there were additional savings because it was the final day of the month and they needed to "sell 30 cars today!" When I clicked on the link in my email, the truck I was interested in did in fact have additional savings. I confirmed the new price with Ermias and he also told me to print the paper out and bring it in with me and the price would be honored. I asked for a ballpark estimate of my trade in because I would be driving over an hour to the dealership and wanted some idea of the deal before I made the trip. He asked me to email him my VIN and milage and he would get back to me with the estimate within 20minutes. This is where everything begins to fall apart -- No return phone call. I had to start calling them back! They kept dodging my calls and stalling on my trade-in estimate. I connected with Monty who said he was Ermias's manager and that he would speak with Ermias on my trade-in value. No call back. I had to call again and again to finally get someone on the phone. Once I finally connected they said that I needed to click on the link in my original email as the price had been updated again. Now the price was $10K higher than what was on the paper I had printed out and $5K higher than my first ePrice email. Ermias said they had made an error on their website and now that it was fixed they could no longer honor the price that I had on my printout. This is not one of those situations where a $50K vehicle is erroneously marked down to $15K and I'm trying to pull one over on the dealership, this was what I would consider a nice deal on a remaining 2015 vehicle. I said they should still honor the price that was on my sheet...which he had confirmed when I printed it out earlier. Then Ermias tried to get me to switch to a different truck and asked what my preference was -- to which I said I wanted the truck I had inquired about at the price that he confirmed during our call that morning. He said that since he couldn't honor the price I was quoted, he would look into an alternate truck and see if he could get the price down. When he called back several hours later, he had a truck that was nothing like the one I had chosen. I explained that his dealership should do the honorable thing and honor the price he had quoted me earlier. All that was offered was for me to again speak with his manager, Monty. Monty said he needed to "get his head around what happened during the day" and would call me back in 20minutes. 45minutes later, Monty called back and said he was "still wrapping his head around everything." I explained my frustration and was offered to speak with Sarah Byrd, the General Sales Manager, but it would likely be the following day. Enter Sarah Byrd. She actually called me that evening. At first, she was very apologetic and tried to explain everything with the errors via the website, etc. She even offered to re-work the deal for me to get as close as possible to what I was looking for. I had high hopes. Since it was late in the day, she said she'd get back to me the following morning, around 10-10:30AM. She did email me around that time and said she was still in her kick-off meeting and that it would be later than expected for her to get back to me. I checked in with her about 2 hours later and was told that she would still be later because it was the beginning of the month and she was still in meetings. Finally at 4:40PM today, Sarah emails me the details of this so called "deal" she had re-worked - it was pitiful and just frustrated me even more. This is just another dealership that is full of liars and people that can't honor what they say. Furthermore, they record the phone calls, so I have the verbal confirmation of the price of the truck and they still won't honor it. I would never do business with these people.


Outstanding

5
Quigley, D on 03/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My salesperson was Bill Godley, who was outstanding in working with management to get the best deal for my Escape. Lindsay located the Escape that I wanted and delivered as promised. Awesome, friendly staff at Lindsay Ford. Would recommend to anyone!!!!!


Excelent job

4.8
Jcjuancarlos on 03/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I received excellent help from claudio (finance) and maribel (selling) they do an excellent job, and I'm willing to recommend them and to return for my next vehicle


Without GEICO they deserve Excellent rate

4.6
drkvimon on 03/17/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

This body shop has excellent service, I don't have complain with them at all. The issue was I have GEICO insurance, and GEICO have a bad customer service. In addition, GEICO works only with After Market Parts (A/M). My experience with Lindsay was excellent. they always tried to help me putting OEM to my 2015 vehicle because A/M part did not fit on my car. Mr. James Chang adjuster of GEICO had bad customer service and forgot order all the parts that the body shop required. I talk by myself with the body shop, and they showed me all the parts that my vehicle needed but Mr. Chang never approved them because he is unprofessional to do his job. I appreciate that Lindsay always mediated to fix my car very professional with excellent quality.


Love My New Fusion and My New Friends

4.2
slsreilly on 03/02/2016

Customer Service: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Love my 2015 Fusion Hybrid. I was treated with respect through a LONG negotiation and we ended up liking each other. That is saying something. Though I felt a little uncomfortable with the realization that there is no truth in advertising (i.e., the Lindsay Love It eprice) in the end we were able to come to agreement. The people I dealt with were great.


The $500 headlight"

1.6
SevenOfTen on 02/29/2016

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

Wish I would have read the reviews before going to Lindsay for service. I went in to have my passenger side headlight changed and was told that the original assembly was changed, and that it would cost over $500 to have it restored. When I asked what else could be done, I was told something about a $200 lightbulb that could possibly be installed, but with the labor, I would probably be back to the $500 mark, and that it wouldn't last that long. So all in all, I paid $65.88 for absolutely nothing. I wasn't even told that the assembly wasn't the original before being charged for a half hour of labor. (You would think a "FORD" Dealer would know this before a half hour.) The icing on the cake is that I don't even have a receipt that details what the serviceman found and the estimate, (something I think I am returning for, for my $65.88) just an invoice for $65.88 labor. I really expected more from a FORD dealer. I actually got better service and options from the Firestone Center around the corner. Very disapointed!


Lindsay Ford is AWFUL! Worst dealership in the world!

1
Lindsay Ford Sucks on 02/28/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

The reason car dealers get a bad name. The epitome of the shady dealer stereotype.Tom Squire, Tara Byrd, Abe Yazdani, Dilia Giron, and Mike Traish are the worst. They all lie and cheat. Mike Engle and John Smallwood are useless. You will definitely regret buying from them. Don't do it!


Best experience!!

4.6
hnayeli on 02/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Loved how they treated me...so happy with their help in getting finance for my car:)...everyone was friendly...helped me with everything! Happy with my new car! Thanks lindsay ford!


Rate a dealership by service, not sales. This place sucks.

2
smallcapguru on 02/16/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 1.0

Every Ford dealership sells the same car, so of course, everyone pushes sales as much as possible because after you bought it..you're stuck. Now comes the real experience that counts. When that Ford breaks down (and it will, it's a FORD), how does service handle it? Some dealers handle it well. Others have incompetent managers and policies in place that create a headache for owners needing service.This dealership is more than able at pointing fingers at various departments rather than provide a solution. The turnover on the service manager role speaks volumes. But that could be just an indication of a greater problem in general management. Was sold an extended warranty by their finance manager Leon (who bragged about being in the auto business/Ford for over 8 years). Again, sales was quick/immediate and supremely helpful. But like most less reputable businesses, the proof of the pudding came when it was time to need service. First warranty item was fixed with only one problem...they forgot to align it after replacing the trac bar (and forgot on subsequent visit as well-ugh). It also took a while to get a rental reimbursement completed but it was. 2nd drop off for warranty started a headache of epic proportions. Ford Warranty claimed vehicle didn't have a "pre-inspection" done. Evidently this is supposed to be done by the dealership when the extended warranty is sold. Minus one for Leon the "experienced" finance manager. Car rental was never reimbursed, emails not responded to, texts not responded to, and voice mail not responded to. not until a negative feedback left on google, did service manager call back (same day!) amazing how negative feedback causes them to shape up. Meanwhile the front brake piston blew (truck had 76K miles) and tow (supposed to be covered) wasn't covered either. So 6 months after I bought an extended warranty, they're voided the extended warranty and I've requested them to refund me my warranty purchase, and reimburse me for rentals/tow that they were obligated to provide before they 'cancelled' the warranty. No check yet after 6 months. I'm only waiting because it makes a much better case according to my lawyer. This dealership is so focused on sales, that service and all other departments suck major wind. I feel for the service advisors because they get caught between everyone. On a positive side, everyone smiles and says hi and is generally happy even if the customers never seen happy. Every department is busy blaming each other for their failures when it's pretty clear, it's just a really BAD stealership.


Quick and Painless

4.6
happy dad on 02/14/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was helping my daughter shop for a new car. Instead of crawling all over each other , the sales staff worked as a team. Francisco was incredible. He looked at our budget, gave us several options, treated my daughter in a very professional manner, and gave us a great deal. Not your typical car buying experience.


An employee who shines brightly at Lindsay

3.6
busted on 02/08/2016

Customer Service: 4.0 Quality Of Work: 3.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 3.0

One bright spot in my experience of buying a new truck at Lindsay was getting to know one of the salesmen with whom I worked. The young man is Mike Guardado, and he gave me terrific service. He knows the technicals of the vehicles like the back of his hand and he's pleased to pass that knowledge on to you. IMO he will protect you as well as he can from management, whose intentions are not always good. Also the process of buying a car inevitably involves a lot of sitting around and waiting, and Mike is a great guy to sit around and shoot the breeze with while you're waiting. If you go to Lindsay, you can't do any better than make an appointment with Mike before you go.


Great Experience!!

5
dld2495 on 02/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I drove over four hours from my home to buy a very special car from Lindsay's PreOwned Super Store. It was a once in a lifetime, beautiful car. I was able to do all negotiations over the internet and phone. It took a few days, but it turned out to be a very good deal. I received a very good value for my car the paid a very fair price for the sale car. When we arrived, everyone was so helpful and friendly. We first stopped at the Ford dealership and the folks there were so helpful in getting us to the proper place. All the paperwork was in order. I took the car for a ride, they checked out my trade and within two hours we were on our way. It was probably the easiest car purchase I have ever done and believe me, there have been many! We have great credit and were willing to negotiate. It made for a really stressful deal from beginning to end. I absolutely love my car and would definitely recommend this dealership if you are looking for a great car! Ask for Luis! His is just amazing!!


Chris is you guy!!

5
lcook on 02/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment we spoke to him on the phone to ask if the car we were interested in was still available until the second I drove off the lot, Chris Palmer was by our side the whole time. Fast, friendly, helpful, and what I loved most - knowledgeable! He was so incredibly easy to talk to and very easy going. What I appreciated most is that he didn't drag the buying process. He was walking as fast as he could getting paperwork, making copies, etc, etc. It was so great doing business with him! This wasn't our first time buying a car, so we already expected what previous experience has taught us - sit at the dealership for hours, have about five folks approach you to give you additional sales pitches - not the case here. We were IN and OUT in less than 2 1/2 hours, which was awesome!In general, when we approached the dealership, I wasn't attacked by a million sales representatives. It was a very comfortable and relaxed environment. Nobody pushed you into buying anything, which was SO nice! We were greeted, everyone one was SUPER nice, and customer service was great!Lindsay Ford (and Chris Palmer), thank you for making my first experience with Ford a VERY positive one!!


Gave us A great deal for a great price

5
Brandon on 02/03/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to this dealer to look at a great deal on a used vehicle, customer service was great. We were greeted at the door and almost immediately assisted. After a few discussions and a test drive we ended up getting an even better deal than anticipated. They really looked out for us and tried there best to give us the best deal possible. I would definitely recommend this dealer to anyone looking for there next car.


Buying from Reggie was straight forward and easy.

2.4
Alex on 01/30/2016

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 1.0

Service was the worst ever but that is the norm for Lindsay. Cigarette lighter did not work. Could not charge phone . Had to bring it back. Floor mats were at new car lot but when I went to get them they were at the used car lot. Door lock code not furnished and the service department is totally useless. Have to go to another dealer to get it done. Because it is a Certified vehicle if the key is accidently left in vehicle because we do not have code roadside will cost Ford. A five minute procedure that Lindsay service cannot do. I once needed a thermostat for my Windstar which Lindsay tried to charge me $35.00 for a $7.00 item. The only reason we bought the vehicle from Lindsay was the wife liked the vehicle. Had a friend put down $100 deposit on a new car which was sold to some one else and took forever to get his deposit back. He told me stay away from Lindsay. Buying was straight forward and the finance guy was very helpful and easy to deal with. The service people destroyed an otherwise good buying experience.


Friendly and helpful

4.8
Walter on 01/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great people, always willing to work for you. Always in the loop of what numbers are in the price and a good explanation. Great place


Online price is not real

1
caroleena5 on 01/27/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

We ended up here because we were using a car buying service that guarantees transparent pricing. We went through the entire process, and in the final stages we were given a number that was a thousand dollars more than the agreed upon price. It was the classic case of posting low prices to get people in the door, then using unethical, shady means of tricking the customer. When we refused to pay the extra money, the manager, Mike Traish got involved. He was nasty to us. Beyond nasty, using mean language and telling us (in different words) that if we didn't like it, we could take our business somewhere else. We were in disbelief over how rudely we were treated. We will never give this dealership our business, and I would strongly advise others to stay away and not be fooled by the prices on the internet.


Used lot- Scammers

1
Dee on 01/17/2016

Overall Experience: 1.0

Stay away they lure you in with normal pricing then add thousands of dollars to end price! Trying to sell BMW now listed at 23,900! End price is really 27,000 before tax and title- Crazy!


Online price not really the price

2
ISOaGoodUsedCar on 01/15/2016

Overall Experience: 2.0

Disappointing experience trying to buy a used car at Lindsay. To the advertised price they not only add on a "dealer documentation fee" of $365 (not $300 as listed in Lindsay's fine print online) but also a "vehicle preparation fee" of $995. When the salesman started to write up the contract, he simply added the $995 to the price of the car, which means the buyer pays sales tax on it. It all seemed very deceptive to me. What a dealer does to get a car ready to sell should be included in the price, not in an add-on fee. On the positive side, they did allow me to take the car to my mechanic for an inspection. That's why I gave them two stars rather than one.


Bad customer service

1.4
masta13 on 12/23/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

Customer service is really bad not sure what is the issue but they need to resolve this issue if they want to be a good dealer I bought a SUV from them on February, but I don't think I will ever get back to service or buy a new one.Not the friendlies dealer a real shame


Great place to make a purchase on a vehicle

5
CHiconet15 on 12/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased my first car here a 2006 Mustang, and my second which was a 2014 Dodge Charger. Both through sales associate Maribel Rosales. A very kind helpful lady, the staff as a whole make you feel welcomed as soon as you enter the lot. I look forward to making a third purchase here in a few years.


2007 Cadillac STS

5
Richadds1 on 12/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The experience I had at Lindsay Ford of Wheaton was very pleasant. The salesman Reggie Mack and all the sales representatives were very friendly, professional and very helpful. They all did what I needed to purchase a 2007 Cadillac STS. The customer service was outstanding and did everything to be helpful and work to allow this purchase to happen. I thank you and would definitely recommend them to anyone looking for a used car.


Great deal, great service

5
happy CT customer on 11/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Exceptional customer service from Ludwing I. Arana and the management (Sarah and Monty) - very friendly and patient team. Best deals on East Coast - worth coming from CT


SECOND BLOTCHED REPAIR AND TERRIBLE CUSTOMER SERVICE

1.4
ranger on 11/26/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

SERVICE WRITER ? JOHN KERNAN CAN ONLY BE DESCRIBED AS --RUDE, DISRESPECTIFUL, IMPOLITE, UNPOLISHED, NASTY, UNPLEASANT, OBNOXIOUS, OUTRAGEOUS AND ILL ADVISED.THIS WAS APPIONT 11/21/2015


Awesome experience

5
Claysin on 11/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

While purchasing my 2015 f150 xlt, Sarah, leon, and Luis provide me with an awesome experience. From the time I got to the show room and finished with finance. Everyone was friendly and very helpful. I will be back in another eight years when I need to replace the one I just bought. Thanks Sarah, Luis, and Leon.


Professional environment

5
Ricardo on 11/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought the Truck of my dreams and the salesperson Barbara Derrickson was excellent! As well as Mr. Ibrahim Yazdani and the staff person in finance. I really has to say that was a great experience and they were clear since the beginning inspiring confidence to me as a buyer. Thanks Barbara. Keep up the good work and professionalism. You know how to treat buyer with respect and trust. Blessings in your career.


Excellent Experience

5
adonischristopher on 10/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I walked into Lindsay Ford looking for a Mustang. Reggie Mack found me wondering around the lot looking in all the wrong places. Reggie was professional, nice and very knowable. He helped me find the mustang I've been searching for. Reggie helped get me a great deal on my trade in and Lindsay Ford had a very reasonable asking price on a certified Mustang. At no time did I feel like Reggie or any other person at Lindsay Ford was pressuring me to buy. Everyone at Lindsay Ford was very friendly and polite. The customer service I received from Reggie Mack was top notch, in-fact it was the best customer service I have ever received at a car dealership. Next time I'm in the market for a car I will definitely go back to Lindsay Ford and ask for Reggie.


Reggie Mack was very professional.

5
Deenicoco on 10/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

He was informative and helpful. His friendly manner along with the rest of the staff made our transaction smooth. Thank you for the excellent attention.


Great experience

4.8
ccp007 on 10/03/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very quick but thorough service and in and out in a couple of hours. It was friendly service that was not heavy handed. I would definitely recommend.


Excellent service/great car

5
Roadhouse on 09/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My salesperson took care of every possible aspect of this sale to ensure an excellent customer service experience. I didn't feel pressured, and I found the perfect car.


new car

5
jshelton20 on 09/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Luis was the best. I had purchased several cars in the past and nothing like this experience. He made it fast and easy. I will be back to purchase cars from him again


Great Dealership and Employees

5
Majeed on 09/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike Traish and Reggie Mack are great! Very friendly and professional. I bought a Certified Mustang and was so pleased with the service I had my parents come buy a Certified Ford Explorer the same day.


excelente atencion de la srita. Maribel Rosales

5
pacoro1717 on 08/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ella se preocupa por encontrar los mejores tratos financieros y las mejores proposiciones comerciales con la idea de hacer que nuestra compra sea la mejor.


excellent service

5
Alan Schneider on 08/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hadn't been back to Lindsay Ford for service in a while and set up an appointment for my 2008 Mustang GT convertible with John Kernan. From top to bottom a perfect experience. My Uber wasn't working so they drove me to my office in Bethesda at 7AM. The car was ready that day and everything was done professionally for a very reasonable price. Congratulations to John and his team and many thanks.Alan Schneider


Very professional and courteous customer service experience

4.8
territ on 07/25/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Our salesman provided great product knowledge and an excellent presentation of the pre-owned Ford Fiesta that I bought today for my daughter. He was a pleasure to work with, patient, and went above and beyond to be sure that our questions were answered and we were comfortable with the car. From start to finish, my experience was professional and courteous. I would definitely recommend Lindsay Ford to friends in the market for a new or pre-owned car.


Such an awesome experience

5
elknuts on 07/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

While my husband was at the dealership finishing a work deal, he decided to look at a truck for me. After speaking to Bill Godley, the deal was started. Between my husband, Bill, and Sarah Byrd, they found the perfect F150 for me. Sarah did a great job presenting all of the options and worked until we had a deal that was beneficial to all parties involved. The process was easy and I got the truck I have been wanting. BIG THANKS to Sarah and Bill for everything. They were great to work with and didn't try to push any extras. Good job Lindsay Ford, good job!


Terrible-will not honor advertised prices

1
D123 on 07/21/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Extremely disappointed, they 1) didn't know their advertised internet price and 2) won't honor it. Instead they tack thousands of dollars to the price. No logic in their sales. Save yourself the grief.


outstanding service

5
wyatt1ps on 07/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I love Lindsay Ford. Once again they have gone above and beyond for me. I bought my car from them 10 months ago. I just recently changed jobs where i know longer needed that big of a car. Sarah along with two amazing sales people Luis and Will really helped me get this deal done. They made the experience 5 stars once again and I would recommend them to anyone


A Good Person

5
cavido on 07/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A knowledgeable and honest salesperson. Has been there for me whenever the need arises. Would purchase another Ford from him. The best part of my experiences with Tom...seeing the genuine smile that is truly a part of him. As a matter of fact, a two thumbs up to the Lindsay Ford of Wheaton group.


Great customer service

5
Ruby Red on 07/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would recommend this dealership to all my friends and family. I was treated with respect, they matched the rate my credit union was offering and I got a great deal. The Sales Associate (Mike Guardado) went over every detail of the car with me. Monty Harika(Sales Manager) approached me and asked did I want water or anything, managers don't do that often. Please visit this dealership if you are searching for a great deal.


Mustang Roadtrip

5
GeorgeF on 06/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After contacting Lindsay Ford about a Mustang 5.0L California Special 300 miles away from my current address, Maribel Rosales immediately gave me a call wishing to work something out to get me out to her location. I contemplated the road trip, and price she had given me over the phone. She was more than willing to give me a price range of my trade vehicle, and do her best to ensure that the car purchase was hassle free. I traveled the 4 hours up to test drive the car, and to my avail, it was even BETTER looking in person! Maribel was a pleasure to have this experience with and walked me through the entire thing despite some glitches in their computer system. I was able to walk out with the EXACT car I had been looking for, for the BEST price, and of course- the BEST customer service an employee could have given me. Thanks Maribel!


Fantastic experience!

5
carmela49 on 06/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Working with Mike Traish was a treat! After going to several other dealerships and feeling like I was being taken for a ride, Mike made buying a car a positive, easy, friendly experience. The Price was fair and the service excellent!!!!


I Got A Great Deal

5
keith phebus on 06/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wheaton Ford gave me a great deal, nice rebate, and a good trade in value. The interest rate and down payment were both 1/2 what some of the other Ford dealers in the area wanted. Actually one of the other dealerships wanted 5x the money down at 3x the interest rate. They told me that the deal Wheaton was offering me was too good to be true and that once I got there it would be pulled out from under my feet. Everything went exactly as planned, the numbers that they gave me over the phone didn't go up. They actually got a little lower. Some of the other dealerships were so difficult to get pricing from, they just wanted to get me there and pressure me into a sale. The dealership is a little out of my way but it was well worth the drive for the savings. My new mustang is so sweet and for the first time I don't feel like I got ripped off buying a new car.Talk with Monty Harika (manager) and Ludwing Arana (sales rep) if you want a no-hassle experience and the best prices in the state.


They did what they said they were going to do.

5
Amadu85 on 06/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They got me a brand new Ford fusion for a reasonable price and the sevice was great. I walked in doubting myself and walked out with a car.


Wheaton ford service is awsome

5
Rachel21 on 06/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I love the service department . Always friendly faces and willing to help me . I pass 6 other dealers to come here:) Steve Capp makes sure I am always taken care of


The best very friendly. Also very helpful.

5
2011 fordf150 on 06/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just wanted to say the Lindsay ford is a good caring dealership. Maribel Rosales,Mario and Mike Traish are good people. Friendly and helpful caring and willing to work with you. I will be back and I will tell all of my friends and every body else about them. Thank you Lindsay ford of Wheaton for helping me and my family in the hard times we where going though. Thank you The KING. Family


The Best!!!!!

5
Bryant T on 06/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great dealership!!!! Revived great help from great people. Bruce was very knowledgeable and broke down every detail. Bruce and Angie busted their butts to get me a car. And it didn't take long either. Thanks a lot Bruce and Angie!!!!!!


Great customer service!

4.8
FocusExplorer on 06/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great service from customer service to financing options. This is our 3rd car with Lindsay Ford. It is not only the buying experience but also their maintenance services are outstanding. I would not go anywhere else.


Friendly, helpful, and patient service. Great attitude.

5
LindsayFordCustomer on 05/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sales Associate Pascal Philogene and Sales Manager Mike Traish were great to work with. They both showed considerable patience in walking through the car purchasing process and were very knowledgable. The customer service experience was great through and through.


" Great Services Packages Benefit "

5
daddy on 05/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

LyndsayFord is the most convenient location where you can expected the greatest services packages benefit you deserved. I purchased the 2015 Ford escape, black color that I decided few days later to switch with different color. Not only, I got the color I was looking for, but also I got additional features I never expected at the same price. I was assisted by the most energetic and problem solver woman, Sarah Byrd and Will. Both helped me to meet my expectations. Thanks again, Sarah and Will.Daddy Brown Mbaki


EXCELLENT CAR SALESMAN

3.8
favor1 on 05/26/2015

Customer Service: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 3.0

I bought my car in 2014. The car salesman that helped me was Vince Cowan. Vince was extremely helpful before,during and after the car buying process. He takes time to explain and answer any questions. If I were to rate just sales, I would give just Vince 5 STARS because he has excellent customer service. I gave the dealership an overall rating of 3 STARS because I had an unpleasant experience with the finance department. Daniel Ford was the finance manager I dealt with, i felt like all he cared about was me signing the dotted line and purchasing the car. Because after purchasing the car, his customer service went from an 8 to a 1. I had issues with my financing going through even days after I purchaced the car. They took forever to pay my previous car off, even after telling me that it would be done within the month. He wasn't answering calls and neither was he calling back; so I was left to dark as to what the issue was with getting my car financed. Buying the car wasn't an issue; but the financing portion and the lack of communication was such a hassle and that is the reason for 3 stars.If you end up going to this dealership, I would recommend VINCE COWAN as your sales person because he would always keep in contact with you and try his best to make sure the entire process is stress-free.


Excellent Experience

4.8
endevour32 on 05/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I purchased a new 2014 F150 STX on May 21, 2015, last years over stock, it was an excellent experience, the crew at Lindsay Ford were professional, polite, friendly, well groomed, they offered me lunch, and drove from to DC to Baltimore to retrieve the vehicle I purchased and delivered it to my residence, they explained everything in detail, answered all my questions gave me all their contact info in case I have future questions or concerns, and they were understanding that I lost the title to my trade in and that it will take 10 days for the replacement to arrive, great job Lindsay crew!Tod Downey


Excellent Sales and Finance Staff, BEWARE OF: FLOOR MANAGER

4.8
santosflores12 on 05/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I recently bought a Ford from Lindsays in Wheaton MD. My grandmother and I had a wonderful experience with Reggie Mack a salesmen at the dealership. He was patient and very mindful of our budget. We had been to countless dealerships in the Silver Spring/Wheaton area and no ones customer service compared to Reggies. Reggie was honest and treated us like we were family. When we finally found a car, we worked with Dilia Giron the finance manager. She worked diligently and efficiently in finding us the best interest rate. DO NOT WORK WITH THE FLOOR MANAGER: After I purchased the car, I came across it advertised online. I noticed that the price was slightly different than what I had purchased it for. When I went to the dealership with the print out of what I had found online I was directed to the floor manager. He completely made me feel embarrassed and belittled. He explained to me that the online price of a vehicle is never the actual sale price. When I still didnt understand what he was explaining, he shouted for about 4 other salesmen to come over and presided to ask them the same question redundantly whats the difference between online pricing and dealership pricing?. The salesmen all answered the same question over and over again. I left the dealership in tears, I was so embarrassed. At that moment I regretted buying a car from that dealership. I had two salesmen follow me to my car asking if I was ok. Its such a shame that someone could treat a paying customer that way, and if hes so bitter maybe he should look for a new profession. I would never recommend anyone to this dealer as long as this floor manager is still employed there. I would hate for anyone to feel that way after making such a large purchase. My rating are based on the service I received from Reggie and Dilia NOT THE FLOOR MANAGER


Deroy Adams

4.6
Deroyadams on 05/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Bruce posted pics of cars on Instagram and said 1,000 down any credit. That was great marking but should be more realistic because most are more then 1,000. So I came in the morning and told him I only had 1,400 so he took me straight to only one car . Should let people look around first . The car was like 4,000 so to some it up In order for me to get car I needed extra money n would be broke . I got the money because the car look to nice I admit. Was in there from 9:00-3:00 is the long. Nice experience for first car and bad credit. I give 4.7 and not 5 because I had spend more n only showed one car . Thanks Bruce


Very satisfied customer

5
satisfiedCustomer on 05/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was able to upgrade to a solid vehicle at a great APR thanks to the team at Lindsay Ford of Wheaton. Dan and Dilia really made the car-buying experience quick and easy. Will recommend to family and friends.


Amazing experience while pirchasing a vehicle.

5
chuckamy on 05/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in for a new flex that my wife fell in love with and to our delight the deal got worked out. I have never experienced two people so determined to help out someone. I will recommend this dealership to anyone and everyone. I really enjoyed the hospitality that Antoine Tindal and Sarah Byrd provided my family during this period of buying this car, and then to turn around and help me get a dream truck that I absolutely love. Without their hard work and determination this would have never happened.


It was horrible

1.2
Lindsey_sucks on 04/29/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

It's been 70 days and I'm driving around on the second set of temporary tags while waiting for the permanent tags to show up. I canceled the overpriced extended warranty I purchased through the dealer in March. I'm still waiting for a refund. There are other issues such as unnecessary gap insurance that they piled onto the vehicle etc.My experience is that this dealership will screw in every way possible if you let them. My recommendation is "Don't buy from these guys"


Excellent experience!!

5
Marvin on 04/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a 2015 Escape, which I absolutely Love, and had an amazing experience with the sales staff. Randy Flock, and Sara Byrd, went above and beyond my expectations and made my buying process a very memorable one. I would recommend them to anyone i know looking to purchase a new vehicle!!


Reggie Mack Came to My Rescue Again!

5
wandasm on 04/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As a repeat customer, I knew just who to call when an drunk driver hit and totaled my daughters car. The unexpected need to purchase a used car came with a small budget. I called Reggie Mac at Lindsay Ford and went to look at options when we found the PERFECT newer model car which was slightly out of our price range. He moved mountains and was able to create the deal that worked for us. We ended up buying the car tonight!Reggie Mac, at Lindsay Ford will always have a loyal customers here as they definitely know how to take care of us. Thank you.


One of the better dealerships I have dealt with

4.2
rparis on 04/22/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Avan Harrison worked with me quickly to get a used car that I liked. The purchasing was pretty quick and straight forward. I felt a bit pressured to buy their warranty package which I did not want. It was discretely included in the price without previously informing me. I asked for it to be taken off and it was eventually. The good: The car I got was in very good condition, and given at a reasonable price. Avan made sure that I was happy with it, and gave me his number to call if I had any questions. It took some time for my car to get ready as they had a couple of recalls to take care of, but I think they did a bit of work on the car. They gave me a rental for all the days in which they were doing work on the car. They buffed out and repainted the back bumper, and made it look good as new. They have me four new tires which was great. The Bad: I was not very impressed with the level of detailing done. The car had just been given to the lot, so the interior was very dirty and had not been cleaned yet. I was promised the interior would be cleaned nicely, but found some gunk on the gear shift, spots on the rear view mirror, sticky tape from the previous inspection sticker on the windshield, and some wrappers and crumbs in a seat pocket. These were things that could have easily been cleaned up, but I believe only a superficial cleaning was done. There seemed to be a lack of communication from the sales team, and the technicians. We kept getting different stories on when the car would be ready, and how long it would take. This went on for 6 days. Finally on the last day when we were told everything was ready, it ended up not being ready for another 2 hours. I would like the thank Avan for being really good with us. He apologized for the miscommunication and offered a few things for us in exchange which was very nice. I would recommend anyone to visit this place, and especially Avan in particular.


Beyond Excellence, PERFECTION!

5
nihilismdesire on 04/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Speaking on behalf of my sister, who bought a car off of the grade A salesman David Rasnake. Mr. Rasnake went above and beyond to narrow down her choices and put her in the car she really wanted. He showed her the pros and cons of each car and made her feel confident that she was making the right decision. He even bought us lunch because he felt like we shouldn't be hungry when making such a huge financial decision-totally agree! I would say go to Lindsay Ford and request David Rasnake, you will not be disappointed in his customer service skills, and ultimately his loyalty to the company.


fast poeple

5
allen310 on 04/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Avan harris is a good sale person got me the car. I wanted and got me so fast l was so happy. I will buy again


Deceptive

1
S on 04/07/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Deceptive. Worst Experience Ever. I leased a car and after a month they STILL hadn't processed the paperwork with Ford Credit. Then I received a call that they needed my signature on "something to correct an error". Luckily I read the paperwork because it changed the terms of the deal and monthly payment amount making the car more expensive. That is not how you negotiate and not how contracts work.Don't waste your time with them.There are far better dealers who act with honesty and integrity.


ChyrellB

4.8
ChyrellB on 04/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My experience was awesome. I have been a customer since 2014 and I would not trade my experience for anything. Lindsay Ford of Wheaton rocks!!!.


Lindsay Ford Used Cars

1.4
Phil on 03/31/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

I was quite disappointed in my experience with Lindsay Ford Used Cars. The salesman mislead me when I asked about repairs that the vehicle needed and was cavalier regarding how soon the repairs could be made, the finance team did not adhere to my request, and the management team was slow to respond to my complaints about my experience. The team did not make me feel as if my business was important to them.


Great Experience

4.8
"REDEYE" on 03/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Reggie Mack helped us out while looking for a used car and kept in touch with us till we could make it down to look around. Everyone we spoke with was very nice. AAA +++ Dealership. If looking for a car again we will pick them first to check out :-)


Don't succumb to their pressure

1.8
JGDMV on 03/29/2015

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 2.0 Overall Experience: 1.0

Walk into the showroom at lunch time to buy a car on December 31st. I told them that I didn't want to be there all day because of plans in the evening to bring in the New Year. 8 hours later, I was in a rush to make my evening commitments. Now that, that is out of the way, let me explain why this was the worst car buying experience I have ever had, and will ever have. I saw their prices online and they had the best prices in the market for the vehicle I was looking for which is why I drove 30 miles to get there. Once I was there, they began explaining thay their online prices include all incentives even though you don't particularly qualify for some, if any, of them. I should've walked away at that point but every time I hinted that I was ready to walk away, they sweet talked me into staying cause they would work out a deal that would place me where I'd like to be at. During the course of the day, I kept overhearing their manager (maybe) talking about how they were short on meeting their sales goal for the day and that they had to keep selling so they met thay goal. Nothing was more unprofessional to see than to see the store manager adding pressure on the sales team so they can turn around and place even more pressure on buyers. Anyway, I told them I wanted a payment at 'x' amount and I walked out with a payment over $100 more than what they said I'd be paying. They said they would give me 'x' amount of money cash back to assist with payments, but I didn't receive the money until after my first payment was due, and it wasn't even what they had agreed to give me. To cut a long story very short, I warn any potential car buyers to stay away from Lindsay Ford. I get a nasty feeling when I hear all of their marketing on the radio every day. With so many Ford dealers in the area, save your time and money and take your business to a more respectable place that values you, your time, and not just your money.


Smooth Operators

4.6
CC123 on 03/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Smooth Operators all around this place. Come in, drive out, see Reggie or Isiah if you can and you can be sure they'll try anything to get you on wheels.


DISHONEST. SHADY. RUDE. DONT BE FOOLED JUST GO ELSEWHERE.

1
qaraqa3matte on 03/25/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

DISHONEST. SHADY. RUDE. DONT BE FOOLED JUST GO ELSEWHERE.My worst car buying experience ever. Extremely rude and dishonest. If you don't trust me just go and try it out. Their cars are way overpriced if you compare with Kelley's Blue Book and the prices that they put out on the lot and online are thousands of dollars more expensive. Furthermore, once you get there they tell you about their $1000 fee which is insane -- I am used to paying fees and taxes but not to this level.My car salesman knew nothing at all about the car. I actually taught him a lot more and couldn't answer basic questions. I was not allowed to take more than a 20 minute test drive on a car they were trying to sell me for basically 35% mark up on its price and they were trying to bully me into buying the car from the first second. I know how to deal with these people and did my research but they were just on another level of hilariously incompetent. They even tried to get me to sign some form saying I promise to buy the car if offered at a good price to me which they said was "meaningless" (if its meaningless why ask me to sign it?) no other dealership of all the used dealerships I went to in the area asked me to sign that. The manager was much worse than the guy selling the car. Almost everything he said was dishonest. He was extremely rude and didn't even seem like he wanted to sell the car. The price he offered was thousands of dollars more than Kelley's Blue Blook and I basically showed him cars all over the U.s. with a lower price and lower mileage and that his price was near new cars -- he wouldn't budge or meet me half way trying to trick me into saying an expensive price and then buying it even after I gave him 3 low ball offers, the last one being around the price he bought the car for.The feeling I felt when seeing the xxxxxxx manager guy was that even if he gave me this car with $2000 off its price, I would still not buy it from him because of how rude and how dishonest he was I would feel upset that I gave his dealership money and not a nicer more honest less slimy guy from another dealership even if he was more expensive. I realized when walking out that that is exactly the opposite of what you want to feel when leaving a dealership!!! This guy is the worst. To make matters worse when we couldn't agree and I walked out he basically kicked me out didn't say goodbye and was extremely rude again.I would recommend going anywhere else but here. This guy is even worse than the used car salesmen in the movies. I would be scared to buy his cars honestly.


I feel comfortable and secured in buying my first car

4.6
MaryJoy on 03/20/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

I bought my first car here and agent reggie mack was very helpful. He never gave us a hard time dealing with him in buying the car. We never felt like im talking to dealer i felt like he cared about my comfort and feeling of security in getting my first car. I was with my dad when we bought it and he also said he decided to get the car because aside from the car is in great conditon the agent was so easy to deal with. Four stars because were still fixing some minor issues that need to be addressed but over all I'm very happy!


Awesome!

5
Gladdy on 03/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a wonderful experience! My salesman was great. Brad the manager was straight forward & fun to work with. The finishing touches by Angie were beyond my expectations. Awesome team! I love my Escape! Thanks Lindsay Ford!


Great service

5
Lolo on 03/15/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John was execellent, outstanding and very friendly he was also very caring and patient I did not go to by a car but because of his personallity I came out with a lovely truck thanks.


I'll never go anywhere else

5
Andrew Reston on 03/08/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They've won me. Yesterday I needed a car. I needed one fast. I spoke over the telephone with Lindsay Ford's manager Sarah Byrd who then worked with sales associate John McGowan. Within about half an hour I got a call back to come in, sign, and drive away. Without the need for any back and forth I had my financing, my paperwork, and my car. Simple. Painless. Fast. There will be no need in the future to go from dealer to dealer. In my sixty years I have been to many dealerships and have purchased more than several cars; my experience with Lindsay has been the best by far. Thank you very much Sarah and John.


Great customer service and personal attention!

5
apreski on 03/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first new car purchase. For years I tried to find every possible way to maintain my old car, primarily because I was so reluctant (and overwhelmed) by the idea of buying a new car and going through all of the mind-numbing research, haggling, and paperwork that goes along with it. The process terrified me. The team at Lindsay Ford immediately put me at ease and completely changed my perception of the car buying experience. Specifically, salesman Randy Flock and finance director Dave Kelly were absolutely fantastic! Aside from being incredibly knowledgeable and in tune with his customers' practical and financial needs, Randy is just an awesome person. He made the process exciting and never pushed on anything we didn't want or need. His professionalism and desire to provide the best service possible was evident as I flip flopped back and forth on choosing the perfect car (a personal "indecisive" problem I have). He worked with us well past lunch and I never got the sense that he wasn't 100% committed to our transaction. I definitely recommend Randy! Great salesman and just a wonderful guy. Additionally, after working with Randy and picking a sweet 2015 Ford Explorer Sport, we worked with finance director Dave Kelly on finding the best possible financial strategy for us to drive away with the car. Dave was incredibly patient with us and explained every nuance of the financing, thoroughly outlining every option. He made things so crystal clear when we left the dealership that we knew we got a great deal and felt very comfortable with our car and financing program. Thank you to Randy and Dave for providing a wonderful first time car buying experience!


Surprisingly Great Experience on All Levels

5
levinfsh on 03/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I didn't intend to buy at that time and was only seeking info on available cars in stock to look at and test drive. I definitely planned to purchase in the near future however. Randy was quite knowledgable regarding the vehicles and did not use any typical car dealer tactics to keep me in the building. I was straight up with hime and I believe he saw that my interest was sincere, but the timing wasn't quite right. He showed me around, allowed me to drive the car in snowy and icy weather and was willing to meet with me and talk with me even on his day off.Then I me Sarah Byrd, the sales manager. She also seemed to realize that I wasn't prepared to purchase yet but persuaded me to listen to the five major benefits of purchasing today. Ford rebates, a deep discount on the MSRP, unique financing (which suited my financial situation as a retiree perfectly), a government tax incentive (plug-in hybrid), and the highest quote for my trade-in I have been given to date. For me it was like a perfect storm of opportunities to get the best deal on any car I have ever purchasedEveryone at the dealership was personable, friendly, and had a great sense of humor. I visited almost every departmentparts, service, body shop, car wash, the new car sales floor, etc. Having moved out of the area, I am glad I did my research online and discovered this dealership. I drove 250 miles from Pittsburgh, Pa. for the purchase and had a great experience and a got a truly terrific deal on the car. Thank you Randy and Sarah for all you did for me.


2nd Chances Happen!

5
Mustanggang on 03/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

So I inquired online about a 2015 Mustang , a few minutes after i sent in my information Randy Flock called me and asked me to come in. I immediately made my way to the dealership,he let me test drive the 2015 mustang and i signed the papers the next day and drove off with the car. The bank interview didnt go well so I had to return the car ,but Randy was still persistent in ensuring I drove off in a car and encouraged me to come back and get a used Mustang GT. He felt sympathy for the deal going bad and made the used mustang deal go great. I signed the papers within 5days and drove off with the Mustang GT. Sarah Byrd did her very best to make the car within my price range to ensure I had an amazing experience and went above and beyond. I recommend Randy to anyone looking for a car!!!


Ford Explorer Purchase Jan. 2015.

4.8
jtede96304 on 03/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Worked with Joe Judge in sales who was informative, professional and a pleasure to deal with.He facilitated our Explorer purchase as I reside outside Maryland and traveled to the dealership through BWI. Joe has since followed up after our purchase to make sure all is well - good follow through - Thank you very much - all is well.Have already recommended the dealership.


Fast and Easy

4.8
Morgan1992 on 03/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I bought a used Jeep Cherokee a couple months ago from Lindsay Ford. My sales person Randy Flock was very professional and friendly. I did not know about this site until I received a follow up call from Randy . He followed up with me of course after the purchase but, to get a random follow up call months after just to make sure everything was going well and no problems with the car was just amazing . I have bought 2 cars before but , never had this kind of experience . It makes me feel good that it's not just about the sale but about customer satisfaction and I felt that. Thanks again Randy I will refer anyone I know looking for a vehicle.


why is it so hard to get an out the door price-- sarah byrd

1
ejh33 on 03/02/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

could not have had a worse experience than dealing with sarah byrd. i was on my way to another car dealership when she called and said she would beat their price by $500. i asked very clearly, does she have the EXACT car i wanted in any of the three colors i wanted. she of course said yes. turns out the car she quoted me wasnt even on the lot. She also hung up on me twice. DONT BUY HERE. go somewhere where else.


False advertising

1.5
simplyanks on 02/25/2015

Customer Service: 1.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 1.0

I found a used Mercedes on cars listed by this dealership. I confirmed 3 times about heated seats and rear view camera in the car and was "promised" by the sales rep on the phone that he personally verified that the car has these. When e drove all the way in snow covered roads of Virginia/Maryland on a Sunday (25miles each way), the first thing he says when we walk in is that he made a mistake and the car does not have the camera BUT "he can get it hooked up". Next, the listing shows the car has Navigation and leather seats BUT when I checked, the navigation module is not even there and the seats are the leatherette that comes standard in Mercedes. Again, the module can be "hooked up". The car was not even washed and the tires also were in bad condition. The fronts were of a different brand, wear and thread type than the rears. The car that is listed higher than a CPO for the given features and condition because of the all the false/incorrect features. Made us waste our entire Sunday morning. I am going to register a complaint against them on BBB.


Excellent Experience

4.8
M00NEY on 02/25/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had an excellent experience at Lindsay Ford in Wheaton.Luis, Angie and Ms. Pooh were really fantastic to work with, they made the process easy and comfortable.I walked in with a car in mind, I left with that car.


Buyer beware!!

2.2
frankh on 02/16/2015

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

I was actually forewarned about this dealership by a couple of other dealerships. I was quoted a price that the other dealers said there was no way they could hold true. But, despite the warnings, I proceeded to my appt with them. John, who is brand new to sales at the dealership, was their sacrificial lamb they had meet me to sell me the car. He was extremely nice and professional. He showed me the car, explained all of it's benefits, and went on a test drive with me. The car was sold if they held true to my quoted price. Unfortunately when I sat down to talk numbers, the number I was quoted was suddenly a MISTAKE! They tried to explain that because they thought I was from Va and the taxes and processing fees are different there that they had gotten crossed up. I still have no idea what that has to do with THEIR price!! I was warned about them and unfortunately exactly what the other people said would happen DID!! They would not honor the price I was quoted on the phone. They only gave me that price so that they could get me into the dealership and try to talk me into buying there. It was truly disappointing. They continued to try to talk me in circles, including the guy who quoted me the price, Fernando Ware.......as in BEWARE!! Unfortunately for them I had been dealing with several Ford dealerships for about a week and I knew EXACTLY what I was talking about. Their freight is $200 more than most other dealerships so the price they quote you isn't affected the same way. They must have another way of sliding extra money on top because the number they started with didn't reflect the same way other dealerships did. As far as I can tell, the higher ups are a bunch of SHEISTERS!! Good luck if you go there!! I ended up buying from Ted Britt Ford in Fairfax. They honored the price I was quoted on the phone (which was several hundred dollars less than the best Lindsay said they could do) to the exact dime and it couldn't have been a more enjoyable experience. I recommend you redirect your travels to head there!!


So happy the first time I bought another car from Lindsay

5
Robert Smyth on 02/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Im a repeat customer to Lindsay Ford. I just bought a new 2015 Ford Fusion from Lindsay just a over a month ago in December 2014, and the car sales professional, Mr. Tom LaGrave was wonderful. So wonderful in fact, he inspired my wife and me to buy another car from Lindsay and this time we bought a new 2015 C-Max this February 2015. Mr. LaGrave was very helpful, knowledgeable, with a very low pressure sales approach that I can respect. Also Ms Sarah Byrd one of Lindsay Ford Sales Managers was equally as wonderful for her role in our car buying experience. Lindsay Ford is 65+ miles from our home and not very easy for us to get to. At the same time we pass many Ford dealers to get to Lindsay. But Because of how wonderful our sales experience was with both cars we just bought and I recommend to anyone to make the journey because it was well worth it.I cant say enough good things about everyone we came in contact with at Lindsay Ford and we are very happy. Im highly recommending Lindsay to my friends and family, as well as anyone who asks the question of where they should buy their next car. I thank the Lindsay Ford family and my salesmen Mr Tom LaGrave. I will buy from them again.


No Integrity

1
abc123 on 01/28/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

The sales manager at this location is a clear perception of a car salesperson. She negotiates deals, and does not follow through on them. Very shady persona. Seems by the reviews here it has happened to several people that dealt with her.


Worst decision I ever made

1
NeverBuyFromLindsay on 01/23/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

This dealership is full of people that only care about making a sale. I have had issued since the moment I drove off the lot and have proof of them fraudulently passing the car off as "Certified" which has truly inconvenienced me over the last two weeks. They have done nothing about it but tell me they have "lawyers" if I don't like their response. NEVER go to Lindsay Ford of Wheaton. I have a feeling we will be in court here shortly so LOOK THEM UP UNDER CASE SEARCH and I bet you will see us soon!


A Great Buy

4.6
djackson on 01/15/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I traded in my 2011 Toyota Corolla for a 2014 Honda Accord and when I walked into the dealership and all I got was warm smiles and great customer care. My dealer was very helpful in assisting me with the deal. I enjoyed my experience with them and I highly recommend them to anyone looking for a nice used or new car.


Lindsay Ford is HORRIBLE!

1
NOT lindsay Ford on 01/13/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Worst car buying experience EVER! DON'"T buy from Lindsay Ford! Tom Squires is extremely shady and deceptive.. Dilia &, Abe are the most unprofessional!They try to force Ford's financing on you against your will. I've stopped counting the number of mistakes they've made with my paperwork.I would NEVER go there again.I urge all car buyers to stay away from Lindsay Ford.


A great place to buy a car...

5
Robert Smyth on 12/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just bought my new 2015 Ford Fusion from the wonderful people at Lindsay Ford and I'm so VERY happy with the way they have treated me I just wanted to let others know about this dealership and my experience. I'm 57 and over the years I have bought many new cars and trucks from other Maryland dealerships. All too often the buying process was a miserable experience. But dealing with the very professional people at Lindsay Ford it was a wonderful, no pressure experience. But specifically I want to mention the two people that made my wonderful experience so wonderful. During the negotiations process I had the privilege to talk to Ms. Sarah Byrd who is one of the General Sales Managers, and Mr. Tom LaGrave who was my Sales Associate. I have shopped for some time for my new Ford Fusion and have talked to many Ford dealerships during my search before I found Lindsay Ford and had the opportunity to talk to both Ms. Byrd and Mr. LaGrave. I live over 60+ miles from Lindsay Ford. During the drive to Lindsay Ford I pass many Ford dealerships that are way more convenient to my location. But because Both Ms. Byrd and Mr. LaGrave were so professional as well as they both made me feel they truly cared about what was best for me, the customer. They inspired me to want to pass all of the other Ford dealerships that are way more convenient to my home to make the trip to their location. That first day when I showed up to the dealership for the very first time I never seen a dealership as busy as this Ford dealer was. I mean it was CRAZY busy. Ms. Byrd as one of the General Sales Managers I discovered is always in high demand and often there are people four deep waiting to see her at any given time. But as busy as she is, Ms. Byrd did take the time to come and meet me the day I went to meet with Mr. LaGrave. It may sound like a small thing to some, but to me this speaks volumes for someone as busy as she is to feel it is important to meet with the customer. If youre shopping for a new or used car, do yourself a favor and give the people at Lindsay Ford a chance to earn your business. I know you will be as happy with the support from professionals as I am. And if youre as lucky as I was, you will get the chance to work with both Ms. Sarah Byrd and Mr. Tom LaGrave.


Best Deal by Far, Will go back!

5
kiaace on 12/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After a long search I decided to buy a ford escape and was shopping around and contacting different dealers to find the best deal. I had a OUT the door price agreement with a different dealer and Sarah Byrd the general sale manager of Lindsay Ford promised to beat that price. I was a little suspicious at the beginning and went to Lindsay Ford with my Guard UP. Up on arrival I was greeted by Luis Mejia a sales associated, he knew all details of my agreement with Sarah the GM and wasted no time. Took the time to show me the vehicle. Was very knowledgeable about all the features of the vehicle and explained everything from bumper to bumper. Took the car for a test drive. Once I made my mind the process was flawless, pain free, and quick. Oh and Sarah not only beat the price of the other dealer, she sold me the higher trim! I loved the experience I had at Lindsay Ford. Planning on Buying a F-150 in a few months and Im going back there.


Best Time Spent

4.6
jean1121 on 12/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

I really enjoyed my experience in this dealer, the dealer person who helped us was amazing (Mr. Dan Harvey) The Process was a little long but over all it was great, very rightful and helpful people.Awesome experience as well with finance, Ms. Dilia Giron Helped very much and was gratefully friendly.


Would go back again!!!

5
prestonnina on 11/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Experience was great! Avan was very nice, fun and easy to work with!!! We wouldn't have wanted another salesperson! We didn't have to fight to get the price we wanted because the car was reasonably priced already (which is usually most the battle while purchasing a vehicle) We never met the sales manager, which would have been a nice touch after we signed the deal. Other than that, the customer service was outstanding! Thanks for everything, Avan!!!!


Horrible Business & Customer Service

1.4
laceyj85 on 10/29/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

Other than my salesman being very nice, this place is by far the worst car buying experience I have endured. I purchased a brand new car in August 2014. First, my trade-in car has not been paid off yet and it is now over 2 months since I traded in the vehicle, so now my other account is in collections! Second, I have yet to receive my official tags and registration! So now, I am driving illegally and no one can provide me with details on when I will receive my official registration. Beyond ridiculous and frustrating!


"You'll Loathe It At Lindsay!"

1.2
David Rorai on 10/28/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 2.0 Overall Experience: 1.0

Lindsay Ford Failures presents-Squabbling Scoundrels and Dinosaur EggsPreface:This is quite long and not originally intended for review websites but the dealership sent me an e-mail asking me to post my car-purchasing experience online (even gave me links to all the biggest popular ones too!) and I figured I would oblige. I really just want MY permanent LICENSE PLATE or at least a separation from needing the incompetent, disrespectful and people being paid to not work at the Lindsay Ford Dealership in Wheaton, Maryland at 11250 Veirs Mill RdWheaton, MD 20902. Their slogan Youll Love It At Lindsay but I Hate It!Literally nothing else has worked, so short of getting legal assistance in the matter theres not much choice but to write this in hopes it gives just one person there the push they need to do thatthing they get paid for. I forgot what that word is where someone compensates you for time spent doingsomething. If I had any other choice I would not waste time in my life writing this or being concerned, not in my lifes entirety but not just a day or two either, probably a total of a few weeks worth of my life over the past five months. Either way it will certainly persuade you away from this place if you have the time and Ive made it an enjoyable read at the same time. Mainly this is to heighten awareness at Ford of how one of their dealerships conducts business and customer service like a hotel with hourly rates, while buying something 20 times the price of a night at the Ritz-Carlton. The current date is October 21st, 2014; I bought my car on June 6th, 2014.I currently have a third temporary license plate but only because I bought an expensive flight from Michigan to Maryland for one day so I could physically deal with them in person, only then to return so I could drive my car for work, so I could then pay for the car I bought from them FIVE months ago. Enjoy:Chapter 1. The Epiphany TicketOnce upon a time, I had a job I disliked immensely in the Washington, D.C. area, a beautiful deep metallic maroon V6 Pontiac G6 in flawless condition along with an extensive supply of quality tools and professional experience from working in the maintenance and property management field. I needed to leave my job immediately, utilize my material assets, implore myself to use my education and experience to better myself and at the same time sell my G6 which I had babied for six years since I purchased it, hopefully for what I thought it was worth to me (which did not suit my needs as I occasionally used it for work with no wife and kids to validate the purpose for a four door sedan). How could I possibly do all these things, make an intelligent investment and complete it all quickly in a reasonably reasonable time period? Sounded tough to me too. Then it all came together! Sometime back in late May 2014 I had an epiphany once I saw the Ford Transit Connect online. I rarely get excited, however today was the exception. My brain exploded with imagination and hope of what I could achieve with this incredibly well designed, efficient and very affordable automobile. I thought to myself, I could trade my G6 in, get a brand new utility vehicle which could stow all my tools AND be the perfect platform to begin a small, efficient mobile business out of, in a large urban area where parking space is more important than Time itself. I searched online for local dealers and decided to go to the closet one the next day. That morning I awoke strangely not to the thought of how terrible another day of work will be but as I stared into the mirror getting ready for the day, I smiled. Buying this Transit Connect would be like buying the winning lottery ticket, blurted out of my mouth like I had no choice in saying it, except I know Im gonna win YESSS! I quickly found my phone and I called into work well as I never get sick and since that place made me sick, I figured it was only fair to have a day off when I felt great. Chapter 2. The SalesasaurusI drove to the nearest dealership to see the Transit Connect in person. Keep in mind this was only to see it and test drive it, I was certainly not getting another car before I sold the other one for what I felt it was worth and also not until I did more than a day or two or thinking. After returning from the test drive, I knew it was exactly what I needed they just didnt have much of a selection nor any documentation to look at, it was all online which I already studied but knew I had to withstand the sales assault in person, just to drive the car. The Salesman offered me next to nothing for my mint condition G6 (which I knew they could and would get $5,000-7,000 more for) and handed me a price sheet. I told the Salesman who went for a test drive with me that I wasnt buying anything today so dont bother with your schemes and squabbles. I explained I was thinking of starting a business, trying to get ideas, options, and information to make my choice and really had no need for my current car but certainly didnt need to sell it as it was almost as good as new. It would just help financially. I said the price offered for the transit was too high and way too low for my trade so he showed me the 2013 Transit Connect, which of course was cheaper but was also older and egregiously uglier than the eye-pleasing 2014 model right next to it. Again, for the third time now, I told him, I wasnt buying anything but he had me sit at his desk and wait for his overly aggressive, large, persuasive and generally intimidating female Sales Manager to come try her luck. I wasnt going to budge but I respectfully listened to her spiel since I expected this at some point at any dealership, even though I thought my explanation and reiteration of my position in the car buying process was clear and might be appreciated from one human being to another. I forgot Salesman turn into T-Rex-like creatures and view any prospect sitting at their desk as if theyve just been caught and its a bear trap for their next meal. As he suggested I take the older Transit Connect for a test drive I was trying to save them the time and effort and just told them to stop after that, then I looked at this lady (Alpha-Rex Salesperson) and just simply said, I was just here to see the Transit and make sure it was something I wanted, I had and still have no intention of buying anything today, as I said this, I swear I heard something like steel snap together behind me, as another nice couple behind me sat down at a desk as the salesman confusingly blabbered statistics and useless information to sound like he was saying something valuable to them. As they got comfortable in the fictitious trap I saw, I glanced at my phone and realized how much of my well day I had wasted here and I quickly became irritated that I had to endure all this unwanted pressure and persuasion just to drive the car. I looked back from the couple, completely forgetting I had been excited in any way a few hours prior, now irritated, and continued with the woman, Ive explained my situation quite a few times now and Im not buying the car, I appreciate the information and your time but that is all I needed. This is not decision between which flavored bag of chips at the grocery store that Im buying with my hard earned money, its a $20,000 vehicle! and I apologize but it takes longer than a few hours for me to make that choice. We shook hands and he gave me his info, which I knew Id never use, as I walked comfortably back to my car worth thousands more than they offered. I was very upset that I wasted nearly all of my day off being pressured and schemed at. As I drove home, I went over in my head how the saleswoman had impressed me thoroughly with her knowledge, tactics and nearly flawless technique, as she elaborated on benefits each reason I had given them to buy or disadvantages to not buy the car immediately, as if she had rehearsed it somehow. If I had walked in slightly considering buying she probably would have been able to get me to sign, she was good. However, had I not been so irritated from the experience or if I were easily manipulated and threatened under pressure this story could be much different, maybe it would have been better that way.Chapter 3. The PurchaseI went home from that dealership to think for a few days and make sure I wanted to buy it, knowing I did, just not from that dealership. So I went online just searching for a place that had more than two or three Transit Connects. I found one, and immediately knew I was going to call in well from work the next day. I not only saw the same model I wanted but 30 other options to choose from! So I could look at multiple to determine what I most desired, like the perfect $20,000 bag of chips I had been looking for but not only that, I also saw it advertised at $3,000 less than what the previous dealership offered. I called the number on the website assuming a salesman would call me first thing in the morning since it was 10pm that night. Much to my dismay, about 14 or 15 seconds after I hit request information or whatever I filled out online for more information, I got a phone call. My friend was right next to me and can attest to my initially strange and creeped out response, which then changed to a less creeped out assumption it must be some automated robot response program but then, the unthinkable happened, I answered and it was a real-live woman from the dealership, her name was June(name hidden to protect people that work for a living and to denote the month I bought the car). She sounded very polite and professional and had no idea I was going to buy a car from her within the next day or two whether she sold me on it or not. I basically told her the same story as the first dealership and mentioned Id like to come meet her to see the large selection of Transit Connects at her dealership, unfortunately having to once again mention I did not need the high pressured schemes. We set up a meeting for two days post hence. I started getting excited again and was quite impressed how quickly, comfortable and easy June made it just by being the first to call me.Sure enough, the next day at work I received two calls, one from someone at the same dealership trying to take Junes excited new prospect and another from some general Ford prospect filtering person asking the same info which I assume they already had in front of them from the document I filled out online. I told the other Salesman I had already spoken to someone else there and would be meeting with her and will make sure she was the one that would benefit from any commission, not some random person who arrived at work with a prospect e-mail in his inbox who called before asking his co-workers if they already spoke to me. He sounded defeated and politely asked me to call him if I needed anything. As I pulled the phone away from my ear, I heard a faint snap, then a slow grinding noise, followed by a loud clink in the background, seemingly identical to what resetting a bear trap sounds like.First order of business was to sell the G6 or at least have a back-up plan for when they offer me nothing for my Pontiac G6 worth something. Two days, plenty of time for me to sell my car for what I wanted, I hoped. I had heard people using CarMax to buy and sell cars but never thought of using them. I figured it was worth a try and would at least give me some leverage against their insulting trade-in-offer I had foreseen in my future. Im very glad I did though as I went there that night to get an offer $4,000 more than what the dealers offered for my trade and exactly what I was expecting I should get for my car, with a buffer for them to make $3,000 or so on top of that. Along with zero investment for them since there were no repairs or even cleaning that was needed. I took the price offer sheet and kept it in my sight for the next two days. This is the ticket, I said to myself each time I looked at it. Just under the CarMax logo the print seemed to blur to my eyes and all I could see was WINNER!I arrived at Lindsay Ford of Wheaton, Maryland(11250 Veirs Mill Rd, Wheaton, MD 20902). A few minutes late from traffic but June knew that, as she had called while I was on the road to make sure I was still coming in. She had already sold me with her responsiveness and a simple phone call or two but she had no idea of that or how much it was appreciated. I knew I was selling the G6 to whoever offered the most but assumed I would be returning to CarMax so I was ready to buy a Ford Transit Connect. I arrived and a valet person took my car like I was at the Ritz-Carlton and I didnt even have to tip, just assumed they were already trying to take my car so I made a joke about that to June as she introduced herself. However, very impressed with this easy, comforting service as I just arrived to yet another Dinosaur nest of wooden desks. She didnt even bring me close to her desk, she just simply said, You want to go see some Transits?... Let me go grab a key for a car we can take over to where they all are. Like Darth Vader said while fighting Luke Skywalker, I whispered to myself, Most Impressive!The 30 Transit Connects were in a separate lot a few blocks away. On the drive there we made small talk about ourselves and it turned out she had family near where my family was from. She didnt scheme or squabble one bit, just made me feel comfortable as we arrived in Transit Heaven. The clouds made of brand new 2014 white Transit Connects. Every shape and size. Every option variation. I went back and forth like a kid at a playground checking out all the possibilities. I narrowed it down to two similar models with slightly different options. She pulled one next to the other and just kind-of sat back checking them out herself, so I could stare at each and peacefully make a decision. Moments like that must have been what our Founding Fathers thought Freedom in America should feel like because it was rather liberating. I chose the model for me, we drove it around briefly as I had already driven one but just wanted the perfect one if Im spending $20,000. I parked back into its spot in Transit Heaven, she wrote the car I.D. number down and we got in the car we arrived in to head back to the dealership(Dinosaur Nest). I was very excited at this point, everything was going too smoothly and easy I thought. Everything was coming together as I had hoped when I first saw the car and I was ready to experience the pain of the bear trap so I could achieve my overall goals. We got back to the Sales Floor and June told me to grab a coffee as she fills some paperwork out and gets the pricing info from the Sales Manager(SM). She had me sit in a communal area in the middle, away from her desk or maybe I just sat there on my own out of fear. Either way I wasnt in my imaginative trap and didnt feel like it either. Then her and the SM came over. First, the price was more than that which was posted online. Which the SM explained is because of rebates that werent explained on there and, we need to check that because that shouldnt be on there at such a low price. False-advertising I figured, but how do they get away with this garbage? Advertising thousands of dollars less by claiming if youre a Veteran, who happens to also work for Ford, who happens to also want the specific model, that happens to also be whichever one specific discounted model no one wants - Then you get that price? Either way it worked and tricked the-xxxx-outta-me because it got me in the door. None of that mattered as I was going to buy it either way and just became complacent that thats just how these people do business. He came back over with a slightly lower price along with another low offer for my trade in(but slightly higher than the previous dealership). I quickly reached in my pocket and whipped out my Winning Lottery Ticket offer from CarMax. The SM paused, speechless, because he was just trapped by a Raptor. He quickly started squabbling and shuffling papers nervously trying to make up something. All he could do is frantically go over to the Pit-bossasuarus Alpha Salesperson for support and to help him out of my trap. If it was as easy as CarMax to buy a car here and they didnt need to do this back and forth scamming and scheming, I wouldve already been out of here two hours prior. But it wasnt and they needed to scam me for the highest dollar possible. Strangely, he came back with an offer $2000 more than originally yet $3,000 less than my other offer. Along with the somehow lower discount offered on the car price itself. Like one of those Infomercials:Widget Originally Three Billion Dollars -$3,000,000,000!Yours today for Four Easy payments of $19.95!!+shipping&handling&whatever-scams-schemes-squabbles-scoundrels-get-away-with.Wow! What a deal that sounds like, how could I not buy it? With their new made up price, I decided it was time to go for it and get this done. Just needed to sell my car to CarMax first. They assured me we could do everything today Ill just need to come back with the check once I sell my car. I had already been nearly sold before I arrived, which was then made certain within the first 20 minutes with my fantastic saleswoman. However, being in the middle of the Sales Floor listening to these people, feeling like I was just being tricked and swindled left and right. I became less and less sold with every word the SM said. If I didnt do it now I was going to leave this dealership like the last one to never return which would just prolong my goals and I also couldnt take many more well days. So June and I went back to the Transit lot, moved my car away from the others and put a SOLD sign on it, another comfort from a someone providing exceptional customer service. I had signed, did all the paperwork but had to drive my old car home since I am unable to drive two cars at once. Chapter 4. Cashing The Winning Ticket for a Dinosaur EggA fossilized Dinosaur Egg is worth a lot of money, however its also pretty useless and cant do anything other than just sit in one place while others imagine what it could have been as they stare at its exterior. Keep that in mind as I continue this story.A week went by as I continued to stare at my Winning Ticket. I got my Title for the G6 and everything in order to go sell it and then pick up my new Transit Connect. I arrived at CarMax handed them my offer I had been keeping an eye on like someone was trying to take it, along with my car keys. They double checked my car had me go into a cubical-like area, sign some forms and then gave me a check for thousands of dollars more than any dealership or car-buying company had offered. The whole process took maybe 30 minutes and I was out the door to hop on the WMATA train to Lindsay Ford of Wheaton, Maryland to pick up my new car. I passed my sparkling new Transit Connect that June had her people bring to the front and get ready for me to drive off as I walked into the dealership. I already had my keys, just needed to hand them my check for my enormous down-payment and get to work on my dreams, business and future with my new car.A technician came over with an 8mm nut driver attached to a large, powerful unneeded impact driver just to put on my temporary license plate, my FIRST temporary plate valid thru 8/5/2014. I thought nothing of it and had no premonition of my soon-to-be be intimate future with this paper and its power to turn my $20,000+ purchase into a Dinosaur Egg, unlike my premonitions of their sales schemes I couldnt foresee anything. The plate was on, I could drive away a happy law-abiding customer At least until they had time to cash my check.Chapter 5. From Transit Heaven to Youll Hate xxxx At LindsayTheir slogan, Youll Love It At Lindsay was fairly accurate with my saleswoman every minute up to actually buying the car which made my love diminish slightly but was expected. The next few weeks however would turn my dreams, plans and hopes to near dust as I began to Hate It At Lindsay. A few days after the purchase, I was notified of a job opportunity in Michigan. Amazing timing, near family and away from my current job, perfect! I put in my two-weeks the following Friday and started packing immediately. With my new empty and extremely spacious Transit Connect I was able to fit all my necessary possessions in the back. I knew I had the temporary plate for Maryland but Id have to worry about that once I was in Michigan. And besides, it was only July,22nd 2014 and I still had two weeks left for my temporary plate. Plenty of time for someone at the Lindsay Ford of Wheaton, Maryland(11250 Veirs Mill Rd, Wheaton, MD 20902) dealership to copy a few papers and make a phone call or two. Or so I thought.I arrived in Michigan and rested after a long drive in my exceptionally comfortable new car. Feeling pleased with my purchase and satisfied my ideas were coming to fruition. Although, the excitement of moving, beginning a new chapter of my life and starting a business would soon all be extinguished and transformed irrevocably into an amalgamation of anger, dissapointment and hopelessness.I called the dealership and explained my situation on August 4th,2014, one day before my temporary plate expired. Luckily for the dealership I was taking a trip for a week and didnt need my car that week so wasnt worried if it took a few days to get me what I needed. I was transferred to a man in the Finance Department by the name of Bill Dufrain(11250 Veirs Mill Rd, Wheaton, MD 20902). He sounded a little confused about everything transferring between states and said he would call me back after he spoke with someone who knew more on the subject. An hour or two later I received the one AND ONLY call back from him I would ever receive. He stated I needed to fax my new Michigan Drivers License and Insurance. Since I had already been at the Secretary of State in Michigan twice now trying to get things resolved outside the dealership, I already had all the documents he needed to complete the process. I said, Ok great, Ill fax these over to you in a few minutes. Let me know when you get them. I waited two hours, faxed everything again from a different fax machine as well as call the number confirming the annoying buzzing network screeches of a fax number and just to make sure it was going through. Everything was working great, except for the Bill. So I called him back. He said he received the documents and didnt seem concerned that I wouldve appreciated a call back or for him to work a bit more expeditiously than he was used to. He claimed he could take care of it with everything I faxed and would be, working on it for me. I felt comforted and even wrote Thank You for the Amazing Service on the Fax. It sounded like I could return from my trip with everything completed and legally ready to drive it. I didnt get cell phone reception where I was so when I entered a service area I got numerous notifications. None were from Bill Dufrain. I was irritated but not quite angry yet since I was still working on getting business ideas together and enjoying more days of freedom before I would start work on a job I had the opportunity to work on. I called the dealership and asked to be transferred to Bill Dufrain. I got his voicemail. So I left a courteous message asking him to return my call about the status of my license transfer situation. I took another flight again for a few days on a business trip, so I wouldnt need my car for another couple days and thought, certainly Ill get something from this guy when I return itll have been nearly two weeks then. Nothing! I called immediately upon my return in mid to late August. Asked to be transferred to this guy and to my surprise he answered, which was also THE LAST TIME I ever spoke to him. Finance Department, This is Bii as I just cut him off, stating my name and asking if he had any information on my situation. He stammered, fumbled words and just sounded like a moron, even tried to play dumb and put some of the problem on me, Yeah its me Bill, why havent you returned my message from a week and a half ago? I could hear his brain cells bouncing around on the other end of the phone, trying to align themselves to what was happening. Oh youre the guy with the out-of-state license!??...duhh.. yeah, we are working on it. It just takes some time since you didnt register it here and the bank has the title. As if he completely forgot about me and mustve put my fax into the garbage bin because it just required too much work. I questioned him why he told me to fax my info making it sound as if he could complete the process quickly two weeks prior. I didnt ask for it next day, he had a week and a half to do something! I really just wanted an update since I was unaware of where we were in this process. I knew it may take a few days or a week and was completely fine with that. However I am not fine having no one return my calls nor giving me an update on how much longer Id be waiting. All I heard were squabbles and finally, We are working on it. I will get back to you. Bill Dufrain said, the last time I heard his voice. Chapter 6. Fool me Once, Shame on Me - Have Me Wait in DMV Line 5 Times, Shame On You!At this point I couldnt drive my car, which meant I couldnt work. Which made me question why I was paying for this Dinosaur Egg these people had sold me. I could just look at it and imagine what it could have been as my drive motivation and excitement faded rapidly. Ive been scammed. xxxx, they got me good, I thought. They got all of my money but didnt have to do or try to do a single thing for me afterwards. By this time I had already been to the Michigan Secretary of State(SOS) twice trying to go around this dealership from xxxx. I called family members and friends asking to borrow their car because I couldnt drive my own to accomplish these tasks. The SOS needed a current title or valid registration of which I had neither and told me to call the bank because they hold onto the title until the car is paid off. I left and I called the bank. They needed an Out of State Title Request Form from the bank where my loan was from. So I went back to the SOS for the third time now waiting in outrageous lines over and over because of my incompetent car dealership. I went up to the counter frustrated and asked them to fax this document the bank needed. I also asked for a temporary license plate so I didnt have to bother other people for their cars and so maybe I could work. My request was denied. Of course, they were not open on the weekends and said it would be taken care of early next week. I allowed ample time for them to fax it. Waited six days then I called my bank to see if they had received this document.Turns out the fax had never through and the bank never got it a week later. Meanwhile as I waited trying to take care of it by other means I had received a message on 8-27-14 from Kathy Minor of Lindsay Ford(11250 Veirs Mill Rd, Wheaton, MD 20902). Her message sounded as if she was irritated but was at least trying to resolve the issue and get rid of me. Hello, My name is Kathy.in order to take care of everything I need you to fax Ohio Driver License and Ohio Insurance. Please call myself or BillThank you. I never said anything about Ohio but it somehow turned into another state. The funny part was she had asked me to fax the same exact documents I faxed to Bill a month ago! They were certainly in the garbage or underneath the coloring books on these peoples desks. I returned her call the next morning, no answer. I tried again an hour later, same result. They must be at lunch, probably a huge Lindsay Ford luncheon funded by ME. Ill call back later today, I said to myself. I called back around 4:00pm I screamed into the phone just before the beep, as the answering machine picked up for the third time in six hours. Left a message that I needed to fax some documents to Kathy Minor, explained my problem and I needed an update.I stopped trying to deal with the dealership at this point and was just focused on circumventing them and handling it with the bank. I immediately went back to the SOS in Michigan before they closed. Luckily I had been here so many times these people started to recognize me and made sure I got a Return Pass as to not have to wait anymore because they knew Id probably be back. I went to the front of the line with every personal I.D. document and car-related item I had. Walked up with haste like someone had a knife to my back. Put my things on the table and in a stern voice stated that I needed this faxed and it never went through. I need you to fax these documents, to these numbers, and I need copies of everything, please. Now! The lady went to get the manager who was very understanding of how absurd this paperwork process was. She was also compassionate enough to realize I couldnt work or drive. But only after I came for the fifth time about to cause a scene did I get my Michigan Temporary License. Valid from 8-27-14 through 9-27-14.I had all my copies and knew the fax went through. Just had to wait 10 days for the bank to process things. I called the bank two weeks later and they had received everything however, they did not have the title yet. The dealership had never filed it or sent it to them. All this waiting for nothing. Going around them wasnt going to work so Id have to call them back.Chapter 7. The Ol Bait n SwitchTwo weeks after I had left my message with no response, I called back. Still No Answer! I left an angry voicemail that no one has returned my calls, I cant drive this Dinosaur Egg I purchased for over $20,000 and explained my situation again and made certain they knew that Bill Dufrain was incompetent. I also noted that my second temporary plate was going to expire in three days. The next day I received a call from someone named Barry from a Virginia phone number, some other branch of Lindsay Ford(11250 Veirs Mill Rd, Wheaton, MD 20902). Not even a response from my own dealership. This Barry guy I spoke to tried to be as cooperative as possible and understand my frustration. What did he need? The same xxxx I had been faxing to these people for TWO months! I told him give me ten minutes and I will fax it. I called back 20 minutes after it went through. Barry answered, knowing it was me without a polite hello, Yes sir, weve got it and we will be working on it. I replied, Ok, Thank you for your help. Please update me when you have any details on this issue. I wasnt going to be angry with him since it seemed he was just someone people who dont work, pass their work to. No reply from this Barry person for two days so I called his number back. I got the voicemail of someone else, not Barry, and left a message with him explaining how angry I was and I had two days left of my second temporary license. At this point I was more than defeated. I had a job to do and risked getting a ticket or arrested so I could make money, so I could then pay for my Transit Connect, so I could then just hopefully use it like anyone buying something for thousands of dollars would hope. I left that message on a Thursday, my plates expired that Saturday and just as I was about to call the dealership back six days later on Tuesday. I got a call from Kathy Minor on October 1st,2014. Did you get the documents we need you to sign? I nearly laughed, What documents? No one told me I should be expecting anything. I faxed Bill TWO MONTHS ago. Faxed Barry A WEEK ago and asked him to update me but havent heard from him She said she would send them through FedEx, some Power of Attorney documents I needed to sign so they could legally take care of everything in my name since I was out of state. A politely asked her, If theres any way you could send a temporary plate, a dealer plate or something until this is resolved I would greatly appreciate it as I cant drive my car or work. And I need to do these things to pay for the car I bought from you. Update me with any information you have too please. I didnt get a comforting, yes I can send that or a no, unfortunately we cant do that but, Ill see what I can do. I knew I wasnt getting it, that would require doing that thing I discussed earlier where she would be compensated for taking a piece of paper that says Temp Plate on it and putting it in the envelope with the other documents. I wasnt going to wait for me to get the documents, send them back and then hope to God, Zues or whomever they took care of it in a timely manner when she got them a week later. I was going to go see them in person and make something happen! Little did they know, I had purchased a flight from the Detroit Airport to Dulles in Virginia and would arrive there on Saturday October 5th, 2014. I received Kathy Minors FedEx the night before, not surprised the least bit there was no temporary license if even for one or two days, then signed it and put it in my backpack as I would be at the dealership soon enough!Chapter 8. Taking Care of Business and Not Working Overtime or Any TimeI arrived at Dulles airport nice and early that Saturday. Organized all my documents and tried to stay calm on the hour long WMATA train ride to the dealership in Wheaton, Maryland(11250 Veirs Mill Rd, Wheaton, MD 20902). As I wondered how many other people on this train or in the entire city, had just gotten off a plane to go to their dealership to give them two pieces of paper and then return the following morning. Probably not many, I figured. I must be lucky.I arrived with my backpack full of a days worth of items with my documents held firmly in my hand, passed a gentleman filling a car with a small lawnmower gas can then walked in like I was the only one there they needed to help. First I asked for June, my fantastic Saleswoman and the only person who did their job properly since I handed them a $10,000 check. She had left a voicemail with me back in early August to see how everything was going but I didnt want to bother her with the truth. No one answered when I returned her call a few days after, not even a voicemail where I could leave a message. The girl at the front desk playing Facebook on her phone said she no longer worked there. Oh, Ok well is Kathy Minor here? I replied. Shes not here today the Finance Department doesnt work on weekends. Not phased at all with that remark I said, Oh, well I have a delivery for her and I just flew from Michigan is there anyone here who does work, working, that I could speak with? One moment please, she said as she put down her cell phone for the work phone to accommodate my request. In from the back comes Kyle Bacon, Finance Director(11250 Veirs Mill Rd, Wheaton, MD 20902). Sounds important but then again so does a Title and Legal Documents for your $20,000 purchase.I explained how I just flew here and needed to deliver something to Kathy. He was very sympathetic and apologetic to my absurd circumstances. I need you to get these paper to Kathy and I also need a temporary plate because I have already yelled at my SOS and got one from them, which is now expired and until these papers are taken care of I need to drive my car, I proclaimed. I also informed Kyle how I politely asked for one to be sent to me with these documents but to no avail I had to come here in person. I gave him my papers, the same papers which four or five people at Lindsay Ford had at this point and he went to the back to copy them. Returning roughly four minutes later with a temporary plate until 12-7-14 along with my papers. I felt somewhat relieved. Mission accomplished! Well, not really but I got my papers on her desk faster than sending them could have got them there, Kyle physically did that thing you do to get compensated for helping a customer trying to resolve a problem AND I have a temporary plate(my THIRD one now).I stood in the middle of the Sales Floor and explained my situation with disregard if anyone heard, as I did not care at all and hoped they did. About 30 minutes goes by and he informs me certain people and their dealership in general have had trouble getting back to people and performing basic customer service. Which after I heard, Squabblesquabbleexcusesquabbleunreasonable reasonexcuse, then followed by more squabbling. I was very courteous with him and beyond anger now since I just needed someone to understand. He was also very accommodating with me and so I was even nice enough to give him some suggestions. Get a corkboard titled-Unhappy Customers- make it noticeable to everyone and make sure people follow-up. All I have wanted was an update from anyone, I have been able to make things work on my end somehow and figured this paperwork would take some time but not three months! He agreed with something like that helping the dealership, mainly just trying to keep me calm I think so I didnt cause more of a scene essentially helping to release currently trapped meals to break free from this Dinosaur Nest. He did a good job of that and whether he cared or not about what I was saying, he made it seem like he did. Kyle handed me his card and said he will follow-up with me. Please, just update me, I nearly begged as I continued, put post-it notes on these papers, talk about it in your meetings. Most importantly JUST call me back. If youre not working on Monday, have someone else call. Or call me on your day off to tell me what you had for breakfast and that there were no updates yet. Anything. I dont know where Kathy is sending these documents or what I need to do on my end when Im back in Michigan. He had helped quite a bit and I thought showing up in person had made a large enough statement supporting what he had agreed was wrong with his dealership. For some reason I felt ok as I headed back to the Metro Station that Saturday, October 5th, 2014..Man, am I an idiot!Chapter 9. (Final Chapter Left Un-Titled) Just Like My 2014 Ford Transit ConnectToday is October 23rd, 2014. I bought my Ford Transit Connect on June 6th,2014. I have not gotten a single phone call, message, e-mail, regular mail, apology, morse code signal or anything from Kyle Bacon, Kathy Minor, Bill Dufrain, the guy named Barry or anyone relating to Lindsay Ford at 11250 Veirs Mill Rd, Wheaton, MD 20902 since I left there the afternoon of October 5th,2014 after flying there from Michigan for a piece of paper to use my car which Ive got another month on. Until this temporary plate expires I plan on mailing free copies of this to those who may be interested whilst posting this on every review site I can find until I have MY PERMENENT LEGAL LICENSE PLATE. Also, since Im a few miles from the Ford Motor Company World Headquarters in Dearborn, maybe Ill swing by there too. SOMEONE! Please help me, so I can do that thing no one at Lindsay Ford does, so then I can pay for my Transit Connect that I wont be able to drive soon, again. Help me reclaim my aspiration, dreams and hope of my currently clouded future!Below, a few possible resolution options for this with varying degrees of work strenuousness and complexity which Lindsay Ford will likely pass off again:1 - I would like someone from the dealership to fly to Detroit, take public transportation to wait in line at the Michigan Secretary of State, then pay for my plate and Registration stickers, followed by a stop at a hardware store for a screwdriver to put my plate on for me sometime between the hours of 2am and 7am at their earliest convenience, please. 2 - They may also forego that time consuming endeavor by emailing me a free voucher for Fords fantastic 3M vinyl wrap service then simply mailing my title or Michigan Registration which couldve been accomplished three months ago.3 - Both #1 or #2 would help advertise my business or will suffice for my trouble. But if these options are too much work; It would also be fine to buy billboard space anywhere in America and on this billboard, list the steps I need to take to obtain my documents because I will never see them either way and my car will be a billboard soon anyway. (Please Note: This option allows you to do the least amount of work as I do not care where its located or how much it cost.)Sounds absurd? So does faxing the same thing to five different people, seven different times - becoming recognizable at the DMV - spending time you couldnt work writing a 12 page childrens book that Lindsay Ford might comprehend - paying hundreds of dollars to fly across the country for a piece of paper allowing you to work and then pay for the item you wont be able to use soon - and finally, NOT having the required legal documents or updates on how to obtain them, six months after you agreed to pay over $20,000 for a Dinosaur Egg!


After market accessories

5
MikeG001 on 10/01/2014

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I bought my vehicle in 2005 and contacted the dealership about warranty work for the undercoating that was applied back then. Samantha from the accessories department represented Lindsay Ford very well and because of her positive attitude, dedication to working with the customer and overall pleasant experience has bumped this dealer to the top of my list for future work/purchases. Great job Samantha!


Worst Dealership

1.6
targi on 09/22/2014

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

So it is now the end of September and I understand why this dealership has such low ratings. While they have nice salesman (which I guess is normal) their finance and accounting department are awful!!!! After signing on the many dotted lines and agreeing to a rebate of $1500 dollars they called me back and said they were able to secure a loan at a lower interest rate...they didn't mention until I was there that this would lower the rebate price to $1250. When I got home and started reviewing the paperwork I noticed that the sales price was not the same as what was agreed to on the sales floor. So I went back to the dealership only to hear a lot of fast talking and math that made no sense. To get me to go away they told me Lindsay would cut a check to me for the difference between the original $1500 dollars and the $1250. To date this has not been resolved. A lady named Sarah contacted me and no longer remembers the conversation and questioned why I was upset over such a small amount...so I felt the need to update my review. It's really the principal of the matter. I shouldn't expect honesty from a car dealership but to question how I, the customer, am upset is over the top for me. In addition I never got my first bill. The never clearly explained the financing and why it appears that I paid sales tax and tag fee twice. I've been trying to get closure on this matter since August 12, 2014 and still do not have it. Tonight was the first time anyone in management has ever reached out to me. To get my first rebate check I had to camp at the dealership and refuse to leave. Don't bother to call, they won't return your call. If you do call don't worry about who you ask to speak to as the receptionist will transfer you to anyone especially she particularly like to transfer you to people who are out of the office or away from their desk. NEVER BUY A CAR HERE, while the car may be fine, you can get in and out quickly...the fine print and awful finance/accounting department will be unresponsive.


wonderful experience!

5
jazmine.newkirk on 09/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our experience with Nicole Wallace was very great. She was very honest with us and friendly. Her customer service attitude was great--she answered all of my questions! She was a pleasant to work with! The finance man, Bill made signing all the paperwork easy! He was very nice and approachable and made our experience great. I would recommend this dealership for anyone who is looking for a great Ford car or truck! :)Sincerely, A very satisfied customer (Christine Dove)


salesman

5
scarleth11 on 09/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

great experience !!!! Good and very high customer service. I got the car that save day and fast paper work, Everyone in the dealer was super nice !!!


Investigator

4.8
Nfaudale on 09/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great experience and customer service. Maribel Rosales was great! She was extremely friendly, upfront, and knowledgable. I would recommend my friends to come to Lindsay Ford and see Maribel


First new car purchase

5
Coffeetrixxee on 08/18/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Antoine Tindal helped my son buy his first new car.It was a pleasant experience from start to finish. Not one moment of regret or difficulty.Definitely will recommend Lindsay Ford and Antoine to others.


Great Guy!!!!

5
djerwin on 08/15/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Does a great job and I would recommend him to my friends whenever they need to go out and buy a Ford when they are in need.


They do what it takes so at Lindsay, you do love it!

4.8
Gambit7590 on 08/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This is on the used cars portion of the dealership which is across the street from the new cars lot.The salesman was nice, as well as the rest of the staff. This is a caring dealership that does what it takes to make the customers happy. If you're looking for a car, used or a new Ford. The car sold was in great condition and there were some issues that they paid out for replacing/repairing.The only two issues is processing took a bit long and the price listed online was including discounts that didn't normally apply to most people.If you are disabled there is a ramp and while the building is a little cramped they will make accommodations so you are comfortable.


A place to be rudely treated by disorganized staff

1.8
dcwatkins on 07/27/2014

Customer Service: 1.0 Friendliness: 1.0 Pricing: 4.0 Overall Experience: 1.0

What an AWFUL dealership! While they have better prices than some, you must wade through a pile of discounts you don't qualify for, fees that aren't stated outright, and the feeling of being swindled. They will not write anything down in a clear manner, and use terminology that non-car-dealers don't understand at a speed designed to leave you signing before you know what you are doing. Employees at the management level were shouting insults at each other across the sales floor on one of my visits, and every visit included the disorganized losing of the paperwork I had completed previously, as well as being made to wait long times with no explanation. My last visit, while waiting next to a father/son that were waiting as well, I was asked about my experiences shopping for a Ford Fusion, as they were just beginning the search for the same car. I shared that my customer service experience had been much better in Frederick, but that the prices seemed to be able to go lower here. I did not advise anyone to go somewhere different. I was shouted at, across the sales floor, by the manager in charge of used car sales (who I'd had no interaction with). Because I had been telling other customers to shop somewhere else, something I told him was not true, he told me to leave. While I may not have been advising people to avoid this place before, I am now. Ridiculously rude, disorganized, and mismanaged. Not worth your time or money. Quite the opposite. Avoid them.


Exceptional Service, no pressure, great people at Lindsay

5
seramorgan on 07/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our family just bought two cars from Lindsay Ford on the same day -- a brand new Ford C-Max hybrid and a slightly used Honda Prius. Our salesman -- Isaic Baloguir -- was wonderful. He showed us so many cars, and when we made our decisions, he helped us learn the bells and whistles in the new C-Max, and even drove one of the cars to our home. We also got a great financial deal -- we paid close to half price for the second car. We couldn't be more pleased with the whole experience and the decisions we finally made after visiting a number of other dealerships before going to Lindsay.


Outstanding, memorable & overall positive experience!

5
riskaAK on 07/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

About a few weeks ago I purchased my first "big girl" car on my own credit. Being a young college student with high student loans, and with a server income, Lindsay Ford provided for a truly memorable & wonderful experience in purchasing my first "big girl" car, which was a 2008 Hyundai Elantra for a great price. My salesman, Avan Harris was full of integrity and extraordinarily helpful, friendly, personable, and patient with me & all my questions. Tim, "the finance guy" was also fun & very helpful in explaining all my inquiries with a great attitude and honesty, which is very important to me. Overall, in a normally tedious & boring process with car purchase paperwork, I had an absolute blast with these guys. I will definitely be referring any of my friends looking for a great affordable car & an awesome customer experience! Thanks so much!


Exceptional, personalized service and a great deal

5
LovelyLainee on 07/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My entire experience at Lindsay was exceptional. I was supported by an entire of sales and financing staff who listened and provided personalized service. I initially started working with Bill and he referred me to Antoine. Antoine was very helpful an attentive. He gave a thorough overview of the vehicle. Throughout the entire process, he was professional and answered all my questions. When I went into financing, I was treated well and the process with quick and painless. I got a great interest rate!Overall, I was treated like a valued customer and drove away with a new car, which was a great deal!


Terrible experience

2.4
CMSZip on 06/20/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 1.0

This dealership is a case where the right hand doesn't know what the left hand is doing. I called in April to inquire about a CPO Ford Escape that I was really interested in, and hoped to purchase. Because I was out of state (a recent Marylander who moved to Ohio), it looked like I would have to purchase the vehicle sight unseen. Not preferred, but I didn't want to miss out on the opportunity. I spoke on the phone with one of the employees, and we made arrangements for him to fax me a contract. He texted me that he was in a meeting, but would respond as soon as he was out. That didn't happen.Later that night, another employee called me and asked if I was still interested. I said I was, and he wanted me to come out for a test drive. I explained that I was out of state and could not arrive in Maryland for another week, but that I was willing to buy the vehicle. He told me he would call me the next day.So then I called the next day, and the same individual asked if I wanted to come in for a test drive. "No, I can't because I'm out of state. I want to purchase the vehicle. Can you send me a contract?" He said he would and that was that. Alas, I still did not receive a contract.The next day, I spoke on the phone with yet another employee. He told me that it had been busy and these things happen, but he would help me out. He told me that, even though I had my financing already worked out, he would still need me to fill out the finance application so that I would be on file while working through the process, but that they wouldn't perform a hard check. I was told to let him know when I filled it out. I did so, but the processing apparently wasn't working. The next afternoon, I called him and asked if it went through so that we could work out the contract. He checked and said it went through... but lo and behold, the vehicle sold earlier that afternoon. I was livid.Simply put, it should not have taken three days and three individuals to figure out how to send a contract to a customer who wants to buy. I understand my buying experience of purchasing sight unseen isn't a typical one, and likely would have its complications, but the incompetence is baffling. I hope the in-person experience is as great as the reviews suggest, because my experience was terrible.To top it all off, another employee called me a week later, telling me that the individual who had purchased the vehicle returned it, because s/he wanted a larger SUV. He wanted to know if I was still interested in it. I should have said no, but the price was too good to pass up. He sent me an email with the details of the vehicle... it was the wrong Ford Escape. Figures.Finally, today I checked my credit report, and wouldn't you know that I have a hard inquiry on behalf of Lindsay Ford. Thus, even though I'm not someone who really ever reviews things, people, places, etc., I couldn't let this go. For one of their employees to even tell me I chose the right dealership, because the other Southern MD, DC, & Northern VA dealers aren't good ones, they must be on something. Lindsay Ford was the worst dealer I dealt with (and I spoke with plenty in Ohio and a few in Maryland).


Avan Harria

4.8
marciat88 on 06/15/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Avan is a very accommodating sales person. He took care of all of the desires I wanted in a car and also found a 2014 used...so I could save more money on the car that I wanted.


amazing

4.8
meganstepanian on 06/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This is the best dealership I have ever been to, great service. I love my car and I will refer others to this dealership. The financing department was especially helpful along with Avon.


Went in to buy one, bought two!

5
charlierk on 06/09/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hey folks they are under new management, and I can tell you it was a great move! I went there to buy my daughter a car last Sunday. Isiaq was the salesman that helped me as I walked into the showroom. He was very nice and helpful, I told him I had seen a Fiesta on Cars.com and wanted to buy it. He took me straight to the car and opened it up. Started explaining all the options, safety features and offered me a test drive. We rove it around and he told me about the new management at the dealership. I enjoyed his knowledge and friendliness.Back at the dealership I gave him my offer and a few minutes later the finance manager Dilia came over and gave me a counter offer. Dilia was very nice explaining the offered that were available to me and that I should not have any problem getting the zero percent Ford financing. Shortly after I gave her my counteroffer she left and the sales manager Sarah came to the table. She came within a few dollars of my last offer, and I accepted the terms and bought the Fiesta. As I was signing the paperwork, with Dilia for the Fiesta, I had seen a Fusion on the lot and a Sarah came in and I asked her if she fought she could match my payment on my 2013 Ford Taurus. She said no problem. I didn't think she would be able to but before I finished all the paperwork on the Fiesta, she came in with a payment $20 more that the Taurus.Isiaq the sale men offered to drive one of the cars home for me and Dilia was awesome at making sure the two cars were perfect before they were delivered to me.I'm not sure about your experiences with buying cars, but out of the nine new cars and two used cars I have bought in my life, this was hands down the best transaction ever! I recommend the Lindsay Ford Team for your next car purchase.A few days later I went back to the dealership to pick up a few items I had left in the Taurus, I met Mike the General manager. He's the type that if you have a problem, he wants to know about it, to fix it! I bragged to him about how great he's sales team was and he made me feel like part of the Lindsay Ford family...THANKS LINDSAY FORD FOR MY TWO NEW CARS!


Great service

4.8
Elisarobinson7 on 06/09/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I stoped by just to check a car. 3 hours later I left driving my new car home. They were very helpful with everything. The sales man, financial manager, sales manager... They do everything to offer you a good deal. I do recommend Lindsey Ford Dealer.


My favorite car purchased quickly

5
AlexCG on 06/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I needed a great deal on a car fast, so Avan + the team at Lindsey Ford delivered in a big way. All within a couple hours...I drove the car, got a great price, financing, made a deal, then drove the car off the lot. I love my Ford Focus, and Avan continues to help me keep it running well and stays in touch. Thanks Avan and Lindsey Ford!


Unfortunately, your Typical Used Car Salesmen story!

1.8
Boodarlene on 06/06/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

Where do I start Bought the car and left it there for 3 days to have it cleaned and to have some minor body work done. When I returned to pick the car up, much to my surprise the work wasnt done and thats just the start of the problems. Driving home from the dealership a warning light went on so I stopped to have it looked at. There was a bad sensor that needed to be replaced. The dealership did pay the $116 for that. I brought the car home on a Friday night and first thing Monday morning I took the car to the Honda dealership to have the whole car checked just so that I knew I had a solid car. Well come to find out there was some work that needed to be done. Just so you dont thing the Honda dealership was trying to make money I took it to 2 different ones and both told me the same thing. 2 weeks later, the TPMS warning light came on again and come to find out 1 of the tires on the car had 2 plugs & a patch so that was yet another expenseTwo tires, rotating the tires & balancing them. When I called the dealership and spoke to Mike the GM, he basically told me that its not cost effective for the dealership to invest money into the used cars they sell and as long as it passes inspection thats what matters. Well, in my opinion thats a bunch of crap. If Im writing you a check for $20,000 I should not only drive away with a solid/reliable car, but I shouldnt feel like I was sold someone elses problems! It took 2 months to get the registration and 5 phone calls, the features that were listed on the window sticker that the car was supposed to have well guess what they were wrong! I didnt find out about that until after I bought the car and when I questioned the GM about it, his response was the person who handles that was making a lot of mistakes and doesnt work there anymore. ARE YOU KIDDING ME!!! This place is a complete joke and this is the type of service that gives used car salesmen the reputation they have. I would think twice about buying a car at this dealership because they havent grasped the concept of service after the sale.


Great

5
MsPearmon54 on 06/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was my first time going to a used dealer, they were very friendly and helpful , and understand to my needs, at the end I received a great deal and a wonderful car.


Good quality vehicles

4.8
Fordman77 on 05/31/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Purchased a 2014 mustang. Still had the new car smell, very low miles, clean. As far as service, Avan was great. Never felt pressured. Recommended


GREAT EXPERIENCE!!!

5
bski333 on 05/27/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Russ Blummer (Sales Manager) was excellent to work with and is very knowledgeable about the car business. After dealing with four different dealerships, he got me the price I wanted for my trade and beat out all the other ones for pricing on the new vehicle. If it hadn't been for him, I may have made a deal elsewhere. Eric Deloatch was the only sales person of the four dealerships, that made it convenient for my very busy schedule, and picked me up on my lunch break for a test drive. He even helped me clean my truck out after the deal was made. Daniel Ford (Business Manager) had me financed ready to go extremely fast so I could make it to school on time. Thanks to all their help this process made my experience great!


Lindsay redeemed themselves

4.2
Mziafatmadary on 05/24/2014

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Two weeks ago I had come into Lindsay ford to purchase a 2014 Ford Explorer XLT that I saw online. After going in I spoke with a gentleman and had a very unpleasant experience in which I quickly sent an email to Lindsay Ford to express, in not the kindest ways, my frustrations. Hours after sending an email to Lindsay Ford i received a message from Mike Engle, the general manager, as well as I a phone call from Mike Traish, the sales manager. He apologized for the experience and asked if there was anything they could do. I explained to him that I wanted a specific truck and that's why I even came there in the first place. Mike assured me that he would do whatever he could to make sure my experience with Lindsay Ford was great. I needed up coming back to meet with the Sales Associate Randy Flock. He was super friendly, he showed me new & used models, explaining everything. He understood what I wanted while not trying to sell me something I did not want. While looking for the perfect car the General Sales Manager Sarah Byrd came up and introduced herself. She was aware of my first experience and really tried to make sure it was not repeated. During the entire process I was I contact with Mike Traish to make sure everything was going perfectly. Between Randy, Sarah, & Mike's help, I found the perfect car and I did not make the process easy. They went beyond my expectations. And I look forward to purchasing many more cars from Lindsay Ford of Wheaton.


wasn't planning on buying a car, but they were great!

5
reformed89 on 05/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went by the lot to see what they had. Wasn't planning on buying a car, but everyone there was great. Avan showed me a 2012 GTI and I loved the car. Went for a test drive, and that is all she wrote. The finance guys got me a great deal too! Buying a car from Lindsay Ford is something I would recommend to my own mother.


Thanks for your help Avan

4
squin8 on 05/22/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

I had a long time waiting for all my paper work but it was well taken care of with my dealer. Avan was very nice and always checked on me to see if I needed anything.


2014 Focus

5
glynn2 on 05/20/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience at this dealership and purchased a 2014 Focus, after having already visited several other dealerships in the area. Antoine Tindal was extremely helpful and patiently answered all of my questions ranging from specifics about the car (2014 Focus) to questions about financing. What I liked most is that Antoine and the others were straight shooters and not too pushy. I told them what I liked and they tried to accommodate me as best as they could on a price and payment plan that met my financing goals. Many of the other folks in the office were also friendly and helpful. Dan Ford was especially helpful in finalizing the purchase...despite not having all of my paperwork in order he was able to help me out. I would recommend this dealership!


Awful experience

1
vcamach2 on 05/19/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Went to Lindsay ford three times in the past month and nothing was fixed or answered. Probably the worst dealership. Next time you consider using this dealership make sure you have a full day to get your car LOOKED at before they ask for another day to fix it. Wasted time and energy. Was promised an offer and time for a new car and never heard from them again. I called cooperate and they did not seem to care either. Definitely do not recommend ford and this dealership.


Honda Pilot Purchase

5
Djedou on 05/19/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Avan Harris was very helpful and experienced. He helped me to the max even came to my house to finalize the transaction. I would recommend him over and over again. Avan Harris and team Lindsay Rock


customer

4.4
sgilyar2 on 05/17/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I needed a new car. I stopped by Lindsay ford and there I found my 2014 ford explorer. IJust wanted to think Tom,who did a wonderful job helping me select my car.


14 mustang

5
Bdemont89 on 05/13/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to Lindsey of Wheaton to purchase a 14 mustang. Antione was my salesman great guy that actually works for the sale. All around great group.


Excellent Ford Experience!

5
Willkammerer on 05/12/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I had an excellent experience purchasing our first new car with Antoine Tindal at Lyndsay Ford! Antoine was friendly, incredibly knowledgeable, accommodating, and made us comfortable with the whole experience. Highly recommended!


Great Experience!!!!!

5
mcruz7589 on 05/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have given Avan Harris great review because this is the second vehicle i buy from him within a 2 year span. He Has Always been super friendly and willing to help out to get you in the car you want. I was a satisfied returning customer after i bought ford edge for my wife in 2012. And now I bout a volkswagon Jetta 2014. I will always appreciate the dedication and one of a kind service and would expect nothing less after being treated exceptionally well. I would definitely recommend anyone to come to Avan in a heart beat.


Great experience

5
jgambo on 05/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went to buy a car for my son, I was also in the market for a car, but wasn't planning on buying that day. I found cars for both of us, very pleased with the service, and product


Expedient & Friendly service

5
apurbina123 on 05/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in to get a new vehicle. Michael Guardado was extremely friendly. I did not feel like a car was "pushed" onto me and it felt like the salesman really cared for my satisfaction. If I ever purchase another vehicle it will be at this location for sure. I will recommend this location to everyone in the near future.


THE BEST CAR BUYING EXPERIENCE EVER!!

5
tiff0508 on 05/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the second time that I have been an Lindsay Ford customer. Both times I was amazed how well the team performed. Walking in the second time, I felt so comfortable knowing that I was getting the best price and deaI. Getting to know Avan Harris and the way in which he conducts his business, I feel compelled to recommend -- and HAVE recommended -- Lindsay Ford of Wheaton to friends, family and colleagues. As most of us know, it's extremely rare to find a used car dealer that operates with integrity, patience, professionalism, and genuine care. If that's the kind of experience that is important to you, then see AVAN HARRIS


Review for Micheal Guardado

5
Dancer41 on 05/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I enjoyed my experience! Micheal Guardado worked hard and I was well informed with the car... Excellent salesman! Great job! I will refer others to Micheal! Thank you for the relaxing environment! Very pleasant! Awesome! I am happy with my purchase!


Great salesman

5
Rufio123 on 05/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We purchased a new Ford Fusion from Lindsay Ford. The best part of the experience was meeting our very knowledgeable and friendly salesman, Antoine. He was great to work with and I would definitely recommend him to friends!


Great Experiece

5
Cocoa100 on 05/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife Susan and I recently bought a new 2014 Ford Explorer at Lindsay Ford and we were very happy with the experience. We had visited another Ford dealership closer to our home in Damascus MD before we went there but were not happy with the trade in allowance offered on our old 2008 Explorer. We initially contacted Lindsay Ford via the internet and then showed up unexpectantly on a Saturday afternoon. We were immediately welcomed on the lot by a salesperson Antoine who made us feel very comfortable as buying a new vehicle can be very stressful experience. Antoine asked if we had come to see anyone in particular but I had forgotten the salesperson's name. Antoine was able to look it up but that salesperson was helping another customer at the time so Antoine assisted us from start to finish. He was very professional, knowledgeble and courteous throughout the whole buying process and we made the purchase because of his excellent service. The Customer Service Manager, Sales Manager and Finance Managers who we also met were also helpful but Antoine made the difference in our buying decision and we highly recommend him.


What Could Be Better Than a New Ford Focus

4.8
aashiniad on 04/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I started my new car search by going to www.truecar.com. After plugging in the type of car I was looking for, which was a 2014 Ford Focus, I received a phone call from a True Car Sales Person by the name of Ski from Lindsay Ford of Weaton inviting me to come look at some of their cars. At the time of the call, I was standing in a consignment shop, owned by one of my dear friends, talking to her partner. I told him about the call and he suggested that I go look at some new cars since the one that I was driving kept cutting off at traffic lights and stop signs, and he was concerned about the safety of my two kids. He knew of this because on a very cold day this pass winter, my kids and I were on our way to Silver Spring and we say him walking. At first I passed him, but then turned around to offer him a ride since I knew that I would want someone to do the same for me on such a blistering cold day. "Hop in and thaw out", I shouted to him after winding down my window. He accepted, but then I was embarrassed because my kids were in the back seat and my car kept cutting off. I was thinking, "he must think I am a bad mommy". I was glad he didn't need me to dropped him off across the street when I stopped at the gas station. He volunteered to walk the rest of the way. I was thinking, "I hope he was able to warm up a bit before continuing to walk in that awful cold. Well, off to Silver Spring we went. Anyway, getting back to why I decided to write this review. When I got to Lindsay, I met with the Salesperson April who was very friendly and who was gracious enough to do two test drives with me and my daughter. The first car was a 2014 Ford Fiesta. I liked this car but thought it did not provide enough room. The second car, in which April drove, was a 2014 Ford Fusion Hybrid. I loved this car, especially the thought of saving gas but, this car was out of my price range. The car that I finally, settled on is a 2014 Ford Focus that was sold to me by the Salesman Ski. I loved working with Ski. He walked me thru the whole new car buying process. He convinced me to trade in my 2002 Ford Focus. I got a manufacturer's incentive, and the dealer help with a down payment. I also received financing. My kids and I are very happy with our purchase. I have a car that won't cut off on me, and that I feel confident in driving my kids around in. And my kids have a car that has a USB port that they can charge their ipods and iphone in. I am so appreciative of what Lindsay Ford has done for my family. All the employees there were wonderful and made us feel right at home, and I will never forget them. La Senia


awesome customer service

5
fredkhol on 04/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Antoine Trindal and Sara Byrd were really friendly and helpful. Overall my experience with Lindsey ford was wonderful. Also I can say that Dilia Giron was friendly and helpful as well. Thank you


Letting go of the old, and in with the new...

3.8
KristaJay on 04/29/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

Working with Avan in the search of finding my new, but used, vehicle was a day to remember. He was very helpful; great salesman!! Thank you!


Great customer service

5
Mayrar04 on 04/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I received excellent customer service he went above and beyond and made sure I left with a smile and a car. He made sure I was comfortable with the monthly. I recommend him to anyone.


Friendly and Professional Sales Staff

4.8
sonjagerald on 04/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

It was a pleasure to work with my car salesman Avan. I explained to him what type of car I was looking for and he was able to deliver. He was courteous and knowledgeable. The dealership was also quite accommodating. I have a toddler and they were very patient with her. They made her feel like a princess which made the experience so much better for me. I would recommend using this dealership because they have good purchase deals as well as a friendly and professional staff.


I Love My New Ford Explore!

5
223holly on 04/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The ford explore I purchased was a 2003 with great miles. (Only 49, 000) could not really beat that. I was looking for an older model vehicle with very low miles. I was very pleased with sales person Avan Harris he was very professional and knowledgeable about the car buying process. Overall, I would give them 5 stars.


Review for Mr. Evan Harris

5
dantejuan on 04/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr.Harris was very very helpful, knowledgeable, and professional. On the test drive he was explaining everything we needed to know. During the the financial negotiation was very helpful to try and get us as close to the price we needed. The car was already clean but after the deal was done he took the car to get clean again. We were very pleased, thanks to Mr. Harris and the staff there were riding high.


Lindsay Ford of Wheaton Review

5
keishawnabean on 04/15/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very pleased when I visited Lindsay Ford of Wheaton. Avan Harris met me in the parking lot and had a very professional demeanor. I was purchasing my first car and was very nervous about it. But he helped me to relax and helped me pick out a car that was good for my budget and very good for longevity. I would definitely recommend this dealership, however I would definitely recommend dealing with Mr. Avan Harris personally as his customer service was remarkable!


Great service and great price

5
alnorton4 on 04/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

David Rasnake was great to work with and made the buying process as painless as possible. He was friendly, quick and was able to give me a great deal. I would definitely recommend Lindsay Ford if you are in the market for a new or used car....and make sure to ask for David!


avan harris

4.6
juanchito202317 on 04/12/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just cant tell you how great personality this person has, nice saler doesn't lie and the best if all is that he would work with you all the way til you are satisfy... thank you for the great job avan


Very Professional and Pleasant Experience

4.8
kdgweetee on 04/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Avan was professional, personable and knowledgeable. He respected our position regarding price point and worked with his managers to make the deal happen. I have recommended him to others already.


1st time new car buyer

4.2
speelbider on 04/05/2014

Customer Service: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

This was the first time that I have purchased a new vehicle. I was very impressed with the staff and the professionalism. I would by far recommend this dealership to any and all folks that are looking for a new vehicle.


Multiple Vehicle Purchase

5
redrhino on 04/05/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased 2 vehicles in 1 day. Lindsay Ford searched across the country to find me the vehicle I needed - above and beyond other dealers. Mark in finance was the most pleasant finance person I have dealt with to date and I have purchased over 10 brand new vehicles across 5 different states.


The dealership, service, and customer support system was...

5
ThirstyReallie on 04/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The dealership, service, and customer support system was amazing. They made one of my first vehicle purchases easy. I would recommend this place to any and everyone.


Avan Harris is a great salesperson. He too the time to...

5
mingnext on 03/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

Avan Harris is a great salesperson. He too the time to look at several different vehicles with me, making sure that I found the right one. He was kind, courteous, patient and knowledgeable. I was scheduled to meet with him and I wanted to cancel because the vehicle I was interested in was already sold, but he told me to come in still as he was positive that he could still find me a vehicle. And sure enough he did. He didn't just treat me like a customer who's business he needed, but as a person, and I appreciated that. So I highly recommend that you visit Avan at Lindsay Ford of Wheaton, MD.


Knowledgable And extremely helpful. Every question I...

5
kmlyles on 03/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Knowledgable And extremely helpful. Every question I have asked have been answered promptly. Sarah worked with us to get payment that we're in our budget. Antonio called to check up and it made me very pleased with my decision to choose Lindsay Ford


My experience at Lindsay Ford was excellent. I worked...

5
EG22 on 03/19/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

My experience at Lindsay Ford was excellent. I worked with Doug Jackson who gave me and my wife his full attention. He respected our intelligence and didn't try to sell me with silly cliches. Instead he listened to what we wanted and tried to satisfy us completely. Once we determined the correct car, Steve Waldron (the sales manager) worked with us to structure a fair deal. Steve was also very respectful and in the end, all of us were happy. I highly recommend the dealership and seek out Doug Jackson to work with you.


On a nice day in march, My wife and I had the smoothest...

4
the0o on 03/19/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

On a nice day in march, My wife and I had the smoothest car buying experience ever. No hassles, no worries, and NO BS. Avan showed us cars that fix your needs and wants, let us walk him around the lot a few times as we browsed and led us to our new used car.A great experience and i have recommended them to a few friends.


Tom was great! We did a search of available 2 wheel drive...

4.8
joanoconnor on 03/09/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Tom was great! We did a search of available 2 wheel drive Ford 150 trucks and were pleased to find what we wanted at Lindsay Ford. It was a long drive but were pleased to be able to take care of the transaction in one trip and on a Sunday even!


Great folks. I have clear dollar constraints that I was...

4.8
MarcMayerson on 03/09/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great folks. I have clear dollar constraints that I was dealing with, and I was totally straightforward about it. As I explained to them, being at the max dollar budget did not mean that I was going to buy at that point, but rather that we could talk. I then said that I needed then to think about being incentivized or motivated to actually purchase the vehicle. The dealership was totally fair and helpful in working out a sale, which was at a figure totally acceptable all things considered. I was extremely pleased with how they and I conducted the discussion. I have no hesitation whatsoever to recommend to Ford buyers to purchase from Lindsay Ford of Wheaton. Ford has excellent product right now (2014), and this dealership is consumer friendly. It is a small dealership without fancy real estate or facility (but that just means lower overhead). There's a good "family" feel to the place.All the people I met were helpful, friendly, enthusiastic; I'm including in this the random guys that moved cars on the lot. That from bottom to top everyone seems to share the same commitment to the customer and making you feel welcome and appreciated is a great testament to management philosophy. I strongly encourage anyone looking at Ford to consider working with Lindsay Ford of Wheaton.


As a VA resident, this is the first time I ventured...

5
BillW1 on 03/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As a VA resident, this is the first time I ventured across the Potomac to assist my son/daughter-n-law in buying a new car from a MD dealer. Everything about Lindsay Ford was special. What led us there was the price, but the upbeat staff was professional and amazing. Sarah Byrd led the process for us and Tom LaGrave spent plenty of time (even on a busy Saturday morning) teaching my daughter-in-law the ins-and-outs of MyFordTouch. Car buying is usually so stressful -- but not at Lindsay Ford where life is good! :-)


Sarah and Tom were both fantastic. We didnt have any of...

5
jayhorst22 on 03/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sarah and Tom were both fantastic. We didnt have any of the run-around we were used to at other dealers. Will definitely return for our next car purchase.


I went in knowing which vehicle I wanted, Avan, Ibrahim...

5
highlandr1 on 03/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I went in knowing which vehicle I wanted, Avan, Ibrahim and Tom were very helpful in getting the job done in short order. Tim was extremely helpful in getting the financing done.


Definitely enjoyed my experience despite my not...

4.6
Lou3B on 02/20/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Definitely enjoyed my experience despite my not purchasing the vehicle. These people do sales right. They placed the product in my hand from the beginning of the transaction and were eager to let me experience and share in their enthusiasm for the vehicle. Avan personally saw to it that every discount available was applied to the cost of the car as well as bringing in another sales manager to help me best reach my goals financially with the car.


Maribel was wonderful! The sale took nearly all day, and...

4.6
Margy8772 on 01/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Maribel was wonderful! The sale took nearly all day, and she stayed with us the whole time. When I called, the gentleman who answered the phone made an appointment with me knowing that he had a doctor's appointment the next day, so when I arrived after a 2 hour drive from Pennsylvania, he wasn't there. But Maribel stepped in and was fantastic. Since the man knew he wouldn't be available when he made the appointment, Maribel deserves 100% of the commission, she was the person who sold me the car, Please take this into consideration; splitting commission can easily be taken advantage of, such as this case in point..


I was very pleased with my overall experience with...

5
SiwoMalavoi on 01/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very pleased with my overall experience with Lindsay Ford of Wheaton. When I first entered the lot I was immediately and pleasantly greeted by a salesperson who I now know to be Maribel Rosales. I was interested in a specific vehicle but the vehicle had been sold. Ms. Rosales suggested I look at a Toyota Camry that was on the lot. I was not too familiar with Camry's and wanted to do a little research on the year, make and model that was shown to me. I left the lot, did my research at a nearby library and very quickly contacted Maribel and returned to test drive the vehicle. Ms. Rosales was very accommodating and explained quite a bit about the Camry's features. I was sold and let Ms. Rosales know that I wanted to purchase the vehicle. We sealed the deal that day and I am very pleased with my purchase and with the salesperson, Ms. Maribel Rosales.


Maribel was very friendly and helpful. She really made us...

5
kheycock on 01/25/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Maribel was very friendly and helpful. She really made us feel welcome at the dealership. She was even able to recommend a local restaurant where we could eat lunch.


Albert was the salesman and he took a personal interest...

4.8
fmcc2109 on 01/13/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Albert was the salesman and he took a personal interest in making sure I was completely satisfied. He was an absolute PLEASURE to have by our side. Any person should consider themselves in the best hands possible when having Albert !! Happy car buying!Everyone there was great, including Mark Law, the gentleman who helped me with financing I had a great experience and would highly recommend both the dealership and the people I worked with. Albert and Mark.


My husband and I bought a 2002 Subaru Impreza WRX on...

5
garandlaulin on 01/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I bought a 2002 Subaru Impreza WRX on 1/10/14 from Lindsay Ford of Wheaton used car lot. Francisco Ramos (Salesman) and Tavin Indasorn (Supervisor) treated my husband and I with honesty, respect and professionalism. We had a excellent car buying experience here at Lindsay Ford of Wheaton. Francisco and Tavin Customer Service was superb. They went over and beyond the call of duty to make sure we were happy and satisfied (that's true customer service). We did not feel rushed or coerced in buying a vehicle. The vehicle that we purchased was in excellent condition (not a lemon). The price of the vehicle was the lowest in town. My husband and I walked away from 3 dealerships that day because the service and the vehicles did not meet our standards. In all our car buying years, my husband and I have been treated the best here at Lindsay Ford of Wheaton along with a record setting 2 hours to complete our purchase. We would never forget our experience here at Lindsay Ford of Wheaton. Would I recommend our family and friends to Lindsay Ford of Wheaton? Yes I most certainly would!!!! We are one happy customer!!!!


The encounter we had with every employee of Lindsay Ford...

5
BrentBischak on 12/29/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The encounter we had with every employee of Lindsay Ford of Wheaton was above any other staff I have ever had to deal with. Pricing is excellent and if we lived closer ( 4 hours away), I would make sure every person I know went there! We had the pleasure of working first hand with Maribel Rosales. She FAR exceeded every and all expectations I could have asked for. From the moment she answered the phone ( in reference to a specific vehicle I wanted info on ), when we met her in the car lot, the paperwork that we filled out, to the time we signed off on the vehicle and said our goodbyes, she was an absolute PLEASURE to have by our side. Any person should consider themselves in the best hands possible when having Maribel !! Happy car buying!


due to previous experiences through other dealerships,...

5
aw8754210 on 12/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

due to previous experiences through other dealerships, this visit was one in a million, Maribel was Extremely accommodating, and friendly, Great atmosphere, great dealer. will not think twice to use another dealer in the future


This was the worst experience with worst bunch of...

1
Soundworksmd on 12/16/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

This was the worst experience with worst bunch of thieves. BS diagnostic fee unsubstantiated "wiring " diagnosis which is a complete lie. Essentially holding car hostage over 120 bucks cause they can - absurd this is the worst I've ever encountered total thievery never take your car to a dealer and especially this one in Wheaton Lindsey is the WORST


I would highly recommend Francisco Ramos as a salesman...

4.4
Kev_CarBuyer on 12/13/2013

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I would highly recommend Francisco Ramos as a salesman for your next car. He was very straightforward with me throughout the whole process. This was my first car purchase and he helped me to understand things when I was confused. He wasn't pushy or pressuring at all when I felt uncomfortable with anything that I wasn't familiar with or wanted more time to look over (i.e. APR shopping, looking for other models, asking tons of questions). He was extremely friendly and was always available to help me out, even when I popped in on his lunch hour or near his quitting time for the day. Even gave me a ride back to the Metro. He also quite literally saved Thanksgiving for me when a minor repair (that ended up being free) took longer than expected and I was stuck without a way to get to my relatives' home. That was after I had already purchased the car too. I was very pleased with this salesman and would recommend him to anyone I knew looking for a car in the future.


My wife and I are very happy with the service that was...

4.8
EduardoVargas on 12/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 4.0 Overall Experience: 5.0

My wife and I are very happy with the service that was given to us at Lindsay Ford. We drove hours to the dealership. Maribel was very pleasant and thoughtfull with my family. Truelly appreciate everyone there.


My wife and I went to Lindsay Ford hoping to find a good...

5
troy212 on 12/06/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I went to Lindsay Ford hoping to find a good deal. We ended up finding two great deals. I bought Dodge charger and my wife Chevrolet Malibu. Omar is great salesperson. He made sure everything went well with cars and financing part. Definitely, recommend the dealership and omar.


We recieve great service from Maribel Rosales. I came to...

5
Elmo123 on 12/06/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We recieve great service from Maribel Rosales. I came to rate this beasue this dealer is awsome. Great service, staff, and cars ( prices). I got what I wanted and how wanted it thanks to her and Mark.


This is just a advise for all the Ford costumers that...

2.2
fordexplorer91772 on 12/03/2013

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

This is just a advise for all the Ford costumers that Lease a new car like I did, if the car comes with defect be advise that this dealer can not provide a transportation while the car is in the shop regardless the days it takes to fix it. Avoid work with John Kernan or Jim Davie, John can never help you and Jim does not return calls.


Went into this dealership looking for a specific car to...

5
vpdolores on 12/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went into this dealership looking for a specific car to purchase. Was met by Bill Godley who immediately took us to the parking lot to look at the specific car we wanted. He immediately told us about the availability of the car and gave us a very good deal on it, thanks to his boss. I am glad we walked into this dealership as we were almost going to back out at the last minute. Everyone who assisted us was very knowledgeable and friendly. Will most certainly recommend friends and family to go visit this place.


Arthur was the reason why I decided to buy from Lindsay...

5
Fordst2013 on 11/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Arthur was the reason why I decided to buy from Lindsay ford, went to other places and Lindsay ford treated me right from beginning to end.


Very friendly and easy dealership to deal with. We dealt...

4.7
alaw35 on 11/24/2013

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very friendly and easy dealership to deal with. We dealt with Albert Neidel who was new but went out of his way to be sure we were taken care of. Very nice gentleman who did not overly sell the vehicle but let worked with us to make sure that the c-max was the car we wanted. Highly recommend Albert. I have been turned off by salesmen who give you the hard sell previously. Lindsay was very good to deal with. I would buy another car from them.


There may be other service departments less functional...

1.8
rhettbutler on 11/06/2013

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 2.0

There may be other service departments less functional and friendly, but fortunately I haven't come across them in my long years of car ownership, The current car, a 2013 Fusion, has had two safety recalls and three of what Ford calls "consumer satisfaction" updates. For my sins, I had the work done at Lindsay Ford. Two of the items were completed without much pain, but I had to return numerous times to get the other three straightened out. During my hours in the waiting room, I witnessed an unhappy service department that appears to give little thought to the concerns and convenience of its customers. Over the past year, I have observed a steady decline in the quality of service that does not seem to hold out much promise for the future.


Great price - very helpful - and the delr was very...

5
msquier on 10/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great price - very helpful - and the delr was very friendly and eay to deal with.I would recommend Avan Harris and Lindsay Ford to anyone.


$13,000

Mileage: 17583

Color: WHITE

Transmission: 6-Speed Automatic

Body Style: Crossover

City: Wheaton, MD

Contact seller for Engine Type

Go to all dealer listings


® 2020 CARSDESK. All Rights Reserved.