Liberty Chevrolet Inc.
Liberty Chevrolet Inc.
Customer Service: 4.7 Buying Process: 4.9 Quality Of Repair: 4.8 Overall Facilities: 4.9 Quality Of Work: 3.2 Friendliness: 3.6 Pricing: 3.3 Overall Experience: 2.9
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Major mis-communications
November 4th was not a great day to work with these guys at Liberty. I won't mention names, but will try to state my experience as I think it should be communicated to other potential customers. Had an opportunity to see the 2017 Chevy Volt Premier at a dealership south of Boston the day before and was made some offers for me to purchase at that time. I typically don't purchase until I have slept on the decision. Friday morning had me thinking that I liked the vehicle. As Liberty was really close to me I decided to give them a chance for my business for a variety of reasons. Saw the car that I thought would best meet my needs on their web site which indicated it was in transit. Called up the dealership and asked to speak with the General Manager to explain myself. Was directed to whom I thought was the GM. He was very cordial and indicated that they were about to have a 20% off sale on that vehicle starting after noon and that I should probably try to come down to see it and reserve it when it arrived.I also explained that I had a very good trade value on my car from the south of Boston dealership and gave him the particulars on the trade. As I had also been looking at another car from another manufacturer I felt the value was accurate. I think the 20% off enticement was a result of my indicating what the other dealer was offering on the sale price of their car. He assured me that they could offer in the same ballpark the amount on my trade. So, with the thought of 20% off of the Volt plus a value that was reasonable, I agreed to visit with them. Upon arrival, I was greeted by the sales associate who would be guiding me and joining me for a test ride. I indicated that I had driven the car, but the salesman encouraged me to give it another try. The model they had was the Volt LT which is what I explained to the salesman, not a Premier. He said they both drove the same. I thought, just give it a try to see if anything was missed before. Really liked the car (again), but told hime the model I was looking for was in transit from the plant. He said, yes that was true. So, two folks indicating no car on the lot, but was in transit!!! So, I said I also wanted to see the new Malibu Hybrid and we went out to the lot to find one.....no looking on the inventory, just go out on the lot....now, this is a small dealership so that is probably why we went wondering around the lot looking. In that process, I came upon a Volt model which was the same one listed in transit on the web site. I was excited, but also concerned that somehow it was really there....probably an omen of things to come. I should mention that when I got to the dealership, the salesman took me in to also meet the alleged GM who it turns out was the business development person or internet manager....far cry from a GM. It has been my experience when purchasing cars, that usually the GM is the final word for pricing which is why I asked for the GM in the first place... shame on me for not doing a better job of qualifying! Ok, so my trade was looked at after returning from the test drive, the numbers were given to the salesman and much to my surprise the Volt pricing was probably about 4% off of list price on a car worth $40K plus which was a significant difference from my conversation prior to my visit. It gets even worse in that they also were offering me $5K less on my trade from what I had discussed with the alleged GM. Needless to say I was surprised, disappointed, and felt it was time to leave. The salesman asked me to give him the chance to discuss with the powers to be my response. At that point the, Internet manager came out and said something like "did I like the car"....cut to the chase folks.... goodbye Liberty. I have purchased in my lifetime a fair number of cars and yes there is a preconceived notion that they are not the most trustworthy folks. In my own dealings, I have seen a few bad apples, but mostly professional folks trying to sell a product and make a profit which is understandable. Two caveats for this dealership staff. Say what you mean, remember that your integrity and relationship building are not only going to produce this sale, but others from referrals and good feelings about your dealership. Sad to say, not a good day for them, nor me, but I can purchase elsewhere... they loose, not me.
Liberty Chevrolet
Maged Armanious was very thoughtful & helpful & did not pressure us in any way in making our decision.
Fairly Seamless
Fairly cut and dry. My door lock was repaired, the cruise control was checked, and the A.C. was programmed to have the afterblow option activated. There was no action, I could, see where the A. C. pressures were checked, or my concern of it not being cold enough were addressed.
Best sales experience
The sales rep Phil was outstanding and very upfront about everything. I came in just to see what the numbers would look like and what my options were. He and the Team made it really easy to understand and showed me all options. I really appreciated his honesty and how he wanted to make sure I was 100% happy with the decision I came to. I was also amazed at how hard they worked to find me all the available discounts possible.
Outstanding Service
My sales person was terrific - I'm a no nonsense person . So when me and my wife sat with Miget Armanious, he understood what our needs were, and we all ended up very satisfied. I actually bought a car the week before from Miget , and was very satisfied.
great service team
great service team very helpful and knowledgeable . I highly recommend Liberty Chevrolet
Excellent Customer Service
Great customer service and atmosphere. My salesman was Maged and he was thorough and informative. I explained what I wanted and he was able to fulfill that. I finalized with Gino and it was a smooth process as well. I've bought a number of vehicles through the years, and by far Liberty Chevy has surpassed other dealerships
Service Experience
I was extremely satisfied with their level of concern to insure my complete satisfaction. From the service advisor to technician to the Service Manager everyone was very helpful in resolving my concerns.
Good service
I went in for a headlight replacement. While doing that work the technician found my front brakes worn to the point of being unsafe and he showed me. I knew I needed brakes 6 months prior so I had them done that day. Good guys in the service department.Thank you Liberty Chevrolet.
Great purchase experience
Great service by both my salesman Joe Kerr and his sales manager. They worked together as a team to meet my needs, respect my time, and make the process easy. I have purchased 18 cars over the years at a wide variety of dealerships and my experience at Liberty was among the best ever.
Great Personable Service, Informative & Relaxing
Everyone was very friendly and helpful. Being at Liberty Chevrolet is not like being at other dealerships. At Liberty Chevrolet everyone takes time to be sure you are comfortable with every part of your purchase. You feel welcome not horrified! Thank you!
Great Service
Arrived at Liberty, was met by a service rep, before moving my vehicle the lot attendant covered the seat with plastic and placed a paper mat on the floor, a nice touch. Repair was done in a timely manner and before returning my vehicle the exterior was washed and interior vacuumed, again a nice touch. A very good experience.
Smart and very knowledgeable
Everything went very smooth and the people were more than kind. Service was fast and on time as I was told. Great team at this dealership!!
Great service, excellent salesman
Joe Kerr was an amazing salesman who made our sale an easy and relaxing experience .. We wil doing all business with him from here on out!!
Service Department
Our service agent was courteous, and helpful with any questions we had regarding the service we needed. The only drawback was not getting our car back the same day but a car was provided for us.
Unannounced Visit..
With no appointment I drove in after work one morning. My car did not start right away and had a engine light on. Within 10 min I was checked in and my car was being looked over. I was out an hour later thanks to the great support staff waiting for me as I arrived. Nice to have such friendly staff greeting you after working all night and just wanting to get home. Thanks again
excellent service in the right amount of time
I tried Liberty due to a bad scheduling experience with the GMC dealer where I purchased my truck. Scheduling was a breeze on the site and the appointment was on time and included a free wash. It was an excellent start for the first maintenance on my truck and I am likely to stay with liberty.
Very positive car buying experience!
I had a very good experience buying my 2016 Chevy Traverse at Liberty Wakefield! All employees were helpful and respectful in every way!
Helpful professional
My car lease was up & Tony Chella & Joe did fantastic job helping me choose my next car. Very pleased with quickness & easeof transaction thanks Liberty!
great experience
it was a great experience this is the 2nd car I purchased through the dealership and it was even better this time around
It IS possible to feel important to a car dealer.
It was perfectly executed from the time we walked in and worked out the deal, to the next day when we turned in our leased 2013 Cruze and picked up our leased 2016 Cruze.Our sales person (Darren Pensavalli) was great. He walked thru our wish list with us, taking the time to make us feel like we were important to him and Liberty. At delivery time, he made certain that we left there with the working knowledge of newer amenities that came with this model and made it clear that he was still there for us if any questions or issues came up after we left.The Finance person (Don Lindsey) made us feel comfortable during the whole lease discussion/signing. His own comfort level was very evident during his part of the process. His thorough preparation and personable demeaner made what could have been an arduous and sometimes overwhelming task, a pleasant experience. He also offered his availability to us after we left if any questions or concerns should arise.These experiences plus previous dealings with the service department are the reasons we come back to Liberty Chevrolet. It's a longer drive from where we live in West Roxbury, MA than other dealerships near our home, but none of them come close to the level of care, concern, overall service and attention to details that Liberty Chevrolet provides.We feel a part of the Liberty and Chevrolet family and will continue with that relationship for years to come.
Great sales person,Dealership was bright,clean.
Well,PHIL the salesman was awesom.I had no interest in buying that night.You people had the truck that i was looking for.Phil ask me questions about what i wanted in a truck.He hit on most of them.Everyone was professional...
Exhaust Manifold fix/special warranty.
The only real negative items are when my wife called to check on vehicle, the service person seemed like he had an attitude and said he would call when the vehicle was ready, and he never did. My wife called around 5:30 to check, and was informed that it was ready.
Oil Change
Great job and excellent service. They were accommodating and even brought me back to work instead of waiting at the dealer during my servicing.
Thedealership is outstanding and service is great.
My salesman Phil Russo was very good. He explained all the features that the car came equipped with and helped transferring on star. This was my second time with Phil and I would go back to him again.
good service , always clean..professional
i had a good experience the salesman knew just what i wanted he was very good to me ,they really helped me out of a bind....
Great service
Brought my Traverse in for a campaign related to a known problem with the transmission. Liberty knew about the problem and took care of it in only two(2) days. That's what I'm talking about.
Great Service and Everyone was very friendly
The Salesman was fantastic very easy to talk to and he explained everything that I needed to know about the car.
Professional service, welcoming environment.
I was greeted immediately and warmly. All my questions were answered and options explained. Joe Kerr was professional and knowledgable and made the process simple and efficient. The financial arrangements were made quickly and everyone involved in the transaction treated me with the utmost courtesy. I felt very comfortable making the purchase.
Exactly what I was looking for
The truck I wanted was not on the lot however Marty was able to locate it and I signed on it without even seeing it. An extremely simple car buying experience.
Good service. Clean comfortable waiting area
It went very smooth and it was pretty quick as the service dept. was very busy. Also it's nice that I was mailed coupons to save on service. It saved me 10%.
Great Service and Excellent Communication.
Liberty Chevrolet is familiar with my vehicle and understands how important it is for me to have my vehicle serviced in a timely manner. I appreciate the quit room with the wifi so that I can work while waiting for my vehicle.
Helpful service.
I was impressed to have my service rep come out to speak with me when I returned in the early morning to pick up my van which had been locked out to allow me a late night pick-up. Courteous, helpful, and informed.
Great Experience
Received my vehicle as scheduled and completed the work as promised. I wish all my appointments with other organizations went as well.
Great service
Had a problem with oil pressure sensor in my 2012 Traverse. The problem was diagnosed and fixed in timely manner.
Great service
Ed in the service area made everything go as smoothly as possible. I really felt like my issues were given priority.
Great customer service
Everyone involved was friendly,helpful and knowledgeable. They all went out of their way to answer all my questions and make sure I understood the whole process. The sales manager, financial manager and Phil and Ed were all exceptionally attentive and went beyond my expectations. Will definitely recommend Liberty Chevrolet to all my friends and family. I got a great deal better than I ever could have expected. I am a returning customer for life!
Great service, very accommodating
Three of my four Chevys needed oil changes all at the same time. Alex Chase was very friendly and accommodating.
Great service
Service department finished all repairs in a timely manner. Service writers were great about keeping me informed as to the progress on my vehicle.
Great service good customer skills
Alex walked me through the entire punch list of potential problems, and, explained it very clearly, he was prompt to answer calls and return calls.
great service
We have always have superb service at Liberty Chevrolet. We have bought several cars from Jerry and Leo clifford in parts are exceptional.
Tahoe Service
The service techs were able to fix the issues I brought in and make me aware some additional needed changes. They were able to fix all of these changes in a quick turnaround time as well.
Great guy who went out of his way to help
There was a wonderful young man who helped me place my new windshield washers, he was so pleasant , went out of his way In the freezing cold. I wish I knew his name, all I know is thAt he drives a hundi. He was awesome!
reliable prompt service always ready when promised
Always happy with service here. My only disappointments this visit was charged for new wiper when had new wiper on the back seat and had the truck in when it was still under warranty for the wiper arm and was told it was just missing the part that came with the new blade
Great service
Stopped in for an oil change and tire rotation on a Saturday morning . Spent 2 minutes with service advisor having paper work done. Van was done within the hour. Service advisor was very accommodating and pleasant.
Speedy and thorough service
The repair and inspection was completed very quickly. My service agent was courteous, explained everything very well. He made me feel like I was his main concern.
Very good service and Finance
Alex had I difficult time dealing with my warranty company. But he did a great job of keeping me posted on good and bad issues.
Excellent Service
Very easy to set up appointment. Service rep informed me of second recall which was handled in same visit. Work completed on time.
SERVICE
The issue I had with my truck is not the Libertys fault it is GM issue. In todays tecknology engine failure should not happen. From 1999-2009 this has been a issue in many GM engines. 75000 miles is not much today and this is an expence I didn't need. I'll be hard pressed to purcase another GM product.Liberty has always treated me well but when the heart of a vehicle fails under normal every day use, you look at quality control as a factor purchasing another vehical.
Bailed me out of a jam
I needed emergency service on my vehicle,I came in without an appointment at 7:15 and was seen and out of there by 9:30. The transmission on my windshield wipers needed to be replaced and we had a NorEaster coming the next day.
Great service
Web page is inaccurate with service hours, Saturdays hours are stated as closed, when service department is open on Saturdays. Internet department does not forward scheduled service to the service department, my appointment was not on the schedule, although confirmed by phone.
Great Service
My experience was great. My vehicle was ready on the time the Service Dept gave me. And everyone was friendly and courteous.
Great Service, Wifi and Coffee while you wait!
wifi while you wait, drive-in emergency repair service with a smile, parts in stock, great to be back on the road:) I'll be back:) Thanks for making my day!
Great customer service
I arrived an hour before the mechanics were scheduled to start and a half hour before people are usually allowed to bring their vehicles inside.I was helped immediately and able to relax until my vehicle was seen,once it was determined how long it would take to repair my car,I was helped in getting a rental car.
Recent Service
when calling for service appointments - left on hold too long or can't get through. Service reps are dealing with checking vehicles in and out.How about somewhere dedicated to just setting up service appointments?
outstanding start to finish
I dealt with salesman Carlton. He went significantly above and beyond my expectations to ensure I got a great deal and a fair price on my trade. He even offered to stay three hours past his scheduled shift to accomodate me . He returned all my calls promptly and answred all my questions. Before I walked into Liberty I was 95% sure I was buying a different truck at another dealership. Carltons service was the reason I chose Liberty.
State Inspection Sticker
I brought our 2011 Chevy HHR in for an inspection sticker on 9/16/14. I waited from 1 p.m. until about 1:40 p.m. Everything went well.
Great experience at Liberty Chevrolet
The service department at Liberty did a great job when my Tahoe needed service/repair. The repair took multiple days and I was kept informed of the status. It was a good experience. Thanks.
Very pleased with personnel and service
I felt they took care of me as fast as is humanly possible and serviced my car in a very short time. I found everyone in the service department and cashier to be extremely helpful and kind.
Great Service
Came in for an oil change on a VERY busy Saturday morning, and was done in just over an hour!
Great dealership
Have never had a bad experience which makes it a lot easier when having to bring my car in for services
Professional service, welcoming environment
I am always treated with respect and professional courtesy when I go to Liberty Chevrolet. I especially appreciate the personal approach of the service crew and the clean and comfortable waiting area.
Excellent people to work with
Phil was awesome. He did not pressure me to buy or lease he let me decide. He was very patient with me and the new features since I purchase my previous car in 2002.
Great service
My visit was a fllowup visit to repair a window motor previously installed but fai;led. The dealership ordered a guaranteed replacement and installed it for labor costs only.I chose to have my 2000 year Van AC Rebuilt because of refridgerent leakage. They Ordered the parts and changed all necessary parts and AC is working like new again.
Great Dealership
Jeff was great. Very thorough, great follow up. Joe (GM) was exceptionally helpful and his follow up is superb. Will continue to buy GM products from them. Liberty Chevrolet has a great team.
Sonic Oil Change Service visit
Although the visit took a little longer than expected the overall pleasent nature of all the staff and the nice clean waiting area with big screen TV made the experience not nearly as bad as it could have been. I woiuld recommend the service department to anyone.... and I am a service manager as well.
Great service
Went in due to a flat tire. The one I needed was not in stock, but they had one there within the hour!
Great experience!
I was very pleased with the way Mathew Vokey handled my purchase. Very professional, yet very easy to work with.
Great Service Department
Five Stars to Service! Would like to take a moment to say that my trip to the service department is always hassle free and a big part of that is due to Melissa Anderson. She is a great Service Manager!
Easy, fast, and great service
Easy, fast, and great service. They had a driver drop me off at home and kept me up to date on the car's progress.
fix truck in timely fashion
Excellent service but to be charged $123.00 for a diagnosticon a vehicle with only 14000 miles on a switch that does absolutely nothing but kill the battery is absurd. I would like an answer to that if I could.
Great service
Came in for an inspection sticker and while I was there the service tech changed my oil and removed a nail from the tire instead of making me come back for another appointment!
Execellent Service
I recently had a major problem solved by your service team and I couldn't have been more happy with the level of professionalism and service. I felt well informed by John my service agent who showed true interest for any of my concerns. Also the Technical skills and explanation of the service performed by the mechanic who worked on my car and seeing the damaged parts that were replaced put to rest any of my doubts. Five star service! Stephen LaMonica
Cooperative service
I originally brought the car in for 2 problems - a door lock that either would not catch or would not unlock and a seat that would get stuck if moved all the way back. Neither problem occurred while at the dealership, so I took back the car with only a new door lock When the seat problem reoccurred, the dealership complied with my request for replacement of the seat motor.
Stuck accelarator on 2010 Chevy Impala...no fix
I have zero complaints about the service I received from the technicians. They couldn't find out why my gas pedal stuck and my car accelerated to 95+. I was upset to hear that because they couldn't find a problem I still have to drive my car and IF it happens again bring it back in. NOT Happy driving my car anymore. More scared than anything. Not the technicians fault. I filed a case and have a case number. That doesn't make me feel any better
Great serice
When I walked in salesperson Ed Guide remembered me by name and asked if he could help me and took charge he brought my truck right to service had what I needed ordered and was called before I even got home to make an appointment for repairs.Service dept did a great job.
Excellent customer service
Jerry made sure to keep our best interest in mind throughout the entire process. He didn't upsell us on anything we stated we didn't want and made sure to keep us well informed throughout the process. Jerry is Very personable and a pleasure to do business with.
Great Service; clean and comfotable waiting area
an hour for an oil change and tire rotation seemed a bit long when I had an appointment, but I am pleased with the services provided and the friendliness of all the staff.
Pleasant, professional experience.
Always a pleasant, professional atmosphere and experience. I have been a consistent customer for fifteen years and continue to go back.
2005 Chevy TrailBlazer
Every time I bring my truck into Liberty, they do an exceptionaljob repairing the problem. And the customer service is beyondgreat service.
Friendly, clean, professional customer service rep
Customer service rep. Mallissa was very kind, understanding, courtious and provided a pick up ride even when after hours to pick up my truck. Wouldn't go anywhere other than Liberty for all my service. Clean shop, nice friendly personal. A 5 star rating for me.
Sevice
We have bought two trucks and one equinox with Liberty Cheverolet thus far. However, we have been going to the dealership for our cars when Davidson Cheverolet closed. We have been extremely happy with the service with Melissa who is in the service dept. and for Leo Clifford in the parts dept. They are always looking out for us and our service repairs. Jerry in the sales dept has been a great rep and we plan on continuing our relationship with Liberty due to the reps we have encountered.
Great service
They found time to "squeeze me in" on a very busy day! Thank you for going out of your way!
Great price, excellent service
Dealer did great job finding me my new car, prepping it for delivery and best of all, giving me a great price on the car.
Fast and great service
Melissa is always so helpful and makes sure everything is done right. She always explains everything in such a nice way. She makes me feel my car is in good hands.
Qualified personal in all levels of care.
Always nice to know that my truck is being service by qualified serive people and confident that they'll do it right and inform me of future problems which they did and will have them fix that issue.
Great service, clean facility
Called for oil change ,filter, tire rotation and 24 point safety check. Was told bring the car right over. It took about 1 hr and I was on my way. Great service as usual.
I was never contacted
no one ever called me or emailed me. I was asking about a vehicle I had seen online.
I have dealt with other dealerships and they always seem...
I have dealt with other dealerships and they always seem to change something that you have already agreed on. I have bought two brand new trucks from liberty and never had a problem with the staff.: They come thru on their promise every time. When you trade in your vehicle they give you fair market value for your trade in. Most other dealers low ball your trade in. I have sent other customers their and they are very happy.1500 Silverado chevy
New car purchase
Great business manager Dan and salesman Steve was great also. Easy process for getting great pricing. This is my third vehicle bought here and every time the buying process has been pain free. Prices are competitive or lower than most
Best Dealer ever
As a woman buying a car you are often not treated very respectfully, not so at Liberty. Everyone is polite, respectful and a real delight to work with. I was able to buy the car of my dreams at a very good price and no stress.
I was looking for a Chevy Sonic and was going to only pay...
I was looking for a Chevy Sonic and was going to only pay MSRP. I was just calling dealerships to find someone who had the car in stock. Andy told me that they have it, and they would sell it to us for that price, IF WE CAME IN THAT DAY. So, myself and hubby left work early, drove 2 hours to get there, left the $100 deposit, everything they told us, to find out that they had "secured the vehicle" at a new hampshire dealership and it wouldn't be there until tomorrow. I called Friday to find out the VIN # for insurance. They didn't have a VIN, when I asked how this was possible, they admitted to not having a car secured. This went on for 2 days. Then they told us we had to sign by 5:00 on Tuesday for the vehicle that THEY DIDN'T HAVE!!!!!So we found the car for the right price at Premier Chevrolet in CT. (Who were wonderful). Called Liberty and asked them to refund my $100 to my card. They said they can't do that over the phone since they refunded $2,000 to another unsatisfied customer last week, but they PUT IT ON THE WRONG CARD! And they couldn't get their money back, so I'd have to fax them a copy of my card. After telling Dan that there's no way I'm FAXING my credit card to them, and there's no way I'm coming in, and that if they took the money out then they sure as heck should be able to put it back in, he reluctantly said they'd do it, except. THEY TOOK ANOTHER $100 OUT!!!!!If a dealership makes this many mistakes with money, that's scarey. I'd recommend shopping anywhere else. The people who worked there were also SUPER RUDE. We will be looking for a Suburban in the next 3 years and were asking questions about it, to which noone had answers and they were all very "put out" by being bothered.
I went to Liberty Chevrolet to look for a reliable used...
I went to Liberty Chevrolet to look for a reliable used car. I dealt with Hemi who has been really patient and helpful. He took the time to go over all the vehicles i had interest in and test drove a few cars with me until I found the one i liked. He never put any pressure on the sale, on the contrary he wanted to make sure i pick the right vehicle for me, which i really appreciated.I would definitely recommend Hemi as a sales representative. Not only he is knowledgeable about the product but he is also very polite and well mannered.
Great experience
Internet shopping has made car buying much easier. Initial pricing was close to what I wanted. A couple visits to other dealerships were needed to bring the pricing to where I wanted. Overall very happy with the buying process.
It was great working with Ed. He was quick and efficient...
It was great working with Ed. He was quick and efficient and knowledgeable about cars. He helped me to find the car I want right on my first visit. I am completely satisfy with his service!
After a rocky start in buying a used vehicle, the folks...
After a rocky start in buying a used vehicle, the folks at Liberty Chevrolet were able to make this buy a satisfied buyer by upgrading to a new truck.
I went to Liberty Chevrolet searching for a new Suburban....
I went to Liberty Chevrolet searching for a new Suburban. I had been to a few other dealerships, but did not feel as comfortable at those places. The staff at Liberty really took the time to answer my questions and go over all of my options. I did not feel pressure to buy on the first visit, in fact, they encouraged me to take my time and seemed like they really cared about making sure I got exactly what I wanted. I was especially interested in getting the best financing available and I really feel that I did at Liberty. I would recommend them to other people looking to be treated right.
This was the worst experience we've ever had! After...
This was the worst experience we've ever had! After negotiating a deal on a used truck, they called us (while out of state on vacation) to say they couldn't hold the truck for us anymore. In the end after they played games with us for 4 days, it turned out that the General Manager wanted more money for the truck! We still bought it because we really wanted the truck, but they didn't do the oil change that was due, fix the thumping sound in the front end (we requested this twice) or fill the fuel tank. After buying 11 vehicles from dealerships, I have never bought one without the dealership filling the fuel tank. How do you get a vehicle GM Certified without changing the oil? I will NEVER have anything to do with this dealership again! If you do, BE CAREFUL!
I brought my truck in for a harsh 1-2 shift, a junk CD...
I brought my truck in for a harsh 1-2 shift, a junk CD player, a plate light issue, a clunking driveshaft, an incorrect fuel gauge calibration and a howling coming from the front differential. I was told that the harsh 1-2 shift was because my tires were bald (They are at %65 life left). The howling from the front differential was said to be "normal," and the clunking drive shaft was because I had installed an aftermarket U-joint (I never installed anything on my truck). The fuel gauge was not broken, according to them. The plate light was fixed, the CD player wasn't faulty (according to them again).I have a GMPP Major Guard warranty (bumper to bumper). I have a $100 deductible. They charged me a $100 diagnostic fee for the transmission, since it wasn't showing a code they said it was within spec. I had to fight with them about fixing the driveshaft (I bought the car as a certified used GM truck). They said the CD player was fine but it couldn't play "aftermarket" CDs. I picked the car up and basically paid $200 for a new plate light and u-joint. I tried playing a CD in the radio and of course, it didn't play. I went to the gas station and filled up the tank, and of course the fuel gauge was off still. The front end still howls, the transmission shifts like a B!tch into 2nd gear. They actually went above and beyond and replaced my steering column though, which was nice. Except now when I turn my left directional on my hazards will blink occasionally. Also, for some reason my trailer wiring harness does not work, I have a groan coming from the steering column and my air bag light is on now. I will never go back to this dealership again. I won't even take it back there to have them fix the problems they created for me.
I brought a 2009 Impala from Liberty Chevrolet in...
I brought a 2009 Impala from Liberty Chevrolet in Wakefield, Ma. The sales manager Andy was very helpful, answers all my question, never felt pressured to buy the car. I came back with a friend and brought it. My friend was so impressed with the way we were treated she brought a car too. I am so happy with my car. Thank you Andy and Liberty Chevrolet.
I placed an order for a car well over a month ago. They...
I placed an order for a car well over a month ago. They assured me they had "Plenty" of allocation to place the order with GM. Yet after 6 weeks, GM still did not have the order. They either lied about having allocation, or for some reason they just weren't placing my order. But wait, you're thinking that it can take more than 6 weeks for an ordered car to come in? Yes, but my wait hadn't even started yet. I was still waiting to start waiting for the car. I was in line to get in line.So I found a nearly identical car in stock at a different dealership. I bought it. I told Liberty to cancel my order and refund my $2000 deposit. They refused. They said now they're going to be stuck with a car they don't want. A) You have to refund a deposit if you don't have a car. State law.B) There was no car, they didn't order the car yet, they weren't going to get stuck with anything.C) They wanted to keep my $2000. I get nothing, they DO nothing, they GIVE me nothing, they get my $2000. So of course my credit card company gave me the money back and is now dealing with the issue.It really makes you wonder, what did the people at this dealership hope to accomplish? Of course they were NEVER going to keep my deposit on an order they haven't even placed. If I took them to court, it would last all of 3 minutes and I'd win. They never had a real chance at keeping the money, all they've done is act like children, piss me off, and ensure that they get a bad review on yelp. Plus the credit card company may also charge them a fee for the chargebacks. I don't see the upside.
I purchased a used car from this dealer and they promised...
I purchased a used car from this dealer and they promised they would warrantee and repair anything my mechanic could find wrong for 30 days. Well I took it back because my mechanic checked it out and found it had 3 bad brake calibers which could be dangerous when I brought it back the dealer said no way and would not even consider fixing them. I also had minor little problems I brought it in for and every time I picked it up it turned out they broke something else like the rear compartment door and roof heading, etc. there was always something else wrong every time I brought it in for service. I eventually gave up and paid for the repairs myself.GM if you are looking for dealerships to close this one would be a good choice.
Mileage: 18527
Color: Other
Transmission: 8-speed Automatic
Body Style: SUV
City: Wakefield, MA
Engine Type: 2.5L I4
Mileage: 0
Color: Other
Transmission: 8-speed Automatic
Body Style: Pickup
City: Wakefield, MA
Engine Type: 2.7L I4 16V GDI DOHC Turbo
Mileage: 57914
Color: Other
Transmission: 10-speed Automatic
Body Style: Pickup
City: Wakefield, MA
Engine Type: 3.5L V6 24V PDI DOHC Twin Turbo
